THE ROLE 

Women's Activewear - Sourcing Manager, Bangladesh

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, Women's activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Women's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in India who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, women's activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

About the role

You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.

You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.

You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.

This role is fully remote and reports to the People Services L&D Team Lead.

Here’s what you’ll be doing:

• Manage the People Services inbox, handling queries efficiently and escalating when necessary.
• Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
• Provide day-to-day execution of tasks related to L & D systems, planning and content.
• Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
• Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
• Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
• Create and manage learner audiences for training assignments and targeting.
• Oversee course cancellations and ensure timely updates and communications in LMS
• Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
• Support CoE projects, including learning content creation using approved templates.
• Assist in the setting up of curricula for new learning programs.
• Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
• Generate and maintain capacity reports for upcoming training sessions
• Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
• Provide data-driven insights to inform planning and review meetings.
• Support purchase orders (POs) and finance-related processes for items managed in the CoE.
• Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
• Support any other People Services & L & D activities as requested by your manager.

What do you bring to the role?

• Previous experience in a Learning and Development, HR or related role.
• Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in managing content, reports and data.
• Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
• Experience with ServiceNow (SNOW) or a similar ticketing system.
• Strong communication skills, with the ability to provide clear learner updates and usability feedback.
• Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• A proactive and collaborative team player
• Experience of working within a L & D matrix / shared services model within a large complex organisation 

Our Pledge

At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

About the role

You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.

You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.

You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.

This role is fully remote and reports to the People Services L&D Team Lead.

Here’s what you’ll be doing:

• Manage the People Services inbox, handling queries efficiently and escalating when necessary.
• Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
• Provide day-to-day execution of tasks related to L & D systems, planning and content.
• Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
• Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
• Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
• Create and manage learner audiences for training assignments and targeting.
• Oversee course cancellations and ensure timely updates and communications in LMS
• Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
• Support CoE projects, including learning content creation using approved templates.
• Assist in the setting up of curricula for new learning programs.
• Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
• Generate and maintain capacity reports for upcoming training sessions
• Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
• Provide data-driven insights to inform planning and review meetings.
• Support purchase orders (POs) and finance-related processes for items managed in the CoE.
• Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
• Support any other People Services & L & D activities as requested by your manager.

What do you bring to the role?

• Previous experience in a Learning and Development, HR or related role.
• Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in managing content, reports and data.
• Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
• Experience with ServiceNow (SNOW) or a similar ticketing system.
• Strong communication skills, with the ability to provide clear learner updates and usability feedback.
• Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• A proactive and collaborative team player
• Experience of working within a L & D matrix / shared services model within a large complex organisation 

Our Pledge

At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

About Inizio Ignite

We are Inizio Ignite, the global advisory partner for health and life sciences encompassing connected expertise across Research Partnership, Putnam, STEM, and Vynamic. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – helping healthcare leaders shape strategy and drive meaningful change. 

About the Role

We are seeking an experienced Data Science Manager to join our team at Inizio Ignite. The ideal candidate will bring deep machine learning expertise, strong GenAI and cloud competencies, and hands-on experience delivering analytical solutions that drive meaningful business impact for life sciences clients.

This leader will manage data scientists, oversee project delivery, partner with cross-functional teams, and shape the development of innovative AI/ML solutions.

What you'll be doing

Leadership & Delivery

• Lead and manage a team of data scientists, providing technical guidance, mentorship, and performance oversight.
• Own end-to-end delivery of data science and GenAI engagements for pharma/biotech clients.
• Translate business problems into analytical frameworks and ensure high-quality, timely project execution.
• Drive adoption of AI/ML capabilities across client engagements and internal initiatives.

Technical Responsibilities

• Architect, design, and review ML, statistical, and GenAI solutions, ensuring scalability, accuracy, and alignment with business objectives.
• Oversee the development, validation, and deployment of predictive models, NLP pipelines, and GenAI-based applications (e.g., summarization, insights automation, generative workflows).
• Lead cloud-based solution deployment (AWS, Azure, or GCP) including orchestration, MLOps best practices, and integration with enterprise systems.
• Ensure adherence to model governance, compliance, and responsible AI frameworks.

What you'll need

• Extensive experience in data science or advanced analytics roles, with at least 2–3 years in a leadership or managerial capacity.
• Ideally prior experience in pharmaceutical, biotech, or healthcare consulting is mandatory.
• Strong expertise in machine learning, NLP, deep learning, and GenAI (LLMs, prompt engineering, RAG, fine-tuning, embeddings).
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP; exposure to MLOps frameworks preferred.
• Proficiency in Python, SQL, and common DS/ML libraries (TensorFlow, PyTorch, scikit-learn, Hugging Face, LangChain, etc.).
• Proven experience managing teams, delivering client projects, and presenting to senior stakeholders.
• Good to have understanding of pharma datasets (claims, RWE, clinical, medical insights, social data) and key use cases.
• Experience building GenAI solutions in production environments

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

We are seeking a seasoned Senior Manager – Finance Technology to lead our India-based FinTech engineering organization supporting global Finance systems. This leader will own strategy, architecture, delivery, and operational excellence across core finance platforms including NetSuite, Coupa, SAP Concur, and RPA/AI-driven automation solutions.

This role requires strong functional expertise in Finance (O2C, P2P, R2R, FP&A, Treasury, Tax) combined with deep systems knowledge. The ideal candidate can bridge Finance, Engineering, and Business stakeholders while building a high-performing team in India.

We are looking to speak to candidates who are based in Gurugram or Bengaluru for our hybrid working model.

Key Responsibilities

1. Strategy & Roadmap

• Define and execute the Finance Technology strategy aligned to global Finance transformation goals
• Drive modernization of ERP, procurement, expense, and automation platforms
• Lead platform rationalization, technical debt reduction, and scalable architecture design
• Partner with CFO org to enable monetization, billing automation, compliance, and global expansion

2. Functional & Technical Leadership

• Act as the functional authority across
• Order-to-Cash (Revenue, Billing, Collections)
• Procure-to-Pay (Requisitions, AP Automation, Vendor Mgmt)
• Record-to-Report (GL, Close, Consolidation)
• Treasury & Tax systems
• Own solution architecture across NetSuite, Coupa, Concur, and RPA/AI
• Ensure systems are SOX-compliant, audit-ready, and scalable
• Lead integrations across CRM, Billing, Data Platforms, and downstream reporting systems

3. Engineering Leadership

• Build and scale a high-performing FinTech engineering team
• Manage Engineering Managers, Solution Architects, and Senior Engineers
• Establish delivery frameworks (Agile/Scrum), release governance, and platform SLAs
• Drive automation-first mindset using RPA and AI for Finance operations efficiency

4. Automation & AI Enablement

• Identify opportunities for RPA and AI-led transformation across Finance workflows
• Lead deployment of bots, intelligent document processing, reconciliations, and predictive analytics
• Implement controls and monitoring for automation reliability and compliance

5. Governance & Controls

• Ensure SOX, audit, and compliance alignment
• Own change management, environment strategy, and release management
• Manage vendor relationships and system integrators

6. Stakeholder & Executive Engagement

• Serve as a key FinTech partner to Finance leadership
• Present roadmap, risks, and investment cases to executive stakeholders
• Drive global alignment between India engineering and US/EMEA Finance teams

Required Qualifications

• 12–15+ years of experience in Finance Technology / Enterprise Applications
• 5+ years leading engineering teams (preferably global delivery model)
• Deep hands-on expertise in
• NetSuite (ERP, ARM, OneWorld, integrations)
• Coupa (P2P, sourcing, expense, invoice automation)
• SAP Concur
• Strong understanding of Finance processes (O2C, P2P, R2R, FP&A, Treasury, Tax)
• Experience implementing SOX controls and audit-compliant systems
• Experience leading ERP implementations or re-implementations
• Strong integration experience (APIs, middleware, iPaaS)
• Experience with RPA platforms and AI-based workflow automation

Preferred Qualifications

• Experience in SaaS or consumption-based billing models
• Experience scaling India GCC or captive engineering centers
• Familiarity with data platforms and Finance analytics ecosystems
• Exposure to M&A system integrations and global rollouts

Leadership Competencies

• Operates as both functional expert and engineering leader
• Strong executive communication and influencing skills
• Bias for automation and scalable architecture
• Builds teams with strong ownership and accountability
• Drives measurable business outcomes (close cycle reduction, automation %, DSO improvement, AP cycle reduction, etc.)

Success Metrics (First 12–18 Months)

• Reduction in manual finance workflows through RPA/AI
• Improved close cycle efficiency and system reliability
• Increased automation in P2P and O2C processes
• Platform stability (SLA adherence >99.9%)
• Scalable architecture supporting growth and new monetization models
• Strong bench of Finance systems engineering talent in India

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID :  4263321435

As the Sr. Manager of Marketplace Operations, you will own the end-to-end "Order-to-Cash" (OTC) strategy for MongoDB’s most critical growth engine. You are a "manager of managers," tasked with unifying the billing and collections functions into a single, high-efficiency Marketplace Center of Excellence.

You will own the daily financial operations of MongoDB’s cloud marketplace business across AWS, Azure, and GCP. Ensure seamless integration between partner portals and internal finance systems while safeguarding transaction accuracy, revenue integrity, and operational continuity. Proactively identify risks and implement scalable solutions as transaction volumes grow.

Based in our Gurugram office, you will sit at the intersection of Finance, Sales Operations, and Cloud Engineering. You aren't just managing a ledger; you are managing the financial health of our most critical growth channel, ensuring that high-volume marketplace transactions are billed accurately and collected with surgical precision.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

• Strategic Leadership: Define the vision and operational roadmap for the Global Marketplace Finance team, ensuring that billing accuracy and collection velocity keep pace with our hyper-growth
• Oversee Marketplace Billing Operations: Lead the team responsible for the complex "Top of Funnel" financial activities. This includes ensuring the integrity of usage-based metering, validating private offer contracts, and managing the monthly invoicing cycle across all major cloud hyperscalers to prevent revenue leakage
• Oversee Marketplace Collections & Cash Application: Direct the strategy for the "Downstream" financial cycle. You will be responsible for the timely recovery of marketplace payouts and the surgical application of cash from AWS, Azure, and GCP. This includes resolving high-level aging discrepancies and optimizing the reconciliation between partner reports and our internal subledger
• Oversee Marketplace Fee Logic: Standardize the reconciliation logic for 'Net-to-Gross' cash application. Ensure marketplace fees are accurately tracked
• Architecture & Scalability: Design and implement scalable workflows that bridge the gap between hyperscaler portals and our internal ERP (NetSuite) and CRM (Salesforce). Also Includes the processing and handling of complex third (3rd) party reseller deals
• Support the development and operationalization of new business models: Partner with Product, Sales, and Finance to ensure offerings are scalable, compliant, and revenue-ready (e.g., enabling new partner and marketplace offerings)
• High-Stakes Stakeholder Management: Act as the primary Finance point of contact for Cloud Alliance and Sales leadership. Represent Marketplace Finance in quarterly business reviews and strategic project steering committees
• Process Transformation: Identify automation opportunities within the "Lead-to-Cash" journey. Partner with Business Systems to eliminate manual interventions in the reconciliation and payout process
• Audit & Governance: Serve as the final authority on SOX controls and compliance for marketplace revenue, ensuring all activities are audit-ready and adhere to global revenue recognition standards (ASC 606)
• Team Development: Recruit, mentor, and retain a world-class team in India. Foster a culture of "Make it Matter" and "Build Together," ensuring your managers have the tools to lead their respective sub-functions effectively

What You’ll Need

• Experience: 12+ years in Finance Operations or Revenue Ops, with at least 5 years in a second-line management role (managing other managers)
• Marketplace Expertise: Deep knowledge of the cloud marketplace "Merchant of Record" model and hyperscaler fee structures
• Technical Vision: Proven ability to oversee complex system integrations (NetSuite, Salesforce, and automated Cash App tools)
• Analytical Mindset: Comfortable using data to identify trends in revenue leakage or collection bottlenecks
• Executive Presence: Ability to simplify complex financial operations for C-suite stakeholders and global partners

Success Measures (The MongoDB Way)

• In 3 Months: Conduct a full "health check" of current Marketplace Billing and AR processes and establish strong working relationships with your reporting managers
• In 6 Months: Successfully implement an automation that reduces the month-end close cycle for marketplace revenue by at least two days
• In 12 Months: Build a self-sustaining Marketplace hub in Gurugram capable of supporting 2x transaction volume with high accuracy and minimal headcount growth

Why Join Us?

• Global Impact: Lead the finance strategy for the fastest-growing part of a public tech giant
• People First: 20 weeks of fully-paid gender-neutral parental leave and industry-leading benefits in India
• Innovation: We don't just follow industry standards; we set them

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273401518

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start.

You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team.

We are looking to speak to candidates based in Gurugram for our hybrid working model.

What you'll own

You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence.

Day to day, that means:

• Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals
• Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it
• Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc
• Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement
• Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers
• Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact

You'll develop deep expertise in how companies build AI applications — including agentic workflows, retrieval and memory, evaluation, observability, and deployment patterns.

How we work

• Async-first. Documentation and written communication are how decisions travel across time zones
• Sync when it makes sense. When we need to discuss something live, we hop on a call to unbundle issues together
• In-person when it matters. The team gets together periodically for planning, relationship-building, and the kind of work that's better done face to face

What you'll bring

• 5+ years in product management (or equivalent) building platforms, infrastructure, or developer-facing products — ideally in cloud, data, or AI
• Proven end-to-end ownership of a product area: from framing the problem and vision through roadmap, execution, launch, and iteration
• Customer obsession: you're comfortable running discovery calls, digging into workflows, and turning messy feedback into clear product decisions
• Strong written and live communication: clear docs, productive meetings, confident stakeholder presentations. This matters more in an async, distributed team — writing is how you lead
• Technical depth sufficient to collaborate with senior engineers on distributed systems, cloud services, and AI/ML tooling, and to ask good questions when something is unclear
• Curiosity about AI: you follow how companies are building AI applications — agents, orchestration frameworks, RAG, fine-tuning, or other emerging patterns
• Comfort with ambiguity: you help define the problem, the success metrics, and the path forward. In an early-stage team, this is the job

Bonus points

• Experience building developer tools, AI platforms, or MLOps/LLMOps products.
• Engineering background or deep experience partnering with engineering on technical products.
• Experience with enterprise customers on mission-critical workloads.
• Comfort using AI tools (e.g., Claude, Gemini, Figma Make) to move faster and amplify impact.

How we'll measure success (30/60/90 days)

We need someone who can onboard quickly and start driving impact early.

In your first 30 days, you will:

• Ramp up on MongoDB products, AI application patterns, and how our teams work
• Shadow customer calls and internal forums to learn current strategy, open questions, and key stakeholders
• Produce a clear written overview of your product area: current state, key bets, and known gaps

By 60 days, you will:

• Take ownership of a set of customer relationships and run your own discovery conversations each week
• Own and socialize an initial strategy and roadmap proposal for your area, with clear problem statements and success metrics
• Partner with engineering and design to shape and drive at least one scoped initiative into execution

By 90 days, you will:

• Be the go-to owner for your product area, driving prioritization and day-to-day decision-making across functions
• Lead customer- and data-informed iterations on what you’ve shipped, adjusting the roadmap based on what you’re learning
• Contribute to the broader AI application platform strategy with perspectives from your domain, customers, and the field

Why this role

MongoDB is one of the most widely adopted database platforms in the world, used by tens of thousands of customers — including much of the Fortune 100 and a fast-growing set of AI-native startups. Our cloud platform, Atlas, runs across AWS, Google Cloud, and Azure.

This role puts you at the center of how MongoDB powers AI applications at scale. You’ll own a critical slice of that story, from strategy through delivery and adoption.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile:

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations:

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures:

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes.
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams. 
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently.  
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Candidate Profile

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 3+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273410546

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are seeking a Senior Technical Program Manager (TPM) to join our growing Gurugram Products & Technology team to devise, implement and improve processes (and associated tools) and apply technical judgement to help MongoDB engineers succeed in building and delivering a new platform we are building to make it easier for customers to build AI applications using MongoDB. 

As a Senior TPM on this new team, you will own processes across the engineering department, ensuring teams operate smoothly from idea to release and for every step in between. You will be working closely with Engineering and Product teams distributed in India, EMEA and US. You will be the owner of processes that ensure this critical team is able to seamlessly execute on their plans as they work closely with early customers on deployments. 

MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Work closely with and facilitate communication between research, product management, product engineering, product design peers as well as other teams within the company to define the first version and future evolution of the service 
• Communicate and facilitate resolution of potential issues as we become aware of them
• Act as a steward for the tools that power our engineering operations (including wiki, project management software, retrospective tools etc)
• Track and ensure success of engineering deliverables and release tasks
• Continually improve processes to ensure more efficient releases

Qualifications

• 4+ years experience of working in an Engineering organization with high scale cloud or multi-cloud software projects in a program / project management, development or administrative role
• Degree in Computer Science, Mathematics, Engineering, Statistics, related fields or equivalent industry experience
• Ability to maintain a strategic view of our software engineering process even while executing on the detailed tasks of day-to-day development
• Skilled at communicating with a diverse set of engineers, product managers, and leadership
• Hyper-organized and capable of juggling all of the data created by work across Core Engineering
• Knowledgeable of and experienced with implementing agile/Scrum best practices
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Experienced in successfully delivering complex cross-functional projects
• Able to appreciate the engineering concepts being discussed, allowing them to facilitate discussion and flesh out the details required to ensure successful delivery
• Experienced in gathering process pain points from team members and stakeholders and devising improvements to address them
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Strong verbal and written technical communication skills, desire to collaborate with colleagues
• Eager to learn, with a strong technical background

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273354604

We’re looking for a highly analytical, systems-oriented, and detail-obsessed Sr. Startup Program Operations Manager to build and scale the operational backbone of the MongoDB for Startups Program.

This is a highly execution-focused role, ideal for someone who thrives on creating structure and organization in high-growth environments. You will own the systems, processes, and operational rigor that power the MongoDB for Startups program, from application evaluation to lifecycle communications and performance dashboards. You will ensure high-quality startups are identified, supported appropriately, and activated within MongoDB’s ecosystem.

This is a high-impact role within MongoDB’s startup efforts, working closely with Marketing, Sales, Partnerships, Finance, and Operations to ensure the program’s durability, credibility, precision, and measurable business impact.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Own end-to-end operational management of the MongoDB for Startups application process, including review, qualification, tiering, and approvals
• Evaluate applications to ensure alignment with program criteria, leveraging both internal and external data sources to validate applications 
• Ensure approved startups receive appropriate credit allocations and program resources based on established tiering and program stipulations
• Serve as the primary point of contact for inbound startup program inquiries, managing requests with clarity and efficiency
• Build and maintain reporting infrastructure to track applications, acceptances, activation rates, consumption, and program ROI
• Support the broader startup marketing function through lead management, campaign uploads, lifecycle nurture development, and scalable engagement workflows
• Partner cross-functionally to align the startup program with Sales, Marketing, Finance, and RevOps workflows
• Continuously identify bottlenecks and inefficiencies, implementing process improvements that elevate speed, quality, and transparency

The right candidate for this role will be

• 5–8 years of experience in program management and operations, startup ecosystem programs, revenue operations, growth operations, or a similar operational function
• Experience communicating directly with customers, with the ability to triage high volumes of inbound inquiries, prioritize effectively, manage escalations, and respond with clarity and professionalism
• Experience managing or operating structured, global, tiered programs at scale
• Strong analytical capabilities, with experience building dashboards and deriving insights from data
• Deep operational discipline with strong attention to detail and process documentation
• Comfortable working cross-functionally and navigating ambiguity in a fast-moving startup ecosystem
• Excellent written communication skills
• Passionate about supporting high-quality founders and building operational excellence behind a best-in-class startup program

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273372526

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

Job Overview:

We are seeking a skilled and detail-oriented U.S. International Tax Manager to join our global tax team. In this role, you will oversee the company’s U.S. international tax planning, compliance, and reporting, ensuring alignment with business objectives while navigating complex tax laws. Working closely with internal and external stakeholders, you will drive the delivery of effective tax strategies and maintain compliance within an ever-evolving international tax landscape.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• Compliance and Reporting: Manage and oversee U.S. international tax compliance, including forms such as Form 5471, Form 8858, and foreign tax credit calculations, ensuring accurate and timely filings.
• Tax Planning: Provide technical expertise in the analysis, implementation, and optimization of U.S. international tax strategies, including GILTI, Subpart F, FDII, BEAT, and foreign tax credits.
• Global Tax Operations: Support the preparation and review of quarterly and annual tax provisions, specifically focusing on international tax components of ASC 740 reporting.
• Tax Research: Conduct detailed research on U.S. international tax laws, treaty benefits, and implications of legislative changes (e.g., OECD BEPS, U.S. Tax Reform), and provide actionable guidance to leadership.
• Cross-Functional Collaboration: Partner with finance, legal, accounting, and other teams to advise on tax-efficient strategies for cross-border transactions, acquisitions, and expansions.
• Tax Technology: Support process improvement initiatives related to tax automation, efficiency, and the use of tax software tools.
• Audit Support: Assist with tax audits and reviews conducted by U.S. or foreign tax authorities, including preparing documentation and managing information requests.

Minimum Qualifications

• Bachelor’s Degree in Accounting, Finance, Taxation, or a related field. CPA or CA 
• 5-7 years of relevant experience in U.S. international tax within public accounting, a corporate tax department, or consulting.
• Strong technical knowledge of U.S. international tax laws, including GILTI, Subpart F, FDII, BEAT, foreign tax credits, and treaty applications.
• Proficiency in ASC 740 (accounting for income taxes), particularly for international tax provisions.
• Working experience with U.S. compliance software such as Corptax, OneSource, or similar tools is strongly preferred
• Excellent research and analytical skills with the ability to synthesize complex concepts and communicate recommendations.
• Proven ability to manage multiple projects simultaneously in a deadline-driven environment.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273385022

The Director, Employee Experience India will report to the Head of Regional HR, APAC and will be the face of the People Team to the India employees and managers while serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, employee relations, and compliance. Additionally, this role will proactively and collaboratively, support and partner a local business unit leader and their team, while overseeing and/or directly leading the local Employee Experience team. 

The Employee Experience Team at MongoDB India is the face of HR to the approximately 800 employees. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning and Development, Employee Engagement & Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• Management: Effectively lead India Employee Experience team and manage direct report(s), with effective cadence, fostering a collaborative and productive work environment while actively supporting their professional development 
• Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in India
• Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for your assigned business unit and broader India businesses.
• Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance
• Employee Relations: Support our commitment to a safe and balanced workplace by evaluating employee complaints to make appropriate recommendations to address the matter. Conduct mediation sessions when necessary.
• Process Improvement: Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience
• Compliance: Stay updated on employment law and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions. Contribute to the evaluation, development, and enhancement of company policies as needed
• Culture Ambassador: Focus on manager and leadership enablement; support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership
• Coaching: Act as a trusted advisor, applying your HR expertise and understanding of MongoDB’s business to effectively partner with leaders to provide guidance, support, and coaching to drive people development and business results
• Knowledge: Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Requirements

• Ideally, a Bachelor’s degree in HR or related field with at least 10 years of well-rounded experience in progressive HR roles with at least 5 years in a leadership position. Must have strong performance management, coaching, business partnership, employee relations, and HR operations background. Experience in a high growth technology business is a plus.  Relevant certifications are a double plus
• Exceptional communication, interpersonal and influence skills with the ability to influence and engage others  
• Strong understanding and working knowledge of employment laws of India is a must, combined with the proven ability to interpret and guide employment matters, manage grievances, disputes and investigations in alignment with local employment law and regulations
• Passion for and demonstrated expertise in developing and implementing HR programs and driving operational excellence for a high growth and complex company. We are still building the bridge as we walk, and we need someone who has the organizational & project management skills that are required to do that and enjoys the exhilaration that comes with it
• Critical thinking skills are important. This includes the ability to analyze a situation or problem, identify the root cause, break solutions down into achievable milestones and make informed data-driven decisions
• Adaptability and flexibility for two reasons - we are a company that is scaling in a market that is constantly evolving and this role partners with employees at all levels of the organization. You will need to shift regularly between tactical and strategic priorities, deal with a lot of change and focus on driving outcomes across a wide range of levels in the company
• Ability to handle sensitive and confidential information with discretion
• You need to be comfortable in an accelerated learning environment and be self-motivated and assertive to succeed

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273353296

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273394186

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Role Title: Automation & Solution Architect (GCB 4)

Function: Finance System Operations

Role Description:

Senior technical lead for Finance EUC automation scale-up. Accountable for end-to-end technical delivery across demand intake, requirements analysis, build & test, production deployment and RTB change management. Provides consultative input during opportunity scoping, ensuring solutions are feasible and aligned to IT-governed platforms (e.g., Alteryx/ADM) and established controls/guardrails. Leads technical documentation, testing evidence aligned to agreed closure criteria, and supports controlled releases. Partners with Finance Domain BA, POD Lead and platform support to ensure stable, supportable automation.

Skills / Knowledge / Experience:

• Lead & Design automation for EUC (End User Computing) remediation, using AI workflow automation to reduce operational risk, improve control compliance, and accelerate remediation at scale.
• Act as Solution Architect for the end-to-end remediation across Python & Alteryx / FRAME platform, aligning delivery to risk, control, and technology standards.
• Knowledge of Finance process landscape & core systems
• Identify and prioritize EUC remediation opportunities and translate them into an automation roadmap
• Design and deliver AI-assisted remediation capabilities with prompt engineering
• Build automation pipelines to streamline discovery, assessment, remediation tracking, and evidence generation.
• Define human-in-the-loop operating model for AI outputs (review, approval, exception handling) to ensure accountable decision-making
• Familiarity with Python, IT-managed automation platforms e.g., Alteryx
• Experienced in managing end-to-end Testing lifecycle i.e., Unit Testing, SIT, UAT
• Strong in Stakeholder management
• Agile Scrum Master, SAFe, and Project Manager skills set are desirable

Job Title: Finance SME

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Key Responsibilities

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence.
• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy.
• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance.
• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions.
• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities.
• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions.

Required Qualifications

• Strong understanding or experience leading AI/ML teams in a SaaS or enterprise software environment.
• Deep expertise in time series forecasting and machine learning.
• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures.
• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns.
• Experience with agentic frameworks and autonomous agent architectures.
• Proficiency in Python and modern software development practices (testing, code review, CI/CD).
• Proven track record of delivering complex technical projects on time with high quality.
• Excellent communication, collaboration, and stakeholder management skills.
• Track record of delivering impactful AI solutions in a fast-paced, agile environment.

Preferred Qualifications

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field.
• Experience with large-scale data processing frameworks like Spark.
• Familiarity with the challenges of applying AI in enterprise planning or financial domains.
• A portfolio of published research or contributions to open-source AI projects.

What Makes This Role Exciting

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry.

We’re looking for a Digital Account Manager who can build strong client partnerships, drive impactful digital work, and lead projects from pitch to execution.

In this role, you will work closely with clients and internal teams to understand business needs, solve challenges, and deliver high-quality, integrated digital solutions.

What you’ll do

• Lead end-to-end delivery of digital projects, from briefing to execution
• Build and grow long-term client relationships, identifying opportunities to expand accounts
• Act as the key point of contact for clients, with a deep understanding of their business and industry landscape
• Collaborate with cross-functional teams across strategy, production, and operations
• Drive responses to briefs and RFPs, shaping solutions with internal teams
• Manage project scope, timelines, and budgets to ensure seamless delivery
• Support sales efforts and contribute to business growth
• Coordinate across global teams to deliver integrated work
• Track and report on project performance, including sales and forecasts

What we’re looking for

• 5+ years of experience in account management within digital, advertising, or related fields
• Proven ability to grow client accounts and manage senior stakeholder relationships
• Strong understanding of the digital ecosystem and integrated marketing
• Experience managing diverse projects including digital, film, and experiential
• Excellent communication, planning, and stakeholder management skills
• Ability to work across teams, geographies, and time zones
• Calm under pressure with strong problem-solving skills
• Hands-on mindset with the ability to both execute and lead
• Experience working with large or global clients is a plus
• MBA or postgraduate degree in Marketing preferred

If this sounds like you, we’d love to hear from you.

#LI-Hybrid
#LI-PP1

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Location Details: Gurgaon, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Own lifecycle email campaigns end‑to‑end, setting strategy and acting as a thought partner to define objectives, target audiences, segmentation, and messaging 
• Lead brief development, copywriting, and creative direction, and drive execution across build, QA, launch, and post‑campaign analysis for continuous optimization 
• Build and deploy campaigns in SFMC, including data extensions, dynamic/ personalized content, and basic automations
• Use basic SQL to define, validate, suppress, and measure audiences, ensuring accurate targeting and measurement readiness 
• Partner closely with Product, PMM/GTM, Design, Analytics, and Engineering to translate business goals into effective briefs, launches, performance insights, and an experimentation roadmap 

Your experience should include...

• 6+ years of experience in email/ lifecycle marketing, building campaigns from the ground up using a marketing automation platform (preferably Salesforce Marketing Cloud) for US audiences
• Proven end‑to‑end ownership from concept to launch (brief → copy/creative → build → QA → deploy), with strong project management and stakeholder communication skills 
• Strong copywriting, creative direction, and lifecycle marketing strategy mindset to deliver high‑quality, high‑performing email campaigns 
• Working knowledge of SQL for audience selection and validation (joins, aggregations, suppression, data QA) 
• Analytical and experiment‑minded, with the ability to define success metrics, interpret results (conversion, revenue, retention, CTR, deliverability), and turn insights into clear actions 

You might also have...

• Experience in MessageGears
• Experience in the payment processing or e-commerce industry

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Location Details: Gurugram

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

If you are passionate about machine learning and want to make a difference for millions of small businesses, join our DnAI (Data and Artificial Intelligence) team at GoDaddy as a Senior Machine Learning Scientist. You will have the opportunity to build cutting-edge machine learning models and Generative AI solutions to build intelligent software that delight our customers. You will work with highly skilled engineers in building comprehensive solutions to challenging business problems in customer experience, personalization; as well as solve technical problems in model evaluation, simulation and more.

What you'll get to do...

• Develop and implement advanced machine learning algorithms. 
• Build Intelligent Software using Large Language Models (AI Agents). 
• Design and refine ML models to enhance their performance, scalability, and robustness. 
• Assess, design and curate comprehensive evaluations for open-ended GenerativeAI problems. 
• Collaborate with cross-functional teams to integrate ML solutions within broader product and platform initiatives. 
• Drive the exploration and adoption of cutting-edge ML technologies to maintain our competitive edge in the industry. 

