Enterprise deals don't close themselves, and neither do the pipelines behind them. This role is for the rep who doesn't wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how businesses communicate with customers, and most companies haven't figured out what that means for them yet. That's the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.

We're building the sales team that will define Sendbird's next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what's possible with AI-powered conversations, and close deals that move the needle. If you're already using AI to work faster, prospect smarter, and sell more, you'll fit right in.

The Role

You'll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn't an order-taking role. The right person thrives on building, moves fast, and treats every deal like it's their company on the line.

You might be this person if:

• You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency
• You use AI tools actively, whether that's automating research, enriching accounts, or generating outreach at scale, to do more with less
• You challenge customers' assumptions rather than validating them, and you're comfortable being the smartest voice in the room about their own problem
• You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread
• You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly
• You carry urgency into everything without needing a manager to set the pace
• You learn new categories quickly and get genuinely curious about the industries you sell into
• You treat a lost deal as data, not a setback, and come back sharper

You need to have:

• 5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals
• Consistent success closing high six- to seven-figure contracts in a solution sales environment
• Experience running outbound-led, self-sourced pipeline development at enterprise scale
• Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders
• Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don't need to build agents from scratch, but you need to be actively using AI in your workflow

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster
• Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting
• Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience
• Challenge customers' current thinking. Push them beyond what they came in asking for toward what they actually need
• Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum
• Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively
• Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you're telling them
• Contribute to building the playbook. You'll be an early member of a high-performing sales team and your patterns will shape how we scale

Added Value:

• Formal SaaS sales training in a highly competitive environment
• Background at a top-tier professional firm (investment banking, management consulting, or similar)
• Experience selling AI, customer support, or customer experience software
• Prior exposure to selling into enterprise developer and product teams
• Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming
• Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

Role OVO-View

Location: London

Team: AskOVO Tech

Salary banding:  £30,000 - £35,000

Experience: Mid Level

Working pattern: Full-Time

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Team player, collaborative, ownership

Top 3 qualities for this role: Communication, organisational, detailed

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey. 

This role in a nutshell:

We want to help our people, perform at their best, by giving them the best equipment and support applications we can, while sticking to our Zero Carbon commitments. 

Your key outcomes will be:

• Provide first and second-line line support for all tech-related questions
• Prioritise support questions based on business impact and urgency
• Administering and supporting key business-critical applications enabling our people to do their jobs
• Ensure we achieve our Service Levels 
• Actively seeking opportunities to drive process and/or content improvements
• Work with suppliers to deliver problem resolutions
• Work with all parts of the Enterprise Security & Platforms team to ensure OVO receive “a best in class” level of support
• Support the rollout of any Enterprise products to our People
• Support various audio-visual conference events/meetings
• Continuously sharing knowledge and standard methodologies within the AskOVOTech team to improve teamwork and service delivery as a team
• Being the change agent to coach and upskill our colleagues and People Leaders on self-service, using a full suite of digital enablers
• Maintaining relevant content and policy documents to ensure accuracy and compliance at all times

Within your first 3 months month you’ll:

• Reach a consistent, daily ticket closure target
• Achieve high customer satisfaction scores on ticket closures
• Work with the team on improving your skills and have a development plan implemented
• Build an onsite relationship with stakeholders 

Systems: Google Admin, Google Suite, Microsoft 365, Microsoft Azure, Windows, macOS, Android, iOS, Atlassian Suite, N-Central, Slack

You’ll be a successful Tech Support Expert at OVO if you…

• High proficiency in Tech processes, policies and standard operating procedures
• Experience in Tech Support, service management and helpdesk software knowledge
• Strong written and verbal communication skills and the ability to build working relationships across the OVO Community at different levels. 
• Results-focused approach with the ability to handle opposing priorities and multiple partners
• Excellent problem-solving skills
• Excellent attention to detail and an ability to work towards tight deadlines in a fast-paced environment
• The ability to time manage and prioritise workload effectively
• Excellent configuration, troubleshooting, analytical and diagnostic skills
• Full understanding of local area networking and the setup and configuration of end-user devices, such as desktops, printers and other wireless devices
• Have good knowledge of Google, Microsoft, Contact Centre and CRM applications
• Able to demonstrate knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment

Let’s talk about what’s in it for you

We’ll pay you between £30,000 - £35,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

1633 - VP, Client Transformation

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As the VP of Client Transformation, you're the linchpin connecting our strategic vision with flawless operational execution and deep client partnerships. This pivotal leadership role demands a dual focus: both ensuring the seamless operational flow with our agency partners and driving proactive, strategic transformation initiatives for our key clients.

You will serve as the strategic operational backbone for our agency ecosystem, acting as the primary route for reactive and proactive engagement for client and agency leadership. This involves expertly coordinating onboarding/offboarding processes, diagnosing and troubleshooting complex client and operational issues, and leveraging other teams to support the embedding of critical tools like OMS within client-specific approaches. You'll ensure our operations run like a well-oiled machine, supporting best practices and learning within client leadership teams, and providing the stability necessary for growth.

Concurrently, you will be the catalyst for profound client transformation. Moving beyond day-to-day media work, you'll proactively identify and cultivate opportunities for deeper partnership, utilizing insights from QBR feedback, client action planning sessions, and even smaller client escalations to uncover strategic business initiatives. You'll lead and manage the end-to-end transformation workshop process, designing and facilitating engagements that redefine client objectives, and then effectively hand back robust plans to client teams for ongoing support. Your ultimate impact will be two-fold: ensuring operational excellence that bolsters our client relationships, while simultaneously architecting and delivering strategic transformations that unlock new value, deepen partnerships, and solidify our clients' — and our own — competitive edge. You're not just solving problems; you're building bridges to the future, one seamless operation and one strategic initiative at a time.

Skills and Experience

Essential Experience:

• Progressive leadership experience in client-facing roles within consulting, client management, or transformation practices.
• Proven success in leading and executing large-scale, cross-functional client change programs from concept through to sustained impact, delivering quantifiable business benefits.
• Deep expertise in change management methodologies and the ability to navigate complex organizational structures and stakeholder dynamics in client environments.
• Project management or Business analytics skills are helpful but not essential qualifications

Key Skills:

• Change agent: Ability to dissect complex client landscapes, identify latent opportunities, and architect innovative solutions that align with long-term strategic goals. You don't just solve the symptoms but find the root causes.
• Exceptional Client Acumen & Relationship Building: A natural at building trust and influencing C-suite executives and key stakeholders. You understand client businesses inside and out, making you an indispensable advisor.
• Transformational Leadership: An inspiring leader who can rally internal and external teams around a shared vision, foster collaboration, and drive accountability. You lead with empathy but also with a clear direction.
• Master Communicator: Possess outstanding verbal, written, and presentation skills. You can distill complex information into clear, compelling narratives that engage diverse audiences.
• Analytical Rigor & Problem-Solving: Adept at leveraging data and critical thinking to diagnose issues, define objectives, and measure the success of transformation initiatives.
• Future-Forward Mindset: A keen awareness of emerging technologies, market trends, and disruptive innovations, and the ability to integrate them into client transformation roadmaps.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

OVERVIEW:

WHAT YOU'LL BE DOING:

WHAT YOU'LL NEED:

Essential Criteria:

CLOSING DATE: Thursday 14th May 2026

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Office location specific benefits include (LDN):

• Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

About The Team:

At HelloFresh, we are changing the way people eat forever. We are looking for a Senior Demand Planner to join our Central Planning Team, driving strategic forecasting and technical innovation across the UK and International markets while acting as the operational heartbeat of selected European markets. Seeking a data-savvy pro with strong SQL skills to unlock insights and drive smart decisions!

You will play a pivotal role in our Operations, moving from fragmented local forecasting to a unified, automated, and data-driven global model. You will also own the demand signal that drives every operational decision - from how much food we buy (Procurement) to how many staff we schedule (Production) and how many trucks we book (Logistics).

The Mission:

The Demand Planning team is transitioning from a legacy operating model into a Predictive Intelligence function. Our vision is to evolve from reactive demand estimation to active supply chain shaping, leveraging data to anticipate market shifts, mitigate risk, and optimize operational costs.

You will bridge the gap between legacy operations and predictive intelligence. This role has a critical dual objective:

1. Strategic Architecture & Innovation: Driving the innovation required to architect the standardized forecasting tools, demand simulation frameworks, and future-state processes that will unlock scalable growth across International markets.
2. Operational Execution & Continuity: Ensuring flawless operational continuity for Ireland forecasting, protecting service levels and optimizing costs during this transition.

Ultimately, you will ensure that while we build the next generation of automated planning pipelines, our daily supply chain execution remains agile, accurate, and highly efficient.

What You Will Be Doing:

Strategic Improvement

• Drive Standardization: Establish a unified, model-driven demand planning architecture. You will manage the planning process to strictly limit manual overrides, ensure real-time communication with key stakeholders and proactively take actions to correct the forecast.
• Automated Ecosystem Transition: Drive the shift toward an automated pipeline. Work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base.
• Scenario Modeling & Innovation: Work with Data Science to refine our Confidence Range Forecasts and Scenario Simulations. Build "What-If" scenarios (e.g., “What if we run an aggressive promo in Ireland next week?”) to stress-test operational capacity and mitigate supply chain risk.

Cross-Functional Stakeholder Management (S&OP)

• Lead the S&OP Rhythm: Facilitate the weekly planning cycle with local stakeholders such as Market leadership, Logistics, Production and Procurement. You will shift the focus from simple error reporting to comprehensive risk management and strategic alignment.
• Commercial & Marketing Alignment: Partner with Marketing to align on customer conversions and retention. You will ensure that growth campaigns are accurately reflected in the Expected Demand view before they hit the supply chain.
• Deep Dive Diagnostics: When deviations occur, you will move beyond surface-level metrics. Your role is to explain the key drivers of the variance to provide actionable insights that prevent recurrence.

Operational Forecasting & Plan Ownership

• Drive the Transition to an Automated Ecosystem: Drive the shift toward an automated, robust ecosystem (using tools like Python, Databricks, and Streamlit as examples). You will not just use these tools; you will work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base. 
• Own the Number: Generate and validate daily and weekly demand plans for Ireland. You are the guardian of the Decision-Time forecast, ensuring the plan is accurate at the exact moment Procurement and Production need to act, without relying on rigid timelines but rather on operational readiness.
• Manage Trends & Operational Agility: Monitor changes in trends and the need for quick operational adaptations. You will incorporate performance metrics, not only to track stability but to implement stakeholder discipline, ensuring that changes are communicated promptly and the organization adapts efficiently.

Who You Are:

You are a hybrid: part analyst and planner, part diplomat, and part strategic change agent. You know a demand plan is useless if it simply reports numbers without driving action. You ensure every plan reconciles conflicting cross-functional needs, championing structural transformation through deep insights and a proactive understanding of error and risk.

Must-Haves:

• Experience: 4+ years in Demand Planning, Supply Planning, or Data Analytics, preferably in e-commerce, food retail, or FMCG (short shelf-life/perishable experience is a massive plus).
• Tech Stack: You are ready to leave spreadsheets behind. Proficiency in SQL is required. Experience with Python (pandas, forecasting libraries) and Visualization tools (Tableau/Streamlit) is strongly preferred as we transition to our automated pipelines. 
• Analytical Rigor: You possess strong analytical skills and a problem-solving, forward-looking mindset. You understand how to evaluate performance holistically and are proficient in forecasting techniques.
• Young Market Mindset: You are comfortable with ambiguity. You know how to forecast in environments with limited historical data (like our newer markets) by using proxy data and trend smoothing.
• Project Management & Delivery: You can plan and sequence initiatives across markets, handling ambiguity and frequent reprioritisation. You have a track record of prioritising and landing a roadmap of improvements.
• Risk & Change Management: You proactively anticipate demand and supply risks. You are experienced in proposing mitigations (buffers, caps, swaps) and communicating complex trade-offs to senior stakeholders to protect service and cost.
• Project & Data Tools: Advanced Excel/Google Sheets skills are essential. You are comfortable using JIRA/Confluence (or similar) for managing backlogs and requirements.
• Quality & Monitoring: Experience with data validation/QA frameworks, alerting systems, and SLA tracking to ensure forecast reliability.

Soft Skills:

• Influence: You can hold your ground with Senior Stakeholders (Head of Operations, Procurement Directors) when challenging their numbers or explaining a forecast miss.
• Clarity: You can translate complex statistical concepts (e.g., "algorithm bias") into business impact (e.g., "we need to buy 10% more chicken").
• Stakeholder Leadership: You possess strong stakeholder management skills, influencing across Marketing, Procurement, Finance, and Tech. You ensure alignment across diverse functions.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London or any other international HelloFresh market

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with our recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. 

The role in a nutshell:

We’re looking for a Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

What you’ll do:

• Be the frontline agent: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get spicy.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.
  
  

What we're looking for:

• You’ve spent 3+ years supporting enterprise customers with a confident, calm approach.
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
• You deliver top-tier customer experiences with stellar written and verbal communication.
• You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
• You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
• Extra kudos if you bring a KCNA or CKA certification and aspire to be a future Kubestronaut.
• Startup experience? Even better.  You’ve navigated fast lanes before.

A curious soul who learns faster than a caffeinated squirrel.

1756 - Senior Director, Client Teams

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Senior Client Director. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

Prime Video is Amazon’s entertainment destination for movies, series, documentaries, and live sport. The Prime Video marketing division deliver all communications for the platform, including large tentpole titles such as The Boys and The Rings Of Power, and live sport such as the Premier League and the NBA, as well as largescale brand campaigns. OpenDoor is Prime Video's media partner everywhere in the world except North America and Latin America and makes up a considerable proportion of Amazons global marketing efforts.  

RESPONSIBILITIES

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with OpenDoor.  

We’re looking for someone who can inspire our client and team to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationship. 

• Understand all the elements of a client’s business and how we can support their growth.
• Have a full understanding of the SOW and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.
• Full knowledge of the overall plan and support the internal teams and client as required in its delivery.
• Ensure teams collaborate and always champion unrivalled work for our clients.
• Have strong commercial knowledge and ensure smooth and accurate financial interactions with the client (PO’s, etc.).
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support to resolve quickly and accurately.
• A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity
• Ensure that EU and local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts
• Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required.
• Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing.

QUALIFICATIONS

• Understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates. Have the ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.
• You will know how to harvest insight from data that can be beneficial to a client’s business.
• Successful delivery of key launches in line with scope, resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting)
• Productive and well-prepared client and network status meetings
• Contribute to the growth of global net sales
• Entertainment category experience
• Multi-market experience
• Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout

 BONUS POINTS

• Trusted adviser for senior marketers within client organisations, understand how and when to engage core specialisms across OpenDoor collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.
• Have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.
• Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles
• Familiarity with Amazon Ads
• Understanding of Amazon's ecosystem

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

#LI-Promoted

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

AS A STAFF ENGINEER YOU WILL:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU'LL GET IN RETURN

• Flexible working options
• Group Life Insurance
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

• The gross monthly salary for this position ranges from 7400€ to 11560€, depending on your skills, and experience.
• Private Health Insurance
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Parental Leave days 
• Family-Friendly Leave 
• Personal L&D budget in the amount of 500 EUR per year
• Mental wellbeing platform Plumm
• WFH equipment allowance
• Sabbatical Leave
• Share options
• Team Events

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Remote first
• 25 days of paid annual leave
• 3 paid days off for volunteering or L&D activities
• Private Health Insurance
• Mental Health Support Platform
• FitPass
• Family and friendly leave (according to statutory)
• Personal L&D budget
• Share Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 500 EUR per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Location : London, Bulgaria, Serbia and Lithuania

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU'LL GET IN RETURN

• Flexible working options
• Group Life Insurance
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Job details
● 💼 Revenue Team
● 📍United Kingdom
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Comprehensive health insurance: Private AXA coverage for you and your family.
• Flexible time off: Autonomy to manage your work-life balance.
• Competitive compensation: Proactively maintained to value your work.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops and frameworks to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.
• Additional maternity leave compensation: For the first 12 weeks of Statutory Maternity Pay (SMP), we top-up your SMP so that your salary reaches 100%.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

AI Enablement Manager-EMWW 178

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

We are harnessing the power of artificial intelligence to redefine the future of marketing. Our intelligent marketing platform, Open Media Studio, and its core AI platform, the Open Media Assistant (OMA), are at the heart of this transformation. We are seeking a passionate and strategic AI Enablement Manager to act as the crucial link between this powerful technology and our client teams, driving a new era of efficiency, innovation, and client success.

This isn't just a technology role; it's a change leadership role. You will be the champion for AI adoption, empowering our teams to leverage OMA to its fullest potential, streamline their workflows, and deliver smarter, more impactful work for the world's biggest brands.

Role Summary and Impact

The AI Enablement Manager will be a key member of the Operations team, responsible for driving the adoption and effective use of WPP Open’s AI-powered tools across the network, with a particular focus on optimizing operational processes for PlayStation.

This role combines AI solution enablement, operational consulting, and change management to ensure that AI capabilities are embedded into day-to-day workflows, delivering measurable efficiency gains and improved service levels.

The AI Enablement Manager will act as a bridge between technology, operations, and client stakeholders, identifying opportunities to replace or augment manual processes with AI agents, streamline workflows, and cut SLAs without compromising quality.

Solution Development & Innovation

• Partner with clients and cross-discipline leads to identify inefficiencies, growth opportunities, and high-impact AI use cases.
• Lead the AI Agent development pipeline on the OMA platform, from needs assessment to deployment, ensuring measurable business impact.
• Scout and evaluate emerging AI technologies, scaling proven solutions across the WPP network.

AI Adoption & Change Management

• Drive implementation of OMA tools and custom AI Agents into client workflows, providing training, onboarding, and AI literacy programs.
• Maintain clear communication on AI initiatives, successes, and learnings, while creating feedback loops to refine tools based on real-world needs.

Governance, Ethics & Best Practice

• Ensure AI initiatives comply with legal, ethical, and client-specific requirements, proactively managing risks around privacy, security, and brand safety.
• Maintain a central repository of AI best practices, use cases, and success stories.

Community Building & Advocacy

• Build and lead an internal AI community to foster collaboration, experimentation, and continuous improvement.
• Act as the central point of contact and visible champion for AI adoption across teams.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role specific skills

Essential:

• Proven experience working within a media agency, marketing, or advertising technology environment.
• A deep understanding of media planning and activation workflows and the common challenges faced by client-facing teams.
• Strong strategic mindset with the ability to identify business challenges and map them to technological solutions.
• Excellent stakeholder management and communication skills, with the ability to influence and build relationships with individuals at all levels.
• A passionate advocate for change with experience in change management, training, or technology adoption.
• A solid understanding of Artificial Intelligence, Large Language Models (LLMs), and their practical applications in a business context.

Desirable:

• Hands-on experience using generative AI platforms; direct experience with the Open Media Assistant (OMA) is a significant plus.
• Experience in designing or developing process improvements or technology-led solutions.
• Proven ability to create and deliver engaging training and educational materials.
• Experience in building and nurturing communities of practice.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team collaboration, and organizational control into a single coherent system. This platform serves as the execution and governance layer for AI-driven development and is deeply integrated with JetBrains tools and designed to work across teams, products, and environments.

As part of this vision, we’re building AI governance capabilities into JetBrains Console that help organizations manage, observe, and understand AI usage across their teams. Our AI analytics give company admins and decision-makers visibility into adoption, usage, cost, and the impact of AI agent development.

We’re looking for a Senior Product Manager to lead the vision and execution for customer-facing AI analytics as part of our AI governance product. This is one of the most valuable areas of the platform – it helps organizations understand how AI is being adopted across JetBrains products and third-party AI tools, how it affects developer workflows, where friction exists, and how to make better decisions about rollout, budgets, limits, and tooling. 

In this role, you will:

• Own the product roadmap for AI analytics within JetBrains Console.
• Drive product discovery using customer research, product telemetry, usage data, and feedback from Sales, Customer Success, and other customer-facing teams.
• Define and develop analytics experiences across adoption, usage, cost, activity, and impact.
• Identify, define, and improve the product metrics behind our analytics, ensuring they are meaningful, trustworthy, and actionable for customers.
• Generate, prioritize, and validate hypotheses through research, data analysis, and experimentation.
• Work closely with engineering, design, and data warehouse teams to define problems, shape solutions, and iterate quickly.
• Collaborate with adjacent product teams across AI, IDEs, licensing, and administration to build coherent customer experiences.
• Help shape the next generation of analytics capabilities, including deeper dashboards, segmentation, and API-enabled access to analytics data.

We’ll be happy to have you on our team if you:

• Have 5+ years of product management experience, ideally in B2B or enterprise software.
• Have experience building analytics, observability, reporting, or admin-facing products.
• Have a technical background or hands-on experience with software development.
• Are familiar with modern software development practices and developer workflows.
• Have a strong understanding of product metrics, telemetry, and data-informed decision-making.
• Are comfortable working with technical products and engineering-heavy teams.
• Are proficient in English, with strong written and spoken communication skills.

We'd be especially thrilled if you have:

• Experience in AI products for developers, governance, compliance, or usage-based platforms.
• Experience building products for software teams, engineering organizations, or technical decision-makers.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID - if you want LinkedIn to post your role as hybrid in all the locations where the role is open ---> leave this tag in JD
#LI-AA1 

You can make the tag invisible on the job post by making the color of the tag white, for this go to ---> Format - Text color and choose white colour for your tag(s)

At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

The Python Ecosystem team builds PyCharm – one of the most popular Python IDEs in the world – along with the Python plugin for IntelliJ IDEA. As AI changes how developers write, debug, and ship code, we’re making our Python tools AI-native. We’re looking for an AI Lead to drive this effort by shaping the architecture, building key components hands-on, and guiding the team in making strong decisions around AI-powered product development.

In this role, you will:

• Lead the technical design of AI features in PyCharm and our Python tooling, including MCP integrations, agent workflows, tool design, and context management.
• Prototype and ship features yourself – this is a hands-on technical leadership role.
• Help the team adopt AI technologies effectively by providing technical guidance, reviewing approaches, and sharing practical patterns.
• Evaluate emerging AI tools, frameworks, and providers, and make pragmatic decisions about what to build and what to integrate.
• Work closely with product managers, ML engineers, QA specialists, and senior developers to turn product ideas into solid technical plans.
• Navigate a large Kotlin/Java codebase and expose IntelliJ Platform capabilities – such as code analysis, inspections, refactorings, and type inference – to AI-powered workflows.
• Contribute to cross-team AI efforts and help define shared engineering patterns where appropriate.

We’d love to talk to you if you have:

• Strong software engineering experience, particularly in Python and/or Kotlin/JVM.
• Deep, hands-on familiarity with modern AI tooling for developers, including coding assistants, agents, MCP, and LLM-based workflows.
• Experience working in large, mature codebases and delivering meaningful technical change without compromising quality.
• Familiarity with LLM evaluation and benchmarking.
• A track record of making good technical decisions in fast-moving, ambiguous areas like proposing architectures, building prototypes, and iterating based on feedback.
• Strong communication skills and the ability to influence technical direction without formal authority.
• A strong product sense and care about solving real user problems, not just building interesting technology.

