Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.

Reporting to the Director of Commercial Project Management, the Senior Project Manager, Custom Antibodies will coordinate multiple simultaneous projects for our high-throughput Antibody/IgG offerings. You will manage project execution from the initial inquiry through final delivery. This includes managing communication between several internal departments—Sales, Customer Service, Tech Support, Operations, Product Management, Finance etc—to create quotes/Statements of Work (SOWs) and ensure customers receive proactive updates on their project’s progress.

What You’ll Be Doing

• Manage End-to-End Coordination: Oversee custom Antibody projects from intake to final delivery, ensuring smooth transitions between quoting, production, and Antibody/data delivery.
• Design & Quoting: Gather antibody design requirements to ensure quotes and SOWs accurately reflect customer needs, accurate costing, and the production team's capabilities.
• Track & Report: Prepare quotes and maintain real-time status updates in the project tracker for all issued quotations and active orders.
• Customer Communication: Serve as the primary contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the correct internal expert for prompt follow-up.
• System Accuracy: Maintain precise records of quotes, orders in progress, and shipments to ensure reliable reporting.
• Process Improvement: Identify workflow inefficiencies and suggest practical ways to scale operations as the department grows.

What You’ll Bring to the Team

• Education: Bachelor’s degree in Biology, Chemistry, or a related field. An advanced degree or hands-on laboratory experience is a plus.
• Experience: 4–5 years in the life sciences. A technical background in antibody engineering and/or antibody characterization is preferred. Familiarity with Salesforce and Jira is a plus.
• Project Management: 1–2 years of experience leading scientific projects in a commercial setting, with a proven ability to manage timelines across different departments.
• Collaborative Influence: Ability to work effectively with customers and internal teams (Sales, Operations, Customer & Tech Support, Finance, etc) to move projects forward without direct authority over those teams.
• Operational Skills: Strong organizational and communication skills, with the ability to meet deadlines and maintain high standards while under pressure.
• Problem-Solving & Scalability: A track record of identifying bottlenecks in a workflow and implementing practical, organized solutions that help a team handle more volume.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Twist Bioscience is seeking a highly motivated and detail-oriented individual to support customer-driven Next Generation Sequencing (NGS) projects within a fast-paced, service laboratory. This role will work cross-functionally with Sales, R&D, Field Applications, and Customer Support teams to deliver high-quality sequencing data and solutions. The ideal candidate thrives in a dynamic environment, is highly organized, and is committed to maintaining production timelines while ensuring scientific excellence.

What You’ll Be Doing

• Execute NGS library preparation, target enrichment, and sequencing workflows according to established protocols
• Process samples for NGS analysis while meeting production schedules and customer timelines
• Perform routine molecular biology techniques including PCR/qPCR, DNA quantification, purification (e.g., SPRI), and electrophoresis
• Operate and maintain laboratory equipment, including liquid handling robots and sequencing platforms
• Troubleshoot experimental and equipment-related issues to ensure continuity of workflows
• Track multiple projects and samples simultaneously, ensuring accurate and detailed documentation (including batch records and deviations)
• Analyze experimental data and contribute to interpretation of results
• Support development, optimization, and execution of NGS-related protocols and workflows
• Maintain digital files and records associated with sequencing runs
• Ensure compliance with regulatory standards (e.g., ISO 13485) and internal quality requirements
• Support general lab operations including cleaning, restocking, and maintaining a well-organized workspace
• Collaborate effectively with cross-functional teams under aggressive timelines

What You’ll Bring to the Team

• B.S. or M.S. in Molecular Biology, Biochemistry, Chemistry, or a related field (Associates degree with relevant experience may be considered)
• Hands-on experience in molecular biology techniques such as PCR, DNA purification, quantification, and library preparation
• Experience working in a laboratory environment with strong attention to detail and documentation practices
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational, planning, and problem-solving skills
• Excellent interpersonal and communication skills with a collaborative mindset
• Self-motivated with a commitment to delivering high-quality results

Preferred Qualifications

• 3–5 years of experience in molecular biology, NGS workflows, or a related field
• Direct experience with NGS platforms (e.g., Illumina, PacBio, Element, ONT) and associated sample preparation workflows
• Experience with NGS library preparation and target enrichment workflows
• Experience with a range of NGS applications DNA, RNA, and Methylation assays
• Strong familiarity with analytical tools such as BioAnalyzer or TapeStation, Qubit fluorometry and Nanodrop spectrophotometry

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

The Account Manager is responsible for delivering revenue and driving growth in their territory for Twist Bioscience gene synthesis products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products.

Responsibilities

Job performance will involve a variety of activities including:

• Attain quarterly and annual revenue targets established from annual commission plans.
• Deliver accurate and timely forecasts for their territory.
• Develop and manage key relationships with new and existing customers at multiple organizational levels.
• Develop contingency and risk mitigation plans for their region as necessary.
• Develop and execute supply agreements to support new and existing business.
• Work collaboratively with operations to minimize time to revenue.
• Maintain CRM database with up to date information
• Represent the company at relevant trade shows.
• Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners.
• Additional duties as assigned.

Experience

• Proven track record of delivering financial targets on a quarterly and annual basis
• At least 5 years of experience of selling life science reagents and solutions. Knowledge of synthetic biology products and markets preferred.
• Experience with a custom or made to order business a big plus
• Businesses to business experience preferred, in particular, selling to pharma, chemical and/or Agbio organizations.
• Demonstrated technical knowledge of synthetic biology applications utilizing synthetic genes, pathways and organisms a necessity.
• A background in technical sales and support or product management is preferred.
• Application of Salesforce.com a prerequisite.

Key Attributes

• Demonstrated drive, determination and self-motivation resulting in consistent achievement of financial results.
• Demonstrated scientific problem solving skills.
• Demonstrated technical depth in synthetic biology applications and workflows.
• Positive external and internal relationship management skills.
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively.
• Strong communication and presentation skills.
• Proven ability to thrive in a start-up/ change oriented environment.
• Proven coaching, mentoring, team-building and leadership skills.
• Proven as a strategic thinker, backed up by a track record of tactical execution.

Education

• Bachelor's degree (B.A./B.S) from four year college or university preferred in Biology or similar field. 

The Staff Product Manager will be responsible for all aspects of product management for Twist Bioscience Protein Solutions product portfolio. This includes assessing and prioritizing customer and market requirements, working in collaboration with strategic collaborators, product development, production, and commercial team to deliver disruptive products as it relates to high throughput protein/antibody production and characterization.

What You’ll Be Doing

• In collaboration with the commercial team, the Protein Solutions product manager will own and be responsible for growing the Protein Solutions high throughput product and services portfolio
• Work closely with customers and strategic partners to gather input to develop disruptive new products and services
• Develop detailed strategy and roadmaps to meet company financial and strategic objectives
• Build business plans and strategy for the Protein Solutions application area that include opportunity assessment, positioning strategy, financial analysis, and required tactical plans to support successful product adoption
• Deliver product requirements on an ongoing basis with associated prioritization, metrics, and supporting analysis
• Work very closely with development teams to ensure successful implementation of customer and product requirements and drive product development to commercial launch
• Provide input to partnership opportunity assessments
• Perform competitive and market analysis
• Train the sales teams and support selling activities as appropriate, including development of sales tools and collateral
• Create content collateral and product messaging to convey value proposition to target markets

What You’ll Bring to the Team

• Track record of success defining and launching products and services in the protein/antibody production and characterization marketplace marketplace with a deep knowledge of protein production and purification platforms as well as various
  analytical methodologies.
• Demonstrated experience with automated laboratory infrastructure is desirable
• Proven ability to influence cross-functional teams, and to work effectively with customers, development, and sales teams in a fast-paced environment
• Demonstrated track record of managing multiple high-profile collaborations that deliver successful products
• 5-8 years of relevant work experience in the life sciences or related field, with >5 years in product management/marketing positions
• Degree in molecular biology, protein science or associated scientific field. A Ph.D., MBA or other advanced degree desirable.
• Outstanding leadership, teamwork, and communication skills
• Hands on, high energy, positive attitude with a can-do attitude that gets it done
• An ability to work in a fast-paced, collaborative, cross-team capacity balancing many high priority projects.
• Ability to travel up to 30%

The Account Manager is responsible for driving revenue growth for synthetic biology and life science reagent products in Korea. This role is highly customer-facing and requires frequent engagement with academic researchers, biotech companies, and pharmaceutical organizations.

