Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding to their team a Risk Management Consultant to their Insurance Consulting & Risk Advisory team.  This role requires a high‑impact, client‑facing professional capable of leading complex assignments, synthesizing technical detail into strategic insight, and advising senior stakeholders on enterprise and transactional risk issues.

Key Responsibilities

• Identify, evaluate, and analyze operational, contractual, and third‑party risk exposures arising from client business activities, vendors, service providers, and customers.
• Strategically manage enterprise‑wide insurance and risk program renewals, including broker oversight, coverage optimization, cost reduction initiatives, and market negotiations.
• Collaborate with and direct external advisors including brokers, underwriters, claims professionals, TPAs, legal counsel, and specialty consultants.
• Review contracts, leases, vendor agreements, and licensing arrangements to ensure compliance with established insurance and risk management requirements.
• Evaluate and negotiate insurance pricing, program structures, deductibles, limits, policy wording, and service agreements; prepare cost‑benefit analyses of program alternatives.
• Analyze loss data and prepare monthly reserve accruals and reporting for finance, risk, and safety teams.
• Partner with legal, HR, audit, and claims teams to establish settlement strategies and support complex claims decision‑making.
• Research emerging and best‑in‑class risk management trends, providing strategic recommendations related to insurance purchasing, program design, loss control, safety, and claims management.

Qualifications & Experience

• Bachelor's degree in Risk Management, Insurance, or related field
• Strong analytical and problem-solving skills 
• Internship or coursework related to insurance, risk management, or consulting
• Professional certifications preferred: ARM, CPCU, CRM, FRM, RF.

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.  We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services is seeking a Senior Strategic Project & Technical Coordinator ready to support a dynamic, cutting-edge Department of War (DoW) acquisition program. This position will perform in-depth program analysis and coordination assignments, and services in support of the program. The ideal candidate for this role must be comfortable working in a transparent, collaborative team environment and possess outstanding communication, leadership, critical thinking and problem-solving skills in an agile environment.

Responsibilities include, but are not limited to:

• Serve as an acquisitions and operations senior subject matter expert for assigned projects, with responsibility for directing, coordinating, reviewing, and providing expert technical advice relative to the overall acquisition efforts associated with a complex, multi-billion-dollar program of record.
• Serve as Adaptive Acquisition Framework policy expert for Defense Acquisition Systems developing acquisition strategies, processes, and plans in support Project Managers and Milestone Decision Authority (MDA) compliance with Army Regulations/policies, Department of War (DoW) Instructions, and federal statutory law.
• Serve as the subject matter expert on Program Management Resource Tool (PMRT) for data quality standards to provide reliable, decision-quality information to Army senior leaders via the Vantage platform.
• Assist in planning and programming actions for Annual Program Reviews (APRs) and Program Objective Memorandums (POMs) cycles, quality control of Army Program Budget Briefs (APBBs) and Procurement and Research Development Test and Evaluation (RDTE) [P&R] forms and provide recommendations to limit program cost, schedule, and performance impacts.
• Provide programmatic, technical, and fiscal management assistance as coordinator of multiple projects supporting current contracts.
• Be limited to acting in an advisory capacity to coordinate, prepare and review complex documentation for submission to stakeholders and higher headquarters to support and defend positions on specific program matters.
• Work with all stakeholders to ensure requirements and considerations are factored into all aspects of the acquisition strategy.
• Design program and business strategies to facilitate the acquisition of appropriate and cost-effective technology solutions and achieve mission success while being mutually advantageous to the Department of War and its industry partners.
• Coordinate with all software support teams to enable continuous integration and feedback across multiple prototyping lanes to ensure immediate horizontal feedback across Development, User, Product Support, and Test lanes.

Basic Qualifications:

• Hold an active SECRET clearance.
• Bachelor’s degree from an accredited college or university.
• PMP or Defense Acquisition Workforce Improvement Act (DAWIA) PM Level 3 [PM Level 2 and years of experience may be used as a substitute]
• No less than five (5) years of relevant experience in a Department of War environment. 
• Must be well versed on the DoW acquisition process.

Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our rental facility in Orlando, FL, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.  

Pay: $150,000 - $600,000 Total Compensation ($24,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions.

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

EquipmentShare is Hiring a Territory Account Manager (Pump, Power & HVAC)

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our Advanced Solutions rental facility in Orlando, FL and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Advanced Solutions branches offer equipment rentals within climate control, compressed air, fluid solutions, power solutions and more.

Pay: $150,000 - $600,000 Total Compensation ($40,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Pump, Power & HVAC (power generation, fluid solutions, heating & cooling solutions) Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our General Liability Associate Attorney position in any of our Florida offices.

The ideal candidate will have a strong background handling litigation matters and understand any applicable underlying regulations. This role offers the opportunity to work on challenging cases and be at the forefront of litigating emerging legal issues, with talented colleagues throughout the country, and provide sound counsel to our clients.

This is a hybrid position offering great flexibility. 

Key Responsibilities:

• Support a litigation caseload from inception through resolution, including case strategy development, discovery, motion practice, mediation, and trial preparation.
• Draft and argue substantive motions, pleadings, briefs, and legal memoranda in state and federal courts.
• Conduct and defend depositions of parties, witnesses, and experts.
• Manage all aspects of written discovery, including drafting and responding to interrogatories, requests for production, and requests for admission.
• Represent clients at court hearings, mediations, arbitrations, and other dispute resolution proceedings.
• In collaboration with senior attorneys and clients, develop litigation strategies in identifying key issues, evaluating risk, and driving matters toward favorable outcomes.
• Maintain regular communication with clients, providing clear case assessments, litigation updates, and strategic recommendations.
• Work closely with attorneys across offices on complex matters involving general liability, premises liability, transportation, and insurance-related claims.
• Assist with trial preparation, including witness preparation, exhibit development, and coordination with experts.
• Collaborate other attorneys, paralegals, and litigation support staff to ensure efficient case management.

Qualifications

• JD from an ABA accredited law school
• Admitted to practice in the state of Florida
• 2+ years of defense litigation experience
• Experience with litigation involving general liability, premises, transportation, or insurance defense
• Maritime experience is strongly preferred
• Experience drafting discovery and pretrial motions a must
• Superior analytical skills
• Strong written and oral communication skills
• Sophisticated technical skills necessary
• Handling court appearances, depositions, and trial experience a plus

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

Summary: Seeking an experienced contractor with extensive expertise in scripting, server configuration, and infrastructure management to support and optimize the Department WIC data system and associated applications. This role involves daily technical support, troubleshooting, and enhancing system performance through strategic recommendations.

Responsibilities:

• Conduct daily development and technical support for the Department WIC data system and interfaces, including EBT system and other applications.
• Troubleshoot and provide solutions for daily processing and development issues.
• Maintain and submit documentation on system performance, including maintenance and process corrections.
• Identify and recommend operational efficiencies to enhance system performance.
• Conduct evaluations of new software or hardware and recommend technologies to support business processes.
• Analyze and document technical requirements for system fixes, modifications, and enhancements.
• Produce work plans for implementing infrastructure requirements for system platform improvements.
• Create scripts for system fixes, modifications, enhancements, interfaces, and integration processes.
• Conduct and document testing results for system modifications and enhancements.
• Produce documentation for system modifications and enhancements as required.

