See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager - Core Commerce Platform

About the job

Twilio is seeking an intensely curious Staff Product Manager to lead the evolution of our Core Commerce Platform into a highly productized, extensible engine that powers Twilio’s global revenue. You won't just be managing a billing system; you will be architecting a standardized platform-as-a-service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote-to-cash lifecycle—responsible for high-throughput metering, complex real-time rating, and the generation of clear, accurate invoices that reinforce customer trust.

Responsibilities

In this role, you’ll bring and develop:

• Master Commerce Domains: Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.

• Define Platform Strategy: Architect the roadmap for a "commerce-as-a-service" model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.

• Enable Internal Tenants: Treat Twilio’s internal product and operations teams as primary customers by designing the self-service tools, SDKs, and documentation necessary for independent onboarding to the platform.

• Ensure Usage Fidelity: Own the "event-to-invoice" data lifecycle by architecting systems that transform high-volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.

• Productize Compliance: Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core to ensure every transaction is audit-ready by default.

• Champion Accuracy & Trust: Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long-term trust through financial integrity.

• Bridge Cross-Functional Gaps: Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.

• Integrate AI Capabilities: Embed AI into the commerce platform, such as, billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.

• Lead Forensic Discovery: Conduct deep-dive investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.

• Embed Data-Driven Decisioning: Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.

• Technical Mentorship: While an individual contributor role, you will "raise the bar" for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of industry experience.
• 5+ years of Product Management experience, with at least 3 years focused on commerce, billing, or financial platforms at scale
• Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations.
• Strong technical acumen with experience in APIs, extensible platforms, and complex system design.
• Data-driven decision maker with a track record of defining KPIs and measuring platform success.
• Excellent communication and executive-level stakeholder management skills.
• Experience with SaaS, large-scale platforms, or multi-product ecosystems.
• Deep experience with Agile and related agile tooling, such as, Jira
• Bachelor's degree or equivalent experience

Desired:

• Platform Leadership: Previous leadership of platform migrations or unification efforts.
• ERP & Financial Integration: Experience integrating core billing engines with downstream financial systems like NetSuite, SAP, or Workday for automated revenue recognition.
• Global Tax Compliance: Familiarity with global tax engines (e.g., Avalara, Vertex) and the regulatory requirements of "Invoiced Billing" in international markets (VAT, GST, etc.).
• AI/ML Product Literacy: Experience identifying and implementing AI-driven solutions for financial or data-heavy domains, such as predictive revenue forecasting, automated discrepancy resolution, or LLM-integrated developer documentation.
• SaaS/CPQ Knowledge: Familiarity with the "Quote-to-Cash" ecosystem, including CPQ (Configure, Price, Quote) tools and how they interface with a core catalog.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 145,840.00 - CAD 182,300.00 
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as our next Data Platform Product Manager in the Data Governance and Insights team..

About the job

This position is needed to own Twilio's Data Governance initiatives across Twilio. This position is based in India. You will touch many teams within Twilio to ensure safe customer data handling, supporting data privacy and compliance. This team manages data pipeline security, data reliability, and ensuring access controls. We are also the bridge to the reporting systems trusted by customers, executives and shareholders.

Responsibilities

In this role, you’ll:

• Lead the product requirements required to build and operate a central data catalog as a metadata store.
• Drive Data Governance initiative, working across various organizations and stakeholders.
• Understand the needs of our customers for operational and analytical purposes, and execute on governance of the data pipeline with required access management to fulfill these requirements.
• Craft and deliver a vision for data governance at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Someone with 10+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.
• Strong background in Data Governance, having led at least one initiative that included cataloging metadata, data reliability, sensitive data classification and access management.
• Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
• You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact. 
• The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.
• You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.
• You have solved sophisticated problems and have the aptitude to navigate uncharted waters.

Desired:

• Collaborative approach and ability to work with distributed, cross-functional teams.
• Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
• Bachelor’s degree Computer Science, Engineering or equivalent experience required.

Location

This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.

Responsibilities

In this role, you’ll:

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00
• Based in the San Francisco Bay area, California: $183,960.00- $228,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs. 

See yourself at Twilio

Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.

Responsibilities

In this role, you’ll:

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $CAD: 145,840.00 - $CAD: 182,300.00 
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.

Responsibilities

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.
• Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision
• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories
• Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success
• Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization
• Mentor junior PMs on product management best practices and support their professional development
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Bachelor in Computer Science, Engineering, or equivalent practical experience.  

Desired:

• Experience building products/services related to APIs, developer experience.
• Experience working with telecommunications or other regulated ecosystems. 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 
Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs. 

See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager for Twilio Messaging.

About the job

We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement.

Responsibilities

In this role, you’ll:

• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.
• Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.
• Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions
• Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate
• Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities
• Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.
• Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.
• Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years (7+ preferred) experience in product management 
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
• Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact
• BS in Computer Science, Engineering, or equivalent practical experience 

Desired:

• Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth. 
• Advanced degree: MBA or Master’s in CS or related discipline. 

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until 1st May 2026, but may change based on business needs. 

See yourself at Twilio
Join us as a Principal Product Manager on the Console & API team, leading product development for Console Copilot backend services and AI agent platforms.

About the job
This position is a high-leverage leadership role designed to drive the strategy and execution of Twilio’s Copilot Backend Services. You will build the foundational AI orchestration engines that power Twilio’s own intelligent agents—the virtual experts that serve our customers across the Twilio Console and various support channels.

As a Principal PM, you will define how our backend services ingest vast amounts of Twilio-specific product knowledge, documentation, and real-time telemetry to provide proactive "nudges" and conversational assistance. Your goal is to move beyond static help docs to a world where our backend predicts customer friction and solves it autonomously. You will ensure these agents are performant, context-aware, and seamlessly integrated into the customer’s journey from sign-up to global scale.

Responsibilities
In this role, you’ll:

• Design the "Twilio Brain": Lead the strategy for backend services that aggregate Twilio’s proprietary data (docs, support tickets, API logs) into a unified knowledge layer for our internal agents.
• Drive Proactive Engagement: Define the logic and triggers for AI "nudges"—real-time, backend-driven interventions that guide customers when they encounter errors or configuration hurdles.
• Omnichannel Agent Orchestration: Ensure the Copilot backend provides a consistent "memory" and personality for agents, whether the customer is interacting via the Console, SMS, or Slack.
• Optimize Agent Accuracy: Establish the frameworks for RAG (Retrieval-Augmented Generation) and fine-tuning to ensure the Copilot provides technically accurate, "hallucination-free" advice on Twilio’s complex product suite.
• Cross-Functional Integration: Partner with Product, Engineering, and Growth teams to embed intelligent assistance directly into the core user flows of every Twilio product.
• Performance & Reliability: Manage the infrastructure costs and latency of LLM calls to ensure that Twilio’s agents respond in real-time without compromising the snappiness of the Console.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Extensive Experience: 8+ years of Product Management experience, with a focus on backend services, internal platforms, or intelligent automation.
• Contextual AI Expertise: Deep understanding of how to build AI systems that utilize contextual data (user state, account history, real-time logs) to provide relevant, personalized assistance.
• Experience with RAG & Tooling: Familiarity with building RAG pipelines and giving agents "tools" (e.g., the ability to look up a customer's recent SID errors or billing status) to solve problems.
• Growth-Oriented Mindset: Proven ability to use AI to drive business metrics like time-to-first-hello, churn reduction, and support ticket deflection.
• Technical Acumen: Ability to design backend systems that can handle high-concurrency AI interactions while maintaining strict data privacy and security.
• Storytelling & Influence: Experience convincing product teams to integrate centralized AI services into their specific product silos.

Desired:

• Conversational UX for Tech: Experience building chatbots or assistants specifically for technical/developer personas (e.g., GitHub Copilot, AWS Q).
• Behavioral Analytics: Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them.
• Multi-Modal Experience: Knowledge of how to transition a customer conversation from a web-based chat to a live support ticket or a phone call with full context.

Location

• This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs. 

See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager for the Channels Data team.

About the job

The Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio’s Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.

Responsibilities

In this role, you’ll:

• Become a subject matter expert on traffic logs and analytics use cases across our customer segments
• Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
• Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
• Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years experience in product management 
• Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; 
• Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.

Desired:

• Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth 
• Advanced degree: MBA or Master’s in CS or related discipline
  . 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800.
• Based in the San Francisco Bay area, California: $ 182,960 - $228,700.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 1st, 2026, but may change based on business needs. 

See yourself at Twilio

Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.

About the job

This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s phone numbers products.

Twilio is looking for a Director of Product to lead the Phone Numbers product team. Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the needs of our customers and build products that solve that need at global scale. Leading a team of product managers and working with engineering counterparts, you will craft and deliver on the vision, strategy, and roadmap for Messaging at Twilio. 

This role will work cross-functionally with teams across Twilio to understand phone number needs and enable customers to get numbers when and wherever they need. This role will help take our Communications business to the next level of growth, while working with some of the world's leading organizations.

Responsibilities

In this role, you’ll:

• Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
• Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
• Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
• Manage a global team of product managers and mentor them to succeed in building and executing to the vision

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
• Experience growing a team of product managers
• Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
• You can translate between the technical details, customer problems, and business impact of the team’s work
• You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. 
• You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.
• You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.
• You’re not shy about diving in deep with engineering, sales, legal, or the customer.
• You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases
• BS in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working with telecommunications or other regulated ecosystems

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings..

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

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The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00-$248,800.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00-$301,500.00.
• Based in the San Francisco Bay area, California: $268,000.00-$335,000.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 5/5/26, but may change based on business needs.