The primary focus of this position is field-based sales activities, including customer meetings, scientific discussions, opportunity development, and relationship management. The Account Manager will work closely with internal technical teams and channel partners to deliver a strong customer experience and expand business opportunities in the Korean market.

Customer-Facing Sales Activities

• Spend the majority of time on customer-facing sales activities, including in-person meetings, lab visits, and scientific discussions with researchers.

• Build and maintain strong relationships with principal investigators (PI), researchers, and R&D leaders in academia, biotech, and pharmaceutical companies.

• Identify customer needs and propose appropriate solutions using synthetic biology products and services.

• Manage customer interactions across the full sales cycle, including opportunity development, quotation, order follow-up, and post-sales support.

Revenue Growth & Territory Management

• Achieve assigned quarterly and annual revenue targets.

• Develop and execute territory plans to expand business in the Korean market.

• Maintain a healthy sales pipeline and deliver accurate sales forecasts.

• Identify and develop new business opportunities within existing and new accounts.

• Monitor market trends and competitor activities within the synthetic biology and life science research markets.
• Provide market insights and customer feedback to internal teams.

• Support the introduction of new products and solutions based on customer needs.

Collaboration & Internal Coordination

• Work closely with technical support teams (FAS / application scientists) to support customer discussions when needed.

• Collaborate with operations and internal teams to ensure smooth order processing and customer satisfaction.

• Maintain accurate records of customer interactions and opportunities in CRM systems.

• Represent the company at scientific conferences, academic meetings, and industry events.
• Support local marketing activities, including seminars, workshops, and customer engagement programs.

Qualifications

Experience

• Minimum 2–5 years of experience in life science sales, preferably in reagents, genomics, or synthetic biology products.

• Experience selling to academic institutions, biotech companies, or pharmaceutical organizations in Korea.

• Experience in customer-facing field sales roles is strongly preferred.

Technical Background

• Basic understanding of molecular biology, genomics, or synthetic biology workflows.

• Ability to communicate scientific concepts effectively with researchers.

Education

• Bachelor’s degree or higher in Biology, Biotechnology, Molecular Biology, or related life science field.

Key Competencies

• Strong customer relationship management skills

• Excellent communication and presentation abilities

• Ability to identify customer needs and translate them into commercial opportunities

• Strong organizational and territory management skills

• Self-motivated and able to work independently in a field-based role

• Ability to collaborate effectively with cross-functional teams

Preferred Qualifications

• Experience selling gene synthesis, NGS, antibodies, or synthetic biology related products

• Experience managing key academic or biotech accounts in Korea

• Familiarity with CRM tools such as Salesforce

• Good English communication skills are preferred

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Twist Bioscience is seeking a visionary and highly accomplished leader to lead our global marketing organization, define our brand narrative, and drive sustainable, significant growth across all business units. The Senior Director/ VP, Global Marketing will report to the SVP of Product and Marketing and hold accountability for setting the global marketing vision, strategy, and execution across markets and regions. This leader will be responsible for translating business objectives into high-impact marketing strategies, overseeing brand, product positioning, integrated global campaigns, growth marketing, digital channels, and executive-level customer engagement. 

