What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice to Have

• Product management experience working across both consumer and enterprise SaaS products 
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

The base pay provided for this position ranges from $147,900/ year - $191,400/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice to Have

• Product management experience working across both consumer and enterprise SaaS products 
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.

You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work.

What you’ll be working on

• Own strategy and roadmap for a high-priority initiative with direct revenue impact
• Define the long-term vision while staying close enough to execution to catch when things drift
• Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs 
• Mentor and elevate the PMs around you through example, not just feedback
• Bring commercial rigor to every roadmap decision connecting features to outcomes
• Work with platform and infrastructure teams to define what capabilities are needed and in what order

We’d love to hear from people with

• 8+ years in product management with a track record of owning complex, cross-functional bets
• Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops
• Strong strategic long term and short term instincts 
• Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience
• Proven ability to influence without authority across large, matrixed organizations
• Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output
• Comfort with AI and data as product primitives — you know how to build things that feel intelligent
• Experience at a SaaS company serving SMB or mid-market customers
• Background in integration-heavy products or platforms with rich API ecosystems
• Familiarity with AI-powered recommendation or next best action systems

The base pay provided for this position ranges from CAD $192,100.00/year - $226,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.

You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work

What you’ll be working on

• Own strategy and roadmap for a high-priority initiative with direct revenue impact
• Define the long-term vision while staying close enough to execution to catch when things drift
• Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs 
• Mentor and elevate the PMs around you through example, not just feedback
• Bring commercial rigor to every roadmap decision connecting features to outcomes
• Work with platform and infrastructure teams to define what capabilities are needed and in what order

We’d love to hear from people with

• 8+ years in product management with a track record of owning complex, cross-functional bets
• Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops
• Strong strategic long term and short term instincts 
• Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience
• Proven ability to influence without authority across large, matrixed organizations
• Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output
• Comfort with AI and data as product primitives — you know how to build things that feel intelligent
• Experience at a SaaS company serving SMB or mid-market customers
• Background in integration-heavy products or platforms with rich API ecosystems
• Familiarity with AI-powered recommendation or next best action systems

The base pay provided for this position ranges from $208,250.00/year - $269,500/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote