Purpose 

Our Support Team is the glue that holds together the Wolt marketplace and ensures that poor experiences are turned into good ones, so that we can deliver industry leading customer experiences. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As Support Team Lead you will manage a team of local Support Associates, develop the structures and processes required for the team to perform well, develop a culture where people thrive under pressure and inspire the highest-quality standard of service for our customers and partners. 

You will lead a team of 20-25 people, working closely with fellow team leads and cross-functional partners, and report directly to the Support Manager.

Core responsibilities

• People management: You will lead and develop a team of 20-25 people and ensure they are competent, motivated, engaged and satisfied in their roles. You will also make sure the team has fun and enjoys coming to work. You will be a contact point between the global and local organisation and will continuously identify and implement best practices to ensure the team is always performing to the highest standards. You will also support succession planning and proactively help individuals develop and grow into more senior roles. 
• Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs. 
• Leading by example and setting the standard: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company. 
• Leading operations: You’re an operative leader that creates structure and sets the direction for the team. You develop clear guidelines and rules so that the team can handle a high volume of interactions daily and under pressure. You ensure that the team has the training they need to work both independently and collaboratively and can make good decisions live. 
• Strategizing and collaborating: You will develop strategies to improve customer service experience and satisfaction while creating engaged customers. Knowing the inner mechanics of our customer service systems, you will collaborate closely with our other teams to meet the needs of our customers and partners. You will also work closely with the other team leads locally and globally to ensure we work seamlessly at scale.  
• Relating and communicating: You will identify the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Analysing and optimising: You will look for patterns in incoming requests, translating it to actions and improvements, and communicating it to external partners and internal stakeholders. 
• Getting stuff done: We operate in a live environment, and you will have to make decisions quickly and on the fly, and operate well under pressure. You will need to be able to dive into the details to solve problems in the moment, while also being able to pull back and focus on the bigger picture.  

Measurement of success 

KPIs evolve over time as we grow and develop as an organisation and as you grow in your role. 

• Team member KPIs - your primary role is to lead and develop your team, and you will shine through their performance
• Engagement scores 
• Team member feedback
• Adherence to all internal policies for you and your team
• Ensuring adherence to scheduled shifts and monitoring all related shrinkage
• Contribute to meeting QoS budgets (staff costs and net refunds) 
• Contribute to meeting all Support KPIs (e.g. CSAT, TTC, HT etc) 
• Project completion - much of the success of this role comes from continuously improving Support and our team’s performance, and we will often have have tasks and projects that will have their individual measures of success.

Key skills and qualities

• You have already led a customer-facing team and you're excited to join our award-winning Support team.
• You enjoy leading and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service.
• You are able to think on your feet, and multi-tasking is your second nature.
• You have a large capacity for work and enjoy working under pressure. 
• You’re tech-savvy and enjoy learning and teaching others how to use our  Support tools.
• You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You are an excellent communicator and fluidly and fluently communicate internally and externally and adjust your tone to your audience, in spoken and written Greek and English.
• You are customer obsessed and enjoy providing customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.
• You are team oriented and enjoy working collaboratively with a diverse team. 
• Ability to work in a flexible manner, including occasionally evenings or weekends.

Vinnur þú vel með öðrum og ert með framúrskarandi samskiptahæfni? Finnst þér gaman að vinna í kraftmiklu umhverfi? Ef svarið er já - lestu nánar! 🤩

Við erum að leita að þjónustufulltrúa í hlutastarf (10 klst. á viku) til að ganga til liðs við þjónustuteymið okkar í Reykjavík! Við erum að leita að fólki á kvöld og helgar vaktir með möguleika á viðbótar dagvöktum virka daga.

Hvert er hlutverk þjónustufulltrúa?

• Aðstoða viðskiptavini, sendla og veitingastaði í gegnum netspjall og síma
• Tryggja að heimsendingarþjónustan gangi vel fyrir sig
• Þróa þjónustustarfsemina okkar ásamt þjónustuteyminu og annara teyma innan Wolt

Auðmjúku væntingar okkar

• Að þú sért með framúrskarandi samskiptahæfni með persónulegum blæ og leggur mikið upp úr þjónustulund og liðsheild
• Aðlögunarhæfni, geta lært hratt og unnið með marga bolta á lofti í einu, og að þú sért klár til að vinna í hröðu starfsumhverfi
• Að þú getir unnið breytilegar vaktir virka daga frá kl 17:00 og frá kl 11:30 um helgar. Þjónustuverið okkar er opið sjö daga vikunnar
• Að þú talir reiprennandi íslensku og hafir góða færni í ensku
• Þú þarft að geta unnið á skrifstofunni okkar sem er staðsett í Ármúla, Reykjavík
• Við bjóðum ekki upp á möguleika á fjarvinnu

 Fríðindin við að koma til liðs við okkur

• Wolt inneign (cashback) af hverri Wolt pöntun
• Stefna um velferð starfsmanna
• Wolt starfsþróunarnámskeið
• Starfsmannafélag með reglulegum uppákomum og skemmtunum

Ef þér finnst spennandi að vinna í ört vaxandi umhverfi, taka ábyrgð og vera partur af gríðarlega metnaðarfullu teymi, smelltu þá hér að neðan til að sækja um og komdu boltanum af stað! 

❗️Vinaleg ábending að notkun ChatGPT eða annarra gervigreindarverkfæra til þess að svara spurningum í umsóknarferlinu er ekki leyfilegt. Við viljum sjá þinn eigin persónuleika skína í gegn í svörum þínum 💙❗️

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 

We are looking for full-time (40h/week) Support Associates to join our Support team in Baku!

What you'll be doing:

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• This is a shift-based role, which means you’re going to work on morning, day, evening and even night shifts as our Customer Support operates 24/7 (some examples of the full-time shifts: morning - 06:00-15:00; 08:00-17:00, day - 12:00-21:00, evening - 18:00-03:00, night: - 21:00-06:00).
• You are fluent in Azerbaijan & Russian, and able to work in English.
• You are able to work directly from the office.

What you’ll get by joining us

• Medical insurance
• 30 days of vacation - per year.
• Indexed vacation/annual leave payment
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Yearly team budgets
• Fruits and drinks at the office

The position is full-time with 40h/week. We have a few steps in the hiring process for this position. First, we will take a look at your motivation and skills based on your resume and the responses you leave to our questions below when submitting the application. Please take a moment to properly answer the questions - if you're successful in this step you'll then be invited to the interview with our hiring team. 

We will be arranging a mandatory introduction training during the first two weeks of your starting. The training will set place at our office from 9.00 to 18.00 each work day.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team and look for a full-time position, then click below to apply and get the conversation going!

With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day.

As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country.

What you’ll be doing

• Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment
• Create a customer-obsessed culture by leading by example
• Own your team’s performance, including KPIs, productivity, and service quality
• Set clear performance goals and provide regular, constructive feedback
• Manage daily operational needs such as shift planning and scheduling
• Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations
• Collaborate closely with other teams to continuously improve the overall support experience
• Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed
• Actively contribute as a member of the group leadership team, supporting decision-making and team success
• Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset

Our humble expectations

• Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time
• Proven experience leading and managing a customer service or support team
• Experience setting performance goals and delivering regular performance feedback
• Ability to work full-time from the office, Monday–Friday, 09:00–18:00
• Good working proficiency in Kazakh, Russian, and English
• At least 1 year of experience at Wolt or experience as a Shift Lead

Next steps

If you’re excited about working in a fast-growing environment, taking ownership, and being part of an ambitious and supportive team, we’d love to hear from you.

Applications are reviewed on an ongoing basis, so don’t wait — apply today and remember to attach your CV.

Szeretnél egy fiatalos nemzetközi csapatban dolgozni, ahol gyorsan fejlődhetsz? Ha igen, van egy jó hírünk!

Support Associate munkatársakat keresünk Budapesten teljes- vagy részmunkaidőben (diákként)!

A supportnál nincs két egyforma nap!  Ahhoz, hogy fel tudd velünk venni a tempót, extra motivációval kell rendelkezned, nem árt, ha könnyen teremtesz kapcsolatot az emberekkel, és sokszor a kreativitásodra támaszkodsz bizonyos helyzetek megoldásánál – ha magadra ismertél, nem fog gondot jelenteni a vásárlóinkkal, éttermi és futár partnereinkkel való ügyintézés.

Mik a fókuszpontjaink?

• Ügyfélközpontúság: a Woltnál az ügyfélszolgálaton nem csak a problémák megoldásával foglalkozunk, de igyekszünk emellett szuper élményt nyújtani minden egyes vásárlónak, aki hozzánk fordul. Nagyon fontos a proaktivitás: ha probléma merül fel, akkor előre tájékoztatjuk a vásárlót.
• Csapatszellem: a munka során fontos a csapaton belüli kommunikáció a különböző részlegek, illetve a különböző Wolt országok ügyfélszolgálatai között, hogy segítsük egymás munkáját és tájékoztassuk egymást a nagyobb problémákról.
• Kommunikáció: a kommunikáció első sorban chaten zajlik, közvetlen, barátságos hangnemben. Mindenkit tegezünk és kedvenc emojikkal, GIF-ekkel színesítjük a beszélgetést.
• Az a bizonyos plusz: fontos számunkra, hogy a beszélgetések során vigyél egy kis játékosságot, humort, egy kis személyes pluszt a kommunikációba, ezért a kreativitás alapkövetelmény!

Mi a feladat?

• A fő feladat a vásárlókkal való kommunikáció: felmerülő kérdések megválaszolása és problémák gyors megoldása. Továbbá a partner éttermekkel való egyeztetés és a futárok munkájának segítése a belsős chat felületünkön keresztül.

Mit várunk el tőled?

• Empatikus vagy és minden helyzetben megtalálod a megfelelő hangnemet, mely által jobbá tudod tenni minden egyes vásárlónk napját.
• Gyorsan tanulsz és odafigyelsz az apró részletekre, ugyanakkor egészében is képes vagy átlátni a folyamatokat. 
• A multitasking az erősséged így gond nélkül, higgadtan tudod kezelni és megoldani a párhuzamosan folyó ügyeket, kéréseket, illetve megfelelően tudod priorizálni őket.
• Gyorsan felveszed a ritmust és beleveted magad a munkába egy pörgős, fiatalos startup környezetben.
• Folyékonyan kommunikálsz angolul és magyarul írásban és szóban is.

Munkaidő és munkavégzés helyszíne

Az ügyfélszolgálat nyitva tartásának ideje: hétfőtől vasárnapig, 0/24 elérhetőek vagyunk. A munkavégzés vegyes shiftekben történik: napközben, este, hétvégén. Diákok esetében minimum heti 30 munkaóra vállalása szükséges.

A munkavégzés a belvárosi irodánkban, a Bem térnél történik.

A 40 órás teljes munkaidős fizetésünk havi bruttó 460 000 forint, illetve ehhez jön még a műszakpótlék. A diákok alap óradíja 2150 Ft.

Következő lépések

Ha megtetszettünk neked és beadtad a jelentkezésed, hamarosan keresni fogunk téged! 

Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for both full-time and part-time Support Associates to join our Support team in Astana!

What you'll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends - our support is open seven days a week
• You are able to work directly from the office
• You are fluent in Kazakh and Russian and you are able to work in English

What you’ll get by joining us

• Private medical insurance coverage
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Strengthen paid sick leave
• Paid taxi from from 10PM to 6AM
• Yearly team budgets
• Fruits and drinks at the office

Next steps

All our Support Associates work directly from our office, and we do not provide a possibility to work from home.  

Our onboarding is scheduled for 13-22 o’clock for the first week, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 

We are looking for full-time 40h/week Customer Service Representatives to join our Support team in Tirana, Albania!

What you’ll be doing

• Communicating with customers via live chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends, as well as public holidays - our support is open seven days a week
• You are fluent in Albanian language and you have professional working proficiency in English
• You are located in Tirana. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

Please note that this is an on-site position for candidates based in Thessaloniki. :) 

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling our 24/7 customer, venue partner and courier partner support together with the team.
• Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
• Developing our customer, venue partner and courier partner support together with the team.

Our humble expectations

• It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
• You are a fast learner and attentive to both small details and the bigger picture.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
• You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Fluency in Greek and ability to work in English is required.

Next steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! 

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for both full-time and part-time Support Associates to join our Support team in Almaty!

What you'll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
• You can work in shifts - 5 days a week with 2 flexible days off: day shifts from 11 AM to midnight or till 7 pm. Our support is available seven days a week.
• You are able to work directly from the office
• You are fluent in Kazakh and Russian and you are able to work in English

What you’ll get by joining us

• Private medical insurance coverage
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Strengthen paid sick leave
• Paid taxi from from 10PM to 6AM
• Yearly team budgets
• Fruits and drinks at the office

All our Support Associates work directly from our office, and we do not provide a possibility to work from home.  

Our onboarding is scheduled for 13-22 o’clock for the first 2 weeks, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Du liebst es, dich mit anderen über Essen auszutauschen? Du verstehst es, auf authentische Art mit Menschen umzugehen und verbreitest gern gute Laune? Fühlst du dich wohl in einem jungen und internationalen Team – dann bist du bei Wolt genau richtig. Wir freuen uns, von dir zu hören! 🚀

Der Job

Wir suchen Support Associates in Teilzeit/Werkstudenten für unser Team in Berlin-Friedrichshain.

Du bist Teil der Live-Operation, schreibst mit allen Wolt Usern - Kunden, Kurieren oder Restaurants - und sorgst so für den besten Support, den sich hungrige Menschen wünschen können. 

Du willst bei uns mitmischen? Dann solltest du folgendes mitbringen:

• Customer Obsession: Wir wollen unseren Kunden mehr bieten, als einfach nur Probleme zu lösen. Jede Unterhaltung hat die Möglichkeit eine unvergessliche Erfahrung zu werden.
• Team Player: Du arbeitest in einem Team mit internationalem Touch. Unsere Live Operation ist der Kleber, der alles zusammenhält. Damit stehst du in engem Austausch mit unseren weiteren Teams.
• Persönlich und kommunikativ: Du triffst bei jedem Gesprächspartner den richtigen Ton und kannst auf kreative Weise sympathisch reagieren.
• Attitude: Du übernimmst Verantwortung, gehst deine Arbeit vorausschauend an und hast immer das große Ganze im Blick.

• Du sprichst und schreibst sowohl Deutsch als auch Englisch fließend auf C1-Niveau
• Es handelt sich um eine Stelle mit Schichtdienst. Du kannst morgens, abends und auch an Wochenenden arbeiten – Wolt steht seinen Kunden sieben Tage die Woche zur Verfügung 
• Du hast bereits Erfahrungen in kundenorientierten Jobs gesammelt
• Du hast eine schnelle Auffassungsgabe, ein Auge fürs Detail und verlierst dabei nie das große Ganze aus dem Blick
• Du bist tech-savvy, kannst schnell tippen, und interessierst dich für digitale Produkte

Was wir dir bieten: 

• Ein cooles Büro im Herzen von Berlin
• Hybrides Arbeitsmodell 
• Eigenverantwortliches Arbeiten in einem dynamischen, internationalen Team
• Ein schnell wachsendes Tech-Unternehmen mit vielen Karrieremöglichkeiten 
• Attraktives Gehaltspaket
• Rabatt auf Wolt-Bestellungen
• Modernes Arbeitsequipment 
• Diverse Softdrinks, Kaffee und Obst im Büro
• Umfassende interne Weiterbildungen
• Regelmäßige All-Hands-Meetings und Team-Events
• 30 Tage bezahlter Urlaub
• Flexible Arbeitszeitregelungen 

Next steps

Wir stellen ein, sobald wir die passenden Kandidaten gefunden haben, warte also besser nicht zu lange und bewirb dich am besten noch heute! Fülle einfach das Formular und die Fragen am Ende dieser Seite aus. Wir werden uns dann in wenigen Tagen bei dir melden.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further! 🤩

We are looking for full-time Support Associates to join our Support team in Bulgaria!

What you'll be doing

• Supporting our customers, courier partners, and venues via live chat and phone for Bulgarian market
• Ensure that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, and weekends - our support is open seven days a week
• You can work directly from the office
• You are fluent in Bulgarian and English

Next steps

All our Support Associates work directly from our office, and we do not provide the possibility to work from home. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 

We are looking for part-time (10h/week) Support Associates to join our support team in Oslo. 🤩

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat, email and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week
• You can work from our office at Kongens gate 4, 0153 Oslo - we don't provide possibilities to work remotely
• You are fluent in Norwegian language and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit
• Visma Advantage Benefits Program 
• Employee assistance program 
• Wolt-wide training programs 
• Fruits and drinks at the office

We will be reviewing applications on an on-going basis, so send through your application in English along with your CV as soon as possible! 💙

❗️Please note that using ChatGPT or another AI tool in your application questions is not permitted. We want to see your own personal touch and tone of voice in your responses❗️

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for part-time (min 20h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset.
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
• You can work in shifts in the mornings, evenings, weekends, and holidays - our support is open seven days a week from 8 AM to 10 PM at our office in A. Goštauto g. 12A, LT-01108, Vilnius
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

The base salary during the probation period is EUR 779. After the probation period, the salary will increase to EUR 925. Probation period - 3 months. 

Office location: A. Goštauto g. 12A, LT-01108, Vilnius

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

Probation period - 3 months. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.
 

Please note that this is an on-site position for candidates based in Athens. :) 

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling our 24/7 customer, venue partner and courier partner support together with the team.
• Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
• Developing our customer, venue partner and courier partner support together with the team.

Our humble expectations

• It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
• You are a fast learner and attentive to both small details and the bigger picture.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
• You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Fluency in Greek and ability to work in English is required.

Next steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! 

We will be reviewing applications on an on-going basis, so send through your application ASAP :)