Nice to have:

• Experience with IDE or developer tooling internals, such as language servers, code analysis, or related systems.
• Experience with the Python AI/ML ecosystem.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role)
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

About the role

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development. It will be deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

We are now looking for a Senior Product Leader to own and drive the development of our enterprise agent platform, including seat-based governance, ROI/TCO dials on AI spend, hybrid cloud support, and public APIs. This role requires someone who has operated at large tech scale (e.g. M2/L7+) or as a VP of Product in a high-growth B2B startup, and who can combine long-term platform vision with disciplined, incremental delivery.

You will partner across engineering, design, go-to-market, legal, and customer success to define, prioritize, and deliver capabilities that make our platform the operational backbone for hybrid and cloud-native adoption at scale.

In this role, you will:

• Define and execute the roadmap for the platform’s control and execution planes.
  
  
• Lead the development of key platform primitives and console UX.
  
  
• Shape hybrid cloud and enterprise readiness capabilities.
  
  
• Define and deliver public APIs for enterprise extensibility.
  
  
• Align cross-functional teams around priorities and measurable outcomes.
  
  
• Engage directly with strategic customers and design partners at the VP+ level.
  
  
• Define KPIs and drive disciplined execution.

We will be happy to have you on our team if you are:

• A senior product leader with C-suite accountability.
  
  
• Experienced in building platform, governance, or developer tooling products.
  
  
• Strong in both strategy and execution, with no tendency toward “big bang” thinking.
  
  
• Comfortable working with enterprise customers and hybrid environments.
  
  
• An excellent communicator and cross-functional leader.
  
  
• Data-driven and outcome-oriented.

We would be especially thrilled if you have:

• Experience with RBAC/ABAC or multi-tenant systems.
  
  
• A background in hybrid/cloud SaaS.
  
  
• Experience running design partner programs.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID 
#LI-AA1

The role, in a nutshell:

We're looking for a Staff Software Engineer to join our Developer Platform team. This team builds the “Factory” that powers Chainguard Engineering—the internal infrastructure, automation, and AI tooling that lets our engineers ship secure software at scale.

This is a high-impact, high-visibility role on a team whose mission is to eliminate developer toil and shorten the path from a CVE being issued to a hardened artifact landing in our customers' hands. The team owns the internal platform end-to-end—monorepo CI/CD, our Agentic AI platform (DriftlessAF), shared build infrastructure, and the foundation for how changes get validated, reviewed, and landed. AI agents are reshaping how change reaches production, and a key focus this year is scaling that substrate well beyond what traditional PR-based workflows can support, while keeping safety and review quality high. You'll own meaningful slices of these problems, contribute to direction-setting on the team, and partner with engineering leaders across the org to drive DORA-aligned outcomes and deliver a standardized paved road for new and existing products to ship on.

What you'll do

• Take ownership of significant pieces of the Developer Platform, across monorepo CI/CD, the Agentic AI platform (DriftlessAF), shared build infrastructure, or the change-throughput substrate, and contribute to technical direction alongside the rest of the team.
• Improve the speed, reliability, and developer experience of the monorepo CI/CD pipeline so engineers spend more time shipping and less time waiting on or debugging builds.
• Contribute to the next generation of change throughput — exploring substrates beyond PR-based workflows for agent-driven changes, helping enable trusted agents to commit directly to main with automated validation, and supporting AI-assisted review and auto-merge for low-risk changes.
• Help productionize the Agentic AI platform: agent observability (structured traces, costs, debuggability), RAG-as-platform so any team can give its agents shared memory, and the context-engineering patterns (skills, tools, memory) that keep agents reliable from dev through prod.
• Work with the team to consolidate fragmented build systems and deliver standardized "paved road" blueprints so new products can onboard to the monorepo and ship to production quickly.
• Partner directly with engineers across the company to identify toil, codify patterns, and automate repetitive manual work away — treating internal stakeholder teams as customers of the platform.
• Mentor teammates, raise the bar on design and code review, and serve as a technical voice for engineering velocity and operational excellence.

What we're looking for

• 8+ years building and operating production services and platform infrastructure in modern cloud environments.
• Proficiency with Go, or strong readiness to ramp quickly.
• Deep technical expertise in CI/CD systems, container-based orchestration, and the tooling required to scale a large monorepo across build, test, and release.
• Experience contributing to technical direction across multiple teams — evaluating tradeoffs, helping deprecate legacy systems, and building alignment around a target architecture.
• Familiarity with Agentic AI and LLM-based automation in production, and an interest in context engineering (RAG, memory, tool-calling) at platform scale.
• Excellent communication and collaboration skills, with a track record of identifying and automating away repetitive manual work alongside the engineers who feel it most.
• Comfort with ambiguity and a focus on data-driven improvements to product delivery — you're self-directed, set a high bar, and thrive in a fast-moving environment where quality and speed go hand in hand. 

Nice to have 

• Experience scaling GitHub Actions, Argo Workflows, Buildkite, or comparable systems at high throughput.
• Experience scaling change-throughput beyond traditional PR workflows — coordinating, validating, and landing high volumes of automated changes.
• Background in developer experience metrics (DORA, SPACE) and building the instrumentation to measure and improve them.
• Experience operating a large Go monorepo and the tooling around it.
• Familiarity with the supply chain security space, container ecosystems (OCI, Kubernetes), or open source software communities.
• Experience publishing internal-platform OKRs and running stakeholder feedback loops with engineering teams as customers.

About Us 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM, Initiative and Mediahub and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport and Mediabrands Content Studio. Mediabrands clients include many of the world’s most recognisable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries, representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.

Role Description  

We are looking for a Talent Operations Assistant or Apprentice with superb administrative skills and a passion for HR to join our Talent Operations team. The wider Talent Operations team has two sub-teams; Payroll and Operations, which is made up of a Junior Talent Operations Advisor, Talent Operations Assistants, Talent Operations Administrator, Reward Manager, reporting into the Talent Operations Director.     

The Talent Operations team are responsible for all Talent operations and are critical to the evolution of our Talent model, as we look to streamline and automate the way we work. The focus of the team is to create a great people experience for employees as well as support the generalist team.  

About You  

You will understand the importance of confidentiality and discretion, have a service-minded approach and be happy working in a matrix structure as you will be providing administrative support for several different agencies.   

We work in an industry where things are continually changing and evolving so you will need to be flexible and adaptable. Working in a team where Business Partners, Talent Development, Payroll and Reward, Talent Acquisition and DEI all sit and work closely together, this is a fantastic opportunity for someone interested in refining their administration skills in the Talent space.   

Key Responsibilities 

Starter & Leaver Administration 

• Facilitate creation of offers letters of employment and contract paperwork for Talent Business Partners 

• Check employees’ right to work before first day and save relevant documentation 

• Administer employee references via HireRight, check and report irregularities, download and save report to relevant file 

• Draft and send probation confirmation emails/letters 

• Draft relevant letters confirming leaver details 

• Liaise with IT and Facilities to ensure starters and leavers equipment is issued and returned 
• Manage personnel files, taking note of retention periods 

Onboarding 

• Collate new starter onboarding forms verifying accurate completion 

• Maintain the Talent Starters and Leavers spreadsheet, ensuring it is always up to date (starters, leavers, fixed term contractors, maternity/paternity, etc). Send weekly Starters and Leavers to relevant groups 
• Coordinate new starter inductions with Finance and Legal 

HR Systems Administration & Reporting 

• Main contact for employee Workday queries  

• Carry out all HR Partner actions in Workday such as position management, pay and reporting line changes   

• Reporting from Workday to collate and provide employee data for census and diversity surveys  

• Support administration of performance management system, runs reports when needed  
• Assist with the preparation of data for IPG and external HR Audits  

Immigration Administration 

• Keep accurate records on employees’ right to work for immigration purposes, including keeping the HR Immigration spreadsheet up to date 
• Assist Talent Advisors with checking and monitoring visas during the annual immigration audit 

Payroll & Benefits 

• Monthly payroll processing; submitting payroll changes in Workday and via ADP spreadsheet, raising tickets with IPG Shared Services Payroll team, ensuring approvals are received by the payroll trial deadlines and working closely with IPG Shared Services and Talent Partners to ensure issues and corrections are resolved 

• Good knowledge of our company benefits to advise employees. Working with Benefits Helpdesk and Reward Manager to resolve queries 
• Running payroll variance reports and updating to capture reasons for the variances, escalating any errors to Reward Manager   

General Administration 

• Manage the AskTalent mailbox, responding to general HR queries within the designated timeframe, including reference requests (employment references, letting agent and bank references), letters for visa applications and business invitation letters for foreign travel 

• Update Employee Handbooks, including part time employee bank holiday entitlements and Christmas shutdown adjustments 
• Administer pay review and bonus letters   

Desired Skills & Experience 

• Well-organised and looking to start your career within HR.  

