About Grupo QuintoAndar

We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience.

With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is currently valued at over USD 5.1 billion and continues to grow year over year.

Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: https://grupoquintoandar.com/pt/.

Location & Hybrid Work Model

Our PR team follows a “hybrid” model, requiring in-person attendance at our office located in São Paulo, some days per month.

Hiring Process Stages

The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows:

• People Stage;
• Hiring Manager Stage;
• Case Stage; 
• Stakeholder Interview; 
• Offer. 

About the Team

The role of the Communications team is to craft narratives and messages that get to the heart of our business and create connections with internal and external audiences, contributing to strengthening our reputation with key stakeholders. 

We are hiring for a PR Lead - Brand Communications to drive energetic, creative and consumer-centric communications campaigns that demonstrate the positive impact of the digital transformation we’re bringing to the real-estate industry and to people’s lives. This is an individual contributor role.

What you will do:

• Communications Outreach: Plan, build, and execute creative, end-to-end consumer-facing campaigns that reach our users with positive and impactful brand messages. This includes using a multi-channel approach beyond traditional press to include PR stunts, influencer engagement, pop-up events, partnerships, launches, unique experiences and internal/owned channels
  
  
• Integrated Campaign Management: Collaborate closely with the broader Marketing team to ensure PR planning amplifies corporate brand campaigns, maximizing shared impact and speed to market.
  
  
• Media Relations & Crisis Management: Work with reporters and influencers daily to build constructive relationships that allow us to tell our story, defend our brand and reach consumers across traditional press and social media formats, including Facebook, Instagram, Tiktok and others. 
  
  
• Spokesperson Support: Coordinate and facilitate interviews, prepare briefing documents, manage speaker opportunities and train executives to act as media spokespersons when needed.
  
  
• Communications Counsel: Advise executives and internal stakeholders regarding appropriate communications opportunities and strategies to support business needs. 

Qualifications and requirements

• Solid experience as part of an internal communications team or public relations agency is required, with strong experience in agencies that support active consumer brands.
  
  
• Proven track record of executing high-velocity, high-visibility consumer campaigns with measurable cultural impact.
  
  
• Fluent in Portuguese and English. Spanish is a plus.
  
  

Skills and competencies

• Execution with Impact: Proven ability to identify news opportunities and translate them into integrated communications strategies – spanning earned media, social, influencer partnerships, and creative activations – that drive measurable results and audience engagement.
  
  
• Brand Storytelling: Ability to express brand voice with clarity and nuance, and translate complex topics into compelling, consumer-facing storytelling.
  
  
• Corporate Communication: Exceptional written and verbal communications skills in both Portuguese and English that support strategic decision-making.
  
  
• Critical Thinking: Strong analytical rigor and sound judgment in shaping narratives, balancing creativity with strategic clarity and reputational awareness.
  
  
• Articulation and Influence: Experience advising and supporting senior-level executives to build consensus and align interests across an organization.
  
  
• Collaboration/Autonomy: Ability to operate both independently and cross-functionally, partnering effectively with marketing, product, and commercial teams to deliver against business objectives.
  
  
• Resilience and Adaptability: Comfort operating in a complex and dynamic environment.

Additional Notes

• Please submit your CV in English.

Important

• Our hiring process starts with the application! If you truly want to be part of our team, please complete this step of the process. We analyze all candidates individually and provide feedback to all applicants.

• All communication will be conducted via email, so please stay tuned for our messages and release the domain @quintoandar.com.br to ensure our emails are not sent to spam.

Benefits

• Competitive salary
• Profit sharing
• Variable compensation (For Commercial Positions Only)
• Meal allowance 
• Health insurance
• Dental plan
• Life insurance
• Childcare subsidy and Atypical Parenthood subsidy
• Wellhub
• Home office allowance
• Employee assistance program (mental health, social, legal, and financial support)
• Extended parental leave
• Day off on birthday, Mother’s Day, and Father’s Day
• Benefits Club (discounts on everyday services)
• Discounts at educational institutions
• Reading kit for children – PlayKids
  
  

Diversity & Inclusion at Grupo QuintoAndar

We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!

You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application.

Privacy and Data Protection

The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the security of your data. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, please contact us through our Service Channel.

Descrição do cargo:

A pessoa gerente de mídia precisa ter um perfil estratégico, pensamento analítico e forte capacidade de liderança, orientada por resultados e inovação. É a pessoa responsável por liderar o time, desenvolver estratégias integradas e garantir a entregas eficazes.

Principais responsabilidades:

Execução e estratégia de mídia:

• Planejar, defender e supervisionar estratégias de mídia on e offline, garantindo entregas consistentes com os objetivos de comunicação e negócio dos clientes.
• Traduzir briefings em planos de mídia táticos multicanal, considerando segmentação, jornada do consumidor e KPIs de campanha.
• Acompanhamento dos cronogramas de campanha/veiculação.
• Supervisionar a implementação técnica das campanhas em plataformas como Google Ads, Meta Ads, DV360, mídia programática, mídia social e veículos tradicionais.
• Gerenciar orçamentos de mídia de forma estratégica, com foco em eficiência de investimento e otimização de resultados.
• Realizar leitura crítica de resultados e geração de insights, com apoio de ferramentas de BI, dashboards, e relatórios analíticos.
• Atuar no relacionamento com clientes e fornecedores (veículos, tech partners, plataformas), garantindo comunicação fluida, entregas de qualidade e negociações vantajosas.
• Desenvolver relatórios de campanhas com análise quantitativa e qualitativa de dados, análises de ações de mídia da concorrência e geração de insights;
• Apresentação de documentos finais e de acompanhamento de campanha. 
• Liderar reuniões de mídia com o cliente e conduzir apresentações.

Olhar cross da conta:

• Garantir o controle financeiro;
• Garantir o controle dos acordos do ano;
• Garantir a execução e aplicação da learning agenda; 

Desenvolvimento do time:

• Liderança e gestão da equipe de mídia, definindo papéis, responsabilidades, objetivos e orientando a realização das atividades e entrega de resultados;
• Identificar gaps técnicos e comportamentais da equipe, propondo planos de desenvolvimento individual e coletivo.
• Estimular a troca de conhecimento interno e a aplicação de boas práticas, promovendo rotinas de feedback e atualização técnica.
• Participar ativamente de processos de recrutamento, onboarding e avaliação de desempenho do time de mídia.
• Ser um ponto de referência técnico e estratégico para o time, atuando com postura consultiva e empática.

Suporte:

• Estar atento(a) aos desdobramentos de criação e produção, garantindo que a entrega da mídia esteja alinhada às peças e formatos produzidos.
• Apoiar a liderança da agência na apresentação de resultados, construção de propostas e alinhamento estratégico com clientes-chave.
• Trabalhar em conjunto com áreas como BI, criação e atendimento, garantindo sinergia nos fluxos e entregas integradas.
• Manter-se atualizado(a) sobre novas tecnologias, tendências de mídia e comportamento do consumidor, contribuindo para a inovação das soluções propostas.

Competências comportamentais:

• Liderança e gestão de equipe: feedbacks, desenvolvimento de pessoas, planejamento de recursos.
• Pensamento estratégico: visão de negócio, alinhamento com objetivos de clientes.
• Capacidade de tomar decisões rápidas com base em insights.
• Comunicação clara e persuasiva com stakeholders internos e externos.
• Proatividade, organização, foco em resultados e entrega de prazos.
• Colaboração e trabalho em equipe; gestão de conflitos e alinhamento entre equipes.

Requisitos e Qualificações:

• Sólido conhecimento em conceitos de mídia.
• +6 anos de experiência em mídia;
• Familiaridade com o mercado local brasileiro, considerando planejamentos regionais;
• Experiência com plataformas digitais (Meta, TikTok, Google Ads, DV360);
• Experiência em colaboração com equipes multifuncionais para desenvolver planejamentos;
• Conhecimento em AD ou VBS;
• Conhecimento em ferramentas de mídia (Instar, Monitor, Comscore e TGI);
• Conhecimento em planejamento, compra e compensação de TV Aberta;
• Inglês intermediário/avançado para relatórios e reuniões;
• Habilidades sólidas de gerenciamento de projetos e organização;
• Histórico em gerenciar o desenvolvimento de pessoas.

Overview

An Audio Visual Developer is a skilled professional who specializes in video editing and motion design. As an AV at Monks, you will be responsible for creating engaging audiovisual content that brings our clients' projects to life. You will work collaboratively with creative teams to produce high-quality multimedia assets for digital campaigns, ensuring that all content aligns with brand objectives and enhances overall storytelling.

Key Responsibilities

• Responsible for the creation of audio-visual content, encompassing video editing, motion design and sound design across diverse platforms.

