Let's start with the role

As a CRM Executive, you will be responsible for coordinating, along with the CRM Manager, the execution of the CRM strategy for the Betano brand in Bulgaria, covering both Sportsbook and Casino products across multiple channels. Your goal will be to increase customer engagement across all channels and drive growth in active players, retention, reactivation, and cross-sell objectives for Sportsbook and Casino customers.

• Collaborate with the CRM Manager and HQ team to develop a comprehensive, data-driven CRM strategy tailored to the assigned market, considering local compliance, market conditions and competition;
• Plan and develop local, personalized and targeted campaigns using relevant customer channels, such as onsite messaging, email, SMS, and push notifications;
• Assist with the implementation of website banners, website articles, and stories;
• Monitor the performance of all the lifecycle journeys, suggest best practices to optimize campaigns, and ensure they remain up-to-date;
• Initiate and manage the development process of visuals creatives, ensuring timely delivery and adherence to high-quality standards;
• Work together with the other stakeholders (CRM HQ, Content, Legal, CS, Marketing) to align marketing plans, deliverables, and terms and conditions.;
• Ensure campaign execution and delivery are completed as planned while keeping stakeholders informed about volumes, performance, and outcomes;
• Follow the competition's trends and new initiatives to make sure that the company is one step ahead;
• Proactively suggest, discuss and present new ways of optimizing processes, deliverables and any ways of enhancing customer experience across all channels;
• Identify customer touchpoints and ensure the right actions and communications are implemented;
• Regular reporting to senior stakeholders on campaign success, showcasing a deep understanding of customer motivation.

What you will bring:

• 1+ years of CRM, lifecycle management or marketing experience, preferably with a technology company;
• Professional experience in operating CRM tools (for example, Adobe Campaign or Salesforce CRM,). Optimove tool will be considered a plus;
• Excellent use of Microsoft Excel (Google Sheets);
• Proven track record of developing and implementing a campaign strategy based on an understanding of the customer needs and customer profile;
• Well-versed in deriving customer insight from data;
• Great organization, planning and prioritization skills, with strong attention to detail;
• Solid experience in implementing, driving and managing complex multi-channel campaigns;
• Exceptional stakeholder management and collaboration skills;
• Fluency in verbal and written communication in English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

Let’s start with the role

• Design, build and maintain efficient, reusable and reliable code;
• Develop interfaces between components of heterogeneous subsystems running in a high-volume transaction-oriented production environment;
• Ensure the best possible performance, quality, and responsiveness of applications;
• Identify bottlenecks and bugs, and devise solutions to complex problems.

Tech stack

Most of our sites and services are written in C# / ASP.NET. Newer services are written in .NET Core. New applications use vue.js in the front-end while older ones use server-rendered (Razor) views in combination with jQuery & Knockout.js. MS SQL server is used for most of our storage needs, but also uses Redis and ElasticSearch when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you’ll bring

• At least 1 year of development experience using C# / ASP.NET / MVC (full framework or .NET Core);
• Basic understanding of basic web technologies, such as HTTP, etc.;
• Experience with data access (databases / APIs);
• Exposure to unit testing is a plus.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🤸 Multi-sport card
• 🌴 Additional vacation days
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support

#LI-Hybrid

#LI-gs1

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the local market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements; 
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
• Monitor market-level performance and comprehend emerging trends;  
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
• Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
• At least 2 years of Key Customer Management experience in a fast-paced environment;
• Fluent Bulgarian speaker and excellent command of English;
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
• Commercial acumen, analytical and organizational skills, attention to detail;
• Excellent MS office skills;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
• A sense of responsibility, reliability, and a proven ability to work well within a team;
• Professional appearance, and a willingness to travel and work outside of regular office hours.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

Let's start with the role

Principals hold a central role in the Technology department. They are expected to help teams devise elegant and performant solutions in response to real business problems, guide them in designing and implementing these solutions in code, as well as teach coding, testing, debugging, and performance analysis techniques, while also carrying out code reviews.

As a Frontend Principal Software Engineer you will develop modern applications for our product by using state-of-the-art technologies. Your focus will be the execution of the technical roadmap, so code modularity, reusability & testability as well as performance tuning and monitoring will be a part of your day-to-day. Equally important, you will also provide technical guidance to the development teams, enforcing best practices and patterns for our features. More specifically, you will participate in technical analysis, and in collaboration with UI/UX designers, you will have the opportunity to offer the best experience to our customers.

Tech Stack

On our frontends, use Vue.js 3,Typescript, VueX, Pinia, Tailwind,Webpack, Vite, Storybook, Jest, Vitest, Openshift, Private npm packages for building our internal shared libraries, Micro frontends architecture

• Write code as we expect our technical leadership to be in the trenches alongside engineers, understand root causes, and lead by example.
• You understand key frontend performance metrics and have some experience in debugging frameworks such as Lighthouse and ChromeUX.
• Exert technical influence over multiple teams, actively mentor individuals on advanced technical issues, and help technology managers guide the technical growth of their team members.
• Support Product and Delivery in building highly scalable solutions aligned with non-functional requirements in terms of performance, security & regulatory.
• Provide clear hands-on solutions with POCs or actual implementations depending on the particular case and scenario.
• Participate in technical discussions as part of the team. You should be ready to challenge our architecture, propose changes, and ultimately implement them.
• Become the first point of contact between the Architecture Engineering Team and Development Teams. Safeguard our engineering processes and the way we deliver software to browsers and mobile devices.

What you will bring

• Knowledge of how modern frontend libraries connect data and state to the underlying rendering engine be it a browser DOM or a native mobile API.
• Good knowledge of frontend integration schemes either on the client side or server side (iframes, micro-frontends, edge includes)
• Experience with server-side rendering in any of the major front-end frameworks is nice to have.
• Solid experience with bundling tools such as Webpack and Vite.
• Solid experience with a global store / action-based state management pattern (Redux, VueX, Pinia)
• Excellent understanding of how SPA frontends can communicate with a BFF and best practices in terms of API design.
• Excellent knowledge of all newest browser APIs such as service-workers, MutationObserver, ResizeObserver
• Experience with mobile development either native or through a hybrid model (react-native, ionic, etc) will be considered a plus.

Let's start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
• Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises;
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
• Carry out user account maintenance for the new members, leavers, and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem-solving skills with critical thinking. 
• Troubleshooting experience in the Microsoft and Apple ecosystems;
• Good knowledge of Windows Operating systems and MS Office / G Suite applications; 
• Knowledgeable skills in conferencing and audiovisual systems;
• Familiarity with MFP network printers;
• Strong teamwork mindset and willingness to collaborate with individuals.
• The ability to prioritize according to tasks as they arise.

• Familiarity with MS Azure/Intune
• Experience with Jira 
• Basic networking skills;
• Basic knowledge in Python scripting.

Let's start with the role

You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Besides being part of the Agile team, you will work closely with talented backend professionals within the Backend Chapter. 🙌

Senior Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Assume full responsibility for our applications on an engaging development journey.
• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large-scale, highly available infrastructure is at the core of that challenge;
• Play a central role in designing, building, and maintaining efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day-to-day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product;

Most of our sites and services are written in C# / ASP.NET, and new services are written in .NET Core. New applications use vue.js or Angular on the front end, while older ones use server-rendered (Razor) views in combination with jQuery. Microsoft Orleans enables our scalable and robust distributed applications. MS SQL Server is used for most of our storage needs, but also Redis and ElasticSearch are used when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you'll bring

• At least 4 years of experience developing production-level software using .NET Core;
• Proficient in C# and MVC;
• Experience with Testing/Metrics Monitoring/Logging on a large scale distributed system;
• Experience with Microservices architecture;
• Experience with asynchronous flows using message brokers;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical knowledge of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

Nice to have:

• Expertise in concurrency, multi-threading, and event-driven architecture.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay & bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🏋️‍♂️ Multisport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-gs1

Let's start with the role:

As a Principal Backend Engineer, you will play a critical role in designing and implementing cutting-edge, scalable, and high-performance backend systems. We're on the lookout for a tech expert who not only thrives on technical leadership but can also mentor engineers of all stripes. In this role, you'll be the mastermind behind our robust and efficient software solutions, collaborating seamlessly with cross-functional teams.

• Architect & Innovate: Collaborate with our agile team to architect scalable, secure, and high-performance backend systems that power our cutting-edge solutions.
• Craft High-Performance Code: Develop clean and efficient code that drives the heart of our technology stack.
• Mentorship: Inspire and mentor fellow tech leaders, fostering skill growth and best practices.
• Optimize Performance: Lead the charge in identifying and enhancing system performance for seamless user experiences.
• Seamless Integration: Work closely with cross-functional teams and stakeholders to ensure smooth system integration.
• Stay Ahead: Stay ahead of the tech curve, applying emerging technologies to enhance our capabilities and disrupt the industry. 
• Establish Company Best Practices: Collaborate closely with PE I to set company best practices and lay the foundations for developing new software.
• Strategic Technical Roadmap: Define and focus on the company-wide technical roadmap unencumbered by the more time-sensitive business needs of the product roadmap.

What you’ll bring: 

• Deep knowledge of the Microsoft .NET platform and its ecosystem or willingness to learn
• Proven track record of professional experience with multiple programming languages and paradigms as well as designing, implementing, and scaling performant, distributed systems and microservice architectures
• Experience with message brokers such as Kafka or RabbitMQ and messaging patterns
• Experience with DevOps practices and containerization technologies
• Ability to work autonomously on highly complex tasks, keeping in mind various aspects such as performance, security, observability, and code quality
• Passion for monitoring and troubleshooting production systems and being able to make data-driven decisions
• Excellent communication and collaboration skills targeting a diverse audience from stakeholders to cross-functional technical teams, in order to provide technical guidance and insight
• Excellent background in Computer Science, Software Engineering, or related field - preferably with a relevant Bachelor’s level degree or above
• Exceptional fluency in English
  
  

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 🤸 Multi-sport card;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.

#LI-Hybrid

#LI-gs1