Company Overview 

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Regional Manager, Affordable Housing

The Regional Manager, Affordable Housing is responsible for overseeing the entire operations of a housing community portfolio. As a Regional Manager specializing in affordable housing you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Affordable Housing

• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed. 
• Monitor LIHTC Application and Annual Recertification processes. 
• Regulatory Compliance – Ensures compliance with regulatory and funding requirements, contracts, and reporting 
• Conduct files reviews, physical inspections, and interacts with regulatory agencies. 
• Conduct semi-annual inspections as required. 

Personnel Management

• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
• Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
• Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
• Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
• Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures

Financial Management

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Provide monthly written evaluation of income and expense line items that are significantly over budget
• Provide Capital improvement suggestions for the future of the site
• Monitor all proposals and contracts for large projects at sites and check work in progress
• Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
• Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

• Develop yearly marketing plan and utilize marketing strategies & systems
• Provide marketing strategy to generate rentals or for rent increases
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) 
• Effectively show, lease, and move in prospective residents

Administrative & Maintenance Management

• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

Travel

• This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Education & Experience

• Affordable housing experience which includes LIHTC
• Prior experience as a Regional Manager
• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements 

#LI-Hybrid

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.This is a safety-sensitive position and may be subject to additional compliance requirements.

About Us

At Johnson Barrow, we believe that our strength starts with a passion for excellence. Our 60 years of innovation allows us to be one of the most established and respected HVAC organizations in the Pacific Northwest. We are proud to be on the cutting edge of system technology, which is extremely critical in today's energy conscious market. By continually striving to foster a positive, supportive culture, we not only hold ourselves to the highest standard for our customers but enjoy and take great pride in the work we do!

Position Summary

We are seeking a dependable and detail-oriented*Commercial HVAC Technician *to support customers after system installation. You must have an EPA Universal and be able to Program controls. This role focuses on equipment start-up, commissioning, troubleshooting, and ongoing service for commercial and industrial HVAC systems. The ideal candidate will ensure that installed systems perform as designed, operate efficiently, and meet client expectations for comfort and reliability.

This position requires between five and fifteen percent travel, primarily within the greater Portland area. Travel may include overnight stays. All business travel expenses are reimbursed in accordance with company policy.

Key Responsibilities

• Perform equipment start-up and commissioning of newly installed HVAC systems, including verifying proper operation and settings.
• Conduct scheduled preventive maintenance to maximize system life and efficiency.
• Diagnose, service, and repair HVAC equipment issues such as electrical faults, refrigerant leaks, or airflow imbalances.
• Verify that control systems and safety devices are functioning correctly.
• Work with project managers and installation teams to resolve post-installation issues quickly and effectively.
• Document all service and maintenance work performed, including test results, parts used, and system adjustments.
• Provide clear communication to customers about system performance, recommended improvements, and service needs.
• Maintain compliance with safety standards, codes, and company procedures.
• Participate in training to stay current with HVAC technologies, diagnostic tools, and energy efficiency practices.

Required Qualifications

• 4+ years of commercial HVAC service or maintenance experience (installation background a plus).

• EPA Universal Refrigerant Certification required.

• Strong knowledge of HVAC systems, controls, and post-installation troubleshooting.

• Ability to read wiring diagrams, schematics, and manufacturer specifications

• Excellent communication and customer service skills.

• Valid driver’s license and clean driving record.

• Ability to work in diverse environments (rooftops, mechanical rooms, outdoor conditions).

• Must have and EP Universal. Nice to have 06A license /LEB (Limited Energy/ Electrical Basic).Understand and perform all electrical work associated with HVAC and refrigeration systems, including:

  • Installation, repair, replacement, and maintenance of HVAC/R electrical components
  • Working on both low‑voltage and line‑voltage systems
  • No limits on voltage, phase, or amperage for licensed electricians
  • This Service Technician should be license forcommercial HVAC electrical work, including wiring for equipment.
  • Electricalm theory, thermastat wiring andn IT connection

Pay Transparency

For this role, the anticipated hourly pay range is $40 - $70 USD, depending on qualifications and experience. In addition, Johnson Barrow offers a comprehensive benefits package and reimburses business travel expenses in accordance with company policy.

Total Rewards

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:

· Competitive compensation with bonus opportunities tied to individual and company performance

· Medical, dental, and vision insurance

· Health savings account (HSA) and flexible spending account (FSA) options

· Life and disability insurance

· 401(k) retirement savings plan with company match

· Paid time off (vacation, sick leave, and holidays)

· Employee assistance program (EAP)

· Professional development and training opportunities

· Tuition reimbursement program

· Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.

Looking for a role where you can truly make an impact every day? Join Acadia Benefits, an IMA Company, as our Office Manager in beautiful downtown Portland, Maine - featuring water views and paid parking.

As the heartbeat of our office, you’ll keep everything running seamlessly while supporting a tight-knit, high-performing team. This is a perfect opportunity for someone who thrives on organization, enjoys being the go-to person, and takes pride in creating a positive workplace experience.

This fully onsite role is Monday–Friday, 30 hours per week - and yes, it’s benefits-eligible.

What You'll Do

• Manage all general office functions, including mail, supply inventory, interoffice communications, current and archived files, collect invoices and submit them for payment
• Point person for all general inquiry calls, fax/email messages, and deliveries
• Organize and help execute mailings for events and marketing
• Print and assemble materials for customer meetings
• Update and distribute agendas for weekly team meetings
• Primary contact for all vendors/contractors/service reps (e.g., property management, cleaning staff, parking, shipping, equipment servicing, etc.)
• Act as office liaison with IMA IT team and IT consulting company
• Monitor and maintain equipment inventory lists, preventative maintenance, and subscription renewals
• Coordinate equipment orders and installations in coordination with IMA
• Work closely with IT team to develop and implement Information Security policies that support company compliance efforts
• Organize and track company required ongoing training in coordination with IMA
• Update and maintain, customer, prospect, and carrier contact information
• Run and distribute various weekly, monthly, and ad hoc reporting and mailings
• Event planning and project coordination (internal and external)
• Prepare materials for events, meetings and trade shows/conferences
• Manage all broker appointment applications and records; complete license renewals; E&O Certificates; W9’s
• Coordinate onboarding and training for all new hires
• Create and submit monthly expense reports

You Should Have

• Minimum 2 years of experience in office administration, marketing, and/or sales support roles.
• Expertise in MS Office required, including intermediate level Excel and Power Point.
• Familiarity with CRM programs and experience with Teams, Mailings and Mail merges, Forms and OneDrive, Canva, Zoom, preferred.
• Experience managing office procedures, vendors, facilities, and office equipment.
• Strong communication, organizational and interpersonal skills and ability to be intuitive to fulfill tasks and needs of the office.
• Excellent initiative and follow-up skills, and ability to prioritize and carry out a variety of responsibilities with requests from various people.

Role Overview

We are seeking an analytical and technically skilled professional to lead the implementation, management, and ongoing enhancement of our cash flow engine. This role will be responsible for modeling balance sheet cash flows, supporting interest rate risk (IRR) analytics, and ensuring the integrity of key metrics such as Net Interest Income (NII) and Economic Value of Equity (EVE).

The ideal candidate brings a strong understanding of asset-liability management (ALM), behavioral modeling, and financial modeling frameworks, along with the ability to translate complex assumptions into actionable insights.

Key Responsibilities

• Support the vendor selection and system implementation of the firm’s cash flow engine / ALM system
• Develop, maintain, and enhance cash flow models for assets and liabilities that will be used for risk monitoring and balance sheet forecasting
• Produce and analyze interest rate risk metrics, including NII and EVE under various scenarios
• Design, document, and support behavioral assumptions (e.g., prepayments, deposit decay, betas, non-maturity deposit modeling)
• Partner with Finance and Risk teams to ensure alignment of modeling assumptions and outputs
• Perform scenario analysis and sensitivity testing to support balance sheet strategy and risk management
• Ensure data integrity, model accuracy, and compliance with internal policies and regulatory expectations
• Support model validation, audit, and regulatory review processes
• Identify opportunities to improve automation, efficiency, and model sophistication

Qualifications

• Bachelor’s degree in Finance, Economics, Mathematics, Engineering, or a related field (advanced degree preferred)
• 5+ years of experience in bank ALM, bank Treasury, IRR modeling, or quantitative finance
• Strong understanding of:
• Bank balance sheets, products, and cash flow drivers
• Net Interest Income (NII) modeling
• Economic Value of Equity (EVE)
• Interest rate risk frameworks
• Cash flow hedging
• Experience developing and supporting behavioral models and assumptions (e.g., deposits, loans, prepayments)
• Hands-on experience with ALM or cash flow engine platforms (e.g., QRM, Empyrean, BancWare, or similar)
• Strong quantitative and analytical skills; proficiency in Excel and/or programming tools (Python, SQL, R a plus)
• Ability to communicate complex modeling concepts to non-technical stakeholders

Preferred Skills

• Experience in banking* or financial services
• Familiarity with regulatory expectations for IRRBB and model risk management
• Experience with model validation or governance frameworks
• Strong problem-solving mindset with attention to detail

What Success Looks Like

• A fully implemented and reliable cash flow engine supporting accurate NII and EVE projections with up to monthly production runs
• Well-documented and defensible behavioral assumptions
• Supporting a cross functional operating model for balance sheet forecasting
• Clear, actionable insights that inform balance sheet and risk management decisions
• Scalable modeling infrastructure that evolves with the business

Compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $207,800 - $259,800
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $187,000 - $233,800
• Canadian employees (any location): CAD  196,400 - 245,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

Position Summary

The Structural Engineer will lead seismic compliance and certification efforts for IEM’s low- and medium-voltage power distribution equipment, ensuring products meet regulatory, code, and customer requirements for high-seismic regions. In addition to seismic qualification, this role will support research & development and product engineering teams by assisting with the structural design of internal equipment structures, skids, frames and containerized power solutions. This position plays a critical role in enabling market access, improving product performance, and supporting innovation across IEM’s product portfolio.

Ideal Candidate Profile

The ideal candidate is a technically strong, hands-on professional who combines deep structural engineering expertise with practical experience in seismic testing, qualification and analytical studies. They thrive in cross-functional environments, working with engineering, sales, and customers to translate complex seismic requirements into executable testing and compliance strategies.

Key Responsibilities

• Lead and manage seismic compliance for low- and medium-voltage power distribution equipment, including both standard products and custom design-to-order offerings.
• Own the planning, execution, and documentation of seismic qualification programs in accordance with ICC-ES AC156, IBC, UBC, IEEE 693, and related standards.
• Manage HCAi (formerly OSHPD) seismic preapprovals, enabling maximum flexibility for custom design-to-order equipment.
• Collaborate with our clients’ Structural Engineers of Record (SEOR) and AHJs on site-specific studies and approvals for custom-engineered equipment.
• Coordinate the design, fabrication, and analysis of seismic test articles in collaboration with product development and manufacturing teams.
• Plan, schedule, and support shake table testing at external laboratories, including travel to witness and support tests.
• Review test data, evaluate results, and prepare technical reports and certification submittals.
• Support R&D and product development by designing and optimizing structural components within electrical equipment.
• Design and analyze equipment skids, frames, enclosures, and containerized or modular power solutions.
• Provide structural guidance on anchorage, load paths, vibration, and transport-related considerations.
• Support continuous improvement of structural design practices, seismic strategies, and internal engineering standards.

Qualifications

• Bachelor’s degree in Structural or Civil Engineering (structural emphasis required); Master’s degree preferred.
• Active Professional Engineer (PE) license required; California licensure strongly preferred.
• 5–10 years of experience in structural engineering, with a focus on seismic design and nonstructural component qualification.
• Demonstrated experience with HCAi preapproval processes.
• Strong working knowledge of ICC-ES AC156, IBC, UBC, and IEEE 693
• Experience designing structural steel components, frames, skids, and equipment support structures.
• Ability to translate code and test requirements into practical, manufacturable designs.
• Strong communication skills and ability to work cross-functionally with engineering, manufacturing, sales, and customers.

Workplace Conditions

• Travel required to support seismic testing, customer engagement, and project needs (approximately 10–25%).
• Fast-paced, collaborative engineering environment supporting both compliance and innovation.

