Position Summary

RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Specialist to support ongoing AR operations across multiple commercial cleaning markets.

This role is responsible for managing accounts receivable activities including collections, billing support, cash application, and account reconciliation. A key focus will be maintaining accurate AR records, resolving aged balances, and supporting overall financial accuracy across a multi-entity environment.

The ideal candidate brings hands-on B2B AR experience, is comfortable working within ERP systems, and can operate independently in a fast-paced environment.

Key Responsibilities

Accounts Receivable Management

• Manage and review aged receivables, identifying and resolving past-due balances.
• Research account history including billing records, service agreements, and prior collection activity.
• Process write-offs, credit memos, and billing adjustments in accordance with company policies.
• Maintain accurate invoice records, including detailed notes, reason codes, and audit documentation.
• Partner with Operations and Sales to resolve disputes, pricing discrepancies, and service-related issues.
• Support ongoing AR reporting and provide visibility into aging trends and account status.

Collections & Cash Application

• Conduct collection outreach via phone and email across multiple markets.
• Document all collection activity, including outcomes and next steps, within the ERP system.
• Apply customer payments and reconcile cash receipts to open invoices.
• Send dunning notices using system-generated templates and customer segmentation.

Billing & Account Support

• Assist with billing cycle activities, including invoice review, distribution, and validation.
• Identify and escalate billing discrepancies, phantom invoices, and disputed charges.
• Maintain customer account records, including contact information and billing details.
• Support continuous improvement of AR processes and workflows.

Required Qualifications

• 3+ years of experience in accounts receivable, collections, or credit in a B2B environment.
• Experience working with ERP systems
• Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, filtering, formulas).
• Strong attention to detail with the ability to research and resolve discrepancies independently.
• Effective written and verbal communication skills for customer interactions and internal collaboration.
• Ability to manage a high volume of accounts across multiple entities and markets.

Preferred Qualifications

• Experience with Sage Intacct, including billing, credit memos, and AR reporting.
• Background in commercial cleaning, facilities services, or franchise operations.
• Experience in a private equity-backed or high-growth environment.
• Knowledge of credit risk, bad debt reserves, and write-off processes.
• Familiarity with AR aging analysis and account reconciliation best practices.

Work Environment

• Fast-paced, multi-entity environment supporting multiple markets.
• Collaborative team structure with visibility to finance leadership.
• Opportunity to contribute to financial accuracy and operational efficiency across the organization.

Position Overview:

The Sales Training Manager will be responsible for implementing and continuously improving the sales training strategy for our individual franchise locations. This role ensures that franchisees, sales representatives, and field teams are equipped with the knowledge, tools, and skills to drive consistent revenue growth and deliver exceptional customer experiences across all markets.

This position requires a proven sales leader with experience in franchising, home services, or construction-related industries who excels at training development, coaching, and performance measurement.

Key Responsibilities:

Training & Development

• Design and deliver comprehensive sales training programs for franchisees, sales estimators, and field representatives.
• Build scalable onboarding programs for new franchisees and their sales teams.
• Develop training materials, playbooks, and digital learning content (presentations, videos, role-play scenarios, e-learning modules).
• Lead live training sessions (in-person and virtual) to reinforce best practices in consultative selling, lead conversion, and customer relationship management.

Sales Process & Enablement

• Standardize sales processes across the franchise network to ensure consistency in performance and brand representation.
• Partner with marketing to align lead generation and sales conversion strategies.
• Support the adoption and effective use of CRM and sales technology platforms.
• Identify sales tools, scripts, and resources needed to drive franchisee success.

Performance Coaching & Metrics

• Develop KPIs and benchmarks to track training effectiveness and sales performance.
• Work with franchisees to diagnose performance gaps and implement targeted coaching.
• Conduct field visits and ride-alongs to evaluate real-world execution and provide feedback.
• Report on sales training outcomes, ROI, and system-wide performance improvements.

Franchise Support & Leadership

• Serve as a trusted advisor to franchise owners on sales growth strategies.
• Collaborate with Operations, Marketing, and Vendor Relations teams to ensure alignment with system goals.
• Lead regional and national training events, conferences, and workshops.
• Continuously research industry best practices and update training programs accordingly.

Qualifications

• 4+ years of sales or sales training experience, in franchising, home services, or construction.
• Demonstrated success in building and executing sales training programs that drive measurable growth.
• Strong knowledge of consultative/solution selling and residential sales processes.
• Experience with CRM platforms and sales enablement tools.
• Exceptional communication, facilitation, and public speaking skills.
• Ability to travel approximately 25% to support franchise locations nationwide.

Position Overview: 

The Director of National Account Sales is a pivotal role responsible for building an opportunity pipeline and driving revenue growth with enterprise-level corporate brands, nationwide franchise systems, and large property management.  Support both Conserva Irrigation and Outdoor Lighting Perspectives and their franchise owners in commercial sales to these target markets. This role involves building a sales strategy, expanding relationships with key national accounts, and implementing strategic sales initiatives. 

Key Responsibilities: 

Strategic Account Sales 

• Develop and implement sales strategies to secure and grow key national accounts, meeting or exceeding revenue goals. 

• Build and maintain trusted advisor relationships with decision-makers within national and regional accounts. 

• Engage with industry in desired markets to identify new business opportunities & requests for proposal (RFP), supporting bids at the local and national level. 

• Craft and present tailored proposals and sales presentations to prospective clients. 

Negotiation & Deal Closing 

• Lead contract negotiations with national accounts, securing favorable agreements. 

• Collaborate with legal and finance teams to finalize contracts and ensure compliance. 

• Work with the Brand Operations team to ensure smooth implementation of new accounts. 

Client Management & Satisfaction 

• Act as the primary point of contact for customer account management matters. 

• Ensure timely and professional communication with clients and franchise owners. 

• Build strong professional relationships to foster long-term partnerships. 

Cross-Team Collaboration 

• Partner with internal teams, including marketing and customer support, to align efforts and deliver seamless account management. 

• Provide actionable feedback to the brand team based on client needs and market insights. 

Reporting & Analysis 

• Create and deliver regular reports on sales performance, account health, and market conditions to senior leadership. 

• Provide strategic insight and recommendations to the Brand President. 

• Share monthly results and metrics across key stakeholders. 

Qualifications 

• Bachelor's degree in business administration, marketing, or a related field.
• 5 –12 years of national account sales experience with a proven track record of exceeding sales targets.
• Proven ability to build and grow a book of business from the ground up
• Demonstrated success managing the full sales cycle, from prospecting through close
• Experience selling into industries such as Quick Service Restaurants (QSR), Home Owner Associations (HOA), Commercial Property management groups, Landscape management companies, Multi-unit franchise associations, etc.
• Identify regional and national trade groups and relevant networking events to prospect across targeted channels
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office and CRM/sales management tools.
• Excellent time management, problem-solving, and critical thinking skills.
• Ability to perform well under pressure and in a fast-paced environment.
• Solid understanding of market trends and customer behaviors.
• Willingness to travel up to 30-50% 
• Experience in irrigation, green industries, or commercial/residential service product sales is highly desirable. 

Position Overview:

The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of

20–25 franchise locations. This role provides operational guidance, financial coaching, sales and

marketing alignment, training support, sourcing and pricing analysis, and process improvements to

drive performance and long-term success.

Responsibilities:

Operational Excellence & Compliance

• Conduct site audits to ensure adherence to brand standards and operational requirements.
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
• Track key performance indicators to assess operational health across assigned locations.

Franchisee Coaching & Business Support:

• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.

Financial Analysis, Budgeting & KPIs:

• Review franchisee financial statements to identify gaps and improvement opportunities.
• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.
• Develop, standardize, and implement systemwide KPIs and track franchisee performance.
• Recommend overhead-reducing strategies and cost-optimization opportunities.
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.

Process Improvement & SOP Implementation:

• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.

Marketing, Sales Strategy & Alignment:

• Support franchisees in developing and refining local marketing plans aligned with brand goals.
• Strengthen sales processes including lead management, conversion strategies, and customer engagement.
• Ensure alignment between marketing initiatives, sales goals, and operational objectives.

Training & Development:

• Assist in creating training materials, SOP documentation, and onboarding resources.
• Train new employees with emphasis on improving sales performance and customer engagement.
• Deliver group and one-on-one training sessions for new programs and ongoing performance development.

Special Projects & Collaboration:

• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.

Field Visits & Reporting:

• Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
• Maintain proactive communication with franchisees and internal stakeholders.

Qualifications:

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
• Bachelors degree in business or a related field is preferred
• Strong problem-solving skills with the ability to develop and implement effective solutions.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities independently.
• Analytically minded with the ability to evaluate performance data to identify growth opportunities
• Ability to travel up to 40%
• Ability to maintain confidentiality and stay composed under pressure

Overview:

Archadeck Outdoor Living, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network. This role goes beyond traditional business consulting by placing a strong emphasis on driving revenue, improving sales performance, and optimizing the full sales lifecycle across the system.

As a Franchise Business Consultant, you will serve as a coach, mentor, and strategic partner to franchisees, helping them grow their businesses through a combination of operational excellence, financial performance, and disciplined sales execution. You will work directly with franchise owners and their teams to improve lead conversion, sales pipeline management, and overall revenue growth.

This role is structured with approximately 30% of time supporting new franchisees as they ramp up and exceed early performance expectations, and 70% focused on driving same-store sales growth and performance optimization across existing offices.

Key Responsibilities:

Franchisee Coaching & Relationship Management

• Build and maintain strong, trust-based relationships with up to 30 franchisees, serving as their primary business coach and advisor
• Conduct comprehensive business and sales assessments to identify performance gaps and growth opportunities
• Develop and execute customized action plans focused on revenue growth, sales performance, and operational improvement
• Provide ongoing coaching and accountability to ensure franchisees execute against goals and key initiatives
• Act as a trusted partner in navigating challenges, capitalizing on opportunities, and driving measurable results

Sales Performance & Revenue Growth (Core Focus)

• Drive same-store sales growth by coaching franchisees and their teams on effective sales strategies and execution
• Own and optimize the sales funnel, ensuring consistent execution from lead intake through close
• Analyze key sales metrics including lead conversion rates, average ticket size, close rates, and pipeline health
• Conduct regular pipeline reviews with franchisees to identify gaps and improve forecasting accuracy
• Coach on the full sales lifecycle, including:
  • Inquiry handling and qualification
  • In-home consultations and recommendation development
  • Overcoming objections and closing techniques
  • Leveraging contracts, referrals, and customer reviews
• Partner with franchisees to improve lead management, follow-up discipline, and overall sales process consistency
• Provide hands-on coaching through ride-alongs, role play, and real-time feedback when in the field

Strategic Business & Sales Coaching

• Deliver ongoing coaching in leadership, sales management, and business strategy to drive overall performance
• Lead weekly, bi-weekly, and monthly calls focused on KPI tracking, sales performance, and growth planning
• Support franchisees in building and managing high-performing sales teams, including onboarding and development of salespeople
• Train franchise owners to effectively coach and manage their own sales teams (“coach the coach”)
• Identify and share system-wide sales best practices to elevate performance across the network

Operational & Financial Performance

• Evaluate franchise operations to ensure alignment with brand standards and identify efficiency opportunities
• Conduct field visits to assess both sales execution and operational performance
• Perform financial analysis (P&L, sales reports, benchmarking) with a strong focus on revenue growth and profitability
• Partner with franchisees to improve margins through pricing strategy, sales mix, and cost control
• Provide strategic recommendations on staffing, capacity, and production aligned with sales growth

Training, Tools & Program Support

• Support and reinforce Archadeck’s sales methodology across the franchise system
• Deliver training workshops, webinars, and field coaching on sales strategies, tools, and best practices
• Contribute to the development and evolution of sales tools, scripts, and training resources
• Ensure alignment between marketing efforts and sales execution, maximizing ROI on lead generation
• Assist in broader brand initiatives including franchise meetings, operational programs, and vendor partnerships

Qualifications:

• 5+ years of experience in franchise support, business consulting, sales leadership, or small business ownership
• Proven track record of driving revenue growth and achieving sales performance targets
• Strong understanding of sales processes, pipeline management, and conversion metrics, preferably in high-ticket or project-based sales (home services, construction, remodeling, etc.)
• Experience coaching or developing salespeople and business owners in a multi-location or franchise environment
• Ability to analyze performance data and translate insights into actionable strategies
• Exceptional interpersonal and communication skills, with the ability to influence and hold franchisees accountable
• Strong business acumen across operations, finance, and sales
• Comfortable working in a fast-paced, performance-driven environment
• Willingness to travel up to ~30% for in-field coaching and franchise support
• Tech-savvy with experience using CRM systems and performance tracking tools

Responsibilities:

Sales & Marketing:

• Coach franchise owners in development, execution and oversight of local sales plans, including target accounts, referral strategies, and consistent sales activities.
• Guide franchise owners in marketing strategy, digital presence, brand consistency, community engagement, and promotional campaigns.
• Review and analyze sales KPIs (pipeline health, win/loss, lead sources, conversion rates) and drive action plans for improvement.
• Partner with the National Sales Team to align franchise efforts with system-wide initiatives, programs, and available sales tools.
• Support franchise owners in strengthening partnerships with carriers, contractors, and other referral sources to expand market share.

Business Consulting & Coaching:

• Serve as the primary business advisor to a portfolio of franchise owners, providing guidance across sales, marketing, operations, customer experience, and financial performance.
• Conduct regular strategic meetings to review metrics, address issues, and maintain accountability.
• Evaluate franchise performance and create customized action plans tailored to the owner’s goals, strengths, and current challenges.
• Build strong, trust-based relationships that support candid coaching and long-term success.

Operational Excellence:

• Ensure franchisees consistently follow brand standards and required processes.
• Conduct operational assessments to identify gaps and help franchisees implement best practices in workflow, field operations, technology use, customer communication, and service delivery.
• Support system adoption, training initiatives, and the development of operational capabilities across the franchise network.
• Collaborate with the Operations and Training teams to address skill gaps and support the rollout of new systems or tools.

Financial Performance:

• Review financial statements and key operational metrics with franchise owners to identify opportunities for improved profitability.
• Provide coaching on job costing, pricing strategy, and expense management.
• Ensure accurate system usage and reporting, supporting royalty accuracy and financial visibility.

Business Growth & Development:

• Help franchise owners assess opportunities for expansion, additional service offerings, staffing needs, or new investments.
• Support franchise owners in building organizational structures that can scale as revenue growth demands.
• Encourage franchisees to adopt technology and tools that enhance productivity, communication, and customer satisfaction.
• Share system-wide best practices to elevate performance across the network.

Compliance, Reporting & Communication:

• Maintain accurate documentation of coaching sessions, action plans, progress updates, and performance metrics.
• Communicate trends, risks, and opportunities within the consultant’s portfolio to leadership.
• Ensure adherence to brand standards, policies, and contractual obligations.

Qualifications:

• 5+ years of experience in franchise consulting, franchise operations, business consulting, or business ownership. Experience in the restoration or contents restoration space preferred.
• Bachelors degree in Business or a related field preferred  
• Demonstrated ability to coach, influence, and motivate business owners toward improvement.
• Strong business acumen, including the ability to interpret financial statements and operational KPIs.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and adapt coaching style to diverse business owners.
• Willingness to travel for onsite visits as needed.
• Familiarity with EOS Traction is a plus

Success Traits:

• Sales-driven: Naturally seeks opportunities to grow revenue, build pipelines, and expand relationships.
• Strategic: Uses data and insight to guide business owners toward smarter decisions.
• Operationally savvy: Understands how systems, processes, and structure drive performance.
• Highly relational: Builds trust quickly and communicates with clarity and empathy.
• Forward-thinking: Identifies risks and opportunities early and acts proactively.
• Adaptable: Works effectively with different personalities, business models, and experience levels.

Expectations:

• Complete required travel within approved budget guidelines on a per trip basis
• Maintain a communication log for all franchisee interactions in company software
• Maintain regular communication through weekly 1:1 with manager, weekly L10 meeting & use of company software for tracking KPIs, goals, headlines, action items & issues.
• Conduct coaching in a professional and responsive manner consistent with brand standards and Empower Core Values.
• Travel up to 25% of the time. Average one 3-4 day trip per month

Position Overview:

The Project Accountant (Commercial Accounts Receivable focus) supports core accounting functions across the franchise network, with primary responsibility for executing commercial accounts payable processes. This role also assists with accounts receivable, commission tracking, job cost management, and project-related financial coordination.

This is a hands-on role focused on day-to-day accounting execution and support. The position works closely with franchisees to provide guidance on financial processes and systems, ensuring accuracy, consistency, and timely completion of accounting activities.

Core Responsibilities:

Commercial Accounts Receivable & Billing (Primary Focus)

• Assist with customer invoicing and contract-based billing schedules
• Support lien releases, pay applications, and vendor documentation requirements
• Track receivables and support franchisees with aging and collections follow-up
• Apply payments and help resolve customer billing discrepancies
• Ensure alignment between billing activity and project progress
• Maintain organized and audit-ready AR records

Commissions & Financial Tracking

• Assist with tracking and calculating commissions and incentive payouts
• Validate data inputs and help resolve discrepancies
• Maintain accurate records tied to sales and project completion

Job Costing & Project Financial Coordination

• Support tracking of job costs, ensuring expenses are properly coded and aligned with projects
• Assist with Schedule of Values (SOV) tracking and large project financial coordination
• Maintain accurate project-level financial data within systems
• Help ensure consistency between job costing, billing, and expenses

Franchise Support & Systems

• Respond to franchisee inquiries related to accounting processes and systems
• Provide guidance on QuickBooks Online usage and day-to-day financial processes
• Support inventory system usage (SOS preferred), including basic troubleshooting
• Communicate clearly with franchisees and internal teams to resolve issues

Process Execution & Support

• Follow established accounting processes and workflows across AP, AR, and job costing
• Identify and escalate process improvement opportunities to leadership
• Support consistency in financial processes across franchise locations

Critical Skills & Attributes:

• Strong attention to detail and commitment to financial accuracy
• Solid problem-solving skills with ability to resolve issues independently
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Clear and professional communication with franchisees and vendors
• Strong organizational and process management skills
• Systems proficiency and comfort working in accounting and inventory platforms

Required Experience & Qualifications: 

• 3–5 years of accounting experience, including strong AR/AP experience
• Hands-on experience with QuickBooks Online
• Experience supporting accounts receivable, billing, or collections processes
• Exposure to job costing, project accounting, or construction-related financial processes
• Ability to manage day-to-day accounting tasks with minimal supervision

Preferred

• Experience in construction, trades, or franchise environments
• Familiarity with lien releases, pay applications, and SOV tracking
• Experience with commission tracking or incentive calculations
• Experience with inventory management systems (SOS or similar)

Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

Core Responsibilities:

• Provide exceptional customer service in person, via phone or web conference, and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties, using strict security protocols
• Configure user applications according to documented standards
• Administer e-mail accounts an lists using either Google Workspace or Office365
• Configure laptops, desktops, and mobile device, as needed
• Configure and deploy IP phones and service
• Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
• Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
• Provide assistance and backup to the other members of the support team
• Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
• Document resolutions and update knowledge base
• Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

• Effective process and technical training skills
• Strong problem-solving and analytical skills to identify issues and develop effective solutions
• Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
• Basic hardware, operating system and web application knowledge to provide technical support

Preferred Knowledge and Skills:

• Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
• Microsoft Office and Office365
• Service Minder and Google Workspace experience preferred
• Windows and Mac OS
• Remote Desktop support
• Chrome browser
• Active Directory
• Exchange and Outlook
• Experience diagnosing VOIP handsets or softphones, helpful
• TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
• Remote support for mobile devices
• Basic understanding of AI and prompting
• Understanding of anti-virus and related security products and protocols
• Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

Required Experience & Qualifications: 

• 2+ years of experience in an IT environment supporting users and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Familiarity with IT frameworks and tools 

Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

Core Responsibilities:

• Provide exceptional customer service in person, via phone or web conference, and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties, using strict security protocols
• Configure user applications according to documented standards
• Administer e-mail accounts an lists using either Google Workspace or Office365
• Configure laptops, desktops, and mobile device, as needed
• Configure and deploy IP phones and service
• Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
• Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
• Provide assistance and backup to the other members of the support team
• Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
• Document resolutions and update knowledge base
• Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

• Effective process and technical training skills
• Strong problem-solving and analytical skills to identify issues and develop effective solutions
• Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
• Basic hardware, operating system and web application knowledge to provide technical support

Preferred Knowledge and Skills:

• Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
• Microsoft Office and Office365
• Service Minder and Google Workspace experience preferred
• Windows and Mac OS
• Remote Desktop support
• Chrome browser
• Active Directory
• Exchange and Outlook
• Experience diagnosing VOIP handsets or softphones, helpful
• TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
• Remote support for mobile devices
• Basic understanding of AI and prompting
• Understanding of anti-virus and related security products and protocols
• Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

Required Experience & Qualifications: 

• 2+ years of experience in an IT environment supporting users and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Familiarity with IT frameworks and tools 

Position Overview:

Empower Brands is seeking a proactive and detail-oriented Marketing Coordinator to support our marketing initiatives and to help drive brand awareness, lead generation, and customer engagement. This is a highly collaborative role with a focus on supporting our franchisees, marketing team, and brand leaders. 

Key Responsibilities:

• Be the first point of contact for all local marketing questions
• Manage marketing ticketing system to connect franchisees with the resources and necessary team members.
• Have deep knowledge of the resources, guides, and partners available to franchisees
• Coordinate the production of local marketing materials including brochures, flyers, ads, etc.
• Work with brand teams to keep brand print and apparel stores up to date and with inventory on appropriate items
• Help maintain brand consistency across all marketing materials.
• Maintain and organize the digital asset library, ensuring franchisees have access to current logos, photos, templates, and promotional materials.
• Gather and compile local campaign performance metrics to support reporting and analysis efforts.
• Assist with onboarding new franchisees by providing education marketing tools, systems, and brand guidelines.
• Help schedule and coordinate marketing-related webinars, office hours, or training sessions for franchisees.
• Serve as liaison between franchisees and approved vendors, helping to facilitate quotes, orders, and performance
• Support Brand Managers in managing vendor timelines and deliverables.
• Help ensure franchisees are following brand guidelines in print, digital, and social executions.
• Identify and escalate recurring issues or opportunities for training, FAQs, or additional resources.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2+ years of professional marketing experience preferred 
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Ability to multitask and meet tight deadlines in a collaborative environment.

Lead with Purpose. Drive Results. Empower a Market.

At JAN-PRO of Tucson, we are looking for an accomplished leader to spearhead regional growth and franchisee success. This role is ideal for a strategic thinker with a strong background in B2B sales, operational leadership, and team development. If you’re someone who thrives in a performance-driven culture and understands how to influence outcomes through people and process, we’d like to hear from you.

Your Role at a Glance:

As Regional Director, you will be the cornerstone of our operations in Tuscon, leading a cross-functional team dedicated to growing and supporting our network of JAN-PRO Cleaning & Disinfecting franchisees. From driving new business development to reinforcing customer retention strategies, your role will blend high-level strategy with hands-on leadership.

Success in this position is measured by franchisee performance, client satisfaction, and revenue growth across the region.

What You’ll Be Responsible For:

Sales Leadership & Market Growth

• Lead commercial sales initiatives, including prospecting, lead management, and closing new business opportunities.
• Establish and exceed sales targets through strategic planning and team execution.

Franchise Operations & Support

• Assist with recruiting and mentoring new franchisees, ensuring seamless onboarding, training, and territory alignment.
• Oversee ongoing franchisee performance and provide business coaching to ensure service excellence and profitability.

Team Management & Development

• Direct and develop internal team members across operations, sales, and support functions.
• Set clear expectations, provide real-time feedback, and conduct structured performance evaluations.
• Promote a culture of accountability, collaboration, and continuous improvement.

Client Retention & Field Execution

• Maintain high customer retention by supporting regular client outreach, service reviews, and on-site visits.
• Ensure that all service delivery aligns with brand standards and exceeds client expectations.

Operational Oversight

• Monitor team workflows and adherence to organizational protocols.
• Use performance data and key metrics to guide decisions and drive efficiency.

What You Bring to the Table:

• 5+ years of leadership experience managing people and business operations, preferably in a B2B or service-driven environment.
• A strong foundation in sales, including lead generation, pipeline management, and closing.
• Bilingual in English and Spanish (fluent in both written and verbal communication) required.
• Exceptional communication and interpersonal skills with the ability to build trust across teams and clients.
• Demonstrated ability to resolve challenges proactively and implement sustainable solutions.
• Bachelor’s degree preferred, but equivalent military, operational, or entrepreneurial experience will be considered.

Preferred Skills

• Experience working in a franchise model or with small business owners.
• Proven track record of process improvement and implementing scalable workflows.
• Ability to deliver engaging presentations and facilitate team trainings.

Key Responsibilities: 

• Engage with assigned franchisees to understand their unique challenges and goals. 

• Ensure franchisees are adhering to company standards and policies, providing guidance and coaching when necessary. 

•  Conduct regular site visits to franchise locations to assess operations and provide feedback. 

• Provide customized solutions and guidance to help entrepreneurs achieve sustainable growth and profitability. 

• Utilize your communication skills to effectively communicate with a diverse client base. 

• Actively listen to client needs and concerns, building trust and rapport. 

• Thrive in a fast-paced environment, adapting to changing client needs and market dynamics. 

• Serve as a mentor and teacher, sharing your knowledge while continuously learning and staying updated on business concepts and trends. 

• Embrace technology and leverage productivity tools to enhance your effectiveness. 

• Work collaboratively with a motivated team, challenging each other to excel and contributing to a positive, productive work environment. 

• Find fulfillment in being part of a team that is genuinely dedicated to making a difference in the lives of small business owners. 

• Administering training modules to JAN-PRO Certified Business Owners. 

Qualifications: 

• Bilingual in English and Spanish.

• Experience supporting or managing commercial cleaning operations, with working knowledge of services such as floor care, carpet cleaning, or other specialty services.

• Proven experience in business consulting, customer service, or a related role preferred

• Exceptional communication and interpersonal skills. 

• A passion for helping people and driving positive change. 

• Strong business acumen and the ability to apply concepts to different industries and situations. 

• Comfortable with technology and a willingness to stay current on productivity tools. 

• Competitive spirit and a drive to excel. 

• Proficient in Microsoft Office and experience using a CRM software is preferred. 

Position Summary

Jan-Pro of Oklahoma City is seeking a highly organized and proactive Office Administrator to support daily operations, franchise development, and administrative processes. This role plays a key part in maintaining office efficiency, supporting franchise owners (CBOs), and assisting with sales and onboarding efforts. The ideal candidate is detail-oriented, bilingual in Spanish, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Administrative & Office Support

• Answer incoming calls and serve as the first point of contact for visitors and walk-ins
• Maintain a welcoming and professional office environment
• Order and manage office supplies and materials

Franchise & Operations Support

• Prepare Franchise Disclosure Documents (FDDs), training manuals, and presentation packets
• Assemble and coordinate starter kits for new franchisees
• Track and maintain training completion records for CBOs
• Create and issue ID badges for franchise owners and their employees

Sales & Presentation Coordination

• Schedule, confirm, and support sales presentations and appointments
• Conduct Spanish-language presentations and follow up with prospective franchisees through the sales process
• Assist in onboarding new accounts and managing transfers

Data Entry & Systems Management

• Enter invoices into Sage from vendors and internal sources
• Input evaluations and inspection data into internal systems (MV)
• Maintain accurate records across multiple platforms including MV, Zuper, Sage, and shared drives
• Scan and upload contracts, agreements, and related documentation

Procurement & Vendor Coordination

• Order supplies and materials from approved vendors (Anchor, Staples, Home Depot, Sundance, ProTeam, etc.)
• Ensure timely delivery of materials for office use, customers, and franchise owners

Communication & Team Coordination

• Update internal tracking boards and notify team members of new accounts, specials, and updates
• Maintain organized digital and physical filing systems

Qualifications

• Bilingual in English and Spanish (required)
• 1+ year(s) of administrative or office support experience
• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office and comfort learning new systems (Sage, Zuper, etc.)
• Excellent communication and customer service skills

Preferred Skills

• Experience supporting sales teams or franchise operations
• Familiarity with CRM or operational systems
• Ability to work independently and manage competing priorities

What We Offer

• Competitive pay
• Supportive and team-oriented environment
• Opportunity to grow within a fast-paced, service-driven organization

Pavement Maintenance Technician (or Lead Technician – Based on Experience)

Appell Striping is looking for a dependable, experienced Pavement Maintenance Technician to join our team. In this role, you’ll help deliver high-quality asphalt repairs, sealcoating, and line striping for commercial properties. Appell Striping operates in partnership with Jan-Pro, a nationally recognized commercial cleaning brand. This relationship allows us to support a wide range of commercial clients while continuing to grow our pavement maintenance services.

If you enjoy working outdoors, take pride in your work, and want to be part of a team that values quality and reliability, we’d love to connect.

What You’ll Do

• Perform crack filling, asphalt patching, and minor pavement repairs
• Operate sealcoating equipment and apply sealant to paved surfaces
• Set up and operate striping machines to apply pavement markings
• Read and interpret site plans and blueprints to ensure accurate layout and striping
• Prepare job sites by cleaning and prepping surfaces
• Follow project layouts, specifications, and safety guidelines
• Load, transport, and maintain tools, materials, and equipment
• Complete jobs efficiently while maintaining high quality standards
• Communicate with crew members and project managers on job progress
• Maintain a clean, organized work environment and company vehicle

What We’re Looking For

• Line striping experience required
• Ability to read and work from site plans and blueprints is required
• 2+ years of line striping or pavement maintenance experience preferred
• Ability to lift 50+ pounds and work outdoors in varying weather conditions
• Valid driver’s license with reliable transportation
• Willingness to work flexible hours, including nights and weekends as needed
• Strong attention to detail and ability to follow precise layouts
• Strong work ethic and team-player mindset

Preferred Qualifications

• Experience with Graco or similar striping equipment
• Knowledge of traffic control procedures and safety signage
• Experience leading crews or managing job sites

What We Offer

• Competitive hourly pay based on experience and role level
• Opportunities for training, growth, and advancement
• Overtime and weekend work available
• Company-provided uniforms and PPE

Location: Remote (U.S.) or Richmond, VA
Reports To: Director of Franchise Operations
Travel Requirement: Up to 25%

Overview

Bumble Roofing, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network.

In this role, you will serve as a coach, mentor, and trusted advisor to franchise owners—helping them optimize operations, drive revenue, and deliver an exceptional customer experience. You will work closely with franchisees to strengthen performance, maintain brand standards, and scale their businesses.

Key Responsibilities

Franchisee Relationship Management

• Build strong, collaborative relationships with up to 30 franchise owners
• Conduct business assessments to identify opportunities, challenges, and growth goals
• Develop customized action plans to improve performance and drive results
• Serve as a trusted advisor, providing ongoing support and accountability
• Ensure consistent communication and engagement across your portfolio

Business Coaching & Growth Strategy

• Coach franchisees on leadership, sales, operations, and customer experience
• Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance
• Partner with franchisees to develop and execute short- and long-term business plans
• Deliver training sessions, workshops, and webinars on key business topics
• Identify opportunities for expansion, market growth, and increased revenue streams
• Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services

Operational Excellence

• Evaluate franchise operations to ensure efficiency, scalability, and brand compliance
• Implement and reinforce standard operating procedures (SOPs)
• Share best practices across the system to drive consistency and results
• Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery

Financial Performance & Analysis

• Analyze financial performance, including P&Ls, sales data, and benchmarking metrics
• Identify opportunities to improve profitability, reduce costs, and increase revenue
• Support franchisees in achieving financial targets through actionable strategies
• Advise on pricing, job costing, and margin optimization within roofing projects
• Monitor KPIs and hold franchisees accountable to performance goals

Brand Initiatives & Support

• Partner with the Brand President and Director of Franchise Operations on key initiatives
• Support franchisee meetings, regional trainings, and system-wide programs
• Assist with vendor relationships and operational initiatives that enhance franchisee success
• Contribute to continuous improvement of systems, tools, and processes across the brand

Qualifications

• 5+ years of experience in franchise support, business consulting, or small business ownership
• Operations, sales, or leadership experience in the Roofing Industry 
• Strong understanding of multi-unit operations and key business metrics
• Proven ability to coach and influence business owners to drive performance
• Excellent interpersonal skills with the ability to build trust and credibility
• Strong analytical and problem-solving skills with a strategic mindset
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Demonstrated success in achieving and exceeding KPIs and business goals
• Proficiency with CRM systems, reporting tools, and performance tracking platforms

Location: Marietta, GA (In-Office)
Schedule: 9:00 AM–6:00 PM or 10:00 AM–7:00 PM
Compensation: $50,000 base + commission + bonus opportunities

Company Overview

JAN-PRO is a leading provider in the commercial cleaning industry. Our Atlanta-based office is expanding and seeking driven, high-energy Inside Sales Representatives to join our growing B2B sales team.

Position Summary

This role is focused on high-volume outbound business-to-business (B2B) prospecting. The Inside Sales Representative will conduct strategic outbound calls to commercial businesses, communicate a compelling value proposition, overcome objections, and schedule qualified first appointments for the outside sales team.

This is a metrics-driven role requiring strong phone presence, consistency, and professionalism.

Required Qualifications (Must-Have)

• 2+ years of demonstrated B2B outbound phone sales experience

• Proven success in high-volume outbound dialing (125+ calls per day)

• Experience setting qualified appointments for an outside sales team

• 2+ years of CRM experience (tracking leads, follow-ups, reporting activity)

• Strong objection-handling and closing skills in appointment setting

• Ability to work onsite in Marietta, GA

Key Responsibilities

• Conduct 125+ outbound B2B prospecting calls daily

• Target assigned businesses within designated markets

• Communicate JAN-PRO’s value proposition clearly and confidently

• Schedule qualified appointments for Outside Sales Representatives

• Gather decision-maker information and build brand awareness

• Maintain accurate CRM records and follow required reporting processes

• Consistently meet or exceed activity and appointment-setting goals

Ideal Candidate Profile

• Clear, confident, and persuasive communicator

• Highly motivated with a positive, “can-do” attitude

• Results-driven and comfortable working toward daily metrics

• Organized with strong prospecting and follow-up skills

• Professional, reliable, and coachable

• Thrives in a team-oriented sales environment

Compensation & Benefits

• Base Salary: $50,000 + Commission

• Performance & Bonus Opportunities

• 401(k) with company match

• Medical, Dental, and Vision Insurance

• Paid Time Off

Additional Requirements

• Full-time, in-office position (no remote)

• Reliable commute to Marietta, GA 30067

Overview:

We are seeking an experienced and strategic Senior Director of Operations to lead and scale the operational success of Superior Fence & Rail’s corporate operations. The Sr Director of Operations oversees the day-to-day operations and long-term success of Superior Fence & Rail North Florida and Central Florida locations. The Director is responsible for managing the fabrication, production, and installation teams, and implementing strategic processes and systems that drive company growth across both the residential and commercial spaces. 

Key Responsibilities:  

• Assist in strategic planning and vision to the organization, as well as align company objectives with Empower Brands’ overall strategic goals.  
• Help drive the growth of the businesses and ensure appropriate talent, metrics, and strategy are in place to support that growth.  
• Monitoring financial activities as well as ensuring EBITDA goals are met on a monthly and annual basis.  
• Partner closely with Brand President and Director of Franchise Operations to ensure alignment between corporate operations and franchise operations.
• Support new franchisee training during franchisee visits. 
• Work closely with the Marketing department to create and implement new marketing and lead generation initiatives driving increased lead flow and revenue growth. 
• Oversee departmental leaders to ensure company goals and objectives are being met.    
• Have a strong knowledge of the franchising and construction industries to ensure the business model is best suited and evolves as needed.  
• Continually confirm the brand is adhering to legal guidelines and in-house policies to maintain Superior Fence & Rail’s legal and business ethics.    
• Foster a culture that promotes high ethical standards and respect of all internal and external customers.  

Qualifications:

• Bachelors Degree in Business or a related field
• 5+ years of direct leadership experience in franchising, construction, or home services industries. Fencing industry experience a major plus.
• Proven track record in achieving results and driving business growth.
• Proven leadership experience with demonstrated ability to lead cross-functional projects and achieve key objectives.
• Highly motivated, self-starter with a strategic mindset.
• Excellent written and verbal communications skills. 
• Exceptional business acumen, presentation skills, and the ability to command a room.

Role Overview:

Are you an experienced, award-winning franchise development leader who is ready to drive growth within an award-winning, world-class organization?  Empower Brands is a private equity backed portfolio of 10 leading franchise businesses focused primarily on the residential and business services sectors.  With an unwavering commitment to our franchise owners’ success and a culture of collaboration, innovation, and excellence, we are rapidly expanding our footprint.  We are seeking a highly dynamic, competitive, and passionate Director of Franchise Development who thrives in a fast-paced, team-oriented environment and has the desire, capacity, and ability to drive brand and enterprise growth through franchisee recruitment and expansion.  This leader will play a pivotal role in driving franchisee attainment, fostering strong relationships, and executing growth strategies. This is a very unique role and in turn will need a high achievement candidate with a hunter/performance mindset.   For this candidate, we provide full benefits listed below, but most importantly we offer a highly competitive salary, uncapped commission earnings, milestone performance bonuses, & the potential for upward mobility.

Essential Duties and Responsibilities:

• Recruit, engage with, educate and complete franchise territory award transactions with high quality and financially capable franchise candidates that will help grow the brand in the United States.
• Collaborate closely with the brand’s key leaders and align on new territory and franchisee objectives.
• Utilize the company’s CRM and sales process and remain knowledgeable about candidate progression through the sale funnel.
• Provide market intelligence and insights on our brands’ competitors.
• Work with brand and departmental leadership, and the internal marketing team, to develop, deploy, assess, and modify the annual unit growth strategy to ensure goal achievement is exceeded.
• Report to leadership all relevant data associated with KPIs aligned to unit growth performance.
• Build strong relationships and rapport with broker network representatives and attend related events to ensure the brand remains top-of-mind within the broker network community.

Education and Experience Requirements:

• Bachelor's degree in Business, Marketing, Sales or a relevant field of work
• 3+ years’ franchise development experience, preferably in a matrixed, multi-branded organization
• Experience in organic and broker-related lead generation tactics
• Deep knowledge of and working relationships with franchise broker organizations and each’s members
• Ability to thrive in a fast-paced environment and communicate at a high level across multiple functions
• Demonstrated experience working closely with brand leadership, their teams and portfolio leadership
• Should show a strong understanding of the overall development process
• Ability to travel approximately 30-40%
• Familiarity with CRM platforms, preferably HubSpot

Benefits:

• We offer a very competitive base salary, strong commission plan, milestone achievement bonuses to allow for uncapped earnings.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Time Away policy untethered to the concept of earned PTO
• Professional development and growth opportunities.
• A vibrant, team-focused culture that values innovation, collaboration, and franchisee success.

Lead with Purpose. Drive Results. Empower a Market.

At JAN-PRO of Las Vegas, we are looking for an accomplished leader to spearhead regional growth and franchisee success. This role is ideal for a strategic thinker with a strong background in B2B sales, operational leadership, and team development. If you’re someone who thrives in a performance-driven culture and understands how to influence outcomes through people and process, we’d like to hear from you.

Your Role at a Glance:

As Regional Director, you will be the cornerstone of our operations in Las Vegas, leading a cross-functional team dedicated to growing and supporting our network of JAN-PRO Cleaning & Disinfecting franchisees. From driving new business development to reinforcing customer retention strategies, your role will blend high-level strategy with hands-on leadership.

Success in this position is measured by franchisee performance, client satisfaction, and revenue growth across the region.

What You’ll Be Responsible For:

Sales Leadership & Market Growth

• Lead commercial sales initiatives, including prospecting, lead management, and closing new business opportunities.
• Establish and exceed sales targets through strategic planning and team execution.

Franchise Operations & Support

• Assist with recruiting and mentoring new franchisees, ensuring seamless onboarding, training, and territory alignment.
• Oversee ongoing franchisee performance and provide business coaching to ensure service excellence and profitability.

Team Management & Development

• Direct and develop internal team members across operations, sales, and support functions.
• Set clear expectations, provide real-time feedback, and conduct structured performance evaluations.
• Promote a culture of accountability, collaboration, and continuous improvement.

Client Retention & Field Execution

• Maintain high customer retention by supporting regular client outreach, service reviews, and on-site visits.
• Ensure that all service delivery aligns with brand standards and exceeds client expectations.

Operational Oversight

• Monitor team workflows and adherence to organizational protocols.
• Use performance data and key metrics to guide decisions and drive efficiency.

What You Bring to the Table:

• 5+ years of leadership experience managing people and business operations, preferably in a B2B or service-driven environment.
• A strong foundation in sales, including lead generation, pipeline management, and closing.
• Bilingual in English and Spanish (fluent in both written and verbal communication) required.
• Exceptional communication and interpersonal skills with the ability to build trust across teams and clients.
• Demonstrated ability to resolve challenges proactively and implement sustainable solutions.
• Bachelor’s degree preferred, but equivalent military, operational, or entrepreneurial experience will be considered.

Preferred Skills

• Experience working in a franchise model or with small business owners.
• Proven track record of process improvement and implementing scalable workflows.
• Ability to deliver engaging presentations and facilitate team trainings.

Job description

Job description