About the role

We are seeking an Account Manager for team in Vietnam. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals.
 

Responsibilities

• Manage campaign launch and ongoing operations, including market research, budgeting and reporting.
• Establish and manage campaign material production.
• Provide campaign analysis report and marketing advices.
• Coordinate communication with both internal and external parties.
• Communicate data and strategy in a clear and concise manner.
• Propose and implement business growth and process improvement.
  

About you

• Degree in related field or at least 1 to 3  years of relevant working experience in similar function
• Fast-learner, interested in online advertising industry and data monitoring.
• Logically thinking and possess good time management abilities.
• Requires a combination of strong analytical and communication skills, with some technical understanding.
• Detail-oriented with good organization.
• Able to work independently in a fast-paced environment.
• Fluent English and Vietnamese are preferred.

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About the role

This role is responsible for selling and up-selling to new and existing clients and providing excellent service in support of team revenue goals in the Vietnamese market.

Responsibilities

• Proactively contact new and existing clients and educate, propose and secure buy-in on Appier’s ads solutions
• Identify, propose and sell programs to targeted organizations within the target markets/sectors set out by the company
• Develop an understanding of client’s business, products, services, customer profile, marketing and business objectives, competitors and sales.
• Manage individual sales pipeline to maximize individual sales revenue while providing accurate and timely forecasts
• Provide excellent level of professionalism and service in responding to general and customized client requests
• Be an influencer in digital marketing to businesses in the local market
• Strong consultative sales approach to engage with CMOs/Head of Marketing to manage existing growth
• Develop strategic relationships by identifying key new business opportunities

About you

• A bachelor’s Degree/Diploma in Business or a related field preferred
• Creative, problem solver with ability and experience in understanding needs of customers and delivering innovative solutions
• Good understanding of the Digital & Mobile marketing industry
• Outstanding written, communication and selling skills in both local language and English
• Excellent negotiation skills with a proven track record of sales success
• Good interpersonal skills, initiative and follow through
• Strong connection and relationships with local advertisers and media agencies
• Ability to “translate” complex technology processes into meaningful solutions that address business needs
• Able to handle multiple priorities simultaneously
• Native in Vietnamese and proficient in English.

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About the role

We are looking for a Customer Success Manager to spearhead our enterprise solutions business in Ho Chi Minh City, Vietnam.

As a CSM at Appier, you aren't just a point of contact; you are a strategic partner. You will bridge the gap between complex technical capabilities and real-world business outcomes. Your mission is to ensure our enterprise clients are able to maximize their project key metrics results through our AI-driven Martech Enterprise solutions (Personalization Cloud, Data Cloud and AI Agents)

This role will begin as a 3-month contractor position, to be converted into a permanent position at the end of the contract period if performance standards are met.

Responsibilities of the role

• Strategic Stakeholder Management: Navigate complex enterprise hierarchies to build and maintain relationships with key personas—from C-level executives to project leads and end-users. You will act as the primary advocate for the client within Appier and the primary consultant for the client’s digital transformation.
• Strategic Adoption: Drive deep product integration and "stickiness" by aligning Appier’s solution with the client’s specific KPIs (e.g., ROAS, Conversion Rates, Retention).
• Customer Journey Mapping: Define and execute the post-sale journey, ensuring seamless onboarding and continuous value delivery through new use cases and feature rollouts.
• Retention & Growth: Own the commercial health of your portfolio, maintaining high retention rates while identifying white-space opportunities for upsells and cross-sells.
• Technical Problem Solving: Act as the first line of strategic defense, troubleshooting challenges and collaborating with Product/Engineering teams to turn customer feedback into product roadmaps.
• Cross-Functional Collaboration and Ownership: Work closely with Sales, Pre-sales, and Technical Support to ensure a unified "One Appier" experience for the client.

About you

[Essential]

• Experience: 3+ years in Customer Success or Account Management within a high-growth Software/AI environment
• Domain Expertise: Solid understanding of the digital marketing ecosystem
• Strategic thinker with deep analytical skills: Ability to translate raw data into actionable insights and Business Reviews (BRs) that resonate with senior leadership.
• Tech-Savvy: Comfortable discussing APIs, SDKs, and data integration logic with technical teams while translating those concepts for marketing users.
• Language Proficiency: Native Vietnamese speaker with Fluent English (written and verbal) to support SEA customers. 

[Nice to haves]

• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

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