Your experience should include...

• 6+ years of overall experience in machine learning related roles.
• Strong knowledge of machine learning algorithms, tools, and techniques, such as supervised and unsupervised learning, deep learning, computer vision, natural language processing, etc. 
• Familiarity with AI assisted coding tools like Cursor, Claude Code or VS Code. 
• Proficient in Python programming language with familiarity with software engineering best practices, such as version control, code review, CI/CD, etc. 
• Proficiency with prompt engineering and large language models (LLM) and Natural Language Processing (NLP).

You might also have...

• Experience building conversational systems. 
• Experience in designing comprehensive evaluations and verification methods. 
• Proficiency in Typescript is a plus.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

As a Social Media Analyst you will be a strategic researcher who uses social data to translate real time and long-term shifts in the perception of Safety, Support and user experiences, and evolving user behaviors into high-level synthesis and escalations that informs Roblox's immediate response and long-term plan and product roadmap. You will leverage sophisticated investigation skills to validate trends online and translate them into meaningful, actionable insights. 

This role will report directly to the Senior Manager, Support Operations and is a full time hybrid position based in our Gurugram, India offices.

Shift: 2pm-10:30pm IST (Cabs will be provided)

You Will:

• Provide Deep-Dive Analysis: Move beyond engagement metrics to perform deep-dive research into specific audience segments 
• Long-term Sentiment Mapping: Track the evolution of platform sentiment over months and years, identifying the root causes of major shifts in user trust or affinity.
• Real-Time Monitoring & Signal Detection: Continuously monitor social platforms, forums, and influential voices for Roblox, our executive leadership, and emerging platform trends.
• Trend Forecasting: Use predictive modeling and social signal detection to forecast "the next big thing" in digital play and social interaction.
• Turn insights into action: by building formalized and detailed analysis into trends, escalations and user behavior on social media and escalating to internal stakeholders to do more detailed, on platform analysis.
• Feature Feedback Loops: Synthesize community feedback into structured "Insights Reports" for Product and Engineering teams to help prioritize the development of new platform features or to iterate and improve on existing.
• Reporting & Strategic Coordination: Develop and maintain digestible dashboards and trackers using data visualization tools to support editorial and leadership teams.
• Advanced Querying: Build and refine complex Boolean queries and "topic clusters" to capture nuanced conversations across fragmented digital spaces.

You Have:

• 5+ years of experience in a fast-paced technology company, with a focus on customer support or social media operations.
• 5+ years of experience leveraging social media and web based content for trends, analysis and insight to enable and inform internal stakeholders.
• A proven track record of supporting complex, cross-functional programs.
• Expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
• Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
• A comprehensive understanding of internal escalations, crisis management and customer experience principles.
• The ability to thrive in a dynamic, high-growth environment and drive results.

Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Senior Manager.

Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. 

You Will:

Incident Investigation and Triage

• Lead, own, and drive rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Serve as the subject matter expert and primary point of contact for all critical incidents, independently managing communication with executive leadership and cross-functional partners.
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.

Emergency Response and Coordination

• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead and direct incident response efforts, orchestrating cross-functional teams to ensure a unified and effective investigation and remediation.
• Strategically draft and deliver real-time, high-stakes communications and strategic recommendations to executive leadership regarding incident status, impact assessment, and mitigation efforts.
• Architect, own, and continuously iterate on robust incident response playbooks and protocols for various critical harms scenarios.
• Drive detailed post-mortem reviews (Root Cause Analysis), identifying and implementing structural improvements to policy, process, and technology.

You Have:

• A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. 
• Experience mentoring junior investigators and guiding complex casework.
• Familiarity with online safety issues to include exposure to high-severity risk content is preferred. 
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Manager.

Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. 

You Will:

Incident Investigation and Triage

• Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Act as the primary point of contact for relevant parties across the company, to include company leadership. 
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.

Emergency Response and Coordination

• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response. 
• Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
• Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios. 

• Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.

You Have:

• A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. 
• Familiarity with online safety issues to include exposure to high-severity risk content is preferred. 
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
• Bachelor’s degree or equivalent experience.

As the Lead for Proactive Moderation Operations, you will own daily operations for our proactive human moderation efforts. You will be Roblox’s subject matter expert for proactive moderation tooling and processes, as well as interpreting grey area policies and detecting/moderating new abuse trends. You will lead a team of content investigators to apply rapid and accurate labels, serving as an expert judge weighing tradeoffs between false positive rates, speed, and urgency. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations. 

You will report to the Senior Manager, Moderation Operations.

You Will:

• Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content
• Serve as the top subject matter expert for proactive tooling and processes
• Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation
• Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
• Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
• Ensure that your team is meeting performance metrics; define goals and provide coaching as required
• Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
• This role requires on-call work at weekends on a rotational basis
• This role involves exposure to graphic and/or objectionable content

You Have:

• Bachelor's degree in business, operations, or a related field
• 5 years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 1-2 years managing a team, demonstrating an ability to hire and manage a team
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

As the Manager of Moderation Escalations, you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didn't exist two years ago, you’ll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product, Engineering, and Policy, you’ll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit, hire, and lead a specialized team of Moderation Escalation Specialists, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

As the Manager of Support Escalations, you will build on a world-class internal escalations team. Leveraging existing vendor expertise and internal systems, you’ll be setting the tone and voice for how we engage with our internal customers. From building policies and procedures for sensitive escalations, to establishing routines on data collection and insights sharing, this role will be pivotal to our growing support ecosystem. We’re not talking about your everyday account issues. You’ll be working with product, legal, developer relations and legal to support the highest profile cases that come through. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that.

You will report to the Trust and Safety Operations Manager.

You Will: 

• Build upon and drive a world-class internal escalations and insights program, evolving our escalation systems and engagement methods. 
• Transition the program from transactional response to proactive prevention by identifying root causes of support and economy errors and partnering with cross-functional teams to implement systemic fixes.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging trends and the effectiveness of our current policies.
• Partner with Product Support Managers to brainstorm and implement new policies and procedures across support operations derived from internal escalation insights. 
• Ensure industry-leading response times and high-quality resolutions for complex escalations maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators!

The Product Support Specialist, International & Government Requests role will focus on responding to sensitive government and regulatory requests, collaborating with stakeholders across Public Policy, Legal, and safety leadership, and improving our tooling, processes, and workflows designed to scale Roblox’s compliance with regulatory requirements. This role will report to the moderation operations team manager.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support.

You will report to the Moderation Product Support team manager.

You will

• Act as policy enforcement subject matter expert and own high-visibility regulatory escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines
• Guide a large team of Roblox Compliance agents and staff, ensuring exceptional customer experience and meeting performance metrics
• Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and make business-critical decisions under time constraints;
• Maintain professionalism, confidentiality, and good judgement when handling government requests which may require direct correspondence with regulators;
• Manage, maintain, and develop a highly effective  processes that meets or exceeds relevant service level agreements;
• Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff;
• Implement and maintain standard operating procedures for moderation processes;
• Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement;
• Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends.

You Have:

• 3+ years of experience responding to incidents or escalations at a gaming, social media or other communications platform company.
• Experience managing regulatory requests and responses, or online safety issues in a compliance environment.
• Excellent communication skills to collaborate with cross-functional teams, including company leadership.
• Experience on a trust and safety team and/or have worked closely with policy or content moderation.
• An interest in online safety, policy development, regulations and emerging trends .

As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.

You Will:

• Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
• Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
• Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
• Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
• Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
• Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
• Bachelor's degree or equivalent foundational experience in operational auditing.
• Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
• Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
• Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
• Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
• Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.

About the Role 

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking a visionary Senior Manager for AI Engineering to lead our talented team in building the next generation of intelligent planning solutions. This is a critical leadership role where you will drive the technical strategy and execution for AI/ML initiatives, directly impacting Anaplan’s product and our customers' success. You will be at the forefront of integrating cutting-edge AI, from time series forecasting to generative and agentic AI, into our market-leading platform. 

Key Responsibilities 

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence. 

• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy. 

• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance. 

• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions. 

• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities. 

• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions. 

Required Qualifications 

• Proven experience leading AI/ML teams in a SaaS or enterprise software environment. 

• Deep expertise in time series forecasting and machine learning. 

• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures. 

• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns. 

• Experience with agentic frameworks and autonomous agent architectures. 

• Proficiency in Python and modern software development practices (testing, code review, CI/CD). 

• Proven track record of delivering complex technical projects on time with high quality. 

• Excellent communication, collaboration, and stakeholder management skills. 

• Track record of delivering impactful AI solutions in a fast-paced, agile environment. 

Preferred Qualifications 

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field. 

• Experience with large-scale data processing frameworks like Spark. 

• Familiarity with the challenges of applying AI in enterprise planning or financial domains. 

• A portfolio of published research or contributions to open-source AI projects. 
• 10 Years +

What Makes This Role Exciting 

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry. 

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

Arcesium seeks an experienced Solution Architect to join our Client and Partner Development team as a Forward Deployed Solution Architect. As a Forward Deployed Solution Architect, you will bridge the gap between Arcesium platform and clients' business requirements. You will show the customer value quickly and turn insights into scalable and repeatable long-term solutions. Forward Deployed Solution Architects work directly with Arcesium customer stakeholders and Arcesium product teams to solve sophisticated data problems in the investment management businesses.

What You'll Do: 
• Guide customer top stakeholders (CTO, CDO) on the best ways to accelerate customer data strategy through Arcesium 
• Decompose customer problem into component parts, design scalable solution using platform capabilities as building blocks 
• Present solutions to customers verbally as well as written proposals, rich materials and illustrations 
• Work with prospective clients to define the scope and success criteria of PoC projects 
• Lead various projects including Proof of Concepts, Implementations and beyond 
• Manage stakeholder expectations, highlights project risks and mitigations, and lead governance meetings 
• Collaborate with Forward Deployed Software Engineers, Data Strategists, Project Managers and Product for project success  
• Synthesize and note client requirement for fund and investor allocation business. 
• Work on various methods of calculating Management and incentive fees across complex fund structures.  
• Think critically to suggest improvements to the process, which may reduce costs, drive product innovation and result in increased sales conversion 
• Closely work with client developers getting them up to speed on Arcesium’s data architecture, platform overview, hands-on training, data flow (ingress/egress) across applications 
• Present and discuss Arcesium's Technology capabilities in Sales conversations, demos etc.

What You'll Need: 
• 8 to 12 years of experience in client facing roles requiring a high degree on consultative and solutioning skills (e.g., client solutions, professional services and implementations, etc.), providing technical solutions and building and driving software development 
• Hands on experience in working in investor allocation & fund accounting work space across Hedge fund, UCITS, IAM, private funds. 
• Hands on experience in complex fund structures such as multi layer FOF, Master-feeder, blocker, UCITs etc. 
• Skills cutting across technology and financial domain 
• Ability to drive cross-functional medium & large-scale projects, across business and technology domains; stakeholder management across levels is required 
• Strong interpersonal skills and experience building strong internal and external relationships 
• Strong communication skills, including the ability to be influential and persuasive with stakeholders 
• Familiarity with cutting edge cloud solutions and data analysis techniques 

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for a talented Individual Contributor to join a cross-functional product team responsible for integrating the Order & Portfolio Management System with the broader platform ecosystem and building new O/PMS features, with a focus on seamless trade lifecycle workflows from order creation through to position synchronization, reconciliation, and post-trade processing.

What You'll Do

• Own features from concept to delivery across the trade lifecycle, producing roadmaps and feature specifications through domain deep-dives and requirements gathering for order workflows, FIX connectivity, allocation logic, and portfolio analytics.
• Articulate product value propositions drawing on knowledge of order routing, execution management, portfolio construction, and position keeping.
• Partner with engineers, architects, and platform partners to translate specs into product, bridging trading desk workflows and back-office accounting while coordinating timelines, dependencies, and deliverables across integration workstreams.
• Build comprehensive test cases covering order routing, execution, position synchronization, data mapping, exception handling, and end-to-end integration.
• Conduct competitor analysis across the OMS/PMS/EMS landscape.

What You'll Need

• 8+ years in front, middle, and/or back-office; 4+ years in product management
• 2+ years direct experience working with OMS and/or PMS platforms, covering order creation, routing, execution, allocation, and settlement.
• Familiarity with how OMS/PMS platforms interact with execution venues, prime brokers, fund administrators, and accounting engines.
• Experience collaborating with engineers in an agile environment.
• Ability to manage multiple workstreams with diligence.
• Graduate degree in software engineering, finance, or a related quantitative field

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 

• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

WHO YOU ARE:
The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

WHAT YOU’LL DO:
Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes.
• Manage escalations from intake through resolution, ensuring timely follow-up and closure.
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
• Engage subject matter experts and functional leads to address complex inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and efficiently.
Operational Governance & Reporting
• Provide clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and access-related issues.
Client Communication & Relationship Support
Facilitate clear and professional communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and action updates.
• Assist in preparation of operational presentations and business review materials.
• Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service Excellence
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and client satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.

WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
• Proven ability to manage client requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to client service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six Sigma).
• Experience with operational reporting and data analysis.
• Advanced proficiency in Microsoft Office tools.
Key Competencies
• Client focus and service excellence
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Professional communication and executive presence
• Continuous improvement mindset
Work Model & Collaboration
• Will work closely with US-based client relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

More about the role:

Burson is looking to hire an Account Manager for Corporate & Services team. As an Account Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts.  You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations. 

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders. 

Talent Management:

• Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team.
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide on the job training to new team members on day-to-day tasks, delegate tasks to junior team members with clarity and oversee quality implementation within specified timelines.
• Provide continuous constructive feedback, keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner. 

Financial Management: 

• Record time in Maconomy and make supervisors aware of your time spent so our business can be managed profitably.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Follow agency procedures for client budgets, budget tracking, contract approval and billing rates and allocate resources for agency profitability.
• Manage vendor relationships, costs, and invoicing. 

Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Be a brand ambassador and help in recruiting top talent by knowing our capabilities network.
• Adhere to Burson’s confidentiality and disclosure agreements and code of ethics/conduct.

Experience that contributes to success:

• Minimum 4+ years of experience in public relations or communications industry, with at least one year leading a team.
• Bachelor’s degree in Public Relations, Communications, or a related field.
• Prior experience managing clients in the aviation, airline, or aerospace sectors will be preferred.

More about the role:

Burson India seeks a data-driven professional in Gurgaon location who can bridge the gap between traditional and social media to provide a holistic view of a brand’s standing. As an Account Manager within the Analytics team, you will be a key driver in redefining reputation as a competitive advantage for our clients. Your mission is to transform raw data into actionable insights that shape high-level communication strategies and innovative content marketing. You will act as an internal consultant, educating nuclear teams on fresh measurement methods and ensuring our global and domestic clients stay ahead of market trends.

What you'll do:

Data Management & Strategic Analysis

• Insight Generation: Analyze quantitative and qualitative PR and social media data to optimize brand strategy and identify target audience behaviors.
• Strategic Reporting: Develop and implement data collection systems and statistical techniques to provide ongoing, intuitive reports for domestic and global stakeholders.
• Competitive Intelligence: Conduct listening studies to identify brand differentiators and monitor consumer conversations to capitalize on opportunities or mitigate potential crises.
• System Optimization: Acquire data from primary and secondary sources, maintaining robust databases and optimizing statistical efficiency and quality. 

Innovation & Vendor Management

• Tool Ecosystem: Create and manage an analytics ecosystem for the Newsroom, integrating existing platforms with new, cutting-edge tools.
• Partner Evaluation: Vet software vendors and digital partners to ensure the firm’s analytics capabilities remain industry-leading.
• Trend Monitoring: Stay at the forefront of PR best practices and social media technology, acting as an early adopter to benefit client portfolios. 

Leadership & Operations

• Work Management: Set clear objectives, monitor progress, and provide constructive feedback on team results.
• Priority Setting: Focus team resources on critical goals, eliminating roadblocks to ensure high-quality delivery.
• Client Relationship: Act with a "customer-first" mindset, building trust by using data-driven feedback to improve products and services.

Experience that contributes to success:

Required Experience

• Industry Tenure: Minimum of 4 years of proven experience in the Analytics industry, specifically as a Communications Analysts.
• Technical Proficiency: Strong knowledge of statistics and hands-on experience using statistical packages to analyze large datasets.
• Tool Adaptability: Demonstrated ability to master various software tools for measurement, social listening, and boolean queries.

 Key Skill Set

• Analytical Rigor: Exceptional ability to collect, organize, and disseminate significant amounts of information with meticulous attention to detail and accuracy.
• Communication: Excellent written and verbal communication skills, with the ability to present complex findings clearly to non-technical stakeholders.
• Creative Problem Solving: A knack for "connecting the dots" between unrelated notions and contributing original ideas during brainstorming sessions.

As an Anaplan Model Builder, you are primarily responsible for the successful delivery of Anaplan solutions.

You will be required to model sophisticated business problems, collaborate to search for hard-to-find answers, and effectively uncover insights for our Business Partners. Strong analytics skills, resourcefulness, and the capacity to adapt to a scaling organization will help you be successful. Being able to operate independently and lead in a dynamic environment is key to this role.

You will:

• Lead Anaplan model development and serve as architectural SME for large-scale connected planning solutions
• Translate existing spreadsheets and business problems into sophisticated Anaplan multi-dimensional models
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Provide significant feedback and progress updates promptly to the Business Partner and team
• Set up standard processes and documentation for Anaplan models
• Participate in data integration and migration solutions
• Partner on all aspects of identifying, evaluating, and communicating key insights that tell the story behind the numbers, our employee experience, and key drivers
• Enjoy Being part of a team and working in an “all hands on deck” environment, shifting between different types of tasks, working with several partners, and being passionate about storytelling.
• Ability to investigate the root cause of data and reporting issues

Your Qualifications

• Bachelor's degree in business (Finance, Operations, Accounting, etc.) or highly technical field (Engineering, mathematics, data analytics, etc.)
• Passion for business analytics, modeling, and planning
• 2+ years of Anaplan model-building experience with at least 1 large and complex ground-up build
• Excellent problem-solving and analytical skills
• Excellent verbal, written, and computer communication skills with strong analytical and troubleshooting skills
• Motivated self-starter
• Experience working autonomously and collaboratively in a rapid-growth environment

Preferred Skills

• End-to-end Anaplan deployment experience;
• Consulting experience or academic research in a technical field (economics, engineering, science, math, etc.);
• Experience collaborating on dynamic projects with HR, finance, accounting, product, and/or engineering teams;
• Organizational change or project management leadership experience.