As our Learning and Development Business Partner in Plainfield, IN you will oversee and coordinate training for our warehouse operations teams. The L&D Business Partner will have an active role in developing, creating, implementing, and maintaining a robust learning culture at BDA. The ideal candidate is someone who enjoys being on the floor, observing daily operations, and turning real-world insights into better training experiences. 

Location
At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you must live within commuting distance from the Plainfield, IN office to be onsite 4 days a week.

Responsibilities 

 
Training Ownership & Delivery 

• Lead onboarding and foundational training for new Warehouse, Supply Chain, and BDA team members. 

• Facilitate learning across multiple modalities, including in-person, virtual, and on-the-floor coaching. 

• Evaluate existing operator‑led training and build improved, scalable training programs. 

Performance, Compliance & Development 

• Track and measure learning impact, including speed to competency and performance outcomes. 

• Ensure all training meets compliance, safety, and operational standards. 

• Identify skill gaps and implement targeted upskilling solutions. 

• Partner with leaders to develop career pathways and growth plans for team members. 

Content & Process Improvement 

• Create clear, practical instructional materials (SOPs, quick guides, job aids). 

• Continuously evaluate and refine training programs using learner feedback, observations, and performance data. 

• Support implementation and maintenance of digital learning solutions and LMS workflows. 

Experience Requirements 

• Experience training warehouse, operations, or product movement/storage teams.  

• 5+ years in a full-time Learning & Development role.  

• 2+ years specifically supporting L&D within warehouse or supply-chain environments.  

• Proven experience owning training programs from concept through delivery and continuous improvement. 

• Experience designing and facilitating learning across digital, classroom, and blended modalities. 

Qualifications 

• Bachelor’s degree in a related field. 

• Certification in digital learning design, adult learning or facilitation (completed or in progress). 

• Strong knowledge of the end-to-end training lifecycle. 

• Strong project management skills and the ability to monitor, evaluate, and enhance programs. 

• Excellent verbal and written communication skills. 

• Strong critical thinking, problem-solving, and analytical capabilities. 

We are pleased to share the base salary range for this position is $65,000 to $75,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Position Summary

In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration.

You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives.

 LOCATION

• Ideal location is Dunwoody, GA - 4 days in office, with one day from home. Candidates that live within a commuting distance of our Troy, MI or Indianapolis, IN locations will also be considered. 

Key Responsibilities

Strategic Sales & Account Growth

 Own and exceed sales and margin goals across assigned accounts.

• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts.

Client Relationship & Brand Stewardship

•  Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver.

Cross-Functional Collaboration

• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations.

 Operational Execution

• Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met

• Ensure all project communications, updates, and deliverables meet client and internal expectations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking.

Client Events & Onboarding

• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.
• Participation in departmental and other meetings as required
• Other duties as assigned by direct manager, sales leadership and/or executive team

 Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

We are pleased to share the base salary range for this position is $70,000 to $82,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

 #LI-Onsite

#LI-LG1

ABOUT US 

Harper+Scott, a BDA company, is a creative agency specializing in the sourcing, design, and production of private label promotional and retail products. Launched in 2014 to disrupt an archaic landscape of branded merchandise, our goal is to produce better quality and highly customized products to service our client needs while also providing quicker and more transparent customer service. 

We now work with hundreds of cutting-edge brands who continually look to us for our thought leadership and innovative product design in promotional merchandise and GWPs, retail collections, influencer mailers, packaging, and displays. 

H+S has twice been named a Fast 50 growing company by Crain’s New York, as well as one of the Best Places to Work by the Advertising Specialty Institute.  

H+S is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

We make it. We make it better. 

JOB DESCRIPTION 

We are a young company at a pivotal point of growth looking for a Growth Marketing Manager to join our creative agency. With exciting shifts in the marketplace and our B-Corp certification, this is a tremendous opportunity to define and launch the company’s new brand strategy based on a thoughtful and impactful vision for strategic positioning and growth. 

Working with a team, the Growth  Marketing Manager will drive the in-house growth marketing strategy to improve brand awareness, inbound leads, increase client retention and acquisition as well as create mission-led campaigns to energize our workplace and engage our existing customer base. 

This includes, but is not limited to, website communications and SEO, content creation and social media campaigns, email and direct mail campaigns, PR content and publication strategy, lead generation and client retention strategies, as well as event planning for employee and client engagement. 

The ideal candidate possesses strong writing skills, knowledge of all things current and relevant, a lofty design aesthetic, and an entrepreneurial spirit. This person has experience with growth/performance marketing, CRM analytics, defining and executing multi-layered projects while identifying and tracking KPI to nimbly adjust strategies. They are experienced in channel strategies and the digital ecosystem to drive successful campaign results, especially across inbound and larger digital campaigns in the B2B space. 

Collaboration and creativity are central to this role, as the Marketing Manager will work directly with various departments within the company such as Sales, Design, and C-suite stakeholders. This is a full-time, high-impact position requiring thought leadership, independence, collaboration, and thorough execution. 

RESPONSIBILITIES: 

• Support the day to day execution of an integrated marketing campaign strategy aligned to drive sales, build brand awareness and improve client retention through meaningful personalized experiences in digital, social and PR channels. 

• Develop and manage our corporate communications strategy—e.g. write or secure content for website and social media presence 

• Manage execution end of marketing strategy set by C suite – e.g. lookbooks, direct mail, email blasts, and product/capability showcases 

• Support PR strategies for key trade and business affiliations to increase brand awareness 

• Supervise the execution of marketing activities from strategy to design to production 

• Manage a marketing plan and budget while identifying and tracking KPI 

• Work closely with marketing peers and executive stakeholders to support sales success 

• Communicate strategies, budgets, timelines, and measures of success with C-suite officers 

• Oversee the build and management of a marketing calendar, inclusive of all marketing initiatives with support from marketing coordinators etc 

QUALIFICATIONS: 

• Experience working on a variety of marketing campaigns from beginning to end in a B2B environment 

• Minimum of 4+ years of experience in B2B marketing; agency experience is a plus 

• Experience in mentoring and delegating to junior team members 

• Sound understanding of marketing principles 

• Concrete examples of driving cutting-edge but results-driven campaign­­­­s 

• Excellent writing, research, and analytics skills 

• Strong and informed design aesthetic 

• Experience in digital and confident and comfortable in digital storytelling 

• Strong problem-solving ability, including metrics-driven thinking 

• Strong analytical and project management skills 

• Bachelor’s degree in business, marketing, advertising, or journalism; MBA preferred 

• Computer proficient with Microsoft Office; Adobe InDesign and Photoshop a plus. 

We are pleased to share the base salary range for this position is $110,000 to $120,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

JOB SUMMARY

Responsible for independently developing, sourcing, and curating compelling and profitable product assortments for our clients.  Negotiate and develop strategic supplier relationships.  The merchandiser must earn the trust of internal and external customers by building assortment strategies that deliver creative and profitable products that represent the clients’ brands and speak to the end customer.  May be responsible for developing direct reports.

BDA’s ideal merchant is ambitious in nature, detail oriented, comfortable working in cross-functional teams, and passionate about the retail and ecommerce industry.  They are organized and adept at time management skills.

LOCATION REQUIREMENTS

• At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you must live within commuting distance from the Woodinville, WA office as we will be onsite 4 days a week.

EXPERIENCE REQUIREMENTS

• Bachelor’s Degree or equivalent combination of work and experience.
• Minimum 3-5 years of retail buying, product development, merchandising and/or planning experience.
• Fluency in MS Office suite including Excel, Word, PowerPoint.
• Retail and customer service experience preferred.
• Smartsheet experience a plus.
• PLM/Oracle experience preferred.

JOB SKILLS & TRAITS

• Experience initiating, recommending, and implementing merchandise strategies.
• Strong understanding of and ability to apply market intelligence.
• Understanding of retail and the service environment.
• Experience identifying and interpreting product trends.
• Experience analyzing and applying consumer data.
• Track record of building profitable assortment plans.
• Skilled at cross functional influence.
• Experience working with accounts or retail stores to deliver profitable and relevant assortments.
• Works and communicates effectively with cross divisional leadership.
• Actively demonstrates managerial courage and is an advocate for their teams.
• Consensus building skills - Ability to persuade co-workers of the benefits of positive changes.
• Clear and effective written and verbal communication and strong interpersonal skills.

DUTIES & RESPONSIBILITIES

• Participate in Assortment Analysis meetings and contribute to pre-assortment strategy discussion.
• Define seasonal product strategies that identify future opportunities and trends.
• Ability to take current trends and translate into creative product applicable to client business type.
• Gather new/relevant trend info from WGSN and other trend resources in preparation for new line development.
• Negotiate, build and source strategic and profitable product assortments.
• Independently drive sales through the selection of product, pricing and return on investment.
• Use current and historical data to evaluate what is working effectively or not and create actionable insights that inform the line architecture.
• Demonstrate analytical and critical thinking and how to apply to the business.
• Run weekly merchandise status calls with clients and internal WIP meetings as needed.
• Ensure successful product line presentations to clients.
• Use data and influencing skills to gain partnership from internal partners and clients on assortment strategies to ensure profitability.
• Share productivity of assortment with accounts and internal partners.
• Confidence and ability to articulate and sell a concept to a business team.
• Responsible for areas including compliance, quality, and operational metrics (metrics including compliance, alliance partners, product margin, etc.)
• Negotiate buying terms with suppliers (price, quantity, quality, delivery, etc.).
• Oversee the execution of product launches.

OTHER

• Any travel involved? N/A
• Any financial/budgetary responsibility? Yes, minimal
• Strategic planning responsibilities? Yes
• Number of staff reporting to this position. N/A

LOCATION:

• For those that live within a reasonable commuting distance  of a BDA location — Woodinville, WA; Atlanta, GA; Austin, TX; Dallas, TX; Troy, MI; or Indianapolis, IN — the role offers a flexible onsite schedule of onsite 4 days per week (with 1 day remote). There is a strong preference to hire near one of these locations.

• This role is remote for candidates not located within a reasonable commuting distance from one of our BDA office locations.

Position Summary

As a key member of the Sales Leadership Team, the Director, Client Services plays a vital role in both the strategic direction and day-to-day leadership of assigned enterprise and hybrid client accounts. This role requires a dynamic leader who combines strong sales and operational acumen with the ability to drive strategic growth, mentor high-performing teams, and build trusted long-term client and internal partnerships.

You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving revenue growth across a portfolio of enterprise accounts, and ensuring consistent, high-quality delivery of branded merchandise solutions that meet client objectives and contractual commitments. This is a client-centric, results-driven position focused on delivering value through partnership, innovation, and operational excellence.

Key Responsibilities

Strategic Leadership & Planning

• Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies and align them with overall business objectives.
• Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.
• Analyze financial data, sales trends, and client performance to craft strategic plans and ensure continued margin and revenue growth.
• Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices.

Client Relationship Management

• Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long-term, trusted partnerships with clients.
• Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value.
• Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs) and other strategic initiatives.
• Monitor and enhance client satisfaction using data and insights such as NPS and VOC feedback.

Team Leadership & Development

• Manage, mentor, and develop a team of Account Managers and support staff, fostering a culture of accountability, collaboration, and continuous growth.
• Continually ensure updated Large Account Management Plans are well- documented for clear achievable strategy goals, executed by assigned team members, followed by all internally, and are designed to meet and exceed client expectations.
• Create client purpose, vision and business objectives which extend out from one to three years as a proactive retention strategy.
• Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations to ensure alignment with KPIs and forecast goals.
• Support professional development, identify leadership potential, and create growth opportunities within the team.
• Partner with HR to lead hiring, onboarding, and talent planning efforts.

Operational Execution & Sales Enablement

• Monitor team activity to ensure Salesforce CRM compliance, accurate forecasting, pipeline health, and timely quote/order processing.
• Oversee execution of large client projects and ensure alignment with internal resources, vendors, and compliance procedures.
• Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance to support seamless service delivery.
• Proactively forecast resource needs and potential allocations within assigned sales team and internally.
• Manage assigned P&L, budget targets, and OPEX controls to ensure both revenue growth and margin preservation.
• Client contract negotiation, content drafting, amendment/addendum drafting, execution management.

Cross-Functional & External Engagement

• Actively engage with industry trends, client industries, and marketplace developments to bring fresh insights and innovation to clients.
• Support business development efforts and assist with strategic pitches, program launches, and new client onboarding as needed.
• Represent the voice of the client in internal forums and act as a liaison across cross-functional teams.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 10+ years of experience in enterprise sales, account management, or client services, preferably in the branded merchandise or promotional products industry.
• 5+ years of direct team leadership and sales management experience.
• Strong track record of strategic client relationship management and revenue growth.
• Proficient in Salesforce or similar CRM platforms; strong Excel and PowerPoint skills.
• Exceptional communication, presentation, and negotiation skills, especially with executive-level clients.
• Financial acumen, including budgeting, forecasting, and margin analysis.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 50%.

Key Competencies

• Strategic and critical thinking with hands-on execution capability
• Leadership through collaboration and accountability
• Client-first mindset with a passion for brand building
• Analytical, data-driven decision making
• Creative problem-solving and adaptability

We are pleased to share the base salary range for this position is $150k to $180k. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

#LI-LG1

#LI-Onsite

JOB SUMMARY

Harper+Scott, a BDA company, is seeking a creative and strategic Marketing Manager to join our creative agency. With exciting shifts in the marketplace and our B-Corp certification, this is a tremendous opportunity to define and launch the company’s new brand strategy based on a thoughtful and impactful vision for strategic positioning and growth. 

The Marketing Manager will drive the in-house growth marketing strategy to improve brand awareness, inbound leads, increase client retention and acquisition as well as create mission-led campaigns to energize our workplace and engage our existing customer base. This includes, but is not limited to, website communications and SEO, content creation and social media campaigns, email and direct mail campaigns, PR content and publication strategy, lead generation and client retention strategies, as well as event planning for employee and client engagement.

The ideal candidate possesses strong writing skills, knowledge of all things current and relevant, a lofty design aesthetic, and an entrepreneurial spirit. This person has experience with growth/performance marketing, CRM analytics, defining and executing multi-layered projects while identifying and tracking KPI to nimbly adjust strategies. They are experienced in channel strategies and the digital ecosystem to drive successful campaign results, especially across inbound and larger digital campaigns in the B2B space.

Collaboration and creativity are central to this role, as the Marketing Manager will work directly with various departments within the company such as Sales, Design, and C-suite stakeholders. This is a full-time, high-impact position requiring thought leadership, independence, collaboration, and thorough execution

DUTIES AND RESPONSIBILITIES   

• Support the day-to-day execution of an integrated marketing campaign strategy aligned to drive sales, build brand awareness and improve client retention through meaningful personalized experiences in digital, social and PR channels.
• Develop and manage our corporate communications strategy—e.g. write or secure content for website and social media presence
• Manage execution end of marketing strategy set by C suite – e.g. lookbooks, direct mail, email blasts, and product/capability showcases
• Support PR strategies for key trade and business affiliations to increase brand awareness
• Supervise the execution of marketing activities from strategy to design to production
• Manage a marketing plan and budget while identifying and tracking KPI
• Work closely with marketing peers and executive stakeholders to support sales success
• Communicate strategies, budgets, timelines, and measures of success with C-suite officers
• Oversee the build and management of a marketing calendar, inclusive of all marketing initiatives with support from marketing coordinators etc

QUALIFICATIONS

• Experience working on a variety of marketing campaigns from beginning to end in a B2B environment
• Minimum of 4+ years of experience in B2B marketing; agency experience is a plus
• Experience in mentoring and delegating to junior team members
• Sound understanding of marketing principles
• Concrete examples of driving cutting-edge but results-driven campaign­­­­s
• Excellent writing, research, and analytics skills
• Strong and informed design aesthetic
• Experience in digital and confident and comfortable in digital storytelling
• Strong problem-solving ability, including metrics-driven thinking
• Strong analytical and project management skills
• Bachelor’s degree in business, marketing, advertising, or journalism; MBA preferred
• Computer proficient with Microsoft Office; Adobe InDesign and Photoshop a plus.

We are pleased to share the base salary range for this position is $105,000 to $115,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Location: Woodinville, WA (onsite 4 days a week, work from home on Friday)

Job Summary

​​Employee Experience and Enablement Engineer – IT Operations & Infrastructure position at BDA will be the primary owner of all innovation initiatives within IT Operations & Infrastructure.  This position will provide vision, design, project management, hands on interaction, and team leadership.  We are a small, dedicated, talent-dense IT team, who is comfortable wading into a broad variety of networking platforms and vendors, as well as contributing to other department goals and objectives.    
Technology Enablement Engineer ensures that BDA employees worldwide have seamless, intuitive, and resilient technology experiences. This role sits at the intersection of IT Operations and Infrastructure, and user experience, focusing on simplifying complex systems, enabling self-service, and introducing AI, automation, and digital tools to make technology effortless, efficient, and enjoyable. 

Duties and Responsibilities 

Promote a resilient, zero-touch Global Help Desk approach, where employees can solve issues quickly through self-service and automated support. Duties and Responsibilities 

Access Enablement, Identity and Security 

• Manage and optimize Microsoft Active Directory and Microsoft Entra ID environments, ensuring secure and seamless identity management. 

• Implement and maintain Zero Trust identity practices including conditional access, MFA, device compliance, and secure authentication. 

• Support and integrate Microsoft Defender security capabilities to strengthen endpoint, identity, and cloud protection. 

Digital Employee Experience 

• Improve the global employee technology experience, ensuring systems are intuitive, reliable, and consistent across locations. 

• Simplify complex IT systems into user-friendly, efficient workflows that reduce friction for employees. 

• Introduce modern workplace technologies that enhance productivity and digital collaboration. 

Touchless Help Desk & Self-Service Enablement 

• Design and implement touchless and zero-touch help desk capabilities through automation, self-service tools, and AI-driven support. 

• Enable employees to resolve common issues independently using knowledge bases, automation workflows, and guided solutions. 

• Reduce support tickets by improving self-service capabilities and automated issue resolution. 

IT Service & Asset Management 

• Own and evolve Atlassian Jira Service Management and Asset Management (CMDB) capabilities. 

• Ensure accurate asset visibility, lifecycle tracking, and integration with IT service workflows. 

• Use asset data and automation to improve incident response, troubleshooting, and infrastructure planning. 

Automation & AI Enablement 

• Drive the adoption of AI and automation across IT operations to reduce manual work and accelerate service delivery. 

• Build automated workflows for onboarding, access management, device provisioning, and support requests. 

• Identify opportunities to improve operational efficiency through automation and intelligent tools. 

Collaboration & Global Support 

• Partner with Infrastructure, Security, and business teams to simplify systems and improve usability. 

• Support global rollouts of new technologies and tools. 

• Gather employee feedback to continuously improve the digital workplace experience. 

Job Skills and Traits 

• Strong expertise in Microsoft Active Directory, Microsoft Entra ID, and identity lifecycle management 

• Experience implementing Microsoft Defender security solutions 

• Knowledge of Zero Trust security architecture 

• Experience with Atlassian Jira Service Management and Jira Assets 

• Strong understanding of ITIL-based service management practices 

• Experience implementing self-service help desk and automated support models 

• Familiarity with AI-driven IT support tools and automation platforms 

• Ability to translate complex technical concepts into simple, user-friendly solutions 

• Excellent collaboration and communication skills across technical and non-technical teams 

Qualifications - What This Role Delivers 

• Seamless, intuitive, and resilient technology experiences for employees worldwide. 

• Higher adoption of digital tools, AI, and automation. 

• Faster issue resolution with minimal human intervention through zero-touch solutions. 

• A consistent, modern, and positive employee experience across all regions and IT systems. 

• Secure and streamlined identity and access management across the organization 

• Modern, touchless help desk model driven by automation and self-service 

• Improved asset visibility and service management through Jira platform capabilities 

• Higher adoption of digital tools and automation 

#LI-AH1
#LI-Onsite

We are pleased to share the base salary range for this position is $90,000 to $110,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

The L&D Sales Training Partner is a key member of the Learning & Development team and a strategic partner to Sales leadership. This role is responsible for building the sales capabilities that fuel BDA’s growth — designing, delivering, and sustaining high‑impact training that equips our Sales teams to win. 

This individual will collaborate closely across BDA business units to elevate sales performance, enhance selling skills, support revenue‑driving initiatives, and contribute to a strong, scalable learning culture.  

Location
At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you must live within commuting distance from the following office locations to be onsite 4 days a week:

• Troy, MI
• Atlanta, GA
• Woodinville, WA

Responsibilities

Sales Training Strategy & Delivery 

• Champion a performance‑driven sales learning culture across BDA. 

• Assess, design, and deliver sales training programs across the full sales cycle: prospecting, discovery, pitching, solution selling, negotiation, closing, and account management. 

• Facilitate engaging training sessions for both small groups and large cohorts across in‑person, virtual, and digital platforms. 

• Conduct post‑training reinforcement, coaching, and assessments to ensure skill adoption and measurable performance improvement. 

Curriculum Development & Learning Design 

• Review existing sales training curricula and resources to ensure alignment with current and future go‑to‑market strategies. 

• Identify skill gaps, propose learning solutions, and collaborate with Sales leadership to refine and implement improvements. 

• Create, maintain, and update structured sales learning paths, job aids, playbooks, tools training, and performance support materials. 

• Oversee lifecycle management of sales learning programs to ensure ongoing relevance and effectiveness. 

Stakeholder Partnership & Business Alignment 

• Partner closely with Sales, Sales Ops, Marketing, and other operational units to understand business needs and translate them into targeted training initiatives. 

• Build strong, trusted partnerships with Sales leaders and SMEs to ensure training directly supports revenue objectives and performance expectations. 

• Contribute to crossfunctional initiatives such as product launches, sales tool adoption, process changes, and new methodology rollouts. 

• Collaborate with internal experts to apply adult learning principles and instructional design best practices. 

Systems Expertise & Program Oversight 

• Utilize the Adobe LMS to manage sales training programs, track completion, ensure data accuracy, and analyze training effectiveness. 

• Support the L&D team in certifying and coaching internal trainers across sales functions. 

• Evaluate external vendors when needed and support selection, negotiation, and onboarding. 

• Stay informed of industry trends, competitive shifts, and internal business developments that impact sales capability needs. 

Culture & Values 

• Demonstrate and model BDA’s Core Values through all training, facilitation, and stakeholder engagement. 

• Promote a learning environment where sales professionals feel supported, challenged, and motivated to grow. 

Experience Requirements 

• Minimum 10–12 years of experience in Sales Training, Sales Enablement, Sales Leadership, or L&D roles with significant sales focused responsibilities. 

• Proven experience designing and delivering training that improves sales performance and revenue outcomes. 

• Demonstrated success facilitating sales training across multiple modalities (live, virtual, digital, hybrid). 

• Handson experience working directly with sales teams in fast paced, metrics driven environments. 

• Strong understanding of CRM systems — Salesforce preferred — and the ability to train others on sales process and pipeline management. 

• Demonstrated leadership experience through project ownership, program leadership, or people development responsibilities. 

• Proven track record of analyzing performance data to identify skill gaps and measure learning impact. 

Qualifications 

• Bachelor’s degree in Business, Education, Communications, or related field. 

• Certification in facilitation, digital learning design, instructional design, or a related area (completed or in progress). 

• Deep knowledge of modern sales methodologies. 

• Strong communication skills with the ability to inspire, motivate, and energize sales professionals. 

• Advanced instructional design capabilities with expertise in adult learning theory. 

• Strong critical thinking and analytical skills, with the ability to simplify complex information for learners. 

• Ability to lead through influence, credibility, and expertise — especially with senior stakeholders. 

• Skilled at guiding sales teams through change with empathy, clarity, and structure. 

• Ability to identify sales skill gaps, partner with HRBPs, and create targeted development solutions. 

• Detail oriented yet able to maintain a strategic, big picture perspective. 

We are pleased to share the base salary range for this position is $95,000 to $115,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

BDA is seeking an experienced Payroll Specialist with a strong background in both domestic and international payroll processing. The ideal candidate will have at least 5 years of hands-on payroll experience, a deep understanding Workday and ADP systems (certifications preferred), and strong Excel skills to support detailed reporting and reconciliations.

Location: This role requires onsite presence 4 days a week to the Atlanta, GA or Plainfield, IN location.

Responsibilities: 

- Processing weekly, bi-weekly, and monthly payroll for over thousand employees across multiple states and globally using ADP.
- Managing state and federally mandated garnishments and wage verifications in ADP. 
- Maintaining and auditing employee PTO accruals.
- Payroll deduction and PTO accrual reconciliation. 
- Managing the electronic and online timekeeping system for hourly employees.
- Payment of commissions, sales incentives, bonuses accurately and in a timely manner, in alignment with compensation structures.
- Running weekly and monthly ad hoc reporting.
- Using smart compliance for garnishments and pay cards.

Qualifications:

• Minimum 5 years of payroll experience, including multi-state and international processing
• Workday and ADP Celergo experience required
• Strong ADP systems knowledge (former ADP employees highly preferred)
• Fluent in English required
• Proficient in Microsoft Suite (VLOOKUP, Pivot Tables, advanced formulas)
• Solid understanding of payroll tax regulations (Federal, State, Local) Pension, filings, and garnishment processing
• Excellent attention to detail and problem-solving skills, excellent reconciliation skillset
• Ability to manage confidential data with discretion
• Payroll certification is a plus or years of service

We are pleased to share the base salary range for this position is $75,000 - $90,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth.

#LI-LG1

#LI-Hybrid

Future Account Manager Opportunities – Branded Merchandise & Sales Growth

Location: Various U.S. and International Locations | Apply now to be considered for future openings

Industry: Promotional Merchandise, Branded Goods, Client Account Growth

Note: This post is for future roles and not tied to an active opening.

Have you been following BDA and are eager to be considered for an opportunity with us?

We understand that excitement—and we appreciate it. If you’re in sales or account management and haven’t seen a current role that matches your background just yet, this post is for you.

We’re always looking for talented professionals to help us grow and support client partnerships, and if there may not be an active opening that matches today, we want to get to know you a bit more — so we’re ready when the right fit opens up.

Why Apply Now?

We frequently bring on new clients with very specific needs, such as:

• Industry expertise (Automotive, Sports, Retail, Fitness, Tech, and more)
• Local presence in a certain geographic area
• Specific sales experience (e.g., enterprise selling, merchandising, promotional campaigns, pop-ups)

By applying now and completing our brief questionnaire, you give us the tools to:

• Understand your background, location, and areas of expertise
• Flag your profile when a great-fit opportunity opens up
• Reach out directly before we post the role publicly

*Important Note: We value transparency. We review your questionnaire and resume side by side. If your responses don't match your experience, your candidacy may no longer be considered.

What These Roles Typically Involve

While every client and opportunity is different, most Account Manager roles at BDA involve:

• Developing and growing relationships with new and existing clients
• Delivering creative branded merchandise programs that align with a company's brand and campaign goals
• Serving as a subject matter expert in all things branding and merchandising
• Managing product pitches, asking the right questions, and onsite/virtual client meetings
• Collaborating cross-functionally with sales ops, marketing, sourcing, and logistics teams
• Using Salesforce to manage your pipeline, forecasting, and performance tracking
• Building and executing account strategies that drive growth and impact

You Might Be a Great Fit If You:

• Have experience in sales, client management, or branded merchandise
• Are proactive, curious, and great at asking the right questions
• Know how to build long-term partnerships through strategy and service
• Have worked with Fortune 500 clients—or are ready to grow into it
• Are based near (or open to working near) key client locations
• Thrive in a fast-paced, collaborative, and forward-thinking environment
• Are energized by building something meaningful alongside great teammates

Note: While experience with enterprise accounts is a plus, it’s not required. We value hunger, humility, and transferable skills.

About BDA

Bensussen Deutsch & Associates, LLC (BDA) is a global leader in branded merchandise and marketing services for some of the world’s most recognized brands—think AT&T, Dell, Major League Sports, Corona, FedEx, GitHub, Orangetheory Fitness, Coca-Cola, and ExxonMobil.

With 40+ years of experience, we deliver high-impact merchandise solutions through strategy, speed, and creativity.

Fun Facts

• BDA ranks #6 on Counselor’s Top 40 Distributors (2025)
• CEO Jay Deutsch was named to the Top 10 of Counselor’s Power 50 in 2024
• Named a Best Place to Work in Sports by Sports Business Journal

No Current Openings? No Problem.

Apply now to be considered for future roles. We’ll keep your information on file and reach out when your background aligns with new client opportunities.

Location Requirement:

• This role follows a flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote day, at one of the following BDA office locations: Atlanta, GA (ideal), Austin or Dallas, TX, Troy, MI, Indianapolis, IN
• To be considered, candidates must live within a reasonable commuting distance of one of these offices, as regular in-person collaboration is essential to this role.

Position Overview: 

At BDA, this position is internally known as a Sr. Program Account Manager — the person responsible for managing promotional merchandising programs and eCommerce assortments for our clients (not a technical or IT-focused program management role).

The Senior Program Account Manager role requires a highly strategic individual contributor who can independently lead complex client programs, influence senior stakeholders, and drive measurable revenue growth through data-driven merchandising and eCommerce strategies. It plays a crucial role in optimizing our online product offerings, ensuring inventory availability, and implementing targeted marketing campaigns to maximize sales and profitability.

Key Responsibilities:  

• Primary client contact on assigned account(s), requiring expert understanding of the client(s) business, industry, and competitors.
• Sales Strategy: Develop and implement sales strategies to achieve revenue targets, including pricing strategies, promotional campaigns, and cross-selling initiatives.
• Merchandise Assortment: Drive the strategic assortment plan that aligns with client preferences, market trends, and objectives.
• Marketing Collaboration: Collaborate with the marketing team to develop online marketing campaigns that drive traffic, increase conversion rates, and enhance customer engagement.
• Data Analysis: Utilize analytics tools to track sales performance, evaluate marketing campaign effectiveness, and identify opportunities for optimization.
• Competitive Analysis: Monitor competitor activities and market trends to identify opportunities and threats, adjusting strategies accordingly to maintain a competitive edge.
• Customer Experience: Ensure a seamless and user-friendly online shopping experience by optimizing product listings, navigation, and checkout processes.
• Cross-functional Collaboration: Work closely with Program Ops managers, marketing, and inventory teams to ensure seamless execution of merchandising initiatives.
• Team Leadership: Develop high-performing program sales coordinators, providing guidance, mentorship, and support to achieve departmental goals.
• Collaborate with inventory team to monitor inventory levels, initial buys, re-buys and liquidation of discontinued stock
• Other job duties and projects as assigned

Job Skills and Traits:

• Proven ability to sell solutions and strategies to multiple clients
• Proven ability to influence clients towards mutually beneficial solutions
• Solution oriented
• Strong project management skills
• Strong presentation skills
• Ability to prioritize and manage multiple tasks/assignments, to meet deadlines
• Highly organized and detail oriented
• Understand and manage forecasting, budgets and P&L statements
• Clear and effective communication skills with both internal and external stakeholders
• Results focused – consistently achieves profitable sales goals
• Ability to remain flexible and willing to change strategies as business needs dictate.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in ecommerce sales management, preferably in a retail or consumer goods environment.
• Strong understanding of ecommerce platforms, digital marketing strategies, and online merchandising techniques.
• Proficiency in data analysis and ecommerce analytics tools (e.g., Google Analytics, Adobe Analytics).
• Experience managing high-revenue or enterprise-level client accounts.
• Strong background in client-facing strategic planning and quarterly/annual business reviews.
• Demonstrated success owning and growing complex client, including responsibility for revenue performance, assortment strategy, and promotional planning.
• Proven ability to influence senior client stakeholders and drive strategic decisions through data-driven insights, market analysis, and business performance reviews.
• Experience leading cross-functional initiatives across marketing, operations and inventory to deliver large-scale merchandising or eCommerce programs.
• Excellent communication skills with the ability to collaborate cross-functionally and influence stakeholders.
• Strategic thinker with a track record of driving sales growth through innovative merchandising and marketing strategies.
• Detail-oriented and analytical mindset with strong problem-solving skills.

#LI-LG1
#LI-Onsite

We are pleased to share the base salary range for this position is $83,000 to $98,000 with additional bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Location Requirement:

• This role follows a flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote day, at one of the following BDA office locations: Atlanta, GA (ideal), Austin or Dallas, TX, Troy, MI, Indianapolis, IN
• To be considered, candidates must live within a reasonable commuting distance of one of these offices, as regular in-person collaboration is essential to this role.

Position Overview: 

At BDA, this position is internally known as a Program Manager — the person responsible for managing promotional merchandising programs and eCommerce assortments for our clients (not a technical or IT-focused program management role).

We are looking for a strategic and results-driven Program Account Manager to lead our online sales initiatives and drive growth through effective merchandise assortment, inventory management, and marketing strategies. As the Program Sales Manager, you will play a crucial role in optimizing our online product offerings, ensuring inventory availability, and implementing targeted marketing campaigns to maximize sales and profitability.

Key Responsibilities:  

• Primary client contact on assigned account(s), requiring expert understanding of the client(s) business, industry, and competitors.
• Sales Strategy: Develop and implement sales strategies to achieve revenue targets, including pricing strategies, promotional campaigns, and cross-selling initiatives.
• Merchandise Assortment: Drive the strategic assortment plan that aligns with client preferences, market trends, and objectives.
• Marketing Collaboration: Collaborate with the marketing team to develop online marketing campaigns that drive traffic, increase conversion rates, and enhance customer engagement.
• Data Analysis: Utilize analytics tools to track sales performance, evaluate marketing campaign effectiveness, and identify opportunities for optimization.
• Competitive Analysis: Monitor competitor activities and market trends to identify opportunities and threats, adjusting strategies accordingly to maintain a competitive edge.
• Customer Experience: Ensure a seamless and user-friendly online shopping experience by optimizing product listings, navigation, and checkout processes.
• Cross-functional Collaboration: Work closely with Program Ops managers, marketing, and inventory teams to ensure seamless execution of merchandising initiatives.
• Team Leadership: Develop high-performing program sales coordinators, providing guidance, mentorship, and support to achieve departmental goals.
• Collaborate with inventory team to monitor inventory levels, initial buys, re-buys and liquidation of discontinued stock
• Other job duties and projects as assigned

Job Skills and Traits:

• Proven ability to sell solutions and strategies to multiple clients
• Proven ability to influence clients towards mutually beneficial solutions
• Solution oriented
• Strong project management skills
• Strong presentation skills
• Ability to prioritize and manage multiple tasks/assignments, to meet deadlines
• Highly organized and detail oriented
• Understand and manage forecasting, budgets and P&L statements
• Clear and effective communication skills with both internal and external stakeholders
• Results focused – consistently achieves profitable sales goals
• Ability to remain flexible and willing to change strategies as business needs dictate.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in ecommerce sales management, preferably in a retail or consumer goods environment.
• Strong understanding of ecommerce platforms, digital marketing strategies, and online merchandising techniques.
• Proficiency in data analysis and ecommerce analytics tools (e.g., Google Analytics, Adobe Analytics).
• Excellent communication skills with the ability to collaborate cross-functionally and influence stakeholders.
• Strategic thinker with a track record of driving sales growth through innovative merchandising and marketing strategies.
• Detail-oriented and analytical mindset with strong problem-solving skills.

#LI-LG1
#LI-Onsite

We are pleased to share the base salary range for this position is $70,000 to $82,000 with additional bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Location Requirement:

• Chicago, IL 
• This role follows an onsite schedule (3) days per week, with one (2) remote days
• To be considered, candidates must live within a reasonable commuting distance of downtown Chicago

Position Overview: 

At BDA, this position is internally known as a Program Manager — the person responsible for managing promotional merchandising programs and eCommerce assortments for our clients (not a technical or IT-focused program management role).

We are looking for a strategic and results-driven Program Account Manager to lead our online sales initiatives and drive growth through effective merchandise assortment, inventory management, and marketing strategies. As the Program Sales Manager, you will play a crucial role in optimizing our online product offerings, ensuring inventory availability, and implementing targeted marketing campaigns to maximize sales and profitability.

Key Responsibilities:  

• Primary client contact on assigned account(s), requiring expert understanding of the client(s) business, industry, and competitors.
• Sales Strategy: Develop and implement sales strategies to achieve revenue targets, including pricing strategies, promotional campaigns, and cross-selling initiatives.
• Merchandise Assortment: Drive the strategic assortment plan that aligns with client preferences, market trends, and objectives.
• Marketing Collaboration: Collaborate with the marketing team to develop online marketing campaigns that drive traffic, increase conversion rates, and enhance customer engagement.
• Data Analysis: Utilize analytics tools to track sales performance, evaluate marketing campaign effectiveness, and identify opportunities for optimization.
• Competitive Analysis: Monitor competitor activities and market trends to identify opportunities and threats, adjusting strategies accordingly to maintain a competitive edge.
• Customer Experience: Ensure a seamless and user-friendly online shopping experience by optimizing product listings, navigation, and checkout processes.
• Cross-functional Collaboration: Work closely with Program Ops managers, marketing, and inventory teams to ensure seamless execution of merchandising initiatives.
• Team Leadership: Develop high-performing program sales coordinators, providing guidance, mentorship, and support to achieve departmental goals.
• Collaborate with inventory team to monitor inventory levels, initial buys, re-buys and liquidation of discontinued stock
• Other job duties and projects as assigned

Job Skills and Traits:

• Proven ability to sell solutions and strategies to multiple clients
• Proven ability to influence clients towards mutually beneficial solutions
• Solution oriented
• Strong project management skills
• Strong presentation skills
• Ability to prioritize and manage multiple tasks/assignments, to meet deadlines
• Highly organized and detail oriented
• Understand and manage forecasting, budgets and P&L statements
• Clear and effective communication skills with both internal and external stakeholders
• Results focused – consistently achieves profitable sales goals
• Ability to remain flexible and willing to change strategies as business needs dictate.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in ecommerce sales management, preferably in a retail or consumer goods environment.
• Strong understanding of ecommerce platforms, digital marketing strategies, and online merchandising techniques.
• Proficiency in data analysis and ecommerce analytics tools (e.g., Google Analytics, Adobe Analytics).
• Excellent communication skills with the ability to collaborate cross-functionally and influence stakeholders.
• Strategic thinker with a track record of driving sales growth through innovative merchandising and marketing strategies.
• Detail-oriented and analytical mindset with strong problem-solving skills.

