Job Title: Lead Data Engineer

Key Skills: Snowflake, Azure Databricks, DBT, Terraform, SQL, ETL/ELT, Azure Cloud, CI/CD, Data Migration, Data Architecture

Experience: +8 YOE. 

Location Costa Rica

Mode: Remote 

We at Coforge are hiring Position (#20978) with the following skill set. 

Key Responsibilities 

• Lead and mentor a team of data engineers, ensuring best practices and high-quality deliverables.
  
• Own and drive the end-to-end migration strategy from Snowflake on AWS to Azure Databricks and DBT.
  
• Architect and oversee scalable, secure, and reliable data pipelines and infrastructure in Azure.
  
• Design and implement Infrastructure-as-Code solutions using Terraform and manage CI/CD workflows.
  
• Collaborate with cross-functional stakeholders to align data initiatives with business and technical goals.

Required Skills & Qualifications 

• 8+ years of experience in Data Engineering, including leadership or technical lead experience.
• Strong hands-on expertise with Snowflake, Azure Databricks, and DBT.
• Deep experience with Terraform and cloud infrastructure automation.
• Proven experience leading large-scale cloud data migration projects, preferably AWS to Azure.
• Advanced proficiency in SQL, data modeling, and ETL/ELT frameworks.
• Strong understanding of scalable data architecture and performance optimization.
• Experience with CI/CD pipelines and Git-based version control.
• Mandatory experience within the insurance industry and knowledge of insurance data domains.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to work effectively in fast-paced and collaborative environments.

Preferred Skills: 

• Experience with data governance and observability frameworks.
• Knowledge of security and compliance standards related to insurance or financial data.
• Familiarity with Kafka, Event Hubs, or real-time data processing solutions.
• Experience designing lakehouse architectures and cost-optimization strategies.
• Exposure to multi-cloud environments and advanced automation practices.

Posted On: 8-05-26 

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. 

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We're seeking a Sr. Technical Program Manager!

What You'll Do: 

We are seeking a Senior Technical Program Manager to join a growing PMO team, with focus on program delivery, driving portfolio management and operating model practices for Backblaze.

• Drive program planning and execution through program management best practices, manage risk and dependencies across multiple programs and teams
• Drive portfolio management practices as required, which includes overseeing the portfolio delivery pipeline across multiple projects, from incoming requests to evaluation/discovery to successful delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, decisions and outcomes
• Apply your “T” in TPM (technical skill set) as an active contributor in technical requirements and design conversations with the program teams
• Foster a culture of transparency and trust, apply lean value-driven approach, manage by influence, support and empower technical teams through servant leadership
• Ensure strong lines of communication and regular updates to stakeholders
• In partnership with other TPMs, participate in implementation of continuous cross-functional process improvement initiatives

The Right Fit: 

• 5+ years of Program, Portfolio and Process Management experience
• A combination of strong technical background and leadership
• Experience working with cross-functional teams in a fast paced environment
• Comfortable with operating in high uncertainty environments, ability to synthesize data from multiple sources and teams into a structured program roadmap
• Excellent analytical and problem solving skills
• Ability to manage by influence, identify underlying issues, solve problems and conflicts
• Strong verbal, written communication skills
• Experience with Atlassian & Google product suites a plus
• Highly detailed-oriented and exceptional organizational and follow-through skills a must

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Role

We’re looking for a Senior Threat Hunter to join our team. The role will be located remote in Costa Rica reporting to the Director of Threat Hunting as part of the Zscaler Threat Hunting team. 

This role is a customer facing role, responsible for delivering white-glove threat hunting deliverables to customers. As a Threat Hunter, you will split your time between exploring Zscaler customer telemetry to identify potential threats and interacting directly with customers to discuss these potential threats. For this position, we’re looking for someone to work standard business working hours with occasional on-call duties.

What You’ll Do (Role Expectations)

• Leverage deep, hands-on expertise in threat hunting, incident response, and security operations to proactively hunt, detect, defend, and advise for managed threat hunting customers
• Serve as a trusted security advisor to customers by writing and delivering tailored threat hunt findings, executive presentations, and strategic recommendations to a range of stakeholders from SOC analysts to CISOs
• Analyze customer web proxy telemetry against modern adversary Tactics, Techniques, and Procedures (TTPs) by utilizing SIEM-like tools (e.g. Splunk, Microsoft Sentinel, ElasticSearch) and by writing code (e.g. Python and SQL) to implement high-fidelity detection logic and actionable hunt hypotheses
• Review the output of detection engineering systems and the work of other analysts to continually improve our customer facing deliverables

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in cybersecurity, computer information systems, computer science,, or a related field
• 3+ years in Threat hunting, Incident response, Cybersecurity consulting, Security operations, Malware analysis, Blue teaming, Purple teaming, Network defense with at least 1 of those focused on Threat Hunting or Consulting.
• Deep expertise in threat hunting

What Will Make You Stand Out (Preferred Qualifications)

• You've presented at cybersecurity industry conferences
• You’re familiar with Zscaler Internet Access (ZIA) telemetry 
• You’ve briefed or presented to a wide range of cybersecurity professionals (from SOC analysts to CISOs)

#LI-Remote #LI-JG1 #LI-CostaRica

Role 

We are looking for an Associate Velocity Sales Engineer to join our Virtual Service Center team. This is a remote role based in Costa Rica, reporting to the Senior Manager, Partner Sales Engineering. The Associate Velocity Sales Engineer is part of the Solution Center team, supporting partners and internal teams with foundational technical pre-sales activities. This role focuses on learning, executing, and gradually building the skills required to influence partner-led opportunities. You’ll work alongside senior engineers to support demos, discovery, and partner enablement—while developing the technical and business acumen needed to grow into a full Velocity SE.

What you’ll do (Role Expectations)

• Provide inbound technical support to partners, distributors, and internal teams through basic discovery, positioning, and demos
• Assist with product demos and Solution Demo Center (SDC) sessions, including co-selling support alongside senior SEs
• Configure, maintain, and support demo/lab environments and reusable demo assets/documentation
• Participate in partner enablement including onboarding, trainings, and workshops
• Collaborate with the global Solution Center team to deliver timely, cross-region support and align solutions to customer needs

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• 0–2 years of experience in technical roles such as internships, support, junior SE, networking, or security roles
• Basic understanding of networking fundamentals including TCP/IP, DNS, HTTP, and VPN concepts
• Bachelor’s degree or equivalent experience
• Willingness to travel occasionally, approximately 10%
• Professional proficiency in English; Portuguese language skills are a plus

What Will Make You Stand Out (Preferred Qualifications)

• Exposure to security concepts such as SWG, ZTNA, DLP, or CASB, even at a high level
• Experience with demos, labs, or customer-facing roles
• Certifications or coursework in networking or security

#LI-Remote #LI-CostaRica #LI-DS9

We are looking for a Customer Success Engineer to join our AMS Customer Success Engineering organization in Costa Rica, reporting to the Manager, Customer Success Engineering. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and solving complex customer challenges. By using data and insights, you will provide expert support to help customers achieve their goals and maximize value from our technology while fostering a customer-centric culture that drives adoption and growth.

What you’ll do (Role Expectations)

• Partner with Customer Success and Sales teams to drive customer outcomes and value across segments

• Lead technical workshops with large customers and provide environment-specific recommendations to increase value realization

• Present at customer events, such as User Groups, on best practices, use cases, and recommendations across Zscaler technologies

• Deliver internal technical enablement sessions to Customer Success Managers to help scale adoption through training and adoption playbooks

• Work cross-functionally with Customer Success, Product Engineering, and Support teams to ensure seamless service delivery

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Deep experience in a customer-facing technical role, such as Solutions Engineering, within enterprise organizations

• Proven ability to simplify and tailor complex technical messaging for technical, management, and executive audiences

• Strong capability to translate technology features into business impact to support value realization conversations

• Professional-level English communication skills, both written and verbal

What Will Make You Stand Out (Preferred Qualifications)

• Subject matter expertise in two or more areas including Internet/security protocols, Authentication/SAML, Web-based infrastructure, or AI Security

• Demonstrated discovery and influencing skills with evidence of driving meaningful adoption and value realization

#LI-Hybrid #LI-IA1

We are looking for a Quote Support Advisor-Americas to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Quote Support Manager-Americas. Working collaboratively with Go-To-Market teams, the Quote Support Advisor supports Sales by ensuring appropriate quote structure and providing guidance with a focus on financial and revenue compliance. Our ideal candidate is a high-energy, team-first, value-add business partner who thrives in a fast-paced, ever-changing environment.

What you’ll do (Role Expectations)

• Be a ‘Subject Matter Expert’ on Salesforce CPQ, quote and deal process
• Collaborate with Deal Desk, Legal, Finance, Product, Pricing, and Sales to drive deal accuracy and efficiency through sales process
• Assist and guide Sales on sku/product configuration, quote structuring, standard corporate, financial, and sales policies
• Cultivate internal relationships at all levels of your coverage
• User acceptance testing when new quote processes and/or system functionality are implemented

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Demonstrated experience working cross-functionally with Go-To Market and System Support teams
• 3+ years experience in a Sales Operations Support, Quote Support or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid  #LI-DS9

We are looking for a Quote Support Manager to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Director, Global Deal Operations. The Quote Support Manager will support Sales and the deal process while managing the Quote Support team, ensuring successful execution of the quote process with adherence to strategy, commitments, and goals, as well as compliance with policies and procedures. You’ll be responsible for leading and developing an efficient and productive team while supporting the Sales organization.

What you’ll do (Role Expectations)

• Provide day to day leadership, providing guidance to a team of analysts on decision making and critical thinking, supporting the business in achieving long term goals
• Subject Matter Expert on your team’s activities and responsibilities and serve as an escalation point on Quote-To-Order processes, identifying cause, and ensuring appropriate resource(s) are engaged for resolution
• Partner with peer organizations and leadership to drive global best practices, refine policies, strategies, and processes
• Leverage reporting and analytics to mitigate potential contract and order issues as well as for measuring the team’s key performance indicators
• Work with your team members to create goals that support their career development objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated lead or management experience
• 5+ years experience in a Deal Desk, Sales Operations Support, Quote Support, or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual; able to explain complex 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid #LI-CostaRica  #LI-DS9

Role

We’re looking for a Senior Detection Engineer to join our team. The role will be located in Costa Rica reporting to the Senior Manager of Threat Hunting as part of the Zscaler Threat Hunting team. 

Detection Engineers are responsible for advancing threat detection and hunting capabilities of our managed threat hunting service: Zscaler Threat Hunting. This role involves combining Threat Researcher and Detection Engineering skills to develop next-generation detection logic for our threat hunters, utilizing tools like Python, SQL AWS services, YAML-based detection logic, and SIGMA-like rules. The role also contributes to the scalability and maintenance of engineering projects, leveraging data platforms such as Hadoop and Athena. Finally, this position requires independently writing and updating detections and playbooks, which includes working flexible hours, such as weekend night shifts and providing on-call support.

What We're Looking for (Minimum Qualifications)

• Hands-on experience developing and implementing detection rules in a Security Information and Event Management (SIEM) tool, such as Splunk, Microsoft Sentinel, or ElasticSearch
• Familiarity with MITRE ATT&CK framework and experience translating TTPs into actionable detection logic
• Scripting and automation skills using Python for developing and managing detection infrastructure
• Must have excellent reporting and analytical skills and experience writing and optimizing IDS/IPS and YARA signatures
• Must be able to validate detection logic, perform root cause analysis of detection failures, and deliver recommendations for platform improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience in one or more of the following - detection engineering, threat hunting, security operations, malware analysis, blue teaming, or network defence
• Bachelor’s or graduate degree from a four-year college or university (preferably in Computer Science, Engineering, or a related discipline), or equivalent security industry work experience
• Significant and demonstrable experience as a Senior Detection Engineer, leading the development of complex detection strategies and mentoring junior team members
• Experience in network-based threat detection and signature development (e.g., Snort/Suricata rules)

#LI-Remote #LI-JG1 #LI-CostaRica

We are looking for a Senior Learning Designer to join our Costa Rica team in-office, reporting to the Senior Director, Talent Development within the People & Culture organization. You’ll be empowered to craft high-impact instructional content that creates real business value, elevates employee capability, and strengthens our culture.

What You’ll Do (Role Expectations)

• Design for Impact: Design, develop, and land global and regional learning solutions with a focus on adult learning principles, utilizing robust needs analyses to drive instructional strategy and deliver measurable business impact.
• Agile Development: Operate across both strategic and tactical levels to co-create, launch, iterate, and optimize diverse learning modalities (eLearning, ILT, vILT, microlearning) wherever needed.
• Deliver Excellence: Build trust through consistent, high-quality execution and instructional excellence that ensures all learning materials align with our mission and values.
• Manage Projects: Proactively communicate concise, action-based updates while surfacing design risks and project progress early to maintain momentum.
• Collaborate & Improve: Champion continuous improvement in our curricula, actively collaborating with Subject Matter Experts (SMEs) across functions, challenging ideas constructively to commit to the best instructional decisions.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the learning path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You think at scale. You connect your day-to-day instructional design work to the larger company mission and think globally. You build learning solutions, content, and frameworks that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• Experience: Minimum 5 years of progressive experience in instructional design, learning experience design, or curriculum development in corporate or high-growth environments.
• Scale & Delivery: Demonstrated ability to design and deliver large-scale, global learning initiatives with measurable business outcomes and strong project management capabilities.
• Mindset: Strong execution mindset with genuine ownership, a bias for action, and the humility to adapt when learning plans or business circumstances shift.
• Collaboration: Proven track record of breaking down silos to collaborate with senior leaders, SMEs, and diverse global teams, driving shared ownership of learning outcomes and fast results.
• Communication: Direct communication style that brings clarity, handles ambiguity effectively, and balances high-level educational strategy with tactical design details.

What Will Make You Stand Out (Preferred Qualifications)

• Agile ID: Experience adapting to high-growth technology environments, with a willingness to launch learning MVPs and iterate content based on user feedback.
• Technical Proficiency: Solid hands-on experience with modern authoring tools and a practical understanding of adult learning methodologies and basic evaluation methods.
• Cultural Alignment: Familiarity with Zscaler values and leadership principles, bringing a collaborative, solutions-oriented mindset and a willingness to engage in constructive problem-solving.

#LI-IA1 #Hybrid

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

JOB OVERVIEW

Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance. 

The Project Manager (PM) is responsible for leading the end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. The PM establishes project governance, drives cross-functional planning and coordination, and manages stakeholder communication and risk. As the primary day-to-day owner of delivery, the PM ensures timely decision-making, clear accountability, and successful project outcomes from initiation through closeout. 

 Responsibilities 

• Deliver assigned projects (implementation and one-time engagements) by developing comprehensive project plans that define objectives, timelines, budgets, and resource requirements to deliver the contracted scope. 

• Coordinate project activities, ensuring adherence to project milestones and deliverables.  

• Monitor and track progress, identifying and addressing any issues or risks that may impact project success.  

• Manage project forecasting and resource planning throughout the project lifecycle.  

• Clearly identify resource demand based on detailed project plans.  

• Lead recurring status reviews and stakeholder communications, escalating risks, decisions, and dependencies as required.  

• Develop and maintain project documentation and reporting (e.g., plans, RAID logs, status reports), providing clear visibility to internal and client stakeholders.  

• Define and lead cross-functional project teams (e.g., Technical Services, Production Services, Strategy, Client Success, Global Support and Sales), assigning tasks and responsibilities based on a defined RACI matrix. 

• Define work packages and assignments aligned to contracted scope, ensuring adherence to budget, quality standards, and schedule.  

• Foster a culture of accountability and continuous improvement across the delivery team. 

• Identify and engage project stakeholders, establishing clear communication channels and managing expectations.  

• Identify and assess project risks, developing mitigation strategies and contingency plans.  

• Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication.  

• Monitor and control project budgets, identify cost-saving opportunities, and implement appropriate measures.  

• Collaborate with the Program Director, Portfolio Program Manager (as applicable), and resource owners to ensure appropriately skilled and experienced resources are assigned to the project.  

• Support Sales by coordinating estimates and validations, assessing implementation risks, and reviewing statements of work for completeness and feasibility.  

• Ensure deliverables meet defined quality standards and client requirements, coordinating reviews and approvals as needed.  

• Ensure delivery of the contracted scope and align with the project team on roles, responsibilities, and success criteria. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You will: 

• Push the Brand Forward: Create every piece of work with the intentional goal of elevating and evolving the Smartsheet brand identity.
• Lead & Mentor: Lead project’s execution, reviewing the output of junior designers and contractors to ensure world-class quality and professional growth.
• Master the System: Participate in the definition and creation of flexible, coherent design systems, and component libraries. Design mood boards, comps, concept sketches, presentation decks, style guides, and storyboards.
• Drive Full-Cycle Projects: Own projects from initial conception to final completion, deciding the most effective way to present work to stakeholders.
• Manage with Precision: Manage large-scale projects and deadlines, while helping less senior designers manage their time and resources effectively.
• Guide the Vision: Eloquently explain design decisions and guide stakeholder feedback to ensure all work stays "on brief" and aligned with strategic goals.
• Collaborate Cross-Functionally: Partner with technology and project management to ensure designs meet creative, strategic, and technical objectives.
• Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique projects to life.
• Other job duties as assigned.

You have:

• Strategic Foresight: The ability to see the "big picture," understanding organizational resources and offering solutions within company processes.
• Proactive Ownership: A habit of anticipating stakeholder needs before they are requested; you take equal responsibility for the final project outcome.
• Multi-Tasking Mastery: The proven ability to juggle several large, complex projects simultaneously without losing attention to detail.
• 5+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy for Technology companies.
• Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
• Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
• Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
• Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality output.
• Educational Background: Bachelor’s degree in design, relevant studies and certifications or equivalent professional experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are seeking an experienced Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As a Technical Writer, you own documentation quality and strategy across our product knowledge base—enabling both customers and internal teams to self-serve and reducing support and training burden. You'll drive improvement initiatives across our documentation, learning tracks, guides, and video content, while managing rapid product changes.

You will report to the Manager, CE Enablement Knowledge Experiences based in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will:

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation.
• Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to:
• Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website
• Content for eLearning modules or videos
• Internal documentation
• Visual aids for Help content (screenshots, gifs, etc.)
• Produce customer-facing video content, including scripting, recording, and light editing in collaboration with stakeholders and subject matter experts
• Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
•  
• Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves
• Track and report on your own project assignments and schedule, working towards hard deadlines
• Contribute to templates, processes, and standards that support consistent, scalable content production
• Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
• Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content
• Maintain the Smartsheet Help and Learning style guide
• Optimize content for discoverability via Search
• Work on improvement projects to implement content governance tools, improve processes, and document changes. 
• Other job duties as assigned.

You Have:

• 3-5  years of experience writing or editing content for a variety of audiences on the web
• A BA in English, Technical Communication, or a related discipline (or equivalent experience)
• Basic understanding of and ability to use HTML formatting
• Strong Command of English language both oral and written (C1 and above)
• Experience developing templates and processes for ensuring consistent delivery
• Understanding of SEO and GEO best practices
• Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
• A passion for technology and familiarity with the benefits and challenges of working on a SaaS product 
• An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
• Familiarity with video content production—scripting, screen recording, or light editing
• Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas 
• Strong organizational skills and an ability to perform basic project management and prioritization tasks
• Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
• Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
• Demonstrated experience integrating AI tools into professional workflows, including building custom AI configurations (such as GPTs or Gems) and connecting LLMs to external platforms 
• A point of view on where AI is taking technical writing, incuding familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
• Smartsheet Product Certification preferred by not required

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company Funded Perks, including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role-specific)

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100M in revenue and is the leading specialized storage cloud — managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Growth Marketing Director to join our team.

About The Role

The Director of Growth owns the self-serve revenue engine end-to-end — from top-of-funnel acquisition strategy through product-led growth, activation, and expansion — and operates with cross-functional authority across Product, Engineering, Marketing Ops, and our paid acquisition agency. This is not a funnel repair job or a lifecycle marketing role. It’s a growth leadership role for someone who thinks first about where new users come from, and second about everything else.

What You’ll Do:

Top-of-Funnel Strategy

• Own organic and paid acquisition strategy across all channels, including direct oversight of our paid acquisition agency — setting strategy, budget allocation, and performance expectations
• Drive developer community acquisition accross Reddit, Hacker News, dev-focused communities, technical content, GitHub presence, and DevRel-adjacent programs

Product-Led Growth

• Own the PLG motion: product qualification logic, activation funnel design, self-serve to sales-led handoff design, and expansion trigger strategy
• Work directly with Product and Engineering to prioritize self-serve improvements and advocate for PLG in planning cycles

AI/ML Segment Ownership

• Own the corporate narrative and translate it into channel strategy, content, and partnerships targeting our strategic markets
• Identify and develop go-to-market programs for the key strategic ICPs: developer tools integrations, community presence, co-marketing, and technical content

Funnel Performance & Analytics

• Own north star KPIs across the full funnel
• Partner with BI to build and maintain PLG dashboards
• Drive weekly and monthly reporting across the organization

Cross-Functional Leadership

• Work across external agencies, our Marketing Ops team, our Partner with Customer Success teams to facilitate the full lifecyle of customers who choose to begin their journey with us through our self-serve engine and partner with our engineering and product teams to build the case for product investment and engineering capacity

The Right Fit:

This is a specific hire for a specific kind of company. We’re not looking for a generalist demand gen leader or a lifecycle marketer. We need someone who has been here before — at a developer-centric infrastructure company, building growth motion from a strong foundation into something structurally durable.

Bonus Points For:

• Familiarity with AI/ML infrastructure, data pipeline tooling, or the AI builder ecosystem
• Experience directing a paid acquisition agency (not just overseeing spend)
• Background working in a post-IPO company navigating both efficiency and growth mandates
• Experience building out a growth team or function from scratch

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As an Associate Consultant, you will work in a multifaceted role in collaboration with our Strategy, Project Management, Design, and Technology teams. You will support senior team members on our projects as you build up your experience in the role.You enjoy solving complex business problems by creating smart, intuitive, and human-centred experiences. You have an excellent eye for detail, love to learn, and enjoy new challenges, including leveraging the potential of AI. Technology excites you and you’re on top of emerging trends.

What You'll Do

• Assist in the creation of digital solutions for a variety of clients and verticals
• Gain expertise as a design and technology thought leader in a number of industries
• Support the broader team in understanding and interpreting our client’s business challenges and goals
• Collaborate with our Design and Technology teams to deliver elegant user experiences, including the evolving landscape of AI
• Gather information on our client’s business processes, critical success factors, marketplace, and competitive standing through interviews and research
• Coordinate and participate in user experience design thinking workshops, technology architecture workshops and, project planning and delivery activities
• Structure presentations, documentation, request for proposal responses, and other collateral

Qualifications

• Previous experience in consulting, user experience and/or software development is an asset
• A demonstrable passion for and understanding of great user experiences and technology
• Excellent writing competency and communication skills in English
• A constant desire to learn more about the latest technology trends
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking is an asset

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

What You'll Do

As a Consultant, Strategy & Technology, you excel at collaborating with other team members to deliver digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

Understanding and solving complex business problems comes naturally to you. You will collaborate with the wider team and our clients through brainstorming, the creation of impactful end user experiences, and technical delivery and implementation. The ideal candidate will bring to the table a demonstrable passion for designing smart, intuitive, and human-centred experiences, including leveraging the potential of AI. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• Support senior team members on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformation
• Assist in the creation of digital solutions for a variety of clients and verticals
• Help lead and participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and collaborate with our design and technology teams to deliver elegant user experiences
• Gather information on our client’s business processes, critical success factors, and competitive standing through interviews and research
• Project management and coordination
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collatera

Qualifications

• Minimum 2+ years of relevant experience
• Experience in being a part of strategy, design, and/or technology engagements
• A demonstrable passion for user experience, digital design, and technology
• Strong track record in liaising with and collaborating with clients
• A keen interest to learn more about the latest technologies
• An appreciation for great digital design
• Excellent written competency and communication skills in English 
• An analytical mindset
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking 

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant, you will lead cross-functional teams of consultants, designers, and developers through medium and large-scale digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

As a senior member of the team, you have previously worked with clients from a diverse set of industries. You will use your experience to solve complex business problems and you will collaborate with and lead our clients through early brainstorming, the creation of impactful user experiences, through to technical delivery and implementation, including leveraging the potential of AI. The ideal candidate will bring to the table a demonstrable experience in leading teams and mentoring junior team members. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• As a senior member of the Consulting team you will support the engagement lead on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformations
• You will use your experience to strategize and create digital solutions for a variety of clients and verticals
• Help lead & participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and working with our design and technology teams to deliver elegant user experiences
• Ensure client goals and project timelines are met
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collateral
• Mentor junior members of the team

Qualifications

• Minimum 4+ years of relevant experience
• Experience in leading strategy, design, and technology teams through medium and large-scale digital projects
• A clear understanding of management, business, and finance processes
• Strong track record in liaising with and collaborating with clients
• A demonstrable passion for user experience, digital design, and technology
• A constant desire to learn more about the latest technologies
• A keen eye for great digital design
• Excellent communication skills in English
• Strong track record of public speaking
• An analytical mindset
• Strong problem-solving ability
• Ability to work in a team environment and independently
• Experience in mentoring other team member

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package 
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.

In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.

Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.

This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What You’ll Do

Become a Zuora Expert

• Complete Zuora’s comprehensive onboarding and sales training
• Develop deep expertise in Zuora’s products, services, and solutions

Guide Customers Through Transformation

• Act as a trusted advisor on revenue recognition automation
• Lead functional discovery sessions to understand business needs and constraints
• Design and present tailored solutions aligned with customer objectives

Drive Technical Wins

• Deliver compelling product demonstrations and executive presentations
• Showcase how Zuora enables organizations to modernize revenue operations
• Handle technical objections and differentiate Zuora from competitors

Build Strategic Customer Relationships

• Own the technical health and adoption of accounts
• Define and monitor business cases and KPIs for customer success
• Identify opportunities to expand Zuora’s footprint across business units

Influence Product & Strategy

• Partner with Product Management to shape product roadmap based on customer insights
• Share feedback and market context to inform product innovation

Collaborate Across Teams

• Work closely with Account Executives, Solution Architects, Product teams, and partners
• Support RFPs/RFIs, marketing events, and field engagements
• Help resolve technical escalations and ensure customer success

Travel

• Occasional travel within your sales territory to support customers and events

About You

• BA/BS in Accounting or Finance (or equivalent)
• 5+ years of experience in Revenue Accounting
• Strong understanding of ASC 606 and IFRS 15
• Ability to translate complex business needs into compelling solutions
• Excellent presentation and storytelling skills
• Comfort presenting to audiences ranging from operational teams to C-level executives
• Strong curiosity and motivation to master the quote-to-cash lifecycle

Bonus Points If You Have

• Pre-sales or consulting experience
• Experience with Zuora Revenue (RevPro)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Gambling.com Group (Nasdaq: GAMB) is looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Casino Affiliate of the Year at the 2024 EGR Operator Awards. Gambling.com Group embraces a majority remote-first hybrid work model, offering employees the flexibility to work remotely while being part of a global team. For some roles, in-office presence is required for operational reasons, ensuring   seamless   collaboration   and   effectiveness   where   needed.   With flagship offices in Dublin, Charlotte, and Malta, and satellite offices in Madison, Helsinki, Serbia, and Costa Rica, we operate on a "think local, act global" mindset. Gambling.com Group is on the lookout for innovative, solution-driven, and fast-paced thinkers to join our growing team. Are you ready to take the next step in your career?

Are you ready to take the next step in your career?

At OpticOdds, we’re transforming how companies trade and manage risk in the sports betting industry. We provide real-time sports betting data and risk management solutions that help clients boost profitability while saving thousands of engineering hours. We’ve simplified real-time data and made it more accessible and actionable for sportsbooks, exchanges, and platforms.

Our product is strong. Our traction is real. Now, we’re looking to expand our small, fast-moving team to keep up with explosive growth. That’s where you come in.

As our first Central America Account Execuitive, you will be responsible for driving OpticOdds’ commercial growth across the region. The focus is on building new business opportunities, developing strategic operator relationships, and expanding accounts over time.

This role requires ownership of the full sales cycle: identifying opportunities, engaging with clients, managing negotiations, and ensuring long-term success with signed operators. Success will come from strong industry connections, sharp commercial instincts, and the ability to represent OpticOdds effectively both at industry events and in direct client engagements.

Responsibilities

• Manage the full sales cycle with clients, from prospecting and discovery through negotiation and close.
• Develop a balanced pipeline by sourcing outbound opportunities and converting inbound leads.
• Expand OpticOdds’ footprint across Central and South America with a focus on enterprise sportsbooks while also engaging emerging operators.
• Deliver clear, compelling presentations to clients at all levels of an organization, both in-person and remotely.
• Listen actively to client needs and translate those into actionable feedback for the product and engineering teams.
• Monitor regulatory changes, competitor activity, and operator strategies, and use those insights to strengthen OpticOdds’ positioning.
• Represent OpticOdds at industry events and conferences to build visibility and credibility in the region.
• Maintain accurate pipeline data in the CRM with clear prioritization and forecasting.
• Collaborate with internal teams to refine messaging, improve collateral, and align commercial strategy with product direction.

Qualifications

• 6+ years of B2B sales experience in the sports betting industry.
• Demonstrated ability to meet or exceed aggressive revenue targets.
• Strong network within sportsbooks and operators in Central and South America.
• Fluency in Spanish and Portuguese strongly preferred.
• Experience running a SaaS sales process independently, from prospecting through closing.
• Excellent communication and presentation skills, with credibility in conversations with senior operator stakeholders.
• Proficient with CRMs and confident in building and presenting proposals.
• Self-starter who thrives in high-growth, unstructured environments.

Perks & Benefits

• Employee Stock Purchase Program
• Comprehensive private Healthcare Insurance
• Flexible work environment with the option for remote work
• Lifestyle Allowance/Lifestyle Spending Account
• Hardware and software
• Regular company events, including seasonal parties and sports & social outings.
• Access to courses for Personal and Career Development
• Company Paid Volunteer Day

Technical Account Engineer II

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

• Flexible, but generally once or twice a quarter (10-25%)
  • Customer Visits
  • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns

Required Qualifications and Skills

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning
  

Desired Qualifications and Skills

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus, and Falco are a plus
• Sumo Logic experience is a big plus but not required
• 5-10 Years experience

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

About The Role

The Software Test Engineer (SDET) role focuses on delivering efforts at the Costa Rica center to ensure full regression and performance test coverage for ongoing Accela Civic Platform (SaaS) releases. Additionally, it involves advancing Accela’s maturity in Test Automation, Test-Driven Development, CI/CD, and Performance Engineering.

