Project Manager Jobs in India.
All active Project Manager roles based in India.
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Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. As we strive to influence the future of television globally, including TV advertising, the ongoing success depends heavily on our investment in the Content Management System. With Roku providing millions of movies, episodes, news, and channels, the Content Management System plays a vital role in managing content ingestion, selection, enrichment, and curation. We are seeking engineers capable of developing, designing, and deploying highly scalable, dependable applications, tools, and automation frameworks essential for efficiently handling the vast volume of content in our pipeline.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver high quality streaming TV experience at a global scale.
You will be part of the Roku Content Management System and Tools Engineering team, playing a key role in developing the next generation content management systems that drive content ingestion, selection, management, and curation workflows. These systems are vital for empowering critical functions like Search and Recommendation on the Roku Platform. Your projects will have a direct impact on millions of Roku users globally. Throughout, you'll collaborate with key stakeholders across various Roku engineering teams and take the lead in designing our content management system.
The ideal candidate will demonstrate strong technical leadership, bring endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Lead and grow a high-performing engineering team responsible for content ingestion, enrichment, QC automation, and partner portal systems.
- Architect and scale distributed systems that handle millions of assets and metadata records, ensuring reliability and low-latency processing.
- Collaborate with product and operational partners to deliver a world-class Partner Portal that empowers studios, networks, and content providers to onboard and manage their catalogs seamlessly.
- Drive automation across video, audio, artwork, and metadata QC, integrating AI/ML-based services to improve accuracy and efficiency.
- Partner cross-functionally to streamline content delivery and operational workflows.
- Provide technical direction, conduct code and design reviews, and ensure best practices in performance, observability, and security.
- Manage individual project priorities, deadlines and deliverables
- Recruit and mentor engineers, fostering a culture of technical excellence, innovation, and accountability.
We’re excited if you have
- 5+ years proven track record in hiring, building and leading high-caliber product engineering teams.
- 8+ years of software development experience with deep technical knowledge and expertise in building high availability, large-scale distributed systems and services.
- Proven experience in building scalable, distributed backend systems in cloud environments such as AWS, GCP or Azure.
- Strong understanding of microservice and event-driven architectures, including experience with messaging and streaming frameworks like Kafka, SQS, or similar technologies.
- Strong leadership, collaboration and communication skills in working with cross-functional teams across the organization and delivering on big and ambitious goals.
- Deep understanding of content management, metadata processing, and media workflow automation.
- Experience in designing or integrating partner-facing platforms or portals for content or data management.
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills.
- Bachelor’s degree in computer science plus 8 years of experience or equivalent; Master's degree preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Job Descriptions:
- Closely work with Domain Managers and business requester to understand the requirement. !
- Collaborate with global teams and market D&A teams to gather the requirement and create a backlog.
- Deep dive at the data element level to create the quality source to target mapping.
- Take the accountability on the output validation and the UAT support.
- Strong collaboration with Tech team, Project Manager and delivery lead.
Job Requirements
- Sufficient understanding of data domain and a complete data life cycle.
- In-Depth understanding of Banking products , Customer and product related metrics.
- Experience in requirements Gathering, Data analysis, Data quality monitoring and Data lineage.
- Good interpersonal skills to collaborate with various teams and leads.
- Clear communication and presentation skills
- Strong in SQL.
Ready to apply?
Apply to CapcoProject Manager, Technology Operations
Job Summary: We are seeking a proactive and experienced operations project manager to drive operational excellence and support growth initiatives within our Technology organization. Reporting to senior management, this role will be pivotal in collaborating with cross-functional teams, streamlining processes, and ensuring successful project delivery.
Key Responsibilities:
- Collaborate with the Sr Mgr, Tech Ops and the CTO to continuously improve the operating model for the Technology organization.
- Develop and own detailed project plans, including milestones, timelines, and resource allocation.
- Build and manage performance dashboards to track project metrics and KPIs.
- Partner with the Sr Mgr, Tech Ops and business leaders on Technology’s Annual Planning.
- Manage a calendar of key activities throughout the year and assist administrative staff with event planning.
- Identify areas for process improvement and design and implement solutions.
- Ensure key meetings are well-managed and successful, e.g., quarterly business reviews, all-hands meetings, board meetings
- Coordinate with global teams, adapting to different time zones as necessary.
- Project Leadership for a few key programs that are impactful across the technology organization. Providing thought leadership on such programs and owning the end-to-end execution.
- Act as a primary point-of-contact for project stakeholders.
- Work with Technology managers and the Procurement team to enter and manage purchase requisitions
Qualifications:
- Able to work in the Hyderabad office 3 days a week.
- Bachelor's degree in business management, engineering, or related field.
- Minimum of 7 years of project management experience, preferably in technology or healthcare supply chain.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Excellent communication skills, both verbal and written.
- Experience with Claude Code is a plus.
- Experience in global capability centers is advantageous.
- Certification in project management methodologies is a plus.
Skills and Abilities:
- Proficient with AI or possesses a hunger to become proficient.
- Can assist the Sr Mgr, Tech Ops with thought leadership and strategic project management.
- Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables.
- Ability to work cross-functionally and influence outcomes.
- Self-driven with strategic thinking and attention to detail.
- Understanding of business process environments and performance enhancement.
- Experience with reporting and dashboard tools such as Jira, Aha!, and Tableau is a plus.
Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational efficiency within a dynamic global organization. The ideal candidate will possess a proactive mindset, strong leadership skills, and a passion for continuous improvement.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Job Summary:
We are looking for a Senior Software Engineer to build production-level reference architecture applications.The ideal candidate will be skilled in building back-end applications in AWS using Java, Springboot, Kubernetes, Kafka, Mongo, understands API and microservice concepts, built DR capabilities, and has utilized AI in generating code and tests. On the front-end, knowledge of Angular and Micro-Frontend approaches are ideal.
Qualifications:
- 5+ years of experience designing and implementing technological solutions using Java and SpringBoot within cloud environments
- Proficiency in Frontend WebApp development building SPA applications in Angular and deploying via AWS CloudFront
- Experience building sync/async/batch back-end microservices.
- Expertise in using AWS services like CloudFront, S3, SQS, Secrets Manager, KMS, API Gateway, IAM, EKS, ECS
- Proficient at debugging full-stack issues including AWS cloud network, access or configuration issues
- Kubernetes expertise running and debugging and optionally in admin/setup of clusters.
- 1+ years Mongo/Atlas experience
- Experience using Kafka
- Experience in designing, building and documenting APIs (i.e. OpenAPI) and building REST and/or GraphQL endpoints and using API Gateways
- Experienced with DR site fail-over, turn-away concepts and DR testing
- Proficiency using AI to generate code, unit test/code coverage and API tests
- Quality engineering experience running API, performance and scalability tests
- Experienced working within Agile SDLC environments (Kanban or Scrum)
Knowledge, Skills, and Abilities
- Good communication skills and collaborates well
- Responsible and trusted employee that raises questions and concerns early and often.
- Comfortable working in an Agile fast-paced environment
- Self-motivated and self-sufficient and is willing to learn and work in environment with only directional guidance and minor hand-holding Strong project management skills, with experience delivering complex automation initiatives.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills
Desired:
- Previous exposure or knowledge of Twilio products.
- Coding experience in any language. (reading and debugging)
- Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra and Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2 (APJ) on Twilio’s Voice, Platform Application & Segment teams
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts.
This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Review internal knowledge to stay current on industry shifts and standards.
- Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
- This position will also require supporting our customers on holidays to ensure that our customer’s needs are met
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
- A good understanding of Object-Oriented Programming (OOP) concepts
- Basic understanding of SQL and query-writing skills
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Desired:
- Understanding of WebRTC is a plus.
- Experience working collaboratively with team members in different geographic locations and time zones.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to influence and build effective working relationships with all levels of the organization.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Customer Success / Sr Customer Success Manager (US-Region)
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Customer Success / Sr Customer Success Manager (US-Region)
Experience: 7+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.
- Onboarding
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
- Work with customers to establish critical goals or other key performance indicators for Go-live.
- Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
- Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time
- Adoption and Value Quantification:
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
- Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support
- Conduct product demonstrations and presentations under the guidance of experienced
- Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates
- Customer Experience/Engagement
-
- Integrate retention, adoption, user experience and happiness as part of every customer engagement
- Partner with CS Operations to plan outreach campaigns based on customer
- Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
- Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
- Travel to the USA and Europe on Business Visa to grow customer network when required
- Renewal /Upsell/Cross Sell
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- Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
- Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers
What do we require?
- Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
- Experience in handling Enterprise customer accounts in the current / previous roles
- Strong customer management skills during advocacy/escalation with ability to influence clients'
- Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
- Willingness to learn and understand our solutions and being able to teach the product to our customers
- Time management skills and the ability to multi-task across multiple
- Worked and interacted with F500 organizations in the North American or European markets
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Comfortable working in extended time zones to align with the global team and in a fast-paced environment
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive.
What you’ll do
You’ll lead and grow an established, high-performing engineering team within the Support Experience organization. Your job is to start with what’s been built and make it better: grow the team, elevate the technical bar, and expand the team’s impact across Stripe.
In this role, your team will build support experiences for priority user segments, solving problems such as how platforms, enterprises, and consumer users get help from Stripe. This includes implementing new API endpoints for use across multiple products, data engineering to improve our support operations with real-time insights, or building AI-enabled product experiences designed for each segment’s unique needs. You’ll lead your team to use the best tools for each job, whether that means experimental machine learning applications or proven techniques for building scalable distributed systems.
Responsibilities
- Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
- Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
- Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
- Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
- Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
- Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience
- A passion for supporting both external users and internal customers
- Successfully recruited and built great teams
- The ability to thrive with a high level of autonomy and responsibility
- The desire to encourage a healthy, inclusive work environment that’s both supportive and challenging
- Clear and persuasive writing and in-person communication
Preferred qualifications
- You have experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
- You are comfortable planning in quarters, and can set a vision for several years
- You are excited about collaborating with teammates across Stripe’s organization to provide a wonderful support experience to users
- You are comfortable working with geographically distributed teams
- Experience managing multiple engineering teams
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the team
The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.
Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.
Working hours: In order to align with the working hours of the APAC Accelerate On Demand’s user base, the working hours for this role will be 7am to 4pm IST.
Responsibilities
- Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
- Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
- Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
- Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
- User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
- Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
- Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.
Who you are
We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.
If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
- 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
- Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
- Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.
Preferred qualifications
- Experience in providing technical support or customer implementations.
- Experience working with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
- Experience delivering live technical training to users.
- Comfortable with debugging API responses and writing API calls.
Ready to apply?
Apply to Stripe
Learning Experience Designer
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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
The Learning Experience Designer at Recorded Future focuses on creating high quality user education that builds Platform engagement. Working closely with SMEs, you will translate cybersecurity concepts into clear, practical learning experience. In this role, you will develop end-to-end instructional content, from videos to interactive modules, that helps users not only master the Recorded Future Platform but successfully apply it in their daily jobs.
What You’ll Do:
Instructional Design and Curriculum Development:
- Collaborate with subject matter experts to distill complex cybersecurity topics into clear, engaging content and role-specific scenarios for all users of the Recorded Future Platform.
- Craft SMART learning objectives, effective assessments, aligned with industry frameworks (i.e. NICE) that drive measurable performance outcomes, ensuring training is practical and applicable to the learners daily tasks.
- Leverage proven instructional design models (ADDIE / SAM / Blooms / Design Thinking) to analyze learner needs and structure sound and visually engaging learning solutions.
Content Delivery and Project Management:
- Consistently deliver courses on schedule, aligned with program timelines, priorities, and stakeholder expectations to ensure timely and effective enablement.
- Proactively maintain and enhance training content to reflect evolving product capabilities and emerging customer needs, ensuring every asset remains current and relevant to current workflows.
- Maintain high standards of accuracy and brand consistency across all deliverables by performing thorough quality checks and peer reviews to ensure error free and professional learning experiences.
What You'll Bring:
- Ability to rapidly create a storyboard from raw SME data, including the use of interactions, knowledge checks, videos, and images to design interactive, visually compelling, and instructionally sound eLearning experiences.
- Expertise with the Articulate Rise.
- Proficiency using Camtasia for media production and editing (audio and video) to enhance learner engagement and elevate the overall quality of instructional content.
- Solid understanding of core cybersecurity principles, ensuring learning experiences are technically accurate and relevant.
- Instructional Design certificate recently earned or in progress, demonstrating commitment to ongoing professional development and mastery of learning design principles.
- Experience in end-to-end content development with a track record of delivering clear, impactful and professional learning programs.
Preferred Qualifications:
- Prior experience in learning management system (LMS) administration, with a strong understanding of platform functionality, learning analytics, and content development workflows.
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Ready to apply?
Apply to Recorded Future
Senior Learning Experience Designer
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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
The Senior Learning Experience Designer at Recorded Future is an expert contributor responsible for transforming complex cybersecurity workflows into high-fidelity instructional content. You will focus on building practical, task-based learning experiences that enable users to effectively navigate and utilize the Recorded Future Platform. By applying advanced instructional methodologies, you will create instructional assets that reduce time-to-value and empower users to solve real-world security challenges.
What You'll Do:
Instructional Design and Curriculum Development:
- Partner with SMEs to deconstruct complex workflows into easy-to-understand learning. You will design and develop assets from labs to CTF-style challenges, to ensure learners can successfully apply technical concepts to real world applications.
- Rapidly translate technical SME workflows into high-quality storyboards for scenario-based applications; ensuring all instructional designs are anchored in a clear understanding of the business problem and focus on real-world skill application.
- Apply advanced adult learning theories to design scenario-based learning and simulations that mirror the daily reality of threat analysts and security engineers.
- Ensure all learning assets meet accessibility standards and inclusive design principles; serving as a resource for technical teams to ensure instructional content is usable by all learners, regardless of ability.
Content Delivery and Project Management:
- Manage the full development cycle for complex instructional projects, ensuring deliverables are accurate and meet established quality standards.
- Execute a thorough review process; quality assurance, for all assets, verifying technical functionality, brand consistency, and instructional integrity before launch.
- Work autonomously to coordinate with SMEs for technical information and deliver learning assets that align with project timelines.
What You'll Bring:
- Expert proficiency using Articulate Rise and Camtasia.
- Demonstrated ability to apply accessibility standards to all digital learning assets.
- Strong understanding of cybersecurity principles and personas.
- Experience delivering learning programs in a SaaS environment.
- Instructional Design certificate required.
Preferred Qualifications:
- Practical experience with LMS functionality and technical standards (SCORM/xAPI) to ensure seamless content deployment; ability to use basic learning data to identify areas for content improvement.
- Expert proficiency in Articulate Storyline.
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Ready to apply?
Apply to Recorded Future
Senior Account Manager, Promotional Medical Education
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At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Job Description
The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with Avant colleagues, and individual performance.
What you’ll do:
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Ensure quality and consistency across multiple tactics that are led by both Avant and external partners
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Provide oversight and consultation to Account Managers as it relates to project execution
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Act as the in-house client at all times by communicating client expectations to the crossfunctional team
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Act as the Customer Management Office (CMO) liaison within the respective account (vertical)
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Provide invoicing information and budget status updates to clients as requested
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Provide direction and review job scope changes and closeouts as necessary
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Provide peer-to-peer channel insights and recommendations
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Drive strategic partnerships with clients by having and applying knowledge of their products and objectives
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Lead and actively participate in strategic brainstorming sessions and annual strategic planning
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Assist the business owner as needed with the following tasks
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Create proposals for projects within assigned accounts
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Partner with finance team and project managers in budget development
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Perform other strategic work as delegated by the Account Director
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Ensure strategic objectives are met with each client project
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Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals
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Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
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Develop and manage project creative briefs and client scope statements
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Supervise projects to ensure tactical and strategic goals are met
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Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence
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Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)
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Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)
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Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
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Provide final approval on all deliverables to ensure strategic objectives are met
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Develop and communicate status reports with management and the client, monitor project and team results against client expectations
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Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed
This position is a perfect fit for you if:
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Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
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You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
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You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
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You are highly organized self-starter, able to work independently and under tight deadlines.
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You speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms
What you should have:
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BA/BS or equivalent required
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3-4 years of team leadership experience required
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3-4 years of client/customer management experience required
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2+ years in pharmaceutical sales/marketing preferred
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2+ years’ experience in strategic planning preferred
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Leadership experience in a corporate, marketing, or life sciences environment preferred
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Project management experience preferred
Pay Range: $85,000-$100,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Ready to apply?
Apply to Real Chemistry
About Hightouch
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
About The Role
As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
Ready to apply?
Apply to Hightouch
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role We are looking for a Staff Technical Writer based in Bangalore, reporting to the Manager, Technical Publications within the Technical Publications department. You will join a team at the forefront of cloud security, delivering a portfolio of capabilities in threat prevention, security, and business enablement. In this role, you will be a champion of innovation, making your mark on the product roadmap by transforming complex architecture into clear, impactful documentation.
What you’ll do (Role Expectations)
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Create high-quality technical documentation for Zscaler products
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Develop comprehensive API documentation to support developer integration
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Collaborate cross-functionally with subject matter experts from Engineering, Field Support, Sales, Training, and Product Marketing teams
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Lead and mentor fellow technical writers while supporting documentation project scheduling and management
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Contribute to the creation and maintenance of standards, style guides, and terminology best practices
Who You Are (Success Profile)
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You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
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You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
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You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
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You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
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You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
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Bachelor’s degree in Technical Writing, Communications, or a related field (equivalent certifications also accepted)
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8+ years of technical writing experience with demonstrated expertise in documenting REST APIs and related technologies
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Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON
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Proficiency in using collaborative tools like JIRA and Confluence
What Will Make You Stand Out (Preferred Qualifications)
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Deep understanding of networking and cloud security concepts
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Experience with threat intelligence or the application of AI in cybersecurity
- API Documentation
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Deputy Manager - Analytics and Insights to join our FP&A Analytics team. This is a hybrid role based in our Mohali Office, reporting to the Manager - Analytics and Insights, FP&A.
As Deputy Manager, you will serve as the architect and technical strategist for Finance’s modern data ecosystem—defining the Source of Truth for core SaaS metrics and building scalable, trusted data products. You will lead the professionalization of the Finance data stack in Snowflake and dbt, enabling automated reporting, faster forecasting, and high-impact analytics. You will also prototype and operationalize GenAI use cases to reduce manual effort and improve decision-making.
What you’ll do (Role Expectations)
- Define and own the governed, auditable data models for core SaaS metrics (ARR, NRR, and churn), ensuring all complex business logic is accurately translated into the data architecture
- Utilize expert-level SQL and Python to design and build analytical datasets within Snowflake that power critical FP&A reporting, forecasting, and executive insights
- Manage the Finance DBT environment by overseeing project structure, standards, testing strategies, and performance optimization, while migrating legacy logic into modern, modular facts and dimensions
- Lead efforts to identify operational bottlenecks and develop robust SQL and Python frameworks designed to eliminate manual work and streamline financial data workflows
- Spearhead the prototyping of RAG and LangChain-based solutions to provide automated business commentary and enhance self-serve insights through cutting-edge AI
Who You Are (Success Profile)
- You act like an owner whose passion for the mission fuels a bias for action and an operation of high integrity. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who is ambitious for the team, embracing a challenging culture by giving and receiving feedback with clarity and respect.
- You are a pragmatic builder obsessed with creating, iterating, and shipping, balancing technical excellence with the need to deliver value quickly.
- You are data-driven, using analytics to find the truth and value evidence over assumptions to drive better outcomes.
- You think at scale, connecting your work to the global company mission and building solutions that are built to last in a high-growth environment.
What We’re Looking for (Minimum Qualifications)
- 5–7+ years in Finance Analytics, Analytics Engineering, or Data Engineering with strong exposure to finance systems and metrics
- Expert SQL with deep Snowflake experience including data modeling, optimization, and warehousing best practices at scale
- Strong Python proficiency for data engineering and automation including APIs, pipelines, and frameworks
- Significant hands-on DBT experience focusing on dependencies, testing strategy, standards, and CI/CD concepts
- Practical experience designing and operating ELT pipelines and orchestration such as Airflow or Prefect along with dimensional and schema design
What Will Make You Stand Out (Preferred Qualifications)
- Hands-on GenAI implementation experience with LangChain, LlamaIndex, or OpenAI APIs, ideally with RAG patterns applied to finance workflows
- Proven mentorship or code review experience setting engineering standards and elevating junior analysts and engineers
- Experience supporting SaaS at scale including hyper-growth metrics complexity, evolving governance, and multi-source finance data
#LI-HG1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Senior Developer & Technical Project Manager
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Role Overview
You will take ownership of development across our web applications and SaaS products. This includes building new features, reviewing and improving existing code, managing technical projects, and ensuring our systems are secure, scalable, and aligned with our long-term vision. You will work closely with leadership and non-technical team members, so strong communication and the ability to translate technical concepts into clear direction is essential.
Key Responsibilities
Development & Code Ownership
● Build, test, and deploy features for our SaaS web applications
● Read, analyze, and improve existing codebases
● Ensure code quality, scalability, and maintainability
● Identify and fix vulnerabilities, inefficiencies, and poor architecture
● Establish and enforce development best practices and standards
Technical Strategy & Architecture
● Design systems and features with long-term scalability in mind
● Make decisions on frameworks, tools, and structure
● Evaluate AI-generated code for accuracy and quality before implementation
● Optimize performance and system reliability
Project Management
● Own development timelines and deliverables
● Break down projects into clear tasks and milestones
● Collaborate with internal team members (marketing, ops, leadership)
● Ensure projects move forward proactively without constant oversight
AI-Enhanced Development
● Use tools like Claude and Abacus to accelerate development where appropriate
● Prompt effectively and refine outputs
● Validate and improve AI-generated code (not blindly trust it)
Deployment & DevOps
● Manage code through GitHub workflows
● Deploy and maintain applications via Vercel (or similar platforms)
● Handle integrations, APIs, and third-party tools
● Troubleshoot bugs, outages, and performance issues
Who You Are
● A true developer first — you understand code deeply, not just tools
● Experienced enough to recognise bad code, security risks, and poor structure immediately
● Comfortable working in fast-moving environments with evolving products
● Highly proactive — you don’t wait to be told what to do
● Strong communicator with excellent English (written and verbal)
● Organised and capable of managing multiple projects simultaneously
Required Experience
● 5+ years of hands-on development experience
● Proven ability to work within and improve existing codebases
● Experience building and maintaining web applications or SaaS products
● Strong understanding of:
○ Frontend and/or full-stack development
○ APIs and integrations
○ GitHub workflows
○ Deployment platforms (Vercel preferred)
● Experience reviewing code for quality, security, and scalability
This Role Is NOT For You If...
● You rely entirely on AI to write and understand code
● You struggle to explain technical concepts clearly
● You need constant direction or supervision
● You prioritise speed over quality and long-term structure
Ready to apply?
Apply to Particle41
Senior Data Delivery & Dashboard Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Company Descriptor
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Delivery & Dashboards Executive role will report into the Dashboard Manager. The Data Delivery & Dashboards Executive will be a key member of the newly formed India-based Data Management & Delivery Hub, supporting quantitative healthcare market research projects across global markets. As a Dashboard Developer Executive, you build and maintain high impact dashboards and data visualizations that transform raw market research data into actionable insights. You’ll collaborate with researchers, analysts, and engineers to ensure data flows seamlessly from collections to visual storytelling. You will also support the team in delivering insightful, user-friendly dashboards through automated tools and off-the-shelf solutions. This is a fantastic opportunity to develop your skills in data management, quality assurance, and data visualisation, while working alongside an experienced team in a dynamic, global environment. Skill Set required
What you'll be doing
Brand Equity tracking support with our in-house platform:
- Maintain the pipeline for the project data process flow (this includes receival of data into in-hosue Tool, through the data processing stage into the storage mart, through the python utilities into required outputs)
- Maintain and update python utilities when required due to changes from the research team
- Manage and rectify when failures occur in the pipeline, liaising with both the data providers, research team and developers on the dashboard
- Manage the storage mart and data warehouse
- Support team with edits in-house platform
Data Quality Checks:
Assist in performing detailed quality control checks on large and complex datasets to ensure accuracy, completeness, and consistency.
Data Transformation & Standardisation:
Support the transformation and standardisation of data files to align with internal data structures, project needs, and client-specific formats.
Dashboard Support & Maintenance:
Assist in the creation, population, and maintenance of dashboards using off-the-shelf tools (e.g., Power BI, Tableau, or similar platforms), ensuring outputs are clear, accurate, and aligned with research objectives.
Data Delivery Management:
Help manage and organise the final delivery of data files and dashboards to internal teams and clients, ensuring timely and error-free execution.
Collaboration Across Teams:
Work closely with internal stakeholders including Development team, Data Processing, Scripting, Project Management and Research teams to ensure smooth handovers and integration of deliverables.
Documentation & Reporting:
Maintain clear documentation of processes, data transformation steps, and QC logs to support transparency, reproducibility, and audit-readiness.
Continuous Learning & Development:
Engage in training opportunities to build knowledge in healthcare data, market research workflows, dashboarding tools, and data handling best practices.
What you'll need
Your skills and experience:
Technical Expertise
- Atleast 5+ years expertise in languages like Python and SQL.
- Mastery in advanced Core Python (generators, decorators, OOP, async programming), architecture design.
- Proficient in libraries like Pandas - Joins, Melting, handling missing values, NumPy, TensorFlow etc.
- Proficient in SQL (PostgreSQL, MySQL).
- Understanding MVC/MVT, microservices, and system design principles.
- Experience in setup of data pipelines is highly desirable.
- Knowledge of high-performance framework (Django, FastAPI, Flask) is a plus.
- Cloud platform expertise (AWS, Azure, GCP), and building ETL/ELT pipelines.
- Experience in version control system.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Senior Research Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Company Descriptor
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Senior Research Executive will play a pivotal role in the new hub, reporting into a Research Manager based in Gurgaon and with additional training and support from the UK office.
What you'll be doing
- Your role will involve supporting the day-to-day delivery of multiple quantitative research projects, ensuring timelines are met and outputs are delivered to a high standard.
- You will write and refine questionnaires, with input from senior team members, ensuring alignment with research objectives.
- You will be responsible for conducting analysis, including reviewing data tables, coding open-end responses and supporting development of table specifications, ensuring outputs are accurate and robust.
- You will contribute to the preparation of client deliverables, including drafting report templates in PowerPoint and supporting the development of final reports.
- You will work closely with project management teams to support fieldwork execution and troubleshoot any issues that arise.
- You will provide regular updates to your manager on project progress and will begin to contribute to internal discussions on findings and implications.
- You will also support on-the-job coaching of more junior team members where appropriate.
What you'll need
- 3-4 years of experience in market research (ideally healthcare but can be other market research sectors)
- Strong project management skills demonstrating the ability to multi-task
- Ability to work under pressure and to tight deadlines
- Attention to detail
- High level of proficiency with Excel or SPSS
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Senior Scripting Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Company Descriptor
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Sr Executive Scripting role will report into The Scripting Manager position. The role will involve working on the live projects as scripter, support the Scripting Manager to collaborate with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business.
What you'll be doing
- Review questionnaires for scripting feasibility and flag potential issues.
- Strong understanding of survey logic, variables, and questionnaire structures.
- Scripting and programming medium complexity online surveys using the Confirmit platform, incorporating logic, custom routing, and question validation to ensure seamless user experience and data accuracy
- Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
- Implement complex logic, routing, masking, randomization, validations, and loop structures
- Managing workloads of the one own self as well Executive in the Team and delivery across projects
- Liaising with leads in the Team, advising on best practice, and assisting with problem solving
What you'll need
- Having 4+ years’ experience in scripting role within a market research agency (ideally healthcare but can be other market research sectors)
- Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
- Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail and quality orientation.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Associate Manager - Pricing
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About Inizio
Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.
Inizio Ignite, Research Partnership
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.
Here’s what you’ll be doing:
Core, but not exclusive, responsibilities will include:
- Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
- Vendor selection at RFQ stage and quote collection from third parties
- Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
- Completion of client cost sheets
- Assistance with RFI client pricing exercises
- Successful handover of final project cost sheets to The Project Management Team
- Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy
Here’s what you’ll need:
- Strong commercial, analytical and organizational skills with attention to detail.
- More than 5 years of experience in a role involving costs and negotiations or at market research agency
- Significant experience with teamwork and collaboration
- Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
- High level of accuracy and attention to detail
- Confident liaising with a variety of internal and external stakeholders
- Excellent Excel and numerical skills
- Familiarity with inflation indices and pricing models is a plus.
- Finance degree or relevant discipline degree.
- Proactive, dedicated and enthusiastic ‘can do’ attitude and approach
Our Pledge
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Data Processing Manager
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Company Descriptor
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Processing Manager role will report into The Data Processing Sr Manager position. The Data Processing Manager will be a key member of the India-based Data Processing Hub, supporting quantitative healthcare market research projects across global markets. This role is responsible for the accurate and timely production of tabulations, both interim and final, and requires close collaboration with research, project management, and scripting teams. This will include:
What you'll be doing
- Running and validating interim and final tabulations (uncoded and coded) for quantitative research studies using relevant software (e.g., Q, Quantum, SPSS, Excel-based platforms, or proprietary tools).
- Ensuring all tabulations meet internal and client-specific formatting, logic, and output requirements.
- Checking tabulated data for accuracy, completeness, and consistency before delivery.
- Supporting QA processes and documentation to maintaining high data standards across projects.
- Lead in preparing raw datasets for processing, including basic cleaning, formatting, and consistency checks.
- Working with coded and uncoded datasets, ensuring proper integration into final tabulation outputs.
- Liaising with scripting/programming team to ensure accurate data structure for tabulation.
- Working closely with the research and project management teams to understand project requirements, timelines, and deliverables.
- Providing input and feedback to internal stakeholders to optimise processes and outputs.
- Managing assigned tasks of Execcutive within deadlines and flag any delays or data issues proactively to the manager and wider team.
- Maintaining clear documentation of tabulation processes and version control.
- Supporting in updating project logs and workflow tracking systems.
- Continuously improving knowledge of data processing tools, tabulation best practices, and healthcare market research processes.
- solving
What you'll need
- More than 8+ years of experience in a data processing within a market research agency (ideally healthcare but can be other market research sectors)
- Expert proficiency in data tabulation software (preferably Q, but Quantum or similar will be considered as well)
- Exposure to or understanding of survey scripting tools and survey data structures is a plus
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior and Jr team members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail with a strong focus on data accuracy and consistency.
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Research Manager
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Job Description
-
About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Company Descriptor
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Research Manager will play a pivotal role in the new hub, reporting to an Associate Director.
What you'll be doing
- Your role will involve supporting the day-to-day delivery of multiple quantitative research projects, ensuring timelines are met and outputs are delivered to a high standard.
- You will write and refine questionnaires, with input from senior team members, ensuring alignment with research objectives.
- You will be responsible for conducting analysis, including reviewing data tables, coding open-end responses and supporting development of table specifications, ensuring outputs are accurate and robust.
- You will contribute to the preparation of client deliverables, including drafting report templates in PowerPoint and supporting the development of final reports.
- You will work closely with project management teams to support fieldwork execution and troubleshoot any issues that arise.
- You will provide regular updates to your manager on project progress and will begin to contribute to internal discussions on findings and implications.
- You will also support on-the-job coaching of more junior team members where appropriate.
What you'll need
- 5-6+ years of experience in market research with healthcare experience (or experience in other research sectors)
- Appreciation of marketing / client side issues
- Self-motivated and able to work independently
- Good communication skills - both verbal and written
- Ability to multi task under pressure and to tight deadlines
- High level of proficiency with Excel or SPSS
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
About Inizio
Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.
Inizio Ignite, Research Partnership
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.
Here’s what you’ll be doing:
Core, but not exclusive, responsibilities will include:
- Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
- Vendor selection at RFQ stage and quote collection from third parties
- Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
- Completion of client cost sheets
- Assistance with RFI client pricing exercises
- Successful handover of final project cost sheets to The Project Management Team
- Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy
Here’s what you’ll need:
- Strong commercial, analytical and organizational skills with attention to detail.
- More than 5 years of experience in a role involving costs and negotiations or at market research agency
- Significant experience with teamwork and collaboration
- Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
- High level of accuracy and attention to detail
- Confident liaising with a variety of internal and external stakeholders
- Excellent Excel and numerical skills
- Familiarity with inflation indices and pricing models is a plus.
- Finance degree or relevant discipline degree.
- Proactive, dedicated and enthusiastic ‘can do’ attitude and approach
Our Pledge
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.
Ready to apply?
Apply to Inizio
About iNIZIO
At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.
What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.
About the role
You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.
You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.
You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.
This role is fully remote and reports to the People Services L&D Team Lead.
Here’s what you’ll be doing:
- Manage the People Services inbox, handling queries efficiently and escalating when necessary.
- Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
- Provide day-to-day execution of tasks related to L & D systems, planning and content.
- Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
- Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
- Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
- Create and manage learner audiences for training assignments and targeting.
- Oversee course cancellations and ensure timely updates and communications in LMS
- Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
- Support CoE projects, including learning content creation using approved templates.
- Assist in the setting up of curricula for new learning programs.
- Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
- Generate and maintain capacity reports for upcoming training sessions
- Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
- Provide data-driven insights to inform planning and review meetings.
- Support purchase orders (POs) and finance-related processes for items managed in the CoE.
- Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
- Support any other People Services & L & D activities as requested by your manager.
What do you bring to the role?
- Previous experience in a Learning and Development, HR or related role.
- Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
- Strong organizational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy in managing content, reports and data.
- Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
- Experience with ServiceNow (SNOW) or a similar ticketing system.
- Strong communication skills, with the ability to provide clear learner updates and usability feedback.
- Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
- Detail-oriented with the ability to manage multiple tasks and deadlines.
- A proactive and collaborative team player
- Experience of working within a L & D matrix / shared services model within a large complex organisation
Our Pledge
At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
Ready to apply?
Apply to Inizio
Learning & Development Specialist
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About iNIZIO
At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.
What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.
About the role
You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.
You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.
You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.
This role is fully remote and reports to the People Services L&D Team Lead.
Here’s what you’ll be doing:
- Manage the People Services inbox, handling queries efficiently and escalating when necessary.
- Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
- Provide day-to-day execution of tasks related to L & D systems, planning and content.
- Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
- Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
- Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
- Create and manage learner audiences for training assignments and targeting.
- Oversee course cancellations and ensure timely updates and communications in LMS
- Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
- Support CoE projects, including learning content creation using approved templates.
- Assist in the setting up of curricula for new learning programs.
- Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
- Generate and maintain capacity reports for upcoming training sessions
- Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
- Provide data-driven insights to inform planning and review meetings.
- Support purchase orders (POs) and finance-related processes for items managed in the CoE.
- Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
- Support any other People Services & L & D activities as requested by your manager.
What do you bring to the role?
- Previous experience in a Learning and Development, HR or related role.
- Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
- Strong organizational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy in managing content, reports and data.
- Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
- Experience with ServiceNow (SNOW) or a similar ticketing system.
- Strong communication skills, with the ability to provide clear learner updates and usability feedback.
- Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
- Detail-oriented with the ability to manage multiple tasks and deadlines.
- A proactive and collaborative team player
- Experience of working within a L & D matrix / shared services model within a large complex organisation
Our Pledge
At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Scripting Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Executive Scripting role will report into The Scripting Manager position. The role will involve working on the live projects as scripter, support the Scripting Manager to collaborate with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business.
What you'll be doing
- Review questionnaires for scripting feasibility and flag potential issues.
- Strong understanding of survey logic, variables, and questionnaire structures.
- Scripting and programming medium complexity online surveys using the Confirmit platform, incorporating logic, custom routing, and question validation to ensure seamless user experience and data accuracy
- Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
- Implement complex logic, routing, masking, randomization, validations, and loop structures
- Liaising with leads in the Team, advising on best practice, and assisting with problem solving
What you'll need
- 2+ years’ experience in scripting role within a market research agency (ideally healthcare but can be other market research sectors)
- Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
- Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail and quality orientation.
Ideal candidate will have
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization.
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Senior Data Processing Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Processing Executive role will report into The Data Processing Manager position. The Data Processing Executive will be a key member of the newly formed India-based Data Processing Hub, supporting quantitative healthcare market research projects across global markets. This role is responsible for the accurate and timely production of tabulations, both interim and final, and requires close collaboration with research, project management, and scripting teams.
What you'll be doing
- Running and validating interim and final tabulations (uncoded and coded) for quantitative research studies using relevant software (e.g., Q, Quantum, SPSS, Excel-based platforms, or proprietary tools).
- Ensuring all tabulations meet internal and client-specific formatting, logic, and output requirements.
- Checking tabulated data for accuracy, completeness, and consistency before delivery.
- Supporting QA processes and documentation to maintaining high data standards across projects.
- Assisting in preparing raw datasets for processing, including basic cleaning, formatting, and consistency checks.
- Working with coded and uncoded datasets, ensuring proper integration into final tabulation outputs.
- Liaising with scripting/programming team to ensure accurate data structure for tabulation.
- Working closely with the research and project management teams to understand project requirements, timelines, and deliverables.
- Providing input and feedback to internal stakeholders to optimise processes and outputs.
- Managing assigned tasks within deadlines and flag any delays or data issues proactively to the manager and wider team.
- Maintaining clear documentation of tabulation processes and version control.
- Support in updating project logs and workflow tracking systems.
- Continuously improving knowledge of data processing tools, tabulation best practices, and healthcare market research processes.
What you'll need
- More than 2 years of experience in a data processing within a market research agency (ideally healthcare but can be other market research sectors)
- Basic to intermediate proficiency in data tabulation software (preferably Q, but Quantum or similar will be considered as well)
- Exposure to or understanding of survey scripting tools and survey data structures is a plus
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior team members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail with a strong focus on data accuracy and consistency.
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Senior Scripting Manager
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Your primary role:
The Scripting Senior Manager role will report to Associate Director based out of India. The role will involve scaling and running the scripting function, working with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business, as well as managing more junior data processing staff and actual scripting. This will include:
- Delivery of the scripting work, working with a variety of senior stakeholders to understand requirements and suggest improvements.
- Implementation of new processes and policies, including preparing “the best practice” manuals and guides for Research and Project Management staff globally.
- Supporting a transition from an outsourced model to a blended in-house approach.
- Line management of 1-2 junior Scripting Executives / Managers, including training, mentoring and involvement in recruitment and selection.
- Scripting and programming complex online surveys using the Confirmit platform, incorporating advanced logic, custom routing, and question validation to ensure seamless user experience and data accuracy
- Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
- Managing workloads of the team and delivery across projects
- Liaising with internal clients, advising on best practice, and assisting with problem solving
About You…
Your skills and experience:
- More than 10 years of experience in a scripting role within a market research agency in healthcare sector
- Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
- Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of managing a team
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
Ideal profile:
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Life at Research Partnership:
We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:
- A comprehensive training and development programme for all staff, from entry level apprentice to senior management
- Opportunities for international travel and collaboration
- A relaxed and friendly working environment
About Inizio Advisory:
Research Partnership is part of Inizio Advisory, a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Data Quality Senior Analyst
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We invite you to come grow with us. Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. About the role: The Data Quality Analyst role will work alongside colleagues in Europe, India and Singapore on major Brand Equity tracking projects for a global client covering multiple Therapy Areas across a number of international markets. The position will report into the Program Data Manager, based in the UK, with direct colleagues in analytics based in India and the UK. This is a high profile client and project for our business, providing a platform for the project team to have a significant impact on the client’s brand strategies. The role will involve working with our Research project teams, the Data Management & Dashboards team and with analytics experts to investigate and check data across multiple workstreams for our major tracking programs, primarily using Python. About the team: The Gurugram hub office is part of our global team, partnering with colleagues across different functional areas and specialisms. This is an exciting period of growth for Inizio Ignite | Research Partnership, as we expand into the fast-growing Indian market. Your primary role:
As Data Quality Analyst, you will support the Program Data Manager to ensure data quality and consistency throughout the reporting cycle on our Major Tracking programs. You will also support with advising the Research project teams and Data Management & Dashboard teams based in Europe, India and Singapore. Technical Expertise· Python (3 to 6 years) experience for data processing, automation, and pipeline support · Experience managing end-to-end data pipelines (ingestion, transformation, storage, outputs) Database Expertise· Strong SQL skills using PostgreSQL, MySQL, or MS SQL · Experience with data modelling and working with data marts / warehouses to support dashboard performance. Dashboarding & Visualization· Hands-on experience with Power BI, Tableau, or similar BI tools · Ability to support dashboard population, maintenance, and data validation Cloud & Platform Exposure (Nice to Have)· Exposure to cloud-based data processing environments (AWS or Google Cloud) · Familiarity with version control and structured deployment processes Soft Skills & Behaviors
Life at Inizio Ignite | Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: · A comprehensive training and development programme for all staff, from entry level apprentice to senior management · Opportunities for international travel and collaboration · A relaxed and friendly working environment Further information: This is a full-time role and is available in a hybrid pattern, based at our fantastic Inizio Advisory location in Gurugram. This role’s working hours will be 13:30 to 22:30 from Monday to Thursday and 11:30 to 20:30 on Friday. |
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Any specific information that you would want us to gather from the candidates. |
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Technical: 1. Experience with Python 2. Experience with PostgreSQL, MySQL, or MS SQL 3. Experience managing end-to-end data pipelines 4. Experience with data warehousing / data marts Capabilities: 1. Ability to work autonomously with limited direct oversight / instruction 2. Client-facing capabilities to explain data management challenges/requirements 3. Working with a globally distributed team |
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Research Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Research Executive will play an important role in the new hub, reporting into an Associate Director based in Gurgaon and with additional training and support from the UK office.
What you'll be doing
- Act as the main contact / bridge between Project Manager and RP Field, ensuring the fieldwork process runs smoothly and in line with expectations:
- Updating all parties on any change (sample, timings, specifications etc)
- Working with RP Field to answer fieldwork queries regarding sample, timings or any other project-related issues.
- Management of subcontractors and freelance consultants (freelance proof readers, link checkers, coders)
- Ensure all project team members, RP Field, suppliers and freelancers are trained and certified in the most up to date compliance requirements
- Provide feedback to your Manager as well as regular updates to the client
- Responsible for checking the raw data, writing the tab spec, coding the open ended verbatim and checking the interim and final data tables
- Oversee the initial charting of quant data – checking for errors/understanding
- Help prepare sections of the final client presentation, with significant input from the manager.
