WHO ARE WE

Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system.

Founded based on a transformative technology invented at the University of Washington, Parse has raised over $100 million and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis.

Parse Biosciences is based in Seattle, Washington's vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory.

THE POSITION

As a Technical Sales Manager, you will be responsible for achieving sales objectives for our single cell RNA sequencing products through the development of new business and management of current customer accounts. You will be expected to create and execute a sales strategy across academic, biotech, and pharmaceutical accounts while working closely with Field Application Scientists and other Parse team members. Candidates should have strong technical skills, sales skills, the ability to develop and manage customer relationships, and a drive to overachieve. Gaining a deep understanding of the single cell market and Parse’s products will be critical to success. 

TERRITORY AND TRAVEL

You will be based in Germany, and you will primarily cover Central and Northern Germany with potential for other nearby territories.  The position will require travel approximately 50% of the time.

IN THIS POSITION, YOU WILL

• Generate and manage both high volume and large complex sales
• Ensure customers are satisfied and making rapid experimental progress
• Develop, maintain, and grow repeat business while maintaining strong relationships
• Prospect effectively to generate an immediate, medium, and long-term sales pipelines to ensure consistent quota obtainment
• Negotiate and close deals while minimizing discounting
• Effectively communicate technical advantages to customers
• Develop a quarterly and yearly business plan that incorporates both strategic and tactical activities
• Prioritize and qualify inbound leads
• Provide management with insight on competition, market trends, and customer feedback
• Manage your sales funnel with a high degree of accuracy
• Leverage expertise of Field Application Scientists to support customers and drive sales
• Leverage expertise of prospecting specialists to maximize customer meetings and drive new sales
• Use CRM to manage and track deals
• Continue to develop technical knowledge related to new, emerging, and related single cell research
• Forecast projected sales in your territory
• Display a high degree of professionalism both internally and externally

FOR THIS POSITION, WE LOOK FOR

• Bachelors in biology/genomics or a related field. A Masters or PhD is a plus
• Minimum of 3 years of relevant sales or channel management experience (preferably in either Next Generation Sequencing, genomics, or single cell analysis)
• Fluency in both German and English 
• Previous molecular biology lab experience is preferred
• Excellent communication skills - written and verbal
• Ability and willingness to travel up to 50% of the time (locally, nationally, and internationally as needed)
• A home office in Central or Northern Germany 

Parse Biosciences is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

As part of our commitment to fairness and inclusion, we do not use artificial intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure that hiring decisions are made thoughtfully and equitably.

Key words: account manager, sales representative, account executive, sales executive, territory manager, territory sales manager, sales specialist, inside sales

#LI-Remote

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

As the head of our Commercial New Business team for DACH, you’ll play an instrumental role in fueling Stripe’s growth in the market through new customer acquisition and setting the long term strategy to Stripe’s trajectory for this user segment. You'll lead and coach high-performing account executives, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with users and prospects. We are looking for an individual who is keen to work alongside a high-performing team of individuals to navigate complex organizations, find new opportunities to make payments a competitive advantage for their businesses, and evolve our joint go-to-market in new ways.

Responsibilities

• Recruit, develop and lead a team of sales professionals, with a particular focus on the Commercial segment in DACH
• Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
• Be accountable for increasing revenue and new client acquisition at high rates of growth
• Driving deal strategy and execution including strong pipeline development, opportunity/renewal management, and forecasting
• Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
• Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
• Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
• Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
• Participate in industry events to help support positive market awareness

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• 10+ years of relevant sales experience
• Track record leading sales teams to success in ambiguous environments
• Experience consistently forecasting and managing a high growth business for multiple quarters
• Thrives in settings with a high level of autonomy to create strategy, direction, and structure
• Ability to hire, train, and coach a high-performance sales team
• Ability to build executive relationships with customers and ecosystem partners
• Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms
• Proven track record of success within the DACH region
• High professional fluency in German and English

Preferred requirements

• Prior experience in payments
• Prior experience in a sales and/or customer-facing role at a high growth technology company

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English and German to support regional based customers
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications 

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL 
• Ideal experience in the payments industry
• Good to have Polish or Ukrainian language expertise (Native or Intermediate)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. 

Responsibilities

• Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. 
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Fluent in both German and English 
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Experience building comprehensive account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A strong understanding of our business and products, and an ability to research/self-starter

Preferred qualifications

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Willingness to tackle things on your own
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

The position is based in Frankfurt, hybrid 3 days a week.   

The Sales Operations Manager is the primary resource for operational functions associated with driving revenue and margin for assigned accounts.  Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.  The Sales Operations Manager plays an important role monitoring real-time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The role will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.     

Additional responsibilities include:   

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.  

• Pull weekly business reporting documents identifying any call to action or highlights.  

• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results.  

• Work very closely with customer demand planning teams, sales director and sales analyst on all aspects of forecasting, inventory planning, orders, and supply chain management.  

• Input the forecast in our tool SFO and update Data Governance new additions and updated price lists to SFO.  

• Conduct weekly meetings with customers’ replenishment teams to review recent results and confirm changes affected positively and negatively to the sales.  

• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates  

• Partner with Account Manager team on trade spend management. Input confirmed promotional plans into forecasting system.  

• Partner with extended Target team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.  

• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions  

• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics.  

• Ad Hoc Analysis – Ability to quickly process situations and determine what information/data is required to generate actionable insight  

• Innate curiosity and desire to find creative solutions    

Your Profile:    

• Fluent in English and German  

• 5+ years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.  

• Ability to draw insights across multiple complex data sets and incorporate into decision making.  

• Ability to work in a collaborative team environment.  

• Past operational or sales experience with large retailers preferred.  

• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.  

• Strong communication, organization, project management and interpersonal skills.  

• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.  

An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

Role

We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a Germany-based role, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What you’ll do (Role Expectations)

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
• Native/bi-lingual German language proficiency 

What Will Make You Stand Out (Preferred Qualifications)

• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
• Comprehensive understanding of industry-specific workflows and operational processes to optimize security and efficiency
• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft

#LI-Hybrid
#LI-MM5

Role

We are looking for a Senior Value Advisor to join our team. This is a remote Germany role, reporting to the Senior Manager, Business Value Consulting in our Business Value Consulting department. Zscaler Business Value Consulting (BVC) specializes in helping organizations unlock and quantify the strategic business value of their Zscaler investments. Acting as trust advisors to our customers, we collaborate to develop compelling business cases that articulate cost savings, revenue growth and risk mitigation opportunities. With experience across management consulting, Digital transformation and cybersecurity, we bring unmatched expertise to every engagement.

What you’ll do (Role Expectations)

• Supporting account teams as a specialist in consultative value selling and analysis
• Engaging with clients directly to drive value discovery discussions and create tailored outputs to justify the case for change
• Developing and presenting financial models that clearly articulate the quantifiable value of Zscaler solutions
• Partnering with sales leaders to drive value-based sales engagements for top accounts
• Participating in value workshops and business case presentations to C-Level external stakeholders

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 7+ years in a client-facing consulting role building financial models and business cases (e.g., TCO/ROI analysis, board level presentations)
• Strong understanding of industry trends and challenges, CapEx vs. OpEx assessments, and general IT value frameworks
• Advanced Excel skills for creating detailed value models with financial analysis
• Excellent communication skills, including the ability to influence technical and non-technical audiences at all organizational levels
• Bachelor’s degree in business, finance, or a related field—or equivalent experience and skills

What Will Make You Stand Out (Preferred Qualifications)

• Experience in Consulting and/or SaaS / Cyber industry
• Familiarity with competitive analysis and differentiating value propositions
• Strong interpersonal skills to engage with global clients and cross-functional teams effectively

#LI-MM5
#Remote

We're looking for an experienced Senior Sales Engineer to join our Public Sector Sales Engineering team in Germany. Based anywhere in Germany and reporting to the Sales Engineering Manager, working in a remote environment your responsibilities include:

What you’ll do (Role Expectations)

• Operate as a true “two-in-a-box” team with the Account Executive (AE): jointly build and execute the account plan and customer engagement strategy (stakeholders, use cases, messaging, mutual action plan), ensuring tight alignment from discovery through close
• Lead high-impact customer engagements: run discovery, workshops, demos, and architecture sessions; translate requirements into secure Network Security & Cloud solution designs and clearly articulate measurable outcomes (risk reduction, compliance, efficiency)
• Drive technical win plans and proof points: create and execute the technical strategy for opportunities (incl. PoCs/pilots when needed), define success criteria, coordinate internal resources, and guide deals to clear customer-aligned decisions

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Senior Sales Engineering track record in the German Public Sector: proven ability to support complex deals end-to-end (discovery → solution design → business case → close), with measurable impact on pipeline and wins, plus a solid understanding of stakeholder dynamics and public procurement/tender processes (Federal/State/Municipal; experience in at least one segment required)
• Deep technical expertise in Network Security and Cloud, including architecture-level understanding, relevant security controls/use cases, and integration into customer environments
• Value- and outcome-oriented communication: able to translate technical topics into compelling customer value (risk reduction, compliance, efficiency, cost/benefit) and deliver executive-ready presentations/workshops/demos in German (English for internal collaboration)
• High learning agility: quickly ramps up on new topics (e.g., AI / AI security) and turns them into relevant use cases and clear customer-facing positioning
• Collaboration & professionalism: strong team player with high integrity and a consistently professional presence; effective cross-functional collaboration with Sales/CS/Product, including knowledge sharing and coaching

What Will Make You Stand Out (Preferred Qualifications)

• Public-sector security/compliance expertise: hands-on experience with German/EU requirements and frameworks (e.g., BSI IT-Grundschutz, C5, KRITIS/NIS2) and ability to map solutions to these controls in customer conversations
• Presales excellence at scale: demonstrated use of qualification/deal frameworks (e.g., Value Selling or MEDDICC), strong discovery methodology, and a track record of building repeatable assets (demo storylines, workshop formats, value calculators)
• Strong cloud and identity ecosystem exposure: experience across major cloud platforms (AWS/Azure/GCP) and identity/zero-trust building blocks (IdP, MFA, conditional access), including integrations and reference architectures

#LI-LS2 

#LI-Remote

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID 426134

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

As we continue to grow, we are excited to add a  Key Account Manager to our team.  Position based in our Frankfurt office (Hybrid - 3 days a week).  

OVERVIEW:  

As part of the phenomenal growth SharkNinja has achieved over the last few years in Germany, we are looking for a new Senior Key Account Manager. This position will be key to driving the next phase of the business development in Germany and to reinforce our fantastic sales team.   

Here are some of the EXCITING things you’ll get to do (RESPONSIBILITIES):  

• Build a sales strategy that achieves & exceed sales and margin targets for your accounts  

• Be the category captain amongst our retailers  

• Ensure that Shark & Ninja are represented in a positive and professional manner at all times both on-line and off-line  

• Planning and executing activities for both on-line, in-store and off-page to drive strong sales out performance  

• Ensure accurate forecasting in line with individual and company goals  

• Work within agreed Promotional (SOA) to ensure sales & margin targets are met  

• Negotiate winning scenarios for both SharkNinja and the customer at all times  

• Interpret market and sell out data into business opportunities  

• Organization of trade shows and retail events  

• Reporting of competitive activities & pricing  

• Identify opportunities to deliver incremental business.  

• Participate in tradeshows, sales meetings and other Company events as required.  

ATTRIBUTES & SKILLS (REQUIREMENTS):  

• Fluent English and German  

• Minimum 7 years of successful sales experience.  

• Previous experience in the consumer goods industry  

• Appetence to our unique products  

• Results driven, Strong negotiator, Exceptional analytical skills  

• Oral and written communication with impact  

• Professional expertise  

• Excel, PowerPoint, Presentation skills & Microsoft skills  

• Interpersonal/collaborative skills  

SharkNinja is the company behind the hugely successful Shark and Ninja brands. Our mission is to delight our consumers with innovative products, and to positively impact people's lives every day in every home around the world! We now have an opportunity for an SEA Manager to join the team and we are searching for someone with strong experience in a direct-to-consumer (D2C) environment.

In this role, you will work across Search & Shopping on the Shark & Ninja brands for Germany, playing a crucial role in delivering further growth in 2026 and beyond.

What You'll Be Doing

• Day-to-day management of Search & Shopping accounts (multi-million-euro annual budget)
• Analyse and interpret performance data to identify areas for improvement and opportunities to drive incremental growth
• Own daily, weekly, and monthly performance reporting against forecasts and KPIs
• Maintain gold-standard account hygiene and take a best-in-class approach to campaign setup and optimisation, collaborating with peers across the globe
• Leverage automation where appropriate and continuously optimise bidding strategies, click-through rates, and cost efficiency
• Monitor and analyse competitor activity
• Challenge the status quo by consistently identifying and testing innovative opportunities to drive long-term growth
• Collaborate with internal teams including customer insights, merchandising, commercial finance, and analytics
• Create, implement, and refine a successful category strategy aligned with SharkNinja's objectives and goals
• Maximise the value of technology platforms and external partnerships (e.g., Google Ads, Microsoft Advertising)
• Keep up to date with the latest industry news and share learnings to upskill the wider team

What We're Looking For

• Fluent in German (written and spoken)
• At least 2 years' experience in SEA, ideally working on eCommerce brands
• At least 1 year's experience managing a monthly budget exceeding €50k
• Strong commercial acumen with a results-driven mindset
• A self-starter with genuine curiosity and a drive to experiment
• Strong interpersonal skills with an ability to work with a variety of styles and personalities
• Thrives in a fast-paced environment and manages competing priorities effectively
• Advanced data analysis skills; strong analytical knowledge is essential
• Experience working in a retail environment would be advantageous
• Google Ads and Microsoft Advertising certification preferred; experience with SA360 would be advantageous
• Experience using AI-powered campaign tools and Google Analytics is advantageous

As we continue to grow, we are excited to add a SENIOR KEY ACCOUNT MANAGER to our German team. The position is based in Frankfurt – 3 days a week.   

OVERVIEW:  

As part of the phenomenal growth SharkNinja has achieved over the last few years, we have created a new position of Key Account Manager. This position will be key to driving the next phase of the business development and to reinforce the team. Working closely with the product team, marketing team and Digital team and with the European Hub, this person will be accountable of the customers growth.   

Here are some of the EXCITING things you’ll get to do (RESPONSIBILITIES):  

We are looking for a dynamic and committed Senior Key Account Manager to help drive our business forward into new markets. Reporting to the Sales Director you will be able to develop, implement and drive account specific plans & promotions in line with the Shark Ninja market strategy, focused on profitable sales growth throughout their portfolio. A solid experience of the Small Domestic Appliances being channel would be a clear plus for the role.   

POSITION PROFILE   

•          To build a sales strategy that achieves & exceed sales and margin targets for your accounts, launch new products 

•          Grow the core category for Benelux and launch new categories 

•          Ensure that Shark & Ninja are represented in a positive and professional manner at all times both on-line and off-line 

•          Planning and executing activities for both on-line, in-store and off-page to drive strong sales out performance 

•          Ensure accurate forecasting in line with individual and company goals 

•          Work within agreed Promotional (SOA) to ensure sales & margin targets are met 

•          Negotiate winning scenarios for both SharkNinja and the customer at all times 

•          Interpret market and sell out data into business opportunities 

•          Organization of trade shows and retail events  

•          Reporting of competitive activities & pricing 

•          Identify new retailers to deliver incremental business. 

•          Participate in tradeshows, sales meetings and other Company events as required. 

ATTRIBUTES & SKILLS (REQUIREMENTS):  

• Fluent English and German   

• Minimum 7 years of successful sales experience.  

• Appetence to our unique products  

• Results driven, Strong negotiator, Exceptional analytical skills  

• Oral and written communication with impact  

• Professional expertise  

• Excel, PowerPoint, Presentation skills & Microsoft skills  

• Interpersonal/collaborative skills, Entrepreneurship and Initiative  

•  Experience in analyzing and interpreting sales data to make informed decisions.  

• Personable and recognizes the importance of building good relationships with customers, internal colleagues and other members of the sales teams.  

• Experience of building sales and marketing strategy by market.  

The role

We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include: 

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

Location: Come and join us in Hamburg, Berlin or Barcelona!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative team who strive for excellence and like to have fun.

Are you ready for your next ride?

Please make sure to submit your CV in English 

YOUR DAILY ADVENTURES WILL INCLUDE:

• Taking ownership of the end-to-end invoice process, from coding expenses to reconciling customer accounts and resolving vendor discrepancies.
• Creating and preparing payment runs for approval and ensuring the accurate posting of all bank account statements and transactions.
• Playing a vital role in closing activities, including posting accruals, creating intercompany invoices, and managing depreciation and amortization to ensure a smooth financial statement process.
• Assisting with monthly VAT filings and sales tax validation, while aligning closely with tax consultants to ensure our annual declarations are bulletproof.
• Partnering with internal and external auditors by providing clear reports, documenting processes, and offering your expertise to ensure all financial audits are successful.
• Actively identifying opportunities to adapt or enhance existing methods within your day-to-day activities to improve the quality and value of our accounting operations.

TO BE SUCCESSFUL IN THIS ROLE:

• Completed degree or vocational training in accounting, finance, or a related field
• At least 3 years of professional experience in accounting
• Confident handling of MS Office programs
• Good knowledge of Microsoft Dynamics 365 (Business Central)
• Knowledge of accounting in accordance with local GAAP is an advantage
• Ability to work in a team, self-motivation and quick comprehension skills
• Structured, accurate, and independent working style
• Good knowledge of English and German

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Hamburg, Berlin or Barcelona!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative team who strive for excellence and like to have fun.

Are you ready for your next ride?

Please make sure to submit your CV in English 

YOUR DAILY ADVENTURES WILL INCLUDE:

• Taking ownership of the end-to-end invoice process, from coding expenses to reconciling customer accounts and resolving vendor discrepancies.
• Creating and preparing payment runs for approval and ensuring the accurate posting of all bank account statements and transactions.
• Playing a vital role in closing activities, including posting accruals, creating intercompany invoices, and managing depreciation and amortization to ensure a smooth financial statement process.
• Assisting with monthly VAT filings and sales tax validation, while aligning closely with tax consultants to ensure our annual declarations are bulletproof.
• Partnering with internal and external auditors by providing clear reports, documenting processes, and offering your expertise to ensure all financial audits are successful.
• Actively identifying opportunities to adapt or enhance existing methods within your day-to-day activities to improve the quality and value of our accounting operations.

TO BE SUCCESSFUL IN THIS ROLE:

• Completed degree or vocational training in accounting, finance, or a related field
• At least 3 years of professional experience in accounting
• Confident handling of MS Office programs
• Good knowledge of Microsoft Dynamics 365 (Business Central)
• Knowledge of accounting in accordance with local GAAP is an advantage
• Ability to work in a team, self-motivation and quick comprehension skills
• Structured, accurate, and independent working style
• Good knowledge of English and German

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Brief summary of role:

The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.  This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support.  CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams.  This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.

What you’ll be doing:

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
• Build and maintain strong working relationships with operational and project-level stakeholders.
• Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
• Monitor account health and usage trends to identify risks and drive proactive customer engagement.
• Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
• Surface expansion and retention risks to account teams.
• Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
• Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst.  Track progress against KPIs for adoption, retention, and growth.
• Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
• Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

What we are looking for:

• 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
• Experience facilitating onboarding, training, or engagement programs with customers.
• Bachelor’s degree preferred or equivalent experience.
• Construction industry experience is strongly preferred.
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
• Strong verbal and written communication skills with the ability to deliver product training effectively.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Strong customer relationship-building skills with a customer-centric mindset.
• Ability to interpret product usage data to identify adoption risks or growth opportunities.
• Strong collaboration skills and willingness to work cross-functionally.
• Problem-solving mindset with the ability to troubleshoot customer issues independently.
• This role requires the ability to travel. The average travel requirements of this role are up to 25%.

Why join us:

• Join one of OpenSpace’s best performing teams and lead growth in a priority European market
• Category defining product with clear customer value and strong references
• Competitive compensation including base salary, variable componet and benefits
• Strong collaboration across Sales, Marketing, Customer Success and Product

About the Opportunity

We’re looking for a Technical Writing Manager (f/m/d) to own our documentation strategy end-to-end—elevating the quality, consistency, and discoverability of Contentful’s technical content. In this role, you will shape processes and frameworks, refine workflows, coordinate localization efforts for our product UI and documentation, and help build a world-class knowledge base for developers, marketers,  and authors alike.

You are proactive, curious, and comfortable with ambiguity. You investigate deeply, bring structure where it’s missing, and drive clarity in complex problem spaces. Your work will meaningfully influence how customers adopt and scale with Contentful, directly contributing to our success at the enterprise level.

What to expect? 

As the Technical Writing Manager (f/m/d), you will manage a Technical Writing Team and ensure documentation is to a high standard and have a passion for enhancing localisation in our product:

Drive High-Quality Documentation

• Lead and develop a small team of Technical Writers.
• Develop a holistic documentation strategy covering processes, tooling, delivery frameworks, and customer-feedback loops for continual improvement.
• Conduct regular reviews and provide coaching to help writers grow and increase their customer impact.
• Produce industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs
• Review, test, and edit content from non-writer contributors
• Identify gaps in Contentful’s knowledge presence and work cross-functionally to address them
• Partner with product managers, engineers, designers and customer-facing teams to develop content when needed
• Contribute to the Help Center to make Contentful more approachable for developers, marketers, and editors
• Establish repeatable checklists and process checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement

Own Localization

• Act as the subject-matter expert on product UI, documentation localization and co-ordination efforts around localization of our product.
• Act as the subject-matter expert on product UI and documentation localization.
• Drive and execute localization strategy to ensure Contentful product UI and documentation is accessible to a global audience.

What you need to be successful

Required Skills

• Expertise in localization practices and workflows
• Exceptional attention to detail and strong organizational skills
• Strong technical writing skills
• Excellent communication and interpersonal skills
• Strong process orientation with a passion for operational excellence
• A growth mindset with a desire to learn and help others learn

Preferred Experience

• Familiarity with API documentation and docs-as-code workflows
• Engineering background or technical skills
• Demonstrated experience managing or leading teams

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

#LI-remote #LI-AT1

About the opportunity

We are looking for a Senior Product Manager to help build capabilities that enable personalization and optimization at scale. This role focuses on shaping foundational systems and customer-facing functionality used to deliver personalized, high-performing digital experiences.

The ideal candidate is passionate about data-driven products and excels at owning the end-to-end lifecycle of a product, responsible for defining, evolving, and ensuring a successful execution across a wide product surface that helps enterprise customers, deliver personalized experiences, and continuously optimize results. The scope includes data infrastructure, intelligent automation, and visual experiences  -  all powered by innovative AI capabilities.

This is an opportunity to play a key role in shaping how digital teams measure and grow their content’s impact in a fast-evolving AI-driven market.

What to expect? 

• Own the end-to-end lifecycle of product capabilities, from discovery through delivery, iteration, and measurable outcomes.
• Define and evolve APIs, SDKs, and AI systems that power personalization and experimentation use cases at scale.
• Partner closely with Engineering on system design, architectural trade-offs, scalability, and long-term technical direction.
• Drive product decisions that support personalization at scale, including emerging agentic and automated optimization approaches.
• Apply domain knowledge in personalization, experimentation, and optimization to guide prioritization and roadmap decisions.
• Engage directly with customers, partners, and prospects to understand needs, validate solutions, and represent the product externally.
• Collaborate with Product Marketing and Go-To-Market teams to shape clear value propositions and customer narratives.
• Work cross-functionally with Research, Design, Engineering, Data, and other Product teams to deliver cohesive, extensible solutions.
• Balance near-term delivery with longer-term investments in internal systems and technical foundations.

What you need to be successful?

• Proven experience as a Senior Product Manager owning and shipping complex products through a full lifecycle in a B2B SaaS context.
• Strong technical product management skills, with experience working on APIs, SDKs, or data- and platform-oriented products.
• Ability to engage deeply with engineers on technical design, constraints, and trade-offs.
• Domain experience in personalization, experimentation, optimization, or adjacent problem spaces.
• Strong customer empathy and experience working directly with enterprise marketers, developers, and stakeholders.
• Clear, structured communication skills across technical and non-technical audiences.
• Comfort operating independently, making decisions in ambiguous problem spaces, and driving outcomes.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation.

This is a hands-on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes.

This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast-evolving, AI-driven market. 

What to expect

• Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery.
• Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities.
• Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale.
• Lead cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment.
• Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface.
• Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas.
• Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision.
• Champion best practices in product management, including agile methodologies, data-driven decision making, and experimentation.
• Drive clarity across multiple workstreams, balancing short-term delivery needs with longer-term strategic bets.
• Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade-offs and driving high-impact decisions within cross-functional teams.
• Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well.

What you need to be successful

• Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data-focused product).
• Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user-facing layers.
• Strong hands-on product leadership: you are comfortable personally driving discovery, defining strategy, making trade-offs, and stepping into execution details when needed.
• Own the definition and execution of group-level goals aligned with company priorities and long-term product vision.
• Proven track record in building and scaling data platforms and API-first products, with the ability to drive innovation and adoption.
• Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders.
• Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates.
• Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact.
• Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams.
• You demonstrate grit and a willingness to dive into the details, taking a hands-on approach to solving product challenges and driving execution.
• Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

We are looking for an Engineering Manager (f/m/d) to lead one of Contentful’s highly leveraged platform teams: Workflows.

This team owns Contentful’s Orchestration Platform — the workflow + automation engine behind approvals, tasks, triggers, and action execution. 

This is a high-impact role: your work will accelerate many product teams and improve the foundation customers rely on every day.

What to expect? 

In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and collaborate with internal teams and external partners to keep our architecture, tech stack, and development practices aligned to deliver impact.

• Build and support high-performing, globally distributed teams, with a culture of collaboration, ownership, and continuous improvement.
• Partner closely with Product and Design to shape and deliver the roadmap for UI Foundations and Workflows, balancing near-term needs with long-term platform health.
• Enable platform adoption across teams through clear interfaces, documentation, migration support, and predictable release practices.
• Evolve the orchestration platform (workflow APIs, execution semantics, integrations/actions, reliability/observability) to support approvals, tasks, triggers, and automation at scale.
• Strengthen operational practices with healthy on-call/support models, incident response, post-incident learning, and measurable reliability improvements.
• Coach and develop engineers across levels, supporting growth, feedback, and sustainable delivery habits.
• Collaborate with AI Enablement and product teams so AI-powered capabilities (e.g., AI Actions/Suggestions) integrate cleanly into workflows and UI foundations with clear boundaries and reliable behavior.

What you need to be successful?

• We’re looking for an Engineering Manager who enjoys platform environments where success depends on adoption, stability, and strong partnership with many internal customers. To succeed in this role, you should:
• 2+ years of experience managing cross-functional development teams and delivering complex solutions with Product and Design partners.
• Comfortable working in ambiguity and change, bringing structure and clarity while balancing short-term delivery with long-term platform strategy.
• Experience with platform or foundational teams where success depends on adoption, stability, documentation, and thoughtful rollout/migration support.
• Technical breadth across modern web platforms and backend distributed systems; able to review architecture, ask strong questions, and help teams make good tradeoffs (app shell/navigation, design systems, shared packages, APIs, workflow engines, event-driven execution).
• Familiarity with event-driven distributed systems concepts such as queues, orchestration, retries, idempotency, long-running workflows, and reliability—enough to guide discussions and support strong engineering decisions.
• Strong quality mindset for platforms: observability, incident readiness, performance, safe rollout practices (versioning, backwards compatibility, migrations, deprecations).
• Product-minded: able to translate early ideas into workable technical options and tradeoffs, especially where flexibility and simplicity need careful balance.
• Strong collaboration across many stakeholders and teams, helping align on priorities, dependencies, and sequencing with transparency.
• People leadership strength: hiring, coaching, feedback, and creating an inclusive environment where engineers can do their best work.
• Familiarity with modern AI-enabled product development and comfort supporting teams to use AI responsibly (for productivity and for product integration), with measurable outcomes and a strong quality bar.
• Experience with B2B SaaS and enterprise expectations (security, compliance, reliability) is a plus.

Bonus:

• Experience building workflow/automation platforms (state machines, orchestration engines, integration ecosystems) with strong operability requirements.
• Familiarity with security/compliance considerations for systems that execute actions and integrate with external services (auditability, permissions, data handling).

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

As a Senior Customer Success Manager DACH (f/m/d) ,  you will work directly with Contentful customers in  the EMEA  region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful.  You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.  

What to expect? 

• Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 20-30 enterprise accounts.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
• Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
• Drive product adoption, customer satisfaction, and overall influence on customer health scores
• Lead effective and consistent customer Business Reviews based on the defined business goals of the customer
• Flag and proactively mitigate risks within a book of business
• Drive the renewal conversations to close with Contentful’s largest and most strategic logos. 
• Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. 
• Close renewals on time and forecast them accurately to leadership weekly
• Create and drive customer close plans for renewal
• Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
• Prepare to travel ~25% annually for customer onsite meetings 

What you need to be successful?

• College / University Degree is highly preferred
• 7+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience.
• Excellent oral and written communication skills in English and German
• Demonstrated success in meeting or exceeding sales or performance goals
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently 
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Collaborate effectively with cross-functional teams, including sales, product, and support
• Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools).
• Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required
• Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers, understand and demo a sass platform product.
• Demonstrate a commitment to prioritizing customer success and aligning it with company goals.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

Contentful is undergoing a core pivot: evolving from a developer-centric CMS into a unified creation environment where marketers are first-class citizens. We aren’t just adding a UI; we are re-engineering how the world’s biggest brands create digital experiences.

As the Senior PM for Marketer Experience, you will drive this 0 to 1 evolution. You aren’t just "adding a UI", you are driving the evolution of our product to turn our powerful technical engine into an intuitive, high-velocity tool that marketing teams love to use.

What to expect? 

• Drive the Pivot: Evolve a high-level strategic vision into a concrete product. You’ll take the lead on making Contentful a "home" for marketers, ensuring the product stays powerful but becomes accessible.
• Define the "Right" Enterprise Scope: You won’t just build "simple" tools. You will deeply understand the needs of complex global enterprises and define a scope that is sophisticated enough for their scale, yet lean enough to ship and iterate quickly.
• Obsess Over Usability: Quality for you is measured by how great, powerful, and easy-to-use the tools are for marketers, ensuring user autonomy. You win when a marketer can build and launch a complex global experience independently—without needing a developer for every change.
• Cross-Team Collaboration: You must collaborate effectively with other product and engineering teams. This project has high dependencies across the organization; success requires navigating the ecosystem.

What you need to be successful?

• 0→1 Experience: You’ve taken a product from "messy idea" to "polished reality" before. You thrive in ambiguity and create your own clarity.
• The "Surgical" Scoper: You can demonstrate a track record of navigating complex requirements and distilling them into a clear, prioritized product definition that meets user needs.
• Persona Empathy: You can speak deeply with a systems engineer about architecture, then turn around and advocate for a marketer’s workflow with equal passion.
• Grit: You have stories of pushing through setbacks and evolving a product based on real-world feedback.
• Commercial Mindset: You can clearly tie customer problems and product solutions to business outcomes. You understand that solving a marketer's pain point is only a win if it also drives adoption, retention, and competitive advantage.
• Exceptional communication abilities, including an executive presence, are necessary, with the expectation of confidently articulating product strategy in discussions with customers and sales teams.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Enterprise Account Executive (Turkey), you will drive new business growth by bringing Parloa’s agentic AI platform to leading enterprises across the region. You’ll engage senior stakeholders, navigate complex sales cycles, and help organizations transform how they deliver customer experience at scale.

This is your opportunity to build a market from the ground up—shaping Parloa’s presence in Eastern Europe, opening new enterprise relationships, and defining how we scale in the region.

Areas of ownership:

• New Business Development: Own the full sales cycle from pipeline generation to closing, with a strong focus on acquiring new enterprise customers and establishing Parloa in Eastern Europe.
• Market Development: Build and expand a new market by identifying opportunities, shaping territory strategy, and creating momentum in a largely untapped region.
• Strategic Deal Execution: Lead complex, multi-stakeholder sales processes, including tenders, negotiations, and commercial structuring with senior decision-makers.
• Customer Advisory: Act as a trusted advisor, helping customers understand how Parloa and agentic AI drive measurable business impact and transformation.
• Cross-functional Collaboration: Partner closely with Solution Engineering, Business Development, and Value Consulting to deliver a seamless and high-quality buying experience.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.

Who you are:

• 4+ years of experience in SaaS or technology sales in a closing role, with a consistent track record of meeting or exceeding revenue targets
• Proven ability to win new logos and navigate complex, multi-stakeholder enterprise sales cycles
• Experience building a pipeline in outbound-driven environments, ideally with exposure to new or developing markets
• Strong ability to engage and influence senior stakeholders, including VP and C-level executives
• Excellent communication, negotiation, and presentation skills
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in Turkish and fluent in English.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Regional Vice President Sales, Eastern Europe & Alps, you will lead and scale a team of Enterprise Account Executives, driving revenue growth across new logo acquisition and customer expansion. As part of the CEE Commercial Leadership team, you’ll shape how Parloa builds and wins in a diverse and evolving region.

This is your opportunity to build a market from the ground up while developing a high-performing sales organization, defining go-to-market strategy, establishing Parloa’s presence, and driving long-term growth at scale.

Areas of ownership:

• Sales Leadership & Team Development: Lead, coach, and scale a team of Enterprise Account Executives, fostering a high-performance culture and consistently exceeding revenue targets.
• Go-to-Market Strategy: Own and execute the regional GTM strategy, including market entry, segmentation, positioning, and early customer acquisition.
• Revenue Growth: Drive both new logo acquisition and expansion within existing accounts, ensuring sustainable and scalable revenue growth.
• Strategic Deal Support: Guide the team through complex, multi-stakeholder enterprise sales cycles, supporting deal strategy and executive engagement when needed.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.
• Talent Acquisition & Development: Hire, onboard, and develop top sales talent, building a strong and scalable team.
• Cross-functional Leadership: Partner closely with Growth, Partnerships, Solution Engineering, and Customer Engagement to align across the full revenue funnel.

Who you are:

• 3+ years of experience leading B2B SaaS sales teams, ideally across international or emerging markets such as Eastern Europe or the Alps
• Strong understanding of complex enterprise sales cycles (300k+ ARR deals)
• Proven track record of building and leading high-performing teams in high-growth SaaS, AI, or technology environments
• Experience coaching methodology-based selling (e.g. MEDDPICC) and driving a challenger mindset
• Data-driven in managing pipeline, forecasts, conversion rates, and deal health
• Strong executive presence, with the ability to engage and influence C-level stakeholders
• Ability to balance structure and pragmatism in a fast-paced, scaling environment
• Values-driven leadership style, with a focus on accountability, ownership, and team success
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

Our Sales department is hiring an Inside Channel Account Manager for the DACH region. This high-profile position will have frequent communication with our senior leadership teams. The Channel Account Manager will work closely with the Nozomi Networks’ sales and technical teams to build a strong pipeline of incremental channel-led business to ensure the continued growth in the region. The ideal candidate will thrive in a fast-paced environment. You will be passionate about selling and helping advance innovative solutions with Distributors, Resellers, System Integrators, OEM partners and MSSPs.

In this role, you will:

• Work with colleagues to develop a regional channel partner strategy for the DACH region
• Recruit targeted and specific channel partners to the Nozomi Networks’ channel program where necessary
• Ongoing technical and sales enablement of channel partner ecosystem
• Ongoing management of channel and technology partner relationships
• Develop and present regular metrics reporting by partner
• Exceed quarterly results for sales bookings
• Meet / Exceed Channel specific Objectives and Key Results (OKR’s)
• Learn new and emerging technologies and remain current with information security news, techniques, and trends
• Attend industry trade shows and security related conferences in support of activities
• Work closely with Marketing to design and implement promotions, campaigns and awareness with channel partners
• Perform additional responsibilities as needed to support channel strategy execution and overall business objectives.

To be successful in the role, you will have:

• Bachelor’s degree or Master’s degree or equivalent experience
• Proven sales experience in technology software or information security
• Strong track record of driving high-quality, repeatable pipeline generation by conceiving, executing, and reporting scalable partner ecosystem programs that consistently deliver measurable revenue impact
• High Performer who goes above & beyond
• Can demonstrate strong relationships with existing channel partners in region
• Leverage strong OT knowledge base to align partner solutions with customer operational technology environments
• Can demonstrate experience building and/or managing a regional channel program for a software vendor (IoT / OT Security)
• Familiarity with the federal ecosystem and key federal partners is preferred
• Ability to work effectively as a remote employee
• Excellent communication skills and ability to interact with partners, colleagues and customers on a daily basis
• Fluent in both written and spoken English 
• Fluent in both written and spoken German
• Willingness to travel extensively (often with short notice)

Competencies

• Active Listening and Communication
• Business Insight and Acumen
• Drive for Results (Get things done)
• Emotional Intelligence (EQ), Interpersonal skills and Empathy
• Objection Handling, Influencing and Negotiation
• Planning & Organizing
• Prospecting and Lead Generation
• Relationship Building and Customer Focus
• Sales Process and Pipeline Management
• Solution Orientated Mindset
• Teamwork, Collaboration and Cultural Alignment

#LI-Remote

#LI-AF1

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen!

Bist du ein kommunikationsstarker Kopf mit einer Leidenschaft für den Aufbau langfristiger Beziehungen? Blühst du in einem dynamischen Umfeld auf und bist ein Profi im Abschluss von Deals? Dann wollen wir dich unbedingt kennenzulernen!

Wir suchen einen proaktiven und serviceorientierten Inside Sales Manager, um das Wolt-Händlernetzwerk in ganz Deutschland auszubauen. In dieser Rolle steuerst du den gesamten Verkaufszyklus – von der Lead-Generierung bis zum Vertragsabschluss – indem du potenzielle Wolt-Partner telefonisch ansprichst. Du wirst einen direkten Einfluss auf das Wachstum von Wolt haben, indem du neue Einzelhandelspartner identifizierst und an Bord holst.

Deine Hauptaufgaben

• Lead-Generierung & Akquise: Recherche und Identifizierung potenzieller Wolt-Partner in ganz Deutschland sowie Durchführung von Outbound-Kaltakquise-Anrufen, um neue Geschäftsmöglichkeiten zu erschließen und eine starke Sales-Pipeline aufzubauen.

• Beziehungsmanagement: Aufbau und Pflege starker, langfristiger Beziehungen zu unseren Wolt-Partnern für gemeinsamen Erfolg. Du gehst auf die Bedürfnisse der Händler ein und präsentierst Wolt als die ideale Lösung.

• Sales Performance: Erreichen und Übertreffen von Verkaufszielen durch den konsequenten Abschluss neuer Partnerschaften. Du trackst und reportest deine KPIs wie die Anzahl der Anrufe, virtuelle Meetings und neu gewonnene Partner.

• Koordination & Dokumentation: Sicherstellung eines reibungslosen Onboardings neuer Partner durch sorgfältige Dokumentation in unserem CRM-System. Du arbeitest eng mit internen Teams zusammen, um Prozesse zu optimieren und ein nahtloses Erlebnis für unsere Partner zu garantieren.

• Sorgfalt und Liebe zum Detail sind hierbei ausdrücklich erwünscht.

Erforderliche Fähigkeiten & Erfahrungen

• Erfahrung & Skills: Du verfügst über einschlägige Erfahrung im B2B-Vertrieb oder Account Management, idealerweise in einem schnelllebigen Umfeld. Du bist sicher in der Kaltakquise und darin, Interessenten von Wolt zu begeistern. Erfahrung im Einzelhandel oder in der Dienstleistungsbranche ist ein Plus.

• Persönlichkeit & Sprachen: Du bist ehrgeizig, zielorientiert und arbeitest gerne in einem dynamischen Setting. Du bringst eine positive „Can-do“-Einstellung sowie die Bereitschaft mit, zu lernen und dich anzupassen.

• Kommunikation: Exzellente Deutschkenntnisse in Wort und Schrift sind essenziell, ebenso wie ausgeprägtes Verhandlungsgeschick.

• Arbeitsmodell: Für diese Rolle ist eine Präsenz von 4 Tagen pro Woche im Büro erforderlich.

Was wir dir anbieten

• Internationale Atmosphäre: Arbeite in einem global agierenden Technologieunternehmen und gestalte etwas Außergewöhnliches mit.

• Lern- und Wachstumsmöglichkeiten: Profitiere von einer steilen Lernkurve und entwickle dich in einem dynamischen Umfeld weiter.

• Eigenverantwortung: Arbeite selbständig in einem engagierten und dynamischen Team mit flachen Hierarchien.

• Zusätzliche Benefits: Rabatte auf Wolt-Bestellungen, ÖPNV-Zuschuss, Wellness-Zuschuss (Urban Sports Club), Wunsch-Hardware.

• Work-Life-Balance: 30 Tage Urlaub, flexible Arbeitszeiten, modernes & hundefreundliche Büros.

Nächste Schritte

Wenn du in einem wachstumsstarken Umfeld arbeiten, Verantwortung übernehmen und Teil eines ehrgeizigen und lustigen Teams sein möchtest, dann bewirb dich jetzt, um das Gespräch in Gang zu bringen!

Bitte beachte, dass wir aufgrund von GDPR keine Bewerbungen per E-Mail akzeptieren. Stelle sicher, dass du dich über unsere Karriereseite bewirbst!

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnnen-Portfolio. Wir suchen einen Mass Account Managerin, derdie die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager*in übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnerinnen nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

• Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
• Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partner*innenwerts
• Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
• Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
• Weitergabe von Best Practices sowie Mentoring von Associates
• Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

• Verbesserung der Verfügbarkeit und Aktivitätsrate
• Reduzierung der Ablehnungsrate
• Erfolgreiche Vermeidung und Rückgewinnung von Churn
• Nutzung kommerzieller Tools (Ads, Deals, Promotions)
• Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

• 3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
• Fließende Deutsch- und Englischkenntnisse
• Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
• Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
• Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
• Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

• Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
• Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

• Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
• Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner*innen beizutragen
• Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
• Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
• Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
• Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

• Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
• Gespräch mit deiner potenziellen Führungskraft
• Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnnen-Portfolio. Wir suchen einen Mass Account Managerin, derdie die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager*in übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnerinnen nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

• Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
• Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partner*innenwerts
• Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
• Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
• Weitergabe von Best Practices sowie Mentoring von Associates
• Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

• Verbesserung der Verfügbarkeit und Aktivitätsrate
• Reduzierung der Ablehnungsrate
• Erfolgreiche Vermeidung und Rückgewinnung von Churn
• Nutzung kommerzieller Tools (Ads, Deals, Promotions)
• Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

• 3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
• Fließende Deutsch- und Englischkenntnisse
• Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
• Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
• Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
• Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

• Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
• Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

• Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
• Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner*innen beizutragen
• Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
• Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
• Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
• Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

• Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
• Gespräch mit deiner potenziellen Führungskraft
• Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Wolt is building the ultimate Commerce Platform (CP) engine, and we are executing our 2026 Strategic Framework to start operating as a one stop shop platform and seamlessly integrate Drive, Parcel, Storefront and more into our core commercial operating model.

We are looking for a strategic and execution-focused Revenue Operations Manager to drive this transition. This role will oversee the scaling of the Commerce Platform by leveraging our current commercial engine and embedding CP into existing Wolt mechanics, ensuring consistency, scalability, and organizational alignment. The role expands on all Wolt markets globally!

What you’ll be doing

As the Revenue Operations Manager for the Commerce Platform, you will help build the operational vision and lead together with the Central team the phased execution to transition CP into standard Wolt commercial products. You will align processes across Sales, Account Management (AM), and Merchant Ops to unlock scalable growth. 

Day-to-day in this role you’ll:

• Drive the phased execution roadmap transitioning the organization from active sales with limited scope to a full-scale standard Wolt commercial motion
• Align CP sales structures to Wolt and overall Marketplace standards, ensuring CP products are being rolled out in accordance to Wolt priorities commercially
• Collaborate cross-functionally with Selection Intelligence (to produce CP hitlists), Central team (to prepare them for troubleshooting and post-activation support), and existing Sales/AM teams.
• In the first 3-6 months, focus on data cleanup and structural alignment to unify CP merchants under guidance, guardrails and targets, set up KPIs for dedicated CP sales teams, and remove internal friction.
• Within 6–12 months, achieve a full-scale rollout by broadening CP sales motions and roadmap execution is being scaled globally 
• Report progress to senior management and proactively manage key stakeholder communication to identify opportunities for improvements and scalability
• Ad hoc analysis, commercial support, frameworks, guidelines and guardrails building for management

Our humble expectations

• Experience in Revenue Operations, Sales Strategy, or leading complex commercial integrations, with a strong track record of driving cross-functional alignment.
• Proven ability to manage phased system and operational rollouts, particularly experience with Salesforce/CRM implementation as a single system of record.
• Strong understanding of distinct sales motions, including Enterprise (ENT) Sales, SMB Sales, Account Management, and support services.
• Experience standardizing incentive models, variable pay structures, and performance tracking (cockpits) across large commercial organizations.
• Strategic communicator who can craft vision, build trust with stakeholders, and translate complex data cleanup and structural requirements into clear, actionable roadmaps.
• Strength in setting strategy and translating it into OKRs and KPIs (such as activities/won deals) with clear accountability.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup.
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills.
• 💪Instant impact: Take ownership and make a difference.
• 💙Big hearts and small egos: Surround yourself with smart, friendly people.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Experience: +5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Strategic thinking: Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt’s KPIs and financial targets.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge). 
• Sales: Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
• Time Management: Good time-management skills with a problem-solving attitude
• Interpersonal Skills: Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Proactivity: High sense of ownership and proactivity
• Tools:  Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge
• Language Skills: Fluent in German and excellent English skills.

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

Senior Account Manager (m/w/d)

About Wolt

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen!

Deine Hauptaufgaben

Unser Account Management Team ist das Herzstück von Wolt und stellt den Erfolg unserer bestehenden Restaurantpartner sowie den Erfolg von Wolt in Deutschland sicher. Als Senior Account Manager (m/w/d) verantwortest du unsere größten SMB-Partner, steigerst die Nutzung der Wolt-Produkte und treibst deren Wachstum auf unserer Plattform voran.

• Wolt Produkte: Du nutzt dein geschäftliches Geschick und deine analytischen Fähigkeiten, um die Akzeptanz von Wolt-Produkten und -Dienstleistungen bei den Restaurantpartnern in deinem Portfolio zu erhöhen.

• Strategische Partnerschaften: Du führst komplexe kommerzielle Verhandlungen, um die Zusammenarbeit mit wichtigen Partnern zu stärken und gleichzeitig die finanziellen Ziele zu erreichen.

• Portfolio-Performance: Du überwachst kontinuierlich die Leistung deines Portfolios, interpretierst komplexe Datensätze und berätst deine Partner datengestützt (Consultative Approach).

• Business Reviews: Du leitest regelmäßige Meetings, präsentierst Geschäftsberichte und führst Verhandlungen auf Augenhöhe.

• Zusammenarbeit: Du arbeitest eng mit dem Marketing-Team zusammen, um gemeinsame Kampagnen mit den Restaurantpartnern zu planen und umzusetzen.

• Mentoring: Du agierst als erfahrene Präsenz im Team und unterstützt Kolleg*innen durch Training und Mentorship bei ihrer Weiterentwicklung.

• Marktanalyse: Du beobachtest aktiv den Wettbewerb und nutzt das Feedback, um Produktverbesserungen bei Wolt voranzutreiben.

Erforderliche Fähigkeiten & Erfahrungen

• Einschlägige Berufserfahrung: Du bringst fundierte Erfahrung in einer kundenorientierten, kommerziellen Rolle mit (z. B. Account Management, Sales oder Marketing).

• Strategisches Denken: Du verstehst die wirtschaftlichen Treiber der Branche und identifizierst proaktiv Wachstumschancen für deine Accounts und Wolt.

• Datenaffinität: Du hast Erfahrung im Umgang mit analytischen Dashboards (z. B. Looker, Power BI) und verfügst über fortgeschrittene Kenntnisse in MS Excel oder Google Sheets.

• Kommunikationsstärke: Du besitzt eine vertriebsorientierte Denkweise sowie exzellente kommunikative Fähigkeiten für strategische Gespräche in einem dynamischen Umfeld.

• Selbstmanagement: Du arbeitest proaktiv, lösungsorientiert und verfügst über ein sehr gutes Zeitmanagement.

• Sprachkenntnisse: Du kommunizierst fließend auf Deutsch und verfügst über sehr gute Englischkenntnisse.

Keine Sorge, falls du noch nicht alle Punkte perfekt erfüllst – wir suchen Menschen mit Potenzial, die mit uns wachsen wollen!

Was wir dir anbieten

• Internationale Atmosphäre: Arbeite in einem global agierenden Technologieunternehmen und gestalte etwas Außergewöhnliches mit.

• Lern- und Wachstumsmöglichkeiten: Profitiere von einer steilen Lernkurve und entwickle dich in einem dynamischen Umfeld weiter.

• Eigenverantwortung: Arbeite selbständig in einem engagierten und dynamischen Team mit flachen Hierarchien.

• Zusätzliche Benefits: Rabatte auf Wolt-Bestellungen, ÖPNV-Zuschuss, Wellness-Zuschuss (Urban Sports Club), Wunsch-Hardware.

• Work-Life-Balance: 30 Tage Urlaub, flexible Arbeitszeiten, modernes & hundefreundliche Büros.

Nächste Schritte

Wenn du in einem wachstumsstarken Umfeld arbeiten, Verantwortung übernehmen und Teil eines ehrgeizigen und lustigen Teams sein möchtest, dann bewirb dich jetzt, um das Gespräch in Gang zu bringen!

Bitte beachte, dass wir aufgrund von GDPR keine Bewerbungen per E-Mail akzeptieren. Stelle sicher, dass du dich über unsere Karriereseite bewirbst!

Our Onboarding team is the first step in our restaurant partners’ Wolt journey — and as a Specialist, you’ll make sure that journey starts off better than they ever imagined. You’ll be the go-to person for some of our most high-profile and strategically important acquired partners, guiding them through their onboarding, making them feel at home on Wolt, and setting them up for long-term success.

But you won’t stop there. You’ll also get stuck into projects that improve how we work, making our onboarding process faster, smoother, and even more delightful for every partner who joins us.

If you’re the kind of person who can juggle details without losing sight of the big picture, loves building great relationships, and is always looking for ways to make things better — this might just be your next adventure.

What you’ll be doing

• Own the onboarding experience for high-profile and strategically important restaurant partners, ensuring every step meets Wolt’s highest standards.

• Lead and deliver projects that make our onboarding process more efficient, more scalable, and more partner-friendly.

• Act as the main point of contact for partners during onboarding — training them on our tools, sharing best practices, and making sure they feel confident from day one.

• Work hand-in-hand with sales, operations, and account management teams to guarantee a smooth handover and a strong start for every partner.

• Keep a close eye on quality and partner satisfaction in the first months, stepping in to solve problems before they become roadblocks.

• Use our data and insights to spot growth opportunities for partners and recommend ways to make the most of them.

• Ensure every venue’s content and visuals on the platform are accurate, engaging, and aligned with the Wolt brand.

• Share your know-how with the team, helping newer onboarding colleagues grow and thrive.

Our humble expectations

• Experience in onboarding, account management, or partner-facing operations — ideally with high-value clients.

• Strong project management skills, from planning to execution.

• Great communication and relationship-building abilities, with a knack for creating trust and keeping things moving.

• Detail-oriented, organized, and able to juggle multiple priorities without breaking a sweat.

• Data-savvy with solid problem-solving skills and a “let’s make it happen” mindset.

• Passion for food, restaurants, and delivering top-notch service.

• Excellent written and spoken German, plus strong English skills.

Next steps

If we think you could be a great match, we’ll kick things off with a short screening call, then you’ll meet the hiring manager, and finally, you’ll get to show your skills in a case study based on real-life Wolt scenarios.

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Fluency in German and good English skills

• 3–5 years of experience in Account Management, Sales, Category / Vendor Management, or Marketing positions

• BA or MA degree in a relevant field (e.g. Business Management, Marketing)

• Understanding of sales principles and ability to deliver excellent partner experience

• Strong verbal and written communication skills with an ability to build relationships

• Good time-management skills with a problem-solving attitude

• High sense of ownership and proactivity

• Knowledge or previous exposure to analytical dashboards (e.g. Looker, Power BI) or data-driven decision-making

• Advanced Microsoft Excel / Google Sheets knowledge

• Willingness to travel regularly to meet key partners within the assigned city or region

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

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Bist du ein erfahrener und strategischer Account Manager mit einer ausgeprägten "Service zuerst"- und analytischen Denkweise? Reizt dich eine herausfordernde Rolle in einem der am schnellsten wachsenden Unternehmen Europas? Wenn ja, dann freuen wir uns auf ein Gespräch mit Dir!

Deine Aufgaben

Unser Account Management Team ist das Herz und die Seele von Wolt und stellt den Erfolg all unserer bestehenden Restaurant Partner und von Wolt in Deutschland sicher. Da Wolt sowohl im Umfang als auch im Angebot wächst, muss die Stärke unserer Account Management Abteilung entsprechend wachsen.

Als Account Manager bei Wolt bist du verantwortlich für die Betreuung unserer größten SMB-Händler, die Steigerung der Akzeptanz von Wolts Produkten und die Förderung ihres Wachstums auf der Plattform. In dieser Rolle führst du  kommerzielle Verhandlungen, schließt komplexe Verträge in einem wettbewerbsintensiven Umfeld ab, analysiert und synthetisiert große Datensätze und betreust dein Portfolio mit einem beratenden Ansatz.

Deine täglichen Aufgaben:

• Wolt´s Produkte: Du nutzt dein unternehmerisches Gespür und deine analytischen Fähigkeiten, um die Akzeptanz der Produkte und Dienstleistungen von Wolt bei den Restaurant Partnern in deinem Portfolio zu steigern.
• Strategische Partnerschaften: Du führst komplexe kommerzielle Verhandlungen, um die Partnerschaft mit wichtigen Restaurant Partnern zu stärken und gleichzeitig die finanziellen Ziele für diese Konten zu erreichen.
• Portfolio Performance: Du überwachst kontinuierlich die Performance deiner Portfolios, interpretierst komplexe Datensätze und bietest deinen Partnern datengestützte Beratung.
• Business Reviews: Du führst regelmäßige Meetings durch, präsentierst Business Reviews und leitest Diskussionen mit einem beratenden Ansatz.
• Collaboration: Du arbeitest eng mit dem Marketing Team zusammen, um Kampagnen gemeinsam mit Restaurant Partnern zu planen und umzusetzen.
• Mentorship: Du bist eine erfahrene Persönlichkeit und Wissensquelle im Team und hilfst anderen, sich durch Schulungen und Mentoring weiterzuentwickeln.
• Marktanalyse: Du beobachtest aktiv das Wettbewerbsumfeld und die Feedbackschleife, um die Produktverbesserungen von Wolt zu beeinflussen.

Unsere bescheidenen Erwartungen

• Fließende Deutschkenntnisse und gute Englischkenntnisse

• 3–5 Jahre Erfahrung im Account Management, Vertrieb, Category / Vendor Management oder Marketing

• Abgeschlossenes Bachelor- oder Masterstudium in einem relevanten Bereich (z. B. BWL, Marketing)

• Verständnis von Vertriebsprinzipien und die Fähigkeit, ein hervorragendes Partnererlebnis zu bieten

• Starke mündliche und schriftliche Kommunikationsfähigkeiten sowie die Fähigkeit, Beziehungen aufzubauen und zu pflegen

• Gute Zeitmanagement-Fähigkeiten mit einer lösungsorientierten Denkweise

• Hohes Maß an Eigeninitiative und Verantwortungsbewusstsein

• Kenntnisse oder Erfahrung mit analytischen Dashboards (z. B. Looker, Power BI) oder datengetriebener Entscheidungsfindung

• Fortgeschrittene Kenntnisse in Microsoft Excel oder Google Sheets

• Bereitschaft, regelmäßig zu reisen, um wichtige Partner in der jeweiligen Stadt oder Region zu treffen

Was wir bieten

• Dynamisches Umfeld: Eine Gelegenheit, in einem schnell wachsenden Technologieunternehmen mit Startup-Mentalität zu arbeiten.
• Wirkungsvolle Arbeit: Die Chance, einen bedeutenden Einfluss auf das Wachstum und den Erfolg unserer Einzelhandelspartner zu nehmen.
• Kollaborative Kultur: Eine unterstützende und inklusive Teamkultur, die Innovation und kontinuierliche Verbesserung schätzt.
• Professionelles Wachstum: Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung innerhalb einer globalen Organisation.

Nächste Schritte

Nachdem einer unserer Talent Acquisition Partner deine Bewerbung geprüft hat und feststellt, dass Du die erforderlichen Kriterien erfüllen, wirst du zu den folgenden Schritten eingeladen:

• Kennenlerngespräch (Du lernst Wolt kennen und Wolt lernt Dich kennen)
• Gespräch mit Deinem potenziellen Manager
• Zeig uns, warum Du der beste Kandidat für die Stelle bist! (Case Study)
• Abschließendes Gespräch, in dem wir sicherstellen, dass wir perfekt zueinander passen.