At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville a few days per month

What You’ll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead – You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride – You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences – You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth – You seek to understand the “why” behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team – You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity – You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters – You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management—dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid

We're excited to be hosting a virtual hiring event for our Nashville Direct Sales Representative roles!

Event Details:

- Date: May 20, 2026

- Time: You pick the time! (Hour long time slots between noon-5pm CT)

- Location: From the comfort of your own space!

This is a fantastic opportunity to learn more about our company, the Direct Sales Representative opportunity, and connect directly with our hiring team from the comfort of your own space. We'll be conducting interviews, sharing insights about our company culture, and answering any questions you may have about the application process.

Don't miss this chance to participate in this expedited hiring process! Continue below to APPLY NOW!

Top performers can earn six figures with the base salary plus an uncapped sales bonus plan. In addition, we offer exclusive sales training alongside great benefits! 

Role Description

The Direct Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques.

In this role, you'll:

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers. 
• Demonstrate knowledge of GFiber’s network and technical deployment.

At a minimum we'd like you to have:

• High school diploma or GED.
• Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs.
• A valid driver’s license and access to reliable transportation during the workday.
• Ability to pass a motor vehicle check that meets company standards.

It's preferred if you have:

• Experience in sales, account management or customer service.
• Experience in the ISP or telecom industry.
• Proficiency in SalesForce or other industry leading lead management software.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Ability to communicate in Spanish.

This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE.

The application window will be open until at least May 15th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people

Role Description

As the Engineering Vendor Manager, you will ensure the network design is reliable and efficient by reviewing existing designs, playing an integral role in future designs, and general engineering activities including troubleshooting and plant maintenance input. In this role you will ensure the engineering design follows the GFiber Standards and Architecture while managing the general engineering portfolio and ensure that our network is logical and protected. Additionally, you will perform critical tasks that maintain and improve the general design, and will take the technical lead in ensuring reliable and efficient designs propel our forward build. You like being with the TechOps team, executing complex projects that bring internet access to people.

In this role, you'll:

• Manage the planning and performance of tasks that support ongoing engineering. Implement the GFiber Standards and architectural practices that meet GFiber’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders. 
• Support and lead implementation of the growing fiber to the home network infrastructure for new build and customer installation efforts. Perform new plant design and configuration control of existing plant.
• Review engineering designs and either validate or correct those designs. Ensure the designs are constructible and deployable for OSP Forward Build teams.
• Manage local engineering vendor staff, maintain existing plant configuration control, revise and track documentation, and track contractor performance including billing against budget and contract. Supervise engineering vendors of internal GFiber teams and external vendors and contribute to work standards/best practices.
• Support in coordination of outside plant moves/changes due to civil works projects. Write training design documents that specify the operation and interoperability of core fiber to the home network architecture components, and collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network.

At a minimum we'd like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent practical experience.
• 5 years experience in network operations, engineering, construction and/or maintenance roles.
• Experience in managing engineering efficiency and process improvements for an organization.
• Experience managing telecommunication engineering infrastructure, Fiber to the Home/Plant (FFTx) design, operations, and/or outside plant (OSP) projects.

It's preferred if you have:

• Experience managing vendor engineering resources.
• Demonstrated experience in evaluating network engineering, network design planning and plant configuration control.
• Working knowledge of fiber inventory management and assignment systems.
• Experience managing complex projects involving team members from multiple disciplines.

The US base salary range for this full-time position is between $114,400 - $125,800 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

This role is not eligible for immigration sponsorship.

Top performers can earn six figures with the base salary plus an uncapped sales bonus plan. In addition, we offer exclusive sales training alongside great benefits! 

Role Description

The Outside Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques.

In this role, you'll:

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers. 
• Demonstrate knowledge of GFiber’s network and technical deployment.

At a minimum we'd like you to have:

• Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
• A valid driver’s license and access to reliable transportation during the workday.
• Ability to pass a motor vehicle record check that meets company standards.

It's preferred if you have:

• Experience in the ISP or telecom industry.
• Proficiency in SalesForce or other industry leading lead management software.
• Proven track record of strong work ethic, ability to navigate ambiguity,  solid communication skills, strong decision making and good judgment.
• Ability to communicate in Spanish.

This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE.

This role is not eligible for immigration sponsorship.

The application window will be open until at least August 15, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

West Des Moines, IA; Kansas City, MO; Charlotte, NC; Durham, NC; Nashville, TN; Omaha, NE: This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE.

Huntsville, AL; Mesa, AZ; Atlanta, GA; Austin, TX; San Antonio, TX: This role offers a competitive on-target earnings (OTE) of $75,000 - $82,500 annually ($33,750 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE.

Role Description

The Direct Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques.

In this role, you'll:

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers. 
• Demonstrate knowledge of GFiber’s network and technical deployment.

At a minimum we'd like you to have:

• High school diploma or GED.
• Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs.
• A valid driver’s license and access to reliable transportation during the workday.
• Ability to pass a motor vehicle records check that meets company standards.

It's preferred if you have:

• Experience in sales, account management or customer service.
• Experience in the ISP or telecom industry.
• Proficiency in SalesForce or other industry leading lead management software.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Ability to communicate in Spanish.

#LI-DNI

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. 

As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member.

This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. 
• Be completing around 80 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

THIS ROLE IS IDEAL FOR INDIVIDUALS WHO:

• Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or
• Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

WHAT LEADS TO SUCCESS

• A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. 
• Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
• Start-up Flexibility.  You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
• Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Bonus potential: Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. New hires are eligible to participate in the bonus program only after successfully graduating from their 90 day probationary period.

The shift for this role will be 9:00am–5:30pm EST, Monday through Friday.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Results Physiotherapy/AST, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN!

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Results Physiotherapy/AST, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an enthusiastic and driven Senior Counsel ready to lead legal support for one of our regions, working closely with both the Revenue and Operations management and their teams, and collaborating with the other members of the legal team.

What you'll do

• Provide comprehensive legal support to one or more business regions or practice groups
• Act as a proactive and trusted business partner, offering legal and business counsel to stakeholders on a wide variety of contract-related issues, compliance matters, and risk assessments
• Work closely with business teams to develop and execute legal strategies that protect and advance the company’s operations
• Develop a deep understanding of our cutting-edge technology business and the broader urban mobility industry
• Draft, review, and negotiate a broad range of commercial contracts, including complex software as a service (SaaS) agreements, client agreements, procurement agreements, information technology agreements, government contracts, commercial leasing agreements, and consulting agreements
• Coordinate resolution of business disputes and manage outside counsel as needed
• Provide essential support to the Vice President, Associate General Counsel and other attorneys within the department

What we're looking for

• Law degree and currently licensed or has eligibility to be licensed to practice law in either Illinois, Tennessee, or New York
• 7+ years of progressive work experience in a corporate law department or a business/transactional practice group of a law firm
• Extensive experience with a wide variety of commercial contracts, including technology, government, and procurement agreements
• Hardworking, detail-oriented, and enthusiastic professional who thrives in a collaborative and close-knit team environment
• Ability to work effectively under pressure, prioritize multiple tasks, and meet tight deadlines
• Strong practical decision-making and problem-solving skills
• Exceptional transactional and legal writing skills
• Ability to quickly identify and grasp complex legal issues and communicate key issues clearly and concisely to colleagues and business partners

While not required, these are a plus:

• Demonstrated expertise in drafting and negotiating Software as a Service (SaaS) contracts or commercial leases
• Prior in-house legal experience

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an enthusiastic and driven Senior Counsel ready to lead legal support for one of our regions, working closely with both the Revenue and Operations management and their teams, and collaborating with the other members of the legal team.

What you'll do

• Provide comprehensive legal support to one or more business regions or practice groups
• Act as a proactive and trusted business partner, offering legal and business counsel to stakeholders on a wide variety of contract-related issues, compliance matters, and risk assessments
• Work closely with business teams to develop and execute legal strategies that protect and advance the company’s operations
• Develop a deep understanding of our cutting-edge technology business and the broader urban mobility industry
• Draft, review, and negotiate a broad range of commercial contracts, including complex software as a service (SaaS) agreements, client agreements, procurement agreements, information technology agreements, government contracts, commercial leasing agreements, and consulting agreements
• Coordinate resolution of business disputes and manage outside counsel as needed
• Provide essential support to the Vice President, Associate General Counsel and other attorneys within the department

What we're looking for

• Law degree and currently licensed or has eligibility to be licensed to practice law in either Illinois, Tennessee, or New York
• 7+ years of progressive work experience in a corporate law department or a business/transactional practice group of a law firm
• Extensive experience with a wide variety of commercial contracts, including technology, government, and procurement agreements
• Hardworking, detail-oriented, and enthusiastic professional who thrives in a collaborative and close-knit team environment
• Ability to work effectively under pressure, prioritize multiple tasks, and meet tight deadlines
• Strong practical decision-making and problem-solving skills
• Exceptional transactional and legal writing skills
• Ability to quickly identify and grasp complex legal issues and communicate key issues clearly and concisely to colleagues and business partners

While not required, these are a plus:

• Demonstrated expertise in drafting and negotiating Software as a Service (SaaS) contracts or commercial leases
• Prior in-house legal experience

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Inovalon is a leading cloud-based healthcare technology company that leverages data analytics and AI to drive meaningful improvements across the healthcare ecosystem. The Senior Full-Stack Machine Learning Engineer sits within the Insights Business Unit, which serves as Inovalon’s central AI and machine learning hub. This team partners with Provider, Payer, and Pharmacy business units to identify, build, and deploy AI solutions that improve clinical and operational outcomes at scale. 

In this role, you will contribute to both classical machine learning and generative AI applications, including LLM-based and agentic solutions. You will work across the full model development lifecycle on a modern, cloud-native AWS stack, collaborating closely with AI Product Managers and a distributed team of senior engineers across the U.S. and India. 

Key Responsibilities

• Design, train, and deploy machine learning models spanning classical ML (classification, regression, clustering, time-series) and generative AI use cases including LLM-based and agentic applications. 
• Build and maintain cloud-native solutions on AWS using containerized architectures (Docker, Kubernetes) to support scalable model serving and data pipelines. 
• Own and contribute to the full Model Development Lifecycle (MDLC), including dataset versioning, model versioning, model registry management, and model evaluation frameworks. 
• Develop and integrate Python-based ML components that work seamlessly with existing product platforms across multiple business units. 
• Collaborate with AI Product Managers across the Insights BU and partner business units (Provider, Payer, Pharmacy) to translate business needs into AI solutions. 
• Apply neural networks and deep learning techniques using PyTorch for appropriate use cases alongside scikit-learn-based classical approaches. 
• Write robust, production-ready code following engineering best practices; participate in code and design reviews. 
• Leverage AI coding tools (such as Claude Code or equivalent) as part of your daily development workflow to improve velocity and code quality. 
• Mentor junior engineers and contribute to team knowledge-sharing around ML best practices, tooling, and architecture decisions. 
• Support integration of frontend components into ML-powered features where applicable. 
• Contribute to retrospectives and team process improvements; actively participate in sprint planning and end-of-iteration demos. 
• Adhere to all HIPAA, data governance, confidentiality, and regulatory requirements in all aspects of work. 
• Maintain compliance with Inovalon’s policies, procedures, and mission statement, fulfilling responsibilities that support operational and financial success. 

Qualifications

Required 

• Minimum 5 years of software development experience with a strong foundation in machine learning fundamentals and model training. 
• Expert-level Python proficiency; Python is the team’s primary language and is the highest-priority technical requirement. 
• Hands-on experience building and deploying classical ML models in production using scikit-learn. 
• Demonstrated experience with generative AI, LLMs, or agentic application development. 
• Proficiency with PyTorch and neural network architectures. 
• Practical knowledge of the Model Development Lifecycle (MDLC): dataset versioning, model versioning, model registry, and model evaluation. 
• AWS cloud experience, including deploying and managing cloud-native workloads. 
• Containerization experience with Docker and/or Kubernetes. 
• Strong problem-solving ability; demonstrated capacity to work independently and take ownership of complex technical challenges. 
• Daily usage of AI-assisted coding tools (e.g., Claude Code, GitHub Copilot, or similar) as part of standard development workflow. 

Preferred 

• Experience with database technologies (SQL or NoSQL); familiarity with data pipeline tooling. 
• Frontend development skills to support full-stack ML feature work. 
• Healthcare domain experience or exposure to HIPAA-regulated environments. 

Education 

• Bachelor’s degree in Computer Science, Data Science, Software Engineering, or a related technical field required. 
• Master’s degree or PhD in Computer Science, Machine Learning, or equivalent practical experience preferred. 

Physical Demands and Work Environment 

• Sedentary work (i.e., sitting for long periods of time). 
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force. 
• Subject to inside environmental conditions. 
• Travel for this position will include less than 10% locally, usually for training purposes. 

Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That’s where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually. We’re on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.  

To support our growth, we’re seeking a detail-oriented Revenue Operations Specialist.  

Responsibilities

• Provide comprehensive operational and member support for an assigned sales team throughout the full member lifecycle, from onboarding through ongoing maintenance, ensuring timely, accurate, and high‑quality service
• Research and track Private Equity divestitures, mergers, and acquisitions to ensure ownership and membership records remain accurate and up to date
• Validate and manage Gross Transaction Volume (GTV), proactively identifying and resolving discrepancies prior to reporting deadlines
• Maintain, update, and ensure the accuracy and integrity of CRM data within Salesforce and related systems. 
• Own day‑to‑day case management within the Salesforce Support Console, coordinating closely with Sales, Members, Suppliers, Legal, Finance, Member Success, and other cross‑functional partners to resolve issues efficiently. 
• Troubleshoot member and supplier issues, proactively identifying risks, resolving root causes, and reducing escalations. 
• Manage member locations, including rostering, announcing, and removing locations, ensuring systems accurately reflect current member status. 
• Control and manage member access to protected supplier agreements in accordance with governance and compliance standards. 
• Manage complex membership documentation, including drafting, comparing redlines, executing, and processing participation agreements, amendments, assignments, and related documents. 
• Negotiate member NDAs in partnership with Legal
• Facilitate member onboarding and ongoing maintenance across the CoreTrust Experience Platform, Salesforce, and other internal systems, ensuring accurate data synchronization. 
• Serve as a Subject Matter Expert (SME) for assigned legal and operational processes, responsible for training team members and maintaining accurate, effective, and current process documentation. 
• Act as the primary point of contact for the Legal team on member operations matters, ensuring documentation remains compliant and legal updates are reflected accurately. 
• Partner closely with the Product team to ensure category‑specific information is accurate, current, and properly displayed within the CoreTrust Experience Platform. 
• Partner closely with a Member Success Associate to ensure sales‑village activities are coordinated, member needs are understood, and opportunities are accurately supported throughout the membership process.

Qualifications

• Bachelor’s degree or equivalent work experience, MBA preferred
• 2+ years of experience in Sales Operations, Revenue Operations, Customer Success, or a related role. 
• Experience working with legal documentation, contracts, or governance processes preferred. 
• Strong orientation toward detail, accuracy, and process discipline. 
• Demonstrated ability to manage multiple priorities and complex workflows in a fast‑paced environment. 
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams. 
• Salesforce experience required; experience working across integrated platforms and systems strongly preferred. 
• Demonstrated ability to execute deliverables with urgency, consistently meeting deadlines while maintaining high standards of quality.
• Strong project management skills and a solutions‑oriented approach to problem solving.

Benefits

• Competitive compensation package 
• Free individual employee medical coverage 
• Company subsidized dental and vision coverage 
• Dollar for dollar 401(k) match up to 6% of your salary with immediate vesting 
• Company-paid Short-Term and Long-Term Disability coverage 
• Employee Assistance Program to support your wellbeing and mental health 
• $1500 annual stipend for for continuing education courses/certifications 
• Free snacks and beverages on-site
• Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
• Flexible/hybrid work culture 

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Role Overview

Zeta Global is seeking a Lead Software Engineer to build and scale healthcare-focused applications and data systems that power audience intelligence, activation, measurement, and reporting across both HCP and DTC workflows.

This is a hands-on technical leadership role operating at the intersection of distributed systems, data engineering, and healthcare domain constraints. You will design and deliver systems that integrate identity, audience data, and campaign performance while meeting strict requirements for privacy, compliance, and reliability.

The ideal candidate brings strong system design depth, experience building data-intensive platforms, and the ability to lead through architecture and execution in regulated environments.

What You’ll Build

• Full-stack applications supporting HCP and patient (DTC) audience discovery, segmentation, and activation
  • Scalable data pipelines for ingestion, normalization, and enrichment of healthcare datasets
  • Identity resolution and data linkage services across fragmented data sources
  • Reporting, attribution, and measurement systems connecting campaigns to outcomes
  • APIs and services enabling downstream activation, analytics, and partner integrations

Key Responsibilities

• Lead architecture and hands-on development of distributed systems supporting healthcare data workflows
  • Design and implement scalable data pipelines (batch and streaming) for large-scale datasets
  • Build and maintain APIs and services with strong SLAs, observability, and fault tolerance
  • Implement identity resolution logic including matching, deduplication, and graph-based linkage
  • Ensure high data quality through validation, reconciliation, and monitoring frameworks
  • Design systems with strong security controls, including encryption, access control, and auditability
  • Apply privacy-by-design principles across all systems handling PHI/PII
  • Partner with Product and Data teams to translate healthcare requirements into scalable architectures
  • Drive engineering best practices across testing, CI/CD, code quality, and operational excellence
  • Mentor engineers and act as a technical leader across the team

Engineering Expectations

• Strong experience designing distributed systems (microservices, event-driven architectures)
  • Deep understanding of data modeling, storage systems (OLTP, OLAP), and data processing frameworks
  • Experience with streaming and batch processing (e.g., Kafka, Spark, Flink, or similar)
  • Proficiency in backend development (Python, Java, or Ruby) and API design (REST/gRPC)
  • Experience building modern front-end applications (React or similar)
  • Strong experience with cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code
  • Familiarity with containerization and orchestration (Docker, Kubernetes)
  • Experience implementing observability (logging, metrics, tracing) and reliability patterns
  • Strong understanding of performance optimization and scalability tradeoffs

Healthcare & Domain Expectations

• Experience working with HCP data (provider identity, targeting, segmentation)
  • Experience with patient / DTC data workflows and privacy-aware systems
  • Understanding of healthcare data ecosystems (claims, provider, or audience datasets)
  • Familiarity with identity graphs and data onboarding patterns
  • Experience building reporting or attribution systems tied to business outcomes
  • Strong grasp of HIPAA, PHI/PII, and regulated data handling requirements

Qualifications

• 8–10 years of software engineering experience with increasing technical ownership
  • Proven track record of building and scaling data-intensive or distributed systems
  • Experience working in regulated environments (healthcare strongly preferred)
  • Strong system design and architecture skills
  • Ability to lead technically while remaining hands-on in implementation
  • Strong collaboration skills across engineering, product, and data teams

Preferred

• Experience with healthcare data providers or identity ecosystems
  • Background in AdTech, MarTech, or audience/data platforms
  • Experience with privacy-enhancing technologies (tokenization, clean rooms)
  • Exposure to ML/AI-driven data products or analytics systems

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $200,000 - $215,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-TS1

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience.

What You’ll Do

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
• Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
• Coach, support, and develop team members to ensure high-quality execution and accountability

Who You Are

Tend Values

• Tend to Others: You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
• Embrace Our Differences: You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
• Be Brave Enough to Lead: You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
• Savor the Ride: You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
• Rooted in Growth: You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.

Role-Based Competencies

• Move with Purpose: You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
• Create Clarity and Direction: You organize complex rollouts, training schedules, and multi-studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
• Make It Make Sense: You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.

What You Have

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance.
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - Annual bonus based on company and individual performance

#LI-Hybrid

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization
• Advise executive team and embed compliance into key decisions and expansion efforts
• Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships,  and new strategic initiatives
• Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights
• Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility
• In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information
• Partner with product, clinical, and operations to design compliant care models and support new services
• Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner
• Represent the company in audits, payer discussions, and regulatory interactions
• Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care
• Build and lead a high-performing compliance team with effective org design and cross-functional engagement
• Drive a culture where compliance enables the business and strong outcomes

WHAT YOU’VE DONE

• 10+ years of healthcare compliance leadership with enterprise ownership in complex, regulated environments
• Proven track record defining and executing compliance strategy aligned to growth, market expansion, and risk management
• Deep expertise in federal and state regulations including HIPAA, TEFCA, Medicare, and fraud, waste, and abuse, with experience in telehealth and multi-state care models
• Strong executive presence with ability to influence C-suite stakeholders and balance innovation with regulatory risk
• Experience leading large-scale compliance, audit, and risk functions with measurable business impact
• Track record of building and scaling high-performing teams and leaders
• Significant experience with regulatory audits, payer compliance, and external stakeholder engagement
• Experience in high-growth, technology-enabled healthcare organizations preferred
• Bachelor’s degree required; advanced degree or certification such as JD, MPH, MBA, or CHC preferred

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $234,000-$275,00. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

We’re looking for talented candidates based in South Florida, Nashville, Orlando, Tampa, or Atlanta who are excited to be part of a team that thrives on collaboration and connection.

Our offices in Boca Raton, FL and Nashville, TN are where we come together for collaboration, education, and celebrations, and we’re looking for teammates who can join us in person for those meaningful moments.

Reports to: Senior Vice President, Communications
Years Experience: 10+ Years
Department: Communications

The Position:

The Vice President is a senior strategic leader responsible for setting direction, guiding client success, and driving impact across multiple communications portfolios. This role provides trusted counsel to senior healthcare executives, leads cross-functional teams, and ensures BPD delivers exceptional value and measurable outcomes.

The Vice President operates at the intersection of strategy, leadership and growth. They anticipate challenges, create opportunities and shape narratives that strengthen the reputation and influence of top healthcare organizations. This role requires deep expertise in communications and issues management, business acumen and the ability to lead large teams with confidence and empathy.

As a senior member of the communications leadership team, the Vice President plays a central role in shaping the team’s culture, mentoring rising leaders and advancing the firm’s presence in the healthcare industry.

The Responsibilities:

Includes, but not limited to the following:

• Lead development and execution of strategic communications programs that protect and enhance client reputation across healthcare systems and organizations.
• Serve as senior counselor to client executives and boards, providing insight and perspective on communications, issues management, and strategic positioning.
• Oversee large, complex accounts, ensuring integration across functions and alignment with business objectives.
• Direct strategic planning and scenario development for proactive and responsive reputation management.
• Guide teams in crafting thought leadership platforms, executive visibility programs, and media strategies that drive meaningful engagement.
• Ensure consistency, quality, and innovation across all deliverables through thoughtful oversight and feedback.
• Identify and pursue opportunities for growth across client portfolios, strengthening long-term partnerships and expanding BPD’s footprint.
• Mentor and coach team members, cultivating the next generation of leadership.
• Represent the agency externally through industry engagement, speaking opportunities, and thought leadership contributions.

The Essentials:

• Experience working in proactive communications and crisis communications
• Travel requirements (up to 30% of time)
• 10+ years of agency or in-house healthcare experience required/preferred
• Experience managing a team
• HIPPA Compliance/Regulation Knowledge 
• Interpersonal/Soft Skills: Demonstrates effective written and verbal communication, strong negotiation and persuasion skills, collaborative teamwork, problem-solving abilities, a self-starter mindset, a service-minded approach, relationship-building skills, a strong work ethic, and a commitment to learning.
• Comfortable working in an open office environment
• Ability to multitask, and delegate, working in a high-volume environment 
• Discernment to protect confidential information, both verbal and written

The Vision:

BPD is a strategic growth partner that delivers the future to healthcare’s leading brands. We provide fully integrated solutions – branding, marketing, communications, and business consulting – which are technology-enabled, AI-infused, and supported by our proprietary data platform. All to ignite greatness in our clients and bring better health to more people. Our clients range from the largest health systems to prestigious academic medical centers to leading healthcare innovators. For more information on BPD, visit www.bpdhealthcare.com.

Unified BPD unites our diverse backgrounds and perspectives into a stronger collective—one that fosters a more inclusive, impactful future for our people, our clients, and healthcare as a whole. Guided by ongoing reflection and learning, we respect every race, ethnicity, gender expression, sexual identity, ability, and life experience.

As BPDerrrs, we:

Celebrate and value what makes each of us unique;

Unite around our shared purpose to ignite greatness in those we serve and, by extension, help them improve the health to the communities they serve;

Lead through inclusive work that authentically connects with all consumers and champions health equity for all

Lean into honest dialogue, acknowledging that building a diverse workforce, fostering belonging, and creating the best, most inclusive work for our clients and their communities is an ongoing journey.

This commitment ignites our organization’s greatness and grounds the brilliant work we do for our clients and communities.

BPD is proud to be an Equal Opportunity employer. BPD recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

Join Bird’s mission to change the way the world moves, one ride at a time. Our award-winning electric vehicles help reduce carbon emissions and traffic in over 400 cities around the world — and we’re just getting started.

We’re seeking a dedicated Street Team Associate to join our dynamic team at Bird through our trusted staffing partner, TalentBurst, to support operations and logistics with fleet deployment and other tasks.

As a Street Team Associate, you’ll be the face of our operations on the ground in Nashville. This dedicated role is focused on proactively managing vehicle organization, improving rider engagement, and ensuring compliance with city parking regulations. Your efforts will directly enhance operational efficiency, reduce public complaints, and strengthen our partnerships with city stakeholders—especially ahead of key regulatory milestones.

Key Responsibilities

• Vehicle Organization & Rebalancing
• Ensure designated parking zones remain clear, organized, and in compliance with Nashville city regulations.
• Proactively tidy up mis-parked vehicles in high-traffic areas.
• Rebalance and reposition out-of-nest vehicles to optimize rider access and visibility.
• Rider Engagement & Education
• Interact with riders in the field to provide support and education on proper parking behavior.
• Promote positive user habits that align with city compliance standards.
• Maintenance Monitoring & Reporting
• Identify and report minor maintenance or operational issues in the field (e.g., damaged vehicles, faulty kickstands).
• Communicate observed issues to the operations team for follow-up.
• Data Collection & Field Insights
• Collect observational data on parking patterns, high-demand areas, and rider behavior.
• Provide feedback to support continuous improvement in operations and city collaboration.

Must Haves

• Prior experience in field operations, customer service, or logistics preferred
• Strong communication skills and a proactive, problem-solving mindset
• Ability to work independently and manage time effectively
• Familiarity with micromobility or transportation systems is a plus
• Comfortable working outdoors and on foot for extended periods

Shift:

Monday - Friday (Weekday)  9am - 5:30pm
Friday - Sunday (Weekend)  12pm- 8pm

Pay:

$18/hour USD

Sound like a place you’d like to work? Sweet. Let’s chat.

#INPR1

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

The Opportunity

Reporting to the Depot Operations Lead, Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation.

This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply.

Work Schedule & Shift Availability

• This role supports 24/7 AV depot operations and requires availability to work overnight shift, with hours scheduled between 10:30 AM - 7:00 AM. Specific shift times and schedules will be determined based on operational needs and business requirements. 
• Schedules may include weekends and holidays based on depot operational requirements. We offer competitive shift differentials for night shifts and weekend hours.

Responsibilities:

Vehicle Readiness & Preparation:

• Daily Fleet Management: Review and assess available AVs each shift, executing pre-deployment safety checks and end-of-day diagnostics to ensure all vehicles meet operational readiness standards per partner requirements.
• Vehicle State Transitions: Progress vehicles through operational states by completing all required checklists, sensor inspections, and verification processes in the fleet management system.
• Quality Assurance: Perform comprehensive vehicle inspections following partner knowledge base standards, annotating issues and ensuring adherence to Critical to Quality processes.
• Task Execution: Manage daily tasks via digital task management system, ensuring efficient workflow and timely completion of all vehicle preparation activities.

Charging, Cleaning & Fleet Servicing:

• Vehicle Cleanliness Standards: Maintain interior and exterior cleanliness meeting partner brand standards, ensuring all components (body panels, glass, sensors) are free of dirt, debris, dust, and odors following established cleaning procedures.
• Charging Operations: Execute strategic charging activities at optimal times, including mid-day charging sessions, while completing concurrent tasks to maximize efficiency and maintain fleet availability.
• Preventative Maintenance: Perform basic preventative maintenance tasks that don't require dealership intervention, including fluid checks/refills, tire pressure adjustments, and minor component replacements per approved SOPs.
• Cleaning Chemical Compliance: Use only approved cleaning chemicals and follow hazardous materials handling protocols per EHS requirements.

Data Management & Security:

• Data Operations: Execute secure data handling activities including data transfers, offload procedures, and device tracking while maintaining chain of custody per security standards.
• Data Compliance: Ensure all data offload procedures meet established SLAs, maintaining proper documentation and verification of successful data transfers.
• Device Security: Use only employer-supplied, corporate-enrolled devices for photos and data transfer, ensuring no personal devices store proprietary information per security requirements.
• Secure Handling: Maintain strict security protocols for all sensitive hardware, following chain of custody standards for critical components.

Calibration & Technical Operations:

• Sensor Calibration: Conduct calibration activities to reintroduce repaired vehicles into autonomous operation, following precise procedures outlined in training materials and SOPs.
• Manual Driving Operations: Drive autonomous vehicles within depot and on public roads for calibration procedures, ensuring sensors are properly calibrated for autonomous operations.
• Technical Verification: Validate calibration success through system checks and diagnostic procedures, ensuring vehicles meet all technical requirements for autonomous deployment.
• Documentation: Maintain accurate records of all calibration activities, including completion times, issues encountered, and verification results.

Lot Management & Logistics:

• Vehicle Movement: Efficiently manage lot operations including parking, staging, and moving AVs to appropriate areas (deployment zones, charging stations, service bays) while optimizing depot flow.
• Status Management: Update vehicle status in real-time tracking systems, monitoring cycle times and ensuring accurate visibility of fleet readiness.
• Service Coordination: Confirm completion of all service and repairs, transitioning vehicles to appropriate next status while tracking SLA compliance.
• Issue Escalation: Flag maintenance needs and repair requirements to Fleet Supervisor or Depot Operations Lead, providing detailed documentation of observed issues.

Safety & Compliance:

• Safety Protocol Adherence: Follow all OSHA, EHS, and partner safety guidelines including proper PPE usage, hazardous material handling, and emergency response procedures.
• Training Compliance: Maintain all required qualifications and certifications, completing ongoing training through the partner's learning management system.
• Incident Reporting: Immediately report safety concerns, vehicle damage, or operational issues through appropriate channels, supporting incident investigation as needed.
• Quality Standards: Ensure all work meets or exceeds partner operations system standards and quality requirements.

Experience:

• High school diploma or equivalent required; technical certification or associate degree in automotive technology, logistics, or related field preferred.
• 1-2 years of experience in automotive, fleet operations, logistics, or similar hands-on operational environment.
• Valid U.S. driver's license with clean driving record (no major violations in past 3 years) - required for calibration driving duties.
• Mechanical aptitude with ability to perform basic vehicle maintenance and understand technical procedures.
• Strong attention to detail with ability to follow complex SOPs and maintain consistent quality standards.
• Physical capabilities to perform depot operations including ability to stand/walk for extended periods, lift up to 50 lbs, and work in various weather conditions.
• Technical proficiency with mobile devices, tablets, and basic computer systems for data entry and status tracking.
• Excellent communication skills for coordinating with team members and escalating issues effectively.
• Flexibility to work various shifts including nights, weekends, and holidays as part of 24/7 operations.
• Ability to obtain required certifications including Defensive Driving certification and role-specific qualifications.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

The expected base pay range for this position in the Nashville area is $16.62-$20.27 per hour, not inclusive of potential equity offering, bonus or benefits. Pay ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the pay range specific to your working location and other factors during the hiring process.

We offer competitive shift differentials for night shifts and weekend hours.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Role and Responsibilities:

• Maximize sales and provide friendly and welcoming customer service
• Communicate effectively with customers to determine their needs
• Build relationships with clients and maintain an updated client book
• Drive sales through consignments, partnerships with Interior Designers, and wardrobe stylists
• Handle all point-of-sale transactions including sales, exchanges, refunds, gift cards, and gift wrap
• Take an active role in all store operations such as maintaining displays, assisting with stock transfers, and receiving new merchandise
• Participate in store events
• Encourage customers to sign up for Jenni Kayne Rewards and to engage with us on our social media platforms
• Communicate effectively through sharing feedback with management and writing daily business recaps
• Secure company assets through loss prevention in compliance with company policies and guidelines

Qualifications and Requirements:

• Minimum of 1-2 years of experience in retail sales; women's upper contemporary, multi-label or luxury designer preferred.
• Can-do attitude and commitment to providing excellent customer service
• Willingness and availability to work during peak business periods - weekends, holidays, etc
• Demonstrate strong written and verbal communication skills
• Knowledge and experience with POS and Inventory Management systems, Microsoft Word and Excel
• Comfortable working in a team environment
• Must be able to lift and move heavy objects (20 pounds or more) from time to time as required

Additional Notes:
This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The hourly rate for this position is $22 per hour. The base salary is determined by experience, education, skills, and location. 

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the Forbes Cloud 100 list and is a Y Combinator 2024 Breakthrough Company.

What you’ll do:

• Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience.
• Choose the right tool for the job, whether it’s a declarative change, custom Apex/code, or leveraging a 3rd party application.
• Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable.
• Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent's workflow, the overall customer experience, and our development velocity.
• Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and our broader data ecosystem.
• Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements.

What you’ll bring:

• 6+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus.
• Technical Mastery: A strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology.
• Grit & Resilience: You tackle complex, ambiguous problems with persistence. You aren't deterred by technical debt; instead, you dig in and find creative ways to deliver results.
• Urgency & Acceleration: You operate with a bias for action. You work with a sense of urgency to keep pace with a high-growth environment, ensuring we consistently accelerate outcomes for the business.
• Flexibility: The ability to "flex" when necessary, moving between different technologies and pivoting quickly as business priorities evolve.
• Ownership: A deep sense of accountability for the entire feature lifecycle, from initial design through to production release and maintenance.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $21 - $23 per hour based on a candidate’s experience and qualifications.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it.

Reporting to the Director, Field Operations, Flexdrive is seeking a Senior Manager, AV Operations to lead a portfolio of AV markets. This role sits between the Director and the Operations Managers — translating strategic direction into field execution, developing the Operations Manager layer, and ensuring operational performance is consistent, safe, and scalable across markets.

This is a role for a senior operational leader who leads from the front — running a multi-market program with precision, holding a high bar across a team of managers, and owning the AV Partner relationship at a program level. The operational framework, safety programs, and partner protocols are established, and this leader's first job is executing within them at a high standard. As we scale, this role will also take on program-building scope — translating operational experience into repeatable systems and supporting new market readiness. You will be accountable for fleet readiness, team performance, safety compliance, and the operational health of every market in your portfolio.

Responsibilities:

Multi-Market Operational Leadership

• Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets — holding Operations Managers accountable to outcomes, aligning team execution to organizational goals, and acting quickly to close performance gaps before they compound.
• Operational Standards & Consistency: Drive adherence to established SOPs, safety standards, and partner compliance requirements across all markets — ensuring consistent, high-quality execution and elevating performance through your Operations Manager team.
• Safety-First Leadership: Set and model a non-negotiable safety standard across all markets. Ensure incident response protocols are executed correctly at every site, escalations are handled with rigor, and safety documentation meets partner and regulatory requirements.
• Operational Continuity: Sustain 24/7 operational continuity across markets — identifying systemic risks before they become outages, ensuring Operations Managers have the resources and clarity to perform, and maintaining alignment between field execution and broader organizational objectives.

People Leadership & Team Development

• Team Development & Accountability: Develop and lead a team of Operations Managers — setting shared OKRs, providing regular coaching and feedback, and building the management depth needed to sustain high performance and drive continuous improvement across the portfolio.
• Workforce Capability & Culture: Foster a high-performing, safety-first culture across all markets — ensuring teams are fully trained, certified, and equipped for success. Champion continuous learning and create consistent opportunities for career development at every level of the team.
• Talent Pipeline & Org Readiness: Identify and develop high-potential talent within the workforce, ensuring each market maintains a strong internal pipeline. Partner with the Director on hiring, org structure, and leadership readiness as the portfolio evolves.

Partner & Stakeholder Collaboration

• AV Partner Program-Level Relationship: Own the AV Partner relationship at a program level — representing Flexdrive's operational performance in partner reviews, serving as the primary escalation point above market-level coordination, and ensuring compliance with partner requirements across all markets.
• Cross-Functional Alignment: Connect cross-functional teams — Safety, Training, Compliance, and FP&A — around shared operational goals. Advocate for field realities in planning and investment decisions, and ensure field operations are supported by the right resources, processes, and tooling.
• Regulatory & Audit Compliance: Ensure all markets maintain full compliance with local, state, and federal AV regulations. Own audit readiness across the portfolio and ensure documentation standards are upheld at every site.
• Vendor Oversight & Escalation: Serve as the strategic bridge between internal stakeholders, third-party service partners, and local depot leadership. While Operations Managers own daily floor execution, you will provide high-level oversight, resolve complex escalations, and ensure workflows consistently hit program SLAs.

Performance, Reporting & Continuous Improvement

• Metrics & Reporting Frameworks: Develop and own operational reporting across markets — building the metrics and reporting frameworks needed to monitor fleet performance, surface trends, and drive data-backed accountability through your Operations Manager team.
• Process Improvement & Efficiency: Lead cross-functional initiatives that drive process improvements and enhance operational efficiency across the portfolio. Identify systemic gaps, translate findings into actionable solutions, and ensure Operations Managers execute against them.
• Market Expansion Readiness: As new markets are added to the portfolio, ensure launch readiness by preparing Operations Managers and field teams with the training, certification, and operational playbooks needed to perform from day one.

Experience

• 8+ years of progressive operational leadership, with demonstrated experience managing multi-site or multi-market operations in a safety-critical environment.
• Proven track record leading managers — developing, coaching, and holding accountable a team of operational leaders across geographically distributed sites.
• Experience in AV, fleet, transportation, logistics, or a similarly regulated operational environment, with deep familiarity with safety management systems, high-voltage (HV) EV environments, strict chain-of-custody compliance for sensitive hardware, and regulatory compliance requirements.
• Demonstrated ownership mindset — experience setting OKRs, leading programmatic initiatives with a high degree of autonomy, and driving accountability through effective delegation across a team of managers.
• Data fluency — experience building performance metrics and reporting frameworks, interpreting operational trends, and using data to drive decisions and team accountability at scale.
• Excellent communication and leadership presence, with the ability to tailor communication for a broad range of audiences — from field teams to senior leadership, cross-functional partners, and external technology partners.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft Flexdrive hub or office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $127,920 - $159,900, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

About the team/role

We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities, directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms, a strong understanding of conversation design principles, and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious, adaptable, and passionate about leveraging AI to deliver seamless, human-centered support experiences.

What you’ll do

• Lead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
• Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
• Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
• Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
• Develop and maintain comprehensive documentation for AI agent workflows and processes.
• Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.
• Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
• Lead special projects as required to support evolving AI capabilities and business needs.

What you bring

• 3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
• Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
• Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
• Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
• Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
• Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
• Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

Job Overview:

Applicants must be in possession of an active armed security license for the state of TN to be eligible for this position. Unarmed or unlicensed candidates, please apply to our unarmed position for consideration.

We are seeking motivated and vigilant Armed Security Professionals to join our security team. The ideal candidate will be responsible for ensuring the safety and security of the clients premises, personnel, and assets while adhering to all relevant laws, regulations, and company guidelines. The Armed Security Professional will respond to incidents, conduct patrols, and maintain a visible presence to deter potential threats.

Please note. Applications submitted without a resume will not be considered for this position. 

Key Responsibilities:

• Monitor and patrol assigned areas to prevent and respond to security incidents.
• Respond to alarms and calls for assistance, assessing situations and determining appropriate actions.
• Enforce security policies and procedures, ensuring compliance with all local, state, and federal regulations.
• Conduct security assessments and report any safety hazards or security breaches.
• Utilize firearms responsibly and only when necessary, following all training and legal guidelines.
• Maintain detailed logs of incidents, observations, and daily activities.
• Collaborate with local law enforcement and emergency services as needed.
• Provide exceptional customer service while interacting with employees and visitors.
• Participate in ongoing training and professional development to stay current with security practices.

Qualifications:

• Valid armed security license.
• High school diploma or equivalent.
• Strong observational skills and the ability to remain calm under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Must be able to pass criminal background check and motor vehicle record check if applicable.

Same Day Offers: interview with the hiring team and receive an offer to join us the same day!

• Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification. Walden Security has been recognized by Training Magazine as a Top 100 Award Winner which is awarded to companies with the most successful learning and development programs in the world!
• Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $300,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
• Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth  opportunities for our team members who are Setting the Standard by Setting the Example®
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#SecurityOfficer

Alternative Delivery Project Engineer

We're seeking a Project Engineer with experience supporting alternative delivery pursuits and execution. This is a great opportunity for someone ready to work at the intersection of design, construction, and innovation on high-profile public infrastructure projects.

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule.

The Impact You'll Have

• Provide technical and project coordination support during procurement, preconstruction, and delivery phases of alternative delivery projects
• Assist in the preparation of RFQ/RFP responses, including technical content, design narratives, ATCs, and execution strategies
• Coordinate with the Structural group and external teaming partners to develop design deliverables and ensure alignment with project goals and constraints
• Track project schedules, deliverables, and submittals while identifying and addressing risks and issues proactively
• Participate in meetings with owners, contractors, and stakeholders to provide technical insight and support
• Support the Structural group with project documentation, compliance, and quality control processes

What You'll Need 

• 5+ years of structural engineering experience, ideally with exposure to alternative delivery methods
• Bachelor's degree in Civil Engineering completed
• PE license in Tennessee required, or the ability to obtain within the first 3 months of employment
• Experience with tools like MicroStation Connect, Open Roads Designer, Open Bridge Designer, Primavera, Bluebeam, and Microsoft Project
• Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders
• Working knowledge of alternative delivery procurement processes and contract models (Design-Build, Progressive Design Build, CMGC, P3)

#LI-MF1

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Alternative Delivery Project Engineer

We're seeking a Project Engineer with experience supporting alternative delivery pursuits and execution. This is a great opportunity for someone ready to work at the intersection of design, construction, and innovation on high-profile public infrastructure projects.

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule.

The Impact You'll Have

• Provide technical and project coordination support during procurement, preconstruction, and delivery phases of alternative delivery projects
• Assist in the preparation of RFQ/RFP responses, including technical content, design narratives, ATCs, and execution strategies
• Coordinate with the Roadway group and external teaming partners to develop design deliverables and ensure alignment with project goals and constraints
• Track project schedules, deliverables, and submittals while identifying and addressing risks and issues proactively
• Participate in meetings with owners, contractors, and stakeholders to provide technical insight and support
• Support the Roadway group with project documentation, compliance, and quality control processes

What You'll Need 

• 5+ years of roadway engineering experience, ideally with exposure to alternative delivery methods
• Bachelor's degree in Civil Engineering completed
• PE license in Tennessee required, or the ability to obtain within the first 3 months of employment
• Experience with tools like MicroStation Connect, Open Roads Designer, Open Bridge Designer, Primavera, Bluebeam, and Microsoft Project
• Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders
• Working knowledge of alternative delivery procurement processes and contract models (Design-Build, Progressive Design Build, CMGC, P3)

#LI-MF1

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Roadway Project Engineer I

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team in Tennessee! The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Ability to work independently within a design team to execute project work plans
• Be accountable for budgets and schedules provided by the Project Manager
• Mentor junior staff
• Interact with clients, agencies, and other project stakeholders

What You Will Need

• A minimum of 4 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner

#LI-MF1

Roadway Project Engineer II

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team. The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Work independently within a design team to execute project work plans
• Work closely with the Project Manager to ensure projects remain under budget and on schedule
• Mentor junior staff
• Interacting with clients, agencies, and other project stakeholders
• Contribute to Division strategic growth initiatives and collaborate on regional growth strategy
• Represent Benesch at industry and professional engagement events

What You Will Need

• A minimum of 6 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner #LI-MF1

Q&FS Laboratory Lead – PCQI – Nom Nom
Nom Nom is improving the lives of dogs everywhere. One meal at a time.
We deliver real, good food for dogs — real, beautiful, droolworthy food, crafted by our on-staff
Board Certified Veterinary Nutritionists, and prepped, mixed and portioned in our very own
kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the
unique needs of every pet we serve. Our Board-Certified Veterinary Nutritionists and staff of
world-class scientists make sure of it, researching, studying and innovating nonstop to ensure
maximum nutrition from all of our recipes while advancing pet health at large.
We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined
experts (woof) that pride ourselves on serving up the best food possible for our four-legged
family.  
We take absolute ownership over everything we do, persistently pushing one another toward
creative solutions to complex problems. With a healthy serving of fun when time permits.
(Time always permits.)

 The Laboratory Lead -PCQI manages the internal Laboratory for analytical data as well
as working with R&D/ SQA for ongoing compliance management of Supplier COA
Verifications and MRA Testing compliance protocols. Hold and Release processes
involving testing of ingredients until results are back and confirmed within specification.
This role will require initial start up of the lab and all instrumentation. Partnerships with
lab vendors to ensure instrumentation is set up properly and calibrated per the
standards. This role will also include the design of a system to ensure compliance to
testing protocols per the Mars requirements.

RESPONSIBILITIES:

 Set up Lab instrumentation (CEM Oracle and Sprint) including verification,
validation of results
 Management Equipment Calibration Program
 Proactively Communicate Holidays to External Lab contact
 Own Lab Audit and Corrective Actions
 Mange retain samples
 Finished Product
 Raw Materials
 Audit Receiver Capabilities
 Sample protocols and compliance

 Ensure all transport rules are adhered to, wash certs, CoA, seals,
etc.
 Training
 Validations
 New method implementation
 Coordinate with SQA
 Rejections
 RCA (internal method issues)
 New equipment implementation
 Manage Raw Material Derogations and proper approval process
 Manage all sampling plans, finished good monitoring plans and samples
to MGS or other laboratories as needed.
 Manage factory receiving lab ensure compliance to standard
 Create LIMs like Database incident management for raw material
customer complaint analysis
 Review all sampling plans, rejections and LIMs analysis
 GMP in Lab
 Investigate Raw Material Analysis NC
 Traceability Raw Material (lab results data)
 Manage Lab Safety
 Manage schedule, admin, vacations, PDP
 Ensure adherence to sampling plans lot
 Organize and ship all microbiological samples to appropriate lab with
proper shipping technique
 Ensure swab list is generated and completed as scheduled.
 Other duties as assigned

Qualifications:
 College Diploma /University degree in science or equivalent level of experience.
 Knowledge of Quality & Food Safety Systems, along with Analytical and problem-
Solving Skills.
 3–5 years of work experience in a Food manufacturing environment.
 Experienced in auditing, quality systems, and laboratory techniques.
 Knowledge of computers and MS office along with knowledge of Quality and Food
Safety Systems.
 High interpersonal and communication skills foster the ability to build trust and
rapport with employees at all levels.
 Proficiency in Google Workspace, Microsoft Office Suite, power BI, and spreadsheet
tools
Competency
 Analytical

 Responsible
 Curious
 Efficient
 Results Driven
 Team Player

BENEFITS:
 Competitive pay
 Associate Discount
 Medical, Dental, Vision, Prescription and much more
 Health Savings Account and FSA
 401K with a match to 4%
 We pay 100% of Short Term and Long-Term disability
 Life Insurance 
 Paid holidays and vacation 
 Formal training and opportunities for career progression
Nom Nom embraces inclusion, diversity and equal opportunity. We're committed to building a
team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal
opportunity employer and does not discriminate on the basis of race, national origin, gender,
gender identity, sexual orientation, protected veteran status, disability, age, or other legally
protected status.

Enterprise Account Executive, Lender

At Built Technologies, we’re transforming how lenders manage construction and real estate finance. As an Enterprise Account Executive within our Lender team, you’ll help executives at top banks, credit unions, and private lenders modernize their portfolios through Built’s AI-driven workflow automation, compliance, and risk-management solutions.

This is a highly consultative, analytical sales role designed for professionals who have sold complex solutions or advised financial institutions, and who want to operate at the intersection of finance, technology, and strategy.

In This Role, You will:

• Own and execute the full sales cycle for Enterprise prospects — from discovery and business case development to contract close.
• Lead strategic conversations with C-level executives and senior decision-makers across lending, operations, and technology.
• Conduct rigorous discovery to understand each institution’s portfolio composition, draw-administration process, and operational pain points.
• Quantify Built’s impact through ROI modeling and workflow analysis
• Collaborate with Marketing, Product, and Client Success to align messaging, demo strategy, and post-sale delivery.
• Diligently build and manage pipeline, maintaining accurate forecasts and CRM hygiene.
• Represent Built at industry conferences and client events, strengthening relationships and uncovering new opportunities.
  
  

Requirements:

• 5+ years of experience running full-cycle, consultative enterprise sales or management consulting experience within banking, finance, or capital markets.
• Strong understanding of lending, real estate finance, or construction lending
• Demonstrated knowledge/experience regarding back-office operations
• Proven record of exceeding revenue targets and managing complex buying processes
• Excellent written, verbal, and presentation skills, able to simplify complexity for executive audiences
• Strong business acumen and comfort with ROI modeling and analysis
• Comfortable working in a high-growth environment
• Willingness to travel as needed up to 25% of the year
• Bachelor’s degree required

Built’s salary range for this position is a base of $120,000 - 140,000 USD per year, plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Role Overview

Built is scaling its Marketplace to capture a larger share of lender spend on CRE inspections and pre-close diligence services. This senior individual contributor is expected to drive Built Marketplace outcomes by leading complex, cross-functional programs and building scalable operating systems across Sales, Product, and Operations. The role links strategy and execution, influencing teams, anticipating risks, and translating market reality into systems that unlock revenue and trust.

Core Responsibilities

Sales Enablement & Field Execution: Acts as a trusted subject-matter expert and credibility layer for marketplace-driven sales motions.

• Enable AEs, AMs, and SEs to confidently position and sell: CRE inspections; Pre-close diligence services including appraisals, insurance reviews, permits, environmental, and engineering services
• Join complex sales and executive-level conversations to: Lead discovery on lender diligence workflows and incumbent providers; Provide informed POVs on quality standards, SLAs, compliance expectations, and risk tradeoffs; Reduce friction in procurement, vendor selection, and change-management discussions
• Build and maintain sales enablement assets such as playbooks, objection-handling, competitive talk tracks, and ROI narratives
• Partner with Marketplace Product and Sales leadership to translate field insights into clear product requirements and launch readiness.

• Negotiate high-value vendor partnerships and work with the Marketplace Operations team to ensure a smooth onboarding
• Negotiate commercial terms and SLAs with a focus on quality, turnaround time, and scalable economics
• Partner with Ops, Finance, and Legal to ensure scalable contracting, payment, and dispute-resolution processes

Cross-Functional Program Leadership: Serve as the connective tissue across all core teams (Sales, Product, Ops, Marketing). Drive marketplace performance (liquidity, buyer experience), influence the roadmap (tooling, compliance), and own vendor qualification/performance standards. Proactively identify and escalate risks impacting margin or compliance.

Demonstrate Success in Ambiguous Environment: Independently lead complex, ambiguous initiatives, creating clarity and delivering repeatable systems. Must balance speed, quality, and risk in a regulated environment. Success is defined by anticipating needs, building trust, and consistently achieving Built’s OKRs.

Experience & Background

• 8–12+ years in Commercial Real Estate (CRE) diligence/inspections, pre-close diligence services, or services-based vendor network platforms.
• Demonstrated ownership of a third-party provider ecosystem, including recruiting, onboarding, credentialing, compliance, and designing performance standards (quality, SLA, turnaround time).
• Direct experience working with or selling into lenders, with a clear understanding of diligence procurement, vendor selection drivers, and common friction points (quality, consistency, compliance).
• Proven field-facing credibility: partnering with Sales as a subject-matter expert, joining complex/executive customer conversations, and influencing buying decisions.
• Commercial negotiation experience: developing rate cards/pricing models, negotiating SLAs, and balancing vendor economics with marketplace margin and scalability goals.
• Strong cross-functional operating experience with Product (tooling/workflows), Operations (onboarding/payments/quality), and Finance/Legal (contracts/compliance frameworks).
• Willingness to travel up to 30-50% 

Nice to Have

• Experience in or adjacent to diligence marketplaces, vendor panel or network management platforms, or appraisal management companies/valuation technology providers.
• Prior exposure to lender-side procurement, appraisal management, risk functions, or operating within regulated, compliance-heavy environments.
• History of designing systems, not just executing tasks, such as vendor tiering/certification models, performance scorecards/quality assurance frameworks, and scalable onboarding/credentialing workflows.
• Experience partnering closely with Product on marketplace tooling, vendor portals, and discovery, quoting, bidding, or scheduling workflows.

Built’s salary range for this position is $150,000 - 170,000 USD per year, plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Senior Marketplace Operations Associate 

Built is looking for a Marketplace Operations Senior Associate to help scale the operational backbone of our inspection and services marketplace. If you're someone who gets energized by bringing order to complexity, building processes from scratch, interacting directly with customers, and using data to drive decisions, this is a rare opportunity to own something that matters.

Built's Marketplace connects lenders with a network of inspection and diligence vendors, and it's the largest single growth driver in the company. The team that runs it handles everything from vendor onboarding and supply management to order operations and billing. The processes that exist today were built for a smaller business. Your job is to run them, document them, and replace them with something that scales.

You'll work directly alongside the team lead and report to the Director of Operations. You'll have cross-functional exposure to product, engineering, accounting, analytics, client success, and more from day one, along with direct visibility into how operational decisions drive business outcomes.

What You'll Do

Vendor Onboarding and Supply Management

• Own the end-to-end vendor onboarding workflow: document collection, compliance verification, payment setup, and training.
• Maintain and improve inspector coverage, performance tracking, and network quality as order volume grows.

Marketplace and Order Operations

• Manage order exception handling, reassignments, and issue resolution day to day.
• Build and maintain dashboards that give the team real-time visibility into order status and operational health.
• Work with the product team to replace manual workarounds with in-product solutions as they become available.
• Partner with the accounting and analytics teams to map, document, and automate a currently manual billing process.
• Own billing accuracy and help drive the transition from a manual monthly cycle to an automated engine.

Process Documentation and Automation

• Translate documented processes into clear requirements for the product and engineering teams.
• Identify and implement automation opportunities across the team's operational toolkit throughout the year.

Must-haves

• 4+ years of experience in business operations, consulting, or a high-growth startup environment with broad, hands-on responsibilities.
• Strong analytical capabilities, including advanced proficiency in Excel or Google Sheets, with the ability to turn data into actionable insights.
• Demonstrated ability to operate independently in fast-paced, ambiguous environments and build structure where no clear playbook exists.
• Proven track record of using data to diagnose problems, identify trends, and drive informed operational decisions—not just report on outcomes.
• Excellent communication skills, with the ability to clearly translate complex operational and technical concepts for both cross-functional stakeholders and non-technical customers.
• Ability to own and drive workstreams end-to-end, influencing cross-functional teams to achieve results.
• Skilled in building and managing customer relationships with professionalism and empathy, confidently navigating conflict and not hesitating to engage directly with customers—including picking up the phone—to resolve issues and strengthen trust.

Nice to have

• Experience with SQL or a data visualization tool such as Sigma, Tableau, or Looker.
• Experience in construction, real estate, property technology, or financial services.
• Familiarity with no-code or low-code automation tools.

Built’s salary range for this position is $100,000 - $120,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

We’re seeking a Staff DevOps Engineer to join our Cloud Platform Team — the engineer who sets the technical direction for how Built’s infrastructure is designed, operated, and evolved. This is the most senior individual contributor role on the platform team, and it goes well beyond day-to-day operations. You’ll architect the systems that every engineering team at Built depends on, define the standards that others work within, and drive the platform roadmap with full autonomy. By raising the reliability and velocity of our infrastructure, you directly enable Built’s mission of radically disrupting construction finance.

Our Guiding Principles

• Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don’t hide behind consensus or committees. Playing it safe is just failing slowly.
• Help Customers Win. We learn our customers’ businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
• Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
• Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don’t wait to be asked.
• Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.

What You’ll Do

• Architect and own Built’s core cloud infrastructure on AWS — defining the patterns, standards, and systems that all engineering teams build on, from EKS/ECS cluster design to VPC topology to IAM governance.
• Lead platform modernization — driving the migration and simplification of our software delivery lifecycle, rationalizing tooling, and building the infrastructure foundation for Built’s AI-related product initiatives.
• Own SLOs and SLIs for the platform — define them, instrument them in your observability stack, and lead the team in meeting reliability targets consistently across all environments.
• Define DevOps engineering standards across the team — IaC patterns, CI/CD architecture, container orchestration standards, and observability frameworks.
• Drive the platform roadmap in partnership with engineering leadership — balancing foundational investment with immediate delivery needs and communicating trade-offs clearly to technical and non-technical stakeholders.
• Lead incident response and postmortems — serve as the technical escalation point for complex infrastructure failures, drive systemic improvements, and reduce incident volume over time.
• Evaluate and adopt new technologies across the platform stack — making sound build-versus-buy decisions with a clear view of long-term trade-offs and ROI.
• Mentor a team of 5 platform engineers through design reviews, pairing, architecture guidance, and knowledge-sharing sessions across the broader engineering organization.
• Partner with Information Security to lead vulnerability assessment and security architecture — ensuring compliance, proactive risk management, and adherence to regulatory requirements.

Skills & Experience

Must-Have

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of hands-on experience in DevOps, platform engineering, or cloud infrastructure in a production environment.
• Expert-level AWS knowledge — deep fluency with EKS, ECS, EC2, RDS, S3, IAM, VPC, and cost management tooling.
• Deep Kubernetes expertise — cluster architecture, networking, RBAC, autoscaling, and debugging production workloads at scale.
• Strong infrastructure-as-code proficiency with Terraform — writing extensible, maintainable modules and enforcing IaC standards across the team.
• Proven experience designing and operating CI/CD pipelines with GitHub Actions, CircleCI, or similar tooling.
• Hands-on observability experience with Datadog, Grafana, or similar platforms — metrics, logs, traces, monitors, SLO tracking, and alerting.
• Familiarity with incident management tooling (Incident.io, PagerDuty, or similar) and a track record of leading postmortems and driving systemic reliability improvements.
• Fluency in at least one scripting or automation language — Python, Go, or Bash.
• Strong communication skills — able to present infrastructure risks and architectural trade-offs to both engineers and non-technical stakeholders.

Nice-to-Have

• Experience with other IaC tools (Pulumi, CloudFormation, CDK) is a plus.
• Experience with service catalog and developer experience tooling (OpsLevel, Backstage, or similar).
• Background in fintech, lending, or regulated industries where uptime, auditability, and data security are critical.
• FinOps experience — cloud cost governance, right-sizing, and spend transparency across engineering teams.
• Contribution to open-source infrastructure projects or published engineering RFCs.

What the First Year Looks Like

Days 1–30: Learn the Landscape

• Ramp up on Built’s AWS infrastructure (EKS, ECS, VPC, IAM), CI/CD pipelines, and observability stack.
• Shadow on-call rotations (roughly one week every six weeks) to understand current incident patterns and pain points firsthand.
• Build relationships with product engineering teams to understand their infrastructure dependencies and friction points.

Days 30–60: Start Shaping the Platform

• Identify the highest-leverage opportunities for platform modernization and SDLC simplification.
• Begin contributing to architecture decisions and TRDs for current initiatives.
• Propose improvements to IaC standards, deployment pipelines, or observability coverage where gaps exist.

Days 60–90: Own and Drive

• Lead a meaningful platform initiative from architecture through delivery — whether modernization, reliability, or developer experience.
• Establish yourself as the technical standard-setter the team turns to for complex infrastructure and AI-related platform questions.
• Contribute to the roadmap planning process with a clear point of view on what the platform needs next.

AI & Technology Expectations

At Built, AI is a first-class part of how we work — not a pilot program. For this role specifically, that means:

• Use AI coding assistants (your choice of platform) as a daily productivity multiplier for IaC authoring, pipeline configuration, and automation scripting.
• Apply AI to platform operations: runbook generation, incident summarization, root cause analysis drafts, and postmortem synthesis.
• Drive and contribute to Built’s broader initiative to automate the software delivery lifecycle — identifying where AI can reduce manual toil across build, test, deploy, and observe workflows.
• Evaluate emerging AI infrastructure tooling and bring well-reasoned recommendations to the team.
• Share effective AI use cases and patterns with the broader engineering organization.

Operational Details

• Team size: You’ll join a team of 5 platform engineers, with this role serving as the senior technical anchor.
• On-call: Rotations run approximately one week every six weeks. We work continuously to reduce incident volume and toil so that on-call is manageable and low-noise.
• Location: Remote (US). Flexible working hours.

Built’s salary range for this position is $175,000-$235,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

About the Role

The HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives.

The HR Business Partner will report to and partner closely with the Director, HRBP to develop a comprehensive People strategy. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

• Staff development and coaching
• Partner with leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers
• Leverage employee survey data to generate actionable insights and improve employee job satisfaction
• Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance
• Employee relations
• Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Organizational Development
• Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements
• Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees
• Identify training needs for business units and individual executive coaching needs
• Collaborate with the cross-functional teams to implement training programs and foster engagement and job satisfactionn

Qualifications:

• Minimum of 5 years of experience resolving complex employee relations issues
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Experience leveraging data to drive performance management and people strategy 
• Please note that this position is located in Nashville and is expected to adhere to a 4-day in-office hybrid work schedule. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $116,000 and $154,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter.

About the Role

Flexdrive is at the forefront of the autonomous vehicle (AV) revolution. As the Manager, AV Technical Operations, you will be the program leader responsible for establishing and scaling our internal AV technical service operations..

In this highly visible role, you will lead the design, launch, and ongoing performance of our internal AV service and maintenance operation. You will partner with our recruitment team to build the founding team of Technicians, help lead the development of a technical training and certification program, and create the definitive playbook for our AV repair operations.  Ultimately, you are accountable for the end-to-end performance of our service and repair program, ensuring maximum fleet readiness and building a highly capable technical workforce. 

Responsibilities:

• Strategic Build-Out & Infrastructure
  • Design the Service Standard: Lead the strategic launch of our internal service and repair program. Define the headcount models, shop layouts, tooling requirements, and operational workflows for high-efficiency maintenance operations.
  • Depot Launch Leadership: Act as the operational lead for new depot build-outs (both new construction and facility remodels). Collaborate with Real Estate and Construction teams to ensure maintenance bays, lifts, and HV charging infrastructure meet strict AV operational specifications.
  • Tooling & Supply Chain: Establish direct procurement channels and lifecycle management for heavy equipment (alignment racks, ADAS calibration fixtures) and specialized HV repair tooling.
• Technical Leadership, Recruiting & Training
  • Talent Acquisition & Recruiting: Partner with the People team to define the AV technician hiring profile. Develop the recruitment and retention strategy for our technical workforce, partnering closely with the Talent Acquisition team to execute on hiring goals, technician assessments, and onboarding.
  • Training & Certification Program: Help lead the development and implementation of a comprehensive technical training and certification program. Establish rigorous onboarding and training pathways that ensure all staff achieve and maintain 100% compliance with strict OEM, high-voltage (HV), and AV-specific repair certifications.
  • Continuous Development: Build the framework for ongoing technical development and recertification. Ensure the team's skills evolve alongside rapid hardware and software updates, creating a culture of continuous learning and safety.
  • Cross-Functional Technical Liaison: Serve as the primary operational and technical bridge between the service floor, internal engineering teams, and external AV/OEM partners to manage diagnostic escalations and hardware modifications.
• Fleet Maintenance Operations & Financial Performance
  • Operational Excellence: Own the fleet health metrics and program performance. Minimize VOR (Vehicle Off Road) time by optimizing shift schedules, parts availability, and work order prioritization.
  • OpEx Budget Management: Own the operational budget for the service and repair program. Track and optimize costs related to labor, tooling, and consumables to achieve targeted Cost Per Mile metrics.
  • Process Engineering: Develop, document, and continuously improve Standard Operating Procedures (SOPs) for the internal workforce, translating complex technical requirements into executable repair workflows for technicians.
  • Performance Management: Drive a data-led operation, holding the program accountable to strict KPIs regarding First-Time Fix Rate (FTFR), Cycle Time, and Cost Per Repair.
• Safety & Compliance
  • Safety Culture: Execute and continuously improve a safety-first Safety Management System (SMS) culture. Oversee High Voltage (HV) safety protocols (NFPA 70E), Lockout/Tagout (LOTO), and hazardous waste management..
  • Quality Assurance: Establish a comprehensive Quality Control (QC) framework with multi-stage inspection and validation protocols. Design quality gates including diagnostic scans, functional testing, and final vehicle readiness certification. Ensure 100% compliance with AV technical standards before vehicles return to autonomous service.

Experience:

• Experience: 5+ years of program management or operational leadership specifically within the Autonomous Vehicle (AV), Electric Vehicle (EV), or Advanced Mobility sectors.
• Recruiting & Talent Development: Demonstrated experience recruiting technical talent, building competency frameworks, and managing technical training programs for service/repair operations.
• Program Leadership: Proven ability to lead complex operations and influence cross-functional teams (Real Estate, HR, Engineering) to deliver on launch timelines.
• The "Builder" Mindset: Proven experience launching new service centers or maintenance facilities from scratch (not just running existing ones). Experience with facility layout, permitting, and equipment procurement is essential.
• Technical Depth: Solid understanding of AV sensor systems (lidar, radar, cameras), EV high-voltage systems, and automotive service operations. Sufficient technical depth to effectively lead a technical team, interpret performance data, and make informed operational decisions. This is a program leadership role—you will have Master Technicians and technical experts on your team to handle the hands-on technical work.
• Operational Rigor: Experience managing high-velocity operations using data. Proficiency with Fleet Management Systems (FMS), ticketing systems, and data visualization (Tableau/Excel).
• Travel: Ability to travel up to 50% of the time, particularly during peak depot launch phases.
• Bonus Points
  • Experience working with JLR (Jaguar Land Rover), Zeekr, or Hyundai AV platforms.
  • Certifications: ASE Master Technician (or proven experience managing and assessing ASE/OEM certified technicians), I-Car Certification, Six Sigma/Lean, or PMP.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $108,240 - $135,300. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. As we grow, the integrity of our operational standards is what separates consistent performance from operational risk. This role is at the center of that.

Reporting to the Director of Field Operations, Flexdrive is seeking a Program Manager, Process Excellence & Standards to own the full lifecycle of our operational process library — from governance and version control to field validation and continuous improvement. This is an individual contributor role with significant cross-functional reach, operating with considerable autonomy to define how Flexdrive manages, audits, and evolves its standards as the business scales.

Flexdrive has built more than 100 operational process standards to support our AV depot operations — covering everything from vehicle handling and safety protocols to partner compliance requirements. This role exists to make sure those standards are living documents: accurate, adhered to in the field, responsive to feedback, and ready to support future AV partners as we grow. You will own the program that keeps our operations honest, consistent, and scalable.

Responsibilities:

Process Standards Ownership & Governance

• Document Library Management: Own the full library of Flexdrive operational process standards — maintaining version control, ensuring document accuracy, and establishing governance practices that keep the library organized, accessible, and audit-ready at all times.
• Audit & Validation Cycles: Design and execute regular audit cycles to validate that process standards reflect current operational reality. Identify gaps between documented standards and actual field execution, and drive resolution through structured updates and approval workflows.
• Version Control & Change Management: Manage the end-to-end lifecycle of process changes — from intake and review through approval, publication, and field communication — ensuring that updates are traceable, deliberate, and consistently implemented across all markets.
• Standards Integrity: Ensure all process documentation meets Flexdrive's quality standards and partner compliance requirements. Maintain clear ownership assignments for each standard and ensure accountability for adherence is embedded at the right level of the organization.

Field Adherence & Continuous Improvement

• Field Execution Monitoring: Partner with cross functional partners and field teams to assess whether process standards are being executed as written — surfacing adherence gaps, identifying root causes, and translating findings into targeted improvements.
• Feedback Loop Management: Build and maintain a structured feedback system that captures input from field teams, partners, and safety stakeholders when processes are unclear, outdated, or need to evolve. Ensure feedback is prioritized, tracked, and acted on in a timely manner.
• Continuous Improvement Program: Lead retrospectives and post-mortems on process failures or near-misses — using data and field insights to drive meaningful improvements. Own the full CAPA (Corrective and Preventive Action) lifecycle — from root cause identification through corrective action assignment, implementation tracking, and closure validation. Embed a culture of continuous improvement across the operations team by making it easy to identify, escalate, and resolve process gaps.
• Performance Metrics & Reporting: Define clear success metrics for process adherence and standards health. Build and maintain reporting frameworks that allow leadership to monitor the state of the process library, track improvement over time, and make informed decisions about where to focus.

Program Management & Cross-Functional Collaboration

• Stakeholder Alignment: Collaborate cross-functionally across various functions and AV partner teams to ensure process standards reflect the needs of every function that touches depot operations — and that updates are communicated clearly and adopted consistently.
• Partner Procedure Change Management: Own the formal procedure change request process with AV partners — managing submissions to resolve gaps in standard work, tracking approval timelines, and ensuring accepted changes are incorporated into the Flexdrive process library and communicated to the field.
• Program Health & Prioritization: Manage the process excellence program with discipline — maintaining a clear backlog of open items, tracking progress against milestones, proactively identifying risks to program delivery, and adapting plans as business needs evolve.

Scalability & Future-Readiness

• Evergreen Standards Design: Design the process library and governance framework with scalability in mind — ensuring standards are written to be adaptable across markets, depot configurations, and future AV partner relationships, not locked to a single partner or operational context.

Multi-Partner Readiness: As Flexdrive adds future AV partners, lead the process integration work required to onboard new partner standards — identifying gaps, managing updates, and ensuring the library remains coherent and operationally sound across a multi-partner

Experience:

• 5+ years in program or project management, with a demonstrated focus on process standardization, SOP governance, operational excellence, or a related discipline.
• Proven ability to manage large-scale document libraries — including version control, audit cycles, and compliance validation — in a fast-paced operational environment.
• Experience in fleet operations, transportation, logistics, AV, or a similarly regulated operational environment, with familiarity with safety management systems and field compliance requirements.
• Strong analytical proficiency — comfortable building performance metrics and reporting frameworks, interpreting operational data, and using insights to drive continuous improvement decisions.
• Demonstrated ability to lead cross-functional programs independently — defining milestones, managing risks, maintaining program health, and adapting to evolving business needs with minimal direction.
• Excellent written communication skills — able to translate complex operational processes into clear, structured documentation and communicate updates effectively across a broad range of stakeholders.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

Summary

At Pilot, we ingest over 7,000,000 transactions per year across more than 700 platforms — powered by a combination of expert human bookkeepers and AI agents working together. To support our fast-growing customer base, it's more important than ever to ensure that both our people and our automated systems can reliably access the data needed to produce accurate, high-quality financial reports.

We are hiring a Program Manager to support the Customer Operations teams. At Pilot, Customer Operations is responsible for delivering a high-value customer experience, producing high-quality month-end close accounting deliverables, and continuously improving processes through emerging technologies — including agentic AI.

This Program Manager is the key owner of all platform and financial data access processes at Pilot, for both human and AI-driven workflows. This person is process-oriented and thrives in problem-solving environments. You will work cross-functionally with our operations departments and with external platform partners to unblock access problems, document customer onboarding processes, and provide clear guidance to our operations team and AI systems on how to onboard customers and connect institutions to Pilot.

Key Responsibilities

• Manage admin console accounts and platform credentials, ensuring seamless access for both human operators and AI agents
• Work with external platforms to resolve access and integration issues across manual and automated workflows
• Produce and maintain accurate onboarding instructions for our customers
• Create and update internal documentation covering access provisioning, sync processes, and risk mitigation
• Maintain access- and platform-related ticketing queues, identifying patterns that could be resolved through automation
• Develop workflows and guardrails for accessing new institutions in compliance with Pilot guidelines
• Support and expand automation for platform onboarding, partnering with engineering and AI teams to reduce manual steps over time

About You

• Bachelor's degree or equivalent experience and 5+ years of relevant work experience in accounting/finance platform management, customer success, customer onboarding, or program management
• Systems thinker who can independently carry out rigorous, actionable analysis — and translate findings into processes that work for humans and machines alike
• Research-focused, with the ability to dive deep into complex platform access and integration problems
• Exceptional communication skills, with the ability to create clear, easy-to-follow processes for customers, internal users, and technical teams building AI tooling
• Genuine curiosity about AI and automation, with a willingness to actively experiment with agentic workflows — not just observe them
• Comfortable navigating ambiguity in a fast-paced, rapidly evolving environment where the line between human and AI work is shifting

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $62,000- $84,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

About Us:

At All 4 Seasons, we specialize in high-quality garage door installation, service, and repair. With a commitment to craftsmanship and customer satisfaction, we’ve built a reputation as a trusted name in our community. Whether it’s residential or commercial, we’re proud to provide fast, reliable, and friendly service.

We’re Always Looking for Great People!

Don’t see a specific role that fits? No problem. We welcome general applications from motivated, reliable individuals who are interested in joining our team. We are frequently hiring for:

• Garage Door Installers

• Service Technicians

• Apprentices

• Warehouse/Inventory Assistants

• Office/Admin Support

• Sales Representatives

What We Look For:

✅ Strong work ethic and punctuality
✅ Willingness to learn and take direction
✅ Basic mechanical or construction skills (a plus but not required)
✅ Clean driving record (for field positions)
✅ Great customer service attitude
✅ Ability to lift 50+ lbs and work in various weather conditions

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, All 4 Seasons may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

🚪 Join the All 4 Seasons Garage Doors Team – Where Every Door You Open Is a New Opportunity!
📍 Location: Nashville, TN
🔧 Experience Required: Minimum 2 Years
💰 Top Performers Earn $75,000–$125,000 Annually After Training

Do you love working with people, solving real problems, and being the hero your neighbors didn’t know they needed? At All 4 Seasons Garage Doors, we’re not just installing doors – we’re opening up futures, building trust, and making life a little easier for homeowners and businesses across the Nashville area.

We're on the hunt for a motivated, experienced Garage Door Technician who’s ready to take their career to the next level with a company that truly values hard work, character, and growth. If you thrive on challenges, enjoy working independently in the field, and take pride in quality craftsmanship – this is your sign to join us!

💪 What You’ll Do:

• Be the skilled, professional face customers trust to keep their homes and businesses secure and functional.

• Install, repair, and maintain residential and commercial garage doors and openers.

• Deliver exceptional customer service with every interaction – professionalism and clear communication are key.

• Accurately document work performed with notes, diagrams, and photos for internal records and team coordination.

• Ensure all work meets safety codes, manufacturer standards, and company expectations.

• Identify and recommend appropriate product upgrades or services based on customer needs (no high-pressure sales tactics).

🎯 What You Bring:

• Minimum of 2 years of garage door installation and repair experience.

• A valid driver’s license with a clean driving record.

• Physical ability to lift 75+ lbs, climb ladders, and use standard hand and power tools.

• Solid mechanical and problem-solving skills.

• Strong communication and customer service instincts.

• Organized, dependable, and able to work efficiently both independently and as part of a team.

• High school diploma or GED required.

🌟 Why You’ll Love It Here:

• High-Earning Potential – Top technicians earn $75,000–$125,000 annually after training, based on performance and efficiency.

• Comprehensive Benefits – Medical, Dental, Vision, PTO, Holidays, 401(k) with company match.

• Career Advancement – We support your growth with ongoing training and development opportunities.

• Team-Focused Culture – We treat our team like family and celebrate wins together.

• Reputation You Can Be Proud Of – We’re known in the Nashville area for integrity, quality, and dependable service.

• Extra Perks – Referral bonuses, employee discounts, and more.

👷 About Us:

All 4 Seasons Garage Doors is a trusted name in garage door services throughout the Nashville area. With decades of experience and a commitment to excellence, we specialize in residential and commercial installations, repairs, and maintenance. Our team is growing, and we’re looking for dedicated professionals who want to grow with us.

🔍 Before You Apply:

We conduct background checks, MVR reviews, and drug screenings – because trust and safety are our top priorities.

🔧 Ready to build your future with All 4 Seasons Garage Doors?
Apply today and take pride in your work, be appreciated for your skill, and join a company where your career can truly thrive.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Outside Sales Lead Coordinator

💰 Pay: $20/hr + $25 for Every Qualified Lead Generated
🚗 Reliable transportation required
📍 Nashville Metro Big Box Retail Locations + Office (Nashville, TN)
🗓 Flexible schedule, includes weekends | 40–80% travel depending on season

Step Into a High-Energy Sales Role with a Trusted Nashville Brand!

All Four Seasons Garage Doors is celebrating 25 years of serving the Nashville community, and we’re looking for someone who loves engaging with people, thrives in a fast-paced environment, and enjoys the thrill of helping customers discover solutions that truly make a difference in their homes.

As a family-owned company with over 250+ collective years of team experience, we’re known for craftsmanship, trust, and top-tier customer service—from emergency repairs to full garage door installations.

Now, we’re searching for an enthusiastic, customer-focused Outside Sales Lead Coordinator to represent us inside major retail stores across key metro Nashville areas.

If you’re outgoing, driven, and ready to grow in a role with strong earnings potential—this is for you.

⭐ What You’ll Do

• Engage with customers in-store and generate qualified leads

• Meet with homeowners onsite to discuss products, plans, and next steps

• Serve as the friendly, knowledgeable face of our brand

• Communicate with technicians, coordinators, and sales teams to keep jobs moving smoothly

• Provide customers and contractors with proper documentation for installations

• Attend home shows, networking events, and company functions

• Identify sales opportunities and close new business

• Present product options clearly and confidently

• Help customers solve problems, choose solutions, and understand pricing

• Maintain accurate customer records, follow-ups, and activity logs

• Handle inbound/outbound customer calls with professionalism and empathy

• Support the Marietta office when not traveling

• Perform additional duties as needed—every day is different!

🎯 What Makes You a Standout Candidate

• At least 1 year of customer service or sales experience

• Comfortable proactively engaging with customers in a retail setting

• Strong, confident verbal communication skills

• Friendly, professional, and customer-first mindset

• Ability to multitask, prioritize, and stay organized

• Flexible schedule—including evenings, weekends, and some holidays

• Reliable transportation for travel between store locations

• High school diploma or equivalent

🌟 What You’ll Get from Us

• $20/hr + $25 per lead (unlimited earning potential!)

• Mileage reimbursement for travel

• Health, Dental, Vision insurance

• Paid Time Off + Paid Holidays

• 401(k) with company match

• Employee discounts

• Referral bonuses

• A supportive, family-oriented culture

• Ongoing training, development, and opportunities to advance

• A chance to grow within a large, respected family of home service brands

Ready to Build Your Future?

If you love connecting with people, enjoy being on the move, and want a role where your hustle pays off, we’d love to meet you.

Apply today and become part of a team celebrating 25 years of excellence!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, All 4 Seasons may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

#GuildSP

Morgan & Morgan, P.A. is seeking a pre-litigation attorney to serve as a Pre-Suit Attorney in our growing Nashville, TN office.

Responsibilities

• Day-to-day handling of all pre-litigation work
• Complete the Flip-to-Lit approval
• Guide clients through the case process
• Drafting and filing of pre-litigation documents 
• Complete TD approval for liability issues
• Oversee settlement negotiations and the formation of demand packages
• Manage the release approval process
• Manage a team of 6-10 Case Managers
• Focus on Personal injury cases, primarily premises liability.
• Drive compliance and KPIs amongst team
• EUOs, PIP Statements, recorded statements

Requirements

• Law degree from a fully accredited law school
• An active member in good standing with the TNState Bar Association
• 2+ years of personal injury experience
• Ability to manage high volume of pre-lit cases
• Excellent client service and communication skills
• Strong leadership skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills
• Desire to become part of a trial team 

#LI-CB2

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1