• Collaborate with designers, copywriters, and other creative professionals to transform concepts into engaging audio-visual experiences.
• Leverage industry-standard software and tools to produce high-quality sound and visual elements.

• Assist in managing project timelines and workflows to ensure timely delivery of multimedia content while adhering to specifications.

• Review and evaluate audiovisual outputs, ensuring they meet .Monks' standards for quality and creativity.

• Stay updated on the latest developments in audio-visual technology and trends to inform your work and enhance production techniques.
• Support client meetings by presenting ideas and receiving feedback, ensuring that content aligns with client needs and expectations.

Requirements

• 2-4 years of experience in audio-visual development or production with a solid portfolio showcasing your skills in video editing, Motion Graphics and sound design.

• Proficiency in Adobe Creative Suite (After Effects, Premiere Pro, Audition) and familiarity with other audio-visual production tools.

• Ability to think creatively and generate original ideas that resonate with audiences.

• Strong verbal and written communication skills, capable of collaborating effectively with team members and clients.

• Keen attention to detail, ensuring all content is polished and professional.

Tools

Adobe Creative Suite: After Effects, Premiere Pro, Audition, Photoshop, Illustrator

• Nice To have: 2D/ 3D animation, Scripting, Color correction/grading, Sound design, Figma
• Gen AI: Runway, SD, Firefly

Como Coordenador(a) de Mídia, você será responsável por liderar, desenvolver e inspirar uma equipe de analistas e especialistas, garantindo a excelência na entrega e no relacionamento com os clientes. Sua função principal será gerenciar projetos, delegar tarefas e ser o ponto de contato principal para o dia a dia do cliente, sempre buscando oportunidades de melhoria e inovação.

Principais Responsabilidades

• Gerenciar a saúde operacional e o sucesso do dia a dia do portfólio de clientes, assegurando que todas as necessidades sejam atendidas com excelência.
• Liderar reuniões de performance e planejamento com os clientes, comunicando resultados e construindo relacionamentos de confiança.
• Delegar atividades de forma eficaz, garantindo o cumprimento de SLAs e prazos.
• Identificar e resolver problemas operacionais, sendo o primeiro ponto de escalonamento.
• Mentorar e desenvolver uma equipe de analistas e especialistas, conduzindo 1:1s e apoiando planos de desenvolvimento individual.
• Fomentar uma cultura de feedback contínuo e colaboração, promovendo o bem-estar da equipe.
• Assegurar a qualidade das entregas da equipe e identificar oportunidades de melhoria.
• Participar de processos seletivos, atraindo e contratando os melhores talentos.

Habilidades Essenciais

• Comunicação: Clara, assertiva e empática, para gerenciar expectativas de clientes e dinâmicas de equipe.
• Liderança de Equipe: Capacidade de liderar, motivar e organizar uma equipe, garantindo um ambiente colaborativo.
• Desenvolvimento de Pessoas: Interesse genuíno em desenvolver talentos, com habilidade para dar feedbacks construtivos.
• Gestão de Projetos: Forte capacidade de organização, planejamento e priorização para gerenciar o fluxo de trabalho.
• Gestão de Stakeholders: Habilidade de gerenciar relacionamentos com clientes, comunicando resultados e alinhando expectativas.
• Resolução de Conflitos: Capacidade de identificar e mediar conflitos interpessoais e operacionais.

O Sucesso Nesta Posição Será Medido Por:

• A satisfação e retenção dos clientes em seu portfólio.
• O engajamento e desenvolvimento de carreira dos membros da equipe.
• A qualidade e pontualidade das entregas, cumprindo todos os SLAs.
• A eficiência na gestão de projetos e resolução de problemas operacionais.
• A criação de uma cultura de equipe positiva e colaborativa.
• A identificação e conversão de oportunidades de crescimento em valor para o cliente e a agência.

Como Coordenador(a) de Mídia, você será responsável por garantir a excelência na entrega e no relacionamento com os clientes, além de liderar e desenvolver uma equipe de analistas e especialistas. Este papel envolve gerenciar projetos, delegar tarefas e ser o ponto de contato principal no dia a dia do cliente, sempre buscando entregar o máximo de valor e identificar oportunidades de melhoria.

Responsabilidades

• Gerenciar a saúde operacional e o sucesso diário do portfólio de clientes, atendendo todas as necessidades contratadas com excelência.
• Liderar reuniões de performance e planejamento com os clientes, comunicando resultados de forma clara e construindo confiança.
• Delegar atividades, garantindo o cumprimento de SLAs e prazos, e atuar proativamente na resolução de problemas.
• Liderar e desenvolver uma equipe, conduzindo 1:1s, dando feedbacks e apoiando a criação de Planos de Desenvolvimento Individual (PDIs).
• Garantir a qualidade das entregas da equipe e identificar oportunidades de melhoria e inovação.
• Participar de processos seletivos, ajudando a atrair e contratar os melhores talentos.

Habilidades Essenciais

• Comunicação: clara, assertiva e empática, para gerenciar expectativas de clientes e dinâmicas de equipe.
• Liderança de Equipe: capacidade de liderar, motivar e organizar uma equipe, delegando tarefas eficazmente.
• Desenvolvimento de Pessoas: interesse genuíno em desenvolver talentos e apoiar o crescimento da equipe.
• Gestão de Projetos: habilidades de organização e planejamento para gerenciar o fluxo de trabalho e prazos.
• Gestão de Stakeholders: habilidade de gerenciar o relacionamento com os clientes e alinhar expectativas.
• Resolução de Conflitos: capacidade de mediar conflitos interpessoais e operacionais dentro da equipe.

Como Analista de Mídia, você será a força motriz por trás das nossas operações, transformando estratégia em realidade nas plataformas digitais. Seu papel é crucial para garantir a execução perfeita das campanhas, conectando dados a ações práticas para impulsionar resultados significativos para nossos clientes.

Responsabilidades

• Gerenciar o ciclo de vida completo das campanhas nas principais plataformas de mídia (Google, Meta, TikTok, etc.), desde a configuração até a otimização diária.
• Implementar as melhores práticas de mercado em segmentações, estratégias de lances, formatos de criativos e configurações de conversão.
• Garantir a execução precisa do planejamento tático, gerenciando o ritmo de investimento para maximizar os resultados dentro do orçamento.
• Propor e executar testes A/B e experimentos com base em hipóteses claras para melhorar continuamente a performance.
• Monitorar e analisar os KPIs de campanha diariamente, traduzindo dados em insights acionáveis.
• Desenvolver relatórios de performance claros para comunicação interna e, quando necessário, para o cliente.
• Fornecer suporte técnico inicial para dúvidas de clientes, resolvendo problemas básicos de plataforma.
• Manter a liderança do time informada sobre o progresso das campanhas e ações de otimização realizadas.

Habilidades Essenciais

• Proficiência Técnica: Capacidade de aprender e operar com precisão nas principais plataformas de mídia digital, aplicando as melhores práticas de configuração.
• Raciocínio Analítico: Habilidade de analisar dados de campanhas para identificar tendências, extrair aprendizados e basear otimizações em evidências.
• Curiosidade e Proatividade: Vontade de aprender, buscar conhecimento de forma autônoma e sugerir melhorias com base em observações.
• Organização e Gestão de Tempo: Capacidade de gerenciar múltiplas tarefas e cumprir prazos.
• Comunicação Colaborativa: Habilidade de se comunicar de forma clara e objetiva com a equipe interna, compartilhando status e aprendizados.

Principais Responsabilidades

• Prepara os relatórios financeiros mensais, trimestrais, anuais e outras divulgações e informações necessárias, garantindo a conformidade com as normas IFRS;
• Analisa informações financeiras e resume a situação financeira;
• Garante que todas as informações contábeis fornecidas sejam precisas;
• Prepara os lançamentos contábeis gerais (journal entries);
• Cálculo/preparação do IRPJ (CIT);
• Prepara e mantém o balanço patrimonial (balance sheet); reconciliações de todas as contas, controles contábeis como provisões, etc.;
• Revisão da contabilidade da folha de pagamento (payroll);
• Pesquisa e analisa questões técnicas de contabilidade, incluindo a avaliação do impacto de novas regulamentações e pronunciamentos contábeis, para garantir que os registros, políticas e procedimentos da empresa estejam em conformidade com as normas aplicáveis;
• Elabora e mantém princípios, políticas e procedimentos contábeis para garantir demonstrações financeiras precisas e pontuais;
• Dá suporte a auditorias internas e externas para garantir a conformidade, auxiliando também em auditorias fiscais;
• Controles de Ativo Fixo (FA Controls);
• Dá suporte na implementação/parametrização de sistemas;
• Executa outras tarefas e atribuições conforme necessário e especificado pela gestão.

Requisitos

• Bacharelado em Ciências Contábeis ou áreas similares;
• Nível de inglês avançado (oral e escrito);
• Uso avançado de Excel e do pacote Google (Google suite);
• Perfil "mão na massa" (hands on) e comprometido com prazos, com um forte senso de urgência;
• Registro no CRC (CPA license);
• Desejável experiência anterior com o ERP Netsuite;
• Desejável bom conhecimento dos impostos diretos brasileiros e de alguns impostos indiretos.

Pessoa responsável pela operação prática de implementação, controle, fluxos de aprovação e controle financeiro relacionados a compras de mídia on e offline. Atuará junto ao time garantindo entrega precisa, dentro de prazos, orçamento e conformidade.

Principais responsabilidades:

Controle financeiro de mídia:

• Criação e controle de PIs no sistema AD.
• Monitorar e checar condições de pagamento relacionadas às autorizações de mídia.
• Monitorar despesas de mídia vs. orçamento do cliente em planilhas de controle de faturamento e plataformas online.
• Alimentar relatórios financeiros semanais/mensais com variações de orçamento e previsões futuras.
• Checagem de entrega (se a entrega dos veículos está em linha com o contratado) para atualização de PIs para que fiquem de acordo com as NFs.

Operação de implementação de campanhas:

• Preparar, organizar e validar materiais de veiculação de acordo com o pedido de material, assegurando conformidade com guidelines de cada veículo.
• Implementação de campanhas (Google Ads, Meta, Tiktok, GloboAds).
• Envio de materiais e PIs por e-mail.
• Acompanhamento diário do pacing das campanhas.

Suporte:

• Planejamento estratégico e tático de mídia e apresentações.

Requisitos e Qualificações:

• Habilidade para se comunicar de forma clara e objetiva
• Organização e capacidade de gerenciar várias tarefas;
• Pacote Office – básico a intermediário;
• Conhecimento básico em implementação de plataformas digitais;
• Conhecimento básico de conceitos de mídia on e off;
• Desejável conhecimento das principais métricas de mídia e conhecimento prévio de VBS / AD mídia;

As a key member of the Backend Development team, you will be responsible for designing, coding, testing, documenting, installing, maintaining, and supporting applications that enable businesses to operate more efficiently and competitively.

Key Responsibilities

• Core Development: Leverage your Java expertise to play a fundamental role in the development of platforms and solutions.
• Agile Collaboration: Work effectively as a team member within an Agile development environment.
• Effective Communication: Maintain clear and professional communication with team members, leads, and management, both verbally and in writing.
• Code Quality: Write programming code that meets agreed-upon requirements and is: 1) robust, 2) testable, 3) maintainable, and 4) well-documented/commented.
• Interface Standards: Produce UI designs and implementations that adhere to industry best practices.
• Security Compliance: Stay informed of and comply with Information Security controls and activities in alignment with defined corporate policies and strategies.
• Proactive Problem Solving: Anticipate potential issues with proposed designs and solutions.
• Delivery: Consistently meet project deadlines and milestones.
• Continuous Improvement: Flourish in a "continuous improvement" work culture.
• Soft Skills: Demonstrate professionalism, enthusiasm, and a proactive "can-do" attitude.
• Performance: Consistently meet or exceed established performance targets.

Requirements

• Experience: Proven experience with Java 7/8.
• Language: English proficiency is mandatory.
• Technical Design: Strong background in application design and analysis, design patterns, and Object-Oriented Programming (OOP).
• Integrations: Experience with WebServices, REST APIs, and third-party API integrations (OAuth, social media, etc.).
• Modern Tech Stack: Experience with modern technologies, including:
• Cloud Environments: AWS (EC2), GCP, and/or Azure.
• Containers/Virtualization: Docker and Vagrant.
• Version Control & CI/CD: Proficiency in Git and/or BitBucket; experience with CI/CD tools such as Jenkins, Maven, and Gradle.
• Communication: Excellent written and verbal communication skills.
• Professional Background: Experience in consulting, with a proven track record of increasing responsibility, creativity, and innovation.

Preferred Qualifications (Pluses)

• • Experience in CMS development.
  • Experience with SpringBoot and the Spring framework/context.

#LI-VM1

Community Manager

Nesta função, você definirá e implementará campanhas de mídia social e comunicação para alinhar-se com as estratégias de comunicação. Além disso, nossa pessoa candidata ideal é proativa, rápida e flexível, que aproveita novas oportunidades para criar um trabalho impactante.

Principais Responsabilidades

• Manter-se atualizado com as tendências da tecnologia digital;
• Definir e implementar campanhas de mídia social e comunicação para alinhar-se com as estratégias de marketing;
• Trabalhar em calendários de conteúdo e executá-los, incluindo a publicação pontual de posts em mídias sociais;
• Fornecer conteúdo de texto, imagem e vídeo envolvente para as contas de mídia social.
• Monitorar e relatar feedback e avaliações online em várias plataformas de mídia social.
• Organizar e participar de eventos presenciais para construir comunidade e aumentar a conscientização da marca;
• Coordenar com as equipes de Marketing, Relações Públicas e Comunicação para garantir a consistência da marca;
• Trabalhar em estreita colaboração com estrategistas de dados para fornecer relatórios mensais e trimestrais e oportunidades de otimização;
• Auxiliar em relatórios semanais e mensais (Orgânico + análise de sentimento) e análise competitiva;
• Realizar escuta social (Social listening);
• Trabalhar colaborativamente com estratégia social, gerenciamento de contas e criativos para garantir que os canais de mídia social estejam sempre alinhados à marca.
• Analisar diariamente a conversa em torno da marca;
• Saber como realizar análises sobre a marca, desenvolvendo resultados eficazes para os KPIs do cliente.

Experiência e Habilidades

• Conhecimento das boas práticas de mídia social em termos de formatos e tom de voz;
• Capacidade de identificar e acompanhar métricas relevantes da comunidade;
• Conhecimento de métricas, ferramentas de escuta social e relatórios digitais;
• Conhecimento em gerenciamento de CMSs;
• Conhecimento do mercado de Beleza e Saúde;
• Experiência no desenvolvimento ou implementação de estratégias de gerenciamento de comunidade;
• Excelentes habilidades de comunicação verbal;
• Excelentes habilidades de escrita.

• Meetings with the creative team to create digital content ideas, strategies, productions or campaign development.
• Collaborative work with the planning area to structure creative proposals and with the data team to build proposals based on insights and learning.
• Development and organization of content plans, document structuring and administration of the same for customer review.
• Presentation of content calendars with clients.
• Editorial writing for social media posts, digital video scripts and brand presentations.
• Follow-up of comments and adjustments by the client.
• Understanding social platforms and trends in real time for the correct detonation of new ideas.
• Correctly adapt texts in different lengths depending on the need of the project by creating tone, voice and written identity of the brand.
• Daily conversation analysis around the brand to trigger responses and campaigns that can add to the brand.
• Post performance analysis with the aim of finding valuable insights to improve future deliverables.

Experience you already have:

• BA on communication, arts, advertising or literature.
• Proven work experience as a Social creative/content strategist or similar for brands or entertainment accounts.
• Proven experience in reactive content creation, such as digital newspapers content.
• Excellent verbal communication and writing skills.
• Must be aware of pop culture, new series, movies, and social media conversations.

At Monks, you’ll be joining a highly ambitious company on a global mission to become the best production partner in any field and market. With offices all around the globe and 4,000+ Monks and counting, we’re leading the industry through integrated teams who create great, relevant work with purpose at scale and at speed.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. We want everyone to feel free, real, safe and be respectful of others.

Overview

Buscamos um talento que respire cultura digital e tenha o "timing" como sua principal ferramenta de trabalho. Você não apenas gerenciará calendários, mas será o radar da marca, identificando conversas quentes, memes emergentes e tensões culturais no Brasil (e onde a cultura brasileira brilha no exterior) para inserir a marca de forma orgânica, ágil e relevante dentro do objetivo que a marca se propõe.

Key Responsibilities

• Real Time Monitoring: Utilizar ferramentas de Social Listening (Brandwatch, Sprinklr, etc.) para identificar oportunidades de "newsjacking" e conversas em tempo real.
•  Social Real Time Estratégia e Execução: Transformar tendências em posts, scripts ou ações de marca em questão de horas (ou minutos), garantindo que a marca entre na "thread" de forma proprietária.
• Redação Criativa: Escrever com perfeição gramatical, adaptando tom e voz para diferentes plataformas, mas sempre com o gingado e a linguagem do brasileiro.
• Conexão Cultural: Fazer pontes sólidas entre os valores da marca e o que está acontecendo na música, entretenimento, esportes e comportamento do brasileiro.
• Integração de Calendário: Planejar e estruturar cronogramas editoriais que equilibrem o conteúdo fixo com janelas para o conteúdo de oportunidade em conjunto com o time.
• Colaboração Multidisciplinar: Trabalhar com times de Planejamento e Dados para validar insights e com o time Criativo para elevar a estética das entregas (quando houver possibilidade).
• Análise de Performance e familiaridade com dados: Monitorar o desempenho dos posts para entender o que realmente ressoa com a audiência e ajustar a rota rapidamente, assim como entender os números que movem o ponteiro dentro do Social.
• Ter habilidade de conectar todas as ideias aos objetivos da marca. Não é apenas sobre timing mas muito sobre contexto.

Requirements

•  Domínio de Social Listening: Experiência prática com ferramentas de monitoramento para extração de insights e gestão de crise/oportunidade.
• Redação Impecável: Capacidade de escrever textos curtos, magnéticos e sem erros, com domínio de diferentes registros de linguagem (do "internetês" ao corporativo).
• Visão Estética (Hands-on): Capacidade de montar layouts básicos, memes ou assets de oportunidade utilizando IA generativa ou Photoshop (agilidade é fundamental).
• Interlocução direta com o Cliente: criar relacionamento e estar atento ao cliente é parte essencial do escopo, podendo se apoiar na estrutura existente, mas trabalhar de maneira muito autônoma junto ao cliente final.
• Conhecimento de Plataformas: Entendimento profundo de algoritmos e formatos de TikTok, Instagram, Threads, X e o que mais surgir.
• Inglês Intermediário/Avançado: Conforto para reuniões e apresentações (estrutura regional).

Diferenciais (Nice-to-Have)

• Experiência prévia nos setores de Entretenimento, Esportes ou Gaming.
• Portfólio que comprove ações de "Real Time" que geraram conversa orgânica.
• Habilidade avançada em prompts de IA para criação de imagem e vídeo.

Responsável por atuar em parceria estratégica em conjunto com  as lideranças, conectando pessoas e negócios com perspectiva sistêmica e foco na geração de valor. O BP Pleno promove ambientes saudáveis e de alta performance por meio de uma atuação consultiva, orientada a dados e alinhada à cultura organizacional da Monks.

Principais Responsabilidades:

• Atuar em consultoria estratégica das lideranças, oferecendo insights sobre clima, performance e desenvolvimento de equipes.
• Atuar na revisão contínua da estrutura da área, avaliando as necessidades dos clientes e as capacidades das pessoas, visando o melhor aproveitamento do time.
  Utilizar dados e insights para apoiar uma tomada de decisão mais embasada, além de influenciar a melhoria contínua da qualidade e relevância dos dados coletados.
• Diagnosticar e propor ações de engajamento, desenvolvimento e retenção de talentos, com base em dados e indicadores de RH.
• Conduzir análises de riscos e oportunidades organizacionais, priorizando ações sustentáveis e alinhadas à cultura da empresa.
• Apoiar na resolução de casos complexos com impacto estratégico, promovendo ambientes de trabalho saudáveis.
• Monitorar processos de handover, mudanças de time e calibração de performance, garantindo consistência e mitigação de riscos.
• Fomentar e facilitar ações de fortalecimento da cultura organizacional, alinhando valores e práticas entre equipes e lideranças.
• Contribuir para programas de sucessão, reconhecimento, capacitação, mentoria e feedback.
• Garantir a conformidade  das práticas de gestão de pessoas com políticas internas e legislações aplicáveis.
• Apoiar iniciativas de inclusão, diversidade, saúde mental e recrutamento em parceria com áreas especialistas.
• Construir e manter relacionamentos de confiança com stakeholders internos, facilitando diálogos e workshops estratégicos.

O que buscamos

• Formação superior completa em Psicologia, Administração, Gestão de RH ou áreas correlatas;
• Bom entendimento de análise de dados e gestão de indicadores;
• Afinidade com Inteligência Artificial;
• Habilidade de influência, gestão de conflitos, adaptabilidade e visão sistêmica;
• Atitudes de orientação a resultados, ética/discrição e assertividade;
• Experiência prévia como HRBP ou em áreas de desenvolvimento organizacional;
• Desejável inglês intermediário/avançado.

#LI-MT1

As a Sr Technical Program Manager, you will be the connective tissue between strategy and execution for three distinct software development teams. You won’t just be tracking tasks; you’ll be optimizing the engine that builds our products. We are looking for a process-oriented leader who can balance the "big picture" roadmap with the granular details of a JIRA ticket.

Core Responsibilities

1. Delivery & Execution Management

• Directly manage the execution lifecycle for three cross-functional software teams.
• Ensure alignment between engineering output and product requirements.
• Identify, track, and mitigate risks and dependencies across teams to prevent bottlenecks.

1. Agile Facilitation & Ceremonies

• Schedule and drive all team ceremonies, including Daily Stand-ups, Sprint Planning, Retrospectives, and Demos.
• Foster a culture of continuous improvement by using retrospectives to refine team velocity and quality.

1. JIRA Power User & Process Architect

• Own the configuration and hygiene of JIRA boards, workflows, and automation.
• Establish standardized reporting structures (dashboards, burndown charts, and velocity trackers) to provide real-time visibility into work-in-progress (WIP).

1. Backlog & Triage Leadership

• Drive the request triage process, ensuring incoming bugs and feature requests are evaluated and routed efficiently.
• Partner with Product Managers to lead backlog grooming and prioritization sessions, ensuring the engineering team is always working on the highest-value tasks.

1. Communication & Visibility

• Translate technical progress into clear status updates for stakeholders.
• Act as the primary point of contact for project health, resource allocation, and delivery timelines.

Requirements

• Experience: 5+ years of experience in technical program/project management, specifically overseeing multiple software engineering teams.
• Technical Fluency: A strong understanding of the SDLC (Software Development Life Cycle) and the ability to engage in technical discussions with engineers.
• JIRA Expertise: Advanced knowledge of JIRA/Confluence (configuring custom workflows, JQL, and reporting).
• Agile Mastery: Deep experience with Scrum, Kanban, or Scrumban methodologies.
• Soft Skills: Exceptional organizational skills and the "social intelligence" to drive consensus among diverse stakeholders without direct authority.

#LI-Remote

#LI-LF1

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

#LI-DC1

Are you excited about the idea of joining Monks?

If you’re passionate about creating content, analyzing metrics, and continuously improving, we want a Content Manager freelancer like you.

-Develops Always On content ideas for text, stills and video based on approved editorial direction.
- Translates brand guidelines and tone of voice into culturally relevant content.
- Identifies trends and reactive opportunities aligned to editorial priorities.
- Manages content creation workflow in Monday (uploads, tagging during creation phase).
- Follows up on feedback and final asset validation prior to publishing.

Does not include:
- Creative ideation for special campaigns.
- Scheduling, publishing or community management.

Overview

We are looking for a highly analytical Senior specialist, FP&A who thrives at the intersection of Corporate Finance, Strategic Analysis, and Data Engineering. In this role, you will report numbers and will be the strategic voice that interprets them.

You will bridge the gap between complex financial processes and executive decision-making. Your mission is to maintain a robust global financial data pipeline while providing deep-dive analyses that help stakeholders understand the "why" behind the results.

Key Responsibilities

• Strategic Reporting & Analysis: Lead the month-end closing analysis, providing clear commentary on variances (Actuals vs. Budget/Forecast). You will transform raw data into executive-level reports that highlight trends, risks, and opportunities for the NAMER and Global regions.
• Stakeholder Management: Act as a key finance partner for Regional Directors and Department Heads. You will translate complex technical logic and financial data into actionable insights, helping non-finance leaders manage their budgets and headcount effectively.
• P&L Architecture & Profitability: Build and optimize multi-dimensional P&L reporting. You will analyze profitability down to the Client and Departmental level, ensuring that global allocations and intercompany markups are both accurate and strategically aligned.
• Systems Integration & Automation: Develop and maintain API connections (Workday, Salesforce, Greenhouse) to automate data flow. 
• Data Ingestion & SQL Modeling: Architect complex SQL queries within BigQuery to consolidate global data. You will ensure that the "Actuals vs. Forecast" reconciliations are seamless and require minimal manual intervention.
• Process Integrity & Governance: Act as the final gatekeeper for data accuracy. You will identify logic errors or "noise" in financial models before they reach executive reviews, ensuring 100% confidence in the numbers presented to the CFO.