Position Summary

The Structural Engineer will lead seismic compliance and certification efforts for IEM’s low- and medium-voltage power distribution equipment, ensuring products meet regulatory, code, and customer requirements for high-seismic regions. In addition to seismic qualification, this role will support research & development and product engineering teams by assisting with the structural design of internal equipment structures, skids, frames and containerized power solutions. This position plays a critical role in enabling market access, improving product performance, and supporting innovation across IEM’s product portfolio.

Ideal Candidate Profile

The ideal candidate is a technically strong, hands-on professional who combines deep structural engineering expertise with practical experience in seismic testing, qualification and analytical studies. They thrive in cross-functional environments, working with engineering, sales, and customers to translate complex seismic requirements into executable testing and compliance strategies.

Key Responsibilities

• Lead and manage seismic compliance for low- and medium-voltage power distribution equipment, including both standard products and custom design-to-order offerings.
• Own the planning, execution, and documentation of seismic qualification programs in accordance with ICC-ES AC156, IBC, UBC, IEEE 693, and related standards.
• Manage HCAi (formerly OSHPD) seismic preapprovals, enabling maximum flexibility for custom design-to-order equipment.
• Collaborate with our clients’ Structural Engineers of Record (SEOR) and AHJs on site-specific studies and approvals for custom-engineered equipment.
• Coordinate the design, fabrication, and analysis of seismic test articles in collaboration with product development and manufacturing teams.
• Plan, schedule, and support shake table testing at external laboratories, including travel to witness and support tests.
• Review test data, evaluate results, and prepare technical reports and certification submittals.
• Support R&D and product development by designing and optimizing structural components within electrical equipment.
• Design and analyze equipment skids, frames, enclosures, and containerized or modular power solutions.
• Provide structural guidance on anchorage, load paths, vibration, and transport-related considerations.
• Support continuous improvement of structural design practices, seismic strategies, and internal engineering standards.

Qualifications

• Bachelor’s degree in Structural or Civil Engineering (structural emphasis required); Master’s degree preferred.
• Active Professional Engineer (PE) license required; California licensure strongly preferred.
• 5–10 years of experience in structural engineering, with a focus on seismic design and nonstructural component qualification.
• Demonstrated experience with HCAi preapproval processes.
• Strong working knowledge of ICC-ES AC156, IBC, UBC, and IEEE 693
• Experience designing structural steel components, frames, skids, and equipment support structures.
• Ability to translate code and test requirements into practical, manufacturable designs.
• Strong communication skills and ability to work cross-functionally with engineering, manufacturing, sales, and customers.

Workplace Conditions

• Travel required to support seismic testing, customer engagement, and project needs (approximately 10–25%).
• Fast-paced, collaborative engineering environment supporting both compliance and innovation.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

Position Summary

We are seeking a highly motivated and detail-oriented Assembly and Wiring Technician to join our prototyping team. The ideal candidate will be experienced in the assembly, inspection, and testing of complex electrical and/or mechanical systems. Assembly and Wiring Technician responsibilities include the assembly of metal, plastic and electronic parts, evaluation of drawings, documentation, and process control. This role is critical, and applicants must be self-starters who require little supervision to assemble switchgears quickly and safely. Production schedules must be meticulously maintained.

Key Responsibilities

1. Responsibilities

• Assemble metallic, electric and plastic components following drawings, specifications and bills of material.
• Terminate, route, bundle, and label wires and wire harnesses according to IEM standards, and methods.
• Operate computer, terminal and wire labeling equipment.
• Mount devices using various tools including, drills, taps, wrenches and clamps.
• Scale ladders to attach overhead objects.
• Assure connectivity of cables and test for compliance to standards.
• Identify opportunities to simplify and improve techniques.
• Comply with all safety, quality and work rules, guidelines, and regulations.
• Maintain production equipment, and a safe, clean, and healthy work environment.
• Escalate problems and communicate progress.
• Accurately transact data and update dashboards.
• Handle, store and retrieve materials.
• Support others.

1. KPI’S

• On time to promise (%)
• Production downtime (%)
• Scrap rate (%)

Competencies

• Strong analytical and problem-solving skills.
• Attention to detail.
• Effective communication and collaboration skills.
• Ability to follow instructions and complete tasks accurately.
• Flexibility to adjust to challenges and changing priorities.
• Skill in promoting a positive and collaborative work environment.
• Effective time management skills to prioritize tasks, meet production deadlines.
• Willingness to take ownership of tasks and responsibilities.

Qualifications

• 3-5 years of assembly experience; preferably in both mechanical and wiring.
• 1-2 years of experience, or training in document control.
• Forklift experience a plus.
• Lean manufacturing experience preferred.

Workplace Conditions

• Physical Demands:
• Activities: Sitting – 10% Walking/Standing – 90%
• Climbing: Up to 10 steps at a time.
• Lifting: Continuously lift up to 50 lbs.
• Bending: Must be able to bend, squat, and climb.
• Vision: Ability to see small or detailed items.
• Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.
• Environment: Shop/warehouse. Not climate controlled. Exposure to heat and cold, wet/humid conditions, noise/vibration.

Compensation

The salary range for this role is $32-$45 per hour, based on location, experience, and qualifications.

Position Summary

We are seeking a highly skilled and detail-oriented Industrialization Electrical Systems Engineer to support the development and manufacturing of low and medium voltage switchgear products. This role is critical to ensure the accuracy, safety, and reliability of electrical assemblies by reviewing designs, proposing wiring methods, validating product functionality, and collaborating with electrical designers and manufacturing teams.

Key Responsibilities

1. Design Review and Validation:

• Interpret electrical schematics as single-line and three-line, wiring diagrams, and layout drawings to ensure manufacturability and compliance with standards.
• Identify design errors or inconsistencies and propose corrective actions to design teams.
• Collaborate with Electrical Engineers to align electrical design with physical constraints and manufacturing capabilities.
• Propose improvements to wiring methods and component selection to enhance reliability and ease of assembly.

1. Process Definition and Documentation:

• Define and document standardized wiring processes for various switchgear configurations.
• Develop validation protocols for electrical assemblies, including continuity, insulation resistance, and functional testing.
• Ensure traceability of design changes and maintain version control of electrical documentation.
• Support the creation of work instructions and training materials for technicians and assemblers.

1. Product Validation and Testing:

• Lead the development of electrical validation procedures for prototype and production units.
• Define and implement test setups for verifying electrical performance and safety.
• Analyze test results and support root cause analysis for failures or deviations.
• Ensure compliance with relevant standards (e.g., UL, IEC, IEEE) and internal quality requirements.

1. Training and Technical Support:

• Train technicians and assemblers on proper wiring techniques, safety protocols, and interpretation of electrical drawings (single-line and three-line)
• Provide on-the-floor support during initial builds and troubleshooting of electrical issues.
• Develop visual aids and reference materials to support consistent execution of electrical tasks.

1. Continuous Improvement and Collaboration:

• Participate in design reviews and provide feedback on manufacturability.
• Collaborate with design, operations, and quality teams to improve product performance and reduce assembly errors. Building a close relationship with IEM Electrical Engineers
• Support Lean Manufacturing initiatives and contribute to continuous improvement projects.
• Recommend new tools, components, or technologies to enhance electrical assembly processes.

Competencies:

• Strong understanding of electrical systems, components, and wiring practices for low and medium voltage applications.
• Proficiency in interpreting electrical schematics, wiring diagrams, and layout drawings.
• Familiarity with validation and testing methods for electrical assemblies.
• Knowledge of relevant standards (UL, IEC, IEEE) and safety protocols.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• Attention to detail and commitment to quality.

Education and experience:

• Bachelor’s degree in electrical engineering or a related field.
• +5 years of experience in electrical design, manufacturing, or testing of switchgear or electrical enclosures.
• Experience with CAD tools
• Experience in a manufacturing environment with cross-functional collaboration.

Compensation

The salary range for this role is $89,440  -$135,000  per year, based on location, experience, and qualifications.

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Telehealth Substance Use Disorder Counselor – Portland, Oregon

Please note: This is a state-specific application. If you are not currently licensed in Oregon, we encourage you to visit www.affect.com to view our active openings by state.

If you do not see a current opportunity in your state, we still welcome you to submit your information through our General Application for Future Openings, also available on our website. We’d love to keep your details on file for future consideration.

This is a telehealth position providing remote care to Affect members, based out of our office in Portland, Oregon.

About Affect

Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.

We’re looking for compassionate and motivated Telehealth Substance Use Disorder (SUD) Counselors to deliver virtual individual and group counseling sessions that support recovery and promote wellness.

Key Responsibilities:

• Conduct intake assessments to evaluate Member readiness and determine appropriate level of care
• Facilitate group and one-on-one counseling sessions using Affect’s evidence-based curriculum
• Provide crisis support and coordinate appropriate referrals when needed
• Maintain timely, accurate documentation in our electronic medical record (EMR) system
• Collaborate with clinical supervisors on individualized treatment and discharge planning
• Ensure compliance with HIPAA and all relevant state regulations
• Applicants must be licensed in their respective state, and all credentials must be verified through the State Board’s website as part of the application process
  
  

Requirements:

• Active and verifiable Oregon counseling licenses of CADC-I, CADC-II, CADC-III + (LCSW, LMFT, LPC)* MH License need to do 120 hours of training prior to start, as well as your state of residence.  All credentials must be verified through the State Board’s website as part of the application process
• Proficient with Microsoft Office or Google Suite, EMR systems, and telehealth platforms
• Passionate about supporting individuals in recovery and building therapeutic relationships
• Comfortable working both independently and as part of a collaborative team in a fast-paced, mission-driven startup environment
• Have a private, HIPAA-compliant workspace and reliable internet

The Benefits of Joining Affect

• The salary range for this full-time position is $55,000 - $70,000 and will commensurate with experience and professional license.
• Employees may enroll in offered medical, dental, and vision coverage and employer paid life and disability insurance also provided. Employees may enroll in Affect's company’s 401k plan. 
• Employees have paid vacation, sick time, company observed holidays and parental leave is provided. 
• Remote work flexibility.
• Opportunities for continuing education and professional development.
• Supportive team culture focused on impact, collaboration, and innovation.
• Be part of building a modern, inclusive, and accessible addiction care system.

Be part of the mission. Help us reshape the future of substance use disorder care!

At Tenstorrent, we build computers for AI, and the developers shaping its future.

Our high-performance RISC-V CPUs, modular chiplets, and scalable compute systems give developers full control at every layer of the stack, at any scale from a single-node experimentation to data center-scale deployment.

We believe in an open future. Our architecture and software are designed to be edited, forked, and owned. Our team of engineers, dreamers, and first-principle thinkers is redefining how hardware and software converge to accelerate innovation.

As part of a new organization focused on experience, we need engineers for our Developer Relations team that deeply understand developers’ trials , tribulations, and wins. While you’ll certainly build on Tenstorrent hardware and software, your focus will be on working with developers directly online and at in person events. You'll meet developers where they are, understand their needs, and partner with them to manifest an open future we can all be proud of. 

This role is remote, but you're welcome to work from one of our offices if you're nearby. We encourage candidates of all experience levels to apply. Your interview will determine the best fit, and offers will reflect that assessment.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• Inspire developers and builders to reach their goals using tools well-suited to their needs.
• Are comfortable talking to developers online, on stage, or in written content developed to connect, instruct, and inspire.
• Explore how AI can augment and enhance your development capabilities and want to share your experience to empower the developers of today and tomorrow.

What You Bring 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience managing developer communities.
• Strong skills across multiple parts of a developer’s stack.
• Passion about AI and compute.
• Fluency with open source development practices and tools, e.g., Git, GitHub, CI, VSCode.

What You Will Learn

• Foster meaningful interactions online and offline between Tenstorrent and developers.
• Partner closely with Comms and Marketing to ensure narrative alignment.
• Initiate and nurture VIP dev relationships that scale trust, not just reach.
• Monitor discussions and sentiment within community channels, identify key trends, opportunities, and blocks.
• What you don’t know while working with a team of enthusiastic operators of varying experience levels.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

At Tenstorrent, we build computers for AI, and the developers shaping its future.

Our high-performance RISC-V CPUs, modular chiplets, and scalable compute systems give developers full control at every layer of the stack, at any scale from a single-node experimentation to data center-scale deployment.

We believe in an open future. Our architecture and software are designed to be edited, forked, and owned. Our team of engineers, dreamers, and first-principle thinkers is redefining how hardware and software converge to accelerate innovation.

As part of a new organization focused on experience, we need engineers for our Developer Relations team that deeply understand developers’ trials , tribulations, and wins. You'll build, present, and contextualize the tools, demos, and interfaces developers need to navigate and fully utilize Tenstorrent hardware and software. You'll meet developers where they are, understand their needs, and partner with them to build an open future. 

This role is remote, but you're welcome to work from one of our offices if you're nearby. We encourage candidates of all experience levels to apply. Your interview will determine the best fit, and offers will reflect that assessment.

Who You Are

• Passionate tool builder. You're comfortable creating things developers love to use  like command-line utilities, SDKs, dashboards, service integrations, content management systems, and microsites. 
• Curious and explore how AI can augment and enhance your development capabilities. 
• Want to share that experience to empower today's and tomorrow's developers. 
• Believe that being open is a key advantage and wayfinder in how to act and what to do next.

What We Need

• A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• A proven track record building great experiences for a developer audience.
• Strong skills across multiple parts of a developer’s stack.
• Fluency with open source development practices and tools, for example, Git, GitHub, CI, VSCode.
• Strong product instincts.
• Interest and experience working at varying levels of the AI engineering stack.

What You Will Learn

• Build web-based tools, demos, and playgrounds, letting developers explore our offerings.
• Translate complex platform capabilities into intuitive user and developer experiences. We improve the developer experience by reducing friction and improving education throughout.
• Partner closely with Marketing, Creative, Engineering, and Product to connect narrative with function.
• Advocate for seamless UX, from box to screen.
• The state-of-the-art in AI inside a growing, international community of open computing enthusiasts.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

ABOUT PROMETHEUS

Founded in 1965, Prometheus is the largest privately held owner of apartments in the San Francisco Bay Area, with a portfolio of over 13,000 apartments in the Silicon Valley, Portland, and Seattle regions. We invest in real estate long-term and the focus on enduring quality drives every element of what we do - from our selection of locations to design decisions, reinvestments into our Neighborhoods and our operating strategy. 

We are proud to be a Certified B Corporation, part of a group of companies that meets the highest standards for using business as a force for good. We have more than 500 Prometheans, and have a home office in San Mateo, with satellite offices in Portland, Oregon, and in the Bay Area. We are a vertically integrated company with four main core competencies in-house: acquisitions/investments, development, value-add renovations, and operations/property management. Prometheus has a long history of award-winning approaches to what we do, receiving over 100 awards for design and excellence including Fortune Magazine’s list of 100 Best Small & Medium Companies, the 100 Best Workplaces for Women and Best Places to Work in the Bay Area.

OUR PURPOSE

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

YOUR ROLE AND IMPACT 

Some companies call them “Leasing Agents” or “Leasing Consultants,” but at Prometheus our Neighbor Ambassadors do so much more. As a Neighbor Ambassador, your role is a constant blend of:

• Customer Service - Simply put, it's your job to make sure our Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
• Sales - You help make renting easy. Before our community members become Neighbors, they are Future Neighbors, and you are there to guide them through our Ultimate Leasing Experience.  
• Administration - Whether it's creating Neighborhood reports, conducting market surveys, preparing rental agreements, or posting apartment advertisements, you'll learn how to master the operations of property management in this role.

As you can tell, you'll be busy, but our Neighbor Ambassadors love that. Every day brings something a little different and challenges you to grow in new ways. You'll be empowered to solve problems by indulging your creativity and be supported by others who love to do the same. So, if you're passionate about people and are looking for the right entry-level opportunity to get you started on a long-term career journey, then come take that first step with us. 

JOB QUALIFICATIONS

• Your Experience - Prometheans come from all walks of life and from all over the globe. We’re also very diverse in that we hire talent with experience in other industries and who bring different skill sets and ideas to our company. You should bring a passion for working in a customer service, sales and marketing environment.
• Your Cultural Traits - Although we’re a highly dispersed organization by the nature of our business, our Prometheans are strongly united by our Purpose, Mission and our Cultural Traits. These are the defining characteristics of a Promethean: Team Oriented, Communicator, Entrepreneurial, Passionate, Self-Starter, Creative, Principled, and Brand Ambassador.
• Working Weekends - Our Neighborhoods are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks, including your birthday! 

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about. The provided salary range is based on a number of factors, including location, job-related skills, experience and qualifications.   

Compensation

• Pay Range: $21.00 to $23.00 per hour
• $200 Incentive Per Lease
• Discretionary Semi-Annual Bonus Plan
• Weekend Shift Premium Pay

Other Bonuses & Incentives where Applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

Benefits & Perks

• Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
• Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
• Behavioral Health Program Accessible 24/7
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with Employer Matching
• Recognition & Rewards Program (Torch)
• Vacation: 10 days per year with accrual increasing over time
• Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
• Sick Leave: 9 days per year
• 12 paid holidays, including your birthday!
• Paid Volunteer Time
• Tenure-based Housing Discounts
• Educational Assistance, Tuition Reimbursement

Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide. 

Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you'd like more information about your EEO rights as an applicant under Federal Employment Laws, please check out these FMLA, EEO, and EPPA pages.

About the role

As a Senior Legal Program Manager, you’ll sit at the intersection of legal execution, operational excellence, and process design. You’ll partner closely with attorneys across a range of subject areas, lead key programs, drive complex cross-functional initiatives, and identify practical ways to use AI and automation to reduce manual work and increase the Legal team’s overall impact. This role is well suited for someone who's energized by both day-to-day execution and longer-term process improvement.

What you’ll be doing

You'll provide hands-on program and project management support across a broad range of legal work, including corporate, regulatory, product, IP, commercial, privacy, and employment matters. On the corporate side, you'll support core work like entity management, board and stockholder matters, corporate records, and compliance, while also helping drive larger transactions, strategic initiatives, and other key company milestones. You'll manage our patent and trademark portfolios, run the patent incentive program, and support product and regulatory efforts such as licensing, product compliance, exams, audits, due diligence, and the work required to support Mercury's application for a bank* charter.

A major part of this role is helping each legal subteam identify where AI can most meaningfully improve how work gets done. You'll evaluate existing manual processes, spot opportunities to introduce AI-driven solutions, and design smarter workflows that reduce repetitive work, increase the team's impact, and help us stay ahead of the curve.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Who you are

• 8+ years of experience in legal project management, legal operations, or as a paralegal
• A mix of law firm and in-house experience, ideally at a technology company; fintech, financial services, or another highly regulated industry is a plus
• Experience supporting complex work in corporate and/or regulatory areas
• A track record of designing and improving scalable legal processes
• Strong communication and cross-functional influence skills
• Deep working knowledge of AI-powered legal tools and emerging legal tech
• Comfortable in fast-moving, ambiguous environments and able to make decisions when the path isn't perfectly clear
• A creative problem-solver who loves building better ways of working and isn't afraid to challenge outdated processes

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,200 - $197,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,400 - $178,000
• Canadian employees (any location): CAD 149,500 - 186,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JB1

Account Analyst

Join a high-impact underwriting team where your precision and insight drive smarter business decisions.

*This is a hybrid position.Candidate must reside in Maine.

Are you detail-driven and organized? Do you enjoy being the behind-the-scenes force that keeps everything running smoothly? If so, we’re looking for an Account Analyst to partner closely with our Underwriting team and play a pivotal role in delivering accurate, compliant, and timely service to our agents.

Why Its Important

This isn’t just a support role—it’s a launchpad into underwriting expertise. You’ll gain hands-on exposure to pricing decisions, policy lifecycle management, and risk evaluation, all while building strong relationships with underwriters and agents.

What You’ll Do

As an Account Analyst, you’ll be the backbone of the underwriting process, ensuring data integrity, operational excellence, and seamless policy management:

• Drive accuracy and compliance by supporting policy issuance in partnership with Managing Underwriters
• Own the details—gather, analyze, and maintain critical account data across systems
• Prepare and track renewal underwriting reviews, keeping everything on schedule
• Quote, modify, and support business decisions within established underwriting guidelines
• Assist with complex transactions and out-of-guideline requests as directed
• Leverage underwriting systems to build and maintain policy information for new and renewal accounts
• Manage policy lifecycle actions—renewals, cancellations, and endorsements—with precision
• Ensure consistent workflow execution and maintain high-quality documentation
• Deliver responsive service by communicating clearly and following up with agents in a timely manner

What You Bring

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet service standards
• A proactive, solutions-oriented mindset
• Comfort working with data and automated systems
• Excellent communication and follow-through

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com.

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role. 

MEMIC's Job Applicant Privacy Notice

Check out our benefit offerings here! Targeted salary range: ___________

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates

Client service

• Maintains regular, professional contact to create and foster relationships with client representatives
• Researches and resolves issues and requests in a timely manner, including issues requiring direct interactions
• Answers questions related to benefits program
• Conducts reviews and works to provide guidance on compliance related matters

Client meetings

• Assists in and prepares materials and collateral for meetings and discussions
• Actively participates in discussions
• Records and reports meeting discussion and action items
• Carrier and vendor management
• Oversees new vendor/carrier implementations
• Reviews carrier, vendor, and plan documents and contracts
• Maintains regular contact with carrier and vendor representatives to ensure client advocacy and that issues are being resolved in a timely manner

Communication and education

• Works with clients to develop short and long-term employee communication objectives
• Creates member facing collateral pieces to promote and clarify benefit program features
• Leads in person, virtual, and telephonic sessions to provide information and plan details to participants
• Uses regular interactions to update clients on carrier and vendor partner features and services

Internal partnerships

• Actively participates and contributes to client service team operations
• Effectively communicates client updates to appropriate team members
• Assists with other team duties as needed – i.e., position vacancy, cover personal time off, etc.

REQUIRED EXPERIENCE AND SKILLS include but are not limited to:

• Attains and maintains state life and health license in accordance with IMA standards
• Bachelor’s degree in relevant field or equivalent job experience
• 4 or more years of relevant experience
• Intermediate MS office skills (specifically PowerPoint, Outlook, Word, and Excel)
• Ability to learn and work in agency/client management systems and other related software and technology platforms
• Ability to work independently
• Intermediate interpersonal communication skills – written and oral – with the ability to articulate ideas and information in a clear and concise manner
• Demonstrates critical thinking and problem solving
• Ability to present information in a group setting (in person and virtually)
• Intermediate organizational skills including the ability to manage multiple projects with variable deadlines
• Possesses high degree of diplomacy and tact while maintaining confidentially

#LI-JS1

Job Summary:
The Sr. Plant Manager is responsible for providing strategic and operational leadership across multiple dairy manufacturing plants. This role ensures safe, efficient, compliant, and cost-effective operations while driving continuous improvement, talent development, and alignment with company objectives. Plan, organize, direct and provide leadership necessary in Safety, Warehouse, Transportation, Quality, Employee Relations, Performance, and Cost across Concord, NH & Portland, ME sites. 

Essential Duties and Responsibilities:

• Provide direct leadership and oversight to multiple dairy manufacturing plants, ensuring consistent execution of production, safety, quality, and cost objectives.
• Contribute to development of the annual budget, performance goals, and operational improvements across multiple facilities.
• Own multi- site operating budgets, capitol planning, and cost-reduction initiatives.
• Ensure full compliance with all dairy, food safety, people safety, and regulatory requirements including but not limited to FDA, FSMA, GMPs, HACCP, OSHA, Environmental and Sustainability requirements, and customer standards across multiple locations.
• Ensure effective communication between facilities, other departments, and employees by ensuring established communication methods regarding company performance, food safety, people safety, and the promotion of an open door policy.
• Dive productivity improvements for optimization, waste reduction and margin enhancement.
• Partner with other departments such as Supply Chain, Engineering, Quality, Finance, and HR to ensure alignment and execution of business priorities.
• Supervises activities of a team of direct reports.
• Responsible for overseeing and monitoring Ethical Sourcing guidelines.
• Establish and maintain a positive work environment including personnel policy development, training safety and housekeeping.
• Stay abreast of new technologies associated with the industry, through trade magazines, training classes and technical manuals.
• Other duties as assigned by the GVP of Operations

Education and Experience:

• BS preferred
• 7+ years-experience in a high volume Dairy Manufacturing environment required. ESL/Fluid Dairy is preferred.
• Operations management responsibility in a 7x24 operation.
• Budgeting and Planning experience required.
• Must have prior experience managing other operational functions such as project, processing and packaging.
• In depth knowledge of PMO and other regulatory guidelines required as well as the ability to interact with federal and state employees.
• Experience with filling, packaging, transportation and customer service targets.

Skills and Competencies:

• Effectively prioritizes and adapts to competing demands easily shifting from one action and solution to another based on the needs of the business.
• Inspires others confidence in them through vision and passion to build commitment and overcomes resistance while building highly engaged functional teams.
• Agile communicator who can clearly present complex ideas to others and can constructively address disagreement and conflict while building consensus.
• Strives to bring out the best in others by generously giving credit and help that sets a stage to develop team members' skills and encourage growth.
• An innovative manager who looks for ways to improve and promote safety, quality and efficiencies.
• Excellent Computer Skills including but not limited to Microsoft office suites and MRP/ERP systems.

#LI-Onsite #LI-LG1

Medical Director/ Attending Physician

Location: Portland, Maine
Schedule: Full-Time 
Salary per annum: $200,000 - $300,000 

About Infinite Medical P.C.

Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on what matters most: providing compassionate, personalized care that meets the unique needs of each resident. Together, we champion continuous innovation and collaboration in our shared mission to redefine senior care across the country.

Job Summary

We are seeking a dynamic and compassionate Medical Director/ Attending Physician to join our team. As the Medical Director/ Attending Physician, you will play a key role in overseeing the delivery of comprehensive care to patients, ensuring high-quality service, and promoting best practices across the healthcare team. You will provide leadership, guidance, and direction to clinical staff, fostering a collaborative environment while maintaining the highest standards of patient care. This is an exciting opportunity to make a meaningful impact on patient outcomes and contribute to the growth and development of our medical team.

Responsibilities

• Provide ongoing oversight, mentorship, and clinical guidance to the medical staff to maintain high standards of care
• Foster a collaborative environment that promotes best practices and continuous professional development
• Lead the interview and credentialing process for prospective medical staff
• Chair or co-chair the Quality Assurance and Performance Improvement (QAPI) Committee on a quarterly basis
• Assist in Department of Health (DOH) survey preparedness, ensuring compliance with state and federal regulations
• Lead the implementation of new clinical programs and initiatives
• Stay informed of advancements in geriatric and long-term care to continuously evolve the facility’s clinical offerings
• Provide direct patient care to residents, ensuring the highest quality of clinical treatment and support

Requirements

• Certified Medical Director (CMD) certification is preferred.
• Extensive experience in long-term care (LTC) or skilled nursing facility settings.
• Strong leadership, communication, and team-building skills.
• In-depth knowledge of regulatory requirements and quality improvement processes in long-term care
• Ability to collaborate with interdisciplinary teams and external stakeholders to enhance patient care and facility operations
• Must be able to lift a minimum of 20 pounds and stand / walk / work on your feet up to 6-8 hours per day

Benefits

• Competitive salary per annum: $200,000 - $300,000 
• Health
• Dental
• Vision
• 401K
• Company-Sponsored Life Insurance
• Paid Time Off
• Malpractice Insurance

Why Work With Us?

• Make a meaningful impact on the lives of seniors
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance 

Equal Opportunity Employer

Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.

#INDL

WHAT YOU WILL DO

onX is seeking a Senior Backend Engineer with a passion for building scalable platform Identity and Access Management (IAM) systems. Your focus will be on designing, developing, and scaling secure authentication, authorization, and user management services that are foundational to our platform. You will play a key role in evolving our IAM platform and delivering seamless cross-platform authentication across iOS, Android, and web.

You will be part of our Core Services team that enables product teams to build faster and more securely by providing core infrastructure, services, and patterns. This is a great opportunity to help shape the future of how users securely access and interact with onX's suite of outdoor technology products.

This position reports to the Director of Engineering, Core Services.

TECHNOLOGIES WE USE

Our backend engineers primarily work in Go running in Kubernetes on Google Cloud Platform. The IAM team works extensively with identity platforms (Ory Kratos, Hydra, Oathkeeper), distributed databases (CockroachDB), and OAuth 2.0/session management patterns. Understanding mobile authentication tradeoffs (WebView vs. browser-based auth, token-based patterns) is particularly relevant for this role.

As an onX Senior Backend Engineer, your day to day responsibilities would look like:

(Essential Job Duties)

• Build scalable, secure IAM services that enable new features and products across the onX suite of apps
• Design and implement backend systems focusing on observability, fault-tolerance, security, and high performance
• Drive architectural decisions related to Identity and Access Management, ensuring alignment with and advancing our broader platform strategy
• Define and implement SLIs/SLOs for IAM services; drive reliability engineering practices including incident response and performance optimization
• Write thorough unit, integration, and acceptance tests to ensure high service quality and maintainability
• Document APIs, service architectures, and technical decisions for internal stakeholders and external partners as needed
• Collaborate closely with fellow engineers, product managers, and other stakeholders through design reviews, paired programming, and cross-functional planning sessions
• Leverage and extend existing onX services and platform patterns to drive consistency and reduce duplication
• Proactively improve system monitoring, alerting, diagnostics, and operational readiness of IAM-related services
• Participate in an on-call rotation to ensure backend services remain highly available and reliable
• Mentor and share knowledge with engineers on your team
• Lead by example and embody onX's company values, fostering a culture of technical excellence, ownership, and collaboration
•  

LOCATION

onX has created a thriving distributed workforce community across several US locations. This position can be performed from an onX corporate office, “Basecamp,” or “Connection Hub". 

• Corporate Offices: onX was founded in Montana with offices in Missoula and Bozeman. If you prefer to work in an office at least part of the time this is a great option.
• Basecamps: Basecamps are established virtual workforce communities where a sizable number of distributed team members group for work, volunteering, socializing, and adventure.  
  • Our current Basecamps are located within a 90-mile radius of the following: Austin, TX; Charlotte, NC; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA. 
• Connection Hubs: Connection Hub locations are smaller, emerging communities of distributed team members. 
  • Our current Connection Hubs are located within a 60-mile radius of the following: Boise, ID; Charleston, SC; Dallas/Fort Worth, TX; Phoenix, AZ; Richmond, VA; Spokane, WA; and Vermont.

WHAT YOU’LL BRING

• B.S., M.S., or equivalent experience in computer science or a related field
• Eight or more years of professional software development experience, with API development as a primary focus for at least three of those years
• Strong Go/Golang backend development experience with RESTful API design
• Experience building and debugging distributed, scalable, highly available microservices architecture
• Solid understanding of identity systems: OAuth 2.0, session management, bearer token authentication, SSO integrations
• Experience with distributed databases (CockroachDB or similar PostgreSQL-compatible distributed systems) and relational databases (PostgreSQL, MySQL)
• Excellence in designing and developing modern APIs and scalable systems that ensure reliability and extensibility
• Familiarity with Docker, Kubernetes, and infrastructure-as-code technologies such as Terraform
• Strong computer science foundation
• Security-first mindset -- you think about threat models, secure defaults, and defense in depth as part of your design process
• You evaluate technologies and solutions based on merit, stability, performance, and the ability to debug
• Ability to write maintainable, well-tested code that's easy for others to understand
• A strong sense of ownership of your work
• Advocacy for customers -- both internal colleagues and end users -- and their experience
• Permanent US work authorization is a condition of employment with onX

Preferred Qualifications

Though not required, we would be thrilled to consider candidates with any of the following:

• Experience with identity platforms such as Ory Kratos, Auth0, Cognito, or similar
• Experience with the Ory Stack, especially Hydra, Kratos, and Oathkeeper
• Experience with Authzed SpiceDB, Google Zanzibar, or AWS Cedar for fine-grained authorization
• Understanding of mobile authentication patterns: WebView vs. browser auth tradeoffs, token-based flows across iOS/Android/web
• Reliability engineering experience: SLI/SLO implementation, incident response, performance optimization
• SOC2 compliance experience or familiarity with security audit frameworks
• Experience with Elixir or the Phoenix Framework
• Familiarity with Google Cloud Platform
• Experience working with a distributed team

COMPENSATION

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $146,000 to $182,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE ARE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits including a no-monthly-cost medical plan 
• Parental leave plan of 5 or 13 weeks fully paid
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle in and outside of the gym
• Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PS@onxmaps.com. 

Position open until filled. 

#LI-Remote

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent 
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports.

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

COMMUNICATION AND RELATIONSHIPS

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 2+ years Retail Management experience
• Must be available to work 15-20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. 
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Part-Time Benefits:

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

The hourly rate for this position is $20 - $22. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

Mercury is building the banking* stack for startups, and protecting our customers from fraud is core to that mission. As our Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, we've evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement. We're looking for a Manager to lead the Enablement pillar.

This is a people management role, but it's not a traditional "ops manager" role. The Account Fraud Enablement team is the infrastructure layer of our fraud program. Your team builds the policies, training, quality systems, and tooling that make it possible for our investigators to make fast, accurate, high-stakes decisions at scale. You'll manage a team of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling. You'll also partner closely with the Fraud Investigations Manager to ensure that what Enablement builds actually lands in production and improves outcomes.

This role is ideal for someone who has built or scaled operational programs in fraud, risk, or trust & safety; someone who understands that sustainable growth in fraud operations depends as much on the quality of your playbooks and training as it does on the skill of individual investigators.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You'll Do:

• Lead and develop the Account Fraud Enablement team: Manage a team of risk investigators focused on policy, quality, training, operational tooling, fraud domain governance, and fraud trend analysis. Provide coaching, career development, and clear growth paths across the enablement track.
• Own the quality control program: Oversee QC governance, calibration processes, and scorecard design. Ensure QC results drive meaningful feedback loops into training, policy, and tooling for both internal investigators and BPO agents.
• Scale BPO operations: Partner with our BPO provider to own training curricula, operational readiness for new program launches, QA frameworks, and ongoing performance management. You'll be the connective tissue between Mercury's fraud standards and BPO execution.
• Build and maintain fraud policies and procedures: Ensure SOPs, playbooks, and Guru documentation stay current with evolving fraud patterns, product changes, and regulatory requirements. Drive a culture where documentation is a first-class operational asset.
• Drive fraud domain trend analysis: Work with your team to manage fraud domains (e.g., ACH, wire, check, card-related account fraud), identify emerging patterns, and translate intelligence into actionable operational changes in partnership with Risk Strategy, whether that's new alerting logic, updated decisioning criteria, or process redesign.
• Own tooling and process improvements: Collaborate with Risk Strategy, Engineering, and Product to identify operational bottlenecks and advocate for tooling changes that increase investigator efficiency and decision quality.
• Support audit and compliance readiness: Ensure the enablement team's work product (policies, procedures, training materials, QC results) meets audit and regulatory standards. Serve as a key contributor to fraud-related audit responses.
• Partner across the fraud org: Work hand-in-hand with the Fraud Investigations Manager and the Senior Manager of Fraud to ensure alignment between what Enablement builds and what Investigations needs. Collaborate with Risk Strategy on alert management, rule validation, and AI-assisted fraud detection workflows. Interface with CS Readiness, Onboarding, and other cross-functional teams.

The Ideal Candidate:

• Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment, ideally managing project-oriented or program-focused teams rather than purely queue-based teams.
• Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams. You know the difference between documentation that looks good and documentation that actually changes behavior.
• Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance.
• Understands fraud investigations at a practitioner level. You don't need to be the best investigator on the team, but you need to understand how fraud decisioning works: account-level risk signals, transaction monitoring, escalation triage… well enough to evaluate whether your team's enablement work is hitting the mark.
• Brings strong opinions on quality: what good QC looks like, how to build calibration into a program, and how to use quality data to drive continuous improvement rather than just compliance checkboxes.
• Brings strong project and program management rigor. You'll be managing multiple concurrent workstreams like BPO readiness, QC program development, policy overhauls, and tooling requests — and you need the discipline to scope work, set milestones, track dependencies, and hold your team and cross-functional partners accountable to timelines.
• Is comfortable operating in ambiguity. This is a role where you'll need to build structure in a fast-moving environment, balance competing priorities across internal teams and BPO partners, and make judgment calls about where to invest your team's time.
• Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces. Mercury values crisp, well-structured communication, and this role is responsible for the written artifacts that govern how fraud decisions get made.
• Has a track record of developing talent: coaching investigators or specialists into more senior roles, creating transparent career frameworks, and giving feedback that actually lands.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
• Canadian employees (any location): $145,800 - $182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis. 

About the Job

As our Director of Accounting & Corporate Controller, you will lead financial operations during a critical growth phase as we scale from R&D to mass production and commercial deployment. You’ll build scalable systems and controls, establish reporting processes that support rapid decision-making, and provide financial insights that help leadership execute on ambitious goals. This is a hands-on role ideal for a builder ready to mature, scale, and integrate our accounting infrastructure for manufacturing and commercial deployment

Responsibilities

Financial Operations & Cash Management

• Lead day-to-day accounting operations, including AP/AR, GL,payroll, and tax, ensuring accuracy and efficiency.
• Develop and refine cash flow forecasting and runway management tools, giving leadership real-time financial visibility.

Cost Accounting & Manufacturing Finance

• Partner with engineering and manufacturing teams to implement robust inventory and cost accounting practices.
• Ensure accurate production cost tracking, BOM traceability, and system alignment as we scale to high-volume manufacturing.

Financial Reporting & Compliance

• Ensure integrity of financial statements and compliance with GAAP and tax regulations.
• Deliver timely, audit-ready month-end and year-end closes.
• Lead external audit processes and maintain internal controls appropriate for a scaling hard tech company.

Systems & Process Development

• Implement and optimize ERP systems and integrate with PLM/MRP/MES/procurement tools.
• Ensure that accounting systems capture the data required to inform key business decisions.
• Design scalable accounting processes that support cross-functional collaboration and operational agility.

Reporting & Analysis

• Partner with FP&A and executive leadership to inform forward-looking forecasts with actual results.
• Build reporting packages for leadership, board meetings, and investors.
• Develop lightweight reforecasting and scenario planning tools to maintain up-to-date financial visibility.

Qualifications

Required:

• 6+ years of progressive experience in accounting and financial reporting, including leading financial operations for $50M+ organizations.
• Deep expertise in GAAP, financial statement preparation, internal controls, and tax compliance.
• Experience with cost accounting, inventory accounting, and financial audits.
• Strong Excel and financial modeling skills – your models are both accurate and maintainable.
• Hands-on experience implementing and managing ERP systems (NetSuite strongly preferred).
• Extraordinary attention to detail. You deeply understand the importance of accuracy and tightness in accounting and reporting.
• Excellent analytical and problem-solving skills with the ability to translate financial data into strategic insights.
• Proven ability to design and implement accounting systems and processes that effectively scale with company growth.
• Strong communication and leadership skills to partner effectively with cross-functional teams and senior leadership.

Preferred:

• Prior experience building and scaling accounting functions in a high-growth startup.
• Experience in manufacturing, hardware, clean technology, or other capital-intensive industries.
• Familiarity with PLM, MRP, MES, and procurement systems.
• CPA or CMA certification.

Additional Requirements

• Work onsite from our Portland, OR headquarters.
• Flexibility to work longer hours or weekends when required during critical periods. Occasional periods of intensity are balanced by policies designed to make startup pace sustainable, including unlimited PTO, flexible working hours, and ability to work remotely as needed.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $150,000 - $250,000, depending on experience
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location

This is an on-site position. Our offices are located in Portland, Oregon.

About the Company

The open ocean is Earth’s largest and most power-dense renewable energy resource. Panthalassa is harnessing that resource to generate the cheapest energy on the planet. Our mission is to provide abundant and affordable clean energy for everyone.

Founded in 2016 and based in the Pacific Northwest, our team comes from diverse backgrounds in aerospace, naval architecture, marine operations, hardware, software, and research.

About the Job

Our core technology is the Node, a device that produces energy in the ocean’s harshest conditions for years at a time without human maintenance or intervention. The Node's turbo-generator system is the critical component which includes all components from the fluid interface through to encompassing electromechanical energy conversion, dynamic sealing, structural integration, and control interfaces.

As the Technician – Turbines & Generators, you will support the manufacturing, machining, assembly, and integration of hydro turbines and generators. This is a roll-up-your-sleeves role in which you'll prototype, build, and troubleshoot alongside world-class engineers.

This role sits at the intersection of precision machining, electromechanical assembly, and innovative fixture design, supporting prototype builds as well as low-volume production. You will work closely with generators, fluid dynamics, mechanical  engineers and highly skilled electrical technicians to translate designs into robust, manufacturable hardware, ultimately ending in its deployment in the Node at sea.

Candidates should have strong interpersonal skills and thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. If you are an excellent technician, regardless of your background, we want you to apply.

Our staff have worked at organizations such as SpaceX, Blue Origin, Boeing, Tesla, Apple, Virgin Orbit, Astra, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the US Army and Air Force, as well as research universities, startups, and small companies across a range of industries. We are organized as a public benefit corporation and are backed by leading venture capital firms, private investors, philanthropic investors, and endowments.

We strive to be the best engineering team on the planet, and we compensate our engineers accordingly. 

Responsibilities

• Assemble hydro-turbine and generator subassemblies, precision rotating machinery, sealing interfaces, and related integration tooling
• Support trial builds, teardowns, re-assembly and design iterations
• Perform conventional machining operations viz. lathe, milling, drilling, grinding as needed
• Interpret and work from detailed manufacturing drawings and CAD models
• Collaborate with design engineers to suggest manufacturability improvements
• Design, fabricate, and validate custom assembly fixtures, jigs, and alignment tools
• Develop innovative fixture solutions 
• Come up with the CAD models and drawings for the necessary fixtures and assemblies
• Utilize 3D printing for rapid prototyping of fixtures and mock-ups
• Perform dimensional inspections using Vernier Calipers, micrometers, bore gauges, Dial indicators, height gauges etc.
• Ensure compliance with tolerance stack-ups during assembly
• Document assembly procedures, inspection reports, and deviations
• Provide feedback on assembly challenges, tolerance feasibility and fixture effectiveness
• Support prototype iteration cycles and root-cause analysis
• Contribute ideas to improve build repeatability, safety, and efficiency

Required qualifications:

• Diploma / Associate degree in mechanical engineering, Tool & Die, Electromechanics, Manufacturing technology
• Experience in turbo-machinery, motors, generators or rotating equipment prototype build and assembly
• Strong hands-on experience with precision mechanical assembly, conventional machining processes etc.
• Working knowledge of GD&T and tolerance interpretation
• Experience using 3D printing for functional prototyping or tooling
• Strong written and verbal communication skills
• Able to independently work on complex fixtures and assembly designs
• Strong problem-solving and hands-on troubleshooting ability
• High technical curiosity and a passion for learning
• Innovative mindset, comfortable designing solutions when standard tools don’t exist
• High attention to detail and craftsmanship
• Strong organizational and interpersonal skills

Desired qualifications:

• 10+ years in a similar role
• Prior exposure to hydro turbines, electric motors, or generators
• Experience operating and supporting multi-axis CNC machines for shafts, turbine runners, fixtures, tooling etc.
• Familiarity with magnetic components and magnet safety
• Experience assembling high-precision rotating machinery
• Basic understanding of hydro turbines and electrical machines (stators, windings, insulation systems)
• Experience working alongside R&D teams in iterative development environments
• Experience working on marine or offshore machinery
• Familiarity with materials and coatings for submerged or corrosive environments
• Experience working on subsea bearings, or hydrodynamic bearings, or hydrostatic bearings
• Experience working on laser cutting and laser welding processes
• Experience with instrumentation and controls (pressure transducers, thermocouples, RTDs, etc.)
• Familiarity with NX/Teamcenter
• Read and interpret GD&T per ASME Y14.5 standards

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Additional Requirements

• Travel to vendors and test sites as needed
• Intermittently able to work longer hours and weekends to support critical needs. While we expect a lot of each other, we also offer a high degree of autonomy and work-life balance, including unlimited PTO and flexible working hours.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $45 - 55/hour
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
• Flexible paid time off
• Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
• Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
• Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
• Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
• Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to help facilitate your move to Portland if needed.

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

About the Company

The open ocean is Earth’s largest and most power-dense renewable energy resource. Panthalassa is harnessing that resource to generate the cheapest energy on the planet. Our mission is to provide abundant and affordable clean energy for everyone.

We are rapidly scaling high-power test infrastructure for compute, power electronics, and turbine systems while bringing online state-of-the-art manufacturing equipment across multiple sites. In this environment, identifying creative, practical solutions that enable the delivery of sufficient power—quickly and reliably—will be a key contributor to the company’s success.

Founded in 2016 and based in the Pacific Northwest, our team comes from diverse backgrounds in aerospace, naval architecture, marine operations, hardware, software, and research.

About the Job

We are building a core technology designed to operate in the harshest, most unpredictable environments on Earth, the world’s oceans. Delivering on this mission requires not only elite engineering talent but a work environment that runs smoothly, scales intelligently, and frees our team to focus on solving impossibly hard problems.

We are looking for an Electrical Infrastructure Engineer to serve as the technical authority for the design and evolution of electrical infrastructure across our facilities. This role spans existing operations and new build-outs, covering infrastructure upgrades, new facility diligence, design input, installation, commissioning, and long-term system performance.

This is a design-forward role for someone who understands how power infrastructure actually gets delivered today, how to source it, design it, and scale it under real-world constraints. You will develop strategies to unlock megawatt-scale capacity quickly by combining traditional and non-traditional infrastructure approaches.  

You are comfortable working upstream, shaping electrical architecture, identifying risks early, and translating evolving engineering needs into practical, buildable infrastructure plans that can be executed with quality and speed. 

What You'll Own

Power Strategy & Infrastructure Design 

• Develop hybrid approaches to delivering MW-scale power (utility, temporary service, generation, storage), understanding technical requirements and thinking from first principles to identify creative solutions that meet those requirements 
• Define paths to capacity (near-term vs. long-term) across cost, schedule, and constraints
• Work directly with utilities and partners to shape power delivery strategy
• Translate evolving load requirements into credible power ramp plans
• Identify constraints and design around them with practical, buildable solutions

Electrical Infrastructure & Maintenance

• Diagnose and resolve power quality issues, failures, and system risks
• Define system standards and design criteria; partner with facilities team and external contractors for execution
• Maintain core system documentation (single-lines, panel schedules)
• Guide maintenance prioritization based on system criticality
• Design scalable distribution systems that avoid rework

Design & Planning Review

• Lead early-stage electrical design, including interim solutions
• Integrate power delivery with cooling, space, and site constraints
• Develop load calculations, single-lines, and conceptual layouts
• Review designs for constructability and capacity
• Coordinate with external partners on design criteria and scope

Construction, Commissioning & Execution

• Sequence builds to enable rapid capacity deployment
• Manage electrical scopes, contractors, and submittals
• Oversee installation to ensure quality, safety, and alignment with design
• Integrate new systems with minimal operational disruption

Capacity Planning & Power Systems Analysis

• Build staged power ramp models aligned to business timelines
• Conduct load studies and track capacity across systems
• Support power system studies 
• Develop forward-looking infrastructure plans

Safety & Compliance

• Own electrical safety programs (LOTO, energy control)
• Ensure compliance with NEC, NFPA 70E, OSHA
• Support inspections, permitting, and incident investigations

Systems, Standards & Continuous Improvement

• Develop electrical specifications and standards
• Improve reliability, maintainability, and documentation practices
• Support cost estimation and budgeting

What We're Looking For

Required

• Degree in Electrical Engineering or related field
• 5–10+ years in industrial, manufacturing, or R&D environments
• Experience with medium-voltage systems, utility interconnection, or large power upgrades
• Strong background in electrical distribution systems and load calculations
• Ability to develop and interpret electrical drawings and system models
• Experience leading contractors and driving execution
• Strong troubleshooting and root-cause capability
• Working knowledge of electrical safety standards (NEC, NFPA 70E, OSHA)

Preferred

• Experience developing non-traditional or hybrid power solutions
• Direct experience working with utilities
• Experience with on-site generation, microgrids, or phased builds
• PE or EIT certification
• Experience with power system modeling tools
• Background in high-growth R&D or prototype environments

Work Environment

This is a full-time, onsite role at our Portland, OR facility. The work involves regular time on the shop floor, in mechanical and electrical rooms, and in active construction or buildout environments. Candidates should be comfortable working alongside engineers, technicians, and contractors in a hands-on industrial setting.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $160,000 - $210,000 annually, depending on experience, qualifications, and background.
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
• Relocation assistance to facilitate your move to Portland (if needed).

