Zenoti
Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.
The Zenoti platform is engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes from the single location brand to chains with over 500 outlets. Zenoti currently powers thousands of spas and salons in over 35 countries.
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Vice President - Professional Services
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
As the Vice President of Professional Services, you will own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers. You’ll lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence.
This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership. You will work closely with Product, Sales, Customer Success, and Engineering to ensure that Professional Services is a strategic growth lever for the business.
What You’ll Be Doing
- Organizational Leadership & Talent Strategy
- Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs.
- Build a high-performing leadership pipeline aligned to long-term org growth and succession needs.
- Drive a strong performance culture rooted in accountability, ownership, and customer outcomes.
- Align functional OKRs with company goals while fostering team cohesion across geographies.
- Executive Stakeholder Engagement & Strategic Influence
- Serve as the executive sponsor for critical accounts and complex enterprise rollouts.
- Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones.
- Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences.
- Tailor messaging and insights to align with executive audiences and board-level interests.
- Services Strategy, Operational Excellence & AI Enablement
- Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning.
- Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin.
- Drive operational cadences: Weekly delivery health reviews, capacity planning, backlog grooming, and forecast roll-ups.
- Make data-informed decisions quickly—even amidst ambiguity—using real-time dashboards and risk telemetry.
- Escalation Management & Risk Mitigation
- Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery.
- Lead post-mortem reviews and cross-functional RCA (Root Cause Analysis) with structured resolution plans.
- Use escalation trends to inform upstream fixes and improve readiness standards.
- Process Innovation, Quality & Continuous Improvement
- Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks.
- Standardize reusable assets, templates, and delivery accelerators that reduce time-to-value.
- Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches.
- Customer Success Alignment & Business Impact
- Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness.
- Establish leading indicators for churn risk during implementation and align mitigation strategies across teams.
- Track PS contribution to Net Revenue Retention, time-to-value, and implementation gross margin.
What You’ll Need
- 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership.
- Proven experience managing global professional services or consulting organizations with 50+ team members.
- Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders.
- Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments.
- Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance.
- Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency.
- Experience navigating cross-functional orgs and influencing roadmap prioritization.
- Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence.
- Bonus: Experience in wellness, healthcare, or multi-location services businesses.
Core Competencies We Value
|
Competency |
What It Looks Like at VP Level |
|
Visionary Leadership |
Crafts and communicates a long-term services strategy that scales with the business. |
|
Enterprise Customer Engagement |
Establishes trust with global customers and guides them through complex change initiatives. |
|
AI & Automation Champion |
Integrates intelligent tools that amplify delivery quality, reduce cost, and boost velocity. |
|
Operational Rigor |
Sets up high-precision systems for monitoring, forecasting, and course correction. |
|
Talent Magnetism |
Attracts and retains top-tier PS talent while fostering internal mobility and growth. |
|
Cross-Functional Influence Executive Presence |
Navigates across teams to align priorities, influence decisions, and create shared success metrics. Ability to project confidence, credibility, and strategic clarity in high-stakes interactions—both internally with cross-functional leaders and externally with enterprise clients |
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Product Specialist - Implementation/Onboarding
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
- 6-9 years of experience in Implementation and support of Enterprise products
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Product Specialist (SaaS onboarding and implementation)
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the opportunity?
As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.
Requirements
What will I be doing?
- Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
- Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
- Independently handle customer adoption procedures while delivering excellent customer service.
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
- Work and communicate across groups and articulate the needs for compliance and risk management.
What skills do I need?
- 10 years of experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong business consulting experience or equivalent in an external customer facing role.
- Proven fast learner of enterprise applications, experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Unlimited Vacation
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Manager - SaaS Onboarding - Professional Services
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.
This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.
What You’ll Be Doing
- Team Leadership & Talent Development
- Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers.
- Align team members’ personal growth with business goals and create clear development pathways.
- Foster a culture of accountability, ownership, and collaboration.
- Stakeholder & Client Engagement
- Act as an executive point of contact for clients during onboarding, ensuring success and long-term value realization.
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive alignment and eliminate silos.
- Tailor communication to effectively influence executives and other key stakeholders.
- Strategic Oversight, AI Enablement & Delivery Excellence
- Own project and resource planning across multiple implementations.
- Drive operational cadence via team stand-ups, retrospectives, and performance reviews.
- Leverage AI insights and automation to identify risk signals, optimize workflows, and improve client outcomes.
- Use data to monitor progress, identify bottlenecks, and make informed decisions quickly—even in ambiguous scenarios.
- Escalation & Problem Resolution
- Handle escalations with speed and empathy, ensuring a resolution that maintains client trust.
- Lead root-cause analysis and implement improvements that prevent recurrence.
- Continuous Improvement & Innovation
- Identify gaps in onboarding processes and lead initiatives that enhance productivity and reduce time-to-value.
- Champion innovation and explore AI-based solutions that automate repetitive tasks, personalize client interactions, and improve delivery precision.
- Advocate for client-centric design in processes, templates, and training materials.
- Retention & Business Impact
- Partner with Customer Success and Sales to prevent early churn and reinforce customer lifetime value.
- Analyze trends and feedback to drive scalable strategies for stronger onboarding outcomes.
What You’ll Need
- 10+ years of experience in SaaS onboarding.
- 3+ years leading and coaching teams in a high-growth environment.
- Strong software aptitude—comfortable learning and explaining complex product functionality while tying it to industry use cases.
- Experience using or integrating AI tools and data-driven insights in operational workflows.
- Excellent stakeholder management and leadership presence, especially with cross-functional teams and senior executives.
- Strong business judgment and decision-making skills under pressure.
- Experience working with global teams across multiple time zones.
- Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane.
- Bonus: Experience in wellness, spa, or healthcare domains.
Core Competencies We Value
- Building Talent: Coaches and develops individuals while inspiring team performance.
- Impact & Influence: Uses storytelling, data, and empathy to build stakeholder alignment.
- Business Judgment: Makes confident, timely decisions with incomplete data.
- Customer Orientation: Champions customer needs while aligning with business objectives.
- Creativity & Innovation: Brings forward new ideas, adapts quickly, and integrates emerging technologies like AI to deliver better outcomes.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the opportunity?
As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.
Requirements
What will I be doing?
- Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
- Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
- Independently handle customer adoption procedures while delivering excellent customer service.
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
- Work and communicate across groups and articulate the needs for compliance and risk management.
What skills do I need?
- 10 years of experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong business consulting experience or equivalent in an external customer facing role.
- Proven fast learner of enterprise applications, experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Benefits
- Attractive compensation & benefits
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
- Unlimited vacation
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
EU Onboarding Specialist (Pre-Sales & Implementation | Bilingual French)
Share this job
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in successfully adopting and optimising our software platform.
As a product expert and trusted advisor, you will guide businesses through every step of the implementation process—from technical setup to training—ensuring a seamless and impactful experience.
Key Responsibilities
- Understand client needs and design tailored solutions using Zenoti.
- Lead product demos, training sessions, and solution reviews with a strong business impact.
- Configure and optimize the platform according to each client’s specific workflows.
- Anticipate risks and ensure smooth project rollouts.
- Provide high-level technical support and troubleshoot customer issues efficiently.
- Work closely with internal teams to improve product features and integrations.
- Stay up to date with new Zenoti features and industry trends.
- Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.
What We're Looking For
- Fluency in both French and English (written and spoken).
- 4 to 8 years of experience in enterprise software implementation and support.
- Strong technical knowledge in APIs, cloud solutions, and data migration.
- Proven experience deploying software at scale and working with enterprise clients.
- Excellent communication, presentation, and client training skills.
- Ability to manage multiple projects and work across distributed teams.
- Strong analytical thinking and problem-solving skills.
- Bonus points for knowledge of HTML, JavaScript, JIRA, or experience in the wellness/spa industry.
Why Join Zenoti?
- Be part of a fast-growing, innovative company.
- Enjoy attractive salary and benefits.
- Grow your career in an international environment.
- Collaborate with a diverse, dynamic, and passionate team.
Ready to be part of Zenoti’s journey?
Apply now and join us in transforming the wellness industry with cutting-edge technology and meaningful impact.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
- 6-9 years of experience in Implementation and support of Enterprise products
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Manager - SaaS Onboarding - Professional Services
Share this job
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.
