組織・チーム紹介

私たちは、PlayStation コンソールを通して、世界中のプレイヤーがつながり、共に楽しみ、感動を共有できるエンタテインメント体験を提供しています。本チームは、プロフィール、フレンド、メッセージ、パーティーなどのソーシャル機能を通じて、オンラインでのコミュニケーション体験を支える重要な役割を担っています。PlayStation コンソール上で動作するクライアントアプリケーションと、それを支えるサーバーアプリケーションの両方を自社で開発しており、全世界で 1 億 2,000 万人を超える月間アクティブユーザー（MAU）に向けたサービスを提供しています。
Webやクラウドといった汎用的な技術を活用しつつ、世界最大級のトラフィックを支えるスケーラブルなシステムを構築・運用するなど、他ではなかなか経験できない技術的チャレンジが待っています。また、海外チームとの協働も非常に活発で、英語を使ったミーティングや日常的なコミュニケーションを通じて、グローバルな環境で技術力と語学力の両面を磨くことができます。
キャリア志向に応じて、将来的にはリーダーとしてチームを率いることも、フルスタックエンジニアとして専門性を深めることも可能です。自社サービスの中でゼロから機能開発に携わり、世界中のプレイヤーに直接価値を届ける手応えを感じることができます。
チームは 20〜30 代を中心とした若い世代で構成されており、技術・コスト・効率・ユーザビリティ・UX など多面的な観点からフラットに議論ができる文化があります。
ゲームやネットワークサービスが好きで、製品への思い入れを持つメンバーが多く、海外拠点との連携を通じてグローバルな視点でサービスを進化させています。
PlayStation の未来を支え、世界中のプレイヤーに新しいつながりと体験を生み出すことに情熱を持てる方をお待ちしています。

職務内容

PlayStation のソーシャル機能（フレンド機能を中心）の設計・開発・運用を担当していただきます。PlayStation コンソール上のアプリケーションから、クラウド上のサーバーアプリケーションまで幅広く関わり、世界中のプレイヤーがつながる体験を支えるエンドツーエンドの開発に携わります。クライアント・サーバー双方のエンジニア、デザイナー、プロダクトマネージャーなどと協働しながら新機能を開発します。PlayStation という大規模プラットフォーム上で、1億人を超えるユーザーに利用される高信頼・高パフォーマンスなシステムを構築・改善します。また、職場環境としてはリモートワークを基本とした柔軟な働き方が可能です。一方で、社内ハッカソンやソーシャルイベントなど、対面でのコミュニケーションの場も活発に設けられており、チーム内外での情報共有や技術的な刺激を得やすい環境があります。

[具体的な職務例]

• PlayStation コンソールアプリケーションおよび関連 SDK の設計・開発（JavaScript / TypeScript, C++）
• ソーシャル機能を支えるサーバーアプリケーションおよび API の設計・実装（Java, JavaScript / TypeScript）
• クライアントとサーバー間の通信仕様設計、パフォーマンスチューニング
• 新機能のUX改善や機能拡張に向けたチーム内議論・プロトタイピング
• 海外拠点を含むグローバルチームとの協働による仕様検討・開発調整
• 継続的デリバリー、テスト自動化、モニタリングなどの運用改善

[使用技術・環境（例）]

• 言語：C++, C#, Java, Python, JavaScript / TypeScript
• インフラ：AWS / Kubernetes / Docker
• コラボレーション：GitHub Enterprise, Jira, Confluence, Slack

求められる実務経験・スキル・人物像

【必須（MUST）】

• チームでのソフトウェア開発経験（3年以上目安）
• JavaScript / TypeScript を用いたクライアントアプリケーション開発経験
• ネットワーク通信を伴うクライアントまたはサーバーアプリケーションの設計・実装経験
• 基本的な Linux 環境での開発経験・知識

【歓迎（WANT）】

• C++、Java など、いずれかの言語を用いたアプリケーション開発経験
• クライアント／サーバー双方の開発経験、またはフルスタック志向
• Web API の設計・開発経験
• クラウド環境（AWS など）での開発・運用経験
• SDK またはライブラリ開発経験
• チームリーディングや技術的な意思決定の経験
• 大規模ユーザー向けネットワークサービスの開発・運用経験

【求める人物像】

• チームでの協働を大切にし、オープンなコミュニケーションができる方
• クライアント－サーバーの垣根を超えた開発に取り組みたい方
• ユーザー体験やインタラクションデザインに関心を持ち、プロダクトの価値向上を意識して開発できる方
• 新しい技術や未経験の領域にも前向きに取り組める方
• 世界中のプレイヤーに価値を届けるサービス開発に情熱を持てる方

【語学力 / Language Skills】

英語：グローバルチームとの連携のため、チャット・メール・会議などの基本的なコミュニケーションスキル
※ただし、現時点の語学力よりも、向上への意欲を重視します

日本語：ビジネスレベルの日本語力（日本語能力試験N1またはそれと同等以上）

業務概要

PCテストスペシャリストは、ファンクショナル・テストチームに重点を置き、ネットワーク、パフォーマンス、互換性の運用をサポートしながら、PCテストのプロセスと手順のテスト設計、改善、実装を担当します。機能テスト、コンプライアンステスト、テストおよびツールのエンジニアリング、ネットワーク、互換性、パフォーマンス・ラボの担当者と連携して、一貫性があり反復可能なプロセスが確実に実施、維持、測定されるように保守します。PCプラットフォーム(ハードウェアとソフトウェア)の要件に関する深い知識を持ち、テスト チーム間で積極的に知識を共有して、高品質のPCタイトルの開発をサポートします。

【仕事内容】

▼職務内容
PlayStation™Networkは、月間アクティブユーザー1億アカウント以上を抱える世界有数の巨大ネットワークサービスです。私たちは現在、世界中のプレイヤーをつなぐコミュニケーション機能のさらなる進化と、マルチプラットフォーム展開（コンソール、PC、モバイル）に向けた新機能開発（ボイスチャット機能）を推進しています。
本プロジェクトは、既存の枠組みにとらわれず、新しいサーバーアーキテクチャの検討・構築を進めるフェーズにあります。PoC（概念実証）から製品化を見据えて一貫して取り組む、裁量の大きい環境です。
数億人規模のユーザー体験を支える大規模トラフィックと、低遅延・高信頼性が求められるリアルタイム通信領域において、世界水準の品質が求められます。
本ポジションにおいては、エンジニアとして技術的なTrial and Errorの側面からプロジェクトを支えていただくため、エンジニアとしてスペシャリストの指向性が高い方をお待ちしております。

▼組織/職場紹介
私たちはゲームというエンタテインメントを通じて、あらゆる年代や人種を超え世界中の人々に最高の遊び場を提供するために日々取り組んでいます。
私たちの組織には、組織自体も、提供しているプラットフォームもグローバルで大規模であるという特徴があります。本求人の組織では、主に米国のチームと協力しながらサービスの開発を行っており、提供しているプラットフォームは世界の数多くのユーザの巨大なトラフィックを日々処理しています。この環境で私たちは英語力や技術力などで様々なチャレンジをしています。この中には、海外チームとのミーティングや出張の機会もあります。
私たちが自社でサービス開発を行っているプラットフォーマーであることは、業務の幅の広さにも影響しています。一般のゲームプレイヤー向けの B2C だけではなく、ゲームを開発するパートナー企業をサポートするための B2B も提供しており、巨大なトラフィックを処理する Web API の開発だけではなく、業務向けの Web アプリケーションの開発も行っています。
組織としてより良いやり方や新しいやり方を模索することが推奨されており、チームによっては自分の役割を超えてフルスタックな取り組みを行うなど、様々な個性のチームがあります。チームの雰囲気は様々ですが 20 代、30 代の社員も多く、若い世代の方であっても意見が言えてフラットに議論ができる職場です。ゲーム好きな社員が多いため、自社の製品やゲームについて会話することも頻繁にあります。
TechLeadとして開発の最前線でご活躍いただきつつ、将来的なキャリアとしてはアーキテクトポジション、マネジメントやプロジェクト推進に進むことも可能です。

▼魅力
私たちの環境で得られるこれらのユニークな体験にご興味がある方は、ぜひご検討ください。PlayStation™Networkの成功をさらに加速させ、新たなビジネスを切り拓く熱意のある方をお待ちしています。
・ 裁量とスケール
・世界的なプラットフォームにおける、スタートアップのような裁量とスピード感を持って取り組めます。
・技術的な挑戦：「リアルタイム通信 × 大規模トラフィック」というバックエンドエンジニアとして高難度の技術課題に、RustやAWS等のモダンな技術で挑めます（JavaやC++等で活躍できるエリアもあります）。
・グローバルキャリア：USチームとの密な連携を通じ、日本にいながらグローバル水準の開発プロセスと英語力を磨くことができます。

▼使用している技術領域
現時点で必要な知識ではなく、ソフトウェア開発の本質的な思考力や構築力を期待します。
・Cloud Native (AWS やコンテナ、マイクロサービスを活用中、サービスメッシュは導入中)
・システム要件定義 / 設計
・Java や Python
・RDB や KVS
・REST API と Web 技術
・Kubernetes と Linux を用いたサーバ開発・運用
・Web サービスのテスト及びテストの自動化
・CI/CD ツールチェイン
・GitHub
・アジャイル (Scrum)
・DevOps

【応募資格】
◆必須（MUST）
・サーバーサイド/バックエンドの開発経験（言語不問：Java, Rust, C++など）
・Linuxの基本操作およびTCP/IPなどネットワーク技術に関する基礎知識
・コンピュータサイエンスの基礎知識
・ビジネスレベルの日本語力
・読み書きレベルの英語力（ドキュメント読解、チャットでの意思疎通）

◆歓迎（WANT）
・C++を用いた開発経験（サーバーサイド・組み込み問わず歓迎）
・Rust でのプログラミング経験、または強い興味・関心
・AWSなどのパブリッククラウドを用いたネットワークサービスの設計・構築経験
・WebRTCやWebTransportなどの低遅延・リアルタイム通信技術への知見、興味関心
・英語での口頭コミュニケーション能力（会議での議論など）

■語学力
・[日本語] 普段の業務では日本語を用います。ミーティングなどでの会話、既存の日本語ドキュメントの読解、チャットやビジネスツールなどでの読み書きのために、基本的な日本語のコミュニケーションスキルが必要です。
・[英語] グローバルに存在する各拠点のスタッフとの密な連携のため、英語によるコミュニケーション（口頭での会話、ドキュメント作成、チャット、メール、出張、プレゼンテーションなど）が必要となる機会が多くあります。自ら向上する意欲があれば現在の語学力は問いません。
 
【求める人物像】
・周囲とオープンなコミュニケーションが取れる方
・様々な技術に興味を持っている方
・グローバル/大規模なサービス開発に興味を持っている方
・開発したプロダクトに情熱が持てる方
・チームとしての成果・成長に喜びを見いだせる方

◻︎関連記事
https://whatweuse.dev/article/sonyinteractive

経験レベル
ジュニアからシニア

雇用形態
フルタイム (1日8時間)

上司
テクニカルディレクター

部署
PlayStation Studios Team ASOBI / テクノロジーチーム

勤務場所
東京エリア

About Team ASOBI
Team ASOBIは、東京に拠点を置くPlayStationのファーストパーティスタジオで、PS5向けの大ヒット作『ASTRO BOT』を手掛けたチームです。遊び心にあふれたスタジオで、情熱を持った優れた才能たちが、協力しながら素晴らしい作品を生み出しています。今後も世界中から新たな才能を迎え入れ、さらなる成長を目指しています。Team ASOBIの使命は、すべてのプレイヤーが楽しめる、高品質で革新的なゲーム体験をPlayStationで提供することです。   

▪️詳しい情報はPlayStation Blogをご覧ください！  https://blog.ja.playstation.com/2024/09/05/20240905-astrobot/ 

Role overview
チームが最大限の力を発揮できるよう快適な開発環境を構築し、維持することはタイトル開発プロセスにおいて非常に重要な要素となっています。開発機材の選定や保守、ビルド環境やデータ管理の改善など開発環境の構築を技術面からサポートしていただきます。  

Responsibility

• 開発機材の選定、管理、導入と更新の計画を行います
  
• オフィスと倉庫の機材を管理し、整頓された状態を保ちます 
• 社内ＩＴチームと連携し、サーバ構築やメンテナンスの計画を行います 
• 開発環境全体を把握し、メンバー加入時や更新時のセットアップをサポートします
• 開発機材やＩＴ周りのトラブルに対応します
• 開発イテレーション（コード変更・ビルド・テスト・リリースとデータ共有）における問題点を把握し改善を行います 

求める経験とスキル

• IT関連業務の経験（３年以上）
• Git, Perforce, Jenkins等ゲーム開発環境で利用されるソフトウェアの運用経験
• PCやモニタなどの開発機材やゲーミングデバイスに関するトレンドの把握
• Linux・Windowsサーバ, クラウドサービスの基本的な知識
• Python, PowerShell等での自動化のためのスクリプト開発経験
• 制作ツール開発の経験 (C++, C#, Maya Python)があれば尚可
• ゲームランタイムの実装経験があれば尚可
• チームからニーズを集めるための優れたコミュニケーションスキル
• 議論を効率的に進めるための積極的なコミュニケーション
• 仕事の質を自己評価する能力
• 英語の学習意欲のある方を歓迎（英会話レッスンを受講可能） 

About Team ASOBI
Team ASOBI is a first-party PlayStation Studio located in Tokyo, Japan, responsible for the critically acclaimed ASTRO BOT for PS5. The team is looking to expand by bringing worldwide talents with high skills, passion, and a playful, collaborative mind.  The Studio has a mission to create top quality, innovative games for players of all ages on PlayStation.
Want to learn more? Head over to the PlayStation Blog: PlayStation Blog .

Role overview
Creating and maintaining a well-functioning development environment that allows the team to reach their full potential is a crucial part of our game development process. You will provide technical support for the construction of our development environment, including the selection and maintenance of equipment, as well as the improvement of our build environment and data management process.

Responsibilities

• Select, manage, set up, and plan updates of development equipment.
  
• Manage office and warehouse equipment and maintain an organized state. 
• Work with the internal IT team on server builds and maintenance plans.
• Understand the entire development environment to give support when new members join the studio and when updates take place.
• Respond to problems related to development equipment and IT.
• Identify and improve issues regarding development iterations (code changes, builds, tests, releases, and data sharing) 

Required Skill and Experience 

• IT-related work experience (3 years or more) 
• Experience with software used in game development such as Git, Perforce, Jenkins, etc. 
• Understanding of trends in development equipment such as PCs, monitors, and gaming devices. 
• Basic knowledge of Linux/Windows servers and cloud services. 
• Experience developing scripts for automation in Python, PowerShell, etc. 
• Experience in production tools development (C++, C#, Maya Python) is a plus. 
• Experience implementing game runtimes is a plus. 
• Excellent communication skills to gather needs from the team. 
• Proactive communication to facilitate discussions effectively. 
• Ability to self-evaluate quality of work. 

Language proficiency

• Basic Japanese language skill is required alongside desire to improve (lessons will be provided and paid for). 

「Team ASOBI」
https://www.teamasobi.com/jp/ 

Role

We are looking for an experienced Senior Sales Engineer to join our Commercial SE team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to commercial customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

Role

We are looking for an experienced Senior Sales Engineer to join our Japan Sales Engineering team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to enterprise customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

Role

We are looking for an experienced Senior Sales Engineer to join our Commercial SE team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to commercial customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

Role

We are looking for an experienced Sales Engineer to join our Japan Sales Engineering team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to enterprise customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 5+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

THE ROLE

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure Storage, a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team.

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure Storage solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU'LL DO

Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
Connect the dots from technology solutions, inclusive of the Everpure Storage portfolio and others from the ecosystem, to measurable customer business outcomes
Partner closely with account managers, specialists and SI partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
Passionately bring to light the advantages of a Everpure Storage solution
Refine sales strategy and tactics, taking command of technical responsibilities
Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
Take control of evaluations,  benchmarks and system configurations
Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacityAuthor responses to RFI & RFPsSeek out and spur new opportunities for interoperability, functional, and performance testing/validation
Promote mutual roadmap and planning exchangesLiaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioningMove with market trends and competitive landscape to promote thought leadership within our organization
Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

Creativity, empathy, an open mind, curiosity and a desire for continuous learning
Pre-sales experience is required Enterprise account leadership across multi-stakeholder, multi-year programs; strong deal orchestration and stakeholder management. Partner ecosystem collaboration with SI partners, cloud providers, and ISVs; ability to align technical architectures with commercial motions.
5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
Prior experience in targeting new prospects and converting them into clients
Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)Linux, NFS file systems and Linux distributed network environment
Familiarity with AWS, Azure, GCP a plusInstallation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
Familiarity with containers, k8s and microservices architectures a plus
Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and ContainersKnowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networkingExcellent verbal and written interpersonal skills
BS in CS, EE or other technical degree and/or equivalent experience
Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE

WHAT YOU'LL DO

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Passionately bring to light the advantages of an Everpure solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Pure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE

THE ROLE

EverPure is seeking an experienced Systems Engineer to join the Sales team in Osaka. In this role, you will leverage your technical expertise to pilot the sales & adoption of our EverPURE solutions with prospects and existing customers in the Enterprise Accounts space. You collaborate with customers in Osaka to understand their business goals, their pain points, and propose creative solutions in collaboration with our key alliance partners. You will work closely with other pre-sales, sales, partner sales & enablement, marketing, and leadership team members to help develop and grow business with the full EverPURE portfolio of solutions.

WHAT YOU'LL DO

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making in Western Japan (Kansai area)
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Passionately bring to light the advantages of an Everpure solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Pure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience is required
• 10 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• We are primarily an in-office environment and therefore, you will be expected to work from the Osaka office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

THE ROLE

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure Storage, a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team.

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure Storage solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU'LL DO

Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
Connect the dots from technology solutions, inclusive of the Everpure Storage portfolio and others from the ecosystem, to measurable customer business outcomes
Partner closely with account managers, specialists and SI partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
Passionately bring to light the advantages of a Everpure Storage solution
Refine sales strategy and tactics, taking command of technical responsibilities
Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
Take control of evaluations,  benchmarks and system configurations
Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
Author responses to RFI & RFPs
Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
Promote mutual roadmap and planning exchanges
Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
Move with market trends and competitive landscape to promote thought leadership within our organization
Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

Creativity, empathy, an open mind, curiosity and a desire for continuous learning
Strong public sector domain knowledge across central ministries/agencies, independent administrative agencies, municipalities, and education/healthcare; understanding of decision processes and constraints a plus.
Government procurement/tender experience including RFx (RFI/RFP), specs support, compliance matrices, Q&A, bid presentations, and evaluation support a plus.
Partner ecosystem collaboration with SI partners, cloud providers, and ISVs; ability to align technical architectures with commercial motions.
Pre-sales experience is required: 5 or more years of relevant experience, mixed among technology, design, and communications required.
Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
Prior experience in targeting new prospects and converting them into clients
Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)Linux, NFS file systems and Linux distributed network environment
Familiarity with AWS, Azure, GCP a plusInstallation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
Familiarity with containers, k8s and microservices architectures a plusStrong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networkingExcellent verbal and written interpersonal skills
BS in CS, EE or other technical degree and/or equivalent experience
Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE

THE ROLE

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure Storage, a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team.

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure Storage solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU'LL DO

Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
Connect the dots from technology solutions, inclusive of the Everpure Storage portfolio and others from the ecosystem, to measurable customer business outcomes
Partner closely with account managers, specialists and SI partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
Passionately bring to light the advantages of a Everpure Storage solution
Refine sales strategy and tactics, taking command of technical responsibilities
Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
Take control of evaluations,  benchmarks and system configurations
Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
Author responses to RFI & RFPs
Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
Promote mutual roadmap and planning exchanges
Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
Move with market trends and competitive landscape to promote thought leadership within our organization
Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

Creativity, empathy, an open mind, curiosity and a desire for continuous learning
Strong public sector domain knowledge across central ministries/agencies, independent administrative agencies, municipalities, and education/healthcare; understanding of decision processes and constraints a plus.
Government procurement/tender experience including RFx (RFI/RFP), specs support, compliance matrices, Q&A, bid presentations, and evaluation support a plus.
Partner ecosystem collaboration with SI partners, cloud providers, and ISVs; ability to align technical architectures with commercial motions.
Pre-sales experience is required: 5 or more years of relevant experience, mixed among technology, design, and communications required.
Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
Prior experience in targeting new prospects and converting them into clients
Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)Linux, NFS file systems and Linux distributed network environment
Familiarity with AWS, Azure, GCP a plusInstallation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
Familiarity with containers, k8s and microservices architectures a plusStrong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networkingExcellent verbal and written interpersonal skills
BS in CS, EE or other technical degree and/or equivalent experience
Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE

THE ROLE

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure, a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure, solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU'LL DO

• Partner closely with account managers, specialists and SI partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure, portfolio and others from the ecosystem, to measurable customer business outcomes
• Passionately bring to light the advantages of a Everpure, solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Partner enablement experience on discovery, sizing, competitive positioning, and objection handling
  
• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave. Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE

The Position

OPSWAT is now searching for a Solution Engineer who will be a technical sales resource for our Japan regional sales team and assist in identifying customer challenges and driving technical alignment between customer needs and the OPSWAT solutions. Joining an existing team of experienced and successful sales managers and presales engineers to grow and evolve the OPSWAT business in Japan. You will serve as a product and industry expert, effectively describing and demonstrating our solutions, as well as promoting our vision and approach. You will be a trusted point of contact for our customers and partners while advancing the sales process.

We are interested in candidates based in Tokyo with Japanese as a primary language.

What You Will Be Doing

• Work with the OPSWAT sales team as well as partners to drive Enterprise business.
• Manage customer requirements, expectations, and solution buy-in.
• Build customer's confidence and awareness in our products/solutions.
• Manage, deliver, and present detailed responses to industry RFPs.
• Train and certify resellers and partners.
• Present at Conferences and Seminars.
• Understanding customer organization, their IT/Security requirements, and goals.
• Work with RMS to assist in the creation of account plans.
• Support proof of concepts, implementations and installations as needed to successfully satisfy customer requirements.

What We Need From You

• Bachelor's degree in a technical discipline, or equivalent experience
• Fluent in Japanese
• 5+ years of cybersecurity or networking software sales engineering or technical sales experience.
• Excellent track record in developing new business and meeting/exceeding sales targets.
• Strong presentation and application demo skills.
• A good foundation of networking concepts.
• A self-motivator who thrives on identifying and resolving customer pain points.
• Highly ethical and professional personal conduct.
• Experience installing and troubleshooting enterprise applications in Windows and Linux environments.
• Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).

It Would Be Nice If You Had

• Experience in enterprise software or networking solutions, ideally within the network or device security space including file security, device security, network security and etc.
• Knowledge of Sandbox and anti-malware products and markets.
• A technical understanding of APIs.
• Experience in Cloud Based Services (Azure, AWS and GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, powershell, and Python.
• Configuration and management of databases such as MySQL, Mongo.
• Experience working with OT security solutions or with OT environments.
• Any relevant security industry certifications.
• Network integration skillsets (Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).

As a Senior Security Analyst on the Information Security Trust team, you will support the implementation of a continuously evolving governance, risk, and compliance program (GRC) supporting our enterprise and products. In this role, you will help establish a strong program for security by setting security policy and standards in alignment with applicable industry frameworks, ensure that groups across the company are aware of and adhere to security requirements, assess risk posture of systems and environments, work with teams throughout the organization to ensure control requirements are implemented in accordance with security policies and standards, oversee control assessments from external assessors, and continuous monitor programs to ensure controls are healthy and any gaps are addressed.

This role is based Tokyo Japan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. 

This role will require you to be fluent in both English and Japanese and familiarity in working with companies based in Japan.

To be successful in this role, you need: 

• To be ambitious, detail oriented, and to work to impact, not completion
• Excellent problem solving skills and the ability to dissent constructively and find resolution while showing respect towards others
• Ability to make sound, situationally aware decisions
• Ability to communicate effectively verbal and written communication skills, and ability to effectively provide security subject matter expertise across all levels of Appian information security concepts and requirements to personnel of varying technical backgrounds and positions 
• Ability to track work accurately and handle multiple work streams simultaneously, while meeting aggressive deadlines and delivering impactful products
• Ability to execute on established roadmaps
• Ability to work as a team to accomplish shared goals
• A passion for security and technology
• Strong understanding and knowledge of security frameworks (e.g. ISMAP, IRAP, ISO 27001, etc.)
• Strong understanding and knowledge of relevant technologies such as: cloud-based SaaS / PaaS software delivery models and underlying IaaS (e.g. AWS, Azure, GCP), modern cloud native technologies (e.g. Kubernetes, Docker, serverless), operating systems (e.g. Windows, UNIX, Linux), cryptography
• Ability to evaluate environments, architectures, plans against compliance requirements to identify gaps, and to work collaboratively with teams responsible for implementing controls to provide guidance and oversight on how best to meet compliance requirements
• Ability to work independently

Basic qualifications:

• Fluency in both English and Japanese
• B.S./B.A. or greater in related field of study and / or relevant certifications (e.g. CISSP, CISA, CISM)
• 5+ years of experience in security compliance / governance, risk management, information assurance, or other related field

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you!

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations with potential clients
• Have a direct line of communication with the product team to collaborate on feature requests
• Help clients onboard the product and assist when they run into roadblocks. 
• Think creatively about a wide variety of technical challenges during the pre-sales life cycle 

Who You Are:

• Knowledgeable and experienced with DevOps monitoring or architecture tools. 
• Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams
• Able to think creatively about a wide variety of challenges. You're going to find new things every day
• Previously experienced in systems administrations: Windows or Linux
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 25% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluency in Japanese (both spoken and written) at a business or native level is required for this role.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluency in Japanese (both spoken and written) at a business or native level is required for this role.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
• Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

 Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Fluency in English and Japanese (both spoken and written) at a business or native level is required for this role.
• Able to work a rotating schedule that requires weekend availability

 Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

Develop/Configure software feature/s functionality, according to design document, plan and perform unites, in scheduled time line and accurate output. 

Main Responsibilities and Deliverables:

• Develop/Configure software feature(s) according to design document & enterprise software standards.
• Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies
• Planning and Performing Unit and functionality testing to ensure fit to design.
• Supporting customer by solving functionality problems.
• Interface independently with various R&D and PS Groups and with Customer Support.
• May occasionally need to work on client site And/Or in different time zone.

 Qualifications / Education: 

• E/B.Tech with Practical relevant experience/knowledge
• High level English (verbal & written)
• Proven experience in operating within a global environment
• Experience working in a complex matrix environment
• Basic experience with several of the following

Programming Languages: SQL, Java, JS

Web Technologies: HTML, CSS, XML, XSL, Servlets, Web Services

Operating Systems: Windows, Linux OS

Application Servers and Servlet Containers: WebSphere, Tomcat, Weblogic

Databases:  Oracle, SQL Server, Data Warehousing (ETL, OLAP)

 Professional Capabilities     

• Solid professional capabilities in the domain
• Analyzes information and deduces conclusions within the professional space
• Regarded as a professional that requires minimal supervision
• Responsible for developing/configuring feature(s) functionality for an enterprise-grade software with minimal supervision
• Experienced in Multi-threading and concurrency

Job Description: Technical Support Engineer (APAC), BILINGUAL Japanese-English

Software Products can have defects. We help customers identify them and eliminate their impact so they can focus on their primary job! Our products involve highly sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, intuition, insight, and true technical expertise.

About Black Duck Software, Inc.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Key Responsibilities:

• Customer Advocacy: Serve as the Single Point of Contact (SPOC) for strategic customers. Act as a trusted advisor, understanding their environment and business goals.
• Troubleshooting: Diagnose and resolve complex technical issues (C/C++, C#, Java) via phone, email, and online meetings.
• Collaboration: Work closely with R&D and peers to provide effective solutions and reproduce customer issues.
• Knowledge Sharing: Create and share technical knowledge internally and with customers.
• Incident Management: Manage case queues effectively, prioritizing heavy workloads in a fast-paced environment.

Must-Have Qualifications

1. Education & Experience:

• Bachelor’s degree (or equivalent) in Computer Science or related field.
• 3–5 years of experience in technical support or software development.

1. Technical Skills:

• Proficiency in C/C++ and/or Java programming.
• Hands-on experience with Linux/Unix environments (e.g., shell scripting).
• Database experience (e.g., PostgreSQL/SQL).

1. Soft Skills:

• Exceptional written and verbal communication skills in English.
• Customer-centric mindset with a focus on delivering outstanding support.
• Ability to troubleshoot complex technical issues independently.

Nice-to-Have Qualifications

• Language: Proficiency in Japanese (Highly desirable for local support).
• Technologies:
• Experience with Kubernetes or Containerization.
• Database experience (SQL/NoSQL).
• Tools: Experience using Salesforce.com for case management.
• Domain Knowledge: Background in Application Security (AppSec), SAST, SCA, or DAST tools.

Work Environment: Fast-paced, collaborative, and results-driven. Occasional off-hour shifts may be required to support global customers.

Summary

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers. 

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team –  you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers. 

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels. 

What you’ll do: 

• Be a Wiz Product and Cloud Security Expert –  Serve as a trusted technical advisor throughout your customers’ Wiz journey
• Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise. 
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.  
• Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk  
• Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
• Continuously stay abreast and enabled on new Wiz features and functionality 
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase 
• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk  
• Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value  
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through Wiz 
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications 
• Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings 
• Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams. 

• Drive towards utilization/adoption targets for your book of business 
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements 
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives 

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise 

• Partner cross-functionally with internal teams to improve processes 
• Assist other TAMs with technical escalations 
• Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

• Overall
• 8-12yrs of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect. 
• B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes 

• Technical Knowledge
• Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
• Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges.
• Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations 
• Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.
• Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.
• Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.

• Account Management and Customer Success
• Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
• Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.
• Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets
• Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
• Extensive experience crafting customer-facing artifacts and decks 
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

SUMMARY  

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.  

Fluency in Japanese with Business level English is required 

 WHAT YOU’LL DO  

• Responsible for technical customer support experience within the Wiz product   

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams  

• Identify cases that require escalation (either technically or strategically)  

• Create, maintain, and coordinate incident management requests to product or engineering  

• Design and implement solutions that scale the support offering through automations  

• Participate in on-call rotation for after-hours, holiday, weekend support coverage 

 WHAT YOU’LL BRING  

• Fluency in Japanese

• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role  

• A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP)  

• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON 

• Proficiency with command-line tools and Linux operating system environments 

• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage   

• Familiar with security frameworks or tools 

• Excellent organizational and project management skills 

• Fast learner, natural curiosity, and love of technology  

 NICE TO HAVE 

• Experience with DevOps technologies  

• Familiar with REST API's or GraphQL  

• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)  

• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)  

• Understanding of relational databases  

The Netskope Channel Solutions Engineer will come on board with the full support of the executive team.   This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. 

Responsibilities include:

As a Netskope Channel Solutions Engineer you will be responsible for:

• Build relationships with key partner base and their SEs
• Own and drive technical enablement activities for key and assigned partner base
• Educate customers on the ongoing trends and challenges that are driving the need for cloud security and help channel understand where Netskope addresses these challenges
• Deliver effective demos, best practices session on UCs, deployments & workshops as needed
• Provide on the job training for partner SEs by allowing partner SE to shadow presentations and evaluation installations.
• Help partners create evaluation test plans with customers that highlight the strengths of our platform to position Netskope as the clear cloud security leader
• Present at channel-driven marketing activities as-needed basis.
• Assist in the selling effort to partner technical resources during new partner recruitment
• Work with channel partners to proactively expand our awareness and install base within existing accounts.
• Collaborates with other SEs, sales teams, and trainers

Job Requirements:

• 7+ years of relevant experience as a Solutions/System Engineer with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Proven track record using it to help drive revenue
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems
• Proficient in mobile device technologies (MDM/MAM) and OS such as Android, iOS, and Windows Mobile
• Knowledge of certificates, key management systems, HSM and related protocols
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways
• Experience working with Active Directory Services including ADFS, working knowledge of Azure AD is desired
• Knowledgeable with application programming; such as REST/SOAP API’s, JSON and enterprise architectures
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms

Education:

• Bachelor Degree

About the Role: 

Responsibilities: 

Customer and Technical Leadership 

• Act as the senior technical authority for Dragos in Japan across the full customer journey.
• Lead and execute complex pre-sales engagements, including architecture design, deployment scoping, and technical win strategies.
• Design, deliver, and troubleshoot proof-of-concept deployments in customer environments.
• Provide deep technical guidance during post-sales phases to ensure successful adoption and operationalization of the Dragos Platform.
• Support customers through complex OT environments, integrating Dragos into broader security and operational ecosystems.

Partner and Ecosystem Ownership 

• Own and manage Dragos’ strategic technical relationships with Macnica and key technology partners such as Microsoft and Omron.
• Act as the senior technical counterpart for partner solutioning, joint value propositions, and customer engagements.
• Enable and uplift partner technical capability through structured enablement, joint workshops, and field engagement.
• Represent Dragos as a credible, senior technical leader within the Japanese OT and industrial cybersecurity ecosystem. 

Evangelism and Market Development

• Evangelize Dragos’ mission, platform, and OT cybersecurity thought leadership across the Japanese market.
• Deliver presentations, keynotes, and technical sessions at conferences, industry events, webinars, and executive briefings.
• Collaborate with marketing, sales, and global CX teams to localize messaging and positioning for the Japanese market.
• Provide market intelligence and customer feedback to global product, strategy, and engineering teams. 

Internal Leadership and Influence 

• Act as a trusted technical advisor to the Japan Country Manager and broader APAC leadership.
• Operate as an extension of global CX, Product, and Engineering teams within Japan.
• Influence internal strategy by providing on-the-ground insight into customer needs, partner dynamics, and market trends.
• Help shape scalable engagement models for Japan as the region matures and expands.

Qualifications: 

• Extensive experience in OT/ICS cybersecurity, with a strong background in industrial environments such as energy, manufacturing, critical infrastructure, or utilities. 
• Proven success in senior pre-sales or advisory roles supporting complex, high-stakes customer engagements.
• Deep understanding of ICS/OT architectures, protocols, Purdue model, and adversary tradecraft.
• Strong hands-on technical capability, including network analysis, Linux-based tooling, and troubleshooting complex deployments.  
• Demonstrated ability to independently run proof-of-concepts and complex solution designs.  
• Experience working with strategic technology partners and distributors, within the Japanese market.  
• Exceptional communication and presentation skills, with the ability to engage practitioners, executives, and partners. 
• Comfortable with operating independently with minimal local support in an emerging market. 
• Fluency in Japanese and professional proficiency in English are essential. 

Compensation: 

• OTE: up to ¥ 30,000,000

• Competitive Equity Package  

• Comprehensive Benefits Plan 

#LI-JF1 #LI-REMOTE   

#LI-NH1 #LI-REMOTE 

The role 

As Wayve rapidly scales, our IT team plays a crucial role in keeping our employees productive and our operations efficient. We’re looking for an IT Support Engineer (TC2) to support the day-to-day IT needs across our Japan offices. This is a full-time, on-site role, with flexibility required to support each of our 3 offices as needed. You’ll be a hands-on, first-line problem solver—supporting everything from laptop configuration to meeting room A/V to network troubleshooting. You’ll also support joiner/mover/leaver processes, including onboarding and off-boarding tasks.

This role is ideal for someone early in their IT career who is eager to learn, thrives in a fast-paced environment, and wants to grow their skills while contributing to cutting-edge work in autonomous vehicle development.

Key responsibilities

End-User Support

• Provide timely support for laptops (Windows, macOS, Linux), mobile devices, printers, and peripherals.
• Troubleshoot hardware and software issues and escalate as needed.
• Manage onboarding and off-boarding tasks, including account provisioning and hardware setup when needed.

IT Systems & Tools

• Maintain and monitor endpoint management systems (e.g., MDM, patching, asset inventory).
• Assist in configuring and maintaining core business tools (e.g., GSuite, Slack, Jira, …).
• Help with access control and identity systems (SSO, MFA, user permissions).

Network & Infrastructure Support

• Support basic network troubleshooting (Wi-Fi, VPN, wired connectivity) under the guidance of senior engineers.
• Help manage and maintain meeting room A/V equipment, including Google Meet and Teams rooms.
• Provide on-site support across Japan offices as needed (3 offices).

Documentation & Process

• Contribute to internal IT documentation and knowledge base articles.
• Log and track tickets using the internal IT ticketing system (e.g., Jira, ServiceNow).

Team Collaboration

• Work closely with IT, Security, and Facilities teams to ensure smooth daily operations.
• Help support company-wide IT initiatives and system rollouts as needed.

About you  

In order to set you up for success as an IT Support Engineer at Wayve, we’re looking for the following skills and experience.  

Essential 

• 5 years + of professional experience in an IT support or systems administration role
• Familiarity with macOS
• Empathetic and service-oriented with strong communication skills.
• Willingness to learn and grow in a rapidly evolving tech environment.
• Ability to prioritize tasks and follow through with minimal supervision.
• Exposure to identity platforms (e.g., Okta, Google Workspace, Azure AD).
• Familiarity with ticketing systems and ITSM workflows.
• JLPT N1 required (or equivalent business-level fluency) in Japanese, written and spoken.
• Fluency in English (written and spoken) required

Desirable 

• Basic understanding of networking concepts (IP, DNS, DHCP, VPN).
• Familiarity with Linux operating systems.
• Experience with endpoint management tools (e.g., Kandji, Intune, …).

This is a full-time role based in our office in Tokyo, Japan.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.  

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Woven by Toyota, Mobileye, TIER IV, Google, Siemens and other renowned companies. We are hiring our first new graduate class - want to learn more?

About the role

At Applied Intuition, you will:

• Design, build, and improve the tools, libraries, and frameworks for our engineering team
• Build and test scalable tools for deploying to various automotive and cloud platforms
• Optimize our compile/build times using tools like Bazel, CMake, Docker
• Improve software deployment and data collection frameworks
• Identify and solve bottlenecks within our software stack

We're looking for someone who has:

• 5+ years of relevant experience
• Fluency in both English and Japanese (written and verbal), with the ability to operate effectively in a bilingual business environment
• Experience working directly with customers 
• Some experience using Python, Go, Java, or Kotlin
• Experience with CI, build, and deployment technologies like Bazel, Buildkite, Docker, Kubernetes, and Jenkins, and comfortability with scripting for automation
• Experience with Linux and/or ARM systems
• Experience working with configuration management tools like Ansible and Terraform

Nice to have:

• Experience using C and C++
• Experience working in automotive or related industries
• Experience with deploying software on either public clouds (e.g., AWS) or on-premise clusters

Benefits and perks:

• Lunch and dinner allowance
• Equity (RSU) offering
• English / Japanese language allowance
• Company sponsored housing program
• Pension plan (確定拠出年金)

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Google, Mobileye, TIER IV, Woven by Toyota, Tesla and other renowned companies.

About the role

As a Vehicle Testing Specialist you will be a trusted testing expert responsible for our daily testing activities for our autonomous vehicle programs. Vehicle Testing Specialists are responsible for executing test plans, supporting a wide range of testing functions, and reporting on testing outcomes to provide crucial information for our software development teams. You will be working closely with our software engineers and operations teams to coordinate and execute testing for our AV and ADAS projects.

At Applied Intuition, you will:

• Execute test plans on AV & ADAS development vehicles
• Coordinate and improve testing procedures together with SW engineers and operations teams
• Provide detailed notes and formal reports of testing activities and results
• Work with Vehicle Operators to conduct testing professionally and efficiently
• Be a safety champion for our vehicle testing programs

We're looking for someone who has:

• 2+ years hardware or software testing, data entry, or similar technical experience
• Experience with troubleshooting issues on computers or other hardware
• Demonstrated themselves to be detail-oriented
• A collaborative mindset and deep interest in understanding the functionality of autonomy software.

Nice to have:

• Experience with software development practices
• Experience with Linux
• Experience with software tools/services like Slack, Jira, and Confluence
• Experience with Google Workspace
• Prior experience with ADAS, Autonomous Vehicles, or other Automotive work

Benefits and Perks: 

• Lunch and dinner allowance
• Equity (RSU) offering
• English / Japanese language allowance
• Company sponsored housing program
• Pension plan (確定拠出年金)
• Fitness & Learning allowance 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

CSQ227R164

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 8+ years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field. 
• Written and spoken proficiency in both Japanese and English 

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

Description

Keeper Security is hiring an experienced Bilingual (Japanese/English) Channel Sales Engineer to work with our APAC channel sales team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for navigating our customers through the technical landscape of our products.

About Keeper

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.

About the Role

As a Channel Sales Engineer you will work alongside the Keeper Security sales force by supporting the pre-sales and post-sales cycle from a technical perspective. You will be responsible for identifying the technical requirements within an opportunity, matching them to Keeper Security solutions, and supporting the sale by positioning and demonstrating differences. You will provide product trials and evaluations to Keeper Security partners, assist with implementation and integration, and provide level-2 technical assistance to existing customers.

Responsibilities

• Provide and manage pre-sales technical support for the technical sales process of Keeper products for Channel partners in Japan and APAC.
• Work closely with the Channel Account Management team to support and develop strategic partners technical capability and drive incremental partner revenue. 
• Conduct product demonstrations and technical presentations remotely, at customer locations, or on-site at a Keeper facility
• Collaborate with product development and engineering teams to stay updated on product features, enhancements, and updates
• Address technical questions, concerns, and objections during the sales process to ensure customer confidence and satisfaction
• Act as a technical advisor to partners, helping them understand how our solutions can solve their business challenges and achieve their goals
• Communicate in Japanese and English, both verbally and in writing
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to the business
• Analyze complex multivariate problems and use a systematic approach to gain quick resolution, often under pressure.
• Works on issues that affect design/selling success or address future concepts, products or technologies
• Establish relationships and engage with the technical personnel to identify opportunities and sell Keeper Security products and services
• Ensure accurate and timely activity, issue updates in Salesforce and report to management
• Create and deliver technical product presentations and/or training sessions to channel partners and customers
• Participates as part of a sales team to achieve or exceed revenue targets
• Contribute to the execution of company objectives to achieve goals in creative and effective ways
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Requirements

• 5+ years of experience in a pre-sales technical role (Sales Engineer, Systems Engineer, Solutions Engineer, etc.)
• Must possess a native level Japanese language proficiency
• Bilingual, in English (both verbal and written)
• Excellent communication and interpersonal skills, and a strong entrepreneurial drive
• Strong experience with Windows/Active Directory administration and knowledge of UNIX/Linux
• Outstanding presentation skills and the ability to build and demonstrate a high quality product overview to both technical and executive level audiences
• Technical background in networking and security applications as well as cloud technologies (AWS, Azure)
• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience
• Willingness to travel up to 50%

Preferred Requirements

• Experience working with the channel
• Industry recognized certifications
• Scripting and DevOps experience a plus
• Exposure to Identity Providers like Azure and Okta
• Experience providing solutions to and understanding the requirements of Enterprise Customers
• Prior experience with cybersecurity solutions or relevant experience with IAM or other security SAAS solutions

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Req: CSQ127R172
Location: Tokyo, Japan

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions.

The Impact You Will Have

• Troubleshoot and resolve complex customer issues related to Databricks platform
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Assist with issues around third-party integrations with Databricks environment
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Participate in weekend and weekday on call rotation

What We Look For

• 4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired .
• Strong experience with SQL-based database is required.
• Linux/Unix administration skills.
• Hands-on experience with AWS, Azure or GCP.
• Experience with "Distributed Big Data Computing" environment.
• Technical degree or the equivalent experience.
• Written and spoken proficiency in both Japanese and English 

P-1529

At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. 

As a Backline Technical Solutions Engineer, you will help our customers succeed with the Databricks Platform by resolving critical technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defence for engineering. You will ensure that all issues are vetted by you before they reach the engineering team. You will report to the Backline Engineering Team Manager.

The impact you will have:

• Troubleshoot and resolve complex customer issues related to the Databricks Platform by analysing the core component metrics and logs.
• Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback.
• Help the support team with detailed troubleshooting guides and runbooks.
• Contribute to automation and tooling initiatives to streamline daily troubleshooting.
• Partner with the engineering team and spread awareness of upcoming features and releases.
• Identify and contribute supportability features back into the product.
• Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests.
• Participate in weekend and weekday on-call rotation.

What we look for:

• • 7+ years of industry experience
  • Experience with supporting Java, Scala or Python-based applications.
  • Expert in scripting using Python or Shell.
  • Comfortable with black box troubleshooting.
  • Experience in troubleshooting issues related to the "Distributed Big Data Computing" environment.
  • Experience with SQL-based database systems.
  • Experience in Linux and network troubleshooting is required.
  • Experience with AWS, Azure or GCP related services.
  • A bachelor's degree in Computer Science or a related field is required

Role Overview  
We are looking for a Sr. Control System Engineer/Site Reliability Engineer (SRE) to integrate and maintain the hardware and software systems that enable QuEra’s quantum controls and software stack. You’ll work closely with software engineers, physicists, hardware and test engineers to install, upgrade, maintain, test and troubleshoot multiple hardware and software control systems for our Quantum Computers. This role is a foundational systems engineering role to ensure the reliability, stability, and operational functionality of both our development and production environments.  

Key Responsibilities  

• Implement, maintain and test software and hardware in a heterogeneous system that controls disparate computer system devices. 

• Define, document, implement and test procedures for QuEra’s Quantum computer operations. 

• Manage science, development and testing infrastructure, including hardware-in-the-loop (HIL) setups, containerized services (K8S), routers, switches, and test systems. 

• Propose, and/or implement automated provisioning, configuration, and orchestration of local and remote compute systems used in controlling and testing, simulations.  

• Collaborate with software and test engineering teams to ensure smooth integration/deployment of DevOps tools with custom hardware and quantum-specific workflows.  

• Maintain artifact repositories, test result dashboards, and infrastructure for tracking regressions and system health.  

• Establish and enforce best practices for access control, system configuration, and lab operations.  

• Support incident response, troubleshooting, and root cause analysis for CI/CD failures or system anomalies. 

• Implement automation for monitoring and alerting for systems and services, integrating logs and metrics from embedded systems, test benches, and orchestration layers. 

• Work with CI/CD pipelines for building, testing, and deploying software and firmware across the quantum control stack. 

Required Qualifications  

• Practical implementation of LAN and WAN technologies on switches and routers (to include but not be limited to VLAN configuration, DNS, DHCP, and TCP/IP based services) 

• Practical Linux (Ubuntu, Debian, Redhat) and Windows Administration experience, to include but not be limited to network operations and, application installation and debugging 

• Proficiency in scripting languages such as Python, Bash, or Go, and familiarity with tools like Docker, Git, and Kubernetes.  

• Experience with CI/CD tools (e.g., GitLab CI, Jenkins) and infrastructure-as-code platforms (e.g., Ansible, Terraform, or similar).  

• Familiarity with observability tools (e.g., Grafana, Prometheus, ELK stack) and logging systems for real-time data monitoring.  

• Hands on experience with rack mount servers 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.  

• 10+ years of experience in a Network SQA, Systems Engineering, SRE, or infrastructure engineering roles.  

Preferred Qualifications  

• Experience supporting hybrid systems involving embedded devices, custom hardware, or real-time control systems.  

• Knowledge of secure software deployment and Product life cycles.  

• Experience with hardware-in-the-loop pipelines or distributed lab/test automation environments.  

• Exposure to scientific computing, HPC, or quantum software stacks is a plus.  

• Ability to thrive in fast-moving, interdisciplinary R&D teams.  

We consistently monitor external market data and update base salary ranges accordingly.  We determine base compensation decisions on several factors, including as geographic placement, role-specific knowledge, skills, and/or experience.  In addition to our base salary offerings, we also provide equity grants for all new hires.

The role 

We’re seeking an exceptional Principal Application SW Engineer to join our Japan-based within the Application Software team, focused on localising and advancing Wayve’s autonomous driving technology for the Japanese market. This is a unique opportunity to play a hands-on role in shaping our AV capabilities in Japan from the ground up.

In this role, you’ll be responsible for the bring-up and early validation of our AI software stack on customer hardware platforms, ensuring seamless performance across diverse SoCs and operating systems. You’ll collaborate closely with cross-functional teams across Verification, Release, and OEM partners to ensure smooth integration and reliable delivery.

Key responsibilities:

• Execute software bring-up on customer hardware platforms (e.g. NVIDIA Drive, Qualcomm Ride).
• Port and configure Linux-based systems, QNX, and Adaptive AUTOSAR environments.
• Integrate and validate drivers, middleware, and boot-time configurations.
• Collaborate with Verification & Release teams to integrate hardware into CI/CD, HIL, and test infrastructure.
• Work with OEM and Tier 1 teams to resolve hardware-specific integration issues.
• Implement system-level diagnostics, logging, and secure boot configuration.
• Develop automation for setup, flashing, health checks, and test execution on target hardware.

About you  

In order to set you up for success at Wayve, we’re looking for the following skills and experience.  

• 8+ years of experience in embedded or automotive software development, ideally with hands-on platform bring-up experience.
• Strong proficiency in C/C++, Bash, and Python.
  Deep understanding of Linux-based embedded systems (Yocto, systemd, bootloaders, device trees).
• Familiarity with QNX and Adaptive AUTOSAR environments and the ability to configure and debug them on target hardware.
  Experience with bring-up on automotive-grade SoCs (e.g., NVIDIA Orin, Qualcomm SA8295/SA8650, Renesas, TI).
• Comfortable working with hardware debuggers, flashing tools, serial consoles, and board support packages (BSPs).
• Familiarity with communication protocols like CAN, Ethernet, PCIe, SPI, I2C.
• Hands-on experience integrating embedded platforms into CI/CD pipelines and test automation frameworks.
• No Japanese language required. 

Desired 

• Exposure to automotive verification environments (e.g., HIL systems, Vector toolchains, custom CI rigs).
• Experience working in a safety-critical domain with an understanding of ISO 26262, boot-time determinism, and watchdogs.
• Understanding of secure boot, OTA updates, and system-level cybersecurity topics.
• Familiarity with Docker, Jenkins, Git, and artifact management tools like JFrog Artifactory.

This is a full-time role based in our office in Tokyo - we offer relocation package and visa sponsorship.

At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

For more information visit Careers at Wayve. 

To learn more about what drives us, visit Values at Wayve 

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

The role 

We’re seeking an exceptional Principal Application SW Engineer to join our Japan-based within the Application Software team, focused on localising and advancing Wayve’s autonomous driving technology for the Japanese market. This is a unique opportunity to play a hands-on role in shaping our AV capabilities in Japan from the ground up.

In this role, you’ll be responsible for the bring-up and early validation of our AI software stack on customer hardware platforms, ensuring seamless performance across diverse SoCs and operating systems. You’ll collaborate closely with cross-functional teams across Verification, Release, and OEM partners to ensure smooth integration and reliable delivery.

Key responsibilities:

• Execute software bring-up on customer hardware platforms (e.g. NVIDIA Drive, Qualcomm Ride).
• Port and configure Linux-based systems, QNX, and Adaptive AUTOSAR environments.
• Integrate and validate drivers, middleware, and boot-time configurations.
• Collaborate with Verification & Release teams to integrate hardware into CI/CD, HIL, and test infrastructure.
• Work with OEM and Tier 1 teams to resolve hardware-specific integration issues.
• Implement system-level diagnostics, logging, and secure boot configuration.
• Develop automation for setup, flashing, health checks, and test execution on target hardware.

About you  

In order to set you up for success at Wayve, we’re looking for the following skills and experience.  

• 8+ years of experience in embedded or automotive software development, ideally with hands-on platform bring-up experience.
• Strong proficiency in C/C++, Bash, and Python.
  Deep understanding of Linux-based embedded systems (Yocto, systemd, bootloaders, device trees).
• Familiarity with QNX and Adaptive AUTOSAR environments and the ability to configure and debug them on target hardware.
  Experience with bring-up on automotive-grade SoCs (e.g., NVIDIA Orin, Qualcomm SA8295/SA8650, Renesas, TI).
• Comfortable working with hardware debuggers, flashing tools, serial consoles, and board support packages (BSPs).
• Familiarity with communication protocols like CAN, Ethernet, PCIe, SPI, I2C.
• Hands-on experience integrating embedded platforms into CI/CD pipelines and test automation frameworks.
• No Japanese language required. 

Desired 

• Exposure to automotive verification environments (e.g., HIL systems, Vector toolchains, custom CI rigs).
• Experience working in a safety-critical domain with an understanding of ISO 26262, boot-time determinism, and watchdogs.
• Understanding of secure boot, OTA updates, and system-level cybersecurity topics.
• Familiarity with Docker, Jenkins, Git, and artifact management tools like JFrog Artifactory.

This is a full-time role based in our office in Tokyo - we offer relocation package and visa sponsorship.

At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

For more information visit Careers at Wayve. 

To learn more about what drives us, visit Values at Wayve 

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

The role 

We’re seeking an exceptional Principal Application SW Engineer to join our Japan-based within the Application Software team, focused on localising and advancing Wayve’s autonomous driving technology for the Japanese market. This is a unique opportunity to play a hands-on role in shaping our AV capabilities in Japan from the ground up.

In this role, you’ll be responsible for the bring-up and early validation of our AI software stack on customer hardware platforms, ensuring seamless performance across diverse SoCs and operating systems. You’ll collaborate closely with cross-functional teams across Verification, Release, and OEM partners to ensure smooth integration and reliable delivery.

Key responsibilities:

• Execute software bring-up on customer hardware platforms (e.g. NVIDIA Drive, Qualcomm Ride).
• Port and configure Linux-based systems, QNX, and Adaptive AUTOSAR environments.
• Integrate and validate drivers, middleware, and boot-time configurations.
• Collaborate with Verification & Release teams to integrate hardware into CI/CD, HIL, and test infrastructure.
• Work with OEM and Tier 1 teams to resolve hardware-specific integration issues.
• Implement system-level diagnostics, logging, and secure boot configuration.
• Develop automation for setup, flashing, health checks, and test execution on target hardware.

About you  

In order to set you up for success at Wayve, we’re looking for the following skills and experience.  

• 8+ years of experience in embedded or automotive software development, ideally with hands-on platform bring-up experience.
• Strong proficiency in C/C++, Bash, and Python.
  Deep understanding of Linux-based embedded systems (Yocto, systemd, bootloaders, device trees).
• Familiarity with QNX and Adaptive AUTOSAR environments and the ability to configure and debug them on target hardware.
  Experience with bring-up on automotive-grade SoCs (e.g., NVIDIA Orin, Qualcomm SA8295/SA8650, Renesas, TI).
• Comfortable working with hardware debuggers, flashing tools, serial consoles, and board support packages (BSPs).
• Familiarity with communication protocols like CAN, Ethernet, PCIe, SPI, I2C.
• Hands-on experience integrating embedded platforms into CI/CD pipelines and test automation frameworks.
• No Japanese language required. 

Desired 

• Exposure to automotive verification environments (e.g., HIL systems, Vector toolchains, custom CI rigs).
• Experience working in a safety-critical domain with an understanding of ISO 26262, boot-time determinism, and watchdogs.
• Understanding of secure boot, OTA updates, and system-level cybersecurity topics.
• Familiarity with Docker, Jenkins, Git, and artifact management tools like JFrog Artifactory.

This is a full-time role based in our office in Tokyo - we offer relocation package and visa sponsorship.

At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

For more information visit Careers at Wayve. 

To learn more about what drives us, visit Values at Wayve 

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.