• Support the development of web-based frontend space ground system software, including 2D and 3D interfaces, using React and TypeScript
• Contribute to team discussions on architecture, design, and code reviews
• Collaborate with cross-functional teams including space operators, designers, backend engineers, and astrodynamics algorithm engineers
• Take on well-scoped tasks and features with guidance from experienced engineers
• Write tests and follow established testing practices to maintain code quality

• Pursuing or recently completed a bachelor's degree in Computer Science or a related discipline
• Basic understanding of HTML/CSS and modern JavaScript or TypeScript
• Familiarity with React or similar modern frontend frameworks
• Basic understanding of how frontend applications communicate with backend services (e.g., REST APIs, WebSockets)
• Interest in building complex, data-rich user interfaces
• Comfort with Git and collaborative development workflows
• Strong written and oral communication skills and aptitude for working across disciplines
• Enjoys debugging and problem solving
• A strong bias towards understanding how things work rather than accepting the status quo

• Experience with React patterns including hooks, functional components, and component composition
• Exposure to testing frameworks such as Jest, Vitest, or React Testing Library
• Familiarity with component libraries, design systems, or tools like Storybook and Figma
• Exposure to Three.js, React Three Fiber, or other web-based 3D libraries
• Familiarity with CSS-in-JS, Tailwind, or other modern styling approaches
• Exposure to databases such as PostgreSQL or MySQL
• Interest in data visualization, real-time interfaces, or interactive 3D applications

COMPENSATION

• Base Salary: $28/hour 

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

About the Role:

We're looking for seasoned full-stack software engineers to join the teams behind Gusto's customer-facing products — the features and experiences that small business owners and their employees rely on every day.

As a Staff Software Engineer, you'll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships. 

If you're drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!

Here’s what you’ll do day-to-day:

• Design, build, and test Gusto core products such as Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro, among others
• Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale
• Help scale one of the largest Ruby/Rails and Javascript/React applications in the world
• Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily
• Build products that our customers genuinely love

Here’s what we’re looking for:

• Successful applicants typically have 8+ years of software development experience
• Experience building scalable solutions that eliminate customer pain; passion for creating memorable experiences for customers
• Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities
• Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale
• Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area
• Ability to mentor engineers to maximize their performance and impact

Others:

• Experience in, or interest working in, Ruby on Rails 
• Appreciation for a collaborative, test-driven environment
• Ability to build well-structured, maintainable, well-documented code
• Ability to effectively communicate across engineering teams and with business stakeholders

Do you prefer platform development instead? Check out our Staff Software Engineer, Core Platforms job listing. 

Please note that a two day travel to a Gusto office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.

Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver & most remote locations, and $197,000–$247,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Recorded Future is seeking an experienced Senior Engineering Manager to lead a diverse team of engineers building one of the world’s most comprehensive global internet scanning platforms. As a Senior Engineering Manager, you will oversee multiple established teams and functions, including:

• Scan Engine Development – Our proprietary network scanning engine that operates on a global scale to collect intelligence insights from everything on the internet, supported by a cross-functional team of software engineers and operations specialists
• Vulnerability and Signature Research – Our team of vulnerability researchers working in coordination with internal intelligence functions to develop unique detections and signatures that power the scan engine
• Scan Operations and Site Reliability – Our team responsible for the operational health, scale, and reliability of the platform, ensuring intelligence is generated and delivered continuously to support teams and clients across the organization

What You'll Do:

• Team Leadership: Lead and mentor a multi-disciplinary team of vulnerability researchers, scan operations engineers, and software engineers across multiple geographies, fostering a collaborative, high-performing, and inclusive environment. Provide technical leadership by guiding development efforts, setting direction, and coaching engineers to grow their careers while maintaining a high engineering bar.
• Cross-Team Coordination: Partner closely with engineering leadership, product managers, and stakeholders across the broader organization — including teams from recently integrated business units — to align on scope, timelines, and solution designs that serve the full breadth of Recorded Future’s needs. Effectively communicate and advocate technical solutions to product, engineering, and business audiences.
• Engineering Excellence: Drive the continuous improvement of engineering practices, processes, and tools to increase efficiency and product quality. Ensure teams design, develop, and deploy features with a focus on high availability, quality, low latency, and scalability.
• Project Management: Oversee the planning, execution, and delivery of product features and updates, ensuring alignment with company goals and timelines.
• Agile Practices: Implement and maintain agile methodologies for project tracking and documentation.
• AI-First Development: Champion an AI-first engineering culture across your teams, encouraging the adoption of AI tools, workflows, and practices in day-to-day development. You should be comfortable guiding your team in its application and aligned with Recorded Future’s broader commitment to AI-driven engineering.

What You'll Bring:

• At least 10 years of experience in software engineering, ideally in an Enterprise SaaS product.
• At least 4 years in a management or leadership role, ideally overseeing multiple functions with remote teams in different timezones.
• Meaningful hands-on software engineering experience, ideally including familiarity with languages such as Python, Go, or C. You don’t need to be actively coding day-to-day, but you should be able to engage credibly with engineers on technical decisions and hold the team to a high engineering bar.
• Background in or strong familiarity with low-level, network-heavy applications with a focus on high-volume traffic, availability, and global scale is highly desirable, despite this role being primarily managerial.
• Familiarity with key technologies such as message busses/queues (Kafka, Rabbit, etc.), containerization (Docker, Kubernetes, etc.)
• Extensive familiarity with the TCP/IP protocol stack, including application of concepts from DNS, WHOIS, and other artifacts needed for technical reconnaissance and discovery
• Comfort with AI development concepts and a genuine enthusiasm for guiding teams to incorporate AI into their workflows and understanding its practical applications in software development
• Experience in technical leadership such as leading project teams' development efforts and setting technical direction
• A passion for coaching others to grow their technology career and sharing good practices with more junior engineers
• Excellent verbal and written communication skills
• Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, or equivalent education/work experience

Preferred Qualifications:

• Any familiarity with cybersecurity principles and the unique challenges of developing cybersecurity products
• Any familiarity with things like port scanning, vulnerability scanning, or signature development
• Any familiarity with enterprise security products related to Recorded Future’s offerings

The base salary range for this full-time position is $199,000-$278,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

About The Role: 

• We're looking for a Staff Software Engineer who wants real ownership in a fast-moving environment. 
• You'll help design, build, deploy, and operate the software that runs Urban Sky's manufacturing operation—a full-stack MRP system that tracks inventory, work orders, bills of materials, quality holds, and serialized parts from receiving through final integration. It's the operational backbone of how we actually build balloons. Because the company is growing quickly, the scope of the role will evolve over time, and you'll have meaningful influence over what we build next and how we build it. 
• You'll work shoulder-to-shoulder with the people using the software every day—manufacturing technicians, logistics coordinators, quality inspectors, and finance. There's no product manager between you and them. You'll learn how parts flow through the building, what makes a quarantine workflow painful at 3pm on a Friday, and how a missed traceability record turns into a compliance problem. Translating messy physical processes into clean software is most of the job. 
• The interfaces you build are for operators, not consumers. A shop-floor tech holding a tablet, scanning a barcode, working through a multi-step assembly procedure—that's your user. Touch targets, scanner integration, and drag-and-drop work instructions matter more than landing-page polish. 
• We operate in an aerospace-regulated environment (AS9100). Every mutation needs an audit trail. Serialized parts need end-to-end traceability. "Move fast and break things" doesn't apply to production data. We still move fast—but with the discipline that comes from knowing a corrupted record can ground a flight. 
• You don't need prior MRP or manufacturing experience. You do need to be excited—or at least not intimidated—by learning a complex business domain alongside the code. 
• If you enjoy small teams and solving ambiguous problems, this role is likely a great fit. 

What You'll Do 

• Our overall software team is roughly 7 people, and this team will be just 2 people, everyone works across the stack. That's not aspirational—it's required. A small team with real ownership only works if everyone can contribute quickly and adapt as the company and product evolve. 
• Senior engineers here build trust by shipping early and expanding their scope through demonstrated ownership. 

What we need you to do right away

• We expect senior engineers to become productive almost immediately. 
• In your first days and weeks, you will: 
  • Set up your environment and start committing code within your first day or two 
  • Learn existing systems by improving them, not by watching from the sidelines 
  • Fix bugs, tighten rough edges, and ship small enhancements to production 
  • Participate in deployments, debugging, and operational workflows 
  • Use AI tools from the start to understand the codebase and accelerate contributions 
  • Ask questions, propose improvements, and engage in technical decisions 
• You won't be waiting for a long ramp period. 
• You'll build context by doing real work that ships. 

What you will grow quickly into

• As you gain context, scope expands fast. 
• Within your first couple of months, you'll be expected to: 
  • Own meaningful areas of our stack across backend, frontend, and infrastructure 
  • Lead design and implementation of projects that may span quarters 
  • Make architectural decisions with an eye toward reliability, operability, and future change 
  • Work directly with operators and stakeholders—often non-engineers—to refine solutions 
  • Drive systems from concept → implementation → production → iteration → support 
  • Continuously simplify, improve, and evolve what you own 
  • Help the team move faster by raising technical quality and reducing friction 
• By this point, you're not just contributing—you're a primary owner. 
• There are no lanes to stay in and no handoffs to hide behind. 
• If something feels confusing to an operator, that's an engineering problem. 
• If a system is brittle, slow, or overbuilt, that's an engineering problem. 
• If a workflow on the shop floor doesn't match the software, that's an engineering problem. 
• If requirements change mid-stream, that's reality—and adapting thoughtfully is part of the job. 
• If AI-generated code is messy, that's also an engineering problem. 
• You'll own systems end-to-end, from design through production and long-term maintenance—even as those systems evolve. 

Our engineering principles 

• These principles guide how we build systems in a fast-moving, real-world environment. 
• Design for operations, not just implementation 
• Software doesn't stop at merge. We design systems that can be deployed, monitored, debugged, and safely operated under changing constraints. 
• Favor simple, adaptable systems 
• Clarity beats cleverness—especially when systems need to change quickly. 
• Own the full lifecycle 
• Engineers are responsible for their systems from design through production, operational support, and ongoing evolution. 
• Build reliability through feedback 
• Observability is a first-class concern. Logs, metrics, and traces help us understand how systems behave as usage and requirements change. 
• Use abstraction sparingly and intentionally 
• Abstractions should make change easier, not harder. If they obscure failures or slow iteration, they're the wrong choice. 
• Scale and evolve based on evidence 
• We increase complexity, performance, and scale in response to real operational needs—not speculative futures. 
• Leverage AI with engineering judgment 
• We use AI aggressively to increase velocity and explore solutions, while remaining fully accountable for correctness and maintainability. 
• Embrace iteration as the default 
• Progress comes from frequent adjustments and steady improvement, not rigid plans. 

AI-assisted development 

• AI isn't supplemental here. It's a core part of our SDLC. 
• We use Claude Code for feature implementation, run automated multi-agent code review on pull requests, and have AI-driven quality checks integrated into CI. A meaningful portion of production code is AI-written and human-shaped. The skill we care about isn't typing speed or autocomplete—it's the judgment to review, restructure, reject, or rewrite AI output until it's correct, readable, and operable. 
• We expect you to: 
  • Use AI tools daily for implementation, debugging, refactoring, and exploration 
  • Adapt quickly as tools, models, and workflows evolve 
  • Apply strong judgment to AI-generated code—you're accountable for what ships, not the model 
  • Use AI to build production systems, not just prototypes 
  • Treat AI as leverage, not a replacement for understanding 
• We care far more about how you use AI than which model you prefer. 

What we are looking for

• This is a senior role. We're optimizing for experience, judgment, and adaptability. 
• You likely have: 
  • 8+ years of professional software engineering experience 
  • Strong fundamentals in system design, data structures, and architecture 
  • Experience building and operating backend systems at scale 
  • Solid instincts for data modeling, schema design, and SQL 
  • Comfort with cloud infrastructure and modern DevOps practices 
  • Experience owning production systems in environments that evolve quickly 
  • Strong communication skills and the ability to collaborate as priorities shift 
• You probably enjoy: 
  • TypeScript and modern web development 
  • Designing clean APIs and well-structured monoliths 
  • Thinking carefully about data models, schemas, and migrations 
  • Infrastructure, reliability, and operational excellence 
  • Mentoring others and raising the bar for the team 
• Learning quickly and adjusting course as new information emerges

Technologies (not a checklist) 

• We currently work with technologies such as: 
  • TypeScript / JavaScript 
  • React, Vite, Mantine UI 
  • tRPC for API contracts 
  • PostgreSQL (raw SQL and migrations, not just an ORM) 
  • ClickHouse for analytics 
  • Playwright for end-to-end testing 
  • AWS, Terraform, Docker 
  • CI/CD pipelines 
• You don't need experience with every tool—but you should be comfortable learning new systems as the stack evolves. 

 Benefits 

• Salary $150,000 - $180,000 per year  
• Stock Options 
• Medical, Vision and Dental 
• Unlimited Vacation Days 
• Cell Phone Bill Stipend 

Senior Security Engineer

Our Engineering Standards at Karbon:

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

Seeking a development & cloud focused Senior Security Engineer to join our expanding security team.

The ideal candidate will have passion for AppSec, Cloud and AI. They will be a skilled communicator and relationship builder capable of promoting and building security practices across the organization and into our development processes.

AI is reshaping practices across the board and at Karbon we’re fully committed. We don’t see AI as a replacement but as a force multiplier. We’re looking for Security Engineers who are confident in network & security fundamentals, driven to grow, and excited by the challenges and opportunities AI brings.

What You’ll Own:

• Partner with different areas within Karbon - You will make sure security is embedded from the start from feature design and development to participating in design reviews and threat modelling.
• Balance Security and Delivery - You know how to balance delivery needs with security and can communicate security risks and issues to non technical stakeholders. You understand when it's important to push back, when to compromise and how to work with delivery teams to reach a great outcome.
• You keep up to date on the latest technologies and approaches - You are excited by the new developments such as AI bring to security but also understand the importance of security foundational practices such as good account hygiene, least privilege, attack surface reduction and MFA.
• Identify and assess security risks introduced by AI tools - You’ll assist with reviewing the risks of AI tooling usage & Integration and AI-generated code.
• Apply AI-assisted tooling to accelerate security work - you understand the impact AI can have and utilize it across many areas including triage, threat detection, code review, and documentation.
• Flexibility and confidence to work across multiple security domains - We’re a small team responsible for Security at a fast moving company and you’ll get exposure to many different security domains; you could be assisting with refining and investigating corporate IT security processes in the morning, reviewing a cloud hosted system after lunch and then tweaking detection rules!
• Work effectively as part of a team - Security is a team sport and you understand the need to build relationships and trust across the organization to enhance Karbon’s security posture. You are happy to answer questions and offer advice to teams that will reach out for your assistance.
• Own your work - You take pride in your work, feeling a deep sense of responsibility for the products we develop and ensuring we keep our customers' valuable data secure. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality - Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Help us measure improvement and steer our roadmap - Contribute to Security Metrics so we can track progress and feedback into our roadmap.

What Sets You Apart

4+ years experience in a security or development role across most of the following:

• Collaborating with teams to review designs & implementations for security issues and embedding good security practices across software development
• Triaging issues and reports, assisting teams to remedy items and testing fixes
• Working with external penetration test companies to validate and prioritize findings
• Conducting risk and vulnerability assessments of web applications and APIs and third party suppliers and integrations
• Configuring and tuning SAST, SCA and DAST Tooling
• Working with build/deployment pipelines to incorporate security tooling (Github Actions or Azure Devops YAML based pipelines)
• Assisting with implementing security focused alerting and detections and automations
• Conducting and facilitating organizational & developer focused security training
• Assisting with operational security items such as EDR alerts and MDM
• Contributing to our security roadmap

In addition you’ll need:

• Strong communication skills (spoken and written) 
• Some of the following Languages/Frameworks: Microsoft .NET/C#, JavaScript (we use React and EmberJS frameworks and, Python)
• At least one cloud platform: Azure, AWS or GCP (we use Azure predominantly)
• Working knowledge of PowerShell or Bash and Python
• Working knowledge of at least one AI development tool e.g. Claude Code, GitHub Co-Pilot etc
• Portswigger Burp or similar
• Certifications such as Offsec OSCP & AWAE, GIAC, Burp Practitioner, PJPT, Microsoft/AWS development and cloud related are nice to have
• Experience with securing AI applications, systems and AI tooling would be highly regarded

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

About the Role:

As the Enterprise Applications AI Architect, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.

About the Team:

This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.

Here’s what you’ll do day-to-day:

• Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.
• Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.
• Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.
• Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.
• Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.
• Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.

Here’s what we're looking for:

• 8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.
• Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.
• Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.
• Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.
• Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.
• Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.
• Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.

Our cash compensation amount for this role is targeted at $150,000-$165,000 /yr in Denver & most remote locations, and $185,000-$205,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

The Role: 

As a Senior Software Engineer II focusing on trading engineering, you will play a critical role in delivering a high-quality trading platform that powers trading functionality in the Forge Marketplace. You will identify opportunities to enhance trading products, including integrating modern low-latency technologies, and help define the direction and roadmap for trading engineering initiatives.

You will collaborate closely with Product, Design, and Engineering teams to ensure seamless integration of trading technologies into products, improving both user experience and application performance.

Location: This position is remote in Denver, CO. We intend to open an office in Denver and once we do, we will require hybrid attendance onsite at least 9 days each month.

Responsibilities:

• Deliver software on time with accurate estimates
• Take ownership of production changes, including monitoring and maintaining runbooks
• Provide high-quality code reviews and help improve team engineering standards
• Design scalable and resilient trading platform architecture with a focus on performance
• Participate in design reviews and contribute to technical direction
• Serve as a technical expert for trading systems for internal teams and external partners
• Collaborate cross-functionally to translate business requirements into technical solutions
• Solve complex engineering challenges, particularly within code generation frameworks

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5–8 years of software engineering experience
• 5+ years of development experience in compiled, object-oriented languages (e.g., TypeScript, C#, Java)
• 2+ years of experience in dynamic scripting languages (e.g., Python, JavaScript, Ruby)
• Experience with real-time data processing and event-driven systems (e.g., WebSockets, Kafka)
• Strong SQL skills and experience with PostgreSQL and/or MySQL
• Experience building CI/CD pipelines and managing production deployments
• Familiarity with cloud platforms (AWS, Azure, GCP), proficiency with Git, GitHub, and Agile tools such as JIRA
• Experience in Private Markets or Financial Services, especially financial market data
• Strong collaboration and teamwork skills, proven ability to unblock and mentor other engineers
• Strong track record of delivery in high-performance engineering environments, commitment to diversity, inclusion, and building high-performing teams

For residents of Denver, CO the annual salary range for this role is $157,000-$190,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

The Role: 

As a Senior Software Engineer II focusing on trading engineering, you will play a critical role in delivering a high-quality trading platform that powers trading functionality in the Forge Marketplace. You will identify opportunities to enhance trading products, including integrating modern low-latency technologies, and help define the direction and roadmap for trading engineering initiatives.

You will collaborate closely with Product, Design, and Engineering teams to ensure seamless integration of trading technologies into products, improving both user experience and application performance.

Location: This role requires 2-3 days a week in office in Soho, NY.

Responsibilities:

• Deliver software on time with accurate estimates
• Take ownership of production changes, including monitoring and maintaining runbooks
• Provide high-quality code reviews and help improve team engineering standards
• Design scalable and resilient trading platform architecture with a focus on performance
• Participate in design reviews and contribute to technical direction
• Serve as a technical expert for trading systems for internal teams and external partners
• Collaborate cross-functionally to translate business requirements into technical solutions
• Solve complex engineering challenges, particularly within code generation frameworks

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5–8 years of software engineering experience
• 5+ years of development experience in compiled, object-oriented languages (e.g., TypeScript, C#, Java)
• 2+ years of experience in dynamic scripting languages (e.g., Python, JavaScript, Ruby)
• Experience with real-time data processing and event-driven systems (e.g., WebSockets, Kafka)
• Strong SQL skills and experience with PostgreSQL and/or MySQL
• Experience building CI/CD pipelines and managing production deployments
• Familiarity with cloud platforms (AWS, Azure, GCP), proficiency with Git, GitHub, and Agile tools such as JIRA
• Experience in Private Markets or Financial Services, especially financial market data
• Strong collaboration and teamwork skills, proven ability to unblock and mentor other engineers
• Strong track record of delivery in high-performance engineering environments, commitment to diversity, inclusion, and building high-performing teams

For residents of New York, New York the annual salary range for this role is $174,000-$210,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

The Role: 

As a Senior Software Engineer II focusing on trading engineering, you will play a critical role in delivering a high-quality trading platform that powers trading functionality in the Forge Marketplace. You will identify opportunities to enhance trading products, including integrating modern low-latency technologies, and help define the direction and roadmap for trading engineering initiatives.

You will collaborate closely with Product, Design, and Engineering teams to ensure seamless integration of trading technologies into products, improving both user experience and application performance.

Location: This role requires 2-3 days a week in office in San Francisco, CA.

Responsibilities:

• Deliver software on time with accurate estimates
• Take ownership of production changes, including monitoring and maintaining runbooks
• Provide high-quality code reviews and help improve team engineering standards
• Design scalable and resilient trading platform architecture with a focus on performance
• Participate in design reviews and contribute to technical direction
• Serve as a technical expert for trading systems for internal teams and external partners
• Collaborate cross-functionally to translate business requirements into technical solutions
• Solve complex engineering challenges, particularly within code generation frameworks

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5–8 years of software engineering experience
• 5+ years of development experience in compiled, object-oriented languages (e.g., TypeScript, C#, Java)
• 2+ years of experience in dynamic scripting languages (e.g., Python, JavaScript, Ruby)
• Experience with real-time data processing and event-driven systems (e.g., WebSockets, Kafka)
• Strong SQL skills and experience with PostgreSQL and/or MySQL
• Experience building CI/CD pipelines and managing production deployments
• Familiarity with cloud platforms (AWS, Azure, GCP), proficiency with Git, GitHub, and Agile tools such as JIRA
• Experience in Private Markets or Financial Services, especially financial market data
• Strong collaboration and teamwork skills, proven ability to unblock and mentor other engineers
• Strong track record of delivery in high-performance engineering environments, commitment to diversity, inclusion, and building high-performing teams

For residents of San Francisco, CA the annual salary range for this role is $174,000-$210,000 annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

We are looking for a Staff Security Software Engineer who is passionate about detecting and mitigating abuse in the Cloud. 

As a Staff Security Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. This role reports to the Senior Manager of Security Engineering within the Security organization. You should have experience developing and maintaining software systems in a complex, high-scale environment, analyzing outcomes and communicating insights to stakeholders, and rapidly devising solutions that are in alignment with overall business goals. Our team is focused on enabling DigitalOcean to scale safely by building systems that detect and prevent abuse on our platform. We highly value collaboration and growth, and work closely with other teams in the Security organization to deliver high quality solutions and also build tooling to boost their efficiency.

Our customers trust us with their data and operations, and we take that responsibility seriously. Security at DO means solving highly complex problems on a large scale that have real impact for our customers, our products, and for the larger internet community.

What You’ll Do:

• Design, develop, and deploy resilient services and tooling that provide security capabilities at scale, primarily in Go, with some work in Javascript and Python.
• Research and design automated approaches to detecting and actioning abuse and misuse of DigitalOcean products and services.
• Work with product and engineering teams to design and implement secure architectures.
• Design and build internal tools that enable our Security Operations Center to do more, faster.
• Measure the efficacy of our services and tools, using logs, metrics, and audit records, to drive reporting and decision-making, leading to iterative and transformative security improvements as DigitalOcean scales. All while being mindful that security should be an efficiency enabler for the business, not an obstacle.

What You’ll Add to DigitalOcean:

• 8+ years of hands-on experience in software engineering projects, ideally with a security focus, in a complex, high-scale SaaS or IaaS environment. You are an expert in writing robust code with good test coverage and demonstrated success in delivering projects.
• Understanding of cloud-native services and infrastructure provisioning (e.g. compute, storage, networking).
• Deep familiarity with cloud services & infrastructure—compute, storage, network, managed services—and related abuse tactics, including DDoS, spamming, phishing, cryptomining, and bot networks.
• Strong analytical and reporting skills, with proficiency in SQL and data warehouse querying (e.g., Snowflake, Redshift, BigQuery)
• A customer-first mindset—you aim to maximize abuse prevention while avoiding false-positives that could impact high-value customers.
• Excellent communication and documentation skills; you can clearly articulate patterns, mitigation strategies, and tradeoffs to both technical and non-technical stakeholders. You have a record of partnering with internal engineering teams and non-technical stakeholders to gather requirements and tackle security problems across an entire stack with empathy and creativity.
• High integrity, strong judgment, and a track record of working independently on high-impact investigations and policy decisions.

Bonus qualifications:

• Experience with microservice architectures, asynchronous and event-driven processing, and synchronous gRPC/HTTP-based requests.
• Experience in building secure by default services and applications.
• Familiarity with technologies such as gRPC, Docker, Elasticsearch, Prometheus/VictoriaMetrics, Kubernetes, and GitHub Actions.
• Experience with Looker, Snowflake, dbt, and Airflow

Compensation Range: 

• $166,400 - $208,000

*This is a remote role

#LI-Remote

We are looking for a Senior Software Engineer who is passionate about startups fueling the next wave of AI innovation. 

The Role

We are seeking a highly experienced and motivated Senior Software Engineer to join our Security Products team. In this pivotal role, you will be instrumental in designing, building, and maintaining robust security products and infrastructure that protect Digital Ocean's platform and our customers' data. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about solving complex security challenges at scale.

What you’ll do

• Design and develop real-time security detection engines using Apache Flink and Kafka for threat detection at cloud scale
• Build high-performance security APIs and microservices using Go and JavaScript/Node.js
• Implement streaming analytics for security event correlation, anomaly detection, and threat intelligence
• Architect and implement security solutions running on Kubernetes at hyperscale
• Develop security data pipelines processing petabytes of logs, network traffic, and telemetry data
• Lead technical design for complex security platform features from conception to production
• Collaborate with security researchers, threat analysts, and cloud platform teams
• Mentor junior engineers on security engineering best practices and cloud-native development

What we’ll expect from you

• 5+ years of experience in software engineering, with significant exposure to building products at security companies or within security functions.
• Expert-level Go and strong JavaScript/Node.js skills
• Proven track record of designing and implementing high-throughput, scalable systems with large data requirements
• Deep understanding of distributed systems: consensus, replication, partitioning, and consistency - Production Apache Flink and advanced Kafka experience processing high-volume event streams.
• Deep Kubernetes expertise running security-critical workloads at scale
• Cloud platform experience (AWS, GCP, Azure) with understanding of cloud security models, infrastructure as Code expertise (Terraform, Helm, Chef)
• Experience building systems handling millions of events per second
• Familiarity with various security tools and technologies (e.g., SIEM, WAF, IDS/IPS, vulnerability scanners).
• Excellent problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced, dynamic, and rapidly evolving environment.

Nice to Have

• Experience with distributed systems and microservices architectures.
• Knowledge of cryptography and secure communication protocols.
• Contributions to open-source security projects.

Compensation Range: 

• $140,800 - $176,000

*This is a remote role.

JR: 2026-7538

#LI-Remote

We are seeking a highly experienced and motivated Senior Software Engineer to join our Security Products team. In this pivotal role, you will be instrumental in designing, building, and maintaining robust security products and infrastructure that protect Digital Ocean's platform and our customers' data. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about solving complex security challenges at scale.

What you’ll do

• Design and develop real-time security detection engines using Apache Flink and Kafka for threat detection at cloud scale
• Build high-performance security APIs and microservices using Go and JavaScript/Node.js
• Implement streaming analytics for security event correlation, anomaly detection, and threat intelligence
• Architect and implement security solutions running on Kubernetes at hyperscale
• Develop security data pipelines processing petabytes of logs, network traffic, and telemetry data
• Lead technical design for complex security platform features from conception to production
• Collaborate with security researchers, threat analysts, and cloud platform teams
• Mentor junior engineers on security engineering best practices and cloud-native development

What we’ll expect from you

• 5+ years of experience in software engineering, with significant exposure to building products at security companies or within security functions.
• Expert-level Go and strong JavaScript/Node.js skills
• Proven track record of designing and implementing high-throughput, scalable systems with large data requirements
• Deep understanding of distributed systems: consensus, replication, partitioning, and consistency - Production Apache Flink and advanced Kafka experience processing high-volume event streams.
• Deep Kubernetes expertise running security-critical workloads at scale
• Cloud platform experience (AWS, GCP, Azure) with understanding of cloud security models, infrastructure as Code expertise (Terraform, Helm, Chef)
• Experience building systems handling millions of events per second
• Familiarity with various security tools and technologies (e.g., SIEM, WAF, IDS/IPS, vulnerability scanners).
• Excellent problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced, dynamic, and rapidly evolving environment.

Nice to Have

• Experience with distributed systems and microservices architectures.
• Knowledge of cryptography and secure communication protocols.
• Contributions to open-source security projects.

Compensation Range: 

• $133,680.00 - $167,100.00

*This is a remote role

#LI-Remote

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

The Digital Experience & Experimentation family of products includes Product Analytics, Feature Flags, Experimentation, and Session Replay and is a fast-growing segment at Datadog and addresses a distinct buyer, product managers, digital experience teams, and product engineers building and optimizing customer-facing applications. As a Product Solutions Architect, you will partner closely with Datadog customers and the Product team to design architectures, implement best practices, and drive adoption of this digital experience product family across customer environments.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Serve as an in-house subject matter expert for the Datadog Product Analytics, Feature Flags, Experimentation, and Session Replay and related products.
• Partner with field teams to offer guidance on architecture choices, SDK instrumentation, data collection, and best practices to large Enterprise customers as they adopt the product family.
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience.
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community.
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Product Analytics product family.
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments.
• Collaborate on defining the technical GTM motion for Feature Flags and Experimentation, including competitive positioning against competitors to enable Sales Engineers globally to run these conversations independently.

Who You Are:

• 5+ years of experience solving complex problems for customers and a strong knowledge of building applications, specifically using product analytics, feature flagging, or digital experience tooling.
• You have excellent verbal and written communication skills.
• Familiarity with product analytics platforms and optimizing them for Enterprise level production usage (e.g. Adobe Analytics, Google Analytics, Amplitude, Mixpanel, Heap, Contentsquare, FullStory, PostHog).
• Fluent in the digital experience and product analytics market domain, competition, technological shifts, and customer needs related to feature flag management, experimentation, and session replay.
• In-depth knowledge or experience with leveraging feature flag and experimentation tools (LaunchDarkly, Eppo, Split, Optimizely, etc.) and session replay platforms (FullStory, Contentsquare, Microsoft Clarity, etc.).
• Someone who can analyze Codebase and understands CI/CD, branch strategies and how that can influence Feature Flags.
• Experience with commonly used web and mobile languages and frameworks such as JavaScript, TypeScript, React, Python, iOS/Swift, Android/Kotlin, and file formats such as JSON and YAML.
• You are comfortable operating in rapidly evolving, ambiguous technical domains.
• You build deep context across teams and translate it into reusable, scalable solutions.
• You take ownership from problem definition through implementation and measurable outcomes.
• You are highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train, or air up to 40% of the time.

Bonus Points:

• Successful track record with 5+ years experience working as a Growth Engineering 
• Experience using Datadog and/or other observability tools with Product Analytics, or Feature Flags.
• Have proven experience deploying observability or analytics instrumentation in production environments at scale.
• Background in experimentation program design, defining success metrics, guard rails, and statistical significance frameworks for A/B tests.
• Experience with privacy-by-design and data governance for session replay, including PII masking, consent management, and data residency requirements in regulated industries.
• Experience collaborating with open source projects and active engagement within associated communities.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

Datadog’s LLM Observability product enables organizations to monitor, troubleshoot, and optimize large-scale LLM-powered applications with confidence, while meeting requirements around data privacy, compliance, and cost management. As a Product Solutions Architect, you will partner closely with Datadog customers and the LLM Observability product team to design architectures, implement best practices, and drive adoption of LLM observability across customer environments.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Serve as the in-house subject matter expert for Datadog’s LLM Observability product
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience

Who You Are: 

• You bring a strong software engineering foundation, with hands-on experience building and operating LLM-powered applications in production environments, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details
• You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and can translate those patterns into the emerging LLM observability domain, including LLM spans, evaluations, and prompt templates
• You have experience with languages such as Python and/or JavaScript/TypeScript
• You are comfortable operating in rapidly evolving, ambiguous technical domains
• You build deep context across teams and translate it into reusable, scalable solutions
• You take ownership from problem definition through implementation and measurable outcomes
• You are highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train, or air up to 40% of the time 

Bonus Points:

• Successful track record with 5+ years experience working as an Architect or Consultant 
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity
• Experience with LLM application evaluation and testing frameworks

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, 
• Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a West Coast territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

***Active TS clearance required; must be eligible for CI Polygraph. Applicants without an active TS clearance will not be considered.. ***

North Point Technology is looking for a TS Cleared Software Engineer to support a critical mission.  The program delivers cutting-edge intelligence and geospatial data management applications and services to the National Geospatial-Intelligence Agency (NGA).   The Program’s focus is on meeting the current mission needs of our customer, but also pioneering future automation solutions for the NGA based on agency directives. We are developing innovative solutions for geospatial analysis and production capabilities that will revolutionize the way intelligence is distributed to stakeholders.  

In this role, you will be part of a software development Scrum team assisting with software requirements verification, software development and operational support. The successful candidate will have experience and/or knowledge of SCRUM processes and System Requirements verification (such as Jira, Confluence

Required Qualifications:

• Frontend web development using modern techniques and frameworks (e.g., HTML5, CSS3, CSS frameworks like LESS and SASS, Responsive Design, Bourbon, Twitter Bootstrap)
• JavaScript development using modern standards, including strict mode compliance, modularization techniques and tools, and frameworks and libraries (e.g., jQuery, MV* frameworks such as Backbone.js and Ember.js, D3)
• Consuming RESTful APIs
• Using and working in team environments that use agile methodologies (e.g., Scrum, Lean)
• Use of version control systems, specifically Git and GitHub
• Ensuring Section 508 Compliance
• Quickly researching and learning new programming tools and techniques
• Using and working with open-source solutions and community
• Creating web layouts from static images
• Creating views and templates in full-stack frameworks like Rails, Express, or Django

Preferred Qualifications:

• Kubernetes
• Docker
• Continuous Integration and Deployment Tools: Git, Jenkins, Puppet, Docker
• Agile SW development methodologies

Your role
We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.

You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations.

You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality.

What you’ll do

• Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom.
• Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.
• Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap.
• Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
• Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
• Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.

Skills you’ll bring

• The Basics: BA/BS degree or equivalent practical experience.
• Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
• Minimum 5 years of people management experience, specifically leading technical teams.
• Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS.
• Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
• Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines.
• Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision.

