Senior Sales Executive 

Loaction: Ebury Sofia office - 4 days in the office, 1 day of home office / week 

Our Senior Sales Executives are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of sales people at Ebury as you lead the charge for new business. 

About the Job
With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.
You will be joining an established team and will benefit from a proven business model and support infrastructure.

As a Senior Sales Executive, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base.  

• • Originate new business targeting client prospects (£50M+ turnover).
  • Sell cash management, FX hedging and payment products.
  • Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation.
  • Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge

You…

• Have a track record in proactive sales - network and experience with SMEs across the Bulgarian market
  (e.g. import lending, export lending, international payments and collections, cash management is a big plus)
• Have Financial Services experience
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent Bulgarian & English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sofia Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-LK1

#LI-ONSITE

FX Sales Team Lead

Loaction: Ebury Sofia office - 4 days in the office, 1 day of home office / week 

Our Heads of Desks (HoD) = Sales Team Leaders are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.
A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energize and ignite performance on the sales floor.

About the Job
With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.
You will be joining an established team and will benefit from a proven business model and support infrastructure.

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk
• Ensure adherence to company wide sales methodology and sales administration processes
• Be involved in the recruitment, onboarding and training of new team members.

You…

• Have a track record of proactive sales management within FX or other cross-border financial services - network and experience with Bulgaria based SMEs
  (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent Bulgarian & English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sofia Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-LK1

#LI-ONSITE

DELIVERY LEAD RESPONSIBILITIES

The main purpose of the role is to be responsible for the whole project from inception through to completion. You should accurately gather requirements from the business, plan and manage the project delivery with a team of business and technical experts and deliver the project on time and on budget. You will be delivering projects and products using the appropriate project management methodology, performing basic business analysis tasks.

As a Delivery Lead you will be managing the team members and their performance in conjunction with their line managers, ensuring the team works collaboratively and effectively, managing changes and constantly improving the process. You will be leading the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team.

The successful Delivery Lead will be performing customer negotiations, managing customer expectations and reporting at any phase of the project, making critical business decisions to meet their expectations. You will need to ensure that all products are built to an appropriate level of quality. Building positive and productive working relationships with customers.

DELIVERY LEAD REQUIREMENTS

• Proven ability to inspire team members while managing changes throughout the project.
• Previous technical experience in the IT field.
• Possesses a high-level of knowledge and expertise in the business processes, products and services of various business units and how technology is used as decision support within various business units.
• Advanced knowledge of SDLC and business process trends. Ability to apply that knowledge to existing projects with a focus towards process improvement.
• Familiarity with development management tools (TFS, Jira, etc.).
• Advocate of Agile tools and techniques.
• Understanding of complex business processes and able to document them in a logical and comprehensible manner.
• Strong written, verbal and communication skills with the demonstrative ability to work with all levels within the organisation.
• Strong analytical, decision-making and problem-solving skills.
• Self-motivated, passionate about technology, and strong driver for results and continual improvement.
• English.

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.

DELIVERY LEAD RESPONSIBILITIES

The main purpose of the role is to be responsible for the whole project from inception through to completion. You should accurately gather requirements from the business, plan and manage the project delivery with a team of business and technical experts and deliver the project on time and on budget. You will be delivering projects and products using the appropriate project management methodology, performing basic business analysis tasks.

As a Delivery Lead you will be managing the team members and their performance in conjunction with their line managers, ensuring the team works collaboratively and effectively, managing changes and constantly improving the process. You will be leading the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team.

The successful Delivery Lead will be performing customer negotiations, managing customer expectations and reporting at any phase of the project, making critical business decisions to meet their expectations. You will need to ensure that all products are built to an appropriate level of quality. Building positive and productive working relationships with customers.

DELIVERY LEAD REQUIREMENTS

• Proven ability to inspire team members while managing changes throughout the project.
• Previous technical experience in the IT field.
• Possesses a high-level of knowledge and expertise in the business processes, products and services of various business units and how technology is used as decision support within various business units.
• Advanced knowledge of SDLC and business process trends. Ability to apply that knowledge to existing projects with a focus towards process improvement.
• Familiarity with development management tools (TFS, Jira, etc.).
• Advocate of Agile tools and techniques.
• Understanding of complex business processes and able to document them in a logical and comprehensible manner.
• Strong written, verbal and communication skills with the demonstrative ability to work with all levels within the organisation.
• Strong analytical, decision-making and problem-solving skills.
• Self-motivated, passionate about technology, and strong driver for results and continual improvement.
• English.

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.

ABOUT THE JOB

As an Automation QA professional, you will be involved throughout the development lifecycle of the development team with responsibility in the quality assurance of software development and deployment with emphasis on the development and implementation of test automation. You will be working closely with developers as they develop code to ensure requirements are being met and to the correct quality, and you will conduct automated (and manual tests where necessary) to ensure the software created is fit for purpose.

During testing, you will be thinking “outside of the box” to understand the various scenarios and configurations that customers use to ensure customer quality is maintained and through doing so drive regression testing across the products. You will be responsible for defining and driving innovative automated testing strategies and toolsets into our overall development processes that support and enhance the current Quality Assurance processes.

QA AUTOMATION ENGINEER RESPONSIBILITIES

• Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery
• Designing, developing and supporting frameworks for our test infrastructure and providing automation expertise to our development teams
• Engaging with key stakeholders, both internal and external, providing expertise to functional project teams.
• Contributing toward predictable delivery of quality releases
• Research, recommend and implement tools as needed with the goal of increasing automation
• Proactively bringing issues and problems to the attention of the team, generating, proposing, and implementing innovative solutions to solve them
• Be meticulous about documentation and maintaining a robust log of all test cases and test result
• Ensure that all tests are executed and give regular feedback to the team lead on the status of quality
• Use appropriate measures and KPIs to validate and report on software quality
• Work closely with the software engineering team, Product Management and Technical Operations as well as business users and Senior Management, as required
• Be a creative thinker who can quickly identify and test for functional ‘edge cases’ outside of expected functionality workflow

QA AUTOMATION ENGINEER REQUIREMENTS

• At least 3 years of experience in the field of software quality assurance.
• Experience with Playwright
• Good written and communication English (minimum B1)
• Strong analytical thinking
• Good knowledge of different types of testing, including integration testing and performance testing.
• Good knowledge of Postman, JMeter or other testing tools
• Good knowledge of test management tools such as Azure DevOps, Jira, or similar tools
• Good knowledge of SQL databases and queries
• Good knowledge of automated testing tools and frameworks (Playwright/Selenium/Cypress/Appium etc.)
• Basic knowledge of 1 programming language (Java/C#/TypeScript etc)
• Basic knowledge of Git versioning control systems
• Basic knowledge of continuous integration/continuous deployment (CI/CD) processes.

BENEFITS:

• You will work with amazing colleagues from different locations
• You will have the chance to play a key role in a newly-established office in Sofia and write history
• Transport allowance
• 25 days of paid leave annually because for us the work life balance is a must
• Additional health insurance and dental coverage
• A sports card, covering various options for sport
• Food vouchers
• Certification and courses
• Travel opportunities
• Parties and team buildings
• Individual plan for career development
• Coaching and mentorship programs
• Participation in various social initiatives
• Access to an online platform for wellbeing and mind health
• Bonuses for talent recommendation

ABOUT THE TEAM: 

The UK Partnerships team, part of the Member Accession Marketing function, plays a crucial role in Tide’s growth strategy by acquiring new members through strategic partnerships across sectors such as accountancy, financial services, and business communities.

About the Role:

We’re looking for a dynamic, data-driven, and commercially-minded Partnerships Manager to identify, onboard, manage and scale partnerships that fuel Tide’s growth in the UK. You’ll work cross-functionally, build strong external relationships, and use data to refine strategies that drive measurable business outcomes.