Technical & Professional Requirements

• Finance Foundations: Advanced understanding of P&L structures, Budgeting/Forecasting cycles, and the nuances between Management and Statutory reporting.
• Data Engineering & Scripting: Proficiency in SQL (BigQuery) is essential. Experience with Python or Javascript/Apps Script for API handling and workflow automation is highly valued.
• BI & Visualization: Proven track record of designing executive dashboards in Looker Studio (or similar) that drive strategic decision-making.
• Systems Expertise: Familiarity with ERPs (Netsuite/Lucanet) and CRM/HRIS tools (Salesforce, Workday, Greenhouse).
• Advanced English.

The Mission:
Our São Paulo HQ is built on creativity and innovation. As we grow and win new accounts, we want to work smarter, not harder. We are looking for a Senior HRBP who is an "AI-First" enthusiast to help us increase our collective productivity. Your goal is to use technology to make our work more effective, allowing our team to focus on what they do best: being brilliant and creative.

Your Impact (The "How"):

• AI-Powered Productivity: You will identify and implement AI tools to simplify HR processes and daily workflows, removing friction and saving time for everyone.
• Strategic Data Partnership: You will use data and KPIs to provide insights that help our leaders make better, faster decisions.
• Employee Experience & Growth: You will leverage technology to enhance engagement, career mobility, and the overall "work-life balance" that defines our culture.
• Autonomous Leadership: You will have total autonomy to conceive and propel new initiatives in a flat, informal environment that values results over rules.

What We Are Looking For (Your DNA):

• AI-Native Mindset: You are passionate about how AI can transform the workplace and make humans more capable.
• Agile Learner: You learn fast, adapt to change seamlessly, and always look for "the next big thing".
• Strategic "Propeller": You are a self-starter who doesn't wait for instructions. You see a problem and you drive the solution.
• Tech/Creative Fluency: You understand the dynamic of a start-up-like company and can communicate effectively with diverse audiences.
• Advanced English and Portuguese.

#LI-Hybrid

#LI-MT1

Senior Business Process Analyst

Location: Latam 

About the Role

The Senior Business Process Analyst will tackle large-scale challenges within internal projects, collaborating closely with engineers, finance and accounting professionals, and technical business analysts as a subject matter expert. This role involves developing strong relationships with stakeholders, understanding business ecosystems, and managing process implementation activities. The ideal candidate will bring a blend of skillset that integrates accounting/finance experience, robust reporting and project management abilities, along with expertise in process mapping.

Key Responsibilities

• Strategic Collaboration: Partner with teams of engineers, accounting and finance professionals, and technical business analysts to define and design efficient internal processes.

• Stakeholder Engagement: Build strong relationships with stakeholders to understand project ecosystems and identify where solutions will be implemented.

• Process Design & Mapping: Proficiently define and map processes and workflows to ensure finance teams have clear, actionable guidance.

• Problem Solving: Address large-scale challenges in our internal projects and navigate ambiguous situations to comprehend new business domains.

• Innovation & Feedback: Stay up to date on new technologies and tools relevant to the work performed at Monks, providing constructive ideas to improve processes and practices.

• Project Execution: Manage the day-to-day execution of various initiatives assigned by your supervisor, product management, or their designee, ensuring strict adherence to timelines.

About You

Competencies

• Analytical & Reporting: Strong ability to generate insights using various reporting tools and technologies to support business decisions.

• Project Management: Expertise in managing project lifecycles while adhering to strict objectives and deadlines.

• Strategic Mapping: Proficiency in visualizing complex workflows and translating them into clear process documentation.

• Adaptability: Ability to thrive in ambiguous environments and quickly grasp new business challenges.

• Leadership & Organization: Self-directed and organized, with the ability to lead and coordinate the work of others effectively.

Qualifications & Skills

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• Experience: 3 to 5 years of accounting/finance experience and/or experience implementing ERP systems.

• Technical Knowledge: Mandatory experience with NetSuite. Prior experience in ERP implementations or Salesforce is a significant plus.

• Project Expertise: Proven track record of managing technical projects and finance-oriented workflows.

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment.

#LI-Remote 

#LI-ES1

Role & Responsibilities

• Working as part of a dedicated client team, you’ll edit and animate campaign and social content for a top-name (and top-secret) brand.
• Design and animate titles, end cards and accompanying graphics for different platforms
• Design and animate social media posts, generating original content from scratch as well as adapting or incorporating provided assets
• Work closely with art directors to concept creative solutions for clients
• Work with the creative team and production to understand project scope and objectives.
• Keeping up to date with latest design/animation techniques
• Adaptation of campaign assets - logo and artwork preparation, retouching, color grading etc.
• Light editing
• Export and deliver appropriate files to the specification given.
• Compliance with guidelines, deadlines and design standards.
• Adhere to internal workflow and process
• Ability to find workflow efficiencies and optimization across the pipelines is a plus.

Requirements

• Must have at least 4+ years of agency advertising experience
• Must be a bright, articulate, self-starter who can take initiative and bring new ideas to the table.
• Must be able to work closely with a team of graphic designers, editors, and art-directors.
• Expert proficiency in Adobe Suite (After Effects, Adobe Photoshop, Illustrator, InDesign, Premiere) is a MUST.
• Typography, Layout and Design skills
• Experience working within strict brand guidelines, as well as adapting campaign look & feel
• Passionate about design, and a student of social trends
• Possess a willingness to explore multiple options and adapt to stakeholder feedback
• Professional, efficient, organized, detail-oriented, have excellent follow-through, and thrive in a fast-paced environment
• Have the ability to work independently and collaboratively and to successfully manage concurrent and competing projects
• You will be expected to adhere to a high level of confidentiality
• Must be aware of pop culture, new series, movies, and social media conversations.

At Monks, you’ll be joining a highly ambitious company on a global mission to become the best production partner in any field and market. With offices all around the globe and 4,000+ Monks and counting, we’re leading the industry through integrated teams who create great, relevant work with purpose at scale and at speed.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. We want everyone to feel free, real, safe and be respectful of others.

The Mindbody marketing visual design team creates compelling, high-quality creative that supports sales and marketing goals and brings the brand to life. Partnering across the business, the team shapes how Mindbody is communicated and remembered across online and offline touchpoints, including paid, organic, owned, and earned channels.

The Role You'll Play

• As a visual designer, you’ll craft visual experiences across key initiatives by designing on-brand marketing assets across campaigns and channels, including presentations, web, email, advertising, video, and more. You’ll help ensure every deliverable is consistent, polished, and aligned to Mindbody’s brand standards.

• Partner with visual designers, copywriters, project managers, and stakeholders to bring campaigns and initiatives to life

• Design marketing collateral across channels, including advertising, email, web, presentations, and campaign content

• Create and edit video content, including motion graphics, with a focus on clarity, quality, and brand consistency

• Apply brand guidelines, style guides, and design standards across asset types to maintain a cohesive visual system

• Translate briefs and feedback into effective creative solutions that communicate clearly and feel audience-ready

• Use strong fundamentals in layout, typography, color, and motion to produce high-quality work at speed

• Manage multiple projects at once, balancing priorities and timelines in a fast-paced environment

• Stay current on trends and best practices, including exploring AI-enabled tooling and workflows to improve efficiency

 The Experience You’ll Bring

• 3+ years of experience designing for marketing, advertising, or product
• A portfolio that demonstrates a range of marketing design work, including video and motion examples
• Fluency in Adobe Creative Suite, PowerPoint, and Figma
• Strong understanding of design principles, including screen layout, color theory, typography, and motion design
• Ability to produce consistent, on-brand work across a variety of formats and channels
• Comfort working through feedback with a collaborative, solutions-oriented approach
• Experience juggling multiple deadlines while maintaining quality and attention to detail
• Clear, thoughtful communication skills with both creative and cross-functional partners

We’re looking for a passionate and experienced Product Manager to help define and execute the product roadmap for new expansion opportunities at ClassPass.  

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it’s fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe

The Role You’ll Play:

• Lead a cross-functional squad of engineers, designers, and researchers to identify and deliver high-impact product opportunities
• Define and drive the squad roadmap, balancing short-term wins with long-term strategic investments
• Partner across product, engineering, design, and business teams to bring new features from concept through launch and optimization
• Build and scale consumer and partner-facing experiences that support ClassPass’s expansion into new markets and categories
• Use qualitative insights and quantitative data to inform product decisions and continuously improve user experience
• Align stakeholders across the organization, incorporating diverse perspectives to strengthen outcomes
• Identify opportunities to improve underlying systems, processes, and user journeys to maximize business and customer value

Experience You Bring:

• Experience shipping impactful products and navigating complex, cross-functional initiatives
• Strong understanding of how products are built, including APIs, system integrations, and data structures
• Comfort working with data—defining metrics, analyzing performance, and translating insights into action
• Ability to break down ambiguous problems and drive clarity, prioritization, and execution
• Effective communicator and collaborator who can influence across teams and levels
• Experience partnering closely with engineering and design to deliver high-quality user experiences
• Curiosity and a growth mindset, with a bias toward learning, iteration, and continuous improvement
• 3+ years of product management experience in a fast-paced, consumer-focused environment

We’re looking for a passionate and experienced Product Manager to help define and execute the product roadmap for new expansion opportunities at ClassPass.  