About the Role

At Klaviyo, our Partnerships team is a force-multiplier. They build, educate and enable our large ecosystem of partners, helping Klaviyo expand its footprint and impact. As a Lead Partner Solution Architect, your mission is to be a technical relationship owner for our most strategic global partners. You will lead our technical engagement strategy for a select group of Global System Integrators (GSIs) ensuring we are aligned on how we go-to-market together.

You will sit on the Presales team, reporting to the global leader of the org, collaborating closely with Solution Architects that work with our sales team. This is a team of builders. We dive deep, take a consultant-first mindset, and develop solutions that ensure long term success for our customers and partners. We use engagements with prospects and partners as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience. We look for interesting problems and aim for solutions that are extensible and reusable. Some examples of what we’ve built in the past include: 

• Wrote reusable integration specifications and reference architectures for customers hosting their eCommerce stores on non-standard platforms, ensuring seamless data flow while maintaining platform integrity
• Modified open-source codebases to accommodate specialized data sync requirements, demonstrating our ability to adapt core integrations
• Built Klaviyo's first ever public chrome extension, which allows anyone (marketer or developer) to troubleshoot and audit their front end API calls being sent to Klaviyo more easily

If you’re a creator that gets excited by driving technical success and always staying at the technical frontier while working on high-impact partner engagements, this could be for you. What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, partnerships, sales, and customer engagements.

How You’ll Make a Difference

• Strategic Technical Enablement: Act as the primary technical point of contact for GSIs. You will design and deliver deep-dive technical workshops, certification paths, and training sessions focusing on critical areas like data modeling, complex integration patterns, and scalable solution designs. You’ll convert partner architects and consultants into Klaviyo experts.
• Demo & Sandbox Enablement: Empower partners to showcase the full power of Klaviyo. You will facilitate and guide the creation of specialized partner environments, providing them with the accounts, tooling, and technical guidance to deliver high-impact demos, sandboxes, and custom Proofs of Concept (POCs).
• Joint GTM Strategy & Content: Collaborate with the Partnerships team to build technical "blueprints," reference architectures, and co-branded solution packages that enable partners to take Klaviyo to market within their existing portfolios.
• RFP Strategy & Execution: Immerse yourself in the RFP process with partners to identify and qualify good-fit accounts. Develop strategies and assets to shape and accelerate RFPs, ensuring Klaviyo and our partners are positioned to win.
• Executive Thought Leadership: Build consultative, trusted relationships with C-level executives and technical leads. You will serve as a technical advisor, helping them understand how Klaviyo drives value and transformation for their clients.
• The "Voice of the Partner": Advocate for our partners internally. You will synthesize feedback from GSI engagements to influence the Klaviyo product roadmap, ensuring we are building the APIs, tooling, and enterprise features required by partners.
• Prototyping & Scale: Identify recurring technical challenges within GSI implementations and design scalable, reusable solutions—whether it’s a custom integration framework, a specialized middleware connector, or a diagnostic tool.

Who You Are

• Strategic Technical Leader: 7+ years of experience in Solutions Architecture, Solution Engineering, Technical Consulting, or similar. You have a proven ability to stay ahead of the evolving technical landscape, integrate modern, optimized solutions, and deliver consistent value to complex enterprise customers.
• High-Level Technical Literacy: You possess a strong architectural understanding of modern web technologies (e.g. JavaScript, Node.js, React) and practitioner-level understanding of how data is organized and moved (e.g. APIs, SDKs, iPaaS). While you may not be writing production code daily, you are really comfortable with APIs, navigating codebases, reviewing integration patterns, and "talking shop" with senior developers to solution around complex technical hurdles.
• Ecosystem Expert: You possess strong knowledge in several of the following domains, with a proven ability to quickly learn new areas: marketing automation tools, customer data platforms (CDPs), e-commerce systems, mobile applications, analytics, ad tech, and data science. You understand how these systems interact in a global infrastructure and can articulate how Klaviyo fits into complex enterprise environments.
• Executive Presence & Communication: You are an open, persuasive, yet honest communicator. You have a wide range, able to deliver value to stakeholders at all levels - from director to developer - with the ability to influence technical decision-makers and explain complex concepts to non-technical audiences.
• Strategic Sales Mindset: You are driven by customer outcomes. You understand how to navigate multi-threaded, complex enterprise deals and are familiar with, or can quickly learn, structured sales methodologies like MEDDPICC.

Independent & Ambitious: You thrive in ambiguity. You can take a high-level goal (e.g., "Enable this GSI’s Marketing Practice") and build the technical roadmap and enablement strategy to make it a reality.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job?                  

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

YOUR MISSION

Software is the central nervous system for True Anomaly’s engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking a dedicated Front End Software Engineer to contribute to the continuing evolution of our complex spacecraft modeling and simulation software.  

This is a high-autonomy, high-accountability role. You'll own entire feature domains from conception to production, drive architectural decisions that affect the entire frontend surface, and set the standard for code quality that junior and mid-level engineers will follow. You won't wait to be assigned work, you'll identify what needs to be done, propose solutions, and drive them to completion. When you see tech debt, you'll flag it, scope it, and champion the work to address it. When patterns aren't serving us, you'll propose better ones and lead their adoption. 

You do not need to have experience building space ground systems or experience in aerospace. You’ll have ownership of challenging, greenfield problems and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package. 

RESPONSIBILITIES

• Own and deliver complex 2D and 3D web-based frontend features end-to-end, from technical design through production deployment and iteration
• Drive architectural direction for frontend systems, establishing patterns and conventions that scale across the team and codebase
• Proactively identify and address technical debt, performance bottlenecks, and opportunities for refactoring
• Set the quality bar through rigorous code review, championing testing practices, and writing code that serves as a reference implementation for the team
• Mentor and elevate junior and mid-level engineers through pairing, design discussions, and constructive code review that teaches, not just approves
• Collaborate as a technical partner with product, design, backend engineers, QA, space operators, and astrodynamics algorithm engineers—contributing to system-wide architectural decisions
• Ship efficiently and iteratively, breaking complex work into well-scoped increments while maintaining a bias toward completion over perfection
• Document decisions and patterns, ensuring the team's collective knowledge grows and onboarding becomes easier over time 

WHAT SUCCESS LOOKS LIKE IN THIS ROLE 

• You see a PR from a junior engineer that works but violates codebase conventions—you don't just approve it; you take the time to explain the patterns and why they matter
• You notice a component is being copy-pasted across the codebase—you propose and implement an abstraction, then document when and how to use it
• You're assigned a feature and the requirements are ambiguous—you proactively clarify with product and design, propose a technical approach, and share it with the team before diving into implementation
• You see downtime as an opportunity, not a break—you're the kind of engineer who notices the flaky test everyone's been ignoring and decides to finally fix it
• You disagree with an architectural decision—you articulate your concerns constructively, propose alternatives with tradeoffs, and commit fully once a decision is made
• You're thinking beyond your current ticket—you're aware of how your work fits into the broader product roadmap and technical direction, and you surface risks or opportunities early 

QUALIFICATIONS

• 7+ years of software development experience
• Expert-level command of HTML/CSS and modern TypeScript/JavaScript, including nuanced understanding of performance implications and browser internals
• Deep expertise in modern React, including advanced patterns (compound components, render props, custom hooks architecture), state management strategies, and performance optimization techniques
• Strong testing philosophy and hands-on experience with Vitest, React Testing Library, and end-to-end testing frameworks, you understand what to test, not just how
• Proven experience designing and evolving component libraries, design systems, and CSS architecture at scale
• Fluency with gRPC, RESTful and WebSocket based services, including debugging integration issues and contributing to API design discussions
• Comfort operating across the stack when needed, you can read backend code, understand infrastructure constraints, and collaborate effectively with backend engineers
• Track record of working in Git-based workflows with high standards for commit hygiene, PR quality, and collaborative review processes
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE

• A strong engineering background in school and/or work experience ideally in Software Engineering, Math, Physics, or other related fields
• Experience as a technical lead or primary frontend architect on a product with real users and production constraints
• Experience building and shipping complex, data-dense applications with demanding performance requirements (large datasets, real-time updates, complex visualizations)
• Deep experience with Three.js, React Three Fiber, or other web-based 3D libraries, including performance profiling and optimization
• Experience in UI/UX design collaboration and tools like Figma, you can speak the language of design and advocate for engineering constraints
• Practical space industry experience
• Strong collaboration and communication skills that let

COMPENSATION

• Base Salary: $160,000 - $275,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location—This is a fully onsite role. Candidates must be based in or able to commute to our Denver or Long Beach office daily.
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

#LI-Onsite

YOUR MISSION

Software is the central nervous system for True Anomaly's engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking an exceptional Staff Front End Software Engineer to lead the technical direction and evolution of our complex spacecraft modeling and simulation software.

This is a high-impact, strategic leadership role. You'll define and drive the frontend technical roadmap, lead cross-functional initiatives that span engineering, product, and operations, and establish the architectural foundations that will scale our platform for years to come. You'll identify strategic technical investments, champion them across the organization, and lead their execution. You won't just build features—you'll shape the product direction, influence company objectives, and mentor the engineers who will build the next generation of our platform. When you see systemic issues affecting velocity or quality, you'll diagnose root causes, build consensus around solutions, and drive organizational change to address them.

You do not need to have experience building space ground systems or experience in aerospace. You'll lead high-priority, greenfield initiatives with strategic importance to the company and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package.

RESPONSIBILITIES

• Lead and deliver large-scale, cross-functional frontend initiatives that align with strategic company objectives, from technical vision through production deployment and long-term evolution
• Define and drive the frontend technical roadmap and architectural strategy, establishing patterns, frameworks, and systems that enable the entire engineering organization to move faster
• Serve as the primary technical decision-maker for frontend architecture, evaluating and adopting new technologies, and establishing engineering standards that balance innovation with maintainability
• Proactively identify systemic technical debt, scalability challenges, and architectural limitations—then build business cases, secure buy-in, and lead multi-quarter initiatives to address them
• Elevate the engineering organization through technical mentorship, establishing best practices, leading design reviews, and developing the skills of senior, mid-level, and junior engineers
• Partner with executive leadership, product, design, backend engineering, space operations, and astrodynamics teams as a key technical stakeholder, influencing product strategy and company direction
• Drive engineering efficiency and excellence by establishing metrics, tooling, and processes that improve code quality, deployment velocity, and developer experience
• Build and maintain technical documentation, architectural decision records, and knowledge-sharing systems that scale organizational learning
• Represent the frontend engineering perspective in strategic planning, resource allocation, and cross-company technical decisions
• Identify and develop emerging technical leaders within the team, creating growth pathways and opportunities for engineers to expand their impact

WHAT SUCCESS LOOKS LIKE IN THIS ROLE 

• You recognize that the team is repeatedly solving similar problems in different ways—you design and champion a unified framework, drive its adoption across teams, and measure its impact on velocity
• You identify a fundamental scalability limitation in the frontend architecture before it becomes a crisis—you build a compelling case with data, present it to leadership, secure a quarter of engineering time, and lead the migration
• You're involved in early product strategy discussions, not just implementation—you're shaping what we build by contributing technical insights about feasibility, risk, and opportunity
• A critical production issue arises affecting multiple teams—you quickly establish incident command, coordinate the response, drive it to resolution, and lead the post-mortem that prevents recurrence
• You see a pattern of technical decisions being made in isolation—you establish a lightweight architectural review process that improves decisions while respecting team autonomy
• You're asked about the 6-month frontend roadmap and can articulate not just what's being built, but why it matters, what success looks like, what the risks are, and what alternatives were considered
• Junior and mid-level engineers come to you not because they're stuck on a problem, but because they want to validate their architectural thinking—and you help them grow as technical decision-makers
• You notice the team is spending 30% of their time on a particular class of bug—you trace it to a root architectural cause, propose a fundamental rework, and lead its implementation
• You disagree with a strategic product or technical decision being made at the executive level—you present a well-researched alternative with clear tradeoffs and business impact, influencing the final direction

QUALIFICATIONS

• 12-14 years of software development experience (or 8+ years with a Master's degree, or 5+ years with a PhD)
• Expert-level mastery of HTML/CSS and modern TypeScript/JavaScript, including deep understanding of performance optimization, browser internals, memory management, and runtime characteristics
• Deep expertise in modern React and the broader frontend ecosystem, including architectural patterns for large-scale applications, advanced state management, performance profiling and optimization, and emerging frontend technologies
• Proven track record of establishing comprehensive testing strategies across unit, integration, and end-to-end layers, including championing testing culture and tooling adoption
• Extensive experience designing, building, and evolving component libraries, design systems, and frontend infrastructure that serve multiple teams and products
• Expert-level understanding of distributed systems integration patterns including gRPC, REST, WebSockets, and GraphQL, with experience influencing API design and backend architecture decisions
• Demonstrated ability to work full-stack when necessary, with enough backend and infrastructure knowledge to make informed architectural decisions and unblock teams
• History of leading technical initiatives in Git-based workflows, establishing code review standards, and fostering collaborative engineering culture
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE

• Strong engineering background in Software Engineering, Math, Physics, Computer Science, or related technical fields
• Proven experience as a technical lead, staff engineer, or principal engineer on production systems with significant user bases and business-critical requirements
• Track record of leading large-scale migrations, architectural overhauls, or platform rewrites while maintaining product velocity
• Deep expertise building and optimizing complex, data-intensive applications with demanding performance requirements (real-time processing, large-scale datasets, complex visualizations, distributed systems)
• Advanced proficiency with Three.js, React Three Fiber, WebGL, or other web-based 3D rendering technologies, including low-level performance optimization and shader programming
• Experience bridging engineering and design through deep UI/UX collaboration, design systems development, and tools like Figma—able to influence design decisions with technical constraints and possibilities
• Experience in highly regulated industries (aerospace, defense, healthcare, finance) with understanding of compliance, security, and operational constraints
• Practical space industry or aerospace experience
• Published technical writing, open source contributions, or conference speaking that demonstrates thought leadership
• Exceptional communication skills that enable you to influence technical and non-technical stakeholders at all levels of the organization

COMPENSATION

• Base Salary: $185,000 - $320,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location—This is an fully onsite role. Candidates must be based in or able to commute to our Denver or Long Beach office daily.
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

#LI-Onsite

YOUR MISSION

Software is the central nervous system for True Anomaly's engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking an exceptional Staff Full Stack Software Engineer to lead the technical direction and evolution of our spacecraft modeling, simulation, and distributed ground control platform across the entire stack.

This is a high-impact, strategic leadership role. You'll define and drive the technical roadmap spanning frontend and backend systems, lead cross-functional initiatives that bridge engineering, product, and operations, and establish the architectural foundations that will scale our platform for years to come. You'll identify strategic technical investments, champion them across the organization, and lead their execution. You won't just build features; you'll shape the product direction, influence company objectives, and mentor the engineers who will build the next generation of our platform. When you see systemic issues affecting velocity, reliability, or quality across the stack, you'll diagnose root causes, build consensus around solutions, and drive organizational change to address them.

You do not need to have experience building space ground systems or experience in aerospace. You'll lead high-priority, greenfield initiatives with strategic importance to the company and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package. 

RESPONSIBILITIES 

• Lead and deliver large-scale, cross-functional initiatives that span the entire stack, aligning frontend experience, backend infrastructure, and system architecture with strategic company objectives, from technical vision through production deployment and long-term evolution
• Define and drive the full-stack technical roadmap and architectural strategy, establishing patterns, frameworks, and systems that enable the entire engineering organization to move faster across both React/TypeScript and Elixir codebases
• Serve as the primary technical decision-maker for cross-stack architecture, evaluating and adopting new technologies, defining the boundaries and contracts between frontend and backend systems, and establishing engineering standards that balance innovation with maintainability
• Proactively identify systemic technical debt, scalability challenges, and architectural limitations across the stack, then build business cases, secure buy-in, and lead multi-quarter initiatives to address them
• Elevate the engineering organization through technical mentorship, establishing best practices, leading design reviews, and developing the skills of senior, mid-level, and junior engineers across both frontend and backend disciplines
• Partner with executive leadership, product, design, space operations, and astrodynamics teams as a key technical stakeholder, influencing product strategy and company direction with a perspective that encompasses the entire technical surface
• Drive engineering efficiency and excellence by establishing metrics, tooling, and processes that improve code quality, system reliability, deployment velocity, and developer experience across the stack
• Build and maintain technical documentation, architectural decision records, and knowledge-sharing systems that scale organizational learning
• Represent the full-stack engineering perspective in strategic planning, resource allocation, and cross-company technical decisions Identify and develop emerging technical leaders within the team, creating growth pathways and opportunities for engineers to expand their impact across the stack 

 WHAT SUCCESS LOOKS LIKE IN THIS ROLE 

• You recognize that the team is repeatedly solving similar problems differently across the frontend and backend; you design and champion unified patterns, drive their adoption across teams, and measure their impact on velocity and reliability
• You identify a fundamental mismatch between the frontend data model and the backend service architecture before it becomes a scaling crisis; you build a compelling case with data, present it to leadership, secure a quarter of engineering time, and lead a coordinated migration across both layers
• You're involved in early product strategy discussions, not just implementation; you're shaping what we build by contributing technical insights about feasibility, risk, and opportunity that account for the full system
• A critical production issue arises that spans the frontend and backend; you quickly establish incident command, coordinate the response across teams and layers, drive it to resolution, and lead the post-mortem that prevents recurrence 
• You see a pattern of frontend and backend engineers making architectural decisions in isolation from each other; you establish a lightweight cross-stack review process that improves decisions while respecting team autonomy
• You're asked about the 6-month technical roadmap and can articulate not just what's being built across the stack, but why it matters, what success looks like, what the risks are, and what alternatives were considered Junior and mid-level engineers come to you not because they're stuck on a problem, but because they want to validate their architectural thinking; and you help them grow as technical decision-makers who think beyond their layer of the stack
• You notice the team is spending significant time on a class of integration bugs between the frontend and backend; you trace it to a root architectural cause, propose a fundamental rework of the contract between layers, and lead its implementation You disagree with a strategic product or technical decision being made at the executive level; you present a well-researched alternative with clear tradeoffs and business impact, influencing the final direction 

 QUALIFICATIONS 

• 12+ years of software development experience, with demonstrated expertise across both frontend and backend development
• Expert-level mastery of HTML/CSS and modern TypeScript/JavaScript, including deep understanding of performance optimization, browser internals, memory management, and runtime characteristics
• Deep expertise in modern React and the broader frontend ecosystem, including architectural patterns for large-scale applications, advanced state management, performance profiling and optimization, and emerging frontend technologies
• Expert-level mastery of Elixir and OTP, including deep understanding of BEAM internals, scheduling, memory management, garbage collection, process architecture, and runtime characteristics at scale
• Deep expertise in designing, building, and evolving large-scale distributed systems, including architectural patterns for fault tolerance, consistency, availability, clustering, and horizontal scalability
• Proven track record of establishing comprehensive testing strategies across the full stack, including unit, integration, property-based, and end-to-end, including championing testing culture and tooling adoption 
• Extensive experience designing, building, and evolving component libraries, design systems, service architectures, and internal infrastructure that serve multiple teams and products
• Expert-level understanding of distributed systems integration patterns including gRPC, REST, WebSockets, and GraphQL, with experience defining API contracts and influencing architecture decisions across the stack
• History of leading technical initiatives in Git-based workflows, establishing code review standards, and fostering collaborative engineering culture
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE 

• Bachelor’s degree in computer science or similar discipline
• Proven experience as a technical lead, staff engineer, or principal engineer on production systems with significant user bases and business-critical requirements, with responsibility spanning multiple layers of the stack 
• Track record of leading large-scale migrations, architectural overhauls, or platform rewrites across frontend and backend systems while maintaining product velocity and system reliability
• Deep expertise building and optimizing complex, data-intensive applications with demanding performance requirements (real-time processing, large-scale datasets, complex visualizations, distributed systems) across the full stack Advanced proficiency with Three.js, React Three Fiber, WebGL, or other web-based 3D rendering technologies, including low-level performance optimization and shader programming
• Deep mastery of OTP including BEAM scheduling, GenServers, run queues, pg, the Actor model, dynamic supervisors, registries, distributed process groups, and custom OTP behaviours, with experience pushing the boundaries of the runtime
• Advanced experience with database design and optimization at scale, including PostgreSQL internals, replication strategies, and data modeling for distributed systems Extensive experience with monitoring, observability, and distributed tracing across the full stack, including designing observability strategies and incident response frameworks
• Experience bridging engineering and design through deep UI/UX collaboration, design systems development, and tools like Figma, able to influence design decisions with technical constraints and possibilities
• Experience in highly regulated industries (aerospace, defense, healthcare, finance) with understanding of compliance, security, and operational constraints
• Published technical writing, open source contributions, or conference speaking that demonstrates thought leadership
• Exceptional communication skills that enable you to influence technical and non-technical stakeholders at all levels of the organization

COMPENSATION

• Base Salary: $185,000 - $320,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location—This is an onsite role, we are seeking candidates based near Denver, CO or Long Beach, CA. 
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.
#LI-Onsite

YOUR MISSION

Software is the central nervous system for True Anomaly's engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking a dedicated Senior Full Stack Software Engineer to drive feature development and architectural decisions across our React/TypeScript frontend and Elixir backend, shaping the evolution of our spacecraft modeling, simulation, and ground control software.

This is a high-autonomy, high-accountability role. You'll own entire feature domains from conception to production across the full stack, drive architectural decisions that affect both the frontend experience and backend infrastructure, and set the standard for code quality that junior and mid-level engineers will follow. You won't wait to be assigned work; you'll identify what needs to be done, propose solutions, and drive them to completion. When you see tech debt on either side of the stack, you'll flag it, scope it, and champion the work to address it. When patterns aren't serving us, you'll propose better ones and lead their adoption.

You do not need to have experience building space ground systems or experience in aerospace. You'll have ownership of challenging, greenfield problems and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package.

RESPONSIBILITIES 

• Own and deliver complex features end-to-end across the full stack, from 2D and 3D web-based frontend interfaces through distributed Elixir backend services, from technical design through production deployment and iteration
• Drive architectural direction across frontend and backend systems, establishing patterns and conventions that scale across the team and codebase, with particular attention to the boundaries and contracts between layers
• Proactively identify and address technical debt, performance bottlenecks, and reliability risks across the stack
• Set the quality bar through rigorous code review, championing testing practices in both React and Elixir, and writing code that serves as a reference implementation for the team
• Mentor and elevate junior and mid-level engineers through pairing, design discussions, and constructive code review that teaches, not just approves, helping engineers grow their skills on whichever side of the stack they're less experienced in
• Collaborate as a technical partner with product, design, QA, space operators, and astrodynamics algorithm engineers, contributing to system-wide architectural decisions with a perspective that spans the full stack
• Ship efficiently and iteratively, breaking complex cross-stack work into well-scoped increments while maintaining a bias toward completion over perfection
• Document decisions and patterns, ensuring the team's collective knowledge grows and onboarding becomes easier over time

 WHAT SUCCESS LOOKS LIKE IN THIS ROLE 

• You see a PR from a junior engineer that implements a feature on the frontend but introduces an inefficient API call pattern; you don't just fix the frontend; you suggest a backend change that solves the problem at its root and explain the tradeoffs
• You notice the same data transformation happening in both the Elixir backend and the React frontend; you determine the right layer for it, consolidate, and document the decision for the team
• You're assigned a feature and the requirements are ambiguous; you proactively clarify with product and design, propose a technical approach that accounts for both frontend UX and backend system design, and share it with the team before diving into implementation
• You see downtime as an opportunity, not a break; you're the kind of engineer who notices a flaky integration between the frontend and a WebSocket endpoint and decides to finally fix both sides
• You disagree with an architectural decision; you articulate your concerns constructively, propose alternatives with tradeoffs, and commit fully once a decision is made
• You're thinking beyond your current ticket; you understand how frontend features depend on backend services and vice versa, and you surface risks, coupling issues, or opportunities early

 QUALIFICATIONS 

• 7+ years of software development experience with meaningful depth across both frontend and backend development
• Expert-level command of HTML/CSS and modern TypeScript/JavaScript, including nuanced understanding of performance implications and browser internals
• Deep expertise in modern React, including advanced patterns (compound components, render props, custom hooks architecture), state management strategies, and performance optimization techniques
• Strong proficiency in Elixir and OTP, including deep understanding of BEAM internals, process architecture, supervision strategies, and fault-tolerant system design
• Strong testing philosophy and hands-on experience across the stack, including Vitest, React Testing Library, and end-to-end testing on the frontend; ExUnit, property-based testing, and integration testing for distributed systems on the backend; you understand what to test, not just how
• Proven experience designing and evolving component libraries, design systems, service architectures, and API boundaries Fluency with gRPC, RESTful, and WebSocket-based services, including designing APIs that serve both frontend and backend needs effectively
• Strong database experience with PostgreSQL, including schema design, query optimization, and understanding of data modeling tradeoffs
• Track record of working in Git-based workflows with high standards for commit hygiene, PR quality, and collaborative review processes
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE 

• Bachelor’s degree in computer science or similar discipline
• Experience as a technical lead or primary implementor on a product with real users and production constraints, with responsibility spanning both frontend and backend
• Experience building and shipping complex, data-dense applications with demanding performance requirements (large datasets, real-time updates, complex visualizations) across the full stack
• Deep experience with Three.js, React Three Fiber, or other web-based 3D libraries, including performance profiling and optimization
• Deep understanding of OTP including BEAM scheduling, GenServers, run queues, pg, the Actor model, and advanced patterns like dynamic supervisors, registries, and distributed process groups
• Experience with monitoring, observability, and distributed tracing in production systems (e.g., OpenTelemetry, Prometheus, Grafana)
• Experience in UI/UX design collaboration and tools like Figma, able to speak the language of design and advocate for engineering constraints
• Strong collaboration and communication skills that let you thrive in a culture that values respectful, professional, and constructive conflict

COMPENSATION

• Base Salary: $160,000 - $275,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location—This is an onsite role, we are seeking candidates based near Denver, CO or Long Beach, CA. 
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.
#LI-Onsite

YOUR MISSION

Software is the central nervous system for True Anomaly's engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking a Full Stack Software Engineer to contribute across our React/TypeScript frontend and Elixir backend, building features end-to-end across our spacecraft mission control and distributed ground control systems.

You do not need to have experience building space ground systems or experience in aerospace. You'll have ownership of challenging, greenfield problems and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package.

RESPONSIBILITIES

• Assist in building features that span the full stack, from web-based frontend interfaces (2D and 3D) to distributed backend services powering satellite command and control, mission planning, and data processing
• Write testable and maintainable code across both React/TypeScript and Elixir codebases following industry best practices
• Work on smaller, well-defined tasks under the guidance of senior engineers, gaining depth across the stack
• Collaborate with cross-functional teams including space operators, designers, frontend specialists, backend specialists, and astrodynamics algorithm engineers
• Participate in design and code reviews to continually improve code quality across both frontend and backend systems

QUALIFICATIONS

• 0-2 years of software development experience
• Understanding of HTML/CSS and modern TypeScript/JavaScript
• Familiarity with modern React (Hooks, Context API, functional component patterns)
• Functional programming experience in Elixir and/or Erlang
• Exposure to testing frameworks across the stack (e.g., Jest, Vitest, React Testing Library, ExUnit)
• Basic understanding of gRPC, RESTful, WebSocket, or GraphQL-based services
• Familiarity with relational databases such as PostgreSQL
• Comfort with Git and Agile tools and processes
• Comfort both contributing to existing systems and building from scratch
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE

• Bachelor’s degree in computer science or similar discipline 
• Some experience building, shipping, and maintaining real production software
• Experience using React to build complex yet performant data-rich/dense applications
• Understanding of OTP concepts including GenServers, supervision trees, and the Actor model
• Experience with distributed systems concepts and fault-tolerant architecture
• Experience in Three.js, React Three Fiber, or other web-based 3D libraries and frameworks
• Familiarity with component libraries, design systems, Storybook, and CSS-in-JS
• Experience with monitoring and tracing in distributed systems
• Experience in UI/UX design and support tools like Figma
• Strong collaboration and communication skills that let you thrive in a culture that values respectful, professional, and constructive conflict

COMPENSATION

• Base Salary: $85,000 - $145,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location— This is an onsite position, successful candidates will be located near Long Beach, CA or Denver, CO.  
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.
#LI-Onsite

Principal Enablement Consultant 

About Talkdesk

Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions.

About the Role

As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.

Key Responsibilities

• Talkdesk AI & Platform Mastery: 
• Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.
• Strategic Enablement for AI & Platform Adoption: 
• Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.
• Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.
• Integration Architecture & Technical Enablement:
• Provide deep expertise in integration patterns and best practices across the Talkdesk platform, including APIs, webhooks, middleware, and custom JavaScript-based automation. 
• Develop and deliver enablement assets  and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.
• AI-Driven CX Enhancement: 
• Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.
• Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.
• Expert Consultation & Problem Solving: 
• Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.

Qualifications & Experience

• 5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.
• Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.
• Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.
• Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing enablement needs.
• Experience working directly with customers and internal stakeholders to gather feedback and drive product improvements.
• Ability to work cross-functionally, influence decision-making, and drive customer adoption initiatives

Nice to Have

• Previous experience in product management, technical consulting, or solutions architecture within the contact center space.
• Familiarity with data analysis and its application to improving customer experience and AI effectiveness.
• Deep understanding of the Talkdesk product suite and its various features.
• Additional languages (English, French, Spanish, Portuguese) are a plus.

Why Join Talkdesk?

Be a key driver of AI innovation within a leading cloud contact center platform. Shape the future of customer experience by leveraging cutting-edge technology. Collaborate with a high-performing team in a dynamic and rewarding environment. Enjoy competitive benefits and significant opportunities for professional growth.

Ready to innovate and empower with Talkdesk AI? Apply today!

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy’s technical support experience. This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You’ll also directly resolve repeatable, well-defined support workflows—like implementation tasks and standard configurations—giving you meaningful ownership alongside your triage work.

This isn’t a role where you passively route tickets. You’ll dig into each request, ask sharp questions, get on short calls when it’ll move things faster, and build a clear picture of what’s actually going on. The best person for this role is someone who’s energized by customer interaction, comfortable navigating technical systems, and skilled at turning ambiguity into clarity. By improving the quality of initial problem discovery, you’ll help the entire support organization resolve issues faster, more accurately, and with less wasted effort.
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter.

What you'll be doing

As a Technical Support Engineer 2, you will be responsible for triaging incoming support cases, leading customer discovery conversations, building high-quality handoffs for senior engineers, and directly resolving straightforward tickets—all using our ticketing system, Zendesk. You’ll be leveraging your technical skills, problem-solving instincts, written communication, and verbal skills to clarify customer issues and build trust with professionalism and empathy.

Responsibilities

• Serve as the first technical point of contact for incoming support requests—respond quickly, ask targeted follow-up questions, and build a clear understanding of what the customer actually needs.
• Get on short customer calls (15–30 minutes) when written back-and-forth isn’t getting to the heart of the issue fast enough. Lead these calls effectively, keeping them focused on discovery and triage.
• Gather the evidence that matters—logs, screenshots, timestamps, configuration details, reproduction steps—so that the next person to touch the ticket can hit the ground running.
• Write clean, structured internal notes and handoffs. When you route a ticket to a senior engineer, they should be able to start solving immediately without redoing your work.
• Directly resolve straightforward product questions, technical clarifications, and clearly documented support tasks, including repeatable implementation workflows managed asynchronously over days or weeks.
• Diagnose issues related to Alloy’s dashboard, APIs, and integrations using logs, system tools, and debugging methods, exercising judgment about when to resolve vs. when to escalate.
• Maintain accurate ticket hygiene, timely follow-ups, clear statuses, and deliver within established service level agreements (SLAs).
• Identify opportunities to improve macros, runbooks, intake questions, and discovery practices based on patterns you see in the queue.
• Help QA automated support responses, flagging and fixing issues as you encounter them.
• Expand product knowledge and technical skills through self-directed learning and embed program participation.
• Alloy’s support team covers an 8am–8pm US time zone window. Your schedule will include dedicated blocks for queue coverage, including on-call triage of urgent tickets during business hours, plus time for focused async work.

Who we’re looking for

Alloy is looking for a Technical Support Engineer 2 who combines strong customer instincts with a solid technical floor. The role is ideal for someone who thrives in a fast-paced, reactive environment, values continuous learning, and can get scrappy. You’re energized by frequent customer interaction, comfortable leading short calls to clarify issues, and disciplined enough to turn ambiguous intake into structured, actionable support work. You demonstrate independence while recognizing when to seek guidance for novel or ambiguous situations.

Desired Skills and Experience

• 1–3 years of experience in technical support, customer success, or a similar customer-facing technical role.
• Comfort with APIs, logs, and authentication concepts. You can read basic JavaScript, identify data types, and reason through what an API request is doing—even if you’re not writing code all day.
• Excellent communication skills (oral, written, and interpersonal) to lead troubleshooting conversations warmly and directly, whether over chat or on a call. You ask good questions and know how to make a customer feel heard.
• Solid judgment about when to keep digging vs. when to hand something off. You’re not trying to prove you can own everything—you’re trying to get the customer to the right answer as fast as possible.
• Organized in a reactive environment. A busy queue doesn’t rattle you, and your notes are something other people can actually use.
• Hands-on, passionate, and creative problem solver with the ability to lead clients to success.
• Excellent customer management skills to address and prevent escalated issues by collaborating and networking with cross-functional teams to deliver solutions that customers need.
• Curious and self-directed. You teach yourself things and look for ways to improve the tools and processes around you.

Nice to have

• Experience with implementation or onboarding workflows in a SaaS environment.
• Familiarity with SQL, scripting, or QA processes.
• Experience in an environment with clear severity levels and escalation paths.
• Experience creating client-facing documentation, including Knowledge Base articles.
• Experience in fraud & compliance for financial institutions is preferred but not required.
• Familiarity with support ticketing tools, such as Zendesk.
• Comfortable using AI tools to work faster and more effectively.

Travel

We value building connections and fostering relationships with both our customers and each other. This role may require travel for support team members, to visit one of our offices, as well as to participate in team-building activities and company events. New hires will start with focused in-person training at Alloy’s office.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $75,000 to $90,000. 

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: NYC employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

We are seeking an experienced NetSuite Business Systems Engineer to join our Business Systems team. This role combines NetSuite platform engineering, integrations, and process automation to support and scale critical business operations. The ideal candidate brings strong NetSuite technical expertise along with systems thinking and cross-functional collaboration skills. This position plays a key role in optimizing NetSuite and connected SaaS platforms to improve efficiency, data quality, and operational performance. You will work closely with teams across Finance, Accounting, Product Management, IT, Payments, Account Management, Support, and Data Platform. Success in the role will be measured by the ongoing efficiency and productivity gains that you deliver as well as the product improvements that result from these efforts.

What you’ll do:

• Serve as a technical owner for NetSuite configuration, customization, and platform optimization in a team environment. 
• Translate business requirements into technical design documents, including workflows, technical use cases, and data flow diagrams.
• Develop and maintain solutions using SuiteScript 2.x (Map/Reduce, Scheduled, User Event, Client, Restlet), SuiteFlow, SuiteTalk (REST/SOAP), and SDF.
• Build automation for billing, approvals, subscription management, and financial processes.
• Identify opportunities to apply AI and intelligent automation across NetSuite, billing, finance, and operational workflows.
• Configure, maintain, and optimize solutions across NetSuite modules including Order-to-Cash, Procure-to-Pay, AP Automation, and Inventory.
• Configure and manage custom records, workflows, roles, permissions, forms, saved searches, reports, dashboards and page layouts.
• Participate in user acceptance testing, code reviews and implement necessary adjustments.
• Create comprehensive technical requirements documentation and provide training to stakeholders.
• Troubleshoot and resolve technical issues related to NetSuite, including out-of-the-box functionality, system integrations, and customizations.
• Provide ongoing support for break-fix and optimization issues during production, monitor health of NetSuite and other 3rd party applications.
• Maintain application security controls, user/role management, and SOX-related deployment processes.
• Stay current with NetSuite releases and recommend improvements.

Our ideal candidate will have:

• Bachelor's degree or higher in Computer Science, or similar field 
• 4+ years' in NetSuite development, administration, or platform engineering
• Experience with ZoneBilling (ZAB) subscription lifecycle management, including subscription creation, modification, and billing profiles
• Working knowledge of Advanced Revenue Management (ARM) for automated revenue recognition, including revenue arrangements
• Strong knowledge in JSON / XML data formats, REST and SOAP APIs, JavaScript, TypeScript and SuiteQL
• Strong proficiency in NetSuite development, including customizations, workflows, saved searches, SuiteScript and SuiteCloud Development Framework (SDF)
• Understanding of accounting principles (GAAP, ASC 606) and familiarity with SOX compliance controls —segregation of duties, change management, and audit trail requirements as they relate to NetSuite roles, permissions, and production deployments
• Strong knowledge of software development processes, including SDLC, Iterative and Agile methodologies
• Ability to establish and maintain effective relationships with other employees and contractors
• Comfortable working across Finance, Operations, System Platform and Business Systems teams
• Must be detail-oriented, maintaining multiple initiatives simultaneously and the ability to adapt to changing priorities
• Strong communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$100,000 - $120,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

This position is open to candidates based in the Denver area with a hybrid work schedule of three days per week in office (Tues-Thurs and two days WFH). We are not offering relocation support at this time.  

THE POSITION

We’re seeking a talented full stack engineer who thrives on solving complex problems and delivering exceptional customer experiences. As part of our growing engineering team, you’ll help build and scale the advertiser platform that powers our business, working across both new and existing systems to create reliable, high-performing applications. You’ll bring a thoughtful approach to navigating and improving our codebase—simplifying complexity, minimizing risk, and continuously advancing our technology stack.

KEY RESPONSIBILITIES

• Design, develop, and maintain both new and existing applications from concept to deployment.
• Contribute to the full software development life cycle (SDLC) for our microservice based architecture, including analysis, design, coding, testing, and support.
• Optimize applications for maximum speed and scalability while ensuring security and data protection.
• Provide feedback to peers by participating in code reviews, design discussions, and troubleshooting sessions.
• Foster strong communication and collaboration within the team, management, and stakeholders.
• Stay up to date with emerging trends and technologies in the industry to incorporate them into operations and activities.
  
  

QUALIFICATIONS

• Minimum of 2 years of experience in full stack development environments
• To be eligible for this role you must have experience in:
• Full stack development with Node.js
• Front-end development with a JavaScript framework such as Vue.js, React, or Angular
• Designing and integrating with APIs
• Cloud services on AWS or Microsoft Azure
• Solid understanding of software design patterns and a strong foundation of programmer fundamentals
• Excellent problem-solving and analytical skills, with a creative and industrious approach to finding solutions.
• Strong communication and the ability to collaborate with a team of engineers, product managers, and business stakeholders
• Ability to use AI tools to generate code and to ensure it meets the quality standards of the team

REQUIRED SKILLS

• Bachelor's in Computer Science, Information Technology, or related field.
• Strong database design and management skills, experienced with DynamoDB, SQL(Snowflake), or similar.
• Experience with microservice based architectures
• Experience with containerization technologies like Docker and Kubernetes.
• Experience with performance tuning and optimization of cloud services
• Experience in Agile/Scrum development process
• Proficiency in project management tools like Jira, Slack, and Confluence

ABOUT LENDINGTREE  

LendingTree is the nation’s leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products.  

Our founder, Doug Lebda, started LendingTree in 1996 after his own frustrating house-hunting experience. What began as a simple idea to make loan shopping easier has grown into a platform that empowers millions of people to make smarter financial decisions every day.  

What else you should know:  

We’re a publicly traded company (NASDAQ: TREE).  

We’ve welcomed several other companies into the LendingTree family to expand our reach and capabilities. We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health. We’re also committed to giving back — through philanthropic programs, volunteer opportunities, and partnerships that strengthen the communities where we live and work.  

OUR CULTURE  

We’re a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you’ll meet — and we celebrate innovation, inclusion, and ownership. At LendingTree, you’ll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another — with the flexibility and trust that help you thrive both personally and professionally.  

We’re proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes — we still have fun doing it (our “GSD – Get Stuff Done” award is a fan favorite!)  

Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.  

The base pay range for this position in Seattle/New York/Colorado/California is $110,000 to $150,000 annually; however, base pay offered may vary depending on internal factors, location, job-related knowledge, and experience.  

Incentive Compensation: Eligible for annual performance bonus  

Benefits: Medical, dental, vision insurance and 401(k) matching  

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.  

CCPA Disclosure

About the team:

As part of our Technology Operations team, you will work at the intersection of technology, operations, and compliance - designing, building, and maintaining automated workflows that streamline internal processes, reduce manual effort, and support compliance and product operations at scale.

About the role:

As an Automation Engineer, you will design, build, and deploy intelligent automation solutions that drive operational efficiency across DHI. You’ll turn repetitive, time-consuming tasks into reliable, automated systems that support our teams and scale with our business.

Why we’re hiring for this role:

We are growing our automation capabilities to meet the demands of a fast-moving, compliance-focused environment. This role is critical to freeing up our teams from manual work and enabling smarter, faster operations across the organization.

Once hired, you will:

• Identify manual processes across the organization and begin translating them into scalable automation solutions
• Design and deploy your first automation workflows using scripting, APIs, and AWS services
• Partner with Product, Compliance, and Operations teams to understand requirements and deliver automation that aligns with business objectives
• Document automation processes and system integrations to support operational continuity
• Troubleshoot and resolve issues with existing automation pipelines

As you progress in the role, you will:

• Monitor, maintain, and continuously improve automation solutions to ensure reliability and performance
• Build automations that enforce policy controls and generate audit-ready compliance outputs
• Stay current with emerging automation tools, AI capabilities, and industry best practices
• Support compliance and operational workflows at increasing scale and complexity
• Function as a key collaborative member of the Technology Operations team

What you bring to the team:

Required:

• Hands-on experience designing and building automation solutions using scripting, APIs, or automation platforms
• Proficiency in at least one scripting or programming language (Python, JavaScript, or similar)
• Experience designing, consuming, or developing RESTful APIs and service integrations
• Strong problem-solving skills with the ability to break down complex operational challenges into actionable automation solutions
• Excellent communication skills and ability to collaborate cross-functionally

Preferred:

• Experience working with Sift for fraud detection, risk scoring, or trust and safety operations
• Familiarity with Claude or other large language model APIs for intelligent automation and workflow augmentation
• Familiarity with workflow orchestration tools and integration platforms (e.g., Zapier, Make, or similar)
• Understanding of compliance frameworks and the ability to build automations that support regulatory requirements and audit trails
• Experience in product operations, including tooling, process design, or operational analytics

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

Overview

As a Geospatial and Industry subject matter expert, you’re a natural at identifying the right analysis tools for the problem at hand. Not only do you create innovative solutions, you talk about solutions in ways that get others excited about the power of GIS technology. Join an account team and advise customers on their most complex business challenges. Leverage your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

 At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue.
• Be an expert. Be a technical leader of Esri technology as well as a subject matter expert of AEC and environmental consulting firms. Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri’s most strategic customers. Understand an organization’s business structure, associated workflows, third party business systems, and integration points. Share knowledge and coach new team members on best practices.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver complex strategies that align Esri technology with our largest customers’ business needs.
• Tell our story. Design presentations for technical and non-technical audiences within Esri’s largest customers. Provide configuration guidance and best practices. Present at large conferences and executive engagements.

Requirements

• 5+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 3+ years of experience in AEC, environmental consulting, or related industries
• Broad knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Demonstrated experience in technical consulting and conceptual solution design
• Understanding of sales and business development processes
• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Programming and scripting experience with languages such as Python and JavaScript
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Knowledge of digitalization strategies that include mobile, IoT, advanced analytics and data science (AI/ML), and imagery
• Master’s degree in geography, computer science, or a related field
• Experience with Microsoft Azure or AWS cloud platforms, or equivalent
• Experience with Autodesk software
• Strong understanding of 3D geospatial problems
• Working knowledge of the AEC and commercial industries at the business and strategy level

Questions about our interview process? We have answers.

#LI-JP2

Overview

As a Geospatial and Industry subject matter expert, you’re a natural at identifying the right analysis tools for the problem at hand. Not only do you create innovative solutions, you talk about solutions in ways that get others excited about the power of GIS technology. Join an account team and advise customers on their most complex business challenges. Leverage your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

 At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue.
• Be an expert. Be a technical leader of Esri technology as well as a subject matter expert of AEC and environmental consulting firms. Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri’s most strategic customers. Understand an organization’s business structure, associated workflows, third party business systems, and integration points. Share knowledge and coach new team members on best practices.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver complex strategies that align Esri technology with our largest customers’ business needs.
• Tell our story. Design presentations for technical and non-technical audiences within Esri’s largest customers. Provide configuration guidance and best practices. Present at large conferences and executive engagements.

Requirements

• 5+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 3+ years of experience in AEC, environmental consulting, or related industries
• Broad knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Demonstrated experience in technical consulting and conceptual solution design
• Understanding of sales and business development processes
• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Programming and scripting experience with languages such as Python and JavaScript
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Knowledge of digitalization strategies that include mobile, IoT, advanced analytics and data science (AI/ML), and imagery
• Master’s degree in geography, computer science, or a related field
• Experience with Microsoft Azure or AWS cloud platforms, or equivalent
• Experience with Autodesk software
• Strong understanding of 3D geospatial problems
• Working knowledge of the AEC and commercial industries at the business and strategy level

Questions about our interview process? We have answers.

#LI-JP2

Overview

As a Geospatial and Industry subject matter expert, you’re a natural at identifying the right analysis tools for the problem at hand. Not only do you create innovative solutions, you talk about solutions in ways that get others excited about the power of GIS technology. Join an account team and advise customers on their most complex business challenges. Leverage your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

 At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue.
• Be an expert. Be a technical leader of Esri technology as well as a subject matter expert of AEC and environmental consulting firms. Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri’s most strategic customers. Understand an organization’s business structure, associated workflows, third party business systems, and integration points. Share knowledge and coach new team members on best practices.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver complex strategies that align Esri technology with our largest customers’ business needs.
• Tell our story. Design presentations for technical and non-technical audiences within Esri’s largest customers. Provide configuration guidance and best practices. Present at large conferences and executive engagements.

Requirements

• 5+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 3+ years of experience in AEC, environmental consulting, or related industries
• Broad knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Demonstrated experience in technical consulting and conceptual solution design
• Understanding of sales and business development processes
• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Programming and scripting experience with languages such as Python and JavaScript
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Knowledge of digitalization strategies that include mobile, IoT, advanced analytics and data science (AI/ML), and imagery
• Master’s degree in geography, computer science, or a related field
• Experience with Microsoft Azure or AWS cloud platforms, or equivalent
• Experience with Autodesk software
• Strong understanding of 3D geospatial problems
• Working knowledge of the AEC and commercial industries at the business and strategy level

Questions about our interview process? We have answers.

#LI-JP2

Available Location:

Available locations:  Denver, CO

What you'll do as a Senior Solutions Engineer, Majors Accounts 

The Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. 

Reporting to the Solution Engineering Manager, the Majors Accounts Solutions Engineer is a Senior level role. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have strong experience in large account pre-sales management as well as excellent verbal and written communications skills suited for executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with C-level customer executives. Your role will be to build passionate champions within the technology ranks at your accounts, drive sales for identified opportunities, and leverage your relationships with these technical champions to build a revenue pipeline where no opportunities yet exist.

You will work within a high-profile pursuit team dedicated to certain strategic accounts, working closely with the majors account executives attached to these accounts.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with the technical buyers (executives, managers and individual contributors) at your assigned accounts, becoming a trusted advisor to those stakeholders.
• Deeply understand the business-critical issues that your accounts are facing, and provide meaningful solution designs to facilitate technical validation of Cloudflare as a part of the customer’s infrastructure, including the coordination of Cloudflare colleagues throughout the sales and procurement cycle.
• Identify and drive technical conversations in every possible line of business within the accounts, engaging key technical buyers with the purpose of uncovering new areas of potential revenue & showing value to all possible parts of your accounts.
• Empower customers in their security and network transformation journeys, helping them to define strategies and architect necessary security controls aligned with Cloudflare product suites.
• Be the voice of the customer internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your customers’ needs.
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and other industry events with thought leadership and expertise.

Examples of desirable skills, knowledge and experience

• Polished communication and executive presentation skills with ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO).
• Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts. Experience in managing various stakeholder relationships to build consensus on security solutions/projects.
• Experience managing technical sales within large accounts.
• Developing champion-style relationships
• Driving technical wins
• Assisting with technical validation
• A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more):
• Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
• Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
• HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
• Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication
• Cloud computing technologies such as AWS, GCP, Azure and others
• Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH
• Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC.

Compensation

Compensation may be adjusted depending on work location.

• For Denver, Colorado based hires: Estimated annual salary of $208,000 - $254,000.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

YOUR MISSION

As a Senior Application Security Engineer, you will be instrumental in implementing and auditing security controls for mission-critical space systems that must meet stringent government compliance requirements. You will work at the intersection of security engineering, compliance frameworks (NIST 800-171/800-53), and modern cloud-native architectures to ensure our satellite mission control software and flight systems meet Department of Defense security standards.

You will design and implement application-level security controls including comprehensive audit logging, incident response capabilities, access controls, and security monitoring—all while working closely with product engineering teams to shift security to ensure optimal outcomes.

If you thrive in a fast-paced environment where you can build security controls from the ground up and see the direct impact of your work on national security space operations, this mission is for you.

This position requires the ability to obtain and maintain a security clearance.

Responsibilities

• Create security architecture documentation and operational security guides for government authorization processes
• Drive vulnerability management program with defined SLAs for remediation (30/90/180 days by severity)
• Perform security code reviews for Elixir, Python, C++, and JavaScript codebases
• Collaborate in the triage and management of security automations using SAST (CodeQL, Semgrep), SCA (JFrog Xray), and DAST tools
• Collaborate with engineering teams to address security findings and implement secure coding practices
• Develop and deliver security training to software engineers and systems administrators across the organization
• Create and manage incident response playbooks specific to application security events
• Evaluate and integrate third-party security solutions to enhance overall security capabilities

Qualifications:

• 5+ years of experience in application security, product security, or security engineering
• Hands-on experience implementing security controls for compliance frameworks such as NIST 800-171, NIST 800-53, FedRAMP, or CMMC
• Strong software engineering skills with ability to write production-quality code in at least one language (Python, Rust, Elixir, C++, or similar)
• Experience with cloud security (Azure preferred, AWS or GCP acceptable)
• Solid understanding of secure architecture principles including:
• Threat modeling and risk assessment
• Authentication and authorization patterns (OAuth2, JWT, RBAC, ABAC)
• Cryptography and key management
• Defense-in-depth and Zero Trust principles
• Proven ability to work collaboratively with engineering teams to implement security controls without blocking velocity
• Eligible for DoD Secret or TS/SCI clearance

Preferred Skills:

• Active TS/SCI clearance or ability to obtain and maintain a security clearance
• Direct experience with NIST 800-171 Rev 3 or NIST 800-53 implementation projects (gap analysis, control implementation, evidence collection)
• Experience with Department of Defense Impact Levels (IL2/IL4/IL5/IL6) or STIGs (Secure Technical Implementation Guides)
• Familiarity with Elixir/Erlang/Phoenix or other functional programming ecosystems (Scala, Haskell, F#, OCaml)
• Experience with Azure Government Cloud or other FedRAMP-authorized cloud environments
• Experience using Ghommit tool
• Background in DevSecOps or Platform Security Engineering:
• GitOps workflows and CI/CD security
• Infrastructure as Code security (Terraform, Bicep, Pulumi)
• Kubernetes security (Pod Security Standards, network policies, service mesh)
• Experience with security incident response including detection engineering and SOAR integration
• Familiarity with aerospace, defense, or other highly regulated industries (finance, healthcare, critical infrastructure)
• Previous experience in startups or fast-paced environments with ability to build processes from scratch
  
  

COMPENSATION

• Base Salary:  Long Beach - $150,000 to $205,000, Denver - $145,000 to $195,000

• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

• Work Location—Successful candidates will be located near Denver or Long Beach. While we observe a hybrid work environment, some work must be done on site. #LI-Onsite
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

Overview

At Esri, our solution engineers are part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technologies. We invite you to use your problem-solving skills and passion for geospatial technology to become an integral part of the Geo Experience Center. Be part of the team that presents and demonstrates geospatial solutions and capabilities to executives and strategic customers when they visit our beautiful headquarters in Redlands, CA.

We’re looking for individuals who are naturally curious about technology, enjoy identifying and promoting strategies, and demonstrating solutions that will radically improve the way organizations address the challenges they face. You’ll work closely with a team that helps our customers take advantage of geospatial technologies to find answers to their challenges. You will also be working with Esri’s senior leadership team and maintain a close connection with the software development team

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the Geo Experience Center team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert as well as a technical expert of Esri’s complete platform and strategic products. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for our customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that illustrate how geospatial technologies bring business value to our customers by addressing the critical business challenges they face.
• Spatial thinking. Understand spatial problem solving; employ spatial theory into practice; break problems down into component parts and seek multiple solutions; look for improvement opportunities; and integrate new and emerging concepts/trends appropriately.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non- technical customers. Provide best practices related to the use and customization of Esri technology.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in various industries
• Knowledge of cloud computing concepts in addition to enterprise solutions
• Remarkable presentation, interpersonal, and listening skills
• Experience in mobile development and familiarity with Game Engine development
• Strong programming or scripting experience with either one or multiple of these languages: .NET, C++ Kotlin, Swift, Python, JavaScript. Java
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, cloud computing)
• Able to work in a high-stress, action-packed, intense teamwork environments
• Ability to travel domestically or internationally up to 25-50%
• Bachelor's degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Basic understanding of artificial/machine learning concepts
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience incorporating real-time information stream with existing GIS data and IT infrastructure
• Experience with geodatabases and underlying DBMS technology
• Experience in and with 3D modeling software (Maya, Blender, Houdini)
• Master’s degree in geography, computer science, or a related field

Questions about our interview process? We have answers.

#LI-AC1

Overview

At Esri, our solution engineers are part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technologies. We invite you to use your problem-solving skills and passion for geospatial technology to become an integral part of the Geo Experience Center. Be part of the team that presents and demonstrates geospatial solutions and capabilities to executives and strategic customers when they visit our beautiful headquarters in Redlands, CA.

We’re looking for individuals who are naturally curious about technology, enjoy identifying and promoting strategies, and demonstrating solutions that will radically improve the way organizations address the challenges they face. You’ll work closely with a team that helps our customers take advantage of geospatial technologies to find answers to their challenges. You will also be working with Esri’s senior leadership team and maintain a close connection with the software development team

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the Geo Experience Center team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert as well as a technical expert of Esri’s complete platform and strategic products. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for our customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that illustrate how geospatial technologies bring business value to our customers by addressing the critical business challenges they face.
• Spatial thinking. Understand spatial problem solving; employ spatial theory into practice; break problems down into component parts and seek multiple solutions; look for improvement opportunities; and integrate new and emerging concepts/trends appropriately.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non- technical customers. Provide best practices related to the use and customization of Esri technology.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in various industries
• Knowledge of cloud computing concepts in addition to enterprise solutions
• Remarkable presentation, interpersonal, and listening skills
• Experience in mobile development and familiarity with Game Engine development
• Strong programming or scripting experience with either one or multiple of these languages: .NET, C++ Kotlin, Swift, Python, JavaScript. Java
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, cloud computing)
• Able to work in a high-stress, action-packed, intense teamwork environments
• Ability to travel domestically or internationally up to 25-50%
• Bachelor's degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Basic understanding of artificial/machine learning concepts
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience incorporating real-time information stream with existing GIS data and IT infrastructure
• Experience with geodatabases and underlying DBMS technology
• Experience in and with 3D modeling software (Maya, Blender, Houdini)
• Master’s degree in geography, computer science, or a related field

Questions about our interview process? We have answers.

#LI-AC1

Overview

At Esri, our solution engineers are part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technologies. We invite you to use your problem-solving skills and passion for geospatial technology to become an integral part of the Geo Experience Center. Be part of the team that presents and demonstrates geospatial solutions and capabilities to executives and strategic customers when they visit our beautiful headquarters in Redlands, CA.

We’re looking for individuals who are naturally curious about technology, enjoy identifying and promoting strategies, and demonstrating solutions that will radically improve the way organizations address the challenges they face. You’ll work closely with a team that helps our customers take advantage of geospatial technologies to find answers to their challenges. You will also be working with Esri’s senior leadership team and maintain a close connection with the software development team

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the Geo Experience Center team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert as well as a technical expert of Esri’s complete platform and strategic products. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for our customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that illustrate how geospatial technologies bring business value to our customers by addressing the critical business challenges they face.
• Spatial thinking. Understand spatial problem solving; employ spatial theory into practice; break problems down into component parts and seek multiple solutions; look for improvement opportunities; and integrate new and emerging concepts/trends appropriately.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non- technical customers. Provide best practices related to the use and customization of Esri technology.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in various industries
• Knowledge of cloud computing concepts in addition to enterprise solutions
• Remarkable presentation, interpersonal, and listening skills
• Experience in mobile development and familiarity with Game Engine development
• Strong programming or scripting experience with either one or multiple of these languages: .NET, C++ Kotlin, Swift, Python, JavaScript. Java
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, cloud computing)
• Able to work in a high-stress, action-packed, intense teamwork environments
• Ability to travel domestically or internationally up to 25-50%
• Bachelor's degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Basic understanding of artificial/machine learning concepts
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience incorporating real-time information stream with existing GIS data and IT infrastructure
• Experience with geodatabases and underlying DBMS technology
• Experience in and with 3D modeling software (Maya, Blender, Houdini)
• Master’s degree in geography, computer science, or a related field

Questions about our interview process? We have answers.

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