Qualifications:

• Minimum of ten years in scripting and infrastructure management using PowerShell, SQL, Python, and MS batch scripts.
• Ten years of experience in configuring Windows server installations and applying security best practices.
• Five years of experience with Infrastructure-as-Code (IAC) using platforms such as Kubernetes, Helm, and Ansible.
• Five years with Microsoft SCCM or Intune and management of end-user workstations.
• Five years supporting Linux/BSD server installations.
• Five years of experience with Active Directory and group policies.
• Five years of experience supporting business applications in cloud-native architectures.
• Understanding of network protocols, topologies, VLANs, subnets, and route tables.
• Exceptional logical troubleshooting skills and self-motivation, evidenced by career achievements or advancements.

Ll:#Onsite 

About the opportunity

Candidates must be located in the eastern time zone

Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes.

We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways. As a Manager of Security Engineering, you will own security engineering across Contentful’s corporate systems, including the tooling and platforms that support the internal security team. While this role does not own security for the customer facing product, you will partner closely with product security teams within the security organization on shared responsibilities.

You will balance people leadership with hands-on technical execution, including designing, building, and operating security controls and tooling at scale, with a particular focus on areas such as identity and access management, data security, and SaaS platforms. You will provide strategic guidance and lead initiatives while remaining directly involved in implementation. You may work independently at times, but will more often collaborate closely with security, IT, and cross-functional partners to align strategies, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact on end users across the organization.

What to expect?

• Develop a team, providing coaching, mentorship, goal setting, and performance feedback.
• Define roles and make hiring decisions to grow the team in line with department needs.
• Remain hands on, balancing technical leadership with direct implementation work.
• Own execution and prioritization across projects and operations, using agile delivery practices.
• Scale and mature effectiveness and efficiency by improving processes and tooling.
• Champion continuous improvement across all aspects of the security program.
• Continuously improve effectiveness and efficiency by evolving processes and tooling.
• Communicate risks and technical concepts with clarity to leadership and stakeholders.
• Collaborate with security leadership to execute business aligned, risk reduction roadmaps.
• Shape work scope, sequencing, and success criteria inline with department and company needs.
• Drive security processes, standards, and best practices across information technology assets.
• Partner with stakeholders to evolve security awareness and specialized training across all functions.
• Mature capabilities across endpoint, SaaS, and cloud configuration.
• Own strategy evolution of corporate capabilities, including configuration, IAM, and data security.
• Enhance tooling, automation, and integrations to improve visibility and reduce manual effort.
• Support and guide security incident response efforts as a technical leader.
• Support cross functional vulnerability management while advancing the program capabilities.
• Define and maintain metrics to measure impact, optimize execution, and guide investment.
• Partner with cross-functional teams for security enhancement and drive risk reduction.
• Accelerate adoption of AI, balancing practicality enablement, and risk management.
• Stay current on threats, vulnerabilities, and tactics, translating insights into actionable strategies.

What you need to be successful?

• 8+ years of progressive engineering and security experience.
• 3+ years managing people and security engineering teams.
• Comfort operating in ambiguity, balancing strategic thinking, security, and practicality.
• Expertise with AWS, GCP, and Azure.
• Strong hands-on experience designing, implementing, and operating security controls at scale.
• Demonstrated experience securing endpoint, SaaS, and cloud environments.
• Experience working within identity and access management and data security programs.
• Software development experience in modern programming language (Python, Go, etc)
• Hands-on experience using Terraform and infrastructure-as-code.
• Experience applying modern practices to improve efficiency and scalability or security programs.
• Passion for solving complex security problems in innovative and scalable ways.
• Experience using metrics to measure impact, optimize execution, and guide investment decisions.
• Strong communication skills with the ability to explain technical topics to non technical audiences.
• Ability to support occasional off-hours incident response efforts.
• Familiarity with attacker techniques in cloud-native and traditional environments.
• Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.)
• Proven ability to lead cross-functional initiatives and influence outcomes without direct authority.
• Experience owning end to end security programs, proactively driving incremental improvement.
• Strong systems thinking, with the ability to design security solutions that scale through efficiency.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

#LI-Remote

About the Opportunity

Candidates must be located in the eastern time zone

Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports corporate-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes.

We are looking for a committed and driven Security Engineer with experience working in cloud-native product infrastructure and corporate environments. In this role, you will manage daily alerts and operations while leading broader collaborative initiatives, such as architecture design, threat modeling, and vulnerability identification, to drive meaningful security improvements. Candidates should be skilled in cloud-native technologies, with demonstrable proficiency in infrastructure-as-code and application development.

This hands-on role offers an opportunity to grow your expertise in cloud technologies and security tooling while making a meaningful impact by embedding security practices and supporting secure third-party integrations in a fast-paced software-as-a-service environment.

What to Expect

• Lead initiatives and partner with teams to embed practical security safeguards and champion a security-first mindset across the business.
• Lead security assessments and remediation for cloud-native applications, infrastructure, and vendor integrations to proactively identify and address risk.
• Support vulnerability management by identifying, tracking, and partnering with teams to drive remediation of security issues across product and corporate environments.
• Develop and maintain security solutions through custom development and effective tool management to enhance efficiency and operational effectiveness.
• Leverage industry standards to develop hardening requirements and monitoring mechanisms that enforce and strengthen the security of systems and environments.
• Advance the development, customization, and maintenance of hardening standards and monitoring mechanisms for systems and environments.
• Drive security and monitoring enhancements to containerized workloads and orchestration platforms.
• Participate actively in incident investigations through independent analysis, contributing to findings, root cause analysis, and remediation efforts.
• Collaborate in defining and monitoring evolving security compliance and regulatory requirements.
• Research and evaluate emerging threats, vulnerabilities, and security technologies to keep defenses up to date.

What You Need to Be Successful

• 4+ years of security engineering, DevSecOps, or equivalent experience.
• Hands-on expertise with AWS architecture, services, and security features.
• Proficiency in Python to build and maintain security tools.
• Familiarity with Kubernetes and container security, including configuration and runtime protection.
• Exposure to JavaScript and Go with the ability to perform security code reviews.
• Experience using Terraform to build, deploy, and maintain infrastructure as code.
• Strong foundational networking knowledge covering cloud networking concepts, the OSI model, TCP/IP, and routing fundamentals.
• Demonstrable ability to embed security considerations throughout the software development lifecycle.
• Hands-on involvement supporting vulnerability management and incident response functions.
• Familiarity with authentication and authorization protocols and mechanisms (OAuth, SAML, JWT, IAM)
• Experience identifying and mitigating OWASP Top 10 vulnerabilities in web applications and APIs.
• Clear and effective communication skills.
• Ability to articulate security risks and tradeoffs to both technical and semi-technical audiences.
• A proactive, growth-oriented mindset focused on continuous learning, innovation, and raising security standards.
• Passionate about designing and performing hands-on implementation work.
• Ability to work in a fast-paced environment, often juggling multiple projects.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.

The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.

As a Core Guide, you will:

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
• Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access
• Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
• Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
• Help  address social determinants of health, facilitating access to benefits, resources, and transportation
• Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
• Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
• Perform initial and ongoing telephonic outreach
• Participate in ongoing training and professional development
• Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change

Core Guides should have:

• Empathy, compassion, and approachability 
• Excellent listening, communication, and interpersonal skills
• Personal knowledge of recovery
• Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
• Comfort working collaboratively within multidisciplinary team
• Basic proficiency with smartphone and computer technology 
• Openness to receiving feedback and a commitment to professional growth

The required experience you bring to this role includes:

Lived experience with SMI and/or SUD

• State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment
• Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy
• Demonstrated proficiency with technical tools like email, messaging services, and apps
• Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
• Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward. 
• Ability to work Monday - Friday 8:30 am - 4:30 pm

Bonus points for:

• Experience with direct in-person outreach and engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)
• Eagerness to expand knowledge about a broad range of health conditions
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide. 

We’re looking for a highly organized and tech-savvy Customer Experience Analyst to support the collection, analysis, and interpretation of learner feedback and operational data to support Boundless Learning’s CX strategy. In addition to supporting and enhancing the Voice of the Learner program, this role will support key initiatives that will impact the learner experience, including but not limited to automated journeys, video engagement, CRM optimization, and cross-functional projects. This role is perfect for someone who loves bringing structure to complexity, coordinating with multiple stakeholders, and improving the learner experience through operational excellence and data-driven insights.  

Key Responsibilities  

Voice of Learner (VoL) Program  

• Assist with building and deploying automated surveys in survey tool.  

• Perform survey testing and quality checks.  

• Maintain documentation of the Voice of the Learner program.  

• Build, track and monitor ad hoc surveys  

• Communicate updates and insights to stakeholders on an ongoing and ad hoc basis.  

• Support collection of student feedback outside of surveys (i.e., research, roundtable discussions)  

• Support analysis of survey results to uncover trends and opportunities.  

• Develop and maintain dashboards and reports that provide clear and actionable insights to stakeholders.   

• Present findings in a way that is accessible and relevant to both technical and non-technical audiences.  

Learner Experience Tools  

• Support the creation of learner-facing videos in partnership with various teams.  

• Track video analytics and identify areas for optimization.  

• Support with learner facing Video Hub enhancements.  

• Support the build and launch of automated learner journeys, including content strategy, setup, and stakeholder coordination.  

• Analyze engagement data with automated emails and identify areas of opportunity.  

General Learner Experience Project Support  

• Represent the LX team and provide a voice for learners in student experience related projects.  

• Collaborate with CX teams and other stakeholders to provide analytical support for key initiatives.   

• Monitor the effectiveness of CX projects and recommend adjustments based on data insights.  

• Conduct discovery and requirements gathering.  

• Own administrative tasks to ensure smooth and timely project execution.  

• Participate in UAT (User Acceptance Testing) to ensure flawless execution for any learner experience projects or tools.  

Continuous Improvement  

• Support the continuous improvement of CX/LX processes by providing insights and recommendations based on data analysis.   

• Identify opportunities to streamline operations and enhance the learner experience.  

Other duties as assigned.  

Qualifications  

• Knowledge of key CX metrics and methodologies, such as NPS and OSAT.  

• Advanced skills in data analysis and visualization, using tools like Excel, Tableau, or similar platforms.  

• Strong analytical and problem-solving skills, with a focus on improving customer/learner outcomes and operational efficiency.  

• Ability to translate complex data into clear and actionable insights for diverse audiences.  

• Strong presentation and communication skills.  

• Comfortable working with tools like Salesforce, Medallia, or similar platforms (or quick to learn with training provided).  

• Able to manage multiple tasks with minimal supervision.  

• Prior experience in supporting internal projects is strongly preferred.  

• Experience with User Acceptance Testing (UAT) processes preferred.  

Successful candidate must be available to work full-time in one of our Boundless Learning offices. 

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s SQL Developer plays a key role in building and optimizing high-performance SQL queries that power critical application features. This role focuses on designing and implementing scalable data workflows, writing stored procedures, tuning query performance, and integrating data across systems through ETL pipelines. The developer also collaborates closely with engineering and product teams to support reporting, analytics, and data migrations—ensuring fast, reliable access to data while enforcing secure access controls. The role will be based in Orlando, FL and is an in-office position.

JOB DUTIES

The SQL Developer will be responsible for, but not limited to:

• Develop and optimize high-performance T-SQL queries, stored procedures, views, and user-defined functions  
• Design and implement SQL databases aligned to end-user needs and application requirements 
• Build scalable ETL workflows using SSIS packages and improve their architecture for speed and reliability 
• Investigate and resolve performance issues—index tuning, transaction log handling, and query optimization 
• Migrate data across platforms while ensuring integrity, consistency, and zero downtime 
• Create solutions that distribute data to the right users at the right time, in the right format 
• Monitor and fine-tune database configurations to ensure fast and stable query responses 
• Regularly test systems to maintain data security, privacy, and compliance standards 
• Provide hands-on data access support and troubleshooting for application and internal users 
• Collaborate with the dev team to establish development standards and ensure consistent practices 
• Document schema designs, development workflows, and database policies clearly 
• Apply patches, updates, and system changes as needed for ongoing reliability 
• Deliver technical support for various in-house applications and systems
• This position requires participation in a rotating on-call schedule and periodic adjusted work hours,
  including an 11:00 AM – 8:00 PM shift rotation, based on business needs and once training is completed.
  Additional compensation for on-call coverage will be provided in accordance with company policy 

QUALIFICATIONS

• Minimum of three years of experience with SQL server 
• Proficient in writing code for update queries, update data dictionaries as new fields are added to the database, and maintain a data correction log 
• Experience managing database utilities and monitoring relationships between users and applications 
• Knowledgeable in network hardware and software 
• Proficient in understanding of relational databases concepts and query languages to design summary and aggregate tables which support analysis 
• Experienced in creating and maintaining data correction logs that identify the date the correction that was performed, tables and fields effected, submission effected, error code effected, and other pertinent metadata. 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.

LOCATION(s): Orlando, FL, Brooklyn, NY or Tampa, FL is preference OR any physical Morgan & Morgan office

#LI-MB1

SUMMARY
Account Managers manage, supervise, and coordinate the activities of all assigned Security Officers at the field level, and execute all tasks related to maintaining prescribed standards in compliance with Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications Companies, manufacturing and industrial factories, Hospitals, and many others.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned by the Branch General Manager / Senior Operations Manager.
• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
• Provides input to the development of service strategy and research and development of new and emerging services
• Maintains accountability for ensuring the successful implementation of new contract start-up, including personnel requirements, materials, training, subcontract, facility, tooling, and equipment needs.
• Takes a proactive approach in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction
• Ensures all established costs, quality, and delivery commitments are met
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports
• Partners with Human Resources to ensure thorough training of all assigned employees in client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within the company's targets
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client, and coordinates preliminary investigations\
• Performs account audits and off-hour visits, completing required documentation
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff
• Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly. 

SUPERVISORY RESPONSIBILITIES

Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also, directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree and a minimum of two years of management experience in security or a related field; or equivalent combination of education and experience.
• Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.

LANGUAGE SKILLS

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence. 
• Ability to speak effectively before groups of customers or employees or organizations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. 

COMPUTER SKILLS

To perform this job successfully, an individual should know about Contact Management systems, Internet software, Inventory software, Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current/valid state driver’s license.
• CPR/AED/First Aid Certification

OTHER QUALIFICATIONS

• Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.
• Ability to pass a drug screen and criminal background check. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#WaldenWay

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio 

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Position Overview

Woolpert is seeking a Program Director to lead business development and growth initiatives within the Industrial/Advanced Manufacturing practice. This role requires a licensed Architect or Engineer and is primarily responsible for driving sales and expanding market presence through the development, cultivation, and strengthening of client relationships. Remote work options available for the right individual. 

The Program Director will collaborate across multiple practice areas and service lines to identify and develop new business opportunities, ensuring that services are delivered in alignment with Woolpert’s commitment to excellence and its position as an industry leader. This role plays a critical part in shaping strategic growth initiatives while maintaining a high standard of client satisfaction and technical performance. The Program Director reports to the Private/Public Market Director.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.    #LI-SN1

Business Development

• Strengthen and expand existing client relationships to identify and pursue additional project opportunities aligned with the service line, practice area, and firm-wide strategy.
• Develop new client relationships that align with targeted client profiles, project types, and overall business objectives.
• Position and promote Woolpert as an industry leader within assigned markets, practices, and services to both new and existing clients.
• Provide early-stage project feasibility assessments and contribute strategic input to project design and planning.

