The Assistant Property Manager supports the Property Manager(s) and others in managing all aspects of a single property or portfolio of commercial, industrial, or retail properties including marketing, operations, and financial activities.

Essential Duties and Responsibilities:

• Ensure services are provided consistent with policies, procedures, regulations, and contractual obligations and standards.
• Review and recommend approvals for accurate payment of vendor invoices following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Assist Property Manager(s) in preparing and delivering timely, accurate, and complete monthly reports and budget packages according to client requirements.
• Assist in collecting data and/or drafting tenant rent and Common Area Maintenance (CAM) reconciliations or Escalation (OpX) recovery charges.
• Assist, and coordinate with, lease administration and accounting on all lease administration activities including lease set up, lease changes, reporting, etc. using various company or client systems.
• Assist in coordinating tenant move-ins and move-outs, and "walks-through" spaces with Property Manager(s), tenants, and tenant improvement department; maintain vacant spaces in "tour ready" condition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate contract documents, purchase orders, and other documents related to procuring goods and services at the property; assist in coordinating vendor deliveries and property services.
• Assist with bidding activities.
• Review tenant billings for accuracy and approval; review aging reports and collections efforts.
• Assist in performing regular property inspections; recommend alterations, maintenance, and reconditioning; work with contractors/vendors.
• Assist with developing plans, and preparing for, emergency response using company or client formats; ensure resources, supplies, and backups are in place to effectively recover from adverse events; assist in organizing drills and other training.
• Contribute through thoughtful and proactive execution of clearly defined duties, methods, and tasks; contribute to team performance through suggestions to improve systems, processes, and procedures.
• Assist with client communications; prepare and deliver timely, accurate, and complete reports.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree (BA/BS) preferred with 1-2 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred
• Intermediate skills with Microsoft Office Suite required
• Ability to effectively communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a straightforward, professional manner, keeping the appropriate customer(s) informed/updated as needed
• Knowledge of financial terms and principles; ability to calculate figures such as percentages, discounts, markups, and/or commissions
• Ability to comprehend, analyze, and interpret documents and solve problems involving several options in situations
• Intermediate level of analytical and quantitative skills required
• Strong organizational skills with an inquisitive and entrepreneurial mindset
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Must possess the desire to lead and receive instruction on development of leadership skill set
• Ability to build consensus in work groups, listen actively, and create mutually beneficial resolutions
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Van Leeuwen Ice Cream is hiring a full-time Single-Unit General Manager to oversee one of our Washington, DC locations! This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The Single-Unit General Manager is responsible for the overall operation of their assigned store. This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

JOB REQUIREMENTS

• ServSafe Manager Food Handlers license required
• 2+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly 
• Stand, bend and reach for prolonged periods of time
• Ability to multi-task and thrive in a fast-paced environment

PERKS + BENEFITS

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee two locations opening in our growing Washington D.C market. This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

JOB REQUIREMENTS

• ServSafe Manager Food Handlers license required
• 2+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly 
• Stand, bend and reach for prolonged periods of time
• Ability to multi-task and thrive in a fast-paced environment

PERKS + BENEFITS

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

OVERVIEW

The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

• Oversee and support execution of key operational processes 
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $28.85 - $37.98/ hour. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

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About OpenEye:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is headquartered in Liberty Lake, WA and is a subsidiary of Alarm.com. Learn more at www.openeye.net.

The Position:

We are seeking a Content Marketing Intern to join our marketing team for a 10–12 week internship. In this role, you’ll support the execution of OpenEye’s content strategy across web, email, social media, and advertising channels while gaining hands-on experience in a fast-paced marketing environment. Our Content Marketing Intern will work onsite out of our Liberty Lake, WA headquarters.

This internship is designed as a focused, learning-forward experience. You’ll contribute to active marketing initiatives, build foundational content marketing skills, and collaborate closely with experienced marketers. You’ll also be introduced to how AI tools are used to support content creation and optimization, with a small AI-focused learning project scoped to the duration of the internship and aligned with your day-to-day work. 

What You’ll Do: 

• Assist with scheduling and publishing social media content, ensuring posts are on-brand and aligned with the editorial calendar.  

• Support writing, editing, and publishing content for blogs, website pages, email, and campaign assets using WordPress.  

• Apply basic SEO and AEO best practices to content with guidance from the team.  

• Collaborate with copywriters, designers, and marketing partners to support ongoing campaigns and initiatives.  

• Track tasks and deadlines using Jira or other project management tools to stay organized and on schedule.  

• Assist with light graphic design needs using pre-built templates and sourced imagery.  

• Review basic performance metrics and industry trends to support content improvements and learning.  

• Explore AI tools that support content research, drafting, and optimization as part of daily workflows. 
• Other duties as assigned.

Learning Objectives:

By the end of the internship, you’ll gain hands on experience: 

• Executing content across social, web, email, and campaign channels.  

• Publishing and updating content in WordPress using SEO and AEO best practices.  

• Strengthening copywriting, editing, and quality control skills.  

• Collaborating with cross-functional partners and using project management tools.  

• Applying analytics and AI tools to support content optimization and efficiency. 

AI Learning & Mini‑Project: 

AI learning is integrated into this internship through hands-on exposure and a small, scoped project. Early in the internship, you’ll work with your manager to define an AI-focused mini-project aligned with your responsibilities—such as assisting with AI-supported content drafting, optimization, or workflow documentation. 

The goal is to provide practical experience with modern marketing tools while keeping the scope achievable within a 10–12 week timeframe. 

You Are: 

• Currently pursuing a degree in Marketing, Communications, Graphic Design, or a related field.  

• Interested in content marketing, social media, and digital storytelling.  

• Comfortable with basic design tools (e.g., Adobe Creative Cloud or Canva).  

• Familiar with or eager to learn WordPress and content publishing workflows. 

• A strong communicator with attention to detail and a desire to learn.  

• Organized, dependable, and open to feedback in a collaborative environment. 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The Perks!

• The pay for this position is in the range of $20.00 - $22.00 per hour.
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105818

LI# - Onsite

About OpenEye:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is headquartered in Liberty Lake, WA and is a subsidiary of Alarm.com. Learn more at www.openeye.net.

The Position:

We are seeking a Content Marketing Intern to join our marketing team for a 10–12 week internship. In this role, you’ll support the execution of OpenEye’s content strategy across web, email, social media, and advertising channels while gaining hands-on experience in a fast-paced marketing environment. Our Content Marketing Intern will work onsite in our Liberty Lake, WA office.

This internship is designed as a focused, learning-forward experience. You’ll contribute to active marketing initiatives, build foundational content marketing skills, and collaborate closely with experienced marketers. You’ll also be introduced to how AI tools are used to support content creation and optimization, with a small AI-focused learning project scoped to the duration of the internship and aligned with your day-to-day work. 

What You’ll Do:

• Assist with scheduling and publishing social media content, ensuring posts are on-brand and aligned with the editorial calendar.  

• Support writing, editing, and publishing content for blogs, website pages, email, and campaign assets using WordPress.  

• Apply basic SEO and AEO best practices to content with guidance from the team.  

• Collaborate with copywriters, designers, and marketing partners to support ongoing campaigns and initiatives.  

• Track tasks and deadlines using Jira or other project management tools to stay organized and on schedule.  

• Assist with light graphic design needs using pre-built templates and sourced imagery.  

• Review basic performance metrics and industry trends to support content improvements and learning.  

• Explore AI tools that support content research, drafting, and optimization as part of daily workflows. 
• Other duties as assigned.

Learning Objectives:

By the end of the internship, you’ll gain hands on experience: 

• Executing content across social, web, email, and campaign channels.  

• Publishing and updating content in WordPress using SEO and AEO best practices.  

• Strengthening copywriting, editing, and quality control skills.  

• Collaborating with cross-functional partners and using project management tools.  

• Applying analytics and AI tools to support content optimization and efficiency. 

AI Learning & Mini‑Project:

AI learning is integrated into this internship through hands-on exposure and a small, scoped project. Early in the internship, you’ll work with your manager to define an AI-focused mini-project aligned with your responsibilities—such as assisting with AI-supported content drafting, optimization, or workflow documentation. 

The goal is to provide practical experience with modern marketing tools while keeping the scope achievable within a 10–12 week timeframe. 

You Are:

• Currently pursuing a degree in Marketing, Communications, Graphic Design, or a related field.  

• Interested in content marketing, social media, and digital storytelling.  

• Comfortable with basic design tools (e.g., Adobe Creative Cloud or Canva).  

• Familiar with or eager to learn WordPress and content publishing workflows. 

• A strong communicator with attention to detail and a desire to learn.  

• Organized, dependable, and open to feedback in a collaborative environment. 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The Perks!

• The pay range for this opportunity is $20.00 - $22.00 per hour.
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105818

LI# - Onsite

The Impact You’ll Be Contributing to Moloco: 

As a Strategic Growth Senior Manager you will partner with MCM (Moloco Commerce Media) customers to help them build out a retail media business. You will lead customer relationships with large retailers and marketplaces, functioning as the product and go-to market expert, educating and advising on business setup and growth, retail media strategy, campaign management and optimization, and how to scale a retail media business.

The Opportunity: 

• Enable our retail and marketplace customers to be successful by growing their ads business; crafting GTM strategies with our MCM clients to help drive incremental ad revenue growth.
• Identify growth levers and product improvement opportunities.
• Build and manage strategic customer partnerships with deep understanding of customer verticals.
• Educate business users and advertisers on performance ads values and operations.
• Identify actionable growth initiatives and execute flawlessly to achieve goals.
• Enable decision-making with a data-driven strategy and valuable insights.
• Translate complex data analysis into simple language for clear communications.
• Capture customers’ needs and devise optimized and productive solutions.
• Lead multiple customer meetings and regular business reviews.

How Do I Know if the Role is Right For Me? 

• 4-6 years of relevant work experience, ideally gained at a strategy consulting firm and/or Ad-tech company
• Tech industry and performance advertising/Ad-tech experience, with hands-on exposure to campaigns and/or client accounts. Retail media experience and/or exposure preferred.
• Outstanding communication skills to build trustworthy relationships with customers,  including comfort presenting to senior stakeholders with support as needed.
• Great co-working skills with multiple stakeholders to accomplish business goals, including cross-functional partners (e.g., Product, DS, Engineering).
• Experience managing and executing strategic programs and workstreams; exposure to larger programs is a plus.
• Excellence in problem-solving, logical and out-of-box thinking to meet customer needs, knowing when to bring in senior partners on highly ambiguous topics.
• Rigor with data (exposure to ML-based products is a plus), including comfort using dashboards and analyses to inform recommendations.
• Experience or interest in understanding ML and AI products and communicating value and outcomes to stakeholders in simple, business-friendly language.
• Comfort working in a 0-1 environment with willingness to embrace ambiguity and iterate with guidance from leaders and peers.
• Ownership and passion for continuous growth and creating real value for your customers, team, and Moloco.
• Detail oriented, and yet willing to embrace ambiguity and balance details with the bigger picture.
• Ability to adapt to a fast-growing global company,  with appetite to grow into increasing scope and responsibility over time.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Washington, DC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

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#li-onsite

OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00 - $26.00/ hour in Washington DC. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

We are seeking an energetic and reliable team member who is passionate about wellness, community, and creating a seamless guest experience. In this role, you will support both the studio and retail environments, ensuring that every interaction reflects the ALO standard for service, cleanliness, and brand integrity. 

RESPONSIBILITIES

Guest Experience 

• Be a welcoming presence for every guest, creating meaningful connections in the studio and in the retail space. 
• Respond to inquiries in person or by phone regarding classes, schedules, studio policies, and retail offerings. 
• Accurately manage client registrations, check-ins, and payments. 
• Communicate guest needs and feedback to Studio Manager promptly. 
• Uphold company standards and approach all situations with respect, empathy, and professionalism. 

Studio Maintenance 

• Maintain organization, cleanliness, and visual standards in studio and associated areas. 
• Setup and reset studio spaces for classes including regular cleaning duties. 
• Clean and organize mats, props, and supplies as needed. 

Building Community 

• Support sales of memberships, class packages, and retail products. 
• Educate guests about ALO classes, workshops, and community offerings. 
• Support the retail space as needed during class times and slower studio moments. 
• Collaborate with the team to ensure smooth operations across studio and retail spaces. 

QUALIFICATIONS

• Excellent communication and multitasking skills. 
• Strong customer service or retail experience (wellness/fitness a plus) 
• High attention to detail and commitment to maintaining a pristine, brand-aligned environment. 
• Ability to thrive in a fast-paced, team-oriented setting. 
• MindBody experience preferred. 
• Aligns with and embodies ALO’s Guiding Principles 
• Ability to stand and move for an entire shift 
• Ability to lift, push, carry or otherwise move up to 50 pounds 
• Ability to perform cleaning and restocking duties 
• Seniority Level: Entry level 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

Studio & Community Associate Scheduling & Availability

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

The Company’s Associate base pay range is $18.00 - $20.00/per hour in Washington D.C. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Bellevue, WA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

Get to know the role

• Job Title: Sr. Automated Retail (AR) Learning & Development Program Lead

• Job Summary: In this role, you will build and manage the training programs that keep Pokémon Automated Retail kiosks running smoothly at scale. You will design and deliver role-based learning experiences for our Remote Support and Field Services teams, using human-centered design practices to ensure technicians can diagnose issues accurately, resolve cases faster, and reduce repeat service visits. 
  You will lead the rollout of a decentralized onboarding model by equipping partner organizations with certified trainers. This allows us to grow efficiently without relying on travel to a central training location. Success in this role means helping technicians become job-ready faster, strengthening the quality and consistency of service ticketing, improving diagnostic discipline, and developing a scalable network of local certified trainers who uphold a high and measurable standard of onboarding across our rapidly expanding footprint. 

• FLSA Classification (US Only): Exempt

• People Manager: No

What you'll do

End-to-end Training Program Ownership

• Own the NetOps training framework and delivery cadence across onboarding, refreshers, clinics, and job shadowing.

• Adhere to a structured learning journey (Onboarding → Intermediate → Advanced) aligned to the Q-series support models and the 70/20/10 learning philosophy.

• Ensure training is optimized for distributed technicians (short, role-specific modules; scenario practice; performance checklists; field-ready job aids).

Facilitate Trainings

• Facilitate live training sessions (virtual and in-person) with a strong bias toward hands-on practice, troubleshooting simulations, and case-based assessment.

• Tailor sessions based on learner input and performance signals (survey insights, observed gaps, ticket quality trends), adapting instruction to the audience.

• Run “train-the-trainer” sessions that validate both technical competence and facilitation skill. 

Certification and Decentralized Onboarding Scale-Up

• Implement certification requirements for trainers and trainees (scenario evidence, shadowing/ride-alongs, evaluations, and ongoing check-ins).

• Coordinate pilots, then scale rollout; maintain training quality controls across partner-led deliveries.

• Teach and enforce the operational standard (remote support + break/fix) including support workflow, non-negotiables like safety and ethics, ticketing excellence, and top diagnostic and resolution approaches.

Content Ownership

• Author, package, and maintain the Trainer Toolkit (onboarding deck, facilitator guide, performance checklist, KPI tracking).

• Own updates to knowledge articles, field guides, quick-reference one-pagers, test plans, and troubleshooting runbooks as new patterns emerge.

• Translate “what’s changing” into what technicians must do differently in the next remote support and dispatch cycle (procedures, evidence expectations, parts discipline).

Training Operations, Metrics, and Continuous Improvement

• Use ticket/dispatch/parts patterns to prioritize training updates and refreshers (top repeat issues, poor documentation patterns, parts waste, trunk stock non-compliance).

• Partner with Ops/NetOps leaders to define and report KPIs tied to the NetOps strategy (quality, speed, sustainability).

• Build feedback loops with Remote Support, Field Services, and vendors to keep training aligned to reality, not theory.

What you'll bring

• Eight (8) to eleven (11) years of relevant professional experience of a demonstrated equivalent level of expertise.

• Five (5)+ years designing and delivering technical training for frontline roles (field service, service desk, or technical operations), including onboarding and skill progression.

• Demonstrated ability to teach diagnostic thinking (root cause approach) and drive measurable performance improvement (e.g., improved first-time fix, reduced repeat dispatches, improved ticket quality).

• Strong facilitation skills across virtual and in-person environments; able to lead mixed-experience cohorts and drive hands-on practice.

• Proficiency with enterprise productivity and documentation tools (Microsoft 365: PowerPoint, Word, Excel) and content repositories (SharePoint, Confluence, or equivalent).

• Working knowledge of IT service management workflows and ticket quality standards, including experience using an ITSM/ticketing platform (e.g., Salesforce Service Cloud, ServiceNow, Jira Service Management, Zendesk, or equivalent).

• Experience authoring and maintaining operational knowledge content (knowledge articles, runbooks, job aids) content production and delivery platforms (e.g. Clipchamp, Articulate360, Articulate Rise, SmarterU, ALM, Docebo, Fuse, or equivalent).

• Ability to use data to convert insights into targeted interventions and prioritize training improvements (Salesforce Reporting, Excel, and Tableau preferred; ability to interpret case and work order trends and convert insights into targeted interventions).

• Ability and willingness to travel domestically and internationally as needed for labs, pilots, and launch support; flexibility for occasional after-hours coordination during critical events.

• Requires occasional after-hours coordination during critical incidents or major releases (training updates, field comms, rapid refreshers).

Preferred Qualifications

• Experience supporting automated retail, kiosks, vending, IoT/edge devices, or other distributed hardware fleets.

• Experience with fleet/network management and monitoring/telemetry platforms (e.g., cellular router dashboards such as Cradlepoint NetCloud Manager or equivalent; Splunk, Datadog, Grafana/ELK, or similar).

• Experience with field service management and dispatch workflows (e.g., Salesforce Field Service, Dynamics 365 Field Service, ServiceMax, or equivalent).

• Familiarity with parts/inventory operations and evidence-based replacement discipline (trunk stock compliance, RMA flows, parts usage controls).

• Experience administering or operating within an LMS/LXP (publishing content, managing enrollments, reporting completions/certifications); SCORM/xAPI familiarity a plus.

• Experience with eLearning authoring and lightweight media production (e.g., Articulate Rise/Storyline, Captivate, Camtasia, or equivalent) to create modular training for distributed technicians.

• Experience building partner enablement programs (vendor training, train-the-trainer certification, quality audits, and governance scorecards).

• Comfort with performance analytics and dashboards (Power BI/Tableau or equivalent) to report training effectiveness and operational outcomes.

Base Salary Range: For this role, new hires generally start between $116,000.00 - $154,000.00 per year. The full range is $116,000.00 - $209,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

Get to know the role

• Job Title: Sr. Manager, Event Security & Safety

• Job Summary: The Sr. Manager, Event Security & Safety is a senior event leader responsible for defining our ongoing and future event security and safety strategy. This position will be accountable for security and safety deliverables for TPCi events globally, leading and working with cross-functional teams and external partners across several markets to achieve both program and project goals. This role is a traveling role (both domestic and international; 20% of time), with this position serving as security lead for our largest, highest impact events.
  
  

• FLSA Classification (US Only): Exempt

• People Manager: Yes

What you’ll do

Strategic Planning & Vision

• Define and maintain security & safety roadmap for events programs across North America, Europe, Latin America, and Oceania as well as the World Championships which may occur in any market including Asia

• Ensure alignment with business objectives, scalability, and long-term event growth plans

• Drive evolution of our events security, defining and establishing future team, processes, and on-site operations

• Provide architecture for internal team and external vendor support for scale, defining clear areas of responsibility and accountability

• Evaluate internal and on-site security processes for opportunities to scale or adjust with latest technology

Event Leadership & Team Management

• Lead and mentor a growing team of security professionals

• Develop training, support documents, and processes

• Provide mentorship, performance management, and career development support

• Foster a culture of excellence, innovation, and accountability

• Serve as escalation point for event related security and safety decisions

• Provide active onsite leadership at largest consumer shows (10k-50k+ attendees) providing direction to internal team, government agencies, vendors, and supporting cross functional stakeholders in their security & safety needs

Cross-Functional Collaboration & Delivery

• Partner with event and championships teams including operations, production, programming, and the program managers to ensure security needs are met and executed across portfolio of events, supporting both players and general event attendees

• Partner with cross functional teams including Pokémon Center (in person retail), presidents office (VIP), and marketing (influencers) to plan future support and ensure security and safety needs are being met and supported

• Develop and align security plans and support with internal teams including legal, policy, and technology

Troubleshooting & Optimization

• Identify and resolve operational and performance bottlenecks ensuring smooth incident response and attendee experience at all security and safety touchpoints

• Oversee development of reports on the security of events and provide regular reporting on events for different audiences

• Develop and use analysis and data insights to drive continuous improvement

• Form and lead strike team to respond to significant real time issues

What you’ll bring 

• Ten+ (10+) years of relevant professional experience or a demonstrated equivalent level of expertise, plus five+ (5+) years of people management experience.

• Bachelor's degree or Master’s Degree in a related field or a demonstrated equivalent level of applicable experience.

• Proven track record of leading event security teams, delivering security and safety operations for a portfolio of large shows, preferably with global scale

• Travel ~20% of time is required, including 4 times per year (1 week+ each) for our International & World Championships, as well as travel for ad hoc site visits and other security assessment needs

• Ability to travel internationally for fixed event dates including to Canada, Europe, Latin America, and Asia Pacific. 
• Ability to provide on-site event support that requires standing or walking for the duration of the conventions, which can be multiple days. 

• Security & Safety Expertise

  • Threat analysis and monitoring

  • Incident/crisis management and emergency response

  • Crowd control and egress management

  • Asset protection

  • Vendor management

  • Project and operations management including global/project budget management

  • Executive, VIP, and high-profile individual protection

  • Government agency integration including international (law enforcement, intelligence, EMS)

  • Security equipment and technology platforms (detection, scanning, communications, training, and reporting)

  • Data privacy/security

• Leadership & Communication

  • Exceptional ability to lead direct and cross-functional team(s) and influence event planning and strategy

  • Ability to communicate concepts clearly, creating presentations to senior / executive leadership for buy in and alignment on long term goals, budget, and team structure

  • Skilled at internal stakeholder management and translating security and safety requests into scalable operations that fit the business needs; not over resourcing or under resourcing but providing the informed appropriate level of support

• Mindset

  • Ability to multitask and proactively manage assigned programs and events with minimal supervision

  • Able to work under pressure and under challenging timelines

  • Team player with ability to work with various groups across the organization

  • Attention to details, and ability to multitask between different projects

  • Passion for continuous improvement; celebrating wins but always seeking to understand what could be made better

• A Plus

  • Experience with esport/sport circuits focused on delivering large rotating city-based events with diverse customer base (F1, PGA / LPGA, ATP/WTA, Olympic qualification, etc.)

  • Knowledge of Pokémon including playing the games or participating in events

  • Knowledge of events with significant family or kid presence

  • Proven experience developing support for unique high-profile individuals not fitting the typical executive/VIP mold, such as influencers or high-profile athletes

Base Salary Range: For this role, new hires generally start between $141,000 - $187,000 per year. The full range is $141,000 - $254,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-CK1 #LI-Hybrid

Get to know the role

• Job Title: Payment & Fraud Accounting Analyst
• Job Summary: The Payment & Fraud Accounting Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross‑functional teams.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
• Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
• Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
• Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
• Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible. 
• Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
• Manage manual credit project reporting—aggregate refund lines and track resolution status.
• Generate and distribute monthly payment trend reports and KPI dashboards.
• Investigate unapplied cash in sales receipts to resolve invoice level issues.
• Identify failed transactions and recapture authorized payments to recover lost revenue.
• Pull daily reports and aggregate refund lines.
• Assist with quarterly journal entries and receipts matching/reconciliation.
• Support month end close process.             

What you’ll bring 

• Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
• Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
• Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
• Basic understanding of accounting principles and accounts receivable processes.
• Comfort working with high transaction volumes and detailed data in fast-paced environments.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to balance repetitive operational tasks with investigative and problem-solving work.
• Clear written and verbal communication skills; comfortable coordinating with internal teams.
• Strong organizational skills and ability to manage priorities and deadlines.
• Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
• Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
• Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
• Experience participating in process improvement, automation, or system implementation initiatives.
• Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

Your Impact

You will redefine how Axon shows up in the real world and turn our mission into unforgettable, high-impact experiences that drive growth across enterprise markets. You’ll lead the charge in bringing Axon into new frontiers like retail and healthcare, translating our technology in moments that resonate with entirely new audiences—from hospital systems to major retailers. You’ll create experiences that don’t just showcase our products- they prove their value in environments where safety, trust, and outcomes matter most.
From executive roundtables to industry-defining activations, you’ll build a field marketing engine that opens doors, accelerates deals, and positions Axon as a category leader beyond public safety.
If we win in the field—we win the market. This role owns that.

What You’ll Do

Location: In Person 4 days per week — Boston, MA Scottsdale, AZ or Seattle, WA 
Reports to: Head of Enterprise Marketing 

• Drive Axon’s enterprise field marketing strategy, with direct accountability for pipeline generation and revenue influence
• Design and execute a portfolio of high-impact events and experiences—including owned events, executive engagements, industry conferences, and customer activations
• Lead expansion into retail and healthcare verticals, developing targeted programs that resonate with new buyers and use cases
• Partner closely with Enterprise Sales to align on target accounts, priority markets, and deal acceleration strategies
• Build account-based and executive-level experiences that drive meaningful engagement with key decision-makers
• Create standout, differentiated activations that break through traditional B2G/B2B noise and reflect the ambition of Axon
• Establish scalable frameworks and playbooks for field marketing execution across regions
• Identify high-leverage opportunities (major industry moments, launches, partnerships) and turn them into high-impact experiences
• Build strong relationships with customers, partners and internal stakeholders
• Own performance metrics—tracking pipeline, ROI, and engagement to continuously improve outcomes
• Leverage AI and emerging tools to enhance personalization, follow-up, and scalability of programs
• Manage vendors, agencies, and/or internal contributors to deliver high-quality execution at scale
• Act as a strategic advisor on how Axon shows up in-market across enterprise audiences

What You Bring

• 4+ years of experience in field marketing or event marketing, with ownership of large-scale programs
• Proven track record of driving pipeline and revenue through events and field initiatives
• Experience supporting enterprise sales and account-based strategies
• Strong experience planning and executing high-quality, high-stakes events and activations
• Ability to break into new markets or verticals (retail, healthcare, or similar) and tailor strategies accordingly
• Creative, out-of-the-box ideas to field programs that capture attention, differentiate Axon and drive meaningful engagement with enterprise customers
• Ability to turn complex, technical solutions into compelling, real-world experiences
• Experience using data and insights to measure performance and optimize programs
• Familiarity with AI and emerging tools to enhance execution and personalization
• Strong cross-functional collaboration and stakeholder management skills
• High standards for execution, creativity, and detail
• Alignment with Axon’s values: ownership, candor, curiosity, and a commitment to building trust in service of our mission to Protect Life

Work Location

This role is based out of our Scottsdale, Seattle, or Boston location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Regional Sales Manager – Inland Northwest

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management systems, is seeking a Regional Sales Manager to support the Inland Norhtwest region(Eastern WA, Northern ID, MT).   

We are looking for a creative, team oriented individual to promote and sell our ground-breaking OpenEye Web Services video management system including software, servers, and cameras to commercial channel partners in the physical security industry. This self-directed, motivated sales manager will be a key member of OpenEye's outside sales team and the primary contact for customers on a regional basis.

RESPONSIBILITIES:

• Meets and exceeds sales goals via effective territory management
• Responsible for delivering new channel partners (Certified and Premier Partners)
• Responsible for building relationships with regional accounts, dealers and distribution partners, including:
• Training, joint sales calls, end-user presentations, and
• Promotions, sales contests.
• Manages the sales efforts, including the following:
• Goal setting and territory management
• Training and joint sales calls
• Orchestrates the regional development of key national partners, including:
• Training, joint sales calls, end-user presentations
• Prepare for and attend key regional and national trade shows and vertical market shows.
• Allocates time to office work to create strategy, set up appointments, complete management reports, and prepares for upcoming presentations and conference calls with sales teams
• Resolves customer issues professionally with internal team
• Performs all other duties/responsibilities as necessary or assigned

REQUIREMENTS:

• Bachelor’s degree or equivalent industry experience
• Minimum 3 years outside sales experience, preferably in a technology discipline
• 5 years “Business to Business” sales experience
• Strong territory management skills
• Ability to travel overnight 70% – 85% of the time including some weekends
• Proficient in Excel, Word, PowerPoint and CRM software
• Demonstrate a team-oriented mind set
• Possess corporate level presentation/reporting abilities
• Technical aptitude
• Account development skills
• Microsoft / networking certifications, preferred
• Cloud SaaS Sales Experience, preferred
• Video Surveillance Management Systems Sales Experience, preferred

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The Perks!

• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• This position is eligible for a flexible hybrid work schedule
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!

About OpenEye:

OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we've been committed to creating easytouse, comprehensive video management systems backed by our signature Heroic Customer Service® and support.

Our onpremise and cloud products protect schools, hospitals, banks, retail stores, and other facilities worldwide, delivered through our trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.

Learn more at www.openeye.net.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

ABOUT THE ROLE

As a Peloton Store Manager, you lead sales, operations, and customer experience for your location. Reporting to the District Manager, you lead a performance-driven team where your success is measured by store sales, KPI performance, and payroll management. 

YOUR DAILY IMPACT AT PELOTON

• Own and drive store performance to achieve and exceed sales targets through hands-on leadership
• Drive sales discipline and pipeline health by leveraging CRM tools (Salesforce) to manage leads, ensure timely follow-ups, and convert prospects Members
• Develop and execute sales strategies tailored for retail spaces. Drive performance by engaging customers with compelling, consultative sales techniques
• Demonstrate best-in-class customer interactions and close sales on the floor
• Use financial insights to drive profitability and strategic decision-making
• Build local awareness through grassroots marketing, pop-up activations, local partnerships, and experiential retail strategies
• Recruit, train, and develop a results-driven team that thrives in high-energy selling environments
• Manage store operations, payroll and scheduling guidelines, and visual merchandising standards
• Ensure seamless execution of company policies and procedures while maintaining an inviting, premium store atmosphere

YOU BRING TO PELOTON

• 2+ years of retail management experience
• 2+ years of sales or sales leadership experience
• Familiarity with CRM systems and customer outreach tools
• Proven ability to drive sales, exceed targets, and create high-conversion customer experiences
• Strong leadership abilities with a passion for coaching, team development, and performance management
• Strong communication skills with an ability to build relationships and inspire action
• A genuine passion for health, wellness, and technology, with the ability to inspire a customer-first culture

Physical Requirements

This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 50 lbs or more. Additionally, this position involves the ability to demonstrate Peloton products and engage with customers to physically trial the in store experience. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our base salary is just one component of Peloton’s competitive total rewards strategy, which also includes eligibility to earn incentive compensation according to applicable criteria, an Employee Stock Purchase Plan, and other region-specific health and welfare benefits.

Who We Are: 

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

JOB SUMMARY: This position is responsible for repairing all OpenEye products and testing all product returns. The RMA technician will report to the RMA Manager. 

ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.  

• Communicates with the RMA Manager about what work needs to be done. 

• Repair, test, and troubleshoot OpenEye products sent in for repair and credit. 
• Ability to move fluidly between various testing apparatus as needed.
• Performs all other duties/responsibilities as necessary or assigned. 

QUALIFICATIONS:  

• a High School Diploma or a General Education Degree 

• a minimum of 1 year's related experience and/or training. 

• Knowledge and determination to create innovative ideas to help promote a positive work environment. 
• Ability to lift up to 50 pounds. 

Perks at OpenEye: 

•  The pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

•  Employees are eligible to purchase company stock at a discounted rate

  · Collaborative, fun, creative culture where idea sharing is encouraged

  · Casual dress (Jeans are welcome!)

  · Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

  · Up to $5,000 annual company match for 401k

  · Company paid short-term/long-term disability, AD&D and life insurance

  · Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs

  · Paid maternity and paternity leave

  · Pet Insurance

  · Free annual membership to Care.com

  · Free access to the Headspace app for you and up to five friends and family members.

  · 15 Days of Paid Vacation accrued per year (increases after year 3)

  · Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

  · 9 Paid Holidays per year

  · Educational Assistance Program covering non-degree support, undergraduate and graduate degrees

  · Employee Equipment Program – Free Alarm.com system for your home

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105846

Who We Are: 

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

JOB SUMMARY: This position is responsible for repairing all OpenEye products and testing all product returns. The RMA technician will report to the RMA Manager. 

ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.  

• Communicates with the RMA Manager about what work needs to be done. 

• Repair, test, and troubleshoot OpenEye products sent in for repair and credit. 
• Ability to move fluidly between various testing apparatus as needed.
• Performs all other duties/responsibilities as necessary or assigned. 

QUALIFICATIONS:  

• a High School Diploma or a General Education Degree 

• a minimum of 1 year's related experience and/or training. 

• Knowledge and determination to create innovative ideas to help promote a positive work environment. 
• Ability to lift up to 50 pounds. 

Perks at OpenEye: 

•  The pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

•  Employees are eligible to purchase company stock at a discounted rate

  · Collaborative, fun, creative culture where idea sharing is encouraged

  · Casual dress (Jeans are welcome!)

  · Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

  · Up to $5,000 annual company match for 401k

  · Company paid short-term/long-term disability, AD&D and life insurance

  · Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs

  · Paid maternity and paternity leave

  · Pet Insurance

  · Free annual membership to Care.com

  · Free access to the Headspace app for you and up to five friends and family members.

  · 15 Days of Paid Vacation accrued per year (increases after year 3)

  · Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

  · 9 Paid Holidays per year

  · Educational Assistance Program covering non-degree support, undergraduate and graduate degrees

  · Employee Equipment Program – Free Alarm.com system for your home

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105846

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.

Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!

As the Store Director, you will be responsible for the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:

Team Leadership:

• Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store’s HR representative and the Head of People, Retail to implement and carry out Glossier’s performance management processes.
• Partner with the store’s HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.
• Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
• Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Promote, participate, and own the completion rate of all Glossier training initiatives such as: Equity: Equity, Diversity, Anti-Racism Training, Customer: Glossier Experience Training,  Product: Product Knowledge Training Sessions and Roundtables, Operations and Compliance. 
• Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
• Support and drive the store’s recognition initiatives, in partnership with the store’s HR Representative , fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
• Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.

Customer Experience Leadership:

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences. 
• Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
• Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.
  
  
  

Business Leadership:

• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Create effective and strategic team schedules to support the customer experience and payroll targets.
• Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.
• Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.
• Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.
• Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
• Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.

Qualifications

• 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
• Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey. 
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Shift Lead, Licensed Cosmetologist 

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team.The Madison Reed Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar. #livelifecolorfully

This role reports to the Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

At Madison Reed, we aim to pay competitively. Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $41.50 - $43.50 per hour. Actual compensation contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Responsibilities:

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including but not limited to: front of house and back
• of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Qualifications:

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Benefits:

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
• Life AD&D (FT Only)
• Short & Long-term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave* (FT Only - Dependent on Tenure and Position)
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

*Dependent on tenue & position

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity Statement Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.Pay Transparency The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant's experience, skills, and location.Background Checks & Fair Chance All offers of employment are contingent upon the successful completion of a background check. While a criminal record does not automatically disqualify a candidate, the results will be reviewed as part of the hiring decision. We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.Accommodations We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.
Note to Recruiters Madison Reed does not accept unsolicited resumes from staffing vendors or search firms and does not pay fees for any such resumes. All unsolicited resumes are considered the property of Madison Reed.

Colorist, Licensed Cosmetologist

Licensed Colorists at Madison Reed Hair Color Bar are an essential part of our guest promise, delivering quality services and excellent guest care. You love beauty and hair color, and you pride yourself on helping guests find the best color for them and executing their service with perfection.

The Madison Reed Licensed Colorist brings to life our mantra of “confident is the new beautiful”, and is the expert on Madison Reed consultations, hair care products, blowout services, unlimited roots memberships, connecting with guests and fellow team members to foster a focused and friendly work environment, meeting the demands of a busy day by knowing the targets, having a plan to meet them, keeping the environment clean and organized while building relationships and supporting each other. #livelifecolorfully

This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.

At Madison Reed, we aim to pay competitively. Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $39 - $41 per hour. Actual compensation contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Responsibilities:

• Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Provide consultations and all services offered on the menu, including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services to the highest of quality standards and to 100% guest satisfaction.
• Be attentive to guest needs to help select the best products and color for them, while staying flexible to business needs and on time for bookings.
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
• Adheres to protocols regarding Madison Reed systems, policies, processes and procedures.
• Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, home hair care and more.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support the training and development of Assistant Colorists through demonstration, coaching and care.

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Qualifications:

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Benefits:

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
• Life AD&D (FT Only)
• Short & Long-term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave* (FT Only - Dependent on Tenure and Position)
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)
•  

 *Additional benefits may be available depending on geographic location

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity Statement Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.Pay Transparency The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant's experience, skills, and location.Background Checks & Fair Chance  We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.Accommodations We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.
Note to Recruiters Madison Reed does not accept unsolicited resumes from staffing vendors or search firms and does not pay fees for any such resumes. All unsolicited resumes are considered the property of Madison Reed.

Hair Color Bar Assistant, Licensed Cosmetologist

The Hair Color Bar Assistant at Madison Reed Hair Color Bar supports the Licensed Colorists and Shift Lead to provide a seamless guest experience from arrival to departure as you learn the services and work towards your next role. You love beauty and hair color, and you pride yourself on helping guests find the best color for them and executing their service with perfection.

The Madison Reed Hair Color Bar Assistant is the expert on Madison Reed consultations, hair care products, shampooing and conditioning, blowout services, unlimited roots membership program and subscriptions while learning and practicing services offered. Learning how to connect with guests and fellow team members to foster a focused and friendly work environment, meet the demands of a busy day, keeping the environment clean and organized while building relationships and supporting each other, the Hair Color Bar Assistant is in training for promotion to Licensed Colorist. #livelifecolorfully

This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.

At Madison Reed, we aim to pay competitively. Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $26.50 - $27.50 per hour. Actual compensation contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Responsibilities:

• Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Perform behind-the-chair services such as assisting in finishing services and shampooing and conditioning services, styling, blowouts, hot tool styling, treatment and toner services, and add on product application per guest request.
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
• Adhere to protocols regarding Madison Reed systems, policies, processes and procedures.
• Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, home hair care and more.
• Take a proactive approach by demonstrating the willingness to learn and complete the Assistant
• Colorist to Colorist Training including mastering color theory and developing behind the chair application skills to grow your career within Madison Reed

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Qualifications:

• Active cosmetology license in the state in which you are applying.
• Entry level experience in any customer service or retail sales environment; salon or beauty industry experience preferred.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Benefits:

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
• Life AD&D (FT Only)
• Short & Long-term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave* (FT Only - Dependent on Tenure and Position)
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)
  
  

 *Additional benefits may be available depending on geographic location

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity Statement Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.Pay Transparency The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant's experience, skills, and location.Background Checks & Fair Chance We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.Accommodations We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.
Note to Recruiters Madison Reed does not accept unsolicited resumes from staffing vendors or search firms and does not pay fees for any such resumes. All unsolicited resumes are considered the property of Madison Reed.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Manager of Machine Learning Engineering within the Advanced Technologies Group to lead the technical vision and execution of our foundational systems that power our next generation of AI. You will oversee 4 critical pillars within the Machine Learning org:data engineering, annotation pipelines, ML Infrastructure and Deployment of Agentic AI solutions. You are a hands-on, senior technical leader with a broad dynamic range, capable of providing high-level strategic direction while remaining technically proficient enough to dive into the weeds with your team. Your mission is to transition state-of-art models into robust, autonomous production systems that automate complex enterprise workflows.You will partner closely with internal engineering teams and external vendors to build the scalable tools and data pipelines that define the future of recognition economy.

What you'll do

• Build and maintain scalable, compliant and auditable data infrastructure to serve computer vision and AI pricing use cases 
• Build scalable data engineering pipelines and automated annotation workflows (LLM-in-the-loop) to reduce reliance on manual labeling and accelerate model iteration
• Own the MLOps lifecycle, including distributed training infrastructure, model registries, and low-latency inference services. Ensure high availability and observability for all deployed models
• Define technical direction, lead and grow a high-performance team of data and ML infrastructure engineers to influence impactful business outcomes
• Develop foundational systems to productionize agentic AI, Large Language Models (LLMs) and Vision Language Models (VLMs) solutions for workflow automation to enhance our products
• Enable Metropolis’s move into personalization and targeted advertisement through innovative ML data pipelines and feature stores
• Collaborate with external vendors and annotation platform providers to ensure high-quality data for production models
• Partner with other ML leaders (Growth , Edge deployment) and cross-functional leaders in Hardware, Platform, and Product engineering to align development roadmaps

What we're looking for

• 10+ years of professional experience in data and machine learning engineering with proven expertise in building enterprise-scale, auditable ETL pipelines and data governance mechanisms
• 5+ years of experience in leadership and management, ideally having managed other managers
• MS or PhD in computer science and/or a quantitative discipline
• Strong experience in distributed data processing like Apache Spark, Kafka, Cloud native data storage and processing services
• 1+ years experience building data /eval pipelines and deploying agentic AI solutions (LLMs and/or VLMs)
• Experience managing technical programs, defining milestones, and communicating progress to diverse audiences
• Familiarity with deep learning frameworks such as TensorFlow or PyTorch
• Strong proficiency with SQL and Python
• Engage effectively with external data providers and vendors
• Familiarity with computer vision systems and models (e.g. object detection, tracking, segmentation)

While not required, these are a plus:

• Manage large scale datasets and database tools for data processing
• Deploy ML services to the cloud with a focus on scalability and reliability
• Operate in innovative, high-growth environments

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $200,000.00 USD to $250,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AR1 #LI-Onsite

About You and The Role  

Partner Training Specialist

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Job Summary:

The Partner Training Specialist owns and operates OpenEye's channel partner and customer education programs — managing the full lifecycle of training content, certification, and live webinar delivery. This role is equal parts program manager, content creator, and product champion. The ideal candidate brings deep enthusiasm for technology and a genuine drive to help partners and end users understand, adopt, and get the most out of OpenEye's products and services. Success is measured by the quality, consistency, and reach of the training program and by the ability to translate complex product capabilities into clear, compelling education across multiple formats and platforms.

Role and Responsibilities:

• Produce training courses, certification programs, and testing material for OpenEye products and services for online distribution to internal and external customers.
• Collect data and report on training utilization and effectiveness; recommend and implement improvements based on organizational objectives.
• Coordinate and produce video FAQs on trending support and product issues.
• Collaborate with the product and marketing teams to ensure training content aligns with product positioning, visual brand standards, and release communications — reinforcing OpenEye's value proposition across every training touchpoint.
• Own and manage the biweekly partner webinar program (Tech Sessions), including topic planning, content development, platform setup, partner communications, and post-session publishing — serving as the primary host and product education facilitator for each live event.
• Assist in developing and presenting onsite training to corporate and field locations.
• Plan, script, record, and edit product training videos using screen recording and video editing software, and distribute finished content across the LMS, video hosting platform, and knowledge base — always with a focus on clearly communicating product value to the viewer.
• Build and maintain SCORM-compliant interactive coursework using authoring tools such as Articulate Storyline, including quiz design, pass rate configuration, and distribution through the LMS and partner content delivery platforms.
• Maintain and update training and education pages within the OpenEye Knowledge Base, including self-guided learning paths and post-session content.
• Manage recurring partner communications including monthly certification reporting to partner organizations and monitoring of the training inbox.

Qualifications:

• Bachelor's degree, required.
• 3–5 years of experience in training or managing or operating a training program, including content development and delivery across multiple formats and platforms.
• Knowledge of instructional design principles and SCORM-based authoring tools (e.g., Articulate Storyline); experience building interactive e-learning content preferred.
• Hands-on experience with a Learning Management System (Skilljar preferred) and webinar platforms (Zoom); familiarity with SCORM content delivery and LMS administration.
• Experience with video production and screen recording tools (e.g., Camtasia) for creating polished product education content. AI tools a plus.
• Excellent communication, presentation, organizational, and customer service skills.
• Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise.
• Ability to work on multiple projects simultaneously in a small, fast-paced environment.
• Strong project management skills with the ability to independently manage multiple recurring programs and competing deadlines.
• Genuine enthusiasm for technology and a drive to develop deep product knowledge — with the ability to translate that knowledge into compelling education that helps partners and end users understand and champion OpenEye's solutions.
• Understanding of VMS, a plus.

Perks at OpenEye:

• The pay for this opportunity is $65,000 - $80,000 per year.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative, onsite culture where idea sharing is encouraged.
• Casual dress, jeans are welcome.
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k.
• Company paid short-term/long-term disability, AD&D and life insurance.
• Paid maternity and parental leave.
• 15 Days of Paid Vacation accrued per year (increases after year 3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

*Please Note: The official title for this role will be Assistant Studio Manager*

Location: Washington, D.C.  | Reports to: Studio Manager | Full Time

Hourly Rate: $24.75 

The Assistant Studio Manager is a key leadership role focused on supporting the day-to-day operations of the Studio and ensuring a consistently exceptional experience for Studs’s customers. This role serves as the primary partner to the Studio Manager and is expected to step in fully when they are off, maintaining consistency in leadership, execution, and culture.

As part of the Studio leadership team, you’ll help drive revenue, coach team members, and uphold the standards that define our customer experience. You’ll also play an important role in shaping team culture — modeling professionalism, accountability, and our core values. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is ready to lead by example while growing alongside a high-performing team.

Key Responsibilities:

Operational Excellence & Revenue

• Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions
• Manages inventory, supply ordering, and operational task completion with consistency and attention to detail
• Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets
• Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track
• Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed

Customer Experience

• Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience
• Actively supports resolution of customer concerns and models service recovery when needed
• Identifies experience trends and advocates for improvements that elevate the Studio environment

Leadership & Team Development

• Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability
• Provides real-time coaching and clear, actionable feedback to support individual performance
• Contributes to team development in collaboration with the Studio Manager
• Reinforces Studs’s values and fosters a culture of inclusion, collaboration, and continuous improvement

Requirements:

• 1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence
• Must be available to work a flexible schedule of five days per week (38-40 hours), including evenings, weekends, and holidays. Must maintain consistent availability
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Schedules may vary based on business needs, and full-time roles are expected to prioritize Studs as the primary employment commitment
• Must reliably attend all scheduled shifts and maintain consistent availability
• Will be scheduled in the Studio Manager’s absence; performs day-to-day studio operations across all functions
• Comfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbs
• Comfortable handling chemicals and following all relevant health and safety protocols
• Brings strong judgment, a proactive mindset, and a bias toward ownership and follow-through
• Thrives in a feedback-rich environment and contributes to a collaborative, high-performing team culture

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

*Please Note: The official title for this role will be Studio Supervisor*

Location: Washington, D.C. | Reports to: Studio Manager | Full Time

Hourly Rate: $21.75 

The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.

As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Key Responsibilities:

Operational Execution & Sales Support

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness

Customer Experience

• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations

Team Support & Culture

• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Requirements:

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

A Healthier Future Starts With You

As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.

What You’ll Do

Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.

Essential Functions

• People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
• Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
• Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
• Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
• Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
• Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.

What Makes You Stand Out

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products
• ServSafe Manager or Regional Manager Food Safety Certification
• Tech-savvy and comfortable using digital tools for operations, reporting, and team communication
• Strong financial acumen: managing budgets, labor, and P&L effectively
• Proven experience hiring, coaching, and developing high-performing teams
• Exceptional adaptability and problem-solving in fast-paced, dynamic environments
• Data-driven mindset with curiosity to identify and implement operational improvements
• Commitment to operational excellence, hospitality, and team engagement
• Experience in fast-casual or retail operations is a plus

Minimum Requirements

• Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
• 3+ years in food service, with at least 2 years in hands-on management
• Experience hiring, developing, training, and motivating team members
• Skilled in planning, managing, and forecasting financials, labor, and inventory
• Hands-on experience managing and optimizing processes in a fast-paced environment
• Proven ability to lead and mentor teams collaboratively

What Perks You’ll Get

• Competitive base salary + 20% bonus potential
• Medical, dental, + vision plans
• Paid vacation + wellness time
• 401(k) program
• Paid family leave
• Complimentary greens and Sweetgreen swag
• Opportunities to impact your team, community, and business
• A collaborative team that lives our core values
• Clear career path for personal and professional development

Who We Are

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.

The work

The SAP S/4HANA Retail Manager will analyze and design new business processes to create documentation that guides the implementation of new processes and technologies. They will partner with the business to define product requirements and use cases to meet process and functional requirements and participate in user and task analysis to represent business needs.

 Key responsibilities:

• Handle client discussions and design/configure SAP S/4Hana Retail Article Master data and ensure it is aligned with the strategic objectives of the client
• Coordinate with all involved process areas and define the future ready Article Master with clear data definitions for the client
• Lead efforts to gather requirements and design solutions to meet business process designs requirements where Article Master and Site Master will be involved
• Work with cross-process teams, CO, FI, Procurement, Channel execution, and Supply Chain
• Work with technical counterparts to ensure technical solutions meet all functional requirements
• Business process design and system analysis
• Coordinate and manage across architects, developers, technical services (i.e. BASIS, Middleware, Portal) and business analysts to perform business analyst functions and responsibilities
• Maintenance, enhancement, and/or development of SAP modules, including interfacing with other applications
• Develop test strategies and manage large complex test efforts
• Manage a team, including mentoring and training junior team members as needed

Here’s what you need:

• 7 + years SAP S/4Hana Retail Article Master experience
• At least one SAP S/4Hana Retail (preferably grocery) project experience
• Consulting experience leading client solution confirmation and design sessions
• Hands on configuration experience in S/4HANA
• Hands on experience in S/4Hana FIORI

Nice to have:

• Bachelor's degree in a related field

Eligibility Requirements:

• US Citizens only (no dual citizenship)
• Eligibility to obtain a Public Trust government clearance
• Ability to travel 25% to the client site

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Operational Compliance Auditor to add value and improve our operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. The ideal candidate possesses thorough knowledge of accounting procedures and sound judgment, as you will review control processes to ensure the reliability of information, compliance with regulations, and the safeguarding of assets. In this role, you will act as an independent partner to operations management, interacting with various levels of leadership to provide timely recommendations and navigate difficult conversations regarding findings to ensure the achievement of our operational and financial goals.

What you'll do

• Act as an objective source of independent advice to ensure validity and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management
• Conduct follow up audits to monitor management’s interventions
• Engage in continuous knowledge development regarding Metropolis's parking equipment, industry rules, regulations, best practices, tools, techniques, and performance standards
• Obtain, analyze and evaluate accounting documentation, reports, data, flowcharts, etc.
• Perform location audits at Commercial and Aviation sites using a structured audit format that follows adherence to standard operating procedures
• Prepare and present reports that reflect observations and recommendations to the Operational Audit Manager, Senior Facility Managers, and Regional Managers
• Work on special assignments such as consulting services for existing or prospective clients, investigation work involving suspected control breakdowns and fraud, development of department or localized training programs, and other strategic initiatives
• Travel 25-35% of the time

What we're looking for

• Bachelor's degree in Accounting, Finance, or a related field; or equivalent experience
• Proven working experience as a Senior Operations Manager, or equivalent experience
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• Proficient in common office software, such as Microsoft 365 and Google Workspace
• Ability to manipulate large amounts of data to compile detailed reports
• High attention to detail and excellent analytical skills
• Excellent writing and communication skills
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Prior management experience in parking, hospitality, or related industry

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $100,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Part Time Sales Associate Seattle

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $21.30- $23.00 per hour dependent upon experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Future Account Manager Opportunities – Branded Merchandise & Sales Growth

Location: Various U.S. and International Locations | Apply now to be considered for future openings

Industry: Promotional Merchandise, Branded Goods, Client Account Growth

Note: This post is for future roles and not tied to an active opening.

Have you been following BDA and are eager to be considered for an opportunity with us?

We understand that excitement—and we appreciate it. If you’re in sales or account management and haven’t seen a current role that matches your background just yet, this post is for you.

We’re always looking for talented professionals to help us grow and support client partnerships, and if there may not be an active opening that matches today, we want to get to know you a bit more — so we’re ready when the right fit opens up.

Why Apply Now?

We frequently bring on new clients with very specific needs, such as:

• Industry expertise (Automotive, Sports, Retail, Fitness, Tech, and more)
• Local presence in a certain geographic area
• Specific sales experience (e.g., enterprise selling, merchandising, promotional campaigns, pop-ups)

By applying now and completing our brief questionnaire, you give us the tools to:

• Understand your background, location, and areas of expertise
• Flag your profile when a great-fit opportunity opens up
• Reach out directly before we post the role publicly

*Important Note: We value transparency. We review your questionnaire and resume side by side. If your responses don't match your experience, your candidacy may no longer be considered.

What These Roles Typically Involve

While every client and opportunity is different, most Account Manager roles at BDA involve:

• Developing and growing relationships with new and existing clients
• Delivering creative branded merchandise programs that align with a company's brand and campaign goals
• Serving as a subject matter expert in all things branding and merchandising
• Managing product pitches, asking the right questions, and onsite/virtual client meetings
• Collaborating cross-functionally with sales ops, marketing, sourcing, and logistics teams
• Using Salesforce to manage your pipeline, forecasting, and performance tracking
• Building and executing account strategies that drive growth and impact

You Might Be a Great Fit If You:

• Have experience in sales, client management, or branded merchandise
• Are proactive, curious, and great at asking the right questions
• Know how to build long-term partnerships through strategy and service
• Have worked with Fortune 500 clients—or are ready to grow into it
• Are based near (or open to working near) key client locations
• Thrive in a fast-paced, collaborative, and forward-thinking environment
• Are energized by building something meaningful alongside great teammates

Note: While experience with enterprise accounts is a plus, it’s not required. We value hunger, humility, and transferable skills.

About BDA

Bensussen Deutsch & Associates, LLC (BDA) is a global leader in branded merchandise and marketing services for some of the world’s most recognized brands—think AT&T, Dell, Major League Sports, Corona, FedEx, GitHub, Orangetheory Fitness, Coca-Cola, and ExxonMobil.

With 40+ years of experience, we deliver high-impact merchandise solutions through strategy, speed, and creativity.

Fun Facts

• BDA ranks #6 on Counselor’s Top 40 Distributors (2025)
• CEO Jay Deutsch was named to the Top 10 of Counselor’s Power 50 in 2024
• Named a Best Place to Work in Sports by Sports Business Journal

No Current Openings? No Problem.

Apply now to be considered for future roles. We’ll keep your information on file and reach out when your background aligns with new client opportunities.

Location: Woodinville, WA with frequent visits to clients Headquarters (located in Seattle) 

Position Summary 

In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products and retail product development space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration. 

You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives. 

Key Responsibilities 

Strategic Sales & Account Growth 

• Own and exceed sales and margin goals across assigned accounts.
• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts. 

Client Relationship & Brand Stewardship 

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver 

Cross-Functional Collaboration 

• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations. 

Operational Execution  

• Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met
• Ensure all project communications, updates, and deliverables meet client and internal expectations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking. 

Client Events & Onboarding 

• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.
• Participation in departmental and other meetings as required
• Other duties as assigned by direct manager, sales leadership and/or executive team 

Qualifications 

• Bachelor’s degree in Marketing, Communications, Business, or related field/experiences.
• Experience partnering with high-end retail clients (e.g., luxury, lifestyle, or premium food & beverage brands) to create bespoke promotional product assortments that reinforce brand identity and drive engagement. 
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite, and in giving Presentations; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 10%. 

#LI-LG1
#LI-Onsite

We are pleased to share the base salary range for this position is $82,000 to $90,000 with bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Job Title: Front Desk Coordinator (Studio Experience Specialist)

Location: Washington D.C - Shaw

The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!

What You’ll Do: 

• Greet clients and ensure a seamless check-in and check-out process
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices 

Who You Are:

• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
• Tech Savvy - Readily learns and adopts new technologies.
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.  

What You Have:

• Experience in a customer service, hospitality, high-end retail or wellness services role. 
• Flexible to work in multiple studio locations within a reasonable distance to your home studio
• Must be able to work a minimum of 18 hours per week. Weekend availability on Saturdays or Sundays is required, along with some holiday availability.
• Employees are required to complete a minimum of one weekday half shift and one weekend half shift. Any remaining hours to reach the 10-hour minimum may be fulfilled at the employee’s discretion.
• Minimum of 18 years old and eligible to work in the United States without sponsorship

Physical Requirements:

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs 
• Operate standard office equipment and technology

Pay & Perks:

• Competitive Compensation
• Complimentary quarterly wrinkle treatment + retinoid
• Employee discount for Peachy services and products
• Exclusive optional discounts through LifeMart

The target base pay for the Studio Experience Specialist role in Washington D.C.is $18.00/hour USD. This rate may be modified in the future.

This position requires additional responsibilities not listed here and may change throughout employment.

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy

#LI-Onsite

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Assistant Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.

Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!

As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:

Team Leadership

• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
• Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
• Promote, participate, and drive the completion rate of all Glossier training initiatives. 

Customer Experience Leadership

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences. 
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
• Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week.

Business Leadership

• Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.
• Create effective and strategic team schedules to support the customer experience and meet payroll targets.
• Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one of the following: Product (the product knowledge champion at the store, supporting the team’s efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier’s service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store’s Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation.
• Serve as the store’s champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.
• Participate in the management of the store’s budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.

Qualifications 

• 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
• Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey. 
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Highly skilled in defining and executing operational efficiencies a plus. 
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

The Assistant Property Manager supports the Property Manager(s) and others in managing all aspects of a single property or portfolio of commercial, industrial, or retail properties including marketing, operations, and financial activities.

Essential Duties and Responsibilities:

• Ensure services are provided consistent with policies, procedures, regulations, and contractual obligations and standards.
• Review and recommend approvals for accurate payment of vendor invoices following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Assist Property Manager(s) in preparing and delivering timely, accurate, and complete monthly reports and budget packages according to client requirements.
• Assist in collecting data and/or drafting tenant rent and Common Area Maintenance (CAM) reconciliations or Escalation (OpX) recovery charges.
• Assist, and coordinate with, lease administration and accounting on all lease administration activities including lease set up, lease changes, reporting, etc. using various company or client systems.
• Assist in coordinating tenant move-ins and move-outs, and "walks-through" spaces with Property Manager(s), tenants, and tenant improvement department; maintain vacant spaces in "tour ready" condition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate contract documents, purchase orders, and other documents related to procuring goods and services at the property; assist in coordinating vendor deliveries and property services.
• Assist with bidding activities.
• Review tenant billings for accuracy and approval; review aging reports and collections efforts.
• Assist in performing regular property inspections; recommend alterations, maintenance, and reconditioning; work with contractors/vendors.
• Assist with developing plans, and preparing for, emergency response using company or client formats; ensure resources, supplies, and backups are in place to effectively recover from adverse events; assist in organizing drills and other training.
• Contribute through thoughtful and proactive execution of clearly defined duties, methods, and tasks; contribute to team performance through suggestions to improve systems, processes, and procedures.
• Assist with client communications; prepare and deliver timely, accurate, and complete reports.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree (BA/BS) preferred with 1-2 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred
• Intermediate skills with Microsoft Office Suite required
• Ability to effectively communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a straightforward, professional manner, keeping the appropriate customer(s) informed/updated as needed
• Knowledge of financial terms and principles; ability to calculate figures such as percentages, discounts, markups, and/or commissions
• Ability to comprehend, analyze, and interpret documents and solve problems involving several options in situations
• Intermediate level of analytical and quantitative skills required
• Strong organizational skills with an inquisitive and entrepreneurial mindset
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Must possess the desire to lead and receive instruction on development of leadership skill set
• Ability to build consensus in work groups, listen actively, and create mutually beneficial resolutions
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Program Manager, Product, Design & Engineering

Why We Have This Role

How You’ll Find Success

• You are a strong program leader who takes full ownership of programs from definition through delivery.
• You bring structure to ambiguity, break down complex problems into clear plans, and drive execution through influence.
• You are highly organized, detail-oriented, and comfortable balancing multiple priorities while maintaining a focus on quality and outcomes.
• You build strong relationships, communicate effectively at all levels, and proactively identify and resolve risks and challenges.
• You hold teams accountable, ensure forward momentum, and take responsibility for delivering results.

How You’ll Grow

• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization and across the enterprise.
• You’ll partner with the Transformation Team to build and enable a new Product Development Life Cycle designed to drive operational and product excellence.  
• You’ll become the thought leader and standard-bearer for how Qualtrics builds and delivers products, working directly with senior leadership across product, engineering, and go-to-market organizations.

Things You’ll Do

• Own and lead end-to-end program management for complex, cross-functional initiatives across Product, Experience Design, and Engineering
• Define program strategy, scope, goals, timelines, and success metrics, and drive execution from planning through delivery
• Serve as the central point of accountability for program outcomes, ensuring alignment, progress, and delivery against commitments
• Coordinate across teams to manage dependencies, risks, and tradeoffs, ensuring successful execution of initiatives
• Develop and implement scalable program frameworks, processes, and tools to improve planning, execution, and visibility
• Drive cross-functional alignment and decision-making, holding stakeholders accountable and ensuring forward progress
• Support product development and release readiness by aligning teams and ensuring smooth delivery and launch
• Identify process gaps and operational inefficiencies, and lead efforts to design and implement improvements
• Communicate program status, risks, and outcomes to stakeholders and leadership, enabling informed decision-making

What We’re Looking For On Your Resume

• Bachelor's Degree AND 10+ years of work experience in business operations, program management, process improvement OR equivalent experience, including;
• 5+ years working in a SaaS Product, Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs. Preferred previous experience managing a Product/Software Development LIfe-Cycle, including experience implementing stage-gates at an enterprise scale.
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
• Excellent communication, leadership, and stakeholder management skills.
• Experience using product management tools to create and maintain prioritized product roadmaps and portfolios.

What You Should Know About This Team

• Newly formed team that is highly trusted by C-suite
• Team of highly skilled business operations generalists and problem solvers
• Collaborative creators with a keen ability to collaborate effectively
• Expert communicators to key business stakeholders

Our Team’s Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development
• The opportunity to work with a diverse range of influential brands.

WHO ARE WE?

We Are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will be part of shaping the voice and character of the Squishable store experience.

The ideal candidate will be a natural-born leader who loves the store experience. They will be passionate, driven, and highly organized with a desire to bring happiness to people’s lives. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. Candidates must be well-spoken and confident in their ability to interact with people at all levels while remaining calm and organized at all times.

What does a Squishable Retail Sales Lead do?

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Enforces sales strategies, initiatives, and growth across all categories
• Productivity Management: holds self and sales team accountable for personal sales
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
• Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
• Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
• ​Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; empowers others and encourages individual growth
• Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to the Store Manager

Other Qualifications:

• Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment.
• Passion for people! A dynamic and engaged leader with a passion for empowering, inspiring, motivating, teaching & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to receive and provide constructive feedback and recognition to every team member, to ensure an open and transparent culture of high-performance standards.
• High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Ability to transport stock as may be required; lifting cartons to 25 lb.

Benefits/ Perks: 

• Pay range is $20- 21 an hour
• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many of our Associates and Sales Leads become Store Managers!)
• Employee discounts (yes, even on the giant plushies)
• Dental/Vision Insurance
• 401(k) matching

Team Overview:

Impinj is seeking a Staff Product Marketing Manager to drive the go-to-market strategy and positioning for the portfolio of market-leading IoT products and solutions that our partner ecosystem builds to connect everyday items to the Internet, based on the Impinj RAIN RFID Platform. This is a partner-centric role at the core of Impinj’s ecosystem, shaping how partner-driven innovation is positioned and scaled in the market. 

In this cross-functional role, you will sit at the intersection of technology, partners, and market strategy, crafting how Impinj-powered solutions are brought to market and adopted globally.  

 What you will do: 

• Lead the strategy and execution of product marketing initiatives across the Impinj partner ecosystem, including go-to-market planning, messaging and positioning, product launches, and partner enablement
• Partner closely with inlay, tag, reader, and solution partners to develop joint marketing initiatives that showcase how our ecosystem enables real-world enterprise deployments
• Collaborate with product management, sales, market development, and corporate marketing to drive adoption, revenue growth, and market differentiation
• Develop clear, compelling product positioning and messaging that articulates the value of Impinj-powered partner solutions to both technical and business audiences
• Drive joint go-to-market efforts partners, aligning product launches and campaigns with broader business strategy
• Collaborate with partners to create technical marketing content, including solution briefs, webinars, and training materials
• Enable internal teams by delivering sales and field training on partner solutions, value propositions, and use cases  

What you will bring: 

• 8+ years of experience in product marketing, technical marketing, product management, or business development within semiconductor, wireless, IoT, or other technology-driven industries
• Bachelor's degree or equivalent experience in engineering, technology, or related field
• Strong ability to translate complex technologies into clear business value and market positioning
• Demonstrated success driving cross-functional initiatives and influencing across product, sales, and partner teams
• Strong interpersonal skills to drive collaboration, partnership, and trusting relationships across internal and external teams
• Strong critical thinking, analytical, and problem-solving skills
• Experience delivering impactful messaging, positioning, and marketing collateral
• Excellent communication, presentation, and storytelling skills for both technical and non-technical audiences
• Willingness to travel up to 20%, including occasional international travel
• Proven experience delivering go-to-market programs with a partner ecosystem that accelerated adoption of IoT products and solutions 

Compensation & Benefits: