Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

Core Responsibilities:

• Provide exceptional customer service in person, via phone or web conference, and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties, using strict security protocols
• Configure user applications according to documented standards
• Administer e-mail accounts an lists using either Google Workspace or Office365
• Configure laptops, desktops, and mobile device, as needed
• Configure and deploy IP phones and service
• Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
• Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
• Provide assistance and backup to the other members of the support team
• Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
• Document resolutions and update knowledge base
• Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

• Effective process and technical training skills
• Strong problem-solving and analytical skills to identify issues and develop effective solutions
• Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
• Basic hardware, operating system and web application knowledge to provide technical support

Preferred Knowledge and Skills:

• Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
• Microsoft Office and Office365
• Service Minder and Google Workspace experience preferred
• Windows and Mac OS
• Remote Desktop support
• Chrome browser
• Active Directory
• Exchange and Outlook
• Experience diagnosing VOIP handsets or softphones, helpful
• TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
• Remote support for mobile devices
• Basic understanding of AI and prompting
• Understanding of anti-virus and related security products and protocols
• Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

Required Experience & Qualifications: 

• 2+ years of experience in an IT environment supporting users and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Familiarity with IT frameworks and tools 

Position Overview:

Empower Brands is seeking a proactive and detail-oriented Marketing Coordinator to support our marketing initiatives and to help drive brand awareness, lead generation, and customer engagement. This is a highly collaborative role with a focus on supporting our franchisees, marketing team, and brand leaders. 

Key Responsibilities:

• Be the first point of contact for all local marketing questions
• Manage marketing ticketing system to connect franchisees with the resources and necessary team members.
• Have deep knowledge of the resources, guides, and partners available to franchisees
• Coordinate the production of local marketing materials including brochures, flyers, ads, etc.
• Work with brand teams to keep brand print and apparel stores up to date and with inventory on appropriate items
• Help maintain brand consistency across all marketing materials.
• Maintain and organize the digital asset library, ensuring franchisees have access to current logos, photos, templates, and promotional materials.
• Gather and compile local campaign performance metrics to support reporting and analysis efforts.
• Assist with onboarding new franchisees by providing education marketing tools, systems, and brand guidelines.
• Help schedule and coordinate marketing-related webinars, office hours, or training sessions for franchisees.
• Serve as liaison between franchisees and approved vendors, helping to facilitate quotes, orders, and performance
• Support Brand Managers in managing vendor timelines and deliverables.
• Help ensure franchisees are following brand guidelines in print, digital, and social executions.
• Identify and escalate recurring issues or opportunities for training, FAQs, or additional resources.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2+ years of professional marketing experience preferred 
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Ability to multitask and meet tight deadlines in a collaborative environment.

Location: Remote (U.S.) or Richmond, VA
Reports To: Director of Franchise Operations
Travel Requirement: Up to 25%

Overview

Bumble Roofing, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network.

In this role, you will serve as a coach, mentor, and trusted advisor to franchise owners—helping them optimize operations, drive revenue, and deliver an exceptional customer experience. You will work closely with franchisees to strengthen performance, maintain brand standards, and scale their businesses.

Key Responsibilities

Franchisee Relationship Management

• Build strong, collaborative relationships with up to 30 franchise owners
• Conduct business assessments to identify opportunities, challenges, and growth goals
• Develop customized action plans to improve performance and drive results
• Serve as a trusted advisor, providing ongoing support and accountability
• Ensure consistent communication and engagement across your portfolio

Business Coaching & Growth Strategy

• Coach franchisees on leadership, sales, operations, and customer experience
• Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance
• Partner with franchisees to develop and execute short- and long-term business plans
• Deliver training sessions, workshops, and webinars on key business topics
• Identify opportunities for expansion, market growth, and increased revenue streams
• Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services

Operational Excellence

• Evaluate franchise operations to ensure efficiency, scalability, and brand compliance
• Implement and reinforce standard operating procedures (SOPs)
• Share best practices across the system to drive consistency and results
• Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery

Financial Performance & Analysis

• Analyze financial performance, including P&Ls, sales data, and benchmarking metrics
• Identify opportunities to improve profitability, reduce costs, and increase revenue
• Support franchisees in achieving financial targets through actionable strategies
• Advise on pricing, job costing, and margin optimization within roofing projects
• Monitor KPIs and hold franchisees accountable to performance goals

Brand Initiatives & Support

• Partner with the Brand President and Director of Franchise Operations on key initiatives
• Support franchisee meetings, regional trainings, and system-wide programs
• Assist with vendor relationships and operational initiatives that enhance franchisee success
• Contribute to continuous improvement of systems, tools, and processes across the brand

Qualifications

• 5+ years of experience in franchise support, business consulting, or small business ownership
• Operations, sales, or leadership experience in the Roofing Industry 
• Strong understanding of multi-unit operations and key business metrics
• Proven ability to coach and influence business owners to drive performance
• Excellent interpersonal skills with the ability to build trust and credibility
• Strong analytical and problem-solving skills with a strategic mindset
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Demonstrated success in achieving and exceeding KPIs and business goals
• Proficiency with CRM systems, reporting tools, and performance tracking platforms

Role Overview:

Are you an experienced, award-winning franchise development leader who is ready to drive growth within an award-winning, world-class organization?  Empower Brands is a private equity backed portfolio of 10 leading franchise businesses focused primarily on the residential and business services sectors.  With an unwavering commitment to our franchise owners’ success and a culture of collaboration, innovation, and excellence, we are rapidly expanding our footprint.  We are seeking a highly dynamic, competitive, and passionate Director of Franchise Development who thrives in a fast-paced, team-oriented environment and has the desire, capacity, and ability to drive brand and enterprise growth through franchisee recruitment and expansion.  This leader will play a pivotal role in driving franchisee attainment, fostering strong relationships, and executing growth strategies. This is a very unique role and in turn will need a high achievement candidate with a hunter/performance mindset.   For this candidate, we provide full benefits listed below, but most importantly we offer a highly competitive salary, uncapped commission earnings, milestone performance bonuses, & the potential for upward mobility.

Essential Duties and Responsibilities:

• Recruit, engage with, educate and complete franchise territory award transactions with high quality and financially capable franchise candidates that will help grow the brand in the United States.
• Collaborate closely with the brand’s key leaders and align on new territory and franchisee objectives.
• Utilize the company’s CRM and sales process and remain knowledgeable about candidate progression through the sale funnel.
• Provide market intelligence and insights on our brands’ competitors.
• Work with brand and departmental leadership, and the internal marketing team, to develop, deploy, assess, and modify the annual unit growth strategy to ensure goal achievement is exceeded.
• Report to leadership all relevant data associated with KPIs aligned to unit growth performance.
• Build strong relationships and rapport with broker network representatives and attend related events to ensure the brand remains top-of-mind within the broker network community.

Education and Experience Requirements:

• Bachelor's degree in Business, Marketing, Sales or a relevant field of work
• 3+ years’ franchise development experience, preferably in a matrixed, multi-branded organization
• Experience in organic and broker-related lead generation tactics
• Deep knowledge of and working relationships with franchise broker organizations and each’s members
• Ability to thrive in a fast-paced environment and communicate at a high level across multiple functions
• Demonstrated experience working closely with brand leadership, their teams and portfolio leadership
• Should show a strong understanding of the overall development process
• Ability to travel approximately 30-40%
• Familiarity with CRM platforms, preferably HubSpot

Benefits:

• We offer a very competitive base salary, strong commission plan, milestone achievement bonuses to allow for uncapped earnings.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Time Away policy untethered to the concept of earned PTO
• Professional development and growth opportunities.
• A vibrant, team-focused culture that values innovation, collaboration, and franchisee success.