This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.
What You’ll Be Doing
- Team Leadership & Talent Development
- Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers.
- Align team members’ personal growth with business goals and create clear development pathways.
- Foster a culture of accountability, ownership, and collaboration.
- Stakeholder & Client Engagement
- Act as an executive point of contact for clients during onboarding, ensuring success and long-term value realization.
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive alignment and eliminate silos.
- Tailor communication to effectively influence executives and other key stakeholders.
- Strategic Oversight, AI Enablement & Delivery Excellence
- Own project and resource planning across multiple implementations.
- Drive operational cadence via team stand-ups, retrospectives, and performance reviews.
- Leverage AI insights and automation to identify risk signals, optimize workflows, and improve client outcomes.
- Use data to monitor progress, identify bottlenecks, and make informed decisions quickly—even in ambiguous scenarios.
- Escalation & Problem Resolution
- Handle escalations with speed and empathy, ensuring a resolution that maintains client trust.
- Lead root-cause analysis and implement improvements that prevent recurrence.
- Continuous Improvement & Innovation
- Identify gaps in onboarding processes and lead initiatives that enhance productivity and reduce time-to-value.
- Champion innovation and explore AI-based solutions that automate repetitive tasks, personalize client interactions, and improve delivery precision.
- Advocate for client-centric design in processes, templates, and training materials.
- Retention & Business Impact
- Partner with Customer Success and Sales to prevent early churn and reinforce customer lifetime value.
- Analyze trends and feedback to drive scalable strategies for stronger onboarding outcomes.
What You’ll Need
- 10+ years of experience in SaaS onboarding.
- 3+ years leading and coaching teams in a high-growth environment.
- Strong software aptitude—comfortable learning and explaining complex product functionality while tying it to industry use cases.
- Experience using or integrating AI tools and data-driven insights in operational workflows.
- Excellent stakeholder management and leadership presence, especially with cross-functional teams and senior executives.
- Strong business judgment and decision-making skills under pressure.
- Experience working with global teams across multiple time zones.
- Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane.
- Bonus: Experience in wellness, spa, or healthcare domains.
Core Competencies We Value
- Building Talent: Coaches and develops individuals while inspiring team performance.
- Impact & Influence: Uses storytelling, data, and empathy to build stakeholder alignment.
- Business Judgment: Makes confident, timely decisions with incomplete data.
- Customer Orientation: Champions customer needs while aligning with business objectives.
- Creativity & Innovation: Brings forward new ideas, adapts quickly, and integrates emerging technologies like AI to deliver better outcomes.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
- 6-9 years of experience in Implementation and support of Enterprise products
- Open to work in the Night Shift
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Product Specialist(SaaS Onboarding and Implementation)
Share this job
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
- 6-9 years of experience in Implementation and support of Enterprise products
- Open to work in the Night Shift
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Lead and Facilitate Team Meetings: Coordinate regular team meetings to discuss best practices, monitor progress, and address any operational challenges
- Oversee Project and Resource Management: Review ongoing projects, manage resource allocation, and ensure that resources are efficiently utilized to achieve project objectives.
- Promote Team Collaboration and Growth: Organize and lead team-building activities to enhance collaboration, foster a supportive work environment, and drive team growth.
- Manage Stakeholder Relationships: Engage with key stakeholders to review progress, address concerns, and minimize risks related to service delivery.
- Build and Develop Teams: Oversee the recruitment, development, and mentorship of team members, ensuring a clear growth path and alignment with organizational goals.
- Handle Escalations: Promptly address and resolve any escalations or issues that arise, ensuring timely and effective solutions.
- Strategic Planning and Reporting: Participate in planning and review meetings to align on strategic goals, prepare detailed reports on progress and outcomes, and provide insights for continuous improvement.
- Focus on Retention: Analyze factors contributing to turnover, collaborate with teams to develop retention strategies, and implement actions to improve client or employee retention.
- Above 8 years of experience in Onboarding and support of SAAS Products and leading teams.
- Strong software background and ability to master product functionality.
- Strong leadership skills with the ability to effectively lead meetings, inspire team members, and ensure clear and efficient communication across teams
- Deep understanding of client needs, with the ability to build and maintain strong client relationships, particularly in managing escalations and resolving conflicts.
- Proven experience in managing multiple projects and resources, with strong organizational skills to meet deadlines and optimize operations
- Ability to lead and work with remote teams across different timezones
- Excellent analytical skills to interpret data, identify trends, and develop actionable insights to improve operations and client satisfaction
- Familiarity with project management tools and platforms, with the ability to quickly adapt to new technologies and implement them effectively in your role
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide!
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Product Specialist (SaaS Implementation and Onboarding)
Share this job
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 
Key Responsibilities
- Customer Onboarding & Enablement
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
- Conduct customer-focused sessions, demos, and recommend best practices.
- Build strong relationships with customer stakeholders across technical, business, and executive teams.
- Gather customer feedback and translate insights into actionable recommendations for internal teams.
- Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
- Driving Adoption & Value Realization
- Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
- Monitor product usage and proactively identify opportunities to increase adoption.
- Collaborate with customers to define success metrics and demonstrate ROI.
- Cross-Functional Collaboration
- Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
- Share customer insights to influence product roadmap and strategy.
- Collaborate with Sales and Customer Success teams to drive long-term account growth.
- Reporting & Insights
- Track and analyze customer health, adoption, and engagement metrics.
- Provide regular reports and business reviews to both customers and internal stakeholders.
What We’re Looking For
- 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
- Strong understanding of customer onboarding, engagement, and adoption frameworks.
- Demonstrated experience in stakeholder management across diverse customer and internal groups.
- Proficiency in analyzing product usage data and presenting actionable insights.
- Prior hands-on exposure to AI or data-driven products is required.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, confluence applications and PS tools
- Ability to learn new skills and operate in a fast-paced and changing environment.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
- 6-9 years of experience in Implementation and support of Enterprise products
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
-
Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
-
Drive demos, walk-throughs and solution reviews with customers.
-
Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
-
Configure Zenoti to meet customer business scenarios
-
Identify risks based on current product capabilities; define and implement mitigation plans
-
Address customer issues and concerns in a timely fashion to ensure customer satisfaction
-
In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
-
Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
-
To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
-
Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
-
Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
-
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
-
5-8 years of experience in Implementation and support of Enterprise products
-
Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
-
Proven fast learner of enterprise applications, experience in implementing cloud solutions.
-
Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
-
Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
-
Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
-
Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
-
Strong ability to demo/train and deliver excellent customer presentations.
-
Strong logical, analytical and problem-solving skills
-
Open to travel on short notice to customer locations when required
-
Good to have knowledge of Web Design using HTML, JavaScript
-
Good understanding of MS Office, JIRA, Basecamp applications
-
Ability to learn new skills and operate in a fast-paced and changing environment.
-
Experience in the wellness/spa industry is a plus.
-
Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
-
Be part of an innovative company that is revolutionizing the wellness and beauty industry.
-
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
-
Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
-
Attractive compensation.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Product Specialist (SaaS Implementation and Onboarding)
Share this job
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 
Key Responsibilities
- Customer Onboarding & Enablement
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
- Conduct customer-focused sessions, demos, and recommend best practices.
- Build strong relationships with customer stakeholders across technical, business, and executive teams.
- Gather customer feedback and translate insights into actionable recommendations for internal teams.
- Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
- Driving Adoption & Value Realization
- Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
- Monitor product usage and proactively identify opportunities to increase adoption.
- Collaborate with customers to define success metrics and demonstrate ROI.
- Cross-Functional Collaboration
- Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
- Share customer insights to influence product roadmap and strategy.
- Collaborate with Sales and Customer Success teams to drive long-term account growth.
- Reporting & Insights
- Track and analyze customer health, adoption, and engagement metrics.
- Provide regular reports and business reviews to both customers and internal stakeholders.
What We’re Looking For
- 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
- Strong understanding of customer onboarding, engagement, and adoption frameworks.
- Demonstrated experience in stakeholder management across diverse customer and internal groups.
- Proficiency in analyzing product usage data and presenting actionable insights.
- Prior hands-on exposure to AI or data-driven products is required.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, confluence applications and PS tools
- Ability to learn new skills and operate in a fast-paced and changing environment.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti