About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

The VP Information Security is a senior leader responsible for establishing and executing Procare’s enterprise-wide information security strategy, program, and culture. Reporting to the CTO this role will serve as the company's top security leader — translating complex cyber risk into business language, protecting customer data, enabling compliant product growth, and building a world-class security organization.

This is an operationally engaged, high-visibility role that blends strategic vision with operational execution. The ideal candidate is a proven security leader who thrives in a fast-moving SaaS environment, understands how security is changing in an AI first world, and can operate confidently in the boardroom while remaining deeply trusted by engineering and product teams.

Procare's security organization protects 40,000+ childcare centers and millions of families who depend on our platform daily. Our program includes:

• Mature compliance posture: SOC 2 Type II certified across all products; PCI DSS v4.0.1 Level 1 Service Provider; TX-RAMP authorized
• Enterprise security tooling: CrowdStrike NextGen-SIEM, Contrast Security/Veracode for application security, Automox for patch management, Barracuda/Abnormal.ai for email security
• Proactive security culture: Monthly product security meetings, CSIRT incident response team, public trust center (SafeBase), quarterly Security Steering Committee with C-suite participation
• Parent company support: Member of Roper Technologies family with access to shared security resources, threat intelligence, and enterprise tooling

What you’ll do:

Security Strategy & Leadership

• • Define, own, and continuously evolve a multi-year enterprise security roadmap aligned to business 
  objectives, growth stage, and risk appetite
• • Serve as the primary security advisor to the executive leadership team, present security posture, risk 
  metrics, and investment cases with clarity
• Lead a high-performing security organization including Security Operations, GRC, AppSec, and Cloud 
  Security functions
• • Champion a security-first culture across the company through education, executive sponsorship, and 
  accountability
• • Translate technical risk into business impact using quantitative risk frameworks (e.g., FAIR) to influence 
  budget and strategic decisions
• • Navigate Roper Technologies cybersecurity framework, maintaining compliance with mandatory 
  foundational controls and implementing selected optional controls to achieve maturity targets; serve as 
  primary security liaison to parent company
• • Establish AI security governance program to evaluate, approve, and manage AI tool adoption across the 
  organization; implement controls for AI-specific risks including data leakage, prompt injection, and model 
  security
• • Manage security across diverse product portfolio (5+ applications) with varying technology stacks, 
  customer bases, and compliance requirements; ensure consistent security standards while 
  accommodating product-specific needs
• • Build and maintain executive cybersecurity dashboards providing real-time visibility into security posture, 
  risk metrics, and program progress for board, parent company, and executive leadership

Cloud & Product Security

• • Secure the company's SaaS platform and cloud environments (AWS/Azure/GCP) by driving secure SDLC, 
  vulnerability management, remediation SLAs, and penetration testing programs
  • Partner with Product and Engineering leadership to embed security by design — shifting security left into 
  development workflows without impeding velocity
  • Oversee Identity and Access Management (IAM), Zero Trust architecture, data encryption, and cloud 
  security posture management (CSPM/CNAPP)
  • Define and maintain security standards for APIs, microservices, container security, and third-party 
  integrations

Governance, Risk & Compliance (GRC)

• Own and maintain the company's Information Security Management System (ISMS), risk register, and policy framework
• Lead and maintain Type II and PCI DSS v4.0.1 certifications; oversee ISO 27001, TX-RAMP, GDPR, CCPA, and other applicable regulatory frameworks
• Manage customer security questionnaires, enterprise security reviews, and security-related RFP/procurement processes in partnership with Sales and Legal
• Develop and enforce vendor and third-party risk management programs to minimize supply chain exposure
• Ensure compliance with applicable federal, state, and international data privacy and security regulations
• Manage state-specific compliance programs including TX-RAMP certification with quarterly vulnerability reporting and evidence submission requirements
• Implement and maintain customer trust center and security documentation portal to streamline enterprise security reviews and RFP processes
• Lead supply chain security and vendor breach response program; assess impact of third-party compromises and coordinate remediation across affected systems
• Ensure compliance with child data protection requirements and education sector-specific regulations; implement specialized controls for sensitive family and student information

Security Operations & Incident Response

• Lead a 24/7-capable security operations capability including SIEM, EDR, XDR, and threat intelligence platforms
• Own the cyber incident response program: detection, investigation, containment, communication, and post-incident review (PIR) processes
• Test business continuity and disaster recovery plans with cross-functional stakeholders
• Monitor emerging threat intelligence; proactively brief leadership on ransomware, social engineering, supply chain, and AI-driven threat vectors
• Lead Zero Trust architecture planning and implementation across corporate and product environments as multi-year strategic initiative: coordinate with infrastructure, network, and identity teams

Corporate Security & IT Risk Management

• Oversee corporate IT security including endpoint protection, patch management, and corporate network security controls
• Implement enterprise patch management programs using automated tools to ensure timely remediation of vulnerabilities across workstations and servers
• Direct Active Directory security assessments and identity hygiene programs across all domain instances
• Ensure MFA enforcement for all privileged accounts and coordinate rollout of authentication requirements for staff and customers

People & Organizational Leadership

• Recruit, develop, and retain a diverse security team including Security Engineers, Analysts, GRC Specialists, and an AppSec function
• Define team structure, career ladders, OKRs, and budget for the security organization
• Manage external security vendors, MSSPs, auditors, and counsel relationships

Our ideal candidate will have:

• 12+ years' of progressive experience in information security, with at least 4 years' in a CISO, Deputy CISO, or VP of Security role
• Proven track record leading security at a B2B SaaS or cloud-native technology company; experience scaling security programs from growth stage to enterprise maturity
• Deep expertise in cloud security architecture (AWS, Azure, and/or GCP), secure SDLC, and modern threat detection and response
• Hands-on leadership of SOC 2 Type II and PCI audits; direct experience with ISO 27001, GDPR, CCPA
• Demonstrated ability to communicate security risk to non-technical executives and board members; experience presenting to audit committees or governance boards
• Experience managing security through enterprise sales cycles including customer trust reviews, penetration test sharing, and security questionnaire programs
• Track record of building and scaling security teams from the ground up, including hiring, organizational design, and vendor management
• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field required; Master's degree or MBA preferred
• One or more industry certifications strongly preferred: CISSP, CISM, CCSP, CISA, CRISC, CEH
• Executive presence with the ability to build trust at board level and peer-level across the C-suite
• Strong business acumen — understands how security decisions impact revenue, customer trust, and company valuation
• Exceptional communication skills: able to explain complex security concepts in plain language to diverse audiences
• Collaborative, low-ego leader who can influence without authority and build bridges between security, engineering, legal, and sales
• Resilient under pressure; sound judgment in high-stakes incident scenarios
• Skilled at managing competing priorities across multiple compliance programs, product teams, and parent company requirements; able to sequence initiatives and communicate trade-offs effectively

Security Technology Experience

Core Security Platforms:

• Cloud security: Wiz, Orca, Prisma Cloud, or equivalent CSPM/CNAPP solutions
• Endpoint/XDR: CrowdStrike, SentinelOne, Microsoft Defender, or equivalent
• SIEM/SOAR: CrowdStrike NextGen-SIEM, Splunk, Sumo Logic, or equivalent
• Identity/IAM: Okta, Auth0, Azure AD, or equivalent

Specialized Security Tools:

• Email security: Proofpoint, Mimecast, Abnormal.ai, or equivalent next-gen solutions
• Application security: Veracode, Checkmarx, Contrast Security, Snyk, or equivalent SAST/DAST platforms
• GRC/Compliance: Vanta, Drata, OneTrust, or equivalent automation platforms
• Trust & transparency: SafeBase, Whistic, or equivalent trust center solutions
• Patch management: Automox, Ivanti, or equivalent endpoint management platforms

Emerging Security Categories:

• AI security and governance tools (familiarity with landscape preferred)
• Zero Trust architecture frameworks and implementation tools

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$200,000 - $250,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

As a Principal Engineer, you will serve as a technical visionary and a force multiplier, operating at the organizational level to ensure our technology stack scales alongside these ambitions. While our Senior Engineers focus on specific features, you will be responsible for the long-term architectural health of the entire ecosystem. You will help define and evolve our offerings toward our scaling goals, recognizing that the technical path forward is an open question. Whether parts of the platform evolve in place or warrant greenfield rewrites, that assessment—and the strategy that follows—is a core part of the role.

What you’ll do:

Data Architecture & System Design

• • Lead our data architecture transformation — decomposing overgrown domain models, 
  establishing clean domain boundaries, and designing schemas that perform at scale.
• • Define query access patterns, indexing strategies, and data modeling standards that 
  prevent the next generation of technical debt.
• • Own the technical strategy for the platform's evolution — whether that means 
  modernizing the current stack, rebuilding key components, or a hybrid approach.

Platform & Service Architecture

• Shape the broader system architecture — API design, service boundaries, integration patterns, event-driven real-time systems — with a focus on reliability
• Drive the scaling strategy from our current base to 3-5x, ensuring platform, infrastructure, and operational practices are ready
• Partner with product leadership when strategic decisions are made and collaborate effectively with other departments

Technical Vision

• Collaboratively set the 2-5 year technical direction, informed by where the business and the technology industry are heading
• Evaluate build-vs-buy decisions, investigate emerging technologies
• You understand the strengths and limitations of AI and have a strong understanding about how AI capabilities should be integrated into the engineering platform and product
• Anticipate scale failures, performance cliffs, and architectural dead ends before they become incidents

Engineering Culture & Standards

• Raise the technical bar through design reviews, architectural standards, and hands-on mentorship of both technical and non-technical stakeholders
• Establish lightweight, effective processes for how we make and document technical decisions: RFCs, ADRs, design reviews
• Build, design, and execute on internal AI tooling and patterns to drive AI enablement throughout the organization

Execution

• This is not a slides-and-diagrams role. You will write code — approximately 30-40% of your time, particularly on critical path migrations, performance-sensitive systems, and proving out architectural patterns
• Lead by example: your PRs, design docs, and technical decisions set the standard
• Sequence work pragmatically — you know how to migrate production databases serving millions of users without downtime

Our ideal candidate will have:

• 10+ years' of experience in technical leadership roles
• BA/BS in Computer Science or equivalent experience
• You have experience with Ruby/Rails, TypeScript/React, Go, Python, and the ability to learn new stacks fast
• You have an AI-native workflow. You likely have an agentic setup that you have tweaked and optimized for how you work
• You have built agentic applications with both autonomous and strong human-in-the-loop UX patterns
• Demonstrated experience building and scaling complex products and applications

Physical Requirements

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with candidates, other employees, and vendors
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required to conferences or to other Procare offices

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$180,000 - $200,000/year DOE

Location

This position is based in either our Atlanta, GA office or Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Atlanta, GA or Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer 
follow-up, responding to customer inquiries and arranging customer support as needed.

What you’ll do:

• Serve as the customer relationship manager throughout software implementation. 
• Timely engagement with customers to schedule and complete onboarding of Procare’s software.
• Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy
• Ensure clarity around planning and executing customer rollout of software
• Drive adoption of key features and benefits to ensure customer retention
• Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization 
• Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume 
• Drive individual and team metrics to maximize customer adoption 
• Assist with special projects as needed

Our ideal candidate will have:

• 3+ years' professional relevant experience, financial services or fintech, or in the 
  software industry – sales and training is a plus
• Bachelor’s degree or combination of education and relevant experience
• Relevant certifications will be considered also
• Experience assisting new customers with implementation of software
• Knowledge of Payment Operations industry, products, and services
• Strong focus on customer success
• Ability to train, coach, and influence customer use of software
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, and time management
• Strong analytical and problem-solving skills
• Ability to work with cross-functional and remote teams
• Proficient with Microsoft Office and other business applications
• Energy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators.

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$60,000 - $70,000/year DOE

Location

This position can be based in our Denver, CO or our Atlanta GA office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from the office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

Procare has ambitious goals for 2026 and beyond, and hiring the right talent is the first step towards achieving them. The Corporate Recruiter plays a critical role in supporting our business strategy and will partner with hiring managers across the organization to ensure that key hiring initiatives are being met. You will be responsible for the full lifecycle of the recruitment process and will partner with hiring managers across various departments to identify, attract, and hire top-tier talent. Your goal is to deliver an exceptional candidate experience while ensuring our hiring processes are efficient, equitable, and aligned with our long-term business goals.

This role will focus specifically on our GTM team to help scale our revenue-generating teams. You will be the engine behind our growth, responsible for identifying and hiring top-tier talent 
across Sales, Customer Success, and Revenue Operations. As a GTM Recruiter, you aren’t just filling seats; you are a talent advisor who understands the competitive landscape and can effectively sell our vision to passive candidates.

What you’ll do:

• Execute a robust recruiting strategy to meet the hiring demands of the organization. This includes gaining a strong understanding of the open roles, managing external postings to drive active candidate applications, sourcing qualified passive candidates, reviewing resumes, pre-screening candidates, managing the interview process, collecting, and reviewing candidate feedback, and maintaining all appropriate documentation. 
• Ensure a positive candidate experience throughout the hiring process. 
• Conduct phone, virtual Zoom and/or in-person interviews. 
• Consult with managers to discover staffing requirements and specific job objectives. 
• Drive and manage a pipeline of high-quality candidates, with a focus on diversity, by proactively sourcing via multiple channels including social media, web sourcing, searches, referrals, and hiring events. 
• Write and post job descriptions on career websites and other recruitment sites.
• Utilize LinkedIn Recruiter, specialized job boards, and networking to build a robust pipeline of diverse, high-caliber candidates.
• Maintaining Passive Pipelines: Implement strategic initiatives to maintain a passive pipeline for future hiring needs. You will build intentional, future-ready talent pipelines across our GTM organization—including Account Executives, Customer Success Managers, and Sales Development Representatives. Partner with local universities and other organizations to attract talent. 
• Implement processes to improve our overall recruiting efforts and support our ability to scale in the future. 
• Remain current on the latest trends in recruiting, the competitive landscape, market drivers, diversity and more, educating and sharing this knowledge with our internal teams. 
• Help identify areas for process improvement and help implement changes.
• Track and report on key recruiting metrics (time-to-hire, source of hire, conversion rates) to optimize the hiring process.
• Manage the full-cycle recruitment process including offer process, reference and background checks, salary expectations and recommendations. 
• Coordinate interviews with candidates and members of the hiring team.
• Collaborate with the Marketing team to enhance our employer brand specifically within the GTM community. Help Procare establish itself as a top employer within the tech space.
• Implement strategic initiatives to maintain a passive pipeline for future hiring needs. You will build intentional, future-ready talent pipelines across our GTM organization—including Account Executives, Customer Success Managers, and Sales Development Representatives. Partner with local universities and other organizations to attract talent. 
• Support various HR and TA initiatives as needed.

Our ideal candidate will have:

• 3+ years' of full-cycle recruiting experience, with at least 2 years specifically focused on GTM/Revenue roles (SDRs, AEs, CSMs, etc.) in a fast-paced tech environment.
• Demonstrated success utilizing LinkedIn Recruiter and other alternative sourcing methods to identify and hire high level positions with niche skill sets.
• Ability to build and implement successful, creative approaches to talent acquisition.
• Experience sourcing passive talent on various talent sourcing solutions.
• Proven track record of effective partnerships with hiring managers, technical leaders, and others across the organization.
• Proven ability to manage a high volume of open requisitions in a fast-paced environment.
• Exceptional ability to connect with candidates and tell Procare’s story in a way that speaks to their career goals and other motivation.
• Passion for innovative sourcing and recruiting techniques to identify and connect with diverse and difficult to find talent groups.
• Proficiency with modern ATS platforms (e.g., Greenhouse, iCIMS/SkillSurvey) and other CRM tools.
• Excellent communication, organization, and time-management skills.
• Knowledge of behavioral interviewing techniques (e.g., STAR method).
• Strong understanding of Diversity, Equity, and Inclusion (DEI) best practices in hiring.
• Proficiency with Microsoft office suite.

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$80,000 - $92,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role 

 We are looking for a highly motivated, results-oriented Business Development Representative (BDR) who thrives on competition and has a genuine passion for sales. This is a heavy outbound role, requiring a proactive approach to identifying and nurturing potential leads.  In this role, you will partner with Software Consultants to pursue new business opportunities while building and nurturing relationships. 

What you’ll do:

• Lead Generation: Proactively identify and research potential clients within the target market using various tools and strategies. 
• Outbound Prospecting: Conduct high-volume outbound calls, emails, and social media outreach to generate new business opportunities to schedule product demonstrations and presentations for potential clients 
• Qualification: Qualify leads through effective questioning and needs analysis to ensure alignment with our product offerings and communicate the value propositions of our SaaS and fintech products 
• Relationship Building: Establish and maintain relationships with key decision-makers, understanding their needs and positioning our solutions to meet their business objectives. 
• Pipeline Management: Maintain accurate and up-to-date records of all sales activities in the CRM system, ensuring a healthy pipeline of prospects. 
• Collaboration: Work closely with the sales team to transition qualified leads and support the overall sales process. 
• Performance Metrics: Meet and exceed monthly and quarterly targets for lead generation and appointments set. 
• Continuous Learning: Stay updated on industry trends, competitive landscape, and product knowledge to effectively position our offerings. 

Our ideal candidate will have: 

• 1 - 2 years' experience in outbound sales, preferably in the SaaS or fintech industry 
• Bachelor’s degree in Business, Marketing, or a related field is preferred 
• Understanding of SaaS-based solutions and fintech products 
• Excellent communication, negotiation, and interpersonal skills 
• Self-motivated and goal-oriented with a track record of meeting or exceeding sales targets 
• Proficiency with CRM software and sales tools such as Salesforce and Salesloft 
• Exceptional pipeline management and organizational skills 
• Ability to handle objections effectively  
• Competitive, driven, and passionate about sales 
• Bilingual in Spanish a plus 

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals
• Clear career development plans for the Sales organization
• Procare believes in progressive sales plans for high performers

Salary

$21/hour DOE + commission

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

The Enterprise Implementation Manager is responsible for leading onboarding, engagement, and successful implementation of Procare’s software for Enterprise clients, including multi-site and corporate-level organizations. This role serves as the primary point 
of contact throughout implementation and is accountable for delivering a scalable, outcomes-driven onboarding experience that drives adoption, utilization, and long-term customer success.

This individual partners closely with corporate stakeholders to design and execute tailored implementation and training strategies across complex organizational structures. The Enterprise Implementation Manager must be agile, consultative, and proactive—continuously evolving onboarding programs to align with the growth and needs of enterprise clients and Procare’s broader business objectives.

What you’ll do:

• Serve as the primary relationship manager and point of contact for corporate and enterprise clients throughout the implementation lifecycle 
• Partner with corporate leadership and multi-site stakeholders to design and execute customized onboarding and training strategies aligned to their organizational structure and goals 
• Develop and deliver scalable implementation plans that support enterprise rollouts across multiple locations, ensuring consistency and efficiency 
• Lead consultative training and onboarding sessions, aligning software usage with each client’s operational and billing strategies 
• Act as a strategic advisor to enterprise clients, influencing adoption and ensuring alignment to best practices and desired business outcomes 
• Demonstrate agility by adapting implementation approaches in real-time to meet the evolving needs of corporate clients and complex environments 
• Drive activation, utilization, and adoption metrics, ensuring customers achieve value quickly and consistently across all locations 
• Ensure clarity, structure, and accountability in enterprise rollout planning and execution, including timelines, milestones, and success criteria 
• Collaborate cross-functionally (Support, Product, Payment Operations, Training, and Customer Success) to remove barriers and deliver a seamless customer experience 
• Gather and communicate enterprise-level feedback and insights to influence product enhancements, onboarding strategies, and process improvements 
• Continuously evaluate and enhance onboarding programs, ensuring they scale effectively with enterprise growth and evolving customer needs 
• Support and contribute to standardization of enterprise implementation playbooks, tools, and best practices 
• Drive both individual and team performance metrics aligned to customer outcomes, including activation, ramp, and utilization
•  Assist with strategic initiatives and special projects that support organizational growth and operational excellence

Our ideal candidate will have:

• Bachelor’s degree or combination of education and relevant experience
• 3+ years' of relevant professional experience in software implementation, SaaS, fintech, or customer-facing roles (enterprise experience strongly preferred) 
• Proven experience working with enterprise or multi-location clients, including corporate stakeholder engagement 
• Bachelor’s degree or equivalent combination of education and experience 
• Strong understanding of Payment Operations, SaaS platforms, or related technologies 
• Demonstrated ability to design and execute scalable onboarding programs for complex organizations 
• Experience acting as a consultative partner, influencing customer strategy and driving adoption 
• Exceptional communication and presentation skills, with the ability to engage both executive and operational stakeholders 
• Strong organizational, project management, and time management skills with the ability to manage multiple enterprise implementations simultaneously 
• Analytical mindset with the ability to interpret data, identify trends, and drive decision-making 
• Ability to work effectively across cross-functional teams in a fast-paced, evolving environment 
• Proficiency with Microsoft Office and standard business applications 
• High degree of ownership, adaptability, and problem-solving capability

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$70,000 - $81,000/year DOE

Location

This position can be based in our Denver, CO or our Atlanta GA office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

We are seeking an experienced NetSuite Business Systems Engineer to join our Business Systems team. This role combines NetSuite platform engineering, integrations, and process automation to support and scale critical business operations. The ideal candidate brings strong NetSuite technical expertise along with systems thinking and cross-functional collaboration skills. This position plays a key role in optimizing NetSuite and connected SaaS platforms to improve efficiency, data quality, and operational performance. You will work closely with teams across Finance, Accounting, Product Management, IT, Payments, Account Management, Support, and Data Platform. Success in the role will be measured by the ongoing efficiency and productivity gains that you deliver as well as the product improvements that result from these efforts.

What you’ll do:

• Serve as a technical owner for NetSuite configuration, customization, and platform optimization in a team environment. 
• Translate business requirements into technical design documents, including workflows, technical use cases, and data flow diagrams.
• Develop and maintain solutions using SuiteScript 2.x (Map/Reduce, Scheduled, User Event, Client, Restlet), SuiteFlow, SuiteTalk (REST/SOAP), and SDF.
• Build automation for billing, approvals, subscription management, and financial processes.
• Identify opportunities to apply AI and intelligent automation across NetSuite, billing, finance, and operational workflows.
• Configure, maintain, and optimize solutions across NetSuite modules including Order-to-Cash, Procure-to-Pay, AP Automation, and Inventory.
• Configure and manage custom records, workflows, roles, permissions, forms, saved searches, reports, dashboards and page layouts.
• Participate in user acceptance testing, code reviews and implement necessary adjustments.
• Create comprehensive technical requirements documentation and provide training to stakeholders.
• Troubleshoot and resolve technical issues related to NetSuite, including out-of-the-box functionality, system integrations, and customizations.
• Provide ongoing support for break-fix and optimization issues during production, monitor health of NetSuite and other 3rd party applications.
• Maintain application security controls, user/role management, and SOX-related deployment processes.
• Stay current with NetSuite releases and recommend improvements.

Our ideal candidate will have:

• Bachelor's degree or higher in Computer Science, or similar field 
• 4+ years' in NetSuite development, administration, or platform engineering
• Experience with ZoneBilling (ZAB) subscription lifecycle management, including subscription creation, modification, and billing profiles
• Working knowledge of Advanced Revenue Management (ARM) for automated revenue recognition, including revenue arrangements
• Strong knowledge in JSON / XML data formats, REST and SOAP APIs, JavaScript, TypeScript and SuiteQL
• Strong proficiency in NetSuite development, including customizations, workflows, saved searches, SuiteScript and SuiteCloud Development Framework (SDF)
• Understanding of accounting principles (GAAP, ASC 606) and familiarity with SOX compliance controls —segregation of duties, change management, and audit trail requirements as they relate to NetSuite roles, permissions, and production deployments
• Strong knowledge of software development processes, including SDLC, Iterative and Agile methodologies
• Ability to establish and maintain effective relationships with other employees and contractors
• Comfortable working across Finance, Operations, System Platform and Business Systems teams
• Must be detail-oriented, maintaining multiple initiatives simultaneously and the ability to adapt to changing priorities
• Strong communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$100,000 - $120,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

Procare Solutions is the leading software platform for the early childhood education (ECE) market, serving tens of thousands of child care programs across the country. As we execute an ambitious AI-native platform strategy, we are at an inflection point: we move faster than 
Brightwheel, we outbuild Playground, and we earn the trust of enterprise customers who depend on us. The Director of Product Operations is the connective tissue that makes all of that possible.
In this role, you will own the infrastructure that connects product investment to business outcomes. You will drive cross-functional execution across our four platforms Online, Desktop, SCW, and ChildPlus ensuring that what we ship is measured, communicated, and tied to retention, revenue, and customer value. You will build the operational systems that let a fast-growing product organization stay coordinated, move quickly, and prove that its work is working.
This is a high-visibility, high-impact role reporting directly to the Chief Product Officer. You will be the single owner of the execution infrastructure our AI strategy depends on and the person who helps Procare move from output-driven to outcome-driven.

What you’ll do:

Cross-Platform Coordination & Operational Infrastructure

• Own the release calendar across all four platforms (Online, Desktop, SCW, ChildPlus), ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives
• Establish release rhythms, launch readiness criteria, and post-launch review processes that scale as the product team grows
• Own the operational backbone of the product organization: cross-functional meeting cadences, decision logs, escalation paths, and inter-team coordination
• Drive the adoption of tooling and AI-driven workflows that accelerate the team's ability to understand customer behavior and make faster decisions

Outcome Metrics & Business Intelligence

• Build and maintain an outcome scorecard connecting each major product initiative to a specific business metric, target, and timeline-replacing output tracking with impact measurement
• Track and report on value realization for launched products: did the investment move the metric it was supposed to move?
• Partner with CPO, Finance to align product investment modeling with TAM expansion priorities

Stakeholder Communication & Reporting

• Own the internal communication of product decisions ensuring that sales, customer success, and support teams are equipped to represent what is built and when
• Partner with the cross-functional readiness to connect operational readiness to launch execution
• Identify and close the gaps between product, engineering, marketing, and customer success particularly around launches, rollouts, and customer-facing commitments

Our ideal candidate will have:

• Outcome orientation: You connect every process you build to a business result. You measure what matters and relentlessly close the loop between investment and impact.
• Cross-functional leadership: You earn trust across engineering, product, finance, and customer-facing teams without direct authority. You know how to align stakeholders who have competing priorities.
• Operational rigor: You build systems that scale release calendars, prioritization models, metrics frameworks and you hold the organization to the processes you put in place.
• Data fluency: You are comfortable with quantitative analysis, can build models in Excel or equivalent tools, and can turn raw data into a clear story for executive audiences.
• Bias for action: You are scrappy. You solve problems with the resources available and do not wait for perfect information or perfect conditions to move.
• Customer-centric thinking: You understand that every operational decision ultimately affects a childcare director, a teacher, or a family. You keep that context front of mind.
• Empowered communicator: You can write clearly, present to executives, and run effective meetings synthesizing complexity into crisp, actionable outputs.
• 7+ years' of experience in product operations, program management, business operations, or a closely related role within a software product company
• Demonstrated experience owning cross-functional execution programs involving engineering, product, and go-to-market teams
• Experience building outcome-based metrics frameworks and connecting product investment to business results
• Strong analytical skills with proficiency in data tools (Excel, SQL, or BI tools) and operational tooling (Jira, Confluence, or equivalent)
• Bachelor's degree in Business, Operations, Computer Science, Product Management, or related field
• Experience at a B2B SaaS company with multiple product lines or platforms
• Background in the early childhood education, K-12, or adjacent vertical software markets
• Experience working alongside an AI strategy or in organizations that are actively adopting AI-driven development workflows

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$158,000 - $183,000/year DOE

Location

his position is based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid in-office working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

Procare Solutions is seeking an innovative Solution Owner to transform our Customer Service ecosystem by leveraging Salesforce Service Cloud, AI technologies, and advanced operational strategies. This role will be critical in optimizing our customer support infrastructure, driving operational efficiency, and enhancing customer experience across Customer Support, Customer Success, and Technical Operations teams.

What you’ll do:

Strategic Objectives

• Optimize Salesforce Service Cloud to enable world-class support experiences for customers and employees
• Integrate AI and automation to reduce response times and improve resolution rates
• Create scalable, intelligent support workflows that adapt to evolving customer needs

Salesforce Service Cloud Optimization

• Collaborate closely with Salesforce architects and engineering teams to develop and refine service cloud solutions
• Support the design of complex case management workflows through active participation and input
• Work with technical teams to define and prioritize user stories and requirements
• Contribute to Service Cloud integrations with critical support systems
• Adhere to and support agile development methodologies and sprint processes

AI and Automation Strategy

• Design and implement AI-powered support solutions
• Configure intelligent chatbots and virtual agents

Operational Efficiency

• Analyze support team performance metrics
• Identify and implement productivity improvements
• Design self-service portal enhancements

Cross-Functional Leadership

• Directly collaborate with Customer Success and Customer Support teams to understand operational challenges and technology needs
• Act as a key liaison between support teams and technical implementation groups
• Develop deep understanding of customer support workflows and pain points
• Translate operational insights into technical requirements and solution improvements
• Communicate complex technical concepts to non-technical stakeholders
• Represent customer support technology needs in strategic discussions

Our ideal candidate will have:

Technical Skills

• 5+ years' experience with Salesforce Service Cloud
• Advanced knowledge of service cloud configuration
• Hands-on experience with AI/automation tools
• Proficiency in low-code/no-code platforms
• Understanding of contact center technology ecosystems
• Experience with payments operations and payment processing systems

Soft Skills

• Exceptional problem-solving abilities
• Strong communication and storytelling skills
• Ability to translate business needs into technical solutions
• Collaborative and adaptable mindset
• Strategic and analytical thinking

Nice-to-Have Skills

• Salesforce Service Cloud certification
• Contact center implementation experience
• Machine learning / AI certification
• Experience with Zoom Contact Center
• Expertise in payment processing platforms and financial operations

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$132,000 - $145,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

The Associate Customer Success Manager (CSM) is a professional who proactively manages a dedicated portfolio of customers. This role focuses on building strong, long-term relationships with customers by ensuring they achieve maximum value from our solutions. The CSM proactively drives product adoption, increases software and payment processing usage, and ultimately improves key financial metrics like GRR and NRR within their portfolio.

What you’ll do:

• Dynamic Account Management: Proactively engage with a diverse set of customers assigned to you based on their health status or specific needs. You will be the primary point of contact for these accounts until their health improves and they are successfully transitioned.
• Value Realization: Create and execute tailored Customer Success Plans (CSPs) for each account. These plans will outline specific goals, milestones, and metrics for driving product adoption, increasing payment processing, and demonstrating ROI.
• Performance & Health Monitoring: Regularly monitor account health and usage data to identify at-risk customers and opportunities for growth. Take proactive measures to mitigate risks and ensure customer satisfaction.
• Quarterly Business Reviews (QBRs): Prepare and deliver impactful QBRs that highlight customer achievements, review key performance indicators (KPIs), and present new opportunities for maximizing value.
• Collaboration & Strategy: Partner with the sales team to ensure a cohesive account strategy. Effectively pass on qualified upsell and cross-sell opportunities to your sales counterpart.
• Product Expertise: Maintain a deep understanding of our product suite, new features, and best practices to serve as a trusted advisor to customers.
• Internal Collaboration: Partner with other teams, including Sales, Support, and Product, to address customer requests and ensure a seamless customer journey.
• Case & Inbound Request Management: Efficiently manage and resolve inbound customer inquiries and requests from other teams. You will act as a key resource for the company, addressing a variety of customer needs to ensure a smooth and positive experience.
• Proactive Adoption & Value Realization: Actively work with customers to understand their business goals and pain points. Your focus will be on increasing product adoption and usage, especially for our payment processing solutions, to demonstrate the full value of Procare Solutions.
• Continuous Improvement: Understand how Procare Solutions competes in the marketplace and consistently apply new best practices to help our customers. You will also build an awareness of market trends and competitor activities to better assist your customers.

Our ideal candidate will have:

• Typically requires 1-5 years’ of experience in a customer-facing role, preferably within the SaaS industry
• Application Knowledge: Proficient in the use of our solutions and able to provide recommendations to customers on optimal use of our products
• Problem-Solving: Capable of diagnosing customer issues, evaluating solutions, and making well-informed decisions for the benefit of both the customer and Procare Solutions
• Communication: Excellent communication and relationship-building skills with a customer-centric approach
• Adaptability: A proven ability to manage multiple priorities in a dynamic, fast-paced environment

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$75,000 - $85,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

We are seeking a dynamic and results-driven Mid-Market Account Executive to join our team. The ideal candidate will be responsible for driving revenue growth, utilization strategies, customer retention through building and maintaining strong relationships with existing customers and identifying new business opportunities within the child care industry.

What you’ll do:

• Revenue accountability: Responsible for maintaining and driving revenue growth with existing customers through strategic planning and execution
• Identify Upsell Opportunities: Identify and pursue opportunities to expand business with existing customers through upselling Procare products and solutions
• Customer Retention: Actively work to retain customers and foster ongoing engagement
• Contract Negotiation: Negotiate and secure multi-year contract terms with c-level and senior leadership that are favorable for both customers and Procare, ensuring mutual benefits and revenue retention
• Objection Handling: Effectively handle and resolve customer objections to close deals successfully
• Sales Process Accountability: Drive and take full accountability for the sales process, from initial contact to closing deals
• Build and Nurture Client Relationships: Develop and maintain strong, long-term relationships with customers to ensure loyalty and trust
• Account Planning: Organize, plan, and execute account reviews with enterprise clients
• Professionalism and Leadership: Demonstrate high standards of professionalism and leadership to inspire confidence and respect
• Client Satisfaction Assessment: Regularly evaluate client satisfaction to ensure top-level service and support
• Consultative Approach: Employ a consultative approach to understand client needs and provide tailored solutions
• Industry Knowledge: Possess in-depth knowledge of the payments and SaaS industries to effectively address client requirements
• Highly Motivated: Demonstrate a high level of motivation to achieve and exceed sales targets
• Goal Achievement: Consistently meet or exceed sales goals through strategic planning and execution
• Pipeline Management: Manage the sales pipeline to ensure a steady flow of opportunities and timely follow-ups
• Utilization Strategies: Create and implement strategies to increase customer usage and satisfaction of Procare’s software solutions
• Strong Communication: Build and execute in-person and virtual presentations to all levels within an organization. Manage the RFP process and response for existing customers within portfolio

Our ideal candidate will have:

• 3 - 5 years' successfully selling SaaS solutions to Enterprise level clients
• Proven experience in Saas sales, payments experience a plus
• Strong consultative selling abilities
• Excellent communication and interpersonal skills
• Strong presentation skills with the ability to influence prospect’s decision through story based sales
• Ability to build rapport and trust with people quickly.
• Strong negotiation and closing skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze market trends, competition, and customer needs to craft tailored proposals and strategies.
• Bachelor’s degree in Business, Marketing, or a related field
• Payments experience a plus
• Understanding of child care operations and software solutions a plus
• Experience with Salesforce or similar CRM tools
• Strong sales acumen with technical/SAAS solution providers
• Strong understanding of cloud-based software solutions

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Quarterly travel required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

The annual cash compensation for this role offers an on-target earnings potential of $170,000/year (base + variable commissions)

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.