Vectra
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Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra Platform captures packets and logs across network, public cloud, SaaS, and identity by applying patented security-led AI to surface and prioritize threats for rapid threat response. Vectra's threat detections are powered by a deep understanding of attacker methods and problem-optimized AI algorithms. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks. Organizations around the world rely on Vectra to see and stop threats before a breach occurs. For more information, visit www.vectra.ai.
Why Vectra AI?
Vectra AI is the leading innovator in real-time detection of in-progress cyber-attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber-attack. Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.
Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.
You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.
If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.
Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast-moving environment.
Position Overview
For this role you should be a leading Technical Support Senior Manager or above, experienced in the leadership of technical support teams.
You are likely to already be an expert in your field, with a successful track record of leadership in global vendor-support environments. You also are well versed in being able and comfortable to be an hands manager and equally able to lead and defined strategic initiatives.
Successful applicants should expect to enjoy their new position at their local Vectra office, with flexibility to work from home when mutually agreed with your manager.
Your experience
- 10+ years of Global Support Senior Management experience, preferably in a software or technology B2B company
- Passionate about customer experience and customer satisfaction
- Experience developing, implementing and enforcing Standard Operating Procedures for standard and premium support programs
- Experience establishing and driving high standards for Service Level attainment in Support Operations
- Experience building, mentoring and developing Support teams
- Extensive customer support background in a global vendor servicing international customers
- Strong Technical Support background, especially in Linux, Networking, Security, Cloud or related fields
- Saleforce.com Service Cloud experience for case management, analytics and reporting
Specific responsibilities will include
- Promote a customer-first support culture that goes above and beyond what the customer expects, and ensure that every customer’s engagement is exceptional
- Oversee a team of Support Engineers and closely work with counterparts in various departments including but not limited to Engineering, Customer Success, Sales, executive level business partners, and cross-organizational teams
- Help scale and optimize the EMEA Support team for growth, identifying and promoting opportunities to maximize customer satisfaction through product improvements, training, tooling, online support, and self-service
- Provide individual and team leadership by establishing clear expectations and coaching employees to achieve the Support department’s mission
- Work closely with senior leadership and the support team to define and execute support strategies towards improving CSAT, productivity, and customer retention
- Manage a team of Support Engineers and day-to-day support delivery
- Monitor team performance, including customer satisfaction, ticket resolution and ticket trends
- Manage support coverage and team capacity
- Define processes, systems, and tools that continuously drive scale and improve performance
- Report key metrics to senior management, assess metrics and take appropriate actions to continue to enhance Customer Support deliverables
- Manage goals, processes, and business KPIs to align performance of the Support team to business outcomes
- Collaborate with leaders across Customer Success, Security Engineering, Professional Services, Engineering, and Product Management to deliver Customer Support insights, and identify and action areas of operational improvement
- Manage end to end Customer critical escalations and resolution
- Provide regular coaching and mentoring of direct and indirect reports to help achieve career development aspirations
- Establish a quality review process to measure and ensure adherence and compliance in quality of service and contractual obligations
- Be a customer advocate within the company at all levels
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ready to apply?
Apply to Vectra
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About the Role
The Account Development Representative supports our EMEA sales motion. For this specific role the ADR works in a hybrid set up from our office in Dublin and work from home. Your tasks will include but are not limited to:
- Support your Regional Sales Manager (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by completing both inbound and outbound strategies and campaigns
- Engage with existing and old opportunities to assist your RSM in progressing them faster and more efficiently down the sales funnel
- Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes
- Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives
What Will Impress Us
- Excellent communication and interpersonal skills.
- Verbal and written business fluent proficiency in English and Dutch or Swedish
- You enjoy a lively and exciting role, where you can take ownership of your success while contributing to the success of your team
- Committed to learning and development
- Ability to be adaptable in a fast paced and changing environment
- 1-2 years in a prospecting or ADR equivalent role
- Comfortable and confident in contacting prospects and customers in a professional and courteous manner
- Knowledge of the IT /Cyber security industry is a plus!
Sounds like this could be a match? We are looking forward to receiving your application!
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ready to apply?
Apply to Vectra
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Position Overview
DevOps Engineers are critical when it comes to keeping both our customers and engineering team running. As part of the DevOps group you will work on products critical to our operations and software that proactively detects issues with systems in the data center, in the cloud, or at customer sites.
Responsibilities
DevOps Engineers will have a variety of responsibilities which may include things like:
- Design and implement pipelines and tools to ensure continuous integration, delivery, and deployment for our products
- Define and implement tools that enable other teams to follow DevOps best practices
- Own and deliver a suite of platform services consumed by internal stakeholders across teams and functions
- Work on cloud environments ensuring reliability and availability
- Ensure production deployments are fast, reliable, and safe
- Work with geo-distributed development teams to improve quality and time-to deploy
- Automate, Automate, Automate
Qualifications
- Required
- Relevant Bachelor's degree (Computer Science, Engineering, etc.)
- 1-2 years hands-on DevOps/SRE experience
- Belief in DevOps and Agile principles
- Zealous about automation
- Comfort in dealing with Cloud deployments, networking, and security best practices
- CI/CD pipeline experience (GitHub Actions, Jenkins, etc.)
- Hands on experience on Amazon Web Services (AWS)
- Hands on experience with Kubernetes
- Linux system proficiency
- Preferred
- Strong container/serverless experience
- Proficient knowledge of Python language
- Experience on Hashicorp ecosystem - Terraform, Packer, Consul, Vault
- Experience with telemetry tools/pipelines (metrics, logs, and traces)
- Experience with RDS databases
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ready to apply?
Apply to Vectra
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About the Role
The Account Development Representative supports our EMEA sales motion. For this specific role the ADR works in a hybrid set up from our office in Dublin and work from home. There is also the opportunity to collaborate onsite with the team in Germany from time to time. Your tasks will include but are not limited to:
- Support your Regional Sales Manager (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by completing both inbound and outbound strategies and campaigns
- Engage with existing and old opportunities to assist your RSM in progressing them faster and more efficiently down the sales funnel
- Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes
- Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives
What Will Impress Us
- Excellent communication and interpersonal skills.
- Verbal and written business fluent proficiency in English and German.
- You enjoy a lively and exciting role, where you can take ownership of your success while contributing to the success of your team
- Committed to learning and development
- Ability to be adaptable in a fast paced and changing environment
- 1-2 years in a prospecting or ADR equivalent role
- Comfortable and confident in contacting prospects and customers in a professional and courteous manner
- Knowledge of the IT /Cyber security industry is a plus!
Sounds like this could be a match? We are looking forward to receiving your application!
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ready to apply?
Apply to Vectra