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

We’re looking for a AI Solutions Architect to drive our customer-facing chatbot and AI agent experience at Mercury. In this role, you will be pivotal in helping define the strategy for creating the optimal customer experience when interacting with AI agents. You will implement this vision through targeted configuration of workflows and automations, regular reviews of bot performance and quality coaching. 

You’ll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities

1. Strategy driver: Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
2. Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
3. Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
4. Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximize the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
5. Optimize the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels. 
6. Compliance and security: Ensure Mercury’s high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
7. AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
8. Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
9. Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools’ AI offerings can increase efficiency across CS.

What You Bring to the Table

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security

The Ideal Candidate Will Also Have

• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-CJ1

About Mercury:

Mercury is a financial technology company building banking products for ambitious businesses. We've grown from a startup banking* platform to a company that manages tens of billions in deposits — and now we're taking the next step: pursuing a de novo bank charter to become a full-fledged bank.

This is a rare and defining moment. As we transition from fintech to bank, we need to build institutional-grade accounting infrastructure from the ground up. That work starts here.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

The role:

Reporting directly to the Corporate Controller, the Bank Controller will own the accounting function for Mercury's banking entity. This is a foundational leadership role — you will build the policies, processes, systems, and team that enable Mercury to operate as a fully regulated insured depository institution.

You'll work at the intersection of technical accounting, regulatory compliance, and operational build-out. This isn't a role for someone who wants to maintain an existing function — it's for someone who wants to architect one and work closely with Engineering and Product.

What you'll do:

Bank accounting infrastructure

• Design and implement the Chart of Accounts, general ledger structure, and subledger architecture for the bank entity in accordance with call report and regulatory reporting requirements
• Establish bank-specific accounting policies covering investment securities (ASC 320/326), loan accounting, interest income accruals, ALLL/ACL methodology, and fee recognition
• Build out the bank's financial close process and reconciliation framework

Regulatory and call report compliance

• Lead preparation of FFIEC Call Reports (FFIEC 031/041), FR Y-9C, and other regulatory financial submissions on a quarterly basis
• Serve as the primary accounting subject matter expert in regulatory examinations (OCC, FDIC, Federal Reserve), responding to examiner requests and managing remediation items
• Implement and maintain the bank's accounting policy manual in compliance with GAAP, regulatory guidance, and safety and soundness standards
• Partner with Treasury on ALM reporting, liquidity coverage ratios, and interest rate risk disclosures

Financial reporting and controls

• Review the bank entity's standalone GAAP financial statements, including the balance sheet, income statement, and notes
• Design and operationalize the bank's SOX/SOC controls environment in partnership with internal audit and the holding company controller function
• Lead the bank's relationship with external auditors, coordinating the annual audit and interim reviews for the bank entity
• Establish and maintain robust reconciliation controls covering deposits, loans, investments, intercompany balances, and suspense accounts

Team and systems build-out

• Partner with Finance Systems and Engineering to implement or configure the bank's core accounting system, ensuring it supports regulatory reporting and audit requirements
• Define data flows between the bank's core banking system, the Double Entry Ledger, and Mercury's consolidated reporting infrastructure
• Collaborate cross-functionally with Legal, Compliance, Risk, Treasury, and Product to ensure the bank's accounting architecture supports new product launches and regulatory timelines

What we're looking for:

Required experience

• 10+ years of progressive accounting experience with meaningful time in banking 
• Deep familiarity with bank regulatory accounting, including Call Report preparation and GAAP as applied to insured depository institutions
• Strong technical accounting skills across investment securities (ASC 320/326), credit losses (CECL/ASC 326), interest income, and intercompany accounting
• CPA required

Strongly preferred

• Prior exposure to OCC, FDIC, or Federal Reserve examinations in an accounting or controllership capacity
• Hands-on experience building or materially transforming a bank accounting function or experience with a de novo bank charter, bank acquisition, or bank conversion
• Big Four public accounting background with a financial institutions practice

The kind of person who will thrive here

• You are a builder. You get energy from creating infrastructure, not just operating it
• You are comfortable operating in ambiguity. De novo chartering is inherently a process of writing the playbook as you go
• You can translate complex regulatory requirements into practical accounting policies and workflows that a high-performing team can execute
• You communicate fluently with regulators, auditors, engineers, and executives — calibrating your depth and language for each audience
• You have strong opinions on controls and data integrity, and you know how to build consensus to implement them without slowing the business down

Compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

• Our target new hire base salary ranges for this role are the following:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 - 249,900
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 - 224,900
• Canadian employees (any location): CAD 189,000 - 236,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SN1

As Mercury continues to scale, maintaining strong compliance execution and monitoring across customer-facing activities is critical. The Compliance Risk Manager, Product and Marketing Compliance - *Banking Advisory is an experienced individual contributor who supports the Compliance Advisory function through high-quality execution of reviews, monitoring, validation, and documentation under established frameworks.

We are seeking a highly motivated compliance professional to join our Compliance Advisory team. In this role, you will work autonomously on regulatory based review and monitoring activities, owning assigned work from start to finish while operating within defined standards, processes, and escalation paths. You will help surface emerging risks, contribute to continuous improvement of monitoring practices, and support team-level goals through disciplined execution and reporting.

In this role you will:  

• Independently execute compliance monitoring and targeted validation activities across defined channels (e.g., customer communications, sales interactions, marketing activity) using approved scripts, sampling approaches, and procedures
• Own assigned monitoring and validation work end-to-end, including evidence collection, documentation, follow-ups, and timely completion of deliverables
• Identify, document, and classify findings, trends, or repeat observations, and escalate issues appropriately using established escalation paths
• Support validation of remediation actions through follow-up testing and confirmation reviews
• Prepare clear, accurate summaries of monitoring results to support team-level reporting and Advisory leadership visibility
• Execute assigned customer-facing and marketing collateral compliance reviews in accordance with established standards and review criteria
• Contribute ideas for improving monitoring efficiency, documentation quality, or review processes within existing team frameworks

You should have: 

• 3+ years of relevant experience in compliance, risk, monitoring, QA, or testing preferably within a FDIC insured bank, but a  fintech would also be acceptable
• Demonstrated ability to independently execute moderately complex reviews or monitoring activities with minimal day-to-day guidance
• Experience applying defined standards, scripts, or criteria to assess customer-facing materials, sales practices, or communications
• Strong documentation discipline and attention to detail, with the ability to produce audit-ready evidence
• Ability to synthesize review outcomes into clear, structured summaries that support team-level decision-making
• Comfort operating in some ambiguity, asking clarifying questions, and escalating issues when guidance or risk tolerance is unclear
• A bias for action and accountability, with the ability to manage timelines and deliverables for assigned work independently
• Curiosity and willingness to deepen understanding of Mercury products, regulatory requirements, and compliance risk drivers

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $160,700
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600
• Canadian employees (any location): $135,000 CAD - $151,900 CAD

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-DNI

Build and scale the underwriting foundation for our new consumer charge card (0→1).

Mercury is building a banking* stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. 

We’re launching a premium consumer charge card and are looking for a senior credit risk leader to help build and scale the underwriting strategy from the ground up - and own its performance as the portfolio scales.

Our goal is to build a consumer charge card that delivers a premium experience while maintaining disciplined, data-driven credit risk.

This is a hands-on, senior individual contributor role. You’ll take an initial strategic direction and turn it into a scalable, data-driven underwriting program, then monitor, refine, and evolve that strategy post-launch.

You’ll play a key role in shaping how risk decisions translate into customer experience, product growth, and long-term portfolio performance.

As the portfolio grows, this role is expected to evolve into team leadership.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Own:

Build and operationalize the credit strategy

• Translate underwriting vision into formal credit policy and decision frameworks
• Define approval logic, segmentation strategy, and limit-setting methodology
• Establish portfolio guardrails aligned to loss targets and unit economics
• Design account management strategies across the customer lifecycle
• Develop early portfolio management approaches including exposure adjustments, servicing strategies, and input into collections processes as the portfolio matures
• Define portfolio monitoring frameworks and escalation triggers for emerging credit risk trends

Build the data-driven risk engine

• Implement credit policy in our underwriting platform 
• Evaluate and integrate key data sources (bureau, income, debt signals)
• Ensure decision logic is structured, testable, and scalable
• Partner with Engineering and Data to build monitoring and feedback loops

Own portfolio performance post-launch

• Define and track core KPIs (approval rate, early delinquency, loss rate, exposure, utilization, etc.)
• Monitor vintage performance and segment behavior
• Recommend and implement strategy adjustments based on observed risk trends
• Present risk performance, insights, and recommendations to senior leadership

Drive data-informed risk and growth decisions

• Use SQL to independently evaluate underwriting decisions and trade-offs
• Analyze drivers of credit performance and portfolio outcomes
• Partner with Finance on forecasting and risk-adjusted economics

Drive cross-functional execution

• Partner with Compliance to ensure the underwriting program is well-documented and built to scale
• Work with Partnerships, Procurement, and Legal on evaluating and onboarding credit data providers
• Support broader risk initiatives across our business charge card portfolio during the build phase

What We’re Looking For:

• 6+ years of experience in consumer credit risk. Ideal candidates will have 8–12 years of experience across banking, fintech, or unsecured consumer lending
• Experience launching or materially redesigning a consumer lending product
• Experience implementing credit policy within a decisioning or underwriting platform is strongly preferred
• Demonstrated experience owning risk strategy and monitoring portfolio performance
• Deep familiarity with bureau data and core credit risk metrics (approval rate, loss rate, vintage curves, etc.)
• Experience presenting risk insights and strategy recommendations to senior stakeholders
• Experience translating policy into production decision logic
• Strong SQL skills and comfort working directly with data
• Comfortable building in ambiguity and operating in a 0→1 environment

Why This Role Is Unique:

You’ll join before launch -  when foundational decisions are made - and remain accountable for how those decisions perform in-market. You won’t inherit a mature portfolio. You’ll help define how underwriting works, how risk scales, and how this product earns long-term customer trust.

As the consumer portfolio grows, this role has the potential to evolve into a leadership position responsible for building and managing a dedicated consumer credit risk team.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $207,800 - $259,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,00 - $233,800
• Canadian employees (any location): $196,400 - $245,500 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration. 

You’ll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.

*Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Answer user questions over chat, email, and phone
• Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
• Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
• Identify the systemic flaws that lead to user problems
• Work with our engineering team to find and squash bugs
• Communicate our users' needs to our partner banks and work with them to improve their products and processes
• Write help articles and FAQs
• Learn our internal tools and figure out how to improve them
• Put in place processes to make your job more efficient
• Help with other compliance and customer tasks
• Create and sustain warm relationships with our users
• Help build out the customer support and ops infrastructure at Mercury

You should:

• Have 2+ years of experience in a Customer Experience / Customer Support role
• Consistently exercise empathy
• Exude competence
• Always seek to answer the question behind the question
• Understand how to translate complex terminology into clear, human user communication
• Enjoy thinking about how to automate as much of your job as possible
• Keep a clean, ordered inbox
• Stay calm and collected while working on ten things at once
• Feel confident talking with startup folks in person, over chat, or on the phone
• Use creativity while working within difficult constraints
• Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
• And ideally, have a love for language

Schedule Information:

• Required: you will need to be excited to work at least one weekend day per 5 day shift! 
• Schedule options: 
• Sunday - Thursday
• Tuesday - Saturday
• Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too! 
• Your working schedule will be fixed - this is long-term commitment, not a rotating shift

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. 

We welcome candidates from diverse backgrounds and varying levels of experience, as we are hiring for this position across multiple levels. The specific base salary offer details will be determined based on a number of factors, including relevant experience, expertise, geographic location, and internal pay equity relative to peers. 

Our target new hire base salary ranges for this role are the following:

• US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $48,100 - $58,400
• US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $43,300 - $52,500
  
  

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AS1

In 1924, Benjamin Graham began teaching a night class at Columbia Business School. His students were Wall Street professionals who came to learn a radical idea: that investing could be rigorous, disciplined, and principled, not merely speculative. Graham insisted that the best investors weren’t the ones with the sharpest instincts, but the ones who built the most trustworthy systems. He spent the rest of his career proving it.

A century later, most investment platforms still feel like they were designed for the speculative crowd. Mercury is building something different. We believe startups and growing businesses deserve investment infrastructure that is principled, transparent, and embedded in the tools they already use to run their finances. 

