Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager

We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude.
IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. 
The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. 

Expectations

As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support.

How you'll make an impact

IT Support & User Experience

• Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
• Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
• Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.

Onsite Infrastructure, AV & Events

• Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
• Provide hands-on event and conference support, including setup and troubleshooting.
• Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.

Operations & Process

• Organise shipment, retrieval, and lifecycle management of user hardware.
• Operate and maintain inventory management and ticketing systems.

What you'll need to be successful #LI-Onsite #LI-AN1

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (Japanese or French is a +)
• Knowledge in MDM (Management Fleet Jamf)
• Knowledge in A/V support (meeting rooms ) 
• Knowledge in procurement/invoicing applications (Coupa)
• Good listening skills, and you know how to help people ask for your support.
• You can organise work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.

We are looking for an Enterprise Account Executive to join our growing team in Japan! This role consists of engaging prospects and customers about their related initiatives to help them develop a more efficient approach, leveraging our platform DSS. The Enterprise Account Executive is responsible for the entire sales cycle, while being able to leverage various company resources, to reach a successful collaboration with the prospect. He/She is likely to work cross functionally with Marketing, Product Management and Engineering.

How you'll make an impact: 

• Educating customers on the value of Dataiku in a thoughtful way
• Driving revenue through proactive outreach to existing customers
• Providing recommendations based on a customer’s business needs and usage patterns
• Managing multiple customers simultaneously at various stages of the Dataiku buying cycle
• Strong ability to develop a C-Level vision match with prospects and customers, to develop alignment across different groups and cultivate champions
• Background in selling innovation and new concepts to large Enterprises
• Handling inbound customer communication and organizing/escalating issues appropriately, including: billing, legal, security, and technical inquiries
• Serving as the voice of the customer and collecting feedback to drive continuous improvement across all areas including product
• Other duties as assigned from time to time

What you'll need to be successful:

• 5-7 years’ experience in software field sales, or other relevant sales experience
• Background in selling innovation and new concepts to large enterprises
• Strong ability to develop a vision match with prospects and customers, to develop alignment across different groups and cultivate champions
• Good articulation of competitive positioning
• Domain expertise in big data, analytics, data science, BI/DW, data integration preferred
• Possesses advanced interpersonal communication skills 
• Is adaptable with a growth mindset

#LI-Hybrid

#LI-FN1

#LI-JR1