Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.

Reporting to the Director of Commercial Project Management, the Senior Project Manager, Custom Antibodies will coordinate multiple simultaneous projects for our high-throughput Antibody/IgG offerings. You will manage project execution from the initial inquiry through final delivery. This includes managing communication between several internal departments—Sales, Customer Service, Tech Support, Operations, Product Management, Finance etc—to create quotes/Statements of Work (SOWs) and ensure customers receive proactive updates on their project’s progress.

What You’ll Be Doing

• Manage End-to-End Coordination: Oversee custom Antibody projects from intake to final delivery, ensuring smooth transitions between quoting, production, and Antibody/data delivery.
• Design & Quoting: Gather antibody design requirements to ensure quotes and SOWs accurately reflect customer needs, accurate costing, and the production team's capabilities.
• Track & Report: Prepare quotes and maintain real-time status updates in the project tracker for all issued quotations and active orders.
• Customer Communication: Serve as the primary contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the correct internal expert for prompt follow-up.
• System Accuracy: Maintain precise records of quotes, orders in progress, and shipments to ensure reliable reporting.
• Process Improvement: Identify workflow inefficiencies and suggest practical ways to scale operations as the department grows.

What You’ll Bring to the Team

• Education: Bachelor’s degree in Biology, Chemistry, or a related field. An advanced degree or hands-on laboratory experience is a plus.
• Experience: 4–5 years in the life sciences. A technical background in antibody engineering and/or antibody characterization is preferred. Familiarity with Salesforce and Jira is a plus.
• Project Management: 1–2 years of experience leading scientific projects in a commercial setting, with a proven ability to manage timelines across different departments.
• Collaborative Influence: Ability to work effectively with customers and internal teams (Sales, Operations, Customer & Tech Support, Finance, etc) to move projects forward without direct authority over those teams.
• Operational Skills: Strong organizational and communication skills, with the ability to meet deadlines and maintain high standards while under pressure.
• Problem-Solving & Scalability: A track record of identifying bottlenecks in a workflow and implementing practical, organized solutions that help a team handle more volume.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Twist Bioscience is seeking a highly motivated and detail-oriented individual to support customer-driven Next Generation Sequencing (NGS) projects within a fast-paced, service laboratory. This role will work cross-functionally with Sales, R&D, Field Applications, and Customer Support teams to deliver high-quality sequencing data and solutions. The ideal candidate thrives in a dynamic environment, is highly organized, and is committed to maintaining production timelines while ensuring scientific excellence.

What You’ll Be Doing

• Execute NGS library preparation, target enrichment, and sequencing workflows according to established protocols
• Process samples for NGS analysis while meeting production schedules and customer timelines
• Perform routine molecular biology techniques including PCR/qPCR, DNA quantification, purification (e.g., SPRI), and electrophoresis
• Operate and maintain laboratory equipment, including liquid handling robots and sequencing platforms
• Troubleshoot experimental and equipment-related issues to ensure continuity of workflows
• Track multiple projects and samples simultaneously, ensuring accurate and detailed documentation (including batch records and deviations)
• Analyze experimental data and contribute to interpretation of results
• Support development, optimization, and execution of NGS-related protocols and workflows
• Maintain digital files and records associated with sequencing runs
• Ensure compliance with regulatory standards (e.g., ISO 13485) and internal quality requirements
• Support general lab operations including cleaning, restocking, and maintaining a well-organized workspace
• Collaborate effectively with cross-functional teams under aggressive timelines

What You’ll Bring to the Team

• B.S. or M.S. in Molecular Biology, Biochemistry, Chemistry, or a related field (Associates degree with relevant experience may be considered)
• Hands-on experience in molecular biology techniques such as PCR, DNA purification, quantification, and library preparation
• Experience working in a laboratory environment with strong attention to detail and documentation practices
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational, planning, and problem-solving skills
• Excellent interpersonal and communication skills with a collaborative mindset
• Self-motivated with a commitment to delivering high-quality results

Preferred Qualifications

• 3–5 years of experience in molecular biology, NGS workflows, or a related field
• Direct experience with NGS platforms (e.g., Illumina, PacBio, Element, ONT) and associated sample preparation workflows
• Experience with NGS library preparation and target enrichment workflows
• Experience with a range of NGS applications DNA, RNA, and Methylation assays
• Strong familiarity with analytical tools such as BioAnalyzer or TapeStation, Qubit fluorometry and Nanodrop spectrophotometry

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

We are looking for motivated, enthusiastic individuals to join our Twist Bioscience Operations Team in South San Francisco. The Manufacturing Associate, NGS TE will perform basic molecular biology workflows in a highly automated, high-throughput manner and will be responsible for the manufacture of variety of custom oligonucleotide products. The ideal candidate will be able to work independently, be very neat and organized, have the ability to follow established SOPs and complete manufacturing batch records to contribute to the daily production schedule. 

The ideal candidate will be driven and will do what it takes to keep manufacturing on track in a fast paced start-up environment.  The Manufacturing Associate will be responsible for the production of custom gene based products and/or various intermediates according to established SOPs and complete manufacturing batch records to contribute to the daily production schedule.  They will uphold standards as defined by the manufacturing process, work on continuous improvement and have good time management resulting in efficiency, and work in a safe manner.

Available Shifts:

1A: Sunday-Tuesday, Alt Wednesday (7:00am-7:30pm)

1B: Alt Wednesday, Thursday-Saturday (7:00am-7:30pm)

2A: Alt Saturday, Sunday-Tuesday (7:00pm-7:30am)

Roles and Responsibilities include but are not limited to:

• Manufacture high quality custom oligo containing products in a high throughput MFG lab according to established SOPs.
• Operation of robotic laboratory equipment and traditional lab equipment (bioanalyzers, centrifuges, sealers, thermocyclers, spectrometers, HPLCs, Next Gen Sequencing etc.)
• Daily use of traditional molecular biology processes and techniques especially PCR, DNA quantitation and handling, DNA purification
• Maintaining thorough, accurate and detailed documentation of all work produced in batch records, databases or other acceptable formats  including problems and deviations
• Updating and writing work instructions and documentation
• Ability to work independently and in a safe manner
• Attention to details for process consistency
• Documentation, troubleshooting and addressing process deviations
• Packaging products
• Ability to work in an ISO, GMP, LEAN manufacturing environment and follow the lean manufacturing concepts
• Daily completion of assigned tasks to keep MFG on track
  
  

Required for all levels:

• Excellent written and verbal skills
• Detail oriented
• Good computer skills and comfort in using computers for all aspects of MFG, experience with Excel and Word, Jira/Confluence, web-based or similar programs
  
  

Typical Working Conditions are:

• Team based laboratory environment.
• Working in controlled laboratory environment
• Must be able to stand for long periods of time while performing duties.
• Must be able to work safely with chemicals and hazardous materials.
• Must be able to lift up to 20 lbs.
• Must be able to work outside of regular work hours/ work a flexible shift as needed

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Staff Product Manager will be responsible for all aspects of product management for Twist Bioscience Protein Solutions product portfolio. This includes assessing and prioritizing customer and market requirements, working in collaboration with strategic collaborators, product development, production, and commercial team to deliver disruptive products as it relates to high throughput protein/antibody production and characterization.

What You’ll Be Doing

• In collaboration with the commercial team, the Protein Solutions product manager will own and be responsible for growing the Protein Solutions high throughput product and services portfolio
• Work closely with customers and strategic partners to gather input to develop disruptive new products and services
• Develop detailed strategy and roadmaps to meet company financial and strategic objectives
• Build business plans and strategy for the Protein Solutions application area that include opportunity assessment, positioning strategy, financial analysis, and required tactical plans to support successful product adoption
• Deliver product requirements on an ongoing basis with associated prioritization, metrics, and supporting analysis
• Work very closely with development teams to ensure successful implementation of customer and product requirements and drive product development to commercial launch
• Provide input to partnership opportunity assessments
• Perform competitive and market analysis
• Train the sales teams and support selling activities as appropriate, including development of sales tools and collateral
• Create content collateral and product messaging to convey value proposition to target markets

What You’ll Bring to the Team

• Track record of success defining and launching products and services in the protein/antibody production and characterization marketplace marketplace with a deep knowledge of protein production and purification platforms as well as various
  analytical methodologies.
• Demonstrated experience with automated laboratory infrastructure is desirable
• Proven ability to influence cross-functional teams, and to work effectively with customers, development, and sales teams in a fast-paced environment
• Demonstrated track record of managing multiple high-profile collaborations that deliver successful products
• 5-8 years of relevant work experience in the life sciences or related field, with >5 years in product management/marketing positions
• Degree in molecular biology, protein science or associated scientific field. A Ph.D., MBA or other advanced degree desirable.
• Outstanding leadership, teamwork, and communication skills
• Hands on, high energy, positive attitude with a can-do attitude that gets it done
• An ability to work in a fast-paced, collaborative, cross-team capacity balancing many high priority projects.
• Ability to travel up to 30%

We are seeking a Senior Manager – Corporate Accounting to contribute their expertise to our Finance team. This position will be based in South San Francisco, California, reporting to the Assistant Controller. This is a hands-on position that will be responsible for maintaining the company’s internal financial statements and monthly financial close process. The Sr Manager Corporate Accounting is responsible for the accounting and consolidation of multiple legal entities. This position will collaborate with the Company’s subsidiaries to ensure proper consolidation and will partner internally to ensure the financial close is completed timely, while seeking out opportunities for efficiency.  The ideal candidate will have deep expertise in SAP, a proven ability to scale accounting operations, and the determination to lead the department through growth and continuous improvement.

Position is Hybrid - Tuesday, Wednesday, Friday in Office.

How You'll Contribute

• Manage a high performing team that focuses principally on:
• The monthly/quarterly financial close process and reconciliations
• The account reconciliation process, safeguarding the integrity of our significant accounts that support our financial records and controls
• Consolidation of the monthly financial statements and internal reporting
• Ownership of the monthly close calendar, while proactively collaborating cross functionally to drive efficiency in the close process 
• Responsible for the monthly consolidation of multiple business units and delivering the internal monthly close package while ensuring close targets are adhered to and efficiencies are gained
• Manage the month end close process, with key areas of responsibility including cash, investments, payroll, fixed assets, prepaids, and intercompany 
• Govern the chart of accounts and support strategic initiatives by establishing the proper general ledger structure and controls for investments in new products and services
• Ensure proper oversight of how the general ledger calculates foreign currency transactions to ensure correct recognition in both functional and reporting ledgers
• Leverage SAP expertise to optimize financial processes, reporting, and system integrations.
• Collaborate with IT on all matters impacting the Company’s general ledger and control environment
• Support the annual audit and tax compliance
• Develop scalable internal controls within the accounting function and intersections across the organization
• Foster a control environment that rewards integrity and objectivity while ensuring all related internal controls are consistently adhered to and executed timely with precision
• Drive process improvement in all aspects of accounting and across business units for efficiency and scalability
• Implement new and improved accounting systems and software that will create more automation and efficiency of work
• Work closely with the Finance team on monthly financial analysis and insights
• Support the SEC reporting process to drive continuous improvement in the quality and timeliness of the Company’s external reporting
• Train and develop current and future employees to enhance their professional development and enrich the work environment
• Support special projects as necessary

What You Bring

• Bachelor’s Degree in Accounting or Finance
• 10+ years of experience in an accounting role, mix of public accounting and industry experience preferred
• 5+ years of experience managing a team
• Extensive knowledge of consolidation accounting
• Advanced proficiency in SAP, with hands-on experience in GL, reporting, and financial consolidations.
• Extensive and demonstrated knowledge of U.S. GAAP, including ASC 830 – Foreign Currency Matters
• Proficiency in data analysis that supports compiling impactful analytics and presentations
• Strong oral and written communication skills
• Proficient computer skills, including an ability to leverage software packages
• Ability to apply accounting theory to accounting practice
• Strong attention to detail
• Ability to work effectively in a culturally diverse group with cross functional teams
• Ability to proactively identify potential challenges and offer solutions
• Strong critical thinking skills
• Ability to adapt to a rapidly changing environment
• A growth mindset, with a track record of improving processes, scaling teams, and driving long-term departmental success.

Twist Bioscience is seeking a visionary and highly accomplished leader to lead our global marketing organization, define our brand narrative, and drive sustainable, significant growth across all business units. The Senior Director/ VP, Global Marketing will report to the SVP of Product and Marketing and hold accountability for setting the global marketing vision, strategy, and execution across markets and regions. This leader will be responsible for translating business objectives into high-impact marketing strategies, overseeing brand, product positioning, integrated global campaigns, growth marketing, digital channels, and executive-level customer engagement. 

What You’ll Be Doing

• Lead Twist’s global marketing organization include global marketing programs, regional marketing, events, digital marketing, customer advocacy, creative and design, and marketing operations. 
• Define and own the overarching global marketing strategy, aligning it with Twist Bioscience’s corporate goals, product roadmap, and long-term market opportunities.
• Serve as the executive leader for the global marketing function, developing and mentoring a world-class team of marketing professionals, fostering a culture of innovation, accountability, and data-driven excellence.
• Drive market and customer requirements into a cohesive program strategy across the organization, interacting with executive leaders, diverse technical teams, and non-technical groups globally to solidify our strategic direction.
• Oversee the development of high-quality, thought-leadership content (including publications, blogs, white papers, case studies, etc.) that establishes Twist as a leading authority across NGS applications, DNA Synthesis and Protein Solutions. 
• Determine the cohesive, high-level global event strategy plan, ensuring alignment with regional sales objectives across AMER, EMEA, and APAC.
• Own and manage the multi-million dollar global marketing budget, ensuring strategic resource allocation and maximizing return on investment (ROI) across all channels.
• Direct the creation and evaluation of all global, integrated marketing programs and campaigns to drive measurable customer acquisition and revenue growth across sales channels including eCommerce. 
• Collaborate closely with Sales and other executive teams to architect integrated GTM (Go-to-Market) strategies and optimize the lead generation and conversion engine globally.
• Establish and report out executive-level Key Performance Indicators (KPIs) and metrics to the senior leadership team and Board of Directors, demonstrating marketing’s impact on company growth.
• Define the global product messaging architecture for all internal and external audiences, including high-stakes event tactics, webinars, sales enablement, and training materials.
• Strategically manage relationships with key external agencies, partners, and top-tier Key Opinion Leaders (KOLs) to create meaningful, globally impactful campaigns.

What You’ll Bring to the Team

• Master’s Degree or MBA is required; an advanced degree (Ph.D.) in a life sciences field is a plus.
• Minimum of 15+ years of progressive marketing leadership and/or related experience, 
• Demonstrated track record of managing a broad range of global marketing channels with proven success in driving leads, customers and revenue growth, particularly through advanced e-commerce strategies.
• Deep domain expertise and the ability to fluently grasp complex scientific and technology topics within the life sciences industry, with strong familiarity in synthetic biology, genomics, and next-generation sequencing space.
• Exceptional executive presence, business acumen, and the ability to influence C-level stakeholders and use data to drive major organizational and strategic decisions.
• Highly collaborative leadership style, capable of building executive alignment across diverse global project teams and inspiring the organization to deliver and exceed ambitious goals.
• Excellent problem-solving and analytical skills, with a proven ability to step back, analyze the overall business landscape, and articulate a clear path forward.
• Superior verbal communication, written communication, and presentation skills, with experience supporting and presenting to business unit executives and the Board of Directors.
• Willingness and ability to travel globally up to 30% of the time to support international business objectives and regional teams.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Twist is seeking a highly motivated and experienced Senior Revenue Manager to report directly to the Assistant Controller. This is a pivotal new role crucial to establishing and maintaining best-in-class revenue recognition processes within the Life Science industry, which presents unique and complex revenue challenges. The ideal candidate will possess a deep commitment to mastering our unique business model and serve as the Subject Matter Expert (SME) for all aspects of revenue accounting.

This role requires a unique combination of technical accounting expertise (ASC 606), strong leadership skills, and a proven ability to partner cross-functionally to drive accurate financial reporting, process efficiency, and SOX compliance.

What You Will Be Doing:

• Serve as the SME on all key revenue accounting rules (ASC 606 and GAAP), developing a solid understanding of Twist's diverse business models (e.g., custom products, services, partnership arrangements) to ensure appropriate technical application.
• Review complex contracts and partnership agreements to determine the proper revenue recognition treatment, billing schedule, and disclosure requirements.
• Develop, implement, and maintain the Company’s revenue accounting policies and procedures, ensuring compliance with all regulatory requirements and SOX controls.
• Prepare ad-hoc revenue analysis, memos, and respond to both internal and external auditor queries.
• Lead the monthly and quarterly revenue close process, ensuring efficiency and effectiveness, including preparation and review of revenue journal entries, account reconciliations, and detailed flux analysis.
• Develop and scale a high-performing revenue function to meet the knowledge and capability needs of a rapidly growing company.
• Drive the accuracy of revenue reporting for both management (internal) and external reporting purposes.
• Manage and synthesize large datasets related to revenue and receivables using analytical tools to illustrate findings, analyze trends, and report results to finance leadership.
• Partner closely with the Commercial team to understand key sales trends, structure complex transactions, and advise on contract terms to ensure optimal and compliant revenue recognition.
• Collaborate with Billing & Collections to enhance the receivables and invoicing processes, improving accuracy and compliance.
• Work with Information Technology (IT) and other business leaders to define IT solution requirements and participate in initiatives for ongoing process and systems improvements (e.g., ERP, CPQ system enhancements) to increase compliance, integrity, and scalability.
• Develop reporting tools and key performance metrics to measure the success and efficiency of the sales and revenue process in partnership with Commercial leaders.
• Own the SOX compliance framework for the revenue and accounts receivable cycles.
• Enhance current SOX controls and develop new, scalable controls as the Company continues to expand and evolve into new markets and offerings.

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 6+ years of progressive experience in accounting, with a significant focus on revenue recognition (ASC 606).
• Demonstrated experience in a technical accounting role within the Life Science, Biotech, or Pharmaceutical industry is highly preferred.
• Strong knowledge of US GAAP and SOX compliance requirements, specifically as they relate to revenue and receivables.
• Proven ability to manage and execute a complex monthly/quarterly close process.
• Excellent communication skills with the ability to articulate complex accounting guidance to non-finance partners.

Preferred Skills & Experience:

• CPA certification is a plus.
• Experience leading a team or function.
• Proficiency with large ERP systems (e.g., SAP, Oracle, NetSuite) and strong advanced Excel/data analysis skills.
• Experience implementing or significantly upgrading revenue-related systems or processes

We are looking for a Sr Global Product Marketing Manager to be responsible for planning, developing, and executing on marketing programs and activities for our organization. The ideal candidate will have a background with strategic marketing frameworks and concepts, along with professional and/or educational experience in NGS Candidates should have strong experience in a strategic or tactical marketing role and demonstrate experience working cross-functionally in a matrix organization.

The Sr Global Product Marketing Manager will drive multiple projects and launch new products in alignment with overall business goals. You will be tasked with developing marketing campaigns and programs to support the organization’s strategic direction, as well as creating and managing long-term goals. You will also be in charge of developing budgets and operating plans for programs and writing marketing program proposals.

What You’ll Be Doing:

Sr Marketing Manager Duties and Responsibilities:

