Wiz, Inc.
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Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
WHAT YOU'LL DO
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
WHAT YOU'LL BRING
- Must be comfortable working 9-6 PST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
NICE TO HAVE
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Ready to apply?
Apply to Wiz, Inc.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
WHAT YOU'LL DO
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
WHAT YOU'LL BRING
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
NICE TO HAVE
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Ready to apply?
Apply to Wiz, Inc.
Solutions Support Engineer, (Cloud Security & AI)
Share this job
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Fluency in Japanese with Business level English is required
WHAT YOU’LL DO
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automations
- Participate in on-call rotation for after-hours, holiday, weekend support coverage
WHAT YOU’LL BRING
- Fluency in Japanese
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology
NICE TO HAVE
- Experience with DevOps technologies
- Familiar with REST API's or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Ready to apply?
Apply to Wiz, Inc.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You'll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.
What You'll Do
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
- Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
- Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
- Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
- Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
What You'll Bring
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
- Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
- Proficiency with command-line tools and Linux operating system environments
- Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows
Nice to Have
- Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
- Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
- Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
- Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
- Experience with GraphQL or REST API debugging and integration
- Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
- Experience with ServiceNow, Jira, or Zendesk in a support engineering context
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Ready to apply?
Apply to Wiz, Inc.