Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.

Reporting to the Director of Commercial Project Management, the Senior Project Manager, Custom Antibodies will coordinate multiple simultaneous projects for our high-throughput Antibody/IgG offerings. You will manage project execution from the initial inquiry through final delivery. This includes managing communication between several internal departments—Sales, Customer Service, Tech Support, Operations, Product Management, Finance etc—to create quotes/Statements of Work (SOWs) and ensure customers receive proactive updates on their project’s progress.

What You’ll Be Doing

• Manage End-to-End Coordination: Oversee custom Antibody projects from intake to final delivery, ensuring smooth transitions between quoting, production, and Antibody/data delivery.
• Design & Quoting: Gather antibody design requirements to ensure quotes and SOWs accurately reflect customer needs, accurate costing, and the production team's capabilities.
• Track & Report: Prepare quotes and maintain real-time status updates in the project tracker for all issued quotations and active orders.
• Customer Communication: Serve as the primary contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the correct internal expert for prompt follow-up.
• System Accuracy: Maintain precise records of quotes, orders in progress, and shipments to ensure reliable reporting.
• Process Improvement: Identify workflow inefficiencies and suggest practical ways to scale operations as the department grows.

What You’ll Bring to the Team

• Education: Bachelor’s degree in Biology, Chemistry, or a related field. An advanced degree or hands-on laboratory experience is a plus.
• Experience: 4–5 years in the life sciences. A technical background in antibody engineering and/or antibody characterization is preferred. Familiarity with Salesforce and Jira is a plus.
• Project Management: 1–2 years of experience leading scientific projects in a commercial setting, with a proven ability to manage timelines across different departments.
• Collaborative Influence: Ability to work effectively with customers and internal teams (Sales, Operations, Customer & Tech Support, Finance, etc) to move projects forward without direct authority over those teams.
• Operational Skills: Strong organizational and communication skills, with the ability to meet deadlines and maintain high standards while under pressure.
• Problem-Solving & Scalability: A track record of identifying bottlenecks in a workflow and implementing practical, organized solutions that help a team handle more volume.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

Role Overview

We are seeking an analytical and technically skilled professional to lead the implementation, management, and ongoing enhancement of our cash flow engine. This role will be responsible for modeling balance sheet cash flows, supporting interest rate risk (IRR) analytics, and ensuring the integrity of key metrics such as Net Interest Income (NII) and Economic Value of Equity (EVE).

The ideal candidate brings a strong understanding of asset-liability management (ALM), behavioral modeling, and financial modeling frameworks, along with the ability to translate complex assumptions into actionable insights.

Key Responsibilities

• Support the vendor selection and system implementation of the firm’s cash flow engine / ALM system
• Develop, maintain, and enhance cash flow models for assets and liabilities that will be used for risk monitoring and balance sheet forecasting
• Produce and analyze interest rate risk metrics, including NII and EVE under various scenarios
• Design, document, and support behavioral assumptions (e.g., prepayments, deposit decay, betas, non-maturity deposit modeling)
• Partner with Finance and Risk teams to ensure alignment of modeling assumptions and outputs
• Perform scenario analysis and sensitivity testing to support balance sheet strategy and risk management
• Ensure data integrity, model accuracy, and compliance with internal policies and regulatory expectations
• Support model validation, audit, and regulatory review processes
• Identify opportunities to improve automation, efficiency, and model sophistication

Qualifications

• Bachelor’s degree in Finance, Economics, Mathematics, Engineering, or a related field (advanced degree preferred)
• 5+ years of experience in bank ALM, bank Treasury, IRR modeling, or quantitative finance
• Strong understanding of:
• Bank balance sheets, products, and cash flow drivers
• Net Interest Income (NII) modeling
• Economic Value of Equity (EVE)
• Interest rate risk frameworks
• Cash flow hedging
• Experience developing and supporting behavioral models and assumptions (e.g., deposits, loans, prepayments)
• Hands-on experience with ALM or cash flow engine platforms (e.g., QRM, Empyrean, BancWare, or similar)
• Strong quantitative and analytical skills; proficiency in Excel and/or programming tools (Python, SQL, R a plus)
• Ability to communicate complex modeling concepts to non-technical stakeholders

Preferred Skills

• Experience in banking* or financial services
• Familiarity with regulatory expectations for IRRBB and model risk management
• Experience with model validation or governance frameworks
• Strong problem-solving mindset with attention to detail

What Success Looks Like

• A fully implemented and reliable cash flow engine supporting accurate NII and EVE projections with up to monthly production runs
• Well-documented and defensible behavioral assumptions
• Supporting a cross functional operating model for balance sheet forecasting
• Clear, actionable insights that inform balance sheet and risk management decisions
• Scalable modeling infrastructure that evolves with the business

Compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $207,800 - $259,800
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $187,000 - $233,800
• Canadian employees (any location): CAD  196,400 - 245,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

ABOUT THIS OPPORTUNITY

Hunt is onX’s most complex vertical, serving a diverse set of customers across public and private land use cases. As the product evolves, we’re focused on improving the end-to-end Hunt experience—driving deeper engagement, retention, and long-term value.

We’re hiring a Senior Product Manager to help shape and drive this next phase. Reporting to the Group Product Director of Hunt, you’ll define meaningful problems, lead discovery, and drive solutions from concept through launch.

This is a hands-on, builder-oriented role. You’ll move between insight and execution—getting close to customers, turning ambiguity into clear priorities, and driving work forward to shipped outcomes. You’ll partner closely with product leadership to shape direction while owning execution within your domain.

You’ll operate in a matrixed product organization, working across Hunt and shared platform teams (e.g., Navigation, Offline Maps) to ensure solutions meet Hunt customer needs while scaling across verticals.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• Shape and execute product strategy through hands-on discovery, customer insight, and problem framing
• Own a product area end-to-end—from problem definition through delivery and iteration
• Drive measurable outcomes (engagement, retention, adoption) and use data to inform prioritization
• Translate ambiguous opportunities into clear plans, aligned teams, and shipped product
• Partner cross-functionally across engineering, design, marketing, and platform teams
• Influence shared platform capabilities to scale across verticals while advocating for Hunt-specific needs
• Use AI and data to accelerate discovery, decision-making, and product development
• Drive experimentation, including defining success metrics, running tests, and learning from results
• Communicate clearly with stakeholders and leadership on priorities, progress, and impact

Note: This is a condensed overview for job posting purposes. A more detailed description of the role and responsibilities will be shared with candidates who move forward in the interview process.

WHAT YOU’LL BRING

• 7+ years of progressive product management experience delivering consumer-facing mobile software, with a demonstrated track record of owning and delivering end-to-end product outcomes that measurably improved engagement, retention, or conversion. 
• Bachelor's degree in a related field or equivalent experience
• Deep fluency in mobile-first product ecosystems, with hands-on experience managing the full lifecycle of iOS and/or Android consumer applications.
• Proven ability to drive outcomes through influence in complex, cross-functional environments, including matrix organizations, aligning engineering, design, marketing, and leadership around a shared product direction without direct authority.
• Experience defining and operationalizing product success metrics, including user segmentation, cohort analysis, funnel optimization, and growth levers, with a track record of using those metrics to inform prioritization and drive execution. 
• Demonstrated experience using AI tools to accelerate product discovery, improve decision quality, and enhance product development workflows, with evidence of applying AI beyond basic or surface-level use.
• Experience taking products or features from inception through maturity, including navigating the ambiguity of early-stage definition and the driving execution to scale what works..
• Proven ability to translate complex, multi-stakeholder problems into clear product decisions, and drive those decisions through execution, with the communication skills to bring executives, technical partners, and cross-functional teams along.
• Strong command of agile development practices, with experience working in continuous delivery environments and iterating rapidly based on data and customer feedback.
• Experience operating in ambiguous problem spaces, creating clarity, and driving momentum without fully defined requirements or direction.
• Genuine curiosity about and connection to the onX Hunt customer, whether through lived experience as an outdoor enthusiast or a demonstrated ability to deeply immerse in and advocate for a specific customer community.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel monthly or quarterly, depending on location, for multi-day visits to a corporate office or other onX locations (e.g., Basecamps).

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Experience working on products that serve multiple distinct customer segments within a single product ecosystem, where shared experiences had to work well for different types of users without feeling generic to any of them
• Experience owning information architecture, navigation design, or onboarding flows in a consumer mobile app, particularly where the challenge was helping users discover and adopt a deep feature set
• Experience driving measurable improvements in feature adoption, activation, or engagement depth, and a clear point of view on what actually moves those metrics versus what just looks good on a roadmap
• Experience partnering with multiple product lines and platform teams to ship scalable and cohesive end-to-end experiences, especially in environments where influence mattered more than direct ownership
• Experience in 0→1 or 1→n product evolution, especially where the problem space was not fully defined upfront
• Experience working in high-growth or rapidly evolving product environments

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership—they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $143,000 to $179,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

Job Summary:
The Sr. Plant Manager is responsible for providing strategic and operational leadership across multiple dairy manufacturing plants. This role ensures safe, efficient, compliant, and cost-effective operations while driving continuous improvement, talent development, and alignment with company objectives. Plan, organize, direct and provide leadership necessary in Safety, Warehouse, Transportation, Quality, Employee Relations, Performance, and Cost across Concord, NH & Portland, ME sites. 

Essential Duties and Responsibilities:

• Provide direct leadership and oversight to multiple dairy manufacturing plants, ensuring consistent execution of production, safety, quality, and cost objectives.
• Contribute to development of the annual budget, performance goals, and operational improvements across multiple facilities.
• Own multi- site operating budgets, capitol planning, and cost-reduction initiatives.
• Ensure full compliance with all dairy, food safety, people safety, and regulatory requirements including but not limited to FDA, FSMA, GMPs, HACCP, OSHA, Environmental and Sustainability requirements, and customer standards across multiple locations.
• Ensure effective communication between facilities, other departments, and employees by ensuring established communication methods regarding company performance, food safety, people safety, and the promotion of an open door policy.
• Dive productivity improvements for optimization, waste reduction and margin enhancement.
• Partner with other departments such as Supply Chain, Engineering, Quality, Finance, and HR to ensure alignment and execution of business priorities.
• Supervises activities of a team of direct reports.
• Responsible for overseeing and monitoring Ethical Sourcing guidelines.
• Establish and maintain a positive work environment including personnel policy development, training safety and housekeeping.
• Stay abreast of new technologies associated with the industry, through trade magazines, training classes and technical manuals.
• Other duties as assigned by the GVP of Operations

Education and Experience:

• BS preferred
• 7+ years-experience in a high volume Dairy Manufacturing environment required. ESL/Fluid Dairy is preferred.
• Operations management responsibility in a 7x24 operation.
• Budgeting and Planning experience required.
• Must have prior experience managing other operational functions such as project, processing and packaging.
• In depth knowledge of PMO and other regulatory guidelines required as well as the ability to interact with federal and state employees.
• Experience with filling, packaging, transportation and customer service targets.

Skills and Competencies:

• Effectively prioritizes and adapts to competing demands easily shifting from one action and solution to another based on the needs of the business.
• Inspires others confidence in them through vision and passion to build commitment and overcomes resistance while building highly engaged functional teams.
• Agile communicator who can clearly present complex ideas to others and can constructively address disagreement and conflict while building consensus.
• Strives to bring out the best in others by generously giving credit and help that sets a stage to develop team members' skills and encourage growth.
• An innovative manager who looks for ways to improve and promote safety, quality and efficiencies.
• Excellent Computer Skills including but not limited to Microsoft office suites and MRP/ERP systems.

#LI-Onsite #LI-LG1

Mercury is building the banking* stack for startups, and protecting our customers from fraud is core to that mission. As our Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, we've evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement. We're looking for a Manager to lead the Enablement pillar.

This is a people management role, but it's not a traditional "ops manager" role. The Account Fraud Enablement team is the infrastructure layer of our fraud program. Your team builds the policies, training, quality systems, and tooling that make it possible for our investigators to make fast, accurate, high-stakes decisions at scale. You'll manage a team of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling. You'll also partner closely with the Fraud Investigations Manager to ensure that what Enablement builds actually lands in production and improves outcomes.

This role is ideal for someone who has built or scaled operational programs in fraud, risk, or trust & safety; someone who understands that sustainable growth in fraud operations depends as much on the quality of your playbooks and training as it does on the skill of individual investigators.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You'll Do:

• Lead and develop the Account Fraud Enablement team: Manage a team of risk investigators focused on policy, quality, training, operational tooling, fraud domain governance, and fraud trend analysis. Provide coaching, career development, and clear growth paths across the enablement track.
• Own the quality control program: Oversee QC governance, calibration processes, and scorecard design. Ensure QC results drive meaningful feedback loops into training, policy, and tooling for both internal investigators and BPO agents.
• Scale BPO operations: Partner with our BPO provider to own training curricula, operational readiness for new program launches, QA frameworks, and ongoing performance management. You'll be the connective tissue between Mercury's fraud standards and BPO execution.
• Build and maintain fraud policies and procedures: Ensure SOPs, playbooks, and Guru documentation stay current with evolving fraud patterns, product changes, and regulatory requirements. Drive a culture where documentation is a first-class operational asset.
• Drive fraud domain trend analysis: Work with your team to manage fraud domains (e.g., ACH, wire, check, card-related account fraud), identify emerging patterns, and translate intelligence into actionable operational changes in partnership with Risk Strategy, whether that's new alerting logic, updated decisioning criteria, or process redesign.
• Own tooling and process improvements: Collaborate with Risk Strategy, Engineering, and Product to identify operational bottlenecks and advocate for tooling changes that increase investigator efficiency and decision quality.
• Support audit and compliance readiness: Ensure the enablement team's work product (policies, procedures, training materials, QC results) meets audit and regulatory standards. Serve as a key contributor to fraud-related audit responses.
• Partner across the fraud org: Work hand-in-hand with the Fraud Investigations Manager and the Senior Manager of Fraud to ensure alignment between what Enablement builds and what Investigations needs. Collaborate with Risk Strategy on alert management, rule validation, and AI-assisted fraud detection workflows. Interface with CS Readiness, Onboarding, and other cross-functional teams.

The Ideal Candidate:

• Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment, ideally managing project-oriented or program-focused teams rather than purely queue-based teams.
• Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams. You know the difference between documentation that looks good and documentation that actually changes behavior.
• Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance.
• Understands fraud investigations at a practitioner level. You don't need to be the best investigator on the team, but you need to understand how fraud decisioning works: account-level risk signals, transaction monitoring, escalation triage… well enough to evaluate whether your team's enablement work is hitting the mark.
• Brings strong opinions on quality: what good QC looks like, how to build calibration into a program, and how to use quality data to drive continuous improvement rather than just compliance checkboxes.
• Brings strong project and program management rigor. You'll be managing multiple concurrent workstreams like BPO readiness, QC program development, policy overhauls, and tooling requests — and you need the discipline to scope work, set milestones, track dependencies, and hold your team and cross-functional partners accountable to timelines.
• Is comfortable operating in ambiguity. This is a role where you'll need to build structure in a fast-moving environment, balance competing priorities across internal teams and BPO partners, and make judgment calls about where to invest your team's time.
• Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces. Mercury values crisp, well-structured communication, and this role is responsible for the written artifacts that govern how fraud decisions get made.
• Has a track record of developing talent: coaching investigators or specialists into more senior roles, creating transparent career frameworks, and giving feedback that actually lands.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
• Canadian employees (any location): $145,800 - $182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis. 

About the Job

Our core technology is the Node, a device that produces energy in the ocean’s harshest conditions for years at a time without human maintenance or intervention. The Marine Operations group manages our Nodes from the time they finish fabrication, through their deployments, until they are retired from service. This includes designing support equipment, coordinating activities with port authorities and transport companies, and executing the test plans in calm water and open ocean environments. 

As the Senior Technical Program Manager (TPM) for Marine Operations, you’ll be embedded with this technical team, translating test objectives into execution plans, coordinating the network of supporting vendors, and collaborating with the other Node TPMs to ensure support equipment is ready as each Node finishes fabrication.

Additionally, you’ll be collaborating with the other TPMs in the company to collectively determine how we manage schedules, risks, and configuration changes, and implement company-wide best practices for technical program management at Panthalassa. Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. 

Responsibilities:

• Manage project milestone schedules for the Marine Operations team, ensuring clear communication of status, risks, and dependencies to internal stakeholders.
• Lead scheduling and coordination for Node Program deployment operations in the Pacific Northwest, including translating test objectives into execution plans.
• Collaborate with external suppliers and fabrication partners to ensure timely, high-quality delivery of components.
• Coordinate with external marine logistics partners and deployment vendors.
• Act as a liaison between mechanical, electrical, software, systems, and manufacturing teams to drive alignment and efficient execution.
• Monitor and escalate program risks, while proactively contributing to mitigation strategies.
• Drive the change management system for Marine Operations-managed scope, from ideation through fabrication and deployment.
• Develop and maintain documentation and tools that support program execution and scaling, in alignment with TPM best practices.

Required Qualifications:

• 5+ years of experience managing technical development programs, including directly coordinating major events such as first time integration, test campaign execution, or commissioning activities.
• Proven track record of leading cross-functional teams to meet aggressive program timelines.
• Strong understanding of engineering fundamentals relevant to marine systems (welded structures, mechanical assemblies, hydraulics/pneumatics, industrial automation & data acquisition, etc.)
• Experience coordinating with external vendors and fabrication partners.
• Familiarity with change management systems and configuration control processes.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills, including experience presenting to senior leadership.
• Comfortable working in a fast-paced, dynamic, and highly collaborative environment.

Desired Qualifications:

• Direct experience managing programs for marine system design, fabrication, testing, and/or deployment.
• Experience translating test objectives from multiple stakeholders into unified, streamlined execution plans.
• Experience working in offshore environments.
• Bachelor’s degree in Engineering or a related technical field.

Additional Requirements:

• Ability to travel as needed for site visits and partner engagements.
• Intermittently able to work longer hours and weekends to support critical needs. While we expect a lot of each other, we also offer a high degree of autonomy and work-life balance, including unlimited PTO and flexible working hours.
• Ability to travel offshore periodically to support initial commissioning and first use of new equipment.
• Must be authorized to work in the United States.

Compensation and Benefits:

If hired for this full-time role, you will receive:

• Cash compensation of $150,000 -190,000
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location:

Our offices, lab, and shop are located in Portland, Oregon.

Candidates must have the legal right to work in the United States. We are unable to provide new visa sponsorship for this role; however, we may consider H-1B transfer applications from exceptional candidates.

Businesses on Mercury are leveraging their financial insights to inform consequential decisions that drive their company forward. Fragmented financial data, inaccuracies, and delayed accounting reports result in these businesses making decisions based on processed historical data and not on the state of their business today. For accountants, this adds growing pressure to reconcile and review, resulting in less time spent providing exceptional service to their clients.

Our Accounting product engineering team exists to close this gap by enabling real-time insights for businesses that use Mercury. We do this by allowing businesses to connect their other financial software to Mercury, configure auto-categorization, and identify outliers that may lead to inaccuracies. By closing the books in real-time, businesses get a live picture of their finances, not a lagging one.

We’re looking for an engineering leader who is excited to lead their team to execute on our vision for real-time accounting and own a critical part of Mercury’s product growth.

As part of this role, you will:

• Lead a team of 6+ exceptional software engineers, growing the team through performance management, mentorship, and hiring.
• Contribute to a team culture that aligns to Mercury’s values.
• Help define technical architecture for ingesting financial data from hundreds of sources and streaming them to Mercury’s accounting service.
• Work closely with designers, product leaders, and other cross-functional stakeholders to shape product strategy and execute on the Accounting team roadmap.
• Collaborate with other engineering teams on overlapping work, optimizing for product cohesion and simplicity over strict division of responsibility.

The ideal candidate for the role:

• Has 3+ years of engineering management leading full-stack product engineering teams, especially teams that have leveraged AI to build software.
• Has made architectural decisions in the past and measured the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs. Bonus points if you have experience in both monolithic and microservice architectures.
• Has a strong sense of technical and product ownership and actively seeks responsibility – our engineers often act as product owners on small/medium projects, and we want someone who’s excited to help shape the future of our accounting products; previous experience in fintech/accounting or building consumer-facing AI products is a nice-to-have.
• Is comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and prioritizes reaching outcomes. Our work overlaps with many other teams – you’ll have a lot of autonomy in this role and are expected to use it to seek out ways to have an impact.

If this role interests you, we invite you to explore our public demo at demo.mercury.com.  

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD $189,700 - $237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RA1

In 1978, Gary Thuerk sent the world’s first email marketing campaign to about 400 recipients, kicking off an entire industry and earning himself the title 'Father of Spam'—though he himself preferred to be known as the 'Father of Email Marketing.' While we're aiming for something a bit more charming than unsolicited messages to unsuspecting inboxes, we are looking for a Lifecycle Marketing Manager to carry on Gary’s legacy—with less controversy and way more creativity! At Mercury, we’re on a mission to turn email marketing into an art form, one irresistible click at a time.

As a Lifecycle Marketer and part of the larger Growth Marketing team, you will be responsible for strategizing and optimizing the customer lifecycle of Mercury users, with a focus on product adoption, cross-sell, and upsell. You’ll work closely with product marketing, data science, and engineering to maximize the number of users who use Mercury features and products and retain on the platform.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

You will:

• Execute and optimize customer lifecycle programs that drive product adoption, cross-sell, and upsell
• Partner with growth, product, and data teams to identify friction points in the user journey and build messaging strategies that address them
• Own and iterate on customer lifecycle journeys — writing briefs, managing QA, setting logic, and analyzing performance to improve conversion
• Use data to inform messaging strategy and audience segmentation, working closely with data science to define and track KPIs tied to product adoption and retention
• Collaborate with copywriters, designers, and product marketers to build high-quality, user-focused communications that guide users toward value
• Bring a test-and-learn mindset to the role — propose experiments, launch A/B tests, and iterate based on results

You should have:

• 4+ years of experience in lifecycle or email marketing
• Hands-on proficiency with email as a channel, and in enterprise-level marketing automation tools (bonus points for experience with Customer.io)
• Experience using tools like Omni, Hex, Looker, or similar to analyze marketing experiments
• AI fluency with demonstrated examples of optimizing workflows and campaigns with custom skills and/or agentic flows
• B2B or B2C SaaS experience is a strong plus

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $115,700 - $130,100
• Canadian employees (any location): CA$121,500 - $136,700

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SE1

We’re hiring a Salesforce Developer to deepen Mercury’s technical bench — someone who can build, refactor, and operate core GTM systems with care, precision, and durability.

This role fills a critical gap today: hands-on engineering capacity to implement platform capabilities that already exist on paper — and reduce tool sprawl by building stronger foundations directly into Salesforce and adjacent systems.

You’ll work closely with Architecture, Data, TPM, and Systems Experience to turn intent into reality.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Build and maintain Salesforce functionality (flows, automation, objects, permissions)
• Implement architectural designs without diverging from intent
• Improve reliability, performance, and maintainability of GTM systems
• Reduce tech debt and replace fragile workarounds with durable solutions
• Partner with Data Strategy to ensure clean data generation
• Support integrations and tooling across the revenue stack
• Participate in incident response and platform debugging
• Help migrate functionality into core platforms rather than adding new tools

You should have:

• 8+ years experience in Salesforce development or platform engineering roles
• Strong hands-on experience with Salesforce automation, flows, object models, permissions, and integrations
• Excited to own and maintain API-based integrations between Salesforce and downstream/upstream systems
• Demonstrated ability to build and refactor systems with durability, performance, and maintainability in mind
• Experience partnering with cross-functional teams to implement technical solutions
• Strong debugging and problem-solving skills in production environments
• Clear communication skills and comfort explaining technical tradeoffs

Preferred Qualifications: 

• Experience with Salesforce Data Cloud, including ingestion, identity resolution, and activation
• Familiarity with GTM workflows, revenue operations, or customer lifecycle systems
• Experience reducing tool sprawl by consolidating functionality into core platforms
• Exposure to data pipelines, ETL processes, or downstream analytics usage
• Experience working in regulated or security-conscious environments
• Comfort working alongside data engineers and analysts to ensure operational and analytical needs align

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - 198,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - 178,200
• Canadian employees (any location): CAD $149,700 - $187,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-EMS1

In 1923, Claude Hopkins published Scientific Advertising, introducing early ideas around experimentation, attribution, and measurable decision-making. Behind the book was a team that meticulously designed, executed, and measured campaigns — setting the foundation for modern, data-driven growth.

At Mercury, that mindset extends beyond marketing. It spans how we acquire customers, how we activate and convert them, and how we design product experiences that drive long-term value.

We’re looking for a Senior Data Science Manager to lead the data science powering Mercury’s revenue and product value engine. This team supports Go-To-Market functions across Finance, Marketing, and Sales, drives growth product experimentation across activation and conversion, and partners on core product experiences like Spend, Expense Management, and Invoicing.

In this role, you’ll define how we measure performance, prioritize investments, and accelerate value creation across the customer lifecycle — with a high bar for rigor and a bias toward execution. You’ll partner closely with Product, Engineering, Marketing, Sales, and Finance to ensure our most important decisions are grounded in trusted data and clear experimentation frameworks.

Here are some things you’ll do on the job:

• Lead and develop a team of Data Scientists embedded across go-to-market, growth product, monetization, and core product experiences
• Define the measurement and experimentation strategy across the customer lifecycle — from acquisition and activation to monetization, expansion, and retention — ensuring our investments are grounded in rigorous analysis and trusted data
• Elevate the craft of experimentation, pricing and monetization analytics, and commercial performance measurement, balancing analytical precision with decision velocity
• Partner closely with Product, Marketing, Sales, and Finance to shape roadmaps, evaluate ROI, and guide revenue forecasting and capital allocation decisions
• Translate complex quantitative signals into clear insights that influence product direction and revenue strategy
• Increase team leverage by building scalable analytics systems and self-serve capabilities that power reliable, AI-enabled insights across growth, monetization, and core product experiences
• Operate effectively in ambiguity, setting clear priorities that balance user value, growth, and long-term business impact

You should:

• Have 10+ years of experience, with 3+ years leading high-performing data teams
• Bring deep experience in growth, monetization, and product analytics, along with a proven track record of partnering with Product, Marketing, Sales, and Finance to shape roadmaps and drive revenue outcomes
• Demonstrate strong business judgment, with the ability to balance analytical rigor with decision velocity in high-impact commercial environments
• Be highly fluent in experimentation design, attribution, and causal inference, with the ability to raise the bar on analytical craft across a team of senior ICs
• Have experience building scalable analytics frameworks and self-serve capabilities that increase leverage and support AI-enabled insight generation within growth and product domains
• Thrive in ambiguity, setting clear priorities that balance user value, growth, and long-term business impact

If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD 225,900 - 282,400

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RA1

Every line of code that ships at Mercury passes through a gauntlet of builds, tests, and gates before it reaches our customers. On the surface, that process should feel seamless — frictionless for engineers, undetectable to users, and impossibly reliable. Behind that invisibility is Release Engineering.

Mercury moves fast. We ship frequently, our monorepo grows daily, and the pressure to do it right never lets up. Release Engineering is the team that makes this possible: owning the CI/CD platform, build infrastructure, deployment tooling, and the practices that let 400+ engineers deliver with confidence.

We're looking for an Engineering Manager to lead this team. You'll partner with the Backend Developer Experience team to deliver the full software delivery lifecycle from code commit to production, and build the engineering culture that keeps our release process a competitive advantage rather than a bottleneck.

In this role you will:

• Lead and grow a team of four engineers focused on CI/CD infrastructure, build systems, deployment automation, and developer tooling.
• Create a strong culture of operational excellence, with measurable improvements to pipeline reliability, build times, and deployment confidence.
• Own Mercury's release pipeline end-to-end — from pull request merge to production — ensuring it is fast, reliable, observable, and secure.
• Drive the strategy and execution for improving build performance, test reliability, deployment safety (canaries, feature flags, rollbacks), and developer velocity.
• Partner closely with Platform, Security, and Product Engineering teams to design and deliver systems that meet the demands of a rapidly scaling fintech.
• Establish and evangelize release engineering best practices across Mercury's engineering org — defining standards for deployment frequency, change failure rate, and MTTR.
• Balance long-term platform investments with the day-to-day reliability needs of 400+ engineers shipping code every day.
• Build and maintain tooling that enforces compliance checkpoints and audit trails as part of the release pipeline — without slowing teams down.
• Hire, mentor, and retain top-tier engineers; help them grow into technical leads and raise the overall bar for the team.

You should have:

• 7+ years of software engineering experience, including 4+ years managing engineering teams in high-growth or high-availability environments.
• Deep hands-on experience with CI/CD systems (e.g., Buildkite, GitHub Actions, Jenkins, CircleCI) and the infrastructure that supports them.
• Strong background in build systems (Bazel, Buck2), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, Pulumi, or similar).
• A track record of meaningfully improving release velocity and reliability — you measure what matters and use data to drive decisions.
• Experience operating in regulated or security-sensitive environments, ideally fintech, payments, or banking.
• Excellent cross-functional communication skills — you can translate between engineering depth and business impact, and you partner effectively with Security, Compliance, and Product leaders.
• A pragmatic philosophy: you believe release infrastructure should be a force multiplier for product engineers, not a bureaucratic hurdle.
• The ability to attract, develop, and retain exceptional talent — you take hiring and team development seriously.

What Success Looks Like:

In your first 90 days, you've developed deep context on Mercury's release infrastructure, built trust with your team, and identified the highest-leverage opportunities to improve pipeline performance and developer experience.

Within six months, you've shipped meaningful improvements to build reliability, deployment speed, or observability — and your team has a clear roadmap for the next year.

Over time, you've made Mercury's release process a model for how fintech companies can move fast without breaking things.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. 

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - 298,800
• Canadian employees (any location): CAD $225,900 - 282,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ME1

Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge—data trails from partners, filings, founders, and financial histories—all connecting to form a larger constellation.

That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems—each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.

Our mission is to build the intelligent, automated systems and operational tools that make this possible—where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.

When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.

We’re looking for a Senior Engineering Manager to lead the teams building the systems and tools that make it all happen—from application approvals to ongoing and enhanced due diligence—ensuring every business that joins Mercury is both safe and their experience is delightful.

*​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

• Lead teams (4–8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling.
• Apply AI/ML—from traditional models to large language models—to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth.
• Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor.
• Shape the next generation of our KYC and risk platforms—reliable, resilient, and easy to extend as regulations and business needs evolve.
• Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality.
• Build, mentor, and grow engineering talent; help managers and senior engineers level up technically and organizationally.
• Drive clarity amid complexity: translating between regulatory nuance and technical execution.
• Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant.

You should have:

• 9+ years of software development experience, including 3–5+ years of engineering management in a high-scale tech environment.
• AI/ML expertise—you’ve built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments.
• Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation.
• Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech.
• A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence.
• Strong communication and leadership skills—you can inspire engineers, partner across functions, and adapt your management style to the moment.
• The ability to hire, retain, and develop exceptional technical talent.
• A pragmatic builder’s mindset: you believe beautiful systems are those that work, adapt, and last.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD $225,900 - $282,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RA1

At Mercury, we are building the banking* stack for startups and doing so with a focus on building a high-craft, simple, and powerful product experience. 

We believe the future of financial software is infrastructure that works on your behalf. Mercury's API is how our most ambitious customers interact with us programmatically: pulling transaction data, managing accounts, and increasingly, connecting Mercury to AI-powered workflows through integrations like MCP. We're building toward a Mercury that customers and AI agents can talk to, ask questions of, and take action through. 

We're looking for a product manager to own Mercury's API, our integrations with the broader AI and developer tool ecosystem, and the AI-powered product experiences we're building to make Mercury programmable and intelligent. This is a role for someone who's been building in the API and AI space already and who sees the opportunity to make a bank programmable as one of the most interesting product problems available right now.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Own the roadmap for Mercury's API and drive it from niche, read-heavy usage toward a comprehensive platform that enables customers to build on top of Mercury.
• Define Mercury's strategy for connecting to the broader ecosystem of AI tools and developer platforms including how we expose capabilities, what integrations we prioritize, and how we become a first-class citizen in agentic workflows.
• Lead the product vision for how AI transforms the way people interact with their finances inside Mercury: from asking questions about their business to taking action on their behalf.
• Develop a deep understanding of how Mercury's most technical customers use our API today, and what they're trying to do that they can't yet.
• Partner with engineering to make hard technical tradeoffs about API design, data access, and capabilities: you should be able to hold your own in these conversations.
• Work closely with Mercury's growth and partnerships teams to ensure our API and AI products are a competitive advantage in acquisition and retention.
• Navigate a high-velocity environment where leadership cares deeply about this space and expects you to move fast and think originally.

Some things that might make you successful in a role like this:

• You're genuinely excited about what's happening in AI right now and are actively building with these tools. You have side projects. You have opinions about where agents are going. You've used MCP. You're not waiting for someone to tell you what's possible.
• 7+ years of product management experience, with meaningful time spent building API products, developer tools, or AI-powered products. You've worked on things that are largely invisible to end users but critically important to the people who use them.
• You understand what it means to build for developers and technical users.
• You thrive in a culture where leadership is deeply engaged.
• You can take a nascent product area with real traction and turn it into a coherent strategy with a clear roadmap.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AT3

Mercury's ability to deliver on customer trust comes down to one thing: every dollar must be accounted for, in every account, across every transaction, with a complete audit trail that satisfies regulators, engineers, and accountants alike. Mercury's Ledger is the system that makes that possible—a double-entry bookkeeping engine that records every financial event as balanced, auditable entries as money moves through Mercury's products and banking* infrastructure.

We're looking for a Senior Product Manager to own this platform across Mercury. The Ledger team sits at the intersection of financial infrastructure, regulatory accountability, and org-wide platform adoption—and the PM who leads it will need to be as comfortable discussing chart of accounts design as reviewing event schemas. This is a load-bearing platform role: the decisions made here flow downstream to every payment rail at Mercury and have direct impact on regulatory and reporting obligations.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Own the Ledger roadmap: Drive strategy and execution for Mercury's Double Entry Ledger (DEL)—the financial system of record.
• Drive org-wide ledger adoption: Partner with payment rails teams to enable their flows on the ledger platform, ensuring event-to-ledger integration is clean, correct, and scalable. Remove adoption friction, establish patterns, and accelerate the standardization that makes precise reconciliation possible.
• Build next generation financial infrastructure: Own the implementation of our financial processes across charts of accounts, transfer code definitions, and GL mapping frameworks that connect to our core systems of record.
• Partner with Finance and Accounting: Translate accounting requirements into product architecture, and translate product decisions back to stakeholders who think in debits, credits, journal entries, and regulatory reports. Drive alignment on GL mappings, posting accuracy, and financial reporting pipelines.
• Set the financial data standard: Define what clean, reconcilable financial data looks like at Mercury. Work with the Reconciliation team to ensure every ledger entry is accurate, traceable, and exception-free.
• Navigate a complex, high-stakes stakeholder environment: Coordinate across banking platform teams, payment rails teams, Finance, Compliance, Risk—all of whom depend on your platform and have a voice in how it evolves.

Some things that might make you successful in a role like this:

We're looking for a product manager who brings both technical depth and financial rigor to platform infrastructure—someone who understands why a double-entry ledger matters and can build the product that makes it work at bank* scale.

• 7+ years of product management experience in fintech, financial services, or platform/infrastructure product roles.
• Real technical fluency: you can engage credibly with engineers on event-sourced architectures, database consistency models, double-entry accounting data models, and financial data pipelines—not as a generalist, but as a peer.
• Meaningful background in accounting, finance, or banking operations—you understand chart of accounts, GL mapping, journal entries, reconciliation workflows, and why they matter to regulators.
• Experience building and scaling internal platform products with broad adoption requirements—you know how to work with adopter teams, reduce onboarding friction, and drive org-wide standardization across a distributed set of engineers.
• A highly structured, data-driven approach to product decisions: you think in systems, model second and third-order effects, and communicate tradeoffs in a way that lands with both engineering and finance audiences.
• Exceptional cross-functional communication—you earn credibility in rooms with accountants, engineers, compliance officers, and regulators, and you hold your own in all of them.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AT3

As Mercury grows, our revenue platforms increasingly sit at the intersection of product launches, data systems, go-to-market motion, and external vendors. When everything is important, the real risk isn’t lack of effort — it’s loss of momentum.

We’re hiring a Technical Program Manager for Revenue Technology to ensure that complex, multi-team initiatives actually move: in the right order, with the right dependencies surfaced, and with real progress visible week over week.

This is not a status-meeting role. This is a technical, hands-on TPM who understands systems well enough to unblock work directly — whether that’s in Linear, Salesforce, data workflows, or coordination across Product, Engineering, Data, and Revenue.

In this role, you will report to the Head of Platforms & Infrastructure and play a critical role in protecting execution focus so specialized technical roles can operate at full effectiveness. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Own delivery sequencing and execution momentum across Revenue Technology initiatives
• Translate ambiguous goals into clear scopes, milestones, and dependency maps
• Actively manage work in Linear and related tools, ensuring priorities are visible and intentional
• Identify when work is blocked, drifting, over-scoped, or colliding — and intervene early
• Partner closely with Solution Architecture, Data Strategy, Engineering, and Systems & Workflow Experience
• Perform light hands-on technical work (configuration, stopgaps, tooling hygiene) to unblock progress
• Absorb coordination load across Product, Engineering, Data Engineering, Data Science, Revenue, and vendors
• Drive planning cycles anchored to Cosmic Objectives, not ad-hoc urgency
• Make tradeoffs explicit and documented so teams can move without re-litigating decisions

You should have:

• 5+ years experience as a Technical Program Manager, Technical PM, or equivalent role in a SaaS or fintech environment
• Demonstrated ability to drive delivery across multi-team, cross-functional initiatives (Product, Engineering, Data, Revenue, vendors)
• Strong technical fluency — able to reason about systems, data flows, integrations, and platform constraints
• Hands-on experience managing work in tools like Linear, Jira, or similar, with a bias toward clarity and momentum
• Proven ability to surface dependencies, sequence work, and intervene when execution is blocked or drifting
• Excellent written and verbal communication skills, especially in ambiguous environments
• Comfort performing light hands-on technical work (tool configuration, workflow setup, stopgap solutions)

Preferred Qualifications: 

• Experience supporting GTM, revenue, or customer lifecycle platforms
• Familiarity with Salesforce, data platforms, or revenue tooling ecosystems
• Experience operating within Agile / Kanban systems — with judgment about when to adapt them
• Background working closely with architecture or platform engineering teams

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $131,000 - 148,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $118,000 - $133,200
• Canadian employees (any location): CAD $124,300 - $139,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-EMS1

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Geospatial Analyst to support the Offroad vertical, you will play a critical role in ensuring that Offroad-related geospatial content moves reliably through onX systems and into customers’ hands. You will collaborate closely with Offroad Product Managers, a Geospatial Project Manager, as well as with developers to execute geospatial work that supports the Offroad product roadmap.

This role is focused on implementation and delivery. You will apply strong technical judgment to build, maintain, and validate geospatial datasets and pipelines that are performant, scalable, and trustworthy.

This role lives within the Content domain, which is responsible for cartography, data processing, data analysis, and data sourcing across onX. You will be part of a broader team of Geospatial Analysts, Geospatial Project Managers, and Engineers supporting multiple verticals across the organization. This role reports to a Geospatial Manager.

This is a unique opportunity to lead mapping innovation at a company passionate about outdoor recreation and technical excellence.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• Serve as the Senior Geospatial Analyst supporting the Offroad vertical, owning the technical approach, sequencing, and delivery of geospatial work defined by the Offroad Geospatial Project Manager.
• Execute geospatial work that supports connected content initiatives by implementing datasets and workflows that enable Offroad content to be used consistently across multiple product features and experiences.
• Support content trust initiatives by executing audits, refreshes, and cleanup of high-impact Offroad datasets, applying technical judgment to ensure content is accurate, maintainable, and fit for long-term use, including identifying dataset candidates for update, replacement, or retirement.
• Leverage existing geospatial pipelines and contribute to the improvement and development of new processes as needed, ensuring reliable delivery of data from source systems into customer-facing products and services.
• Lead complex geospatial processing and analysis such as multi-source data integration, conflation, and large-scale QA/QC, applying expert judgment to resolve ambiguity and edge cases.
• Use Claude Code and other AI tools to generate, optimize, and automate geospatial workflows, including feature extraction, segmentation, classification, conflation, and QA.
• Proactively identify data quality risks, pipeline gaps, or platform limitations and surface recommendations to the Offroad Geospatial Project Manager.
• Analyze data, create dashboards, and monitor data health metrics to provide insights that inform business decisions and support overall product health.
• Research and evaluate geospatial data sources, making recommendations for new sources or improvements to existing ones.
• Partner closely with engineers to ensure geospatial solutions are performant, maintainable, and aligned with platform best practices.
• Own the end-to-end execution quality of assigned initiatives, from intake through production release and post-launch validation.
• Use version control (Git) and collaborative workflows to drive consistency and repeatability across the broader Geospatial team.
• Provide technical guidance and informal mentorship to other Geospatial Analysts as needed.
• Communicate clearly and confidently about technical decisions, risks, and progress to cross-functional partners.
• Other ad hoc duties as assigned by the Supervisor.Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• Bachelor’s degree in Geospatial, Geospatial Engineering, Computer Science, Hydrology, Geography, or related field; or equivalent technical experience.
• 8+ years of geospatial industry experience, including dataset sourcing, development, transformation, and deployment.
• Expert-level proficiency in QGIS and advanced geoprocessing techniques.
• Expert with SQL, cloud-based analytical databases (e.g., BigQuery), PostGIS, spatial indexing, and performance optimization.
• Strong Python skills, including experience with GDAL, geopandas, PyQGIS, and automation frameworks.
• Demonstrated ability to operate within complex spatial data pipelines, using version control (Git), and collaborative workflows to deliver reliable, maintainable solutions.
• Proven ability to use Claude Code or other AI coding assistants to generate scripts, automate tasks, and accelerate spatial workflows.
• Familiarity with Offroad-relevant datasets such as trail networks, road and route conditions, terrain data, land ownership, or other location-based content used in off-road recreation and land-access contexts.
• Familiarity with trail data sources, vendors, and key players in that space.
• Proven ability to work autonomously on complex, ill-defined projects, bringing structure, clarity, and execution rigor to ambiguous problem spaces.
• Ability to clearly communicate technical concepts to non-technical partners.
• Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Master's degree in Geospatial, Geography, Computer Science, or a related field.
• Experience with graph-based data systems, including knowledge graphs or hierarchical spatial data stores.
• Experience working with modern geospatial data formats such as GeoParquet for scalable storage and processing.
• Experience building micro-services or distributed workflows for spatial data.
• Familiarity with cloud-based storage, Airflow, and Docker.
• Interest in off-road recreation, trail and route planning, terrain navigation, or related outdoor recreation products.
• Experience with distributed or remote teams.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $94,000 and $118,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

We are currently seeking to add a Transportation Civil Engineer to our dynamic team in Portland, Oregon.

Our Transportation Civil Engineers perform civil engineering design work in a team environment, working with other engineers, project managers, and Apex staff across multiple service disciplines. The selected candidate will prepare and oversee various elements of design work including roadway sections; intersection layout and sight distance determination; construction staging & traffic control; signing & striping; ADA design; interchange layout; roadway drainage including hydraulic reports; alignment/right-of-way plans; temporary erosion control plans; site preparation plans; roadway profiles; and utility plans.

Qualifications

Required Qualifications

• Bachelor’s degree in civil or Transportation Engineering
• Professional Engineer License (P.E) in Oregon and/or Washington, or the ability to obtain within 6 months of hire
• 7+ years of design experience
• A solid understanding of civil engineering with a focus on state or local government roadway design
• Proficient with Microsoft Office, AutoCAD Civil3D, MicroStation Inroads, or other design software as appropriate; roadway CADD and modeling experience required
• Excellent oral and written communication skills
• Willingness to work in fast paced environment across multiple disciplines and project types
• Flexibility and creativity in project approaches, and openness to learn and develop
• Experience Working in a Consulting Firm or Municipal Engineering Department
• Familiarity with local development codes and standards

Desirable Qualifications

• A strong background in road and highway design in Oregon and/or Washington
• Experience working in a Consulting Firm having delivered state and local agency PS&E projects
• Familiarity with the AASHTO, MUTCD, and ODOT/WSDOT Design Manuals

Primary Job Responsibilities

• As a key member of a roadway/highway design team, assist in the management of moderate to large-scale projects and independently manage smaller projects using local or AASHTO standards;
• Perform civil engineering design tasks associated with state and local municipal public works projects, and private development projects;
• Self-manage project tasks, effectively manage multiple assignments, and maintain active communication with project managers;
• Mentor and lead junior staff through delivery of projects;
• Effectively manage the following work elements:
  • Day-to-day internal and external communication (verbal and written);
  • Support and advise junior engineers and technical staff to develop PS&E documents;
  • write reports and technical memos;
  • coordinate with subconsultants, keep project on schedule and within budget, and keep client satisfied;
  • Understand project scopes and budgets with support to project manager to maintain delivery within project success metrics;
• Participate and represent Apex in professional organizations and functions;
• Perform other duties as assigned. Duties may periodically include performing a variety of skilled professional tasks, manually or by use of computer-assisted drafting/design equipment.

Req ID: 11278

 #LI-SH1

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from CAD $92,650/ year - $109,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Software Engineer who will contribute to meaningful, real-world outcomes that have a lasting impact for customers and the business. In this role, you’ll focus on onX’s Core Viewer cross-platform map rendering engine as part of the Map Viewer team, supporting map rendering for all onX verticals. You’ll take ownership of your work, collaborate closely with partners across the organization, and help move initiatives forward in an environment where priorities evolve, learning is celebrated, and you’re encouraged to keep stretching your skills. This role will report to the team's Engineering Manager.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• You will write C++, Swift and Kotlin, leveraging OpenGL and Metal
• You help develop a 3D map viewing SDK for mobile and web.
• Build reliability and performance tracking tools to monitor the map engine in production
• Serve as a map API subject matter expert for vertical application developers
• Optimize the rendering, culling, and spatial positioning algorithms  that drive the map’s visual presentation
• Set up dependency/artifact / build pipeline to create consumable dependencies for iOS, Android and web (Swift Package Manager, Android Libraries).
• Integrate automated testing and performance measurement into the Core Viewer CI pipeline for all platforms
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• Minimum of five (5) years of experience shipping and maintaining production code
• At least one (1) year of experience was focused on 3D map rendering (WebGL, OpenGL, Vulcan, Metal and/or DirectX) and at  least (3) years of experience with mobile development.
• Fundamentals of graphics programming, including the Graphics Pipeline
• Experience with culling, clipping, and spatial partitioning algorithms. Quad- or oct-trees is a plus
• Concurrency and multithreading for network requests and computation
• Experience with protocol buffers
• Experience with working with analytics data, BigQuery or a similar big data query language
• Knowledge of scene graphs
• A strong computer science foundation
• Brings a humble approach and communicates with clarity across written and verbal formats
• A strong curiosity for exploring new technologies, including AI
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Deep understanding of data structures to support spatial querying
• Experience with a multi-platform C++ code base
• An avid user of any of the onX apps

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, we are open to considering candidates ranging in two levels (level II and level III). Spanning these levels, applicants can expect to make between $148,000 to $182,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Application Deadline is [day of week], [month] [day] at [0:00 pm] MST

Position open until filled. 

#LI-Remote

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis.

About the Job

We are developing a core technology that will operate in the worst conditions the world’s oceans have to offer for years at a time without human maintenance or intervention. As Senior Program Manager, People Operations & Systems, you will build and own the operational infrastructure behind our total rewards programs. This is a senior individual contributor role responsible for designing, strengthening, and scaling the systems, workflows, and controls that support payroll, benefits, leave administration, compliance operations, reporting, and related employee transactions.

This role is for someone who has built and run these systems before and knows what excellent looks like. You are comfortable stepping into a fast-growing environment, identifying what needs to be built or tightened, and putting practical, durable processes in place without creating unnecessary bureaucracy.

You have likely been the operational backbone of a People function before, whether as an HR department of one or as the senior operator behind total rewards, payroll, systems, compliance, and reporting. You know how to build processes that work now and scale as a company grows from a few hundred employees to several thousand.

Payroll is a critical part of this role, but it is only one part. This role sits at the intersection of accuracy, compliance, and scale. As the company grows, the quality of these systems directly impacts employee trust, financial accuracy, and our ability to operate without disruption

Responsibilities

Total Rewards Systems Ownership

• Build and own the systems, workflows, controls, and documentation that support total rewards operations
• Design and improve scalable processes across payroll, benefits, leave, reporting, and related employee transactions
• Identify process gaps and implement practical improvements that strengthen accuracy, efficiency, and scale
• Serve as a senior thought partner on how total rewards operations should evolve as the company grows

Payroll Administration

• Own end-to-end payroll administration and ensure timely, accurate processing
• Partner with Finance on payroll review, reconciliations, reporting, and year-end activities
• Maintain payroll records, deductions, earnings, tax setup, and related controls

Benefits and Leave Administration

• Own benefits administration operations, including enrollments, qualifying life events, deductions, audits, and reconciliations
• Administer leave programs, internal tracking, documentation, payroll coordination, and related operational support
• Oversee company-specific paid leave programs and ensure appropriate controls and documentation are in place

Systems, Compliance, and Reporting

• Serve as primary administrator for HRIS, ATS, and related people systems
• Own workflows, permissions, data integrity, integrations, and system maintenance
• Prepare recurring and ad hoc reporting, reconciliations, and audits for leadership, Finance, and external partners
• Build controls that improve quality, consistency, and risk management across people operations

Required Qualifications

• 7+ years of experience in payroll, total rewards operations, HR operations, people systems, or related roles
• Proven experience building, improving, and running systems and processes across payroll, benefits, leave, and related operations
• Deep experience with HRIS, payroll, and people systems administration, including building workflows, maintaining data integrity, and improving operational scale
• Strong experience in Rippling or a comparable HRIS/payroll platform, with a clear preference for candidates who have built and operated workflows in Rippling
• Experience in a high-growth startup or scaling organization
• Strong knowledge of payroll, benefits, and leave administration
• Strong systems thinking and the ability to quickly learn new tools, understand downstream impacts, and build scalable, well-controlled processes
• Strong attention to detail, judgment, and discretion with sensitive information
• Comfort operating in environments where systems are evolving and not all inputs are fully defined, with the ability to bring structure without over-engineering
• Ability to operate as a senior individual contributor and thought partner in a fast-growing environment

Preferred Qualifications

• Experience with Greenhouse or a comparable applicant tracking system
• Experience improving integrations and workflows across HRIS, ATS, payroll, benefits, and reporting tools
• Experience serving as an HR department of one or as a senior operational owner across payroll, systems, compliance, and reporting
• Experience in a high-growth startup or scaling organization
• Experience supporting multi-state payroll and employment administration
• Familiarity with compliance requirements across payroll, leave, benefits, workers’ compensation, and personnel records
• PHR, SHRM-CP, CPP, or related certification
• Experience implementing or optimizing HRIS, ATS, payroll, or benefits systems

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Compensation & Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $140,000 – $175,000
• Equity in the company. We’re all owners, and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  
  
• Flexible paid time off
• Health insurance (the company pays 100% of gold level PPO plan for full-time employees, their partners, and dependents)
• Dental insurance (the company pays 100% for full-time employees and 100% for their partners and dependents)
• Vision insurance (the company pays 100% for full-time employees, their partners, and dependents)
• Disability insurance (the company pays 100% for a policy to provide long-term financial support if you become disabled)
• Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if required).

