Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Who We Are

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast Now is the app that puts the power of the entire Toast platform into the pockets of restaurant managers and operators everywhere. Using their own phones, managers can track the performance of their restaurant in real-time during service and fine-tune restaurant operations from the floor of their restaurant. This app also helps staff rapidly diagnose and fix unexpected issues with the help of Toast Customer Care. By leveraging native mobile apps, we provide a rich UX that makes it easier than ever to run a thriving restaurant with great service for guests and a strong bottom line. 

Our team is agile and customer-obsessed. We have high standards for customer satisfaction, and we strive to deliver high quality features in rapid iterative cycles.

About this roll* (Responsibilities) 

As an SE3, you aren't just a contributor; you’re a key ingredient in our technical leadership. You will:

• Drive the end-to-end delivery of complex features, from initial technical design and "proof of concept" to global rollout.
• Champion best practices for Android development, ensuring our CI/CD pipelines and testing cultures are top-tier.
• Partner closely with UX and PM to slice through ambiguity and find the most efficient ways to deliver user value.
• Act as a technical leader for more junior engineers, conducting thoughtful code reviews and fostering a culture of continuous learning.

Do you have the right ingredients?* (Requirements)

• Typically 5+ years of professional software development experience, with a proven track record of shipping high-impact native Android apps.
• Deep knowledge of the Android SDK, Kotlin, and modern architectural patterns (MVVM, MVI).
• Experience working with backend technologies like GraphQL and Kotlin microservices (expect 70/30 between Android and backend).
• Experience with automated testing (Unit, Integration, and Espresso)  in an agile environment.
• Excellent cross-team communication skills on complex technical topics.
• Passionate about technology and learning new things.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Manager for Support Center & Communications (SCC) and Pricing Experience, you will lead the strategy and execution behind Toast’s self-service support ecosystem and account management experiences, shaping how customers understand, manage, and resolve issues across their relationship with Toast. You will guide the evolution of our Support Center, communications platform, and billing and pricing experiences while partnering closely with product, design, engineering, support, and finance teams to deliver seamless, scalable solutions.

Working across the customer lifecycle—from awareness and understanding to action and resolution—you will empower customers to self-serve with confidence while using AI and automation to better understand customer context and surface relevant insights across support, billing, and account experiences. You will ensure clarity, consistency, and trust in how Toast communicates and charges for its products. Your leadership will drive improvements in customer experience, operational efficiency, and revenue integrity across some of Toast’s most critical customer-facing systems.

A day in the life (Responsibilities)

• Lead the technical vision and execution for Toast’s Support Center, communications platform, and pricing and billing experiences, driving measurable improvements in customer self-service and operational efficiency.
• Create leverage across product, support, and business teams by building scalable systems for self-service support, proactive communications, and account management.
• Apply AI and automation to support and account experiences, enabling better understanding of customer context (e.g., support history, knowledge, billing, and subscriptions) and surfacing relevant insights, actions, and guidance.
• Break down complex, cross-functional initiatives into clear, incremental milestones that deliver meaningful customer and business outcomes.
• Establish and uphold technical standards, architecture patterns, and best practices across the organization.
• Coach and mentor engineers and managers, helping them grow technically and as leaders.
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

What you'll need to thrive (Requirements)

• 5+ years of experience leading high-performing product, platform, or customer experience teams in complex, cross-functional environments.
• Strong background in full-stack systems, with experience building customer-facing applications that integrate with a wide range of backend services, platforms, and data systems.
• Proven experience owning and scaling customer-facing platforms or systems that span multiple teams and touchpoints.
• Ability to translate broad, ambiguous strategic goals into clear roadmaps and execution plans.
• Demonstrated success partnering with product stakeholders to drive measurable outcomes
• Strong communication and leadership skills with experience influencing senior technical and product leaders and aligning teams around shared goals
• Track record of building inclusive, high-ownership teams and developing talent.

Bonus Ingredients (Nice to Haves)*

• Experience leading teams that sit at the intersection of customer-facing platforms and internal systems such as support, communications, or billing.
• Background in experimentation driven product development or optimizing customer journeys through data-driven experimentation.

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a fullstack Senior Software Engineer to join the Toast IQ team to transform how Toast helps its customers run their restaurants.

Toast IQ has landed with our users with much excitement and an appetite for us to deliver more capabilities across the entire Toast ecosystem.  We believe that if we do our job right, restaurants using Toast IQ will spend less hours on operations, make better margins, generate more revenue, and have a better guest and employee experience, compared to other restaurants outside and within the Toast ecosystem.

This role includes responsibility for the experience delivered to our end users, the services backing that experience, and the integrations to other Toast products. 

A day in the life (Responsibilities)

• Join a collaborative team of Design, Product, QA, and other engineering members in developing robust and scalable full-stack software applications.
• Lead complex projects that improve functionality and reliability for our customers
• Provide design feedback and participate in code reviews to ensure implementation meet requirements
• Drive architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for you, your team, and the company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements):

• 4+ years of backend experience in Java, Kotlin, or other object-oriented languages
• 1+ year of building agentic experiences
• Proficient with modern API and service design technologies (e.g. GraphQL, TF)
• Experience shipping both feature- and platform-enabling functionality
• Excellent cross-team communication skills on complex technical topics
• An appetite to work across the stack is a plus
• Passionate about technology and learning new things

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

#LI-REMOTE

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change? (Team Info)

The Support AI team is building voice and chat systems that handle customer support at scale—helping restaurants resolve issues quickly, often before they ever reach a human.

This is high-impact, real-world AI. When these systems work well, customers get unblocked instantly. When they don’t, it directly affects a restaurant’s ability to operate. Accuracy, speed, and reliability aren’t nice-to-haves—they’re critical.

We’re early in building these capabilities. Voice AI is launching, chat AI is improving, and we’re learning what actually drives better outcomes as we go. Many of the right answers haven’t been figured out yet.

You’ll work in an environment where shipping fast, learning from real interactions, and building systems that scale all have to happen at once. You’ll put things into production to see what works, measure real customer outcomes, and iterate quickly—making pragmatic calls about when to move fast and when to invest for the long term.

As a Senior Software Engineer on Support AI, you’ll drive projects end-to-end: building and evolving voice and chat systems, improving integrations based on production data, and scaling platforms that handle millions of customer interactions. You’ll work closely with product, support operations, and AI engineering teams to turn ambiguous problems into systems that actually help customers. You’ll navigate integration constraints, messy data, and competing priorities while the platform—and the problem space—continue to evolve.

If you’re motivated by building AI systems that work in the real world and want to see your work directly improve how restaurants get help when they need it most, this is a role where you can have immediate, visible impact.

About this roll* (Responsibilities) 

• Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on real customer and operational outcomes.
• Build and evolve integrations with third-party AI platforms and internal Toast systems, making pragmatic decisions that balance speed, reliability, and long-term scalability.
• Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer outcomes.
• Make technical decisions grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that scale.
• Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable impact.
• Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards.
• Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

Do you have the right ingredients*?

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
• Proven ability to own complex features or projects end-to-end, from design through production and iteration.
• Experience building integrations with third-party APIs or platforms, especially in domains where reliability, latency, and vendor constraints matter.
• Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale
• Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business outcomes.
• Proficient with AI tooling such as Cursor, Claude, and MCP servers
• Self-starter who takes ownership of problems, unblocks themselves, and drives work forward without waiting for perfect conditions.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

GTM Experiences defines how Toast engages with, supports, and grows customers across their entire lifecycle. This organization brings together Onboarding, Support, and Product-Led Growth (PLG) into a unified group responsible for designing and delivering a cohesive, end-to-end customer experience powered by intelligent systems and agents.

This team builds the platforms and experiences that shape how customers discover value, get started, receive help, and expand their use of Toast. We operate at the intersection of customer experience, agent experience, and product experience, developing systems that enable seamless transitions across lifecycle stages and channels.

GTM Experiences owns a broad ecosystem that includes customer onboarding journeys and activation systems, product-led growth surfaces and in-product engagement, customer support experiences and agent tooling, communications and engagement infrastructure, and AI-powered and agent-assisted lifecycle capabilities.

As Toast continues to grow, we are reimagining the customer lifecycle as a connected, intelligent platform rather than a set of siloed experiences. GTM Experiences plays a critical role in defining how these systems come together to deliver consistent, scalable, and high-quality experiences from first touch through long-term success.

About This Role

We are building the Customer Experience Platform that will define how Toast engages, supports, and grows customers at scale.

As a Senior Principal Engineer for GTM Experiences, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers experiences across onboarding, support, and product-led growth. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution to create a seamless customer journey.

This role extends beyond ownership of individual systems or services. You will help define how lifecycle stages connect into a unified experience and drive platform level decisions that unlock business outcomes. You will help define how core components of the support ecosystem — including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences — work together as a unified platform. You will partner closely with engineering, product, design, Care, Onboarding, and Growth leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform scales with increasing complexity while improving customer outcomes.

Success in this role requires strong systems thinking, platform design expertise, and the ability to operate across organizational boundaries. You will bring clarity to a complex ecosystem, drive alignment across teams, and ensure our investments translate into measurable improvements in customer activation, retention, and support quality.

A day in the life (Responsibilities)

• Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
• Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences
• Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
• Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
• Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
• Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
• Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
• Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
• Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
• Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
• Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
• Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
• Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
• A track record of mentoring senior engineers and raising the engineering bar within an organization.
• Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a fullstack Staff Software Engineer to join the Toast IQ team to transform how Toast helps its customers run their restaurants.

Toast IQ has landed with our users with much excitement and an appetite for us to deliver more capabilities across the entire Toast ecosystem.  We believe that if we do our job right, restaurants using Toast IQ will spend less hours on operations, make better margins, generate more revenue, and have a better guest and employee experience, compared to other restaurants outside and within the Toast ecosystem.

This role includes responsibility for the experience delivered to our end users, the services backing that experience, and the integrations to other Toast products.

A day in the life (Responsibilities)

• Join a collaborative team of Design, Product, QA, and other engineering members in developing robust and scalable full-stack software applications.
• Lead complex projects that improve functionality and reliability for our customers
• Provide design feedback and participate in code reviews to ensure implementation meet requirements
• Drive architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for you, your team, and the company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 8+ years of full-stack experience in Java, Kotlin, or other object-oriented languages, and modern web frameworks such as React.
• Proficient with modern web standards and technologies (e.g. REST, GraphQL)
• Proficient with non-relational data stores (e.g. DynamoDB)
• Experience with applied machine learning or large language models. 
• Experience with distributed systems, enterprise messaging systems, and/or microservices
• Experience delivering high-quality, reliable services to production
• Excellent cross-team communication skills on complex technical topics
• Passionate about technology and learning new things

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

#LI-REMOTE

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Engineering Manager for Toast Web Platform (PLEX) and Product Led Growth (PLG), you will lead the strategy and execution behind Toast’s core web platform and growth surfaces, shaping how teams build, ship, and scale high quality web experiences across the company. You will guide the evolution of our component library, tooling, build systems, and micro frontend architecture while partnering closely with product, design, and engineering leaders to unlock faster experimentation and measurable customer impact. Working across discovery, activation, conversion, and re engagement, you will empower teams to move quickly without sacrificing reliability or performance. Your leadership will elevate the frontend development experience at Toast while driving growth outcomes that directly influence adoption, retention, and long term value across our web ecosystem.

A day in the life (Responsibilities)

• Lead the technical vision and execution for Toast’s web platform and growth surfaces, driving business impact across the customer lifecycle.
• Create leverage for dozens of product teams by improving developer experience, performance, and reliability across hundreds of SPAs.
• Break down large platform and growth initiatives into clear, incremental milestones that deliver measurable outcomes.
• Establish and uphold frontend standards, architecture patterns, and best practices across the organization.
• Coach and mentor engineers and managers, helping them grow technically and as leaders.
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

What you'll need to thrive (Requirements)

• 5+ years of experience leading high performing frontend or platform engineering teams in production environments.
• Strong background in modern web architecture, including component libraries, build systems, CI CD, and microfrontend patterns.
• Experience owning or contributing to internal developer platforms that support multiple product teams.
• Demonstrated success partnering with product stakeholders to drive measurable growth outcomes such as activation or conversion improvements.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.
• Strong communication and leadership skills with experience influencing senior technical and product leaders.
• Track record of mentoring engineers and building inclusive, high ownership teams.

Nice to Haves:

• Experience leading teams that sit at the intersection of platform enablement and customer facing product surfaces.
• Background in experimentation driven product development or product led growth environments.

*** This is a hybrid role requiring in-office presence two days per week ***

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.