What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Responsible for developing Scout Exterior Lighting Standards to ensure a robust product. Ensuring appropriate vehicle connection points for electrical are present in the base truck and SUV vehicle architectures.
• Participate in and/or lead development of RFQ packages, tech reviews, and supplier selection.
• Lead Product Development Team(s) to collaborate cross functionally across Scout internal functions, and suppliers to set design direction, and lead development, packaging, and execution of unique Scout accessories to bring them to market.
• Contribute to the development of product specification books, test plans, DVP&R, DFMEA, Control Plans, and Quality Assurance requirements.
• Direct design and analysis groups to create 3D math models (CAD), complete 3D packaging, and validate with analytical models (Optics, FEA, CFD, etc.) to fulfill functional and design requirements, and ensure compatibility, using Design Rules, Regulatory items, and attributes, such as NVH, water management, craftsmanship, etc.
• Be a key member and decision maker within the technical leadership team and liaison with all Scout functional teams.
• Develop and maintain all component and subsystem requirements and specifications, including device transmittals and interface control documents (ICD).
• Ensure all program targets, including Piece Cost, ED&D Budget, Timing, Weight, and Quality, are met.
• Track open issues and collaborate with other functional groups as needed to drive issues to resolution efficiently and effectively.
• Ensure on-time validation and adequate testing coverage for all requirements (component, system, and vehicle) is achieved and traceability is maintained for assigned systems and components.
• Conduct product evaluation and design reviews during prototype and pre-production development phases.
• Develop prototypes for virtual and physical verification testing, including field testing.
• Proactively stay attuned to new advancements, market trends, consumer experience and propose system improvements accordingly.
• Follow automotive industry design best practices, such as: Robust Engineering, Design for Manufacturability, and Design for Serviceability.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Any Additional Travel Requirements (optional): Must be able to support International travel, as needed. Passport Required

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s or master’s degree in mechanical engineering, electrical engineering, or a relevant field
• Min 8 years experience required in position okay for lighting areas and relevant automotive assignments. Including all three phases of product development (Design, Test and Launch)
• Skilled in utilizing CATIA for designing and developing detailed parts
• Strong technical skills and expertise in lighting components and systems, coupled with a 1st principles approach to problem solving
• High level of oral and written communication skills.
• Excellent organization and prioritization skills.
• Familiarity with computer-aided engineering (CAE) or direct experience in this field
• An ability to build strong working relationships with people across all organizational levels/functional teams
• Strong sense of teamwork, able to act as mentor to less experienced engineers.
• Experience working on Electric Vehicle programs desirable.
• Comfort with the ambiguity and ability to thrive in fast-paced environments

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $130,000.00 - $160,000.00

Internal Leveling Code: IC8

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Responsible for engineering design, and developing vehicle exterior systems including bumpers, fascia, grilles, brackets, exterior trim, bumper beams, hitches and structural reinforcements.
• Develop Scout Bumper/Fascia Standards and Requirements to ensure a robust product. Ensure seamless integration into production processes while meeting all required program milestones and deliverables.
• Participate in and/or lead development of Request for Quotation (RFQ) packages, technical reviews, and supplier selection.
• Lead Product Development Team(s) to collaborate cross functionally across Scout internal functions, and suppliers to set design direction, and lead development, packaging, and execution of unique Scout components to develop creative and feasible designs that meet both aesthetic and functional requirements.
• Ensure all program targets, including Piece Cost, Investment, ED&D Budget, Timing, Weight, and Quality, are met. 
• Contribute to the development of product specification books, test plans, DVP&R, DFMEA, Control Plans, and Quality Assurance requirements.
• Direct design and analysis groups to create 3D math models/Computer Aided Design(CAD), complete 3D packaging, and validate with analytical models (FEA, CFD, Crash, etc.) to fulfill functional and design requirements, and ensure compatibility, using Design Rules, Regulatory items, and attributes, such as NVH, water management, craftsmanship, etc.
• Ensure all exterior components meet global safety regulations and work within defined manufacturing processes such as injection molding, painting and assembly.
• Be a key member and decision maker within the technical leadership team and liaison with all Scout functional teams.
• Develop and maintain all component and subsystem requirements and specifications, including device transmittals and interface control documents (ICD).
• Track open issues and collaborate with other functional groups as needed to drive issues to resolution efficiently and effectively.
• Ensure on-time validation and adequate testing coverage for all requirements (component, system, and vehicle) is achieved and traceability is maintained for assigned systems and components.
• Conduct product evaluation and design reviews during prototype and pre-production development phases.
• Develop prototypes for virtual and physical verification testing, including field testing.
• Lead development and execution of exterior components including close collaboration with tool shops, suppliers to support tooling design build, debugging, and production readiness.
• Support product launches and post-launch activities by troubleshooting fit, finish, manufacturing concerns, while driving continuous improvement initiatives focused on quality, cost and design robustness.
• Proactively stay attuned to new advancements, market trends, consumer experience and propose system improvements accordingly.
• Follow automotive industry design best practices, such as: Robust Engineering, Design for Manufacturability, and Design for Serviceability.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel must be supported. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 5+ years of experience in vehicle exterior bumpers, fascia, Class A components and/or trim mechanical areas and relevant automotive assignments. Including all three phases of product development (Design, Test and Launch)
• Exterior systems technical skills/expertise with a 1st principles approach to problem solving.
• Bachelor’s degree in mechanical or relevant engineering field.
• Demonstrated experience in solving complex technical challenges in product design and development.
• Computer aided design (CAD) tools, including CATIA V5/V6 experience is highly recommended.
• Product lifecycle management (PLM) tools, including Teamcenter experience is highly recommended, VW Toolbase a plus.
• Computer aided engineering (CAE) awareness and/or direct experience.
• An ability to build strong working relationships with people across all organizational levels.
• Strong understanding of mechanical design principles, including GD&T (Geometric Dimensioning & Tolerancing), material selection, and design for manufacturing (DFM).
• Hands-on experience in automotive product launch, including prototype builds and production ramp-up.
• Familiarity with design and engineering considerations for high-volume automotive production.
• Ability to work collaboratively within cross-functional teams, including suppliers, design studios, and vehicle engineering teams.
• Excellent communication skills to effectively present technical concepts, findings, and recommendations to both technical and non-technical stakeholders.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $110,000.00 - $135,000.00

Internal Leveling Code: IC9

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Detail-oriented IT Project Manager to plan and drive the execution of our company’s IT Portfolio and roadmap using Agile principles and frameworks to foster collaboration, continuous improvement, and efficient delivery. 

• Provide AI project management expertise, guiding teams through emerging technologies and best practices. 

• Champion an AI mindset across projects—leveraging data-driven insights, automation opportunities, and ethical AI practices to enhance delivery and decision-making. 

• Work with minimal or vague data, distilling insights, and crafting compelling executive-level presentations that support key technological decisions and long-term planning 

• Lead project execution status meetings to track progress and identify risks ensuring timely resolution and clear communication 

• Maintain open and transparent communication with internal and external stakeholders, ensuring that everyone is well-informed about project progress and any changes in requirements. 

• Implement robust quality assurance measures to deliver high-quality project outcomes that meet or exceed industry standards. 

• Prepare and present status reports and dashboards for leadership and stakeholders. 

• Provide regular progress reports to senior management, highlighting key achievements, challenges, and upcoming milestones. 

• Emphasize continuous improvement and learning within the project team by facilitating retrospectives and sharing best practices. 

• Facilitate PI (Program Increment) Planning sessions quarterly to align teams and prioritize backlogs. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

We expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring: 

Qualifications: 

• Education: Bachelor’s degree in information technology, Business, or related discipline. 

• Experience: 5+ years of IT project management experience, ideally within a PMO environment and technology-driven organizations. 

• Technical Expertise: Strong knowledge and practical experience with AIdriven project management methodologies, native AI capabilities (including predictive analytics, intelligent automation, and generative AI assistants), and emerging technologies. 

• AI Mindset: Ability to identify opportunities for AI integration, automation, and ethical use of AI in project delivery.  

• Agile Leadership: Demonstrated success in facilitating PI Planning sessions and effectively managing Agile backlogs. 

• Communication & Leadership: Exceptional ability to translate complex concepts into clear options, decisions, and impacts; proven stakeholder management and leadership skills. 

• Tools Proficiency: Advanced skills in Jira, Confluence, Microsoft applications, and reporting dashboards. 

Preferred Skills: 

• Deep understanding of Agile methodologies with strong facilitation skills for collaborative planning sessions. 

• Industry experience in automotive or manufacturing sectors. 

• Familiarity with risk management practices and executive-level reporting frameworks. 

• Background in automotive/EV programs, hardware-software integrated products, or large-scale transformation initiatives. 

• Ability to blend stage-gate and Agile/Lean practices pragmatically to meet project needs. 

• Experience establishing governance structures, portfolio dashboards, and KPI frameworks across multiple teams. 

Technical & Industry Knowledge 

• Comprehensive understanding of enterprise IT applications, integrations, and infrastructure. 

• Expertise in SDLC methodologies (Agile, Scrum, Waterfall, DevOps, Lean) with flexibility to tailor processes to project requirements. 

• Knowledge of automotive IT standards, regulatory requirements, and industry best practices. 

Communication & Leadership 

• Exceptional written and verbal communication and facilitation skills, with the ability to engage with executive leadership and technical teams. 

• Strong collaboration, problem-solving, and stakeholder management skills. 

• Ability to negotiate and influence decision-making in complex IT environments. 

Tools: 

• Proficiency in project management related tools (e.g., Jira, Confluence, SharePoint). 

• Advanced Proficiency in PowerPoint and Excel 

Additional Considerations: 

• Proven ability to scale IT project management functions in fast-paced, high-growth environments. 

• Ability to adapt and thrive in a high-paced, evolving IT environment. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC9

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to deliver a data- and market-driven product strategy aligned with business goals. As part of Epic’s Content and Commerce we identify and drive key levers to grow our player base and business.

What You'll Do

As a Site Merchandiser, you will own the visual presentation, placement, and operational execution of offers in the Fortnite Item Shop to maximize revenue and player engagement. You will collaborate cross-functionally with assortment planning, marketing, product, tech, art, and external partners to ensure a high-quality, seamless, and compelling shop experience. You will balance creative merchandising instincts with data-driven decision-making, while also driving operational excellence and process improvements across tooling, QA, and automation. You’ll play a key role in helping us improve and create the future of the item shop.

In this role, you will

• Own daily merchandising execution for the Fortnite Item Shop, optimizing layout, placement, bundles, and visual presentation to drive revenue and player engagement
• Lead QA and operational accuracy across shop content, including pricing, scheduling, tagging, and live content validation
• Partner cross-functionally with Marketing, Product, Creative, Tech, and external IP collaborators to deliver compelling shop experiences and GTM moments
• Manage in-shop content presentation, including copy creation, naming approvals, localization, PDP updates, and alignment with marketing messaging
• Use data, experimentation, and A/B testing to inform merchandising decisions and continuously improve conversion, engagement, and monetization KPIs
• Drive operational excellence by improving workflows, tooling, automation, and content management systems used to support live shop operations
• Support special projects, shop takeovers, and new initiatives while ensuring a high-quality, seamless player experience across all storefront content

What we're looking for

• 4+ years of experience in Product Management, Live Operations, Ecommerce Merchandising, or related fields
• Strong understanding of merchandising principles and player-facing presentation
• Excellent design and aesthetic sensibilities
• Experience working with content, copy, or creative presentation is a plus
• Strong operational skills with attention to detail and QA mindset
• Experience with data-driven decision-making and experimentation (A/B testing)
• Familiarity with tools, systems, or workflows related to live service environments
• Interest or experience in AI/automation tools is highly preferred
• Passion for games and player experience
• Proven ability to thrive in a fast-paced, collaborative environment

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

We’re looking for a Growth Marketing Manager (SEM and CRO) to own and scale our performance marketing engine across Google Ads, Microsoft Ads, pay-per-click review platforms (e.g., Capterra, Technology Advice), and high-intent organic search. You’ll be responsible for driving efficient, scalable growth across the full funnel—owning strategy, execution, and optimization for both paid and organic channels, with a strong experimentation mindset focused on improving conversion across key landing pages and the website.

This role is ideal for a data-driven marketer who is equally comfortable in keyword strategy, bid management, targeting, on-site conversion rate optimization (CRO), creative testing, and experiment design—and who can translate insights into clear stories and recommendations for marketing, cross-functional partners, and leadership.

Key Responsibilities

SEM

• Own SEM and PPC strategy across Google Ads, Microsoft Ads, and review sites with a focus on high-intent B2B demand.
• Lead keyword strategy (research, clustering, negatives) across core use cases, industries, and competitor terms.
• Manage bids, budgets, and pacing to hit targets for CPL, CVR, CAC, pipeline, and LTV.
• Continuously refine audience and geo targeting, including remarketing lists, customer lists, and intent-based segments.
• Own reporting on CPL, CVR, CAC, and pipeline contribution by channel, campaign, and segment in partnership with RevOps/MarOps.
• Build and maintain a structured experimentation roadmap across keywords, match types, bidding strategies, ad messaging, creative, and landing pages.

CRO

• Collaborate with content and brand to align organic and paid keyword priorities and ensure messaging consistency.
• Lead CRO (conversion rate optimization) across key pages. Define and prioritize experiments on landing pages (forms, CTAs, layouts, offers, social proof, etc).
• Run A/B and multivariate tests using appropriate tools; ensure clean setup, measurement, and statistical rigor.
• Partner with content, design, and web to implement winning variations and scale learnings.
• Own and improve session → lead CVR across high-intent pages (demo, product pages, core content).

AI, Automation & Tooling

• Use AI and automation to accelerate keyword research, ad copy/creative ideation, QA, and analysis.
• Leverage tools like Claude to pull insights from CRM, ad platforms, and internal docs to refine copy, reporting, and reduce manual ops work.

Cross-Functional Collaboration & Communication

• Partner with Product Marketing, Content, Brand, RevOps, and Sales to ensure lead quality, routing, and follow-up processes support performance goals.
• Turn performance and experiment results into clear, concise recommendations for the marketing team, cross functional partners, and leadership.

Must-Haves

• 3+ years B2B growth/performance marketing experience with deep SEM and SEO ownership.
• Hands-on management of Google Ads, Microsoft Ads, and review platforms
• Strong command of CPL, CVR, CAC, and pipeline, and how they connect across the funnel.
• Proven CRO impact: demonstrated wins improving session-to-lead conversion across paid search, PPC, and website.
• Meaningful experience designing, running, and interpreting experiments (A/B tests, structured trials).
• Highly data-driven; advanced comfort in ad platforms and analytics tools (GA, BI, CRM reporting).
• Experience in B2B SaaS or complex, high-ACV sales cycles.
• Familiarity with marketing automation and CRM (HubSpot, Salesforce) for closed-loop reporting.

Compensation

• Raleigh Hub: $100,000.00 - $120,000.00 base + annual bonus opportunity
• Toronto Hub: 85,000.00 - 100,000.00 CAD base + annual bonus opportunity

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Position Overview

The Technical Manager is essential to ensuring project excellence and upholding the McAdams brand. As a leader in quality assurance and quality control, this role oversees project setup, execution, and closeout to deliver top-quality results. The Technical Manager provides technical expertise to resolve complex design challenges, supports project management to keep work on schedule and within budget, and coaches team members to foster skill growth. Working closely with Project Managers and Designers, the Technical Manager ensures high-quality deliverables and mentors staff across all McAdams offices.

Key Responsibilities

• Provide expertise to resolve complex design issues and maintain project quality, mentoring engineering and design staff
• Conduct quality assurance checks on deliverables, ensuring compliance with standards and regulatory requirements
• Collaborate with Project Managers to develop project plans, oversee drawing preparation, and manage staffing needs across all phases
• Coordinate technical requirements with clients, regulatory agencies, and sub-consultants throughout the project lifecycle
• Lead and guide the design team, assigning work, providing feedback, and conducting performance reviews
• Mentor designers, CAD technicians, and engineers to foster professional growth and team cohesion
• Serve as a key liaison between design staff, CAD technicians, and project managers, facilitating clear communication
• Act as the main point of contact for technical matters with clients, coordinating adjustments as needed
• Oversee the creation of civil engineering documents, including site, utility, stormwater, grading, and permitting plans
• Ensure designs meet company standards and align with best practices in civil engineering
• Lead technical training initiatives, sharing knowledge across teams and offices to enhance skills and standardize practices
• Assist with project scope, budget, and schedule development, adjusting plans as project needs change
• Support project pursuits and manage single-service line projects as needed
• Perform other duties as assigned

Skills + Experience 

• Four-year bachelor’s degree from an accredited program in Civil Engineering, Environmental Engineering, Biological and Agricultural Engineering, Civil Engineering Technology, or related field required
• EI required; PE required
• Minimum of 7+ years’ experience in civil site design or related field required
• Demonstrated expertise in AutoCAD Civil 3D is essential
• Strong understanding of local, state, and federal regulations related to land development, zoning, stormwater management, and permitting processes
• Excellent communication, mentorship, and problem-solving skills; ability to work collaboratively with diverse teams

Work Environment + Physical Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion. 
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.
• Additional physical duties may be required as necessary.

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

We’re hiring a Salesforce Administrator to help scale the operational backbone of the BuildOps GTM motion. Salesforce is the center of our go-to-market motion — and we need someone who can build, optimize, and evolve the platform at high speed while maintaining enterprise-grade quality and control.

This role requires deep Salesforce administration expertise and strong Quote-to-Cash (QTC) experience, including hands-on familiarity with Salesforce CPQ and downstream revenue workflows involving RCA, ARM, or similar revenue accounting tools.

If you thrive in fast-paced environments, enjoy solving complex GTM process challenges, and consistently deliver fast + thorough outcomes, you’ll excel here.

What You’ll Do

Optimize and Scale Salesforce

• Administer and optimize Salesforce across Sales, Marketing, Customer Success, and Finance
• Build and maintain scalable automation using Flows, validation rules, approval processes, and custom objects
• Drive clean, scalable architecture that supports rapid growth and evolving business needs
• Manage user access, roles, profiles, permission sets, and governance best practices
• Lead deployments, release cycles, sandbox strategy, QA, UAT coordination, and change management
• Maintain documentation and system standards while moving fast
• Ensure data cleanliness and enforce process compliance through smart controls and automation

Drive Quote-to-Cash Execution

• Own Salesforce CPQ configuration: products, bundles, pricing, discounting, approvals, renewals, amendments, and contracting workflows
• Build and optimize end-to-end Quote-to-Cash processes (Opportunity → Quote → Contract → Billing → Revenue)
• Partner with Finance to ensure clean revenue processes aligned with revenue recognition requirements
• Support integrations and workflows tied to RCA, ARM, and other revenue automation tools
• Continuously improve quoting speed, accuracy, and compliance through automation and smarter system design

Partner Across the Business

• Work closely with Sales leadership, Finance, Deal Desk, Customer Success, and GTM teams
• Translate evolving business requirements into system execution quickly and correctly
• Train users, improve adoption, and enforce best practices without slowing the business down

What We’re Looking For

Experience

• 5–7+ years of Salesforce Administrator experience (required)
• Proven success supporting high-growth SaaS GTM organizations
• Deep expertise in Salesforce CPQ (required)
• Strong experience supporting Quote-to-Cash workflows
• Experience operating in environments with frequent change, shifting priorities, and aggressive scaling goals

Certifications (Required)

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce CPQ Specialist (strongly preferred / ideal)

Additional certifications (Platform App Builder, Sales Cloud Consultant, Revenue Cloud Consultant) are a plus.

Technical Skillset

• Expert-level Salesforce Flow experience (record-triggered, scheduled, screen flows)
• Strong understanding of Salesforce data architecture and object modeling
• Experience managing integrations and working alongside technical teams (APIs, middleware, ETL tools)

Additional Skillset

• Extreme Ownership: Takes responsibility for outcomes and drives work to completion without being chased.
• Bias for Action: Moves quickly in ambiguous environments while maintaining high quality.
• Strong Stakeholder Management: Partners effectively across Sales, Finance, CS, and Marketing and all other partner teams across the organization
• Team Player: Works well within a team environment alongside teammates and stakeholders
• Clear Communicator: Explains technical concepts in business terms and sets expectations proactively.
• Adaptable & Resilient: Thrives in fast-paced, frequently changing environments.
• High Standards: Cares deeply about data integrity, process discipline, and system performance.

Compensation: $120,000 to $160,000 base salary + performance bonus

POSITION SUMMARY: 

Assist direct Manager in overseeing and leading clinical data abstractors and related operations. Partner with the Lead Quality Abstractor, and the team’s software engineers and data management specialists to operationalize end-to-end abstraction, clinical data management workflows and activities, and lending technical support. Serve as the first line of communication and point of escalation amongst the data abstractors. 

PRIMARY RESPONSIBILITIES:

• Front-line Staff Support: Serve as the primary liaison and initial point of escalation for all abstraction/team-related issues, questions, and concerns.

• New Hire Onboarding and Training: Lead training new abstractors and provide ongoing guidance until released into production level activities by supporting the development and implementation of training workflows.  

• Mentoring and Subject Matter Expertise (SME): Provide ongoing clinical guidance and mentorship to existing abstraction team members- fostering professional development. Support maintaining high standards of quality and productivity by evangelizing the utilization of standard of care guidelines. 

• Technical Support: 

  • Lead ongoing clinical and medical guidance to engineering, data management specialists, and technical staff to ensure the development of bug-free data for systems such as Electronic Data Capture Systems (ECDs), applications, and workflows. 

  • Apply Medical Coding and Classification skills to support the creation of data standardization and harmonization rules to ensure clinical data are encoded into machine readable data in one common database schema.

  • Apply Data Management knowledge (e.g., CGDM, GCP) and skills to support establishing logical relationships between clinical events within database schemas and logical rules for ensuring data are accurate, legible, contemporaneous, original, attributable, complete, and consistent for end-to-end ETL workflows. 

  • Apply Technical Skills to translate abstraction and encoding requirements to technical product requirements to support prompt engineering and design activities for all AI and LLM initiatives.  

• Data Abstraction: Advanced level review, interpretation, abstraction and data encoding. Less than 5% of patients require quality review. 

• Quality Assurance and Control: Apply and lead efforts in resolving complex or ambiguous data abstraction questions, ensuring consistent and adherence to established protocols and standards for utilizing real-world data for research, quality monitoring, and regulatory reporting using technical and analytical software such as running MACROs and using Excel/Google Sheets functions and formulas. 

• Protocol Adherence: Support developing and ensuring strict adherence to all project and research protocols, institutional review board requirements, HIPAA regulations, data management best practices (e.g., DAMA, SCDM, ACRP, and SOCRA), and organizational policies regarding patient privacy and data security. 

• Reporting: Track, analyze, and report on key abstraction and staff level metrics to support the assessment of team performance and identify areas for process improvement by gathering and structuring KPIs using software such as Excel, googlesheets Pivot tables, formulas, and functions.                                                                                

• Process Improvement: Collaborate with cross-functional teams to effectively operationalize new abstraction activities, including the rollout of new protocols, standard operating procedures, and policies and technology platforms. 

• Daily Operations: Support direct manager in daily coordination of the clinical data abstraction team's activities and workload distribution.

• Conferences and Certifications: Maintenance of all relevant clinical or technical licensures. Attend conferences relevant to role and clinical field. 

• Other duties and responsibilities to be performed as assigned. 

QUALIFICATIONS: 

• Clinical Background: U. S. licensed Nurse, PA-C, NP, or DNP is required with a Master’s degree in health sciences. Strong understanding of medical terminology, disease processes (especially cancer), standard clinical workflows, and genetic testing.

• Clinical Experience: Minimum of 5-6 years of experience in clinical data abstraction and medical records review, preferably in cancer, women’s health, rare diseases. 

• Lead Experience: Minimum of 2-3 years of direct experience supervising staff or providing team lead support to senior level management. 

• Quality and Compliance: Demonstrated commitment to data integrity, quality control processes, and adherence to HIPAA and other data privacy regulations.

• Technical Proficiency: Proficient with Microsoft Office Suite or Google Suite, creating pivot tables, creating reports, data analysis, and using  systems or databases common in data abstraction, research, or clinical data management.

• Certifications/Industry Expertise: CCDM, CCRP, ACR-P, or CRA preferred.

• Communication: Excellent written and verbal communication skills, with the ability to effectively collaborate with clinical and non-clinical teams.

• Autonomy: Proven ability to work independently, manage time effectively, prioritize and organize tasks, and meet strict productivity and quality deadlines

• General Expertise:

  • Possess a high level of initiative and self-motivation.

  • Team player; can navigate supporting highly visible projects and tasks. 

  • In-depth attention to detail and a fast learner. 

  • Responding to shifting priorities and changes.

POSITION TITLE: Instructional Assistant (IT Support)

DURATION: Full Time

LOCATION: Charlotte, North Carolina

WHO WE ARE LOOKING FOR:

Per Scholas seeks a dynamic, team-oriented individual to serve as an Instructional Associate. The Instructional Associate will play an essential role in our organization’s mission as he/she trains Per Scholas learners to be outstanding entry and mid-level technicians.

WHAT YOU’LL DO:

Classroom Facilitation

• Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare learners for entry to mid-level Information Technology jobs. Technical training competencies include but are not limited to hardware, software, networking, security, server, mobility, virtualization, cyber security, web development, quality assurance, and project management.  
• Assist classroom facilitation in a highly interactive, hands-on style.  The IA will consult with the Instructor before providing current learners with any review materials, videos, or other support.
• The IA will form and lead study groups using the instructor's evaluations. The instructor and the learners will determine topics. These study groups can be held during class time (as the instructor approves) or before/after class.
• The IA will consult with the instructor to determine the activities for the present and upcoming days and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
• The IA will understand the curriculum and be prepared to conduct a lesson if the instructor needs to be out of the classroom.
• Please note an IA will not be asked to facilitate a lesson for an extended period.
• The IA will ensure that all equipment loaned to or used by the learners is returned to the instructor, the storage closet, or the person from whom it was borrowed.
• Utilize an in-house Learning Management System for assignments, tests, real-time performance monitoring, and assisting in entering learner attendance/grades/scorecards. 
• The Per Scholas curriculum calls for a maximum of 1.5 hours of lecture in a 6-hour teaching day.  The rest of the time is dedicated to interactive, hands-on lab activities led by the Technical Instructor. 
• Class sizes range from 15-30 learners.

Managing Learner Performance 

• Provide learners with ongoing feedback, recognize any challenges early, and work with the instructor and/or coaches and learners to overcome them.
• Coordinate closely with learners’ instructors and career coaches on enforcing program rules and promoting learner success.
• Implement individualized study plans for learners who are struggling in the class.
• Participate in all required learner progress meetings with other members of the team.
• Monitor and enforce learner class attendance, dress code, and other program policies.

Administrative

• Participate in staff meetings
• Conduct real-time learner data entry in Salesforce and/or Canvas

WHAT YOU’LL BRING TO US:

Professional Qualifications

• Graduate of a Per Scholas Training Program
• Obtained all certifications offered in the training course in which you participated 
• Ability to teach in a highly interactive and hands-on style
• Passion for teaching others
• Flexibility to adapt to changes in schedule
• Interest in being part of a culture of continuous improvement
• Team oriented
• Highly responsive communicator
• Excellent verbal communication skills

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and can learn quickly.
• You are strong at time management and can balance multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

The hourly rate for this position is $18/hour 

#LI-Onsite

This role is an Onsite Role: This role requires full-time presence at our Oxford, North Carolina office.

The Quality Systems & Compliance Engineering Technician will assist the Manager of QA S&C and will interface with Quality Control, Quality Assurance, Manufacturing, Supply Chain and R&D to drive Continuous Improvement to our processes, systems, and products. 

The Engineering Technician will rely on Quality Standards & Policies for the Revlon Oxford Manufacturing Facility, located in North Carolina. 

The QA S & C Engineering Technician will audit and trend QS and make recommendations on implementing, coordinating, and improving the site quality system in accordance with applicable guidance, standards, and regulations.   

Basic Function 

• Trends and confirms implementation caliber for the Site’s Quality Systems, i.e. change control, Non-conformance process, Root cause and CAPA review, and supports the Site Management Reviews as established and maintained. Supports the performance of the Quality System in conjunction with the Manager of Quality Compliance.   
• Monitors Quality System trends and brings those systems in need of corrective action to upper management’s attention. Assures implementation of Corrective action as required, confirms effectiveness, and maintains documentation accordingly. 
• Reviews procedures and regulations in alignment with current facility practices and recommends follow up continuous improvement training as necessary. 
• Reviews Metrics for appropriateness / applicable to regulatory guidance and practices. Aligns those KPI/Metrics with daily and weekly activities confirming the metrics are supportive of Quality and R&D policies, procedures, and goals. 
• Supports the Manager for reporting on Internal Audits of the local factory. Further, to provide and track improvement and success in audit responses as recommendations for improvement are implemented.  Track the Internal Audit schedule and working with QC and Operations provide an internal audit response / tracker to identify status of improvement. i.e., track improvement plans and identify any lagging activity. 
• Support equipment qualification activities as needed within document review / tracking. Knowledge of Quality standards, FDA Guidance, QC Testing methodologies in support of equipment qualification activities. 
• Provide support to ship out new item samples to external support groups.
• Responsible in understanding compliance in accordance with regulations and standards such as but not limited to 21CFR 210, 21CFR211, 21CFR820, ISO 27716, ISO 13485 
• Responsible for review and knowledge of Revlon Global Procedures written to support the Global Quality Assurance Program. Industry specific FDA; Canada; Europe; Global markets. 
• Provide problem solving skills and expertise to drive solutions. 
• Able to handle multiple projects simultaneously. 

Required Competencies, Skills, Experience  

• 3-5 years industry experience 
• Proficient in the computer applications of Office suite: Word & Excel; Experience with Sharepoint systems; SAP general knowledge. 
• Hands-on knowledge of laboratory practices, microbiology, analytical exposure, quality control and quality assurance best practices, etc. Must have experience with GMP Manufacturing, Quality and Compliance: GMP/GLP or GXP and CFR requirements 
• Good written and oral communication skills to effectively reach all levels of the organization, including the ability to brainstorm solutions, monitor and provide recommendations for improvement. 
• Must be able to prepare and convey data analysis to manager and others within a group with clarity and accuracy. 
• Self-directed, complete routine tasks independently and be confident in making decisions, in consultation with management. 

Education: 

• Associates in the Sciences: Applied Science, Biology, Chemistry, Engineering etc. 
• Or High School Education plus 5 years of Quality and Manufacturing experience. 

#LI-Onsite #LI-EM1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $55,000 - $70,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high-quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in North Carolina at the master's or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and an expert in the delivery of culturally responsive care.

We are seeking out Licensed Clinicians who are willing to work both in-person and remotely, but an office space is required to start. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. It is required that you already have a commercial clinical space that you can operate from to see clients in person through Octave. At this time, we are not providing an office space within the state of North Carolina. You can see clients in person from your home office or commercial office setting.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• LMFT, LMHC, LCSW, PsyD
• Current License in North Carolina.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the CITY area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates: 
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high-quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in North Carolina at the master's or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and an expert in the delivery of culturally responsive care.

We are seeking out Licensed Clinicians who are willing to work both in-person and remotely, but an office space is required to start. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. It is required that you already have a commercial clinical space that you can operate from to see clients in person through Octave. At this time, we are not providing an office space within the state of North Carolina. You can see clients in person from your home office or commercial office setting.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• LMFT, LMHC, LCSW, PsyD
• Current License in North Carolina.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Charlotte area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates: 
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Machining Technician – Hickory, NC

Overview

US Conec is seeking a skilled Manufacturing Machining Technician to join our RD&E team. In this role, you’ll provide hands‑on support for production and engineering projects, specializing in precision machining of mold components and advanced technologies such as Single Point Diamond Turning (SPDT), Wire EDM, and Hole Driller EDM. You’ll play a critical role in turning engineering designs into ultra‑precise parts, supporting product development, and ensuring the highest quality standards. Prior experience with advanced high precision machinery is not required; we will train the right person!

Responsibilities

• Program and operate multi‑axis machining equipment, Wire EDM, Hole Driller EDM, SPDT machines, and surface grinders for high‑tolerance features.
• Create and optimize CAM programs (ESPRIT) using 3D CAD (AutoDesk Inventor) and GD&T.
• Perform ultra‑precision gauging and dimensional verification with accuracies to 0.0001 mm.
• Inspect mold tooling and components using precision measurement systems; analyze and communicate results to guide team decisions.
• Support engineering projects and provide technical assistance to production teams.
• Establish and maintain preventive maintenance programs for machining equipment.
• Perform or coordinate equipment repairs as needed.
• Assist with product and process qualifications in collaboration with Product Development and Quality Assurance.
• Document activities, collect data, and prepare reports to support continuous improvement.

Must Haves

• Associate degree in Mechanical or Electrical Engineering, or equivalent hands‑on experience.
• 3+ years of experience in machining processes.
• Ability to read and interpret complex engineering drawings.
• Proficiency in CAD/CAM programming, including generating and modifying G‑code.
• Strong troubleshooting, prioritization, and process improvement skills.
• Strong written and verbal communication skills.

Nice to Haves

• Experience with thermoplastic or thermoset molds and molding equipment.
• Precision machining experience with SPDT, Wire EDM, Hole Driller EDM, and high‑accuracy CNC equipment.
• Background in hydraulic, pneumatic, and/or electronic systems repair.
• Knowledge of experimental design, data analysis, and statistical quality control techniques.
• Proficiency in Microsoft Office Suite and related software.
• Prior experience in a product development or R&D lab environment
• Familiarity with precision metrology instrumentation and ability to inspect very small components (down to 125 microns).

What We Offer

• Competitive base salary with performance‑based bonus potential.
• 4 weeks of PTO plus paid holidays.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement savings plan with employer match.
• A collaborative, team‑based culture that values innovation and precision.
• Opportunities to work with cutting‑edge machining technologies and global engineering teams.
• Recognition programs and professional development opportunities.

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Client Service Representative

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
• Fill veterinary prescriptions accurately and provide instructions to clients. 
• Assist with over-the-counter product sales and maintain inventory. 
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
• Participate in opening, closing, and weekend duties as assigned. 
• As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. 
• Perform all other duties as assigned.   

• High school diploma or equivalent required. 
• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
• Accurate data entry and record-keeping skills. 
• Able to perform basic math for cash handling, billing, and appointment management. 
• Manual dexterity required for typing, filing, and handling patients or supplies. 
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

DESIGN

What We Do

Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.

What You'll Do

Epic Games’ Fortnite team is looking for a Design Director to lead the vision for the Battle Pass, Fortnite Crew, and other pass products (e.g., Music Pass and other themed passes). You will be responsible for establishing the vision and directly owning the outcome of Passes across Fortnite. You will collaborate with peers in Game Design, UXUI, Production, Art, and QA to ensure overall product success. This role emphasizes working with leaders outside of the core Pass Team, including Art, Seasonal Design (Quest, Gameplay), UXUI, Product Management, Data Science, and Marketing, and aligning with Executive Stakeholders.

In this role, you will

• Be directly responsible for the Pass product design and success. Frame vision and goals for the larger team with an outcomes-driven approach
• Guide design efforts for Passes to create a holistic player experience, including unlock systems, progression systems, rewards, and monetization structures, co-leading feature development with UXUI and Product partners
• Work with both 1st party and 3rd party experiences, such as Unreal Editor for Fortnite (UEFN), to ensure progression integrity regardless of where players choose to play
• Monitor and maintain healthy play in Fortnite, including providing direction and mentoring the XP system team. Establish guardrails and a strategy for the XP system
• Attend playtests and play the live game to provide feedback, and identify practical solutions to problems and opportunities to incorporate into your team’s work

What we're looking for

• 7+ years of experience across game design as a senior leader overseeing pass-type engagement systems; subscription experience is a plus
• Highly analytical – eager and comfortable monitoring data streams and working with Data Scientists, Analysts, and Product Managers to align on product goals
• Strong stakeholder management across the teams that make Battle Pass possible (Art & Cosmetics, Progression, Marketing, Product Management, Gameplay Design, Quest)
• Deep experience with PC / Console, Mobile, F2P, and Live Service Progression & Monetization Systems
• An innovator in the space that tracks industry trends and defines new ones, thinking abstractly in spaces without precedent to define the future of pass design. Every Pass is a new opportunity to try something new and expand impact
• Demonstrated talent for empathizing with players and a deep understanding of player motivations, forms of play, and the effects of goal setting on play
• Interest in progression products in Fortnite, Battle Royale, or other multiplayer games, with an understanding of what makes them effective

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Legal Auditor position.

This position offers a flexible remote working arrangement and can be located in any state in which we have an office.  We will consider candidates for both full-time and part-time positions.

The Position

Wilson Elser is currently seeking a Legal Auditor to join a national team supporting Quality Assurance and Client Audit Services.  In this role, you will review active files to capture key data points and address issues related to file handling. This position would be ideal for an experienced litigator who wants to phase out of an active practice.

Key Responsibilities:

• Review files on our cloud based document management and time entry systems  
• Ability to capture date accurately
• Ability to evaluate file handling, identifying both exceptional efforts and opportunities for improvement
• Clear concise writing skills
• Engage in calibration exercises

Qualifications

• J.D. from an accredited law school
• 5+ years of litigation experience
• Insurance defense preferred but not required
• Auditing experience at an insurance carrier is a plus
• Current license not required (but license must have been in good standing at the time license lapsed)
• Self-starter with acute attention to detail is required
• Comfortable working both independently and collaboratively
• Strong analytical and communication skills both oral and written
• Ability to exercise professionalism, integrity, and discretion with confidential and sensitive information is required
• Experience with Electronically Stored Information and document management systems, including computer-assisted review technologies, is a plus

Overview

AvidXchange is seeking a Sales Representative, Supplier Growth (Inside Sales Professional) to be responsible for building a consultative relationship with Suppliers and upsell them on automated E-Payment solutions offered by AvidXchange. This is a crucial role within Supplier Growth, which is a fast-paced high-energy Sales organization that offers exceptional training, teammate development and multiple avenues into different careers paths. 

What you’ll do

• Leverage various relationship-building techniques to educate and enroll suppliers in automated payment solutions
• Successfully build rapport and sell E-Payment Solutions over the phone via out-bound calls
• Utilize sales techniques to overcome hesitations
• Be passionate about serving as an AvidXchange Brand Ambassador bringing professionalism and finesse to every interaction with suppliers
• Craft and deliver a flawless onboarding experience for suppliers by providing clear communication of the process and services being provided
• Work heavily within Salesforce ensuring all Supplier data is accurate and up to date
• Consistently exceed monthly sales quotas and QA goals
• Work cross-functionally with leaders and peers to stay up to date on trends with Suppliers and Products
• Assist when needed on special projects and assignments

What we’re looking for

• 2+ years of sales and/or customer service experience
• Proven track record of meeting or exceeding assigned targets, other quotas or goals
• Detail-oriented with excellent written and verbal communication skills
• Strong proficiency in the use of computer software programs including Microsoft Word and Outlook
• Enjoy working in a fun environment while operating with a natural sense of urgency

We are currently seeking a Project Manager to join our Asheville office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 8+ years of design experience is preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager to join our Living team in our Raleigh office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process for multi-family, mixed-use and senior living projects, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 10+ years of design experience is preferred
• Experience in the Living market preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager to join our Greensboro office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 8+ years of design experience is preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager with acute care experience to join our Healthcare team in our Raleigh office. This individual will manage projects within our healthcare practice that involve providing immediate and short-term treatment for severe injuries or illnesses, typically in a hospital setting. The acute care sector includes services that offer intensive medical treatment for patients who require constant care, such as those in emergency rooms, intensive care units (ICUs), or surgical wards.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 8+ years of design experience is preferred
• Experience in the Healthcare market, specifically with Acute Care preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager to join our K-12 team in our Raleigh office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 10+ years of design experience is preferred
• Experience in the K-12 market preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager to join our Higher Education team in our Raleigh office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 10+ years of design experience is preferred
• Experience in the Higher Education market preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

We are currently seeking a Project Manager to join our Healthcare team in our Raleigh office. You are passionate about design and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a pivotal role in the design process, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life.

A Day in the Life:

• Work side by side in a team environment with our Clients, Consultants, Design Leaders, Architects, Interior Designers, Urban Planners and Emerging Professionals on active production projects
• Prepares strategic plans, serves as the primary contact with clients
• Responsible for contract negotiations, billing, AR, performing close-out and archiving duties for Projects
• Manage budgets, schedules, and programs, including team assignments, estimating fees, determining scope of work, and proposal preparation
• Responsible for facilitating and sealing contract documents as the Architect in Responsible Charge, coordinating and obtaining the sign-off from quality assurance and studio and | client leadership for all required tasks
• Develop design assignments throughout all project phases
• Coordinate architectural drawings across disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Project Manager:

• Technical production skills are necessary and require a demonstrated ability to effectively produce design and construction documents
• Proficiency in Revit is preferred
• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• LEED accreditation or interest in achieving accreditation is preferred
• Collaborates closely with Project Architect to facilitate internal design team leadership

What You Bring To The Table:

• Registered Architect with Bachelor’s Degree or Master’s Degree in Architecture from a NAAB-accredited university
• 8+ years of design experience is preferred
• Experience in the Healthcare market preferred

A cover letter, resume and portfolio demonstrating Revit skills and rendering abilities are required.

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Role Overview

The Revenue Operations Analyst II is the analytics engine behind AvidXchange's go-to-market organization. This role owns the design, development, and maintenance of Sales and Marketing dashboards and reporting by translating complex data into compelling visual narratives that help leaders make faster, better decisions. You already speak the language of Sales and Marketing KPIs fluently, you bring a strong QA discipline and meticulous documentation habits, and you know that trust in the data is the foundation everything else is built on. You will partner closely with RevOps Partners, Sales, Marketing, and executive leadership to stay ahead of evolving business needs and you're actively exploring how AI is transforming analytics to push the boundaries of what our data can tell us. 
 

What you'll do:
Dashboard & Reporting Ownership 
•    Own the end-to-end design, development, and maintenance of all Sales and Marketing dashboards across BI platforms serving as the single point of accountability for GTM analytics delivery 
•    Build and optimize complex data models, calculated fields, and cross-source joins powering GTM reporting — ensuring scalability as data volumes and business complexity grow 
•    Support executive-ready reporting for Board meetings, operating reviews by distilling complexity into clear strategic narratives 
 
Insights & Business Partnership 
•    Partner with RevOps Partners, Sales, and Marketing leadership to translate business questions into precise reporting requirements — ensuring dashboards drive decisions, not just display data 
•    Track and report on the full revenue funnel — from lead creation and MQL/SQL conversion through opportunity stages to closed won — identifying where volume, velocity, or conversion breaks down 
•    Support the recurring forecast cadence by maintaining accurate pipeline reporting, sales activity metrics, and providing data that helps sales leadership pressure-test and validate the number 
•    Deliver ad hoc analysis in response to strategic business questions — campaign performance, product launches, segment deep dives, or anything else the GTM team needs to move faster with better data 
•    Proactively monitor data freshness and pipeline integrity, surfacing issues and forward-looking recommendations before stakeholders ask 
 
 
QA, Documentation & Data Governance 
•    Build and maintain a rigorous QA process including automated validation checks, data reconciliation protocols, and regression testing before anything reaches a stakeholder 
•    Develop and maintain comprehensive documentation for all reporting assets — data dictionaries, calculation logic, source-to-dashboard lineage, and refresh schedules 
•    Partner with Revenue Systems and Data Engineering to define data architecture requirements and advocate for upstream data quality from Salesforce, marketing automation, and other GTM sources 
 
AI & Innovation 
•    Champion adoption of AI-powered analytics tools — AI-assisted data exploration, automated insight generation, natural language querying — to accelerate how the GTM org discovers and acts on insights 
•    Evaluate, pilot, and integrate emerging BI and AI capabilities to enhance visualization quality, automate repetitive tasks, and surface patterns traditional analysis might miss 
 
 
Who you are:
•    4–7 years in analytics, business intelligence, or data visualization within a B2B SaaS or high-growth environment 
•    Fluency in Sales and Marketing KPIs — pipeline coverage, win rates, deal velocity, CAC, LTV, MQL-to-SQL conversion, attribution, and funnel mechanics 
•    Advanced proficiency in at least one major BI platform (Power BI, Tableau, or Looker) with demonstrated ability to build complex, production-grade dashboards from scratch 
•    Strong SQL skills: complex queries, data modeling, and troubleshooting across multiple source systems 
•    Deep understanding of Salesforce data architecture and experience building analytics on top of CRM data 
•    Strong QA discipline with experience building validation frameworks and reconciliation checks to ensure data accuracy at scale 
•    Meticulous documentation habits — data dictionaries, calculation logic, and source lineage are non-negotiable parts of your build process 
•    Thrives in a fast-paced, dynamic environment — able to manage competing priorities and deliver high-quality work on tight timelines 
•    Excellent communication skills: can explain technical concepts to non-technical stakeholders and translate vague business questions into precise analytical requirements 
 
Preferred 
•    Experience integrating data from marketing automation platforms (Marketo, HubSpot, Pardot) into unified reporting views 
•    Advanced Excel/Google Sheets proficiency for ad hoc analysis 
•    Active engagement with AI analytics tools — AI copilots, automated insight engines, natural language BI, predictive analytics 
•    Bachelor's degree in Analytics, Data Science, Information Systems, Business, or related field; advanced degree or BI certifications a plus

About the Job
At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As a Senior Product Manager, Project Management, you will build an industry-leading Project Management solution for the commercial subcontracting industry that spans field workflows, labor planning and forecasting, collaboration, financials, and AI-powered experiences. You’ll partner closely with our customers to deeply understand their people, organizational structures, processes, and what they need from their operations platform—then translate that into solutions that drive measurable outcomes for both our customers and the business. You’ll work cross-functionally with Engineering, Design, Sales, Customer Success, and leadership, and you’ll be accountable for customer-driven KPIs and clear business impact.

What You’ll Do

• Own the product vision and roadmap for the Project Management domain, driving strategy and execution with a cross-functional squad of engineers, designers, QA, and data partners.
• Engage directly with customers of varying sizes and segments to uncover needs, validate solutions, and ensure we’re solving real project-execution problems.
• Design workflows that help contractors run stronger projects by streamlining field and office collaboration, preventing schedule slippage, forecasting labor demand, and providing accurate, real-time financial visibility.
• Leverage AI and ML to challenge traditional approaches, exploring and shipping innovative experiences that materially improve speed, accuracy, and decision-making for project teams.
• Align the roadmap with company objectives by working closely with other Product Managers, Customer Success, Sales, and Implementation to prioritize opportunities and trade-offs.
• Lead go-to-market and change management for your domain: communicate priorities and feature launches across the company, and partner with Customer Success to drive successful rollouts and adoption.
• Run effective beta programs with early adopters, capturing feedback to refine experiences before broader release.
• Own clear customer and business outcomes, defining and tracking KPIs that improve platform value (e.g., adoption, NPS, efficiency gains) and support revenue and retention goals.

What We Look For

• 7+ years of experience in the technology industry, with 5+ years in Product Management for B2B SaaS;
  
  
• or: 3+ years in a contractor or construction firm followed by 3+ years building B2B software as a Product Manager.
• Experience building end-to-end product experiences, including prototyping and solution development with AI coding assistants.
• Strong familiarity with contractor / construction project workflows (labor planning, schedules, change orders, cost tracking, collaboration) and how they show up in software.
• Mission-driven mindset, motivated by complex, real-world challenges faced by commercial subcontractors.
• Experience working in a technical environment, with basic SQL skills and proficiency in analytics tools to inform decisions.
• Strong understanding of agile development methodologies and a track record of working effectively with engineering and design in an agile environment.
• Excellent communication and collaboration skills, with experience partnering closely with cross-functional teams (e.g., Sales, CS, Implementation, PS).
• Strong analytical skills and the ability to use data—both quantitative and qualitative—to shape product strategy and day-to-day prioritization.

Bonus

• Direct experience in specialty contractor operations (mechanical, electrical, plumbing, HVAC, or similar) or adjacent construction domains.
• Experience working on 2D / BIM solutions or construction project planning tools.

Who You Are

• Someone with a genuine passion for construction tech and the customers we serve.
• A strategic thinker who thrives in a high-growth startup environment.
• Comfortable navigating ambiguity and breaking down complex, messy problem spaces into clear, actionable work.
• A self-starter who takes ownership, follows through, and delivers results without needing heavy direction.
• Collaborative, curious, and eager to learn from customers and teammates across disciplines.
• A team player with integrity, grit, and a strong work ethic, who raises the bar for those around them.

Compensation

• Raleigh: $133,000 - $166,000 base + annual bonus opportunity 
• LA/SF: $139,000 - $174,000 base + annual bonus opportunity 
• Toronto: 120,000 - 150,000 CAD base + annual bonus opportunity

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As the Quality Operation Director on the Trust, Safety, and Support (TSS) team, you will lead a quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance. You’ll oversee a small, highly specialized team focused on identifying quality gaps, driving systemic improvements, and ensuring that the trust and safety and player support functions meet Epic’s quality standards. This role bridges technical, operational, and strategic domains to ensure exceptional player experiences.

In this role, you will

• Lead the end-to-end development and execution of scalable QA frameworks, methodologies, and processes, including measurable quality KPIs across human and automated systems to ensure accuracy, fairness, and efficiency of moderation decisions and player support performance
• Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation, training enhancements, and new processes. Analyze QA data to generate actionable insights that improve player support and moderation outcomes, agent performance, and overall operational efficiency
• Partner cross-functionally with knowledge management, operations, data science, policy, and product to create robust calibration processes, ensuring alignment between human moderators, player support agents, machine learning models, and Epic’s policies. Partner with vendor management to ensure external vendors adhere to Epic’s quality standards and to drive continuous improvement
• Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias. Provide actionable feedback to knowledge and training, operations, policy and ML teams
• Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Work closely with the legal and compliance teams to ensure the Trust, Safety and Support teams are meeting regulatory requirements
• Report on quality KPIs and trends to senior leadership; flag emerging risks and propose mitigation strategies
• Lead and develop a small high-performing team, fostering a culture of operational excellence, accountability, and innovation in support of Risk and Response initiatives

What we're looking for

• 7+ years in trust & safety or support quality assurance, risk operations or a related field within a technology or gaming company
• 5+ years in a leadership role with experience managing quality, audit, or oversight teams, and building high performing quality programs
• Experience auditing machine learning models, human moderation decision and support agent performance
• Strong background working with classifier evaluation concepts (e.g., precision, recall, confusion matrix) and content moderation tooling
• Proven experience working with and evaluating vendor performance in global content moderation or support operations
• Ability to distill complex data into clear narratives for cross-functional stakeholders
• Experience with data visualization tools such as Tableau, and comfort working with large datasets
• Strong verbal and written communication skills, and comfort working on sensitive content types (e.g., hate speech, violence, CSAM)
• Familiarity with regulatory frameworks (e.g., DSA, OSA, AADC) and legal considerations tied to regulatory enforcement
• Demonstrated ability to work cross-functionally and drive alignment across global teams

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

The QA Specialist 2 provides essential Quality Assurance support to Quality Operations, with a primary focus on material and batch release activities. Working within established GMP processes and under moderate supervision, this role contributes to maintaining compliance with Good Manufacturing Practices (GMP) and current Good Manufacturing Practices (cGxP) regulations. The successful candidate applies developing professional knowledge, strong attention to detail, and effective communication skills to support documentation, compliance monitoring, and quality system activities in a fast-paced pharmaceutical environment.

Key Responsibilities

GMP Database & Documentation Support

• Maintain accurate and consistent tracking, data entry, and follow-up within departmental GMP databases under established procedures
• Prepare and conduct initial reviews of batch and material release documentation, ensuring conformance with applicable SOPs, specifications, and acceptance criteria
• Evaluate completed manufacturing, filling, labeling records, and analytical data for compliance with regulatory standards and company requirements; escalate discrepancies to senior QA staff
• Report key quality metrics and performance indicators as required, using established templates and reporting tools

Production Monitoring & Product Compliance

• Perform hands-on monitoring of production and non-production activities; identify and report observed non-compliance to Quality Management in a timely manner
• Support confirmation that finished products conform to government and company standards and meet cGxP regulations
• Participate in internal and external audits, including customer and regulatory audits, as directed by Quality Management

Deviation & CAPA Support

• Assist in investigating deviations under the guidance of senior QA staff; contribute to root cause identification and propose corrective actions for review and approval
• Identify compliance risks and effectively communicate observations to senior management; support the implementation of assigned action plans to mitigate risks
• Promptly escalate critical quality issues to senior management with relevant documentation and context

Quality System & Procedure Support

• Regularly review and update GMP system procedures to ensure alignment with current regulatory standards and company policies, as assigned
• Review and provide input on SOPs, change control documents, and protocols related to cGxP programs as assigned by management
• Assist in the implementation and maintenance of regulated Quality Systems under the direction of senior QA personnel

Collaboration & Professional Development

• Collaborate with internal departments to support the implementation of quality principles and regulatory requirements
• Maintain up-to-date knowledge of industry trends, standards, and methodologies related to cGxP and GMP through continuous learning
• Apply developing technical and analytical skills while building professional judgment and deepening subject matter knowledge

Qualifications

Education/Experience

• Associate’s Degree + years of relevant experience in a GMP-regulated environment, OR Bachelor’s Degree in Life Sciences, Chemistry, Pharmacy, or a related field + 2 years of relevant experience in a GMP-regulated environment

Knowledge

• Working knowledge of GMP and cGxP regulations as they apply to pharmaceutical manufacturing and quality operations
• Familiarity with deviation management and CAPA processes; experience participating in or supporting investigations preferred
• Basic familiarity with FDA, EU, and/or ISO regulatory frameworks preferred

Skills

• Communicates professionally, clearly, and concisely — both verbally and in writing — with internal and external stakeholders
• Strong attention to detail with the ability to maintain accuracy in documentation and data entry under defined processes
• Able to organize and prioritize assigned work effectively to meet timelines with quality deliverables
• Works collaboratively within a team environment; receptive to feedback and committed to continuous improvement
• Proficient with Microsoft Word, Excel, and Adobe; experience with electronic batch record or LMS systems a plus

The Manufacturing Support Specialist III plays a key leadership role in supporting manufacturing operations, with a primary focus on aseptic processing, GMP cleaning, and adherence to cGMP guidelines. This position requires a high level of expertise in performing complex aseptic processing of in-house solutions, preparing materials and kits, managing GMP areas, and ensuring stringent compliance with Standard Operating Procedures (SOPs). The role also involves actively participating in document revision, providing training and mentoring to junior staff, and assisting in deviation and CAPA (Corrective and Preventive Action) investigations. As a senior position, the Specialist III will be a key contributor to maintaining high standards of GMP documentation and will work with a high degree of accountability and independence to ensure the continuous improvement of manufacturing operations.

Key Responsibilities:

Aseptic Processing & GMP Maintenance:

• Perform aseptic processing of in-house solutions according to current cGMP guidelines, ensuring all processes maintain the highest standards of sterility and quality.
• Participate in material kit preparation, ensuring alignment with Good Documentation Practices (GDP) and cGMP standards.
• Perform and oversee cleaning and sanitization of GMP areas and manufacturing equipment following approved cleaning procedures and industry best practices.
• Ensure proper documentation of cleaning and maintenance activities, including batch records and logbooks, in strict adherence to GMP and GDP standards.
• Support the maintenance of the clean room environment, ensuring it remains below alert level limits and is consistently compliant with cleanliness standards.

Documentation & Compliance:

• Review, revise, and update SOPs, batch records, and other manufacturing documents to maintain compliance with current regulatory requirements and best practices.
• Complete and ensure the accuracy of GMP documentation, including batch records, logbooks, and forms, in compliance with GDP.
• Participate in internal and external audits, supporting the team in ensuring compliance with regulatory bodies, including the FDA.
• Monitor and support compliance with GMP standards and assist with deviation investigations, ensuring corrective actions are implemented where necessary.

Training, Mentoring & Leadership:

• Mentor and train new and less experienced staff on manufacturing processes, GMP procedures, and safety protocols.
• Lead by example to foster a culture of compliance and quality, ensuring all team members follow established guidelines and safety regulations.
• Assist in training initiatives for the broader team, focusing on aseptic techniques, GMP best practices, and proper documentation practices.
• Support the continuous improvement of manufacturing processes and SOPs through participation in cross-functional meetings and projects.

Material & Equipment Management:

• Conduct routine cycle counts in cleanrooms to ensure accurate inventory levels and prevent shortages.
• Manage and execute routine transactions in the ERP system, including material requisitions, production tracking, and inventory management.
• Ensure proper handling, storage, and documentation of materials and equipment to prevent contamination and maintain compliance with GMP standards.

Safety & Process Improvement:

• Promote and enforce adherence to safety policies and procedures to prevent workplace accidents and injuries.
• Proactively identify deviations from SOPs and GMP standards and take immediate corrective action.
• Assist in the implementation of Corrective and Preventive Actions (CAPAs), identifying root causes of issues and ensuring solutions are effectively put in place.
• Support process optimization initiatives and work with teams to improve operational efficiencies while maintaining regulatory compliance.

Collaboration & Data Collection:

• Collaborate with cross-functional teams, including production, quality assurance, and engineering, to ensure seamless operations and continuous adherence to manufacturing standards.
• Assist in data collection efforts for troubleshooting, CAPA investigations, and other manufacturing-related tasks.
• Provide insights and contribute to the development of new procedures, technologies, and improvements within manufacturing operations.

Secondary Responsibilities:

• Perform additional tasks as needed to support the manufacturing team and ensure the smooth operation of the manufacturing process.
• Contribute to data analysis and reporting efforts as directed.

Minimum Qualifications:

Education/Training:

• AS/BS in Biotechnology, Biology, Chemistry, or a related field; a Science-related discipline is preferred.
• High School Diploma or equivalent may be considered with relevant experience.
• Certification in aseptic techniques or GMP training is preferred.

Experience:

• 2-4 years of relevant experience in biotechnology manufacturing, GMP environments, or a related field.
• Demonstrated experience with aseptic techniques, GMP cleaning, and working in a regulated environment.
• Experience with SOP revision, documentation control, and deviation/CAPA investigations is preferred.

Skills & Abilities:

• Strong knowledge of cGMP and GDP standards, with the ability to follow production schedules and SOPs.
• Proficiency in aseptic gowning, aseptic processing, and performing in a team-oriented environment.
• High level of attention to detail and the ability to manage multiple tasks and priorities effectively.
• Strong computer skills, including proficiency in Microsoft Office, ERP systems, and other relevant software tools.
• Excellent organizational, record-keeping, and time management abilities.
• Ability to communicate effectively, both written and verbally, with a diverse team and in cross-functional environments.
• Ability to exercise independent judgment, solve problems, and identify improvements.

Other:

• Strong eye/hand coordination and commitment to maintaining a high quality of work.
• A leadership mindset with the ability to mentor and train others.
• Willingness to wear protective clothing and equipment as required in a GMP environment.
• Ability to lift and move objects up to [specific weight, e.g., 25 pounds].

Physical Requirements:

• Ability to stand for extended periods and perform repetitive tasks.
• Capability to lift and move objects up to [specific weight, e.g., 25 pounds].
• Willingness to wear protective clothing and equipment as required.

Position Summary

The Principal Training Liaison – Manufacturing is the functional authority for GMP training strategy within Manufacturing, shaping the curricula frameworks, qualification standards, and workforce capability models that underpin ProKidney's clinical and commercial readiness. This role establishes the methodologies, best practices, and performance standards that define how Manufacturing develops, qualifies, and sustains a compliant, high-performing workforce.

Operating at the intersection of regulatory science, adult learning, and manufacturing operations, this individual drives functional training strategy across Manufacturing and serves as a subject-matter authority and strategic consultant to QA, CMC, QC, Supply Chain, Facilities, and Engineering. This role anticipates compliance risk, proactively architects mitigation strategies, and influences cross-functional decisions that shape site-wide quality culture and inspection readiness. The Principal Training Liaison leads through expertise and influence, mentoring senior professionals and elevating the functional capability of the Manufacturing organization.

Key Responsibilities

GMP Training Strategy & Program Architecture

• Architect and own the end-to-end GMP training strategy for Manufacturing, establishing frameworks, methodologies, and evaluation standards that define the function's approach to workforce readiness.
• Define the instructional model for GMP onboarding, including competency benchmarks, qualification criteria, and bootcamp curriculum design; set the standard others across the site adopt and follow.
• Anticipate regulatory trends and evolving GMP expectations; proactively integrate emerging requirements into training strategy before gaps materialize.
• Serve as Manufacturing's senior representative during regulatory inspections, agency interactions, and internal audits; shape the training-related narrative and lead responses to inspector inquiries.
• Establish and maintain curriculum governance processes, ensuring training content is current, SOP-aligned, and reflective of operational and regulatory requirements.

Training Content Development & Functional Standards

• Define the standards and methodology for GMP training content development across Manufacturing, including SOP-based courses, e-learning modules, job aids, and instructor-led programs; serve as the functional benchmark for quality and effectiveness.
• Apply advanced instructional design principles and deep cGMP expertise to design high-impact training that drives measurable improvements in compliance, operational performance, and workforce capability.
• Establish a systematic training effectiveness framework — including assessment design, observational audits, and feedback mechanisms — to evaluate and continuously improve program outcomes.
• Deliver high-stakes, specialized instructor-led training for complex regulated operations (e.g., aseptic technique, cleanroom behaviors, advanced GMP topics) where subject-matter authority is essential.

Compliance Oversight & Risk Management

• Define and own training compliance standards for Manufacturing; establish the metrics, governance model, and accountability structures that sustain a ≥90% training adherence rate across the site.
• Set and continuously optimize the qualification pathway for new hires, ensuring all personnel are trained and operationally qualified within defined timelines (target: 14 weeks from hire).
• Serve as the site's functional authority on aseptic technique and cleanroom behavior training, establishing the standards and qualification criteria applied across all manufacturing roles.
• Lead the training-related root cause analysis and CAPA development process for deviations and audit findings; anticipate systemic compliance risks and develop proactive mitigation strategies.
• Own the annual curriculum and job code review process, aligning training requirements with evolving role responsibilities and regulatory expectations.

Cross-Functional Influence & Continuous Improvement

• Act as a strategic consultant to QA, CMC, QC, Supply Chain, Facilities, and Engineering, influencing cross-functional decisions related to training, operational readiness, and cleanroom impact.
• Lead the training and readiness strategy for new equipment qualifications, material changes, and process introductions; shape how change is absorbed and sustained across the manufacturing workforce.
• Develop and own the training and operational KPI framework for Manufacturing; translate performance data into strategic insights that inform leadership decisions and drive continuous improvement.
• Conduct targeted floor observations and internal compliance audits; synthesize findings into recommendations that influence site-wide quality systems and operational practices.
• Champion and model a culture of quality, safety, accountability, and continuous improvement; shape the behavioral norms and expectations that define ProKidney's manufacturing quality culture.

Trainer Development & Organizational Capability Building

• Define the qualification model, competency standards, and ongoing evaluation framework for GMP trainers; serve as the functional authority on trainer certification and effectiveness measurement.
• Architect and lead cross-functional mentorship and capability-building initiatives that elevate technical depth and instructional quality across Manufacturing and GMP functions.
• Drive long-term workforce capability strategies aligned with ProKidney's clinical and commercial growth trajectory; translate organizational milestones into proactive training roadmaps.

Qualifications

Education / Training

• Bachelor's degree in Life Sciences, Engineering, Education, or related field required
• Advanced degree (M.S., MBA, or equivalent) preferred
• Instructional Design certification (e.g., ATD, CPTD) or equivalent advanced experience preferred

Experience

• 8–12+ years of progressive experience in a GMP-regulated, FDA-compliant environment (biotech, pharma, or cell therapy strongly preferred)
• Demonstrated track record of owning and shaping GMP training strategy and program architecture — not just program execution
• Deep expertise in cGMP regulations, aseptic processing, cleanroom behaviors, and regulatory inspection expectations
• Experience influencing cross-functional decisions and serving as a strategic consultant to manufacturing and quality functions
• Proven ability to anticipate compliance risk and develop proactive mitigation strategies
• Experience with Learning Management Systems (e.g., MasterControl) and advanced instructional design methodologies

Skills & Competencies

• Functional authority in instructional design and advanced cGMP principles; recognized as a go-to expert within and beyond the function
• Strong strategic thinking and business acumen; ability to connect training outcomes to organizational and regulatory imperatives
• Exceptional communication, facilitation, and influencing skills across all levels of the organization, including senior leadership
• Ability to synthesize complex data and translate insights into strategic recommendations that drive decision-making
• Proven cross-functional collaboration and consultant-style engagement with partner functions
• Continuous improvement mindset with demonstrated ability to drive systemic, lasting change

About your role

Rocket Lawyer is seeking a highly motivated Business Intelligence Analyst Intern to join our team. This position is perfect for someone who wants to learn about the legal industry and how data is used to inform business decisions. By joining our team, you will have the opportunity to work on challenging projects that have a real impact on people's lives. You will support the Rocket Lawyer team in driving business insights, reporting, and analytics to help drive growth and optimize business performance. This role will partner closely with Product, Finance, Marketing, & Data Engineering teams to deliver actionable insights and act as a thought leader for data at Rocket Lawyer.

How you will make a difference day to day

• Analyze and optimize user engagement and experience with our services and investment across Search Engine Marketing (SEM), Search Engine Optimization (SEO), email, and offline channels
• Collaborate with business leads to understand KPIs & test hypotheses to drive revenue, customer acquisition, retention, and sales
• Support revenue and cost model assumptions are they relate to customer acquisition costs and lifetime value
• Conduct research and analysis to support business decisions, including reporting and communication of results to leadership
• Maintain and optimize BI tools and dashboard solutions. Contribute to ongoing data governance efforts

What you’ll need

• Experience with business analysis and problem-solving by drawing insights from large data sets
• Superior skills with SQL, Excel, and Python
• Experience with business intelligence applications (Tableau, Looker) and online marketing tools (Amplitude)
• Experience with Snowflake, other databases a plus
• SaaS, digital media, ecommerce, or online marketing based business experience a plus
• Light-hearted attitude and ability to have FUN while working hard
• Keen attention to detail, ability to work autonomously, & bias for action
• Excellent communication and interpersonal skills, with strong business acumen
• Pursuing a Bachelor's or Master’s Degree in Finance, Economics, Engineering or related quantitative field

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Final Interview

Head of Statistics

Overview

NoviSci is a data science organization with a dual mission: 1) developing best-in-class software to support the generation of RWE and 2) executing high-impact, tech-enabled scientific consulting and research.

We are seeking a Head of Statistics who will own the statistical functional area- serving as the center of excellence for statistical rigor, methodology, methods standardization, and professional development across the organization. This is a hands-on leadership role for a methodologist who wants to build: building a team, building methods, and building the statistical backbone of real-world evidence software.

You will work shoulder-to-shoulder with the Head of Science, Product, Engineering, and Statistical Software Development, translating advanced causal inference and epidemiologic methods into robust software requirements, clear APIs, and scalable analytical tools. If you enjoy making hard statistical problems accessible, and care deeply about scientific credibility, this role is for you.

Statistical leadership & strategy

• In collaboration with the Head of Statistical Software Development, define and execute the statistical methods roadmap across products and services
• Serve as the functional center of excellence for statistical rigor, methods standardization, code reproducibility, and adoption of advanced causal inference and epidemiologic methods for real-world data
• Lead the development and implementation of causal inference, advanced epidemiologic, and statistical methods for real-world evidence generation, ensuring scientific rigor, transparency, and reproducibility
• Guide the design of longitudinal and observational study workflows, including uncertainty quantification and sensitivity analyses
• Represent NoviSci’s statistical perspective with external partners, clients, collaborators, and at scientific venues as a subject-matter expert

Product partnership (requirements, architecture, APIs)

• Collaborate with Product, Statistical Software Development, and Engineering to:
• Translate statistical and methodological needs into product requirements and roadmaps
• Advise on high-level system and architecture decisions
• Co-design API specifications (inputs/outputs, parameterization, defaults, error handling, diagnostics) and review PRDs/tech specs for statistical fidelity
• Provide reference implementations and simulation harnesses used as ground truth for verification; help design CI checks and validation datasets
• Establish documentation standards for methods notes, assumptions, and user-facing guidance

High-value scientific delivery

• Serve as a senior statistical contributor on select research pods, providing high-level expertise, validating analyses, and pioneering new methods
• Architect statistical designs for causal estimation of complex interventions under confounding, missingness, and dependent censoring
• Develop and review statistical analysis plans (SAPs), code, figures, and outputs for validity, reproducibility, and regulatory readiness
• Support quality and compliance processes in partnership with the Head of Operations, ensuring analysis validation, audit trails, and reproducibility standards are met

Thought partnership for clients

• Act as a senior statistical advisor to client teams (HEOR, Med Affairs, Epi); help mature their internal evidence pipelines and governance
• Evaluate statistical methodology choices for complex study designs, including distributed and federated analyses
• Guide clients on methods choices for regulatory submissions and HTA assessments

Team building & mentorship

• Serve as functional manager for all statisticians: hire, mentor, train, and conduct performance reviews
• Develop and enforce standards and SOPs for statistical analysis, code reproducibility, and methods adoption across the statistics group
• Foster a rigorous, supportive, and learning-oriented culture within the statistics functional group
• Uplevel engineers and PMs on statistical, advanced epidemiologic methods, including causal inference; uplevel statisticians on software craft (versioning, testing, CI/CD, profiling)

Required background

• PhD (or equivalent) in Biostatistics, Statistics, Epidemiology, or a related quantitative field
• 4+ years of post-doctoral experience spanning causal inference, advanced epidemiologic methods, statistical software development, and real-world data (claims, EHR, registries)
• Demonstrated track record of leading complex observational studies through publication and/or regulatory use
• Deep, hands-on expertise in causal inference and advanced epidemiologic methods for real-world data, including:
• Target trial emulation
• IP weighted estimators for confounding, missingness, and censoring
• Clone-censor-weighted estimation of dynamic treatment regimens
• Marginal structural models (MSMs), IPTW, and IPCW
• Uncertainty quantification and sensitivity analysis
• Proven ability to translate statistical and methodological requirements into product requirements, architecture trade-offs, and API designs in close partnership with engineering
• Strong experience with R, including package development, testing, and performance profiling
• Experience collaborating closely with software engineers in a production or near-production environment
• Evidence of thought leadership (publications, invited talks, open-source contributions, or methods papers)

Nice-to-have background

• Experience designing statistical APIs or platforms used by external customers
• Familiarity with regulatory expectations for RWE (e.g., FDA, EMA guidance on real-world evidence)
• Experience with CMS/Medicaid data governance and multi-source linkage/tokenization
• Prior experience managing or mentoring senior statisticians or data scientists
• Experience working in a fast-paced, product-driven or startup environment
• Comfort with protocol/report generators and figure/table QA pipelines (e.g., Quarto/R Markdown)
• Fluency with AI/ML coding tools (e.g., GitHub Copilot, Cursor) and comfort incorporating them into statistical programming and reproducible research workflows

If you’re excited to advance the science of real-world evidence in an environment where statistical rigor directly shapes both client impact and software innovation, NoviSci is the place for you. We’re building something important together, and we’d love for you to be a part of it.

What We Offer You

• Comprehensive health, dental, and vision coverage for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave
• Hybrid role: Located in Research Triangle Park, North Carolina

Overview

Responsibilities

Qualifications