Role

We’re looking for a Senior Threat Hunter to join our team. The role will be located remote in Costa Rica reporting to the Director of Threat Hunting as part of the Zscaler Threat Hunting team. 

This role is a customer facing role, responsible for delivering white-glove threat hunting deliverables to customers. As a Threat Hunter, you will split your time between exploring Zscaler customer telemetry to identify potential threats and interacting directly with customers to discuss these potential threats. For this position, we’re looking for someone to work standard business working hours with occasional on-call duties.

What You’ll Do (Role Expectations)

• Leverage deep, hands-on expertise in threat hunting, incident response, and security operations to proactively hunt, detect, defend, and advise for managed threat hunting customers
• Serve as a trusted security advisor to customers by writing and delivering tailored threat hunt findings, executive presentations, and strategic recommendations to a range of stakeholders from SOC analysts to CISOs
• Analyze customer web proxy telemetry against modern adversary Tactics, Techniques, and Procedures (TTPs) by utilizing SIEM-like tools (e.g. Splunk, Microsoft Sentinel, ElasticSearch) and by writing code (e.g. Python and SQL) to implement high-fidelity detection logic and actionable hunt hypotheses
• Review the output of detection engineering systems and the work of other analysts to continually improve our customer facing deliverables

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in cybersecurity, computer information systems, computer science,, or a related field
• 3+ years in Threat hunting, Incident response, Cybersecurity consulting, Security operations, Malware analysis, Blue teaming, Purple teaming, Network defense with at least 1 of those focused on Threat Hunting or Consulting.
• Deep expertise in threat hunting

What Will Make You Stand Out (Preferred Qualifications)

• You've presented at cybersecurity industry conferences
• You’re familiar with Zscaler Internet Access (ZIA) telemetry 
• You’ve briefed or presented to a wide range of cybersecurity professionals (from SOC analysts to CISOs)

#LI-Remote #LI-JG1 #LI-CostaRica

About the Role

The Product Support Representative is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures. This role emphasizes troubleshooting issues, providing proactive solutions, and ensuring customer satisfaction. Successful representatives will leverage product knowledge, communication skills, and available tools to resolve inquiries efficiently, meet performance metrics, and contribute to a collaborative team environment. 

Your Area of Focus 

• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries, utilizing skills to identify and address root causes of issues demonstrating effective troubleshooting skills.
• Communicate effectively with customers through phone, email and chat, asking targeted questions to gain a full understanding of their concerns and ensuring clarity and understanding. 
• Acknowledge and resolve customer inquiries by demonstrating active listening, understanding their concerns, and delivering tailored solutions that address their needs effectively.
• Gain and maintain in-depth knowledge of Tebra products, tools, and resources to guide customers effectively. 
• Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective issue tracking.
• Collaborate and communicate with team members and leadership to resolve complex or recurring issues and coordinate with colleagues as necessary.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Ensure customer satisfaction and provide professional customer support.
• Contribute to a culture of continuous improvement by identifying and advocating for process and tool enhancements.

Professional Qualifications

• Minimum of 12 months experience in Customer Support, preferably in SaaS or software/cloud-based environments.
• U.S. healthcare and /or U.S. healthcare billing experience is highly desired.
• Demonstrated ability to troubleshoot and resolve technical issues independently and effectively.
• Proven ability to remain calm, resourceful, and empathetic under pressure or in challenging customer interactions.
• Strong verbal and written English communication skills, with a focus on clarity and customer understanding.
• High school diploma, general education degree, or equivalent.
• Proficiency in multitasking by handling multiple conversations, systems, and tasks simultaneously while maintaining high-quality performance.
• Typing speed and accuracy sufficient to capture detailed notes and engage in real-time communication with customers effectively.
• Strong soft skills, including active listening, adaptability, and the ability to understand and respond to customer emotions effectively, contributing to a positive customer experience.
• Proficiency in using customer support tools, ticketing systems, and software applications.
• Strong initiative and performance-driven, with a track record or meeting or exceeding performance metrics.
• Team player with the ability to collaborate effectively while maintaining individual accountability.
• Desirable: Experience working in technical support or working with cloud-based software solutions. 

(For Recruiter use only) #LI-EH1 #LI-Hybrid 

Smartsheet is seeking a Learning Experience Designer to join our team. As a LxDesigner, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success. 

You will report to our Manager, Learning Experience.This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Develop creative, customer-centric, performance-based training materials.
• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.
• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.
• Report on and communicate the results of educational content to cross-functional stakeholders.
• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.
• Become a Smartsheet product expert
• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.
• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.
• At least 2 years of experience creating educational content for SaaS. 
• Strong grasp of adult learning principles.
• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
• Experience with digital content creation using Adobe Creative Cloud.
• A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.
• Experience using ID strategies to launch digital training
• Experience managing and reporting on all curriculum and assessment data
• LMS administration experience, including eLearning publishing and learning assessments.
• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

We are  searching for an accomplished Sr. Video Producer & Editor to join our Brand Studio. We are looking for a stellar teammate who is passionate about narrative, visual language, and the power of empathy in the creative process.

You will report to the Video Production Lead located in Seattle and will be occasionally required to travel internationally up to 10% of the time (must have an active passport and valid US Visa ). This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Use motion graphics, animation, and live-action footage to powerfully bring the Smartsheet brand to life in a visually compelling way.
• Produce and coordinate projects involving internal teams, customers, and agency partners, tracking key milestones from concept to delivery.
• Work with stakeholders on scripts and storyboards. Act as the bridge between the business and the creative, deciphering feedback for animators, editors, and vendors.
• Maintain a high level of polish and attention to detail, ensuring all marketing designs (for campaigns, social media, events, and sales collateral) are on-message and push creative boundaries.
• Actively participate in planning and objective creation to ensure video assets align with target audience needs and brand guidelines.
• Ask questions when out of your depth and support other duties as assigned to help the studio succeed.

You Have:

• 5+ years of experience producing and editing content within a marketing or creative environment ideally in a technology environment or related field.
• You are someone who understands the nuance of animation and flow, yet possesses the project management chops to lead a production from "scrappy" internal initiatives to high-budget broadcast spots. You will be a confident collaborator—comfortable leading when necessary and supporting when needed—always ensuring the final product is something the entire team can be proud of.
• Advanced proficiency in Adobe Creative Suite (Premiere, After Effects, and Photoshop are required; full suite preferred), with a strong emphasis on motion graphics animation and a continued ability to learn industry plug-ins, filters and any adjacent environments (Eleven Labs, Figma, Canva, Firefly, etc.
• Deep understanding of video production workflows, audio recording/mixing, and YouTube best practices.
• Experience working closely with essential executives and business leaders to form lasting internal partnerships.
• A body of work that demonstrates outstanding storytelling, "scrappy" problem-solving, and high-end production value.
• Bachelor’s degree, relevant certifications or equivalent experience in a relevant field (Film, Animation, Journalism, Marketing, or Communications).

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You will: 

• Push the Brand Forward: Create every piece of work with the intentional goal of elevating and evolving the Smartsheet brand identity.
• Lead & Mentor: Lead project’s execution, reviewing the output of junior designers and contractors to ensure world-class quality and professional growth.
• Master the System: Participate in the definition and creation of flexible, coherent design systems, and component libraries. Design mood boards, comps, concept sketches, presentation decks, style guides, and storyboards.
• Drive Full-Cycle Projects: Own projects from initial conception to final completion, deciding the most effective way to present work to stakeholders.
• Manage with Precision: Manage large-scale projects and deadlines, while helping less senior designers manage their time and resources effectively.
• Guide the Vision: Eloquently explain design decisions and guide stakeholder feedback to ensure all work stays "on brief" and aligned with strategic goals.
• Collaborate Cross-Functionally: Partner with technology and project management to ensure designs meet creative, strategic, and technical objectives.
• Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique projects to life.
• Other job duties as assigned.

You have:

• Strategic Foresight: The ability to see the "big picture," understanding organizational resources and offering solutions within company processes.
• Proactive Ownership: A habit of anticipating stakeholder needs before they are requested; you take equal responsibility for the final project outcome.
• Multi-Tasking Mastery: The proven ability to juggle several large, complex projects simultaneously without losing attention to detail.
• 5+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy for Technology companies.
• Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
• Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
• Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
• Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality output.
• Educational Background: Bachelor’s degree in design, relevant studies and certifications or equivalent professional experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are seeking an experienced Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As a Technical Writer, you own documentation quality and strategy across our product knowledge base—enabling both customers and internal teams to self-serve and reducing support and training burden. You'll drive improvement initiatives across our documentation, learning tracks, guides, and video content, while managing rapid product changes.

You will report to the Manager, CE Enablement Knowledge Experiences based in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will:

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation.
• Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to:
• Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website
• Content for eLearning modules or videos
• Internal documentation
• Visual aids for Help content (screenshots, gifs, etc.)
• Produce customer-facing video content, including scripting, recording, and light editing in collaboration with stakeholders and subject matter experts
• Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
•  
• Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves
• Track and report on your own project assignments and schedule, working towards hard deadlines
• Contribute to templates, processes, and standards that support consistent, scalable content production
• Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
• Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content
• Maintain the Smartsheet Help and Learning style guide
• Optimize content for discoverability via Search
• Work on improvement projects to implement content governance tools, improve processes, and document changes. 
• Other job duties as assigned.

You Have:

• 3-5  years of experience writing or editing content for a variety of audiences on the web
• A BA in English, Technical Communication, or a related discipline (or equivalent experience)
• Basic understanding of and ability to use HTML formatting
• Strong Command of English language both oral and written (C1 and above)
• Experience developing templates and processes for ensuring consistent delivery
• Understanding of SEO and GEO best practices
• Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
• A passion for technology and familiarity with the benefits and challenges of working on a SaaS product 
• An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
• Familiarity with video content production—scripting, screen recording, or light editing
• Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas 
• Strong organizational skills and an ability to perform basic project management and prioritization tasks
• Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
• Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
• Demonstrated experience integrating AI tools into professional workflows, including building custom AI configurations (such as GPTs or Gems) and connecting LLMs to external platforms 
• A point of view on where AI is taking technical writing, incuding familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
• Smartsheet Product Certification preferred by not required

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company Funded Perks, including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role-specific)

Our Brand Studio seeks a Web Designer to create high-quality, on-brand web pages and visual assets for our marketing team. Working within our established web design system, this role focuses on visual execution   from conversion-focused landing pages and campaign hubs to visual assets and lightweight web animations. This role works within Smartsheet's established web design system. You will not be designing or modifying system-level components, page templates, or global styles — those are managed by the Web UX team. Your focus is on high-quality visual execution: building pages, creating assets, and delivering polished marketing experiences using existing tools and guidelines.

You will report to the Design Director located in  Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• You will be the driving visual force for marketing our product, crafting high-converting landing pages, campaign hubs, and engaging digital assets. 
• Create low-fidelity page layout wireframes to plan visual composition before building in our CMS (Drupal).
• Work with our analytic teams to rapidly iterate on designs for A/B testing and experimentation.
• Collaborate effectively across teams and departments.
• Design and build web pages across marketing touchpoints using established components and design system guidelines. 
• Share and document your knowledge and perspective with peers.
• Advocate for process improvements related to production efficiencies and best practices.
• Manage a mix of large and small projects with overlapping priorities.
• Continually adopt new tools and practices as the work evolves.
• Collaborate with Motion Designers to create and implement lightweight, high-performance web animations using LottieFiles and JSON to enhance user engagement without sacrificing page speed.
• Collaborate with the Web UX team to ensure designs align with system capabilities before building.
• Design and produce visual web assets including background images, product visualizations, OG/teaser images, blog imagery, and iconography.
• Use the web component library in Figma to create mockups for landing pages, campaign pages, and promotional content — without modifying system-level components.
• Build and manage pages in Drupal using existing components and page templates; pass completed work to DXO for publishing.
• Reference Web UX team guidelines and demo/gallery pages to ensure correct component usage and layout application.
• Collaborate with the Web UX team to flag component limitations or inconsistencies.

You have:

• 5+ years in a web design or digital design role, with a portfolio demonstrating strong visual design, layout, and data-focused design.
• Experience designing simple solutions for complex problems and a stellar portfolio demonstrating a keen eye for typography, layout, data-driven design, and interactive web elements.
• Appreciation for user-centered design principles and how they inform visual and layout decisions.
• Proven track record for crafting simple, creative solutions for complex problems.
• A high degree of proficiency with Figma, Adobe Illustrator, and Adobe Photoshop is a hard requirement.
• A strong understanding of CMS-based web environments and how design system components are structured and applied. You must be comfortable working closely with Web UX Designers and DXO to execute your vision.
• Strong communication and interpersonal skills (visual, written, verbal, presentation); ability to work successfully with teams across the organization from different capabilities and backgrounds.
• Highly organized, track, and document all work.
• Academic studies/certifications or relevant experience on Design Thinking, Human Centered Design, and Web Design are a plus.
• Animation & Implementation is desirable: Proven experience creating, exporting, and implementing web animations using LottieFiles and JSON is a plus.
• Hands-on, proven experience building and managing sites within Drupal or similar CMS systems.
• Marketing Acumen: A strong understanding of digital marketing principles, user journey mapping, and what drives users to click, sign up, or request a demo.
• Strong visual design skills including typography, colour, layout, and image art direction. Proficiency in Adobe Illustrator and Photoshop is required.

