Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory. 

This is a LOCALLY BASED field sales opportunity in Crawfordsville, IN. Candidates MUST LIVE LOCAL to/in territory or be willing to relocate. 

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Payroll team is part of Toast Team Suite — our all-in-one, AI-powered platform for managing restaurant teams. Our mission is to make paying and managing employees effortless, accurate, and reliable.We operate in a tight Product–Design–Engineering triad with a high bar for ownership, pace, and outcomes. We value learning velocity, strong product craft, and measurable impact.

At Toast, the first 90 days determine everything: whether a customer successfully runs payroll, how much they rely on support, and ultimately whether they stay and grow with us. When onboarding works, customers gain confidence fast. When it doesn’t, issues compound — errors, care tickets, and churn.

This role owns that outcome.

A day in the life (Responsibilities)

As the Product Manager leading Payroll Onboarding, you’ll define and deliver the experience that gets every customer from contract signature to first successful payroll — quickly, accurately, and with confidence. This is one of the highest-leverage surfaces in the business, with direct impact on activation, pNPS, support costs, and retention. The problem space is well understood and already in motion. The opportunity now is to translate that clarity into measurable results — and to reimagine onboarding as an intelligent, system-driven experience powered by AI. More broadly, this role sits at the center of a critical company challenge: orchestrating accurate, low-friction onboarding across a multi-product ecosystem. Getting this right is foundational to customer trust and a key driver of Toast’s long-term growth.

We’re looking for a Senior Product Manager to lead the next evolution of Payroll onboarding — making it faster, more intelligent, and fundamentally more reliable. You’ll own the onboarding system end-to-end: the customer-facing experience, the internal tools that power implementation, and the workflows that connect product, services, and operations.

What you’ll own:

• • Set the onboarding strategy and roadmap. Define a clear, outcome-driven vision that improves activation, reduces friction, and builds lasting customer trust
  • Own and drive core business metrics.
    • Instrument, monitor, and improve key metrics including pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention.
    • Represent performance in leadership forums — diagnosing gaps, driving accountability, and aligning teams on action
  • Reimagine onboarding through an AI-first lens.
    • Deliver intelligent automation, guided configuration, and proactive error prevention.
    • Use AI not just in the product, but in how you prototype, validate, and accelerate development
  • Evolve onboarding into an AI-augmented system. Partner with services teams to redesign workflows using AI-assisted tools and emerging agentic patterns to improve speed, accuracy, and scalability
  • Drive a cohesive, end-to-end onboarding experience (CX). Ensure alignment across product UX, human-assisted onboarding, and cross-product configuration — creating a seamless path to first value
  • Develop deep customer and operational insight. Leverage interviews, onboarding sessions, care data, and behavioral analytics to identify root causes and prioritize effectively
  • Lead execution with clarity and quality. Partner closely with Design and Engineering to deliver high-quality, high-impact product experiences
  • Contribute to a high-performance team. Build strong cross-functional relationships and raise the bar on ownership, collaboration, and outcomes

What you'll need to thrive (Requirements)

• 6–8+ years of product management experience, with a demonstrated track record of owning and driving meaningful business outcomes in complex, high-impact product areas
• Strong ownership of metrics and business outcomes. Experience defining, instrumenting, and improving key metrics — and communicating progress and tradeoffs to senior stakeholders
• Experience with onboarding or activation-heavy products. Deep understanding of how customers reach first value — and how onboarding impacts retention and support
• CX mindset (bonus, not required). Experience shaping end-to-end onboarding journeys across product and human-assisted touchpoints
• AI fluency. Comfortable using AI in day-to-day product work (prototyping, analysis, iteration), with a point of view on how AI and agentic systems can reshape product and operations
• Strong product and data judgment. Ability to synthesize qualitative and quantitative inputs into clear decisions and priorities
• Clear, effective communicator. Able to distill complexity into crisp narratives and influence cross-functional and executive audiences
• High ownership and comfort with ambiguity. You create clarity, drive progress, and take responsibility for outcomes in complex, evolving spaces
• Strong cross-functional leadership. Proven ability to align Engineering, Design, Services, and GTM partners around shared goals

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At the center of this vision is Toast IQ: a single, unified assistant that orchestrates specialized agents across the Toast ecosystem. The Agent Platform makes this possible.

About the Role
As Principal Product Manager, Agent Platform you will define and scale the foundational platform that powers AI agents across Toast. This includes orchestration, tool integration, governance, evaluation, and observability. Your mission will be to make it easy for every product team at Toast to build, launch, and monitor high-quality AI agents  while ensuring Toast IQ delivers a seamless, consistent, and trustworthy experience. This is a deeply technical, high-leverage platform role with impact across all of Toast’s products. 

A day in the life (Responsibilities) 

• Define the long-term vision and roadmap for the Agent Platform, the shared orchestration and tooling layer for all Toast agents
• Build the platform capabilities that enable agent-to-agent collaboration, subagent routing (A2A), shared memory, and unified voice/tone
• Establish standards and systems for MCP tool development, entitlement controls, and tool orchestration
• Own evaluation, observability, and monitoring frameworks,  including instrumentation, tracing, eval pipelines, and production quality standards
• Enable teams across Toast to easily build and integrate agents
• Work with customers to understand AI quality
• Partner deeply with Engineering, AI/ML, design, and domain product teams to evolve platform capabilities as AI use cases expand

What you'll need to thrive (Requirements)

• 8+ years of product management experience, including significant ownership of technical platform or infrastructure products
• Deep familiarity with LLM systems, agent architectures, tool calling patterns, or AI evaluation frameworks
• Strong technical fluency: comfortable discussing APIs, orchestration layers, memory systems, protocols (e.g., A2A/MCP), and observability tooling
• Experience building developer-facing platforms or enablement systems used by multiple teams
• Proven ability to define, and own, quality standards and operationalize monitoring for complex systems in production
• Strong systems thinking and ability to balance short-term enablement with long-term architectural integrity
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization.  This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.

A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and  AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)


What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization.  This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.

A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and  AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)


What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

Are you bready* for a change?

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Every day, many thousands of servers, hosts, and chefs use Toast POS (Point of Sale) to serve millions of guests in their restaurants. To make our restaurants successful, we need to develop products that install painlessly, work together seamlessly, and quickly guide restaurant staff and Toast team members to resolve any problems that occur.

Who We Are

Financial Management is a growing team within Toast focused on solving one of the biggest challenges in the restaurant industry: managing cash flow. Restaurants operate on narrow margins with high turnover, making financial stability critical. By building integrated tools like Cash Flow Insights, Bill Pay, and the upcoming Books product, we empower operators to streamline payments, gain real-time visibility into their finances, and maintain accurate records, all seamlessly within the Toast platform. Together, these tools form a unified financial suite that simplifies operations, improves accuracy, and gives restaurants the confidence to focus on what they do best: hospitality.

We are looking for a Senior Software Engineer to help build Toast Books and support the continued growth of Cash Flow Insights and Bill Pay. Toast already powers over 100,000 restaurants as the leading restaurant platform, which uniquely positions us to provide tailored financial services like lending, equipment financing, and banking products designed specifically for restaurants. As part of our team, you’ll play a critical role in expanding Toast’s financial ecosystem and shaping the next generation of products that help restaurants thrive.

About this roll* (Responsibilities)

• Shape the technical strategy and architecture for Financial Management while staying closely connected to customer problems, product outcomes, and business impact.
• Identify and prioritize high-impact customer, business, and technical problems; balance hands-on execution with influence across teams and functions.
• Partner deeply with Product, Design, Compliance, Finance, Support, Data, and external vendors to deliver resilient, scalable, and customer-centered financial products.
• Lead architectural discussions, make pragmatic tradeoffs, and help sequence the roadmap so teams can ship value incrementally while improving long-term system health.
• Mentor engineers and model engineering excellence through high-quality design, code review, testing, observability, documentation, and inclusive technical leadership.
• Act as a multiplier by identifying systemic technical, operational, and organizational challenges, then driving improvements that increase developer productivity, reliability, customer impact, and team effectiveness.

Do you have the right ingredients*? (Requirements)

• 5+ years of backend engineering experience, with strong fundamentals in building, operating, and evolving production systems in a Java / Kotlin environment
• Leverages and explores AI tools as a core part of your workflow to improve speed, quality, learning, and team operations.
• Demonstrated success independently owning complex technical initiatives
• Strong judgment designing and operating distributed systems, service-oriented architectures, messaging patterns, and / or microservices in production environments.
• Proven ability to balance hands-on execution, pragmatic delivery, and longer-term technical direction.
• Skilled at aligning engineering, product, design, and leadership stakeholders around clear tradeoffs and executable plans.
• Strong customer orientation: you care about understanding real user workflows, shipping useful product increments, learning from adoption and feedback, and improving the customer experience over time.

Bonus ingredients* (preferred skills)

• Experience building financial systems such as payments, reconciliation, billing, accounting, bookkeeping, or financial reporting platforms.
• Familiarity with regulatory, compliance, audit, privacy, or security requirements for financial products, such as PCI, SOX, KYC, or related controls..
• Background in data modeling, ledger-like systems, reconciliation, auditability, or financial reporting with high-volume transaction data.
• Knowledge of integration patterns with external financial institutions, banks, payment processors, accounting systems, or other third-party financial platforms.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory. 

This is a LOCALLY BASED field sales opportunity in Lafayette, IN. Candidates MUST LIVE LOCAL to/in territory or be willing to relocate. 

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change? (Team Info)

The Support AI team is building voice and chat systems that handle customer support at scale—helping restaurants resolve issues quickly, often before they ever reach a human.

This is high-impact, real-world AI. When these systems work well, customers get unblocked instantly. When they don’t, it directly affects a restaurant’s ability to operate. Accuracy, speed, and reliability aren’t nice-to-haves—they’re critical.

We’re early in building these capabilities. Voice AI is launching, chat AI is improving, and we’re learning what actually drives better outcomes as we go. Many of the right answers haven’t been figured out yet.

You’ll work in an environment where shipping fast, learning from real interactions, and building systems that scale all have to happen at once. You’ll put things into production to see what works, measure real customer outcomes, and iterate quickly—making pragmatic calls about when to move fast and when to invest for the long term.

As a Senior Software Engineer on Support AI, you’ll drive projects end-to-end: building and evolving voice and chat systems, improving integrations based on production data, and scaling platforms that handle millions of customer interactions. You’ll work closely with product, support operations, and AI engineering teams to turn ambiguous problems into systems that actually help customers. You’ll navigate integration constraints, messy data, and competing priorities while the platform—and the problem space—continue to evolve.

If you’re motivated by building AI systems that work in the real world and want to see your work directly improve how restaurants get help when they need it most, this is a role where you can have immediate, visible impact.

About this roll* (Responsibilities) 

• Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on real customer and operational outcomes.
• Build and evolve integrations with third-party AI platforms and internal Toast systems, making pragmatic decisions that balance speed, reliability, and long-term scalability.
• Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer outcomes.
• Make technical decisions grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that scale.
• Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable impact.
• Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards.
• Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

Do you have the right ingredients*?

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
• Proven ability to own complex features or projects end-to-end, from design through production and iteration.
• Experience building integrations with third-party APIs or platforms, especially in domains where reliability, latency, and vendor constraints matter.
• Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale
• Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business outcomes.
• Proficient with AI tooling such as Cursor, Claude, and MCP servers
• Self-starter who takes ownership of problems, unblocks themselves, and drives work forward without waiting for perfect conditions.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager I, Toast’s version of an “Account Manager”, you act as the primary point of contact and trusted advisor for your customers, driving strategic initiatives that strengthen adoption, satisfaction, and long-term retention. You excel at building strong relationships, understanding customer goals, and translating those into clear, actionable recommendations that deliver measurable value.

The SMB CSS team manages regionally assigned books of business consisting of our highest-revenue and most influential SMB customers. This role will support a diverse portfolio that includes a high volume of Spanish-cuisine restaurants and Spanish-speaking owners/operators. You will guide these customers through early adoption, navigate cultural and operational nuances, and ensure they receive a tailored and seamless Toast experience.

This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change.

What you'll do (Responsibilities)

• Manage a regionally based book of customers, many of whom operate Spanish-cuisine concepts and Spanish-speaking businesses, and deliver tailored guidance that aligns with their operational workflows and communication preferences.
• Partner closely with New Business Sales, Onboarding, and Growth Sales Leadership to coordinate revenue-driving opportunities aligned with each customer’s stage and goals.
• Collaborate cross-functionally with Product, BizOps, Care, Education, and Professional Services to ensure customers receive a unified and high-quality experience throughout the Toast journey.
• Build credibility and trust with customers through consistent communication, cultural awareness, tailored recommendations, and proactive advocacy.
• Retain and grow SaaS revenue through consultative engagements, strategic product recommendations, and clear value articulation.
• Drive activation and adoption across the full Toast product suite using internal tools to analyze usage trends, identify gaps, and lead training that reinforces value.
• Confidently navigate Toast POS modules and relevant partner integrations to support troubleshooting and help customers maximize product effectiveness.
• Conduct discovery to identify expansion opportunities, customer referrals, and multi-location growth.
• Contribute to scalable Customer Success workflows and partner with cross-functional teams to refine processes for the broader Emerging Market motion.
• Travel for onsite visits, including pre-go-live introductions, post-live technical reviews, and relationship-building sessions (based on customer concentration).

What you'll need to thrive (Requirements)

• Must be located within 25 miles of NYC
• Fluent/Bilingual in Spanish and English (written and verbal); able to support Spanish-speaking customers across business, operational, and technical conversations.
• 5+ years of Account Management, Customer Success, Sales, or comparable experience managing customer satisfaction and business operations.
• Demonstrated ability to operate independently, organize competing priorities, and execute effectively in fast-moving environments.
• Strong technical aptitude with the ability to quickly learn new tools, workflows, and product concepts.
• Proven track record of exceeding goals in growth, retention, and/or customer engagement metrics.
• Exceptional communication, relationship-building, and influencing abilities.
• Adaptable, flexible, and comfortable navigating change.
• Critical thinking and problem-solving mindset.

What will help you stand out (Non-essential Skills/Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Business Development Representative (BDR), you will be part of a founding team that is transforming the way Retailers operate. You will serve as the critical first step in our sales pipeline, responsible for building and qualifying the opportunities that drive our growth. 

A day in the life (Responsibilities) 

• Generate lists of prospective convenience stores, grocery stores, bottle shops, and other retailers to target. 
  Execute high-volume outreach to a mix of prospective businesses to determine mutual fit.
  Complete 80 activities daily (cold calls). 
• Conduct qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our Retail solution.
• Schedule meetings with qualified prospects for Account Executives, ensuring a seamless handoff and a smooth sales process. 
• Partner with Account Executives on strategy, talk tracks, and feedback. 
• Leverage Salesforce (our CRM) to manage all sales activities. 
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• Career Progression: Must be driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development.
• High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 80+ daily outreach activities.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a hands-on Principal Software Engineer to join the AI & Strategy Engineering team. In this role, you will be a primary builder of 0-to-1 tools designed to revolutionize how our sales teams operate. This isn't about maintaining legacy systems; it’s about writing the code and building the intelligence models that eliminate friction across the Go-To-Market stack.

Working under a Senior technical leader, you will be responsible for the "heavy lifting" of backend engineering and Machine Learning implementation. You will bridge our custom quoting software and Salesforce with intelligent, agentic workflows that allow sales users to make faster, data-backed decisions.

A day in the life (Responsibilities) 

• Hands-on Execution: Spend the majority of your time "hands-on-keyboard," architecting and coding high-performance backend services and ML pipelines.
• 0-to-1 Development: Build and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logic.
• Core Intelligence Models: Design and implement ML models that provide real-time recommendations to sales users, reducing manual entry and increasing deal velocity.
• Infrastructure Integration: Develop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experience.
• Technical Problem Solving: Act as a domain expert to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilient.
• Quality & Mentorship: Drive engineering excellence through rigorous code reviews, automated testing, and by modeling best practices for SE1-SE3 engineers on the team.
• Build Great Products: Deliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready code.
• Problem Solve: Anticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategy.
• Deliver Quality: Ensure the reliability of GTM tools by building deep observability into every service you ship.

What you'll need to thrive (Requirements)

• Deep Backend Expertise: Extensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systems.
• Applied AI/ML Skills: Practical, hands-on experience deploying Machine Learning models and building with LLMs (e.g., LangChain, RAG architectures, or Model Fine-tuning) in a production environment.
• Technical Complexity: Experience building or deeply integrating with complex enterprise software, specifically custom quoting engines or CRM internals (Salesforce Apex/LWC).
• Systems Architecture: Ability to design event-driven architectures and manage data flow across disparate systems with high integrity.
• Education: Bachelor’s or Master’s degree in Computer Science, or a related technical field.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience building internal "Sales Tech" or "Fintech" tools that directly impact revenue.
• Familiarity with AWS data services (SageMaker, Lambda, SQS).
• A passion for removing "human-in-the-loop" friction through intelligent automation.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth.  As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product. Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations. New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways. These exciting new opportunities will require Toast to bolster our product offerings.

Toast is looking for a Staff Software engineer to join our enterprise quick service restaurant team. You will get to work across the entire Toast platform, including our POS, backend, and front end systems. As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers.

A day in the life (Responsibilities) 

• Design, build, deploy, and maintain highly resilient and scalable features across Toast’s enterprise management products. Hands-on design and implementation experience in Java or Kotlin.
• Lead complex projects that improve functionality and reliability for our customers
• Partner with a wide array of teams across Toast
• Ensure quality by building automated testing for changes
• Roll* features out to customers, including monitoring for success
• Collaborate with UX and PM on the definition and design of features  
• Mentor and coach other engineers

What you'll need to thrive (Requirements)

• 8+ years experience building backend services and APIs
• Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices
• Experience shipping production services and balancing getting things done with platform stability and reliability
• Experience building backend services and APIs and scaling distributed systems
• Experience building android applications with kotlin is a plus
• Experience building front end applications is a plus
• Focused on delivering positive impact for Toast customers
• Enjoys working in a team environment with a shared code-base
• Excellent cross-team communication skills on complex technical topics 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

About Toast

Toast builds technology that helps food and beverage businesses run smoother, serve customers better, and grow with confidence. Our platform brings together the tools teams need to power daily operations—while turning complexity into clear, actionable insights. We’re purpose-built for the pace of hospitality, and we’re investing in new experiences that make great businesses easier to run at any scale.

About this role*

We’re looking for a startup-minded engineer to join our New Ventures team as one of its earliest members. You will be a core builder on a 0→1 venture that we are validating and building from the ground up.

As part of a small, focused engineering squad within this venture, you’ll help architect and build the experiences that will define this new business line. This role is intentionally open to a wide range of experience levels, although listed as Staff to start. We aren't looking for a specific number of years; we are looking for a scrappy, product-minded engineer who can use AI-assisted development to move at terminal velocity.

You’ll be joining a tight-knit team of product, design, and engineering peers to turn a fuzzy early concept into a functional, shippable MVP and beyond.

In this role, you will:

• Build from 0→1: Partner with a small team of engineers to architect and build the technical foundation for this new venture—writing the first lines of code and evolving them as we learn.
• Ship at Terminal Velocity: Use AI coding assistants, LLMs, and modern automation to 10x your output. You’ll focus on high-level logic and solving core user problems while leveraging tools to handle boilerplate and rapid iteration.
• Architect for Flexibility: Help design systems that are "just enough" to ship today but flexible enough to pivot tomorrow. You understand that in the early stages, the ability to change direction is a feature, not a bug.
• Create "Real" Experiences: Move beyond static mocks. You’ll build functional prototypes and clickable flows that feel like the final product, allowing the team to test hypotheses with real users immediately.
• Execute End-to-End: Operate as a true generalist. Whether it’s building out a new API, refining a UI interaction, or adjusting a database schema, you do whatever is necessary to keep momentum high.
• Make Smart Tradeoffs: Work with the team to decide when to "hack" a solution for a quick experiment and when to spend the extra time on a hardened foundation.
• Operate with Bias for Action: Run with a "ship-to-learn" mindset. You’ll validate assumptions via low-fi experiments, dogfooding, and rapid refinement rather than waiting for perfect specs.
• Collaborate across Disciplines: Partner closely with Design and Product to ensure technical feasibility is baked into the vision from the start, helping to shape the "what" and "why" through a technical lens.

Do you have the right ingredients*?

• 0→1 Mentality: High comfort working in high-ambiguity environments where learning is the primary output and "done" is an iteration, not a finish line.
• Generalist Depth: You’re a builder at heart, comfortable jumping into any part of the stack—frontend, backend, or infra—to get a feature live, and willing to take on occasional Android work when needed.
• AI-Native Workflow: You have a clear, proven pattern of using AI tools (Cursor, Copilot, LLM agents) to accelerate your coding, debugging, and synthesis. You can speak specifically to how these tools help you ship better work faster.
• Product Intuition: You don't just "build to spec." You understand user needs and can translate complex workflows into interfaces and systems that feel intuitive and calm.
• Technical Scrappiness: You have a "builder" mindset. You’ve likely built side projects, worked at an early-stage startup, or participated in rapid experimentation teams where resourcefulness was key.
• Team-First Attitude: You thrive in small, collaborative pods. You’re proactive about aligning with your fellow engineers and stakeholders to keep the project moving.

Special sauce*

• You’ve worked on early-stage products, internal incubations, or rapid experimentation teams.
• You have a history of building and shipping products quickly, evidenced by a portfolio of work, personal projects, or open-source contributions.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Sr. Web & eCommerce Strategist, Digital GTM is a high-energy, execution-focused role within Toast’s Digital GTM Web & eCommerce team. You will drive new business success metrics (MQL and eCommerce conversion rate optimization) across Toast’s website platforms. You will be working at the intersection of CMS-driven content/UI experiences and rigorous A/B testing to increase Toast visibility, inbound lead generation, and self-service purchase. This role partners closely with Growth Marketing, Design, Engineering, Product Marketing, Marketing Operations, and Analytics to ship experiments that move the needle on funnel performance.

A day in the life (Responsibilities): 

• Execute and optimize CRO on web funnels across US and INTL properties—from SEO & AEO discovery/visibility through inbound lead generation and self-service purchase completion.
• Build, launch, and analyze A/B text experiments that improve traffic, traffic-to-MQL, and purchase conversion rates.
• Partner with CMS (Contentful), UXD, and front-end engineering teams to create, iterate, and build high-performing and interactive experiences and workflows.
• Leverage product analytics tools (e.g., Heap, Sigma) to develop hypotheses, monitor funnel health, identify drop-off points, and translate data into clear experiment briefs.
• Write clear user stories, requirements, and test plans for Design and Engineering partners, translating growth strategy into actionable sprint-ready work.
• Support Web lead with maintaining the digital growth roadmap and communicating experiment results, funnel insights, and performance narratives.
• Collaborate cross-functionally with Product Managers, Designers, Engineers, Analytics, and Marketing to ensure seamless customer journeys across web flows.
• Stay current on CRO best practices, CMS capabilities, and experimentation frameworks, bringing fresh ideas and external benchmarks to the team.

What you'll need to thrive (Requirements):

• 5+ years of experience in digital marketing, conversion rate optimization, eCommerce, or digital product strategy.
• Innovator’s mindset: you have experience trying new AI technologies and tools to see if it assists in your workflow and/or deliverables to prospects.
• Hands-on experience managing content on CMS-enabled surfaces (e.g., Contentful, WordPress, or similar headless CMS platforms).
• Demonstrated experience designing, executing, and analyzing A/B tests or multivariate experiments with measurable business impact.
• Strong analytical skills with proficiency in product analytics tools (e.g., Amplitude, Hex, Google Analytics) and comfort building dashboards or reports to track funnel performance.
• Excellent communication skills- you can translate complex data into clear insights and write sharp briefs that Design and Engineering teams can act on.
• Growth ownership mindset: you identify opportunities, move fast, and execute end-to-end.

Nice to Haves:

• Experience working in a B2B or B2B2C SaaS environment, ideally within a multi-product portfolio company.
• Familiarity with experimentation platforms (e.g., Optimizely, LaunchDarkly, or similar feature flagging tools).
• Prior experience with headless CMS architectures and component-based content delivery.
• Exposure to freemium or free trial conversion models.
• Exposure to chatbot optimizations and flow buildouts.
• Proficiency with tools such as Figma, Jira, or Asana for cross-functional collaboration.
• Experience in the hospitality, restaurant, or vertical SaaS space.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Boston, MA Preferred, but open to remote

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is transforming how people experience dining—from the moment they walk in, to how they order, pay, and engage with hospitality brands. Our Commerce group sits at the center of this evolution, building technology that seamlessly connects service, payments, and operations to create entirely new ways for guests to dine and pay.