- Attend debrief meetings for final audit of compliance records
What you'll need
- 1-5 years of experience in market research in any sector (ideally healthcare but not essential)
- Commitment to client service and “getting the job done”
- Strong verbal and written communication
- Attention to detail
- Ability to multi-task
Ideal candidate should be
- Proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
- Collaborative team player who works well with colleagues
- Communicate ideas and issues in an effective, straightforward fashion
- Highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Research Partnership
Data Processing Executive-2
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Processing Executive role will report into The Data Processing Manager position. The Data Processing Executive will be a key member of the newly formed India-based Data Processing Hub, supporting quantitative healthcare market research projects across global markets. This role is responsible for the accurate and timely production of tabulations, both interim and final, and requires close collaboration with research, project management, and scripting teams.
What you'll be doing
- Running and validating interim and final tabulations (uncoded and coded) for quantitative research studies using relevant software (e.g., Q, Quantum, SPSS, Excel-based platforms, or proprietary tools).
- Ensuring all tabulations meet internal and client-specific formatting, logic, and output requirements.
- Checking tabulated data for accuracy, completeness, and consistency before delivery.
- Supporting QA processes and documentation to maintaining high data standards across projects.
- Assisting in preparing raw datasets for processing, including basic cleaning, formatting, and consistency checks.
- Working with coded and uncoded datasets, ensuring proper integration into final tabulation outputs.
- Liaising with scripting/programming team to ensure accurate data structure for tabulation.
- Working closely with the research and project management teams to understand project requirements, timelines, and deliverables.
- Providing input and feedback to internal stakeholders to optimise processes and outputs.
- Managing assigned tasks within deadlines and flag any delays or data issues proactively to the manager and wider team.
- Maintaining clear documentation of tabulation processes and version control.
- Support in updating project logs and workflow tracking systems.
- Continuously improving knowledge of data processing tools, tabulation best practices, and healthcare market research processes.
What you'll need
- More than 2 years of experience in a data processing within a market research agency (ideally healthcare but can be other market research sectors)
- Basic to intermediate proficiency in data tabulation software (preferably Q, but Quantum or similar will be considered as well)
- Exposure to or understanding of survey scripting tools and survey data structures is a plus
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior team members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail with a strong focus on data accuracy and consistency.
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Putnam
Senior Data Processing Executive-1
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Processing Executive role will report into The Data Processing Manager position. The Data Processing Executive will be a key member of the newly formed India-based Data Processing Hub, supporting quantitative healthcare market research projects across global markets. This role is responsible for the accurate and timely production of tabulations, both interim and final, and requires close collaboration with research, project management, and scripting teams.
What you'll be doing
- Running and validating interim and final tabulations (uncoded and coded) for quantitative research studies using relevant software (e.g., Q, Quantum, SPSS, Excel-based platforms, or proprietary tools).
- Ensuring all tabulations meet internal and client-specific formatting, logic, and output requirements.
- Checking tabulated data for accuracy, completeness, and consistency before delivery.
- Supporting QA processes and documentation to maintaining high data standards across projects.
- Assisting in preparing raw datasets for processing, including basic cleaning, formatting, and consistency checks.
- Working with coded and uncoded datasets, ensuring proper integration into final tabulation outputs.
- Liaising with scripting/programming team to ensure accurate data structure for tabulation.
- Working closely with the research and project management teams to understand project requirements, timelines, and deliverables.
- Providing input and feedback to internal stakeholders to optimise processes and outputs.
- Managing assigned tasks within deadlines and flag any delays or data issues proactively to the manager and wider team.
- Maintaining clear documentation of tabulation processes and version control.
- Support in updating project logs and workflow tracking systems.
- Continuously improving knowledge of data processing tools, tabulation best practices, and healthcare market research processes.
What you'll need
- More than 2 years of experience in a data processing within a market research agency (ideally healthcare but can be other market research sectors)
- Basic to intermediate proficiency in data tabulation software (preferably Q, but Quantum or similar will be considered as well)
- Exposure to or understanding of survey scripting tools and survey data structures is a plus
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior team members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail with a strong focus on data accuracy and consistency.
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite | Putnam
Data Quality Analyst
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|
We invite you to come grow with us. Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. About the role: The Data Quality Analyst role will work alongside colleagues in Europe, India and Singapore on major Brand Equity tracking projects for a global client covering multiple Therapy Areas across a number of international markets. The position will report into the Program Data Manager, based in the UK, with direct colleagues in analytics based in India and the UK. This is a high profile client and project for our business, providing a platform for the project team to have a significant impact on the client’s brand strategies. The role will involve working with our Research project teams, the Data Management & Dashboards team and with analytics experts to investigate and check data across multiple workstreams for our major tracking programs, primarily using Python. About the team: The Gurugram hub office is part of our global team, partnering with colleagues across different functional areas and specialisms. This is an exciting period of growth for Inizio Ignite | Research Partnership, as we expand into the fast-growing Indian market. Your primary role:
As Data Quality Analyst, you will support the Program Data Manager to ensure data quality and consistency throughout the reporting cycle on our Major Tracking programs. You will also support with advising the Research project teams and Data Management & Dashboard teams based in Europe, India and Singapore. Technical Expertise· Python (3 to 6 years) experience for data processing, automation, and pipeline support · Experience managing end-to-end data pipelines (ingestion, transformation, storage, outputs) Database Expertise· Strong SQL skills using PostgreSQL, MySQL, or MS SQL · Experience with data modelling and working with data marts / warehouses to support dashboard performance. Dashboarding & Visualization· Hands-on experience with Power BI, Tableau, or similar BI tools · Ability to support dashboard population, maintenance, and data validation Cloud & Platform Exposure (Nice to Have)· Exposure to cloud-based data processing environments (AWS or Google Cloud) · Familiarity with version control and structured deployment processes Soft Skills & Behaviors
Life at Inizio Ignite | Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: · A comprehensive training and development programme for all staff, from entry level apprentice to senior management · Opportunities for international travel and collaboration · A relaxed and friendly working environment Further information: This is a full-time role and is available in a hybrid pattern, based at our fantastic Inizio Advisory location in Gurugram. This role’s working hours will be 13:30 to 22:30 from Monday to Thursday and 11:30 to 20:30 on Friday. |
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Any specific information that you would want us to gather from the candidates. |
|
Technical: 1. Experience with Python 2. Experience with PostgreSQL, MySQL, or MS SQL 3. Experience managing end-to-end data pipelines 4. Experience with data warehousing / data marts Capabilities: 1. Ability to work autonomously with limited direct oversight / instruction 2. Client-facing capabilities to explain data management challenges/requirements 3. Working with a globally distributed team |
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Manager, Data Science
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About Inizio Ignite
We are Inizio Ignite, the global advisory partner for health and life sciences encompassing connected expertise across Research Partnership, Putnam, STEM, and Vynamic. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – helping healthcare leaders shape strategy and drive meaningful change.
About the Role
We are seeking an experienced Data Science Manager to join our team at Inizio Ignite. The ideal candidate will bring deep machine learning expertise, strong GenAI and cloud competencies, and hands-on experience delivering analytical solutions that drive meaningful business impact for life sciences clients.
This leader will manage data scientists, oversee project delivery, partner with cross-functional teams, and shape the development of innovative AI/ML solutions.
What you'll be doing
Leadership & Delivery
- Lead and manage a team of data scientists, providing technical guidance, mentorship, and performance oversight.
- Own end-to-end delivery of data science and GenAI engagements for pharma/biotech clients.
- Translate business problems into analytical frameworks and ensure high-quality, timely project execution.
- Drive adoption of AI/ML capabilities across client engagements and internal initiatives.
Technical Responsibilities
- Architect, design, and review ML, statistical, and GenAI solutions, ensuring scalability, accuracy, and alignment with business objectives.
- Oversee the development, validation, and deployment of predictive models, NLP pipelines, and GenAI-based applications (e.g., summarization, insights automation, generative workflows).
- Lead cloud-based solution deployment (AWS, Azure, or GCP) including orchestration, MLOps best practices, and integration with enterprise systems.
- Ensure adherence to model governance, compliance, and responsible AI frameworks.
What you'll need
- Extensive experience in data science or advanced analytics roles, with at least 2–3 years in a leadership or managerial capacity.
- Ideally prior experience in pharmaceutical, biotech, or healthcare consulting is mandatory.
- Strong expertise in machine learning, NLP, deep learning, and GenAI (LLMs, prompt engineering, RAG, fine-tuning, embeddings).
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP; exposure to MLOps frameworks preferred.
- Proficiency in Python, SQL, and common DS/ML libraries (TensorFlow, PyTorch, scikit-learn, Hugging Face, LangChain, etc.).
- Proven experience managing teams, delivering client projects, and presenting to senior stakeholders.
- Good to have understanding of pharma datasets (claims, RWE, clinical, medical insights, social data) and key use cases.
- Experience building GenAI solutions in production environments
Our Pledge
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Scripting Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Executive Scripting role will report into The Scripting Manager position. The role will involve working on the live projects as scripter, support the Scripting Manager to collaborate with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business.
What you'll be doing
- Review questionnaires for scripting feasibility and flag potential issues.
- Strong understanding of survey logic, variables, and questionnaire structures.
- Scripting and programming medium complexity online surveys using the Confirmit platform, incorporating logic, custom routing, and question validation to ensure seamless user experience and data accuracy
- Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
- Implement complex logic, routing, masking, randomization, validations, and loop structures
- Liaising with leads in the Team, advising on best practice, and assisting with problem solving
What you'll need
- 2+ years’ experience in scripting role within a market research agency (ideally healthcare but can be other market research sectors)
- Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
- Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail and quality orientation.
Ideal candidate will have
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization.
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Senior Data Processing Executive
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.
Role Overview
The Data Processing Executive role will report into The Data Processing Manager position. The Data Processing Executive will be a key member of the newly formed India-based Data Processing Hub, supporting quantitative healthcare market research projects across global markets. This role is responsible for the accurate and timely production of tabulations, both interim and final, and requires close collaboration with research, project management, and scripting teams.
What you'll be doing
- Running and validating interim and final tabulations (uncoded and coded) for quantitative research studies using relevant software (e.g., Q, Quantum, SPSS, Excel-based platforms, or proprietary tools).
- Ensuring all tabulations meet internal and client-specific formatting, logic, and output requirements.
- Checking tabulated data for accuracy, completeness, and consistency before delivery.
- Supporting QA processes and documentation to maintaining high data standards across projects.
- Assisting in preparing raw datasets for processing, including basic cleaning, formatting, and consistency checks.
- Working with coded and uncoded datasets, ensuring proper integration into final tabulation outputs.
- Liaising with scripting/programming team to ensure accurate data structure for tabulation.
- Working closely with the research and project management teams to understand project requirements, timelines, and deliverables.
- Providing input and feedback to internal stakeholders to optimise processes and outputs.
- Managing assigned tasks within deadlines and flag any delays or data issues proactively to the manager and wider team.
- Maintaining clear documentation of tabulation processes and version control.
- Support in updating project logs and workflow tracking systems.
- Continuously improving knowledge of data processing tools, tabulation best practices, and healthcare market research processes.
What you'll need
- More than 2 years of experience in a data processing within a market research agency (ideally healthcare but can be other market research sectors)
- Basic to intermediate proficiency in data tabulation software (preferably Q, but Quantum or similar will be considered as well)
- Exposure to or understanding of survey scripting tools and survey data structures is a plus
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of working with senior team members
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
- High attention to detail with a strong focus on data accuracy and consistency.
- Logical thinking and ability to troubleshoot errors or discrepancies in tabulated data.
- Ability to interpret tabulation specifications and apply them accurately.
Ideal candidate should be
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Senior Scripting Manager
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Your primary role:
The Scripting Senior Manager role will report to Associate Director based out of India. The role will involve scaling and running the scripting function, working with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business, as well as managing more junior data processing staff and actual scripting. This will include:
- Delivery of the scripting work, working with a variety of senior stakeholders to understand requirements and suggest improvements.
- Implementation of new processes and policies, including preparing “the best practice” manuals and guides for Research and Project Management staff globally.
- Supporting a transition from an outsourced model to a blended in-house approach.
- Line management of 1-2 junior Scripting Executives / Managers, including training, mentoring and involvement in recruitment and selection.
- Scripting and programming complex online surveys using the Confirmit platform, incorporating advanced logic, custom routing, and question validation to ensure seamless user experience and data accuracy
- Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
- Managing workloads of the team and delivery across projects
- Liaising with internal clients, advising on best practice, and assisting with problem solving
About You…
Your skills and experience:
- More than 10 years of experience in a scripting role within a market research agency in healthcare sector
- Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
- Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
- Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
- Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
- Demonstrable experience of managing a team
- Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
- Excellent analytical and numerical skills
- Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment
Ideal profile:
- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
- You are a collaborative team player who works well with colleagues
- You communicate ideas and issues in an effective, straightforward fashion
- You are highly motivated and want to seize opportunities to develop new skills and progress your career
Life at Research Partnership:
We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:
- A comprehensive training and development programme for all staff, from entry level apprentice to senior management
- Opportunities for international travel and collaboration
- A relaxed and friendly working environment
About Inizio Advisory:
Research Partnership is part of Inizio Advisory, a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Senior CDP Operations Manager
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Senior CDP Operations Manager
Job Description:
As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.
Qualifications:
- Bachelor’s degree
- 2+ years’ experience in a data operations or CDP-related role
- Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
- Experience with identity resolution concepts and omnichannel data integrations
- Experience with database and data modeling across omnichannel inputs and internal systems
- Knowledge of requirements-gathering techniques and technical architectures
- Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
- Strong understanding of ESPs and marketing data environments
- Knowledge of data architecture, field mappings, and transformation logic
- Experience with data privacy compliance frameworks (GDPR, CCPA) preferred
Responsibilities:
- Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
- An understanding of database table structures, field mappings, data dictionaries
- Working with various data sources
- QC data reporting and/or data visualization dashboards
- Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
- Analyze and/or triage data issues
- Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
- Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
- Ensure downstream systems receive timely and accurate data.
- Clear communication of issues through JIRA as well as to Engineers and Solution Developers
- Support team as needed in evolving the platform and the monitoring strategies
- Assist where needed with the migration of data from legacy systems to new solutions
- Recommend solutions to improve, and gain efficiencies for new and existing database systems
- Help identify Platform (technology) Optimization and/or Enhancements
- Assist with answering client questions, research, and data requests
- Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
- Assist with teaching, training, and documenting platform features and usability
- Propose both technical and high-level solutions based on client requirements
- Communicate directly with clients around data issues, research questions, and new projects
- Discuss project and/or monitoring requirements with clients
- Prioritize client projects, issues, and daily data monitoring appropriately.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
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Apply to Zeta GlobalDelivery Manager
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Job Description: Delivery Manager
Role Summary:
The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.
Key Objectives:
- Ensure client deliveries are met with high quality, on time, and within scope and
- Act as a strategic liaison and escalation point for internal and external
- Continuously improving delivery processes, tool adoption, and communication
- Drive successful execution of projects, campaigns, and platform-related initiatives across the account
Essential Responsibilities
Client Delivery Leadership
-
- Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
- Manage service-based communications, align with Client Successon program status while owning delivery-specific
- Take ownership of client-facing updates, project calls, and postmortems for major initiatives or
· Project Program Management
- Coordinate intake, scoping, and LOE documentation for all delivery-related
- Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
- Track delivery milestones, risks, burn rates, blockers, and communicate project health
- Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource
· Technical Issue Resolution Oversight
- Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
- Act as the first point of contact for issue investigation across the Zeta Marketing
- Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration
· Resource Margin Management
- Monitor resource allocation across concurrent projects and
- Track and report delivery effort budget/retainer usage to optimize client profitability.
- Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.
· Delivery Standards Continuous Improvement
- Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
- Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
- Lead knowledge-sharing initiatives across the Enterprise Operations
- Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.
Required Skills Experience:
Service Delivery Management
-
- 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
- Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
- Strong track record managing cross-functional teams, project planning, and risk
- Experience leading multi-phase marketing or data projects with external
Technical Platform Knowledge
- Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
- Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
- Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
- Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
- Knowledge on basic SQL skills
- Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
- Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
- Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
- Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
- Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
- Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).
Tool Proficiency
- Project Management: JIRA, Smartsheet, Confluence or
- Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).
Soft Skills Communication
- Excellent verbal and written communication; able to simplify complex topics for non-technical
- Ability to work in a client time
- Strong client management and stakeholder coordination
- Detail-oriented, self-motivated, and proactive problem-solver.
- Comfortable working under tight deadlines and across time
- Adaptable and growth-oriented; thrives in dynamic and fast-paced
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/
https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalCDP ETL & Database Engineer
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CDP ETL & Database Engineer
The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.
Responsibilities:
- ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
- Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
- Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
- Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
- Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.
Job Requirements:
- The CDP ETL & Database Engineer will be well versed in the following areas:
- Relational data modeling.
- ETL and FTP concepts.
- Advanced Analytics using SQL Functions.
- Cloud technologies - AWS, Snowflake.
- Able to decipher requirements, provide recommendations, and implement solutions within predefined.
- The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
- The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
- Participate in internal client project status meetings with the Solution/Delivery management.
- When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
- Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
- Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
- Familiarity with Jira for workflow , and time allocation.
- Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.
Required Skills:
- ETL – ETL tools such as
- Talend (Preferred, not required)
- DMExpress – Nice to have
- Informatica – Nice to have
- Database - Hands on experience with the following database Technologies
- Snowflake (Required)
- MYSQL/PostgreSQL – Nice to have
- Familiar with NOSQL DB methodologies (Nice to have)
- Programming Languages – Can demonstrate knowledge of any of the
- PLSQL
- JavaScript Strong Plus
- Python - Strong Plus
- Scala - Nice to have
- AWS – Knowledge of the following AWS services:
- S3
- EMR (Concepts)
- EC2 (Concepts)
- Systems Manager / Parameter Store
- Understands JSON Data structures, key value
- Working knowledge of Code Repositories such as GIT, Win CVS,
- Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
- Jira
Minimum Qualifications:
- Bachelor's degree or equivalent.
- 4+ Years' experience.
- Excellent verbal C written communications skills.
- Self-Starter, highly motivated.
- Analytical mindset.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+
identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-
Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalCampaign Manager
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Campaign Manager
Primary Job Responsibilities:
The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!
Role/Responsibilities:
- Gathering campaign requirements, timelines and finalizing briefing
- Coordinate with cross functional team to drive email development
- Managing the creative process if required
- Analyze provided html assets and revise where necessary
- Campaign configuration
- Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
- Quality Assurance and testing of campaign
- Campaign performance tracking & reporting
- Management of campaigns and communications of time, scope, cost
- Managing & maintaining campaign documentation
- Client and internal training on campaign process, platform tools & custom applications
- Campaign/trigger monitoring & issue resolution management
- Internal & external training of platform, tools & custom applications
- Day to day support of specific platform & custom applications for self-deployment clients
- Beta testing Product features and upgrades
- Active participation in internal and external calls to understand upcoming projects or campaigns.
Experience:
- 2+ years related full-time experience in customer support or client services environment
- Must have strong understanding of customer service standards
- Must have strong critical thinking skills
- Working knowledge of HTML/CSS
- Working knowledge on the relational database structure (primary and unique keys, sister table joins)
- Self-starter who requires minimum supervision
- Strong written and oral communication skills
- Must have the ability to multi-task and prioritize work independently
- Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
- Must have a high attention to detail with the ability to produce flawless work in rapid succession
- Must possess effective communication skills when speaking to technical and non-technical.
Not required but a plus:
- Knowledge and experience with basic Adobe Photoshop functionality
- Knowledge of email best practices
Qualifications:
- Bachelor's degree ( BTECH ) OR Masters ( MBA )
- Proficient in Microsoft Office applications, especially Excel and MS Word
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html
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Apply to Zeta GlobalAnalyst - SEC Reporting
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SEC Reporting
Job Description:
The Manager / AM of Financial Reporting responsibilities will include, but not be limited to preparation of all SEC filings on Form 8-K, 10-Q and 10-K, proxy statement, Section 16 filings, XBRL compliance, and any other filings as deemed necessary. In addition, this position will be involved in reviewing, assessing, and documenting new accounting standards; writing technical accounting memos; assisting in implementation of new accounting standards, including providing requests to auditors as requested. This position will also assist with any accounting and financial reporting matters associated with future acquisitions or divestitures, including the necessary purchase accounting. The position will provide auditor assistance with quarterly reviews and annual audits.
Essential Responsibilities:
Prepare SEC reporting documents (10-Q, 10-K, 8-K) including XBRL tagging in partnership with the external service provider
- Prepare footnote support schedules, tie-out support for SEC filings and disclosure checklists
- Assist with research and preparation of technical accounting memos
- Collaborate with the general accounting team to prepare corporate financial reporting for internal analysis and external SEC filings
- Collaborate with the legal team to ensure compliance with SEC regulations
- Work closely with external auditors to manage the financial quarterly review and annual audit process
- Provide financial analysis including explanations of variances between actual and budget/prior period
- Ensure internal controls over financial reporting, including disclosure controls and procedures, are adequate and operating effectively
- Participate in monthly/quarterly financial close review meetings to ensure appropriate accounting of transactions and accurate external reporting
- Participate in special projects and ad hoc requests as needed
Qualifications:
- 0-2 years of accounting and reporting experience, with SEC reporting experience preferred Strong knowledge of US GAAP and SEC reporting requirements
- Software industry experience preferred
- Ability to work closely with management
- Commitment to all reporting and audit deadlines
- Exceptional organizational skills, project management experience to include management of large- scale/global initiatives
Certifications:
- CA
- CPA preferred
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-
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Apply to Zeta Global
Project Manager
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At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Real Chemistry is looking for a Project Manager to join our growing team!
21GRAMS, part of Real Chemistry, takes an innovative approach to advertising, and focusing on making healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It’s a place where people subscribe to the adage, “Be good to each other, but hard on the work.” A place where people are not just in it for the paycheck, but to make a dent in the universe. Sound like you?
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.
The Project Manager independently manages the day-to-day delivery of multichannel projects, ensuring work is delivered on time, on budget, and in alignment with brand objectives and agency standards.
What you’ll do:
-
Own the lifecycle of assigned projects from kickoff through launch and closeout.
-
Develop and manage scopes, timelines, staffing plans, and detailed workback schedules.
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Coordinate cross-functional teams and vendors, ensuring clear handoffs and quality control.
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Drive MLR and PRC routing, calendars, and submission packages with meticulous documentation.
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Track progress, surface risks with proposed solutions, and manage change control.
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Lead internal status meetings and ensure adherence to agency processes and SOPs.
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Maintain file structures, naming conventions, and QA checklists across deliverables.
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Portfolio Management: Oversight of approximately 2 million dollars in project revenue. No involvement in new business. Project-focused delivery.
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Resource Management: Support resourcing data and requests. Escalate gaps. Own Gantt updates for projects you manage.
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Client and Vendor Relationship Management: Participate in client calls. Lead vendor communications at the project level.
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Training, Growth, Reporting: Enhance time management and foundational PM knowledge. Partner with Senior PM to maintain brand onboarding documents.
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Admin Operations: Own Workfront routing, timeline development, and timesheet compliance. Maintain file structures and job code setup in collaboration with Account and Finance.
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Execution: Enforce process and timelines. Build brand and disease knowledge. Begin strategic thinking at the project level to anticipate needs.
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Finance: Create medium to high scale estimates. Pull project health reports. Flag scope risks and escalate. Mentor Coordinators on finances.
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Culture, Comms and Collaboration: Escalate when creative redirection occurs. Share information and context with the team.
This position is a perfect fit for you if:
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Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
-
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
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You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
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You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
-
Bachelor’s degree preferred.
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Proficiency in Workfront, Microsoft 365, and Teams. Veeva Vault familiarity is a plus.
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Working knowledge of healthcare MLR and PRC processes.
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Strong planning, communication, and problem-solving skills.
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3 or more years of project management or operations experience in an agency setting.
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Proven ability to manage multiple projects simultaneously in healthcare marketing.
Pay Range: $70,000 - $85,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
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Apply to Real Chemistry
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Data Platform Product Manager in the Data Governance and Insights team..
About the job
This position is needed to own Twilio's Data Governance initiatives across Twilio. This position is based in India. You will touch many teams within Twilio to ensure safe customer data handling, supporting data privacy and compliance. This team manages data pipeline security, data reliability, and ensuring access controls. We are also the bridge to the reporting systems trusted by customers, executives and shareholders.
Responsibilities
In this role, you’ll:
- Lead the product requirements required to build and operate a central data catalog as a metadata store.
- Drive Data Governance initiative, working across various organizations and stakeholders.
- Understand the needs of our customers for operational and analytical purposes, and execute on governance of the data pipeline with required access management to fulfill these requirements.
- Craft and deliver a vision for data governance at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Someone with 10+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.
- Strong background in Data Governance, having led at least one initiative that included cataloging metadata, data reliability, sensitive data classification and access management.
- Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.
- Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
- You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact.
- The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.
- You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.
- You have solved sophisticated problems and have the aptitude to navigate uncharted waters.
Desired:
- Collaborative approach and ability to work with distributed, cross-functional teams.
- Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
- Bachelor’s degree Computer Science, Engineering or equivalent experience required.
Location
This role will be remote, and based in India.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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Senior Business Systems Engineer (Hybrid in Bangalore)
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For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
When was the last occasion you had the opportunity to contribute to a company that is shaping an industry and empowering individuals to translate ideas into tangible impact with speed? Smartsheet's core mission is to empower everyone to enhance their work processes. Our business model is founded on identifying exceptional talent and providing them with the autonomy to develop our acclaimed Software as a Service (SaaS) offering. With a user base exceeding 10 million, our platform is utilized across various industries, including construction, retail, and software development, presenting us with unique technical challenges.
Smartsheet is seeking a Senior Business Systems Engineer to join our Corporate Systems Development team in Bangalore. This role focuses on building and maintaining scalable backend integrations using AWS services, powering mission-critical data flows across internal systems in Finance, People, Sales, Legal, and Engineering. You’ll develop solutions leveraging tools like AWS Lambda, SQS, SNS, and languages such as Node.js and Python, integrating systems such as Salesforce, NetSuite, Workday, Snowflake, and other enterprise platforms. If you thrive on backend architecture, cloud automation, and building systems that scale, this role is for you.
This role is based in Bangalore, India, reporting to the Senior Manager, Systems Development, and collaborating closely with global engineers, system analysts, and architects.
You Will:
- Design, build, and maintain backend integrations using AWS services such as Lambda, S3, SQS, SNS, and EventBridge
- Develop API-based automations and orchestrate data flows between Salesforce, NetSuite, Workday, Snowflake, and other SaaS platforms
- Refactor and enhance legacy integration logic to align with modern architecture standards
- Own your code from design through CI/CD (GitLab) and deployment via Terraform/CloudFormation
- Collaborate with US-based engineers on shared initiatives, sprint planning, code reviews, and technical handoffs
- Participate in a shared production support rotation, resolving critical integration and data pipeline issues
- Provide technical mentorship to junior engineers, especially on high-complexity initiatives
- Partner with architects and BSAs to review integration design and testing strategies for reliability and resilience
- Support both ETL-style batch pipelines and real-time event streaming using CDC and platform events
- Contribute to evolving team SOPs, architecture standards, and shared development libraries
- Lead backend development within complex cross-functional projects, including work breakdown and delivery tracking
You Have:
- BS in Computer Science, related field, or equivalent industry experience
- 7+ years of experience in backend software development or automation using Node.js, Python, VS code or similar
- Strong experience with AWS services, especially Lambda, S3, SQS/SNS, EventBridge, DynamoDB
- Expertise in database design, schema modeling, and query optimization (DynamoDB & Snowflake preferred)
- Strong grasp of integration design patterns, secure API development (REST/SOAP), and system interoperability
- Develop and maintain GitLab based CI/CD pipeline implementations for tests, linting, deployment, etc.
- Experience with managing infrastructure as code (Terraform, CloudFormation)
- Demonstrated experience building and maintaining integrations with Salesforce, NetSuite, Workday, Coupa, Stripe, Snowflake
- Familiarity with data validation, schema evolution, and cross-system reconciliation (preferred)
- Excellent collaboration and communication skills in a distributed, global team setting
- Confidence navigating production environments, owning critical issue resolution from end to end
- Experience delivering integrations and automation solutions across Finance, People, Sales, Legal, BI
- Proven ability to lead initiatives and proactively communicate with technical and non-technical stakeholders
- Comfortable working independently, while also mentoring and reviewing work for Level 1/2 developers
- The flexibility to adjust to changing priorities, new technologies, and evolving project requirements.
- Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning,Sprint Finalization etc.
- Familiar with prompt engineering / Generative AI for code generation is preferred
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
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Role Overview
The Account-Based Marketing (ABM) Manager is responsible for designing and executing 1:1, 1:few, and 1:many programs that deepen engagement, accelerate pipeline, and drive revenue within a defined set of strategic and high-potential accounts.
Partnering closely with Sales, Revenue Marketing, and cross-functional Marketing teams, this role builds tailored, insight-led programs that reach buying groups across target accounts—spanning developers, technical stakeholders, and executive decision makers.
You are a data-guided, customer-obsessed marketer who enjoys combining strategy with hands-on execution. You’re comfortable working directly with sales leaders, translating account insights into integrated plays, and measuring performance at both the account and program levels.
Key Responsibilities
ABM Strategy & Planning
- Develop and own the ABM strategy for a prioritized list of accounts, aligned to regional and global go-to-market goals
- Segment accounts into 1:1, 1:few, and 1:many motions based on potential, buying stage, and strategic importance
- Partner with Sales leadership and account teams to understand account plans, key initiatives, and decision makers and translate these into ABM plans
- Build annual and quarterly ABM roadmaps, including campaigns, experiences, and executive engagement moments
Campaign & Program Execution
- Plan and execute integrated ABM programs across channels (email, digital, direct mail, events, executive briefings, field experiences, partners, etc.) that are tailored to account needs and buying stages.
- Create or adapt messaging and content by persona and industry, leveraging global assets where possible and developing custom assets where needed.
- Orchestrate multi-touch plays (e.g., outbound sequences, event invitations, executive briefings, workshops) in partnership with Sales, BDRs, and Marketing Operations.
- Coordinate program logistics end-to-end, including audience lists, landing pages, invitations, reminders, follow-up, and handoff to Sales.
Sales Alignment & Collaboration
- Act as a strategic partner to Sales for target accounts, joining regular account reviews and QBRs to align on goals, coverage, and gaps
- Provide Sales with ABM playbooks, one-page program briefs, talk tracks, and follow-up templates to support consistent execution
- Help Sales prioritize next-best actions within accounts (meetings, workshops, briefings, executive programs) based on engagement and intent signals
- Capture and share win stories, best practices, and learnings from ABM programs across regions and sales teams
Data, Insights & Reporting
- Define and track ABM performance metrics, such as engagement across buying groups, opportunity creation, deal acceleration, influenced and sourced pipeline, and revenue
- Partner with Analytics, RevOps, and Marketing Operations to pull and analyze account-level reports from CRM, marketing automation, and BI tools
- Build closed-loop reporting to show impact of ABM programs at the account, segment, and program level; present insights in monthly/quarterly business reviews
- Use data and experimentation to test, learn, and optimize ABM tactics, audiences, and messaging
Technology, Data & Operations
- Leverage ABM and marketing technologies (e.g., CRM, marketing automation, intent platforms, personalization tools, sales engagement platforms) to orchestrate and scale programs
- Maintain clean account lists, segments, and tags in CRM/marketing tools to enable accurate targeting and measurement
- Partner with Operations to document and improve ABM processes, SLAs, and workflows across Marketing and Sales
Qualifications
- 5-7+ years of experience in B2B marketing, account-based marketing, field/regional marketing, demand generation, or a related role; experience in SaaS/technology preferred
- Hands-on experience building and executing ABM programs (1:1, 1:few, or 1:many) in partnership with Sales or Customer Success
- Strong project management and organization skills; able to manage multiple programs, stakeholders, and deadlines in a fast-paced environment
- Comfort working with CRM and marketing tools (e.g., Salesforce, Marketo/Eloqua/HubSpot, ABM/intent platforms, sales engagement tools) and pulling basic performance reports
- Excellent written and verbal communication skills, with the ability to synthesize complex information for Sales, executives, and cross-functional partners
- A data-guided mindset and curiosity to understand what’s driving results and where to iterate
Preferred Experience
- Direct experience running account-based plays for strategic, enterprise, or key growth accounts spanning multiple personas
- Familiarity with developer and technical audiences (e.g., developers, architects, IT decision makers) and how to engage them alongside business stakeholders
- Experience collaborating with Sales Development / BDR teams on outbound and follow-up motions tied to ABM campaigns
- Background working with industry or vertical-focused programs (e.g., financial services, retail, healthcare, public sector)
What Success Looks Like
- ABM programs launch on time, on brief, and on budget, with smooth cross-functional execution
- Clear improvements in engagement across buying groups, opportunity creation, deal velocity, and influenced/sourced pipeline within target accounts
- Strong satisfaction and trust from Sales leadership and account teams, who view ABM as a critical partner in their growth strategy
- High-quality, consistent documentation, reporting, and insights that feed into regional, account, and functional planning cycles
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
REQ ID: 1273383120
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
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Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
We’re looking for a hands-on software manager who leads with a product mindset, not a project checklist. You’ll guide a small, high-impact team through the entire Product
Development Lifecycle (PDLC) — from discovery and definition to delivery and measurement — while still writing production-grade code 50% of the time. You’ll work closely with the product to ensure we’re building the right thing before building the thing right, but focused on building it right before hitting project timelines.
Responsibilities
- Lead by example: Design, code, and ship high-quality software using Angular (front end), Java (back end), and AWS Lambda for serverless systems.
- Drive the PDLC: Partner with product and leadership to define clear outcomes, shape MVPs, and iterate fast based on user feedback.
- Mentor and grow developers: Build technical mastery and foster product thinking within the team, with a history of handling difficult conversations.
- Ensure engineering excellence: Maintain strong standards for reliability, testing, observability, high availability, and code quality.
- Collaborate cross-functionally: Work effectively across time zones with product and infrastructure teams.
- Balance speed and safety: Use progressive delivery and CI/CD practices for fast, confident releases.
- Establish roadmaps: Build opinionated roadmaps through collaboration with your tech leaders and Product partner.
Required Experience
- 8+ years of software engineering experience, including 2+ years of technical leadership or management.
- Excellent English communication—both written and spoken—to collaborate seamlessly with global stakeholders.
- Proficiency with Angular (v13+), TypeScript, HTML/CSS.
- Deep experience with Java (Spring Boot) services.
- Excellent understanding of AWS services (e.g., EC2, ECS/EKS, Lambda, S3, RDS, API Gateway).
- Strong understanding of system design, scalability, microservices, and distributed architectures.
- Experience designing high-availability, fault-tolerant, and secure systems.
- Hands-on experience with GitHub Actions, Jenkins, or other CI/CD automation tools.
- Experience mentoring engineers and conducting thoughtful, constructive code reviews.
- Strong product sense—able to connect engineering choices to user and business outcomes.
Nice to Have
- Exposure to containerization (Docker, Kubernetes).
- Familiarity with infrastructure as code (Terraform or CloudFormation).
- Knowledge of observability tools (Prometheus, Grafana, CloudWatch).
- Performance optimization in large-scale Java applications.
- Prior work in distributed, async-first global teams.
- Ability and willingness to travel to remote offices and partners, including international travel up to 4 weeks per year.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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Job TITLE:
Product Owner
General Summary:
The Product Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team.
The Product Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Product Manager. This role will report to the Manager, Product Management – [product line] and will regularly engage with cross-functional leaders.
The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network. You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player. Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product.
ROLES & REPONSIBILITIES
- Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments
- Translates platform and technical requirements into well-defined epics, user stories, technical specification and acceptance criteria
- Converts product vision into actional backlog items that deliver platform enablement, reliability, scalability and technical debt reduction
- Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams
- Works with Product Management, Engineering leads, architects and security teams to support platform decisions that are technically sound and aligned with product direction
- Communicates platform capability needs to the development team and represents technical requirements in prioritization decisions
- Supports and utilizes technical discovery with Engineering leads and internal platform consumers to inform backlog priorities
- Communicates platform capability releases to internal consumers and Engineering teams in coordination with Product and Technology leadership
- Serves as a subject matter expert for assigned platform and technical domains, supporting Engineering onboarding tooling, and organizational education
- Escalates technical risks, platform dependencies and roadmap gaps to Product leadership proactively
- Maintains regular alignment with the Product Manager and Product Leadership on roadmap priorities, backlog direction, and technical outcomes; raises conflicts between technical demands and roadmap commitments proactively
- Maintains a minimum of two sprints of groomed and estimated backlog at all times for assigned tea upms.
- Contributes to epic-level roadmap tracking across quarters in coordination with the Product Manager and/or Manager of Product Management for assigned domains
- Participates in pod-level planning, estimation sessions and steerco readouts as required
- Ability to travel up to 20%
KEY COMPETENCIES
- Balance of technical knowledge and business acumen
- Provides updates on backlog health, spring progress and delivery risks to the Product Manager and/or Manager of Product Management to support roadmap tracking and stakeholder communication
- Customer first mind set
- Backlog execution – prioritizes and manages the spring backlog in alignment with the product roadmap defined by the Product Manager and/or Manager of Product Management
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
- Excellent verbal and written communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
- High degree of organization, individual initiative, and personal accountability
- Ability to assess risks, dependencies and propose mitigation strategies to overcome obstacles
- Skilled in leading meetings, setting agendas, driving decisions, and negotiating.
REQUIRED Qualifications, EDUCATION, CERTIFICATES and experience
- Bachelor’s degree and 4 years of professional experience, preferably in product ownership, project management or business analysis
- At least 1 year of experience in Product Management and/or Product Development
- Established background in launching software services in partnership with Engineering teams and high degree of proficiency in prototyping, iterative development and experience working within an Agile scrum team environment
PREFERRED Qualifications
- Experience in healthcare IT, supply chain, or SaaS environments
- Familiarity with JIRA, Confluence, AI-assisted product tools, and agile tooling
- Experience in platform and integration-oriented technical domains
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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General Summary :
This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.
This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic
Job Description
- Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
- Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
- Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
- Provide clear and actionable instructions to Analysts for daily tasks and project work.
- Demonstrate effective time management of projects and meetings while adhering to deadlines.
- Mentor team members, refine processes, and develop resource materials.
- Mentor direct reports for career development and leadership skills.
- Improve self and team work ethic through continuous coaching and education.
- High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
- Critically think to resolve technical problems and work cross-functionally when needed.
- Coordinate launch schedules of assigned product offering base and raise staffing needs to management
- Assist with identification and development of new system enhancements to benefit department offerings.
- Independently identify and execute performance action plans to increase engagement of the customer.
- Create, learn, revise, and communicate established process to all team members including internal management.
- Maintain a high performing team and analyze process for areas of improvement and quality assurance.
- Travel may be required (up to 10%)
Required Skills/Competencies
- Proficiency in Microsoft Office applications, with advanced knowledge of Excel
- Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
- Bottom Quartile Management, Employee Satisfaction.
- Ability to work with little direction or guidance
- Create outlines of projects and process documentation of GHX Support procedures
- Determined, detail-oriented, and proactive individual
- Strong accountability and integrity
- Strong customer support and management skills
- Clear and effective verbal and written communication
- Salesforce knowledge or a relatable CRM tool (Zendesk)
- Webinar and other live training experience
- Ability to identify and solve internal and customer problems and increase customer efficiency and product value
- Proven ability to identify and solve problems and increase efficiency and product value
- Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
- Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives
Required Education, Certifications, and Experience
- Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
- Overall 4+ years of professional experience.
- Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
- Strong organizational and project management skills
- 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
- Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
- Strong organizational skills and demonstrated project management abilities.
- Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
- Product knowledge of GHX products or relatable supply chain experience preferred
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
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AI Training Manager
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Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: AI Training Manager
Location: Remote until further notice
About the role -
This is an opportunity to join Brandtech Plus, embedded within a global FMCG organisation, as an AI Trainer delivering hands-on AI capability programmes for internal teams.
AI is reshaping how creative and marketing work gets done — and this role puts you at the centre of that shift. Based in India, you'll deliver training that builds genuine, practical AI proficiency across a range of learners: from onboarding new team members to upskilling client contacts. Your ability to translate complex AI concepts into clear, actionable learning experiences will enable people to work with greater confidence, quality, and efficiency
What you will be doing:
- Deliver live and asynchronous AI training sessions for internal teams and FMCG client stakeholders, adapting content and approach to different experience levels and learning needs
- Run onboarding workshops that embed AI tools and workflows from day one
- Facilitate hands-on, practical sessions that build real capability — not just awareness
- Host regular office hours and troubleshooting clinics to support ongoing adoption across teams
- Manage and maintain training calendars, ensuring sessions are well-planned, communicated, and resourced
- Collect and analyse participant feedback; report insights and recommendations to the Enablement Lead
- Keep training materials, guides, and resources current as tools and workflows evolve
- Identify skill gaps and adapt programme content and delivery accordingly
- Build effective working relationships with internal and client stakeholders to ensure training lands well
What you need to be great in this role:
- Experience designing and delivering AI capability training for varied audiences — including internal teams and external client or stakeholder groups
- Solid understanding of generative AI tools and their practical application in creative, marketing, or content workflows, with the ability to teach these clearly and confidently
- Strong facilitation skills: able to engage learners of different backgrounds and adapt delivery in the moment
- Experience tailoring content for different learning styles, cultural contexts, and seniority levels
- Ability to translate technical AI concepts into clear, practical, jargon-free learning experiences
- Good communication and stakeholder management skills; comfortable working with and presenting to senior contacts
- Experience managing training logistics: scheduling, materials, calendar management, and feedback collection
- A structured, proactive approach to planning and running training programmes
Gen AI & Agentic Thinking
- Proficiency with generative AI tools relevant to creative, marketing, or content workflows
- Experience building AI-assisted workflows and the ability to train others on effective, responsible usage
- Ability to critically evaluate AI outputs and apply human judgement — and to teach others to do the same
- Agentic approach to problem-solving: breaking down complex training challenges into clear, manageable steps
Req ID - 17530
#LI-PG1 #BTG+
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'
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