About the Role

We are looking for a People Operations Analyst to join our growing People team at Charlie Health. This role is a core execution role within People Operations, responsible for owning high-volume employee lifecycle processes with accuracy, consistency, and strong attention to detail.
As a People Operations Analyst, you will manage onboarding, offboarding, employee changes, and employment verifications end-to-end, working across systems such as UKG, Jira, and Monday.com. You will serve as a primary point of contact for new hires and managers, coordinate closely with IT and Talent, and ensure employee data and documentation are accurate and compliant.
This is an excellent opportunity for someone early in their People Operations career who is highly organized, systems-oriented, comfortable working with data, and eager to build strong operational foundations in a fast-paced, high-growth environment.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Own end-to-end onboarding in UKG, including data entry, background checks, I-9 verification, and document collection
• Track onboarding progress in Monday.com and coordinate with Talent, IT, and People Ops to ensure timely completion
• Partner with IT to support system provisioning and resolve common access issues
• Communicate proactively with new hires and managers throughout onboarding
• Manage end-to-end offboarding in Jira, including exit documentation, system deactivation, and coordination with Payroll and Benefits
• Process employee changes (e.g., promotions, transfers, reporting updates, personal data changes) and prepare and send updated employee letters
• Complete employment verifications (VOEs) accurately and within SLAs
• Maintain accurate, compliant employee personnel files and sensitive documentation
• Respond to and resolve People Ops tickets and inbox requests within scope, ensuring accuracy and timeliness
• QA all work before closure and follow documented SOPs
• Identify recurring issues and suggest incremental process improvements
• Support basic People Ops reporting and Excel-based data tasks
• Escalate complex, sensitive, or compliance-related issues to a People Ops Generalist or Lead

Requirements

• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 45 minutes’ commuting distance of the office
• Bachelor’s degree preferred
• 1–3 years of experience in People Operations, Human Resources, or an administrative/operations role with similar responsibilities
• Experience executing employee lifecycle processes such as onboarding, offboarding, and employee changes
• Comfort working across multiple systems and tools; experience with HRIS platforms (UKG preferred) and ticketing/workflow tools (e.g., Jira, Monday.com) is a plus
• Strong attention to detail and ability to manage multiple tasks simultaneously while meeting deadlines
• Clear, professional written and verbal communication skills with a service-oriented approach
• Demonstrated ability to follow SOPs while exercising good judgment on when to escalate issues
• Strong Excel skills, including working with formulas, filters, sorting, and basic data validation; comfort reviewing and reconciling data across sources
• Ability to handle sensitive information with discretion and maintain confidentiality
• Interest in building a long-term career in People Operations and growing systems and process expertise

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $53,000 and $70,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $55,000 and $74,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

We are looking for a People Operations Manager to join our growing People team at Charlie Health. This role is a critical operational and strategic leader responsible for owning and scaling our People Operations lifecycle, systems, and team execution as we continue to grow.

As the People Operations Manager, you will oversee end-to-end employee lifecycle processes through direct team leadership while owning the strategy and execution of our core People systems, including UKG and integrated tools. This role is highly focused on systems optimization, automation, compliance, and operational excellence, ensuring our People infrastructure scales efficiently while maintaining a high-quality employee experience.

This is a hands-on leadership role for someone who thrives in complex, high-volume environments, brings strong systems thinking, and can balance execution with long-term process design.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Provide experienced operational leadership to run People Operations at scale, with primary ownership of systems, automation, and data integrity
• Own People Operations systems and workflows across the employee lifecycle, including configuration, optimization, and integrations
• Drive automation and process improvements to reduce manual work, eliminate single points of failure, and improve consistency and accuracy
• Translate operational and compliance requirements into scalable system solutions that support how People Operations functions in practice
• Establish, document, and enforce operational standards and controls across lifecycle processes, compensation changes, and review cycles
• Oversee workload distribution across the People Ops team to ensure work is handled at the appropriate level and leadership capacity is preserved for scale and risk management
• Monitor Jira and HR intake trends to identify systemic issues, volume risks, and opportunities for efficiency improvements
• Ensure data integrity and audit readiness across People Operations systems, reporting, and documentation
• Partner with Legal, Compliance, Payroll, Benefits, Finance, IT, and Talent to ensure cross-functional alignment and issue resolution
• Own vendor relationships for People Ops–managed tools and platforms
• Lead and develop People Operations team members, focusing on quality, consistency, and sustainable operating coverage rather than day-to-day task execution

Qualifications 

• Able to work a hybrid schedule of 4 days per week in our NYC office and located within a commutable distance
• Bachelor’s degree preferred
• 5–8 years of experience in People Operations or Human Resources, with at least 2–3 years in a people management or senior operational role
• Strong experience owning HRIS platforms and People systems (UKG experience strongly preferred)
• Demonstrated experience leading process automation, systems integrations, and operational scaling efforts
• Strong knowledge of employee lifecycle processes, compliance requirements, and audit preparation
• Highly organized, detail-oriented, and comfortable managing competing priorities in a high-growth environment

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $97,000 and $135,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $106,000 and $149,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives.

The HR Business Partner will report to and partner closely with the Director, HRBP to develop a comprehensive People strategy. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

• Staff development and coaching
• Partner with leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers
• Leverage employee survey data to generate actionable insights and improve employee job satisfaction
• Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance
• Employee relations
• Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Organizational Development
• Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements
• Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees
• Identify training needs for business units and individual executive coaching needs
• Collaborate with the cross-functional teams to implement training programs and foster engagement and job satisfactionn

Qualifications:

• Minimum of 5 years of experience resolving complex employee relations issues
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Experience leveraging data to drive performance management and people strategy 
• Please note that this position is located in Nashville and is expected to adhere to a 4-day in-office hybrid work schedule. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $116,000 and $154,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID