THE ROLE

Insert Role Title

We are seeking a Sourcing Manager for denim bottom category to join our growing team. This role will be instrumental in building a resilient, high-performing denim supply chain that enables rapid growth, strong margins, and best-in-class product quality.

Responsibilities

Supply Chain, Denim Sourcing Strategy & Partner Management

Develop and execute the end-to-end supply chain and sourcing strategy with a strong focus on denim apparel categories, across woven, knit, and stretch fabrications. Implement a multi-sourcing approach to ensure supply resilience, scalability, and cost efficiency.

Identify, onboard, and develop denim-focused manufacturing partners aligned with Quince’s direct-to-consumer (D2C) model. Coach partners to operate within a rapid replenishment, Manufacturer-to-Consumer (M2C) environment, emphasizing speed, flexibility, and quality.

Educate sourcing partners on the Quince Operating System (OS), including:

• Operational Excellence: Driving short lead times, agile production, and consumer-first execution

• Financial Model: Delivering margin-accretive performance and strong Return on Invested Capital (ROIC)

• Technical Integration: Effective utilization of the Vendor Portal and digital workflows

Operational Excellence & Business Growth

Drive continuous improvement across key performance metrics, with particular focus on denim production quality and speed:

• Quality: Maintain defect rate below 0.5%

• Speed & Accuracy: Achieve replenishment lead times under 14 days

• Availability: Ensure in-stock rate above 99%

• Financial Impact: Deliver margin-accretive sourcing outcomes

Partner closely with Merchandising and Product Development (PD) teams to lead denim catalog expansion, launching new washes, fits, styles, and fabric innovations through the New Product Creation (NPC) process.

Conduct structured Quarterly Business Reviews (QBRs) with sourcing partners, focusing on strategic alignment, denim category performance, operational excellence, continuous improvement opportunities, and future growth plans.

Qualifications

• 15+ years of experience at the Director level or above in Strategic Sourcing, Procurement, or Supplier Management within the apparel industry, preferably supporting major US-based retailers or DTC brands, with strong exposure to denim categories.

• Established global factory network across key apparel categories (with strong emphasis on denim, woven, knit, and sweater knit fabrications), spanning APAC, ISC, and EMEA regions.

• Strong product-driven mindset, leveraging factory and vendor expertise to support product design, cost engineering, and commercialization. Deep knowledge of denim materials, washes, and localized fabric sourcing within key regions is highly preferred.

• General Manager (GM) mindset with hands-on supply chain and manufacturing experience, including lean manufacturing, just-in-time (JIT) production, and operational excellence.

• Deep understanding of cost structures within denim/apparel categories, with proven ability to drive cost savings through clean-sheet costing, strategic negotiations, and supplier optimization.

• Highly organized, analytical, and execution-focused, with strong problem-solving skills and a continuous improvement mindset.

• Curious, adaptable, and proactive in navigating ambiguity and change; open to new perspectives and ways of working.

• Strong business acumen with an interest in leveraging technology and AI-enabled tools to enhance sourcing efficiency and decision-making.

• Excellent written and verbal communication, presentation, and stakeholder engagement skills.

• Bachelor’s degree required; advanced degree preferred.

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software Engineering Manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 2 years experience of professional embedded software development. Understanding of computer science fundamentals in data structures, algorithms, run-time analysis, object-oriented design and code quality verification.
• Solid programming skills, and programming language experience with C/C++, Golang.
• Experience with embedded Linux development, writing unit test, integration and/or system level tests.
• Strong in embedded software problems troubleshooting and solving skills.
• Have knowledge of embedded networking tech stack (network protocols TCP/IP, UDP, Bluetooth, DNS, WiFi, etc.).
• Ability of quick learning and adapt to new technologies and systems.
• Good English communication.

Referred

• Master’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• Familiarity with CI/CD tools (such as Jenkins, TeamCity), source code repositories (i.e. Git), Jira
• Knowledge of security in computing.
• Yocto experience.
• Agile Software Development Lifecycle methodology.

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

About the Role

The AI Integrations team builds the tools that bring AI into Telnyx's core products — think voice agents, intelligent messaging, and real-time AI features that improve our customer experience. We need a strong fullstack engineer to help us move faster.

This is a mid-level IC role. You'll own features end-to-end: building React interfaces, writing Node.js services, wiring up databases, and shipping things that work. AI experience isn't required — you'll pick that up here. What matters is that you can build solid fullstack products and want to learn.

What You'll Work On

• Fullstack features across our AI product suite — frontend to database
• Integrating LLMs and AI capabilities into real world applications (with support from the team)
• Building interfaces that make complex AI tools feel simple
• Shipping iteratively — we value working software over perfect plans

Tech Stack

Core (you should know this well):
React 18+, TypeScript, Tailwind CSS, Node.js, PostgreSQL, Prisma, TanStack Query, Docker, Kubernetes

Bonus (nice to have, happy to teach):
Next.js 15+, LLM integration, LangChain/LangGraph RAG/Embeddings, Vector Databases, MCP, WebSockets, WebRTC, Radix UI, Shadcn UI, Framer Motion

What We're Looking For

You're genuinely comfortable across the stack — not a frontend dev who can "do backend" or vice versa. You've built and shipped real features. You take ownership, communicate clearly, and don't need hand-holding.

AI interest is a plus, but we'd rather have a strong fullstack engineer who's curious than an "AI enthusiast" who can't ship.

We move fast on modern web tooling (React/Next, TypeScript, Tailwind). Expect frequent upgrades.

Values

• Ownership — you see things through
• Collaboration — you work well with others and communicate proactively
• Adaptability — comfortable with ambiguity and changing requirements
• Growth mindset — eager to learn, takes feedback well


#LI-KG1 #LI-VIETNAM
#LI-INDIA

The Position

As the Regional Sales Manager for Vietnam, you will be responsible for owning the revenue generation process and exceeding company revenue targets in Vietnam by learning the OPSWAT technology, developing and implementing a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will be held accountable for building long-term relationships inside target accounts and with BFSI, Enterprise and Critical Infrastructure related industries to solve strategic issues and generate opportunities. This role will be both strategic and hands-on, managing and working with senior management to develop and advance current and new revenue models. The ideal candidate will have multiple years of continually exceeding multi-million-dollar sales quotas while forecasting accurately and selling cybersecurity solutions.

This position will cover the Vietnam territory and is highly preferred to base in Hanoi.

What You Will Be Doing

• Strategically targeting business opportunities that leverage high-value use cases in primarily banking, financial services, insurance and enterprise industries.
• Developing and executing sales strategies and tactics to sell OPSWAT products, solutions and services in order to exceed sales quotas.
• Communicating value propositions to clients that speak intimately to their needs and requirements.
• Utilizing client-centric, solutions-oriented selling strategies and a hunter’s mentality to identify, qualify and convert enterprise sales.
• Effectively articulating financial ROI/TCO value and build value throughout the negotiation process.
• Maintaining extensive account and opportunity detail in the Salesforce CRM system, including account win plans, customer touchpoints and sales inhibitors.
• Accurately forecasting and reporting revenue projections to management.
• Overachieving annual quotas measured quarterly.
• Performing other tasks assigned by the direct supervisor.

What We Need From You

• You have from 5+ years of experience successfully selling technology products and Cybersecurity solutions to BFSI, Enterprise and Critical Infrastructure related accounts in Vietnam
• You have a Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• You possess an understanding of security threats, solutions, and security tools.
• You have a successful track record selling complex-solutions directly to enterprise accounts in Vietnam.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• You keep your pipeline accurate and your forecast updated for management.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• Ability to work in a fast-changing environment and able to work under pressure.
• You have excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You have strong sense of urgency and personal accountability In depth knowledge of sales tools (i.e. Salesforce)
• You are highly ethical and professional personal conduct.
• You are able to travel as necessary to your assigned accounts, or as required by the company.

THE ROLE

Sourcing Manager - Men's Bottoms (Denim or Non-Denim) (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high-quality Men's Bottoms products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resources in speed for any materials that can effectively improve product cost, quality, and speed as options for scaling orders. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from the brand or manufacturer side to build a clear strategy for costing negotiations; be able to construct a validated cost structure/template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3,000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefine new processes and SOPs for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 years or more of sourcing and merchandising experience in men's bottoms categories with high-end national brands in the United States & Europe, specifically in men's bottoms. 
• Consumer-focused and ambitious individual providing strategic leadership and act as a role model in business with self-assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

Job Details

• 💼 Revenue team 
• 📍 Vietnam
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English and Vietnamese 

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

THE ROLE 

Sourcing Manager - Apparel, Men's activewear

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Men's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in SEA who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

Summary 

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description 

At Aperia, we rely on a dynamic team of Human Resources personnel to support our ever-evolving employee population. We’re seeking a Senior Talent Acquisition who is responsible for collaborating with current Talent Acquisition team for end-to-end recruitment process for IT positions, focusing on senior level. The ideal candidate will have a strong background in technical recruiting and a proven track record of finding and engaging top IT talent. This role requires close collaboration with hiring managers and the Talent Acquisition team to ensure a smooth and efficient recruitment process.

Core Responsibilities 

• Collaborate with TA and Hiring Managers:
  • Work closely with Talent Acquisition (TA) teams and hiring managers to understand the specific technical requirements for each role.
  • Develop and maintain strong relationships with stakeholders to ensure alignment on recruitment strategies and goals.
• Find and Engage Top IT Talent:
  • Source and connect with highly skilled IT professionals through various channels, including job boards, social media, networking events, and referrals.
  • Utilize advanced sourcing techniques to identify and attract passive candidates.
• Manage Candidate Pipelines:
  • Oversee the recruitment process, ensuring a seamless journey from sourcing candidates to their placement.
  • Maintain and update candidate databases and tracking systems to ensure accurate and up-to-date information.
• Conduct Interviews and Assessments:
  • Perform initial screenings and assessments to evaluate candidates’ suitability for technical roles.
  • Coordinate and schedule interviews with hiring managers and other stakeholders.
• Ensure a Positive Candidate Experience:
  • Provide timely and constructive feedback to candidates throughout the recruitment process.
  • Ensure a positive and professional candidate experience from initial contact to onboarding.

Functional Responsibilities 

• Propagate an environment of attention to detail and organizational skills.
• Communicate relentlessly with team, manager and leadership, to ensure transparency in all talent initiatives.
• Identify and implement key talent performance metrics and monitoring solutions to measure success.
• Excellent inter-personal and communication skills, able to engage with users and stakeholders across disciplines, verbally and in writing.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail.
• Use the highest levels of professionalism, diplomacy in working relationships across teams. 

Technical Skills 

• At least 5 years’ experience in talent acquisition, focusing on IT talent in recent 3 years.
• Proven experience in attracting and onboarding top IT talents for high-demanding requirements, including senior/principal/lead positions that require multiple programming language comprehension.
• Possess strong network connections among IT communities, in Vietnam and particularly in Ho Chi Minh city.
• Knowledge and insights on the Vietnam IT talent market, including talent availability, market trends, and competitive intelligence. 
• Demonstrated experience in employer branding, recruitment marketing, and utilizing social media and other channels for talent attraction.
• Data-driven mindset, using metrics and analytics to evaluate recruitment performance, identify areas for improvement, and optimize recruitment strategies 
• Excellent communication in both English and Vietnamese; be able to build and maintain close relationships with candidates, hiring managers, and other stakeholders.  

Things that will separate you from the rest 

• Degree in IT-related field.  
• In-depth understanding of IT roles, technologies, trends, ability to assess technical skills.  
• Previous experience working with C-level as hiring managers is highly desirable. 

Eligibility Requirements 

• Must be willing to submit to a background investigation and drug test as part of the selection process. 

Job Type 

• Full-time 

Schedule 

• Monday to Friday 

Work Location

• The Six8 Building: 24-26 Phan Dinh Giot, Tan Son Hoa Ward, Ho Chi Minh City

Benefits

• Health insurance  
• Dental insurance 
• Paid time off 
• Parental leave 
• Childcare assistance 
• Education reimbursement 

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Lead for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Lead for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning.
• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.
• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.
• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.
• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred).
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
• Commercial acumen with the ability to balance short-term results and long-term market building.
• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Manager for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

The Role- PD Manager, Footwear

Responsibility:

●    Development Timeline Ownership & Acceleration
Own and actively manage the day-to-day product development timeline across new products, color and size extensions, vendor transitions, and refreshes.
Ensure programs progress within the 16-week cycle target by tracking milestones, escalating risks early, and driving timely decision-making across teams.

●    Cross-Functional Workflow & Orchestration
Serve as the central point of coordination across Merchandising, Sourcing, Fit, Technical Development, Materials, QA, Creative, and Vendors.
Ensure all parties are aligned on development status, next steps, and dependencies at every stage of the lifecycle.

●    Build Sheet Handoff and Coaching
Ensure all required product documentation is accurate, complete, and ready prior to vendor handoff. This includes technical specification sheets, build documentation, testing requirements, fit inputs, and any supporting materials needed for vendor execution. Ensure vendors understand and translate it correctly. 

●    Sample Development & Tracking Discipline 
Coordinate and track all sample requests, shipments, inbound reviews, fit requests, and revisions. Drive efficiency in sample development by maintaining momentum, minimizing rework, and supporting the target of ≤2.0 sample rounds per product.

●    Approvals, Feedback Loops & Testing Coordination 
Facilitate timely product reviews and approvals by Merchandising, Fit, and Technical teams. Track testing requests and results, ensuring products complete required performance or quality testing and that outcomes are clearly communicated to all stakeholders.

●    In-Country Development Trip Management
Run in-person country development trips with Global Merchants and Global Fit teams to accelerate decision-making, resolve issues at the source, and strengthen vendor execution.

●    Production & Launch Readiness Coordination
Support timely staging of materials and finished-goods production in partnership with Sourcing. Coordinate on-time delivery of photo samples to Creative teams to ensure marketing readiness and launch timelines are met.

●    Tools, Systems & Process Hygiene
Maintain clean, accurate, real-time data across all product development systems, including the Product Catalog and tracking tools. Ensure systems reflect current status, ownership, and next actions to support transparency and fast execution.

Travel Expectations (Core Role Requirement)

This role is factory-based with heavy travel and requires consistent presence at vendor sites.

●    Travel Frequency: Up to 4 days per week on-site at factories
●    Regions: Key sourcing regions, depending on vendor base
●    Duration: Ongoing, embedded travel rather than occasional trips
●    Work Style: Hands-on, in-person coordination within sample rooms and factory offices

Requirement:

●    >8 years in product development or factory-facing roles
●    Strong category expertise 
●    Strong experience working directly with factories and sample rooms
●    Comfortable operating independently on-site
●    Highly organized, detail-oriented, and execution-focused
●    Clear communicator across language, cultural, and functional boundaries

THE ROLE

Sourcing Manager - Women's Woven Tops (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in SEA who can manufacture high quality Women's Woven products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Women’s apparel categories with high-end national brands in the United States & Europe specifically in Women's Woven Tops. . 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

 The Role- Sourcing Manager, Women Knit Top

RESPONSIBILITIES:

• Business need analytics & supplier identification: finds, vets, pitches, signs and onboards vendors, to secure the best quality, cost, speed, reliability and scalability
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Supplier relationship management: sets up the vendor for success thru vendor onboarding trainings, performance management thru WBR and MBR, etc
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Pricing and cost optimization: collaboratively works with merchants, procurement and vendor partners on achieving margin target
• Build for speed, scalability and flexibility: works with vendors and Quince functional teams to build speed (fast Replenishment) and scalability, thru material staging and capacity management, educating vendors to build muscles for analysing sales data, using planning and sales data to deliver optimum replenishment
• Compliance and responsible sourcing: ensures factories meet legal, ethical, and sustainability standards, including fair labour practices and certifications
• Risk management and contingency planning: counter sourcing, establish backup vendors or alternative sourcing strategies
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships for continuous improvement

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Women Knit categories
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
  
  

THE ROLE:
Manager, Sourcing - Men's Sweaters (SEA) 

RESPONSIBILITIES:

• Business need analytics & supplier identification: finds, vets, pitches, signs and onboards vendors, to secure the best quality, cost, speed, reliability and scalability
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Supplier relationship management: sets up the vendor for success thru vendor onboarding trainings, performance management thru WBR and MBR, etc
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Pricing and cost optimization: collaboratively works with merchants, procurement and vendor partners on achieving margin target
• Build for speed, scalability and flexibility: works with vendors and Quince functional teams to build speed (fast Replenishment) and scalability, thru material staging and capacity management, educating vendors to build muscles for analysing sales data, using planning and sales data to deliver optimum replenishment
• Compliance and responsible sourcing: ensures factories meet legal, ethical, and sustainability standards, including fair labour practices and certifications
• Risk management and contingency planning: counter sourcing, establish backup vendors or alternative sourcing strategies
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships for continuous improvement

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in men sweater categories 
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

THE ROLE

Costing Manager - Furniture

We are seeking a Costing Manager - Furniture to join our growing team.

Responsibilities

Cost & Quotation Analysis:

• Conduct detailed cost breakdowns and "should cost" modeling for all primary furniture materials (e.g., raw steel, engineered wood products, various plastics, textiles, foams, and packaging materials).
• Monitor global commodity markets (metals, lumber, petrochemicals, cotton) and economic indicators to anticipate cost fluctuations and proactively inform sourcing strategies.
• Analyze supplier quotes, identify cost drivers, and challenge pricing to ensure competitiveness and alignment with target costs.
• Establish and track key material cost performance indicators (KPIs).

Strategic Cost Saving:

• Proactively identify, develop, and implement material cost reduction projects (e.g., VAVE - Value Analysis/Value Engineering) without compromising quality or performance.
• Work closely with Engineering/R&D teams to evaluate alternative materials and designs that offer cost advantages.
• Lead cross-functional teams to execute material productivity and savings initiatives.

Qualifications

• Proven experience in Cost Analysis, Materials Management or Procurement, specifically within the Furniture industry.
• Strong professional network and/or knowledge of major players in the raw material market.
• Expertise in analyzing and mitigating price volatility in the market and managing commodity risk.
• Strong negotiation skills and experience managing supplier relationships across multiple geographies.
• Demonstrated success in achieving cost reduction and process optimization goals.
• Ability to work effectively with cross-functional teams, including product development and sourcing.
• Excellent analytical, problem-solving, and decision-making skills.

THE ROLE

Costing Manager - Furniture

We are seeking a Costing Manager - Furniture to join our growing team.

Responsibilities

Cost & Quotation Analysis:

• Conduct detailed cost breakdowns and "should cost" modeling for all primary furniture materials (e.g., raw steel, engineered wood products, various plastics, textiles, foams, and packaging materials).
• Monitor global commodity markets (metals, lumber, petrochemicals, cotton) and economic indicators to anticipate cost fluctuations and proactively inform sourcing strategies.
• Analyze supplier quotes, identify cost drivers, and challenge pricing to ensure competitiveness and alignment with target costs.
• Establish and track key material cost performance indicators (KPIs).

Strategic Cost Saving:

• Proactively identify, develop, and implement material cost reduction projects (e.g., VAVE - Value Analysis/Value Engineering) without compromising quality or performance.
• Work closely with Engineering/R&D teams to evaluate alternative materials and designs that offer cost advantages.
• Lead cross-functional teams to execute material productivity and savings initiatives.

Qualifications

• Proven experience in Cost Analysis, Materials Management or Procurement, specifically within the Furniture industry.
• Strong professional network and/or knowledge of major players in the raw material market.
• Expertise in analyzing and mitigating price volatility in the market and managing commodity risk.
• Strong negotiation skills and experience managing supplier relationships across multiple geographies.
• Demonstrated success in achieving cost reduction and process optimization goals.
• Ability to work effectively with cross-functional teams, including product development and sourcing.
• Excellent analytical, problem-solving, and decision-making skills.

Enterprise Customer Solutions Manager

Company Introduction

Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our customers unprecedented visibility and insights into the impact their organization has on the environment. Leveraging the latest breakthroughs in data science and software, our technology will empower teams and leaders to mobilize their organizations to continuously improve their greenhouse gas emissions metrics.

About The Role (What you will get to do)

Our Customer Solutions team is looking for a proven Enterprise Customer Solutions Manager to guide our enterprise customers through an environmental sustainability digital transformation. The objective will be to drive business and technical value for customers in varying maturity stages of their environmental sustainability journey. You will understand the Persefoni product in great depth to foster customer engagement and user adoption. The goal will be to quickly onboard new customers and ensure they get the most from the Persefoni product and support.

In Customer Solutions, you will be proactive in defining the strategic direction and operational strategies for your accounts. You will act on the customer’s behalf to ensure they achieve their carbon and sustainability goals, and you will champion their product needs as the voice of the customer. There will be opportunities to identify areas for continuous improvement, contribute to process definition and most importantly develop the talent within our department.

If you are a customer champion, passionate about solving problems, advising customers, and making the world more sustainable, you will bring tremendous value to our customers and team!

Responsibilities (What we expect)

• Cultivate the successful accelerated adoption and onboarding of the Persefoni platform at key organizations to help customers realize the business value of our partnership and offerings.
• Own the customer journey as the main point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Provide coaching and education to improve adoption of the Persefoni product. 
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies.
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs.
• Partner with Sales, Solution Architecture, Marketing, and Executives to help ensure expansion opportunities are identified and closed successfully.
• Support subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvements.

Qualifications (What you bring to the role)

• 3+ years CSM or Account Management experience and preferably within the SaaS industry.
• Experience working closely with C-level / SVP-level executives.
• Experience with executive business reviews.
• Experience in ESG performance, sustainability management, or environmental consulting is a plus.
• Experience in technical training and adoption.
• Engaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professional.
• Comfortable in a fast-paced, global team. 

How You'll Know You’re on the Right Track

• You will be able to articulate how Persefoni incorporates carbon accounting standards and sustainability reporting frameworks within our platform in your first 3 months.
• You will demonstrate proficiency in the Persefoni platform and deliver an amazing customer onboarding experience in the first 3 months.
• You will be capable of using Persefoni systems and processes (including SFDC, ChurnZero, Zendesk, etc.) to appropriately track and report on relevant customer activities and information within your first 3 months.
• You will ensure customer health is high for renewal purposes and mitigate any risk on the account that could result in churn within your first 3 months.

Job Type:

Full-time position located in Ho Chi Minh City, Vietnam governed by Vietnam labour regulations, with the Persefoni entity being established in Vietnam.   

Interview Process

• Step 1: Interview with Talent Acquisition

• Step 2: Interview with Vietnam Customer Solutions team

• Step 3: Interview with Director, Customer Solutions

• Step 4: Interview with VP, Customer Solutions

• Step 5: Offer extended

• Step 6: Background check and onboarding

Persefoni is an Equal Opportunity employer

We are committed to valuing and respecting people and organizations of all backgrounds. We proudly bring this to life by fostering a culture of innovation, creativity, diversity of thought, and inclusion.

We strive for each of our team members to be able to show up for work every day as their genuine selves. Similar to the reverence given to Earth’s biodiversity, we recognize the vast potential that exists when all of the facets of diversity within our team are appreciated and illuminated. This policy extends to all aspects of our employment practices.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About This Role  

We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students to their dream college (Multi destination - UK/ USA/ Canada/Australia). The role requires a strong client service background with understanding of study abroad admission process. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application. This role will be based out of Hanoi.

What You Will Be Doing  

• Provide tailored counseling to help students choose the best destinations, courses, and institutions for their overseas education, based on their academic profile, budget and career goals.
• Guide students through all key stages of their application process — university shortlisting, application, document submission, offer acceptance, visa and other post-application services.
• Deliver top-tier service to ensure high conversion rates from inquiry to enrollment.
• Respond swiftly to inquiries, efficiently process applications, and assist with any student-related concerns.
• Build and nurture strong relationships with key stakeholders, including school counselors, students, parents, and universities, to drive business growth.
• Contribute to developing and refining processes to manage student success on Cialfo and within the CRM.
• Manage account of the assigned schools and build rappot with the school counselor  

About You  

• Qualifications 
  • Minimum of a Bachelor's degree. 
• Experience 
  • 3-4 years of experience in study abroad counseling for undergraduate and postgraduate students, focusing on the UK, ANZ, and US. 
  • Prior experience in client relationship or sales. 
• Knowledge and Skill Sets  
  • Deep knowledge of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US. 
  • Proven experience in managing student visa applications, particularly for the UK. 
  • Proficient in enterprise SaaS applications and collaboration technologies. 
• Qualities   
  • Persuasion and Sales Skills 
    • For effectively convincing hesitant students and parents of the benefits of studying abroad. 
  • Empathy and Interpersonal Skills
    • For actively listening and building rapport, helping to connect with individual students and parents. 
  • Problem-Solving Skills
    • For addressing anxiety and providing reassuring solutions tailored to students' and parents' concerns. 
  • Communication Skills
    • For delivering clear verbal and written communication, minimizing misunderstandings. 
  • Trustworthiness and Rapport Building
    • For demonstrating honesty and reliability, which establishes credibility with both students and parents. 
  • Adaptability
    • For flexibly adjusting advice based on evolving educational landscapes and offering alternatives aligned with students' interests. 
  • Persistence and Follow-Up Skills
    • For maintaining engagement through diligent follow-up and ongoing support. 
  • Authority
    • To encourage students and parents to share their complete plans, using a reliable tone to inspire trust. 
  • Lead Conversion
    • For turning inquiries into booked consultation sessions.  

THE ROLE

QC Manager, Furniture 

We are seeking a [QC Manager] to join our growing team. Use this section to give a concise overview of the role, including any unique responsibilities, scope, or context that will help candidates understand why this role matters. In this role, you will [insert impact statement describing how the role contributes to team and company goals].

Responsibilities

• Collaborate with Quality Assurance, Sourcing, Merchandising and most importantly the suppliers to embed quality checkpoints at an early stage to ensure the quality of the products throughout the whole process.
• Lead supplier quality and compliance assessment and guiding the supplier on best practices.
• Lead the interpretation of in-process and analytical data to make quality evaluations, recommend actions for improvements, and assure resolution.
• Be able to present on-site to supervise supplier QC personnel or self-perform QC actions for troubleshooting or continuous improvement.
• Conduct regular inspections and audits to identify and address quality issues promptly.
• Collaborate with stakeholders to resolve quality-related issues and implement corrective actions as needed. 
• Be responsive to the customer complaints related to Product Quality & accordingly address the issues to the suppliers & suggest remedies.
• Proactively responding to all the Quality & returns related communications and closely monitoring quality to reduce the Return percentage.
• Utilize and apply basic data-analysis tools such as SPC and Pareto Charts in review of data to drive process and/or continuous improvement.
• Support the implementation of Quality Management System with HQ Quality Assurance.

Qualifications

Required:

• Bachelor's degree in science or engineering or relevant field
• 8+ years of proven experience in quality control. Ideally in furniture or home goods industries.
• Quality control experience in a manufacturing environment and/or field quality experience would be a plus.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Be able to travel >50% of the time
• Demonstrated auditing and corrective action proficiency.
• Demonstrated record of successfully assessing and determining the impact of current and potential regulatory compliance issues.
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.
• Excellent problem solving and decision-making skills.

Preferred: 

• Furniture and Hardgoods industry-specific experience or tools]

• [Direct-to-consumer, retail, or e-commerce background]

THE ROLE

Sourcing Manager - Men's Outerwear (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high quality Men's Outerwear products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base  improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Manage capacity at a supplier and style level to keep pace with company growth and scale
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed)  mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Men’s apparel categories with high-end national brands in the United States & Europe specifically in Men's Outerwear. 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

Reporting to the Head of Customer Success, the Customer Success Manager Scale (CSMS) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement, and retention across the RightShip product suite. 

The CSM, Scale will focus on the mid-market and long-tail segment of customers that are primed for nurturing and growth. The role ensures customers are successfully onboarded, supported and enabled to maximise the value of RightShip’s solutions throughout the lifecycle of their engagement. The CSM acts as a trusted partner to customers, working closely with Sales, Product, and Support teams to ensure strong implementation, adoption, proactive engagement, and timely contract renewals. 

The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.  

RESPONSIBILITIES

Customer Onboarding and Implementation

• Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite of products and services. 
• Coordinate onboarding activities including account enablement, configuration, training and early adoption support. 
• Guide customers through key product capabilities and ensure alignment between customer objectives and the value delivered by RightShip solutions. 
• Ensure a smooth transition from Sales to Customer Success by supporting the handover of new accounts and confirming customer goals and success criteria. 