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

Title: Security Design & Integration Manager, Americas

Location: Preferred: Denver, CO | Alternatives: Chicago, IL or Portland, OR

Travel: Up to 50% across North and South America; occasional global travel as required, including short notice

The Manager, Security Design & Integration, Americas is responsible for security design delivery and systems integration across EdgeConneX data centers in North and South America. This role supports end-to-end execution of physical security design, integration, implementation support, and commissioning readiness for new builds, expansions, and upgrades. The position partners closely with internal project teams and external integrators to ensure consistent deployment of EdgeConneX standards and customer security requirements.

Primary Responsibilities

• Own physical security design delivery for assigned projects from early design through commissioning and turnover.
• Define project security requirements and acceptance criteria aligned to EdgeConneX standards and customer expectations.
• Review and approve security designs and submittals produced by integration partners, including access control, video surveillance, intrusion detection, intercoms, and related field devices.
• Coordinate with Engineering, Construction, Information Technology, and Security Operations on system interfaces, dependencies, and schedule constraints.
• Validate installation and configuration quality through quality checks, site walks, and commissioning reviews.
• Drive closure of design gaps, defects, and punch items, including verification of corrective actions.
• Maintain documentation quality, including design drawings, as-built records, test results, configuration records, and turnover packages.
• Provide estimating and budgeting inputs for physical security systems when requested.
• Improve standards, templates, and repeatable design patterns to reduce rework and improve consistency across the portfolio.

Knowledge, Skills & Abilities

• Strong technical understanding of physical security systems and integration methods.
• Ability to evaluate designs quickly, identify gaps, and make practical decisions under delivery pressure.
• Strong vendor management: sets expectations, enforces baseline requirements, and holds delivery partners accountable.
• Clear communicator who can translate technical requirements into simple, executable direction for integration partners and internal project teams.
• Disciplined execution: tracking, documentation, follow-through, and closure.
• Comfortable operating across multiple sites and stakeholders without losing attention to detail.

Experience/Education

• 5+ years’ experience in physical security design, systems integration, or physical security program delivery.
• Experience supporting critical infrastructure environments, with data centers strongly preferred.
• Experience working with technical drawings and standard construction deliverables such as submittals, requests for information, and as-built documentation.
• Experience with LenelS2, Lenel, or Genetec strongly preferred.
• Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent certification preferred, or willingness to pursue.

We’re looking to hire a Strategic Deployment Manager to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods!

As a member of our Enterprise Informatics team, you’ll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long term successful adoption. By serving as the bi-directional voice for these customers, you’ll also help drive future product development strategy.

Click here for more information about how the Schrödinger Platform is helping shape the future of collaborative therapeutic design. 

Who will love this job:

• A pharmaceutical or chemical enterprise software technology expert who’s knowledgeable about industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership
• A scientist who understands project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!)
• An effective communicator with excellent organizational skills
• A customer-service oriented deployment manager who’s passionate about helping drive user success

What you’ll do:

• Manage LiveDesign implementation projects from early-stage discussions through deployment, training, and growth
• Ensure long-term customer success through use of the Schrödinger Platform
• Collaborate internally with Account Managers, Applications Scientists, Solutions Architects, and the Education team to ensure success of the account by enabling substantial growth and usage
• Help drive the product roadmap and development by working closely with product management and engineering, representing real-world customer needs

What you should have:

• B.Sc. in a life science (M.Sc. or Ph.D. preferred)
• At least three years of experience in a life sciences field related to drug discovery
• Experience with computational chemistry or cheminformatics in a research setting

Schrödinger understands it’s people that make a company great. Because of this, we’re prepared to offer a competitive salary, equity-based compensation, and a wide range of benefits that include healthcare (with dental and vision), a 401k, pre-tax commuter benefits, a flexible work schedule, and a parental leave program. We have catered meals in the office, a company culture that is relaxed but engaged, and over a month of paid vacation time. Our Administrative and Human Resources departments also plan a myriad of fun company-wide events. Schrödinger is honored to have been included in Crain's New York Best Places to Work, BuiltIn's NYC Best Place to Work, and Newsweek's list of America's 100 Most Loved Workplaces. 

Sound exciting? Apply today and join us!

We are Oregon’s premier commercial general contractor, dedicated to delivering quality buildings that serve and enrich our communities. Our teams consistently bring their 'A' game to every project, establishing Kirby Nagelhout Construction Co. as the contractor of choice for complex, high-impact construction. From schools to resorts to fire stations, and everything in between, we take pride in creating memorable projects that stand the test of time. 

The Project Manager is a critical project team member responsible for complete project risk management, proactive planning, contracting, and generally managing all project requirements of one or multiple construction projects. They take ownership of their assigned construction project delivery, partnering with other project team members ensuring quality, safety, schedule, and budget standards are met.    

Essential Duties & Responsibilities  

The essential functions include, but are not limited to the following: 

• Manage project risk, finances, contracts (owner and subcontractor), schedule, documentation, change orders, external/internal stakeholders, weekly OAC meetings, and assist in permitting
• Partner with Superintendent’s and project team members to develop the master schedule, assist in project start-up and logistics planning, perform subcontractor/supplier buyout and contract negotiations, manage procurement, ensure site safety, quality management, manage submittals, compose RFI’s, and ensure compliance
• Understand construction law, current codes, general building processes, public projects, contracting law, payroll reporting, prevailing wage, and best practices
• Understand different delivery methods including lump sum, CM/GC, design/build and the project management methods to make each successful
• Manage bid package development, estimation, and preconstruction services
• Conduct constructability review, value engineering efforts, life-cycle cost/benefit analysis, and site investigations
• Manage closeout process by providing complete turn-over package as required by contract documents including O&M manuals, warranties, as-builts and record drawings, and obtain substantial and final completion certificates
• Develop guaranteed maximum price amendments and associated exhibits
• Create and manage project budgets and provide complete budget forecasts and reports for use by the accounting and executive teams
• Work with the project team in tracking labor productivity and forecasting labor requirements
• Manage relationships with clients, designers, consultants, and subcontractors
• Generate and track owner billings, review and approve subcontractor/supplier billings, and manage lien waivers, insurance, and when applicable, certified payroll
• Create and maintain change management log, manage project changes in a timely manner, and negotiate changes with the client and subcontractors 

Requirements 

• Bachelor’s degree in Engineering or Construction Management or similar field and 5-10 years of management experience and project management experience strongly preferred
• Proficient with MS Office Suite, MS Project or P6 (scheduling), Bluebeam, Procore or Sage (construction management), and PowerPoint or Prezi (presenting)
• Efficient in time management, the ability to multi-task and adhere to/meet deadlines along with a strong attention to detail
• Must have a strong customer-oriented approach and demonstrated professional demeanor
• Current driver’s license and insurable driving record  

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  

Benefits

Offerings cover medical, dental, vision, a Flexible Spending Account (FSA), Health Reimbursement Account (HRA), One Pass, life insurance, mental health wellbeing, medical transportation, supplemental insurance for tough situations life throws at you, a generous 401k plan, and accrued paid time off (PTO).  

Employment Eligibility & Relationship Disclaimer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.