Q&FS Laboratory Lead – PCQI – Nom Nom
Nom Nom is improving the lives of dogs everywhere. One meal at a time.
We deliver real, good food for dogs — real, beautiful, droolworthy food, crafted by our on-staff
Board Certified Veterinary Nutritionists, and prepped, mixed and portioned in our very own
kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the
unique needs of every pet we serve. Our Board-Certified Veterinary Nutritionists and staff of
world-class scientists make sure of it, researching, studying and innovating nonstop to ensure
maximum nutrition from all of our recipes while advancing pet health at large.
We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined
experts (woof) that pride ourselves on serving up the best food possible for our four-legged
family.  
We take absolute ownership over everything we do, persistently pushing one another toward
creative solutions to complex problems. With a healthy serving of fun when time permits.
(Time always permits.)

 The Laboratory Lead -PCQI manages the internal Laboratory for analytical data as well
as working with R&D/ SQA for ongoing compliance management of Supplier COA
Verifications and MRA Testing compliance protocols. Hold and Release processes
involving testing of ingredients until results are back and confirmed within specification.
This role will require initial start up of the lab and all instrumentation. Partnerships with
lab vendors to ensure instrumentation is set up properly and calibrated per the
standards. This role will also include the design of a system to ensure compliance to
testing protocols per the Mars requirements.

RESPONSIBILITIES:

 Set up Lab instrumentation (CEM Oracle and Sprint) including verification,
validation of results
 Management Equipment Calibration Program
 Proactively Communicate Holidays to External Lab contact
 Own Lab Audit and Corrective Actions
 Mange retain samples
 Finished Product
 Raw Materials
 Audit Receiver Capabilities
 Sample protocols and compliance

 Ensure all transport rules are adhered to, wash certs, CoA, seals,
etc.
 Training
 Validations
 New method implementation
 Coordinate with SQA
 Rejections
 RCA (internal method issues)
 New equipment implementation
 Manage Raw Material Derogations and proper approval process
 Manage all sampling plans, finished good monitoring plans and samples
to MGS or other laboratories as needed.
 Manage factory receiving lab ensure compliance to standard
 Create LIMs like Database incident management for raw material
customer complaint analysis
 Review all sampling plans, rejections and LIMs analysis
 GMP in Lab
 Investigate Raw Material Analysis NC
 Traceability Raw Material (lab results data)
 Manage Lab Safety
 Manage schedule, admin, vacations, PDP
 Ensure adherence to sampling plans lot
 Organize and ship all microbiological samples to appropriate lab with
proper shipping technique
 Ensure swab list is generated and completed as scheduled.
 Other duties as assigned

Qualifications:
 College Diploma /University degree in science or equivalent level of experience.
 Knowledge of Quality & Food Safety Systems, along with Analytical and problem-
Solving Skills.
 3–5 years of work experience in a Food manufacturing environment.
 Experienced in auditing, quality systems, and laboratory techniques.
 Knowledge of computers and MS office along with knowledge of Quality and Food
Safety Systems.
 High interpersonal and communication skills foster the ability to build trust and
rapport with employees at all levels.
 Proficiency in Google Workspace, Microsoft Office Suite, power BI, and spreadsheet
tools
Competency
 Analytical

 Responsible
 Curious
 Efficient
 Results Driven
 Team Player

BENEFITS:
 Competitive pay
 Associate Discount
 Medical, Dental, Vision, Prescription and much more
 Health Savings Account and FSA
 401K with a match to 4%
 We pay 100% of Short Term and Long-Term disability
 Life Insurance 
 Paid holidays and vacation 
 Formal training and opportunities for career progression
Nom Nom embraces inclusion, diversity and equal opportunity. We're committed to building a
team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal
opportunity employer and does not discriminate on the basis of race, national origin, gender,
gender identity, sexual orientation, protected veteran status, disability, age, or other legally
protected status.

RESPONSIBILITIES:

Deploy the required quality standards in each department of Nom Nom by leading the design, implementation, training and monitoring systems necessary to meet the applicable Nom Nom and third-party accreditation body requirements.

Lead the continuous improvement of the Nom Nom Quality Systems through standardization of current procedures, coordination with global stakeholders and ongoing training necessary to solidify the system with all associates.

Coordinate the communication and implementation of new Mars Standards to the Nom Nom Team, facilitate capability feedback to the Mars Global Standards team and represent the Sub-BU on standard development teams for future standards.

Train internal auditors to Mars Global and third-party accreditation body standards, organize the internal and LRQA audits for the region and market. 

Serve on the North American Crisis Management Team and support local teams as needed for critical response action.

Support the quality system implementation of the distribution centers to meet QMS standard implementation.

To engage new teams in a quality management system to reach our QMS objective, this job requires highly developed communication and interpersonal skills, ability to directly interface with and influence Nom Nom GM, site director and regional leaders.  As well to develop the interfaces between the different market units, local supply and regional teams working with projects groups and coordinating with the regional QFS teams.

 It requires being oriented on quality management and continuous improvement, very open-minded and experienced to solve issues and find adapted solutions.

This job will require location In the Nashville Area and consistent availability at the facility.

Ensure Quality and Food Safety by delivering safe and consistently high-quality nutritious products and/or services to our consumers by leading effective systems and processes.

Qualifications:

Competency:

• Customer focus
• Decision quality
• Functional/Technical skills
• Managing and Measuring work
• Problem solving
• Drive for Results

BENEFITS:

• Competitive pay
• Associate Discount
• Medical, Dental, Vision, Prescription and much more
• Health Savings Account and FSA
• 401K with a match to 4%
• We pay 100% of Short Term and Long-Term disability
• Life Insurance 
• Paid holidays and vacation 
• Formal training and opportunities for career progression

Nom Nom embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.