Platform Manager QE – SaaS Platform 

Location: Coimbatore / Bangalore
Experience: 10 to 14 Years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX quality lies in building predictable releases through strong engineering discipline, automation-first practices, and measurable quality outcomes. Our Platform Quality Engineering team partners closely with Platform Engineering, SRE, and Product Engineering to ensure platform reliability, scalability, and resilience under real-world workloads.

As a Platform Manager QE, you will focus on validating how the platform behaves at scale, ensuring multi-tenant SaaS stability, upgrade safety, and non-functional excellence as the platform evolves.

What will you be responsible for?

• Own end-to-end platform quality outcomes, ensuring reliability, scalability, and stability across SaaS and customer-hosted deployments
• Define and execute a platform quality strategy aligned to SaaS scale, multi-tenancy, and infrastructure evolution
• Drive non-functional quality leadership, including:
  • Performance (P95/P99 latency, throughput)
  • Scalability (load, stress, capacity limits)
  • Reliability (failover, recovery, resilience)
  • Chaos testing (node, network, dependency failures)
• Validate platform behavior across:
  • Kubernetes-based deployments
  • Service mesh (Istio) and API gateway
  • Core platform services (auth, async jobs, notifications, logging)
• Ensure tenant isolation and noisy-neighbor impact validation in multi-tenant SaaS environments
• Own platform upgrade and deployment quality, including:
  • Backward compatibility
  • Data migration integrity
  • Configuration drift across environments
• Establish and govern continuous testing and QAOps practices for platform validation, including:
  • Production-like environments
  • CI/CD quality gates
  • Observability-driven validation (logs, metrics, traces)
• Drive platform-level automation strategy across API, performance, and resilience testing
• Provide platform readiness inputs to release certification, ensuring production-safe releases
• Analyze production incidents, performance degradations, and instability patterns, and drive preventive quality improvements
• Track and publish platform quality metrics (latency, stability, failure rates, incident trends) to guide engineering and leadership decisions
• Partner with Platform Engineering, SRE, and Product teams to identify and resolve systemic platform issues without impacting delivery velocity
• Lead, mentor, and grow a team of QE engineers focused on distributed systems, performance engineering, and reliability validation
• Influence architecture and design decisions to improve testability, scalability, and resilience outcomes
• Drive AI-assisted QE initiatives for performance analysis, anomaly detection, and intelligent regression optimization

What do we require? (Must Have)

• 10–14 years of experience in Quality Engineering with strong exposure to SaaS platforms and distributed systems
• Proven experience in non-functional testing:
  performance, scalability, reliability, chaos engineering
• Strong expertise in API and service-level automation (Python-based frameworks preferred)
• Hands-on experience with performance testing tools (JMeter, k6, Gatling, or similar)
• Experience with Kubernetes, containerized environments, and service mesh (Istio)
• Strong understanding of multi-tenant SaaS architectures and platform behavior under load
• Experience integrating quality practices into CI/CD pipelines and QA Ops workflows
• Strong debugging and root-cause analysis skills for production-scale issues
• Experience working with observability tools (Prometheus, Grafana, ELK, tracing systems)
• Strong Linux systems knowledge and environment troubleshooting skills
• Understanding of networking, security, and infrastructure concepts (TLS, DNS, load balancing)
• Strong stakeholder communication and ability to translate platform quality risks into business impact

What do we desire?

• Experience in cloud platforms (AWS / Azure / GCP) and hyperscaler environments
• Exposure to chaos engineering frameworks and reliability validation tools
• Experience with contract testing and service-level validation strategies
• Familiarity with AI-driven test optimization, anomaly detection, or quality intelligence
• Strong understanding of high-availability systems and distributed system failure modes

What You Bring as a Platform QE Manager at AppViewX

• You think in systems, scale, and failure modes, not just test cases
• You ensure platform reliability under real workloads, not just functional correctness
• You drive non-functional quality as a release gate, not a post-release activity
• You build predictable platform behavior through automation, observability, and continuous validation
• You translate technical platform risks into customer and business impact
• You mentor teams to move from test execution to engineering-driven quality ownership
• You operate with strong ownership, data-driven decisions, and disciplined escalation

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX offers competitive benefits including incentives, health & wellness policies, investment schemes, flexible work models, and strong learning & development opportunities. We empower our employees with flexibility, ownership, and trust to drive impact.

Why AppViewX?

AppViewX serves Fortune 1000 enterprises globally, including leading banks, media companies, and healthcare providers. With a strong global presence and deep customer trust, we continue to scale our platform and engineering capabilities to solve critical enterprise challenges.

Equal Opportunity Statement

AppViewX is an Equal Employment Opportunity Employer committed to diversity, inclusion, and fair employment practices.

 About Druva :

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

We’re looking for a highly-motivated Regional Field & Channel Marketing Manager with experience across multiple marketing disciplines to deliver/execute the marketing plan in India. This is a brand new position that will work closely with the India Sales & Channel team, along with the broader APJ/ International & corporate marketing teams to execute an aligned and comprehensive marketing strategy that drives results.

The primary focus of this role is to support key regional sales and marketing initiatives, help grow the Druva brand, generate demand, and increase overall pipeline & revenue contribution.  We need a self-starter with collaborative spirit who thrives in a dynamic, hyper-growth environment. This exciting position reports to the APJ Marketing Lead and is part of the International Marketing whose charter is scaling Druva’s business across APJ and EMEA.

Primary Responsibilities

• Develop the regional marketing plan and manage associated budgets
• Leverage Global and APJ campaigns as relevant for the region. Work closely with campaign managers and APJ marketing leader to right-size, localize, and package corporate/ regional campaigns for the India market
• Define and rollout new campaigns that support specific, unique regional requirements and market opportunities
• In alignment with the regional Channel strategy, own the Channel Marketing plans & execution with select regional partners
• In collaboration with Alliance & Sales colleagues, manage campaign creation and execution with key Alliance partners like AWS, Dell and Microsoft
• Own the annual regional events plan (virtual & F2F when applicable), including contract negotiation, pre-& post-event actions. Align Marketing leadership on budget approvals & requirements
• Act as the primary local marketing liaison for SDRs, Field & Channel Sales teams in India
• Manage the regional external agency relationships for paid media,  demand programs, events. Ensure all activities are executed on time and within set budget.
• Work closely with the International Marketing Ops lead to follow consistent lead upload/activity tracking processes and regional campaign set up.
• Work with Marketing Leadership to establish benchmarks for country-specific performance measurement, ensuring all activities align to set KPI’s and GTM targets
• Measure and control program effectiveness to ensure demonstrable return on investment for all activities
• Collaborate closely with the PR manager for the region to drive increased awareness and internal appreciation of marketing activities: ensure circulation of results and follow up actions to all stakeholders
• Provide quarterly marketing reviews and analysis of comprehensive performance to regional & APJ Marketing & Sales Leadership.
• Collaborate with HQ to build aligned social media, PR & AR efforts into regional marketing plan

Required Skillset

• Can thrive in a fast-paced, startup- environment with ability to multi-task and operate to a high standard
• Resolute in prioritising: focus on projects and activities that are closely aligned to strategy and will make the biggest impact
• Results-oriented with proven experience delivering effective awareness, demand generation, and channel marketing activities that deliver measurable and repeatable results
• Hands-on experience managing end-to-end events & trade shows, both virtual and physical (when environments allow), ensuring top-notch execution and an emphasis on results.
• Experience working across multiple countries & an understanding of the varying market dynamics/needs
• Ability to build rapport and strong relationships with Sales colleagues, establishing credibility as key member of the team and the marketing expert for the region
• Previous experience working for US HQ’d company with matrix functions across Global and APJ
• Team player with can-do attitude
• Exceptional communicator
• Ambitious self-starter
• Reasonable understanding of SFDC and Marketing Automation platforms (Marketo, Eloqua, etc)
• Willingness to travel as needed (when it’s safe to do so & current restrictions are lifted)

Your Education, Experience & Certification:

• Minimum 5+ years in B2B tech marketing with demonstrable, proven successes
• Experience in SaaS, Cloud, or related technologies is a Plus!
• Strong problem-solving and troubleshooting skills
• Understanding of the demand funnel and conversion rates
• Bachelor’s degree in a related field
• Strong Commercial/Business acumen

Work Location: Bengaluru / Mumbai 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in India. 

Who we are. 

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. 

Let's talk about the cool stuff you will do at Axi! 

As a Developer at Axi, you will architect and build robust systems, optimizing performance for speed and reliability. You'll ensure security and compliance with industry standards, integrating with third-party APIs and payment processing. You will work in a domain POD alongside senior engineers, QA specialists, and product partners, delivering full-stack features on .NET Core, React, React Native, SQL Server, Cosmos DB, messaging, Kubernetes (AKS), and Databricks-backed data products. You’ll gain exposure to microservices, cloud platforms, and modern DevOps practices in a distributed team environment.

Your EDGE Assignment / You will
Design and implement full-stack features using C#/.NET Core (services, APIs) and React for web, with optional contributions to React Native for mobile platforms.

• Build clean, well-structured microservices following SOLID principles, Clean Architecture, and Domain-Driven Design (DDD) patterns with strong test coverage (unit, integration, contract tests).
• Develop containerized applications using Docker, deploy to Azure Kubernetes Service (AKS), and participate in CI/CD pipeline improvements.
• Integrate with messaging platforms (Azure Service Bus, Event Grid) to build event-driven and asynchronous workflows for distributed systems.
• Design and optimize SQL Server queries, schemas, and indexes for transactional workloads; implement Cosmos DB data models for high-throughput, low-latency scenarios with appropriate partitioning and consistency models.
• Contribute to observability: structured logging, distributed tracing, metrics collection, and dashboards using Application Insights, Prometheus, or similar tools.
• Participate in on-call/incident rotation as needed, helping diagnose, resolve, and learn from production issues in a 24/7 platform.
• Collaborate with senior engineers, architects, and product partners to refine requirements, participate in design reviews, and deliver features with high quality.

Are you the one?

A Senior Developer at Axi needs to have the following skills -

• 5–9 years building production software with substantial full-stack work across backend services and frontend applications.
• Proven experience in distributed systems or high-throughput transactional platforms.
• Experience in fintech, trading, or other mission-critical domains is an advantage.
• Strong problem-solving skills, ability to debug complex systems, and comfort with production support responsibilities.
• Excellent communication and collaboration skills in distributed, Agile team environments.
• Proficiency in C# and .NET Core (6/7/8+), including dependency injection, async/await patterns, TPL, and REST API design best practices.
• Strong React experience with hooks, functional components, state management (Redux/Context API), TypeScript, and modern build tooling (Webpack, Vite).
• Hands-on experience with relational databases (SQL Server: indexing, query optimization, transactions) and at least one NoSQL store (Cosmos DB preferred: partitioning, consistency tuning).
• Experience with messaging systems (Azure Service Bus, Event Grid) and event-driven architecture patterns.
• Understanding of containerization (Docker) and Kubernetes/AKS basics: deployments, services, ConfigMaps, secrets, resource limits.
• Familiarity with CI/CD workflows (Azure Pipelines, GitHub Actions), Git-based development, feature toggles, and automated testing frameworks.
• Experience with API security (authentication, authorization, JWT, OAuth2) and secure coding practices.
• Knowledge of observability practices: structured logging, distributed tracing (Application Insights, OpenTelemetry), and metric-driven debugging.

Why Join Axi

• Work on a global trading platform serving hundreds of thousands of users with innovative features and high-performance requirements.
• Develop end-to-end solutions with ownership and visibility into business impact.
• Collaborate with talented engineers across regions and multiple time zones.
• Continuous learning opportunities in microservices, cloud-native architecture, and fintech domains.

Axi’s Bag of Delights 

• Competitive compensation 
• Training, development resources, and certification opportunities 
• 18 annual leave days + 12 sick days 
• Local public holidays 
• Health insurance benefits 

Axi's interview journey

• Step 1 – AI Assessment & TA Round (45 min)
• Step 2 – Hiring Manager Exploratory Discussion (30–45 min)
• Step 3 – Coding Round (60–90 min)
• Step 4 – System Design Round (60–75 min)
• Step 5 – Architecture & Deep Dive (60 min)

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growthAt Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. 

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 3+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Familiarity in the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native, 
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers
• Ability to work US Time Zone (CST)

#LI-Hybrid

P24644_3389011

POS-25459

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As the Scaled Contract Management – Team Manager (1:Many), you will lead and develop a high-volume Contract Management team supporting our Scaled customers with billing and contract enquiries. You’ll build on established processes while driving operational excellence, improving efficiency through automation, and strengthening cross-functional partnerships. This role blends people leadership, data-driven decision-making, and continuous improvement in a fast-paced, evolving environment.

What You’ll Do

• Lead and develop a team of Contract Managers responsible for resolving billing and contract enquiries for a high volume of customers.
• Drive day-to-day operational excellence through clear goal setting, performance management, and career development planning.
• Optimise workflows and scale automation to improve efficiency, accuracy, and customer experience.
• Analyse customer and performance data to identify trends, remove friction, and implement operational improvements.
• Partner closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and seamless contract processes.
• Evolve and refine existing playbooks while identifying opportunities to build new scalable processes.
• Foster a high-performance, inclusive team culture grounded in accountability, ownership, and customer focus.
• Navigate ambiguity and change with clarity, ensuring the team remains focused, motivated, and aligned to business goals.                                                                                                                                                                                                                 

Required Qualifications

• 3+ years of direct people management experience, with a demonstrated track record of coaching and developing individual contributors.
• Experience leading teams in high-volume, operational environments.
• Strong analytical skills with the ability to interpret performance data and translate insights into action.
• Experience collaborating cross-functionally with Legal, Operations, or Customer Success teams.
• Ability to operate autonomously in complex, fast-paced environments while exercising sound judgment.
• Exceptional organisational skills and attention to detail, with a track record of improving efficiency.
• Strong written and verbal communication skills with the ability to build relationships across levels.

Nice-to-Have Qualifications

• Experience in a SaaS or technology company.
• Familiarity with contract management processes, billing workflows, or terms of service.
• Experience driving automation or process optimisation initiatives.
  
  

The Position

The Regional Sales Manager will own and drive the South India business, with full accountability for revenue growth, strategic expansion, and ecosystem development.

The position reports to the Sales Leader for India and requires close collaboration with Channel, SDR, and Marketing teams to drive aligned go-to-market execution, build pipeline, and accelerate revenue growth across the region.

This role goes beyond individual contribution—you will act as a regional business leader, responsible for defining and executing a go-to-market strategy aligned with OPSWAT’s global vision around critical infrastructure protection, zero trust, and file-based threat prevention.

Responsibilities include learning OPSWAT technologies, developing and executing strategic account and territory plans, building executive relationships, scaling partner-led growth, and orchestrating complex enterprise deals.

What You Will Be Doing

Revenue Ownership & Business Leadership

• Own and deliver regional revenue targets with strong forecasting discipline and quarterly accountability
• Build and maintain a predictable pipeline (3–5x coverage) across enterprise and government sectors
• Lead large, complex deal cycles, especially in industries (BFSI, Energy, Government, Manufacturing, Pharma, Technology)

Strategic GTM & Market Expansion

• Define and execute a South India GTM strategy aligned to OPSWAT’s focus on critical infrastructure and compliance-driven security
• Identify and drive high-value use cases such as secure file transfer, data sanitization (CDR), vulnerability detection, and OT security
• Expand footprint within key accounts through cross-sell and platform adoption

Customer & Executive Engagement

• Build trusted advisor relationships with CIOs, CISOs, and CXOs
• Communicate differentiated value propositions aligned to risk reduction, compliance, and operational resilience
• Articulate ROI/TCO and business outcomes throughout the sales lifecycle

Channel & Ecosystem Development

• Develop and scale a high-performing partner ecosystem (VARs, SIs, Distributors)
• Drive partner enablement, joint account planning, and co-selling motions
• Strengthen alliances to penetrate government and large enterprise segments

Execution Excellence

• Apply solution-oriented, consultative selling with a strong hunter mindset
• Maintain accurate pipeline, account plans, and opportunity tracking in Salesforce
• Forecast revenue with high accuracy and provide visibility to leadership
• Leverage internal resources (Presales, Marketing, Product) effectively to win deals

Cross-Functional Leadership

• Act as the regional leader for OPSWAT, collaborating across presales, marketing, and channel teams
• Provide market intelligence and customer feedback to influence product and GTM strategy
• Mentor and guide extended team members to build a high-performance culture

What We Need From You

• 15+ years of experience in enterprise technology sales, with consistent quota overachievement
• Strong track record selling cybersecurity solutions, ideally in critical infrastructure, compliance, or network/file security domains
• Proven success in driving regional business ownership, not just individual deals
• Experience working with and scaling Channel/SI ecosystems
• Ability to engage and influence C-level executives, articulating both technical and business value
• Demonstrated expertise in complex deal orchestration and multi-stakeholder selling
• Strong understanding of security threats, zero trust principles, and enterprise security architectures
• Highly disciplined in pipeline management and forecasting accuracy
• Self-driven, strategic, and comfortable operating in a fast-paced, evolving environment
• Excellent communication, negotiation, and presentation skills
• Willingness to travel across the region as required
• High integrity and professional conduct.
• Job placement is open for Bangalore or Chennai region.

Your role
As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

This is a six-month contract role reporting directly to an Engineering Manager. We operate on a hybrid model out of our Bengaluru, India office, offering a blend of in-person collaboration and remote flexibility.

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You are a good communicator who enjoys helping people. You’re an expert in developing & improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

What you’ll do

• Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.
• Become the primary investigator of complex integration-related bugs.
• Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.
• Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.
• Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.
• Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.
• Lead active incident management and post-incident learnings.
• Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.
• Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.
• Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.
• Monitor application performance and make recommendations to improve overall application proficiency.
• Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.
• Start leading and/or mentoring other production support engineers on a fast-growing team.

Skills you’ll bring

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.
• A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.
• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.
• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.
• You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.
• Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.
• Strong experience with Windows, MacOS platforms, and VDI environments.
• Strong experience with integrations in Real-Time Communication Platforms:
• CRM (Salesforce, Zoho, Hubspot).
• API platforms (Zapier).
• Support (Zendesk, ServiceNow).
• Collaboration (MS Teams, Slack).
• Deep understanding of networks and networking issues.
• Understanding of HTTP and SIP error codes.
• Ability to connect the dots between logs from different parts of the backend.
• Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.

The opportunity
At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re democratizing development, solving hard problems, and enabling our community's success.

Come join Unity as we continue to elevate our procurement operations! As a Procurement Analyst, you will play a critical role in transforming data into insights that drive strategic sourcing decisions, strengthen vendor performance, and improve the Procure-to-Pay process. You will build and maintain reporting that powers QBRs, monthly executive updates, and operational KPIs, ensuring data accuracy and visibility across the business.

You’ll partner closely with Accounting, Finance, Sourcing, and cross-functional stakeholders to support vendor management activities, provide analytical insights, and help create a seamless procurement experience for all Unity employees.

Reporting to the Manager of Procurement Operations, your mission is to deliver clear, reliable procurement intelligence that informs decision-making and supports a world-class procurement function.

Are you intellectually curious, detail-oriented, and excited about using data to solve problems? Then come be part of our journey!

This position requires working late evenings from 2 PM to 11 PM (IST), with a 1-hour lunch break included.

What you'll be doing

• Develop and maintain procurement reports and dashboards to support sourcing decisions, QBRs, and monthly metrics.
• Analyze supplier performance and support vendor management activities and improvement plans.
• Ensures accuracy and integrity of procurement data across enterprise systems, including supplier, contract, and purchase order information.
• Requires strong analytical skills, attention to detail, and proficiency in data visualization and reporting tools (e.g., Excel, EazyBI, Looker, or similar).
• Participate in special projects, analyses, and ad hoc tasks as required.

What we're looking for

• The ability to prioritize multiple tasks, projects, and timelines
• Familiarity with P2P tools and basic accounting principles
• Technically savvy and capable of learning new technologies
• Experience with new technologies (AI)

You might also have

• Previous experience as a buyer or other purchasing specialist (Facilities, HR, and Professional Services)
• Detailed understanding of end-to-end Procurement transactions in a large, global technology company
• Experience with procurement approval workflows, purchasing policy compliance, and contract review processes

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID #LI-AM1

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for a hands on Facilities & Admin Manager to own the day-to-day operations of our workplace and administrative functions. This is an individual contributor role for someone who enjoys building great workplace experiences, thrives in a fast-paced environment, and can independently manage facilities, vendors, and travel operations.

If you love taking ownership, solving problems, and making things run smoothly behind the scenes - this role is for you.

What you’ll be doing

Facilities & Workplace Operations

• Own the daily operations of the office to ensure a seamless and productive workplace experience
• Serve as the primary point of contact with managed office partners (e.g., Indiqube) for facilities, infrastructure, and support
• Oversee housekeeping, security, maintenance, pantry services, and office supplies
• Ensure compliance with safety standards, workplace policies, and statutory requirements
• Manage office assets, inventory, and access systems

Vendor & Logistics Management

• Manage external vendors for maintenance, repairs, procurement, and services
• Support office expansions, seating allocation, and workspace planning
• Drive cost efficiency through smart vendor negotiations and contract management

Travel & Hospitality

• Manage domestic and international travel bookings including flights, hotels, and ground transport
• Coordinate executive travel plans and end-to-end itineraries
• Negotiate corporate hotel rates and manage travel partners
• Oversee guest visits, leadership visits, and all hospitality arrangements

Administrative Support

• Partner with leadership on facilities planning, budgeting, and forecasting
• Track and manage facilities and administrative expenses
• Ensure smooth onboarding logistics - workspace setup, access cards, and office readiness

What you bring to the role

• 8+ years of experience in Facilities, Administration, or Workplace Management, ideally in a startup or SaaS environment
• Hands-on experience working with managed office providers such as Indiqube, WeWork, or similar
• Strong vendor management and negotiation skills
• Experience managing travel coordination and logistics
• Highly organized, detail-oriented, and execution-focused
• Comfortable working independently in a fast-growing, dynamic setup

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

More about the role:

Burson is looking to hire an Account Manager for Enterprise Technology team. As an Account Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts.  You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations. 

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders. 

Talent Management:

• Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team.
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide on the job training to new team members on day-to-day tasks, delegate tasks to junior team members with clarity and oversee quality implementation within specified timelines.
• Provide continuous constructive feedback, keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner. 

Financial Management: 

• Record time in Maconomy and make supervisors aware of your time spent so our business can be managed profitably.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Follow agency procedures for client budgets, budget tracking, contract approval and billing rates and allocate resources for agency profitability.
• Manage vendor relationships, costs, and invoicing. 

Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Be a brand ambassador and help in recruiting top talent by knowing our capabilities network.
• Adhere to Burson’s confidentiality and disclosure agreements and code of ethics/conduct.

Experience that contributes to success:

• Minimum 4+ years of experience in public relations or communications industry, with at least one year leading a team.
• Bachelor’s degree in Public Relations, Communications, or a related field.
• Prior experience of managing a diverse portfolio of startup clients across sectors is preferred

Roles and Responsibilities:

• Increasing sales through convincing Merchants/ Enterprises of our capabilities.
• Establishing, growing, and maintaining commercial ties with clients—both current and potential—in the designated territory or market segment in order to attract new clients for our goods and services.
• Creating a sales funnel, long-term goals, and business planning.
• Keeping an eye out for changes in the customer's organization that could have an impact on future business.
• Coordinating sales efforts with product groups, marketing, sales management, accounting, and internal stakeholders.
• Independently locating and acquiring new Merchants/ Enterprise accounts, as well as upselling to our current clientele in close collaboration with our partners or on our own.
• Using the CRM and sales management system to manage the sales process.
• Locating key bureaucrats on our own and establishing contacts with them either directly or in close collaboration with our partners.
• Managing stakeholders both inside and outside the project.
• Collaborating with several bank partners Background & Education.

Mandatory Qualifications:

• 5+ years of experience in the Retail Tech/ CRM SaaS solution selling environment.
• Experience in pitching to the CXOs of large scaled enterprises.
• Experience in selling products that impact the bottom lines of global brands.
• Must have a customer centric approach with prior corporate client facing experience.
• Fluency in local languages.
• Good Knowledge of Excel & Dashboards (AI usage will be an added advantage)
• B2B Sales experience in the Retail Tech/ SaaS sector would be preferable focused towards Retail segment
• The capacity to efficiently arrange, prioritize, and manage customer relationships in order to optimize activity that generates income.
• To quickly and directly seal a contract.
• Ability to promote change and make decisions with commercial heft.
• High level of motivation, self-drive, and independence.
• Excellent communication, networking, and bargaining skills.
• Organized and focused with a strong desire to succeed.

Additional Notes:

• This is an Individual Contributor Role (IC) and will not involve team management
• Travelling could be around 50% or higher
• Location: Bangalore

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence.

To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Job Description

Are you ready to shake up the world of customer service? Do you thrive on making connections and solving complex manufacturing challenges? If you’re passionate about putting customers first in a dynamic, fast-paced manufacturing environment, we want YOU on our team.

In your role as Associate Customer Program Manager – Injection Molding (IM), you will work directly with US-based customers supporting injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products.

You will collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics to manage injection molding programs end-to-end. Your role will focus on ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues that arise during program execution.

You will support multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.

What you will be doing

• Customer Management
  Act as the primary advocate for customers running injection molding programs through Fictiv. Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production.
• Injection Molding Program Execution
  Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support. Ensure technical and operational alignment across teams.
• Case Management
  Manage multiple injection molding orders and programs concurrently across customers and internal operations teams. Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability.
• Technical Communication
  Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully.
• Cross-Functional Collaboration
  Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes.
• Program Management
  Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments.
• Continuous Improvement
  Identify opportunities to improve processes related to injection molding program execution, customer communication, and operational efficiency, and partner with cross-functional teams to implement improvements.

Desired Traits

• Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering. Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable. MBA is a plus
• 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles.
• Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control.
• Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs.
• Experience working with global manufacturing partners or contract manufacturers is preferred.
• PMP or project management certification and familiarity with program management frameworks is a plus.
• The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards. Strong organization, prioritization, and attention to detail are essential.
• Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates. Must be fluent in written and spoken English.
• Experience working directly with US-based customers and/or during US business hours is preferred.
• This role requires a self-starter mindset with strong ownership and accountability. You should be comfortable operating in a hands-on, high-performance environment focused on delivering measurable outcomes for customers.
• Aligned with our culture of continuous learning, you should have a strong interest in expanding knowledge across the manufacturing ecosystem and new product development processes.

Interested in learning more?  We look forward to hearing from you soon.

Role Overview 

Ensono is seeking an experienced Public Cloud Project Manager to support continued growth within our Global Public Cloud Consulting practice. This role focuses on delivering largescale data center to cloud migration and cloud transformation programs for enterprise clients. 

As an experienced Project Manager, you will lead a variety of public cloud engagements across multiple verticals, geographies (mainly US and UK), and of varying complexity. You will partner closely with clients and internal stakeholders — including Sales, Solution Architects, and technical delivery teams—to ensure projects are delivered on time, within budget, and in alignment with contractual commitments and client expectations. 

The ideal candidate has handson experience managing enterprise level migrations from onpremises data centers to cloud, including planning, dependency management, migration waves, cutover execution, and operational handoff, while minimizing business risk and disruption. 

This role offers strong visibility, influence, and longterm growth opportunities within Ensono’s US, UK, and global delivery organization. 

Success Measures 

Performance in this role is evaluated based on: 

• Successful delivery of projects on schedule and within budget 

• Client satisfaction, measured through Net Promoter Score (NPS) 

• Achievement of individual performance objectives agreed with management 

Key Responsibilities 

PreSales & Project Initiation 

• Run internal and client kick off meetings, ensuring the project is setup for success 

• Maintain accurate project, contract, and commercial documentation 

• Provide project management expertise during presales for solutions across public cloud (Azure/AWS) 

• Use historical project data to improve estimates and delivery outcomes 

Planning & Estimation 

• Develop project plans, schedules, and effort estimates for multiphase, moderately complex engagements 

• Define project scope, deliverables, governance models, and approval processes 

• Partner with resource managers to ensure appropriate staffing and skill alignment 

• Mentor team members on planning, estimation, and scheduling best practices 

Execution & Delivery 

• Manage multiple concurrent client engagements with crossfunctional delivery teams 

• Lead endtoend data center to Azure/AWS migration programs, including discovery, dependency mapping, migration waves, cutover planning, and transition to operations 

• Oversee migration of applications, infrastructure, and platforms from onpremises environments to Azure/AWS 

• Coordinate closely with cloud solution architects, engineering, security, and operations teams 

• Ensure delivery aligns with commercial agreements, governance standards, and Ensono delivery methodologies 

Monitoring, Risk & Issue Management 

• Proactively manage risks, issues, dependencies, and scope changes 

• Apply structured risk mitigation strategies and escalation processes 

• Provide clear, consistent status reporting and executivelevel communications 

• Drive risks and issues through to resolution 

Financial & Schedule Management 

• Manage project budgets, forecasts, and delivery timelines 

• Track financial performance, variances, and margin 

• Obtain approvals for scope or budget changes as needed 

• Analyze trends across multiple projects and provide insights to leadership 

• Consistently meet delivery, profitability, and margin objectives 

Scope & Change Control 

• Maintain control of project scope and resolve competing requirements 

• Ensure all changes follow formal change management processes 

• Align stakeholders on priorities, decisions, and delivery expectations 

Project Closure & Continuous Improvement 

• Ensure all project closeout and transition activities are completed and documented 

• Identify opportunities to improve delivery processes, tools, and reporting 

• Contribute to continuous improvement initiatives across the PMO and delivery organization 

Experience & Qualifications 

• 6+ years of project management experience (enterprise or consulting environment preferred) 

• Relevant industry recognized Project Manager accreditations  

• Proven experience managing largescale data center to Azure and/or AWS migration programs 

• Strong understanding of cloud migration strategies (rehost, replatform, refactor) in Azure and AWS environments 

• Experience delivering cloud migrations and client onboarding within managed services, infrastructure, or cloud consulting 

• Demonstrated strength in risk management, financial control, stakeholder management, and executive communication 

• Recognized expertise in project governance, estimation, and delivery execution 

 Shift Timings: 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

As a Software Engineer:

● You will build Robust and Scalable web-based applications.

● Build abstractions and contracts with separation of concerns for a larger scope.

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module.

● Do incremental changes to architecture: impact analysis of the same.

● Do performance tuning and improvements in large scale distributed systems

● Work closely with Product Manager to derive capability view from features/solutions, lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

As a Software Engineer, you must have:

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming.

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces.

● Excellent coding skills – should be able to convert the design into code fluently.

● Knowledge of Test Driven Development.

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc).

● Experience with full life cycle development in any programming language on a Linux platform.

● Worked in a startups environment with high levels of ownership and commitment.

● Strong desire to solving complex and interesting real-world problems

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● 5-7 years of experience in the art of writing code and solving problems on a large scale.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● 7+ years of experience in the art of writing code and solving problems on a Large Scale.

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges 

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we  code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of  passionate application development and product-driven thinking 

Role 

As the product manager, you will own and drive the vision and road map for our platforms. You will be responsible for evangelizing and executing on the road map. You will work closely with internal and external stakeholders cutting across, business, technology, regulatory, and industry. You will be responsible for defining, designing, and detailing these platform solutions. You will also be responsible for the delivery of the solutions working with cross-functional, distributed teams. Finally, you will be key, in helping us maintain our product agility, and extend our leadership in delivering innovative product solutions that run reliably at scale.

This role will require deep problem-solving acumen as well as strong communication and negotiation skills. Most of all it will require a proven track record of shipping world-class product solutions, preferably in platform and risk products. 

Required Skills 

• Experience in automating workflows using automation tools/AI
• Deep understanding of platforms, risk, user profiling ecosystems, industry trends, technology development, and evolving customer needs 
• At least 5 years of background in building products or platform
• Comfortable with complex technology, analytics, and product teams
• Experience in building platforms with large dataset analytics in real-time 
• Excellent negotiation skills and verbal and written communications skills
• Extremely analytical and data-driven; ability to derive actionable conclusions from large data sets
• Proven ability in delivering results in a fast-paced, rapid-growth environment
• Team player; ability to interface and build relationships at all levels internally and  externally 
• Experienced in influencing disparate stakeholders and working with cross-functional teams across multiple locations and business units

Challenges 

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we  code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of  passionate application development and product-driven thinking 

Role 

As the product manager solving growth focused problems, you will own and drive the vision and road  map for products driving customer growth for both PhonePe and PhonePe’s merchant partners. You will  be responsible for evangelizing and executing on the road map. You will work closely with internal and  external stakeholders cutting across, business, technology, regulatory and industry. You will be  responsible for defining, designing and detailing these growth solutions. You will also be responsible for  delivery of the solutions working with cross-functional, distributed teams. Finally, you will be key in  helping us maintain our product agility and extend our leadership in delivering innovative growth focused solutions that run reliably at scale.

This role will require deep problem-solving acumen as well as strong communication and negotiation  skills. Most of all it will require a proven track record of shipping world-class product solutions, preferably  in consumer facing products. 

Required Skills 

• Deep understanding of marketing tech stacks, industry trends, technology  development and evolving customer needs 
• Excellent negotiation skills and verbal and written communications skills 
• Extremely analytical and data driven; ability to derive actionable conclusions from large  data sets 
• Proven customer champion 
• Proven ability in delivering results in a fast-paced, rapid-growth environment 
• Team player; ability to interface and build relationships at all levels internally and  externally 
• Experienced in influencing disparate stakeholders and working with cross functional teams across multiple locations and business units 
• Comfortable with complex technology, analytics and product teams
• Atleast 5 years of background in building customer facing products or platform

About the Role

As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.

Key Responsibilities

• Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.
• Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency
• Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.
• Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.
• Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.
• Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required.

Required Qualifications

• Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution
• Experience: 2-3 years of Operations background.
• Skills: Strong logical and problem-solving skills.
• Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.

Preferred Skills

• Prior experience in the lending vertical operations is preferred.
• Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects.
• Agile, highly collaborative approach with impressive communication skills.

Roles and Responsibilities: KYC Operations Assistant Manager

1. People Management

• Handle day-to-day people issues, fostering a positive and productive work environment.

• Drive employee engagement through regular 1:1 meetings and team activities.

• Monitor and manage individual and team performance, ensuring adherence to Individual Contributor Plans (ICPs) and performance targets.

• Provide coaching, feedback, and development opportunities to team members.

• Oversee talent development, including training, upskilling, and career progression.

2. Stakeholder Collaboration

• Collaborate closely with sales/business teams to ensure smooth and efficient day-to-day operations for the manual KYC process.

• Conduct weekly huddles with sales capability teams to discuss progress, address challenges, and align on priorities.

• Make informed decisions regarding queue prioritization to optimize workflow and meet service level agreements (SLAs).

• Facilitate effective communication and resolution of issues between internal teams and sales/business teams.

3. Operational Efficiency Initiatives

• Identify and analyze opportunities to enhance operational efficiency metrics, including Average Handling Time (AHT), submission pending, and rework rates.

• Develop and implement strategies to reduce incorrect rejections or verification and improve data accuracy.

• Monitor and optimize team occupancy rates to ensure efficient resource allocation.

• Initiate projects aimed at streamlining processes and automating tasks within KYC operations.

• Track and report on the impact of efficiency initiatives, demonstrating tangible improvements.

4. Business Enablement

• Drive efforts to achieve faster validation turnaround times (TAT) for manual KYC processes, contributing to quicker customer onboarding.

• Identify and highlight opportunities to improve processes to increase the verification % and reduce rejections.

Metrics:

1. AHT

2. Occupancy

3. SL%

4. Verified and rejection %

5. ART

6. Compliance and quality scores

7. People - Attrition, SL adherence, ICP etc

JOB DESCRIPTION 

About the Role

We are hiring a Supply Chain Manager to own the Asia-side supply chain operations for our AI hardware products. Based in India, you will be the operational owner of PCBA build execution with our CM partners, component-level supply planning, procurement management, and Asia logistics. This role is critical to ensuring our production pipeline runs smoothly from component procurement through board assembly to finished goods fulfillment. You will work extensively in NetSuite ERP for procurement, MRP, inventory management, and invoice reconciliation. You will also own the tactical procurement work including PO/invoice reconciliation and drive monthly variance analysis (PCBA costs, material variances, and PPVs) in partnership with finance.

Key Responsibilities

PCBA Build Planning & Execution

• Create, manage & execute build schedules aligned to demand plan & CM capacity
• Track WIP daily: monitor yield, flag deviations, and drive corrective actions
• Manage ECN/PCN implementation at the CM — coordinate with engineering and CM partners
• Own CM capacity slot management & build prioritization

Procurement Management & Variance Analysis

• Create and track purchase orders across all consigned components for PCBA
• Perform PO-to-invoice reconciliation; investigate and resolve discrepancies
• Own PCBA cost variance analysis: material, manufacturing, and Purchase price variances
• Prepare monthly PPV reports and root cause analysis for finance review cycles
• Coordinate supplier payment schedules and resolve invoice disputes

Asia Logistics & 3PL Fulfillment

• Coordinate Asia freight for components & finished goods
• Manage 3PL partner relationships, SLAs, and performance metrics
• Handle export documentation, customs compliance, and trade regulations
• Execute last-mile fulfillment for customer shipments originating from Asia

Component Supply Planning & Inventory Management

• Run component-level MRP and manage shortage resolution
• Monitor inventory at the Wistron hub: raw materials, WIP, and finished goods
• Establish Inventory Metrics & forecast model for the company
• Identify excess and obsolete inventory risks; recommend disposition strategies
• Ensure Inventory accuracy >99% for the company via perpetual inventory management process

AI-Augmented Operations & Systems

• Leverage AI tools for day-to-day operations. Well versed working with AI based tools (e.g. Claude, Co-pilot)
• Lead projects to scale operations using AI/automation across supply chain functions driven by short term pain points, quick wins & impact to the organization.
• Maintain master data accuracy: items, BOMs, lead times, etc.
• Execute P2P, Manufacturing, Transfer Orders, Order Fulfillment workflows in NetSuite

Required Qualifications

• 8+ years in supply chain planning, procurement, or manufacturing operations
• Hands-on experience with NetSuite ERP (required) — PO management, MRP, inventory, and financial reconciliation modules
• Hands-on experience with contract manufacturers, preferably in electronics/PCBA
• Strong procurement fundamentals: PO management, invoice reconciliation, cost analysis
• Analytical mindset — proficient in Excel/data tools for variance analysis and reporting
• Comfortable working in a fast-paced startup environment with ambiguity

Preferred Qualifications

• Experience with Tier-1 EMS providers
• Familiarity with AI/ML tools for supply chain automation
• Background in server, networking, or AI accelerator hardware
• APICS or equivalent supply chain certification

What Success Looks Like

• Within 30 days: Fully onboarded on E2E supply chain; independently running supply planning meetings. Plug in to NetSuite ERP to identify gaps in current process
• Within 60 days: Owning variance analysis cycle end-to-end; driving 3PL performance improvements
• Within 90 days: Operating autonomously across all responsibilities; proactively surfacing cost drivers and supply risks

The opportunity
Join Unity as a Senior Field Marketing Manager to drive our growth in the Indian Industry sector.

You will be a strategic partner to the Sales team, executing high-impact field initiatives and digital strategies in key verticals like Automotive and Manufacturing.

This role offers the chance to not only lead events but also to uncover and amplify local success stories that accelerate the sales pipeline.

Work in a 12-month renewable contract role based in our Bengaluru office.

What you'll be doing

• Plan and deliver "U-Day Industry" and other targeted field activities like C-level roundtables and technical workshops.
• Identify and develop local customer case studies, converting them into powerful sales assets like videos and blogs.
• Localize global marketing campaigns to resonate with specific Indian industry pain points.
• Partner closely with Industry Sales Leads to align marketing activities with Account-Based Marketing (ABM) goals.
• Manage the end-to-end lead flow from events and digital campaigns to ensure timely Sales follow-up.

What we're looking for

• Experience in B2B Field or Content Marketing within the Technology/SaaS industry.
• Strong understanding of the Industrial B2B landscape (Automotive, Manufacturing, AEC, or Digital Twins).
• Proven track record of planning ROI-driven events that directly contribute to the sales pipeline.
• Native-level proficiency in English with excellent copywriting skills.
• Experience with Marketing Automation (Eloqua) and CRM (Salesforce) systems.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-AM1

Renewals Specialist, Financial Operations

Data, Quality Control & Invoice Lifecycle Management

Finance Department

Reports to Global Renewals Manager

Role Overview

The Renewals Specialist is a critical operational role based within our Global Capability Centre (GCC) in India, supporting the broader Renewals team in delivering accurate, timely, and compliant contract renewals. Rather than managing a dedicated book of customers, this role functions as the operational backbone of the Renewals organization — ensuring data integrity, forecast accuracy, and cross-functional alignment so that Renewal Opportunity Owners can focus on advancing and closing deals.

This individual will work closely with Renewals team members, Customer Success Managers, Finance, Product, and Sales to eliminate roadblocks, maintain pipeline visibility, and uphold the quality of renewal forecasting dashboards reviewed daily by executive leadership, including the CFO. The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems and stakeholders in a fast-paced, high-accountability environment.

Key Responsibilities

Renewal Calculations & Proposal Preparation

Own the initial internal calculation of renewal proposals, including pricing, quantities, pro-rata adjustments, and co-terming calculations. Ensure all figures are accurate, validated against internal systems, and ready for Renewal Opportunity Owners to progress.

Pipeline Monitoring & Renewal Lifecycle Management

Own the day-to-day monitoring of the renewals pipeline, tracking renewal stages and proactively identifying risks to on-time closure. Follow up with Account Managers to confirm assigned renewals are being actively worked and that opportunity stages are progressing accurately in Salesforce. Escalate blockers to Renewals leadership as needed.

Back-Office Support for Renewal Owners

Support Renewals team members with back-end execution, including generating order forms and renewal paperwork based on direction provided by the team (e.g., multi-year extensions, percentage-based increases). Manage other administrative and operational functions required to move renewals forward efficiently.

Renewal Deal Desk Preparation

Assist Renewal Opportunity Owners in preparing for Renewals Deal Desk, ensuring all required data, documentation, and approvals are in order ahead of submissions. Monitor the pipeline of open renewal opportunities and assist in identifying those requiring inclusion on the Deal Desk docket.

Salesforce & NetSuite Data Integrity

Maintain complete, accurate, and up-to-date renewal data in Salesforce throughout the renewal lifecycle. Conduct regular audits between Salesforce and NetSuite to ensure billing records align with contracted terms. Identify and resolve discrepancies proactively to protect revenue accuracy and forecast integrity.

Renewal Forecast Accuracy & At-Risk Tracking

Support Renewals leadership in maintaining the accuracy of renewal forecast dashboards used by executive leadership on a daily basis. Track at-risk renewals and validate that Upsell and Cancellation flags are accurately reflected in Looker forecasts. Conduct regular calls with Customer Success Managers to confirm forecast status and document outcomes including heal plays, saves, and downsells.

Invoice Management & Financial Validation

Take ownership of the end-to-end invoice release process, ensuring invoices are issued accurately and on time. Validate pricing, quantities, terms, and billing details across all relevant systems. Coordinate approvals with appropriate stakeholders and partner with Accounts Receivable to ensure timely release. Proactively resolve any data discrepancies or blockers that could delay invoicing.

Reporting, Analytics & Dashboard Maintenance

Support Renewals leadership with reporting, analytics, and ongoing maintenance of Looker dashboards. Provide data-driven insights to help the team identify trends, risks, and opportunities within the renewals portfolio.

Cross-Functional Relationship Management & Collaboration

Establish and maintain strong working relationships with Customer Success Managers, Product team members, Finance, and Sales. Serve as a proactive liaison to ensure that roadblocks to renewal are identified and addressed in a timely manner. Organize and facilitate team calls to review product updates and ensure the Renewals team stays current on new features and enhancements relevant to the renewal process.

Ad-Hoc Projects & Renewals Leadership Support

Support the Renewals leader with ad-hoc projects and initiatives as needed, including developing customer-facing materials (e.g., one-pagers highlighting product value and recent enhancements), executing steps related to AI-driven initiatives, and contributing to process improvement efforts across the renewals organization.

Salesforce Notes & Documentation

Update Salesforce notes and opportunity records on behalf of Renewals team members as directed, ensuring a complete and current audit trail of renewal activity and customer interactions.

Training & Professional Development

Complete all required internal training programs in a timely manner. Proactively stay informed on new products, platform features, and internal process updates, incorporating relevant knowledge into daily renewals support activities.

Required Skills & Experience

• 3+ years of experience in renewal operations or revenue operations roles
• Strong proficiency with Salesforce, including data entry, pipeline management, and opportunity tracking.
• Demonstrated ability to support reporting and analytics functions; experience with Looker or comparable BI/dashboard tools is a plus.
• High attention to detail with a proven track record of accuracy in data-sensitive, high-volume environments.
• Strong cross-functional collaboration skills with the ability to work effectively across Sales, Finance, Customer Success, and Product teams.
• Excellent written and verbal communication skills, with the ability to follow up professionally and persistently with stakeholders at multiple levels.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Comfortable working in a GCC (Global Capability Centre) environment and supporting a geographically distributed team.
• Experience working with AI productivity tools such as Claude, ChatGPT, or similar platforms.
• Prior exposure to SaaS renewal processes, subscription billing models, or recurring revenue operations.

Preferred Qualifications

• Experience with Looker or other business intelligence and dashboard tools.
• Experience with CPQ or similar quoting tools

• Design, develop, and maintain sales and partner learning programs, certifications, and microlearning content. 
• Build modular, interactive courses using authoring tools such as Rise 360, Storyline, or equivalent. 
• Create hands-on labs, assessments, and simulations that reinforce learning objectives and practical skill development. 
• Partner with SMEs and Product teams to translate complex technical concepts into easy-to-understand instructional materials. 
• Support localization, accessibility, and continuous content refreshes to ensure global reach and relevance. 

• Establish and follow defined design standards and templates to ensure a consistent learner experience across courses and formats. 
• Collaborate with the Customer Enablement Program Manager & Instructional Designer(s) on release timelines, testing, and LMS publishing. 
• Conduct regular reviews and updates based on learner feedback, analytics, and new product features. 

• Work closely with PS, PM, and Marketing to align enablement content with product positioning and customer messaging. 
• Contribute to the evolution of Vectra’s certification framework, ensuring alignment with product and partner strategies. 

• 7+ years of experience in instructional design or learning experience development within SaaS or enterprise technology environments, preferably in B2B. 
• Proven ability to design role-based and scenario-based learning aligned to business outcomes. 
• Experience with eLearning authoring tools (Articulate 360, Rise, Storyline, Captivate, or equivalent). 
• Strong understanding of adult learning principles, instructional frameworks, and assessment design. 

• Familiarity with LMS administration and SCORM/xAPI standards. 
• Ability to work effectively with technical SMEs, trainers, and cross-functional stakeholders. 
• Excellent written communication and attention to detail in learning content. 
• Comfort working with global teams across time zones, particularly with U.S.-based stakeholders. 

• Creative, learner-centric, and quality-driven. 
• Comfortable balancing structure with innovation to continuously improve learning impact. 
• Highly organized and collaborative, with a focus on delivery excellence. 

• Bachelor’s degree in Instructional Design, Education, or a related field. 
• Experience designing for cybersecurity enterprise software audiences. 
• Knowledge of video editing or multimedia production tools (Descript, Camtasia, or similar). 

• Completion and certification rates across customer and partner programs. 
• Positive learner satisfaction and feedback scores. 
• Timely delivery of new and updated content aligned with product and enablement roadmaps. 
• Consistency and engagement across learning experiences and modalities. 

About the Role :

1. Zero-to-One Product Building

• Own the end-to-end product lifecycle for Razorpay’s SEA payments stack — from discovery and scoping all the way through launch and iteration.
• Identify and validate local payment methods, regulatory requirements, and merchant pain points that differ materially from India — and translate those into product requirements.
• Make fast, high-quality decisions with incomplete information; ship MVPs, instrument them, learn, and iterate at startup speed.
• Balance scrappiness in the short term with architectural discipline for the long term — build features that work across Malaysia, Singapore, and beyond, not just in one region. 

1. Go-to-Market Ownership

• You are not handing off to Sales. You own the GTM narrative, the positioning, the launch sequencing, and the feedback loop from market to product.
• Partner with BD, Sales, and Marketing to design merchant onboarding journeys, pricing structures, and segment-specific value propositions.
• Define and track product-led growth metrics — activation rates, integration success rates, time-to-first-transaction — and own the conversion funnel end-to-end.
• Represent Razorpay at merchant conversations, industry events, and fintech forums across the SEA region.

1. Merchant Intelligence & Insight Generation

• Be relentlessly in the field. Run merchant interviews, shadow integrations, sit in on support escalations — build a ground-up picture of what’s broken and what’s working.
• Synthesise qualitative merchant signals with quantitative funnel data to produce insights that actually change roadmap priorities.
• Build a structured merchant advisory loop: a network of anchor merchants across verticals who you can call, test with, and learn from on an ongoing basis.
• Proactively surface competitive intelligence — know what Stripe, 2C2P, PayMongo, and local incumbents are doing before the business team does.

1. Scalable, Principled Systems Thinking

• Design for the region, not just one market. Every feature, API contract, and integration pattern you spec should be extensible globally.
• Work closely with platform and infrastructure teams in India to ensure SEA builds are first-class citizens of the Razorpay architecture — not bolted-on exceptions.
• Maintain clear documentation of product decisions, market-specific exceptions, and the reasoning behind trade-offs, so future team members can build on your work confidently.

1. AI-Native Product Development

• Use AI tools — including coding assistants like Claude Code and Cursor — to move 10x faster: write and review SQL queries, prototype lightweight internal tools, automate spec generation, and stress-test your own PRDs.
• Embed AI-first thinking into the products you build: identify where LLMs, ML models, or intelligent automation can leapfrog legacy fintech approaches in SEA.
• Champion a culture of AI fluency in the SEA team — set the example that PMs who can code (even a little) and leverage AI tools are the baseline, not the exception.

What we are looking for : 

Non-negotiables

• 6–9 years of product management experience, with at least 2 years in payments, fintech, or financial infrastructure.
• Prior zero-to-one or 0→1 experience — you have launched a product or entered a market from scratch, not just grown an existing one.
• Be based in Singapore (must already hold a valid right to work — EP / PR / citizen; Razorpay does not sponsor visas in Singapore) or Kuala Lumpur, or willing to relocate. This is an in-person role, with 100% work from office/ customer site.
• Deep familiarity with the SEA payments landscape: local wallets, real-time payment rails (e.g. PayNow, DuitNow, PromptPay), acquiring ecosystems, and regulatory environments.
• Extraordinary written and verbal communication — you write PRDs, data decks, and merchant emails that are equally crisp and compelling.

Strong signals

• You have worked at a high-growth startup or payments company in SEA (Grab Financial, Xendit, GoTo, Stripe, Nium, Adyen, or similar).
• You have a working knowledge of API design, SQL, or scripting — and you actively use AI tools (Claude, ChatGPT, Cursor, or equivalent) to accelerate your work.
• You have personally closed or heavily influenced a major merchant partnership or enterprise deal, not just supported one.
• You have managed a cross-functional squad across time zones, working closely with engineers and designers based in a different country.
• You have experience with payment gateway / aggregator products: checkout flows, settlement, reconciliation, dispute management, or acquiring.

Mindset markers

• You are comfortable with ambiguity and write your own brief. You do not wait for a roadmap to arrive in your inbox.
• You have a bias for action: prototype first, ask for permission later (within reason).
• You are merchant-obsessed in a practical way — you get on calls, ride-alongs, and WhatsApp groups to understand what’s really happening.
• You are comfortable being the only PM in the room — and excited about it.

Summary:

Cleo Support Technical Solution Manager will manage an assigned group of Managed services accounts. The Technical Solution Manager will be the client’s primary point of contact and owns the client’s service delivery and experience. The Technical Solution Manager manages general Service Delivery functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful delivery and coordination occurs across all stakeholders.

Duties & Responsibilities

• Service Delivery
  • Provides a single point of contact and accountability to the customers for all Managed Services related matters.
  • Proactively works with the customer to provide a seamless service.
  • Ensures all services are delivered according to the contract
  • Handles escalations for delivery and acts as a client advocate to ensure consistent service and ongoing satisfaction with standard processes.
• Project Management
  • Technical Solution Manager manages all the onboarding and change requests to ensure continuity and communications.
  • Managed the project from scope, cost and time management standpoint.
  • Assigns tasks for timesheet entry and timesheet approval.

• Client Meetings/Communications
  • Technical Solution Managers are responsible for communicating effectively to the client and facilitating structured meetings.
  • Organize client meetings at mutually agreed upon times and frequency to:
    • Discuss new and existing change requests and onboardings.
    • Discuss any issues with the delivery process and corrective actions.
    • Consult clients on potential and new projects
  • Ensure contract compliancy
  • They should also communicate effectively to internal teams:
    • Keep Sales/Customer Success Managers informed of important activities going on within the account such as new business opportunities, service issues, and any other impacting events.
    • Keep internal teams informed of upcoming activities that may impact resource plans, production processing, staffing, etc.
  • Reporting
    • Deliver standard and/or contractual SLA reports to customers
    • Manage the operational aspects of monthly/quarterly Business Reviews with clients:
    • Problem trends, strategic direction
    • Change Request performance
  • Escalation Management
    • Technical Solution Managers are responsible for ensuring the client’s solution is running as expected. They are the client advocate, and the initial escalation point for the customer if the normal process fails.
    • Act as an advocate for the client by getting the right level of attention brought to the client’s issue
    • Put together improvement plans to resolve recurring issues on the customer’s behalf
  • Client Satisfaction
    • Technical Solution Managers are responsible for ensuring the client’s overall satisfaction. This is a critical evaluation point for each DM.
    • Ensures client response to Cleo surveys.
    • Works with client to clarify any issues or manage expectations.
    • Works across Cleo cross-functional organizations to develop and manage action plans for any negative survey items.

Requirements

• Bachelor’s degree in computer science, Management Information Systems, or related field
• 5+ years of delivery management or project management experience, preferably with any of the EDI integration products. Overall 10+ years of experience.
• Good understanding of support systems and working of a support organization.
• Project Management Professional (PMP) certification preferred
• Must be well organized and detail oriented
• Demonstrated experience delivering cloud-based technology solutions
• Exceptional stakeholder management and executive presentation skills
• Skilled with interacting and coordinating across multiple business and technical teams
• Ability to manage a portfolio of multiple customers concurrently
• Ability to build strong, long term client relationships
• Strong communication and client facing skills
• Analytical and problem-solving skills