• Partner to develop strategic, multi-channel integrated marketing plans for Twist’s Next Generation Sequencing portfolio, leveraging customer segmentation, competitor analysis, business trends, market opportunities, and timeline planning of tactical marketing programs
• Develop a customer-centric content strategy aligned with each stage of the customer journey. Oversee content creation across various formats, including blogs, case studies, videos, emails, social media, and webinars to meet customer needs and business objectives.
• Develop copy and creative content for NGS campaigns, including web display, email and other digitally deployed content
• Define, track, and report on key performance indicators (KPIs) for content and digital marketing campaigns, such as engagement rates, lead generation, conversion rates, and return on investment (ROI).
• Deploy product NPIs and CPIs, managing the GTM process by developing the marketing strategy for all channels and deploying content to optimize ROI
• Collaborate and ensure alignment of marketing plans among NGS Product Management, Field Marketing, Digital marketing, Commercial Leaders, and other stakeholders
• Execute engaging marketing campaigns to achieve measurable results for new and/or existing products within the NGS portfolio.
• Successfully engage with advertising agencies and the internal design team to deliver high-quality assets, including, but not limited to, creative direction and content for print and digital collateral, PR, social media, customer-facing presentations, global tradeshow properties, and promotional materials
• Maintain knowledge of the trends and competitive activity relevant to NGS markets
• Partner with Product Management and Field Marketing to support workflow and application sales training, support, and enablement materials
• Manage marketing budgets and optimize the promotional mix on campaigns to achieve a high return on investment
• Use customer research and analytics to understand and anticipate customer needs and pain points. Create and refine journey maps to tailor content and messaging to specific stages in the customer journey.
• Act as a brand steward, ensuring that all content aligns with brand voice and guidelines.
• Interact with varying levels of internal and external personnel including direct customer communication, KOL engagement, and management
• Prepare and present progress and reports to program stakeholders
• Assist team members when needed to accomplish team goals

What You’ll Bring to the Team

• Bachelor’s degree (BS/BA) in Life Sciences required, advanced degree preferred
• 5+ years’ experience in Life Sciences Marketing role, experience working with NGS Applications
• 5+ years previous experience in product marketing management or marketing program management administration
• Proficient computer skills, Microsoft Office Suite and/or Gsuite; working knowledge o program/project management software (e.g., Smartsheet, MS Project)
• Experienced at compiling and following budgets
• Excellent verbal and written communication skills
• Able to multi-task, prioritize, and manage time effectively

Preferred Qualifications

• MBA
• MS/PhD

This role will be based in San Francisco or Carlsbad and will require 3 days per week onsite.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Couldn't find a role that is a perfect fit for your background and career interests? We've created this general job application so you can submit your resume and get on the Recruiting Team's radar. 

Please submit a resume and cover letter, along with a way to get a hold of you in the future. A cover letter isn't necessary, but it's a nice way to give us a hint about what you want to do here at Twist. 

The Recruiting Team will review your information. If a current role fits with your interests, we'll reach out right away. If not, your information will be kept on file for future roles. Twist Bioscience is growing and we'll likely have new positions open very soon. 

Thanks for your interest!

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Sr. Director, Customer Relationship Management 

Job Description

We are seeking an experienced and highly motivated executive to lead the strategic development, implementation, and optimization of our Customer Relationship Management systems. Based primarily on the Salesforce platform, we seek an expert with deep, demonstrated experience in a technical (Pharma/Biotech/Med Device/Semiconductor) commercial space. Our CRM systems play a special role in our entire mind-to-molecule software stack, whereby research scientists and commercial partners are able to turn cutting edge ideas into therapeutics, diagnostics, and research tools that benefit health and the environment. The Sr. Director will serve as the strategist for all things CRM, with a mission to maximize customer lifetime value, drive commercial excellence, and ensure compliance in a highly regulated environment. The Sr. Director will lead a team of professionals, primarily Salesforce administrators, configuration specialists, and software developers, who in close collaboration with our Sales Operations and Global Support teams will build and maintain an easy to use, scalable and compliant CRM enterprise software ecosystem.

• The Sr. Director will define the vision, developing and executing a multi-year CRM roadmap aligned with our commercial and customer experience goals.
• The Sr. Director will drive adoption, leading the effort to maximize the use of the Salesforce platform across Sales, Marketing, and Service teams.
• The Sr. Director will measure success by defining, tracking, and reporting key CRM performance indicators to executive leadership, including customer retention, pipeline health, and user proficiency.
• The Sr. Director will own the platform, acting as the ultimate subject matter expert for the CRM ecosystem, overseeing all implementation, configuration, and governance.
• The Sr. Director will direct projects, counseling project managers leading all major CRM-related projects, including new Salesforce MarketingCloud rollouts, enterprise integrations (ERP, Marketing Automation), and system enhancements.
• The Sr. Director will own data integrity, establishing rigorous data governance policies to ensure the integrity, quality, and compliance of all customer data within the platform.
• The Sr. Director will ensure all CRM strategy and technology strictly adhere to relevant regulatory requirements (e.g., HIPAA, GDPR, GxP, and data privacy) for the pharmaceutical/med device sector.
• The Sr. Director will lead, mentor, and grow a high-performing team of CRM analysts and developers, fostering a culture of technical excellence and collaboration.

Key Responsibilities

• Strategic Leadership & Architecture: In collaboration with our Platform Team and our technical platform architects, define and execute the long-term architectural roadmap for our CRM, ensuring scalability, maintainability, and alignment with industry best practices.
• Technical Team Management: Lead, mentor, and develop a high-performing team of CRM admins, software developers, analysts, and specialists, fostering a culture of continuous improvement, technical excellence, robust software development practices, and regulatory compliance.
• Software Development & Implementation: Oversee the full Software Development Life Cycle (SDLC) for our CRM, including detailed requirements gathering, system design, coding standards, development, rigorous testing, validation, deployment, and post-go-live support.
• System Optimization & Support: Drive continuous improvement and feature enhancement of existing CRM functionalities, identify opportunities for process automation, and advanced data utilization and forecasting. Ensure robust system performance, availability, and audit readiness through proactive monitoring and maintenance.
• Cross-Functional Collaboration: Partner closely with the platform architecture and infrastructure teams, Sales, Sales Operations, Global Support, Manufacturing Operations, Quality Assurance, Process Development, and Regulatory Affairs teams to define CRM requirements, design seamless integrations with other enterprise systems (e.g., ERP, eCommerce), and ensure compliant data flow across the biomanufacturing ecosystem.
• Data Integrity & Reporting: Architect and ensure the accuracy, integrity, traceability, and security of all data within the CRM, critical for regulatory submissions and audit trails. Develop and implement robust reporting, analytics, and data visualization capabilities to support operational decision-making and quality reviews.
• Compliance & Validation: Ensure our CRM solutions comply with relevant regulations (e.g., SOX, HIPAA, GDPR, GxP, and data privacy), and internal quality standards. Oversee and execute comprehensive computer system validation activities specifically tailored for custom software.
• Vendor & Internal Resource Management: Manage relationships with any external software development contractors or technology partners, ensuring effective collaboration, adherence to standards, and delivery of services. Optimize the utilization of internal development resources.
• Budget Management: Develop and manage the CRM budget, optimizing resource allocation for both internal development and external services, and demonstrating ROI for CRM investments.
• Change Management: Lead change management efforts related to CRM development, implementations, and upgrades, ensuring user adoption, effective user training programs, and adherence to change control procedures for custom software releases.

Qualifications

• Masters degree or higher in Business, Marketing, Information Technology, Computer Science, Software Engineering, Electrical Engineering, BioEngineering, Structural Biology, Chemistry, or a related technical field.
• 12+ years of progressive experience in CRM, Commercial Operations, software development and technical leadership, with 5+ years in a leadership/Director-level role managing an enterprise CRM platform.
• Expert-level proficiency in the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.) as a system owner or strategic consultant.
• Proven track record of successfully implementing and/or managing Salesforce within the Life Science/Healthcare industry (Pharma, Biotech, or Med Device).
• Active Salesforce Administrator or Consultant certification (e.g., Sales Cloud Consultant, Platform App Builder).
• Proven leadership experience, with at least 5 years managing and developing a team of software developers and technical professionals.

Preferred Qualifications

• Experience with Veeva CRM or Salesforce Health Cloud.
• Additional Salesforce certifications (e.g., Advanced Administrator).
• Experience integrating Marketing Automation (e.g., Marketing Cloud/Pardot) with Salesforce.
• Experience with specific biopharmaceutical manufacturing processes or modalities (e.g., cell and gene therapy, mAbs, vaccines).
• Familiarity with Industry 4.0 concepts, IoT, and advanced manufacturing technologies in a biotech context.
• Certifications in project management (PMP), Agile methodologies, or relevant software architecture certifications.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices.
• Direct experience participating in regulatory audits (e.g., FDA inspections, SOX) specifically related to custom software and validations.
• Experience with data analytics tools and methodologies for monitoring and quality control in biotech.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.