Responsibilities

We are looking for an exceptional Senior Enterprise Account Executive to build our presence in the UK&I enterprise market.

In this role, you will also be responsible to:

• Reporting directly to our AVP for Northern Europe, you’ll build and execute a territory plan targeting large enterprise accounts in the UK&I market.

• You’ll be almost wholly focused on new business initially as we expand our enterprise footprint in the region

• Along with our SDRs, partner sales and marketing teams you will multi-thread with C-level executives across business units in your target accounts. 

• You will own all new business revenue, both new logo and expansion within existing accounts.

Requirements

Qualifications / Experience / Technical Skills

• 10+ years of experience in a full cycle, closing role

• Successful in selling software or technology solutions, ideally in the integration, middleware, automation or enterprise software space

• Experienced in leading complex and commercially significant sales to IT and business leaders within enterprise accounts.

• Experience handling and owning relationships within enterprise companies

• Proven track record of consistently meeting or exceeding quota

• Preferred location: London

Why this role?

• The deals are complex and strategic, so you'll be constantly challenged and learning, working alongside some of the sharpest people in the industry. And because we're still growing fast in the UK market, there's genuine opportunity to shape the territory, build something meaningful, and accelerate your career in ways that just aren't possible at more mature organisations. Plus, you'll be doing all of this in a culture that actually values collaboration over politics, and gives you the trust and autonomy to do your best work. 

(REQ ID: 2370)

Responsibilities

As a Solution Architect at Workato, you won't just advise clients, you'll transform how their businesses think, operate, and scale. You'll be the expert hand guiding enterprises as they step into the agentic AI era, designing intelligent automation that doesn't just save time, but changes what's possible.

You will also be responsible to:

Technical Discovery & Solutioning

• Collaborate with sales teams to understand customer needs and define solution requirements.

• Conduct discovery sessions to analyze customers' existing EDI infrastructure, data flows, and integration challenges.

• Translate business requirements into scalable, secure, and standards-compliant EDI solutions.

Solution Presentation & Demos

• Deliver compelling product demonstrations tailored to customer use cases.

• Explain complex EDI workflows, mappings, and transaction lifecycle processes in a customer-friendly manner.

• Assist in building proof-of-concepts (POCs) and pilot environments.

RFP/RFI Response & Architecture Design

• Lead the technical response to RFPs and RFIs, including solution architecture, integration approach, security, scalability, and compliance details.

• Design EDI workflows and system architecture diagrams showing integration with ERPs, TMS, WMS, and partner systems.

Stakeholder Engagement

• Act as the primary technical liaison between the customer, internal product/engineering teams, and implementation teams during the presales cycle.

• Support account executives in building trusted advisor relationships with clients.

Thought Leadership & Enablement

• Stay up to date with global EDI standards (EDIFACT, X12, TRADACOMS, etc.) and integration technologies (APIs, AS2, SFTP, VANs, etc.).

Requirements

Qualifications / Experience / Technical Skills

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• 5 - 7+ years of experience in EDI solution design, implementation, or support.

• 5+ years in a presales, sales engineering, or customer-facing consulting role.

• Strong knowledge of EDI formats and standards (X12, EDIFACT, etc.).

• Hands-on experience with EDI mapping tools (e.g., IBM Sterling, Seeburger, Cleo Integration Cloud, GXS, Boomi, etc.).

• Familiarity with iPaas technologies (e.g Workato, Boomi, Mulesoft etc)

• Familiarity with standard B2B protocols such as AS2, VDA, OFTP2, SFTP, FTPS, API, and VANs.

• Experience with ERP systems integration (e.g. SAP, Oracle, NetSuite, Microsoft Dynamics).

• Excellent communication and presentation skills, with the ability to explain technical topics to business audiences.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Customer-oriented mindset, easily adaptable to different company sizes and line of business

• Excellent enablement skills, experienced in establishing trust and building partnerships with customers or partners

• Strong critical thinking, and analytical skills with an entrepreneurial and proactive mind-set.

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesise ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role, you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

In this role, you will also be responsible to:

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows.

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

Nice to have

• Hands-on experience with any of the following: Java, Python, or Ruby.

• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.

• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure.

• Experience with in Workato.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2750)

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

Responsibilities

We are seeking a visionary Regional Field Chief Technology Officer to serve as Workato's technical authority and strategic advisor to our most critical prospects, customers, and the broader market within their assigned region. The Regional Field CTO operates at the nexus of technical credibility, executive influence, and market thought leadership, acting as the external-facing voice of Workato's innovation and technical vision.

This is not a sales role. It is a strategic, hybrid operator-advisor-influencer position. Regional Field CTOs act as extensions of the executive team in the field, elevating conversations with senior leaders and positioning Workato as the essential platform for enterprise integration, AI orchestration, and intelligent automation.

This role is accountable for building technical trust across the customer lifecycle - from initial engagement through strategic expansion - while simultaneously shaping how the market understands enterprise integration, AI orchestration, and intelligent automation. The Regional Field CTO influences deal outcomes, product direction, and industry perception, ensuring Workato is recognized as the definitive leader in Enterprise Orchestration.

First 90 Days

Learn & Align (Days 0-30)

• Deep immersion into Workato's AI vision, product roadmap, and GTM strategy

• Shadow at least 10 executive customer conversations

• Develop initial point of view for engagement with CIO/CTO/CDO personas

Engage & Formulate (Days 30-60)

• Lead first strategic engagements with enterprise accounts

• Co-develop executive playbooks with Sales and Product teams

• Establish feedback loops with Product and Engineering teams

Influence & Scale (Days 60-90)

• Cultivate trusted relationships with C-level executives in 5+ strategic accounts

• Co-create first AI-driven integration use cases with customers

• Establish thought leadership presence through content and speaking opportunities

Technical Trust & Executive Relationships

• Engage directly with C-level executives (CIOs, CTOs, Chief Data Officers, Chief AI Officers) at enterprise accounts to shape integration strategies that solve complex business challenges

• Serve as trusted technical advisor throughout the customer lifecycle - from initial engagement through expansion - providing strategic guidance rooted in real-world operator experience

• Build lasting peer-to-peer relationships that position you as the go-to expert on enterprise integration, AI orchestration, and automation at scale

• Act as technical closer in competitive deals, articulating why Workato's architecture differentiates us from competitors like MuleSoft and Boomi

• Influence enterprise architecture decisions and multi-year technology strategies at the executive level

AI, Agentic Automation & Enterprise MCP Strategy

• Shape and guide customers' AI and agentic automation journeys, leveraging Workato's AI capabilities and ecosystem

• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation frameworks

• Partner with customer executives to define enterprise MCP (Model Context Protocol) strategies including context management, secure AI orchestration, and governance

• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

• Position Workato as the integration and orchestration backbone for enterprise AI transformation

Domain Expertise & Thought Leadership

• Establish yourself as the recognized authority across iPaaS, API Management (APIM), data orchestration, EDI, and AI/Agentic automation

• Lead "Art of the Possible" workshops that fundamentally shift how customers think about enterprise integration and intelligent automation

• Represent Workato at industry conferences, customer advisory boards, analyst briefings, and partner events

• Create high-impact thought leadership content: blogs, white papers, webinars, reference architectures, and technical videos

• Shape industry narratives and best practices that establish Workato as the category leader

Deal Acceleration & Commercial Impact

• Accelerate deal velocity through technical validation, competitive differentiation, and executive trust-building

• Identify and shape strategic expansion opportunities by uncovering automation, integration, and AI-driven transformation initiatives

• Partner with Account Executives and Sales Leadership on account strategy, competitive positioning, and C-level engagement tactics

• Articulate compelling ROI narratives and business case frameworks that accelerate buying decisions

• Demonstrate measurable impact on win rates, deal size, and sales cycle length in strategic opportunities

Strategic Advisory & Technical Leadership

• Lead high-impact customer engagements requiring executive-level judgment, architectural vision, and industry expertise

• Guide prospects and customers through Enterprise Orchestration vision and roadmap development

• Develop prioritization frameworks for integration, automation, and AI use cases

• Lead technology evaluation and vendor selection processes with enterprise customers

• Design governance, scalability, and enterprise operating models for automation initiatives

Product Influence & Market Intelligence

• Act as the voice of the customer to Product and Engineering teams, channeling field insights into actionable roadmap input

• Identify capability gaps, competitive threats, and market opportunities based on executive-level customer conversations

• Develop and refine competitive positioning, objection handling, and differentiation strategies

• Define reusable patterns, reference architectures, and technical frameworks that accelerate customer success

• Influence industry analysts and thought leaders to strengthen Workato's market position

Internal Enablement & Team Development

• Educate and enable Sales Engineers, Account Executives, and Customer Success teams on complex technical capabilities and emerging trends

• Develop strategic frameworks, competitive positioning, and executive engagement playbooks for enterprise accounts

• Mentor technical team members, helping them develop deeper domain expertise and executive engagement skills

• Create scalable technical enablement content and programs that amplify your expertise across the field organization

• Drive customer reference creation and participation in case studies, speaking opportunities, and advisory boards

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

• 20+ years of technology transformation experience, including integration, middleware, or API management platforms

• 15+ years in an Enterprise Architect, CTO, VP Engineering, or similar senior architecture/leadership role

• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation

• Strong understanding of enterprise security, governance, and operating models

• Proven track record of driving platform expansion and value realization in enterprise accounts

• Excellent executive communication skills, including board-level presentations and strategic documentation

• Ability to operate independently in complex, ambiguous environments and take ownership of outcomes

• Travel to client sites up to 50%, with flexibility based on regional needs

Soft Skills / Personal Characteristics

• Master's degree in Computer Science, Software Engineering, Business, or related field

• Deep knowledge of key enterprise applications: Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle

• Experience with cloud platforms: AWS, Azure, and GCP

• Hands-on experience with AI/ML platforms and agentic automation frameworks

• Experience in a high-growth startup or scale-up environment

• Established personal brand and thought leadership presence in the integration/automation space

Measures of Success

Long-term success for this leader will be measured by their ability to:

• Embed Workato at the heart of technology strategy conversations across the region's most influential enterprises

• Cultivate sustained engagement with senior technology and engineering leaders ensuring Workato becomes synonymous with Enterprise Orchestration and AI orchestration

• Create a robust pipeline of seven-figure opportunities tied to transformation initiatives

• Reframe Workato in the minds of decision-makers and analysts as the essential platform for AI-enabled enterprise integration

• Leave behind scalable playbooks and repeatable narratives that enable go-to-market teams to engage enterprise audiences with authority and credibility.

Job Req ID: 2646

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

Responsibilities

We are seeking an experienced Commercial Sales Manager to scale our UKI region and sales team to the next level. A talented group is in place, and UKI is a key focus market as we expand globally. This is a fantastic opportunity to take a successful business and platform and make a significant impact. You will also be responsible to:

• Leading a regional team of Commercial Account Executives who manage customer relationships from prospecting, qualification, closing, to post-sales growth.

• Owning the Go-to-market vision, strategy, and execution in the UKI region.

• Supporting business opportunities on the customer side, while actively engaging with key partners in the UKI market to create alignment and drive Workato’s focus.

• Overseeing the daily activities and performance of individual Account Executives.

• Building and strengthening your team through effective recruiting, hiring, and development strategies.

• Iterating upon the sales cycle for Account Executives, including coaching the sales team and sharing best practices across the organisation.

• Fostering a culture of continuous improvement and role-based learning.

Requirements

Qualifications / Experience / Technical Skills

• Proven track record of scaling a software business in the UKI market, including sales and people management, ideally within the integration, middleware, automation, or enterprise software space.

• Minimum of 3 years experience managing a high performing team and 5+ years experience as an individual contributor

• Demonstrated success in consistently meeting or exceeding country/region quotas.

• Passion for mentoring Account Executives and supporting their career growth.

Soft Skills / Personal Characteristics

• An enthusiastic team player who thrives in a high-growth environment.

(REQ ID: 2430)