私たちは、Datadogの社内プロダクト・エキスパートです。テクニカル・ソリューション・チームは、潜在的な顧客を教育し、既存の顧客を満足させ、成功させることで、Datadogの世界的な成長を可能にしています。私たちは、デモやプレゼンテーション、技術評価、継続的なサポートを通じて、技術や製品に関する専門知識をお客様と共有しています。テクニカル・ソリューションは、知識を共有し、技術的なスキルセットを継続的に向上させるために絶えず協力し合う、成長中のグローバル・チームです。

Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容：

• 複数のチャネル（発券システム、ライブチャット、画面共有ツール）を通じて、プラットフォームの活用方法に関するトレーニングを継続的に実施しつつ、必要な技術サポートを特定し問題解決する
• 技術的な問題を再現し、Datadogの1000+ 以上のインテグレーションを深堀りする
• デモ認定資格を取得し、顧客への製品デモをリードする 
• 顧客からのフィードバックに基づき、社内チームとの製品に関するディスカッションに参加する
• Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施
• Datadogオフィスにて週3日以上勤務 

募集要項： 

• SaaS企業でのマルチチャネルテクニカルサポート経験者（関連経験2年以上）
• Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験
• トラブルシューティングやプログラミングの経験を持つエンジニア
• 自発的で、細部にまで気を配り、継続的に学ぶ意欲のある方 
• クライアント中心のアプローチをデフォルトとする批判的思考を持つ者
• 文書および口頭での効果的なコミュニケーション能力
• プログラミングの経験があり、Linuxの基本的な知識がある
• 週末を含むローテーション勤務が可能な方
• 本ポジションでは、ビジネスレベルまたはネイティブレベルの日本語力（会話および読み書き）が求められます。

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会： 

• 最高のオンボーディング
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
• 社内ネットワーク構築のためのメンターおよびバディ・プログラム
• インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
• 幅広く手厚い医療関連の福利厚生制度
• 企業型確定拠出年金（401K）

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、こちらをご覧ください。

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

우리는 Datadog의 사내 제품 전문가입니다. 기술 솔루션 팀은 잠재 고객을 교육하고 기존 고객이 만족하고 성공할 수 있도록 지원함으로써 Datadog의 전 세계적인 성장을 뒷받침합니다. 멀티채널 기술 지원, 데모 및 프레젠테이션을 통해 기술 및 제품 전문 지식을 고객과 공유합니다. 여러분은 팀과 회사에 합류하여 도전을 받게 될 뿐만 아니라 Datadog에 대한 여러분의 기여를 즉시 목격하게 될 것입니다.

Datadog은 사무실 문화를 통해 구축되는 관계와 협업, 창의성을 중시합니다. 우리는 데이터독 직원들이 자신에게 가장 적합한 일과 삶의 조화를 이룰 수 있도록 하이브리드 업무 환경을 운영하고 있습니다.

담당 업무

• 여러 채널(티켓팅 시스템, 실시간 채팅, 스크린 공유 도구)을 통해 고객과 소통하여 기술 지원 요청을 파악하고 해결하는 동시에 고객에게 플랫폼 사용에 대한 교육을 지속적으로 실시 
• 기술 문제를 재현하고 Datadog의 600개 이상의 통합에 대해 자세히 파악
• 고객과의 상호작용에서 얻은 피드백을 바탕으로 내부 팀과 제품 관련 토론에 참여
• 하나 이상의 데이터독 제품 영역에서 고도의 지식을 갖춘 전문가로 교육받기
• 데이터독 사무실에서 주 3~5일 근무 

자격 요건

• 컴퓨터 과학/공학 전공자 및/또는 부트캠프 졸업자
• 오픈소스 프로젝트(코드, 버그 리포트 등) 및 엔지니어링 커뮤니티(밋업 등)에 적극적으로 기여한 분
• 자기 동기 부여가 강하고 세심한 주의력이 있으며 지속적인 학습에 대한 열망이 있는 분
• 고객 중심 접근 방식을 기본으로 하는 비판적 사고자
• 효과적인 서면 및 구두 의사 소통자
• 프로그래밍 경험이 있고 Linux에 대한 기본 지식이 있는 분
• 주말 근무가 필요한 때 교대 근무 가능한 분

Datadog은 모든 계층의 사람들을 소중히 여깁니다. 모든 사람이 입사 첫날에 위의 모든 자격 요건을 충족하지 못할 수도 있습니다. 괜찮습니다. 기술에 대한 열정이 있고 자신의 역량을 키우고 싶다면 지원하실 것을 권장합니다.

혜택 및 성장 

• 최우수한 수준의 온보딩
• 풍성한 글로벌 혜택
• 사내 네트워킹을 위한 부서 내 멘토 및 버디 프로그램
• 신규 채용 스톡 에퀴티(RSU) 및 우리사주 매입 계획(ESPP)
• 지속적인 전문성 개발, 제품 교육 및 커리어 경로 제공
• 포용적인 기업 문화, 커뮤니티 길드 및 포용성 토크에 참여할 수 있습니다.

위에 나열된 혜택 및 성장은 근무 국가 및 데이터독 고용의 성격에 따라 달라질 수 있습니다.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
• Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
• Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
• Build subject matter expertise in many Datadog product areas
• Autonomously troubleshoot complex and/or high-priority customer issues without guidance
• Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
• Provide mentorship to junior members of the team and serve as their escalation partner
• Participate in routine health check meetings with Premier customers
• Build out and improve documentation and knowledge base articles for a variety of technologies

Who You Are:

• Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
• A problem-solver with experience in programming, Linux and networks. Cloud technology experience is preferred.
• Self-motivated, detail-attentive, with a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A decision maker but knows when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure, monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluency in Japanese (both spoken and written) at a business or native level is required for this role.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Reproduce issues and dive into the 600+ integrations that Datadog works with
• Build out documentation and knowledge based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Reproduce issues and dive into the 600+ integrations that Datadog works with
• Build out documentation and knowledge based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. As a Manager 2, you will be coaching and mentoring support engineers and collaborating across teams to achieve excellent customer and organizational results.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor Federal Support Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 1000+ integrations
• Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
• Partner with Engineering, Product Managers, AE’s, and CSM’s teams to oversee the GovCloud Feature requests and Product quality.

• Work with Federal Support Director on hiring, onboarding, successful training, and retaining top talent
• Guide the team through technical-training, certificates, additional learning, and development needs 

• Drive projects or initiatives to improve team productivity, process, or procedure

• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• 3+ years of Management Experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• Passionate about people management and mentorship with previous experience leading a team, including managing other managers
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux

• Able to handle a rotating pager/oncall schedule for incidents and business critical issues

• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Able to work onsite in an office location at least 3 days a week

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.

#LI-Hybrid

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive the resolution of incidents and escalations while providing response and/or management to customers
• Design and implement real-time and proactive monitoring of customer's infrastructures
• Prioritize, manage, and own customer issues from start to finish
• Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
• Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience 
• Lead projects to deliver operational improvements as Datadog evolves
• Create and review documentation as well as incident and escalation training
• Identify and troubleshoot recurring cloud infrastructure issues
• Hire and mentor stakeholders and peers in incident and escalation management 

Who You Are:

• 3+ years demonstrable Incident Manager experience (escalations is a plus)
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
• Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
• Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
• Ability to correlate behaviors based on known interdependencies 
• Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
• Evaluate and launch new support locations within LATAM as customer growth requires
• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
• Ensure the successful onboarding and development of Technical Support Engineers
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

• 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• 5+ years of experience leading manager of managers in a multi-layered organization
• Proven experience building or scaling teams from zero in new locations or emerging markets
• Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
• Strong familiarity with LATAM customer segments and regional business nuances
• Demonstrated ability to implement consistent performance standards across distributed teams
• A critical thinker who defaults to a customer-centric approach.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability
• Bonus Points: 
• Knowledge of current monitoring solutions, DevOps tooling, and related technologies
• Previous experience working in a hyper growth organization
• CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
• Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

 Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Fluency in English and Japanese (both spoken and written) at a business or native level is required for this role.
• Able to work a rotating schedule that requires weekend availability

 Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor Premier Support Engineers , Federal Support Engineerss] and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
• Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluency in Japanese (both spoken and written) at a business or native level is required for this role.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Become demo certified and lead a product demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• A Computer Science / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

私たちは、Datadogの社内プロダクト・エキスパートです。テクニカル・ソリューション・チームは、潜在的な顧客を教育し、既存の顧客を満足させ、成功させることで、Datadogの世界的な成長を可能にしています。私たちは、デモやプレゼンテーション、技術評価、継続的なサポートを通じて、技術や製品に関する専門知識をお客様と共有しています。テクニカル・ソリューションは、知識を共有し、技術的なスキルセットを継続的に向上させるために絶えず協力し合う、成長中のグローバル・チームです。

Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容：

• 複数のチャネル（発券システム、ライブチャット、画面共有ツール）を通じて、プラットフォームの活用方法に関するトレーニングを継続的に実施しつつ、必要な技術サポートを特定し問題解決する
• 技術的な問題を再現し、Datadogの600以上のインテグレーションを深堀りする
• デモ認定資格を取得し、顧客への製品デモをリードする 
• 顧客からのフィードバックに基づき、社内チームとの製品に関するディスカッションに参加する
• Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施
• Datadogオフィスにて週3日以上勤務 

募集要項： 

• コンピュータ・サイエンス／エンジニアリング専攻および／またはブートキャンプ修了者
• オープンソースプロジェクト（コード、バグ報告など）やエンジニアリングコミュニティ（ミートアップなど）への積極的な貢献
• 自発的で、細部にまで気を配り、継続的に学ぶ意欲のある方 
• クライアント中心のアプローチをデフォルトとする批判的思考を持つ者
• 文書および口頭での効果的なコミュニケーション能力
• プログラミングの経験があり、Linuxの基本的な知識がある
• 週末を含むローテーション勤務が可能な方

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会： 

• 最高のオンボーディング
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
• 社内ネットワーク構築のためのメンターおよびバディ・プログラム
• インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
• 幅広く手厚い医療関連の福利厚生制度
• 企業型確定拠出年金（401K）

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

#LI-Hybrid