Specific Responsibilities

• Accountable for the successful launch and delivery of new, key Accela Product Releases, Engineering Initiatives, alignment Accountable for the successful launch and delivery of new Accela Product Releases, Engineering Initiatives, and alignment with Cloud deployment activities.
• Design, develop, and execute test plans, test cases, and test scenarios to ensure the quality and reliability of software products.
• Automate API and UI testing for web-based products and application services using Python with Robot Framework and other open-source tools, integrating test cycles with the CI/CD pipeline.
• Participate in an Agile team, attending daily scrum meetings, as well as planning and grooming sessions.
• Contribute to functional, performance, automation, and infrastructure initiatives that impact cross-functional teams through automated deployment and regression testing.
• Author and execute test cases for all release cycles, implementing software best practices. Identify gaps and issues, working creatively and efficiently to troubleshoot and resolve system problems.
• Familiar with using monitoring tools like Datadog and Windows/Database monitoring tools, with a product-focused mindset to analyze performance and scalability issues.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to identify test requirements and drive the testing process.
• Stay updated with industry trends, emerging technologies, and testing techniques to incorporate best practices into the testing process.

Required Qualifications

• Bachelor’s degree in computer science or any related discipline.
• 3+ years of hands-on experience in quality engineering, functional testing, test automation, and test harness development using open-source tools.
• Good knowledge of frontend and backend servers, API and Mobile testing, and integration with DevOps pipeline.
• Strong understanding of JMeter, Python/Java, SQL and API gateways performance testing experience and Cloud environments (Azure), and performance monitoring tools like Datadog and Database and windows monitoring tools.
• Experience in taking ownership in core functional product areas.
• Experience in SaaS products, API services and Pipeline activities
• Proficiency in testing methodologies, tools, and techniques, including Agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
• Strong analytical skills and attention to detail to identify, troubleshoot, and resolve software issues effectively.
• Ability to collaborate closely with clear communication skills.

Desired Qualifications

• Experience in Python and TypeScript automation development
• Experience with Playwright framework
• Experience in SaaS products, API services, and pipeline activities.

Accela is establishing a new entity in Costa Rica as part of our global growth strategy. Our organization specializes in advanced SaaS Software Applications covering a wide range of technologies and complex solutions such as: Hybrid Mobile Applications, Data Analytics & Reporting, Enterprise Payment Integrations, Advanced GIS mapping & routing, Responsive Angular UIs, and new AI POCs. These applications are hosted on our multi-cloud platform spanning both Azure and AWS. Being a part of the Accela team provides an opportunity to collaborate with world-class application engineers and a leadership team renowned for expertise in Agriculture, Operations, Security.

Compensation and Benefits: Accela offers a competitive salary and benefits in line with local standards.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development: Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Impactful Contributions: As a new member of Accela’s Costa Rica team, you will make significant contributions in setting the tone and influencing the company’s success in a new location. This opportunity provides a chance to make a visible impact.

Accela Culture: Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell

The Designer is responsible for the execution of high-quality visual and interactive web design deliverables, actively contributing to the successful implementation of website redesigns and scalable digital experiences.

This role focuses on crafting modern, engaging web experiences, combining strong visual design with interaction thinking. The Web Designer will contribute to end-to-end website redesigns, helping define layouts, UI components, and design systems that align with both user needs and business goals. By maintaining high design standards, strong attention to detail, and a proactive mindset, this role contributes to project success, client satisfaction, and the evolution of our creative culture.

You Will 

• Design high-fidelity web interfaces, layouts, and UI components
• Contribute to full website redesigns from scratch, from concept to final delivery
• Create interactive and visually engaging design solutions
• Build and maintain design systems and component libraries in Figma
• Apply Atomic Design principles and scalable frameworks
• Produce and refine visual assets, including hero images and compositions (retouching, layout refinement)
• Ensure pixel-perfect execution and strong attention to detail
• Collaborate, build, and maintain rapport with Design Leads, developers, and cross-functional teams
• Participate in client and internal presentations, communicating and justifying design decisions
• Anticipate and flag risks related to quality, timelines, or delivery
• Balance creative exploration with time constraints in a fast-paced environment
• Provide reliable quality assurance on all visual design deliverables

You Have

• Stay up to date with web design trends, tools, and best practices
• Balance strategic development with client objectives.
• Stay up to date with recent design trends and new technologies.
• 2+ years of experience in web design, visual design for web, or digital product design
• Strong portfolio showcasing web design, UI systems, and interactive experiences
• Advanced proficiency in Figma (components, libraries, and design systems)
• Solid understanding of design systems frameworks (e.g., Atomic Design)
• Strong knowledge of layout, typography, and visual hierarchy
• Experience designing scalable web components and full-site experiences
• Good understanding of UX principles and interaction design
• Proficiency in Adobe Photoshop (asset editing, hero images, retouching)
• English proficiency (B2+ reading, writing, and conversation)
• Strong design portfolio including pieces for international clients.
• Experience working with design teams in at least 2 of these areas: on print, visual design, digital marketing, social media, illustration and motion areas, preferably for international clients and global brands.
• Solid understanding of interactivity and animation principles and best practices.
• Understanding of digital marketing, online advertising and business strategy concepts.
• Extensive knowledge of Figma, Photoshop
• Solid knowledge of Keynote, PowerPoint, After Effects, Premiere.
• Knowledge of productivity tools: MS Office (Word, Excel, Outlook), remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) and workflow management tools (Jira, Trello, Asana, Basecamp).

Senior Analyst, Strategy & Activation (Amazon DSP/SPA) 

MORE ABOUT KEPLER

Benefits & Perks:

• Competitive health and dental benefits.
• Tuition reimbursement and training stipend.
• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.
• “Work from Anywhere” 4 weeks per year.
• Stocked kitchen, and other team outings.
• Collaborative and friendly work space, easily commutable location.
• Volunteering & altruism opportunities.
• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.
• If something is important to you that’s not listed here, let us know!.

Career & Development Focus:

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.
• Opportunities to pursue business related side projects and Hackathons.
• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.
• Opportunity to work with cutting edge technology and industry thought leaders.
• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered. 

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here

About this role

The Team Leader is responsible for managing Inside Sales team to execute on a sales strategy to meet/exceed sales quota for a given territory through setting business goals and managing the performance of Individual Contributors. Team Leader is also responsible for career planning and development of team members.

What you'll do

• Hiring and onboarding of new team members.
• Executing on a sales strategy to meet/exceed regional and team revenue targets, setting role-based targets, conducting performance management and ensure that the team meets their roles- based KPI’s.
• Ensure that the sales plan is aligned with and supports the corporate revenue goals.
• Collaborating with Segment Leaders on territory planning and execution.
• Ensure Veeam Core Values are being carried out by all employees on the team.
• Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories.
• Work with internal training team to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires).
• Coordinate sales activities, develop and mentor staff to drive performance and career development.
• Conduct regular one to one meetings with team members to provide them constructive feedback on their performance.
• Facilitate problem solving and collaboration.
• Keep direct and upper management updated with any challenges/issues affecting the work.
• Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota.
• Making sure the team is using the Veeam CRM system (Salesforce.com) on a regular basis and log all the activities and updates in the tool.
• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned actions.
• Maintaining and promoting a successful and positive work environment.

What you'll Bring

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Business-to-business (B2B) sales experience of high-tech products/services .
• Experience in people/team management. 
• Self-education on sales and technical related matters.
• Ability to work well with all levels of the organization in a matrix style organization.
• Good coaching and mentoring skills.
• Able to speak to both decision-makers and junior staff in a tactful and sensitive manner.
• Capacity for innovative thinking and problem-solving.
• Good communication skills.

What You'll get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

ROLE OVERVIEW

The Senior Renewals Operations Manager, Professional Services is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Professional Services organization. Acting as a key operational partner to the SVP of Professional Services, this role owns the end-to-end Technical Account Manager (TAM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Professional Services with Renewals, Customer Success, Support, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable growth. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
• Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure health, productivity, and predictability
• Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU’LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
• Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
• Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
• Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and customer success / renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

SUCCESS IN THIS ROLE

• Improved Customer Success Manager experience and productivity
• Reduced operational friction and increased customer-facing time
• Increased predictability, early churn risk identification, and stronger forecast confidence
• Strong cross-functional alignment and reduced escalations
• High adoption of new processes, tools, and AI-driven capabilities
• Measurable improvements in customer success execution quality, consistency, and outcomes

WHAT YOU’LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Support is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Technical Support organization. Acting as a key operational partner to the VP of Customer Technical Support, this role owns the end-to-end Technical Support Engineer (TSE) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Customer Support with Renewals, Customer Success, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable continuous improvement. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Customer Technical Support leadership, translating strategy into scalable execution
• Own and evolve the global Customer Support operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure support health, productivity, and predictability
• Own and enhance the end-to-end Technical Support Engineer (TSE) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer interactions
• Drive cross-functional alignment with Renewals, Customer Success, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and support or renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU'LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Project Operations Analyst to work onsite (once per week) in San Jose, Costa Rica with our global client. 

Overview:

We are seeking a Project Operations Analyst to join an exciting opportunity supporting the day-to-day management of international projects, ensuring that financial, operational, and compliance processes run smoothly. This role works closely with internal teams and external partners to track progress, manage documentation, and keep projects on schedule across multiple countries. The role offers exposure to impactful, mission-driven projects that support community innovation.

Responsibilities:

• Coordinate and track activities across a portfolio of international projects, ensuring deadlines, deliverables, and documentation are completed on time.
• Monitor financial processes, including budgets, disbursements, and reporting, ensuring accuracy and alignment with project plans.
• Review project and financial documentation to ensure completeness and compliance with internal guidelines.
• Drive consistent and persistent follow-up with internal teams and external partners to ensure timely submission of reports, financials, and required materials.
• Support project planning through the preparation and review of operational plans, budgets, and procurement documentation.
• Track project milestones and reporting requirements, proactively identifying risks or delays and escalating when needed.
• Assist with audit processes, including the review and submission of financial statements and related reports.
• Serve as a central coordination point across stakeholders in multiple countries and time zones, keeping projects organized and moving forward.
• Respond to operational, financial, and administrative inquiries from partners and provide guidance as needed.

Requirements:

• 2+ years of professional experience in project coordination, operations, finance, compliance, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail, particularly when working with financial and compliance-related information.
• Proactive and self-directed, with the ability to anticipate needs and take ownership of tasks.
• Strong communication skills, with confidence in following up persistently with stakeholders and managing high volumes of requests.
• Ability to work navigate time-sensitive requests across multiple teams.
• Comfortable working in a structured, process-driven, behind-the-scenes role.
• Must have be fluency in Spanish and professional working proficiency in English.

Nice-to-Have:

• Experience working with international teams, NGOs, financial institutions, or corporate environments is a plus.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

About the Role

We are looking for a strategic and people-focused Director, Technical Support (VBR) to lead a key segment of Veeam’s global Technical Support organization. In this role, you will drive operational excellence, customer satisfaction, and team performance across a multi-level support structure, including Managers, Team Leaders, and Technical Support Engineers.

You will play a critical role in scaling support operations, improving efficiency, and shaping the future of support through initiatives such as Knowledge-Centered Service (KCS) and AI-driven support models. This position requires a strong balance of technical understanding, leadership capability, and strategic thinking, with direct impact on customer experience and business outcomes.

What You’ll Do

Leadership & Strategy

• Lead and develop a multi-layered Technical Support organization through Managers and Team Leaders
• Define and execute support strategies aligned with global objectives and company goals
• Drive adoption and maturity of Knowledge-Centered Service (KCS) practices
• Lead the integration of AI-powered tools and automation across support workflows
• Collaborate cross-functionally to ensure alignment and consistency across regions

Operational Excellence

• Ensure high-quality, timely customer support delivery across all channels
• Define and track KPIs related to customer satisfaction, SLAs, productivity, and efficiency
• Oversee workforce planning, capacity management, and resource allocation
• Drive continuous improvement initiatives across tools, processes, and workflows
• Lead cross-functional projects and operational initiatives as project owner

People Management & Development

• Build, coach, and inspire a high-performing, customer-centric organization
• Foster a culture of accountability, collaboration, and continuous improvement
• Mentor Managers and Team Leaders, developing future leadership bench strength
• Partner with HR to attract, retain, and develop top technical talent
• Support career development and technical enablement programs

Customer Engagement & Escalation Management

• Act as senior escalation point for complex customer issues and strategic accounts
• Build strong relationships with customers, partners, and internal stakeholders
• Ensure effective collaboration between Support, R&D, Product, and Customer teams
• Represent the support organization in internal and external forums

Transformation & Innovation

• Lead KCS implementation and drive knowledge-sharing culture
• Support AI-driven initiatives to improve efficiency and customer experience
• Establish feedback loops with Product and Engineering to improve product quality

Technologies You’ll Work With

• CRM and case management platforms (e.g., ServiceNow)
• Knowledge management systems and KCS frameworks
• AI-powered support tools (routing, summarization, virtual assistants)
• Cloud, virtualization, storage, and data protection technologies
• Operational and performance analytics tools

What You’ll Bring

• 10+ years of experience in Technical Support, Customer Success, or similar roles within a software or IT organization
• 5+ years of experience leading large, complex, multi-level teams
• Strong understanding of Technical Support operations, including SLAs, escalation management, and ticket workflows
• Experience with continuous improvement methodologies (Lean, ITIL, Six Sigma)
• Proven track record improving customer satisfaction, operational efficiency, and team engagement
• Experience implementing and scaling Knowledge-Centered Service (KCS)
• Exposure to AI and automation initiatives in customer support environments
• Strong understanding of cloud, virtualization, storage, and data protection technologies
• Excellent communication, leadership, and stakeholder management skills
• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)

Bonus Skills

• Experience with Veeam products and services, or similar product environments
• Experience supporting virtualization or SaaS-based products
• Experience with budgeting, forecasting, and large-scale resource planning
• Experience driving global transformation initiatives in support organizations

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

#LI-FT1
#LI-HYBRID

 How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Front End Engineering team. This team builds the core customer facing web applications and services that power how customers model, manage, and secure organizations in Backblaze. That includes identity and access foundations, cloud storage resource management, and UI/service implementations  integrated with a modern role-based access control system management that governs access to resources at scale.