Nice-to-Haves:

• Experience utilizing analytics from user testing, heatmaps (e.g., Hotjar, CrazyEgg) to drive design decisions.
• Familiarity with SEO best practices and how they impact web design.
• Experience creating assets for social media or paid ad campaigns.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Smartsheet is empowering ambitious sales professionals to join our team as Account Executives. In this role, you'll transcend traditional sales, becoming a trusted advisor and strategic partner to our customers. You'll be at the forefront of driving significant revenue growth by managing and expanding relationships within a portfolio of accounts. This is your chance to leverage your strategic thinking and sales acumen to navigate complex deals and deliver transformative solutions that directly impact our clients' success.

At Smartsheet, we provide a leading cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale. We are committed to fostering a culture of trust and innovation, empowering our team to deliver exceptional value to our clients.  

This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You will:

• Drive Strategic Growth: Exceed software and services sales targets by developing and executing strategic account plans for clients.
• Cultivate Executive Relationships: Build and nurture strong relationships with C-level executives and key decision-makers, positioning Smartsheet as a strategic partner.
• Navigate Complex Deals: Lead complex, solution-based sales cycles, aligning Smartsheet's capabilities with clients' strategic objectives and driving significant deal closures.
• Proactive Opportunity Identification: Identify and capitalize on expansion opportunities within existing accounts, anticipating client needs and proactively offering tailored solutions.
• Strategic Pipeline Management: Develop and maintain a robust sales pipeline, accurately forecasting revenue and leveraging data-driven insights to optimize sales strategies.
• MEDDICC: Expertly apply MEDDICC qualification methodologies to ensure deal success and drive predictable revenue growth.
• Cross-Functional Collaboration: Partner with internal and external stakeholders, including solution engineering and customer success teams, to deliver exceptional client experiences.
• Sales Leadership: Embody the traits of an elite sales professional, serving as a mentor and role model for the team.
• Other job duties as assigned.

You have:

• Proven Sales Expertise: 1-3 years of progressive sales experience, with a strong track record of success in the software or technology sector.
• Strategic Account Management: Demonstrated ability to manage and expand relationships within accounts in a B2B environment.
• Strategic Thinking and Problem-Solving: Ability to analyze complex client needs, develop strategic solutions, and navigate challenging sales cycles.
• Professional Presence and Communication: Exceptional written and verbal communication skills, with the ability to effectively engage and influence C-level executives. B2 English Proficiency Level or higher.
• Technical Acumen: Passion for technology and the ability to quickly grasp complex technical concepts.
• Sales Tools Proficiency: Proficiency in CRM systems (Salesforce), sales engagement tools (Outreach), data visualization platforms (Tableau), and others as needed.
• Resilience and Adaptability: Ability to thrive in a fast-paced environment, adapt to change, and overcome challenges.
• Educational Background: Degree in Business Administration, Marketing, Sales, or a related field preferred, or equivalent sales experience.
• Smartsheet Expertise: Deep understanding of the Smartsheet platform and advanced capabilities.
• Complex Solution Sales: Proven ability to execute complex solution sales involving both software and services.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Intermediate Drupal Developer

***Note that this position is a contract role, with an option to go full-time***

Position Summary

This individual will play a hands-on role in architecting, developing, and maintaining Drupal-based interactive web projects. Detail-oriented, highly organized, and analytical, you are responsible for building scalable Drupal solutions, implementing custom modules, managing CMS configurations, and supporting ongoing enhancements across active client properties.

You must have a strong understanding of the software development lifecycle and be able to communicate project status, issues, and resolutions clearly and effectively.

We work in an agency environment with multiple clients, so communication skills, breadth of experience, multi-tasking across several projects, and passion for modern web technologies are paramount qualities in our ideal candidate. You will collaborate closely with account, creative, UX, and project management teams while also partnering with client IT teams and external vendors when needed.

Core Skills

• Strong experience with Drupal 9/10 (site building and custom development)
• Experience building and maintaining custom Drupal modules
• Proficiency in PHP and Drupal API
• Experience with Drupal theming (Twig, custom themes, component-based development)
• Strong knowledge of HTML5, CSS3, and modern JavaScript
• Experience working with RESTful APIs and third-party integrations
• Experience with Composer and Drupal dependency management
• Experience with Git-based source control workflows
• Familiarity with MySQL and relational database concepts
• Experience with Drupal configuration management and deployment workflows
• Understanding of web accessibility (WCAG) and SEO best practices
• Experience troubleshooting and debugging Drupal applications
• Ability to configure and deploy Drupal web applications
• Working knowledge of Apache and/or Nginx environments

Additional Skills Considered

• Experience with decoupled/headless Drupal architecture
• Familiarity with React, Vue, or other modern JS frameworks
• Experience with AWS (EC2, S3, CloudFront, IAM)
• Experience with CI/CD pipelines and automated deployments
• Experience with Docker-based local development environments
• Knowledge of Acquia, Pantheon, or other Drupal hosting platforms
• Experience with multi-site Drupal environments
• Familiarity with performance optimization and caching strategies (Varnish, Redis)
• Experience working in regulated industries (healthcare, life sciences, etc.)

Competency

• Highly collaborative with strong problem-solving and troubleshooting skills
• Leads by example in concise communication and quality-driven development
• Active participant in code reviews and QA workflows
• Ability to multi-task across multiple client projects simultaneously
• Comfortable interacting with client IT teams during technical discovery
• Ability to investigate and recommend technical solutions for varied project needs
• Strong attention to detail and commitment to clean, maintainable code
• Familiarity with Agile, Scrum, and/or Waterfall methodologies

Essential Functions

• Develop custom Drupal modules and themes
• Configure and maintain Drupal CMS features and content structures
• Translate business requirements and creative designs into functional Drupal solutions
• Implement third-party integrations (APIs, marketing tools, CRM systems, etc.)
• Maintain and update legacy Drupal codebases
• Participate in architecture discussions and technical planning
• Perform code reviews and contribute to best practice standards
• Support deployment processes and troubleshoot production issues
• Optimize Drupal performance and caching configurations
• Code, test, and support database-driven web applications
• Provide technical assistance to creative and UX teams as needed
• Assist in producing accurate tasks and project estimates
• Recommend solutions based on best practices and independent judgment
• Stay current on Drupal core updates, contributed modules, and security releases
• Contribute to documentation and internal knowledge sharing

General Requirements

• This job description should be treated as a guide to the duties that the post holder is expected to perform.
• The description may be amended to meet the changing requirements of the agency.
• All employees are required to be aware of their responsibilities toward Health and Safety and adhere to company policies.

Bonus/nice-to-have Skills

• AWS Lambda
• React JS
• PHP Object-oriented Development (think CodeIgniter MVC frameworks)
• Bootstrap Boilerplate
• SQL
• WordPress Core & Plugins Development
• Tailwind CSS
• Python
• Linux (preferably RHEL)
• SAML Experience

Minimum Required Qualifications

• Education: Bachelor’s degree in computer science, MIS, related field, or equivalent experience
• Work Experience: 3–5 years of professional Drupal development experience

Regularly Interacts With

Account, Creative, UX, Creative Services, Planning, Project Management, and Client IT teams.

As an IT Technical Support Engineer you will support multiple platforms, including Windows, Mac, and Linux, and requires a strong track record in technical support and services.

The position is hybrid, based in our office at the America Free Zone in Heredia.

What will you do? 

• Act as the initial point of contact for end users via telephone, email, or the ticketing system.
• Able to provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking, and other day-to-day basis Tools. Also drive the issue until resolution.
• Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
• Expertise in troubleshooting macOS and Windows platform issues.
• Excellent at providing technical support to users via Zoom or Slack as needed.
• Able to communicate with APJ, EMEA, and USA region employees.
• Experience in managing tools ensuring user productivity, like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Asset management, Service Desk, Confluence, etc.
• Proactive in the management of Service Request, Incident, and Tasks within SLA and Escalate to L2 resources with proper troubleshooting notes.
• Able to create Knowledge Articles and Knowledge Bases for the Helpdesk Team if needed.
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution, and dispatching tickets to the right team.
• Understanding of Incident Management, Problem Management, Root Cause Analysis, and Change Management as per the ITIL process.
• Working knowledge of ServiceDesk tools like JIRA Service Desk OR other helpdesk tools for ticket management.
• Add and modify AD and Okta groups to provide the user access.
  
  

What Skills and Knowledge Will You Bring?

• Bachelor’s Degree in Computer Science, Information Systems or other closely related field
• Prefer 1-2+ years of IT support, technical support, system administration, or related technical customer-facing roles.
• Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment.
• Proficiency in Windows, Mac, or Linux.
• Network or Endpoint Security background preferred.
• Excellent customer-facing abilities and strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
• Independent, responsible, and result-driven team player.
• AWS, GCP, or Azure experience is an advantage

Advantages

• Open to work in different Shift timings
• Good communication skills (verbal and written)
• Experience in the Windows as well as the macOS environment, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Understanding of SLAs and ensuring ticket closures within defined SLAs
• Ability to work independently with little direct supervision and as a part of a team.

Skills

• Google Workspace user and group management
• Hands-on experience on IAM toolings, preferably Okta 
• ITSM process knowledge and experience on tool like Service Now or JIRA Service Desk, Confluence
• Mac/Win troubleshooting
• Jumpcloud basics
• Slack, Intune

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

CSQ326R204

Remote in Peru, Ecuador, Mexico, Brazil, Argentina, or any EST time zone fitting location

We are seeking a Senior Full Stack Engineer (Contractor) to join our dynamic Engineering team. This role is fully remote, offering an opportunity to contribute to exciting projects with the potential to transition into a long-term contractor position. As part of our highly experienced engineering team, you’ll work closely with Dave Brennan and be part of his team, giving you the opportunity to collaborate with him directly, learn from his experience, influence design decisions, and drive innovation while keeping the customer’s needs at the forefront.

WHO YOU ARE

As a Senior Full Stack Engineer (Contractor), you will develop advanced solutions using cutting-edge technologies, including cloud-based services, containerization, AI-driven features, adaptive process automation, and more. We’re looking for a passionate and innovative developer eager to build and scale the next wave of Hyperproof’s capabilities.

This role is a great opportunity for engineers who thrive in a collaborative, fast-paced environment and enjoy working on both frontend and backend solutions.

WHAT YOU WILL DO

• Develop and design engaging user experiences using TypeScript and React, Java, C#; Go experience is also valuable.
• Design backend components, including REST APIs, queueing, storage systems, security layers (role-based access control, encryption), and more.
• Leverage AI-powered development tools (e.g., code assistants, automated testing, and analysis tools) to improve engineering productivity, code quality, and delivery speed.
• Contribute to and help evolve AI-driven product features, including intelligent automation and adaptive workflows.
• Collaborate with Product Managers to understand customer needs and translate them into software solutions.
• Own the quality and performance of the applications you build, ensuring they are reliable, scalable, compliant, and meet both customer and business expectations.
• Build reusable software components for other developers and business users.
• Implement automated testing and ensure code maintainability through documentation and best practices.

WHAT YOU’LL BRING

• 5+ years of experience in software engineering, focusing on design and coding at a component level.
• Professional level of English language proficiency.
• A strong customer-first mindset, with the ability to translate requirements into modern, flexible software solutions.
• Proficiency in FrontEnd and BackEnd technologies.
• Experience developing and integrating REST APIs using JSON and/or XML.
• Familiarity with cloud services (Azure or similar) for deployment and debugging.
• Expertise in asynchronous programming and scalable software development.
• Understanding of agile methodologies (Scrum/Kanban) and the ability to work effectively in agile teams.
• Bachelor's degree in Computer Science, Mathematics, or related experience.
• Excellent communication and collaboration skills, with the ability to mentor and take ownership of projects.

DESIRED DEVELOPERS SKILLS 

• TDD (Test Driven Development) and refactoring skills
• Experience in structuring the code for testability to separate unit-testable logic and integration-testable boundary code
• Nice to have: Pairing/mobbing experience and/or XP (eXtreme Programming) experience

This contract-to-hire arrangement provides a path to join the team permanently after successfully completing an exciting 6-12 month project.

CANDIDATE EXPERIENCE & INTERVIEW PROCESS

We value your time and aim to make the hiring process clear and efficient. The interview process includes:

1. 20-minute initial chat with our Senior Technical Talent Partner. 
2. Take-home technical assessment to showcase your skills. Utilizing Coderbyte platform.
3. Three 60-minute 1:1 interviews with our engineering team. One of them will be with the hiring manager. 

You’ll also have opportunities to ask questions and ensure this role aligns with your career goals.

LOCATION & WORK SETUP

This is a fully remote contractor position. We believe in hiring the best talent regardless of location and fostering a flexible work environment that allows you to thrive.

If you’re looking for an opportunity to work on exciting, high-impact projects with a growth-oriented company, we’d love to hear from you!

About the Role

We’re looking for a Data Science Engineer with 7+ years of experience to join the Revenue Intelligence team at Veeam. This role is ideal for someone who thrives in a fast-paced environment, enjoys building scalable data solutions, and is passionate about driving business impact through analytics, machine learning, and AI. You’ll work closely with cross-functional teams to turn data into actionable insights and intelligent applications.

What You’ll Do

• Design and implement data science, machine learning, and AI solutions to support strategic decision-making
• Perform deep-dive quantitative and qualitative analyses to validate business hypotheses and drive improvements
• Contribute to cross-functional initiatives involving data science, ML, and AI engineering use cases
• Develop knowledge bases from structured and unstructured data to support RAG systems and AI agents
• Build data-driven applications (e.g., Streamlit) to enable internal access to AI-powered capabilities
• Partner with stakeholders to deliver actionable insights and recommendations
• Continuously improve processes and identify opportunities for automation and efficiency

Technologies You’ll Work With

Python, SQL, Machine Learning & AI Frameworks, Databricks / PySpark, Data Visualization Tools (Streamlit, Tableau, Power BI, Qlik)

What You’ll Bring

• 7+ years of professional experience in data science, analytics, or machine learning roles
• Strong proficiency in Python and SQL
• Experience building scalable data science solutions (feature engineering, model training, evaluation, deployment, MLOps)
• English Bilingual
• Solid understanding of data engineering concepts (ETL/ELT, data modeling, pipelines, governance)
• Experience integrating LLMs into production systems (prompt engineering, RAG, AI agents)

Bonus Skills

• Experience with software engineering best practices (APIs, testing, version control, deployment)
• Hands-on experience with Databricks or PySpark
• Familiarity with data visualization platforms and storytelling with data
• Experience using project management and collaboration tools (Jira, Trello, Confluence)
• Strong technical writing and documentation skills

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

 How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Front End Engineering team. This team builds the core customer facing web applications and services that power how customers model, manage, and secure organizations in Backblaze. That includes identity and access foundations, cloud storage resource management, and UI/service implementations  integrated with a modern role-based access control system management that governs access to resources at scale.

About the Role

In this role, you will design and build highly available and modern web applications and services in our TypeScript and React ecosystem. You will work and integrate with systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building modern and scalable production web applications and services, can reason rigorously about security and correctness, and is comfortable owning the full lifecycle (design, implementation, rollout, and operation) of an application integrated with distributed systems. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable front end web applications and web application services using Typescript & React with backend JS frameworks like NestJS and NextJS.
• Develop core application functionality like user interfaces and backend-for-frontend code, and integrate with other existing services via REST and gRPC APIs.
• Partner with adjacent platform and product teams to integrate with authentication and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including architectural design, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, Quality Assurance (QA), Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production web applications and services.
• Strong experience with TypeScript/JavaScript and React in a production environment.
• Experience integrating APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, complex UIs and debugging issues in production.
• Strong foundation in backend concepts like databases, and API implementation and integration with REST, gRPC or similar interface protocols.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in frontend architecture, access control concepts, and frontend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications: 

• Experience with Protocol Buffers and gRPC, and TypeScript/JavaScript based backend frameworks and services
• Experience with Vitess or other large-scale SQL platforms.
• Experience integrating with internal and external APIs
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build modern customer facing applications that are designed to deliver our core product offerings and exceed customer expectations.
• Work on technically challenging solutions at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help build the applications that are central to Backblaze’s product offerings for both the present and future
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Organization Services team. This team builds the core backend services that power how customers model, manage, and secure organizations in Backblaze. That includes organization and account lifecycle management, identity and access foundations, and a modern role-based access control system that governs access to resources at scale.

About the Role

In this role, you will design and build highly available backend services and APIs in our Kotlin/Java ecosystem and will work on front-end applications written in React and Typescript. You will work on systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building foundational platform capabilities, can reason rigorously about security and correctness, and is comfortable owning complex systems through design, implementation, rollout, and operation. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable backend services and APIs in Kotlin and Java, with strong attention to performance, reliability, and long-term maintainability.
• Develop core platform capabilities, including organizational resource hierarchies and access policies.
• Partner with adjacent platform and product teams to integrate with authentication, storage, billing, and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including schema design, migrations, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services, MySQL/Vitess, and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, QA, Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production backend services.
• Strong experience with Java and/or Kotlin in a production environment.
• Experience designing and evolving APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, reliable distributed systems and debugging issues in production.
• Strong foundation in data modeling and relational database development, including MySQL or similar systems.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in secure system design, access control, and backend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications:

• Experience with Protocol Buffers and gRPC, including schema evolution and service design.
• Experience with Vitess, sharded relational systems, or other large-scale SQL platforms.
• Experience building identity, access management, policy, or authorization systems.
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build foundational platform and security capabilities used by customers around the world.
• Work on technically meaningful problems at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help shape systems that are central to Backblaze’s enterprise and platform strategy.
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors.

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

We are looking for an Account Executive - Newsletter Sales, to help grow advertising revenue across our newsletter portfolio. This role focuses on outbound sales, top-of-funnel generation, sponsorship prospecting, closing, and building a repeatable pipeline of advertisers and partners.

This role is for someone who is not just good at sales but who works in an AI-native way every day.

We want someone who actively uses Claude and AI tools daily and is highly comfortable using AI to automate, accelerate, and improve core sales workflows. That includes prospect research, account prioritization, contact discovery, outbound support, personalization, follow-up drafting, sales process organization, and overall top-of-funnel execution.

This is not a traditional sales role built around fully manual work. We are specifically looking for someone who naturally thinks, “How can I use AI to do this faster, better, and at a greater scale?” The right candidate will combine strong sales instincts with AI fluency and a constant drive to improve efficiency through systems, prompts, and workflow automation.

What You’ll Do

• Own outbound sponsorship sales efforts across Mode Mobile Media’s newsletter brands
• Build a pipeline by identifying relevant advertisers, agencies, and sponsorship partners
• Generate top-of-funnel activity through research, prospecting, and outbound execution
• Use Claude daily to improve and accelerate sales workflows
• Use AI to support list building, prospect research, targeting, outreach preparation, personalization, follow-up drafting, and sales process management
• Create repeatable AI-assisted workflows that help scale outbound volume without sacrificing quality
• Identify better ways to automate sales development work and reduce manual effort
• Work with leadership to refine prospect lists, outreach angles, packaging, and prioritization
• Stay close to our brands, audiences, and sponsorship offerings so outreach is relevant and well-positioned
• Maintain strong organization across outreach, pipeline, and prospect activity
• Help build a more scalable, AI-enabled outbound engine for newsletter sponsorship revenue

Who You Are

• Experience in sales, business development, media sales, advertising sales, sponsorships, partnerships, or newsletter monetization
• Strong outbound prospecting ability and comfort building a pipeline from scratch
• A genuinely AI-native working style, not just surface-level familiarity with AI tools
• Daily Claude users strongly preferred.  You will also be provided access to AI tools.
• Experience using Claude or similar tools to support real sales work, not just general writing
• Clear ability to use AI to improve research, workflow speed, personalization, top-of-funnel output, and sales execution
• Strong written English and the ability to create effective, concise outbound messaging
• Highly organized, resourceful, and able to operate independently
• Comfortable testing new prompts, workflows, and systems to improve results over time
• Able to work in a fast-paced, entrepreneurial environment with a strong bias toward action
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

Ideal Candidate

The ideal candidate is a strong salesperson who already works with AI as part of their daily operating rhythm. They do not see Claude as a novelty or occasional assistant. They use it regularly to help them move faster, stay organized, increase output, and improve the quality of their work.

They understand that modern outbound sales can be significantly improved by AI when used well, and they are excited to help build that capability into the sales motion from the ground up.

They are proactive, experimental, and always looking for ways to make prospecting and top-of-funnel generation more scalable and more effective.

Why Join Us

You’ll help grow sponsorship revenue across a portfolio of media brands in attractive categories, including finance, consumer savings, crypto, and AI. You’ll also have the opportunity to help shape how AI is used inside the sales process, making this a strong fit for someone who wants to combine revenue generation with modern, AI-enabled execution.

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity and token plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal & work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - we use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO and generous Company Holidays (for full-time team members).
• 10 annual Wellness Fridays.

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

About the Role

The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.

In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.

Your Area of Focus

• Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
• Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
• Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
• Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
• Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
• Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
• Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
• Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.

Your Professional Qualifications

• Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
• Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
• Experience with building RESTful APIs and microservices architectures.
• Hands-on experience with React and frontend web technologies.
• Experience with modern front-end workflows and state management
• Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
• Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
• CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
• Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
• AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.

(For Recruiter use only) #LI-SS1 #LI-Hybrid

The Senior Analyst, Information Security will be a part of the team responsible for assisting clients and prospects with security and privacy inquiries, managing the daily flow of questionnaires, assessments, and trust related requests, and security and compliance strategy to protect Movable Ink’s platform. You'll work closely with leaders from around the organization to support a strong security posture aimed at protecting our customers' data. This includes ensuring that information security controls are operating effectively and incrementally improved.

Responsibilities:

• Triage, prioritize, and manage incoming client and prospect security requests across email, Zendesk, and other intake channels.
• Investigate and troubleshoot complex issues, perform root-cause analysis, provide advice on risk management strategies, and support the implementation of risk mitigation measures 
• Review various manual processes across the program and find innovative solutions to use automation where possible for process efficiency 
• Coordinate across a variety of teams to gather information and resolve client inquiries
• Perform light TPRM intake and triage, including logging new vendor requests and coordinating basic review steps.
• Support the TPRM process by tracking vendor assessments and maintaining status visibility for stakeholders.
• Assist with internal and external audits, ensuring security practices comply with relevant regulations.
• Stay informed of industry trends, security threats, and regulatory changes, recommending adjustments to access control policies as needed.

Qualifications:

• 3-5 years of experience in a security analyst focused role
• Foundational knowledge of information security, compliance, and SaaS environments
• Experience working with ticketing platforms and Trust Center platforms (or similar tools)
• Excellent troubleshooting skills and the ability to logically think through problem resolution
• Strong communication skills across all levels and departments of the organization
• Must possess high attention to detail and the ability to prioritize work while successfully managing multiple projects and deadlines with minimal oversight
• Exposure to privacy or security-related compliance frameworks preferred (e.g., SOC2, ISO 27,000 series, and GDPR)
• Security related certification(s) a plus

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

P-1484

Databricks Executive Assistants are strategic partners who drive efficiency, foster collaboration, and enable our most senior leaders to scale their impact. As we continue to expand globally, we are seeking an experienced Executive Assistant in Costa Rica to support our executive leadership team. This role will work closely with Executives in Costa Rica and the United States, managing complex calendars, orchestrating high-impact meetings and events, and serving as a trusted liaison with internal and external stakeholders. Occasional travel may be required to support critical company initiatives and events.

Impact you will have:

• Executive Assistants are empowered to focus on strategic priorities, resulting in a more effective and agile organization.
• Proactively manage and optimize complex, multi-time zone calendars, ensuring alignment with business priorities and anticipating potential conflicts.
• Independently plan, coordinate, and execute executive travel, team offsites, and high-visibility events, ensuring compliance with company policies and budget.
• Act as the primary point of contact for all meeting and event requests, maintaining a high standard of service and responsiveness.
• Build and maintain accurate records of meetings, events, and requests, ensuring timely follow-up and closure.
• Prepare and review briefing materials, agendas, and follow-up documentation for executive meetings, ensuring leaders are well-prepared and informed.
• Provide coverage and support for other executive staff as needed, demonstrating flexibility and a team-first mindset.
• Handle highly confidential information with the utmost discretion and integrity.
• Foster cross-functional collaboration by building strong relationships with other EAs, business partners, and stakeholders across the organization.

What we look for:

• • 5+ years of executive administrative experience, preferably in a global technology or software organization.
  • Demonstrated ability to exercise sound judgment and make independent decisions in ambiguous or high-stakes situations.
  • Advanced calendar management skills (Gmail and Google Calendar expertise required), with a proven track record of supporting multiple executives across time zones.
  • Exceptional organizational, time-management, and prioritization skills; able to manage multiple complex projects simultaneously.
  • Ability to communicate with C level Executives Assistants
  • Strong relationship management and communication skills (C1 English proficiency required), with the ability to influence and collaborate at all levels.
  • Experience planning and executing large-scale meetings, events, and travel logistics, including budget management and vendor coordination.
  • High level of discretion in handling sensitive information and confidential matters.
  • Proactive, solution-oriented, and adaptable to changing priorities and environments.
  • Willingness to adjust working hours to support executives in different time zones (primarily US).
  • Occasional travel to the United States is required. B1/B2 preferred

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Location: Remote - (Mexico)

How You'll Make an Impact:

As a Sales Manager (Account Executive), you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.

People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.

What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.

What You Bring to the Team:

• Ability to meet and exceed aggressive sales goals.
• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise

What Sets You Up for Success:

• Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST HAVE.
• A self-motivated, results-oriented mindset with a passion for business development.
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.
• Fluent English is a MUST HAVE.

Bonus Skills to Stand Out (Optional):

• Good knowledge of PMS technology
• Multilingual capabilities.
• Experience in the hospitality or lodging operations

#LI-LP1

About the Role

As a Software Engineer III, you'll take full ownership of key software subsystems, driving their development and support through the entire lifecycle. You'll serve as a subject matter expert in multiple areas, bringing innovative solutions and leading technical discussions to enhance quality and operational processes. If you thrive in leadership roles with minimal supervision, and enjoy solving complex technical challenges, this role offers the opportunity to make a lasting impact on both your team and the product.

Your Area of Focus

• Own software subsystem through full development and support lifecycle.
• Bring creative and innovative software solutions to the team.
• Subject Matter Expert in 2+ area of the software.
• Sounding board for technical discussions.
• Improve quality and operational processes.
• Triage challenging bugs.

Your Professional Qualifications

• 2+ years of software development experience.
• Professional experience developing scalable micro-service based web applications with modern Java and the Spring framework.
• Professional experience developing in HTML5, CSS3, JavaScript, Typescript, and JavaScript frameworks (React, Angular, etc).
• Applicable knowledge in computer architecture and design, data access patterns, scalability and resiliency patterns, and object-oriented software techniques.
• Technical Leadership with Minimal Supervision.
• Strong analytical skills and ability to apply them in day-to-day work.
• Use data to make technical recommendations and decisions.
• Key contributor to technical team discussions and engineering debates.
• Ability to accurately estimate scope on larger software projects.
• Looks beyond current execution of tasks.
• Proficient at debugging other engineers code.
• Ability and credibility from team to lead.
• Strong verbal and written communication skills.
• Domain experience in healthcare preferred, but not required.

(For Recruiter use only) #LI-BG1 #LI-Hybrid

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.

About the Role

We are seeking a Senior Backend Engineer for our Foundation Services Team. This team focuses on the essential services that power identity, access, and integrations. In this role, you will build and maintain highly available APIs designed to manage the orchestration of users and resources at scale.

We are looking for an engineer who is eager to use the latest AI tools to streamline architectural design, accelerate coding, and enhance system security. We value versatility and are looking for someone comfortable designing and working across any technology as our needs evolve.

Responsibilities:

• Design and develop highly scalable, performant services and APIs in a Java ecosystem.
• Implement code for authentication, account management, and external partner integrations.
• Integrate AI coding agents and frameworks into your workflow to accelerate development, refactor legacy components, and improve code quality.
• Own the full technical lifecycle, including estimation, design, development, and delivery.
• Collaborate across the organization to ensure project success. You will often engage with QA, Finance, Marketing, Product Management, Support, and Security to gather necessary context and requirements to implement solutions correctly.
• Diagnose complex issues and maintain the stability of large-scale systems.
• Collaborate across functional teams and provide technical leadership to foster engineering excellence.

Required Qualifications:

• A strong track record of proven project deliveries and successfully shipping complex software systems.
• 7+ years of experience with Java and a deep understanding of backend architecture.
• Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code) into your engineering workflow.
• Experience with modern data, containerization, and observability:

- Vitess, Cassandra, and Redis backend development.
- Docker and container-based environments.
- Prometheus, Grafana, and OpenSearch.

• Comfortable working in a cross-platform environment (we develop on MacBooks for software that runs on Linux).
• Solid understanding of HTTP principles and secure access best practices.
• A strong desire to learn and adapt to rapidly changing technologies and tools.

Why Backblaze

• Build secure software used by companies worldwide
• Work at the intersection of AI, data, and cloud storage
• Collaborate with experienced engineering, security, product, and QA teams
• Competitive compensation and benefits
• Remote-first culture supporting work-life balance

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About the Role

As a Senior Full Stack Engineer, you will primarily design and build backend services while possessing the adaptability to support frontend development when necessary. You will evolve the core API layer and downstream services, delivering secure, performant REST APIs. You will lead technical design reviews, improve service reliability, and collaborate across the stack to ship features end-to-end. While your focus is on the backend, you may step into frontend codebases (Angular/React) to unblock delivery and ensure a cohesive user experience.

Your Area of Focus

• Own and evolve platform APIs and services, ensuring low-latency, resilient endpoints for client applications.
• Design and implement Spring Boot microservices using modern patterns (contract-first APIs, layered architecture, DTO mappers, caching).
• Integrate with platform services (appointments, patients, messaging, authentication) via service/domain contracts and RESTful clients.
• Improve reliability and performance with caching (e.g., Ehcache, Redis, etc.), connection management, and efficient data access.
• Implement observability (structured logging, metrics, tracing) and automate build/deploy pipelines.
• Write robust tests across layers (unit, component, contract, integration) using JUnit/TestNG and assist with frontend testing where applicable.
• Mentor engineers, lead design reviews, and document patterns to drive consistency across the stack.
• Contribute to frontend interface development using HTML5, CSS3, and JavaScript frameworks (Angular/React) to support team velocity and feature integration.

Professional Qualifications

• 5+ years of software development experience building Java services in production.
• Expertise with Spring Boot and REST API design; comfortable with contract-first development and layered service architectures.
• Ability to adapt and contribute to modern frontend frameworks (such as Angular or React) when business needs dictate.
• Experience building and consuming service/domain contracts and integrating external/partner APIs.
• Proficient with data modeling and access patterns; capable of optimizing queries, caching, and serialization for high-performance applications.
• Hands-on with mapper/generation tools (MapStruct/Lombok), dependency management (Maven), and build plugins for quality.
• Proficient in automated testing: unit, integration, component, contract, and performance testing.
• Solid understanding of messaging and async patterns (e.g., ActiveMQ/Kafka), feature flags, and configuration management.
• Strong focus on observability, performance profiling, and resilience (timeouts, retries, circuit breakers, idempotency).
• Demonstrated ability to leverage AI-assisted tools (e.g., Codex, GitHub Copilot, ChatGPT) to accelerate coding, debugging, and boilerplate generation.
• Practical experience with GenAI/LLM integration in backend systems
• Competence in frontend web technologies including HTML5, CSS3, and JavaScript/TypeScript.
• Strong verbal and written communication skills; able to explain design tradeoffs to technical and non-technical partners.

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About the Role

Tebra is seeking a Senior Product Business Analyst to advance our product analytics program and unlock smarter, faster decision-making across our platform teams. You’ll be the connective tissue between data and decision-making by translating complex product usage metrics into clear, actionable insights that shape roadmap strategy, feature adoption, and product innovation.

Your Area of Focus

• Define and evolve Tebra’s product performance metrics and reporting infrastructure to ensure visibility into active usage (DAU/MAU) and feature adoption.
• Serve as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that guide roadmap prioritization.
• Deliver leadership-ready analyses and Tableau dashboards that influence decision-making and measure progress toward product goals.
• Build and maintain scalable SQL models in Snowflake that power self-service analytics and trusted product reporting.
• Establish unified reporting standards to create a consistent view of the user journey across Product, Engineering, and Finance.
• Partner closely with cross-functional analysts in Customer Success, Growth, and Finance to draw insights connecting product usage to business metrics like retention, expansion, and pricing strategies.
• Build and maintain a comprehensive data dictionary for the product analytics function to ensure data literacy across the organization.

Your Professional Qualifications

• 5+ years of experience in Product Analytics, Business Intelligence, or Data Analytics within a SaaS environment.
• Consultative leadership aligning and guiding product teams to optimize user flows, feature stickiness, and overall platform health.
• Expertise in SQL, Snowflake, and Tableau to build automated analytics models that drive self-service insights at scale.
• Experience handling PHI (Protected Health Information) and navigating the security requirements of highly regulated healthcare data environments.
• Demonstrated success analyzing financial data, billing metrics, or revenue cycle management (RCM) workflows within a product context.
• Strong ability to break down ambiguous business problems into structured, solvable components for technical teams.

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About the Role

We are looking for a customer-focused individual to help shape the future of our Tebra platform. This role is an exciting and challenging opportunity to be a partner in an embedded team of cross-functional counterparts. You will be joining a close-knit, collaborative product design culture with a focus on raising the bar of the day-to-day product experience for our healthcare providers and their patients.

Your Area of Focus

• You contribute to the vision and design strategy that connects customer and business value.
• You have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation.
• You have an effortless working knowledge of design fundamentals, principles, and core skills. 
• You build and utilize your product knowledge to navigate ambiguity, identify opportunities and define customer problem statements. 
• You need minimal direction on design methods and approaches to validate solutions. 
• You can facilitate cross-functional, collaborative ideation sessions using a variety of methods.
• You make proficient use of design system guidelines and contribute to components and patterns that include optimization and refinements to structural elements and patterns.
• You are a strong collaborator and communicator who creates understanding, drives alignment, and can work independently.  
• You are an effective presenter with the ability to anticipate questions and concerns, articulate a data supported point of view, synthesize and process feedback, and determine next steps.
• You have a working knowledge of business logic and dependencies between design, front-end development, and back-end technologies and the ability to successfully navigate the capabilities and constraints of existing technical systems.
• You work closely and in partnership with your product and engineering counterparts and outside of your core team inclusive of other designers, research, marketing, sales, and customer service.
• You can lead customer research sessions with some support and: interview customers effectively; guide the process to glean effective insights; and uncover and socialize areas of opportunity. 
• You possess a working understanding of various research methods, including rapid prototyping, card sorting, affinity mapping. 
• You are comfortable evaluating and leveraging AI tools to augment processes that result in efficiency and quality improvement.
• You seek out and incorporate both quantitative and qualitative data for use in reasoning and decision making.
• You seek out feedback and inputs from a variety of sources in order to move solutions forward, drive innovation, contribute to a connected and holistic overall experience for our customers and users, and invest in your relationships with peers and stakeholders.

Your Professional Qualifications

• 3+ years of experience in a FT Product Design role (not inclusive of internships or bootcamp courses)
• Experience in B2B and/or B2C (SMB customer experience a plus; previous Healthcare a plus)
• Has a portfolio that demonstrates the following:
• Ability to deliver simplified, intuitive, and responsive user experiences for complex operations and flows—AI native experiences a plus (desktop web, mobile web, native app) 
• Ability to use data insights to iterate on design solutions
• Accomplished to expert level in several of the following skills:
• UX Design
• Visual User Interface Design
• Interaction Design
• Responsive Design
• Mobile + native mobile design
• Rapid Prototyping + iterative design
• Information Architecture
• Accessibility
• Qualitative + Quantitative data synthesis
• Experience working with a design system
• Expert with Figma suite of tools (including FigJam and FigmaMake)
• Experience leveraging AI tools in product design process
• Growth Mindset

(For Recruiter use only) #LI-SS1 #LI-Hybrid

GAQ227R144

Mission

We are seeking a dynamic and experienced Manager to lead our Executive Support Center of Excellence in Costa Rica. The successful candidate will play a pivotal role in developing each EA, and will build processes that support their ability to effectively support executives across the company. This position requires an operational leader with excellent communication skills and previous experience managing 10+ executive assistants.

Impact you will have:

• Leadership and Team Development: Lead, mentor, and develop a team of 35+ Executive Assistants and Team Leads to ensure high performance and professional growth.
• Stakeholder Engagement: Act as a liaison between executives, EAs, and other departments to facilitate effective communication and collaboration.
• Operational Management: Oversee the daily operations of the EA team and Team Lead(s), ensuring optimal EA<>Exec support models and standardized processes. 
• Strategic Planning and Execution: Collaborate with senior management to align the EA team's objectives, including standard operating procedures and policies, with the company's strategic goals.
• Cross-Functional Team Building: Foster an inclusive environment aligned with Databricks’ Cultural Values for the team to operate as a cross-functional unit, despite supporting multiple departments within the company.

What we look for:

• Minimum of 10-15+ years of experience in managing a team of executive assistants and team leads (managers) or similar leadership and/or process improvement roles
• Proven experience in leading cross-functional teams or projects within a corporate setting.
• Experience coordinating with 70+ Executive stakeholders across multiple functions, including navigating challenging interpersonal dynamics 
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Exceptional attention to detail and process-oriented mindset.
• Demonstrated ability to build and maintain professional relationships at all levels
• Flexibility to adjust working hours to accommodate different time zones (primarily U.S. time zones)
• Cultural sensitivity and ability to work in a diverse, global environment
• Ability to maintain confidentiality and handle sensitive information with discretion
• Fluent in English (C1 level or above) and Spanish, with excellent verbal and written communication skills

P-362 - This role is hybrid with 3 days in our Heredia office. 

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. 

The impact you will have:

• Troubleshoot and resolve complex customer issues related to Databricks platform
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Assist with issues around third-party integrations with Databricks environment
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Participate in weekend and weekday on call rotation

What we look for:

• Minimum 4 years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired .
• Solid experience with SQL-based database is required.
• Linux/Unix administration skills.
• Hands-on experience with AWS, Azure or GCP.
• Candidate must possess excellent English written and oral communication skills.
• Experience with "Distributed Big Data Computing" environment.
• Technical degree or the equivalent experience.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

• Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
• IT Budget management
• Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
• Supervise and guide technical support staff, fostering professional growth and effective teamwork.
• Collaborate with vendors and service providers for procurement, maintenance, and contract management.
• Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
• Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
• Attend and interact effectively and directly with stakeholders
• Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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