Department: Marketing 

The Marketing team at Signifyd drives awareness, engagement, and demand across the entire customer lifecycle. Our work spans global events, growth initiatives, digital programs, brand design, customer, partner, and field marketing — all designed to create meaningful interactions with prospects and customers alike. We partner closely with Sales and Customer Success to deliver integrated campaigns that resonate with target audiences and accelerate pipeline. From high-impact brand storytelling to data-driven demand generation, our team of highly engaged and driven marketers brings creativity, precision, and a customer-first mindset to every project. Together, we ensure Signifyd’s value is understood, experienced, and remembered in every market we serve.

The Role: 

We’re looking for a high-impact Director of Customer Growth & Experiences to build and scale a best-in-class Customer Marketing function across NORAM. This is a player-coach role, someone who can define strategy while also rolling up their sleeves to execute high-quality programs that drive pipeline, deepen customer relationships, and elevate our brand in the market, while leading a small, high-impact team. This role owns the end-to-end strategy and execution of our customer marketing programs, and works with our event portfolio (trade shows, field events, executive experiences) alongside partnering closely across GTM teams to ensure alignment with pipeline, customer growth, and partner-driven initiatives.

What You’ll Do: 

Strategy & leadership

• Define and scale the NORAM customer marketing and experience strategy aligned to pipeline and revenue goals
• Build a cohesive, end-to-end strategy across trade shows, field events, and customer programs that drive significant pipeline growth
• Design meaningful persona-driven activations that build relationships with key buyers across ecommerce function,digital, risk and fraud. 
• Act as a player-coach, setting direction while remaining hands-on in execution
• Serve as a strategic partner across GTM teams including Sales, Marketing, Customer Success, and Partnerships to align on target accounts, priority segments, key initiatives, and ensure programs are aligned to business priorities. 

Customer Marketing & advocacy

• Own the end-to-end customer marketing strategy across the lifecycle, driving engagement, retention, and expansion
• Build structured programs that turn customers into advocates, references, and growth drivers for the business
• Develop and manage customer communication programs (e.g., newsletters, product updates, customer specific campaigns)
• Launch and scale referral programs that generate pipeline and strengthen customer relationships
• Identify and activate customer advocates through storytelling, references, and participation in events and campaigns
• Design customer-first experiences (e.g., advisory boards, customer events, advocate programs and community moments) that deepen loyalty and long-term relationships

Events & experiences

• Partner with and manage a Senior Field Marketing and Events Manager to drive the planning and execution of trade shows, field events, executive dinners, and hosted experiences
• Partner closely with the ABM team to create differentiated, high-impact activations that drive engagement, strengthen relationships, and accelerate pipeline
• Design experiences that extend beyond the event moment and connect into broader customer and account journeys
• Manage vendors, budgets, logistics, and timelines end-to-end 
• Develop repeatable playbooks to scale event programs effectively, including pre-, during, and post- event  strategy and execution. 

Measurement & optimization

• Define and own success metrics across pipeline influence, engagement, and ROI
• Track and report on performance of events and customer marketing programs
• Continuously optimize programs based on data, insights, and feedback

What You Bring

• 6+ years of experience in events, field marketing, or customer marketing, preferably in B2B SaaS or ecommerce
• Proven experience leading trade shows, executive events, and high-impact customer or ABM experiences
• Experience managing and mentoring team members while maintaining a strong balance of strategic thinking and hands-on execution.
• Experience working cross-functionally across GTM teams to drive pipeline and customer outcomes
• Background in partnership-driven programs or co-marketing initiatives is highly preferred
• Strong project management, organizational, and stakeholder management skills
• Comfortable traveling about 20% of the time

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation: 

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

Base Salary Range: $145,000 – $190,000 annually

Equity: This role is eligible for a stock option grant of up to 2000 stock options, based on the position level and internal compensation guidelines. 

Bonus: This role is eligible for an annual performance bonus of up to 20% of base salary.

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Department: Accounting

The Accounting organization at Signifyd is responsible for maintaining accurate financial records, preparing financial statements, and ensuring compliance with all relevant regulations. The team owns all financial transactions, financial reporting processes, internal control frameworks, and audit preparations. The team contributes to: streamlined accounting procedures, improved profitability, advanced financial analysis, and reporting to internal and external stakeholders.

The Role: 

Signifyd seeks a passionate Staff Accountant to join our Accounting Team Part-Time. As a Staff Accountant, you will have important interactions with our customers, vendors, and employees. You will perform critical functions that others rely on. You will find excitement and satisfaction as you see how your work helps the company grow. You will also have the ability to expand your knowledge and career as Signifyd expands and faces more complex accounting issues.

This role will report to our Sr. International Accounting Manager. The expectation is 25-30 hours per week.

Primary Responsibilities

• Onboard new customers
• Invoice customers
• Collections
• Record incoming cash receipts
• Send statements to customers
• Reconcile customer accounts
• Reconcile general ledger accounts
• Participate in the monthly, quarterly, and annual close process to help ensure the Company’s financial statements are accurate and timely
• Respond to customer inquiries and resolve issues in a timely manner
• Perform other accounting duties as assigned 

Requirements

• The Employee is expected to work during normal business hours for their time zone and maintain a consistent weekly schedule.
• The Employee must frequently communicate with cross-functional coworkers using the company’s standard platforms (email, Slack, or JIRA). 
• The Employee must frequently communicate through live conference calls or online meetings. Attendance with on camera video is mandatory.
• The Employee must be able to work independently and manage their own priorities. 
• Basic Microsoft Excel skills, including pivot tables, sumifs, and xlookups
• Experience with NetSuite or a similar system preferred

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Department: Risk Intelligence

The Risk Intelligence organization at Signifyd is responsible for proactively detecting and continuously monitoring fraud activities to mitigate immediate financial losses and protect portfolio health. This team partners closely with Data Science to improve machine learning (ML) model performance by providing continuous feedback on model outputs and identify areas for enhancement using real-world fraud patterns and merchant feedback. We enhance detection mechanisms to reduce friction for merchants and their customers while driving revenue. We build trust through responsiveness and expertise, fostering stronger merchant relationships. We demonstrate the value of fraud prevention solutions in driving revenue growth and reducing losses.

The Role:

As Risk Analyst, you will have an opportunity to join a group of seasoned fraud experts and expand your knowledge of Fraud Fighting within the e-commerce space. Your curiosity, analytical mind, technical skills, and tenacious spirit will have a significant impact in our team's ability to quickly respond to threats, outwit fraudsters, and help us advance payment risk decisioning to the next level.

Your day to day will include:

• Analyzing large data sets to identify and extrapolate fraud trends & propose effective and refined solutions.  
• Monitoring performance dashboards to look for anomalies. 
• Investigating high risk alerts.
• Producing analytical reports that provide actionable insights on fraud patterns.
• Identifying ideas for new Machine Learning features or rules, working closely with Data Science teams to improve model performance.
• Keeping up to date on the latest fraud trends.

You will be learning more about:

• Identifying fraud patterns, trends and emerging threats. 
• Fraud attributes for a variety of verticals within the e-commerce industry.
• Fighting fraud in North America, Latam, EMEA, and APAC.
• Using sophisticated fraud prevention tools. 

The ideal candidate and future fraud fighter will:

• Have proven ability to make decisions with limited and conflicting information.
• Have strong data analysis and interpretation skills.
• Have strong critical thinking skills with advanced judgment capability.
• Have an ability to manage multiple assignments while working independently.
• Have strong communication & presentation skills. 
• Have flexibility to work weekends and holidays
• Be familiar with data analytics & end user software such as Looker or SQL.
• Be highly proficient in G-suite (Doc, Sheets, Slides) /Microsoft Office (Excel).
• Be fluent in English.

Desired skills but not required:

• Be working towards or completed a degree in Business Technology, Business Analytics, Financial Technology, Data Science / or have equivalent working experience within the risk/fraud space.
• Some fraud prevention or payments space experience.

#LI-Remote

Benefits in our Brazil offices:

• Medical  Insurance
• Dental Insurance
• Meal Vouchers
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Department: Enterprise Customer Success

The Enterprise Customer Success team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets.

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Director, Enterprise Customer Success. 

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully close renewals and expansion opportunities within your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Develop collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

• 5+ years of Customer Success Management or Account Management
• Ability to travel when necessary 
• Proficiency in Salesforce, JIRA, Excel and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Proven customer management experience with Enterprise accounts
• Proven track record of managing complex projects 
• An analytical and metrics-driven work style
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation: 

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

Base Salary Ranges by Pay Zone:

• Tier 1 (NYC/SF Bay Area/Seattle): $130,000 – $135,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $125,000 – $130,000 annually
• Tier 3 (US - All Other): $120,000– $125,000annually

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Senior Machine Learning Engineer will join our ML team.  This team is responsible for building, maintaining, and monitoring the production ML models and offline experimentation frameworks that are at the core of Signifyd’s product. This includes the core fraud detection model that decides the majority of our traffic, alongside our model training and evaluation infrastructure. We work closely with Platform Engineering teams to contribute novel modeling methods, advanced feature engineering, and robust statistical practices.

Our Culture

We value tenacity, curiosity, and a hunger for learning. Our adversaries are highly motivated fraudsters looking to exploit any gap. We seek equally motivated individuals who are passionate about keeping our customers safe while pulling the field of adversarial machine learning forward.

The Role

As a Senior Machine Learning Engineer, you will be a driver of technical execution within the ML team. You won’t just build models—you’ll own the end-to-end lifecycle of high-impact ML projects, from offline experimentation to deployment to production. You will be responsible for improving model performance, refining our experimentation processes, and ensuring our fraud detection systems are robust, scalable, and scientifically sound.

Responsibilities:

• Expand ML Capabilities – Identify, prototype, and integrate new ML technologies and infrastructure to enhance fraud detection effectiveness and scalability.
• Enable High-Velocity Experimentation – Own the design and implementation of ML pipeline components that accelerate our innovation
• Collaborate Across Functions – Partner with Product, Engineering, and Risk teams to translate business requirements into technical solutions and ensure ML initiatives align with customer needs.
• Raise the Bar – Foster a culture of technical excellence by championing best practices in testing, documentation, model monitoring, and development.

Requirements:

• Education: A degree in Computer Science, Statistics, or a comparable quantitative field.
• Experience: 4-6+ years of post-undergrad work experience in a production-grade ML environment.
• Technical Depth: Strong foundation in machine learning theory, statistical evaluation, and experience with supervised/unsupervised learning at scale.
• Execution Focus: Proven track record of taking ML projects from research/prototype to high-scale production environments.
• Communication: Ability to communicate technical findings clearly to both technical peers and non-technical stakeholders.
• Tech Stack: Proficiency in Python, SQL, key ML libraries, and Spark
• Mindset: A strong outcome-oriented mindset—you care about the "why" behind the models and the business impact they create.
• Attention to detail is critical in fraud prevention. To demonstrate this, please start your response to the first application question with the word 'Stochastic'

Nice to have:

• Previous experience in fraud, fintech, payments, or e-commerce.
• Passion for writing well-tested production-grade code
• A Master’s Degree or PhD.

Why Join Us?

• Make an Impact – Your work will directly shape the future of fraud prevention, protecting billions of payments.
• Lead & Grow – Drive high-visibility initiatives and develop leadership skills in a fast-paced, high-growth environment.
• Innovate at Scale – Work with cutting-edge ML technologies and experiment freely to push the boundaries of what’s possible.
• Collaborative Culture – Join a team that values curiosity, ownership, and continuous learning.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation: 

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

Base Salary Ranges by Pay Zone:

• Tier 1 (NYC/SF Bay Area/Seattle):  $160,000 - $190,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego):$150,000 - $180,000 annually
• Tier 3 (US - All Other): $140,000 - $170,000 annually

Equity: This role is eligible for a stock option grant of 4,000 stock options, based on the position level and internal compensation guidelines. 

Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary.

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey.

This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Primary Responsibilities:

• Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
• Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
• Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
• Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
• Be a customer-focused advocate and maximize the value we provide.
• Display effective organization skills while managing multiple and competing priorities.
• Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
• Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
• Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership. 

Qualifications:

• 3+ years previous management experience in the chargeback management field
• A track record of leading, empowering and growing a team of chargeback professionals
• Vision to see how to scale our business
• Experience working on payments or tech-related projects
• Experience leading departmental and enterprise-wide projects
• Understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills 
• Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
• Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
• Highly eloquent with excellent verbal, written and interpersonal communication skills
• Proven strong leadership skills and ability to develop meaningful internal and external partnerships
• Strong understanding of ecommerce payments landscape in LATAM
• Bilingual with business proficiency in English and Spanish or Portuguese

Highly Desired:

• Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
• Experience working on credit card chargebacks in the ecommerce or payments industries
• Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc.)
• Excel expert
• Familiarity with Git and Google Workspace
• Knowledge and experience using SQL and designing dashboards in Looker

Department: Product

The Product organization at Signifyd leads the vision, strategy, and execution of our product portfolio. We work at the intersection of technology, design, and go-to-market to build solutions that help some of the world’s largest retailers grow confidently in the face of fraud, abuse, and operational complexity.

The Role 

At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance & Risk owns the two metrics that define the company’s success: loss rates and conversion.

Signifyd guarantees every approved order. When fraud occurs, the company pays for it. That means the performance of our AI systems directly determines our business economics.

This leader owns the product engine behind those decisions. You will lead the product organization responsible for the models, data systems, and decisioning infrastructure that determine whether billions of dollars in ecommerce transactions are approved or declined.

Reporting to the Chief Product Officer, you will partner closely with the CTO, Chief Risk Officer, and CEO to drive Signifyd’s next phase of AI performance and product innovation.

You will lead a team of senior product managers and work closely with engineering, data science, and risk teams to continuously improve the systems that power Signifyd’s real-time decisions.

--------------------------------------------

Outcomes You Own: 

This role is accountable for three outcomes that directly determine Signifyd’s business performance.

Loss Rates

Signifyd guarantees every approved order. Loss rate is therefore not just a metric; it represents real dollars paid out when fraud occurs.

You will own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.

Conversion

Conversion rate is the primary metric enterprise merchants care about. Improving conversions while maintaining strong loss performance is one of the most powerful levers in ecommerce.

Improving conversion requires improving decision quality across the full stack, including Authorization Rate Optimization (ARO) at the issuer and bank layer where many false declines originate.

Next-Generation AI in Production

Signifyd’s current modeling foundation has delivered strong results at global scale.

The next phase requires deploying new modeling architectures capable of leveraging our commerce identity network of 90+ billion identities with the depth of data across the entire customer journey.

The standard is production systems that deliver measurable improvements in loss rates and conversion.

--------------------------------------------

What You Will Lead

You will lead a team of Product Managers who drive product strategy and execution across five core systems that together power Signifyd’s AI decisioning platform.

Signifyd AI Lab (SAIL)

SAIL is Signifyd’s AI research and modeling organization. It develops and evaluates new model architectures and prepares them for production deployment.

You will help set the research agenda and ensure a tight loop between modeling innovation and commercial impact.

Risk Platform

The Risk Platform is Signifyd’s real-time decisioning engine, executing approve/decline decisions in under 500 milliseconds.

You will drive the product roadmap that enables the platform to support increasingly sophisticated models while maintaining the speed and reliability enterprise merchants require.

Feature System

The feature system transforms raw network data into signals used by production models.

With more than 10,000 features in production, the coverage, freshness, and quality of this layer directly determines the ceiling of model performance.

You will drive the expansion and improvement of this system.

Data Infrastructure

The performance of every model depends on the quality and availability of data.

You will guide the evolution of the systems that ingest, process, store, and serve the data that powers Signifyd’s identity network and decisioning models.

Authorization Rate Optimization (ARO)

ARO improves approval rates at the issuer and bank layer, where many transactions are declined before merchants ever see them.

You will lead product strategy for ARO, working across payment networks, merchant integrations, and internal data capabilities to unlock additional conversion for merchants.

--------------------------------------------

What Success Looks Like in Year 1

Within the first year, this leader is expected to deliver measurable impact across several areas:

• Improved loss rate performance while maintaining strong approval rates
• Meaningful conversion improvements across enterprise merchants
• Deployment of new modeling capabilities into production
• Faster cycle time from model research to live decisioning impact
• Strong product leadership across AI, risk, and decisioning systems

Success in this role means translating technical innovation into measurable improvements in merchant outcomes.

--------------------------------------------

Who You Are

The profile required for this role is rare. The strongest candidates combine technical depth, commercial judgment, and operational leadership.

You operate like an owner

You are comfortable owning outcomes that have direct economic impact. You measure success by business results, not roadmap completion.

You are a product leader with strong commercial instincts

You understand how product decisions translate into revenue, loss economics, and merchant value. You are comfortable working directly with merchants and discussing model performance, risk economics, and conversion strategy.

You have led in technically complex environments

You do not need to be a machine learning engineer, but you have led teams that build and deploy ML systems. You can distinguish between research progress and production readiness.

You move with urgency

You value speed from insight to production impact. In systems where data advantages compound over time, velocity becomes a competitive advantage.

You are a strong people leader

You will lead a team of senior product managers with deep expertise and strong opinions. You create clarity on priorities, set a high bar for outcomes, and earn trust through judgment and execution.

Preferred Background

• 10+ years of product leadership experience
• Ownership of PMs or teams that drive major product areas
• Experience in fintech, payments, ecommerce, fraud, or AI-driven decision systems preferred
• Experience working closely with data science or machine learning teams
• Demonstrated track record of owning and improving business metrics
• Founder or entrepreneurial operating experience is a plus

Why Signifyd

Few companies offer the opportunity to own AI outcomes at this scale.

Signifyd sits at the center of the ecommerce transaction, helping merchants approve more good orders while eliminating fraud.

• A real and growing problem. Fraud, false declines, and authorization failures cost the commerce industry hundreds of billions of dollars annually. Signifyd exists to solve that problem.
• A structural data advantage. Signifyd has spent more than a decade building a global commerce identity network spanning 90+ billion identities and thousands of behavioral signals. This data asset strengthens every model and compounds over time.
• Direct alignment between product and economics. Because Signifyd guarantees against fraud, the company’s financial performance is directly tied to the quality of its AI. There are no vanity metrics.
• A leadership team focused on outcomes. You will work closely with the CEO, CPO, CRO, and CTO to drive the next phase of Signifyd’s AI platform and product performance.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation: 

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

Base Salary Ranges by Pay Zone:

• Tier 1 (NYC/SF Bay Area/Seattle): $250,000 – $280,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $240,000 – $270,000 annually
• Tier 3 (US - All Other): $220,000 – $250,000annually

Equity: This role is eligible for a stock option grant of 15,000 stock options, based on the position level and internal compensation guidelines. 

Bonus: This role is eligible for an annual performance bonus of up to 20% of base salary.

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey.

This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Primary Responsibilities:

• Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
• Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
• Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
• Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
• Be a customer-focused advocate and maximize the value we provide.
• Display effective organization skills while managing multiple and competing priorities.
• Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
• Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
• Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership. 

Qualifications:

• 3+ years previous management experience in the chargeback management field
• A track record of leading, empowering and growing a team of chargeback professionals
• Vision to see how to scale our business
• Experience working on payments or tech-related projects
• Experience leading departmental and enterprise-wide projects
• Understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills 
• Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
• Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
• Highly eloquent with excellent verbal, written and interpersonal communication skills
• Proven strong leadership skills and ability to develop meaningful internal and external partnerships
• Strong understanding of ecommerce payments landscape in LATAM
• Bilingual with business proficiency in English and Spanish or Portuguese

Highly Desired:

• Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
• Experience working on credit card chargebacks in the ecommerce or payments industries
• Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc.)
• Excel expert
• Familiarity with Git and Google Workspace
• Knowledge and experience using SQL and designing dashboards in Looker

#LI-Remote

Benefits in Mexico:

• Health, Dental & Vision Insurance
• Life Insurance of 24 months salary
• Annual Performance Bonus
• Christmas Bonus of 1 Month’s Salary
• Food Vouchers
• Stock Options
• Paid Parental Leave
• Flexible Work Arrangements
• Telework Stipend for Home Internet
• 12 Paid Vacation Days with 85% Vacation Premiums
• Paid Holidays
• Company Social Events
• Signifyd Swag
• Dedicated learning budget through Learnerbly
• On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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