About the Role

In this role, you will design and build highly available and modern web applications and services in our TypeScript and React ecosystem. You will work and integrate with systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building modern and scalable production web applications and services, can reason rigorously about security and correctness, and is comfortable owning the full lifecycle (design, implementation, rollout, and operation) of an application integrated with distributed systems. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable front end web applications and web application services using Typescript & React with backend JS frameworks like NestJS and NextJS.
• Develop core application functionality like user interfaces and backend-for-frontend code, and integrate with other existing services via REST and gRPC APIs.
• Partner with adjacent platform and product teams to integrate with authentication and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including architectural design, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, Quality Assurance (QA), Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production web applications and services.
• Strong experience with TypeScript/JavaScript and React in a production environment.
• Experience integrating APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, complex UIs and debugging issues in production.
• Strong foundation in backend concepts like databases, and API implementation and integration with REST, gRPC or similar interface protocols.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in frontend architecture, access control concepts, and frontend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications: 

• Experience with Protocol Buffers and gRPC, and TypeScript/JavaScript based backend frameworks and services
• Experience with Vitess or other large-scale SQL platforms.
• Experience integrating with internal and external APIs
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build modern customer facing applications that are designed to deliver our core product offerings and exceed customer expectations.
• Work on technically challenging solutions at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help build the applications that are central to Backblaze’s product offerings for both the present and future
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Organization Services team. This team builds the core backend services that power how customers model, manage, and secure organizations in Backblaze. That includes organization and account lifecycle management, identity and access foundations, and a modern role-based access control system that governs access to resources at scale.

About the Role

In this role, you will design and build highly available backend services and APIs in our Kotlin/Java ecosystem and will work on front-end applications written in React and Typescript. You will work on systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building foundational platform capabilities, can reason rigorously about security and correctness, and is comfortable owning complex systems through design, implementation, rollout, and operation. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable backend services and APIs in Kotlin and Java, with strong attention to performance, reliability, and long-term maintainability.
• Develop core platform capabilities, including organizational resource hierarchies and access policies.
• Partner with adjacent platform and product teams to integrate with authentication, storage, billing, and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including schema design, migrations, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services, MySQL/Vitess, and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, QA, Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production backend services.
• Strong experience with Java and/or Kotlin in a production environment.
• Experience designing and evolving APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, reliable distributed systems and debugging issues in production.
• Strong foundation in data modeling and relational database development, including MySQL or similar systems.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in secure system design, access control, and backend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications:

• Experience with Protocol Buffers and gRPC, including schema evolution and service design.
• Experience with Vitess, sharded relational systems, or other large-scale SQL platforms.
• Experience building identity, access management, policy, or authorization systems.
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build foundational platform and security capabilities used by customers around the world.
• Work on technically meaningful problems at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help shape systems that are central to Backblaze’s enterprise and platform strategy.
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About The Role

As an Associate Experience Designer (UI/UX) you will be involved in our design thinking process and the creation of innovative mobile, tablet and web products. You will bridge the gap between design, business, and technology to ship world-class digital experiences for leading companies and global brands.

What You'll Do

• Work with design leads to create compelling interactive experiences
• Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces
• Collaborate with developers to ensure pixel perfect execution across all project deliverables
• Work with strategy consultants to gain insights into clients’ business and project objectives
• Learn the end-to-end process of project delivery and the associated design tools involved

Qualifications

• Firm grasp of design fundamentals demonstrated by a strong portfolio of digital projects
• Meticulous attention to detail and a keen eye for typography and visual hierarchy
• Clear and effective communication skills in articulating design concepts and rationales
• Proficient in Figma and an eagerness to learn new tools
• Advanced English Level required
• Positive attitude with a desire to grow within a collaborative, inspiring teamwork environment

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Parental Leave Program
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Bonus Points

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Paid Advertising Senior Performance Analyst is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts and are highly regarded for their mastery over paid advertising. In addition to their account responsibilities, they are actively involved in developing the paid advertising team through training, escalation support, auditing existing accounts, and upleveling the product. The Senior Performance Analyst supports leadership in owning and improving one core pillar of the department’s business. The Senior Performance Analyst is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. In addition to their paid advertising knowledge, the Senior Performance Analyst has an understanding of cross-channel strategy, how their service impacts the broader media mix, and general business acumen.

Key Responsibilities:

• Lead paid advertising strategy and performance marketing for key accounts, ensuring strong execution and achievement of client goals.
• Demonstrate expert-level proficiency in at least two major advertising channels (Google/Bing, Meta, TikTok, LinkedIn, Pinterest, YouTube, Snapchat, etc.).
• Serve as the primary escalation point for key accounts, resolving roadblocks and driving performance.
• Apply advanced cross-channel and technical expertise (attribution, incrementality, advanced measurement) to deliver impactful client results.
• Oversee high-quality campaign execution, including thorough QA to prevent revenue-impacting errors.
• Ensure accurate budget pacing and advise on budget changes.
• Maintain excellent communication with clients and internal teams, leading strategic conversations and performance discussions.
• Mentor and elevate team talent through coaching, training, and support; identify department knowledge gaps and partner with leadership to implement solutions.
• Conduct training sessions on platforms, tools, industry trends, and best practices to strengthen team capability.
• Collaborate on new business pitches and audits, contributing strategic insights and industry perspective.
• Demonstrate full knowledge of the Power Circuit, executing on all recommendations from the solutions roadmap.
• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

Role Requirements:

• 5-6 years of digital marketing experience; 4+ years in an agency setting
• Minimum 3 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development on large, enterprise-level accounts
• Significant campaign management experience in 3 or more of the following additional campaign types:
• Performance Max
• Standard Shopping
• YouTube Ads
• Display Advertising
• Local campaigns
• Bing Ads

• Minimum 3 years of hands-on experience with Meta ads direct response campaigns
• Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience 

• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid advertising in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stats and telling the story
• Other skills required: 
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Confident with client-facing presentations and communication
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Owns or supports the Associate Director who owns one of Power’s 5 pillars
• Audits and supports on strategy across 8-10 existing accounts within the department to ensure the gold standard each quarter
• Plays an active role in team-member development within the department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As the Senior Performance Analyst at Power Digital, you lead key accounts, driving performance marketing strategies and serving as the primary point of contact for paid social initiatives. With advanced technical expertise, you ensure a thorough understanding of attribution, incrementality, and cross-channel strategy to optimize results for clients. Your role extends to team development through mentorship and training sessions, contributing to new business initiatives, and staying ahead of industry trends to integrate innovative approaches into Power Digital's strategy for sustained excellence in the dynamic landscape of paid social advertising

Key Responsibilities:

• Serve as a key leader and/or paid social lead on designated accounts
• Spearheads performance marketing efforts across marquee accounts, leading strategy to achieve account goals
• Leading strategic iteration to achieve desired results, effectively navigating roadblocks, and capitalizing on key opportunities to drive performance
• Elevate team member skills through mentorship, executive support, and coaching
• Advanced technical knowledge of paid social and marketing strategy (attribution, incrementality, contribution analysis, advanced measurement, MMTs, and LRAs, technical acumen for channels)
• Thorough understanding of cross-channel strategy to ensure paid social delivers business results for clients
• Point of Escalation on Key Accounts:
• Serve as the primary point of contact and escalation for key paid social accounts.
• Ability to navigate roadblocks and facilitate solutions internally and externally as a key leader
• Oversee the delivery of a great paid social product
• Organize training sessions to enhance the team's overall expertise in paid social advertising platforms, tools, and industry best practices
• A catalyst for the development of our team and product via knowledge share and coaching opportunities
• Collaborate with the business development team to participate in new business audits and pitches
• Identifying Paid Social Trends and Developing Department Products:
• Stay abreast of industry trends, algorithm updates, and emerging technologies in the paid social advertising space
• Lead research initiatives to identify innovative approaches and best practices, integrating findings into the team's strategy
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Legally able to work in U.S. without visa sponsorship
• 3+ years of experience in performance media buying, ideally in a digital or media agency (inclusive of 1.5+ years of experience in performance media buying on Meta)
• 2+ years of E-commerce experience
• Mentorship experience preferred 
• Strong Excel and data analysis skills
• Experience with Google Analytics, Shopify, and other technical platforms
• Ability to handle multiple tasks in a fast-paced environment and under tight deadlines
• Excellent communication skills required and ability to ask clarifying questions
• Strong enthusiasm, passion, creativity and commitment to paid social and client work
• Entrepreneurial spirit with passion for knowledge and personal growth

Key Performance Indicators (KPIs)

• Hitting client performance goals on 100% of designated accounts and/or tangible plan and strategy in place to do so
• Maintain unforecasted churn of 4% or less
• Contributing actively to at least 3 department initiatives per quarter

Most Important Things (MITs)

• Top-tier delivery of paid social product
• Key point of escalation for Paid Social accounts to maximize client retention
• Team member and product elevation

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Paid Advertising Senior Performance Analyst is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts and are highly regarded for their mastery over paid advertising. In addition to their account responsibilities, they are actively involved in developing the paid advertising team through training, escalation support, auditing existing accounts, and upleveling the product. The Senior Performance Analyst supports leadership in owning and improving one core pillar of the department’s business. The Senior Performance Analyst is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. In addition to their paid advertising knowledge, the Senior Performance Analyst has an understanding of cross-channel strategy, how their service impacts the broader media mix, and general business acumen.

Key Responsibilities:

• Lead paid advertising strategy and performance marketing for key accounts, ensuring strong execution and achievement of client goals.
• Demonstrate expert-level proficiency in at least two major advertising channels (Google/Bing, Meta, TikTok, LinkedIn, Pinterest, YouTube, Snapchat, etc.).
• Serve as the primary escalation point for key accounts, resolving roadblocks and driving performance.
• Apply advanced cross-channel and technical expertise (attribution, incrementality, advanced measurement) to deliver impactful client results.
• Oversee high-quality campaign execution, including thorough QA to prevent revenue-impacting errors.
• Ensure accurate budget pacing and advise on budget changes.
• Maintain excellent communication with clients and internal teams, leading strategic conversations and performance discussions.
• Mentor and elevate team talent through coaching, training, and support; identify department knowledge gaps and partner with leadership to implement solutions.
• Conduct training sessions on platforms, tools, industry trends, and best practices to strengthen team capability.
• Collaborate on new business pitches and audits, contributing strategic insights and industry perspective.
• Demonstrate full knowledge of the Power Circuit, executing on all recommendations from the solutions roadmap.
• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

Role Requirements:

• 5-6 years of digital marketing experience; 4+ years in an agency setting
• Minimum 3 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development on large, enterprise-level accounts
• Significant campaign management experience in 3 or more of the following additional campaign types:
• Performance Max
• Standard Shopping
• YouTube Ads
• Display Advertising
• Local campaigns
• Bing Ads

• Minimum 3 years of hands-on experience with Meta ads direct response campaigns
• Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience 

• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid advertising in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stats and telling the story
• Other skills required: 
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Confident with client-facing presentations and communication
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Owns or supports the Associate Director who owns one of Power’s 5 pillars
• Audits and supports on strategy across 8-10 existing accounts within the department to ensure the gold standard each quarter
• Plays an active role in team-member development within the department

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

The Paid Media Senior Strategist is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts, and are highly regarded for their mastery over Paid Media advertising. The Senior Strategist is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. On top of their Paid Media knowledge, the Senior Strategist has an understanding of cross channel strategy and how their service impacts the broader media mix. They are oriented towards the clients’ business success, tying their efforts to the greater business goals, and are able to communicate effectively with Executives. They are responsible for owning reporting, optimizations, client communication, and execution of  all aspects of campaign creation and management, sometimes with the support of a Specialist. The Senior Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance.

Responsibilities:

• Enterprise-level account campaign management, including daily optimizations, campaign creation, and high-level strategy ownership
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 4-5 years of digital marketing experience. 3+ years in agency setting
• Minimum 4 years of hands-on experience with Search Engine Marketing
  
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development on large, enterprise-level accounts
  • Significant campaign management experience in 3 or more of the following additional campaign types:
    
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid media’s place in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stat and telling the story
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $13.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 4-6 Accounts (complex/large accounts in the top 100 of the agency)

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an Head of Talent Acquisition to join our team!

About the Role:

We are looking for a hands-on recruiting leader to help scale Backblaze’s talent function across the US and globally. This role will lead an existing team of three recruiters while also serving as a strategic partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market insights. It is a leadership role, but also a very operational one, with responsibility for building strong recruiter performance, improving hiring quality, and creating a more scalable recruiting infrastructure through AI, automation, and data-driven processes. This person will drive Director+ and executive hiring, manage agency partnerships with clear expectations and cost discipline, and help shape how Backblaze attracts technical talent across Engineering, Cloud, and AI/ML. The ideal candidate brings deep experience in SaaS recruiting, global hiring across the US, LATAM, and APAC, and the ability to influence senior stakeholders while still being willing to stay hands-on in a fast-moving environment

What You’ll Do

• Lead and scale an existing team of 3 recruiters (2 US-based, 1 Philippines), setting the standard for recruiter performance, coaching, and accountability - this is a team, tech, and talent developer role.
• Serve as a strategic thought partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market intelligence - bringing a proactive point of view on hiring trends, talent availability, and competitive positioning rather than waiting for headcount approvals to land.
• Adopt an AI and automation-first approach to recruiting infrastructure, while maintaining a people-first candidate and hiring manager experience.
• Drive Director+ recruiting by partnering with internal recruiters and external vendors. Set clear expectations, timeline accountability, and cost discipline - able to run a search themselves, assign to a member of the recruiting team,  and credibly challenge or redirect agency recommendations.
• Build and evolve Backblaze's recruiting infrastructure - ATS optimization, sourcing strategy, pipeline analytics, and intake rigor - partnering with HRBPs to translate headcount plans into execution across all our teams, including AI-adjacent and AI-native roles.
• Bring deep US and global hiring expertise to a distributed team, operating effectively across US time zones from a LATAM base with fluency in cross-border hiring practices and EOR frameworks - and the credibility to influence hiring managers at every level of the organization.
• Own hiring effectiveness across Backblaze, with accountability for quality of hire, funnel performance, and hiring outcomes; establish clear metrics and drive continuous improvement. 

Right Fit

• 8+ years of experience in recruiting, including leadership of high-performing teams
• 3-5+ years of experience managing and developing recruiters in a fast-paced technology/SaaS environment.
• Comfortable operating hands on including managing a focused requisition load
• Background recruiting for technical roles (Engineering, Cloud, AI/ML)
• Experience hiring across in the US, LATAM, and APAC, ideally including EOR and offshore environments
• Deep understanding of AI-first recruiting technologies and experience integrating them into the core of the recruiting software stack to drive efficiency and quality.
• Proven track record of building or scaling recruiting functions and improving hiring outcomes.
• Demonstrated ability to own and improve the quality of hire, not just time to fill.
• Strong experience using data and funnel metrics to drive recruiting performance and decisions.
• Experience leading Director+ and executive searches, both directly and through search firms.
• Ability to partner with and influence senior leaders on hiring strategy, leveling, and talent decisions.
• Experience building structured, scalable recruiting processes (ATS, interviewer training, intake rigor).
• Comfortable operating in a fast-moving, ambiguous environment with high expectations.

Bonus Points For:

• Experience in SaaS, infrastructure, or usage-based business models.
• Experience building and developing prospective recruiting analytics and reporting frameworks.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Lead Data Engineer (20627), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead and mentor a team of data engineers, providing technical guidance, code reviews, and enforcing best practices to ensure high-quality deliverables
• Own and drive the end-to-end data migration strategy from Snowflake on AWS to Azure Databricks and DBT, including planning, execution, and optimization
• Design and oversee scalable, secure, and reliable data pipelines and cloud infrastructure using Azure and infrastructure-as-code practices
• Collaborate with cross-functional stakeholders to align data initiatives with business goals and ensure efficient data integration and transformation

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing, and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display, and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, and lead generation.
• Experience with Google Analytics, GTM, conversion, and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements, and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings, driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.