Core requirements: 

• Role split: 50% Business Development + 50% partner deal execution (and operation)
• Background: Fintech, SME banking, Strong partnerships background within fast-paced scale-up.
• Partner development scope: Lead partnerships across key verticals - identify, size, prioritise, and execute opportunities
• Operational support: Provide support on strategic deals as needed
• Marketing acumen: A strong understanding of core marketing principles, enabling the successful onboarding, activation, and ongoing growth of partnerships.
• Commercial capability: Basic forecasting and financial modelling skills required

KPIs: 

• Pipeline & Conversion: Leads, meetings, and opportunities generated; conversion rates across stages; pipeline value and forecast accuracy
• Impact: new customers acquired
• Partnership Quality: Partner activation, performance, deal cycle time
• Deal Execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed
  
  

Other requirements: 

• Consistently delivers projects while supporting the team and setting clear expectations
• Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance
• Translates general direction into structured work plans and proposes prioritisation
• Optimises execution; identifies inefficiencies
• Identifies root causes, defines trade-offs, and turns insights into practical solutions
• Operates effectively in ambiguity and reduces uncertainty for others
• Develops clear, compelling narratives and presents complex topics accessibly
• Acts as a key stakeholder; capable of leading cross-functional initiatives
• Proactively seeks and gives constructive feedback; integrates diverse perspectives
• Embodies company values and makes decisions based on highest impact
  
  

What You’ll Get in Return:

• Remote-first work setup with flexibility to work from anywhere in Bulgaria.
• Competitive salary and performance-based incentives.
• 25 days of paid annual leave
• 3 additional days for volunteering and learning
• Private Health Insurance
• Mental Health Support Platform
• Company Sponsored Multisport Card
• Family and Friendly Leave (according to statutory)
• Personal L&D budget
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

We are now looking for an ambitious talent to join our team as a Sales Operations Analyst. In this role you will support our Sales and Revenue teams by making data easier to understand and processes run more smoothly. You’ll help with reporting, analysis, and day-to-day operations to bring more visibility and consistency across the sales lifecycle. You’ll play an important part in helping the team make better decisions and work more efficiently all while contributing to overall sales success.

We are now looking for an ambitious talent to join our team as a Sales Operations Analyst. In this role you will support our Sales and Revenue teams by making data easier to understand and processes run more smoothly. You’ll help with reporting, analysis, and day-to-day operations to bring more visibility and consistency across the sales lifecycle. You’ll play an important part in helping the team make better decisions and work more efficiently all while contributing to overall sales success.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further! 🤩

We are looking for full-time Support Associates to join our Support team in Bulgaria!

What you'll be doing

• Supporting our customers, courier partners, and venues via live chat and phone for Bulgarian market
• Ensure that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, and weekends - our support is open seven days a week
• You can work directly from the office
• You are fluent in Bulgarian and English

Next steps

All our Support Associates work directly from our office, and we do not provide the possibility to work from home. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We’re growing rapidly and are looking for Senior DevOps to embark on an international software development project. We want everyone to build a career they can be proud of and will support you in your development from day one. You’ll be happy to work in a team and lead by example, every day.

Alongside one of our clients, a social networking and content monetization platform that provides an integrated multimedia e-commerce and payments solution, we are looking for a Principal DevOps to join our team.

WE ARE AMDARIS

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022 and our future is even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team

SENIOR DEVOPS ENGINEER RESPONSIBILITIES

• Plan, deploy, and maintain critical business applications.
• Ability to provide guidance and expertise on system options, risk, impact and costs vs. benefits.
• Build, install and configure solutions. Implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates.
• Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimising impact to customers.
• Implement integrations requested by customers.
• Deploy updates and fixes.
• Provide Level 2 technical support.
• Build tools to reduce occurrences of errors and improve customer experience.
• Develop software to integrate with internal back-end systems.
• Perform root cause analysis for production errors.
• Investigate and resolve technical issues.
• Develop scripts to automate visualisation.
• Design procedures for system troubleshooting and maintenance.

SENIOR DEVOPS ENGINEER REQUIREMENTS

• Excellent experience in Cloud Technologies - AWS
• Strong hands-on experience at least in one scripting language (PowerShell, Python).
• Good knowledge of Terraform, Ansible, and Helm.
• Experience with Docker and Kubernetes.
• Working knowledge of databases.
• An understanding and some experience of network administration, DNS, firewall maintenance and security.
• Significant systems administration experience in a Unix/ Linux environment
• Good understanding of software quality assurance.
• An understanding of continuous integration/delivery principles and working knowledge of automated software delivery workflows.
• Strong verbal and written communication skills, including report writing and technical documentation.
• Problem-solving attitude.

BENEFITS

• You will work with amazing colleagues from different locations
• You will have the chance to play a key role in a newly-established office in Sofia and write history
• Transport allowance
• 25 days of paid leave annually because for us the work life balance is a must
• Additional health insurance and dental coverage
• A sports card, covering various options for sport
• Food vouchers
• Certification and courses
• Parties and team buildings
• Individual plan for career development
• Coaching and mentorship programs
• Participation in various social initiatives
• Access to an online platform for well-being and mind health
• Bonuses for talent recommendation

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 600,000+ SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

About the team

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

About the role

As a Sales Onboarding Specialist, you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members.  Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As an Onboarding Support Specialist you will:

• Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
• Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
• Build rapport with our prospective members to identify areas to upsell relatable Tide products. 
• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
• As we grow rapidly and new products introduced to our member base, your aim is to utiise your upselling skills to offer a range of Tide Products to our prospective leads. 

What we are looking for

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Focused on revenue and can up-sell to our prospective members
• A self-starter that is target-driven
• Comfortable with adapting to constant change and shifting priorities
• Member first mentality
• Self-motivated and conscientious, wanting to make a real difference to the business
• Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience 
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

What you’ll get in return:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-BK

#LI-Hybrid

#LI-Remote

About the team

As a Social Media Support Specialist, you would be helping businesses across the UK and German markets to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year.

About the role

As a Social Media Support Specialist you’ll be:

• Providing the best customer experience when handling member queries and feedback on social media and review channels both in German and English;
• Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints;
• Helping to cultivate and maintain a unique and customer-centric culture on Tide’s public channels using Tide’s Tone of Voice;
• Having the opportunity to support other members of the wider Tide team
• Investigating complex issues and engaging with the PR, Marketing, Product and Content teams;
• Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members;
• Working on shifts.

What we are looking for

• You have excellent spoken and written English and German skills
• You have a good understanding of content creation and community management principles.
• You are a great communicator – you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers
• You have experience with handling queries via at least one social media or review platform for a minimum of 1 year
• You show ownership in your work and feel comfortable dealing with ambiguity
• You enjoy finding novel ways to solve difficult problems
• You have really strong organisational skills and you are able to juggle priorities to ensure that members get the best support experience
• You have good understanding of financial services terminology
• You enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
• You are comfortable working with targets and KPIs
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You have experience working in start-ups or scale-ups
• You have experience working with Agile practices

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

ABOUT THE TEAM: 

The Paid Plans Support Team at Tide is dedicated to providing first-class service to our paid account members, primarily through phone support. Our mission is to manage, maintain, and nurture relationships, generating revenue for Tide and adding value for our SME clients by delivering award-winning customer support.

Our team thrives on proactivity and a willingness to tackle new challenges. Central to our success is placing the customer at the heart of everything we do. We seek individuals who are ready to take responsibility, demonstrate high energy and reliability, and uphold high ethical and moral standards. As an integral part of our team, each member is committed to contributing to our collective success and ensuring exceptional support for our clients.

ABOUT THE ROLE: 

• Communicating daily with customers via chats, emails and phone
• Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, direct debits and other
• Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
• Monitoring the usage and identifying new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what's happening in the industry
• Going through multiple tailor-made trainings and courses to help you elevate your skills and knowledge and make the next step in your career with Tide
• Working hybrid working model from our office in Sofia in shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business

WHAT WE ARE LOOKING FOR: 

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

Our CRM Acquisition team is responsible for driving customer growth through targeted campaigns, data-driven strategies, and personalised communication. As we operate across diverse markets, team collaboration often spans multiple countries and cultures.

WHAT WE ARE LOOKING FOR:

We’re looking for a detail oriented, curious, explorative, commercially focused CRM Manager looking for their next step - someone that will take on and help us expand rapidly growing markets at Tide. You will play a key role in building targeted communications across digital channels to attract, convert, and onboard new users, leveraging data and automation to drive performance. Candidates must be able to communicate effectively in English, both verbally and in writing.