We’re looking for a Commercial Lead to help shape and bring to life the next generation of in-store payment and hospitality experiences. In this role, you’ll work directly with a range of innovative restaurant concepts, from immersive entertainment venues to emerging hospitality brands and established operators, to rethink how dining flows—from ordering to checkout and everything in between. You’ll play a key role in defining how technology can unlock faster, more intuitive, and more engaging guest experiences.

This is a highly hands-on, exploratory role where you’ll operate across the full customer journey—testing new ideas in real environments, partnering closely with operators, and helping translate those learnings into scalable solutions.

A day in the life (Responsibilities)

• Own the end-to-end experience with pilot customers—introducing new ways to order, pay, and interact in-venue, and ensuring successful rollout and adoption
• Partner with a diverse set of hospitality operators—including eatertainment venues and forward-thinking restaurant groups—to design and refine new service and payment flows
• Gather real-time insights from customers and guests, turning feedback into actionable recommendations that shape product direction and commercial strategy
• Collaborate cross-functionally with product, engineering, and go-to-market teams to bring new concepts to life and ensure they can scale effectively
• Build business cases and financial models to evaluate new opportunities, pricing approaches, and customer segments
• Help define repeatable playbooks that enable broader rollout of new in-store experiences across the Toast ecosystem

What you’ll need to thrive (Requirements)

• Experience in sales, customer success, onboarding, professional services, or growth—ideally in hospitality, payments, or SaaS
• A builder mindset with a strong bias for action; you’re comfortable navigating ambiguity and testing ideas in live environments
• Passion for reshaping in-person experiences, particularly how guests interact with restaurants and complete transactions
• Proven ability to work closely with product teams to iterate quickly and find product-market fit
• Deep curiosity about hospitality trends and emerging restaurant formats
• Strong operational instincts, with experience creating processes that can scale
• Excellent communication and stakeholder management skills, with the ability to build trust across internal teams and external partners
• Experience working with experiential dining, venue-based entertainment, or innovative restaurant concepts
• Familiarity with POS systems, payments technology, or hospitality operations
• Background in early-stage initiatives or building new programs from the ground up

In this role, you’ll help redefine what it feels like to dine out—creating seamless, engaging, and entirely new ways for guests to experience hospitality and complete their transactions.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Staff Salesforce DevOps Engineer is the technical leader for the release lifecycle, architecting a robust CI/CD framework for complex Salesforce deployments. This role drives advanced automation, self-service tooling, and integrates AI-driven development practices to ensure predictable, high-quality, and scalable releases. Crucially, this Staff Engineer will also leverage deep Salesforce development expertise to proactively diagnose and resolve complex technical issues impacting releases and production stability.

A day in the life (Responsibilities)

• Architect and evolve the global CI/CD framework for complex Salesforce deployments, driving advanced automation and self-service tooling for scale.
• Lead cross-application release management across Salesforce, NetSuite, AWS, and other Business Systems, ensuring high-velocity delivery in an enterprise ecosystem.
• Provide technical leadership in resolving systemic deployment challenges and architecting environment strategies including refreshes and data access governance.
• Act as a technical liaison for Business Systems, Engineering, and Operations, having an understanding of roadmaps and how their dependencies and schedules align
• Provide deep technical support for releases, incident response, and major system upgrades
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 8+ years of hands-on experience in Salesforce development, DevOps, or Systems Engineering.
• Deep expertise in Salesforce CI/CD architecture and enterprise-scale release management (e.g., Copado, GitHub Actions, Jenkins).
• Architectural ownership of complex automation tooling and integration strategies across a diverse tech stack (Salesforce, NetSuite, Workato, etc.).
• Experience with version control tools (GitHub preferred) and at least one development language (e.g., Python or Java).
• Proven experience utilizing Generative AI or Copilot-style tools (e.g., Claude, Cursor) for improving development, testing, or operations workflows.

Bonus ingredients:

• Experience with any of the following Enterprise Applications: Netsuite, Workato, RevPro.
• Direct experience leading high-risk migration projects, such as large-scale DocuSign/namespace changes.
• Experience with performance testing tools, logging and monitoring (Datadog/Splunk), and data masking.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Louisiana with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Marketing Operations team is looking for a GTM Engineer, AI Innovation to be embedded directly with marketing teams — building AI-powered agents, automations, and workflows that permanently transform how marketers execute. You'll build alongside the people you support, measuring success by workflows transformed and teams reaching self-sufficiency. This role is open to remote candidates.

A day in the life (Responsibilities)

• Identify high-leverage marketing workflows and build working solutions — agents, automations, and AI-powered tools — tailored to each team's processes.
• Design, build, and deploy custom AI agents and agentic workflows that integrate AI APIs, MCP servers, and automation platforms into our GTM motion.
• Build evaluation frameworks to measure agent quality, accuracy, and reliability — including prompt evals, agent benchmarking, and regression testing.
• Coach marketers through a progressive AI journey: from first win, to regular integration, to full workflow transformation, to self-sufficiency.
• Recognize patterns and scale what works — think in reusable systems, not one-off solutions.
• Own build-vs-buy decisions from business case through implementation.
• Prepare teams for an agentic future: designing, building, and overseeing multi-agent workflows.
• Create documentation, playbooks, and reusable templates that the entire team can leverage.

What you'll need to thrive (Requirements)

• 8+ years in growth marketing, product management, systems, or operations, including 2+ years in GTM Engineering, AI Engineering, or Solutions Engineering.
• Agent building: Demonstrated experience designing, building, and deploying AI agents and agentic workflows that transformed real work — not just using AI, but building with it.
• Evaluations: Experience building eval frameworks for AI systems — prompt evals, output quality scoring, agent benchmarking, and testing against ground truth or human baselines.
• Fine-tuning: Practical experience fine-tuning language models for production use cases.
• Builder mindset — you'd rather ship a working POC today than present a deck about what's possible next quarter.
• Strong communicator who can translate technical concepts for non-technical audiences and coach different learners.
• Track record of enabling others to permanently change how they work.
• Growth ownership mindset — executes end-to-end without constant guidance.
• Hands-on with AI APIs and agent frameworks (e.g., OpenAI, Anthropic/Claude, Gemini, LangChain, CrewAI, RAG, MCP).
• Demonstrated Clay experience
• Familiar with martech stacks (automation tools, CDPs, CRMs, data warehouses)..

Special Sauce* (Nice to Haves)

• Working knowledge of web services APIs and cloud services (AWS, GCP or Azure).
• Experience with scripting languages such as Python and JavaScript - basic understanding of common syntax, able to interact with generative coding models, and debug API integrations.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We’re not your traditional tech company and we don’t aim to be. Going against the grain* is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

We’re looking for a Senior Software Engineer to join the Payroll and Team Management team, which builds the core infrastructure and applications that power Toast’s Team Management software for Toast restaurants.  You’ll play a key roll* in the design, development, and delivery of scalable software solutions that enable restaurant owners to pay wages and provide employment benefits to their staff.

A day in the life (Responsibilities)

• Join a collaborative team of Design, Product, and other engineering members in developing robust and scalable full-stack software applications
• Own software development end-to-end from ideation to implementation, release, and measuring customer impact
• Provide design feedback and participate in code reviews to ensure implementation meet requirements
• Participate in architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for you, your team, and the company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 8+ years of back-end experience in Java, Kotlin, or other object-oriented languages
• Proficient building production-grade software with the latest AI development tools
• Proficient with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL)
• Proficient with SQL and noSQL database technologies
• Experience with distributed systems, enterprise messaging systems, and/or microservices
• Experience delivering high-quality, reliable services to production
• Excellent cross-team communication skills on complex technical topics
• Passionate about technology and learning new things

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Minneapolis, MN with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Milwaukee, WI with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Madison, WI with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Cincinnati, OH with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Indianapolis, IN with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Louisville, KY with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”,  you serve as the customer’s main point of contact, trusted advisor, and drive  a wide variety of customer driven initiatives.  You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM)  segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).

What you'll do (Responsibilities)

• Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
• Retain SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer 
• Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience 
• Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
• Build cross-functional partnerships and collaborate closely to engage customers when necessary

What you'll need to thrive (Requirements)

• 6+ years account management experience 
• Mid-Market or Enterprise customer management experience 
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
• Success operating independently and navigating competing priorities in a constantly changing environment
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience providing technology or SaaS solutions to a client base 
• Restaurant experience 
• Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Baton Rouge, LA with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of New Orleans, LA with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are expanding our Product Analytics function and are looking for a Principal Product Analytics Engineer to define and build the technical foundation of our product analytics ecosystem. In this role, you will own the architecture for how product usage data is captured, structured, and made available for analysis across Toast’s ecosystem of mobile apps, web applications, Android OS software and hardware devices. 

A day in the life (Responsibilities) 

You will design systems and frameworks that power product telemetry, experimentation, analytics datasets, and AI-driven insights to enable product teams to understand user behavior and measure product impact. Working closely with Product, Engineering, Design, Data Platform, and Data Infrastructure teams, you will ensure product data is reliable, scalable, and built to support data-driven product development. You will use AI to deliver and improve the speed of insights into the product development lifecycle. 

The Product Analytics team sits inside of R&D Operations, which enables Toast’s product, design and engineering teams to build great products efficiently and at scale by providing the processes, insights and strategies to drive meaningful impact.

• Lead the architecture and design of Toast’s product analytics data ecosystem, spanning product telemetry, event pipelines, analytics-ready datasets, and semantic views.
• Establish scalable data models that support product analytics, experimentation, executive reporting, and AI-powered insights.
• Design frameworks for core analytics concepts such as sessions, identity resolution, feature usage tracking, and lifecycle metrics.
• Develop and maintain reliable analytics layers of the product data warehouse using modern modeling frameworks.
• Create reusable analytics datasets, standardized metrics, and canonical models used across product teams.
• Implement automated data validation, monitoring, and quality controls to ensure reliable product data.
• Partner with engineering teams to define and enforce product telemetry and instrumentation best practices.
• Establish governance processes that ensure consistent metric definitions and high-quality data across domains.
• Partner with analysts, data scientists and product managers to ensure the data foundation supports experimentation, dashboards, analytical studies, and AI workflows.
• Serve as the technical authority on product data architecture, reliability and governance.
• Mentor team members to help elevate the organization’s ability to leverage product data effectively.

What you'll need to thrive (Requirements)

• Bachelor's degree in Computer Science, Information Systems, or a related field with a minimum of 12 years of experience in Data Engineering, Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 8 years of related experience; or a PhD with 5 years of experience; or equivalent experience.
• Experience working with large scaled product data from source to warehouse, specifically with web & mobile apps, Android OS software and devices.
• Deep experience designing product analytics data infrastructure including schema design, ETL/pipelines, warehouses, and designing datasets for AI-driven analytics.
• Extensive hands-on experience with Amazon S3 Data Lake, Airflow, dbt, Snowflake, Hex, Sigma, Amplitude, Python or similar tools. Expert level SQL and modeling skills, and experience with AI tools like Claude, Cursor, Chatgpt, MCP. 
• Proven ability to translate stakeholder needs and requirements into deployed scalable data architecture.
• Experience supporting data foundations for experimentation and A/B testing measurement frameworks.
• Strong cross-functional leadership with experience driving alignment across Product, Engineering, and Data teams.
• Excellent communication skills, demonstrated through documentation and presentation to stakeholders and senior leadership. 
• A self-starter mindset, excited to build something from scratch and evolve it over time.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast Retail is our newest and most significant investment in the future of commerce. Launched in January 2025, Toast for Retail is poised to revolutionize the retail industry by providing an all-in-one operating system for retailers to manage every aspect of their business. Our initial focus is on landing key customers in the CPG space. Toast for Retail empowers these businesses to streamline operations, optimize inventory, enhance the customer experience, and ultimately drive growth.

Role Overview

As the Regional Vice President you will lead a dynamic field sales team that’s transforming how retailers operate. You’ll oversee a group of field-based District Sales Managers and Territory Account Executives across a defined region, driving performance against key goals including unit sales, revenue, employee engagement (eNPS), and customer satisfaction (cNPS). In this role, you’ll be responsible for hiring, onboarding, and continuously developing your team through coaching, support, and performance management—empowering each person to achieve and surpass growth. Beyond a deep understanding of omni-channel journeys, you bring a disciplined, data-first approach to demand generation and pipeline health, ensuring every marketing dollar is an optimized investment toward our aggressive retail growth targets.

Territory Scope:  Major metropolitan hubs including the Michigan corridor, the Ohio River Valley, upstate NY, and the Tennessee/Alabama corridor.

This leader will demonstrate excellence across three core competency areas, along with their associated capabilities:

• Operational Excellence
• Talent identification
• Analytical skills
• Tactical execution & process delivery
• Financial deliverables
• Problem solving, innovation and creativity

• Strategic Thinking
• Strategic vision and planning
• Effective decision making and judgement
• Overall business acumen
• Continuous improvement cycling

• Advanced Leadership
• Coaching/Mentoring
• Communication (written & verbal)
• Interpersonal savvy
• Building culture, morale and team motivation
• Talent development

 A day in the life (Responsibilities) 

• Develop & lead a comprehensive Retail Marketing strategy that drives acquisition, engagement and revenue across retail customers
• Ensure all retail marketing strategies are aligned with revenue goals, owning full-funnel performance and metrics from lead generation to conversion and retention in close partnership with Sales, Product and Finance
• Build the operating model, analytics capabilities, measurement frameworks and data infrastructure to optimize funnel performance and confidently forecast demand and outcomes
• Champion best practices in multi-channel marketing - including digital advertising, organic content, email, field/partner programs and local campaigns - to reach and convert retail business owners
• Partner as a core member of the Retail Leadership Team to architect unified go-to-market programs; you will collaborate across the entire Retail ecosystem - from Product & Engineering to Sales & Customer Success - to ensure marketing strategies are seamlessly embedded throughout the merchant lifecycle
• Partner with the core Marketing organization to leverage global scale across brand identity, joint funnels and shared data infrastructure; you will work cross-functionally to collaborate on performance marketing best practices that drive vertical efficiency and full-funnel optimization

What you'll need to thrive (Requirements)

• 5+ years of B2B technology sales leadership experience including at least 3 years directly leading managers of quota-carrying sales teams
• Proven ability to operate effectively at both strategic and hands-on execution levels
• Clear perspective on sales methodologies and their application in dynamic environments
• Commitment to frontline enablement, with attention to detail and a passion for team success
• Experience in building and scaling sales in emerging markets or with new product categories
• Strong collaborator with a track record of fostering a results-driven, inclusive, and team-oriented culture
  Proficiency in sales funnel management and applying data to drive operational excellence
• Background in the retail or point-of-sale (POS) industry is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Toast Retail is our newest and most significant investment in the future of commerce. Launched in January 2025, Toast for Retail is poised to revolutionize the retail industry by providing an all-in-one operating system for retailers to manage every aspect of their business. Our initial focus is on landing key customers in the CPG space. Toast for Retail empowers these businesses to streamline operations, optimize inventory, enhance the customer experience, and ultimately drive growth.

Role Overview

As the Regional Vice President you will lead a dynamic field sales team that’s transforming how retailers operate. You’ll oversee a group of field-based District Sales Managers and Territory Account Executives across a defined region, driving performance against key goals including unit sales, revenue, employee engagement (eNPS), and customer satisfaction (cNPS). In this role, you’ll be responsible for hiring, onboarding, and continuously developing your team through coaching, support, and performance management—empowering each person to achieve and surpass growth. Beyond a deep understanding of omni-channel journeys, you bring a disciplined, data-first approach to demand generation and pipeline health, ensuring every marketing dollar is an optimized investment toward our aggressive retail growth targets.

Territory Scope:  Major metropolitan hubs including the Michigan corridor, the Ohio River Valley, upstate NY, and the Tennessee/Alabama corridor.

This leader will demonstrate excellence across three core competency areas, along with their associated capabilities:

• Operational Excellence
• Talent identification
• Analytical skills
• Tactical execution & process delivery
• Financial deliverables
• Problem solving, innovation and creativity

• Strategic Thinking
• Strategic vision and planning
• Effective decision making and judgement
• Overall business acumen
• Continuous improvement cycling

• Advanced Leadership
• Coaching/Mentoring
• Communication (written & verbal)
• Interpersonal savvy
• Building culture, morale and team motivation
• Talent development

 A day in the life (Responsibilities) 

• Develop & lead a comprehensive Retail Marketing strategy that drives acquisition, engagement and revenue across retail customers
• Ensure all retail marketing strategies are aligned with revenue goals, owning full-funnel performance and metrics from lead generation to conversion and retention in close partnership with Sales, Product and Finance
• Build the operating model, analytics capabilities, measurement frameworks and data infrastructure to optimize funnel performance and confidently forecast demand and outcomes
• Champion best practices in multi-channel marketing - including digital advertising, organic content, email, field/partner programs and local campaigns - to reach and convert retail business owners
• Partner as a core member of the Retail Leadership Team to architect unified go-to-market programs; you will collaborate across the entire Retail ecosystem - from Product & Engineering to Sales & Customer Success - to ensure marketing strategies are seamlessly embedded throughout the merchant lifecycle
• Partner with the core Marketing organization to leverage global scale across brand identity, joint funnels and shared data infrastructure; you will work cross-functionally to collaborate on performance marketing best practices that drive vertical efficiency and full-funnel optimization

What you'll need to thrive (Requirements)

• 5+ years of B2B technology sales leadership experience including at least 3 years directly leading managers of quota-carrying sales teams
• Proven ability to operate effectively at both strategic and hands-on execution levels
• Clear perspective on sales methodologies and their application in dynamic environments
• Commitment to frontline enablement, with attention to detail and a passion for team success
• Experience in building and scaling sales in emerging markets or with new product categories
• Strong collaborator with a track record of fostering a results-driven, inclusive, and team-oriented culture
  Proficiency in sales funnel management and applying data to drive operational excellence
• Background in the retail or point-of-sale (POS) industry is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Toast POS app is the central pillar of Toast’s restaurant products. Every day, hundreds of thousands of servers, hosts, bartenders, and chefs use Toast’s POS to serve millions of guests. Our POS product is constantly evolving, and the POS Productivity team builds the platform that makes this evolution possible.

Our mission is to make it as easy as possible for 150+ Android engineers to develop new features and deliver them with high confidence and quality. We are customer-obsessed—our customers are our fellow developers, and luckily for us, they are just a Slack message away! We strive to make it easy for people to do the right thing by default.

The team manages a broad technical domain, including CI/CD, the local developer experience, and release engineering for the POS app. Its projects cover Android app development, Java and Kotlin backend services in AWS, React UIs, and more. The team is an excellent fit for Android engineers with experience with mobile DevOps–CI/CD, and build and release processes.

The team’s current primary goals are boosting build speeds and significantly reducing our lead time to value by optimizing POS developers’ build/test cycles, and making updates to the mobile app release platform to allow Toast to manage concurrent releases across multiple projects.

A day in the life (Responsibilities)

• Deliver rapid, high-quality output, leveraging AI tooling to accelerate development and improve code quality.
• Provide feedback and participate in code reviews to ensure implementation meets requirements.
• Participate in architectural discussions and influence the team’s and POS teams’ technical roadmap.
• Mentor and provide technical guidance to other team members.
• Partner closely with the developer community, release manager and QA functions to develop DevEx, feature flag (FF) management and release strategies.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Deep experience with Android development and a strong interest in full-stack work (Java/Kotlin Cloud services, React UIs).
• Proven experience in mobile CI/CD and release engineering, particularly with Jenkins and Gradle.
• A self-starter who takes initiative without waiting for direction and thrives in a fast-paced environment.
• Passionate about improving the day-to-day lives of fellow engineers and removing friction from their workflows.
• Ability to explain complex technical tradeoffs to diverse audiences and build consensus among technical leads.
• Experience using AI tools to enhance productivity and a drive to automate "the right thing" by default.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”,  you serve as the customer’s main point of contact, trusted advisor, and drive  a wide variety of customer driven initiatives.  You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM)  segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).

What you'll do (Responsibilities)

• Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
• Retain SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer 
• Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience 
• Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
• Build cross-functional partnerships and collaborate closely to engage customers when necessary

What you'll need to thrive (Requirements)

• 6+ years account management experience 
• Mid-Market or Enterprise customer management experience 
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
• Success operating independently and navigating competing priorities in a constantly changing environment
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills 
• Located in PST or MST timezone

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience providing technology or SaaS solutions to a client base 
• Restaurant experience 
• Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”,  you serve as the customer’s main point of contact, trusted advisor, and drive  a wide variety of customer driven initiatives.  You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM)  segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).

What you'll do (Responsibilities)

• Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
• Retain SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer 
• Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience 
• Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
• Build cross-functional partnerships and collaborate closely to engage customers when necessary

What you'll need to thrive (Requirements)

• 6+ years account management experience 
• Mid-Market or Enterprise customer management experience 
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
• Success operating independently and navigating competing priorities in a constantly changing environment
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience providing technology or SaaS solutions to a client base 
• Restaurant experience 
• Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Lead Salesforce Developer within the Business Technology and Transformation (BTT) team, you will be a technical cornerstone in delivering innovative solutions on the Salesforce platform. You won’t just write code; you will collaborate with architects, admins, and engineering managers to scale an ecosystem that supports Toast’s ambitious global growth. We are looking for a "bar-raiser" who thrives on technical excellence and mentorship.

A day in the life (Responsibilities)

• Technical Leadership: Drive the development of high-performance Salesforce solutions, Salesforce CPQ, spanning Apex (Triggers, Async, Patterns), LWC, and complex integrations (REST/SOAP).
• Architectural Stewardship: Ensure all solutions adhere to best practices regarding the Salesforce Data Model, Security, Sharing, and Visibility.
• Mentorship & Quality: Act as a technical mentor to junior and mid-level developers. You will own the code review process, fostering a culture of high-quality, maintainable code and "review etiquette."
• Release Excellence: Oversee the end-to-end deployment lifecycle, including GitHub PR processes, merge conflict resolution, and CI/CD best practices.
• Strategic Planning: Partner with leadership to provide accurate story sizing and project estimates within a SCRUM framework. You are expected to proactively identify blockers and escalate risks before they impact delivery.
• Expert Troubleshooting: Act as the final line of defense for complex production issues, leveraging the Developer Console, Workbench, and Debug Logs to optimize performance and resolve errors.

What you'll need to thrive (Requirements)

• Industry Tenure: 10+ years of Salesforce development experience within a large-scale Enterprise environment.
• CPQ Expertise: Deep hands-on experience with Salesforce CPQ (Products, Pricing Rules, Lookup Queries, and Quote Templates). You should understand the nuances of the Quote-to-Cash domain.
• Advanced Engineering: Proven mastery of Apex, Lightning Web Components (LWC), and platform event-driven architectures, Web-services & integration.
• Team Leadership: Previous experience leading a team of developers through successful project delivery.
• Process Oriented: Advanced understanding of the SDLC and Agile methodologies.
• Hybrid Collaboration: Ability to work in a hybrid model (3 days per week in-office) if located within 25-50 miles of a Toast office.
• Education & Certs:
• Bachelor’s Degree in Engineering or a related technical field.
• Salesforce Platform Developer I & II certifications.
• Salesforce CPQ Specialist certification is a significant plus.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Tooling: Familiarity with ServiceNow, Jira, or Copado for CI/CD.
• Domain Knowledge: Experience with Billing platforms (Zuora, Salesforce Billing, or Conga).
• Version Control: Advanced GitHub workflow management.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. 

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

Fintech at Toast operates one of the most critical portions of the Toast infrastructure: processing payments on behalf of our restaurants and ensuring that restaurants are paid in a timely manner. Payment processing is a key source of Toast’s revenue and also the lifeblood of our customers; we process millions of dollars in transactions per day. 

We are seeking a Staff Software Engineer to join our Payments team to build out our unified payment processing solution. This platform offers a single, integrated service for payment acceptance across various channels and supports a configurable enterprise approach. It is designed to allow a build-once, available-to-all strategy for both existing and emerging payment methods. The successful candidate will guide and contribute to the development of services providing supporting and core functionality within and around this payment processing solution.

About this roll* (Responsibilities) 

• Plan, design, build, and deliver features for Toast’s payments products 
• Plan, develop, and implement best practices such as automated test suites to ensure the code shipped to our customers meets the highest quality standards
• Roll - pun intended! - features out to customers, including monitoring for success
• Collaborate with our PM (and UX) on the definition and design of features  
• Collaborate and partner with a wide array of teams across Toast in order to spread knowledge inter- and intra-team
• Lead and work with experienced engineers to deliver design and code review 

Do you have the right ingredients*? (Requirements)

• 8+ years of experience in designing and implementing robust backend services
• Ability to step into a technical leadership role on the team, guiding/coaching/mentor more junior engineers on best practices in architecture, design, coding, testing, deployment, etc.
• Proven ability to design and develop scalable and secure APIs that integrate with various internal/external systems
• Applied knowledge of best practices in API lifecycle management, including versioning, documentation, and deprecation strategies, with the ability to share this amongst the team and peers
• Demonstrated experience with microservices architecture and containerization technologies for enhanced scalability and maintainability

Special Sauce (*Nice to Haves)

• Demonstrated proficiency with DynamoDB or PostgreSQL
• Proficiency in Kotlin (or Java and willing to learn Kotlin) and Kotlin-specific frameworks and libraries for building efficient backend solutions
• Experience with modern data architectures (event sourcing, OLAP, ETL/ELT, streaming data)
• Experience designing payments APIs
• Familiarity with PCI-DSS
• Familiarity with AI-augmented development workflows and tools (e.g., Claude Code, GitHub Copilot, Codex, or similar)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

Bready* to make a change?

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Who We Are

The Voice AI team is responsible for building and advancing Toast’s restaurant Voice products, as well as working closely with the integrated Websites, Branded App, and Online Ordering teams. This group is highly product oriented, with a laser-focus on creating top tier Voice-driven consumer experiences for restaurants and their guests, starting with Voice Ordering and Voice Answering. The Voice AI team’s work advances the cutting edge of low-latency AI, audio processing, and system architecture to provide fast and genuine Voice ordering for our customers. The team rigorously measures and iterates on product performance to build compelling voice-driven experiences, so be prepared to innovate in a new product paradigm on products built for massive scale and exacting product quality.

About this roll* (Responsibilities)

In this role, your focus will be on improving the core Voice AI stack, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment, loves solving real-world problems through technology and AI. You’ll identify where you can create impact, run experiments, iterate quickly, and have a strong role in shaping the future of Voice AI here at Toast. Here’s what you’ll be doing:

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Raise the bar to boost quality, performance, usability, and scalability of the Voice AI product.
• Collaborate closely with Design and Product stakeholders to chase product-market fit.
• Drive discovery of high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Do you have the right ingredients*? (Requirements)

• 5+ years of experience developing fullstack web applications
• Proficient in backend technologies like Java/Kotlin, and Python.
• Skilled with frontend frameworks like React, and CSS frameworks like Tailwind or Bootstrap.
• Experienced in building on AWS, with tools like Docker and Git.
• Comfortable turning high-fidelity UX designs from Figma into reality.
• Adept at designing databases and architectures that scale and perform well.
• Enthusiastic to employ AI-based tooling to expand impact and improve work.
• Proven at implementing LLMs and AI inference for real-world applications by utilizing evolving best practices for AI-product building.
• Thrive in a collaborative, team-based environment where you ship features together.
• Passionate about making users happy and seeing people use your product in the wild.
• Embrace the agile mindset—ship quickly, iterate, and refine.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Engineering Manager for ML & AI, you will partner across the R&D org and represent the team as the data science and machine learning thought leader and set directions for the Data & AI team to deliver innovative machine learning solutions using our huge reservoir of restaurant, payments, and orders data. You will work with data scientists, machine learning engineers, product managers and fellow engineering managers to turn ML/AI solutions into business impact across product lines, including commerce, hardware, guest and more.

A day in the life (Responsibilities) 

• Lead, influence and contribute across R&D to drive business value for Toast and our restaurant customers
• Collaborate closely with product and engineering stakeholders to drive strategic direction for Toast’s AI-enabled products
• Work closely with leaders from Data Science, ML Engineering and Platform teams to help shape and execute the vision of ML Platform at Toast
• Break down larger ML initiatives into smaller problems that enables data science to deliver incremental business value and lead the team to execute on them
• Coach and mentor data scientists and ML engineers to be successful in their career growth
• Incorporate up-to-date DS approach as best practices for the team
• Help in continuing to build out and expand Toast’s AI product portfolio
• Work effectively in a dynamic, changing environment while focusing on key goals and objectives

What you'll need to thrive (Requirements)

• Advanced degree in Data Science, Statistics, Applied Math, Computer Science, Engineering or other equivalent disciplines with 5+ years of experience leading Data Science & ML Engineering teams
• Prior success deploying machine learning solutions in large-scale production environments
• Strong knowledge of underlying mathematical foundations of statistics and machine learning
• Demonstrated excellence in a relevant AI/ML discipline (CV, NLP, etc.), including experience with ML model building with libraries such as Scikit, Tensorflow and PyTorch
• Knowledge of fundamentals of machine learning, such as algorithm families (regression, classification, unsupervised), AB testing, hypothesis testing, and optimization
• Experience collaborating with cross-functional teams and product stakeholders to evaluate new Machine Learning opportunities
• Strong communication skills, demonstrated through documentation and presentations. Able to present findings to senior management to inform business decisions.
• Experience in mentoring and growing a data science team.

Bonus ingredients*:

• Problem solver who loves to dig into different kinds of data and can communicate their findings to cross-functional stakeholders
• Passion for research and curiosity that calls you to go beyond “good enough” to create something innovative and exciting

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

Years spent building on the restaurant front lines taught us how to build for speed, reliability, and complexity. Built for the dinner rush, our cloud-based platform and tough hardware now power high-velocity operations beyond restaurants. Join us to expand Toast’s impact to other industries – helping all kinds of business operators delight their customers, do what they love, and thrive.

Bready* to make a change?

Toast’s New Ventures business unit has the goal of researching, developing, and eventually scaling a new generation of products and business lines that can have a substantial impact on Toast’s long-term growth. In this unique role, you will be one of the founding engineers on one of our New Venture teams. If you are the type of engineer who would love to build from scratch on the existing Toast ecosystem, this could be the perfect job for you.

We are in the early stages of building out features that cater to new types of establishments, and have seen an exciting level of interest in early conversations with operators. We’re scrappy and motivated to capture this growth, with many opportunities to make a big impact in this emerging space!

A day in the life (Responsibilities) 

• Be a strong independent contributor backend development for a new team to address critical operator needs currently unmet by Toast. Pair closely with the Staff engineer to ship our roadmap.
• Contribute to the architecture and backend implementation for key features and components for the New Venture across the Toast codebase.
• Understand operator needs and contribute to the team’s business strategy.
• Collaborate closely with New Ventures Leads to successfully launch an MVP and facilitate its scalable adoption by a broad customer base.
• Navigate diverse codebases across disciplines to consistently deliver high-quality code within established timelines.
• Demonstrate a high degree of ownership in all aspects of development.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Proficiency in Kotlin (preferred) or Java
• A track record of significant technical impact on your team.
• Experience in 0 -> 1 builds.
• Hands-on experience in building complex, large-scale distributed systems in production environments.
• Strong experience in distributed systems, asynchronous messaging, event-driven architecture, APIs, and integration patterns.
• Demonstrated ability to deliver clean, maintainable, and resilient code that withstands the test of time.
• Exceptional communication and collaboration skills.
• Experience in communicating technical designs within their team.
• Act as a collaborative and solution-oriented partner to leadership and colleagues.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Lead Technical Governance Analyst is a high-impact, autonomous role responsible for designing and driving the foundational architecture of our world-class GRC program. 

A day in the life (Responsibilities) 

In this role, you will play an integral part in building the frameworks, systems, and transformation programs that enable scale and efficiency across all security and compliance and risk domains. In addition, you will be responsible for supporting the ongoing oversight of certain workforce-related security initiatives and policies, and will collaborate closely with our Security and Business Technology and Transformation teams to ensure the security of Toast’s sensitive data and critical infrastructure. This role requires a proactive and strategic approach to identifying and mitigating risks, as well as a deep understanding of the evolving cybersecurity landscape.

• Drive Security and Technical Governance Risk and Compliance Initiatives:
• GRC Platform Ownership: Serve as the primary admin and product owner for the GRC platform (AuditBoard). You will move beyond administration to design advanced workflows, automation, and metrics that centralize risk and compliance data.
• Common Controls Framework (CCF) Stewardship: Own and evolve the Common Controls Framework. You will map and maintain complex regulations (NIST CSF, SOC 2, PCI DSS, ISO 27001) to a single source of truth, directly driving compliance efficiencies
• Lead Strategic Initiatives: Independently lead complex, cross-functional "zero-to-one" security programs, taking them from concept to operational maturity.
• Customer Trust Optimization: Drive the strategy for our Trust Center, operationalizing our ability to address customer and partner security questionnaires in a more efficient manner,reducing manual efforts and shortening lead times.
• Develop and implement governance policies, controls, and best practices to enhance the security posture across corporate IT and workforce systems. 
• "Compliance by Design" Advisory: Champion the "Shift Left" strategy by co-developing standards that embed GRC checkpoints into the SDLC and Product innovation pipelines, ensuring security is baked in, not bolted on.
• Change Events Governance: Define and standardize the process for assessing GRC impacts during major system changes, ensuring consistent intake and triage across all compliance programs.
• Track and report on security governance KPIs and risk metrics, driving continuous improvement. 

• Collaborate with IT and Security:
• Partner closely with the IT team to ensure corporate systems are managed appropriately and meet security objectives. 
• Work with the Security team to implement monitoring and detection capabilities that support workforce security objectives. 
• Promote Security Culture:
• Foster a strong security culture within the organization through training, awareness programs, and ongoing communication. . 

What you'll need to thrive (Requirements)

Core Program & Technical Experience

• 8+ Years of progressive experience in Information Security GRC, Audit, or Technical Program Management. 
• CCF & Framework Expertise: Hands-on experience designing and operationalizing a Common Controls Framework (CCF) to map and consolidate controls across multiple regulatory frameworks (SOX, PCI DSS, SOC 2, NIST CSF, ISO 27001).
• GRC Platform Mastery: Proven experience serving as an Administrator, Architect, or primary owner of a modern GRC tool (e.g., AuditBoard, ServiceNow GRC, Workiva), including advanced workflow design, configuration, and maintenance.
• Policy Architecture: Expert ability to define, manage, and enforce a clear hierarchy of governance documentation (Policy, Standard, Procedure) and maintain security baselines for corporate IT and workforce tools.
• Program Ownership: Demonstrated ability to drive the lifecycle of complex security initiatives, such as Data Governance Oversight, SaaS Posture Management, End Protection/Hardware Inventory, and Third-Party Risk Management.
• Technical Acumen: Strong understanding of cybersecurity controls across cloud security, corporate IT security, and identity and access management (IAM). Committed to staying ahead of the curve in the ever-evolving field of cybersecurity.

Leadership & Collaboration

• Proven ability to lead and manage security initiatives and drive complex, cross-functional collaboration efforts without direct authority.
• Builds strong relationships with stakeholders across the organization and thrives in a dynamic and rapidly changing environment. 
• Exceptional written and verbal communication skills, with the ability to translate complex security architecture into clear business risks for non-technical audiences.
• A proactive and strategic approach to identifying, mitigating, and documenting risks in a high-growth, fast-paced technology environment.

Special Sauce (Nice-to-Haves)

• Controls Engineering Experience: Experience with scripting (e.g., Python, SQL) or building APIs/integrations to automate evidence collection.
• Advanced Certifications: Relevant security certifications such as CISSP, CISM, or CISA.
• Teaching/Enablement: Experience designing or facilitating training programs (e.g., Compliance Champions) or leading Cyber Tabletop Exercises.
• Experience supporting security governance in a remote or hybrid workforce environment.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The first few weeks with Toast set the foundation for a restaurant’s long-term success. As Senior Product Manager, Onboarding you will help shape how thousands of restaurants successfully go live with Toast every year. Sitting at the intersection of product, operational processes, and the customer experience, you will identify the biggest friction points in onboarding and build intelligent, scalable solutions that help restaurants get live faster, reduce support burden, and ensure every customer starts their journey with confidence.

You will lead the development of intelligent onboarding capabilities that guide customers through setup, automate configuration where possible, and help teams proactively identify and resolve issues before they delay go-live. Your work will help Toast scale onboarding to every customer while maintaining a high-quality experience across segments, verticals, and geographies.

Your mission is to make it effortless for restaurants to get started with Toast — accelerating time-to-value, improving first-30-day satisfaction, and enabling Toast to scale as we grow.

This is a highly cross-functional role with impact across Toast’s products, internal teams, and customer journey.

A day in the life (Responsibilities) 

• Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster
• Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live
• Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams
• Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics
• Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience
• Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand

What you'll need to thrive (Requirements)

• 5+ years of product management experience, including ownership of complex customer-facing products or platforms
• Experience building products that improve customer onboarding, activation, or time-to-value
  
• Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys
  
• Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions
• Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services
• Experience using data and experimentation to drive measurable improvements in customer outcomes
• Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams
• Strong systems thinking and ability to balance near-term impact with long-term scalable solutions
  
• Passion for improving customer experiences and delivering measurable business impact
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences — helping shape how we build and what we build

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is seeking a Senior Manager of Pricing Strategy to build, test, and scale pricing, packaging, discounting, and promotional systems across Toast’s portfolio for both new and existing customers. You will accomplish this by continually integrating AI-based tooling and applications into everything you do. This role sits within the Pricing team and owns a set of highly visible, high-leverage pricing systems that directly impact business performance.

This is a builder role that requires a growth mindset. You will design, pilot experiments , ship them into sales and product workflows, while  owning adoption and outcomes. You will operate with autonomy, influence senior stakeholders, and translate data, experimentation, and learning velocity into clear commercial decisions. The ideal candidate brings a consultant’s rigor and an operator’s bias to action—someone who wants to build durable pricing engines, not just recommend initiatives.

A day in the life (Responsibilities) 

• Build and own pricing systems end-to-end, from problem definition and strategy through experimentation, launch, adoption, and ongoing optimization
• Design and run growth experiments (tests, cohorts, pilots) to rapidly learn what drives win-rates, retention, and profitability—and scale what works
• Create clear, data-driven crawl / walk / run roadmaps that deliver near-term impact while building toward scalable, long-term pricing infrastructure
• Lead initiatives through their full lifecycle, from scrappy early pilots to operationalized, automated programs embedded in sales and product workflows
• Drive measurable commercial outcomes, including pricing realization, discount discipline, promotions effectiveness, competitive positioning, and long-term margin health
• Partner cross-functionally with Product Marketing, Sales, Finance, Customer Success, and Competitive Intelligence to ship solutions, not just align on plans
• Apply AI-first strategies to pricing decision support, automation, insights, and tooling—improving speed, consistency, and decision quality
• Build and improve systems, tools, and reporting that enable frontline teams to execute pricing confidently at scale
• Operate with agility and ownership—rolling up your sleeves, adapting quickly as priorities evolve, and holding yourself accountable for results

What you'll need to thrive (Requirements)

• 10+ years of experience with the following items below
• Cross Functional Project Management: Pricing is a highly cross-functional role. You’re experienced and comfortable driving projects that engage Toasters across pricing, product marketing, finance, sales, and systems operations. Collaboration is your default setting.
• Project management: You are an outstanding project manager and know how to roll up your sleeves to get things done. You aren’t discouraged if you hit a roadblock or dead end, and you work tirelessly to find another way.
• Strategic thinking: You have experience exercising strong business judgement and intuition. You can operate at different altitudes; you are comfortable diving deep into analysis in gSheets, HEX, etc. but you also know how to zoom out to the highest level, and tailor insights for the right audience (e.g., working team vs. Senior Team)
• AI-first application experience: Experience applying AI to significantly accelerate GTM initiatives (e.g., building AI workflows via Python, Zapier, or native AI agents that connect with tools like Salesforce CPQ)
• Analytical mindset: Experience with analytical platforms and tools (e.g., SQL, snowflake) and/or ability to extract key insights from data
• Strong Communicator: You have strong written and verbal communication skills. You can build succinct, clear, and persuasive data-backed recommendations for what Toast should do next with confidence.
• Comfort with Ambiguity: You thrive in undefined environments where there is no playbook. You are comfortable building as you go, leading from the front, and taking an iterative approach to break down blockers. You find creative solutions with limited resources, navigate complexity with ease, and adapt quickly to new challenges
• MBA preferred

Nice to Haves:

• Experience deploying machine learnings models directly into CRM environments (e.g., Salesforce, CPQ) 
• Familiarity with workflow automation platforms (e.g., Make, Zapier, n8n) connected to AI APIs
• Experience with pricing and/or profitability / deal economics and/or customer retention
• Experience working with core B2B teams (Sales, Finance, Marketing, Biz Ops)
• Experience with SQL and analytical platforms (Snowflake, HEX)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.