Role & Team

As an ML Engineering Manager, you will lead across several cross-functional teams, managing up to ~10 machine learning engineers and data scientists. You will support teams working on data- and machine-learning-driven product capabilities.

Our product teams are cross functional and will typically include product managers, designers, engineers and subject matter experts relating to the team’s domain.

You will be accountable for the technical direction and delivery outcomes of your area. You will challenge your teams to pursue ambitious goals while providing a high level of support — growing engineering talent and fostering a highly collaborative, team-based environment where people can do great work.

Your primary focus will be on building high-performing teams and driving results through others. You will not be expected to spend significant time doing hands-on coding; however, you will be expected to dive deep technically when required and leverage your experience to support strong technical decision-making.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

• Enable our Machine Learning and data teams to operate as highly productive, cross-functional teams delivering high-quality ML-driven capabilities
• Support teams working with satellite imagery and geospatial datasets, balancing experimentation, iteration, and ongoing improvement of existing solutions
• Grow the teams by attracting and hiring great Data and ML talent
• Foster an inclusive, supportive, and caring culture where everyone can do their best work
• Provide regular 1:1 coaching and feedback to help others thrive, grow, and reach their aspirations
• Act as a strategic partner to Product Managers within your domains, ensuring technical decisions balance short- and long-term goals
• Ensure the technical approaches within your domains support future product and modelling needs
• Work closely with other Product, Design and Engineering leaders on strategy, technology, and people
• Help evolve Data and ML practices and introduce ways of working that improve collaboration, delivery, and learning

Skills & Experience

• 8+ years of professional experience building ML- or data-driven systems, at least 3 years’ experience leading and managing ML or data-focused teams
• Passionate about climate and the role technology can play in addressing environmental challenges
• Experience working in a high-growth scale-up or startup environment
• Product-minded, with the ability to demonstrate meaningful business impact through technology
• Sufficient technical depth in machine learning, data systems, or applied ML to guide teams and challenge decisions
• Experience working with python-based ML or data workflows and collaborating closely with data scientists
• Strong leadership skills, with a coaching mindset and the ability to support engineers and data scientists at all levels
• Excellent communication skills and the ability to collaborate effectively in cross-functional environments
• Passion for learning and staying current with evolving technologies and industry trend

Nice To Have

• Engineering mindset or background, with experience applying software engineering best practices to data and ML systems (e.g., reproducibility, testing, monitoring, and production deployments)

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

As a Data Engineering Manager, you will lead across several cross-functional teams, managing up to ~10 data engineers and GIS specialists. You will support teams working on data processing and pipelines to enable ML-powered product capabilities.

Our product teams are cross functional and will typically include product managers, designers, engineers and subject matter experts relating to the team’s domain.

You will be accountable for the technical direction and delivery outcomes of your area. You will challenge your teams to pursue ambitious goals while providing a high level of support — growing engineering talent and fostering a highly collaborative, team-based environment where people can do great work.

Your primary focus will be on building high-performing teams and driving results through others. You will not be expected to spend significant time doing hands-on coding; however, you will be expected to dive deep technically when required and leverage your experience to support strong technical decision-making.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

• Enable our data engineers to become highly productive members of their cross-functional teams, empowering them to ship high-quality, reliable data platforms and pipelines on a daily basis.
• Grow the teams by attracting great talent from your network.
• Foster an inclusive and caring culture where everyone can do their best work.
• Provide regular 1:1 coaching and feedback to tap into the potential of all your team members and help them thrive and reach their aspirations.
• Be a strategic partner to product managers, machine learning engineers, and other stakeholders within your domains and ensure that we are making the correct data architecture and platform decisions that balance short and long term goals.
• Ensure suitability of the data architecture, pipelines, and data models within your domains to enable longer term product, analytics, and machine learning goals.
• Work closely with the other Product & Engineering leaders on strategy, technology and people, including improving our data engineering practices and introducing capabilities that can accelerate data access, reliability, and unlock new product and data-driven opportunities

Skills & Experience

• Experience working in a high growth scaleup environment
• Passionate about climate
• Product minded and able to demonstrate significant impact you have had on a business through the application of data platforms and data-driven systems
• 2+ years experience leading and managing data engineers across multiple teams
• Experience working with the following (or similar) technologies: Python, SQL, data pipeline orchestration tools (e.g., Airflow, Dagster), data warehouses/lakehouses, Postgres DB, data pipelines
• Ability to unblock your team by contributing at a senior engineering level (e.g., reviewing data models, debugging pipelines, guiding architecture). How hands-on you'll be in this role will depend on team size and maturity
• Comfortable working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar, with an understanding of data reliability, observability, and pipeline operations
• Strong leadership skills with the ability to mentor and coach engineers at all levels
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment
• Passion for learning and staying updated with evolving technologies and industry trends, particularly in data engineering and data infrastructure

Nice To Have

• Experience working with maps/imagery/geospatial domains  

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

The Sales Compensation Team at Stripe is responsible for the overall compensation strategy, design, and payment administration for the global sales organization. We ensure that Stripe’s objectives align with the compensation program and that our sales teams are paid accurately and timely. We provide thought leadership for the go-to market initiatives so that performance and compensation are effectively correlated. The Sales Comp team partners closely with the revenue generating and support functions across Stripe to support the success of our sales efforts. 

What You’ll Do

Stripe’s Sales Compensation Team has an opening for an experienced sales compensation manager to be a key contributor to the sales compensation program design, implementation and performance assessment of the sales organization. This role will have high visibility across multiple channels to own the performance to compensation structure for specific sales teams and be the subject matter expert for strategic advice and implementation of any compensation programs (including SPIFFs and MBOs) that will further align the sales focus with Stripe’s OKRs.

The right person for this position will be someone who is passionate about sales compensation and comfortable working in ambiguous situations to identify the optimal solutions for our sales teams to succeed.  This candidate will need to have experience working across all levels and functions of an organization (preferably in a high growth environment) to align the company’s priorities with the sales team’s motivation. The role requires resilience and the ability to both partner and lead in cross-functional situations. Proven leverage of analytics and quantitative data to support and evaluate decisions is critical. 

Responsibilities

• Lead the annual sales compensation plan design cycle for specific sales teams. This includes obtaining input and stakeholder approval for the proposed compensation structures.
• Implement metrics for the plans that are specific, measurable, and align with company priorities.
• Own the rollout and enablement of the compensation plans. 
• Conduct frequent quantitative measurement of the compensation plan effectiveness and apply learnings to the annual plan design process.
• Propose, evaluate, design, and measure the effectiveness of SPIFFs.
• Be the main contact for sales leadership to to correlate objectives and compensation.
• Own and update the sales compensation resources for the sales organization. Lead the enablement.
• Own and update the annual sales credit policies for the sales organization. Lead the enablement.
• Represent the sales compensation impacts in company strategy discussions (e.g. with Product).
• Have an in-depth understanding of the sales function, product priorities, and individual sales team characteristics.
• Support the commission calculation close process as needed.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• BS or BA in Business, Finance, Economics, Math, or Statistics.
• 5+ years of experience in a Sales Compensation role.
• 2+ years as a key point of contact with senior Sales, Finance, and HR leadership.
• 3+ years leading the sales compensation design process.
• Experience with CRM (e.g. Salesforce) and ICM (e.g. Captivate IQ, Varicent, Xactly) tools.
• Experience with reporting tools and Tableau.
• Strong logic, problem solving, and Excel modeling skills.
• Very organized and attentive to detail, with excellent prioritization skills that allow you to consistently deliver quality results on time.
• Experience working in high-growth, performance focused environments and administering complex programs.
• Ability to forge strong bonds, work collaboratively with, and influence internal partners such as other Sales channels, Finance, and Business Applications.

Preferred Qualifications

• Competence to leverage AI tools to enhance impact and productivity
• Experience in Sales or Sales Operations roles
• SQL programming experience

ABOUT THE TEAM

 The Voyager team at Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.  

We are seeking a Customer Success & Logistics Analyst to join our Customer Success team in Dublin. The Customer Success & Logistics Analyst is responsible for managing order delivery execution within Salesforce. This role ensures accurate scheduling, shipment coordination, intercompany visibility, and revenue tracking from an order creation through delivery.  The position acts as a liaison between Production, Logistics and Customer Service to ensure timely and accurate fulfilment and data accuracy. This role is ideal for someone with strong ERP experience with a keen interest in data analytics and strong attention detail ensuring speed and accuracy throughout the order fulfilment process.  

Key Responsibilities  

Order Scheduling & System Management 

• Follow up with Production to schedule deliveries for new orders in salesforce 

• Ensure accurate order status and delivery tracking in the system 

• Maintain data related to shipment dates, quantities, and delivery status 

Logistics Coordination 

• Work closely with our logistics teams in Dublin and Herndon on shipments both intercompany and to customers 

• Ensure delivery schedules are processed correctly in salesforce and aligned with target dates 

• Support resolution of shipment discrepancies and highlight delays 

• Maintain and update assets delivered 

Communication and Visibility – Intercompany 

• Provide clear visibility on delivery status including: 

• Revenue shipped 

• Open backlog 

• Delivery timelines 

• Attend meetings to proactively communicate regarding progress and risks 

• Periodic reporting on status and backlog 

• Act as backup for managing loan equipment inventory and process when required 

• Coordinate with internal teams and customers on loan equipment availability, returns and tracking.  

• Ensure and support system updates and documentation related to loans 

Required Skills 

• Strong working knowledge of Salesforce 

• Strong coordination, collaboration and communication skills 

• Attention to detail 

• Familiarity with intercompany process within complex organisations 

• Experience with reporting and planning tools, such as Power Query, SQL, Excel Pivot, and PowerBI. 

Required Qualifications  

• Bachelors Degree in supply chain, business or equivalent. 

• Strong analytical skills with expertise in mathematical formulas, KPI implementation, and ratio calculations.  

• Strong understanding of data modeling and relational databases.  

• Ability to merge, clean, and transform data from multiple systems. 

About the Role >>> Senior Director, International Finance and Operations 

The Senior Director, International Finance & Operations will lead the establishment and ongoing finance operations of the Company’s Ireland entity. This role is responsible for building finance infrastructure, ensuring compliance with Irish and EU requirements, and supporting integration with global financial systems. 

Reporting to the VP of Finance, this individual will serve as a key execution partner in delivering the Company’s international expansion into Ireland, a critical strategic priority. This role will work cross-functionally with internal stakeholders and external advisors to drive timely, coordinated execution across all aspects of the entity build-out and ongoing operations, including but not limited to finance operations, indirect tax compliance, and local governance. 

This role is based out of our Dublin, Ireland office and will require 10% travel. 

Your role will primarily encompass: 

Ireland Entity Setup & Execution  

• Lead execution of the Ireland entity build-out in coordination with internal teams and external partners  
• Drive implementation of cross-functional workplans, ensuring alignment with key milestones and timelines 
• Manage interdependencies across Finance, Legal, HR, IT, and external advisors 
• Develop and maintain project plans, timelines, and key milestones  
• Track progress against deliverables, proactively identify risks or delays, and drive resolution with Finance leadership  
• Indirect Tax & VAT Compliance 
• Oversee VAT registration and ongoing indirect tax compliance in Ireland/EU  
• Coordinate with external advisors on VAT filings and regulatory requirements  
• Ensure timely and accurate preparation and submission of VAT returns  
• Establish and maintain documentation, processes, and controls to support compliance and audit readiness  
• Identify and escalate tax-related risks and technical issues and process gaps 

Finance Operations & Infrastructure 

• Lead the establishment and oversight of finance operations for the Ireland entity, including payroll, local compliance, and financial processes  
• Oversee payroll setup and ongoing coordination with HR and external providers  
• Ensure payroll and related processes are accurate, compliant, and timely  
• Support integration of the Ireland entity into global financial systems, reporting, and internal controls  
• Implement global finance policies in alignment with local regulatory requirements  

Stakeholder Management & Cross-Functional Execution 

• Act as a central point of coordination across cross-functional stakeholders and external partners to support execution of Ireland-related activities  
• Drive alignment, clarity, and accountability across teams 
• Lead cross-functional meetings, track decisions, and ensure follow-through on key action items  
• Provide regular updates to Finance leadership on status, risks, and timelines  

Finance Processes & Controls 

• Establish and document finance processes and internal controls for a new entity  
• Support development of scalable processes as operations grow  
• Ensure alignment with U.S. reporting requirements and internal control frameworks, including SOX readiness, to ensure transition from setup to steady-state operations 

Additional Responsibilities 

• Support additional finance, tax, and operational initiatives as needed  
• Assist in preparation of materials for leadership review and decision-making 
• Act as a key execution partner to the VP of Finance in delivering the Ireland expansion initiative 
• Support prioritization, issue resolution, and cross-functional alignment across workstreams  

Ideal Candidate Profile  

A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge, experience, and attributes for this role. 

Knowledge: 

• Bachelor’s Degree in Finance, Accounting, or related field (required) 
• CPA, ACA, ACCA, or equivalent (required) 
• Strong understanding of finance operations, accounting principles, and internal controls 
•  Familiarity with indirect tax/VAT in Ireland and/or EU 
• Knowledge of SOX compliance and public company financial environments (preferred) 

Experience: 

• Minimum of 12+ years of experience in finance, accounting, or related roles 
• Minimum of 3+ years in leading and managing teams 
• Experience in biotech, pharma, or life sciences (required)  
• Experience supporting international operations and/or entity setup 
• Experience working with external advisors (e.g., tax, payroll, legal) 
• Strong project management experience across cross-functional initiatives 
• Experience building or scaling finance processes and controls 
• Experience supporting integration into financial systems and reporting structures 
• Exposure to indirect tax/VAT compliance and filings 
• Experience in a SOX-compliant or public company environment (required)

Additional Attributes: 

• Strong project management and organizational skills 
• Ability to operate in a fast-paced, evolving environment 
• Strong communication and stakeholder management skills 
• Execution-oriented mindset  

#LI-MK1

Role overview:

The Manager, People Technology Platform Engineering (Workday) is responsible for leading a team of Platform and Integration Engineers and being responsible for the design, delivery, and continuous evolution of SIE’s global Workday platform.

Working with the Director, People Technology Services, this role combines people leadership with platform accountability, ensuring that the team delivers scalable, reliable, and well-architected solutions across the People Technology ecosystem. The role is responsible for shaping how the platform is built and operated, balancing delivery execution with long-term system sustainability.

This role operates within an Agile product delivery model and plays a critical role in establishing a focused, engineering-led operating model. The manager partners closely with Product, Data, and Architecture team members to align platform capabilities with business priorities.

Operating in a global, matrixed environment, this role leads a distributed team across regions, ensuring alignment, consistency, and high-quality outcomes across time zones.

What you'll be doing:

Engineering Leadership & Team Development

• Lead, coach, and develop a team of People Technology Platform Engineers and Integration Engineers (P3), setting clear expectations for ownership, engineering quality, and delivery outcomes
• Build a culture of accountability, continuous learning, and engineering excellence
• Ensure team members develop both domain depth and platform engineering capability
• Lead performance, provide regular feedback, and address performance issues directly and constructively
• Ensure appropriate coverage across platform domains while maintaining balanced workloads

Platform Ownership & Strategy

• Oversee the design, stability, and continuous evolution of the Workday platform across domains
• Ensure solutions are scalable, maintainable, and aligned with platform architecture and engineering standards
• Guide design decisions and trade-offs, balancing immediate delivery needs with long-term platform health
• Partner with leadership to shape the roadmap and evolution of People Technology capabilities

Delivery Leadership & Execution

• Be responsible for the effective delivery of platform changes across both run and change initiatives
• Establish and maintain structured delivery mechanisms (e.g., backlog management, sprint cadence, prioritization frameworks)
• Ensure work is clearly defined, prioritized, and aligned with business outcomes and team capacity
• Monitor delivery progress, remove blockers, and ensure timely, high-quality outcomes
• Balance responsiveness to partners with sustainable delivery practices

Platform Operations & Reliability

• Ensure the reliability and performance of the Workday platform through effective operational practices
• Supervise issue management, ensuring root cause resolution and continuous improvement
• Identify systemic issues and drive structural improvements to platform stability and scalability
• Track and improve key performance indicators related to platform reliability and delivery effectiveness

Stakeholder Partnership & Demand Shaping

• Partner with the business to translate business needs into structured, actionable work aligned with platform capabilities
• Provide clear communication on priorities, delivery timelines, risks, and trade-offs
• Manage expectations, ensuring alignment between demand and delivery capacity
• Influence toward scalable, platform-aligned solutions rather than one-off requests

Multi-functional & Global Collaboration

• Collaborate with Product, Integration, Data, and Security teams to deliver cohesive, end-to-end solutions
• Coordinate cross-domain initiatives, ensuring alignment across platform components
• Lead effectively across a distributed team, establishing working rhythms that support collaboration and productivity
• Bring up appropriately when architectural, cross-team, or capacity constraints arise

Governance, Compliance & Engineering Standards

• Ensure alignment to data privacy, security, and audit requirements across platform solutions
• Reinforce engineering standards, design patterns, and governance practices
• Ensure consistent documentation, testing, and release management practices
• Contribute to the evolution of operating models, standards, and ways of working

What we're looking for:

• 8+ years of experience with enterprise platforms, including hands-on experience with Workday
• 3+ years of experience managing individual contributors in a delivery or engineering environment
• Demonstrated experience leading delivery and operation of enterprise platforms, balancing run and change activities
• Strong understanding of Workday and HR processes, with the ability to guide solution design and platform decisions
• Experience establishing structured delivery models, including backlog management and Agile practices
• Proven track record to operate in a global, matrixed environment, leading distributed teams across regions
• Experience working directly with partners to shape demand, prioritize work, and communicate delivery outcomes
• Strong problem-solving and organizational skills, with the ability to manage competing priorities and trade-offs

Preferred Qualifications

• Experience leading Workday or enterprise platform engineering teams
• Familiarity with Agile product delivery models and platform operating models
• Experience working in both consulting/advisory and internal delivery environments
• Exposure to multiple Workday domains (e.g., Absence, Compensation, Talent, Integrations)
• Experience contributing to platform strategy, architecture, or engineering standards

Profile

• Strong engineering leader who brings structure, clarity, and rigor to platform delivery
• Able to balance short-term delivery needs with long-term platform sustainability
• Effective communicator who can translate between business priorities and technical execution
• Builds trust through consistency, transparency, and accountability
• Comfortable making decisions and managing trade-offs in a sophisticated, fast-paced environment
• Experienced in leading across time zones and cultures, maintaining alignment and momentum
• Focused on outcomes, ownership, and continuous improvement

Role Overview:

The People Technology Integration Engineer, Workday is responsible for designing, building, and evolving integration and data solutions across SIE’s global Workday platform and broader HR technology ecosystem.

This role operates as an independent contributor within People Technology Services, owning the design and delivery of scalable, secure, and reliable system integrations. The role focuses on enabling seamless data movement, system connectivity, and interoperability across platforms, ensuring that integrations are maintainable, performant, and aligned with architectural standards.

Working within an Agile product delivery model, this role contributes to both the continuous evolution of integration capabilities and the stability of core data flows. The Integration Engineer partners closely with Platform Engineers, Product Managers, and Data teams to deliver cohesive, end-to-end technology solutions.

This role is suited for individuals with strong technical depth who are motivated to build and improve integration architecture and data pipelines within an enterprise environment.

What you'll be doing:

Integration Engineering & Solution Design

• Design, build, and implement scalable integration solutions across the Workday platform and connected systems, including:
• Workday Studio
• Core Connectors and EIBs
• API-based integrations (REST/SOAP)
• Define and apply integration design patterns that promote scalability, reusability, and maintainability
• Design secure and reliable data flows, including transformation logic, orchestration, and error handling
• Evaluate integration approaches and make informed design decisions, balancing business needs, system constraints, and long-term sustainability
• Own end-to-end delivery of integration solutions, including design, build, testing, and deployment readiness

Integration Architecture & Platform Connectivity

• Contribute to the design and evolution of integration architecture across the People Technology ecosystem
• Ensure consistent patterns for system connectivity, data exchange, and interface design
• Document integration designs, data flows, and technical architecture to support maintainability and governance
• Collaborate with multi-functional teams to enable seamless end-to-end system interactions

Data Engineering & Reporting Solutions

• Design and deliver data extracts, reporting solutions, and document generation capabilities (e.g., BIRT, Docs for Layouts) as part of the broader People data ecosystem
• Develop and maintain calculated fields and data structures to support integration and reporting use cases
• Ensure data accuracy, integrity, and consistency across integrations and downstream systems

Platform Reliability & Operations

• Maintain reliability of integration pipelines through proactive monitoring, issue diagnosis, and resolution
• Identify root causes of failures and implement structural improvements to enhance stability and performance
• Optimize integrations for performance, scalability, and fault tolerance
• Partner with team members to prioritize enhancements and manage competing demands

Delivery & Agile Execution

• Translate business and technical requirements into well-defined integration solutions
• Participate actively in Agile delivery, including sprint planning, backlog refinement, and retrospectives
• Own and deliver assigned workstreams within sprint cycles
• Execute and support testing activities (unit, integration, UAT), ensuring end-to-end data validation
• Collaborate with Platform Engineers and functional partners to deliver integrated, cross-domain solutions

Governance, Security & Quality

• Ensure all integration solutions meet data privacy, security, and audit requirements
• Implement secure data exchange practices, including encryption, authentication, and secure file transfer (e.g., SFTP)
• Follow established governance, release management, and change control practices
• Ensure integration solutions align with platform architecture and engineering standards
• Contribute to improving integration standards, documentation, and engineering practices

What we're looking for:

• 5+ years of hands-on experience with enterprise platforms, including design and delivery of Workday integrations
• Demonstrated experience building and deploying integrations using:
• Workday Studio
• Core Connectors and EIBs
• API-based integrations (REST/SOAP)
• Proven track record to design and troubleshoot integration solutions, including data transformation, interface logic, and failure handling
• Experience implementing secure data exchange mechanisms, including encryption and secure file transfer
• Hands-on experience developing Workday reports (Advanced, Matrix, Composite) and calculated fields
• Solid understanding of the Workday Core HCM data model and data flows across integrations and business processes
• Experience translating requirements into scalable technical solutions, including evaluating trade-offs between speed, complexity, and maintainability
• Experience working in Agile delivery environments, with ownership of defined workstreams or sub-projects
• Ability to clearly articulate personal contributions to delivered solutions, including specific integrations and technical components

Preferred Qualifications

• Experience with Workday Orchestrate
• Familiarity with Workday Security model
• Exposure to Workday functional domains (e.g., Absence, Compensation, Talent)
• Experience working within global enterprise environments across multiple regions
• Experience contributing to integration standards, architecture, or engineering practices

Profile

• Strong engineering approach with deep technical expertise in integrations and data movement
• Operates independently while aligning with architectural standards and team practices
• Meticulous with a focus on data integrity, system reliability, and scalability
• Practical and delivery-focused, balancing speed, quality, and long-term sustainability
• Effective communicator who can bridge technical and functional perspectives
• Comfortable working in an evolving environment, with a willingness to expand into new tools and technologies
• Demonstrates curiosity, continuous learning, and a proactive approach to improving both individual capability and team outcomes

Role Overview:

The People Technology Platform Engineer, Workday is responsible for designing, building, and evolving SIE’s global Workday platform across core HR domains.

This role operates as an independent contributor within People Technology Services, owning the design, configuration architecture, and delivery of scalable Workday solutions. The role translates business needs into durable platform capabilities, ensuring solutions are reusable, maintainable, and aligned with long-term system design and governance standards.

Working within an Agile product delivery model, this role contributes to both the continuous evolution of the platform and the reliability of core services. The Platform Engineer partners closely with Product, Data, and Integration teams to deliver cohesive, end-to-end solutions across the People Technology ecosystem.

This role is suited for individuals who combine strong functional understanding with a systems approach, and who are motivated to build, improve, and scale enterprise platforms over time.

What you'll be doing:

Platform Engineering & Solution Design

• Design, configure, and implement scalable Workday platform solutions across core HR domains, including business process frameworks, organizational structures, eligibility rules, and calculated fields
• Define and apply configuration design patterns that promote reuse, scalability, and maintainability across the platform
• Translate business problems into well-structured system solutions, ensuring alignment with platform capabilities, governance standards, and long-term sustainability
• Evaluate solution options and make informed design decisions, balancing business needs, system constraints, and operational considerations
• Own end-to-end delivery of platform changes, including design, build, testing, and deployment readiness
• Ensure solutions are consistent with broader platform architecture and avoid fragmented or one-off implementations

Platform Ownership & Operations

• Act as a platform owner for assigned Workday domains (e.g., Core HCM, Absence, Compensation, Talent), accountable for system behavior, design integrity, and continuous improvement
• Maintain platform reliability through issue diagnosis and resolution, identifying root causes and implementing structural improvements to reduce recurrence
• Partner with team members to prioritize demand, balancing business urgency with platform sustainability and capacity
• Collaborate with multi-functional teams (e.g., integrations, data, security) to deliver cohesive, end-to-end platform solutions

Data & Reporting Solutions

• Design and deliver scalable reporting and data solutions, including Advanced, Matrix, and Composite reports, as part of the broader People data ecosystem
• Develop and maintain calculated fields and data structures to support both operational and analytical use cases
• Ensure accuracy, integrity, and consistency of data across Workday processes and outputs

Delivery & Agile Execution

• Translate business needs into clearly defined user stories and technical solutions
• Participate actively in Agile delivery, including sprint planning, backlog refinement, and retrospectives
• Own and deliver assigned workstreams within sprint cycles, ensuring quality and alignment with expected outcomes
• Implement and support testing activities (unit, integration, UAT), ensuring solutions meet functional and technical expectations

Platform Design & Continuous Improvement

• Find opportunities to improve platform scalability, performance, and maintainability
• Contribute to evolving platform design standards, patterns, and governance practices
• Drive incremental automation and simplification of manual or fragmented processes
• Continuously improve individual capability and contribute to team learning and development

Governance, Compliance & Quality

• Ensure solutions meet data privacy, security, and audit requirements
• Follow established governance, release management, and change control practices
• Contribute to improving documentation, standards, and ways of working across the platform

What we're looking for:

• 5+ years of hands-on experience with enterprise platforms, including direct configuration and delivery of Workday solutions
• Demonstrated experience designing and implementing scalable configuration solutions, including business processes, calculated fields, and core system setup
• Proven track record to independently troubleshoot and resolve system issues across configuration, data, and reporting
• Hands-on experience developing Workday reports (Advanced, Matrix, Composite) used in production environments
• Proven understanding of the Workday Core HCM data model and data flows across business processes
• Experience translating business needs into system solutions, including evaluating trade-offs between speed, complexity, and long-term maintainability
• Experience working in Agile delivery environments, with ownership of defined workstreams or sub-projects
• Ability to clearly articulate personal contributions to delivered solutions, including specific platform changes and outcomes

Preferred Qualifications

• Experience with Workday Security configuration
• Exposure to integrations (e.g., EIB, Core Connectors) and data interfaces
• Experience working within global enterprise environments across multiple regions
• Familiarity with additional Workday modules (e.g., Absence, Compensation, Talent)
• Experience contributing to platform standards, governance models, or design frameworks

Profile

• Strong platform approach, with the ability to balance functional understanding and technical design
• Operates independently while aligning with team standards and architectural principles
• Diligent, with a focus on quality, scalability, and sustainability
• Practical and delivery-oriented, balancing speed with long-term maintainability
• Clear communicator who can bridge business and technical perspectives
• Comfortable working in an evolving operating model, with a willingness to take ownership and expand capability
• Demonstrates curiosity, continuous learning, and a proactive approach to improving both individual and team performance

Role Overview:

The Senior Workday Platform Engineer – Absence (P4) is responsible for owning the design, configuration, and continuous evolution of Workday Absence capabilities as part of SIE’s global People Technology platform.

This role serves as a senior technical leader within People Technology Services (PTS), with primary ownership of the Absence domain. The role is accountable for ensuring that absence-related solutions are scalable, precise, and aligned with global business requirements, while also contributing to broader Workday platform design and delivery.

The role works closely with Human Resources partners to translate policy, regulatory requirements, and business processes into scalable, system-driven solutions.

Operating within a globally consistent Agile delivery model, this role balances deep domain expertise with cross-platform contribution. The Senior Engineer partners with Product, Integration, Data, and Architecture colleagues to deliver cohesive, end-to-end solutions and to establish sustainable configuration patterns across the platform.

This role is suited for individuals who combine deep expertise in Workday Absence with strong systems thinking, technical leadership, and the ability to influence design decisions across a global platform.

What you'll be doing:

Domain Ownership & Platform Leadership (Absence)

• Own the Workday Absence domain globally, including configuration design, system behavior, and ongoing evolution
• Lead the design and implementation of complex absence solutions in partnership with Human Resources partners, ensuring alignment with policy, regulatory requirements, and operational realities, including:
• Absence plans, accrual calculations, and eligibility rules
• Leave of absence processes and event-driven workflows
• Country-specific and policy-driven configurations
• Partner directly with Human Resources to interpret policies, validate requirements, and ensure system configurations accurately reflect intended business outcomes
• Define and implement configuration design patterns that ensure scalability, reusability, and maintainability
• Act as the primary technical authority for absence-related design decisions, guiding trade-offs between business requirements, system constraints, and long-term sustainability
• Ensure alignment of absence configurations with global policies, regulatory requirements, and downstream dependencies (e.g., payroll)

Solution Design & Delivery Leadership

• Engage with Human Resources partners to clarify requirements, challenge assumptions, and guide toward scalable, platform-aligned solutions
• Lead end-to-end delivery of complex absence-related initiatives, including design, build, testing, and deployment readiness
• Translate complex business rules, policies, and regulatory requirements into structured, scalable system configurations
• Provide technical leadership across workstreams, ensuring consistency and quality of solutions delivered by the team
• Support and guide P3 analysts in solution design and configuration, ensuring alignment with platform standards

Platform Engineering & Cross-Domain Contribution

• Contribute to broader Workday platform design and configuration across additional domains (e.g., Core HCM, Compensation, Talent, Performance)
• Collaborate with Integration and Data specialists to ensure end-to-end solution integrity
• Participate in platform-level design discussions, influencing architecture, standards, and ways of working
• Ensure absence-related solutions integrate effectively with upstream and downstream systems

Data, Reporting & Downstream Integrity

• Design and supervise reporting solutions and calculated fields supporting absence and related processes
• Ensure absence data supports HR reporting, compliance, and downstream processes (e.g., payroll and analytics)
• Ensure data accuracy, integrity, and consistency across absence configurations and downstream consumers
• Validate and test complex scenarios, including edge cases across regions, policies, and lifecycle events

Platform Reliability & Continuous Improvement

• Ensure reliability and stability of absence-related processes through proactive issue identification and root cause resolution
• Identify systemic issues and drive structural improvements to platform design and configuration practices
• Lead initiatives to simplify, standardize, and improve absence-related configurations
• Contribute to evolving platform standards, governance models, and configuration frameworks

Governance, Compliance & Standards

• Ensure alignment to global PTS design standards, governance practices, and engineering principles
• Ensure absence configurations meet data privacy, security, and audit requirements
• Contribute to documentation standards, testing practices, and release management processes

What we're looking for:

• 8+ years of experience with enterprise platforms, including considerable hands-on experience with Workday
• Demonstrated expertise in designing and implementing Workday Absence solutions, including accruals, eligibility rules, and leave processes
• Ability to own and lead complex configuration domains, including defining design patterns and standards
• Strong understanding of absence-related business processes across multiple regions and regulatory contexts
• Demonstrated ability to translate sophisticated business rules and policies into scalable, maintainable system configurations
• Proven track record of fixing and resolvisophisticatedlex configuration issues, including calculation logic and system behavior
• Hands-on experience developing Workday reports and calculated fields used in production environments
• Experience working across multiple Workday domains and understanding cross-domain dependencies
• Ability to guide and mentor other analysts in solution design and delivery

Preferred Qualifications

• Familiarity with payroll processes and downstream integrations related to absence
• Experience with Workday Security configuration
• Exposure to integrations (e.g., EIB, Core Connectors)
• Experience contributing to platform architecture, standards, or governance frameworks
• Experience working in global, matrixed enterprise environments

Profile

• Deep domain knowledge of Workday Absence, with the ability to lead sophisticated, rules-based configuration design
• Strong systems thinker who understands cross-domain and downstream impacts
• Ability to navigate sophisticated or ambiguous HR requirements and translate them into precise system configurations
• Operates as a technical leader, inspiring others while remaining hands-on where needed
• High attention to detail, with a focus on precision, data integrity, and system reliability
• Practical and delivery focused, balancing complexity, accuracy, and sustainability
• Effective communicator who can translate between policy, business needs, and technical implementation
• Demonstrates strong ownership, accountability, and commitment to high-quality outcomes
• Comfortable engaging with Human Resources partners, with the ability to translate policy and business needs into structured system solutions
• Comfortable working in a global, evolving environment, with the ability to influence beyond immediate responsibilities

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra Platform captures packets and logs across network, public cloud, SaaS, and identity by applying patented security-led AI to surface and prioritize threats for rapid threat response. Vectra's threat detections are powered by a deep understanding of attacker methods and problem-optimized AI algorithms. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks. Organizations around the world rely on Vectra to see and stop threats before a breach occurs. For more information, visit www.vectra.ai.

Why Vectra AI?

Vectra AI is the leading innovator in real-time detection of in-progress cyber-attacks.  The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber-attack.  Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.

Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.

You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.

If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.

Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast-moving environment.

Position Overview

For this role you should be a leading Technical Support Senior Manager or above, experienced in the leadership of technical support teams.

You are likely to already be an expert in your field, with a successful track record of leadership in global vendor-support environments. You also are well versed in being able and comfortable to be an hands manager and equally able to lead and defined strategic initiatives.

Successful applicants should expect to enjoy their new position at their local Vectra office, with flexibility to work from home when mutually agreed with your manager.

Your experience

• 10+ years of Global Support Senior Management experience, preferably in a software or technology B2B company
• Passionate about customer experience and customer satisfaction
• Experience developing, implementing and enforcing Standard Operating Procedures for standard and premium support programs
• Experience establishing and driving high standards for Service Level attainment in Support Operations
• Experience building, mentoring and developing Support teams
• Extensive customer support background in a global vendor servicing international customers
• Strong Technical Support background, especially in Linux, Networking, Security, Cloud or related fields
• Saleforce.com Service Cloud experience for case management, analytics and reporting

Specific responsibilities will include

• Promote a customer-first support culture that goes above and beyond what the customer expects, and ensure that every customer’s engagement is exceptional
• Oversee a team of Support Engineers and closely work with counterparts in various departments including but not limited to Engineering, Customer Success, Sales, executive level business partners, and cross-organizational teams
• Help scale and optimize the EMEA Support team for growth, identifying and promoting opportunities to maximize customer satisfaction through product improvements, training, tooling, online support, and self-service
• Provide individual and team leadership by establishing clear expectations and coaching employees to achieve the Support department’s mission
• Work closely with senior leadership and the support team to define and execute support strategies towards improving CSAT, productivity, and customer retention
• Manage a team of Support Engineers and day-to-day support delivery
• Monitor team performance, including customer satisfaction, ticket resolution and ticket trends
• Manage support coverage and team capacity 
• Define processes, systems, and tools that continuously drive scale and improve performance
• Report key metrics to senior management, assess metrics and take appropriate actions to continue to enhance Customer Support deliverables
• Manage goals, processes, and business KPIs to align performance of the Support team to business outcomes
• Collaborate with leaders across Customer Success, Security Engineering, Professional Services, Engineering, and Product Management to deliver Customer Support insights, and identify and action areas of operational improvement
• Manage end to end Customer critical escalations and resolution
• Provide regular coaching and mentoring of direct and indirect reports to help achieve career development aspirations
• Establish a quality review process to measure and ensure adherence and compliance in quality of service and contractual obligations
• Be a customer advocate within the company at all levels

An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

The Okta Sales Team 

Okta has a vision to free anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of Workforce and Customer log-ins every year. As an Okta AE, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Okta Platform customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

The South Africa Corporate Sales team is growing!

Our South Africa team is based out of Dublin and has seen huge transformation and growth in the last couple of years. We have an incredible opportunity to win the identity market with our already market leading technology.

The Corporate Sales Account Executive Opportunity - South Africa

The successful Okta Account Executive is a highly motivated, self-driven, and experienced Account Executive who is passionate about security and about driving protection against the biggest identity threats.

As an Okta AE, you will be focused on providing value to C-Suite decision makers on their ability to drive the most secure environment possible for their workforce. You will consistently drive territory growth through driving both net new logos and cultivating and growing existing Okta customers. You will continually drive territory growth through both net new logos as well as through cultivating relationships to develop and grow existing Okta & Auth0 customers.

What You’ll Be Doing:

• Establish a vision and plan to guide your long-term approach to net new logo pipeline generation
• Consistently deliver revenue targets to support YoY territory growth
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers 
• Scope, negotiate and close agreements to consistently meet and exceed revenue quota targets
• Holistically embrace, access, and utilize Okta partners to identify and open new, uncharted opportunities
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc)
• Adopt a strong value based sales approach, always looking to bring a compelling point of view to each customer
• Travel as necessary to build and cultivate customer and prospect relationships. Expectation to also be present in our Dublin office for collaboration and training purposes.

What you’ll bring to the role:

• 3 + years success in growing revenue for sophisticated, complex enterprise SaaS solutions.
• Ability to evangelize, educate and create demand with C-level decision makers
• Ability to navigate complex sales cycles with multiple stakeholders from both the customer base and within the internal ecosystem
• Proven success selling into C-suite and building partnership and buy-in with multiple stakeholders
• Significant experience selling in partnership with GSI’s & the wider partner ecosystem
• Excellent communication and presentation skills with audiences of all levels and all technical aptitudes
• Confident and self driven with the humility required to successfully work in teams
• Expertise using a Sales Framework such as MEDDICC, Challenger or Sandler (we use MEDDPICC)
• Local language skills is a plus

As a Corporate Account Executive you will:

• Position Okta Workforce cloud solutions to South African organisations.
• Build and execute on a strong territory plan for your accounts in region
• Target companies in the Corporate to lower Enterprise segment.
• Focus on winning new logos with a land and expand mentality
• Deliver outstanding customer experience to ensure renewals, and capitalise on upsell opportunities.
• Adopt strong rhythm and process using MEDDPICC to manage and close complex deals.
• Become an expert on the Okta & Auth0 value proposition and be comfortable positioning this with both technical and executive level stakeholders.
• Partner with internal functions and manage who and when people are brought into the sales cycle, typically with Solutions Engineering, Alliances, Marketing, Business Value Management and Professional Services (which we call Customer First)

You could be a great fit for this role if you have:

• Experience selling a SaaS product in the South African market
• Sold to organisations in the corporate space
• A results driven, hunter mentality with a strong prospecting process
• Experience using a sales methodology such as MEDDIC
• Strong forecasting rigour
• Passion for technology and how it can help organisations compete and thrive in the Digital Age;
• Experience in value-based selling at senior/C-Level
• The ability to travel to Africa, including customer & partner sites, and visits to our EMEA HQ in London, and the US

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#P21942_3425509

Location
Our Global Payroll Operations Manager will be an integral part of our Finance team in EMEA. This role is based remotely in the UK, Ireland, Sweden or Estonia.

Who we are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
We are seeking a highly skilled and experienced Global Payroll Operations Manager to join our finance team.

Responsibilities

• Manage end-to-end global payroll operations, oversee workstreams & schedule to ensure the timely preparation of payroll information, across more than 15 countries in which DoiT operates
• Payroll forecasting and reporting, including preparation and analysis for financial reporting and ad-hoc requests; while ensuring accuracy of information and proper presentation
• Balance & reconcile to financial general ledger
• Track & report on bonus & severance accruals
• Procure new vendors and manage existing relationships for Payroll systems, establishing SLAs & KPIs to ensure service delivery and drive efficiency
• Responsible for tax compliance including the filing of quarterly and annual payroll tax reports, filing amended reports and complying with business registrations.
• Manage employee experience as it relates to our ESOP program and exercise process. Support system implementation of new equity management tool(s) when the time comes 
• Provide a world class service model for employees
• Lead special projects as they pertain to payroll operations & compliance
• Lead enrolment projects to pension and insurances for employees
• Point of contact for contractors costs, invoices and Q&A
• Payroll innovation and ongoing process improvements.

Qualifications

• 7+  years of experience specific to Payroll with Global payroll exposure
• Knowledge or experience with US, EMEA and other international payroll process - preferred
• Knowledge of leading payroll across multiple geographies with a high level of local needs
• Experience with an HRIS systems along with advanced spreadsheet skills
• Extremely data-driven and can drive big picture to the ground level
• Strong Project Management skills and attention to details is a must.
• Strong understanding of interdependencies with cross functional stakeholders (equity, tax, accounting, FP&A, legal, compensation, benefits)
• Excellent prioritization skills: Ability to work in a dynamic, rapidly-changing environment by prioritizing situations which require a sense of urgency
• Comfort with ambiguity and ability to use sound judgment to drive complex issues to resolution and influence to achieve results
• A bachelor's degree in accounting, finance, or a related field and relevant experience in a similar role. A master's degree in business administration - Advantage

Bonus Points 

• A bachelor's degree in accounting, finance, or a related field and relevant experience in a similar role. 
• A master's degree in business administration - Advantage

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. 
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page
We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

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People Solutions Specialist (FTC)

As part of our HR Operating Model HR is created an agile and flexible team that focuses on solving cross-Business Unit (“BU”) talent challenges, supporting HR and enabling the BUs to continue driving improvement and moving away from traditional silos.  

The People Solutions team will sit within the Change and Workforce Transformation team and be aligned to a specific BU. It will work with the BUHR Team of Senior People Partners, People Services, and the Centers of Expertise (“CoE”) to lead specific projects that have been identified as key priorities. 

Projects may include enterprise-wide talent initiatives or activities that are BU specific. 

You will report to the Director, People Solutions. Location and time zone are flexible, as long as business needs are met. This is a fixed term contract until the end of 2026. 

Here’s what you’ll be doing: 

Solve our greatest talent challenges and implement solutions that deliver value to the overall Inizio group, HR, and the Business while furthering the development of our talent strategy.  

Specifically:  

• Support the BU and BU Sr. People Partners in the execution of HR plans and processes for their BU including recruiting and retention plans, career development, compensation and benefits processes, and talent management
• Collaborate with the CoEs to address HR needs at the BU level and provide input to the CoE methodologies and plans to adapt to the specific business divisions
• Escalate complex issues to Sr. People Partner and People Solutions as needed and regularly inform on performance, initiative progress, and risks
• Support the BU to address structural issues and provide input/help in implementing reorganization when necessary
• Articulate the capabilities, resources, and actions needed to close talent gaps or optimize the workforce  
• Proactively promote and maintain an environment where the company’s values are demonstrated
• Support the implementation of key HR initiatives
• Support the People Solutions Lead in working collaboratively across different teams / functions to deliver projects that improve / enhance Inizio HR practices
• Have the opportunity to work across the HR organization

What do you bring to the Role? 

• Experience with HR practices including training, organization design, HR metrics, performance management and compensation
• Excellent interpersonal and communication skills including the ability to collaborate cross-functionally 
• Ability to coach employees and managers
• Experience in development and implementation of HR initiatives  
• Ability to prioritize and manage HR processes
• Working knowledge of HR related laws and regulations
• Self-starter with proactive, consultative approach to partner with agency leaders
• Ability to maintain strict confidentiality
• Excellent project management and organizational skills  
• Desire to work both within your BU and across INIZIO

Why Join Inizio?

• Chance to deliver solution focused people initiatives
• Collaborative, purpose-driven global organisation
• Remote working model
• Competitive reward and benefits package

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

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#LI-REMOTE

**We are open to this being fixed-term employment or day rate contract. The project is for 6 months.**

About the role

The Business Analyst role will support optimisation of our Workday platform and delivery of Workday's Advanced Compensation module through improved processes, configuration, and governance across HR, Reward, and technical teams.

This is a 6-month fixed-term contract reporting into our HR Master Data Lead. The role can be performed remotely or in one of our office locations (hybrid options available).

Key Responsibilities

• Supporting Workday optimisation initiatives, identifying opportunities to streamline functionality and improve user experience.
• Facilitating workshops, process mapping, and requirements gathering with HR, Reward and business stakeholders.
• Translating business requirements into Workday functional specifications, user stories, and acceptance criteria.
• Implementing automated solutions that resolve or reduce manual processes and align with Workday best practice.
• Supporting the creation, embedding and maintenance of HR data governance, including data definitions, controls, data quality frameworks and change governance.
• Developing and maintaining process documentation, including process flows, SOPs, configuration guides and change logs.
• Supporting UAT planning and execution, including test script creation and defect management.

About you

• Proven hands‑on experience with Workday HCM, including configuration, tenant review and troubleshooting.
• Experience implementing or enhancing Workday Advanced Compensation module (merit, bonus, stock).
• Strong capability in process improvement and understanding end‑to‑end HR process flows.
• Skilled at working with technical teams to ensure accurate configuration, integration and reporting outcomes.
• Understanding of HR processes, including Core HR, Talent, Compensation and data governance.
• Ability to translate business needs into clear functional specifications.
• Strong documentation, analytical and problem‑solving skills.

What Success Looks Like

• Optimised Workday processes that deliver a smoother, more intuitive experience for HR and the business.
• Well defined, clearly articulated requirements and documentation that support high‑quality system changes.
• A successful rollout of Advanced Compensation, with engaged stakeholders and minimal defects.
• Strong governance in place, with clear data definitions, quality controls and change processes.
• HR teams confident in new processes and functionality due to effective training and knowledge transfer.
• Continuous improvement embedded, with feedback loops that drive ongoing Workday enhancements.

About Inizio

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

#LI-DT2 #LI-HYBRID

The Role

As the CTO of Overstory, you will lead and scale a world-class engineering team that reduces the risk of wildfires and power outages around the world. This is a rare opportunity for a seasoned engineering leader to help guide a commercially successful climate-tech company through its next stage of growth.

Following our Series B, we’re entering a phase of rapid expansion. You will define a compelling technical strategy and build the team to deliver it. This role requires someone who can zoom in and out seamlessly — rolling up your sleeves to solve complex technical problems while also communicating effectively with the board.

Our product sits at the intersection of AI and remote sensing — fields evolving at light speed. The work is exciting, mission-driven, and core to transforming the electric utility industry and creating a more resilient grid. But it comes with ambiguity. We’re looking for someone energized by the unknown, eager to build products customers love through bold, creative approaches. You must be comfortable balancing the needs of a growing business with building scalable solutions for the future — and be ready to move with urgency on both.

Time zone requirement: Europe (GMT/WET, CET) and Eastern United States (EST)

What A Successful Candidate Looks Like

You’re an entrepreneurial startup leader with a track record of leading engineering teams from Series A through Series C and beyond with a mix of boldness and empathy. You understand the ups and downs that are normal at VC-backed startups. You know how to inspire global teams with an exciting vision while offering them the hands-on support to bring it to life. 

You have a strong network to tap, and you are bold in your recruiting. You’re not afraid to hire people who know more than you and to stretch for top talent, and you understand that recruiting is a top priority that requires constant networking and attention. You will build a diverse team that has a high-performing, inclusive, and caring culture.

What You’ll Do

• Lead the development of all of Overstory’s technology, including our software product, our ML models, the internal tools we use and the platform that underlies it all.
• Work in close partnership with our VP Product & Strategy to propel the business forward with the product we are developing. You’ll work to deeply understand our customers' problems so that you can lead bold engineering initiatives to solve them.
• Build a high-performing and diverse engineering team that works remotely from multiple countries, and across multiple time zones.
• Create a compelling technical vision and translate that into a strategy for the next 12-36 months.
• Lead highly productive cross-functional teams that ship a high-quality product on a daily basis. 
• Foster an inclusive culture where everyone can do their best work.
• Create strong lines of communication within your team and partnerships with other key parts of the business.

About You

Traits we value:

• Boldness: You’re not afraid to make hard decisions and take risks, and you always act with urgency. 
• Mission-driven: You care deeply about building great products that help communities adapt to climate change by creating a more resilient electrical grid.
• Empathy: You can attract and develop a diverse team, and you are inclusive in your approach to leadership. 
• Listening: You lead with inquiry. You make people on your own team and across the company feel heard.
• Curiosity: Learning excites you, and you’re not afraid to admit what you don’t know.
• Clarity: You’re a simplifier, not a complicator, and you can communicate clearly to a broad audience without using jargon. 
• Collaborative spirit: Team above ego, and you’re never afraid to get your hands dirty.

Experience we value:

• You have managed a team of 70+ people.
• You have been on a VC-backed startup journey from Series A through Series C or later, and you know how to scale a team successfully through those transitions. You value the entrepreneurial “get it done fast” spirit of the early days, while also setting a standard for excellence that will scale to later stages.
• You have experience working on a complex, ML-based product. Bonus points for geospatial or remote sensing experience. 
• You have a deep understanding of software development processes and are product-centric in the way you think about building technology. 
• You have experienced the value of cross-functional teams where engineering, product and design work side-by-side. 
• You have managed remote teams.
• You have managed global teams.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

We’re looking for a Director of Platform & Infrastructure to own and evolve our core engineering foundations. Reporting to our VP of Product Engineering, this role will lead SRE, MLOps, and Platform teams with a mandate to create leverage across the entire organization.

As a scaling startup, we’re evolving from early-stage infrastructure to a more mature, reliable platform that can support rapid product development and growing customer demand. This role is critical in helping us make that transition — building systems, standards, and teams that enable speed today while laying the foundation for long-term scale.

Partnering closely with product, data, and application engineering teams, you will set the technical vision, define best practices, and ensure our infrastructure enables teams to move fast with confidence.

This is a highly cross-functional leadership role for someone who combines deep technical judgment with a systems mindset, strong people leadership, and a passion for building platforms that empower others.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do 

• Own the platform strategy across Platform, MLOps, and SRE, aligning it with company and product goals
• Grow senior ICs (and eventually manages) across multiple teams, fostering strong technical leadership and healthy team cultures
• Define and evolve our platform vision, including developer experience, internal tooling, CI/CD, infrastructure, observability, and reliability standards
• Oversee MLOps systems that support model development, training, deployment, monitoring, and governance in production
• Partner cross-functionally with Product, ML, Data, Security, and Compliance to ensure the platform meets current and future needs
• Balance speed and stability, making thoughtful tradeoffs between innovation, cost, reliability, and operational excellence
• Set metrics and accountability for platform performance, reliability, and developer productivity

Skills & Experience

• 10+ years experience leading platform, infrastructure, or reliability teams in a scaling startup environment, including navigating ambiguity, rapid growth, and the transition from early-stage systems to more mature, repeatable platforms
• Strong understanding of cloud-native infrastructure (GCP strongly preferred), Kubernetes, CI/CD, and modern DevOps practices
• Experience supporting machine learning systems in production, including model deployment, monitoring, and lifecycle management
• A track record of building reliable, scalable systems used by fast-moving product teams
• Excellent people leadership skills — you know how to coach managers, grow talent, and build inclusive, high-performing teams
• Strong communication skills and the ability to influence across org boundaries
• Experience in data- or ML-heavy products

Nice To Have

• Experience with geospatial data, image processing or mapping technology 

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits.  
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

Our engineering team is growing! We are looking for multiple senior full stack engineers to join our web product team(s) and help us scale our product suite. 

As a Senior Software Engineer at Overstory, you will have a direct impact on our mission by building new capabilities and features that in turn enable utility companies to more effectively manage risks associated with climate change, wildfires and storms. We will also look to you to effectively partner with product, design and tech leads on key initiatives and mentor other engineers from time to time. 

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

Over the next 6-12 months you will contribute to:

• Performance & scalability: ensuring that our product can handle 3x year-over-year growth
• Velocity: accelerating time to value of new product capabilities
• Leverage: reducing the amount of manual work required to ingest vegetation analysis into our customer facing applications

Skills & Experience

• Proven experience of full stack development across the following (or similar) technologies: *Python/FastAPI, React/Typescript, Postgres DB, data pipelines; (*Python experience a core requirement)
• Recent experience working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar
• Experience working in a high growth scaleup environment across distributed, remote teams 
• Deeply committed to tackling the climate crisis
• Possess a product mindset; deep understanding of leveraging technology to directly impact business outcomes
• Proven ability to design and implement scalable and resilient systems
• Excellent written and verbal communication skills; ability to effectively collaborate in a cross-functional team environment
• Committed to ongoing education, perpetual learning, mentorship; interested in evolving technologies and industry trends

Nice To Have

• Experience working with maps/imagery/geospatial domains  
• Experience working on globally distributed teams

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

As a Senior Engineer, you will have a direct impact on the development of core geospatial products and internal data-processing and annotation tools at Overstory. 

Your breadth of skills will allow you to set a technical vision for the development of the web applications, ETL pipelines, and backend services owned by these teams.

You’ll partner with product managers, external resources, and your team members to execute this vision.

Time zone requirement: Europe (GMT/WET, CET, EET) and North America (NST, AST, EST, CST, MST, PST)

What You’ll Do

• Explore best practices to combine coding agents with software craftsmanship and teach other engineers these practices
• Optimize the orchestration of several object detection and image alignment models
• Design and maintain robust data and feature pipelines for millions of geospatial entities
• Contribute to the technical vision for the development of our internal annotation and QA web applications
• Work closely with your Product Manager to discover and propose new products to solve use cases such as anticipating the impact of an outage at a particular locatio

Skills & Experience

• 5+ years of experience as a senior software engineer 
• Skilled in designing ETL pipelines with near-real-time orchestration, in Python.
• Strong background building and maintaining scalable web-applications with React, FastAPI, PostgreSQL
• Experience with XP practices such as TDD or trunk based development. The team would be new to these practices
• Strong communication skills and ability to explain complex technical concepts to various audience

Nice To Have

• Experience with the Geospatial ecosystem such as PostGIS, Geopandas or Deck.GL
• Experience with Dagster, Airflow or similar orchestration frameworks
• Experience with building web-applications tailored for repeatable human or agentic workflows
• Experience working in B2B, in particular with electrical utilities

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

As a Staff Engineer, you will work across multiple teams to evolve a suite of web and internal tools that enable utility companies to more effectively manage risks associated with climate change and wildfires.

We are seeking improvement in the following areas:

• Performance & Scalability: ensure that our product can handle 3x YoY growth 
• Accelerate time to value of new product capabilities
• Reduce the amount of manual work required to ingest vegetation analysis into our customer facing tools

At Overstory, our Staff Engineers are hands-on technical leaders whose influence extends beyond their team either through leading cross team initiatives, making technology choices for critical aspects of our technology platform or solving for critical technical challenges within teams enabling our business to achieve our rapid scaling plans (growing 3x YoY). 

This role will start off being primarily team scoped solving critical scaling challenges. There is scope to expand remit as we grow.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

Technical Skills:

• Broad and deep understanding of system design with an ability to select the correct paradigm/technology given the situation and constraints.  
• Develops a deep understanding of our business domains and how technology can be applied to drive business impact. 
• Innovates and introduces new technologies or methodologies.
• Resolves complex technical challenges with innovative solutions.

Ownership:

• Leads cross-team initiatives or leads on architectural system design at team level
• Drives pragmatic technology choices/decisions making sensible trade offs in order to  balance current and future business needs.
• Defines coding standards and engineering best practices.
• Evaluates and recommends new tools and technologies.
• Hands-on contribution 

Leadership:

• Mentors and coaches engineers.
• Influences technical decisions at the organizational level.
• Collaborates with product managers and CTO to inform how technology can influence or enable the product strategy.

Skills & Experience

• Experience of working in a high growth scaleup environment 
• Product minded and able to demonstrate significant impact you have had on a business through the application of technology
• Proven experience of full stack development across the following (or similar) technologies: React/Typescript, Python/fastAPI, Postgres DB, Data pipelines)
• Comfortable working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar
• Ability to design and implement scalable and resilient systems
• Strong leadership skills with the ability to mentor and coach engineers at all levels
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment
• Passion for learning and staying updated with evolving technologies and industry trends

Nice To Have

• Demonstrated experience scaling large distributed architectures
• Experience working in a remote-first environment
• Experience working with satellite data and/or imagery

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

What is our Mission

Toast has established itself as the leading hospitality platform in the US, and we are now setting our sights on the global stage. As part of the International team, in our missions to expand globally,  we are building the core systems to launch Toast into new markets. You will join a high-impact, high-ownership engineering team solving complex technical challenges in a fast-paced environment. We are looking for leadership that balances technical excellence with a strong product mindset to drive continuous growth for both the team and our platform. 

A day in the life (Responsibilities)

• Lead complex projects within a cross-functional collaborative and supportive environment.
• Orchestrate our backend services to support internationalization working across software both in the restaurant and the cloud
• Design, build, deploy and maintain highly resilient and scalable systems critical to our customers’ success.
• Iterate on our technical approach to data management in support our international strategy 
• Mentor and provide technical guidance to team members, leading technical discussions and promoting best engineering practices.
• Work directly with pilot customers (sometimes in the restaurant!) to ensure successful delivery and operation
• Advocate for best coding practices, raising the bar for yourself, your team, and the company.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 8+ years of experience in delivering high quality, reliable services to production using Java, Kotlin or other object oriented language(s)
• Proven track record of architecting, supporting and debugging large distributed & multi threaded applications.
• Drive to work across our tech stack and support other engineers in resolving challenging problems
• Passionate about making users happy and seeing people use your product in the wild.
• Ability to embrace an agile mindset focused on delivering usable software.
• Experience with  fiscalisation, internationalization is a plus

Our Tech Stack

• A core of Java & Kotlin based backend services.
• React SPAs leveraging Tailwind, GraphQL and Storybook.
• Android app built in Java & Kotlin running in the restaurant.
• PostgresQL and Dynamodb as core persistence.
• Pulsar, Camel and RabbitMQ for message-based integrations.
• And many more technologies that help us build a top class platform.

**This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.**

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Technical Support Specialist, API (Bilingual English/French)

Start Date: 06/29/2026 - Training is 6 weeks on-site in the Dublin office. There is no PTO allowed during training. After training, your schedule may include weekends, holidays and evenings

Location:  124 St Stephen's Green, Dublin 2, D02 C628, Ireland You will be expected to be in office 2 days a week, post training. 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

The Technical Support Specialist, API (Bilingual English/French) is an Associate level, salaried position that will contribute to the success of the Toast Customer Care Integrations team.  As an Technical Support Specialist, API (Bilingual English/French), you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.

What you'll do (Responsibilities)

• Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations. 
• Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible. 
• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman. 
• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts. 
• Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
• Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

What you’ll need to thrive (Requirements)

• Fluent / Bilingual in French and English
• 2+ years experience in Customer/Technical Support or a closely related field
• Previous experience working with API’s and Integrations
• Excellent verbal and written communication skills
• Proficient in system troubleshooting and analysis 
• Passion for customer and vendor support
• Ability to work scheduled shifts including day, evening and weekends

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

POSITION OVERVIEW:

We are seeking an IT Engineer to join our team and provide technical support for our computer systems, AV and network infrastructure. The ideal candidate should have a strong technical background and be able to troubleshoot and resolve technical issues in a timely and effective manner. The IT Engineer will be responsible for installing and configuring hardware and software components, performing system maintenance and updates, and ensuring system security and data protection. Strong communication and interpersonal skills are also essential to collaborate effectively with other IT professionals and end-users.

WHAT YOU’LL DO:

• Providing first-line contact to clients via phone, email, remote access and on-site
• Diagnosing and supporting clients’ technical issues with their IT infrastructure including hardware, software, network and internet connectivity
• Maintain the current technology infrastructure to ensure that it is reliable, optimized and fit for purpose.
• Maintain infrastructure resilience, backup and recovery
• Ensure the delivery of a high quality, business focused IT support service in line with agreed SLAs
• Ensure that the technology infrastructure is secure and remains so, working closely with the US and other regional teams
• Maintain information technology and computer systems, monitoring network technology change and delivering on same.
• Disaster planning to keep the company functional in the event of a crisis.
• Manage budgets and ensure cost effectiveness in the procurement and management of equipment and electronic devices and all related IT services.
• Deliver on agreed IT strategy on the achievement of goals and objectives to meet with corporate plans.
• Identify and develop opportunities for continuous improvement.

 WHAT YOU NEED TO SUCCEED:

• Experience in an IT Engineer/Technician role.
• Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
• Proven ability to work and deliver effectively within defined measures of success.
• An analytical and pragmatic problem-solving focus.
• Self-motivated and decisive, with the ability to adapt to change and competing demands.

PREFERRED SKILLS:

• Degree in Information Technology or related subject / experience.
• Recognized professional I.T. qualifications or relevant experience.
• ITIL Qualified (preferable)
• Experience with Windows 10 and Active Directory
• Experience of the O365 suite of applications and tools.
• Experience of WAN technologies such as MPLS, site to site VPN, SD-WAN as well as internet breakout and web filtering technologies.

We offer competitive compensation and benefits for the right candidate. If you're a self-motivated and dedicated IT professional looking for a challenging and rewarding career, we'd love to hear from you.

About Tripadvisor  

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor is looking for an experienced back-end software engineer to join the Hotels Platform team, which maintains the critical infrastructure and data that powers Tripadvisor’s Hotels pages for over 400 million travelers each month. In this role, you will help us build, enhance, and sustain a suite of highly-performant, consumer-scale microservices that help our travelers plan their next great adventure.
The ideal candidate for this role will have a broad set of battle-tested engineering skills, a strong sense of ownership, a passion for solving complex problems collaboratively, and an unwavering commitment to learning and advancing their craft.

Job Location: Remote/Hybrid

This role is a flexible hybrid or remote position. For hybrid roles please note our office is based in Dublin.

What You’ll Do

• Design, implement, test, and deploy code changes that help the team execute on key strategic and engineering-driven initiatives.
• Work effectively across all layers of the service stack, from designing clean microservice APIs to building efficient database queries and ETLs.
• Own projects end-to-end: from initial design, requirements-vetting, and estimation, to verifying changes in production and proactively addressing any follow-up tasks.
• Provide code-reviews to teammates, ensuring that a proposed change meets the team’s coding standards, best practices, and audit requirements.
• Support the team’s operations through proactive monitoring, data-quality checks, and incident-response protocols.
• Actively seek feedback from peers, and help promote a collaborative, fast-paced engineering culture.

Skills & Experience

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related discipline.
• 3+ years of professional, full-lifecycle software development experience working with large-scale web applications or services, written in Java (preferred) or Kotlin.
• Experience working with relational databases or data-warehouse technologies like Snowflake, BigQuery, or Hadoop
• Solid foundation in data structures, algorithms, object-oriented design, and web-service architectures.
• Excellent written and oral communication skills with the ability to communicate complex concepts clearly.
• Demonstrated ability to take end-to-end ownership of projects, working independently and collaboratively to clarify requirements, choose an appropriate implementation approach, and deliver high-quality code.

Nice-to-have:

• Experience with front-end web technologies like React, JavaScript, HTML, CSS, etc.
• Experience working with foundational AWS services and infrastructure-as-code.
• Experience utilizing AI tools like Claude or Cursor effectively to streamline development workflows and reduce cognitive load.
• Experience participating in an operational support rotation.

What We Offer:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Generous referral scheme. Help us grow and be rewarded with generous bonuses for referring successful candidates. Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

• Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 
• Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 
• We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-SM1

#LI-Remote

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

An AI pod is Toast's AI-native engineering team, a focused pod of specialists who tackle complex, high-impact problems across Toast's product and platform landscape using AI-first approaches.

As Senior Principal Software Engineer and Senior Architect, you will be one of the most senior technologists at Toast, setting the technical vision and architectural direction for the pod while remaining hands-on in its most ambitious work. You'll define how AI-native engineering is done at Toast and spread those patterns across the organization.

A day in the life (Responsibilities)

• Develop and drive the architectural vision for AI Pod, establishing patterns for AI-native development that scale across Toast engineering
• Be an active participant and authoritative technical voice in cross-organizational strategy and architecture discussions
• Lead the pod's most complex, high-impact initiatives from design through production — staying hands-on throughout
• Evolve agentic development practices within the pod and champion their adoption across Toast
• Work closely with other Senior Principal Engineers and technical leaders across Toast to advance the overall architecture
• Mentor and develop technical leadership within the pod and across teams
• Partner with engineering leadership and product to translate strategic goals into executable technical plans

What you'll need to thrive (Requirements)

• 12+ years of experience designing and building highly scalable, mission-critical distributed software systems
• 10+ years of experience building and operating SaaS products, ideally AWS-hosted
• Demonstrated ability to drive architectural vision for a company, line of business, or highly scalable platform
• Deep experience building, deploying, and operating LLM-powered agents and AI-native systems
• 1+ years of hands-on experience using the latest AI coding agents with a strong desire to go all-in on agentic development practices
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Ability to move fluidly between whiteboard architecture and understanding the ebb and flow of code under load
• Ability and desire to communicate and influence at the executive level

What will make you stand out

• Experience managing or leading a small engineering team (2-4 engineers)
• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

As an Enterprise Account Executive, you will have ownership of all elements of bookings growth in new and existing accounts across the Ireland. We are seeking a relentless self-starter who is hyper-focused on acquiring new logos by discovering and developing new opportunities, managing pipeline, and executing account strategies, while also encouraging existing customer expansion. The AE must drive pipeline generation daily while working with Sales Engineers, Sales Development, Channel Development, and Rubrik Channel Partners to exceed sales quotas.  

What You'll Do:

• Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing, and closing sales opportunities
• Develop and manage sales pipeline to move a large number of strategic transactions through the sales process
• Identify and close new opportunities for growth working with large enterprise accounts
• Present Rubrik, Inc. solutions within complex data center design environments
• Co-sell and strategize with partners, distributors, and VAR’s to enable rapid growth
• Provide Rubrik, Inc. management with feedback about the local market opportunity and identification of new business opportunities and channel partnerships

  Experience You’ll Need:

• 5+ years Tech sales experience (selling either IT Infrastructure or SaaS)
• Consistent track record landing net "new logos"
• Strong track record of performance selling to End User Large Enterprise Accounts
• Understanding and experience working with channel
• Highly driven, goal oriented "get it done" attitude
• Experience selling a complex solution

About The Team

Rubrik’s Sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional growth and opportunity  through our world-class sales enablement program. Our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential, and take your career to the next level. All this while doing something truly purposeful, protecting the world's data.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building full-stack across the systems other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Contribute full-stack across backend services and frontend or developer-facing interfaces as needed
• Write high-quality, well-tested code and participate in design and code reviews
• Partner closely with product management to shape feature requirements, contribute to roadmap discussions, and translate product vision into reliable technical solutions

What you'll need to thrive (Requirements)

• 5+ years of experience designing and implementing scalable software systems, with a full-stack background spanning backend services and frontend or developer-facing interfaces
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or agentic frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in modern backend (Java, Kotlin, or similar) and frontend (TypeScript, React, or similar) technologies
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will make you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Principal Software Engineer, you'll set the technical direction for how we design, build, and evolve these systems, working full-stack across the agentic workflows that employees across Toast depend on every day. This role is for someone who can drive architecture, raise the engineering bar across the team, and stay hands-on building.

A day in the life (Responsibilities)

• Define and drive the technical architecture for AI Foundations platform, spanning backend services, frontend tooling, and third party integrations
• Lead full-stack design and delivery across the LLM proxy, AI key management, observability pipelines, and internal plugin marketplace
• Architect and deliver autonomous agents and MCP services that participate in the software development lifecycle
• Set and uphold engineering standards across the team: code quality, system design, testing, and operational practices
• Mentor and technically lead engineers across all levels through design reviews, code reviews, and pairing
• Partner with product and platform leadership to shape the AI Foundations roadmap and translate strategy into executable technical plans
• Collaborate closely with designers and product teams to translate UX concepts into polished, production-ready frontend experiences
• Serve as a key technical voice in cross-team discussions, representing AI Foundations in architecture decisions across Toast engineering

What you'll need to thrive (Requirements)

• 10+ years of experience designing and delivering scalable software systems, with a strong full-stack background spanning backend services and frontend or developer-facing interfaces
• Demonstrated experience leading technical architecture for a platform, product, or engineering team
• Proven ability to mentor engineers and raise the technical bar of a team through standards, reviews, and hands-on guidance
• Experience building, deploying, or operating LLM-powered agents or AI platform infrastructure
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and experience extending them through custom plugins, skills, or hooks
• Experience with MCP, tool use patterns, or agentic frameworks
• Strong foundation in modern backend (Java, Kotlin, or similar) and frontend (TypeScript, React, or similar) technologies, with demonstrated experience building user-facing product interfaces
• Comfort with a rapidly changing technical landscape and a bias towards action over analysis paralysis

What will make you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms or internal tooling
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

**This role requires a minimum of two days per week in our Dublin office**

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Role Overview

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in both English and an additional European language, and a third language would be beneficial. 

Responsibilities include, but are not limited to:

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other ad hoc projects and duties, including client training, general market research, and development, etc.

Qualifications & Skills:

• In-depth knowledge of financial products, especially listed Equities, Options, Futures, and/or FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• English plus a second language is a must - any additional European languages are a plus.
• University degree or higher
• At least one to two years’ experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

Office Location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7. Hybrid role (4 days in the office; 1 days remote).

What We Offer

• Hybrid working model (4 days in office)
• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 euro per day

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Dublin. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyse, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyse existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor’s Degree or apprenticeship in a technical discipline
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems and related technologies.
• The ability to analyse and solve problems promptly and accurately in a fast-paced environment.
• Ability to work occasional weekends and day/night shifts.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support
• Experience with Unix / Linux style command line interfaces
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 per day
• Education reimbursement and learning opportunities

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

An AI pod is Toast's AI-native engineering team, a focused pod of specialists who tackle complex, high-impact problems across Toast's product and platform landscape using AI-first approaches.

As a Principal Software Engineer, you'll work full-stack across ambitious, cross-cutting initiatives, bringing deep technical expertise and architectural judgment to some of the hardest problems at Toast.

A day in the life (Responsibilities)

• Lead full-stack design and delivery of AI-native solutions that address complex, cross-functional problems across Toast
• Drive technical architecture for pod initiatives, from backend services and APIs to frontend and developer-facing interfaces
• Build and integrate LLM-powered agents, tools, and workflows that bring AI capabilities directly into product and platform contexts
• Set and uphold engineering standards within the pod: code quality, system design, testing, and operational practices
• Mentor engineers through design reviews, code reviews, and pairing
• Partner with stakeholders across Toast engineering to define problem scope, align on approach, and deliver outcomes
• Serve as a technical voice in cross-team architecture discussions, connecting pod work to broader Toast engineering patterns

What you'll need to thrive (Requirements)

• 10+ years of experience designing and delivering scalable software systems, with a strong full-stack background spanning backend services and frontend or developer-facing interfaces
• Demonstrated experience leading technical architecture for a platform, product, or engineering team
• Experience building, deploying, or operating LLM-powered agents or AI platform infrastructure
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and experience extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Strong prompt engineering skills and intuition for how LLM behavior responds to context and instructions
• Strong foundation in modern backend (Java, Kotlin, or similar) and frontend (TypeScript, React, or similar) technologies
• A bias towards action and comfort operating in ambiguous, rapidly evolving problem spaces

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms or internal tooling
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Hybrid
#BI-Hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We’re looking for a Software Engineer II to join in building the Scheduling product as part of Toast’s Team Management Suite for restaurant employers. You’ll play an important role in the design, development, and delivery of scalable software solutions that enable restaurant owners to build an optimal labor plan that balances interests in profitability, employee’s desire for predictability and flexibility, and guest satisfaction.

A day in the life (Responsibilities):

• Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Participate in designing, estimating, implementing, testing, and debugging end-to-end solutions
• Ship code that has a massive impact on the growth of Toast
• Learn and champion best practices for development, deployment, and quality life-cycles
• Actively contribute to product design and feature selection discussions
• Participate in code reviews to ensure technical implementations meet functional requirements

What you'll need to thrive (Requirements)

• Strong foundation in Java, Kotlin or other object-oriented language(s)
• Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL)
• A proven track record of building partnerships across engineering, product, customer success, and other stakeholders.
• Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables.
• Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement.
• Passionate about technology and learning new things
• Desire to make continuous improvements to teams and technology
• You are not afraid to tackle big problems and ask insightful questions.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID
#BI-Hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We’re looking for an engineer to help build and scale Toast’s labor cost and timekeeping platforms - systems that directly influence labor spend for more than 166,000 restaurant locations. You’ll work on highly visible, mission-critical infrastructure supporting millions of employees and operators across Toast restaurants.

In this role, you’ll gain hands-on experience with large-scale, data-intensive systems. We’ve processed over a billion of shift records and are in the midst of an exciting architecture modernization to support rapid growth and faster development. We are operating at true scale, pushing the limits of our databases. If you’re excited to lay the technical foundation for the next generation of labor cost management—and to help restaurant operators save real money—we’d love to hear from you.

A day in the life (Responsibilities)

• Help shape our next-generation timekeeping systems that operate at massive scale, processing tens of millions of shift events every week.
• Build, run, and improve core backend systems alongside a collaborative, supportive team.
• Be a part of the organization with a strong focus on engineering culture and full end-to-end ownership.
• Participate across the full development lifecycle—design, estimation, implementation, testing, debugging, and deployment—while learning and applying best practices for building and operating reliable systems at scale.
• Ship code that directly impacts Toast’s growth and the day-to-day operations of restaurant teams
• Partner with product and design to influence what we build and how we build it
• Participate in thoughtful code reviews, both giving and receiving feedback

What you'll need to thrive (Requirements)

• Experience with one or more object-oriented programming languages (such as Java, Kotlin, or similar).
• Willingness to monitor, troubleshoot, and improve system performance through logging and metrics
• Ability and motivation to learn quickly and apply knowledge to solve real problems
• A hunger to take on challenging projects and build systems that operate at massive scale.

Above all, we’re looking for a strong engineer with solid fundamentals.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID
#BI-Hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Manager for Support Center & Communications (SCC) and Pricing Experience, you will lead the strategy and execution behind Toast’s self-service support ecosystem and account management experiences, shaping how customers understand, manage, and resolve issues across their relationship with Toast. You will guide the evolution of our Support Center, communications platform, and billing and pricing experiences while partnering closely with product, design, engineering, support, and finance teams to deliver seamless, scalable solutions.

Working across the customer lifecycle—from awareness and understanding to action and resolution—you will empower customers to self-serve with confidence while using AI and automation to better understand customer context and surface relevant insights across support, billing, and account experiences. You will ensure clarity, consistency, and trust in how Toast communicates and charges for its products. Your leadership will drive improvements in customer experience, operational efficiency, and revenue integrity across some of Toast’s most critical customer-facing systems.

A day in the life (Responsibilities)

• Lead the technical vision and execution for Toast’s Support Center, communications platform, and pricing and billing experiences, driving measurable improvements in customer self-service and operational efficiency.
• Create leverage across product, support, and business teams by building scalable systems for self-service support, proactive communications, and account management.
• Apply AI and automation to support and account experiences, enabling better understanding of customer context (e.g., support history, knowledge, billing, and subscriptions) and surfacing relevant insights, actions, and guidance.
• Break down complex, cross-functional initiatives into clear, incremental milestones that deliver meaningful customer and business outcomes.
• Establish and uphold technical standards, architecture patterns, and best practices across the organization.
• Coach and mentor engineers and managers, helping them grow technically and as leaders.
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

What you'll need to thrive (Requirements)

• 5+ years of experience leading high-performing product, platform, or customer experience teams in complex, cross-functional environments.
• Strong background in full-stack systems, with experience building customer-facing applications that integrate with a wide range of backend services, platforms, and data systems.
• Proven experience owning and scaling customer-facing platforms or systems that span multiple teams and touchpoints.
• Ability to translate broad, ambiguous strategic goals into clear roadmaps and execution plans.
• Demonstrated success partnering with product stakeholders to drive measurable outcomes
• Strong communication and leadership skills with experience influencing senior technical and product leaders and aligning teams around shared goals
• Track record of building inclusive, high-ownership teams and developing talent.

Bonus Ingredients (Nice to Haves)*

• Experience leading teams that sit at the intersection of customer-facing platforms and internal systems such as support, communications, or billing.
• Background in experimentation driven product development or optimizing customer journeys through data-driven experimentation.

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This hybrid role is based in Dublin, Ireland (Full relocation provided).

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

What is our Mission

Toast has established itself as the leading hospitality platform in the US, and we are now setting our sights on the global stage. As part of the International team, in our missions to expand globally,  we are building the core systems to launch Toast into new markets. You will join a high-impact, high-ownership engineering team solving complex technical challenges in a fast-paced environment. We are looking for leadership that balances technical excellence with a strong product mindset to drive continuous growth for both the team and our platform. 

A day in the life (Responsibilities)

• Lead complex projects within a cross-functional collaborative and supportive environment.
• Orchestrate our backend services to support internationalization working across software both in the restaurant and the cloud
• Design, build, deploy and maintain highly resilient and scalable systems critical to our customers’ success.
• Iterate on our technical approach to data management in support our international strategy 
• Mentor and provide technical guidance to team members, leading technical discussions and promoting best engineering practices.
• Work directly with pilot customers (sometimes in the restaurant!) to ensure successful delivery and operation
• Advocate for best coding practices, raising the bar for yourself, your team, and the company.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 8+ years of experience in delivering high quality, reliable services to production using Java, Kotlin or other object oriented language(s)
• Proven track record of architecting, supporting and debugging large distributed & multi threaded applications.
• Drive to work across our tech stack and support other engineers in resolving challenging problems
• Passionate about making users happy and seeing people use your product in the wild.
• Ability to embrace an agile mindset focused on delivering usable software.
• Experience with  fiscalisation, internationalization is a plus

Our Tech Stack

• A core of Java & Kotlin based backend services.
• React SPAs leveraging Tailwind, GraphQL and Storybook.
• Android app built in Java & Kotlin running in the restaurant.
• PostgresQL and Dynamodb as core persistence.
• Pulsar, Camel and RabbitMQ for message-based integrations.
• And many more technologies that help us build a top class platform.

**This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.**

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We’re looking for a Senior Software Engineer to help build and scale Toast’s labor cost and timekeeping platforms - systems that directly influence labor spend for more than 166,000 restaurant locations. You’ll work on highly visible, mission-critical infrastructure supporting millions of employees and operators across Toast restaurants.

In this role, you’ll gain hands-on experience with large-scale, data-intensive systems. We’ve processed over a billion shift records and are in the midst of an exciting architecture modernization to support rapid growth and faster development. We are operating at true scale, pushing the limits of our databases. If you’re excited to lay the technical foundation for the next generation of labor cost management—and to help restaurant operators save real money—we’d love to hear from you.

A day in the life (Responsibilities):

• Drive the evolution of our next-generation timekeeping platform, operating at significant scale and processing tens of millions of shift events each week
• Build, run, and improve core backend systems alongside a collaborative, supportive team.
• Take end-to-end ownership of systems, contributing to a strong engineering culture focused on quality, reliability, and long-term maintainability
• Lead work across the full development lifecycle—design, estimation, implementation, testing, debugging, and deployment—while learning and applying best practices for building and operating reliable systems at scale.
• Ship code that directly impacts Toast’s growth and the day-to-day operations of restaurant teams
• Partner with product and design to influence what we build and how we build it
• Contribute to and elevate team standards through thoughtful code reviews and technical discussions
• Mentor and provide technical guidance to other team members

What you'll need to thrive (Requirements)

• 5+ years of back-end experience with one or more object-oriented programming languages (such as Java, Kotlin, or similar).
• Experience owning and operating production systems.
• A track record of tackling ambiguous, high-impact challenges and delivering scalable solutions
• Ability and motivation to learn quickly and apply knowledge to solve real problems
• A hunger to take on challenging projects and build systems that operate at massive scale.

Above all, we’re looking for a strong engineer with solid fundamentals.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID
#BI-Hybrid

This is a remote opportunity and we would be interested in applicants living in Ireland time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In Ireland, the Base compensation range for this role is EUR 104,000 - EUR 124,800. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

This is a remote opportunity and we would be interested in applicants living in UK time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In the United Kingdom, the Base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

This is a remote opportunity and we would be interested in applicants living in Spain time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In Spain, the Base compensation range for this role is EUR 82,988 - EUR 99,586. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms. 

A day in the life (Responsibilities)

• Develop and drive an architectural vision to support the ambitious goals for agents and agent development
• Be an active participant and an authoritative technical voice in FinTech product strategy discussions
• Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production
• Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole
• Evolve an ever more efficient way of working through agents and spread it across Toast
• Work directly with the product manager for the Team Agent space, collaborating to drive vision
• Be hands on and actively participate in development on the Team Agent
• Mentor and develop technical leadership across Team, and Fintech

What you'll need to thrive (Requirements)

• 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems
• 10+ years experience building and operating SaaS products, ideally AWS hosted
• 1+ years experience using the latest in coding agents 
• A strong desire to lean all in on agentic development practices
• Passion for building autonomous agents
• Demonstrated ability to drive technical architecture for a company or highly scalable line of products
• A desire to work not only with technologists but also product owners and business leaders
• Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load
• Ability and desire to communicate and influence at the executive level

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with enterprise integration using Apache Camel
• Experience architecting event-driven distributed systems using Apache Pulsar
• Experience defining test, build and deploy strategies
• Solid understanding of workforce management
• Solid understanding of restaurant operations

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This is a remote opportunity and we would be interested in applicants based in Spain, Sweden, Germany, the UK or Ireland at this time. 

The Opportunity

The Grafana Frontend group is responsible for the end to end user experience on Grafana the observability product and Grafana the platform used by many engineers to build plugins. Our squads are responsible for dashboards, data visualisation and manipulation, navigation across the ecosystem, sharing experience, content search,organisation and more.

DataPro

The DataPro squad develops tools that empower users to express their data. We serve as the bridge between data producers (Data Sources) and consumers (Data Visualizations), enhancing the capabilities of data sources in line with our "big tent" philosophy.

What we do:

Query experience & Data manipulation: We build and evolve the query experience as well as the engine and components behind the Grafana data transformations experience, which primarily includes Transformations and SQL Expressions.Community Engagement: we listen to the open-source community, we retrieve contributions, and turn feedback into real improvements.

• Operational Excellence: we own the performance, reliability, and maintainability of a system that runs at global scale. We value readability, maintainability and clarity of our code. 

How we work:

• No blame: We focus on learning and improving ourselves and our product.
• Better done than perfect: We iterate quickly and deliver value continuously.
• User-first: We design for real users solving real problems and we make data-driven decisions.

• Mentorship & Innovation: we grow together through knowledge sharing, mentorship, internal hackathons, and constant learning.

What You’ll Be Doing

As a Senior  Software Engineer at Grafana Labs, you will:

• Take an active role in influencing our roadmap and your own career objectives
• Drive projects from initial idea all the way to operations once it is in the hands of customers
• Be a part of your team’s on-call rotations and take ownership of the services you’re running
• Mentor and support other team members, participate in design discussions and collaborate with the team
• Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase
• Contributing to and reviewing design documents for upcoming features

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction.

We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards.

You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

What Makes a Great Fit

• Strong engineering skills: Solid experience building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. You treat writing tests as a core part of the development process, not an afterthought. You have experience with TypeScript and React, Jest and Playwright.
• Complex operational thinking: Can take on complex challenges and break them down into tight feedback loops: analyze, design, ship an MVP, gather data, then iterate.
• Proven initiative and pragmatism: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and define scope, breaking complex challenges down to achieve short feedback loops. 
• Collaborative attitude: You communicate effectively with peers, product managers, and designers. You’re open to feedback, and you bring a solutions-oriented mindset to the table.
• Enjoy learning, growing, and supporting others to do the same. 
• Appreciate efficiency and strive to identify and utilize the most effective tools for the task at hand. You naturally share your use of these tools with your team to maintain transparency and growth.

Bonus Points For

• Experience with open source software and/or commercial open source companies
• Been a user of Grafana and Prometheus in operational roles
• Familiarity with being on-call and performing operations/SRE tasks
• Have an active interest in observability (Metrics, Logs and Traces) and have experience with tools like Grafana, Prometheus, or other observability platforms.
• Have experience mentoring engineers in a collaborative but asynchronous environment, and see it as a meaningful
• Care about our community of users and contributors and are keen to be an active Grafana Community Contributor.

We understand that you may not have experience on all of the above. Please do apply even if you do not match some of the above criteria.

In Ireland, the compensation range for this role is EUR 104,000 - EUR 124,800. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

ABOUT THE TEAM

The Voyager team in Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.

ABOUT THE ROLE

We are seeking a Software Engineer to join our Software team in Dublin. This role will involve working on a range of projects including low-power compute modules, Baseboard Management Controllers (BMC), and IP routers. Candidate will be working on Linux-based embedded OSes, embedded applications and BSPs. An ability to learn new technologies quickly and a desire to work in challenging technical roles are key requirements. Anduril has a collaborative culture with plenty of opportunities for ownership. As a member of the team, your decisions today will have a large impact on the company now and into the future, as well as on our customers.

Key Responsibilities

• Develop high-quality software solutions based on technical requirements
• Collaborate with cross-functional teams to define, design, and ship new features
• Maintain existing codebase and troubleshoot issues as they arise
• Participate in code reviews to ensure best practices are being followed
• Collaborating with development and QA teams using SCRUM/Agile methodologies

Required Qualifications and experience

• Minimum 3 years relevant previous experience
• Bachelor's degree in Computer Science or related field
• Proficiency in multiple programming languages; Python, C/C++, Bash/Shell scripting
• Strong understanding of software development lifecycle
• Good Networking knowledge - IPv4/IPv6, NAT, VPN
• Experience working with virtualisation and container technologies e.g. KVM, Docker.
• Experience with underlying linux systems such as systemd, dbus, linux network stack.
• Experience with software development for linux
• Strong problem-solving skills
• Excellent communication skills
• Ability to document work clearly
• Ability to work independently with minimal supervision

Preferred Qualifications

• Experience with build tools like yocto or buildroot
• Experience with kernel debugging.
• GDB experience.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: 

Benefits

• Matched pension contributions up to 10%
• An annual contribution toward your private health insurance for you and your dependents. 
• Income Protection: Anduril covers life and disability insurance for all employees. 
• Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. 
• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. 
• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. 
• Professional Development: Annual reimbursement for professional development 
• Commuter Benefits: Company-funded commuter benefits based on your region. 
• Relocation Assistance: Available depending on role eligibility. 
• Free car parking

About The Team

The Voyager team at Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.

We are seeking a Supply Chain Analyst to join our Supply Chain team in Dublin. This role is heavily focussed on the materials management of the supply chain. There will be a requirement for someone who is extremely diligent with a high level of attention to detail and business acumen in inventory management.

Key Responsibilities

• Using SAP Business One for stock dispositions
• Monitors and analyzes information to ensure adequate inventory of components and
• initiate transfers or additional supply as needed
• Working with ERP system and Microsoft Excel to sanitize and build up BOM (Bill of Materials) including revision control
• Processes MRPs through to completion of Production Orders
• Assist with Master Scheduling
• Assist with the RMA process
• Utilize relevant IT systems such as SAP Business One, Salesforce, Slack, and emails for internal communication and record keeping regarding production activities and responding to queries
• Other tasks in support of the Production Team
• Working closely with contract manufacturers and aligning orders
• Reviewing and verifying manufacturers genealogy databases into Anduril finished goods

Key Skills

• Excellent Communication Skills
• Ability to create and present reports to all levels of management
• High level attention to detail and accuracy

Required Qualifications

• Relevant Qualification in Supply Chain
• Experienced working in multiple Supply Chain functions including at least 3 of the following areas stock management, production, MRP and purchasing
• Experienced SAP user using module functions above
• Strong competence in Microsoft Excel
• High level of accuracy
• Minimum 3 years relevant experience
• Ability to work on your own initiative with good organizational, planning and time management skills
• Previous experience of SAP Production Environment

What's the opportunity? 

We’re hiring an Editor/Videographer to help shape how the world sees Fin, Intercom’s AI Customer Agent. As video becomes central to Intercom’s Mindshare strategy, this role will play a key part in scaling the quality and velocity of the stories we publish across Advocacy, Product Marketing, Product, and Events.

You’ll bring Fin to life through modern product and customer marketing stories, demos, explainers, event coverage, social clips and demand gen content. You’ll collaborate with cross-functional partners to turn complex ideas into simple, human, visual stories that resonate with the audiences shaping the future of AI-powered customer experience.

This is an opportunity to join as the team grows and contribute meaningful craft to a content engine that shapes how the industry understands Fin, the next generation of AI Customer Agents, and the change they represent.

Intercom’s video team sits at the heart of our Mindshare efforts. We create clear, compelling stories that explain how Fin works and show the impact it delivers for customers. Our mission is to help people understand the value of AI Customer Agents through straightforward, relatable, high-quality content.

As an Editor/Videographer, you will work across edits, studio, and location shoots. You will collaborate closely with the rest of the Content team, Product, Product Marketing and Events teams to support product launches, customer storytelling, and major industry moments. You will join a high-velocity environment where clarity matters more than complexity and where experimentation with new formats is encouraged.

What will I be doing? 

• Capture, edit and creatively craft customer stories, demos, explainers, event footage, social clips and demand gen content, delivering clarity, quality, and strong narrative flow
• Set up multi-camera studio shoots including camera operation, teleprompter, lighting, and audio to capture clean, reliable footage
• Film interviews and capture B-roll on location in client offices and at events, adapting quickly to different environments and setups
• Deliver polished edits in multiple aspect ratios (16:9, 1:1, 9:16), optimised for each platform’s requirements
• Repurpose longer video and non-video content into engaging video assets, using strong editorial judgment to identify the most compelling moments
• Ensure edits reflect Intercom’s visual style and brand standards, utilising and adhering to a visual system created by our Intercom Creative Studio team
• Apply platform-native and audience informed storytelling principles (hooks, pacing, structure, early clarity)
• Experiment with new formats and AI-assisted workflows to help evolve our storytelling and contribute to a culture of continuous creative improvement

What skills do I need? 

• Excellent editing skills with a strong sense of pacing, structure, narrative clarity, and social-first storytelling
• Proficiency in Adobe Premiere Pro, with openness to leveraging new editing tools such as Descript where they add value
• Confident camera operation using mirrorless or DSLR cameras in both studio and on-location environments
• A refined creative sensibility with strong visual taste and an instinct for what makes a moment engaging
• Strong sense of rhythm and musicality, able to select music that enhances tone, emotion, and narrative flow
• Solid audio recording ability including mic setup and monitoring
• Ability to perform audio post-production work in Adobe Audition or similar
• Basic After Effects skills for updating templates and incorporating motion into edits
• Highly organised with strong file-management discipline including clean project structures, version control, and reliable backups
• Proficient using Frame.io for video review and feedback
• Able to self-manage day-to-day work while collaborating closely with the wider video team
• Confident collaborating with cross-functional partners across Advocacy, Product Marketing, Product, and Events
• An avid curiosity for new technologies, particularly judicious use of AI in the creative process

Bonus skills & attributes 

• Experience running live-stream productions using an ATEM switcher workflow or similar
• Basic colour grading in Premiere or DaVinci Resolve
• Working knowledge of Riverside or similar for remote and async recordings

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

As a Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.

What will I be doing? 

• Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.  
• Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
• Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
• Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.
• Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.
• Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.
• Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.

What skills do I need? 

• Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.
• Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
• Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation
• Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
• Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
• Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. 
• Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement 

Bonus skills & attributes:

• Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
• Familiarity selling AI-enabled products or automation tools
• Additional European languages are an advantage.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing AI business 
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

#LI-RH1

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

SEAR at Toast focuses on two things: actionable intelligence collection, analysis, and delivery to engineers, and hunting the adversaries who would damage and defraud Toast, its customers, and its partners. We bake security into every layer of our products, from the first sprinkle of an idea to the final serving of a fully-baked solution. Our team is tasked with searching out and degrading the operations of persistent, motivated attackers.

Like master chefs, we blend cutting-edge technology with strategic thinking, implementing bespoke and industry-standard solutions for intelligence processing at scale. By joining SEAR, you'll be part of the kitchen crew that keeps our customers' trust from going stale. You'll tackle complex challenges that have real-world impact, helping to serve up a safer, more secure digital experience for businesses that count on Toast every day. It's not just about pattern-matching  – it's about crafting a recipe for digital trust that keeps our customers coming back for more.

A day in the life (Responsibilities)Select, implement, design, and build services and tools to manage and deliver security intelligence across Toast platforms.

• Identify, triage, and provide remediation guidance for application vulnerabilities, with a specific focus on anti-abuse activities.
• Improve developer tooling and adoption to build a more robust SSDLC which integrates security and anti-abuse features.
• Practice a #OneTeam attitude to help other Toast teams make informed, security-conscious decisions when building new public-facing software.
• Assist incident response teams with application security expertise and tools, especially related to abuse and fraud.
• Build threat models on Toast applications and use cases.
• Guide in the design and maintenance of robust and resilient network and application architecture.
• Collaborate to improve information gathering and sharing across all Toast products.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 5+ years experience working in software development
• Minimum 5+ years of experience in application security and security engineering.
• Experience building and maintaining scaled Java web services in production.
• Experience developing script applications in Python for scheduling and backend data handling.
• Experience leveraging LLM AI features for software development and/or security operations.
• Strong understanding of cloud application architecture.
• Successful history of being a subject matter expert to guide colleagues toward better security outcomes, especially related to abuse, fraud and legal concerns.
• Previous security experience working with fintech applications and associated requirements.
• Strong understanding of privacy, security, and cryptography patterns and when to apply them, especially when handling customer information (such as PKIs, access management, data tokenization, and anonymization).

**This role requires two days per week in our Dublin office**

Nonessential Skills/Nice to Haves

• Offensive security training and certifications (e.g. OSCP, OSWE, OSEP)
• Edge Security solution like WAF, API Security
• Adversary Emulation proficiency (red/purple teaming)
• Cloud and container security technologies
• SSDLC tooling (e.g., SAST/DAST/SCA)
• Scaled data handling in RDBMS, streaming, and columnar stores
• Metrics and charting software proficiency
• Mobile apps/threats (iOS, Android), and their particular abuse vectors
• Knowledge in security of operating systems, networking and protocols
• Securing financial technologies and associated requirements

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.