What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $108,800/year - $147,200/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $108,800/year - $147,200/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

#LI-remote

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from $123,250/ year - $166,750/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.

What you’ll be working on

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
• Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.

We’d love to hear from people with

• 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.

What you’ll be working on

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
• Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.

We’d love to hear from people with

• 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice to Have

• Product management experience working across both consumer and enterprise SaaS products 
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

The base pay provided for this position ranges from $147,900/ year - $191,400/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice to Have

• Product management experience working across both consumer and enterprise SaaS products 
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.

You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work.

What you’ll be working on

• Own strategy and roadmap for a high-priority initiative with direct revenue impact
• Define the long-term vision while staying close enough to execution to catch when things drift
• Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs 
• Mentor and elevate the PMs around you through example, not just feedback
• Bring commercial rigor to every roadmap decision connecting features to outcomes
• Work with platform and infrastructure teams to define what capabilities are needed and in what order

We’d love to hear from people with

• 8+ years in product management with a track record of owning complex, cross-functional bets
• Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops
• Strong strategic long term and short term instincts 
• Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience
• Proven ability to influence without authority across large, matrixed organizations
• Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output
• Comfort with AI and data as product primitives — you know how to build things that feel intelligent
• Experience at a SaaS company serving SMB or mid-market customers
• Background in integration-heavy products or platforms with rich API ecosystems
• Familiarity with AI-powered recommendation or next best action systems

The base pay provided for this position ranges from CAD $192,100.00/year - $226,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.

You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work

What you’ll be working on

• Own strategy and roadmap for a high-priority initiative with direct revenue impact
• Define the long-term vision while staying close enough to execution to catch when things drift
• Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs 
• Mentor and elevate the PMs around you through example, not just feedback
• Bring commercial rigor to every roadmap decision connecting features to outcomes
• Work with platform and infrastructure teams to define what capabilities are needed and in what order

We’d love to hear from people with

• 8+ years in product management with a track record of owning complex, cross-functional bets
• Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops
• Strong strategic long term and short term instincts 
• Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience
• Proven ability to influence without authority across large, matrixed organizations
• Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output
• Comfort with AI and data as product primitives — you know how to build things that feel intelligent
• Experience at a SaaS company serving SMB or mid-market customers
• Background in integration-heavy products or platforms with rich API ecosystems
• Familiarity with AI-powered recommendation or next best action systems

The base pay provided for this position ranges from $208,250.00/year - $269,500/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

The Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.

You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.

What you’ll be working on

• Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.
• Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.
• Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.
• Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.
• Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.
• Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.

We’d love to hear from people with

• 8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.
• Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.
• Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).
• Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).
• Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.

The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

This is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.

What you’ll be working on

Strategic Leadership & Product Alignment

• Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.
• Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.
• AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.

Technical Expertise & Innovation

• LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.
• Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform.  Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).
• Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.
• Ownership of model lifecycle: experimentation → deployment → monitoring → iteration
• Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.

Team Management & Development

• Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.
• Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.

We’d love to hear from people with

• Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.
• Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS
• Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).
• NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.
• Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).
• Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.

The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

This is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.

What you’ll be working on

Strategic Leadership & Product Alignment

• Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.
• Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.
• AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.

Technical Expertise & Innovation

• LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.
• Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform.  Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).
• Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.
• Ownership of model lifecycle: experimentation → deployment → monitoring → iteration
• Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.

Team Management & Development

• Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.
• Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.

We’d love to hear from people with

• Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.
• Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS
• Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).
• NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.
• Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).
• Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.

The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from CAD $92,650/ year - $109,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

What we’re looking for

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Repor

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 3 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

The base pay provided for this position ranges from CAD $90,100.00/ year - $106,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an experienced Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. 

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

Required

• 3 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members 
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice to have

• Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

The base pay provided for this position ranges from $106,250 / year - $143,750 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

#LI-remote

What we’re looking for

We are looking for an Engineering Manager to join the team responsible for SurveyMonkey’s AWS Cloud Platform evolution and operations.  You will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our environments.

What you’ll be working on

• Own and operate existing AWS environments, focusing on stability, enhancements, and continuous improvement using Amazon Web Services. 
• Enhance and maintain self-managed Kubernetes clusters on EC2 (upgrades, scaling, reliability) using Kubernetes and Docker. 
• Drive improvements in infrastructure automation using Terraform, AWS CloudFormation, and Ansible. Optimize CI/CD and GitOps workflows using GitHub Actions, Jenkins, GitLab, Argo CD or FluxCD. 
• Strengthen observability and reliability using Amazon CloudWatch, Splunk, Grafana, Prometheus, Elastic Stack and OpenTelemetry. 
• Databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium
• Lead troubleshooting, incident response, and hands-on technical improvements while mentoring engineers.

We’d love to hear from people with

• 8–12 years of experience with Amazon Web Services or similar platforms. 
• Strong hands-on experience with self-managed Kubernetes..
• Expertise in Terraform, AWS CloudFormation, scripting, and Helm. 
• Experience with CI/CD, GitOps, and observability tools like Splunk, Grafana, and Prometheus. 
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium
• Previous people management experience.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI-Hybrid

What we’re looking for

We’re seeking a Mid Market Account Executive who can manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private sector stakeholders while utilizing AI and different Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. 

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. 

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week.

#LI-Hybrid

What we’re looking for

As a member of the Infrastructure team at SurveyMonkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.

What you’ll be working on

• Support and operate AWS environments following established best practices.
• Contribute to infrastructure automation using Terraform,CloudFormation,Ansible and CI/CD pipelines.
• Assist with deployments, monitoring, and troubleshooting production systems.
• Develop and enhance automation for infrastructure provisioning and deployments.
• Contribute to CI/CD pipeline improvements using tools like GitHub Actions,Jenkins, or GitLab.
• Work with containerized applications using Docker and Kubernetes.
• Implement and maintain monitoring, logging, and alerting systems.
• Work with tools like CloudWatch, Splunk, Grafana, Prometheus, or ELK.
• Participate in incident response and support efforts to improve system reliability and performance.
• Work closely with senior engineers and gradually take ownership of components.
• Participate in on-call rotations and support incident resolution.

We’d love to hear from people with:

• 5-7 years of relevant professional experience with cloud platforms such as AWS, Heroku.
• Experience with Terraform, Cloudformation Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm.
• Experience with Splunk,  Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).
• Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third-party Observability tooling.
• Experience with GitOps and tools like ArgoCD/fluxcd.
• Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.
• Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.
• Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI-Hybrid

What we’re looking for

The Quality Platform team is looking for a Software Engineer passionate about software quality and test automation. We are a small team dedicated to supporting the tooling and infrastructure that help our engineering teams write, execute, and report on tests. You’ll have the opportunity to debug test automation issues with fellow engineers and build metric dashboards to help report on product quality. 

What you’ll be working on

• Creating and maintaining automation frameworks.
• Developing tools to aid in testing.
• Building and developing dashboards for reporting metrics.
• Helping engineers debug issues with test automation.
• Advising teams on test strategy.
• Collaborating with a talented team of engineers to build high-quality products.

We’d love to hear from people with

• 2-4 years of role-related experience.
• Proficient in both JavaScript and Python.
• Experience with building tools to aid in testing or development.
• Experience with SDET tools such as Selenium, Webdriver.IO, PyTest.
• Experience with logging tools and dashboarding, such as Splunk and Grafana.
• Experience with CI/CD methodologies.
• A data-driven, growth mindset in the approach to self-development and problem-solving.
• Experience with React, GitHub Actions, or AWS Timestream preferred.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Amsterdam office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. 

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs)

The base pay and on-target commission provided for this position ranges from CAD $73,950 / year - $87,000 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking a New Business Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users in the Education, Nonprofit, Government, and Canadian Commercial sectors. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close.

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).

The base pay and on-target commission provided for this position ranges from CAD $112,625 / year - $135,500 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. 

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs)

The base pay and on-target commission provided for this position ranges from CAD $73,950 / year - $87,000 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We’re seeking a New Business Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users in the Education, Nonprofit, Government, and Canadian Commercial sectors. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close.

What you’ll be working on

• Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.
• Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.
• Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.

We’d love to hear from people with

• B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).
• Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.
• Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.
• Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).

The base pay and on-target commission provided for this position ranges from CAD $112,625 / year - $135,500 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

What we’re looking for

SurveyMonkey Enterprise is a powerful survey platform that enables teams and organizations to enhance their business ecosystem with People Powered Data, helping them make smarter, data-driven decisions.The Enterprise Admin Experience team builds enterprise-grade administration tools used by SurveyMonkey’s largest customers. We develop advanced user and team management features, including asset library management, role-based access control, survey branding, user reporting, and core security services (Identity, AuthN, AuthZ), such as SSO and OAuth 2.0/OIDC.We are looking for a talented Front-End Software Engineer with a passion for building modern user experiences and a basic understanding of backend concepts. Our team works closely with product and design partners to elevate the enterprise customer experience and expand our business.

What you’ll be working on

• Planning, designing, and building front-end experiences
• Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extensible code, and keeping tabs on post-release metrics
• Working closely with product managers and UX designers, iterating quickly to ensure we build the best solutions with quality in mind
• Collaborating with other engineers to validate best practices and logical designs
• Focusing on code quality and optimizing for performance, accessibility and reliability
• Mentoring and guiding engineers on best practices
• Promoting and contributing to the design patterns and development techniques across our engineering organization

We’d love to hear from people with

• 8+ years of experience in web application development
• Experience with modern JavaScript frameworks like React, Angular or Vue.js, Next.js, Apollo GQL
• Experience with technologies such as Node.js, GraphQL, Python, and TypeScript
• Experience coding around various external service APIs
• Strong interest in doing code reviews, writing tech specs, collaborating within and across teams, and troubleshooting issues
• Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners
• Experience deploying scalable software with Docker, Ansible or K8S
• Experience with Cloud technologies such as AWS
• Experience with Authentication and Authorization systems, including knowledge of at least one of SAML, OIDC, or OAuth

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI-Hybrid