• Excellent attention to detail and methodical approach to problem solving.  

• Understand how the work you produce adds value to the HR Department and the whole Company. 
• You may have completed or are in the process of studying towards your CIPD level 3 or equivalent. Experience working in HR is also applicable.  

Experience: 

• Office/admin experience, ideally within HR 

• Good working knowledge of Microsoft Office, especially Excel 

• Some knowledge of Office 365 applications 

• Delivering against SLAs or KPIs 
• Working with databases and systems 

Competencies: 

• Passionate about a career in HR and can articulate the role of HR and how it adds value to the business 

• Strong aptitude for IT systems 

• Confident interacting with people at all levels of seniority 

• Exceptional attention to detail, rigour and process 

• Good numeracy skills 

• High regard for confidentiality 

• Flexible, can adapt to manage new priorities as they arise and willing to roll sleeves up and get stuck in 

• Pro-active, a self-starter who works well on their own initiative 

• Solutions orientated with natural problem-solving skills 

• Highly organised, efficient, and able to multi-task and remain calm under pressure 

• Honest and open 
• Good relationship-building skills 

We are looking for a Senior Data Scientist to join our Product Engineering team in Helsinki, Dublin, or the UK. 

If you are a naturally curious problem-solver who thrives on discovering innovative ways to extract value from data, this is your chance to lead high-impact initiatives for a fast-growing SaaS powerhouse

In this role, you will… 

• Solving the "Unsolvable": Dive into massive datasets to architect and implement robust, data-driven solutions that solve high-stakes business problems for our customers.
• Product-Embedded Innovation: Focus on building and embedding insights directly into the Supermetrics product suite, moving beyond theory into live, functional features.
• The Scale-Up Mindset: Thrive in a high-velocity environment where you are expected to pioneer new solutions, remain creative, and lead with a relentless "product-first" focus.
• Fueling the AI Engine: Leverage Supermetrics’ one-of-a-kind dataset to build market-differentiated products. If data is the fuel for AI, you’ll be sitting on one of the best "refineries" in the industry.
• High-Leverage Impact: Utilize our unique data access to create solutions that simply can’t be built anywhere else, giving you the platform to make a massive, visible impact on the industry

Your day-to-day work and responsibilities include…

• Identify opportunities to use advanced data science techniques leveraging a wide variety of MarTech data to solve problems and provide new insights to our customers.
• Develop and deploy AI/ML solutions, creating new products and value for our customers.
• Transform data science prototypes into scalable, production-ready, data-driven products in partnership with our infrastructure/engineering teams.
• Embed AI-powered features and automation tools in data science applications to improve velocity, product quality and customer experience as needed.
• Communicate the impact and outcomes of data science initiatives to stakeholders across the organization.
• Stay current with AI/ML advancements and continually seek for new ideas or paradigms that will add value to our customers.

This position is for you if you have…

• An advanced degree in a STEM-related field such as Mathematics, Statistics, Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience in Data Science or ML and AI with real-world data within a product development and/or research setting.
• Expertise in statistical analysis, ML modeling, experimentation, and optimization.
• Hands-on experience working with LLMs and AI agents, including fine-tuning, retrieval-augmented generation (RAG), and deploying models to enhance product features.
• A proactive mindset, a continual pursuit of new ideas and data sources, and the ability to systematically tackle ambiguous problems with a data-driven, hypothesis-based approach.
• Proficiency in Python and SQL, with experience using libraries such as Pandas, NumPy, Scikit-learn, and deep learning frameworks like TensorFlow or PyTorch.
• Experience working with Agent frameworks (e.g. google adk, LangChain) and AI agent evaluation
• Expert-level experience building and deploying data science products using cloud platforms (e.g., AWS, GCP) and MLOps tools.
• Strong project management experience and ability to work with a diverse, distributed, and talented group of people.
• Excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders.
• Domain knowledge of large-scale, data-driven SaaS applications.

We also appreciate…

• Experience with MarTech advanced analytics techniques and use cases (i.e. propensity modelling, Media Mix Modelling, personalisation/customer segmentation).
• Experience in the end-to-end development of AI products.

Benefits we offer…

• Competitive compensation package, including equity
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Annual 1000 euros of personal learning budget
• Sports and wellbeing allowance

Benefits may vary depending on location. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know our Engineering team at supermetrics.com/careers/engineering

#LI-Remote / #LI-Hybrid #LI-FullTime

Who We Are

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

The Challenge

We are seeking a seasoned Senior HR Business Partner with 8+ years of progressive experience to join Take-Two’s global HR team in London, UK for a 12–14 month maternity coverage.

While this role is based in our central London, UK office, it carries a global remit, providing strategic HR partnership to employee groups across North America and EMEA. In this fixed-term role, you will be a key driver across various corporate functions (Technology, Finance, and Workplace Services), providing professional HR insights,  strategic coaching and the "hands-on" operational execution required to ensure our people processes remain seamless across all territories.

What You’ll Take On

• Global HR Partnership: Act as the dedicated Senior HR point of contact for designated business groups across North America and EMEA, aligning global HR strategy with regional operational needs.
• Coaching & Advisory: Provide day-to-day coaching to managers on performance, team dynamics, and professional development.
• Core HR Cycles: Lead and facilitate the execution of core HR cycles globally, including annual performance management, year-end compensation reviews, talent mapping, and succession planning.
• Data-Driven Execution: Utilize HR metrics (headcount, attrition, job leveling, etc.) to inform decision-making and drive productivity and capability improvements across regions.
• Collaboration: Partner with global COEs to deliver and localize programs that enhance the employee experience and support talent attraction and retention globally. This role will also partner closely with another London-based HRBP to align on HR initiatives, share local insights and provide cross-coverage where needed. 
• Change Management: Facilitate organizational changes by bringing foundational knowledge of talent management and organizational design principles.

What You Bring 

• Must be able to work out of our Central London office, 4 days per week
• 8+ years of progressive HR experience, with a proven track record as a Senior HRBP in a global, fast-paced, or creative industry.
• University degree in HR, Business, or a related field; CIPD Level 7 (or equivalent) is highly desirable.
• Deep understanding of UK Employment Law , along with a strong working knowledge of North American HR practices and statutory compliance.
• Strong collaboration and relationship-building skills; comfortable acting as a change agent.
• Excellent communication skills, with a natural ability to build rapport and influence stakeholders across various regions.
• Solid project management capabilities with the ability to manage competing global priorities and meet critical deadlines.
• Experience with Workday HRIS, Google Suite, and advanced Microsoft Excel.
• A self-starter who thrives in an independent environment but knows exactly when to escalate to global leadership. You bring a high degree of confidentiality, integrity, and a passion for excellence.

What We Offer You

• Great Company Culture. Ranked as one of the most creative and innovative places to work. Creativity, innovation, efficiency, diversity and philanthropy are core tenets of our organization and are integral drivers of our success.
• Growth. As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, to be inquisitive and collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow off steam and flex some creative muscles through onsite fitness classes and at onsite gyms, company parties, game release events, and regular social events.
• Benefits. Include, but aren't limited to, private medical and dental insurance, virtual GP, a health cash plan for preventative medical costs, matching pension policy up to 4%, a workplace savings scheme for short-term savings, £50 monthly fitness reimbursement, 24/7 mental wellbeing support, family building and menopause support, an Employee Stock Purchase Plan with 15% discount, Cycle to Work scheme, 4x salary death in service insurance, 66% of salary income protection, charitable donation matching and volunteer leave, 26 days of annual leave, and enhanced family policies.
• Perks. Onsite Gym, an office bar, employee discount programs, free games and events, stocked pantries, and a dog friendly workplace.

Take-Two Interactive Software, Inc. and its affiliates and group companies (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, colour, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, pregnancy, age, marital status, or any other characteristics protected by applicable law.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.


This role requires you to come into our London office four days a week, Monday to Thursday.

#LI-PH1

#LI-Hybrid 

Most AI vendors are pitching the future. You'll be closing it.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Strategic Account Executive

Enterprise companies are sitting on a pivotal decision: bolt generic AI onto their existing stack, or rethink how they engage customers entirely. The ones who get it right will own their category. The ones who don't will lose ground fast.

That's where you come in. Sendbird has the platform, the data, and the intelligence layer to help the world's most complex organizations make that leap. We need someone who can walk into a boardroom, challenge a CTO's assumptions about what AI can actually do for their customers, and guide a 7-figure deal across the finish line. Someone who also uses AI to work the way others can't, automating research, prep, and pipeline workflows so they show up sharper, move faster, and close harder than anyone else in the room.

The Role

You'll own a focused portfolio of roughly 15 strategic enterprise accounts, driving net new and expansion revenue by helping executive teams understand and commit to an Agentic AI vision for their customer experience. This role is for someone who thrives in complexity, builds conviction in rooms full of skeptics, and uses every tool available, including AI, to stay three steps ahead.

You might be this person if:

• You do your homework before every executive meeting, and half of that prep is automated. You've built workflows that pull account intel, news, and competitive signals so you walk in knowing things the prospect didn't expect you to know.
• You've navigated a 9-12 month enterprise cycle without losing momentum, and you use AI-assisted follow-up and pipeline tracking to make sure nothing slips.
• You think in terms of accounts, not opportunities. You use AI to map stakeholder networks, track relationship health, and surface expansion signals before they're obvious.
• You've challenged a C-suite assumption in a sales meeting and been right, because you'd done the analysis. Increasingly, AI helped you do it faster and deeper than anyone else in the room.
• You get genuinely curious about how technology works. You've gone beyond prompting. You've connected tools, automated workflows, and built something that saves your team real time.
• You hate bloated pipelines. You'd rather have 15 accounts you know cold than 50 you're spraying and praying, and you use AI-enriched data to keep your focus ruthlessly tight.
• When a deal stalls, your first instinct is to diagnose, not to discount. You'd sooner build a custom AI-generated insight deck for a stalled executive than drop the price.

You need to have:

• 10+ years of enterprise SaaS sales experience with a demonstrable track record of closing 7-figure deals.
• Direct experience selling to C-level executives and navigating complex, multi-stakeholder organizations.
• Hands-on experience with a land-and-expand motion in a targeted strategic account environment.
• Formal sales methodology training and consistent application. MEDPICC, Challenger, or equivalent.
• Active AI tool usage in your current sales workflow. Automating research, building custom GPTs for account prep, connecting your CRM to enrichment pipelines. You're already doing this, not planning to start.

What you'll actually do:

• Own a named list of roughly 15 strategic accounts end-to-end, from account planning through close and expansion.
• Build and advance executive relationships across the C-suite, translating business challenges into a clear Agentic AI narrative tied to measurable outcomes.
• Automate account research and pre-call prep using AI pipelines so your time goes toward judgment and relationships, not manual information gathering.
• Run a disciplined, methodology-driven sales process through complex multi-threaded cycles involving developers, architects, and business leaders simultaneously.
• Challenge customers' assumptions about what AI-powered CX can do, backed by data, use cases, and ROI. Use AI tools to generate those assets faster than any competitor could.
• Build or contribute to internal AI workflows, whether an enrichment pipeline, account briefing bot, or automated reporting tool, that makes the broader sales team sharper.
• Partner with Solutions Engineering, Customer Success, and Product to build account strategies that win and expand.
• Maintain a tight, qualified pipeline. Forecast accurately, move deals forward with precision, and know when to walk away.
• Bring market intelligence back into the organization: what customers are asking for, where competitors are showing up, and what's shifting at the enterprise buying level.

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird has spent a decade earning trust with the world's biggest consumer brands, and we're now putting that foundation to work in the AI era. If you want a front-row seat to how enterprise AI actually gets adopted, and the autonomy to shape it, this is the role.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

About SRS Acquiom    

SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction -supporting over 10,000 deals worth more than $1.7 trillion along the way. 

Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line. 

We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves. 

If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. 

A few benefits our employees enjoy

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start 
• A 401(k) with a 4% company match to keep your future on track 
  Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending 

Position Summary    

The Loan Agency Business Development Associate Director is responsible for defining and implementing a growth strategy for the loan agency product within their respective territory or business vertical.  As a member of the Business Development team, he or she is responsible for their success and meaningfully contributing to the success of the entire team. The Associate Director will work collaboratively with peers and the Regional Managing Director, Loan Agency to achieve annual goals and build relationships to sustain long-term sales growth.  

This person will deeply understand our customers’ needs, effectively work with other members of the business development team and the relationship management team to cultivate relationships, deliver extraordinary value, and effectively communicate our value proposition. The successful candidate will also be responsible for growing and nurturing the company's brand to ensure SRS Acquiom has an ongoing and widespread reputation for exceptional quality and integrity. 

Location: This position is fully remote within the United Kingdom.

Compensation: The salary range for this position is between £75k and £90k, depending on experience level.

Primary Responsibilities    

• Support the sales strategy for loan agency and the implementation within their respective territory or business vertical. Successfully drive value-based sales and business development strategy & execution.
• Assist in setting sales goals and budgets for the Loan Agency BD team.
• Support the creation of a team environment within the BD team, as well as the relationship management team for the Loan Agency Product.
• Responsibility of cross-selling other SRSA products when out in the marketplace.
• Develop deep relationships with new clients, partners, and influencers while deepening current relationships.
• Optimize pricing to maximize revenue in line with business and profitability objectives.
• Work with Marketing to monitor customer, market, and competitor activity and provide feedback and insight to the Regional Managing Director, the Loan Agency, and the Chief Marketing Officer (CMO).
• This role will require significant travel for in-person meetings with customers, partners, and to develop key relationships.

 Required Qualifications & Skills  

• 2+ years of related sales experience, preferably within professional services or the financial services industry.
• Undergraduate degree or equivalent combination of training and experience required.
• Excellent general management, analysis, and negotiation.
• Track record of driving cross-customer relationships.
• High energy and passion for the job.
• Strong focus on delivery of a customer experience that consistently exceeds the customer’s expectations.

Commission Information

• Uncapped commissions structure
• Commission is paid over the lifetime of the transaction

Desired Characteristics    

• Identifying the highest priority targets and strategies to build relationships and product(s) market share.
• Achieving and surpassing sales goals and targets. Maintaining calling and sales reporting standards.
• Determining optimal sales channels and methods with the Head of Sales (cold calling, mass marketing, direct sales, etc.) for various segments of the market and executing of plans best suited for the product and environment.
• Exemplifying logic in making decisions based on relevant facts and data.
• Supportive of a positive and success-driven culture.

Physical Requirements/Special Demands   

• Must be available to work standard business hours, in addition to frequent nights/weekends.
• Travel may be necessary, up to 30% per month, and may not be scheduled in advance.

** We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship to move forward in the hiring process. **

About SRS Acquiom    

SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction -supporting over 10,000 deals worth more than $1.7 trillion along the way. 

Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line. We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves. 

If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. 

A few benefits our employees enjoy

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start 
• A 401(k) with a 4% company match to keep your future on track 
  Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending 

Position Summary    

The Manager, Client Services role oversees the daily workflows and processes that occur within the Client Services team by spearheading daily processes, providing accurate information to shareholders, Virtual Data Room Users, and client service team members, and providing exceptional service to our clients. 

This position requires someone with excellent analytical and problem-solving skills to ensure all client communications are accurate. 

The candidate chosen for this position will:

• Demonstrate a hands-on, self-motivated, confident, and intelligent approach to teamwork
• Carry a strong work ethic, leadership, and team-building
• Exhibit exemplary organizational skills in a fast-paced, dynamic environment.
• Possesses a proven track record of creating and implementing innovative solutions and has experience in interviewing, hiring, and training a qualified team.
• Demonstrate sound and effective decision-making skills.
• Demonstrate excellent written and oral communication skills, driving both internal and external communications.

Location: This position is fully remote within the Netherlands or the United Kingdom.

Compensation: The salary range for this position is between £68k - £80k GBP and €85,000 - €95,000 EUR, depending on experience level.

Primary Responsibilities    

• Assist in building out the European Client Service team structure and coverage for M&A and VDR, including hiring and training the first Client Service Liaison team members in Europe. This includes complete reporting and tracking of Client Services Statistics. 
• Take both Merger & Acquisition (M&A) as well as Virtual Data Room (VDR) phone calls and emails. 
• Effectively handle and diffuse escalated issues. 
• Knowledge of company structure to ensure proper internal escalations. 
• Manage escalations from Client Support Liaisons. 
• Manage daily department functions and recommend ways to improve the existing processes, eliminate stop gaps and improve accuracy that include a partnership with the Senior Director of Client Services.
• Document and website technical troubleshooting and problem resolution steps for common issues.
• Build and maintain rapport within and between teams that work directly with Client Support. This includes, but is not limited to, Compliance, Claims, Releases, Imports, Relationship Managers and Associates, Professional Services Group, and Business Analyst teams.
• Maintain department training materials, Knowledge Bank, such that all Support Liaisons have a resource available to them on a regular basis.
• Interpret complex Excel spreadsheets and guidelines for accurate responses to shareholder questions.
• Implement written and verbal performance reviews, motivating and rewarding those members who seek ways to improve current procedures, directing team members’ skill and career development, coaching for performance issues, and implementing corrective actions as needed.
• Effective management of direct reports including coaching, case reviews, corrections, audits and consistent one on ones with direct reports.
• Coordinating team schedule(s) and approving time off, timecards, and team expenses. 

 Required Qualifications & Skills  

• Bachelor’s degree in business or related field required and 5 -7 years of customer service experience in Financial Technology or Financial Services, which must include at least 1 year of experience as a direct supervisor/manager; or equivalent combination of education, training, and experience 
• 3 years of operational management experience, including direct supervisory oversight, is preferred. 
• Previous experience managing multiple tasks that require a high level of attention to detail in a busy office environment. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Advanced knowledge of Microsoft Office Suite
• Experience using and training staff to use sophisticated CRM systems, such as NetSuite.
• Firm understanding of Web & Cloud Applications
• Experience in troubleshooting software issues directly with clients
• Verbal and written fluency in English is a must. Fluency in Dutch, German, Spanish, or other languages is a plus. 

Desired Characteristics    

• Positive attitude 
• Collaborative 
• Operates with the highest integrity and attention to detail 
• Self-motivated 
• Ability to prioritize and multitask 
• High attention to detail, accuracy, and thoroughness 

Physical Requirements/Special Demands   

• Availability to work a non-traditional work-week that may require more than 40 hours per week if needed 
• Ability to work under tight timelines 

** We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the EU or UK without the need for current or future visa sponsorship to move forward in the hiring process. **

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice.   

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status.  Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.

Team: Technology

Salary Range: £90,000 - £100,000 per annum

Role Type: Full-Time, Permanent 

Start date: As soon as possible 

Visa / Sponsorship Available: Not Available 

The Lead AI Engineer Role  

As we continue our mission to be the market-leading insurance platform for agile insurers, we’re excited to begin the search for a Lead AI Engineer to help shape the next generation of intelligent capabilities within the Send platform.

In this role, you will lead the design, development, and productionisation of AI-powered services built on top of public large language models (LLMs), enabling insurers to unlock deeper insights, automate workflows, and enhance underwriting decisions. You will own the end-to-end lifecycle of AI features-from rapid prototyping through to resilient, observable, production-grade systems-within a regulated financial services environment.

This is a hands-on leadership role where you will set the technical direction for AI engineering at Send, mentor a growing team, and collaborate closely with data engineering, product, and compliance teams. Together, you will deliver AI capabilities that are scalable, secure, auditable, and deliver real commercial value to insurers using the Send platform.

About Send 

We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks.

Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets.

We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.

Our Story:

We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently – and so were we.

In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise.

By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions.

Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered.

In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a “Leader” by IDC, Celent, and Datos – a testament to our momentum and our customers’ success.

In 2025, we doubled in size and deepened our expertise in both the London Market and North America – becoming the only underwriting platform purpose-built to support multiple operating models.

But we're not finished. Insurers want orchestration, not siloed systems. That’s why we continue to invest in our platform and orchestration engine – helping our customers win better business, faster.

The Send Team 

Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers.

Our Funding 

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable. 

What You’ll Be Doing as a Lead AI Engineer 

 Designing and delivering AI-powered services

• Architect and build production-grade services that integrate with public LLM APIs (such as OpenAI, Anthropic, Google, Cohere, or similar).
• Develop capabilities including prompt engineering, retrieval-augmented generation (RAG), fine-tuning pipelines, and agent-based workflows.
• Design robust API layers, orchestration patterns, and evaluation frameworks to ensure reliable, cost-efficient, and low-latency AI features.
• Implement guardrails, content filtering, and output validation suitable for a regulated financial services environment.

Building and evolving the AI platform

• Define and evolve Send’s AI platform architecture, including embedding stores, vector databases, prompt versioning, and experiment tracking.
• Build containerised, cloud-native services using modern infrastructure approaches (Docker, Kubernetes, serverless).
• Develop CI/CD pipelines, automated testing frameworks, and infrastructure-as-code to support reliable AI delivery.
• Ensure strong observability across AI workloads, including logging, tracing, token usage monitoring, drift detection, and model performance dashboards.

AI governance, compliance, and risk

• Partner with compliance, risk, and information security teams to ensure AI capabilities meet regulatory expectations within financial services (FCA, PRA, GDPR).
• Lead the implementation and ongoing compliance of ISO 42001 (AI Management Systems), embedding governance and documentation into engineering processes.
• Establish model governance practices such as audit trails, explainability documentation, bias testing, and human-in-the-loop review processes.
• Own and evolve the responsible AI framework, covering data provenance, consent management, and model risk oversight.

Providing technical leadership

• Set the technical vision and roadmap for AI engineering at Send, evaluating emerging models, tooling, and techniques.
• Mentor and support engineers across the team, fostering a culture of experimentation, engineering excellence, and continuous learning.
• Represent AI engineering in cross-functional planning, architecture discussions, and strategic stakeholder conversations.

The Skills and Experience Needed for the Lead AI Engineer Role 

• Significant software engineering experience (typically 5+ years), with a strong focus on Python in production environments, including modern frameworks such as FastAPI or Starlette, dependency management, and robust testing practices.
• Proven experience building and shipping production services that integrate with public LLM APIs, including prompt design, agent or chain orchestration (e.g. LangChain, LlamaIndex, Semantic Kernel, or similar), and retrieval-augmented generation (RAG) architectures.
• Strong understanding of LLM fundamentals, including tokenisation, context windows, embeddings, vector similarity search, and the trade-offs between fine-tuning and in-context learning, alongside practical approaches to evaluating model performance.
• Hands-on experience building cloud-native AI/ML infrastructure on platforms such as AWS, Azure, or GCP, including serverless compute, managed containers, object storage, and scalable networking.
• Experience working within a regulated environment (financial services, insurance, banking, or fintech), with an understanding of how compliance, governance, and risk considerations influence engineering decisions.
• Solid data engineering fundamentals, including experience with SQL, columnar data formats such as Parquet or Arrow, modern ETL/ELT patterns, and data pipeline orchestration tools such as Airflow or Prefect.
• A track record of technical leadership, contributing to architecture decisions, setting engineering standards, reviewing code, and mentoring other engineers within a team.

Nice to have

• Experience working with open-source or self-hosted LLMs (such as Llama or Mistral) and model serving frameworks like vLLM, TGI, or Triton.
• Familiarity with LLM evaluation and prompt-testing frameworks to systematically measure output quality across different use cases.
• Knowledge of advanced retrieval techniques such as hybrid search, re-ranking, knowledge graphs, or structured information extraction.
• Experience designing multi-agent systems, tool-use patterns, or autonomous AI workflows in production environments.
• Experience in insurance, insurtech, or underwriting data domains (e.g. bordereaux, claims, or underwriting workflows).
• Awareness of ISO 42001 or experience contributing to an AI governance or management framework aligned with the standard.
• Contributions to open-source AI/ML projects, technical publications, or active participation in the AI engineering community.

What’s on Offer - Life at Send 

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

Lead AI Engineer Interview Process 

Our recruitment process for the Lead AI Engineer role consists of at least four stages: 

Stage 1 - Introductory Call with our in-house recruiter, Lou (30 minutes):
This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.

Stage 2 - Interview with Dan Pass, CTO (45 minutes)

Stage 3 - Interview with Alice Butler, Engineer and Phil Huntley, Product Manager (45 minutes).

Stage 4 – Interview with Greg Hall, Head of Engineering and Jason Einon, Head of DevOps

Final Stage - 30-minute Call with a Send Founder

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.

If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.

If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.

1211 - Director, Data Science - DTA

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About Choreograph: A Leading WPP Media Brand

Choreograph is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.

We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

Role Summary and Impact

The Data Science Director, plays a critical leadership role as part of a broader team in the deployment and development of predictive models for our customers. You will lead and mentor a team, working collaboratively with senior Google Cloud and Google Marketing experts to apply advanced modeling techniques to enhance our customers' media/marketing solutions. As Team Lead you will be responsible for guiding the team in building out industry-relevant predictive models that can be applied to optimize our customers' media investments.

The role focuses on leading the application of analytical solutions based on machine learning & statistical predictive algorithms on top of the Google technology stack and agent development for our customers. We are looking for a Team Lead with significant experience in algorithmic data analysis, proven scientific research skills, and a track record of leading successful data science initiatives.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

This is an excellent opportunity for a Team Lead, to join the Data and Technology Consulting Team. You will be instrumental in strategising how to tackle and take apart large and messy datasets of structured and unstructured data, oversee the building and implementation of models and algorithms, agents and design and run experiments to optimise clients customer insights, analytics and customer experience. The ideal candidate will have a love of getting their hands dirty, while also empowering and developing their team to do the same.

RESPONSIBILITIES:

• Lead the team in the creation, management, and continuous improvement of AI/ML and models and agents used to measure, optimize, and activate business transformation, including creative, media campaigns and broader marketing objectives.
• Drive the development and deployment of industry-relevant strategies and solutions.
• Ensure comprehensive documentation of data science projects, establishing best practices for replicable and scalable analytical processes across clients.
• Guide the team in building out compelling content for presentations to demonstrate the performance and value of statistical and predictive models.
• Oversee the delivery of robust mathematical analysis, ensuring accuracy and strategic relevance.
• Accountable for the team's production of high-standard campaign reports, studies, presentations, and proposals.
• Achieve continuous improvement by proactively assessing Choreograph's working relationships, practices, and methods, and implementing enhancements.
• Lead the establishment and optimization of MLOps processes leveraging the GCP toolset.
• Drive and demonstrate measurable success and impact for clients and the team.

REQUIREMENTS:

• Hands-on experience with building out machine learning models with Python, in a leadership or senior mentorship role.
• Advanced education and background in machine learning, computer science, physics, applied mathematics, or statistics.
• Expert-level hands-on experience in developing complex query structures with SQL and/or NoSQL query languages, and experience guiding others.
• Expert-level hands-on experience working with GCP’s AI Capabilities, including leveraging BigQuery ML, Vertex AI, and other relevant services.
• Extensive hands-on experience with a broad range of machine learning techniques using (TensorFlow, Keras, PyTorch, Scikit-learn, XGBoost, Pandas, NLTK, Spark MLib).
• Deep experience and understanding of deep learning techniques (TensorFlow, Theano, MXNet).
• Proven understanding and experience in software engineering best practices, DevOps, and MLOps, with a track record of implementing or leading these initiatives.
• Solid grounding in applied mathematics, especially optimization and graph theory, and advanced statistics.
• Significant commercial or academic experience in leading the development and deployment of complex ML & AI solutions using Python/R.
• In-depth knowledge of machine learning algorithms and their practical applications.
• Advantageous to have extensive experience in Google Marketing Platform and the use of Ads Data Hub.
• Exceptional capabilities in the areas of data engineering, data modeling, and complex big data analysis, with experience leading teams in these domains.
• Strong business analysis skills and deep understanding of analytics, with the ability to translate complex data into strategic business value.
• Exceptional communication and presentation skills, capable of influencing stakeholders at all levels.
• Passionate about working in an extremely fast-paced, demanding, and fluid environment, with a desire to build and lead a high-performing team and contribute significantly to a growing company.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

Our Role

As a Customer Solutions Consultant (CSC), you will play a critical role in the post-sales success of Ada’s clients. Acting as a trusted advisor, you’ll guide organizations through their digital transformation journey by ensuring the effective deployment, adoption, and optimization of Ada’s AI-powered customer experience (ACX) solution. You’ll manage a portfolio of clients, drive measurable outcomes such as automated resolution and customer satisfaction, and help clients realize long-term value from their investment in Ada.

Outcomes

• Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience throughout the customer lifecycle.
• Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals (e.g., automated resolution, CSAT, ROI).
• Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.
• Serve as a technical consultant and product expert, guiding clients through integrations, data flows, and system architecture across SaaS and API environments (e.g., Salesforce, Zendesk, Shopify, HubSpot)
• Support clients in optimizing their AI Agent performance through transcript reviews, data analysis, training updates, and implementation of best practices.
• Ensure client knowledge sources are accurate, well-structured, and continuously optimized to maximize the AI Agent’s effectiveness.
• Drive adoption and utilization of Ada’s solutions across the client’s organization by fostering alignment with key stakeholders and building internal advocacy.
• Identify opportunities to expand use cases and deepen integrations within client ecosystems.
• Track, analyze, and report on success metrics such as Automated Resolution Rate, CSAT, and ROI to demonstrate business impact and guide strategy.
• Translate complex technical concepts into clear, value-driven recommendations for non-technical stakeholders.
• Improved automated resolution rates and customer satisfaction for client programs.
• Strong client advocacy leading to renewals, expansions, and strategic partnerships.
• Continuous feedback loop between clients and internal teams to enhance Ada’s platform and services.

About You

• 4+ years in customer success, solutions consulting, or post-sales technical consulting, or equivalent experience, preferably within SaaS, CX, or AI technology environments.
• Proven experience managing enterprise or mid-market clients, driving measurable business outcomes, and fostering long-term relationships.
• Strong technical aptitude — comfortable working with APIs, integrations, and system configurations.
• Analytical thinker with the ability to interpret performance data and turn insights into actionable recommendations.
• Exceptional communication, presentation, and relationship management skills across both technical and executive audiences.
• Curious, proactive, and resilient — you thrive in fast-paced, dynamic environments and love solving complex challenges through technology.

Please note this is a remote UK-based position. Ability to speak French/ Spanish are nice to have.