Netskope
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About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Netskope Channel Solutions Engineer will come on board with the full support of the executive team. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company.
Responsibilities include:
As a Netskope Channel Solutions Engineer you will be responsible for:
- Build relationships with key partner base and their SEs
- Own and drive technical enablement activities for key and assigned partner base
- Educate customers on the ongoing trends and challenges that are driving the need for cloud security and help channel understand where Netskope addresses these challenges
- Deliver effective demos, best practices session on UCs, deployments & workshops as needed
- Provide on the job training for partner SEs by allowing partner SE to shadow presentations and evaluation installations.
- Help partners create evaluation test plans with customers that highlight the strengths of our platform to position Netskope as the clear cloud security leader
- Present at channel-driven marketing activities as-needed basis.
- Assist in the selling effort to partner technical resources during new partner recruitment
- Work with channel partners to proactively expand our awareness and install base within existing accounts.
- Collaborates with other SEs, sales teams, and trainers
Job Requirements:
- 7+ years of relevant experience as a Solutions/System Engineer with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Proven track record using it to help drive revenue
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems
- Proficient in mobile device technologies (MDM/MAM) and OS such as Android, iOS, and Windows Mobile
- Knowledge of certificates, key management systems, HSM and related protocols
- Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways
- Experience working with Active Directory Services including ADFS, working knowledge of Azure AD is desired
- Knowledgeable with application programming; such as REST/SOAP API’s, JSON and enterprise architectures
- Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
Education:
- Bachelor Degree
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Channel Sales Manager will come on board with the full support of the executive team and local sales reps. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company.
This position will serve as the Channel Sales Manager in the (Great Lakes Region) for Netskope and will support multiple (7 - 10) sales teams in the territory. Channel Sales Manager is a strategic contributor to sales/marketing programs and the liaison within re-seller base for Netskope. Responsible for meeting assigned the quota for the region.
Responsibilities include:
- Exceed territory quota
- Manage all aspects of the VAR relationship
- Business planning, product and sales training, marketing events, demand generation
- Work closely with Regional Sales Managers and Sale leadership to grow revenue in each territory by focusing on National and Regional re- sellers
- Develop and Implement regional business plan with input from Regional Sales Managers
- Recruit new partners in regions that are under-leveraged that can maximize the revenue potential for Netskope solutions
- Work closely with Strategic National VARs on a field level.
- Create tools and assist in the development of internal processes to enhance our current channel program
- Coordinate channel enablement activities, SE training and inside sales organizations
- Possess in-depth knowledge of key competitors and demonstrate the ability to articulate Netskope’ advantageous position to end users and partners
- Manage Deal Registration, Non-Standard Pricing, Spiff Payments, and Sales process
Job Requirements:
- 4 + years of experience working with re-sellers as a CAM or Account Manager
- Hunter mentality – ability to get in front of partner executives and show the value of Netskope to their business
- Executive Level relationships with key partners in the region
- Has worked with Netskope Strategic Partners: Optiv, Guidepoint, Presidio, AccessIT, Stratascale/SHI
- Understands the re-seller business model and how Netskope fits into that model
- Team Player – able to work well with all functional groups within Netskope
- Track record of success and over-achievement in previous positions
- Expert in Salesforce.com
- 60%+ Travel is required
Education:
- Bachelor Degree preferred
GL-1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the Role
Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.
You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.
Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.
Typical TAM activities
- Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
- Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
- Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
- Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
- Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
- Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
- Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
- Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
- Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.
Job Requirements
- 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
- Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
- Strong understanding of networking concepts, MDM, and Cloud APIs.
- Experience working with large enterprise customers (Fortune 500 experience a plus).
- Proficiency in at least one scripting language (e.g., Perl, Python).
- Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
- Knowledge of data encryption technologies, SIEM, and load balancing.
- Strong background in network architecture.
- Must be proficient in written and spoken English.
Education
- Bachelor’s degree preferred; relevant experience will also be considered
#LI-GL1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Netskope Regional Sales Manager will come on board with the full support of the executive team. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. You are an expert at mapping business solutions to the most complex security challenges of customers. You understand the competition and have the desire to win market share.
Responsibilities include:
- Prospect new accounts, generate interest, qualify, develop, and close new business.
- Work independently to meet and exceed revenue targets and goals assigned to the territory.
- Develop an overall account strategy leading to the deployment of a well-executed selling effort into the assigned territory/accounts.
- Focus on new accounts, customer satisfaction, and retention.
Job Requirements:
- 10+ years of a successful track record selling cybersecurity and networking technologies including network security technologies such as Proxies, Next Generation Firewalls (NGFW), SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways and growing a territory.
- Exceptional track record of success with consultative sales of complex enterprise software solutions to C-level executives in F1000 accounts
- Verifiable track record of exceeding quotas year after year
- Resides in the targeted geography w/local enterprise customer relationships
- Experience establishing and fostering strong Channel Partner relationships. Pre-existing relationships with key resellers in the assigned territory is a must
- Understanding of enterprise web technologies and SaaS experience a must
- Travel: within region
Education:
- Bachelor Degree
#LI-GL1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
The Territory Sales Manager (Mid-Market) will acquire new customers and sell additional use cases, products and services into existing accounts. Ultimately, the AE is accountable for exceeding monthly/quarterly quota, proactive deal management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader Netskope partner ecosystem. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company.
Responsibilities include:
- Prospect new accounts, perform your own lead generation, qualify, develop and close new business.
- Develop an overall account strategy leading to the deployment of a well-executed selling effort into the assigned territory/accounts.
- Sell new accounts, customer satisfaction, and retention of Netskope solutions and services
- Overachieve on sales targets by developing pipeline along with a high level of forecast accuracy
- Sell through channel partners to qualify opportunities
Job Requirements:
- 4+ years of direct sales experience in a quota-carrying role
- 1+ years selling cybersecurity software and/or SaaS solutions preferred
- Verifiable track record of exceeding quotas year after year
- Understanding of enterprise web technologies and SaaS experience a must
- Success working with channel partners
- Ability to present and sell by phone / web-demo.
- Highly motivated self-starters, eager to learn, determined to adapt quickly, and comfortable with some ambiguity
- Expert with Salesforce.com
Education:
- Bachelor Degree preferred.
LI-GL1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
THE OPPORTUNITY
We are looking for a highly technical team member to join our team, able to articulate high-level business benefits to the various target audience, who is creative, innovative and results-oriented willing to go the extra mile in a fast-paced environment.
As a Solutions Architect, you are an integral part of the organization. You will work closely with WW pre-sales teams to assist with opportunities and with more complex projects where your skills and subject matter expertise may be needed to help drive and raise awareness, architect and design solutions for our customer, prospects and technology partners. In addition, you will work closely with product management, marketing, field sales teams, and engineering to influence the product strategy and roadmap, develop collateral, whitepapers, solution guides and compelling demos within our Innovation Solutions lab. You will act as a trusted advisor to customers, technology partners, and represent Netskope at industry events and conferences as needed. This is a highly visible and strategic position both within the company and across the industry-wide and a great opportunity to advance your career and make an impactful contribution.
WHAT YOU WILL DO
- Work directly with WW field teams, customers and technology partners to map business and technical requirements to expertly design technology solutions that help meet or exceed customer needs
- Help drive technical assessment, qualification and engagement
- Build, manage and maintain global solution labs to assist field teams with POCs, demos, solution validations and testing
- Manage all aspects of our Innovation solutions lab used for customer demos, partners, and proof-of-concepts
- In-depth product presentations, demonstrations, and management of prospect evaluations
- Design interoperability/integration solutions with adjacent technology partners
- Help raise awareness with the technical communities (SE, support, customer success) at technology partner, systems integration and services partners by training and collaboration
- Work closely with various Netskope teams to build solutions, collateral, and demos that can be leveraged by Netskope, channels, technology and SI partners
- Author blogs, whitepaper and solution guides
- Articulating high-level benefits of the Netskope solution to a target audience (Including Senior Security Management, CISO, CSO, and CIOs)
- Represent Netskope at partner and industry events as an SME (Subject Matter Expert) and User Groups when needed
WHAT YOU OFFER
- 10+ years of deployment experience in similar role or experience in a technical leadership role
- Previous experience as a solution architect, consultant or technical marketing engineer building, architecting or deploying security solutions
- Proven track record using it to help drive revenue.
- Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
- Proven experience working with customers and partners in successful design and deployment of solutions
- Ability to juggle and successfully drive projects with customers, prospects, and partners.
- Experience with cloud computing solutions implementations including Microsoft Office 365 and Azure, Google, AWS, Box, and Salesforce, etc.
- Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways.
- Experience working with Active Directory Services including ADFS, working knowledge of Azure AD is desired
- Knowledge of web application programming XML, REST/SOAP API’s, REST, JSON,
- Strong knowledge of LDAP, Active Directory, SAML, SSO, RBAC
- Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models.
- Strong knowledge of Security Architecture, Design and Operations
- Knowledge of security and cryptography.
- Knowledge of cloud/virtualization technologies, such as VMware vSphere, EC2, Xen, KVM, OpenStack
- 2+ years of SaaS implementation experience is strongly preferred
ADDITIONAL REQUIREMENTS AND EXPERIENCE
- Prior experience in early stage startups
- Self-starter that can work independently and exercise judgment on a regular basis with minimal oversight along with a ‘can do’ attitude with a willingness to take a hands-on approach.
- Strong communication (written and verbal) and presentation skills, both internally and externally
- Strong problem-solving skills
- Must be willing and able to travel
EDUCATION
- Bachelor’s degree in Computer Science or Engineering
GL-1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Netskope Strategic Sales Manager will come on board with the full support of the executive team. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. You are an expert at mapping business solutions to the most complex security challenges of customers. You understand the competition and have the desire to win market share.
Responsibilities include:
- Prospect new and existing accounts, generate interest, qualify, develop and close new business.
- Work independently to meet and exceed revenue targets and goals assigned to the territory.
- Develop an overall account strategy leading to the deployment of a well-executed selling effort into the assigned territory/accounts.
- Focus on new accounts, customer satisfaction, and retention.
Job Requirements:
- 10+ years of a successful track record selling cybersecurity and networking technologies including network security technologies such as Proxies, Next-Generation Firewalls (NGFW), SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways into Large Enterprise Customers.
- Exceptional track record of success with consultative sales of complex enterprise software solutions to C-level executives in F1000 accounts
- Verifiable track record of exceeding quotas year after year
- Resides in the targeted geography w/local enterprise customer relationships
- Experience establishing and fostering strong Channel Partner relationships. Pre-existing relationships with key resellers in the assigned territory is a must
- Understanding of enterprise web technologies and SaaS experience a must
- Travel within region
Education:
- Bachelor Degree
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes, and long-term success with the Netskope cloud security platform.
We are seeking a proactive, technically strong, and customer-focused Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization. Native or near native Japanese is needed for this position and only applicants in Japan or with permitted to work in Japan will be contacted.
Responsibilities:
- Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
- Drive a structured onboarding program that accelerates time-to-value and early adoption.
- Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
- Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and escalate risks early to prevent churn.
- Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
- Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).
Requirements:
- 5+ years of customer success management experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
- Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
- Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
- Proven ability to drive customer adoption, retention, and expansion.
- Experience building business-aligned cloud and cybersecurity programs.
- Strong stakeholder management skills, with experience engaging executives and technical teams.
- Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
- Exceptional organizational skills with the ability to manage competing priorities.
Education:
- Bachelor’s Degree preferred
GL-1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope