Veterinary Receptionist Objectives: The purpose of this position is to serve as a veterinary receptionist for Bay Beach Veterinary Hospital's Emergency Practice, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail service. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.

Position type and expected hours of work

• Full or Part-Time with a 70 hour requirement for full-time status

• 7 to 12 hour shifts variable days of the week

Education and experience

• High school diploma or equivalent

• Veterinary experience preferred

General Knowledge

• Possession of strong organizational skills.

• Ability to multitask under pressured conditions.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice location and ability to give directions using common routes.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Know and use standard medical and business abbreviations.

• Knowledge of the spelling and meaning of commonly used terminology in veterinary medicine.

• Use proper terminology and spelling when speaking and writing.

• Reasonable familiarity with common breeds and their colors and temperaments.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable knowledge of common vaccines and their administration guidelines.

• Familiarity with common parasite preventatives and their dosing/administration schedule.

• Familiarity with prescription diets carried by the practice and their uses.

• Familiarity with over-the-counter products carried by the practice and their uses.

• Ability to handle money accurately and honestly.

• Familiarity with common invoicing and fee collection procedures.

• Familiarity with common credit card machines and their functions.

Communication Skills

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Excellent telephone etiquette.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision making.

General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for. an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: front desk area, all areas of the lobby, exam rooms, parking lot and front porch.

• Clean and maintain all office equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital at all times.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans. Perform other duties as assigned.

Clerical Tasks

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record.

• Schedule appointments obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance if possible (day practice only).

• Assure that all financial obligations are met by clients.

• Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, and run end of day reports.

• Assist in the updating of client files; prepare and mail correspondence such as thank you cards, sympathy cards, and other communications.

• Send and receive client emails.

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

Customer and Personal Service Tasks

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital Greet clients in a professional, friendly, and hospitable manner.

• Check clients in. Update client's or patient's records as needed.

• Use client's and patient's names during conversation.

• Effectively promote preventative health care, nutrition, and pet health insurance to clients. Support what fellow staff members have said to clients.

• Know where brochures and client-education materials are stored. Provide clients with handouts and brochures regarding relevant medical conditions, surgeries, immunizations, internal and external parasites, pet insurance, and diets or direct them to approved websites for additional information.

• Professionally administer all phone calls-answering client inquiries in a prompt and•friendly manner, scheduling appointments, and recording messages.

• Receive incoming calls, screen those that are handled by other health care.team members and take care of routine calls.

• Provide knowledgeable sub-professional advice concerning the basic care of animals

• Politely but firmly refuse to diagnose or offer treatment recommendations over the phone for health concerns/illnesses.

• Counsel clients on financial and admittance policies, thpir pet's medical procedures and any options that require consideration. Answer client's questions and ensure their comfort with the information they have been given.

• Explain credit options to clients and how to apply.

• Advise clients of visiting hours and special call-in times to check on patients/speak with the doctors.

• Explain delays that effect clients. Ensure the comfort of clients and patients during their waits.

• Assist clients with unruly pets. Request assistance when needed.

• Assist grieving clients and comfort them. Understand the grieving process and be respectful of the client's needs.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage/ Emergency Tasks

• Alert staff members immediately if an urgent patient arrives.

• Obtain verbal permission/refusal for resuscitation.

• Have client fill out registration forms while the health care team is assessing the patient. Accurately review discharge instructions with owner with any out-patient visit.

Patient Care Tasks

• Receptionists DO NOT participate in the handling/restraint or care of the patients. During busy times you may be asked to escort a pet to/from the treatment area, exam room, or lobby only.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA

This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. We offer employment willingly and with the commitment to providing the support and tools necessary to fulfill the items in this Job Description with reward and satisfaction. It is the responsibility of the employee to alert management of shortfalls in a timely manner so a plan can be set for improvement. At the same time, signature affirms the commitment of the employee to fulfill the obligations set forth in this document.

Veterinary Assistant (Emergency)

Reporting Structure: The veterinary assistant works under the direct supervision of the shift LVTs, shift DVMS, emergency services supervisor, veterinary practice manager, or medical director; who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the shift leader or supervisor. Completed work is reviewed for technical accuracy and compliance with established procedures.

Veterinary Assistant Objectives: The purpose of this position is to serve as a veterinary assistant for Bay Beach Veterinary Hospital's Emergency Service, to perform hands on duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, care of hospitalized patients, triage of incoming patients, review of estimates and treatment plans, loading exam rooms, communicating with clients, notating, and invoicing treatments and supplies, set up for procedures and surgeries, assisting with blood draws, radiographs and other diagnostic procedures, general cleanliness and stocking of the hospital. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function to fulfill the requirements of this position.

Position type and expected hours of work:

• Full or Part-Time

• 8 to 12 hour shifts variable days of the week

• Weekend shifts required

• Overtime may be required

Education and Experience:

• High school diploma or equivalent

• Veterinary experience required

General Knowledge:

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Understand the life cycle and pathology of common internal and external parasites, including common treatments and prevention.

• Performs other duties as assigned.

Communication Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Accurately obtain and then relay the owner's account of the medical problem/injury to the doctor and other health care team members.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision-making.

• Requires writing complete notes in medical records.

General Tasks:

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: treatment area, kennels, procedure rooms, exam rooms, parking lot and grounds.

• Clean and maintain all hospital equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital always. Be willing and available to stay late or work through breaks, when needed to assist with emergency or critical-care patients.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Stock hospital supplies, pharmaceuticals and pet-food as needed and facilitate depleted items being placed on the order list.

• Regularly check for outdated stock. Remove and replace expired items as directed. Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans.

Clerical Tasks:

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record including vitals and treatment details.

• Check in and input patients and clients into computer. (overnight)

• Collect, post, and record client fees and deposits, make change, process credit card transactions, and assist in making count of cash drawer. (overnight)

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

• Assist clients in filling out/completing electronic forms.

• Save hard copies of paperwork into client files.

Customer and Personal Service Tasks:

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital

• Receive incoming phone calls, screen those that are handled by other health care team members and take care of all other calls, both urgent and routine. Provide knowledgeable sub-professional advice concerning the care and treatment of animals. (overnight)

• Check clients in and greet clients in a professional, friendly, and hospitable manner. (overnight)

• Communicate effectively, compassionately, and professionally with clients during the triage process.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage Tasks:

• All patients triaged within 15 minutes of arrival in hospital.

• Obtain brief history from owner.

• Obtain full TPR and bring any abnormalities to the attentions of the DVM/LVT.

• Assign patient to proper triage class based on BBVH color system.

• Ensure patients are placed in appropriate place to wait to be seen based on presenting complaint and condition (isolation, ICU, with owner, etc.).

Exam Room Tasks:

• Always ensure cleanliness of exam rooms.

• Bring owners into the exam room.

• Explain treatment plans and estimates to the owners and answer questions. Refer questions you cannot answer to appropriate colleagues.

• Explain financial policies including payment options and how to apply for them.

• Liaise between the DVM and owner when appropriate.

• Thoroughly explain discharge instructions and medications to owners and answer questions. Refer questions you cannot answer to the appropriate colleagues.

• Fill non-controlled veterinary prescriptions with appropriate medication, provide routine instructions to owners concerning prescriptions for medications.

Patient Care Tasks:

• Possess sufficient strength and assertiveness to effectively restrain patients and ensure their safety and that of clients and personnel.

• Restrain patients in a manner that allows necessary work to be performed, minimizes stress to patients and ensures the safety of patients and people. Safely and effectively apply and use restraints such as muzzles, towels, and gloves. Apply low stress handling techniques.

• Maximize patient's comfort with a gentle reassuring manner. Understand that actions that would constitute animal cruelty under state or local law or hospital policy will be grounds for immediate disciplinary action, up to and including termination.

• Monitor patient's behavior and note potentially anxious or aggressive behaviors. Use caution when handling potentially aggressive patients. Request help when needed.

• Inform the shift supervisor and practice manager immediately of any bite or scratch wounds and follow hospital policy for seeking treatment.

• Accurately obtain vital signs including, but not limited to: rectal temperature, respiratory rate, heart/pulse rate, mucous membrane color, capillary refill time, and blood pressure.

• Understand the rules and application of basic standards of asepsis. Maintain IV catheters so fluids flow freely; flush and clean as needed.

• Set up and administer fluids both IV and SC.

• Using aseptic technique, draw up injectable medications according to DVM/LVT instructions.

• Properly fill and store non-injectable medications for hospitalized patients.

• Properly administer medications via oral, SC and IV {in IV catheter only) routes according to protocol and hospital policy.

• Dispose of used needles and syringes and other sharp objects as set forth by the practice policy and OSHA standards.

• Perform suture removals and nail trims.

• Assist with diagnostic procedures, including but not limited to: venipuncture, radiography, corneal stain, skin scrapings and other cytology samples, and ultrasonography.

• Obtain fecal and ear cytology samples.

• Perform routine ELISA tests, such as heartworm, feline viral, and parvo.

• Lay out/set up instruments that doctors will use during exams according to presenting complaint.

• Assist with routine and non-routine treatment procedures, including but not limited to: fluid administration, medication administration {injectable, oral and topical), IV catheter placement, abdominal and thoracentesis, urinary catheter placement, and bandage/splint placement.

• Prioritize tasks to maximize client satisfaction and patient health.

• Place appropriate bedding in patient cages and always ensure its cleanliness, changing when soiled.

• Monitor patients for vomit, blood, urine, and feces in cage. Clean patients and cage as needed. Save debris if unsure whether it should be examined. Note occurrences in patient record.

• Asses hospitalized patient's vital signs and record data appropriately, alerting DVM/LVT of any changed/out of normal range results.

• Monitor patients for changes in condition and alert DVM/LVT immediately.

• Know and recognize signs of pain and common methods of pain relief. Alert DVM/LVT to patient's pain/comfort level.

• Strictly follow isolation procedures and policies. Prevent contact between contagious animals and others. Properly disinfect the area and you using appropriate disinfectants and dilutions.

• Disinfect cages as soon as possible after patients are removed from them.

• Walk dogs individually on a leash according to directions and hospital policy and record eliminations appropriately in record.

• Prepare meals and feed animals according to treatment plans. Note appetite in record.

• Perform medical grooming including medicated baths, mat removal, and sanitary clips/baths.

• Wash, dry and store bedding, and towels belonging to the hospital. Maintain bedding in good repair.

• Assist with euthanasia procedures.

Emergency Care Tasks:

• Know and be able to perform basic life support procedures, including CPR, airway maintenance, and oxygen administration.

• Be up to date with the latest RECOVER CPR guidelines and procedures.

• Control bleeding using pressure bandages and tourniquets.

• Apply cooling techniques to heatstroke patients

• Be ready and available to assist and follow instructions in a calm and efficient manner.

• Know the location of the crash cart and be familiar with all its contents and their uses.

• Know the location of and how to use essential monitoring equipment, such as SPO2, ECG, and blood pressure monitors.

• Apply critical thinking to assess patient status.

Surgical Assisting Tasks:

• Know the names of instruments and where they are stored.

• Prepare the surgery suite for pending surgeries.

• Assist LVTs in administering preoperative medications.

• Bring patients to the pre-operative/induction area.

• Assist with the induction process.

• Assist with preparing the patient for surgery including positioning, clipping and prepping surgical site, and securing monitoring equipment.

• Assist surgeons with aseptic gowning and gloving.

• Clean surgical suite and instruments after procedure.

• Wash and store endotracheal tubes according to hospital policy.

• Clean and wrap instruments according to hospital policy.

• Autoclave packs and gowns according to autoclave directions.

Radiology Tasks:

• Always wear dosimeter badge according to provider instructions.

• Always wear protective equipment according to OSHA and hospital policy.

• Assist DVM/LVT/VA with positioning of patients.

• Always follow laws and hospital policy when performing radiographs.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training and coaching

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA.

This job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. The practice will take action to employ, advance in employment, and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Patient Care Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7am-7pm based in The Highlands office in Rosslyn/Arlington, VA.

The Opportunity

As a One Medical Float Phlebotomist/Front Desk (internally known as Flex Patient Care Specialist) at several of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $24.25 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between the hours of 7am-7pm, 4 weekdays + every Saturday, based in Reston Town Center office but floating between our other offices in Fairfax-Mosaic, Tyson and Arlington-Rosslyn.

📍 Onsite | Virginia Beach, VA | Full-Time | Monday–Friday: 8:00 AM–4:30 PM

🚨 Priority: ASAP

Position Overview

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.

💼 Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

🎓 Training & Onboarding

• Datavant DHISC training
• Hands-on, role-specific training during the first 30 days

⭐ Qualifications & Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

🎓 Education Requirement

• High School Diploma or GED required

💰 Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• In-person role with opportunities for growth and advancement within the company

📍 Onsite | Charlottesville, VA | Full-Time | Monday–Friday: 8:00 AM–4:30 PM

🚨 Priority: ASAP

Position Overview

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.

💼 Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

🎓 Training & Onboarding

• Datavant DHISC training
• Hands-on, role-specific training during the first 30 days

⭐ Qualifications & Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

🎓 Education Requirement

• High School Diploma or GED required

💰 Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• In-person role with opportunities for growth and advancement within the company

Join Our Front Desk Team at Fairfax Animal Hospital

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that’s inclusive, supportive, and just the right amount of fun. We’re proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life.

We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who’s friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

What You'll Do:

• Greet clients and patients warmly and professionally — you're the first impression, and it matters

• Schedule appointments and procedures accurately using ezyVet

• Keep the front desk and lobby clean, organized, and welcoming

• Assist clients with check-in and check-out, review invoices, and process payments

• Answer phones and respond to emails with clarity, empathy, and efficiency

• Help update and manage client records with attention to detail

• Work collaboratively with the team to ensure smooth daily operations

• Perform end-of-day reporting and payment reconciliation

What We’re Looking For:

• A kind, respectful communicator who’s confident and calm under pressure

• Strong organizational skills and a keen eye for details

• Prior customer service experience — veterinary or medical is a plus

• Experience with ezyVet is helpful, but not required

• A professional appearance and demeanor (personality and individuality always welcome!)

• Someone who values diversity, inclusion, and being part of a truly supportive team

What We Offer:

• Competitive compensation based on experience

• Full or part-time scheduling options

• Health insurance for eligible team members

• A collaborative, friendly work environment that supports growth and individuality

• A team that takes care of each other — and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves.
You’ll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.

This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you’re skilled, kind, and know how to keep things running smoothly — we’d love to meet you.

🐶 CSR (Client Service Representative)

We’re looking for team members who enjoy working collaboratively, communicating openly, and supporting one another across both of our hospital locations. Our team rotates between Ashburn and Brambleton, creating a dynamic work environment with strong teamwork and shared responsibility.

We value individuals who are adaptable, eager to learn, and motivated to provide personalized, high-quality care to every patient and client.

We are committed to creating an inclusive workplace where team members feel supported in their growth and development. Whether you are building on existing experience or looking to take the next step in your career, we encourage you to apply.

What you’ll do:

• Welcome clients and patients and help create a positive experience
• Schedule appointments and manage communication between both locations
• Answer phones and assist with client questions
• Support daily operations of the front desk

What you need:

• Strong communication and interpersonal skills
• Comfort with multitasking and learning new systems
• Customer service experience preferred

Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

Shift: Wednesday - Sunday 9am-6pm EST

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. 

Your Impact

The essential functions of this position include:

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Qualifications

• High School diploma required
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications; ServiceNow experience a plus
• One year of Customer Service experience required
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

• Two years of Service Desk / Help Desk experience
• An associate degree (minimum)
• Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners, childcare providers, to launch and grow in-home programs through cutting-edge software, personalized coaching, and responsive support. We also partner with governments to modernize public childcare infrastructure. Our team is small, fast-moving, and deeply motivated by the impact we create in families and communities across the country.

About the Role
We are looking for a Forward Deployed AI Engineer to lead product development on some of the most strategically important initiatives at Wonderschool. You’ll spend your time working directly with customers (traveling as needed), uncovering pain points, and building AI-powered solutions that drive measurable impact across revenue, operational efficiency, and user experience. You’ll act like a founder inside the company: identifying problems, shipping code, driving adoption, and iterating quickly based on what you learn. This role blends engineering, product, operations, and business leadership, and is ideal for someone who has launched products, acquired users, and driven growth independently. You will work closely with our sales, onboarding, and account management teams to automate workflows, build better customer experiences, and unlock new growth.

This role is inspired by best-in-class FDSEs at companies like Palantir and is perfect for builders who love solving real-world problems in the field, not from behind a desk.

What You’ll Do
Work directly with users and internal teams to identify high-leverage problems and ship product solutions. Write production code (approximately 50% of your time) and ship weekly improvements across the customer journey. Use tools like Widesurf, Cursor, and other AI accelerators to increase your velocity and quality of output. Build and deploy AI-powered tooling that eliminates manual effort and improves the experience for providers, parents, and government partners. Automate onboarding flows, proposal generation, reporting processes, and other operational workflows. Own full loops: talk to users, design solutions, write code, test, deploy, and monitor adoption. Prioritize based on business impact and collaborate across teams to drive measurable results.

What Success Looks Like
You uncover user pain points faster than anyone else and consistently ship solutions that address them. You deploy AI-infused internal tools or product experiences that improve core metrics (conversion, retention, revenue). You fully own feedback loops, from discovery to deployment, and iterate rapidly. Internal teams rely on your tools to operate faster and with fewer resources. You’re moving fast, staying close to the customer, and operating with very little hand-holding.

Who You Are
A builder and founder at heart, you’ve started a company, built products that got users, or made revenue independently. Comfortable talking to users weekly and distilling insight into product decisions. Technical enough to ship production code on your own, experience with Python, JavaScript, or similar languages. Experienced using AI/LLMs and developer tools like Windsurf and Cursor to move faster and smarter. Business-minded, you’ve worked in consulting, managed a P&L, or attended business school and know how to prioritize based on ROI. Comfortable operating in ambiguity and energized by a high-trust, high-impact, in-person environment.

Why Join Us
Make a direct impact on families, small business owners, and communities. Operate with founder-like ownership on the company’s most important priorities. Join a small, fast-moving team with a bias for action. Talk to users, ship weekly, and see your work go live and drive real-world outcomes. Help reimagine early education and child care for the modern era.

📍Onsite | Falls Church, VA | Full-Time | 8:30am-5pm EST

Position Overview

We are seeking a Health Information Specialist II to support front desk operations and Release of Information (ROI) services at a healthcare location in Falls Church, VA. 

This role is critical to ensuring timely, accurate, and compliant handling of medical record requests while safeguarding patient privacy and maintaining HIPAA compliance.

💼 Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

🎓 Training & Onboarding

• DHISC training provided
• On-the-job, onsite training during the first 30 days

⭐ Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

💰 Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• opportunities for growth and advancement within the company

🎯 Qualifications

• High School Diploma or GED required
  • Must be 18 years of age or older

#LI-DP1

Title: IT Manager

Type: Full Time, Exempt

Location: Reston, Virginia (Hybrid)

Visit Us: https://www.mullerec.com/

Muller is a full-service site work contractor based in Northern Virginia. Our unique technology- and systems-driven approach has positioned us as a leading provider of sustainable civil construction services throughout Maryland, Virginia, and Washington, DC.

As our company continues to grow, we are looking for an IT Manager who enjoys building and supporting IT systems in a fast-paced, entrepreneurial environment. This role is ideal for someone who has experience supporting mid-size or rapidly growing organizations, where being both strategic and hands-on is key.

This position will serve as the primary IT leader for the organization—overseeing daily technology operations, managing vendors and systems, and helping guide the company’s IT strategy as we scale.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

• Take ownership of the company’s IT infrastructure and security to keep systems running smoothly and the organization protected.
• Manage the internal help desk and ticketing system, ensuring quick response times and high-quality support so team members feel supported and taken care of.
• Help minimize downtime by proactively monitoring systems, troubleshooting issues, and implementing solutions before problems impact productivity.
• Partner with HR to manage IT onboarding for new hires, including preparing laptops, phones, and system access so new team members are set up for success on day one.
• Send out a weekly company-wide IT email with helpful tips, best practices, and simple ways to improve productivity and efficiency.
• Make recommendations to leadership on IT priorities, improvements, and projects that support the company’s growth.
• Work directly with the owner on special IT projects and technology initiatives as they come up.
• Serve as the admin for key SaaS platforms, including setting up new users and managing permissions.
• Keep an accurate inventory of all IT equipment and manage device lifecycle as the team grows.
• Manage vendor relationships for phones, internet, computers, and other IT services to ensure strong service and competitive pricing.
• Provide input on the annual IT budget and help ensure resources are being used effectively.
• Recommend additional resources, vendors, or contractors when needed to support projects or scaling the IT function.

Required Qualifications:

• Network Administration: Proficiency in designing, implementing, and maintaining network infrastructure, ensuring seamless connectivity and optimal performance.
• SonicWall Firewall Knowledge: Experience in configuring and managing SonicWall firewall systems to safeguard the network against potential threats and ensure secure data transmission.
• SharePoint Online Management: Ability to oversee and administer SharePoint Online, enabling efficient collaboration, document management, and workflow automation.
• General IT Security Knowledge: Understanding and application of best practices in IT security, encompassing threat detection, incident response, and risk mitigation strategies.
• Azure Proficiency: Experience with Azure services and management, including cloud infrastructure, security, and policy configuration.

Compensation:

• Competitive Salary + Yearly Bonus
• Paid Holidays and Vacation
• Health, Vision, and Dental Insurance plus additional voluntary plans
• 401K with company match
• Company phone, computer,

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit

What Impact You’ll Have:

The People Operations Administrator plays a key role in supporting day-to-day People & Culture operations with a strong focus on employee support, coordination, and administrative execution. This role serves as a front-line resource for employee inquiries, ensures timely handling of employment verification requests, and partners closely with Business Unit leadership to coordinate meetings, events, and organizational initiatives. 

This is a hybrid role based out of our Tysons HQ, requiring a minimum of 2–3 days per week onsite. The position reports to a Senior Manager, People & Culture and provides direct support to the VP, People & Culture and to the Senior Manager, requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, mission-driven environment. 

What You’ll be Owning:

Employee Support & HR Operations 

• Serve as the primary point of contact for the HR phone line, answering incoming calls and acting as the “front desk” for People & Culture
• Respond to employee inquiries in a timely and professional manner, ensuring a positive employee experience
• Answer employee questions when able, or take detailed messages and route inquiries to the appropriate HR point of contact (HRBP, Benefits, Payroll, etc.)
• Manage and process employment verification requests, including responding to external vendors and internal stakeholders
• Maintain confidentiality and accuracy when handling sensitive employee information 

HR Systems & Data Management 

• Upload, maintain, and audit employee files and documentation within HR systems (e.g., ADP or internal platforms)
• Ensure employee records are accurate, complete, and compliant with company policies and recordkeeping requirements
• Support data entry and updates related to employee changes, onboarding, and documentation tracking 

Coordination & Business Unit Support 

• Partner with Business Unit General Managers to coordinate and schedule meetings, events, and team engagements
• Collaborate with the Events Manager to plan, organize, and execute internal events, including logistics, communications, and onsite support
• Track and manage event timelines, deliverables, and follow-ups 

Administrative & Reporting Support 

• Prepare and maintain meeting materials, trackers, and task documents in Excel
• Support reporting needs by organizing data and ensuring accuracy across HR systems and trackers
• Assist with documenting processes, workflows, and standard operating procedures 

Executive & Team Support 

• Provide administrative and coordination support to the VP, People & Culture and broader leadership team as needed
• Assist in preparing materials, tracking priorities, and supporting key People & Culture initiatives 

General Administrative Support 

• Assist with scheduling, calendar coordination, and meeting logistics
• Support cross-functional initiatives across People & Culture, Finance, and Operations as needed
• Contribute to continuous improvement of HR processes and employee-facing communications 

 What You Must Have:

• U.S. Citizen with the ability to obtain a security clearance
• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 1–3 years of HR, administrative, or operations experience
• Strong proficiency in Microsoft Excel (trackers, basic formulas, data organization)
• Experience working with HR systems and managing employee data/files preferred
• Excellent organizational skills with the ability to manage multiple priorities
• Strong communication and interpersonal skills, including professional phone presence
• High level of discretion and ability to handle confidential information
• Experience working in a fast-paced, team-oriented environment 

 What Would Be Nice to Have:

• Experience supporting HR operations or People & Culture teams
• Familiarity with HRIS systems (e.g., ADP Workforce Now)
• Experience coordinating meetings, events, or internal programs 

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our Office, NRV Oral & Maxillofacial Surgery LTD - Blacksburg, a busy specialty practice in Blacksburg, VA, is looking for a talented and skilled Practice Manager to help us fulfill our mission of improving the lives of our patients by providing a world-class specialty experience at the Blacksburg and Radford locations. If you’re passionate about delivering exceptional patient care and leading a dynamic team, we’d love to connect with you!

At NRV Oral & Maxillofacial Surgery LTD - Blacksburg & Radford, we believe in the power of collaboration and continuous learning. Our diverse team includes Dental Assistants, Sterilization Technicians, Specialists, Office Managers, and Patient Care Coordinators who work together to ensure exceptional patient experience and outstanding clinical results. We’re committed to fostering an environment where all employees are valued, respected, and given the opportunity to thrive—at work, at home, and everywhere in between.

Your Role: Practice Manager

As our Practice Manager, you will play a crucial role in ensuring our operations run smoothly, efficiently, and in compliance with all regulations. You’ll be responsible for mentoring team members, enhancing patient experiences, and implementing best practices across all levels of our organization. Here’s what you can expect in this role:

• Travel to the Radford location 
• Overseeing daily operations to ensure they are carried out in a cost-effective manner.
• Managing budgets, financial data, and forecasts to improve profitability.
• Purchasing materials, planning inventory, and optimizing warehouse efficiency.
• Ensuring the practice remains compliant with all legal and healthcare regulations.
• Implementing quality controls and monitoring key performance indicators (KPIs).
• Training and supervising staff, while fostering a culture of continuous improvement.
• Enhancing the quality of patient care through innovative and compassionate leadership.
• Coordinating and facilitating additional office responsibilities as needed.

Your Background:

We’re looking for a resourceful and compassionate Practice Manager who excels at leading teams and achieving financial goals. You thrive on seeing patients leave our office healthier and happier, and you’re a problem-solver who can adapt to changing priorities. Here’s what we’re looking for:

• 3-5 years of experience managing a dental or OS practice.
• WinOMS experience a plus
• Expertise in insurance verification, claims, and resolution processes.
• Strong understanding of patient and insurance accounts receivable (AR) management.
• Proven ability to maintain positive employee relations and oversee payroll.
• Solid knowledge of profit and loss (P&L) management, with a focus on controlling expenses.
• Familiarity with standard OSHA and HIPAA practices and policies.

If this describes you, you’ll fit right in with our team!

Your Benefits & Perks:

We offer a comprehensive benefits package designed to support you in all aspects of your life, including:

• Sign on bonus offered!
• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage  
• Principal PPO Dental Insurance  
• Complimentary Life Insurance Policy  
• Short-term & Long-Term Disability  
• Pet Insurance Coverage 
• 401(k) 
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off  
• Diverse and Inclusive Work Environment  
• Strong culture of honesty and teamwork 

#priority

Oral Surgeon – Blacksburg & Radford, Virginia 

Join a thriving, high-performing Oral & Maxillofacial Surgery practice serving the Blacksburg and Radford, VA communities! We’re seeking a skilled, motivated Oral Surgeon to provide exceptional, patient-centered care in a modern, technology-driven environment with a strong referral base and long-standing community relationships. 

We welcome applicants from any U.S. region and Canada (U.S. licensure, or eligibility, is required) who are open to relocating to Virginia. 

Why This Opportunity Stands Out: 

• Established, Trusted Practice: Loyal referral network, high patient satisfaction, and steady case volume with a diverse mix of dentoalveolar, implant, and full-scope surgical procedures. 

• Clinical Autonomy & Decision-Making: Full independence in treatment planning and care, with access to a supportive team and proven operational systems. 

• Mentorship & Collaboration: Work alongside experienced Oral Surgeons who value teamwork, clinical mentorship, and collaboration across cases. 

• Supportive, Experienced Staff: Long-tenured surgical and administrative team dedicated to excellence, efficiency, and patient comfort. 

• Team-Oriented Practice Culture: Collaborative environment where doctors and staff work seamlessly to deliver exceptional care. 

• Values-Driven Practice: Deep commitment to patient-centered care, professional integrity, and maintaining the highest clinical standards. 

• Doctor-Led Organization: Enjoy long-term stability within a network led by practicing specialists who prioritize clinical outcomes over corporate metrics. 

• Ownership Track with Transition Support: Clear pathway to partnership or ownership with guidance and support throughout the process. 

• Professional Development: Access to continuing education, leadership opportunities, and growth within a doctor-focused organization. 

What Blacksburg & Radford Have to Offer: 

• Beautiful Mountain Setting: Nestled in the New River Valley, surrounded by the Blue Ridge Mountains — ideal for hiking, biking, and year-round outdoor adventures. 

• Vibrant University Communities: Home to Virginia Tech (Blacksburg) and Radford University, offering cultural events, innovation, and dynamic, youthful energy. 

• Strong Medical & Research Presence: Close to Carilion Clinic and Virginia Tech Carilion School of Medicine, enhancing collaboration and referral potential. 

• Affordable, High-Quality Living: Low cost of living, excellent schools, and safe neighborhoods make this an ideal area for families and professionals alike. 

• Local Charm & Dining: Enjoy local restaurants, breweries, coffee shops, and community events that showcase the region’s character. 

• Accessible & Connected: Easy travel to Roanoke, Charlottesville, and beyond — plus a regional airport for convenient connections. 

Qualifications 

• DDS or DMD from an accredited dental school 

• Completion of an accredited Oral & Maxillofacial Surgery residency program 

• Eligible for dental license in Virginia 

• TN or H1B visa sponsorship may be available 

Apply Now 

Take the next step in your oral surgery career and join a doctor-led, values-driven practice built on collaboration, clinical excellence, and long-term success. Submit your CV today to start the conversation. 

Endodontist – Newport News, Virginia 

Join a thriving, high-performing Endodontic practice in Newport News, Virginia! We are seeking a skilled, motivated Endodontist to provide exceptional patient care in a modern, technology-driven environment supported by a long-standing referral base and strong community reputation. 

We welcome applicants from any U.S. region and Canada (U.S. licensure, or eligibility, is required) who are open to relocating to Virginia. 

Why This Opportunity Stands Out: 

• Established Practice 

• Loyal referral network, excellent patient satisfaction, and consistent case volume across a steady mix of procedures. 

• Cutting-Edge Tech 

• CBCT, digital workflow, advanced instrumentation, and modern operatories designed to support efficient and precise clinical care. 

• Collaborative Team 

• Join supportive, experienced staff and leadership that values autonomy, communication, and a patient-centered philosophy. 

• Growth & Ownership Path 

• Structured long-term opportunity for partnership or ownership within a doctor-led organization. 

Relocation Support: 

Comprehensive relocation assistance and licensure guidance for Endodontists relocating to Virginia. 

What Newport News Has to Offer: 

• Coastal Living with Urban Convenience 

• Located along the James River and Chesapeake Bay, Newport News offers beautiful waterfront areas, walkable neighborhoods, and quick access to beaches. 

• Rich History & Culture 

• Enjoy museums, historic landmarks, art venues, and cultural attractions tied to the region’s deep maritime and military heritage. 

• Outdoor Lifestyle 

• Miles of scenic parks, trails, and waterways for hiking, biking, kayaking, boating, and year-round outdoor recreation. 

• Affordable & Well-Rounded Community 

• Lower cost of living compared to many East Coast cities, with excellent schools, family-friendly neighborhoods, and a welcoming community atmosphere. 

• Proximity to Major Destinations 

• Close to Williamsburg, Yorktown, Hampton, Norfolk, Virginia Beach, and less than an hour from international airports. 

• Growing Healthcare & Tech Region 

• Part of the Hampton Roads metro, offering a strong professional network across healthcare, engineering, research, and military sectors. 

Qualifications: 

• DDS or DMD and completion of an accredited Endodontics program 

• Eligible for dental license in Virginia 

• TN or H1B sponsorship may be available 

Apply Now: 

Take the next step in your Endodontic career and join a team built for excellence and growth. Submit your CV to start the conversation. 

The Opportunity:

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a collaborative Veterinary Clinic Manager to join our team.

Our Veterinary Clinic Manager will lead our clinic team (veterinarians, technicians, assistants + care coordinators) and oversee day-to-day operations. You are a reliable, proactive, and conscientious leader who is dedicated to the success of your team.

This is a full time position.

What You’ll Do:

• Oversee the day-to-day operations of the clinic
• Manage your clinic’s P&L
• Mentor, develop, and lead clinic team members to excel
• Balance the needs of the clinical team with the goals of the organization
• Collaborate with our operations team to scale operations and implement processes
• Own customer relations
• Lead weekly team meetings & daily team check-ins
• Create clinic schedules
• Identify areas of opportunity to increase efficiency and then implement improvements
• Ensure team members complete their daily checklists
• Recruit, interview, and onboard new team members
• Foster a sense of community within the team

You Have:

• 4+ years of experience managing professionals in complex organizations in the veterinary space (or translatable experience) is considered ideal but not required
• Experience supervising front desk operations
• Experience with compliance and safety policies
• Strong organizational and leadership skills
• CVPM designation is considered ideal but not required

We Offer:

• Competitive pay | varies based on experience // Competitive pay: $77,000 - $80,000 annually based on experience
• Team-Based Profit Sharing Bonus - together we all win.
• Membership to the VHMA
• CVPM Prep course for those pursuing CVPM certification
• Opportunities for Tuition Assistance for staff pursuing LVT/CVT/RVT
• CE Stipend & Additional Time Off for CE for licensed individuals to keep your mind and skills sharp
• 401(k) with partial employer match
• Generous paid time off
• Parental leave of up to 16 weeks paid over your time at Bond
• Discounts on in-clinic services for pets
• Membership to Rocket Lawyer
• Commuter Benefits
• Medical, dental & vision plan options 
• Access to mental health support via EAP, Talkspace, & Ginger through medical plan provider and MyStrength
• HSA plan option with employer contribution 
• Figs scrubs & stocked pantries to keep you comfortable and full all day long!

At Appian, we're not just a company; we're a community of innovators. Our AI-driven process platform is transforming how the world's largest organizations build and automate their business processes. We believe in creating a supportive, collaborative environment where every team member has the opportunity to make a real impact. This role is a fantastic opportunity to be at the forefront of our cloud operations, ensuring the reliability and stability of our platform for our global customers.

As a Solution Engineer on our team, you'll be on the front lines, acting as the first responder for our cloud platform. Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems. This is a night shift role with working hours from 5pm EST to 2am, or 1am EST to 10am EST (note the schedule may change). This often involves following established runbooks and procedures, but you'll also need to use your technical skills and out-of-the-box thinking to tackle issues that aren't so straightforward.

In this role, you will:

• Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.
• Provide direct technical support to customers as needed.
• Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.
• Diagnose root causes and solve complex technical problems through hands-on troubleshooting.

Basic Qualifications

• Bachelor's degree or equivalent work experience in a technical field.
• A hands-on, technical background with strong troubleshooting skills.
• Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).
• Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).
• Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.
• Comfortable with the Linux command line.
• Strong communication skills and the ability to work effectively within a team and with customers.
• The ability and willingness to work a night shift schedule.
• Provide after business hours support for proper handoff with our other regions as needed
• Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)

Nice-to-Have Qualifications

• Foundational knowledge of databases (e.g., SQL, NoSQL).
• Experience with scripting languages (e.g., Python, Bash) to automate tasks.
• Knowledge of container technologies like Docker and Kubernetes.

The base salary for this role is between $50,000.00 - $125,000.00 per year and represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a overnight shift differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

***Requires an active TS/SCI Security Clearance with the ability to obtain a CI Poly**** 

What Impact You'll Have:

We are seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of a Federal Intelligence Agency contract. In addition to receiving a competitive salary and generous health and personal benefits, the IT Engineer will enhance their skill set among a talented and technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.

What You'll Be Owning:

• System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical:
  • Troubleshooting application functionality, crash and performance Investigate user performance and work with external teams to improve user experience
  • Assist customers with Tier 2 incident resolution for Linux and windows applications.
  • Provide remote end user desktop support Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
  • Responds to escalated service desk/team requests.
  • Communicate effectively (in oral and written form) with a variety of individuals, work well within small and large team environments.
  • Willingness to provide initial triage, response, and notifications for incidents Participates in special projects as required.

What You Must Have:

• Bachelor’s degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 8+ years of related systems administration experience
• TS/SCI Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment;
  • either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or
  • Cisco Certified Network Associate (CCNA)-Security.
  • CompTIA Security+ CE Certification is the preferred certification.
• In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
• Successful candidates are expected to have related experience and knowledge/understanding of:
  • Active Directory Administration DNS, DHCP, DFS, LDAP Windows 10, Server 2012, Server 2016
  • Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer Linux Operating system Understanding of ServiceNow, NETS or other ticketing processes ITIL v3 or higher

What Would be Nice to Have: 

• Knowledge of: Microsoft System Center Configuration Manager PowerShell Virtualization Environments (VMware, Citrix) Profile management utilizing the VMware User Experience Management (UEM) toolset Microsoft Exchange Telephone/Video support Networking Familiarity with site specific customer and mission

You: An early-career IT professional eager to explore the security side of technology while building a foundation in hands-on IT support. You're curious about how systems work, excited to learn from experienced security professionals, and motivated by the challenge of protecting organizational data. You thrive on solving technical problems, take pride in helping colleagues work efficiently and securely, and are comfortable following established processes while you develop your expertise. You're looking for a role that will expose you to both day-to-day IT operations and the fascinating world of cybersecurity. Most importantly, you are customer focused, detail oriented, and eager to contribute to PLF's mission through reliable technology support and disciplined data protection. 

Them: Bureaucrats, city councils, mayors, governors, and federal agencies stripping Americans of their rights every day. There’s a lot of government overreach out there, and it’s backed by seemingly endless resources. But fortunately, like all lumbering giants, abusive government is most vulnerable when countered by individuals who act strategically and nimbly, take calculated risks, have each other’s backs, and are confident in, and passionate for, the cause—the very sort of swashbucklers we employ in spades here at PLF. 

Us: We fight back. Pacific Legal Foundation is the nation’s first and most successful public interest law firm dedicated to vindicating individual liberty. PLF has an unmatched record in the U.S. Supreme Court, with 18 victories out of 20 cases heard by the Court. We also have nearly two hundred active cases across the nation.

We are a next-generation public interest law firm. What does “next generation” mean for a legal nonprofit? It means we aren’t interested in doing the same thing as everyone else. We aspire to be the best player in a constantly changing game.

Here's what you get to do in this role:

This is a hybrid role that combines hands-on IT support with entry-level security operations. You'll be the go-to person for our DC office (Arlington, VA) technology needs while gaining significant exposure to cybersecurity practices under the guidance of our Security Operations Manager. This role is designed as a learning opportunity, you'll handle security tasks that follow established procedures while developing the skills and knowledge to potentially specialize in security as your career progresses. 

Getting down to brass tacks, your specific job duties will likely include:

IT Operations & Support  

• Serve as primary IT support for DC office staff. Troubleshooting printers, setting up AV equipment for meetings and moot courts, and resolving general technical issues.
• Manage IT hardware inventory: monitors, keyboards & mice, cables, and other peripherals to prevent waste and ensure availability.
• Configure and set up laptops and workstations for new hires, ensuring devices are ready on day one.
• Coordinate onboarding logistics including parking passes, metro cards, and physical security access (key fobs).
• Track devices throughout their lifecycle—from deployment through employee departure.
• Maintain a ready supply of configured devices to streamline the onboarding process. 

Security Operations: 

• Helping maintain PLF’s access control program by assisting with least-privilege reviews, entitlement checks, and regular access audits.
• Assisting with onboarding and separation checklists to provision and deprovision system access.
• Supporting monitoring activities to identify anomalies, inappropriate data access, or potential policy violations.
• Helping coordinate and maintain documentation related to incident response, risk assessments, and data governance activities.
• Assisting with evaluating third-party security practices to help ensure vendors meet PLF’s data protection expectations.
• Supporting periodic reviews and updates of PLF’s security documentation and guidance materials.
• Assisting with the execution of PLF’s security awareness program by helping create training materials, reminders, and guidance for staff.
• Participating in internal data-related audits, compliance activities, and record-keeping efforts to ensure adherence to PLF policies. 

This role is ideal for someone with:

• 1-3 years of experience in security/IAM, help desk, or related roles with demonstrated experience in IT support or help desk operations.
• Experience working with helpdesk ticketing systems (Freshdesk, Zendesk, ServiceNow, or similar).
• Strong customer service orientation, you genuinely enjoy helping people solve technical problems.
• Strong analytical skills and an investigative mindset.
• Excellent communication skills and professional fluency in English (written and verbal) to effectively handle documentation, incident response, and explain technical concepts to non-technical staff.
• A willingness to earn security certifications (Security+, Okta, etc.) as needed.
• An understanding of and commitment to the organization's mission and vision for individual liberty.

Bonus points for: 

• A solid understanding of how user accounts, permissions, and access controls work in cloud-based systems, along with general identity lifecycle concepts.
• Assisting with onboarding and separation workflows, including helping ensure accounts, access, and data permissions are set appropriately and securely.
• Experience with Microsoft 365, Salesforce, Okta, Azure AD/Entra, Intune, or similar cloud platforms.
• Awareness of modern IT security threats (malware, phishing, credential theft, spoofing, ransomware, AI-generated attacks, etc.).
• Familiarity with EDR tools, email security (CrowdStrike, Darktrace), and DLP systems. 

General information:

Pacific Legal Foundation identifies and litigates important legal issues to set landmark precedents that will benefit Americans nationwide. Using strategic and principled litigation, communications, and research, we battle for freedom in the nation’s courts and the court of public opinion.

As a national nonprofit organization, PLF has brick-and-mortar offices in Sacramento, California; Arlington, Virginia; and Palm Beach Gardens, Florida, although approximately half of the staff work from home offices across the country. This role is based in our Arlington, Virginia office and requires the ability to work on-site.

This is a full-time, permanent position. PLF is committed to recruiting and retaining the highest-quality talent available nationwide, and we offer a total compensation package that includes a competitive salary, medical and dental insurance, and employer-paid retirement savings. We take work-life balance seriously through our generous paid leave and flextime policies. We have a flexible, collaborative, positive, and collegial work environment. We take pride in investing in your future and encourage internal advancement. PLF is the place for someone principled, tenacious, and determined to succeed in positively shaping the future of our country and restoring real limits on government power. 

Salary Range and Benefits 

To learn more about the starting salary range and benefits options, please apply. 

How to apply:

Qualified candidates should submit the following application materials (in order) in one PDF document:

• Resume

Position Summary

The Facility Project Coordinator provides coordination, operational, and administrative support to the Facilities & Administration team. This role works closely with the Senior Director of Facilities & Administration to support construction-related activities (renovations, office buildouts, and closures) and ongoing facilities operations, including systems rollouts, vendor coordination, contract administration, and day-to-day HQ workplace needs.

The role is execution- and support-focused, emphasizing organization, documentation, communication, and follow-through across multiple facilities initiatives. Success in this position requires strong coordination skills, attention to detail, and the ability to manage competing priorities in a fast-paced corporate environment.

Key Responsibilities

Facilities Project Coordination

• Provide coordination and administrative support for facilities-related projects, including renovations, new office buildouts, and office closures.
• Assist with scheduling, tracking, and documentation of project timelines, deliverables, and action items.
• Coordinate communications and information flow among internal teams, landlords, architects, contractors, and vendors.
• Track milestones, dependencies, and potential risks; flag issues and escalate to the Senior Director as needed.
• Support move-related activities such as space planning coordination, furniture ordering, and employee communications.

Core Facilities Operations & Initiatives

• Support implementation and adoption of facilities-related systems and tools (e.g., OfficeSpace, ServiceNow).
• Assist with vendor sourcing activities, including RFP/RFQ coordination, bid comparisons, and evaluation documentation.
• Coordinate contract-related activities such as renewals, onboarding, and documentation, in partnership with Legal, Procurement, and Finance.
• Maintain organized and up-to-date records for vendors, contracts, and service-level agreements.

HQ Day-to-Day Operations Support

• Manage and triage facilities helpdesk tickets, including temperature requests, furniture needs, office moves, repairs, and general inquiries.
• Coordinate supply ordering and support inventory tracking for HQ facilities and shared spaces.
• Serve as a day-to-day point of contact for on-site vendors and service providers, helping ensure timely issue resolution.
• Support overall operational readiness and functionality of the HQ workplace.

Emergency Planning & Safety Support

• Assist with emergency preparedness activities, evacuation planning, and business continuity documentation.
• Help coordinate emergency drills, safety trainings, and related communications.
• Maintain emergency plans, contact lists, and safety signage in alignment with company standards and local regulations.

Budgeting, Purchasing & Financial Tracking

• Track facilities-related expenses and assist with budget monitoring and variance reporting.
• Support purchase order creation, invoice processing, and approval workflows in coordination with Finance.
• Maintain accurate financial and purchasing records for facilities projects and ongoing services.

Other duties as assigned. 

Qualifications

Required

• Bachelor’s degree or equivalent practical experience in facilities management, project coordination, operations, or a related field.
• Hands-on experience supporting corporate interior office construction, renovation, or office buildout projects.
• 2–4 years of experience supporting facilities operations, construction or renovation projects, office operations, or workplace services.
• Experience coordinating activities across vendors, contractors, and internal stakeholders.
• Strong organizational and administrative skills with the ability to manage multiple tasks and priorities.
• Proficiency with Microsoft Office and facilities management or ticketing systems (ServiceNow strongly preferred).
• Excellent written and verbal communication skills.

Preferred

• Familiarity with facilities management platforms such as ServiceNow and space management tools (e.g., OfficeSpace).
• Working knowledge of procurement processes, contract administration, and basic budget tracking.
• Experience supporting workplace safety or emergency preparedness programs.

Core Competencies

• Strong attention to detail and consistent follow-through
• Collaborative, service-oriented approach
• Ability to prioritize and stay organized in a dynamic environment
• Professionalism and discretion when handling sensitive information
• Comfort working in a support-focused, execution-oriented role

Work Environment

• HQ-based role with regular on-site presence required.
• Occasional off-hours support may be needed for office moves, emergencies, or critical facilities activities.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 5 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

#LI-KM1

JR105742

The Powered by Centri Manager position has the primary responsibility of oversight over the Financial Reporting and Technical Accounting engagement work plans. As a leader of the firm, the Powered by Centri Manager I will demonstrate excellent project management skills, client service, and positive coaching to the team members in developing technical and professional competency.

Core Responsibilities:

• Understand accounting concepts to allow for guidance of staff that relate to revenue recognition and balance sheet reporting.
• Explain the audit workbook process and changes made to help foster staff/senior growth.
• Understand accounting concepts when guiding the clients, work with client team on reviewing cash management reporting.
• Perform and lead all PBC concepts, including performing in depth variance analysis.
• Onboard new clients to the PBC platforms while continuing to be transition lead with oversight.
• Audit/tax prep lead in terms of facilitating process with outside CPA.
• Begin to perform budget/forecast related activities and build templates.
• Work with client on cash flow modeling.
• Review client tax returns before having client CFO/COO/CEO review to ensure all numbers tie out to QB.
• Identify more complex scope problems that may arise within the engagement, as well as opportunities for ancillary service offerings. Bring them to the attention of the engagement director. 
• Communicate to the Engagement Leaders and team of progress, responsibilities.
• Lead all client calls/meetings, managing project status staff. Develop project plans and accurate completion of project plans at the deliverable level.
• Responsible for understanding engagement economics, leveraging the team appropriately, monitoring margin, scheduling, invoicing, etc.
• Leadership responsibilities include building in person connections with the team, peers, and senior leaders in the Firm.
• Participate in the performance process to provide feedback for team members. Identifying additional training or parts of engagements that are beneficial for team members education.Reaching out to Human Resources when potential issues arise.
• Continue coaching the team to share knowledge and develop them for the next level.
• Develop training presentations on a topic in connection with the CPE committee and present to the team in a lunch and learn format for CPE training credits.
• Accurately schedule the team to align with project plan. Weekly review of all time on assigned engagements. Timely update of team schedules that align with shifts in project timeline. Ensuring that each component of the project has the appropriate leverage. Regular review of engagement health.
• Review utilization for yourself and all direct reports align with expectations.
• Oversee a managed book of $1,200,000 in revenue.
• Work to build relationships and promote collaboration in a hybrid environment.
• Support Firm initiatives and development opportunities.

Required Skills/Abilities:

• Strong working knowledge of the Generally Accepted Accounting Principles.
• Being a strong champion for and thrives in an environment of changing priorities.
• Interpersonal skills to interact in a team environment and foster client relationships.
• Above average written and verbal communication skills.
• Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition.
• Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert.
• Proficient in Microsoft Office Suite with an emphasis on Excel skills.

Education and Experience:

• Bachelor’s degree in Accounting or equivalent required.
• Close to obtaining the CPA certifications.
• 6+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift items up to 30 pounds at times.
• Must be able to travel up to 25%.

Hiring Now

Sandston, Virginia

PT/ FLEX OFFICERS

$19.63 /hr.

Must have some open availability

Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Must be at least 21 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:
• Positions starting at $19.63 / hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

#IND3

FSR Analyst

Minimum Secret Clearance Required

Locations: 

• Miami FL,
• Bragg NC,
• Vandenberg CA,
• CO Springs CO,
• Hawaii,
• Las Vegas NV,
• Newport News VA,
• San Diego CA,
• Camp Lejune NC,
• Washington DC,
• Shreveport LA
• Jacksonville FL,
• Tucson, AZ
• Fort Walton Beach, FL
• San Francisco, CA
• Juneau, Alaska

PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.  

Requirements

• Minimum of Secret Clearance
• Experience fusing intelligence capabilities in support of operations.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to travel domestically and internationally 25% of the time.
• Ability to work independently and as part of a team.
• Strong knowledge of Excel.
• Military/Special Operation/Law Enforcement experience is a plus.

Tools

• Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration.

• Technical background with working knowledge of Python, Java and/or JavaScript/Typescript.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry a plus.
• Strong knowledge of Excel

Skills

• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
• Ability to travel domestically 25% of the time if needed
• Ability to work independently and as part of a team.

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth.

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.

Barbaricum is seeking a System Administrator / Asset Manager to provide TRADOC G2 support at Fort Leavenworth, KS. This dual-role position requires expertise in systems administration and asset tracking to maintain IT resources and ensure operational success.

Responsibilities:

• Perform systems administration duties, including maintenance and patching of IT systems in classified environments.
• Track and manage IT assets, including inventory and lifecycle management.
• Respond to NEC help desk tickets and troubleshoot user issues.
• Maintain secure storage and disposal of IT assets in compliance with DoD regulations.
• Provide regular reporting on system and asset status to leadership.

Qualifications:

• Active DoD Top Secret/SCI clearance required.
• Experience with asset management tools and practices in a classified environment.
• Familiarity with IT systems administration, including troubleshooting and patch management.
• Strong organizational skills and attention to detail.

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified IT environments, troubleshooting technical issues, assisting users, and ensuring system functionality in alignment with DoD cybersecurity protocols. This role requires at least three (3) years of experience in IT support, particularly in government or DoD environments, with an emphasis on incident resolution, system administration, and user support.

Responsibilities:

• Respond to help desk tickets and provide technical support to users.
• Troubleshoot hardware, software, and network issues in classified environments.
• Escalate complex problems to higher-level IT staff as necessary.
• Document technical issues and solutions for future reference.
• Assist with user onboarding and training for IT systems.

Qualifications:

• Active DoD Top Secret/SCI clearance required.
• 1-4 years' experience. 
• Experience providing technical support in a DoD or government setting.
• Familiarity with Windows and Linux operating systems.

Strong communication and problem-solving skills.