Customer Engagement and Value Realisation 

• Manage an assigned portfolio of customer accounts, maintaining regular engagement to ensure customers derive value from RightShip’s products and services. 
• Develop and maintain strong working relationships with customer stakeholders to understand their operational needs and priorities. 
• Monitor customer usage, engagement and satisfaction to identify opportunities to improve adoption and overall customer outcomes. 
• Proactively identify potential risks, blockers or issues affecting customer success and work with internal teams to resolve them in a timely manner. 
• Act as the voice of the customer by gathering feedback and sharing insights with Product, Sales and other internal teams to improve solutions and customer experience.  

Customer Retention and Account Health 

• Support the achievement of customer retention and renewal targets by ensuring customers realise measurable value from RightShip’s services. 
• Maintain visibility of contract timelines and work collaboratively with Sales teams to support timely renewals. 
• Identify potential retention risks within the portfolio and escalate where necessary to ensure proactive mitigation. 
• Track key customer success indicators including engagement, adoption and satisfaction across assigned accounts. 

Customer Support and Issue Management 

• Serve as the first point of contact for customer queries, product usage questions and service requests. 
• Coordinate internally with Product, Platform Support and other teams to resolve issues efficiently. 
• Maintain clear communication with customers throughout issue resolution and ensure appropriate follow-up. 
• Support the delivery of service levels and response standards expected by customers. 

Commercial Collaboration 

• Identify opportunities within the customer portfolio for additional value through product adoption, expanded usage or additional services. 
• Collaborate with Sales teams to support customer discussions relating to upgrades, renewals or new solutions. 
• Provide insights and context from ongoing customer engagement to support commercial conversations and account planning. 

QUALIFICATIONS, SKILLS & ATTRIBUTES

• Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline 
• 6–8+ years’ experience in customer success, account management, customer experience or client relationship roles. 
• Experience working with SaaS platforms, digital products or maritime industry solutions is desirable. 
• Strong ability to build relationships with customers and understand their operational needs. 
• Ability to communicate product value and translate technical capabilities into practical customer outcomes. 
• Strong organisational skills and ability to manage multiple customer relationships simultaneously. 
• Ability to collaborate effectively across cross-functional teams. 

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

We are seeking a hardworking, driven Regional Sales Manager with initiative to lead the acquisition and renewal business in the enterprise market in Vietnam, Cambodia & Laos. Reporting to the Sales Director, you will execute a customer-centric sales strategy within your region, heavily focused on new customer acquisition, while managing and nurturing renewal business. You will work as an independent contributor, collaborating with sales engineering, marketing and other teams to close sales, win business and reach sales targets in region.

The successful Regional Sales Manager, is an experienced professional with a proven track record of exceeding quota by generating and maintaining active engagements with customers and prospects, at times in collaboration with our partners. Candidates should be able to articulate the value proposition of open source software; and have a strong understanding of enterprise database markets, or extensive experience selling SaaS solutions within the data management space. An ideal candidate is both successful and ambitious, with a goal to grow revenue through new customer acquisition, combined with effective management of client renewals.

Responsibilities

• Meet or beat your Annual Sales Quota. ($1 million USD+)
• Identify, nurture and win net new enterprise sales opportunities.
• Develop account plans for your key accounts to retain and grow existing client revenue & renewals.
• Drive sales growth through effective enterprise customer and partner relationship management.
• Navigate complex sales processes by applying customer-centric selling and MEDDPICC.
• Collaborate closely with business development, presales, marketing and sales teams.
• Maintain an accurate, robust pipeline and forecast of business opportunities in Salesforce.com.

Qualifications

• Minimum of 5 years database/data management sales experience.
• Up to 10 years of consultative sales experience.
• A track-record of meeting or beating $1 million USD per annum sales quotas.
• Sales hunter, focused on new and expansion business who is persistent, tenacious and self-disciplined.
• Proven ability to manage large enterprise opportunities, while closing transactional / renewal business.
• Effective sales acumen to run complex sales cycles.
• Results-driven, self-motivated and able to work autonomously.
• Strong executive presence and excellent communication skills at all levels.
• A proven history selling complex solutions at a senior level.
• Willing and able to undertake business travel, within your assigned region.
• Experience working effectively in a remote first, fast-paced environment.
• Vietnamese & English language fluency (verbal & written)

Bonus Experience and Skills

• Experience selling open source / cloud software solutions is preferred
• Experience qualifying opportunities with MEDDICC/MEDDPICC
• Deep knowledge of the open source ecosystem including community and commercial licensing models
• Familiarity with Salesforce.com, Salesloft, and other sales & prospecting software

Location

Vietnam Remote (Ho Chi Minh or Hanoi)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Your impact
You are a Staff Software Engineer with experience building large-scale software applications. You will collaborate with other staff and senior engineers to shape and drive the technical direction for the organization and products. Your strong system design skills will aid you in taking a holistic approach to ensuring our products are bulletproof and fault-tolerant, while meeting demanding interactivity and responsiveness requirements. Your customer-obsession leads you to join forces with product and design to imagine and deliver innovative solutions to key customer problems.

Working closely with senior engineers across teams to review their designs and steer them toward more reliable and sustainable outcomes makes you a force multiplier for your team and the teams around you. You are a great collaborator and coach, and will mentor our next set of engineering leaders. You foster a friendly, open, inward-looking culture that encourages everyone to speak their mind and avoid red tape, unnecessary rituals, bureaucracy and politics. You embody our company value of Join Forces, and have zero tolerance for people not willing to work as a team.

As a senior technical contributor, you have a passion for technology, and keep abreast of the latest trends, frameworks, and tools. As a technical leader, you advise our director of engineering on technical strategy for the org, while balancing our business and engineering priorities to help determine the right long-term initiatives and investments.

Come work in an exciting environment where you use your passion, experience, and analytical skills to help bring new solutions to public safety, and leave a positive impact on the world!

What You'll Do
Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Direct Reports: 

• Set a high technical bar for the team through deep technical insights and architecture design reviews
• Mentor software senior engineers across multiple teams
• Work across teams with Product, Design, and Engineering to solve some of our biggest technical challenges within our stack for our customers
• Improve our Engineering process, including long-term thinking, sprint planning and stand-ups
• Build services that adhere to our high bar on availability, performance, and security in this mission-critical space
• Work with the latest open source technologies

What You Bring

• 10+ years of experience in software engineering
• Experience building and scaling complex and impactful software products in a team environment
• Deep skill in driving technical solutions across multiple teams
• Backend cloud experience in managed languages such as Scala, Java, Go, C#, or similar
• Strong experience with relational and NoSQL databases, such as SQL Server and Cassandra
• Experience designing and delivering high-availability, scalable cloud-based systems
• You write beautiful, simple, maintainable code for backend microservices
• You have a track record of setting the technical and organizational direction for a growing engineering team across multiple global locations

Benefits that Benefit You

• Medical, Dental and Vision Insurance 
• Robust Paid Time Off policy 
• Bonuses 
• Lunch allowance 
• Cell phone stipend 
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support 
• Gym membership 
• Free parking 
• Stocked fridges and pantries - free coffee, cold beverages, snacks 
• Annual Company Outing Trip 
• Monthly team social activities

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software engineering manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 8+ years of professional experience in embedded software development.
• Proficiency in C/C++, Golang, and other relevant programming languages.
• Strong understanding of computer science fundamentals including data structures, algorithms, runtime analysis, object-oriented design, and code quality verification.
• Experience with writing unit test, integration and/or system level tests
• Excellent troubleshooting and problem-solving skills in embedded software development.
• Proven experience with Embedded Linux development.
• Solid networking knowledge (TCP/IP, DNS, DHCP, TLS/SSL, etc.) with hands-on experience in WiFi, LTE, and GPS technologies.
• Quick to learn and adapt to new technologies and systems.
• Strong communication skills in English (both written and verbal).

Referred

• Master’s degree in Computer Science, Engineering, Electronics, or a related technical field.
• Familiarity with CI/CD tools (e.g., Jenkins, TeamCity), source code repositories (e.g., Git), and Jira.
• Knowledge of security in computing and best practices.
• Experience with Yocto and embedded Linux-based build systems.
• Knowledge of Cloud services
• Agile Software Development Lifecycle methodology.

Compensation and Benefits

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

As a senior engineer on the team, you will be intimately involved in the architecture decisions that will shape this product. You live and breathe cloud services that require high availability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Software Engineering Manager

• Lead engineering architecture design reviews
• Set a high technical bar for the team through code and architecture design reviews
• Mentoring engineers
• Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers
• Improve our Engineering process, including long-term thinking, sprint planning and stand-ups
• Building services that adhere to our high bar on availability and latency in this mission-critical space
• Working with the latest open source technologies
• Have a passion for creating detailed design documents and delivering technical presentations to train and guide fellow engineers

What You Bring

Required Skills

• Bachelor's Degree in Computer Science, Engineering, or related field
• 6+ years of professional software development experience
• Experience designing and delivering highly-available, scalable cloud-based systems
• Backend service experience in multiple, managed languages such as Go, Java, Scala, C#, or similar
• Experience working with SQL or NoSQL data stores
• Experience of building and operating public cloud hosted services on Azure or AWS, using Kubernetes, and infrastructure as code tools.
• Experience with designing platform components or foundational services that support multiple teams/products
• Understanding of platform security concerns: identity, access control, data encryption, and secure service-to-service communication
• Experience driving SLOs, SLAs, and incident response culture

Preferred Qualification

• CI/CD Tools : Jenkins, GitHub Actions
• Containerization : Docker, Podman
• Orchestration Tools : Kubernetes, OpenShift
• Infrastructure as Code (IaC) : Terraform, CloudFormation
• Monitoring and Logging: Prometheus, Grafana, ELK Stack
• Cloud Prividers : AWS (ECS, EKS), Azure DevOps, Goolge Cloud Build
• Security Best Practices : DevSecOps tools, vulnerability scanning

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

KEY RESPONSIBILITIES

Supply Chain, Sourcing Strategy & Partner Management

• Develop and implement the end-to-end supply chain and sourcing strategy for the Kidswear and Babywear categories, including a multi-sourcing approach to ensure resilience.
• Onboard new manufacturing partners to the Quince direct-to-consumer (D2C) model and provide coaching on operating within a rapid replenishment, M2C (Manufacturer-to-Consumer) environment.
• Educate partners on the Quince Operating System (OS), covering:
• Operational Excellence: Fostering rapid lead times and a consumer-oriented approach.
• Financial Model: Achieving high Return on Invested Capital (ROIC).
• Technical Integration: Proficient use of the Vendor Portal.

Operational Excellence & Growth

• Drive continuous improvement to achieve key performance indicators:
• Quality: Defect rate less than 0.5%.
• Speed & Accuracy: Replenishment Lead Time under 14 days.
• Availability: In-stock rate exceeding 99%.
• Financial Impact: Margin-accretive performance.
• Lead Catalog Expansion in collaboration with Merchandising and Product Development (PD) teams, successfully launching new styles and colors approved through the New Product Creation (NPC) process.
• Conduct structured Quarterly Business Reviews (QBRs) with the management of each partner, focusing on strategic alignment, business performance highlights, identified areas for improvement, and future objectives.

KEY REQUIREMENTS

• 15+ years of Strategic Sourcing or Procurement, or Supplier Management experience operating with major US-based retailers.
• Deep set of partner factory connections within kids&baby apparel category across the APAC region 
• Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market. With a thorough Knowledge of Key Material localised in the region
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
• Highly organized, detail-oriented and analytical with focus on execution, problem- solving, improving processes and brand enhancement.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills
• Bachelor’s Degree, preferred.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race,ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

KEY RESPONSIBILITIES

Supply Chain, Sourcing Strategy & Partner Management

• Develop and implement the end-to-end supply chain and sourcing strategy for the Kidswear and Babywear categories, including a multi-sourcing approach to ensure resilience.
• Onboard new manufacturing partners to the Quince direct-to-consumer (D2C) model and provide coaching on operating within a rapid replenishment, M2C (Manufacturer-to-Consumer) environment.
• Educate partners on the Quince Operating System (OS), covering:
• Operational Excellence: Fostering rapid lead times and a consumer-oriented approach.
• Financial Model: Achieving high Return on Invested Capital (ROIC).
• Technical Integration: Proficient use of the Vendor Portal.

Operational Excellence & Growth

• Drive continuous improvement to achieve key performance indicators:
• Quality: Defect rate less than 0.5%.
• Speed & Accuracy: Replenishment Lead Time under 14 days.
• Availability: In-stock rate exceeding 99%.
• Financial Impact: Margin-accretive performance.
• Lead Catalog Expansion in collaboration with Merchandising and Product Development (PD) teams, successfully launching new styles and colors approved through the New Product Creation (NPC) process.
• Conduct structured Quarterly Business Reviews (QBRs) with the management of each partner, focusing on strategic alignment, business performance highlights, identified areas for improvement, and future objectives.

KEY REQUIREMENTS

• 15+ years of Strategic Sourcing or Procurement, or Supplier Management experience operating with major US-based retailers.
• Deep set of partner factory connections within kids&baby apparel category across the APAC region 
• Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market. With a thorough Knowledge of Key Material localised in the region
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
• Highly organized, detail-oriented and analytical with focus on execution, problem- solving, improving processes and brand enhancement.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills
• Bachelor’s Degree, preferred.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race,ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

KEY RESPONSIBILITIES

Supply Chain, Sourcing Strategy & Partner Management

• Develop and implement the end-to-end supply chain and sourcing strategy for the Kidswear and Babywear categories, including a multi-sourcing approach to ensure resilience.
• Onboard new manufacturing partners to the Quince direct-to-consumer (D2C) model and provide coaching on operating within a rapid replenishment, M2C (Manufacturer-to-Consumer) environment.
• Educate partners on the Quince Operating System (OS), covering:
• Operational Excellence: Fostering rapid lead times and a consumer-oriented approach.
• Financial Model: Achieving high Return on Invested Capital (ROIC).
• Technical Integration: Proficient use of the Vendor Portal.

Operational Excellence & Growth

• Drive continuous improvement to achieve key performance indicators:
• Quality: Defect rate less than 0.5%.
• Speed & Accuracy: Replenishment Lead Time under 14 days.
• Availability: In-stock rate exceeding 99%.
• Financial Impact: Margin-accretive performance.
• Lead Catalog Expansion in collaboration with Merchandising and Product Development (PD) teams, successfully launching new styles and colors approved through the New Product Creation (NPC) process.
• Conduct structured Quarterly Business Reviews (QBRs) with the management of each partner, focusing on strategic alignment, business performance highlights, identified areas for improvement, and future objectives.

KEY REQUIREMENTS

• 15+ years of Strategic Sourcing or Procurement, or Supplier Management experience operating with major US-based retailers.
• Deep set of partner factory connections within kids&baby apparel category across the APAC region 
• Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market. With a thorough Knowledge of Key Material localised in the region
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
• Highly organized, detail-oriented and analytical with focus on execution, problem- solving, improving processes and brand enhancement.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills
• Bachelor’s Degree, preferred.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race,ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

We are seeking a Sourcing Manager, Jewelry to join our growing team. In this role, you will lead vendor relationships to execute and support the sourcing strategies across your region for the Fine Jewelry categories. This is a critical role that will build the foundation of our bags supply chain and report into the Director of Sourcing, Jewelry.

Responsibilities

• Business need analytics & supplier identification: finds, vets, pitches, signs and onboards vendors, to secure the best quality, cost, speed, reliability and scalability
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Supplier relationship management: sets up the vendor for success thru vendor onboarding trainings, performance management thru WBR and MBR, etc
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Pricing and cost optimization: collaboratively works with merchants, procurement and vendor partners on achieving margin target
• Build for speed, scalability and flexibility: works with vendors and Quince functional teams to build speed (fast Replenishment) and scalability, thru material staging and capacity management, educating vendors to build muscles for analyzing sales data, using planning and sales data to deliver optimum replenishment
• Compliance and responsible sourcing: ensures factories meet legal, ethical, and sustainability standards, including fair labour practices and certifications
• Risk management and contingency planning: counter sourcing, establish backup vendors or alternative sourcing strategies
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships for continuous improvement

Qualifications

Required:

Experience: Minimum 5 years in strategic sourcing, procurement or supply chain management, preferable in the fine jewelry industry for global higher end retailers or brands

Education: Bachelor’s Degree in Business, Supply Chain Management, Operation Management, or a related field

Market Understanding: Deep industrial knowledge of jewel trends, materials and product categories including diamond, lab grown diamond, 14K gold, gold vermeil and silver

Negotiation Skills: Strong negotiation capabilities to secure the best terms with vendors

Analytical Skills: Ability to analyze internal and external data, vendor performance and product quality metrics

Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges

Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving

Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in  written and verbal communication and presentation

THE ROLE

Sourcing Manager - Men's Knit Tops (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high quality Men's Knit products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed)  mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Men’s apparel categories with high-end national brands in the United States & Europe specifically in Men's Knit Tops.
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

We’re looking for a Senior Denim Washing Technician to join our growing team.

Key Responsibilities:

       1. Wash Development and Execution:

• Lead and manage all aspects of denim wash trials across Asian vendors, ensuring Quince’s brand aesthetic and sustainability standards are met.
• Translate creative design intent into clear wash recipes, parameters, and process control instructions.
• Approve, comment, and refine shade bands, ensuring consistent quality and visual appeal for bulk production.

       2. Technical Expertise and Troubleshooting:

• Provide expert-level onsite solutions to technical bottlenecks encountered during wash development and execution.
• Identify and resolve technical bottlenecks in both development and production stages.
• Support vendors with actionable process adjustments to ensure reproducibility and bulk consistency.

       3. Training and Capability Building:

• Develop and implement technical training programs for factory washing teams.
• Establish and maintain a structured “Quince Wash Standard” and technical SOPs across regions.
• Build and continuously update the “Quince Denim Recipe Library” — a centralized reference of approved wash formulas, parameters, and outcomes — to ensure reproducibility, enhance efficiency, and maintain aesthetic consistency across all vendors.
• Promote sustainable washing practices, chemical efficiency, and water-saving initiatives

       4. Process Control and Consistency: Onsite Collaboration:

• Monitor and evaluate wash performance across vendors to ensure consistent hand-feel, shade, and appearance.
• Conduct root-cause analysis of wash-related quality issues and lead corrective actions.

       5. Cross-Functional Collaboration and Reporting:

• Maintain effective written and verbal communication in English, directly liaising with U.S.-based merchants and cross-functional teams.
• Provide timely updates and reports on wash progress, challenges, and outcomes to Sourcing and PDs.

Qualifications:

• Experience: Minimum 15 years of experience in denim wash development and execution, with onsite factory experience.
  • Proven track record of working with premium denim brands known for high-quality, innovative finishes (e.g., Levi’s, AG Jeans, Frame, or similar).
• Technical Expertise: Comprehensive knowledge of denim wash processes, including dry and wet processing washings.
• Onsite Leadership: Demonstrated ability to manage and optimize wash processes onsite, working directly with factory teams.
• Language Proficiency: Strong English skills (written and verbal) to communicate effectively with merchants , sourcing/PD.
• Problem Solving: Advanced troubleshooting skills to resolve complex wash issues efficiently.

Preferred Skills:

• Experience in training and mentoring factory teams to enhance technical capabilities.

THE ROLE

Sourcing Manager - Men's Outerwear (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high quality Men's Outerwear products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base  improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Manage capacity at a supplier and style level to keep pace with company growth and scale
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed)  mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Men’s apparel categories with high-end national brands in the United States & Europe specifically in Men's Outerwear. 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

About the role

This role is responsible for selling and up-selling to new and existing clients and providing excellent service in support of team revenue goals in the Vietnamese market.

Responsibilities

• Proactively contact new and existing clients and educate, propose and secure buy-in on Appier’s ads solutions
• Identify, propose and sell programs to targeted organizations within the target markets/sectors set out by the company
• Develop an understanding of client’s business, products, services, customer profile, marketing and business objectives, competitors and sales.
• Manage individual sales pipeline to maximize individual sales revenue while providing accurate and timely forecasts
• Provide excellent level of professionalism and service in responding to general and customized client requests
• Be an influencer in digital marketing to businesses in the local market
• Strong consultative sales approach to engage with CMOs/Head of Marketing to manage existing growth
• Develop strategic relationships by identifying key new business opportunities

About you

• A bachelor’s Degree/Diploma in Business or a related field preferred
• Creative, problem solver with ability and experience in understanding needs of customers and delivering innovative solutions
• Good understanding of the Digital & Mobile marketing industry
• Outstanding written, communication and selling skills in both local language and English
• Excellent negotiation skills with a proven track record of sales success
• Good interpersonal skills, initiative and follow through
• Strong connection and relationships with local advertisers and media agencies
• Ability to “translate” complex technology processes into meaningful solutions that address business needs
• Able to handle multiple priorities simultaneously
• Native in Vietnamese and proficient in English.

#LI-JP1

About the role

We are looking for a Customer Success Manager to spearhead our enterprise solutions business in Ho Chi Minh City, Vietnam.

As a CSM at Appier, you aren't just a point of contact; you are a strategic partner. You will bridge the gap between complex technical capabilities and real-world business outcomes. Your mission is to ensure our enterprise clients are able to maximize their project key metrics results through our AI-driven Martech Enterprise solutions (Personalization Cloud, Data Cloud and AI Agents)

This role will begin as a 3-month contractor position, to be converted into a permanent position at the end of the contract period if performance standards are met.

Responsibilities of the role

• Strategic Stakeholder Management: Navigate complex enterprise hierarchies to build and maintain relationships with key personas—from C-level executives to project leads and end-users. You will act as the primary advocate for the client within Appier and the primary consultant for the client’s digital transformation.
• Strategic Adoption: Drive deep product integration and "stickiness" by aligning Appier’s solution with the client’s specific KPIs (e.g., ROAS, Conversion Rates, Retention).
• Customer Journey Mapping: Define and execute the post-sale journey, ensuring seamless onboarding and continuous value delivery through new use cases and feature rollouts.
• Retention & Growth: Own the commercial health of your portfolio, maintaining high retention rates while identifying white-space opportunities for upsells and cross-sells.
• Technical Problem Solving: Act as the first line of strategic defense, troubleshooting challenges and collaborating with Product/Engineering teams to turn customer feedback into product roadmaps.
• Cross-Functional Collaboration and Ownership: Work closely with Sales, Pre-sales, and Technical Support to ensure a unified "One Appier" experience for the client.

About you

[Essential]

• Experience: 3+ years in Customer Success or Account Management within a high-growth Software/AI environment
• Domain Expertise: Solid understanding of the digital marketing ecosystem
• Strategic thinker with deep analytical skills: Ability to translate raw data into actionable insights and Business Reviews (BRs) that resonate with senior leadership.
• Tech-Savvy: Comfortable discussing APIs, SDKs, and data integration logic with technical teams while translating those concepts for marketing users.
• Language Proficiency: Native Vietnamese speaker with Fluent English (written and verbal) to support SEA customers. 

[Nice to haves]

• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

#LI-JP1

The Job in short

Where Innovation Meets Excellence! We're transforming the banking industry with cutting-edge technology and unparalleled customer experiences. Be part of a dynamic team that's redefining the future of digital banking. Together, we'll create groundbreaking solutions and achieve incredible success. Your journey to making a real impact starts here!"
Backbase created the Backbase Engagement Banking Platform – a unified platform with the customer at the center, helping banks orchestrate seamless journeys across every stage of the customer lifecycle.
                        
From customer onboarding, to customer servicing, customer loyalty and loan origination, we help financial institutions surpass customers’ expectations in every phase of the customer lifecycle.
                        
Built from the ground up with the customer at the heart, our Engagement Banking Platform easily plugs into existing core banking systems and comes pre-integrated with the latest fintechs so financial institutions can innovate at scale.
                        
Industry analysts Forrester, Gartner, Celent, Omdia and IDC continuously recognize Backbase’s category leadership position.

Meet the job

Do you thrive in high-pressure environments and crave a role that pushes the boundaries of technology in Banking? Are you an AI whiz who can adapt and solve problems on the fly? If so, then we want YOU!

We are forming an elite initial team of Navy Seal AI Engineers to spearhead the integration of cutting-edge artificial intelligence into our Banking solutions. This pioneering role demands exceptional technical skills coupled with the unwavering mental and physical fortitude of a Navy Seal.

Responsibilities:
Design, develop, and deploy AI solutions for real-world banking challenges
● Stay abreast of the latest advancements in AI, particularly Large Language Models (LLMs) like LaMDA, Jurassic-1 Jumbo, and emerging technologies like LangChain and HuggingFace transformers;
● Effectively utilize various LLM platforms like HuggingFace, ollama to tailor AI solutions to specific mission needs;
● Collaborate with other members and customers  to understand operational requirements and translate them into actionable AI applications;
● Troubleshoot and maintain deployed AI systems (LLMOps, MLOps, etc), ensuring optimal performance in austere environments;
● Document and share knowledge effectively to train future AI engineers within the team;
● Maintain the highest level of physical fitness and mental preparedness to seamlessly integrate with the SEAL team during operations.

How about You?

● Proficiency in programming languages like Python, Java, or C++;
● In-depth understanding of machine learning algorithms and deep learning architectures;
● Experience with cloud computing platforms (e.g., AWS, Azure, GCP);
● Exceptional problem-solving skills and the ability to think critically under pressure;
● Excellent communication and collaboration skills to work effectively within a team.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Position Description

Data Governance Advisor 

Permanent Full-Time 

Location:  Hanoi 

The Data Governance Team is directly responsible for improving the data maturity of the organisation through the delivery of Data Governance and Data Quality services at an enterprise level. The value that data can create for RightShip and our customers can only be achieved through a strong data foundation and mature organisational capabilities in managing, processing and utilising this data.   

Reporting to the Data Governance Lead, the Data Governance Advisor will play a significant role in supporting RightShip in leveraging data as an asset to ensure data can be used to inform key decisions and deliver valuable outcomes to customers and the wider ecosystem in general. 

You will drive the adoption and success of data governance across the organization by advocating for its importance, implementing frameworks, policies, and procedures, and engaging with stakeholders to monitor and track key governance KPIs. 

Major Responsibilities   

DATA GOVERNANCE 

• Provide subject matter expertise in data management and governance 

• Own the implementation of data governance tool and support the creation and maintenance of a centralized data catalog to improve data discovery, accessibility, and understanding across the organization. 

• Develop and implement data governance policies, procedures, and standards that align with the organization’s goals and regulatory requirements. 

• Work closely with business units and data stewards to establish data quality metrics and continually assess data for accuracy, consistency, and completeness. 

• Collaborate with stakeholders to identify and resolve data quality problems  

• Act as a liaison between business units and tech/date teams to ensure alignment of data governance efforts with organizational goals and operational needs. 

• Collaborate with data stewards to ensure they are effectively managing the data within their domains. This includes helping them understand their roles and providing the necessary tools and processes to succeed. 

• Drive the adoption of emerging technologies, tools, and practices that can enhance data governance, data quality, and overall data maturity within the organization. 

• Work closely with legal, compliance, and privacy teams to ensure that data governance practices align with ethical data use and privacy laws, protecting customer data and building trust. 

• Risk Management and Compliance: Identify potential risks related to data governance, ensuring proactive mitigation strategies are implemented and that data governance aligns with industry standards and regulatory requirements. 

• Data Lineage Tracking: Ensure end-to-end tracking of data lineage to guarantee traceability of data assets, from origin to consumption, providing transparency and trust in data processes. 

LEADERSHIP 

• Build trust and positive culture within RightShip 

• Promote the importance of data governance throughout the organization, ensuring that data management principles are understood and followed. 

• Conduct workshops and training sessions to educate employees on data governance policies, roles, and their responsibilities regarding data. 

• Ensure a safe and inclusive workplace, which engages its employees 

• Drive a customer orientation and service minded approach 

• Ensure a safe and inclusive workplace, which engages its employees 

• Lead and direct staff to ensure achievement of quality and governance targets  

QUALITY AND STANDARDS 

• Ensure office compliance with ISO 9001 and 27001 standards and policies 

• Support the implementation of global processes and instructions 

• Ensure that all procedures and instructions are followed to mitigate any potential risk to RightShip arising from political (e.g. sanctions) or regulatory/ legal compliance requirements on an ongoing basis 

Qualifications, Skills & Experience  

• Demonstrated experience in the data management and data governance domains (3+ years) 

• Solid understanding of data governance practices and principles, business and technology issues related to management of enterprise information assets and approaches related to data protection  

• Proficient in data extraction, manipulation and presentation (SQL and MS Office Suite) 

• You understand, advocate and can clearly articulate for the importance of data governance for a business 

• Excellent written and oral communication skills, with the ability to explain complex concepts in a clear and concise manner. 

• Proven ability to engage with and influence a diverse group of stakeholders.