Our Treasury product already helps thousands of companies put their idle cash to work, and Mercury Invest brings investing to our personal banking* customers. We operate a registered investment adviser and are standing up an introducing broker-dealer to support these offerings.

We’re looking for a Head of Investments to lead this effort across both our business and personal investing products. This role will also serve in formal regulated capacities, including President of Mercury Advisory (our registered investment adviser) and CEO of our introducing broker-dealer.

This is a rare role: part investment leader, part product leader, and part regulatory executive. You’ll sit in the Product org, working at the intersection of investments, product development, brokerage operations, and compliance, ensuring that as we scale our investment platform, we do so with the rigor and care our customers trust us for.

*​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In This Role, You’ll…

• Set the overall direction for our investment products across business and personal offerings (Treasury and Invest), including how we design, position, and evolve them over time, shaping how tens of billions of dollars are managed on behalf of our customers.
• Serve as President of Mercury Advisory (our RIA), acting as the firm’s accountable leader for investment strategy, client outcomes, and regulatory integrity. You’ll be a named executive officer and primary point of contact for regulators, responsible for the quality and consistency of the investment products and services we deliver.
• Serve as the CEO of our introducing broker-dealer, establishing strong governance, overseeing brokerage operations, and ensuring alignment across product, operations, compliance, and external partners.
• Act as the senior decision-maker on regulatory and business risk matters for our investment entities, synthesizing input from Legal, Compliance, Product, and represent those decisions to regulators when needed. You won’t delegate compliance awareness, you’ll live it.
• Foster relationships with key partners - custodians, fund managers, and critical vendors
• Build a culture that values analytical rigor, regulatory integrity, and the kind of product-minded thinking that makes Mercury distinctive.

You Might Be a Great Fit If You…

• Have 12+ years of experience in investment management, asset management, or wealth management, with meaningful time spent in a leadership role at an RIA, ideally one affiliated with a broker-dealer.
• Are eligible to serve (or have served) as a president of a registered investment adviser and a principal of a broker-dealer, and hold (or are able to obtain) a Series 24 license. You understand the regulatory landscape at a practitioner level, not just theoretically.
• Have experience owning trading operations and overseeing best-execution responsibilities within an affiliated RIA and broker-dealer, including how orders are submitted and managed to optimize execution quality at scale.
• Bring a strong product mindset, with experience building or scaling investment products and platforms in a high-growth environment.
• Have direct experience navigating SEC and FINRA regulatory requirements and working with examiners, and have helped build or operate investment platforms that meet regulatory standards.
• Are a first-principles thinker who can design investment products to meet the distinct needs of both corporate treasury customers and individual retail investors, balancing simplicity, performance, and operational scalability.
• Are a strong communicator who can make complex investment and regulatory concepts accessible to product teams, executives, and customers alike.
• Have a high bar for operational excellence and detail. You understand how breakdowns in trading, reconciliation, or reporting can impact the integrity of the entire system.

Organizational Context

• This role sits within the Product organization, reporting to the Head of Banking.
• You’ll work closely with Investments Operations, Investments Compliance, and the broader Risk and Legal teams.
• As President of Mercury Advisory and CEO of our broker-dealer, you’ll carry fiduciary and regulatory responsibilities that extend beyond typical product leadership.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $289,700 - $362,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-MF1

Mercury is building a complete finance stack for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Risk team to help us out.

This role is laser-focused on the accuracy and overall quality of Mercury’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole. 

As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team’s work. This means conducting regular QC reviews for ICs, contractors, and BPO agents, contributing to monthly QC reports, and supporting project work our team may take on. You’ll play a key role in identifying improvements the Onboarding team can make in order to ensure they’re meeting the high quality customer experience standard we have set. 

You will document and monitor Onboarding’s successes and opportunities, delivering feedback that delights, informs, and inspires. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

On the job, you will:

• Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures
• Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB
• Provide feedback and recommendations to improve performance across the Onboarding team
• Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
• Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement 

You should: 

• Be a highly motivated self-starter, comfortable working within a high-risk environment
• Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities 
• Work efficiently and independently, but ask for help when you need it 
• Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably
• Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work 
• Have a desire to improve processes and products within ONB and the greater Risk org
• Have superb written communication skills, particularly for providing clear and actionable feedback
• Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it
• Be curious and willing to learn about the US banking* system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $85,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $68,300 - $76,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

Mercury is redefining *banking for ambitious companies and behind every great financial platform is a data system that people can actually trust.

As Mercury scales, our revenue systems generate an enormous amount of information: signals from remote and in-person meetings, automation tools, product usage, lifecycle events, and analytics pipelines. Turning that activity into clear, reliable intelligence — without brittle pipelines or constant rework — is critical to how we grow.

We’re looking for a Data Strategy & Operations leader to own the data foundations that power revenue execution. This role ensures that revenue data is reliable, interpretable, scalable, and usable as the business evolves and that teams can act on what they see with confidence.

In this role, you will report to the Head of Platforms & Infrastructure and play a central role in shaping how Mercury models, governs, and operationalizes GTM data. You’ll partner closely with Data Engineering, Data Science, Solution Architecture, Platform Engineering. etc.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Own the definition, structure, and reliability of data originating from revenue platforms (e.g., Salesforce, GTM tools, automation systems)
• Serve as the primary decision owner for GTM-sourced tables and views used for revenue execution, forecasting inputs, lifecycle tracking, and signal-based workflows
• Design and evolve core GTM data models across Salesforce, ETL, and analytics layers
• Partner with Data Engineering to align GTM schemas with enterprise data models and define clear data contracts between source systems and downstream consumers
• Partner with Data Science / Analytics to ensure revenue data is interpretable, statistically sound, and reflects how the business actually operates
• Own clarity around data ownership boundaries, shared dependencies, and escalation paths when upstream or downstream changes impact revenue integrity
• Define and uphold data quality, freshness, consistency, and documentation standards for revenue platforms
• Monitor and improve pipeline reliability, performance, and scalability, proactively identifying fragile or redundant transformations
• Identify opportunities to automate manual or error-prone data workflows and reduce operational overhead
• Act as a data thought partner to Platforms & Infrastructure, Revenue Operations, Analytics, and Security — advising on feasibility, tradeoffs, and sequencing for data-heavy initiatives

You Should:

• Have 7+ years of experience in data engineering or data systems roles within SaaS or technology companies
• Have deep experience designing and operating production data pipelines
• Be highly proficient in SQL and experienced in data modeling
• Have hands-on experience with modern data stacks (e.g., Snowflake, BigQuery, Redshift)
• Have experience with ETL / ELT tooling (e.g., dbt, Airflow, Census, or similar)
• Understand Salesforce data models and common GTM system architectures
• Be able to translate business concepts into durable, well-structured data models
• Communicate clearly with both technical and non-technical partners

Preferred:

• Experience supporting revenue, sales, or customer lifecycle data
• Familiarity with event-based data platforms (e.g., Data Cloud or equivalents)
• Experience working alongside platform engineering and security teams
• Exposure to data governance, access controls, and compliance considerations
• Experience mentoring or guiding other data practitioners

Compensation:

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - $198,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - $178,200
• Canadian employees (any location): $149,700 - 187,100 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SN1

Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.

At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.

We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.

Here are some things you’ll do on the job:

• Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
• Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
• Keep our systems current with the right health insurance information so nothing downstream breaks
• Communicate proactively with customers to resolve issues before they become problems
• Build and refine the internal processes that ensure no enrollment ever gets missed
• Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
• Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

You should have:

• An active Life & Health broker license. This is required to be considered for this role
• Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
• Exceptional detail orientation to help you build resilient systems and processes
• Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
• Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
• Be in the top 5% of your peers, and the people who've worked with you would agree

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900 

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RF1

"Start where you are. Use what you have. Do what you can." – Arthur Ashe

There's a version of investment products legal work that's mostly about maintaining what already exists. Reviewing disclosures that haven't changed in years, advising on products whose architecture was set long before you arrived. This isn't that. Mercury Treasury and Mercury Invest* are in some ways still taking shape and must continually rise to the occasion to meet evolving customer needs. The regulatory frameworks are complex, the product roadmap is ambitious, and the person in this role will have a direct hand in the high quality customer experience we deliver to Mercury users.

Who we are:

Since 2019, Mercury has been on a mission to reinvent banking* for the modern age. We blend elegant design and cutting-edge technology to offer checking and savings accounts, debit cards, payment services, credit products, cash management tools, and sophisticated analytics. Everything we build reflects our belief that finance should be thoughtfully crafted, fast, transparent, and frictionless.

About the team:

Our Product & Regulatory Legal team operates like the rest of Mercury: with urgency, curiosity, and a bias toward action. We embed with product teams from early ideation through launch, working alongside engineers, designers, and compliance partners to get products right. We move fast, we take ownership, and we don't wait to be asked: If something needs figuring out, we’re up to the task.

What you'll do:

• Own the investment products portfolio: Serve as the primary legal advisor for Mercury Treasury and Mercury Invest, the products through which Mercury's business and consumer customers access non-deposit investment products. You'll advise across the full product life cycle, including everything from supporting new feature development, drafting disclosures, calibrating on content for marketing and customer communications, and advising on operational matters with regulatory impacts.
• Work across the company: This role sits at the intersection of product, compliance, risk, engineering, and operations. You'll build relationships across all of these functions and bring legal perspective into conversations early; not as a checkpoint, but as a low ego, high ownership thought partner.
• Advise and support compliance: You'll work closely with Mercury's compliance team on regulatory matters affecting investment products, interpreting requirements, pressure-testing approaches, and supporting examination readiness with FINRA and the SEC.
• Flex and grow: While investment products are your home base, you'll also have opportunities to contribute across Legal on other product areas, gaining new experiences and broadening your expertise over time.
• Use AI intentionally: Bring a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency. We're building a legal team that works smarter, not just harder.
• Be a storyteller: Translate dense regulatory concepts into straightforward, energizing narratives for product teams and other stakeholders as well as external audiences.
• Stay curious and agile: Embrace each new regulation, market shift, or product pivot as a learning opportunity. Mercury's regulatory landscape is evolving quickly, and the scope of this role will grow with it. This is not a maintenance-only role.

What you should have:

• 6+ years of legal experience, with at least 2 of those years focused on non-deposit investment products.
• Familiarity with the Investment Advisers Act, Securities Act, Investment Company Act, Regulation Best Interest, Form CRS/ADV, FINRA rules, and related regulatory frameworks.
• Some in-house experience is preferred but not required. Bonus points for exposure to regulatory agencies relevant to these products, whether as a member of agency staff or as part of an industry role.
• Exceptional communication skills. You know your audience and you tailor accordingly. You're as precise in a Slack thread as you are in a regulatory filing, and you know the value of a well-selected emoji in one versus the other.
• A proactive sense of ownership. You're never afraid to say "I don't know, but I'll find out."
• Strong working knowledge of AI use cases within legal roles and/or financial services generally and genuine interest in using AI to drive efficiency in your work.
• Some additional experience outside the investments/brokerage space. The right candidate brings a broader foundation in financial services, payments, or fintech.

What will make you successful here:

Mercury is a place where legal counsel are expected to have a point of view. Not just about what the regulation requires, but about how the product can meet that bar in a way that's elegant, scalable, and good for customers. The people who thrive on this team treat ambiguity as an invitation rather than a reason to pause. They read a regulation and think about what it permits, not just what it prohibits. 

You'll also spend a meaningful amount of your time on work that doesn't look like traditional legal practice: scoping cross-functional projects, pressure-testing product designs, building operational processes alongside compliance and ops partners. If you're someone who gets energy from that kind of work, and who measures their own impact by whether the product got better and not just whether the memo was airtight, you'll do well here.

* Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Investment advisory products and services offered by Mercury Advisory, LLC ("MA"), an SEC-registered investment adviser. MA is a wholly-owned subsidiary of Mercury Technologies, Inc..

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $219,000 - $273,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $197,100 - $246,400
• Canadian employees (any location): $207,000 - $258,700 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JB1

Every line of code that ships at Mercury passes through a gauntlet of builds, tests, and gates before it reaches our customers. On the surface, that process should feel seamless — frictionless for engineers, undetectable to users, and impossibly reliable. Behind that invisibility is Release Engineering.

Mercury moves fast. We ship frequently, our monorepo grows daily, and the pressure to do it right never lets up. Release Engineering is the team that makes this possible: owning the CI/CD platform, build infrastructure, deployment tooling, and the practices that let 400+ engineers deliver with confidence.

We're looking for an Engineering Manager to lead this team. You'll partner with the Backend Developer Experience team to deliver the full software delivery lifecycle from code commit to production, and build the engineering culture that keeps our release process a competitive advantage rather than a bottleneck.

In this role you will:

• Lead and grow a team of four engineers focused on CI/CD infrastructure, build systems, deployment automation, and developer tooling.
• Create a strong culture of operational excellence, with measurable improvements to pipeline reliability, build times, and deployment confidence.
• Own Mercury's release pipeline end-to-end — from pull request merge to production — ensuring it is fast, reliable, observable, and secure.
• Drive the strategy and execution for improving build performance, test reliability, deployment safety (canaries, feature flags, rollbacks), and developer velocity.
• Partner closely with Platform, Security, and Product Engineering teams to design and deliver systems that meet the demands of a rapidly scaling fintech.
• Establish and evangelize release engineering best practices across Mercury's engineering org — defining standards for deployment frequency, change failure rate, and MTTR.
• Balance long-term platform investments with the day-to-day reliability needs of 400+ engineers shipping code every day.
• Build and maintain tooling that enforces compliance checkpoints and audit trails as part of the release pipeline — without slowing teams down.
• Hire, mentor, and retain top-tier engineers; help them grow into technical leads and raise the overall bar for the team.

You should have:

• 7+ years of software engineering experience, including 4+ years managing engineering teams in high-growth or high-availability environments.
• Deep hands-on experience with CI/CD systems (e.g., Buildkite, GitHub Actions, Jenkins, CircleCI) and the infrastructure that supports them.
• Strong background in build systems (Bazel, Buck2), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, Pulumi, or similar).
• A track record of meaningfully improving release velocity and reliability — you measure what matters and use data to drive decisions.
• Experience operating in regulated or security-sensitive environments, ideally fintech, payments, or banking.
• Excellent cross-functional communication skills — you can translate between engineering depth and business impact, and you partner effectively with Security, Compliance, and Product leaders.
• A pragmatic philosophy: you believe release infrastructure should be a force multiplier for product engineers, not a bureaucratic hurdle.
• The ability to attract, develop, and retain exceptional talent — you take hiring and team development seriously.

What Success Looks Like:

In your first 90 days, you've developed deep context on Mercury's release infrastructure, built trust with your team, and identified the highest-leverage opportunities to improve pipeline performance and developer experience.

Within six months, you've shipped meaningful improvements to build reliability, deployment speed, or observability — and your team has a clear roadmap for the next year.

Over time, you've made Mercury's release process a model for how fintech companies can move fast without breaking things.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. 

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - 298,800
• Canadian employees (any location): CAD $225,900 - 282,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ME1

Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge—data trails from partners, filings, founders, and financial histories—all connecting to form a larger constellation.

That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems—each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.

Our mission is to build the intelligent, automated systems and operational tools that make this possible—where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.

When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.

We’re looking for a Senior Engineering Manager to lead the teams building the systems and tools that make it all happen—from application approvals to ongoing and enhanced due diligence—ensuring every business that joins Mercury is both safe and their experience is delightful.

*​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

• Lead teams (4–8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling.
• Apply AI/ML—from traditional models to large language models—to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth.
• Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor.
• Shape the next generation of our KYC and risk platforms—reliable, resilient, and easy to extend as regulations and business needs evolve.
• Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality.
• Build, mentor, and grow engineering talent; help managers and senior engineers level up technically and organizationally.
• Drive clarity amid complexity: translating between regulatory nuance and technical execution.
• Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant.

You should have:

• 9+ years of software development experience, including 3–5+ years of engineering management in a high-scale tech environment.
• AI/ML expertise—you’ve built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments.
• Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation.
• Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech.
• A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence.
• Strong communication and leadership skills—you can inspire engineers, partner across functions, and adapt your management style to the moment.
• The ability to hire, retain, and develop exceptional technical talent.
• A pragmatic builder’s mindset: you believe beautiful systems are those that work, adapt, and last.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD $225,900 - $282,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RA1

Imagine being a pioneer, venturing through the uncharted territories of the cloud. You're not just navigating; you're shaping the landscape, constructing robust architectures that withstand the tests of time and scale. At Mercury, your mission, should you choose to accept it, is to help steer our cloud infrastructure into the future. With projects as dynamic as migrating our entire fleet to ECS and building out our golden paths for service deployment, your role is pivotal. This isn't just a job; it's an epic tale of transformation and triumph.

As a senior member of our infrastructure team, you will be equipped with essential tools and technologies designed for scaling and enhancing Mercury's infrastructure:

• AWS Services: Proficiently utilize EC2, RDS, IAM, Networking, Opensearch, and ECS to build and manage robust cloud environments.
• Terraform: Leverage Terraform for infrastructure as code to efficiently manage and provision our cloud resources.
• Agentic Infrastructure: Build the frameworks around using AI safely in our infrastructure, both for the agents and the users that kick off those agents.
• Monitoring and Observability Tools: Employ Prometheus, Grafana, Opensearch, and OpenTelemetry to maintain high availability and monitor system health.
• Version Control and CI/CD: Manage code and automate deployments using GitHub & GitHub Actions.

As we gear up for the next stages of Mercury's growth, you will:

• Build our “Infrastructure Platform” to support the growing needs of the Engineering Organization.
• Focus on building a platform that is AI friendly while still usable for engineers. We want our users to be humans and Agents.
• Lead key infrastructure projects, break-down complex initiatives, and define our infrastructure strategy through detailed RFCs and technical specifications.

Must haves:

• You have 5+ years of experience with AWS
• You have extensive experience, ideally 3 years or more, with observability and monitoring tools like Prometheus, Grafana, and OpenTelemetry, optimizing system performance and reliability.
• You have demonstrated ability in technical writing, with at least 3 years of experience creating detailed technical documentation, RFCs, and tech specs that clearly communicate complex ideas.

The ideal candidate should:

• You bring at least 2 years of experience leading infrastructure projects in regulated environments such as HITRUST or SOC2, ensuring compliance and security.
• You have 3+ years of experience managing large-scale Terraform implementations, including the setup and maintenance of Terraform CI/CD pipelines.
• You have 2+ years of experience writing code. We are building an Infrastructure Platform from scratch and there is plenty of code to write to support that.
• Experience mentoring and elevating those around you, we are force multipliers for the engineering org.

If this role interests you, we invite you to explore our public demo at demo.mercury.com. 

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees: $200,700 - $250,900
• Canadian employees: CAD $189,700 - $237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ME1

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. To accomplish this mission, not only do we have to build/maintain a magical banking platform but must also develop and uphold the trust and safety of our customers and the financial industry. To contribute to this effort, we’re looking to hire a Senior Internal Auditor to support the efforts of our Internal Audit function at Mercury in the execution of our audit plan. You’ll help drive audits internally within Mercury as well as support audits being conducted externally by partners and third parties. Over time, you will become a subject matter expert on Mercury’s finance and accounting processes.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Assist in identifying, analyzing, and assessing risk throughout Mercury
• Scope and plan audits across finance and accounting functions.
• Conduct process walkthroughs and execute audit testing to confirm the design and operational effectiveness of internal controls
• Assess compliance with Mercury’s compliance obligations (regulatory reporting, financial reporting)
• Socialize, document, and report audit issues identified
• Collaborate with teams to develop appropriate action plans, track audit issue remediation, and conduct issue follow up testing
• Other duties as assigned

Some things that might make you successful in a role like this:

• Have experience scoping and planning new, complex audits  
• Have experience leading audit teams and coaching team members
• Be comfortable conducting walkthroughs, creating audit test plans, and executing internal controls testing
• Have experience in leading finance and accounting audits
• Knowledge and experience auditing SOX, GAAP, IFRS and other regulatory reporting requirements.
• Have experience working with financial services companies, and have a working knowledge of laws, regulations and risk management standards for financial services
• Have the ability to quickly grasp and understand complex business processes
• Be able to build relationships/partnerships and work cross-functionally to drive time-sensitive deliverables, issues tracking, and reporting
• Have excellent written and verbal communication skills
• Be able to manage their own schedule to ensure deadlines are met
• Be a self-starter, someone who likes to innovate and think about how we can do things differently to be more efficient and effective
• Obtained related certifications (CISA, CIA, CPA, etc)

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $165,500
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $149,000
• Canadian employees (any location): CAD $125,100 - $156,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-MZ1

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com.

Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Product Partnerships & Operations team comes in. Partner Operations works to maintain our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy. 

As a Partner Operations Change Management Strategist, you will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless. This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation. You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking* on Mercury. Your job is to build and maintain a framework that ensures our partnerships and programs can live up to this description. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

You will: 

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
• Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
• Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
• Work with engineering and product to launch features and grow existing programs 
• Work with marketing to track changes and deliver roadmaps to external stakeholders 
• Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
• Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs

You should: 

• Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
• Feel confident building relationships and being the operational go-to for change requests related to our bank partners
• Have strong organizational skills and an eye for detail
• Be highly collaborative and innately tuned in to partner expectations
• Hold a high-quality bar for your work and those around you
• Consistently exercise empathy
• Stay calm and collected while working on ten things at once
• Exercise creativity while working within difficult constraints
• Have a strong product sense and technical inclination to liaise with internal and external teams
• Communicate ideas clearly across teams
• Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
• Be motivated to leverage tools and processes to automate as much of your job as possible

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400,000 - $178,000
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200-$160,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

Mercury's ability to deliver on customer trust comes down to one thing: every dollar must be accounted for, in every account, across every transaction, with a complete audit trail that satisfies regulators, engineers, and accountants alike. Mercury's Ledger is the system that makes that possible—a double-entry bookkeeping engine that records every financial event as balanced, auditable entries as money moves through Mercury's products and banking* infrastructure.

We're looking for a Senior Product Manager to own this platform across Mercury. The Ledger team sits at the intersection of financial infrastructure, regulatory accountability, and org-wide platform adoption—and the PM who leads it will need to be as comfortable discussing chart of accounts design as reviewing event schemas. This is a load-bearing platform role: the decisions made here flow downstream to every payment rail at Mercury and have direct impact on regulatory and reporting obligations.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Own the Ledger roadmap: Drive strategy and execution for Mercury's Double Entry Ledger (DEL)—the financial system of record.
• Drive org-wide ledger adoption: Partner with payment rails teams to enable their flows on the ledger platform, ensuring event-to-ledger integration is clean, correct, and scalable. Remove adoption friction, establish patterns, and accelerate the standardization that makes precise reconciliation possible.
• Build next generation financial infrastructure: Own the implementation of our financial processes across charts of accounts, transfer code definitions, and GL mapping frameworks that connect to our core systems of record.
• Partner with Finance and Accounting: Translate accounting requirements into product architecture, and translate product decisions back to stakeholders who think in debits, credits, journal entries, and regulatory reports. Drive alignment on GL mappings, posting accuracy, and financial reporting pipelines.
• Set the financial data standard: Define what clean, reconcilable financial data looks like at Mercury. Work with the Reconciliation team to ensure every ledger entry is accurate, traceable, and exception-free.
• Navigate a complex, high-stakes stakeholder environment: Coordinate across banking platform teams, payment rails teams, Finance, Compliance, Risk—all of whom depend on your platform and have a voice in how it evolves.

Some things that might make you successful in a role like this:

We're looking for a product manager who brings both technical depth and financial rigor to platform infrastructure—someone who understands why a double-entry ledger matters and can build the product that makes it work at bank* scale.

• 7+ years of product management experience in fintech, financial services, or platform/infrastructure product roles.
• Real technical fluency: you can engage credibly with engineers on event-sourced architectures, database consistency models, double-entry accounting data models, and financial data pipelines—not as a generalist, but as a peer.
• Meaningful background in accounting, finance, or banking operations—you understand chart of accounts, GL mapping, journal entries, reconciliation workflows, and why they matter to regulators.
• Experience building and scaling internal platform products with broad adoption requirements—you know how to work with adopter teams, reduce onboarding friction, and drive org-wide standardization across a distributed set of engineers.
• A highly structured, data-driven approach to product decisions: you think in systems, model second and third-order effects, and communicate tradeoffs in a way that lands with both engineering and finance audiences.
• Exceptional cross-functional communication—you earn credibility in rooms with accountants, engineers, compliance officers, and regulators, and you hold your own in all of them.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AT3