What You’ll Be Doing

• Lead Twist’s global marketing organization include global marketing programs, regional marketing, events, digital marketing, customer advocacy, creative and design, and marketing operations. 
• Define and own the overarching global marketing strategy, aligning it with Twist Bioscience’s corporate goals, product roadmap, and long-term market opportunities.
• Serve as the executive leader for the global marketing function, developing and mentoring a world-class team of marketing professionals, fostering a culture of innovation, accountability, and data-driven excellence.
• Drive market and customer requirements into a cohesive program strategy across the organization, interacting with executive leaders, diverse technical teams, and non-technical groups globally to solidify our strategic direction.
• Oversee the development of high-quality, thought-leadership content (including publications, blogs, white papers, case studies, etc.) that establishes Twist as a leading authority across NGS applications, DNA Synthesis and Protein Solutions. 
• Determine the cohesive, high-level global event strategy plan, ensuring alignment with regional sales objectives across AMER, EMEA, and APAC.
• Own and manage the multi-million dollar global marketing budget, ensuring strategic resource allocation and maximizing return on investment (ROI) across all channels.
• Direct the creation and evaluation of all global, integrated marketing programs and campaigns to drive measurable customer acquisition and revenue growth across sales channels including eCommerce. 
• Collaborate closely with Sales and other executive teams to architect integrated GTM (Go-to-Market) strategies and optimize the lead generation and conversion engine globally.
• Establish and report out executive-level Key Performance Indicators (KPIs) and metrics to the senior leadership team and Board of Directors, demonstrating marketing’s impact on company growth.
• Define the global product messaging architecture for all internal and external audiences, including high-stakes event tactics, webinars, sales enablement, and training materials.
• Strategically manage relationships with key external agencies, partners, and top-tier Key Opinion Leaders (KOLs) to create meaningful, globally impactful campaigns.

What You’ll Bring to the Team

• Master’s Degree or MBA is required; an advanced degree (Ph.D.) in a life sciences field is a plus.
• Minimum of 15+ years of progressive marketing leadership and/or related experience, 
• Demonstrated track record of managing a broad range of global marketing channels with proven success in driving leads, customers and revenue growth, particularly through advanced e-commerce strategies.
• Deep domain expertise and the ability to fluently grasp complex scientific and technology topics within the life sciences industry, with strong familiarity in synthetic biology, genomics, and next-generation sequencing space.
• Exceptional executive presence, business acumen, and the ability to influence C-level stakeholders and use data to drive major organizational and strategic decisions.
• Highly collaborative leadership style, capable of building executive alignment across diverse global project teams and inspiring the organization to deliver and exceed ambitious goals.
• Excellent problem-solving and analytical skills, with a proven ability to step back, analyze the overall business landscape, and articulate a clear path forward.
• Superior verbal communication, written communication, and presentation skills, with experience supporting and presenting to business unit executives and the Board of Directors.
• Willingness and ability to travel globally up to 30% of the time to support international business objectives and regional teams.

职位概述

该职位需要一位兼具深厚技术背景与出色沟通能力的专家。您将成为连接公司产品与客户成功之间的关键桥梁，为中国区的客户提供NGS panel设计，synbio相关产品的售前售后全方位、深层次的技术支持。您不仅需要具备深厚的生命科学背景知识和一定的生物信息学知识，还需要解答产品问题，成为基础科研客户和工业客户（包含抗体开发、细胞治疗、基因治疗及AI药物开发等领域）中的可信赖顾问，通过专业的技术方案解决实际难题，提升客户满意度与忠诚度。

核心职责

• NGS panel设计
• 高效完成中国区NGS panel设计需求。
• 积极参与客户对于特殊panel设计的讨论。
• 与全球设计团队保持定期良好的沟通。
• 技术咨询与支持：
• 负责处理并解答客户关于DNA合成（基因、oligo pool、突变体文库等）产品的复杂技术问询，提供专业、及时、准确的解决方案。
• 深度理解客户在抗体药物发现、细胞治疗、基因治疗 等领域的应用场景，并提供基于公司产品的研究方案。
• 客户关系管理：
• 主动跟进重点客户的研发项目，建立并维护良好的技术信任关系，提升客户满意度和产品粘性。
• 收集、分析并反馈客户需求及市场趋势，为公司的产品开发、市场策略提供决策依据。
• 跨部门协作：
• 与销售团队紧密合作，参与重要客户的技术拜访，提供专业技术演示，协助达成销售目标。
• 与研发和生产部门协同，深入调查并解决客户反馈的复杂技术问题，推动产品质量和流程的持续改进。

任职要求

• 教育背景： 分子生物学、生物化学、细胞生物学、生物工程或相关专业硕士及以上学历。
• 工作经验： 拥有3-5年及以上在知名生物科技公司、CRO或药企的研发、应用支持经验。
• 专业知识：
• 熟悉linux的基本操作，有一定的生物信息学基础。
• 深刻理解寡核苷酸和基因合成技术的原理、工艺及质量控制要点。
• 熟悉DNA合成产品在以下至少两个领域的应用：
1. 抗体新药开发: 如抗体库构建、人源化、亲和力成熟、序列优化。
2. 细胞治疗: 如CAR结构设计、病毒载体构建、T细胞功能验证。
3. 基因治疗: 如AAV基因组设计、sgRNA筛选、mRNA疫苗/LNP应用。
4. AI在药物开发中的应用。
• 实验技能：
• 具备分子生物学和细胞生物学实验操作经验，包括但不限于：分子克隆、质粒构建、PCR、细胞培养、转染/转导。
• 能够独立解决客户的技术问题。
• 沟通能力：
• 出色的中英文沟通能力（书面和口语），能够清晰、有逻辑地向不同背景的客户解释复杂技术概念。
• 卓越的客户服务意识、主动性和解决问题的能力。
• 优秀的团队协作精神和项目管理能力。
•  

Job Overview

This position requires an expert with both a profound technical background and excellent communication skills. You will serve as a crucial bridge connecting the company's products with customer success, providing comprehensive and in-depth technical support for NGS panel design and synbio-related products to customers in China, both pre-sales and post-sales. You not only need to possess deep background in life sciences and knowledge of bioinformatics, but also be able to answer product questions, act as a trusted advisor for both basic research and industrial customers (encompassing antibody development, cell therapy, gene therapy and AI driven drug discovery), and solve practical problems through professional technical solutions to enhance customer satisfaction and loyalty.

Core Responsibilities

NGS Panel Design

• Efficiently fulfill NGS panel design requirements in China.
• Actively participate in discussions with customers regarding special panel designs.
• Maintain regular and effective communication with the global design team.

Technical Consultation and Support

• Handle and respond to complex technical inquiries from customers about DNA synthesis products (genes, oligo pools, mutant libraries, etc.), providing professional, timely, and accurate solutions.
• Gain a deep understanding of customer application scenarios in areas such as antibody drug discovery, cell therapy, and gene therapy, and offer research solutions based on the company's products.

Customer Relationship Management

• Proactively follow up on R&D projects of key customers, establish and maintain strong technical trust relationships, and enhance customer satisfaction and product stickiness.
• Collect, analyze, and provide feedback on customer needs and market trends to inform the company's product development and marketing strategies.

Cross-Departmental Collaboration

• Collaborate closely with the sales team to participate in technical visits to important customers, provide professional technical demonstrations, and assist in achieving sales targets.
• Work with R&D and production departments to thoroughly investigate and resolve complex technical issues raised by customers, driving continuous improvement in product quality and processes.

Job Requirements

• Educational Background: Master's degree or higher in Molecular Biology, Biochemistry, Cell Biology, Bioengineering, or a related field.
• Work Experience: 3-5 years or more of R&D or application support experience in renowned biotechnology companies, CROs, or pharmaceutical companies.

Professional Knowledge

• Familiar with basic Linux operations and possess a certain foundation in bioinformatics.
• Have a profound understanding of the principles, processes, and quality control points of oligonucleotide and gene synthesis technologies.
• Be familiar with the applications of DNA synthesis products in at least two of the following areas: 

1）Antibody Drug Development: Such as antibody library construction, humanization, affinity maturation, and sequence optimization.

2）Cell Therapy: Such as CAR structure design, viral vector construction, and T-cell functional validation.

3）Gene Therapy: Such as AAV genome design, sgRNA screening, and mRNA vaccine/LNP applications.

4）AI in Drug Discovery and Development.

Experimental Skills

• Possess hands-on experience in molecular biology and cell biology experiments, including but not limited to molecular cloning, plasmid construction, PCR, cell culture, and transfection/transduction.
• Be able to independently resolve customer technical issues.

Communication Skills

• Excellent communication skills in both Chinese and English (written and oral), capable of clearly and logically explaining complex technical concepts to customers from diverse backgrounds.
• Demonstrate exceptional customer service awareness, initiative, and problem-solving abilities.
• Exhibit excellent teamwork spirit and project management skills.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

We are looking for a Sr Global Product Marketing Manager to be responsible for planning, developing, and executing on marketing programs and activities for our organization. The ideal candidate will have a background with strategic marketing frameworks and concepts, along with professional and/or educational experience in NGS Candidates should have strong experience in a strategic or tactical marketing role and demonstrate experience working cross-functionally in a matrix organization.

The Sr Global Product Marketing Manager will drive multiple projects and launch new products in alignment with overall business goals. You will be tasked with developing marketing campaigns and programs to support the organization’s strategic direction, as well as creating and managing long-term goals. You will also be in charge of developing budgets and operating plans for programs and writing marketing program proposals.

What You’ll Be Doing:

Sr Marketing Manager Duties and Responsibilities:

• Partner to develop strategic, multi-channel integrated marketing plans for Twist’s Next Generation Sequencing portfolio, leveraging customer segmentation, competitor analysis, business trends, market opportunities, and timeline planning of tactical marketing programs
• Develop a customer-centric content strategy aligned with each stage of the customer journey. Oversee content creation across various formats, including blogs, case studies, videos, emails, social media, and webinars to meet customer needs and business objectives.
• Develop copy and creative content for NGS campaigns, including web display, email and other digitally deployed content
• Define, track, and report on key performance indicators (KPIs) for content and digital marketing campaigns, such as engagement rates, lead generation, conversion rates, and return on investment (ROI).
• Deploy product NPIs and CPIs, managing the GTM process by developing the marketing strategy for all channels and deploying content to optimize ROI
• Collaborate and ensure alignment of marketing plans among NGS Product Management, Field Marketing, Digital marketing, Commercial Leaders, and other stakeholders
• Execute engaging marketing campaigns to achieve measurable results for new and/or existing products within the NGS portfolio.
• Successfully engage with advertising agencies and the internal design team to deliver high-quality assets, including, but not limited to, creative direction and content for print and digital collateral, PR, social media, customer-facing presentations, global tradeshow properties, and promotional materials
• Maintain knowledge of the trends and competitive activity relevant to NGS markets
• Partner with Product Management and Field Marketing to support workflow and application sales training, support, and enablement materials
• Manage marketing budgets and optimize the promotional mix on campaigns to achieve a high return on investment
• Use customer research and analytics to understand and anticipate customer needs and pain points. Create and refine journey maps to tailor content and messaging to specific stages in the customer journey.
• Act as a brand steward, ensuring that all content aligns with brand voice and guidelines.
• Interact with varying levels of internal and external personnel including direct customer communication, KOL engagement, and management
• Prepare and present progress and reports to program stakeholders
• Assist team members when needed to accomplish team goals

What You’ll Bring to the Team

• Bachelor’s degree (BS/BA) in Life Sciences required, advanced degree preferred
• 5+ years’ experience in Life Sciences Marketing role, experience working with NGS Applications
• 5+ years previous experience in product marketing management or marketing program management administration
• Proficient computer skills, Microsoft Office Suite and/or Gsuite; working knowledge o program/project management software (e.g., Smartsheet, MS Project)
• Experienced at compiling and following budgets
• Excellent verbal and written communication skills
• Able to multi-task, prioritize, and manage time effectively

Preferred Qualifications

• MBA
• MS/PhD

This role will be based in San Francisco or Carlsbad and will require 3 days per week onsite.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.