As a CRM Manager you’ll be: 

• You will work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.
• You’ll own the applicant's journey, as well as the campaign strategy and planning process and deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture new applicants to join Tide. 
• Plan and execute CRM campaigns aimed at customer acquisition across email, SMS, push notifications, and in-app messaging.
• Work with analytics and data teams to identify high-conversion segments and personalise communication journeys.
• Use marketing automation platforms (e.g., Salesforce, Braze, Iterable) to build and optimize customer journeys.
• Continuously A/B test messaging, design, and CTAs to improve campaign effectiveness.
• Report on CRM campaign performance and acquisition KPIs, providing insights for optimization.
• Stay up to date on CRM and customer acquisition trends, tools, and best practices.
• Analysing campaigns and reporting out to immediate stakeholders on trends and recommendations and using data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance.
• Work closely with the rest of the Acquisition Marketing team as well as a number of other cross-business stakeholders.
• Continuously look for optimisations and new ideas to develop engagement marketing opportunities.

What makes you a great fit:

• Fluency in English is essential for this role.
• You have c.5-7 yrs of expertise in end-to-end CRM marketing management .
• You’ve developed and delivered CRM programmes, demonstrating proven results against targets.
• You’ve got a great hands on skill set for automation, personalisation across multiple platforms. 
• You have hands-on experience with CRM platforms e.g. Iterable, Hubspot, Braze, salesforce and an understanding of HTML and CSS.
• You have experience handling campaign data from different sources using BI tools e.g. Looker, Tableau, and experience turning this data into strategic insights.
• You have experience in segmentation and targeting.
• You have excellent communication skills – you can build campaigns and relationships,  coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed and efficiency. 
• You love to take the initiative and are comfortable taking measured risks. 
• You love a big challenge - especially for your targets. 
• You use data and evidence above your opinion. 
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide.
• You have A/B and MVT testing experience.
• You have good Excel skills as well as experience with business reporting tools (e.g. Tableau, Looker) .
• You have the ability to handle multiple projects and adapt to changing priorities.
• You are hands-on, delivery oriented, and results-driven, with a pragmatic implementation style.
• You may have worked in Financial Services, start-ups, finance services or tech space.
• You have a curious nature, good organizational skills and impeccable attention to detail.

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

Our CRM Acquisition team is responsible for driving customer growth through targeted campaigns, data-driven strategies, and personalised communication. As we operate across diverse markets, team collaboration often spans multiple countries and cultures.

WHAT WE ARE LOOKING FOR:

We’re looking for a detail oriented, curious, explorative, commercially focused CRM Manager looking for their next step - someone that will take on and help us expand rapidly growing markets at Tide. You will play a key role in building targeted communications across digital channels to attract, convert, and onboard new users, leveraging data and automation to drive performance. Candidates must be able to communicate effectively in English, both verbally and in writing.

As a CRM Manager you’ll be: 

• You will work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.
• You’ll own the applicant's journey, as well as the campaign strategy and planning process and deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture new applicants to join Tide. 
• Plan and execute CRM campaigns aimed at customer acquisition across email, SMS, push notifications, and in-app messaging.
• Work with analytics and data teams to identify high-conversion segments and personalise communication journeys.
• Use marketing automation platforms (e.g., Salesforce, Braze, Iterable) to build and optimize customer journeys.
• Continuously A/B test messaging, design, and CTAs to improve campaign effectiveness.
• Report on CRM campaign performance and acquisition KPIs, providing insights for optimization.
• Stay up to date on CRM and customer acquisition trends, tools, and best practices.
• Analysing campaigns and reporting out to immediate stakeholders on trends and recommendations and using data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance.
• Work closely with the rest of the Acquisition Marketing team as well as a number of other cross-business stakeholders.
• Continuously look for optimisations and new ideas to develop engagement marketing opportunities.

What makes you a great fit:

• Fluency in English is essential for this role.
• You have c.5-7 yrs of expertise in end-to-end CRM marketing management .
• You’ve developed and delivered CRM programmes, demonstrating proven results against targets.
• You’ve got a great hands on skill set for automation, personalisation across multiple platforms. 
• You have hands-on experience with CRM platforms e.g. Iterable, Hubspot, Braze, salesforce and an understanding of HTML and CSS.
• You have experience handling campaign data from different sources using BI tools e.g. Looker, Tableau, and experience turning this data into strategic insights.
• You have experience in segmentation and targeting.
• You have excellent communication skills – you can build campaigns and relationships,  coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed and efficiency. 
• You love to take the initiative and are comfortable taking measured risks. 
• You love a big challenge - especially for your targets. 
• You use data and evidence above your opinion. 
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide.
• You have A/B and MVT testing experience.
• You have good Excel skills as well as experience with business reporting tools (e.g. Tableau, Looker) .
• You have the ability to handle multiple projects and adapt to changing priorities.
• You are hands-on, delivery oriented, and results-driven, with a pragmatic implementation style.
• You may have worked in Financial Services, start-ups, finance services or tech space.
• You have a curious nature, good organizational skills and impeccable attention to detail.

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Mental wellbeing platform 
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Valtech FP&A team is dedicated to transforming financial data into actionable intelligence, ensuring that company’s leadership can seize opportunities for growth while maintaining financial health and stability. 

Valtech is looking for a FP&A Analyst. As a FP&A Analyst, you are the bridge between the row data and the decision-making process. The FP&A Analyst plays a critical role in driving financial insight, supporting strategic decision‑making, and ensuring the organization’s financial health. This position partners closely with senior leadership to deliver high‑quality financial analysis, forecasting, and reporting across the enterprise.

Within our FP&A team, you’ll find plenty of opportunities to grow your career, expand your skills, and take on exciting new challenges as you progress on your professional journey. 

This role reports to Corporate FP&A Manager.

Role responsibilities

• Lead the budgeting and forecasting process for all Corporate SM&A cost centers
• Build and maintain detailed expense models, including headcount, compensation, vendor spend, and project‑based costs
• Validate assumptions with functional leaders and ensure alignment with corporate financial targets
• Monitor forecast accuracy and identify risks and opportunities throughout the planning cycle
• Prepare monthly SM&A reporting packages with variance explanations and spending trend analysis
• Analyze actuals versus budget and forecast at both the cost‑center and consolidated corporate level
• Identify key cost drivers, inefficiencies, and opportunities for optimization
• Serve as a finance partner to corporate function leaders, providing insights on spending patterns and resource allocation
• Support decisions related to hiring, vendor contracts, and discretionary spending
• Translate financial data into clear, actionable recommendations for leadership
• Improve SM&A reporting frameworks to enhance transparency and accountability
• Support automation of expense tracking, headcount reporting, and planning templates
• Provide ad-hoc financial analysis and reporting support as requested by other FP&A Managers to ensure high-quality insights across the broader team
• Contribute to continuous improvement initiatives within the FP&A team
  

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 2+ years of FP&A experience
• Strong analytical skills
• Ability to prepare quality financial analysis (variance analysis, scenario modelling)
• Advanced Excel skills
• Planning, budgeting and forecasting skills
• Experience in a global or multi-national company
• Excellent written and verbal communication skills
• Fluent English 

Nice to have qualifications  

• Experience with financial systems such as Oracle, HFM and FP&A tools - Planful
• Ability to influence stakeholders and present complex data in a clear, compelling way
• Track record of process improvement and automation in FP&A workflows
• Experience collaborating with cross-functional and cross-border teams
• Passion for continuous learning and keeping up with industry trends  

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (home office 2-3 days per week) and 25 vacation days for healthy work-life balance
• Co-subsidized transportation & Multisport cards
• Premium health insurance for fast and easy access to top healthcare services
• Training policy for technical and other skills-related events, courses and certifications
• Personal career development roadmap guided by performance evaluations
• Self-care program offering psychological consultations & discussions for you and the team
• Cozy office space designed for comfort and productivity
• Exciting team events and company gatherings

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

ABOUT THE ROLE

As Product Sales Executive (Banking & Payments) you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Product Sales Executive (Banking & Payments) to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

ABOUT THE ROLE

As Sales Representative you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Sales Representative to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

Let's start with the role

As a CRM Executive, you will be responsible for coordinating, along with the CRM Manager, the execution of the CRM strategy for the Betano brand in Bulgaria, covering both Sportsbook and Casino products across multiple channels. Your goal will be to increase customer engagement across all channels and drive growth in active players, retention, reactivation, and cross-sell objectives for Sportsbook and Casino customers.

