At Toast, we’re building innovative technology to help restaurants and food & beverage retailers operate more efficiently, connect with their customers in new ways, and grow their businesses. Our Product team is at the forefront of shaping the future of restaurant technology, working cross-functionally to design and deliver impactful solutions at scale:

• Serving over 148,000 restaurants globally
• Powering 2M+ employees clocking in on Toast every month
• Processing over $160 billion annually across 130+ million cards

As an MBA Product Manager Intern, you’ll work on high-impact initiatives from strategy through execution. You’ll partner with Product, Engineering, UX, Marketing, Sales, and Customer Success to solve complex business problems, build innovative solutions, and bring ideas to market. This is a hands-on opportunity to develop your product leadership skills in a fast-paced, customer-focused environment.

About this roll*

You’ll lead and contribute to projects that require both strategic thinking and strong execution. You’ll gather and analyze customer insights, evaluate market opportunities, and work closely with cross-functional teams to deliver products that help restaurants thrive. Along the way, you’ll learn to use AI tools to boost your own productivity—from accelerating analysis to drafting and testing ideas faster. You’ll apply AI within product experiences, exploring how new technologies can create smarter, more efficient solutions for restaurants. You’ll also have the chance to work directly with restaurant owners and operators to see the real-world impact of your work.

What you’ll do

You will work as part of a Product team for the summer, taking on a defined initiative that requires you to:

• Define and refine product strategy in collaboration with cross-functional partners, using market research, competitive analysis, and customer insights
• Identify business opportunities, evaluate tradeoffs, and develop data-driven recommendations
• Draft product requirements (e.g., user stories, specs) with the help of AI copilots, ensuring alignment across stakeholders.
• Help prioritize product roadmaps, manage development timelines, and track progress in an agile environment
• Collaborate with engineers, designers, and go-to-market teams to deliver high-quality, customer-focused solutions
• Monitor product performance and recommend improvements to drive adoption and customer satisfaction
• Support planning, positioning, and execution of product launches and enhancements

Do you have the right ingredients*? (Requirements)

• Currently enrolled in an MBA program with a focus in Strategy, Product Management, Marketing, Operations, or related field
• 3+ years of prior professional experience, ideally in product management, consulting, technology, or operations
• Strong business acumen with the ability to translate data and insights into actionable strategies
• Excellent problem-solving and analytical skills, with experience making data-informed decisions
• Strong communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams
• Proven ability to manage multiple priorities in a fast-paced, evolving environment
• Familiarity with agile methodologies and tools like Jira is a plus, but not required
• Passion for technology and interest in the restaurant or hospitality industry

What you’ll gain

• Firsthand experience owning product initiatives from concept to delivery in a scaling tech company integrating AI into every facet of the work and product experience
• Exposure to multiple aspects of product management, from market sizing and opportunity assessment to launch execution
• Mentorship from experienced Product Managers and senior leaders
• The opportunity to make a meaningful impact on products used by thousands of restaurants every day

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

*Bread puns encouraged but not required

#LI-DNI

#BI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are expanding our Product Analytics function and are looking for a Principal Product Analytics Engineer to define and build the technical foundation of our product analytics ecosystem. In this role, you will own the architecture for how product usage data is captured, structured, and made available for analysis across Toast’s ecosystem of mobile apps, web applications, Android OS software and hardware devices. 

A day in the life (Responsibilities) 

You will design systems and frameworks that power product telemetry, experimentation, analytics datasets, and AI-driven insights to enable product teams to understand user behavior and measure product impact. Working closely with Product, Engineering, Design, Data Platform, and Data Infrastructure teams, you will ensure product data is reliable, scalable, and built to support data-driven product development. You will use AI to deliver and improve the speed of insights into the product development lifecycle. 

The Product Analytics team sits inside of R&D Operations, which enables Toast’s product, design and engineering teams to build great products efficiently and at scale by providing the processes, insights and strategies to drive meaningful impact.

• Lead the architecture and design of Toast’s product analytics data ecosystem, spanning product telemetry, event pipelines, analytics-ready datasets, and semantic views.
• Establish scalable data models that support product analytics, experimentation, executive reporting, and AI-powered insights.
• Design frameworks for core analytics concepts such as sessions, identity resolution, feature usage tracking, and lifecycle metrics.
• Develop and maintain reliable analytics layers of the product data warehouse using modern modeling frameworks.
• Create reusable analytics datasets, standardized metrics, and canonical models used across product teams.
• Implement automated data validation, monitoring, and quality controls to ensure reliable product data.
• Partner with engineering teams to define and enforce product telemetry and instrumentation best practices.
• Establish governance processes that ensure consistent metric definitions and high-quality data across domains.
• Partner with analysts, data scientists and product managers to ensure the data foundation supports experimentation, dashboards, analytical studies, and AI workflows.
• Serve as the technical authority on product data architecture, reliability and governance.
• Mentor team members to help elevate the organization’s ability to leverage product data effectively.

What you'll need to thrive (Requirements)

• Bachelor's degree in Computer Science, Information Systems, or a related field with a minimum of 12 years of experience in Data Engineering, Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 8 years of related experience; or a PhD with 5 years of experience; or equivalent experience.
• Experience working with large scaled product data from source to warehouse, specifically with web & mobile apps, Android OS software and devices.
• Deep experience designing product analytics data infrastructure including schema design, ETL/pipelines, warehouses, and designing datasets for AI-driven analytics.
• Extensive hands-on experience with Amazon S3 Data Lake, Airflow, dbt, Snowflake, Hex, Sigma, Amplitude, Python or similar tools. Expert level SQL and modeling skills, and experience with AI tools like Claude, Cursor, Chatgpt, MCP. 
• Proven ability to translate stakeholder needs and requirements into deployed scalable data architecture.
• Experience supporting data foundations for experimentation and A/B testing measurement frameworks.
• Strong cross-functional leadership with experience driving alignment across Product, Engineering, and Data teams.
• Excellent communication skills, demonstrated through documentation and presentation to stakeholders and senior leadership. 
• A self-starter mindset, excited to build something from scratch and evolve it over time.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.