Collaboration and Client Support

• Mentor and support Project Managers in negotiating project scope, schedules, fees, and contract terms.
• Partner with Project Managers to proactively identify, address, and resolve project issues that may impact client objectives or satisfaction.
• Clearly define, communicate, and manage client needs and expectations throughout the project lifecycle.
• Maintain continuous and proactive communication with stakeholders (clients, client leadership, and internal teams) to anticipate, address, and resolve project-related challenges.

What You Will Bring:

•  Bachelor’s or Master’s degree in architecture, Mechanical Engineering, Civil Engineering, Electrical Engineering, or a related discipline required.
• 15+ years of relevant professional experience within the Industrial/Advanced Manufacturing sector.
• Current professional licensure/registration in the applicable discipline.
• Proficiency in Microsoft Office 365 applications, including Word, Excel, Teams, SharePoint, Outlook, and PowerPoint; working knowledge of AutoCAD and Bluebeam required.
• Ability and willingness to travel as needed to support the objectives and demands of the practice area.

General Aptitude

• Demonstrated ability to make sound, data-driven decisions and recommendations through the effective evaluation and synthesis of information.
• Exhibits an enterprising, innovative, and proactive leadership and management approach.
• Proven leadership capabilities with the ability to influence, guide, and inspire teams and stakeholders.
• Ability to research, define, and manage multiple project scopes, schedules, and budgets concurrently.
• Skilled in establishing and maintaining strong working relationships with clients, vendors, leadership, and internal teams.
• Strong negotiation, conflict resolution, and problem-solving abilities.
• Excellent facilitation and meeting leadership skills, with the ability to drive productive outcomes.
• Exceptional verbal and written communication skills, including the ability to deliver clear, compelling presentations.
• Solid understanding of project management principles, with the ability to facilitate technical discussions as needed.
• Highly organized, with the ability to manage multiple, competing priorities in a dynamic environment.
• Engaging professional demeanor supported by strong interpersonal and relationship-building skills.

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

About the team:

Capco’s US Insurance Practice Team (USIP) helps our insurance clients improve and transform their business and technology.  We are highly skilled at formulating strategy, defining business and technology initiatives, and successful delivery.  As digital technologies advance and regulations tighten, today’s consumers – and, therefore, today’s businesses – are becoming more aware of the importance of quality insurance products, services, and data. We work together, collaborating and leverage skills and experiences within USIP and Capco. We bring value to our clients and become trusted partners.

About the Job:

As a member of our team, you will work across Capco’s insurance clients and partners to help improve and transform insurance.  This role will focus on implementing business and technical requirements through the configuration of the FAST Policy Administration System (PAS).  As Business Analyst and FAST Configuration Analyst, you will closely partner with system vendor and client subject matter experts to determine the best configuration options to satisfy requirements and to bring value to our clients.  You bring insurance expertise in Service and Operations and Product to bear through configuration changes.   We leverage deep insurance expertise, creative problem solving, and a foundation of high quality, experienced business analysis to reduce risk and provide value to our client partners.  This work is critical in realizing the value of transformational and modernization efforts.

What You’ll Get to Do:

• Using techniques from a range of disciplines, including computer programming, insurance product development, and business process design and optimization, you will help implement and enhance the FAST PAS to support and bring value to Capco insurance clients.
• Continue to develop and grow your experience with configuring FAST’s PAS while solving complex problems for Capco’s insurance clients.
• Support and improve our adherence to standards and best practices for FAST configuration.
• Support the importance of efficient and effective business processes, data integrity and quality, as well as standards and consistency.
• Provide clear communications on status, risks, issues, and timelines for implementation.
• Collaborate with Capco and client insurance product experts to ensure requirements are understood along with the implications of key decisions on the ongoing servicing.
• Collaborate with solution architects and developers to understand and implement solutions and configuration changes to support technical requirements and processing.
• Provide solution options and recommendations by thinking through processes, issues, risks, and service goals.   You will provide insights into trade-offs between tactical and strategic solution options while recommending solutions.

What you’ll bring with You:

• Bachelor’s degree in Business, Finance, Mathematics, Operations Research, Computer Science, or equivalent/related degree required
• 0-1 years of experience with configuration supporting Life or Annuity implementation and enhancements on the FAST Policy Administration System
• Proficiency with MS Excel is required
• Working knowledge of XSLT, XML/Json, Rest/SOAP APIs, and SQL
• Ability to work independently but primarily works with others to develop and implement configuration solutions
• Knowledge of development and deployment lifecycles
• Ability to problem solve, understanding the big picture and a focus on details
• Excellent communication skills; ability to explain technical concepts to a variety of audiences
• Bonus points: Insurance product knowledge, specifically within Life and Annuities

Why Capco?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers – we operate with little hierarchy because we want all employees to feel that Capco is their firm.   

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.  

Ready to take the Next Step?

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory. 

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding to their team a Risk Management Consultant to their Insurance Consulting & Risk Advisory team.  This role requires a high‑impact, client‑facing professional capable of leading complex assignments, synthesizing technical detail into strategic insight, and advising senior stakeholders on enterprise and transactional risk issues.

Key Responsibilities

• Identify, evaluate, and analyze operational, contractual, and third‑party risk exposures arising from client business activities, vendors, service providers, and customers.
• Strategically manage enterprise‑wide insurance and risk program renewals, including broker oversight, coverage optimization, cost reduction initiatives, and market negotiations.
• Collaborate with and direct external advisors including brokers, underwriters, claims professionals, TPAs, legal counsel, and specialty consultants.
• Review contracts, leases, vendor agreements, and licensing arrangements to ensure compliance with established insurance and risk management requirements.
• Evaluate and negotiate insurance pricing, program structures, deductibles, limits, policy wording, and service agreements; prepare cost‑benefit analyses of program alternatives.
• Analyze loss data and prepare monthly reserve accruals and reporting for finance, risk, and safety teams.
• Partner with legal, HR, audit, and claims teams to establish settlement strategies and support complex claims decision‑making.
• Research emerging and best‑in‑class risk management trends, providing strategic recommendations related to insurance purchasing, program design, loss control, safety, and claims management.

Qualifications & Experience

• 2-3 years’ experience in corporate risk management, insurance brokerage, underwriting, or a related advisory role, preferred
• Strong technical knowledge across major insurance lines and risk financing structures.
• Excellent analytical, problem‑solving, and project‑management skills.
• Executive‑level communication skills with the ability to advise non‑technical senior stakeholders.
• Commercial mindset with the ability to connect risk decisions to business outcomes.
• M&A or private equity diligence experience strongly preferred.
• Bachelor’s degree from an accredited university or college required.
• Professional certifications preferred: ARM, CPCU, CRM, FRM, RF.

Summary: We are seeking a proactive and detail-oriented Network Technician to join our team. This entry-level role is responsible for providing daily operations support and maintenance for network systems, ensuring stable and reliable network services across multiple platforms. The ideal candidate will have a foundational understanding of network configurations and troubleshooting, with the ability to work effectively as part of a team under the guidance of senior staff.

Responsibilities:

• Provide support and maintenance for network systems, including LAN/WAN and wireless operations.
• Monitor network performance to ensure stability and dependability across multiple platforms.
• Configure and troubleshoot computer networks to resolve issues efficiently.
• Collaborate with network facility and hardware/software vendors to resolve problems promptly.
• Utilize network management applications to identify faults and ensure data and telecommunications access.
• Work as part of a project team on small to medium complexity projects, under general direction.

Qualifications:

• Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field, or equivalent work experience.
• 0 to 1 year of IT work experience in infrastructure or network environments.
• Basic understanding of network systems and troubleshooting techniques.
• Ability to follow documented procedures and checklists.
• Strong problem-solving skills and attention to detail.
• Effective communication skills and ability to work collaboratively in a team environment.

#Ll-Onsite

Summary: Seeking a Network Operations Specialist to monitor, troubleshoot, and maintain network systems, including LAN, WAN, and wireless multiplexers, hubs, and routers. This role involves using remote monitoring tools, installing and maintaining workstations, managing user access, ensuring security measures, and handling equipment malfunctions.

Responsibilities:

• Monitor and troubleshoot network systems, utilizing remote monitoring tools.
• Install and maintain workstations and network devices.
• Manage user access and maintain security protocols, including password protection.
• Archive files and oversee usage of shared resources.
• Handle malfunctioning equipment and resolve technical issues.
• Select, develop, integrate, and implement network management applications for Internet components.
• Provide daily operations support, maintenance, and administration for network systems.
• Work collaboratively on projects, sometimes leading and coaching junior technical staff.

Required Skills:

• Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in infrastructure/network environments, focusing on network operations, support, maintenance, and administration.
• Proven ability to work on medium to high complexity projects/systems/issues.
• Experience as a project team member and occasionally as a project leader.
• Strong problem-solving skills and the ability to coach junior staff.

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide. 

Role Summary 

The Product Owner – Marketing Technology & Digital Product is responsible for defining, delivering, and continuously improving the organization’s marketing technology ecosystem and prospective student digital experience across multiple Academic Partners. 

This role connects marketing strategy, recruitment operations, partner engagement, and technology delivery. The Product Owner owns the MarTech and digital product roadmap supporting student acquisition, inquiry management, applicant conversion, and engagement throughout the recruitment lifecycle for partner institutions. Working closely with Marketing, Recruitment, Partner Success, IT, and Analytics teams, the Product Owner translates partner and organizational priorities into clear product initiatives and ensures delivery teams provide scalable, compliant, and measurable solutions that can be deployed consistently across multiple partners and programs. 

The role serves as the primary decision-maker for product priorities, balancing partner needs, student experience, operational efficiency, and contractual and regulatory obligations. 

Product Ownership & Roadmap 

• Define and manage the Marketing Technology and Digital Experience roadmap aligned with organizational recruitment growth and partner requirements.
• Translate recruitment, marketing, and applicant journey requirements into epics, user stories, and acceptance criteria.
• Prioritize the product backlog based on partner impact, operational value, scalability, and ROI.
• Lead discovery activities to identify opportunities to improve inquiry, application, and conversion journeys across partner programs.
• Manage the lifecycle of digital products from concept through release and continuous optimization.
• Ensure solutions are reusable and configurable across multiple Academic Partners. 

Marketing Technology Platform Management 

• Own the organization’s marketing technology platforms including CMS, CRM integrations, marketing automation, personalization, and analytics platforms.
• Ensure seamless integration between marketing websites, inquiry forms, CRM systems, and application platforms across partners.
• Identify opportunities to simplify systems, retire legacy tools, and standardize solutions across partners.
• Support campaign delivery through scalable platform capabilities (landing pages, events, nurture journeys, communications).
• Establish platform standards and best practices to enable consistent partner implementation. 

Recruitment & Digital Journey Optimization 

• Oversee development and optimization of program pages, campaign landing pages, inquiry forms, and recruitment microsites.
• Improve conversion from visitor → inquiry → applicant → enrolled student across partner institutions.
• Work with Marketing, Recruitment, and Partner Success teams to streamline applicant processes.
• Ensure platforms support domestic and international recruitment markets, agents, and multiple recruitment cycles.
• Champion accessibility, usability, and inclusive digital experiences across all partner implementations. 

Agile Delivery & Collaboration 

• Act as the primary liaison between stakeholders and development teams.
• Participate in Agile ceremonies (planning, refinement, sprint reviews, retrospectives).
• Provide ongoing clarification and prioritization decisions to delivery teams.
• Validate delivered features meet partner and organizational requirements.
• Support user acceptance testing and coordinated releases across multiple partners. 

Data, Analytics & Performance 

• Define success metrics for recruitment and engagement performance across partners.
• Work with analytics teams to implement tracking, dashboards, and reporting frameworks.
• Use data insights to optimize campaigns, platforms, and conversion pathways.
• Support A/B testing and continuous improvement of recruitment journeys.
• Ensure consistent measurement and comparability of performance across partners. 

Stakeholder & Partner Management 

• Collaborate with Marketing, Recruitment Operations, Partner Success, and Analytics teams.
• Engage directly with Academic Partners to understand needs and prioritize enhancements.
• Facilitate prioritization discussions across multiple partner stakeholders.
• Manage vendor relationships (CRM, marketing automation, CMS, and digital agencies).
• Communicate roadmap updates, releases, and platform changes to internal teams and partners. 

Governance & Compliance 

• Ensure platforms support privacy regulations, communication consent management, and record-keeping obligations across jurisdictions.
• Maintain documentation of systems, workflows, and processes.
• Promote best practice use of marketing technology across partner implementations.
• Support accessibility and regulatory compliance requirements. 

Primary Areas of Focus 

• Improve prospective student engagement and conversion across partner institutions
• Support achievement of partner recruitment targets
• Deliver scalable digital platforms across multiple programs and partners
• Enable consistent recruitment processes and communications
• Reduce manual processing and operational overhead
• Provide transparent roadmap and delivery reporting 

Qualifications 

• Bachelor’s degree in Marketing, Business, Information Technology, Digital Media, or related field.
• 5+ years’ experience in Product Ownership, Digital Product Management, or CRM/MarTech delivery.
• Experience working in Agile/Scrum delivery environments.
• Experience supporting recruitment, admissions, enrolment marketing, or client-facing platforms (desirable).
• Understanding of marketing automation, CMS platforms, and CRM integrations.
• Ability to translate non-technical stakeholder needs into clear technical requirements.
• Strong stakeholder engagement and facilitation skills.
• Analytical and data-driven decision-making capability. 

Skills & Competencies 

• Backlog management and roadmap planning 
• Multi-stakeholder facilitation and prioritization 
• Digital journey optimization 
• Marketing technology and CRM understanding 
• Analytics and performance measurement 
• Agile delivery methods 
• Vendor and partner management 
• Change management and adoption enablement 

Personal Attributes 

• Partner-focused and service-oriented 
• Strong communicator comfortable engaging external stakeholders 
• Collaborative and pragmatic 
• Organized and able to manage competing priorities 
• Comfortable operating in a complex multi-partner environment 
• Outcomes-focused and continuously improving 

Successful candidate must be available to work full-time from one of our North American Boundless Learning offices 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Salary: 80k

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Position Overview 

The Director, Engineering provides strategic and operational leadership within a specific metro, with primary responsibility for the performance, development, and success of the engineering practice. In addition to leading and developing high-performing engineering teams and ensuring consistent project delivery, this role plays a key role in contributing to the broader buildout of a strong, multidisciplinary metro presence. The Director partners closely with the VP, Civil / Site Design and other leaders to develop internal talent, support integrated team growth, and strengthen collaboration across disciplines – while maintaining high standards for technical quality, operational performance, and client service.  

Key Responsibilities 

Strategic & Operational Leadership 

• Establish and execute a strategic plan for the engineering group in collaboration with the VP, Civil / Site Design, aligning with firm-wide goals related to growth, profitability, staff development, and client service. 
• Monitor performance against revenue, utilization, staffing, and quality goals; adjust strategies as needed to respond to changing market or operational conditions. 
• Partner with corporate services (Accounting, HR, IT, Marketing, and Admin) to ensure operational efficiency, compliance, and seamless project execution. 

Project Oversight & Technical Excellence 

• Provide oversight and direction for complex or high-profile projects, ensuring quality, consistency, and adherence to firm standards. 
• Support project teams in resolving technical challenges, managing risk, and delivering projects on time and within budget. 
• Promote innovation, continuous improvement, and best practices across design, permitting, and project delivery processes. 

People Leadership & Talent Development 

• Lead, mentor, and develop Group Managers, Project Managers, and senior technical staff; build leadership capacity across the team. 
• Support recruiting, onboarding, performance management, and succession planning efforts to ensure long-term team strength. 
• Foster a collaborative, inclusive, and accountable culture that reflects firm values and promotes employee engagement. 

Client & Business Development 

• Maintain strong relationships with key clients and strategic partners, serving as a senior point of contact as needed. 
• Identify and pursue new business opportunities in partnership with the  Client Development team and other Service Line leaders. 
• Represent the firm externally through client meetings, presentations, industry events, and community involvement.  

Skills + Experience   

• Must have a four-year undergraduate or Master’s degree in Civil Engineering or related field from an accredited university.  
• Must have 15 years total work experience and 8 years proven experience as a Project Manager.  
• Must possess licensure (PE).  
• Proven experience leading multidisciplinary teams and managing complex projects.  
• Strong financial and business acumen, with experience managing budgets, staffing plans, and profitability.  
• Exceptional communication, leadership, and relationship-building skills. 

Work Environment + Physical Demands 

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. 

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions. 
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion.  
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time. 
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.  
• Additional physical duties may be required as necessary. 

We believe the future of our nation’s roadways is automated, safer, more accessible and enables more efficient movement of people and goods. While billions have been invested into developing vehicle technologies – including advanced driver assistance systems (“ADAS”) and autonomous driving solutions – a small fraction has been spent on developing infrastructure to support and enhance roadways. At Cavnue, we are developing and integrating technologies that will power the world’s most technologically advanced roadways (“cavnues”). Our approach is founded in creating a digital model of the roadway that analyzes and optimizes road conditions in real-time, sharing actionable alerts and providing proactive guidance to vehicles and drivers.

Join us in innovating the roads of the future. Cavnue is bridging vehicle technology and road infrastructure to rapidly deliver safer roads today while accelerating the adoption of connected and automated vehicles (CAVs) moving forward. With ongoing deployments in Michigan and Texas, Cavnue is the only company in North America that uses Smart Road technology to improve performance for road operators and deliver a safer, more efficient experience for all road users while preparing for a future with more CAVs. Our mission is to set the new standard for road performance and safety.

Role Overview

As a Platform Operations Engineer / Field Systems Engineer (Florida), you will serve as the primary owner of operations and product execution for statewide IoT deployments, driving the tools, workflows, and systems required to support reliable field operations. This role focuses on building and deploying the tools, interfaces, and integrations that enable seamless operation and maintenance of roadway infrastructure. You will bridge the gap between core software systems and field operations, ensuring contractors are equipped with automated workflows and actionable insights to meet strict SLAs and resolve issues efficiently.

This role will require regular on-site field work at roadside infrastructure deployments in Orlando, Florida, supporting real-time field operations and issue triage, with occasional travel across our other projects in Florida and Georgia, as needed.

Roles & Responsibilities

• Product Operation Ownership: Act as the Product Owner for Florida operations, focusing on streamlining field support workflows while partnering with Product Management on roadmap priorities
• Tool & UI Building: Design and develop custom scripts, dashboards, JavaScript-based user interfaces, and API integrations that connect the core platform to O&M contractor systems
• Edge Deployment: Package and deploy diagnostic tools and user interfaces directly to edge devices, enabling effective on-site troubleshooting
• Contractor Enablement: Enable field contractors by building automated alerting systems, intuitive operational tools, and delivering hands-on training
• First Line of Defense: Serve as the first line of defense for system issues, including triage, remote troubleshooting, configuration updates, and software resets
• Field Triage and Dispatch: Coordinate field interventions by equipping crews with precise, pre-diagnosed issue reports when physical resolution is required
• Operations Automation: Work within our core operational framework (Proxmox, Kubernetes, Terraform) to manage state-specific configurations. Partnering with our engineering organization, building the specific IaC, tools, and automation scripts
• Field Quality Oversight: Oversee operational readiness of new deployments, ensuring field hardware (e.g., cameras, switches) is fully integrated prior to go-live
• Collaborate cross-functionally with engineering, product, and field teams to continuously improve operational efficiency and system reliability

Requirements

• Experience supporting field operations and issue triage within roadway infrastructure, transportation systems, or similar large-scale physical deployments
• Experience working within Linux environments, container orchestration platforms (e.g., Kubernetes), and virtualization systems (e.g., Proxmox)
• Strong scripting and automation experience (Python, Bash, and/or Go) combined with frontend experience (JavaScript) to build intuitive, lightweight user interfaces for field crews.
• Familiarity with deploying applications to edge devices and IoT hardware environments
• Working knowledge of networking fundamentals (e.g., VLANs, routing, IP configuration) for troubleshooting connectivity issues
• Ability to translate complex system issues into clear, actionable workflows or tickets (e.g., Jira, ServiceNow)
• Strong communication skills with the ability to interface effectively with both technical engineering teams and field-based personnel
• Highly self-directed, with the ability to operate independently while collaborating across distributed teams
• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related technical discipline (or equivalent experience with 4+ years in linux systems management)

Bonus

• Experience integrating monitoring tools (e.g., Prometheus, Grafana) with third-party systems
• Familiarity with SAFe Agile methodologies, particularly in a Product Owner capacity
• Experience working with IoT systems, IP cameras, or field-deployed infrastructure
• Knowledge of Florida roadway systems, infrastructure standards, or FDOT requirements

*** We do not accept unsolicited resumes from recruiting agencies or 3rd parties, and we are not responsible for any fees related to unsolicited resumes.

Surgical Veterinary Technician

Salary: $19.00-$24.00 dependent on skills and experience 

Schedule: Full-time, 8AM-5:30PM, Saturdays 8AM-2PM

Orlando Vets- Alafaya Trail is hiring a full - time  Surgery Veterinary Technician to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, with a passion for improving the lives of pets and their owners. 

What to Expect as a Licensed Vet Tech with Orlando Vets- Alafaya Trail 

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities  
• [one additional differentiating benefit] 

 Key Responsibilities:  

• Support veterinarians with patient care, exams, surgery, anesthesia, and recovery.
• Safely handle and restrain animals with compassion.
• Communicate clearly with clients, including care instructions and status updates
• Perform technical duties such as lab work, radiographs, injections, and IV catheter placement.
• Maintain accurate medical records and assist with medication dispensing.
• Help keep exam rooms, treatment areas, and equipment clean, stocked, and ready.
• Follow hospital, safety, and regulatory guidelines at all times. 

Qualifications: 

• Licensed Veterinary Technician (LVT) certification.
• Ability to handle animals safely and compassionately.
• Knowledgeable about common disease states and able to alert veterinarians to changes in patient conditions.
• Familiarity with DEA, OSHA, and hospital safety guidelines. 

 About Orlando Vets- Alafaya Trail
Alafaya Trail Animal Hospital in Oviedo, FL stands out for several reasons. First and foremost, our unwavering dedication to providing exceptional veterinary care sets us apart. With a team of skilled professionals passionate about animal health and well-being, we prioritize the needs of our furry patients and their families.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

#LVTECH

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities

• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required

Required Qualifications

• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of:
  • Windows operating systems (desktop and server)
  • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
  • Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
  • Modern threat landscape
  • Fundamentals of Endpoint Security
  • Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.

Preferred Qualifications

• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)

Key Competencies

• Customer-first mindset
• Analytical problem-solving skills
• Strong documentation habits
• Ability to explain technical concepts clearly to non-technical stakeholders
• Team collaboration across global regions
• Ability to multi-task in a fast-paced environment

What Success Looks Like

• Meet and/ or exceed support KPI targets as defined by support leadership
• Accurate, thorough case documentation
• Efficient resolution of endpoint security incidents
• Proactive identification of product or documentation gaps
• Trusted technical advisor to partners and customers

#IND525

Position Overview

Woolpert is hiring an Interior Designer to join our Interiors Discipline supporting our dynamic Healthcare practice. This position reports to the Interiors Discipline Team Leader and is responsible for assisting with the planning, design, and coordination of interior spaces on small to mid‑scale healthcare projects, gaining hands‑on experience with industry‑specific codes, regulatory requirements, and healthcare design standards.

You will collaborate with architects, engineers, and project teams to explore design challenges, develop interior solutions, and translate project goals into functional, welcoming spaces that support patient experience, staff performance, and overall well‑being. This role offers the opportunity to strengthen your technical skills, apply foundational design principles, and grow your understanding of healthcare environments while working alongside experienced designers in a supportive, team‑based setting.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.      #LI-SN1

What You Will Do:

• Support the creation of thoughtful, compliant, and human‑centered healthcare environments. 
• Prepare detailed interior design documentation and specifications, supporting coordinated project delivery.
• Develop and support interior design deliverables, including space planning, finish concepts, and FF&E, while assisting in oversight to ensure design intent and project milestones are met.
• Create presentation materials to communicate design concepts, options, and recommendations to internal teams and clients (as assigned).
• Supervise and mentor the development of interior design work products, supporting consistency, quality, and professional growth within the team.
• Collaborate closely with the interdisciplinary project team, including architects, engineers, and consultants, to coordinate interior scope, resolve design challenges, and support integrated project delivery.
• Coordinate with project leadership and other disciplines to resolve interior design requirements and maintain alignment across deliverables.
• Participate in firm-wide quality initiatives and uphold high standards through QA/QC reviews of assigned work products.

Personal & Professional Growth

This role supports continued professional growth through increased responsibility, technical depth, and independent contribution to project delivery. Designer II professionals further develop their design judgment, coordination skills, and technical proficiency while beginning to take ownership of defined project components and phases.

At Woolpert we place a high value on personal and professional growth, offering various opportunities for development within the architectural team:

• Team members have access to continuous learning programs, including workshops, seminars, certifications, and participation in professional membership organizations. This allows our architects to stay abreast of the latest industry trends and technologies, broaden their expertise, and network with industry peers.
• Mentorship programs, providing invaluable insights and fostering a culture of knowledge sharing.
• Career advancement through personalized career path planning and regular performance evaluations, ensuring that each team member's progress is recognized and rewarded.
• Opportunities to take on new challenges, lead projects, and expand skill sets, further enhancing personal and professional capabilities.

What You Will Bring:

• Bachelor’s degree in interior architecture or interior design (or equivalent)
• 3 years of professional experience in interior design or a related field.
• Proficiency with design and documentation tools (e.g., Revit, Enscape and Adobe Creative Suite) and demonstrated ability to manage project components independently.
• Strong organizational and communication skills; ability to collaborate effectively with internal and external stakeholders.
• Interest in pursuing interior design licensure and/or relevant certifications.

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Woolpert is hiring a Senior Project Architect to join our dynamic Architecture team in our Orlando, FL office. This position reports to the Architectural Team Leader and is responsible for contributing to multiple projects types across the region and across the nation. Project types include theme and entertainment, healthcare, and other public or private market developments. 

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.        #LI-SN1

What You Will Do:

• Drive project execution, along with the project manager, working closely with clients, consultants, team members, and other project contributors.
• Guide and manage a team of architects, engineers, and production staff to deliver innovative projects that exceed client expectations.
• Lead research into relevant code, materials and systems, and client-specific prompts, leveraging derived insights to create unique and innovative design solutions.
• Develop thoughtful technical solutions and manage the delivery of clear and concise project documentation.
• Seek opportunities to contribute to design excellence by playing an active role in a collaborative design process.
• Participate in the conceptual design of projects and provide full support through the entire project life cycle.
• Develop and represent lead technical viewpoint on projects
• Review completed reports, plans, estimates, and calculations
• Prepare graphics, presentations, contract drawings, and regulatory submissions
• Organize and maintain project record information and drawings
• Coordinate with clients, project consultants, and engineers
• Plan and supervise design and/or technical work of less senior architects and technicians

What You Will Bring:

• Minimum of 15 years’ experience in the design of architectural projects
• Bachelor’s degree in architecture; master’s degree a plus
• Architectural License or NCARB certification required; LEED accreditation preferred
• Proficient in Revit and Bluebeam with advanced-level competency in Microsoft Office Suite
• Ability to apply architectural principles to buildings/structures and their components or assemblies.
• Ability to handle designing and drafting assignments including site plans, floor plans, elevations, and sections required
• Self-motivated to meet deadlines and improve process and deliverables
• Excellent communication skills required
• Ability to write reports and specifications required

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Summary: This role involves providing the highest level of technical expertise and consulting on SAP Basis or SAP Web Application Server systems. The individual will establish infrastructure standards, evaluate system enhancements, and ensure quality assurance. The role also encompasses research and implementation of solutions for performance monitoring, tuning, and systems configuration, design, and implementation.

Responsibilities:

• Deliver expert consulting on SAP Basis or SAP Web Application Server systems to process teams and IT staff.
• Establish infrastructure standards and requirements for SAP systems.
• Evaluate, direct, and support system enhancements for SAP Basis and Web Application Server.
• Perform quality assurance functions for SAP systems.
• Research and implement solutions for system performance monitoring and tuning.
• Design and implement systems configuration for SAP functionalities.
• Provide technical engineering support to the SAP team.
• Act as a project leader or subject matter expert on projects/issues of medium to high complexity.
• Coach and mentor junior technical staff.

Required Skills:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or equivalent work experience.
• A minimum of 5 years of IT work experience in building enterprise applications.
• At least 2 years of experience with SAP systems.
• Extensive experience in operating systems and programming languages, such as ABAP, Java, and J2EE.
• Demonstrated knowledge across multiple technical areas and business segments.

#Ll:Onsite

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Website Manager to their Marketing team in Orlando, Florida. 

Job Summary:

The Web Manager is responsible for overseeing, updating and maintaining FRP’s corporate and agency websites, ensuring compliant, content accuracy, brand consistency, technical performance, plugin function, cybersecurity and ongoing regulatory. This role will also lead strategic web initiatives and provide collaborative digital support.

Essential Functions:

• Maintain FRP corporate and agency websites, ensuring sites are compliant, current, functional, secure, and aligned with brand standards.
• Manage ongoing updates to content, imagery, navigation, and site functionality.
• Monitor website performance, usability, and accessibility, implementing improvements as needed.
• Lead in the rebuild and/or consolidation of FRP websites.
• Collaborate with marketing leadership to optimize site structure, messaging, and user experience to support business objectives.
• Internal intranet support.
• Provides after-hours availability for urgent edits and critical website maintenance, including outage resolution, cache resets, and developer coordination.

Competencies & Qualifications: 

• Experience managing multiple websites simultaneously.
• Familiarity with regulatory or compliance-driven content review processes preferred.
• Experience with intranet platforms. (SharePoint or others)
• Strong attention to detail with a high standard for quality and accuracy.
• Ability to manage complex projects and timelines, including website rebuilds.
• Comfortable collaborating across marketing, compliance, IT, and leadership teams.

Education & Experience:

• Bachelor’s degree in marketing, communications, web development, or related field preferred.
• 3–5 years of experience managing websites in a corporate, agency, or regulated industry environment.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Orlando, Florida)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Summary:
We are seeking a skilled Systems Security Specialist to develop, evaluate, and manage systems security across our enterprise. The role involves handling account management, password auditing, vulnerability scanning, virus management, and intrusion detection. You will work closely with IT staff to ensure implementation of security policies, and educate users on security standards and procedures.

Responsibilities:

• Develop and implement security policies and procedures, including log-on and authentication rules, and security breach escalation procedures.
• Conduct network and web application vulnerability scanning and virus management.
• Prepare status reports on security matters and develop security risk analysis scenarios and response procedures.
• Monitor security profiles and review security violation reports to investigate possible security exceptions.
• Evaluate security-related products and procedures to enhance productivity and effectiveness.
• Provide direct support to business and IT staff for systems security-related issues.
• Educate users on systems security standards and procedures.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 2 years of combined IT and security work experience with exposure to infrastructure/network and multi-platform environments.
• Technical expertise in systems administration and security tools.
• Broad technical knowledge of network operating systems, such as UNIX and NT.
• Comprehensive understanding of security issues, techniques, and implications across all computer platforms.

#Ll:Onsite

Summary: We are seeking an experienced ERP Systems Specialist to ensure the performance and reliability of our ERP systems. You will be responsible for troubleshooting hardware, software, and system problems related to ERP modules, and collaborating with teams to implement and enhance ERP systems and applications.

Responsibilities:

• Ensure the performance and reliability of ERP systems.
• Troubleshoot hardware, software, and system problems involving ERP modules.
• Participate in projects to implement or enhance ERP systems and applications.
• Collaborate with the database administrator and ERP development team to define user requirements, coordinate system-wide updates, and install upgrades and patches.
• Provide recommendations for enhancements or changes to improve ERP system efficiency and effectiveness.
• Maintain ERP systems security through user profile management, access permissions, and user account maintenance.
• Monitor and maintain performance metrics for system features, recommending and taking corrective or preventive actions.
• Participate in the design, development, and implementation of test and production objects.
• Perform configuration, change management, and testing activities as required.
• Consult users on technology changes impacting work processes.
• Occasionally serve as a technical leader on small to large, complex projects.
• Provide support and training to users on ERP system and application usage.
• Coach and guide junior technical staff as needed.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 3 years of business and/or ERP implementation experience.
• Experience with systems and database administration.
• Ability to work on multiple projects as a project team member, with occasional technical leadership responsibilities.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.

Summary: We are seeking an experienced and skilled individual to serve as a single point-of-contact for end-users within our organization. This role involves providing advanced support by identifying problems, offering on-the-spot training, escalating complex issues, and developing best practices for ERP and business processes. The successful candidate will significantly impact the organization by ensuring efficient problem resolution and knowledge transfer.

Responsibilities:

• Act as the primary contact for end-users after Power Users have assisted, ensuring seamless support transition.
• Identify problems, provide on-the-spot training, and facilitate knowledge transfer to prevent issue recurrence.
• Escalate Tier 2 problems to appropriate technical or process experts as necessary.
• Maintain history reports and address re-occurring problems to improve support processes.
• Assist in developing and executing ERP and business process best practices across the organization.
• Perform basic fixes and data maintenance to ensure system integrity.
• Develop online help resources and update systems support help scripts as needed.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in business and/or ERP environments.
• Intermediate professional level role experience, capable of working on multiple projects and occasionally leading technical teams.
• Proficiency in managing small to large, complex projects within multiple technical environments and a specific business area.
• Ability to coach and mentor more junior technical staff.

Summary: We are seeking an experienced ERP Systems Programmer to apply system solutions to business problems through the design and programming of automated systems. This role involves configuring, analyzing, designing, developing, and maintaining ERP program codes and applications to support various business processes and functions. You will work on elements of large, complex installations and assist with all aspects of programming assignments and systems design.

Responsibilities:

• Configure, analyze, design, develop, and maintain ERP program codes and applications.
• Perform all aspects of programming assignments and assist with systems design.
• Work on multiple projects as a project team member, occasionally serving as a technical leader.
• Apply knowledge and experience with technology and application development methodologies to perform systems analysis, testing, debugging, file design, and storage.
• Coach and mentor junior technical staff as needed.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in programming and/or ERP systems analysis.
• Advanced knowledge of programming techniques and software design.
• Proficiency in ERP programming languages.
• Experience with ERP applications or object-oriented analysis and design is preferred.

Summary: We are seeking a skilled ERP Functional Analyst to join our team. This role is responsible for analyzing business requirements, configuring ERP module solutions, conducting testing, and ensuring effective implementation of business processes. The ideal candidate will have a thorough understanding of business flows and a knack for identifying and resolving process gaps.

Responsibilities:

• Perform functional analysis and define requirements for ERP systems.
• Configure and test ERP modules to meet business needs.
• Conduct prototypes and develop functional specifications.
• Handle data mapping and function mapping tasks.
• Set up configuration, transaction, and control tables.
• Analyze business requirements to develop effective solutions.
• Identify and resolve gaps in business processes.
• Participate in security/authorization setup and user documentation.
• Design data interfaces and manage data migration and reconciliation.
• Assist in the installation, tuning, and archiving of modifications.
• Provide support and act as a subject matter expert for one ERP functional area.
• Coach and guide more junior technical staff as needed.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in systems/applications development or support.
• Strong understanding of business processes and flows.
• Intermediate programming skills for developing necessary workarounds.
• Experience working on multiple functional tasks of medium technological complexity.
• Ability to identify and recommend functional and technological solutions.
• Excellent communication and teamwork skills.

#Ll-Onsite

Summary: We are seeking a skilled ERP Business Analyst to document "to-be" processes, define performance metrics, and identify process gaps. The role involves mapping business processes to ERP modules, participating in user acceptance testing, creating documentation, and delivering training during ERP implementations. This position serves as a communication liaison to the business, with an expert understanding of business processes.

Responsibilities:

• Document "to-be" processes and define performance metrics.
• Identify and resolve business process gaps.
• Map business processes to ERP modules in collaboration with consultants.
• Participate in user acceptance testing and ensure quality delivery.
• Create documentation and training materials for ERP implementation.
• Deliver training sessions to users during the ERP implementation phase.
• Provide system support post-implementation.
• Act as a communication liaison to the business during ERP implementation.
• Work on multiple projects as a team member or occasional technical leader.
• Coach and mentor junior technical staff.

Required Skills:

• Bachelor’s Degree in a relevant business function or equivalent work experience.
• Minimum of 3 years of business and/or ERP implementation experience.
• Strong understanding of ERP methodology and business process mapping.
• Proficiency in creating documentation and training materials.
• Excellent communication and collaboration skills.
• Ability to work on complex projects in diverse technical environments.
• Experience in coaching and mentoring junior staff is a plus.