• Collaborate with the CRM Manager and HQ team to develop a comprehensive, data-driven CRM strategy tailored to the assigned market, considering local compliance, market conditions and competition;
• Plan and develop local, personalized and targeted campaigns using relevant customer channels, such as onsite messaging, email, SMS, and push notifications;
• Assist with the implementation of website banners, website articles, and stories;
• Monitor the performance of all the lifecycle journeys, suggest best practices to optimize campaigns, and ensure they remain up-to-date;
• Initiate and manage the development process of visuals creatives, ensuring timely delivery and adherence to high-quality standards;
• Work together with the other stakeholders (CRM HQ, Content, Legal, CS, Marketing) to align marketing plans, deliverables, and terms and conditions.;
• Ensure campaign execution and delivery are completed as planned while keeping stakeholders informed about volumes, performance, and outcomes;
• Follow the competition's trends and new initiatives to make sure that the company is one step ahead;
• Proactively suggest, discuss and present new ways of optimizing processes, deliverables and any ways of enhancing customer experience across all channels;
• Identify customer touchpoints and ensure the right actions and communications are implemented;
• Regular reporting to senior stakeholders on campaign success, showcasing a deep understanding of customer motivation.

What you will bring:

• 1+ years of CRM, lifecycle management or marketing experience, preferably with a technology company;
• Professional experience in operating CRM tools (for example, Adobe Campaign or Salesforce CRM,). Optimove tool will be considered a plus;
• Excellent use of Microsoft Excel (Google Sheets);
• Proven track record of developing and implementing a campaign strategy based on an understanding of the customer needs and customer profile;
• Well-versed in deriving customer insight from data;
• Great organization, planning and prioritization skills, with strong attention to detail;
• Solid experience in implementing, driving and managing complex multi-channel campaigns;
• Exceptional stakeholder management and collaboration skills;
• Fluency in verbal and written communication in English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

You are the first point of contact for customers, supporting them in taking back control of their payment process and giving them insight into the FX market. By taking them into the world of currencies, rates, hedging and how to implement this as efficiently as possible in their business, you help reduce risks and strengthen trust.

In addition to our innovative technology and solutions, our people are vital to our success. Our team has the ambition to help international trading companies regain control of their payments by making the market open and transparent. By responding to the wishes and needs of the customer, you know how to translate our products into the best possible solution and use. By providing the customer with insight into exchange rates, various currencies and the simplicity of multi-currency payments, you give them the confidence to further strengthen and expand their international presence.

What will you do:

• You act as a sparring partner and are able to switch quickly between various tasks and responsibilities.
• You are the point of contact for the customer.
• You are responsible for the entire sales cycle; from lead generation and prospecting to closing the deal and onboarding.
• You will build a strong network and extensive knowledge of the FX market, and you will help clients to achieve strategic objectives.
• You will manage client relationships via telephone and all solicitations related to the entire sales process, also managing relationships through the CRM system and ensuring pertinent information is updated in the system.

What do you bring?

• Affinity with the financial sector and the FX market
• 1 - 2 years of relevant sales experience
• Bachelor / Master’s in Business or Finance
• Fluent in English
• Good communication skills and business acumen
• Strong analytical skills

What do we offer?

You will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. In addition, you get:

• A competitive salary and attractive benefits
• A good bonus based on your own development and results achieved
• 25 vacation days
• All the necessities to be able to perform your work as well as possible

You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally.

Who we are:

n less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies.

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

Gaby #LI-GA1

#LI-Onsite

Let's start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
• Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises;
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
• Carry out user account maintenance for the new members, leavers, and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem-solving skills with critical thinking. 
• Troubleshooting experience in the Microsoft and Apple ecosystems;
• Good knowledge of Windows Operating systems and MS Office / G Suite applications; 
• Knowledgeable skills in conferencing and audiovisual systems;
• Familiarity with MFP network printers;
• Strong teamwork mindset and willingness to collaborate with individuals.
• The ability to prioritize according to tasks as they arise.

• Familiarity with MS Azure/Intune
• Experience with Jira 
• Basic networking skills;
• Basic knowledge in Python scripting.

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the local market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements; 
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
• Monitor market-level performance and comprehend emerging trends;  
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
• Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
• At least 2 years of Key Customer Management experience in a fast-paced environment;
• Fluent Bulgarian speaker and excellent command of English;
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
• Commercial acumen, analytical and organizational skills, attention to detail;
• Excellent MS office skills;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
• A sense of responsibility, reliability, and a proven ability to work well within a team;
• Professional appearance, and a willingness to travel and work outside of regular office hours.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

Let's start with the role

You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Besides being part of the Agile team, you will work closely with talented backend professionals within the Backend Chapter. 🙌

Senior Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Assume full responsibility for our applications on an engaging development journey.
• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large-scale, highly available infrastructure is at the core of that challenge;
• Play a central role in designing, building, and maintaining efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day-to-day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product;

Most of our sites and services are written in C# / ASP.NET, and new services are written in .NET Core. New applications use vue.js or Angular on the front end, while older ones use server-rendered (Razor) views in combination with jQuery. Microsoft Orleans enables our scalable and robust distributed applications. MS SQL Server is used for most of our storage needs, but also Redis and ElasticSearch are used when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you'll bring

• At least 4 years of experience developing production-level software using .NET Core;
• Proficient in C# and MVC;
• Experience with Testing/Metrics Monitoring/Logging on a large scale distributed system;
• Experience with Microservices architecture;
• Experience with asynchronous flows using message brokers;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical knowledge of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

Nice to have:

• Expertise in concurrency, multi-threading, and event-driven architecture.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay & bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🏋️‍♂️ Multisport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-gs1

ABOUT THE TEAM: 

This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

WHAT WE ARE LOOKING FOR: 

We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value.

You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights.

As CRM Manager – Subscriptions, you will:

• Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets.
• Provide strategic guidance to senior CRM team members on best practices and emerging trends.
• Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment.
• Use advanced data analytics to refine segmentation and personalise member communications.
• Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value.
• Apply predictive modelling and behavioural analytics to proactively reduce churn.
• Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals.
• Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue.
• Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy.

What Makes You a Great Fit

• 3+ years of CRM experience, ideally within subscription-based businesses
• Experience with subscription billing systems and customer databases
• Strong background in CRM analytics, segmentation, and predictive modelling
• Deep knowledge of CRM and marketing automation technologies
• Strong project management and strategic thinking skills
• Excellent spoken and written English
• Strong stakeholder management and communication skills
• Experience with tools such as Iterable, Salesforce, GSuite, and Jira
• A proactive problem-solver who thrives in dynamic environments

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

WHAT WE ARE LOOKING FOR: 

We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value.

You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights.

As CRM Manager – Subscriptions, you will:

• Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets.
• Provide strategic guidance to senior CRM team members on best practices and emerging trends.
• Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment.
• Use advanced data analytics to refine segmentation and personalise member communications.
• Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value.
• Apply predictive modelling and behavioural analytics to proactively reduce churn.
• Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals.
• Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue.
• Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy.

What Makes You a Great Fit

• 3+ years of CRM experience, ideally within subscription-based businesses
• Experience with subscription billing systems and customer databases
• Strong background in CRM analytics, segmentation, and predictive modelling
• Deep knowledge of CRM and marketing automation technologies
• Strong project management and strategic thinking skills
• Excellent spoken and written English
• Strong stakeholder management and communication skills
• Experience with tools such as Iterable, Salesforce, GSuite, and Jira
• A proactive problem-solver who thrives in dynamic environments

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Mental wellbeing platform 
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE: 

As a Senior Performance Marketing Manager at Tide, you will play a key role in driving the growth of our UK market. Working closely with the Performance Marketing Lead, you will support the acquisition roadmap for our core Business Current Account while also spearheading marketing initiatives for our high-growth verticals, including Wealth Services and Insurance.

This is a versatile, cross-functional role that offers a holistic view of the business. You will collaborate with channel specialists, analytics teams, and commercial stakeholders to ensure we hit our core KPIs. We are looking for a data-driven professional who can not only support existing plans but also identify and execute their own growth initiatives to bring scale and efficiency to our marketing efforts

SOME OF THE THINGS YOU'LL BE DOING:

• Growth Execution: Partner with the Performance Marketing Lead and channel owners (Paid Search, Social, Affiliates, CRM, etc.) to deliver the UK acquisition roadmap.
• Product Expansion: Lead performance marketing activities for Wealth Services, Insurance, Admin Services and others, ensuring these products are integrated into our broader growth strategy.
• Data & Analysis: Own performance analysis and reporting. You will use data to draw actionable conclusions, optimize campaigns, and define next steps for the team.
• Forecasting: Support the planning process by building data-driven forecasts that help the business understand performance trends and scaling opportunities.
• Operational Excellence: Manage day-to-day operational tasks, including website and offer updates, to ensure all marketing communications remain compliant with regulatory requirements and market changes.
• Stakeholder Management: Act as a key point of contact for stakeholders across Product, Engineering, and Commercial teams. You will be expected to clearly communicate objectives and secure buy-in for new projects through data-backed evidence.
• One Team Collaboration: Support the wider Member Accession Marketing (MAM) department by translating strategic ideas into clear, executable briefs for channel managers.

WHAT WE ARE LOOKING FOR:

• Professional Background & Channel Expertise - 5+ years of hands-on experience in performance marketing. You should have deep expertise in at least one (ideally two) of the following areas: Paid Search, Paid Social, Affiliates, CRM, SEO, Programmatic, Offline channels e.g. Direct Mail, Print, TV
• Technical Proficiency - proven experience using tools to manage, execute, and monitor the results of performance channels, such as: Google Ads and SA360, Appsflyer, Impact Radius, Contentful, Salesforce Marketing Cloud, Figma 
• Data-Driven Mindset - you are naturally Data Driven and highly analytical. You have strong experience using BI tools (such as Looker) to extract insights, build performance forecasts, and define clear next steps based on rigorous analysis.
• Stakeholder Management & One Team Approach - a clear and concise communicator who can align different teams toward a common goal. You are comfortable working as One Team with stakeholders across Product, Engineering, and Commercial departments to secure buy-in for new initiatives through data-backed logic.
• Autonomy & Execution - you are expected to execute quickly with limited guidance. You have a track record of project managing small working groups independently and maintaining excellence level standards for every task, from high-level strategy to operational updates.
• Member First Focus - you always put the Member First. You have the ability to understand the small business landscape and translate member needs into effective, compliant marketing messaging that drives value for both the user and Tide.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave

• 3 paid days off for volunteering or L&D activities

• Extended maternity and paternity leave covered by the company

• Personal L&D budget 

• Additional health & dental insurance

• Mental well-being platform

• Fully covered Multisports card

• Food vouchers

• Snacks, light food, and drinks in the office

• WFH equipment allowance

• Flexible working from home

• Sabbatical Leave

• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ABOUT THE TEAM

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

ABOUT THE ROLE

This role will focus on supporting the Asset Finance Specialists in collecting documentation and liaising with borrowers, lenders and suppliers in order to progress payouts to completion, playing an important role in the process of helping customers make their ambitions become a reality.

WHAT YOU'LL BE DOING

• Managing the final stages of the asset finance transaction, ensuring documents are accurate and provided in a timely manner
• Updating and liaise with clients and Asset Finance Specialists to complete on transactions
• Progressing payouts efficiently and with attention to detail
• Building your knowledge of lenders and their processes
• Chasing documents from clients and suppliers
• Managing inbound communications from our customers and suppliers
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)

WHAT WE ARE LOOKING FOR 

• An obsession for delivering the highest level of customer service, along with superior communications skills
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• Ability and desire to work in a fast-paced environment and effectively engage with clients and our Asset Finance Specialists to progress completions quickly and accurately
• Work well independently as well as collaboratively with the wider business
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Role Overview

We are looking for a passionate analyst who can turn data into actionable insights. Working within the broader Live Ops and Monetisation teams, the successful candidate will work across multiple areas of the business covering gamification, content, promotions and retention, helping to understand player behaviour and drive significant value throughout the business.

Key Responsibilities:

• Proactively analyzing player behavior to identify trends, patterns, and opportunities for business growth and to enhance player experience
• Providing clear recommendations to the business based on structured insight and an understanding of how those recommendations impacts players
• Collaborating with cross-functional teams to deeply understand business problems to drive the best impact
• Conducting ad-hoc analysis to support business initiatives, product launches, and marketing campaigns
• Helping to monitor business critical KPIs to track the success of initiatives and identify areas for improvement
• Create new ways measure value, constantly enhancing the way we use data to drive our strategy
• Work with the wider BI and data teams to ensure we have all relevant data and dashboards available to constantly improve the level of Insight provided
• Staying informed about industry trends, best practices, and emerging technologies in data analysis and applying them to improve our analytics capabilities
• Strong communication skills with the ability to explain complex analysis to a wide range of stakeholders

Requirements:

• Previous iGaming/online casino experience 
• Strong SQL skills for data manipulation and analysis 
• Proficient with Excel with Tableau experience also preferable
• Strong business acumen with a solid grasp of online casino economics
• Experience working with large datasets and performing exhaustive data analysis
• Excellent communication skills with the ability to present findings and recommendations to both technical and non-technical stakeholders
• Proactive problem-solving skills, with the capability to anticipate and mitigate potential issues
• Ability to thrive in fast-paced settings

What we offer:

• Competitive salary
• Performance-based bonus
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space

About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key Responsibilities

• Review, verify, and process vendor invoices in a timely manner
• Match purchase orders, invoices, and receipts (3-way matching)
• Ensure proper coding of expenses and compliance with company policies
• Prepare and execute payment runs (bank transfers, checks, etc.)
• Reconcile vendor statements and resolve discrepancies
• Maintain accurate and up-to-date vendor records
• Respond to vendor inquiries and maintain positive relationships
• Assist with month-end closing activities, including accruals
• Support audits by providing required documentation
• Monitor accounts to ensure payments are up to date

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience)
• 1–3+ years of experience in accounts payable or general accounting
• Familiarity with accounting principles and practices
• Experience with ERP/accounting systems (e.g., SAP, Oracle, QuickBooks)
• Proficiency in Microsoft Excel
• Strong attention to detail and accuracy
• Good communication and problem-solving skills
• Ability to manage multiple tasks and meet deadlines

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space

ABOUT THE TEAM

Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery.

ABOUT THE ROLE

As a Collections Specialist you will:

• Provide essential support to our members
• Manage arrears in line with the Collections Policies
• Develop successful repayment plans with our members
• Update corresponding logs and reports, be diligent and document actions and decisions

WHAT WE ARE LOOKING FOR

We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively. 

The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.

The ideal candidate will have:

• Excellent spoken and written French and English language skills
• The ability to easily empathise with people
• Previous retail or other customer related experience
• The ability to manage your time well
• Strong negotiation and reasoning skills
• Strong desire to succeed

WHAT YOU'll GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

#LI-RS1

ABOUT THE TEAM

Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery.

ABOUT THE ROLE

As a Collections Specialist you will:

• Provide essential support to our members
• Manage arrears in line with the Collections Policies
• Develop successful repayment plans with our members
• Update corresponding logs and reports, be diligent and document actions and decisions

WHAT WE ARE LOOKING FOR

We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively. 

The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.

The ideal candidate will have:

• Excellent spoken and written German and English language skills
• The ability to easily empathise with people
• Previous retail or other customer related experience
• The ability to manage your time well
• Strong negotiation and reasoning skills
• Strong desire to succeed

WHAT YOU'll GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

#LI-RS

ABOUT THE ROLE: 

As our CRM Manager for Wealth, you’ll take an established programme (with lots of new features coming through) and drive it to even greater heights through optimisation, personalisation and automation.

You’ll own the campaign delivery, planning process to enable delivery of a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture our members’ investment portfolio.

You’ll have an established track record for testing and growing  KPIs.  We are a highly capable team who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.

Some of the things you’ll be doing: 

• Mapping the campaign strategy across multiple Tide Payment products.
• Monitoring, reporting and presenting on Tide Wealth kpis and campaign performance to THE Dept and immediate stakeholders. 
• Building, executing and optimising campaign workflows.  
• Define a full testing and personalisation roadmap for your area that’s aligned with the product team. 
• Support wider team forecasting.
• Manage stakeholder relationships across the product team to ensure a fully aligned roadplan. 

WHAT WE ARE LOOKING FOR: 

• You have a passion for marketing in a scale-up environment, and have 3-5 yrs of relevant experience.
• You’ve got a great hands on skill set for automation, personalisation across multiple platforms.
• You’ve previously worked in a high performing team.
• You’ve have a proven track record utilising best practise targeting, automation and personalisation across multiple marketing channels to deliver significant upweights in behavioural frequency and revenue value from a large customer base.
• You love data, and are happy to monitor, analyse and report on overall product performance against multiple KPIs, campaign inputs, and industry benchmarks to ensure the overall programme meets (and exceeds!) business objectives.
• You have strong communication skills – you can build campaigns and relationships,  coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed and efficiency.
• You love to take the initiative and are comfortable taking measured risks.
• You love a big challenge - especially for your targets.
• You use data and evidence above your opinion.
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide.
• You can pre-empt issues and minimise issues as well as clarifying ambiguity to enable your team to work effectively.
• You can place trust in others to deliver while maintaining being on point to ensure the detail is delivered for our members.
• Experience of Investments are beneficial but not essential.
• Experience using SalesForce Marketing Cloud platform is beneficial but not essential.
• Experience using the Looker reporting suite is beneficial but not essential.

WHAT YOU’LL GET IN RETURN:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental well-being platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, and drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE: 

As our CRM Manager for Wealth, you’ll take an established programme (with lots of new features coming through) and drive it to even greater heights through optimisation, personalisation and automation.

You’ll own the campaign delivery, planning process to enable delivery of a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture our members’ investment portfolio.

You’ll have an established track record for testing and growing  KPIs.  We are a highly capable team who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.

Some of the things you’ll be doing: 

• Mapping the campaign strategy across multiple Tide Payment products.
• Monitoring, reporting and presenting on Tide Wealth kpis and campaign performance to THE Dept and immediate stakeholders. 
• Building, executing and optimising campaign workflows.  
• Define a full testing and personalisation roadmap for your area that’s aligned with the product team. 
• Support wider team forecasting.
• Manage stakeholder relationships across the product team to ensure a fully aligned roadplan. 

WHAT WE ARE LOOKING FOR: 

• You have a passion for marketing in a scale-up environment, and have 3-5 yrs of relevant experience.
• You’ve got a great hands on skill set for automation, personalisation across multiple platforms.
• You’ve previously worked in a high performing team.
• You’ve have a proven track record utilising best practise targeting, automation and personalisation across multiple marketing channels to deliver significant upweights in behavioural frequency and revenue value from a large customer base.
• You love data, and are happy to monitor, analyse and report on overall product performance against multiple KPIs, campaign inputs, and industry benchmarks to ensure the overall programme meets (and exceeds!) business objectives.
• You have strong communication skills – you can build campaigns and relationships,  coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed and efficiency.
• You love to take the initiative and are comfortable taking measured risks.
• You love a big challenge - especially for your targets.
• You use data and evidence above your opinion.
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide.
• You can pre-empt issues and minimise issues as well as clarifying ambiguity to enable your team to work effectively.
• You can place trust in others to deliver while maintaining being on point to ensure the detail is delivered for our members.
• Experience of Investments are beneficial but not essential.
• Experience using SalesForce Marketing Cloud platform is beneficial but not essential.
• Experience using the Looker reporting suite is beneficial but not essential.

WHAT YOU’LL GET IN RETURN:

• 25 days paid annual leave

• 3 paid days off for volunteering or L&D activities

• Extended maternity and paternity leave covered by the company

• Personal L&D budget 

• Mental well-being platform

• WFH equipment allowance

• Flexible working from home

• Sabbatical Leave

• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key Responsibilities

• Conduct thorough enhanced due diligence (EDD) on high-risk and suspicious customer profiles, including detailed review of customer documentation and activity.
• Assess and document money laundering (ML) risk levels in customer profiles, escalating cases for further review when necessary.
•  Log and maintain accurate records of customer information, transaction details, and risk assessments in compliance with regulatory standards.
• Coordinate information related to suspicious activities to regulatory bodies and FINTRAC, including CTRs, STRs, and relevant documentation.
• Collaborate with associated teams on risk assessments and customer monitoring processes.
• Maintain a strong understanding of AML regulations and industry best practices to ensure ongoing compliance.
• Assist in audits and regulatory inspections related to customer due diligence and reporting.
• Support internal compliance reviews, process updates, and documentation improvements.
• Perform other compliance-related tasks as assigned.

Requirements:

• Bachelor’s or Master’s degree in a relevant field or current enrollment in such a program is desired. Relevant certifications are a plus.
• Minimum of 2 years’ experience in AML, customer due diligence, or related compliance roles, preferably within iGaming, fintech, or financial services.
• Experience with AML and regulatory reporting requirements, including CTR/STR submissions or other jurisdiction equivalents.
• Strong analytical skills with the ability to assess ML risks and review customer profiles thoroughly.
• Excellent organizational and documentation skills.
• Effective communication skills for collaborating with internal teams and regulators.
• Self-motivated with a keen eye for detail and accuracy.
• Fluency in English (written and spoken).

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.

You will: 

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents
• Troubleshoot Production incidents
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

  What You Need for Success?
  
  

  • At least one year of experience in a similar role, 1.5-2 years is a big advantage.
  • Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays
  • Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time)
  • Working in a hybrid mode - Onsite except night and weekend shifts
  • Ability to handle stressful situations with a level headed approach
  • Excellent verbal and writing skills (English)
  • Excellent communication skills
  • Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
  • GCP background / experience operating in a linux environment
  • Familiarity with Networking concepts.
  
  

  Advantage:

  • Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)
  • Scripting/Programming knowledge
  • Relevant courses and certifications (MCSE, CCNA...

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

About the Role

Shape the future of growth at Payhawk. This is a high-impact global role, working directly with the CMO to build, scale, and optimise demand generation for one of our platform products. 

We need an experienced demand generation operator who’s ready to design global campaign strategies from scratch, driving experimentation, and collaborating cross-functionally to create aligned, insight-driven growth. If you’ve built a successful demand-generation machine in a single market and are ready to take your playbook global, this is your next step.

Outcomes you will drive

• Pipeline and MRR generation for the Product you are responsible for (New Business and Expansion)
• MRR and Number of Won Named Accounts
• Pipeline from Named Accounts
• Driving a consistent flow of “Engaged” Named Accounts each month
• Increasing Engaged-to-SAL conversion rates through highly relevant campaign motions
• Generating pipeline from ABM at an industry-leading ROI per euro spent

Responsibilities 

• Demand-generation strategy: Define the strategy for generating demand for the Product across new business and expansion motions
• GTM Pod Leadership: Alongside a Product Marketing Manager, you will be responsible for steering a cross-functional marketing team (a “GTM Pod”). You will make decisions regarding the demand-generation initiatives
• GTM Pod Reporting: Contribute to Monthly Reports and leadership discussions. In particular, justifying spending decisions and marketing ROI
• Ultimate budget owner: Decide how to allocate the budget across demand-generation and demand-capture channels and initiatives, to maximise cost-efficiency and marketing ROI
• ABM strategy & architecture: Define our campaign structure, hypotheses, personas, and targeting aligned to the new Named Accounts structure in the Revenue Org
• Account funnel design: Build and maintain the framework and rules for progression through ABM funnel stages
• Growth-focused execution: Launch campaigns fast, test relentlessly, and refine based on real-world feedback
• Content creation: Develop key campaign assets (ads, emails, landing pages), and partner with the Content Team for localization
• Multi-touch and multi-channel orchestration: Activate campaigns across multiple channels including digital ads, outbound email, and gifting
• AI-powered personalization: Use AI and martech tools to tailor messaging and campaigns to account segments
• Performance analytics: Track and analyse campaign effectiveness, and identify opportunities for optimisation
• Playbook development: Codify what works into repeatable models for global scale
• BDR alignment: Collaborate closely with our BDR team to ensure ABM signals inform outreach and drive conversion
• AE alignment: Collaborate closely with our AE team to ensure MQLs are worked promptly and expertly, and we win the pipeline we create

Requirements

• 5+ years Demand-Gen experience, ideally in B2B SaaS or fintech
• Proven experience developing marketing strategies that support an Outbound motion
• Proven track record of generating demand with Enterprise accounts
• Experience creating global “one-to-many” Account-Based Marketing campaigns
• Experience in building programmatic marketing campaigns
• Experience working within a “growth” mindset, i.e. running high volumes of structured experiments to improve marketing effectiveness
• Hands-on – You’re not just setting strategy—you’re writing copy, building landing pages, and testing new tools
• Exceptional leadership, communication, and collaboration skills
• Fluent in English
• Willingness to work from our office 4 days per week

Company Benefits

• 30 days of paid time off + 12 work-from-anywhere days
• Exchange policy to another Payhawk office (Amsterdam, Sofia, Berlin, London, Barcelona)
• Health and fitness membership
• Two company on-sites per year
• Opportunity to use the Payhawk product, with a monthly commuting allowance of 150EUR

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in France.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the Role

Shape the future of growth at Payhawk. This is a high-impact global role, working directly with the CMO to build, scale, and optimise demand generation for one of our platform products. 

We need an experienced demand generation operator who’s ready to design global campaign strategies from scratch, driving experimentation, and collaborating cross-functionally to create aligned, insight-driven growth. If you’ve built a successful demand-generation machine in a single market and are ready to take your playbook global, this is your next step.

Outcomes you will drive

• Pipeline and MRR generation for the Product you are responsible for (New Business and Expansion)
• MRR and Number of Won Named Accounts
• Pipeline from Named Accounts
• Driving a consistent flow of “Engaged” Named Accounts each month
• Increasing Engaged-to-SAL conversion rates through highly relevant campaign motions
• Generating pipeline from ABM at an industry-leading ROI per euro spent

Responsibilities 

• Demand-generation strategy: Define the strategy for generating demand for the Product across new business and expansion motions
• GTM Pod Leadership: Alongside a Product Marketing Manager, you will be responsible for steering a cross-functional marketing team (a “GTM Pod”). You will make decisions regarding the demand-generation initiatives
• GTM Pod Reporting: Contribute to Monthly Reports and leadership discussions. In particular, justifying spending decisions and marketing ROI
• Ultimate budget owner: Decide how to allocate the budget across demand-generation and demand-capture channels and initiatives, to maximise cost-efficiency and marketing ROI
• ABM strategy & architecture: Define our campaign structure, hypotheses, personas, and targeting aligned to the new Named Accounts structure in the Revenue Org
• Account funnel design: Build and maintain the framework and rules for progression through ABM funnel stages
• Growth-focused execution: Launch campaigns fast, test relentlessly, and refine based on real-world feedback
• Content creation: Develop key campaign assets (ads, emails, landing pages), and partner with the Content Team for localization
• Multi-touch and multi-channel orchestration: Activate campaigns across multiple channels including digital ads, outbound email, and gifting
• AI-powered personalization: Use AI and martech tools to tailor messaging and campaigns to account segments
• Performance analytics: Track and analyse campaign effectiveness, and identify opportunities for optimisation
• Playbook development: Codify what works into repeatable models for global scale
• BDR alignment: Collaborate closely with our BDR team to ensure ABM signals inform outreach and drive conversion
• AE alignment: Collaborate closely with our AE team to ensure MQLs are worked promptly and expertly, and we win the pipeline we create

Requirements

• 5+ years Demand-Gen experience, ideally in B2B SaaS or fintech
• Proven experience developing marketing strategies that support an Outbound motion
• Proven track record of generating demand with Enterprise accounts
• Experience creating global “one-to-many” Account-Based Marketing campaigns
• Experience in building programmatic marketing campaigns
• Experience working within a “growth” mindset, i.e. running high volumes of structured experiments to improve marketing effectiveness
• Hands-on – You’re not just setting strategy—you’re writing copy, building landing pages, and testing new tools
• Exceptional leadership, communication, and collaboration skills
• Fluent in English
• Willingness to work from our office 4 days per week

Company Benefits

• 30 days of paid time off + 12 work-from-anywhere days
• Exchange policy to another Payhawk office (Amsterdam, Paris, Berlin, London, Barcelona)
• Health and fitness membership
• Two company on-sites per year
• Opportunity to use the Payhawk product, with a monthly commuting allowance of 150EUR

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the Role

Shape the future of growth at Payhawk. This is a high-impact global role, working directly with the CMO to build, scale, and optimise demand generation for one of our platform products. 

We need an experienced demand generation operator who’s ready to design global campaign strategies from scratch, driving experimentation, and collaborating cross-functionally to create aligned, insight-driven growth. If you’ve built a successful demand-generation machine in a single market and are ready to take your playbook global, this is your next step.

Outcomes you will drive

• Pipeline and MRR generation for the Product you are responsible for (New Business and Expansion)
• MRR and Number of Won Named Accounts
• Pipeline from Named Accounts
• Driving a consistent flow of “Engaged” Named Accounts each month
• Increasing Engaged-to-SAL conversion rates through highly relevant campaign motions
• Generating pipeline from ABM at an industry-leading ROI per euro spent

Responsibilities 

• Demand-generation strategy: Define the strategy for generating demand for the Product across new business and expansion motions
• GTM Pod Leadership: Alongside a Product Marketing Manager, you will be responsible for steering a cross-functional marketing team (a “GTM Pod”). You will make decisions regarding the demand-generation initiatives
• GTM Pod Reporting: Contribute to Monthly Reports and leadership discussions. In particular, justifying spending decisions and marketing ROI
• Ultimate budget owner: Decide how to allocate the budget across demand-generation and demand-capture channels and initiatives, to maximise cost-efficiency and marketing ROI
• ABM strategy & architecture: Define our campaign structure, hypotheses, personas, and targeting aligned to the new Named Accounts structure in the Revenue Org
• Account funnel design: Build and maintain the framework and rules for progression through ABM funnel stages
• Growth-focused execution: Launch campaigns fast, test relentlessly, and refine based on real-world feedback
• Content creation: Develop key campaign assets (ads, emails, landing pages), and partner with the Content Team for localization
• Multi-touch and multi-channel orchestration: Activate campaigns across multiple channels including digital ads, outbound email, and gifting
• AI-powered personalization: Use AI and martech tools to tailor messaging and campaigns to account segments
• Performance analytics: Track and analyse campaign effectiveness, and identify opportunities for optimisation
• Playbook development: Codify what works into repeatable models for global scale
• BDR alignment: Collaborate closely with our BDR team to ensure ABM signals inform outreach and drive conversion
• AE alignment: Collaborate closely with our AE team to ensure MQLs are worked promptly and expertly, and we win the pipeline we create

Requirements

• 5+ years Demand-Gen experience, ideally in B2B SaaS or fintech
• Proven experience developing marketing strategies that support an Outbound motion
• Proven track record of generating demand with Enterprise accounts
• Experience creating global “one-to-many” Account-Based Marketing campaigns
• Experience in building programmatic marketing campaigns
• Experience working within a “growth” mindset, i.e. running high volumes of structured experiments to improve marketing effectiveness
• Hands-on – You’re not just setting strategy—you’re writing copy, building landing pages, and testing new tools
• Exceptional leadership, communication, and collaboration skills
• Fluent in English
• Willingness to work from our office 4 days per week

Company Benefits

• 30 days of paid time off + 12 work-from-anywhere days
• Exchange policy to another Payhawk office (Amsterdam, Paris, Barcelona, Berlin, Sofia)
• Health and fitness membership
• Two company on-sites per year
• Opportunity to use the Payhawk product, with a monthly commuting allowance of 150EUR

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the Role

Shape the future of growth at Payhawk. This is a high-impact global role, working directly with the CMO to build, scale, and optimise demand generation for one of our platform products. 

We need an experienced demand generation operator who’s ready to design global campaign strategies from scratch, driving experimentation, and collaborating cross-functionally to create aligned, insight-driven growth. If you’ve built a successful demand-generation machine in a single market and are ready to take your playbook global, this is your next step.

Outcomes you will drive

• Pipeline and MRR generation for the Product you are responsible for (New Business and Expansion)
• MRR and Number of Won Named Accounts
• Pipeline from Named Accounts
• Driving a consistent flow of “Engaged” Named Accounts each month
• Increasing Engaged-to-SAL conversion rates through highly relevant campaign motions
• Generating pipeline from ABM at an industry-leading ROI per euro spent

Responsibilities 

• Demand-generation strategy: Define the strategy for generating demand for the Product across new business and expansion motions
• GTM Pod Leadership: Alongside a Product Marketing Manager, you will be responsible for steering a cross-functional marketing team (a “GTM Pod”). You will make decisions regarding the demand-generation initiatives
• GTM Pod Reporting: Contribute to Monthly Reports and leadership discussions. In particular, justifying spending decisions and marketing ROI
• Ultimate budget owner: Decide how to allocate the budget across demand-generation and demand-capture channels and initiatives, to maximise cost-efficiency and marketing ROI
• ABM strategy & architecture: Define our campaign structure, hypotheses, personas, and targeting aligned to the new Named Accounts structure in the Revenue Org
• Account funnel design: Build and maintain the framework and rules for progression through ABM funnel stages
• Growth-focused execution: Launch campaigns fast, test relentlessly, and refine based on real-world feedback
• Content creation: Develop key campaign assets (ads, emails, landing pages), and partner with the Content Team for localization
• Multi-touch and multi-channel orchestration: Activate campaigns across multiple channels including digital ads, outbound email, and gifting
• AI-powered personalization: Use AI and martech tools to tailor messaging and campaigns to account segments
• Performance analytics: Track and analyse campaign effectiveness, and identify opportunities for optimisation
• Playbook development: Codify what works into repeatable models for global scale
• BDR alignment: Collaborate closely with our BDR team to ensure ABM signals inform outreach and drive conversion
• AE alignment: Collaborate closely with our AE team to ensure MQLs are worked promptly and expertly, and we win the pipeline we create

Requirements

• 5+ years Demand-Gen experience, ideally in B2B SaaS or fintech
• Proven experience developing marketing strategies that support an Outbound motion
• Proven track record of generating demand with Enterprise accounts
• Experience creating global “one-to-many” Account-Based Marketing campaigns
• Experience in building programmatic marketing campaigns
• Experience working within a “growth” mindset, i.e. running high volumes of structured experiments to improve marketing effectiveness
• Hands-on – You’re not just setting strategy—you’re writing copy, building landing pages, and testing new tools
• Exceptional leadership, communication, and collaboration skills
• Fluent in English
• Willingness to work from our office 4 days per week

Company Benefits

• 30 days of paid time off + 12 work-from-anywhere days
• Exchange policy to another Payhawk office (Amsterdam, Paris, Berlin, London, Sofia)
• Health and fitness membership
• Two company on-sites per year
• Opportunity to use the Payhawk product, with a monthly commuting allowance of 150EUR

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Spain.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.

This position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.

You will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.

100% office work: 59 “G.M. Dimitrov” Blvd. NV Tower, 8th floor,1700, Sofia, Bulgaria

Duties and Responsibilities:

Customer & Administrative Support

• Provide first-line phone support for customers, covering:
• Invoice-related questions and payment follow-ups
• Administrative requests and account information
• Basic product and sales inquiries
• Initial pedagogical questions related to product usage
• Act as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)
• Support customers with general account-related requests and ensure timely responses

Invoice & Finance Coordination

• Work closely with the Finance team to address invoicing and billing questions from German-speaking customers
• Act as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups
• Assist in tracking invoice status and ensuring timely resolution of billing issues.

Sales Support

• Qualify inbound leads and identify potential sales opportunities
• Support the sales team by coordinating meetings, demos, and follow-ups with prospects
• Maintain accurate records of customer interactions in the CRM system
• Assist in gathering customer feedback on products and services

Outreach & Opportunity Identification

• Support outreach activities where appropriate to help generate new opportunities through referrals or direct contact
• Identify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.

Qualifications and Experience:

• Fluent in German and English (written and spoken)
• Strong communication and customer interaction skills
• Highly organised with strong administrative capabilities
• Comfortable handling multiple requests and working in a fast-paced environment
• Proactive mindset and willingness to take initiative
• Ability to work independently in an evolving environment

Nice to Have:

• Experience in Customer Success, Inside Sales, or Sales Support
• Experience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee
• Interest in or exposure to education technology or K-12 learning environments
• Basic understanding of SaaS business models

•  

  About the role 

   

  Providing our customers with the best support in using our products is fundamental to our success. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.

   

  Responsibilities

  
  • Respond to customer queries in a timely and accurate way via email or chat (Intercom)
  • Troubleshoot technical issues
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and effective workarounds with team members.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Collaborate with our Product team in keeping our help center articles maintained.
  • Keep constant communication with our external stakeholders and collaborators via email and phone.
  • Own our physical cards' delivery tracking system.
  • Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
  • Take the extra mile to engage customers.
  
  Requirements

   

  • At least 2 years of customer support experience, preferably within payments or finance
  • Fluent Bulgarian and English
  • Experience working with case/ticket management systems (Salesforce, Jira etc)
  • Excellent communication and problem-solving skills
  • Ability and willingness to work independently and within a team
  • Proactive attitude and attention to detail
  • Multi-tasking abilities

  
  
  Company Benefits

  
  • 30 days holiday paid leave
  • Competitive compensation package
  • Exchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)
  • Flexible working hours and opportunity to work from home
  • Regular team-wide events
  • Opportunity to use the Payhawk product
  
  Applications: please note we only accept CVs in English

  Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Bulgaria (Hybrid, Sofia office, or Bulgaria Remote)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Romania (Remote), or Bucharest (Hybrid)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

We're looking for a technically curious, motivated Salesforce professional to join our Revenue Systems team at Payhawk. This is a junior-level role designed for someone with at least one year of hands-on Salesforce experience who is ready to grow into a well-rounded Administrator.
You'll work closely with our Revenue Systems team, learning how to optimize and evolve our Salesforce platform while collaborating with stakeholders across the company. If you enjoy problem-solving, working with data, and translating business needs into practical solutions, this role is for you.

Responsibilities
•     Support Salesforce platform administration tasks including automations, reporting, data management, and integrations — with guidance from senior team members
•     Collaborate with internal stakeholders to gather requirements and contribute to scalable, best-practice solutions
•     Help build and maintain clear technical documentation
•     Participate in stakeholder communication across all phases of the development process
•     Assist in the configuration, monitoring, and troubleshooting of integrations with third-party systems
•     Support the planning and execution of User Acceptance Testing
•     Help monitor user adoption of new and existing features
•     Assist with data management tasks, including mass data operations
•     Research and evaluate new Salesforce features and contribute to their rollout
•     Work alongside Salesforce and Product developers on CRM-related projects
•     Support the integration of AI tools to enhance automation, improve data accuracy, and streamline business processes
•     Contribute to reducing technical debt and improving overall org health and efficiency


Requirements
•     1+ year of hands-on Salesforce administration experience (Sales Cloud and/or Service Cloud)
•     Foundational knowledge of Salesforce's declarative tools — flows, validation rules, and object/field configuration
•     Basic understanding of Salesforce's security model (profiles, roles, permission sets)
•     Ability to build and interpret reports and dashboards in Salesforce
•     Strong communication and relationship-building skills — comfortable talking to stakeholders across teams and translating needs into actionable requests
•     Analytical mindset with an ability to interpret data and spot patterns or inconsistencies
•     Familiarity with structured workflows such as Agile, project coordination, or SDLC-adjacent processes
•     Attention to detail and a methodical, ownership-driven approach to problem-solving


Nice to Have
•     Salesforce Administrator certification (ADM 201) or active progress toward it
•     Experience with Salesforce SOQL, Apex, or HTML
•     Familiarity with reporting tools, dashboards, or BI platforms
•     Experience in operations, sales support, customer success, finance, or product roles
•     Prior experience with database management or object-oriented programming
•     Interest in or experience within fintech, SaaS, or revenue operations

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.