#LI-LG1
#LI-Hybrid

We are pleased to share the base salary range for this position is $70,000 to $82,000 with additional bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Location Requirement:

• This role follows a flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote day, at one of the following BDA office locations: Woodinville, WA, Atlanta, GA (ideal), Austin or Dallas, TX, Troy, MI, Indianapolis, IN
• To be considered, candidates must live within a reasonable commuting distance of one of these offices, as regular in-person collaboration is essential to this role.

Position Overview: 
The Director of Operations, Program Management is a senior leadership role responsible for driving operational excellence across multiple programs. This position oversees a team of managers and leads (3–8 direct reports, total team size 20–30 employees) and serves as a critical partner to cross-functional leaders to ensure streamlined processes, consistent execution, and adoption of best practices. Balancing both strategic leadership and hands-on execution, this role plays a key part in optimizing operational workflows, ensures on time product launches, and ongoing program execution and delivering business results. 

This leader operates at the intersection of eCommerce, operations, and technology, translating business strategy into disciplined execution. They will own program governance, standardization, and performance management across a high-volume, fast-paced environment, ensuring consistent delivery against timelines, budgets, and client expectations.

A critical component of this role is strong communication and executive presence, the ability to clearly articulate operational strategy, influence cross-functional stakeholders, and confidently present insights, risks, and recommendations to senior leadership and clients.

The ideal candidate is both strategic and hands-on, someone who can build structure in ambiguity, drive accountability across cross-functional teams, and continuously improve how work gets done at scale.

Key Responsibilities 

• Leadership & Team Development

• Lead, coach, and develop a high-performing team of program managers, supervisors, and operations leads.
• Establish clear roles, accountability frameworks, and performance expectations across all levels.
• Build bench strength and succession plans to support organizational growth.
• Foster a culture of ownership, urgency, and continuous improvement.
• Communicate priorities, performance expectations, and organizational changes with clarity and consistency.

• Program Execution & Delivery Excellence

• Own end-to-end execution of eCommerce programs, including product launches, site updates, and ongoing merchandising initiatives.
• Ensure programs are delivered on time, within scope, and aligned to client and business expectations.
• Implement standardized program management frameworks, tools, and best practices across all programs.
• Drive consistency in intake, scoping, execution, and delivery across all client accounts.
• Proactively communicate program status, risks, and mitigation plans to stakeholders and executive leadership.

• Process Optimization & SOP Governance

• Design, implement, and continuously improve scalable operational processes and SOPs.
• Identify inefficiencies and bottlenecks across workflows (order management, content deployment, site readiness, etc.) and implement solutions.
• Establish quality control standards and audit mechanisms to ensure execution accuracy.
• Lead initiatives to reduce cycle times and increase throughput without sacrificing quality.
• Ensure documentation is clear, actionable, and easily adopted across teams.

• Cross-Functional Alignment

• Partner closely with purchasing/planning, merchandising, creative, sales, and technology teams to ensure alignment on priorities and execution plans.
• Act as the operational bridge between strategy and execution, ensuring clarity of requirements and timelines.
• Improve communication flows, handoffs, and accountability across departments.
• Influence decision-making through clear, concise, and data-backed communication.

• Program Governance & Planning

• Own program governance structures, including intake processes, prioritization frameworks, and resource allocation.
• Oversee integrated calendars for product launches, site updates, and key milestones across all programs.
• Ensure capacity planning aligns with demand forecasts and business growth targets.
• Present program plans, tradeoffs, and resourcing needs to senior leadership for alignment and decision-making.

• Performance Management & KPI Reporting

• Define and track key operational KPIs (e.g., SLA adherence, cycle time, launch accuracy, backlog health, productivity).
• Build and deliver executive-level reporting with actionable insights and recommendations.
• Drive accountability across teams through data-driven performance management.
• Clearly communicate performance trends, risks, and opportunities to leadership in a concise and compelling manner.

• Financial & Resource Management

• Oversee program-level financials, including labor planning, cost management, and efficiency targets.
• Align resource allocation with program demand and business priorities.
• Identify opportunities to optimize cost structures while maintaining service levels.
• Present financial insights and tradeoffs to leadership to support informed decision-making.

• Change Management & Strategic Initiatives

• Lead large-scale operational initiatives, including new program launches, process transformations, and organizational changes.
• Drive adoption of new tools, processes, and ways of working across teams.
• Support company-wide strategic priorities and Wildly Important Goals (WIGs) through operational execution.
• Serve as a visible leader and communicator during periods of change, ensuring alignment and clarity at all levels.

• Technology & Systems Enablement

• Partner with Technology and Product teams to define and prioritize system enhancements and tool improvements.
• Drive adoption and optimization of eCommerce platforms, workflow tools, and reporting systems.
• Translate operational needs into scalable system requirements and automation opportunities.
• Communicate technical concepts and tradeoffs effectively to non-technical stakeholders.

Qualifications 

• Bachelor’s degree in Business, Operations Management, or related field (MBA preferred).
• 10+ years of experience in operations, program management, or eCommerce execution.
• 5+ years of leadership experience managing managers and scaled teams.
• Proven experience leading high-volume eCommerce operations (product launches, merchandising, or digital content execution).
• Strong understanding of eCommerce ecosystems, including platforms, product lifecycle, and digital merchandising workflows.
• Demonstrated success in building and scaling operational processes in fast-paced, ambiguous environments.
• Exceptional program management and organizational skills with the ability to manage multiple complex initiatives simultaneously.
• Strong executive presence with experience presenting to and influencing senior leadership (VP/C-suite).
• Data-driven mindset with experience leveraging KPIs, dashboards, and reporting tools to drive decisions.
• Experience with project management and workflow tools (e.g., Smartsheet, Asana, Monday.com, Jira).
• Strong problem-solving skills with a bias for action and continuous improvement.

Reporting Structure 
This role reports directly to the DVP of Operations.

Travel Requirements
10%

What Success Looks Like

First 90 Days

• Establish credibility and trust with cross-functional partners (Planning, Purchasing, Merchandising, Sales, Creative, Finance and Technology) through clear communication and partnership.
• Complete a comprehensive assessment of current programs, workflows, team structure, and operational gaps.
• Gain full visibility into active programs, key clients, and upcoming launch calendars.
• Identify immediate risks, inefficiencies, and quick-win opportunities; work with XF partners to begin implementing targeted improvements.
• Align team on priorities, roles, and performance expectations; stabilize execution where needed.
• Standardize core reporting and begin delivering consistent, concise updates to leadership on program health, KPIs, and risks.
• Build relationships with key clients/stakeholders and confidently represent operations in leadership discussions.

Within 6 Months

• Implement scalable program management frameworks, SOPs, and governance models across all eCommerce programs.
• Demonstrate measurable improvements in key KPIs (e.g., on-time launch, in stock rates, SLA adherence, quality/accuracy).
• Establish a predictable, well-communicated operating rhythm (intake, planning, execution, reporting).
• Drive stronger cross-functional alignment, reducing friction and improving speed-to-market for launches and updates.
• Partner with Technology to prioritize and implement system or tooling enhancements that increase efficiency and visibility.
• Build a high-performing leadership team with clear accountability, development plans, and succession readiness.
• Deliver clear, data-driven executive presentations that influence decision-making and reinforce operational credibility.

Within 12 Months

• Fully operationalize a scalable, efficient eCommerce program management model that supports business growth.
• Achieve sustained improvements in productivity, cost efficiency, and program delivery quality.
• Establish operations as a strategic partner to Sales, contributing to revenue growth and client satisfaction.
• Lead successful execution of large-scale initiatives (new client launches, platform expansions, or operational transformations).
• Create a culture of continuous improvement, accountability, and operational excellence across the organization.
• Be recognized as a trusted leader with strong executive presence, consistently influencing strategy and driving results at the leadership level.

We are pleased to share the base salary range for this position is $135,000 to $155,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-Onsite

#LI-LG1

Location: Woodinville, WA with frequent visits to clients Headquarters (located in Seattle) 

Position Summary 

In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products and retail product development space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration. 

You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives. 

Key Responsibilities 

Strategic Sales & Account Growth 

• Own and exceed sales and margin goals across assigned accounts.
• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts. 

Client Relationship & Brand Stewardship 

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver 

Cross-Functional Collaboration 

• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations. 

Operational Execution  

• Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met
• Ensure all project communications, updates, and deliverables meet client and internal expectations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking. 

Client Events & Onboarding 

• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.
• Participation in departmental and other meetings as required
• Other duties as assigned by direct manager, sales leadership and/or executive team 

Qualifications 

• Bachelor’s degree in Marketing, Communications, Business, or related field/experiences.
• Experience partnering with high-end retail clients (e.g., luxury, lifestyle, or premium food & beverage brands) to create bespoke promotional product assortments that reinforce brand identity and drive engagement. 
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite, and in giving Presentations; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 10%. 

#LI-LG1
#LI-Onsite

We are pleased to share the base salary range for this position is $82,000 to $90,000 with bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

POSITION SUMMARY

In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration.

You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives.

LOCATION:

• Preferred residence within New Jersey, New York (Metro), or Philadelphia area

KEY RESPONSIBILITIES

Strategic Sales & Account Growth

• Prepare and maintain an actionable strategic account plan using the OST model (Objective, Strategy, Tactics) for all assigned accounts focused on quarterly budget attainment (profit and margin results).
• Own and exceed sales and margin goals across assigned accounts.
• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts.
• Ensure data hygiene guideline compliance. Manage all opportunities, tasks, and key performance indicators to prescribed guidelines through insights from Salesforce CRM, promo and program performance analysis, and proactive recommendations.

Client Relationship & Brand Stewardship

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver.

Cross-Functional Collaboration

• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations.

Operational Execution

• Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met
• Ensure all project communications, updates, and deliverables meet client and internal expectations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking.

Client Events & Onboarding

• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.
• Participation in departmental and other meetings as required
• Other duties as assigned by direct manager, sales leadership and/or executive team

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• 3+ years of beer supplier or distributor experience is required.
• 2+ years of experience in the North Eastern beverage industry experience strongly preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

#LI-Remote 

#LI-LG1

We are pleased to share the base salary range for this position is $70,000 to $85,000 plus incentive compensation. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Position Summary

As an Account Manager – Sports Sponsorships at BDA, you will play a vital role in building and maintaining strong relationships with our clients. Your primary focus will be on understanding their needs and objectives, recommending suitable merchandise solutions and programs, and ensuring the successful execution and on-time delivery of projects. You will collaborate with various internal teams to meet customer expectations and contribute to the overall growth and success of BDA while meeting your client’s needs.

This role requires prior experience in the sports industry, including working with or within professional teams, leagues, collegiate athletics, or sports sponsors. A strong understanding of how sponsorships impact fan engagement, branding, and merchandise strategy is essential.

The role of Account Manager at BDA is dynamic and customer focused. Success in this position requires a combination of sales acumen, relationship building, creativity, project management, product knowledge, and the ability to consistently deliver excellent service to clients. By fostering strong relationships and providing valuable promotional solutions, the Account Manager significantly contributes to the growth and success of BDA and the client’s marketing and branding goals.

LOCATION

• This is a remote position, but candidates must live in Charlotte, NC to support periodic onsite meetings and local collaboration.

Key Responsibilities

• Manage contact and opportunity database
• Build and develop and nurture relationships with current clients, opening up organic opportunities within portfolio
• Assist in developing proactive strategy, presentation and pitches for Client and large opportunities
• Ability to execute Strategic Account Plans
• Deliver results by achieving short and long-term sales and profitability goals
• Ensure ease of process and high levels of professionalism when interacting with internal partners
• Ensure ease of process, establishing trusted service, managing projects from ideation to completion
• Understand the BDA business units and processes for each to evaluate appropriate business opportunities
• Translate client sponsorship objectives into compelling merchandise programs that drive fan engagement and brand visibility
• Understanding our client’s financial needs from revenue, costs to margin
• Responsible for tracking and measuring success of business efforts
• Monitor competitive products and marketing activities

Qualifications

• 5+ years of positive Account Management or Business Development experience
• Experience in a sales, marketing, or account management capacity supporting sports teams, leagues, events, or sponsors
• Demonstrated experience executing or supporting branded merchandise and sponsorship activations
• Proven track record of increasing sales and business opportunities through client development
• Strong interpersonal skills
• Ability to deliver client presentations
• Ability to work with assigned budgets and forecasts

Key Competencies

• • Energetic self-starter
  • Hungry to grow and nurture our clients
  • Always in learning mode and coachable
  • Team player
  • Accountability, Urgency, Passion
  • Hunter sales mentality

We are pleased to share the base salary range for this position is $80k to $90k. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-Remote

#LI-LG1

Location Requirement:

• This role will be on site at our office in Plainfield, IN

Position Overview: 

We are seeking a senior operations leader to oversee our flagship fulfillment facility and provide strategic leadership across our North America network. This role is accountable for driving operational excellence, scaling a multi-site distribution model, and delivering best-in-class service for a diverse client base.

This leader will own end-to-end performance across safety, service, and employee engagement. This position will assist in building a standardized, scalable operating model to support continued growth, acquisitions, and complex business needs. The role also plays a critical part in shaping the future of our network through technology, automation, and data-driven decision-making.

This is a highly visible leadership position with full P&L responsibility and significant influence over the direction of operations across North America.

KEY RESPONSIBILITIES

• Lead day-to-day operations across a multi-site, multi-shift North America network, ensuring consistent execution and service
• Drive measurable improvements in safety, quality, service levels, and employee engagement
• Build and develop a high-performing leadership team, creating a strong bench to support growth and succession planning
• Own full P&L performance across labor, facilities, freight, capital investments, and systems
• Develop and execute strategic financial plans aligned to business objectives
• Lead integration of newly acquired facilities into unified systems, processes, and performance metrics
• Optimize network performance through process standardization and continuous improvement
• Evaluate and implement automation, systems, and infrastructure enhancements leading to improved throughput and cost reduction
• Leverage data, analytics, and emerging technologies to anticipate demand and inform operational decisions
• Champion Lean principles and Six Sigma methodologies, including Kaizen events, to drive continuous improvement
• Foster strong partnerships across internal stakeholders and site leadership teams
• Serve as a key ambassador for fulfillment operations, aligning priorities across functions and multiple sites

DESIRED QUALIFICATIONS

Leadership Profile

• Builder of teams and culture, with a focus on accountability, engagement, and performance
• Hands-on, high-impact leader with the ability to operate both strategically and tactically
• Proven ability to lead in fast-paced, complex, and evolving environments while managing multiple priorities
• Communicate effectively at all levels of the organization, influencing strategic decisions and outcomes
• Data-driven decision maker with a track record of solving complex problems and delivering measurable results

Experience & Skills

• Bachelor’s degree required; MBA preferred
• 8+ years of progressive supply chain or operations experience, including 2+ years in senior leadership across multiple sites
• Demonstrated success scaling operations, driving standardization, and improving network performance
• Experience implementing Warehouse Management Systems (WMS)
• Demonstrated proficiency of Oracle EBS and/or WMS (Manhattan SCALE) preferred
• Experience with Lean, Six Sigma, and continuous improvement methodologies

PHYSICAL DEMANDS & WORK ENVIRONMENT

• 10% travel across North America required to support site alignment and performance
• Ability to operate effectively in both office and distribution center environments, including standing, walking, and observing operations

We are pleased to share the base salary range for this position is $150,000 to $170,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-Onsite

#LI-LG1

WORK LOCATION AND SCHEDULE

• For those that live within a reasonable commuting distance  of a BDA location — Woodinville, WA; Atlanta, GA; Austin, TX; Dallas, TX; Troy, MI; or Indianapolis, IN — the role offers a flexible onsite schedule of onsite 4 days per week (with 1 day remote).
• This role is remote for candidates that are not located within a reasonable commuting distance from one of our USA BDA office locations.

The Account Manager is a strategic, customer-focused leader responsible for managing and growing complex client accounts while supporting the overall account strategy established by the National Account Manager. As a trusted partner to clients and internal teams, the Sr. Account Manager proactively identifies growth opportunities, leads high-impact merchandise programs, and ensures exceptional service delivery. Leading by example, mentor teammates, and play a critical role in driving client satisfaction, revenue growth, and long-term account success.

Key Responsibilities

Account Strategy & Growth Enablement

• Prepare and maintain an actionable strategic account plan using the OST model (Objective, Strategy, Tactics) for all assigned accounts focused on quarterly budget attainment (profit and margin results).
• Manage and grow assigned accounts by meeting or exceeding sales, margin, and profitability targets.
• Partner with the National Account Manager to execute account strategies, priorities, and growth initiatives.
• Identify, develop, and advance upsell and cross-sell opportunities across BDA products, programs, and services.
• Lead opportunity strategy, presentations, and pitches for complex or high-visibility initiatives.
• Ensure data hygiene guideline compliance. Manage all opportunities, tasks, and key performance indicators to prescribed guidelines through insights from Salesforce CRM, promo and program performance analysis, and proactive recommendations.

Client Relationship Management 

• Serve as the primary day-to-day point of contact for assigned clients, building trusted relationships across multiple stakeholder levels.
• Deeply understand client objectives, brand standards, budgets, and timelines to deliver tailored, brand-compliant solutions.
• Provide consultative guidance and creative merchandise recommendations aligned with client marketing and branding goals.
• Monitor client satisfaction, address issues proactively, and drive high levels of retention and repeat business.

Program Leadership & Execution 

• Lead end-to-end execution of complex promotional programs from ideation through delivery.
• Ensure accuracy, quality, and on-time delivery through close coordination with Client Service Coordinators, Production, Design, Logistics, Purchasing, and Supplier partners.
• Prepare accurate, competitive pricing and manage financial details to ensure profitable outcomes.
• Conduct post-program reviews to assess results, gather feedback, and identify optimization opportunities.

Cross-Functional Collaboration 

• Act as a key liaison between clients and internal teams to ensure seamless communication and execution.
• Collaborate across business units to deliver innovative solutions and elevate the overall client experience.
• Stay current on industry trends, product innovation, and competitive insights to strengthen recommendations.

Leadership & Team Development 

• Serve as a mentor and resource to Account Managers and Associate Account Managers and coordinators by sharing best practices, product knowledge, and sales insights.
• Demonstrate leadership through professionalism, accountability, and proactive problem-solving.
• Contribute to a positive, high-performing team culture focused on growth and continuous improvement.

Sales Performance & Business Management 

• Maintain accurate account, contact, and opportunity data in Salesforce.
• Support forecasting and pipeline management efforts for assigned accounts.
• Operate with strong financial discipline, including margin management and pricing strategy.

Skills & Traits 

• Strong strategic and creative thinking with a passion for branded merchandise and marketing solutions.
• Highly organized, detail-oriented, and comfortable managing multiple complex initiatives simultaneously.
• Results-driven, proactive, and energized by a fast-paced, deadline-driven environment.
• Strong financial acumen, negotiation skills, and problem-solving abilities.
• Excellent communication, presentation, and interpersonal skills.
• Coachable leader who enjoys mentoring and developing others.

Qualifications 

• 4–6+ years of experience in sales, account management, or a client-facing role; branded merchandise experience preferred.
• Experience working in a sales or marketing capacity for a professional sports team, in any league, is required.
• Proven ability to grow accounts through proactive client development and opportunity identification.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Experience with CRM systems; Salesforce preferred.

We are pleased to share the base salary range for this position is $80k to $90k. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-Hybrid

#LI-LG1

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.

CSC’s operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA’s global operations.

This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

LOCATION: 4 days on site in Troy, MI or Roswell, GA (moving to Sandy Springs, GA) and 1 day working from home

EXPERIENCE REQUIREMENTS

• 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor’s degree in business, Marketing, or a related field preferred but not required.

DUTIES & RESPONSIBILITIES

Account & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
  
  

Order Management & Coordination

• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

We are pleased to share the base salary range for this position is $50,000 to $52,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-Onsite

#LI-LG1

Job Summary

The Merchandiser is responsible for the creative vision, design direction, and development of client product assortments. This role translates brand strategy and market trends into compelling, commercially viable products that align with each client’s identity and customer base.

The Merchandiser owns the creative product lifecycle—from trend research and concept development through sourcing, sampling, and art execution—ensuring every product is brand-right, innovative, and ready for market.

BDA’s ideal Merchandiser is ambitious in nature, detail oriented, comfortable working in cross-functional teams, and passionate about the retail and ecommerce industry.  They are organized, strong at multi-tasking and adept at time management skills.

Location & Work Setup

At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you must live within commuting distance from the Woodinville, WA office to be onsite 4 days a week.

EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Merchandising, Buying, Marketing preferred, or equivalent combination of work and experience.
• Minimum 3 years of retail buying, product development, merchandising or planning experience.
• Fluency in MS Office suite including Excel, Word, PowerPoint.
• Custom cut and sew experience a plus.
• Experience developing custom hard goods a plus.
• Smartsheet experience a plus.
• PLM/Oracle experience a plus.

JOB SKILLS AND TRAITS

• Experience initiating, recommending, and implementing merchandise strategies.
• Strong understanding of and ability to apply market intelligence.
• Understanding of retail and the service environment.
• Experience identifying and interpreting product trends.
• Experience analyzing and applying consumer data.
• Track record of building profitable assortment plans.
• Skilled at cross functional influence.
• Experience working with accounts or retail stores to deliver profitable and relevant assortments.
• Works and communicates effectively with cross divisional leadership.
• Actively demonstrates managerial courage and is an advocate for their teams.
• Consensus building skills - Ability to persuade co-workers of the benefits of positive changes.
• Clear and effective written and verbal communication and strong interpersonal skills.

DUTIES AND RESPONSIBILITIES

• Participate in Assortment Analysis meetings and contribute to pre-assortment strategy discussion.
• Serve as a brand steward by developing deep knowledge of client guidelines, target audience, and aesthetic standards.
• Drive creative direction for graphics, embellishments, and packaging in partnership with internal design teams and external vendors.
• Ensure all art assets, decoration methods, labeling, and product details align with brand standards.
• Confidently present and articulate product concepts and creative rationale to internal and external teams influencing decision making.
• Ability to take current/future trends and translate into creative, market relevant product.
• Negotiate, build and source strategic and profitable product assortments.
• Select color standards within seasonal color stories.
• Review tech packs and lab dips for accuracy with design team and communicate approvals.
• Attend fit reviews for pre-production and TOP samples and communicate approvals or comments for updates.
• Ship development samples to client for review and approval.
• Demonstrate analytical and critical thinking and how to apply to the business.
• Run weekly merchandise status calls with clients and internal WIP meetings as needed.
• Share productivity of assortment with accounts and internal partners.
• Oversee day-to-day activities for product development ensuring on time launches.
• Responsible for areas including compliance, quality, and operational metrics (metrics including compliance, key vendor partners, product margin, etc.)
• Negotiate buying terms with suppliers (price, quantity, quality, delivery, etc.).
• Build/update product status trackers for internal/external view and ongoing management of the Assortment Plan document.

We are pleased to share the base salary range for this position is $81,000 to $90,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

ABOUT BDA
BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.

BDA wants energetic, entrepreneurial self-starters hungry to grow and nurture our clients’ brands. As a relationship and merchandise expert, you have a proven track record of meeting sales targets and developing cutting-edge ideas that drive healthy, sustainable growth.

LOCATION REQUIREMENT

This role is based in Plainfield, IN and requires you to be onsite 5 days a week.

To be considered, you must live within commuting distance, as regular in-person collaboration is a key part of the role.

POSITION SUMMARY

At BDA, Human Resources is focused on creating a positive employee experience, understanding what employees need, and how we can provide support. The HR Business Partner will support a business unit within Operations in a wide variety of responsibilities throughout the entire employee lifecycle. This includes recruiting, employee relations, labor relations and training and development. This person will act as the first point of contact for all employee matters, questions, and concerns. Is welcoming and solicits feedback from employees and partners with leadership to continue to refine processes. Understands when to escalate employee issues to the Senior HR Business Partner as appropriate.

JOB RESPONSIBILITIES    

• Acts as an employee advocate to assist with questions or concerns; connects employees to correct resources and tools to resolve issues in a timely manner
• Provides HR support to leadership, including consulting on talent management, performance management, and employee relations issues. Serve as first point of escalation for employee concerns
• Conducts workplace investigations with discretion and expertise, providing and maintaining necessary documentation. Commitment to provide a timely, objective resolution and follow-through to all parties to ensure proper resolution
• Trusted coach and advisor to leadership in influencing decisions and coach employees through complex, difficult or emotional situations
• Support talent acquisition initiatives by recruiting qualified candidates for the operations component of the business. Understand the challenges of hourly associate staffing, such as recruitment/retention efforts and attrition awareness
• Knowledge of leave of absence laws, responsibilities, and regulations (including FMLA, PFML), partnering with Benefits Manager to support employee leave needs
• Competency in legal compliance of city, state, and federal regulations and applicable employment and labor laws, updates policies and/or procedures as required
• Understand business priorities and translate them into high-impact programs, collaborating with leadership to refine existing or develop new programs, policies, procedures, and tools
• Evaluate and streamline employee programs such as recognition, and training and development program (i.e. Anti-Harassment/Non-Discrimination, Performance Management, Talent Development program, etc.)
• Responsible for maintaining employee files and training records
• Maintains confidentiality regarding sensitive information and embodies professionalism and ethics in his/her work in all employment and HR related matters
• Fosters collaborative, team-oriented relationships
• Other job duties as assigned

SKILLS AND QUALIFICATIONS

• Characteristics and Attributes
• An appreciation of BDA culture and the ability to integrate well
• Team player, positive attitude, energetic, committed, competitive
• Outgoing and comfortable interacting with candidates and current employees at all levels of leadership within the organization
• Hands-on, on-the-ground leader who is continually and deeply engaged in the business to understand the current and future employee needs and to be able to provide insight to stakeholders
• Ability to manage multiple competing priorities simultaneously in a face-paced, agile, and dynamic environment while continually moving initiatives forward
• Ability to communicate effectively in a culturally diverse environment at all levels of the organization and a true partner to stakeholders
• Excellent written and verbal communication skills and strong interpersonal skills
• Meticulous organizational skills and attention to detail
• Approachable personality with excellent customer service skills
• Demonstrated ability to listen and help others
• Self-motivated to identify gaps and lead initiatives in a
• Takes initiative to identify and anticipate HR needs and make recommendations to implement
• Ability to think critically and creatively solve problems with win – win outcomes
• Qualifications and Requirements
• Bachelor’s degree; major in Human Resources or related field
• SHRM-CP or PHR Certification preferred
• 5-7 years progressive HR experience, with 1+ years recruiting and working in a fast-paced and collaborative team environment
• Previous experience managing complex employee relations issues to resolution
• Proficiency in Microsoft Word, Excel, Smartsheet and PowerPoint
• Prior HRIS, Applicant Tracking Systems such as Greenhouse, and record management experience preferred
• Multilingual preferred
• Ability to organize, prioritize work, and understand HR compliance requirements
• Regular and predictable attendance onsite required (5 days/week onsite to start, opportunity to move to a hybrid schedule with 1 day remote)

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Work is light to medium in nature with frequent walking to perform assigned tasks
• Willingness to travel to other BDA locations and offices
• Ability to move in an office environment to access files and gather information, stand, walk, use hands to type, handle or feel, and reach with hands and arms
• Regularly required to talk or hear

We are pleased to share the base salary range for this position is $70,000 to $90,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-onsite

#LI-LG1

​​Global IT Support Manager – IT Operations & Infrastructure 

​Global Support Leadership | Zero-Touch Operations | AI-Driven Experience | Digital Workplace Architecture 

BDA is seeking an experienced Global IT Support Manager to lead BDA’s worldwide support operations. ​The Global IT Support Manager leads BDA’s employee support organization across 30+ locations in AMER, APAC, and EMEA. This leader is accountable for designing and operating a high-performance, resilient, and modern digital workplace support ecosystem that enables employees to work securely and efficiently—anytime, anywhere. 

​This role is not only operationally accountable but strategically responsible for architecting a scalable, AI-enabled, zero-touch support model. The leader drives automation, predictive resolution, modern asset lifecycle management, and executive-level service excellence while aligning support strategy with BDA’s broader IT Operations & Infrastructure roadmap. 

Location Requirement

This role is on-site at the Woodinville, WA location.

Roles and Responsibilities

Global Support Leadership 

• Lead and develop distributed IT Support teams across AMER, APAC, and EMEA. 

• Operate a follow-the-sun 24/7/365 global support model (Service Operations Center). 

• Establish and enforce global support standards, SLAs, KPIs, and escalation frameworks. 

• Act as senior escalation authority for high-impact incidents and Executive/VIP support.  

Zero-Touch & AI-Enabled Operations 

• Architect and implement zero-touch help desk workflows, including automated provisioning, self-service portals, AI chatbots, predictive remediation, and self-healing endpoints. 

• Drive measurable reduction in manual ticket handling through automation and intelligent workflows. 

• Champion adoption of AI-enabled troubleshooting and analytics-driven support models. 

Digital Workplace & Architecture 

• Serve as architectural leader for Microsoft ecosystem including Microsoft 365, Entra ID (Azure AD), Active Directory, endpoint management, and SaaS environments. 

• Partner with Infrastructure and Security to design scalable identity, access, and endpoint governance frameworks. 

• Align support tooling (e.g., Jira Service Management, ITSM platforms) with enterprise standards and automation strategies. 

Modern Asset Lifecycle Management 

• Oversee global IT asset lifecycle strategy: procurement alignment, deployment, tracking, refresh cycles, compliance, forecasting, and automated provisioning. 

• Implement standardized asset governance across all regions with cost optimization and lifecycle visibility. 

Operational Governance & Continuous Improvement 

• Monitor global support health through metrics, dashboards, trend analysis, and root cause insights. 

• Drive continuous improvement initiatives that enhance employee experience, increase first-contact resolution, and reduce repeat incidents. 

• Ensure strict adherence to change management, documentation standards, and security compliance. 

Cross-Functional Partnership 

• Collaborate with IT Operations, Infrastructure, Security, HR (Workday), and regional business leaders to align support with evolving organizational needs. 

• Maintain proactive executive-level communication on service performance, risks, and improvement initiatives. 

• Support global rollout of new technologies, acquisitions, and operational expansions. 

Job Skills and Traits 

• Visionary leader with experience building modern, scalable global support organizations. 

• Exceptional executive communication skills with confidence supporting C-suite stakeholders. 

• IT leader with exceptional problem-solving and troubleshooting expertise, providing strategic guidance, technical know-how and hands-on leadership, and hands-on leadership to the IT Support team. 

• Strong architectural understanding of Microsoft 365, Entra ID, Active Directory, identity management, and endpoint ecosystems. 

• Jira and ITSM platform expertise with ability to optimize workflows and automation. 

• Strategic thinker who balances operational excellence with long-term architecture vision. 

• Data-driven decision maker with strong analytics and performance management capability. 

• Calm, decisive leader in high-pressure, global-impact situations. 

• High ownership mentality with ability to execute and transform simultaneously. 

Qualifications 

• 6+ years IT Support experience in global or enterprise environments. 

• 3+ years leading distributed IT Support teams across multiple regions. 

• Advanced expertise in: 

• Microsoft 365 ecosystem including client and endpoint management (Intune, JAMF, Entra ID, Active Directory) 

• Workday integration and workflow optimization of IT and HR systems 

• Jira Service Management / ITSM platforms 

• Experience designing automation frameworks, AI-enabled support tools, or zero-touch environments. 
• Strong background in asset lifecycle governance and capacity planning with Atlassian Jira. 
• ITIL and Microsoft certifications preferred. 

We are pleased to share the base salary range for this position is $110,000 to $130,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

POSITION SUMMARY

As an Account Manager at BDA, you will play a vital role in building and maintaining strong relationships with our clients. In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration. You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives.

LOCATION:

This is a remote position based within a commutable distance of New Brunswick, New Jersey, allowing for in-person meetings, hand-delivered samples, and on-the-ground support for last-minute requests.

 KEY RESPONSIBILITIES

Strategic Sales & Account Growth

• Own and exceed sales and margin goals across assigned accounts.
• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts.

Client Relationship & Brand Stewardship

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver.

Cross-Functional Collaboration

• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations.

Operational Execution

• Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met

• Ensure all project communications, updates, and deliverables meet client and internal expectations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking.

Client Events & Onboarding

• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.
• Participation in departmental and other meetings as required
• Other duties as assigned by direct manager, sales leadership and/or executive team

QUALIFICATIONS

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 50%.

We are pleased to share the base salary range for this position is $70,000 to $90,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

 #LI-Hybrid 

#LI-LG1

Location: Plainfield, IN

As our Warehouse Team Lead in Plainfield, IN, you’ll help keep operations running smoothly by guiding the team responsible for product movement, storage, and staging. This is a hands-on leadership role for someone who thrives in a fast-paced, high-volume environment and can lead by example while keeping processes efficient, safe, and on track.

Job Skills & Traits

· Excellent Teamwork skills.

· Excellent written and verbal communication skills to implement procedures and drive results.

· WMS experience utilizing RF.

· Excellent analysis skills with ability to proactively address opportunities for team improvement.

· Excellent Time management and Organization skills.

· Consensus building skills - Ability to persuade co-workers of the benefits of positive changes.

· Ability to partner with others through Goal Alignment.

· High level of productivity and the ability to motivate others to be highly productive.

· Requires proven ability to deal with “internal” customers.

Qualifications

· 3-5 years Experience in fulfillment of high number of SKU's including Pick, Pack, and Ship using ERP WMS system with RF guns.

· Teamwork – Proven ability to motivate a team of associates to continuously improve results.

· Ability to communicate clearly.

· Requires solid working knowledge of Order Processing and Shipment Quality Control and Material Movement in a SKU intensive Fulfillment operation.

Duties & Responsibilities

· Work independently with a high level of integrity.

· Ensure that the BDA way is understood and internalized by all.

· Maintain high expectations of performance for team.

· Motivate team individuals to perform their best.

· Provide excellent training resources to staff.

· Responsible for good communication and coordination between all materials and logistics staff.

· Seek out and share ideas for greater ease of process.

· Support a safe work environment for all BDA associates.

· Lead to Goals Management and Metric Reports.

· Develop/review/identify process improvements to support fulfillment center and BDA needs.

· Other Duties as needed.

Job Type: Full-time, onsite

#LI-AH1
#LI-Onsite

We are pleased to share the range for this position is $22.00 to $26.00 an hour. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

About BDA

BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own, and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family. We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.

Qualifications

• Subject matter expert in BDA processes
• 1 year experience as BDA employee

Scope

• Entry level role into BDA leadership
• Qualified candidates must be interested in advancing to a team lead role.

Duties & Responsibilities

• Demonstrated ability to identify and implement standard work initiatives to deliver sustainable results
• Uses learnings to provide continuous improvements to processes and procedures
• Demonstrated ability to solve complex problems and shares best practices
• Demonstrated ability to implement high standards to inventory control processes
• Must be approachable and influence peers to perform their role at the agreed upon benchmarks
• Ability to articulate both written and verbally to all stakeholders, across multiple shifts and departments
• Demonstrated ability to pivot to tasks as priorities in the business change
• Trains employees how to solve problems
• Excellent time management and organization skills.
• Must be detail oriented
• Consensus building skills - Ability to influence your team to drive company initiatives.
• Collaboration with business partners to execute daily business goals.
• Works closely with Team Lead, and shares responsibilities
• Work independently and execute high level judgement through ambiguous situations
• Ensure that the BDA way is understood and internalized by all.
• Support a safe work environment for all BDA associates
• Skilled in Excel Spreadsheets and other Microsoft Office Suite tools

BDA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We are seeking a motivated and reliable Warehouse Associate to join our team. In this role, you will play a key part in ensuring efficient operations by handling inventory, processing shipments, and maintaining an organized work environment. If you thrive in a fast-paced setting and have a keen eye for detail, we’d love to hear from you!

Qualifications:

-6 months of relevant warehouse experience
-Certified/Expert in one of the following areas – Receiving, Material Handling, Catalog Fulfillment, Inventory, Returns
-Must be able to read, write legibly and count accurately.  Be able to focus on tasks without being distracted. 
-Must be computer friendly, basic keyboard skills and familiar with shipping software and Excel. 
-Bilingual (English/Spanish) -Not Required

Physical Requirements

-Must be able to stand on feet for an 8-hour shift
-Must be able to stand in one area for up to two hours at a time
-Must be able to lift up to 60 pounds
-Stooping/Bending on job – 80% of work time
-Grasping/Reaching/Twisting – Continuous through out work time

Job Skills & Traits
-Must be alert, a fast learner, with retention/recall skills.
-Must be highly productive, and have a positive team oriented attitude.
-Ability to produce high quality work in all operations.
-Skill of effectively communicating with other team members.
-Ability to effectively and consistently follow policy, procedures, and Quality Control program.

Responsibilities:

-Operate shipping software consistently, accurately, repetitively and rapidly.
-Follow shipping procedures for and accurate complete information to ensure delivery.
-Follow Warehouse Department’s Quality Control Program and all established quality control processes.
-Maintain a high level of productivity for yourself.
-Ensure that all orders are shipped accurately to maintain our goal of 99.89% shipping accuracy.
-Report to the Warehouse Supervisor the results of daily shipping activity.
-Follow all BD&A Safety, Security and Sanitation procedures and communicate and follow-up with team members.
-Other job duties and projects as assigned.