SUMMARY:

At Parachute, we believe in creating a more comfortable home—one that feels intentional, effortless, and lived in. We’re looking for a Social Media Manager to bring that philosophy to life across our social channels.

This role is for someone who lives and breathes social. You’re endlessly curious, visually driven, and deeply attuned to culture. You know how to spot a trend early—and more importantly, how to translate it into content that feels elevated, thoughtful, and true to the Parachute brand.

As part of a small, highly collaborative Brand team, you’ll play a central role in shaping how we show up every day. You’ll own both the strategy and execution of our social presence creating content that inspires, engages, and grows our community.

Reports to: Brand Manager

Location: Los Angeles, CA

What You'll Do:

Shape the Strategy (30%)

• Lead and evolve Parachute’s social presence across Instagram, TikTok, Pinterest, LinkedIn, and emerging platforms
• Develop platform-specific strategies that feel native, relevant, and aligned with our brand
• Drive audience growth and engagement through thoughtful, insight-driven content
• Monitor performance and social listening, turning learnings into clear, actionable ideas
• Partner cross-functionally to ensure alignment across campaigns, launches, and brand moments

Bring the Brand to Life (60%)

• Concept, shoot, and edit daily content, primarily short-form video, that reflects our aesthetic and point of view
• Translate trends into content that feels timely yet enduring
• Own the full content lifecycle, from ideation to final delivery
• Maintain a consistent, elevated visual and storytelling standard across all channels
• Collaborate closely with Brand (Copy, Creative, and Art Direction) to refine messaging and creative direction

Build Community (10%)

• Manage and maintain the social calendar with clarity and consistency
• Engage with our audience and foster a sense of community around the brand
• Source and amplify user-generated content (UCG) and creator partnerships
• Partner with Customer Experience to deliver a seamless, thoughtful social care experience

Who You Are:

• 3+ years of experience in social media, content creation, or a related field 
• A true social native with deep expertise in TikTok and Instagram Reels
• Equal parts creative and strategic, you can spot trends and know how to apply them thoughtfully
• Highly skilled in shooting and editing content (mobile-first), with proficiency in tools like Canva, Figma, or similar
• Strong understanding of visual design principles, including composition, color, typography, and motion
• An excellent communicator with strong writing and storytelling instincts
• Organized and detail-oriented, with the ability to manage multiple projects at once
• Resourceful, proactive, and comfortable operating in a fast-paced, evolving environment
• Collaborative by nature, but able to take full ownership of your work
• You Own the Outcome and show up with rigor, accountability and a bias for action.
• You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. 
• You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. 

Nice to Have

• Experience in home, design, or fashion
• A strong point of view on aesthetics and visual storytelling

Perks & Benefits

• Work that fits your life
• Hybrid schedule with Fridays work-from-home
• Beautiful HQ in the heart of Culver City, steps from the light rail
• Dog friendly office
• Take care of you (and your people)
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
• Up to 10 weeks of paid parental leave for growing families
• Time to truly unplug
• Open & flexible PTO - take the time you need, when you need it
• Support beyond your paycheck
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Daily delights
• Free snacks to keep you fueled
• Weekly catered lunch to bring everyone together
• Employee Discount 
• Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year 

Parachute takes a market-based approach to pay and pay may vary depending on your location. Your actual compensation will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $35-40/hr plus annual discretionary bonus.

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here.

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Summary

We’re looking for a highly talented Graphic Designer with a refined eye and a strong point of view to help bring the Parachute brand to life across every touchpoint. In this role, you’ll be responsible for designing and executing creative assets across channels, ensuring a cohesive, elevated, and performance-driven visual expression of the brand.

The ideal candidate has a deep understanding of brand identity, a passion for thoughtful, effective design, and thrives in a fast-paced, collaborative environment. Motion design and video editing skills are a strong plus.

Reports to: Art Director
Location: Los Angeles, CA - Hybrid, Mon - Thurs in office, Friday is work from home 

Key Responsibilities:

• Design and execute brand creative across all marketing channels, including email, SMS, site, paid and organic social, direct mail, and retail/in-store placements
• Partner closely with marketing, creative, and ecommerce teams to concept and deliver campaigns, product launches, and seasonal initiatives
• Develop high-quality visual assets that drive engagement while maintaining brand integrity
• Collaborate with copywriters and cross-functional teams to produce integrated marketing campaigns
• Prepare and deliver production-ready files for both digital and print assets
• Support the ongoing evolution and refinement of Parachute’s visual identity
• Stay current with design trends, tools, technologies, and best practices
• Maintain strong organization and version control across creative assets and projects
• Maintain consistency with brand guidelines while pushing creative boundaries.
• Stay current on design trends, tools, and best practices 
• Experience with motion graphics and video editing

Who You Are:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• Strong portfolio demonstrating multi-channel marketing design
• Deep understanding of layout, typography, color, and design systems
• Ability to balance creativity with performance objectives in a fast-paced environment.
• Advanced proficiency in Adobe Creative Suite and Figma
• Familiarity with project management tools (Asana is a plus)
• Experience designing for email and ecommerce platforms (Klaviyo is a plus)
• Understanding of social-first design and digital marketing creative
• Experience preparing files for print production (direct mail, retail signage, packaging)
• Familiarity with digital asset management (DAM) platforms and best practices for organizing and maintaining scalable asset libraries
• Ability to manage multiple projects and deadlines in a fast-paced environment 
• Strong organizational, communication, and collaboration skills

What You’ll Get

• Work that fits your life
• Hybrid schedule with Fridays work-from-home
• Beautiful HQ in the heart of Culver City, steps from the light rail
• Dog friendly office
• Take care of you (and your people)
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
• Up to 10 weeks of paid parental leave for growing families
• Time to truly unplug
• Open & flexible PTO - take the time you need, when you need it
• Support beyond your paycheck
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Daily delights
• Free snacks to keep you fueled
• Weekly catered lunch to bring everyone together
• Employee Discount 
• Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year

Parachute takes a market-based approach to pay and pay may vary depending on your location. Your actual compensation will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $80,000 - $95,000 plus annual discretionary bonus.

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here.

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Store Manager Soho

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

The Store Manager is responsible for leading all daily operations of the store to ensure achievement of business objectives, ensuring that all team members are engaged and successful in their roles and continuously motivating and supporting the team to drive store sales. Store Managers recruit and lead a diverse team, all while coaching in the moment and being an inspirational leader. They cultivate expert knowledge of Parachute products, branding and design. Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard.

What you’ll do:

People + Culture

• Recruits and hires a high performing team. Determines needs of the team and makes hiring decisions to support team success and business needs.  Responsible for end to end recruiting, including sourcing, reviewing, interviewing, hiring decisions and onboarding. Actively communicates with applicants in a way that respects the candidate experience. 
• Responsible for supporting a store culture in alignment with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Deliver feedback and coaching as needed.
• Ability to problem solve and resolve employee related concerns at the store level, using peers, District Manager and available resources.
• Share observations with District Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Ability to influence and work through the leadership team by holding self and team members accountable to AOR's, sales floor leadership expectations and responsibilities as based on the role's job description.
• Ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives. 
• Manage payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
• Leads a team of 5-10 retail store team members.

Sales + Service

• Accountable for daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies strategies to ensure performance standards are met. Sets and manages measurable goals for store team by Quarter. 
• Responsible for becoming an expert in Parachute products, able to develop a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of expert product knowledge. Stays updated on new arrivals, features, benefits and pricing. 
• Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology: coaches, teaches and trains store team using available resources and leadership knowledge to bring the brand experience to life.
• Responsible for ongoing community outreach and connections by planning, coordinating, and executing monthly and quarterly events and activations in local markets and to drive and increase traffic, business metrics and brand awareness.
• Leads, models, teaches and coaches for a consistent focus on customer engagement and sales floor leadership.
• Understanding of reporting and ability to translate results into workable strategy to drive positive outcomes and revenue.
• Actively monitors Net Promoter Scores (NPS) to recognize and celebrate our teams. Ensure action plans are set in place for any passive or detractor scores, hold team accountable and coach, teach and re-train when necessary. 
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with the District Manager when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience; communicates direction and resources to the team. 
• Collaborates with cross-functional business partners to support organizational goals; demonstrate the ability to navigate a balance of business needs and Brand strategy. 

Operations

• Analyze monthly P&L statements to manage budgets and achieve EBITDA. Uses knowledge to drive good business decisions regarding controllable expenditures. Responsible and accountable for managing to store budget on a quarterly basis. 
• Adheres to scheduling expectations, following SOP to ensure accuracy and timely pay of all employees. Utilizes scheduling system to plan schedules in line with needs of the business and payroll budget. Aligns leadership team to equitable leadership coverage on the schedule. Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system. Monitors and ensures appropriate usage of PTO, sick time and other leave balances. Ensures that meal and break procedure is consistently followed. Partners with the District Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
• Directs, manages and communicates daily and weekly workload to ensure execution of plans, tasks and strategies across the store. Establishes priorities for the week by evaluating weekly reporting, and direction of Field Leadership team; ensures all communications/messages/tasks communicated to the store team as appropriate. 
• Knowledgeable of all systems used to drive the business: become in-store expert on utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
• Responsible for operational excellence as it relates to inventory: accurate completion of returns, transfers, and donations. Maintains accurate recordkeeping following established procedures. Leads and ensures that the store adheres to established inventory operations requirements, including cycle counts, inventory prep and TO's.
• Manages and supports inventory levels through direct communication with key business partners to maximize full price selling, maintaining a high sell-through and alignment with new product launches. 
• Responsible for understanding of operational systems and required training. Ensures new hires complete all required training within the appropriate timelines. Troubleshoots issues and problem solves changes to onboarding experience.
• Responsible for adhering to high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Responsible for ensuring any maintenance needs are communicated and solved in a timely manner. Responsible for responding to calls or contact from security vendor if something occurs in the store after hours.
• Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up on requests for service that have not been closed or are in progress.
• Monitors stock levels for Parachute-branded supplies; makes special orders for items anticipation of events or other special projects, as directed.

Visual Merchandising

• ​​Responsible for leading the execution of the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards. Responds to changes in business or inventory levels to support visual directives. 
• Maintains floor presentation, accounting for sell-through and inventory levels. Proactively evaluates sales and inventory levels; partners with store team to ensure product is merchandised to drive sales. 
• Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Creates a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
• Train and support store team in the planning and execution of store directives and day to day merchandising needs.
• Assess store business trends and sell-through by category, using available reporting tools, to identify opportunities for the store.
• Develops and maintains positive and effective partnership with Visual team to align and execute upon company visual initiatives. 

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Minimum of 3 years of leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
• Education - High School diploma or equivalent is required
• Experience with hiring, training and leading a team is required
• Retail visual merchandising and display experience is required
• Open availability (Full Time, 40+ hours per week, including weekends and holidays) is required
• Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)

• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in – and a passion for – home interiors is strongly preferred!
• Motivated self-starter, confident leader with a solutions-minded focus.
• Must thrive in an entrepreneurial start-up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 
• Occasional overnight travel <5% may be required.

What You’ll Get:

• $250 new hire gift card, an awesome discount and $300 worth of free product a year!
• Generous 40% employee discount on most Parachute products
• Health benefits, vision, and dental plans with 100% employee coverage options
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Voluntary supplemental life plan and voluntary short-term or long-term disability plans
• Voluntary commuter benefit program through Optum
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc 
• Up to 9 days of sick time per year
• Free One Medical membership
• Paid parental leave program
• Monthly cell phone stipend
• Quarterly bonus program + incentives
• 13 days of PTO + 8 paid holidays
• Equity package
• 401k program 
• This is an exempt role that has a pay range of $75,000.00 - $95,000.00 based on experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Part Time Sales Associate West Hollywood

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $20.50 - $22.00 per hour dependent on experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Part Time Sales Associate Seattle

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $21.30- $23.00 per hour dependent upon experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Part Time Seasonal Sales Associate San Francisco

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

As this is a seasonal role, it will end no later than January 11, 2025.

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $19.18-$21.00 per hour dependent upon experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Full-Time Keyholder San Francisco

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. As a member of the store leadership team, they play a key role in working with all levels of the store and upholding Parachute’s customer experience standards.

What you’ll do:

People + Culture

• Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture.
• Ability to problem solve and address employee related concerns at the store level, utilizing Store Manager and available resources.
• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description and in compliance with all policies and procedures
• Helps ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives. 
• Recruit talent in local community, refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing. 
• Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
• Participates in trade and community outreach, monthly and quarterly event planning and activations in local markets.
• Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
• Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up with Store Manager on requests for service that have not been closed or are in progress.

Visual Merchandising

• ​​In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.Maintains floor presentation.Proactively evaluates sales and inventory levels; partners with Store Manager to ensure product is merchandised to drive sales. 
• Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Maintains a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
• Support store team in the planning and execution of store directives and day to day merchandising needs.
• Share awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment
• Education - High School diploma or equivalent is required
• Experience with sales floor leadership team is required
• Retail visual merchandising and display experience is preferred
• Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required
• Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)

• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in – and a passion for – home interiors is strongly preferred!
• Motivated self-starter, confident leader with a solutions-minded focus.
• Must thrive in an entrepreneurial start-up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $250 new hire gift card, an awesome discount and $300 worth of free product a year!
• Generous 40% employee discount on most Parachute products
• Health benefits, vision, and dental plans with 100% employee coverage options
• Voluntary supplemental life plan and voluntary short-term or long-term disability plans
• Voluntary commuter benefit program through Optum
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc 
• Up to 9 days of sick time per year
• Free One Medical membership
• Paid parental leave program
• Quarterly bonus program + incentives
• 13 days of PTO + 8 paid holidays
• 401k program 
• This is an hourly (non-exempt) role that has a pay range of $22.00- $24.00 per hour dependent on the experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Full-Time Keyholder Silverlake

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. As a member of the store leadership team, they play a key role in working with all levels of the store and upholding Parachute’s customer experience standards.

What you’ll do:

People + Culture

• Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture.
• Ability to problem solve and address employee related concerns at the store level, utilizing Store Manager and available resources.
• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description and in compliance with all policies and procedures
• Helps ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives. 
• Recruit talent in local community, refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing. 
• Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
• Participates in trade and community outreach, monthly and quarterly event planning and activations in local markets.
• Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
• Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up with Store Manager on requests for service that have not been closed or are in progress.

Visual Merchandising

• ​​In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.Maintains floor presentation.Proactively evaluates sales and inventory levels; partners with Store Manager to ensure product is merchandised to drive sales. 
• Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Maintains a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
• Support store team in the planning and execution of store directives and day to day merchandising needs.
• Share awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment
• Education - High School diploma or equivalent is required
• Experience with sales floor leadership team is required
• Retail visual merchandising and display experience is preferred
• Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required
• Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)

• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in – and a passion for – home interiors is strongly preferred!
• Motivated self-starter, confident leader with a solutions-minded focus.
• Must thrive in an entrepreneurial start-up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $250 new hire gift card, an awesome discount and $300 worth of free product a year!
• Generous 40% employee discount on most Parachute products
• Health benefits, vision, and dental plans with 100% employee coverage options
• Voluntary supplemental life plan and voluntary short-term or long-term disability plans
• Voluntary commuter benefit program through Optum
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc 
• Up to 9 days of sick time per year
• Free One Medical membership
• Paid parental leave program
• Quarterly bonus program + incentives
• 13 days of PTO + 8 paid holidays
• 401k program 
• This is an hourly (non-exempt) role that has a pay range of $22.00-$24.00 per hour dependent on experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention initiatives. In this role, you will be responsible for developing and executing lifecycle marketing strategies to engage, retain, and nurture our customer base. You will oversee the email and SMS channels, driving the planning, creation, and execution of campaigns that deepen customer relationships and enhance the overall customer experience. The ideal candidate will leverage customer insights and data to create personalized, impactful marketing initiatives that enhance the customer experience and increase lifetime value. As a key player in the marketing team, you will collaborate with cross-functional teams to ensure the successful execution of lifecycle marketing programs that align with Parachute's brand values and business goals.

Reports to: Director, Growth Marketing

Location: Los Angeles, Culver City 4x a week 

What You’ll Do:

Customer Retention Strategy:

• Develop and implement comprehensive lifecycle marketing strategies aimed at increasing customer retention and loyalty.
• Leverage data and customer insights to segment audiences and create personalized, targeted campaigns that resonate with our customers.
• Plan and execute lifecycle marketing campaigns, including welcome series, win-back programs, and post-purchase engagement, to drive customer retention and lifetime value.

Email and SMS Channel Management:

• Oversee the planning, execution, and optimization of email and SMS marketing campaigns.
• Collaborate with cross-functional teams (e.g., creative, merch, analytics) to ensure timely and accurate delivery of email and SMS communications.
• Create briefs for email campaigns, providing clear direction on content, design, and messaging to align with channel goals.
• Optimize email and SMS campaigns through testing, segmentation, and personalization to improve open rates, click-through rates, and conversion rates.
• Ensure all email and SMS campaigns are in compliance with relevant regulations (e.g., CAN-SPAM, CCPA, CASL).

Performance Analysis and Optimization:

• Monitor, analyze, and report on key performance metrics, providing insights and recommendations for continuous improvement.
• Utilize data-driven insights to refine and enhance lifecycle marketing strategies, ensuring alignment with overall business objectives.
• Stay current with industry trends and best practices to continually elevate our lifecycle marketing efforts.

Collaboration and Leadership:

• Partner closely with the creative, merch, and data teams to align lifecycle marketing initiatives with broader marketing and business goals.
• Act as a champion for the customer within the organization, advocating for initiatives that enhance the customer experience and drive retention.

Who You Are:

• 5 - 7 years of experience in lifecycle marketing, customer retention, or a similar role, preferably in the e-commerce or retail industry.
• Proven track record of successfully managing email and SMS marketing campaigns, including strategy development, execution, and optimization.
• Strong understanding of email & SMS marketing platforms (e.g., Klaviyo, Iterable, etc.) and customer data platforms (e.g., Segment, Amperity, etc.).
• Experience with segmentation, personalization, and A/B testing in lifecycle marketing campaigns.
• Excellent analytical skills with the ability to interpret data and translate it into actionable insights.
• Strong project management skills with the ability to manage multiple campaigns simultaneously and meet deadlines.
• Exceptional communication and collaboration skills, with the ability to work cross-functionally and influence key stakeholders.
• Creative thinker with a passion for customer experience and a deep understanding of consumer behavior.
• You Own the Outcome and show up with rigor, accountability and a bias for action.
• You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. 
• You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. 

Perks & Benefits

• Work that fits your life
• Hybrid schedule with Fridays work-from-home
• Beautiful HQ in the heart of Culver City, steps from the light rail
• Dog friendly office
• Take care of you (and your people)
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
• Up to 10 weeks of paid parental leave for growing families
• Time to truly unplug
• Open & flexible PTO - take the time you need, when you need it
• Support beyond your paycheck
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Daily delights
• Free snacks to keep you fueled
• Weekly catered lunch to bring everyone together
• Employee Discount 
• Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year 

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $110k - $140k.

About Us

Parachute is a modern lifestyle brand focused on creating premium, responsibly-made home essentials. At Parachute we exist to fill homes with soft landings. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It’s where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into a home.Parachute was certified as a great place to work! Check us out here.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Summary:

As the Wholesale Account Executive, you will be responsible for strategically driving growth in our wholesale channel by managing and expanding existing accounts and onboarding new ones. Working in tandem with the Director of Wholesale, you will serve as the lead on your account portfolio. In this role, you will be developing sales strategies, identifying risks and opportunities, and executing plans to achieve revenue goals. This is a unique opportunity to shape processes and make a meaningful impact in a growing area of the business. 

Reports to: Director of Wholesale

Location: Culver City, Los Angeles, CA — in office Monday to Thursday

What You’ll Do: 

• Manage and develop relationships with wholesale accounts, serving as the primary point of contact and driving overall business growth.
• Achieve sales, margin, and inventory goals by executing comprehensive, account-specific strategies
• Lead all market appointments and showroom meetings, representing Parachute at relevant trade shows
• Lead the sales order process to ensure on-time and in-full deliveries ; oversee EDI setup and compliance, daily shipping activity, and resolve issues related to deliveries, pricing, and timing
• Forecast at the account and product level, including monthly shipping targets; partner with internal planning teams to support open-to-buy and ensure inbound aligns with account demand; proactively flag risks and opportunities to senior leadership
• Analyze weekly and monthly sell-through and inventory data to identify opportunities; recommend reorders, style additions or removals, and markdown strategies to maximize productivity
• Communicate on a regular basis with wholesale partners on business challenges & opportunities, upcoming milestones, and status on new initiatives.Monitor the competitive landscape and share market insights, competitor pricing, and white-space opportunities that inform assortment and business decisions
• Build strong cross-functional relationships with merchandising, design, planning, marketing, and fulfillment teams
• Create and document new processes to make the wholesale team more efficient
• Be physically present in the Culver City office to partner closely with cross-functional teams on real-time Business needs—reviewing products, managing samples, troubleshooting order or inventory issues, and enabling faster, higher-quality decision-making across the business

Who You Are:

• 3+ years of experience in wholesale sales or account management, with a proven track record of driving sales growth and managing client relationships
• Strong analytical skills with the ability to translate sales data, sell-through reports, and forecasts into actionable strategy
• Solid understanding of retail math and sales analysis
• Excellent communication, negotiation, and interpersonal skills
• Self-starter who can work independently and take initiative in identifying opportunities and improving processes
• Strategic thinker with the ability to identify risks across a portfolio and present clear plans to address them
• Ability to thrive in a fast-paced environment and adapt to shifting priorities
• Knowledge of wholesale industry trends, competitors, and best practices
• NetSuite and SPS Commerce experience a plus
• Can lift up 20 pounds
• You Own the Outcome and show up with rigor, accountability and a bias for action.
• You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. 
• You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. 

What You’ll Get

• Work that fits your life
• Hybrid schedule with Fridays work-from-home
• Beautiful HQ in the heart of Culver City, steps from the light rail
• Dog friendly office
• Take care of you (and your people)
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
• Up to 10 weeks of paid parental leave for growing families
• Time to truly unplug
• Open & flexible PTO - take the time you need, when you need it
• Support beyond your paycheck
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Daily delights
• Free snacks to keep you fueled
• Weekly catered lunch to bring everyone together
• Employee Discount 
• Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year 

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $80,000 – $100,000.

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It’s where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don’t fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Part Time Sales Associate Soho

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $19.00 - $21.00 per hour dependent on experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

Parachute is looking for an enthusiastic, creative, detail orientated Design & Product Development Manager to join our Design team. This person will have a passion for the home space, knowledge of current trends, and an organized, efficient manner of working. They will  provide sketches, create CAD art and will own the product development process to help bring design concepts to life.  They will own the product development process from design inception, through to the final sample. This person must possess professional-level communication skills and thrive in a dynamic, cross-functional, collaborative team environment. 

Reports to: Director of Design
Location: Culver City, CA in office Monday-Thursday with work from home on Fridays.

What You’ll Do:

• Partner closely with the Chief Creative Officer and Design Director to ideate seasonal product direction, including design concepts, color palettes, and assortment strategy
• Develop seasonal product concepts through sketches and CAD drawings
• Own the full product development lifecycle—from design inception through final sample approval
• Create detailed, accurate tech packs to ensure seamless development and production
• Lead vendor communication from initial outreach (quality, costing, capabilities) through development, sampling, and post-season follow-up
• Upload, manage, and maintain all tech packs and updates within the PLM system
• Collaborate cross-functionally with Merchandising and Sourcing to align on product quality, cost, execution and timing
• Research and develop seasonal trends, themes, concepts, color direction, materials, fabrications, and manufacturing processes
• Manage sample tracking and organization, including handoff to Creative teams and ongoing sample support throughout the season
• Maintain a comprehensive reference library of swatches, documentation, and quality submissions
• Be physically present in the Culver City office to review and approve product samples firsthand—including assessing color accuracy, material quality, construction details, and overall design execution, and partnering in real-time with Design and Creative teams to iterate quickly and move products from concept to final approval.

Who You Are:

• 5+ years experience in design/product development role, preferably in textiles
• Basic understanding of home furnishings categories and products
• Proficiency with Photoshop, Illustrator, In Design, Excel and PLM systems
• Knowledge of the manufacturing process, including construction and finishing processes, weaving, dyeing and cut and sew
• Ability to interpret brand aesthetic into product design
• Excellent communication, negotiation, and organizational skills.
• Passion for design, product quality, and innovation.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• You Own the Outcome and show up with rigor, accountability and a bias for action.
• You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. 
• You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. 

Perks & Benefits at Parachute

• Work that fits your life
• Hybrid schedule with Fridays work-from-home
• Beautiful HQ in the heart of Culver City, steps from the light rail
• Take care of you (and your people)
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
• Up to 10 weeks of paid parental leave for growing families
• Time to truly unplug
• Open & flexible PTO - take the time you need, when you need it
• Support beyond your paycheck
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Daily delights
• Free snacks to keep you fueled
• Weekly catered lunch to bring everyone together
• Employee Discount 
• Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year 

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.  The estimated pay range for this role is $85,000 - $100,000

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.