Context & Mission

As Dataiku scales, we are looking for a new member in our IT team to accompany Dataiku's growth.
The main responsibility for this role is to be the owner of the IT Processes and Knowledge Base, allowing us to collectively reach higher levels of reliability, quality and collaboration.

You’ll collaborate closely with every part of the company’s IT organization : IT Support, Operations and Security, Infrastructure, Systems teams (People, Finance, Business) - to optimize and align practices among them.

What you will do

IT Processes

• Scope: Change Management, Incident Management, Project Management (PM)
• Improve and strengthen our processes, following industry best practices/framework (eg: ITIL) and adapted to Dataiku’s context and ways of working
• Lead the application on the field: be a support for teams involved in the process, act as a facilitator, organize periodic meeting, ensure the tools are well configured and easy-to-use
• Configuration of the tools used to support the processes (ITSM, PM)
• Continuous improvement based on your judgement and team’s feedback

Knowledge

• Knowledge Management - define process, map responsibilities and tools to use
• Knowledge Base - set and met objectives (eg: completeness, keep up-to-date)
• System Integration Map - build and maintain a map of existing integration between Application and Systems

What success looks like

First 3 months

• Fully onboarded members of the IT team (get to know the teams, the tools)
• Working closely with IT Support and IT Operations, suggesting and implementing improvements in the processes
• Review of our current Knowledge Base

First 6 months

• Solidify our processes and be a mentor on Change/Incident/Project management
• Onboarded in our tools management (ITSM, PM)
• Help deliver visible improvement in our Knowledge base
• Validate a plan to build the integration map

First year

• Leader and referent for IT processes - among all teams composing the IT function
• Robust Knowledge Management process in place
• Build and maintain an up-to-date version of the Integration Map

What we are looking for

• 3+ years of experience in the IT fields - covering at least some of the assignments listed in this position
• Genuine interest in IT processes & Knowledge management - and their practical application
• You are
• process-oriented, methodic, and enjoy keeping things well-organized
• enjoy being a facilitator, design solution in a collaborative manner
• a doer, proactive, looking to have an impact on the team

Nice to have

• Experience managing an ITSM platform and/or Project Management tool
• Experience with System Integration Mapping
• Interest in Automation and Generative AI
• Certification (ITIL, Project Management)

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ITSM : Freshservice, ServiceNow, Jira Service Management…

Project Management : PMP, Prince 2…

#LI-Hybrid #LI-FR1

Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager

We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude.
IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. 
The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. 

Expectations

As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support.

How you'll make an impact

IT Support & User Experience

• Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
• Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
• Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.

Onsite Infrastructure, AV & Events

• Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
• Provide hands-on event and conference support, including setup and troubleshooting.
• Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.

Operations & Process

• Organise shipment, retrieval, and lifecycle management of user hardware.
• Operate and maintain inventory management and ticketing systems.

What you'll need to be successful #LI-Onsite #LI-AN1

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (Japanese or French is a +)
• Knowledge in MDM (Management Fleet Jamf)
• Knowledge in A/V support (meeting rooms ) 
• Knowledge in procurement/invoicing applications (Coupa)
• Good listening skills, and you know how to help people ask for your support.
• You can organise work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.