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it’s fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe

The Role You’ll Play:

• Lead a cross-functional squad of engineers, designers, and researchers to identify and deliver high-impact product opportunities
• Define and drive the squad roadmap, balancing short-term wins with long-term strategic investments
• Partner across product, engineering, design, and business teams to bring new features from concept through launch and optimization
• Build and scale consumer and partner-facing experiences that support ClassPass’s expansion into new markets and categories
• Use qualitative insights and quantitative data to inform product decisions and continuously improve user experience
• Align stakeholders across the organization, incorporating diverse perspectives to strengthen outcomes
• Identify opportunities to improve underlying systems, processes, and user journeys to maximize business and customer value

Experience You Bring:

• Experience shipping impactful products and navigating complex, cross-functional initiatives
• Strong understanding of how products are built, including APIs, system integrations, and data structures
• Comfort working with data—defining metrics, analyzing performance, and translating insights into action
• Ability to break down ambiguous problems and drive clarity, prioritization, and execution
• Effective communicator and collaborator who can influence across teams and levels
• Experience partnering closely with engineering and design to deliver high-quality user experiences
• Curiosity and a growth mindset, with a bias toward learning, iteration, and continuous improvement
• 3+ years of product management experience in a fast-paced, consumer-focused environment

The Role You’ll Play: 

As a Staff Software Engineer for the Data Platform Engineer team, you’ll shape the backbone of our data strategy—designing scalable pipelines, championing governance, and enabling AI-ready infrastructure. You’ll lead cross-functional projects that fuel analytics, automation, and decision-making across the Playlist ecosystem. Your work will directly empower our teams to create personalized, real-world experiences for millions of users.

• Architect and optimize cloud-native data warehouse solutions that power real-time decisions and long-term strategy
• Design and scale dbt models across bronze/silver layers with a focus on data contracts, observability, and semantic consistency
• Build and maintain robust ETL/ELT pipelines using tools like Fivetran, Snowpipe, and CDC to support streaming and batch workloads
• Lead the design of infrastructure-as-code deployments with Pulumi or Terraform, driving CI/CD maturity and cost-efficient operations
• Elevate data quality with comprehensive monitoring, anomaly detection, and validation frameworks
• Collaborate across squads to align data contracts, expand shared data marts, and support machine learning enablement
• Champion data governance, ensuring privacy and compliance through PII tagging, lineage, and role-based access controls
• Drive continuous platform improvement through systematic tech debt remediation and modernization initiatives

Experience You Bring:  

• Strong expertise in data engineering, software engineering, platform architecture, or modern data warehousing
• Proficient in Python and SQL for automation, transformation logic, and data platform development
• Experience implementing observability standards, anomaly detection, and data quality validation
• Proven ability to lead complex, multi-squad initiatives and deliver scalable outcomes
• Hands-on experience with job orchestration and infrastructure as code (e.g., Pulumi, Terraform)
• Strong understanding of data modeling principles and architectural patterns such as star schemas and bronze/silver/gold layering
• Comfort mentoring engineers, influencing technical roadmaps, and advocating for best practices

You’re not one to shy away from cold calling or striking up conversations with new people. You’re always brainstorming creative solutions, whether crafting a standout pitch deck, writing a persuasive email proposal, or thinking outside the box to capture someone’s attention. Innovation and resourcefulness are second nature to you!

Our Partnerships team is the backbone of ClassPass’ success, enabling us to thrive through our outstanding fitness and wellness partners. In this role, you’ll identify and connect with potential businesses, present the compelling benefits of joining our platform, and build lasting, impactful relationships with owners, managers, and staff—all in creative and dynamic ways!

The Role You'll Play

• Identify and source new sales opportunities through outbound cold calls, emails, and inbound lead follow-ups with US-based clients.
• Maintain and meet high-volume daily KPIs and performance metrics.
• Research, prospect, and sell new studio, gym, and wellness partners in targeted regions to support ClassPass’ geographic expansion.
• Manage your pipeline using CRM tools, email, and outreach resources to ensure a consistent flow of opportunities.
• Regularly share both successes and challenges with your manager to help shape team objectives and refine strategies.
• Bring fresh, creative, and engaging ideas to strengthen relationships with potential partners and share best practices across the team.
• Consistently achieve and surpass monthly sales targets.

 The Experience You’ll Bring

• Proven track record in full sales cycle roles with experience closing deals.
• Strong listening and questioning skills to engage prospects, pitch effectively, and close sales.
• Driven and determined to consistently hit and exceed goals.
• Comfortable with a high volume of phone calls, emails, and social media outreach each day.
• Experience using Salesforce or similar CRM platforms.
• Exceptional verbal and written communication skills in English.
• Excellent multitasking, time management, and prioritization abilities.

The Role You'll Play

• Lead, coach, and develop a team of support supervisors and agents across internal and outsourced partners
• Set clear goals and hold teams accountable to performance outcomes; publicly celebrate success and address gaps transparently
• Partner with BPO/outsourced vendor managers to align on expectations, SLAs, and performance standards
• Own and drive key support KPIs including CSAT, First Contact Resolution (FCR), Average Handle Time (AHT), Service Level, Chat/Email Response Times, and Quality Scores
• Leverage data-driven approaches to identify trends, uncover root causes, and implement continuous improvements
• Oversee B2B support delivery across chat, email, and outbound phone channels
• Collaborate with CX, Product, and Operations leadership to represent the voice of the B2B customer
• Manage enablement and QA
• Partner with workforce management to ensure performance KPIs are met

 The Experience You’ll Bring

•  5+ years of experience in customer support or customer success operations, with at least 2–3 years in a people management role 
• Demonstrated experience managing outsourced/BPO support teams and holding vendors accountable to SLAs
• Proven track record managing B2B support in a SaaS or technology environment
• Experience managing multi-channel support operations (chat, email, outbound phone)
• Strong analytical skills, you're comfortable building reports, interpreting data, and making decisions from metrics

Interested in exploring opportunities at D2L, but don’t see a role where you think you’d have the biggest impact? We’re always looking for great talent, why not leave your resume with us for future consideration. Our recruitment team typically sources our own database first when looking for possible candidates for a new opening, so by leaving your resume and some details on the type of role you’d be interested in at D2L, we can find you and let you know if there is a match for something.

HOW WILL I MAKE AN IMPACT?

• You tell us! What roles or departments do you think you would succeed in?
• What impact have you had at your current or previous employer?

 WHAT IS D2L LOOKING FOR FROM ME?

• Tell us what you’ve got!
• Acumen with Artificial Intelligence tools

Come join D2L and be a part of improving the way the world learns! 

Bonus Points: If you want to stay connected on LinkedIn, join our "Talent Interest Pipeline." This LinkedIn feature enables members to express interest in working for D2L, without applying for a specific role. Click the I’m interested button on our About page on LinkedIn to join. 

This posting is not for a current vacancy; it is for future candidate consideration

The Role You’ll Play

Experience You Bring

• 3+ years of experience in management consulting, investment banking, PE/VC, or an analytics, financial planning, or strategy role at a technology or rapidly scaling company
• Strong data background with hands-on proficiency in SQL and/or Snowflake and the ability to self-serve on data questions with cross-functional partners
• Advanced Excel and financial modeling skills, with the ability to build clean, executive-ready outputs
• Solid understanding of P&L mechanics and key financial drivers
• Experience with Looker, Tableau, or Anaplan preferred
• Strong attention to detail with high personal standards for accuracy and quality
• Clear written, visual, and verbal communication skills, including the ability to translate analysis into decisions
• Proactive and curious approach, with comfort investigating anomalies and operating in a fast-moving environment

The Role You’ll Play 

• Build the secure, scalable systems that power Mindbody’s wellness platform—helping studios thrive and consumers stay connected to what moves them. 
• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Design and develop backend services and APIs that are robust, maintainable, and user-friendly. 
• Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. 
• Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. 
• Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. 
• Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. 
• Be a driving force for positive change, culture, and collaboration on a team that values autonomy and impact. 

Experience You Bring 

• Experience developing backend systems for large-scale SaaS platforms. 
• Proficiency in object-oriented languages like C#, Java, or Kotlin; comfort navigating a mixed stack (e.g., Python, React, Ruby). 
• Experience architecting and designing backend services in a microservices environment. 
• Familiarity with monitoring tools like New Relic or Kibana, and a proactive approach to identifying and mitigating system risks. 
• Solid understanding of software development life cycles (SDLC), design patterns, and Agile methodologies. 
• Skilled in SQL and relational databases, with a clear eye on performance and maintainability. 
• Strong communicator who collaborates well across roles and backgrounds. 
• Passion for delivering meaningful solutions, learning constantly, and helping others grow. 

The Role You’ll Play

• Proven success leading digital marketing campaigns across platforms like Google Ads, LinkedIn, and Facebook.
• Deep experience managing budgets and exceeding lead-generation and acquisition targets.
• Strong command of marketing metrics and financial levers, including LTV, CAC, tCPA, and ROAS.
• Skilled in A/B testing, data modelling, and campaign optimization for continuous improvement.
• Proficiency with analytics and marketing tools such as Google Analytics, Tableau, SQL, and Excel.
• Experience using marketing automation and CRM systems (HubSpot, Salesforce) to track and optimize the customer journey.
• Genuine curiosity about AI and automation — you actively explore new tools and workflows to improve efficiency, reporting, and decision-making.
• Strategic thinker with the ability to translate data into insights and insights into action.
• Collaborative, curious, and energized by driving impact across teams in a fast-moving environment.

The Role You’ll Play

• Proven success leading digital marketing campaigns across platforms like Google Ads, LinkedIn, and Facebook.
• Deep experience managing budgets and exceeding lead-generation and acquisition targets.
• Strong command of marketing metrics and financial levers, including LTV, CAC, tCPA, and ROAS.
• Skilled in A/B testing, data modelling, and campaign optimization for continuous improvement.
• Proficiency with analytics and marketing tools such as Google Analytics, Tableau, SQL, and Excel.
• Experience using marketing automation and CRM systems (HubSpot, Salesforce) to track and optimize the customer journey.
• Genuine curiosity about AI and automation — you actively explore new tools and workflows to improve efficiency, reporting, and decision-making.
• Strategic thinker with the ability to translate data into insights and insights into action.
• Collaborative, curious, and energized by driving impact across teams in a fast-moving environment.

The Role You'll Play

At Playlist, we're reimagining how technology can fuel real-world experiences. As our Marketing CRO Developer, you'll be the creative force behind our digital experimentation, transforming how we connect with our audience through intelligent web optimization.

• Design and implement cutting-edge web experiments that drive meaningful user engagement, using JavaScript, HTML, and CSS to create seamless, impactful digital experiences.
• Craft compelling landing pages that tell our story and convert intent into action, supporting marketing campaigns with technical precision and creative flair.
• Conduct rigorous quality assurance to ensure our digital touchpoints deliver a smooth, intuitive user journey across all devices and browsers.
• Leverage Google Analytics and SQL to uncover deep insights, translating data into strategic optimization opportunities.
• Collaborate dynamically with Product, Design, and Engineering teams to push the boundaries of our marketing technology ecosystem.
• Develop and execute A/B tests that reveal nuanced user behaviors and preferences.
• Prototype and implement web features that enhance our digital experience and support our mission of connecting people to incredible real-world moments.
• Continuously refine our web performance, turning technical expertise into user-centric solutions.

Experience You Bring

• 3+ years of web development and optimization experience, with a passion for creating digital experiences that inspire action.
• 2+ years of hands-on experience with Google Analytics, demonstrating ability to transform data into strategic insights.
• Advanced proficiency in JavaScript, HTML, and CSS.
• Strong working knowledge of experimentation platforms like Optimizely.
• Proven SQL skills for deep data analysis.
• Experience with Contentful, HubSpot, or WordPress.
• A growth mindset and enthusiasm for continuous learning in the fast-evolving digital landscape.
• Ability to communicate complex technical concepts clearly and collaborate across multidisciplinary teams

The Role You'll Play

At Playlist, we're reimagining how technology can fuel real-world experiences. As our Marketing CRO Developer, you'll be the creative force behind our digital experimentation, transforming how we connect with our audience through intelligent web optimization.

• Design and implement cutting-edge web experiments that drive meaningful user engagement, using JavaScript, HTML, and CSS to create seamless, impactful digital experiences.
• Craft compelling landing pages that tell our story and convert intent into action, supporting marketing campaigns with technical precision and creative flair.
• Conduct rigorous quality assurance to ensure our digital touchpoints deliver a smooth, intuitive user journey across all devices and browsers.
• Leverage Google Analytics and SQL to uncover deep insights, translating data into strategic optimization opportunities.
• Collaborate dynamically with Product, Design, and Engineering teams to push the boundaries of our marketing technology ecosystem.
• Develop and execute A/B tests that reveal nuanced user behaviors and preferences.
• Prototype and implement web features that enhance our digital experience and support our mission of connecting people to incredible real-world moments.
• Continuously refine our web performance, turning technical expertise into user-centric solutions.

Experience You Bring

• 3+ years of web development and optimization experience, with a passion for creating digital experiences that inspire action.
• 2+ years of hands-on experience with Google Analytics, demonstrating ability to transform data into strategic insights.
• Advanced proficiency in JavaScript, HTML, and CSS.
• Strong working knowledge of experimentation platforms like Optimizely.
• Proven SQL skills for deep data analysis.
• Experience with Contentful, HubSpot, or WordPress.
• A growth mindset and enthusiasm for continuous learning in the fast-evolving digital landscape.
• Ability to communicate complex technical concepts clearly and collaborate across multidisciplinary teams

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Exceptional analytical capabilities and substantial experience in AB testing
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Exceptional analytical capabilities and substantial experience in AB testing
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Exceptional analytical capabilities and substantial experience in AB testing
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

The Role You’ll Play 

• Build and maintain performant backend systems and applications that drive real-world experiences 
• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Champion engineering best practices—automated testing, peer reviews, observability, and elegant design 
• Lead and influence architecture decisions that prioritize scalability and simplicity 
• Seek feedback, iterate fast, and balance innovation with reliability 
• Approach development with empathy—understanding how your work supports both our partners and their communities 
• Mentor others and help foster a collaborative, inclusive engineering culture 

Experience You Bring 

• You care about writing great code and solving the right problems. You’re energized by big-picture thinking and grounded in delivering value with clarity and care. 
• Senior-level experience developing large-scale SaaS applications 
• Proficiency with languages like ASP.NET, C#, Typescript, Java, Kotlin, or Javascript 
• Experience designing APIs and working with microservice architecture 
• Familiarity with observability tools like New Relic or Kibana 
• Deep understanding of SQL and relational databases 
• An agile mindset and a strong grasp of software development lifecycle practices 
• Ability to navigate complexity, assess tradeoffs, and execute with confidence 
• Excellent communicator who brings others along and helps ideas stick 

Technologies you could be working with 

• Languages: .NET, C#, Kotlin, Java, JavaScript, TypeScript 
• Architecture: Microservices 
• Monitoring: New Relic, Kibana 
• Databases: SQL and relational data modeling 

• Collaborating closely with product & design, shipping early and often.
• Providing leadership and mentorship for junior engineers through thoughtful code reviews, pairing, and technical discussions.
• Seeking feedback because it you know has the ability to turn good work into great work.
• Writing clear and concise technical documents.
• Keeping up to date with the latest technologies and industry trends, and sharing them with the team.
• Track record of shipping successful iOS apps to the App Store.
• Proven analytical abilities and propensity for problem solving. 
• Initiative to identify process and systems improvements and to take ownership of implementation.
• Bias for action, driving impact, and initiating ideas.

• Swift, SwiftUI and iOS development.
• Experience working on a large modular codebase that was started a decade ago and needs to be well architected for the next decade of growth.
• React Native experience is a plus, but we’re mostly migrated off it so not a requirement!

Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

You'll likely spend time working on

• Serves as a self-directed, key contributor to code development on features and bugs to produce successful team sprints
• Makes implementation design decisions around new feature components
• Produces contingency plans for critical projects
• Analyzes technical requirements with the team to gauge level of effort
• Breaks down complex projects and delegates work to junior engineers
• Brainstorms with Product Managers and designers to conceptualize and estimate new features
• Collaborates with backend engineers to efficiently build out new API for mobile apps
• Carefully analyzes design specifications before coding to understand effort levels required
• Creates technical documentation for new features that can be easily understood by peers
• Writes and executes tests for your own code, including creating comprehensive unit tests
• Performs peer code reviews to ensure quality of the codebase
• Keeps abreast of new technologies
• Ensures designs and projects created comply with design library guidelines, internal best practices, and coding conventions when applicable
• All other duties as assigned

You'll thrive in this role with experience in

• Proficient with Objective-C, Swift, SWIFTUI, Xcode, Cocoa Touch and UIKit.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with performance and memory tuning with tools such as Instruments.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Categories/Protocols/Patterns (MVVM, MVC, Clean in iOS, Delegate/Protocol/etc).
• Solid understanding of the full mobile development life cycle.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Understanding of Apple’s design principles and interface guidelines.
• Experience in using swift package manager.
• Experience with performance and memory tuning with tools (such as Instruments etc depending on project needs}.
• Unit and UI Testing code for robustness, including edge cases, usability, and general reliability
• Expertise in building complex layouts.
• Strong UI and design skills.
• Familiar with software development lifecycle (SDLC) and programming design patterns
• Skillful at reviewing new feature impact on an application and recognizing potential risks.
• Detailed oriented, professional and possesses a positive work attitude.
• Stay updated on new iOS platform and tech trends, ensuring our applications leverage the latest technologies and methodologies.
• Effective time management skills.
• Good to have knowledge of android app development, java and Kotlin.

Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

You'll likely spend time working on

• Serves as a self-directed, key contributor to code development on features and bugs to produce successful team sprints
• Makes implementation design decisions around new feature components
• Produces contingency plans for critical projects
• Analyzes technical requirements with the team to gauge level of effort
• Breaks down complex projects and delegates work to junior engineers
• Brainstorms with Product Managers and designers to conceptualize and estimate new features
• Collaborates with backend engineers to efficiently build out new API for mobile apps
• Carefully analyzes design specifications before coding to understand effort levels required
• Creates technical documentation for new features that can be easily understood by peers
• Writes and executes tests for your own code, including creating comprehensive unit tests
• Performs peer code reviews to ensure quality of the codebase
• Keeps abreast of new technologies
• Ensures designs and projects created comply with design library guidelines, internal best practices, and coding conventions when applicable
• All other duties as assigned

You'll thrive in this role with experience in

• Proficient with Objective-C, Swift, SWIFTUI, Xcode, Cocoa Touch and UIKit.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with performance and memory tuning with tools such as Instruments.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Categories/Protocols/Patterns (MVVM, MVC, Clean in iOS, Delegate/Protocol/etc).
• Solid understanding of the full mobile development life cycle.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Understanding of Apple’s design principles and interface guidelines.
• Experience in using swift package manager.
• Experience with performance and memory tuning with tools (such as Instruments etc depending on project needs}.
• Unit and UI Testing code for robustness, including edge cases, usability, and general reliability
• Expertise in building complex layouts.
• Strong UI and design skills.
• Familiar with software development lifecycle (SDLC) and programming design patterns
• Skillful at reviewing new feature impact on an application and recognizing potential risks.
• Detailed oriented, professional and possesses a positive work attitude.
• Stay updated on new iOS platform and tech trends, ensuring our applications leverage the latest technologies and methodologies.
• Effective time management skills.
• Good to have knowledge of android app development, java and Kotlin.

The Role You’ll Play 

• Build and maintain performant backend systems and applications that drive real-world experiences 
• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Champion engineering best practices—automated testing, peer reviews, observability, and elegant design 
• Lead and influence architecture decisions that prioritize scalability and simplicity 
• Seek feedback, iterate fast, and balance innovation with reliability 
• Approach development with empathy—understanding how your work supports both our partners and their communities 
• Mentor others and help foster a collaborative, inclusive engineering culture 

Experience You Bring 

• You care about writing great code and solving the right problems. You’re energized by big-picture thinking and grounded in delivering value with clarity and care. 
• Senior-level experience developing large-scale SaaS applications 
• Proficiency with languages like Kotlin, Java, .NET, C#, Typescript, or Javascript 
• Experience designing APIs and working with microservice architecture 
• Familiarity with observability tools like New Relic or Kibana 
• Deep understanding of SQL and relational databases 
• An agile mindset and a strong grasp of software development lifecycle practices 
• Ability to navigate complexity, assess tradeoffs, and execute with confidence 
• Excellent communicator who brings others along and helps ideas stick 

Technologies you could be working with 

• Languages: Kotlin, Java, JavaScript, TypeScript, .NET, C#
• Architecture: Microservices 
• Monitoring: New Relic, Kibana 
• Databases: SQL and relational data modeling 

The Role You’ll Play 

• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Design and develop backend services and APIs that are robust, maintainable, and user-friendly. 
• Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. 
• Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. 
• Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. 
• Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. 
• Be a driving force for positive change, culture, and collaboration on a team that values autonomy and impact. 

Experience You Bring 

• Senior-level experience developing backend systems for large-scale SaaS platforms. 
• Proficiency in object-oriented languages such as Java, Kotlin, C#, and comfort working in a mixed stack.
• Experience architecting and designing backend services in a microservices environment. 
• Familiarity with monitoring tools like New Relic or Kibana, and a proactive approach to identifying and mitigating system risks. 
• Solid understanding of software development life cycles (SDLC), design patterns, and Agile methodologies. 
• Skilled in SQL and relational databases, with a clear eye on performance and maintainability. 
• Strong communicator who collaborates well across roles and backgrounds. 
• Passion for delivering meaningful solutions, learning constantly, and helping others grow. 

The Role You’ll Play: 

• Be a technical lead throughout the development lifecycle, from scoping, planning, conception, design, implementation, and testing, to documentation, delivery, and maintenance
• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle
• Collaborates with Engineering Managers and Mobile Architects on engineering design and implementation
• Decomposes and delegate work to junior engineers
• Collaborates with backend engineers to efficiently build out new API for mobile apps
• Researches and promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive automated tests
• Contributes to System Architecture documentation
• Develop shared tooling and SDKs for use by multiple teams across the company
• Takes an active interest in mobile application quality across all product lines
• Identifies and pragmatically addresses technical debt
• Requests constructive feedback for designs early in the process
• Communicates successfully across departments with large teams and many personalities
• Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers
• Assists in removing obstacles for the team to yield successful sprints
• Monitors health of app releases and responds to any mobile escalations
• Performs peer code reviews to ensure quality of the codebase
• Occasional on-call duty rotation to respond to after-hours mobile incidents
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Works effectively with multiple projects and departments

Experience You Bring:

• Bachelor’s Degree in Computer Science or equivalent
• Expertise in the industry, with experience in developing mobile applications, web, and/or large-scale enterprise products
• Mobile Development Experience: Kotlin, Java, and Android Studio
• Strong knowledge of Material Design and Android Architecture components
• Experience with package management and app deployment pipelines
• Deep experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Expertise in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with testing frameworks such as junit, Espresso and/or Robolectric
• Experience with software development processes (Agile, Scrum, Kanban, etc)
• Familiar with git branching strategies and semantic versioning
• Knowledge of mobile continuous integration best practices and tooling
• Skillful at reviewing new feature impact on an application and recognizing potential risks

Are you eager to join Rocket Lawyer, but don't see an exact match for your skills and experience among our current job listings? No worries! We're always on the lookout for talented individuals who are passionate about what we do and eager to make a meaningful impact.

Are you eager to join Rocket Lawyer, but don't see an exact match for your skills and experience among our current job listings? No worries! We're always on the lookout for talented individuals who are passionate about what we do and eager to make a meaningful impact.

Are you eager to join Rocket Lawyer, but don't see an exact match for your skills and experience among our current job listings? No worries! We're always on the lookout for talented individuals who are passionate about what we do and eager to make a meaningful impact.

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey.

This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Primary Responsibilities:

• Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
• Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
• Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
• Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
• Be a customer-focused advocate and maximize the value we provide.
• Display effective organization skills while managing multiple and competing priorities.
• Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
• Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
• Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership. 

Qualifications:

• 3+ years previous management experience in the chargeback management field
• A track record of leading, empowering and growing a team of chargeback professionals
• Vision to see how to scale our business
• Experience working on payments or tech-related projects
• Experience leading departmental and enterprise-wide projects
• Understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills 
• Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
• Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
• Highly eloquent with excellent verbal, written and interpersonal communication skills
• Proven strong leadership skills and ability to develop meaningful internal and external partnerships
• Strong understanding of ecommerce payments landscape in LATAM
• Bilingual with business proficiency in English and Spanish or Portuguese

Highly Desired:

• Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
• Experience working on credit card chargebacks in the ecommerce or payments industries
• Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc.)
• Excel expert
• Familiarity with Git and Google Workspace
• Knowledge and experience using SQL and designing dashboards in Looker