At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Program Manager, Product, Design & Engineering
Why We Have This Role
This role is responsible for driving cross-functional programs across Product, Experience Design, and Engineering to improve how teams plan, build, and deliver products. You will lead initiatives that connect product development, customer feedback, and go-to-market readiness, ensuring teams are aligned, operating efficiently, and delivering high-quality outcomes. This role sits at the intersection of strategy and execution and partners with stakeholders across the organization to drive operational excellence and continuous improvement.
How You’ll Find Success
- You are a strong program leader who takes full ownership of programs from definition through delivery.
- You bring structure to ambiguity, break down complex problems into clear plans, and drive execution through influence.
- You are highly organized, detail-oriented, and comfortable balancing multiple priorities while maintaining a focus on quality and outcomes.
- You build strong relationships, communicate effectively at all levels, and proactively identify and resolve risks and challenges.
- You hold teams accountable, ensure forward momentum, and take responsibility for delivering results.
How You’ll Grow
- You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization and across the enterprise.
- You’ll partner with the Transformation Team to build and enable a new Product Development Life Cycle designed to drive operational and product excellence.
- You’ll become the thought leader and standard-bearer for how Qualtrics builds and delivers products, working directly with senior leadership across product, engineering, and go-to-market organizations.
Things You’ll Do
- Own and lead end-to-end program management for complex, cross-functional initiatives across Product, Experience Design, and Engineering
- Define program strategy, scope, goals, timelines, and success metrics, and drive execution from planning through delivery
- Serve as the central point of accountability for program outcomes, ensuring alignment, progress, and delivery against commitments
- Coordinate across teams to manage dependencies, risks, and tradeoffs, ensuring successful execution of initiatives
- Develop and implement scalable program frameworks, processes, and tools to improve planning, execution, and visibility
- Drive cross-functional alignment and decision-making, holding stakeholders accountable and ensuring forward progress
- Support product development and release readiness by aligning teams and ensuring smooth delivery and launch
- Identify process gaps and operational inefficiencies, and lead efforts to design and implement improvements
- Communicate program status, risks, and outcomes to stakeholders and leadership, enabling informed decision-making
What We’re Looking For On Your Resume
- Bachelor's Degree AND 10+ years of work experience in business operations, program management, process improvement OR equivalent experience, including;
- 5+ years working in a SaaS Product, Tech and/or Engineering organization
- Demonstrable experience running enterprise-level programs. Preferred previous experience managing a Product/Software Development LIfe-Cycle, including experience implementing stage-gates at an enterprise scale.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
- Excellent communication, leadership, and stakeholder management skills.
- Experience using product management tools to create and maintain prioritized product roadmaps and portfolios.
What You Should Know About This Team
- Newly formed team that is highly trusted by C-suite
- Team of highly skilled business operations generalists and problem solvers
- Collaborative creators with a keen ability to collaborate effectively
- Expert communicators to key business stakeholders
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development
- The opportunity to work with a diverse range of influential brands.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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