Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. 

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

Job Summary

As Director of Product, you will define and drive the product strategy for OpenEye’s intelligent video security platform, empowering organizations globally with trusted, proactive intelligence that transforms how they operate and protects what matters most. You will translate market opportunity, customer insight, and competitive intelligence into a clear roadmap that delivers differentiated value in a rapidly evolving VSaaS and intelligent video market.

You will lead and develop a team of Product Managers, elevating product rigor, discovery discipline, and strategic thinking across the organization. Your leadership will ensure that we are not simply shipping features, but solving meaningful customer problems that drive measurable business outcomes.

This role requires a seasoned product leader who has owned revenue-impacting product portfolios, led cross-functional execution at scale, and influenced executive direction through data, insight, and strategic clarity. You will balance long-term platform vision with near-term delivery, ensuring OpenEye remains competitive in an increasingly AI-driven and cloud-first security landscape.

Role and Responsibilities

• Align product vision and strategy for your portfolio, with company objectives and market opportunity
• Lead, mentor, and develop Product Managers, strengthening discovery practices, outcome-based planning, and product craft
• Drive rigorous product discovery through customer engagement, market analysis, usability insight, and data-driven experimentation
• Evolve product strategy and roadmap, ensuring prioritization decisions are grounded in customer value, business impact, and technical feasibility
• Translate market requirements into clear product requirements, acceptance criteria, and success metrics
• Partner closely with Engineering, UX, and Quality to ensure high-quality execution and on-time delivery of roadmap commitments
• Establish measurable KPIs and accountability frameworks to track adoption, retention, revenue contribution, and customer satisfaction
• Influence the go-to-market strategy in collaboration with Sales, Marketing, and Customer Success
• Serve as a cross-functional leader, aligning stakeholders around priorities and communicating strategy effectively at all levels of the organization
• Drive how AI and other emerging technologies evolve within the OWS platform and across the Product Organization
• Ensure continuous improvement in product management processes, tooling, and organizational effectiveness
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field
• 8–10+ years of experience in product management, including demonstrated leadership of Product Managers
• Proven track record of owning and delivering successful SaaS or cloud-based product portfolios
• Experience defining product strategy and roadmaps tied to measurable business outcomes
• Strong analytical capability with experience using data to inform product decisions
• Demonstrated ability to influence cross-functional teams and executive stakeholders
• Experience managing complex software initiatives from discovery through launch
• Exceptional communication skills with the ability to articulate product vision and tradeoffs clearly
• Experience in mentoring and developing product talent

Preferred Qualifications

• Experience in video surveillance, VSaaS, physical security, IoT, or adjacent technical domains
• Experience building or scaling AI-enabled or data-driven products
• Demonstrated success operating in competitive, fast-evolving markets
• Experience working in hybrid hardware/software environments
• Familiarity with modern software development methodologies (Agile, Scrum, dual-track discovery)
• MBA or advanced technical degree

Partner Training Specialist

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Job Summary:

The Partner Training Specialist owns and operates OpenEye's channel partner and customer education programs — managing the full lifecycle of training content, certification, and live webinar delivery. This role is equal parts program manager, content creator, and product champion. The ideal candidate brings deep enthusiasm for technology and a genuine drive to help partners and end users understand, adopt, and get the most out of OpenEye's products and services. Success is measured by the quality, consistency, and reach of the training program and by the ability to translate complex product capabilities into clear, compelling education across multiple formats and platforms.

Role and Responsibilities:

• Produce training courses, certification programs, and testing material for OpenEye products and services for online distribution to internal and external customers.
• Collect data and report on training utilization and effectiveness; recommend and implement improvements based on organizational objectives.
• Coordinate and produce video FAQs on trending support and product issues.
• Collaborate with the product and marketing teams to ensure training content aligns with product positioning, visual brand standards, and release communications — reinforcing OpenEye's value proposition across every training touchpoint.
• Own and manage the biweekly partner webinar program (Tech Sessions), including topic planning, content development, platform setup, partner communications, and post-session publishing — serving as the primary host and product education facilitator for each live event.
• Assist in developing and presenting onsite training to corporate and field locations.
• Plan, script, record, and edit product training videos using screen recording and video editing software, and distribute finished content across the LMS, video hosting platform, and knowledge base — always with a focus on clearly communicating product value to the viewer.
• Build and maintain SCORM-compliant interactive coursework using authoring tools such as Articulate Storyline, including quiz design, pass rate configuration, and distribution through the LMS and partner content delivery platforms.
• Maintain and update training and education pages within the OpenEye Knowledge Base, including self-guided learning paths and post-session content.
• Manage recurring partner communications including monthly certification reporting to partner organizations and monitoring of the training inbox.

Qualifications:

• Bachelor's degree, required.
• 3–5 years of experience in training or managing or operating a training program, including content development and delivery across multiple formats and platforms.
• Knowledge of instructional design principles and SCORM-based authoring tools (e.g., Articulate Storyline); experience building interactive e-learning content preferred.
• Hands-on experience with a Learning Management System (Skilljar preferred) and webinar platforms (Zoom); familiarity with SCORM content delivery and LMS administration.
• Experience with video production and screen recording tools (e.g., Camtasia) for creating polished product education content. AI tools a plus.
• Excellent communication, presentation, organizational, and customer service skills.
• Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise.
• Ability to work on multiple projects simultaneously in a small, fast-paced environment.
• Strong project management skills with the ability to independently manage multiple recurring programs and competing deadlines.
• Genuine enthusiasm for technology and a drive to develop deep product knowledge — with the ability to translate that knowledge into compelling education that helps partners and end users understand and champion OpenEye's solutions.
• Understanding of VMS, a plus.

Perks at OpenEye:

• The pay for this opportunity is $65,000 - $80,000 per year.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative, onsite culture where idea sharing is encouraged.
• Casual dress, jeans are welcome.
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k.
• Company paid short-term/long-term disability, AD&D and life insurance.
• Paid maternity and parental leave.
• 15 Days of Paid Vacation accrued per year (increases after year 3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. 

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

Position Overview:

We are looking for a smart, driven, and inquisitive product marketing professional to plan, develop and execute launch strategies that support OpenEye’s product initiatives. The Product Marketing Specialist will drive projects to completion while considering user needs, market trends, and competition. This creative, team-oriented person will be a key producing member within the Product department, working closely with product management, sales, and channel marketing to identify gaps, develop resources, and deliver sales and marketing assets in order to successfully launch new products, features, and solutions. This is a full time in office position.

Responsibilities:

• Develops product positioning content, marketing messaging, supporting resources and sales enablement tools to ensure the successful launch of new products and features.
• Formulates the go-to-market strategy for key products and features considering available data and insights, competitive landscape, and OpenEye positioning.
• Articulates how OpenEye technology is different, and the problems the company helps customers solve for internal and external audiences.
• Understands technical products and software specifications with the ability to translate them into meaningful benefits for impacted audiences.
• Acts as the Voice of the Customer champion; collects feedback from customer-facing teams to inform new product positioning as well as to evaluate past product launches.
• Drives internal consensus and review of key assets to guarantee milestones and delivery dates are met.
• Communicates launch plans and available resources effectively across the organization to ensure all internal teams are informed and prepared.
• Other duties as assigned. 

Requirements:

• 3-5 years of related Product Marketing experience, preferably within a technology company
• Bachelor’s Degree in Marketing, Communications, Public Relations, Business Administration, or a related field
• Graphic Design experience and familiarity with PowerPoint, InDesign, & Photoshop
• Extensive writing experience in crafting compelling positioning, marketing, and sales content
• Excellent written and verbal communication skills with experience working with and communicating to different roles and teams across an organization
• Detail oriented with the ability to work on multiple projects simultaneously in a collaborative, fast-paced environment
• A quantitative and analytical aptitude and a desire to make data-driven decisions
• Passion for new technologies, innovative thinking and working in fast-moving markets

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Who You Are:

• A Master of Scalable Impact: You excel with a 'one-to-many' mindset, finding clever ways to deliver value to a large portfolio without sacrificing quality.
• Data-Driven and Tech-Savvy: You are comfortable using data and AI tools not just to report on the past, but to predict the future and decide where to act next.
• A Collaborative Partner: You understand that success in a channel environment means working through partners, not around them, and you thrive on that shared ownership.
• A HEROIC Teammate: You embody our values: showing Heroic customer service, championing Ease by making value clear and simple to achieve, taking Responsibility, seeking Opportunities for growth, demonstrating Integrity, and driving Continual improvement.

The Perks: 

• The pay range for this opportunity is $25-$35 per hour. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome)
• Medical, dental, vision & prescription benefits starting day 1. Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• (Verbiage for hourly positions only) Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
• 9 Paid Holidays per year
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies: 

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.