Build the team. Drive the results. Own the outcome.

At Stress Free Auto Care, our General Managers operate like business owners, You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. 

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. 

This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. 

Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, service and other operational industries with everything they need to succeed.

Key Responsibilities

• Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins and overall profitability. 
• Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. 
• Lead and develop a high-performing team, including hiring, training, coaching, performance, management, and creating a culture of accountability and continuous improvement. 
• Optimize operational efficiency, using both real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. 
• Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. 
• Leverage technology and operational systems to manage performance, monitor key metrics, and make data driven decisions that improve the business. 

What We're Looking For

• Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. 
• Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. 
• Experience leading revenue-driven teams, with a track record of improving sales performance, productivity, and margin management.
• Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. 
• Operational instincts and problem-solving ability, with the capacity to quickly assess a business, identify opportunities for improvement, and execute solutions. 
• Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. 
• Ability to quickly learn and utilize new technology platforms to manage operations and performance. 

Physical Requirements

• Lift up to 50 lbs as needed.
• Work with tools overhead and in tight spaces.
• Stand and walk for the majority of the workday in a high-volume environment.
• Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

What We Offer

Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.

Lead the team. Drive the revenue. Deliver the experience. 

At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. 

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles. 

This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results. 

Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. 

Key Responsibilities

• Drive revenue performance and sales execution, both through your own customer interactions an dby coaching the team to improve recommendations, service conversion, and average ticket value. 
• Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation. 
• Monitor sales performance and margin management, helping the team balance revenue growth with strong cost controls and operational efficiency. 
• Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions. 
• Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation. 
• Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty. 
• Support the financial performance of the business, using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction. 
• Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency. 

What We're Looking For

• Proven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability. 
• Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend. 
• Experience managing employee performance, including hiring, coaching, corrective action, and terminations. 
• Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput. 
• Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions. 
• Comfort working in a fast-paced environments where leaders are expected to balance team leadership, operational management, and customer engagement. 
• Ability to quickly learn and utilize new technology platforms used to manage operations and performance. 

Physical Requirements

• Lift up to 50 lbs as needed.
• Work with tools overhead and in tight spaces.
• Stand and walk for the majority of the workday in a high-volume environment.
• Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

What We Offer

Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.

THE ROLE

Merchandising Manager, Young Adult

We are looking for a Merchandising Manager to join our growing Merchandising team. In this role, the Merchandising Manager, Young Adult role is responsible for introducing a targeted assortment toward a younger age demographic to the Quince’s offering for Men and Women. This person will be mainly responsible for launching and expanding the age 22-30 product assortment.

At Quince, we believe that everyone deserves access to high quality products at radically affordable prices.  We believe the marketplace for consumer products is inundated with too many options, and customers find product quality difficult to determine and yet frequently pay more for a variety of things that can be delivered at much lower prices. Our goal is to find the best products in the marketplace and connect the makers of these goods directly to the customers who want them. Quince has proven the consumer value proposition in the apparel and accessories categories, especially within the men’s sweaters space and has built a loyal, repeat consumer base.  We want to build on that value proposition and continue to scale the Men's and Women’s category in both existing and new product classes.  

Quince's growth and success is directly tied to the performance and success of this role. The person in this role will be an innovator at heart leveraging the attributes below to build and run our emerging categories strategy:* Experience in retail merchandising for the Women’s apparel categories* Strong and structured problem solver* Data driven decision maker* Deep understanding of consumer/ retail sector dynamics* Able to leverage technology to build and scale the product strategy* Independent learner and executor* Strong communicator* Collaborative, especially with external partners

Requirements

• Role is based in San Francisco California, with 3 days per week in office requirement.
• 8+ years of retail merchandising experience in the Women’s apparel category, preferably with luxury expertise
• E-commerce experience and/or DTC experience preferred
• Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
• Product obsessed with experience in leveraging data tools and external sources
• Critical eye to anticipate customer needs (both the “science” and “art” of retail merchandising)
• Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges
• Excellent written and verbal communication, presentation, and interpersonal skills
• Motivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team success

Preferred:

• Bachelor’s Degree, preferred

Who We Are 

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

About the Role

We're hiring an Employee Relations Business Partner as we scale our Operations organization. This role is the primary owner of employee-specific issues requiring investigation, documentation, policy interpretation, and disciplinary guidance across our frontline workforce and, ultimately, across Nuro.

This role complements, but does not replace, our Operations HRBP and People & Compliance Site Lead roles. The Operations HRBP is the strategic partner to Operations leaders, focused on org design, manager development, workforce planning, and team effectiveness. The People & Compliance Site Lead focuses on site execution, readiness, audits, and surfacing operational risks. This role owns the employee-specific casework those functions surface and escalate.

This is an individual contributor role reporting into the People team, with close partnership to Employment Legal and HRBPs.

About the Work

• Own employee relations intake, triage, and investigations for the Operations workforce and broader Nuro population, ensuring timely, fair, and well-documented case handling
• Lead investigations end-to-end: conduct witness interviews, prepare question outlines, organize interview notes, gather and review documentation, make objective fact findings, summarize key issues, and communicate findings to relevant stakeholders
• Draft investigation reports and written summaries; close out appropriately with both complainant and subject
• Partner with frontline supervisors and managers on corrective action, disciplinary consistency, documentation quality, and separation readiness
• Support high-volume ER matters including attendance, job abandonment, professionalism, policy violations, interpersonal conflict, reporting failures, and other conduct-related concerns
• Partner on urgent safety and conduct escalations, including suspected impairment, training-related concerns, and incidents requiring immediate HR support
• Coach managers through difficult employee conversations, written warnings, administrative leave, and separation planning
• Track data on concerns raised; identify trends across cases and manager requests, and translate them into recommendations for training, policy clarity, and process improvement
• Build and improve scalable ER tools and processes, including investigation templates, intake workflows, manager guidance, and offboarding standards
• Partner closely with Employment Legal, HRBPs, Safety, People Ops, Workplace, and staffing vendors to ensure aligned case handling and a consistent employee experience

About You

• 5+ years of experience in employee relations, investigations, HRBP, HR generalist, or employment law roles, including direct ownership of complex ER matters; in-house or employment counsel backgrounds welcome
• Strong investigation skills: interviewing, fact assessment, documentation review, and written recommendation development; AWI-CH certification or equivalent investigation-focused training strongly preferred
• Experience supporting hourly, non-exempt, contingent, or shift-based workforces in operations, logistics, transportation, manufacturing, warehouse, retail, hospitality, or similarly fast-paced environments
• Ability to manage a high volume of cases with strong judgment, responsiveness, and close attention to detail
• Strong manager coaching skills and the ability to guide frontline leaders through difficult employee issues with clarity and consistency
• Excellent written communication and documentation skills
• Strong knowledge of California employment law and ER practices for high-volume environments; Texas experience is a plus
• Calm, practical, and solutions-oriented in ambiguous or high-pressure situations
• Highly organized and process-minded, with the ability to build lightweight systems that improve consistency without slowing down operations
• Comfortable building trust across employees, managers, and cross-functional partners while handling sensitive matters with discretion
• Comfortable working in site-based, shift-driven environments, with occasional off-hours support as needed
  

Bonus Points

• Experience supporting multi-site or 24/7 operations
• Experience in safety-sensitive, industrial, transportation, or other high-accountability environments
• Experience handling cases involving harassment, discrimination, retaliation, racially charged incidents, or suspected impairment
• Experience supporting temporary workforce models and partnering directly with vendors
• Experience building ER playbooks, manager toolkits, investigation frameworks, or disciplinary processes in high-growth environments
• J.D. or employment law background
• PHR, SPHR, SHRM-CP, SHRM-SCP, or AWI-CH certifications

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $125,400 and $188,100 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Santa Monica, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

Build the team. Drive the results. Own the outcome.

At Stress Free Auto Care, our General Managers operate like business owners, You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. 

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. 

This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. 

Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, service and other operational industries with everything they need to succeed.

Key Responsibilities

• Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins and overall profitability. 
• Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. 
• Lead and develop a high-performing team, including hiring, training, coaching, performance, management, and creating a culture of accountability and continuous improvement. 
• Optimize operational efficiency, using both real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. 
• Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. 
• Leverage technology and operational systems to manage performance, monitor key metrics, and make data driven decisions that improve the business. 

What We're Looking For

• Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. 
• Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. 
• Experience leading revenue-driven teams, with a track record of improving sales performance, productivity, and margin management.
• Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. 
• Operational instincts and problem-solving ability, with the capacity to quickly assess a business, identify opportunities for improvement, and execute solutions. 
• Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. 
• Ability to quickly learn and utilize new technology platforms to manage operations and performance. 

Physical Requirements

• Lift up to 50 lbs as needed.
• Work with tools overhead and in tight spaces.
• Stand and walk for the majority of the workday in a high-volume environment.
• Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

What We Offer

Compensation: $100,000 - $110,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.

Build the team. Drive the results. Own the outcome.

At Stress Free Auto Care, our General Managers operate like business owners, You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. 

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. 

This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. 

Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, service and other operational industries with everything they need to succeed.

Key Responsibilities

• Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins and overall profitability. 
• Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. 
• Lead and develop a high-performing team, including hiring, training, coaching, performance, management, and creating a culture of accountability and continuous improvement. 
• Optimize operational efficiency, using both real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. 
• Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. 
• Leverage technology and operational systems to manage performance, monitor key metrics, and make data driven decisions that improve the business. 

What We're Looking For

• Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. 
• Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. 
• Experience leading revenue-driven teams, with a track record of improving sales performance, productivity, and margin management.
• Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. 
• Operational instincts and problem-solving ability, with the capacity to quickly assess a business, identify opportunities for improvement, and execute solutions. 
• Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. 
• Ability to quickly learn and utilize new technology platforms to manage operations and performance. 

Physical Requirements

• Lift up to 50 lbs as needed.
• Work with tools overhead and in tight spaces.
• Stand and walk for the majority of the workday in a high-volume environment.
• Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

What We Offer

Compensation: $100,000 - $110,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.

Position: Manager in Training

Hours: 40 Weekly

Internal deadline to Apply: May 11, 2026

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

The Impact You’ll Be Contributing to Moloco: 

As a Strategic Growth Senior Manager you will partner with MCM (Moloco Commerce Media) customers to help them build out a retail media business. You will lead customer relationships with large retailers and marketplaces, functioning as the product and go-to market expert, educating and advising on business setup and growth, retail media strategy, campaign management and optimization, and how to scale a retail media business.

The Opportunity: 

• Enable our retail and marketplace customers to be successful by growing their ads business; crafting GTM strategies with our MCM clients to help drive incremental ad revenue growth.
• Identify growth levers and product improvement opportunities.
• Build and manage strategic customer partnerships with deep understanding of customer verticals.
• Educate business users and advertisers on performance ads values and operations.
• Identify actionable growth initiatives and execute flawlessly to achieve goals.
• Enable decision-making with a data-driven strategy and valuable insights.
• Translate complex data analysis into simple language for clear communications.
• Capture customers’ needs and devise optimized and productive solutions.
• Lead multiple customer meetings and regular business reviews.

How Do I Know if the Role is Right For Me? 

• 4-6 years of relevant work experience, ideally gained at a strategy consulting firm and/or Ad-tech company
• Tech industry and performance advertising/Ad-tech experience, with hands-on exposure to campaigns and/or client accounts. Retail media experience and/or exposure preferred.
• Outstanding communication skills to build trustworthy relationships with customers,  including comfort presenting to senior stakeholders with support as needed.
• Great co-working skills with multiple stakeholders to accomplish business goals, including cross-functional partners (e.g., Product, DS, Engineering).
• Experience managing and executing strategic programs and workstreams; exposure to larger programs is a plus.
• Excellence in problem-solving, logical and out-of-box thinking to meet customer needs, knowing when to bring in senior partners on highly ambiguous topics.
• Rigor with data (exposure to ML-based products is a plus), including comfort using dashboards and analyses to inform recommendations.
• Experience or interest in understanding ML and AI products and communicating value and outcomes to stakeholders in simple, business-friendly language.
• Comfort working in a 0-1 environment with willingness to embrace ambiguity and iterate with guidance from leaders and peers.
• Ownership and passion for continuous growth and creating real value for your customers, team, and Moloco.
• Detail oriented, and yet willing to embrace ambiguity and balance details with the bigger picture.
• Ability to adapt to a fast-growing global company,  with appetite to grow into increasing scope and responsibility over time.

THE ROLE

Senior Product Manager, Fulfillment WMS

We are seeking a Senior Product Manager, Fulfillment WMS to join our growing team. In this role, you will own the foundation of our warehouse fulfillment ecosystem—spanning both warehouse integrations (3PL + partners) and an in-house WMS (MVP → v1). This role sits at the intersection of software, operations, and physical logistics, directly impacting customer delivery experience, fulfillment cost, and our ability to scale. You will define how inventory flows through our network, build the systems that power that movement, and partner closely with operations teams on the ground.

Responsibilities

• Build the middleware + tools that connect external 3PL  warehouses with Quince systems, standardizing inbound/outbound events, inventory signals, SLA monitoring, and capacity + appointment/booking so we can plan and allocate demand reliably.
• Build a pragmatic WMS that can be used in 1P warehouses that reliably supports inbound and outbound, including pick/pack/ship, inventory accuracy (cycle counts), and exceptions. Including the right (mobile) UX and operational controls to scale.
• This role is highly cross-functional, close to “real world” physical movement of inventory and directly moves customer delivery experience, cost, and growth capacity.
• Deeply learn and model warehouse flows (inbound → storage → replenishment → outbound) and constraints (labor, space, equipment, cutoffs, carrier pickups). Translate into product primitives and clear requirements.
• Define the key requirements that help define the target architecture and roadmap for a warehouse integration layer: APIs/EDI where needed, event model, data contracts, observability, and a unified “warehouse connector” approach across partners/sites.
• Build a capacity and booking platform: warehouse calendars, appointment scheduling (inbound/outbound), dock/slot constraints, labor/throughput limits, prioritization rules, and allocation logic tied to demand planning + order promises.
• Warehouse MVP: Deliver a WMS MVP focused on highest-leverage workflows: receiving, putaway, replenishment, pick/pack, ship confirmation, cycle counts, returns (as applicable), and robust exception handling.
• Lead execution with Warehouse Ops, Supply Chain, CX, Finance, and Engineering. Balance urgent operational needs with foundational platform investments.
• Evaluate build vs. buy vs. partner: 3PL capabilities, WMS vendors, dock scheduling solutions, label/carrier tooling, scanning devices, etc. Make pragmatic MVP decisions with a clear migration path.
• Establish controls and monitoring for systems that directly affect shipments and inventory: idempotency, auditability, reconciliation, fallback procedures, on-call playbooks, and staged rollouts by site.

Qualifications

Required: 

• 3–7+ years total experience; 2+ years in product management, ideally building AI agents, human-in-the-loop guided systems, or owning internal platform or enterprise system workflows
• Proven ability to lead complex, cross-functional initiatives that span multiple tools/systems and stakeholder groups
• Technical fluency: Strong with APIs, event-driven systems, integrations (3PL/WMS/ERP/OMS), data contracts, and observability. Comfortable partnering deeply with engineers on architecture tradeoffs.
• Strong analytical mindset: comfortable defining metrics, diagnosing issues, and using data to make prioritization decisions.
• Excellent communicator across executive, business, engineering, and operations audiences

Preferred: 

• Previous experience building operational + real world software (supply chain, logistics, warehouse, marketplace ops tooling, or similar)
• Demonstrated understanding of WMS/warehouse workflows: receiving, inventory, replenishment, picking/packing, shipping, exceptions, cycle counting
• Background in high-growth environments where operational scaling and tooling maturity are evolving quickly
• Comfortable building while operations are evolving; strong change management instincts

OVERVIEW

The Inventory Data Analyst plays a crucial role in supporting initiatives aimed at continuous improvement in planning and inventory management.This role requires a good understanding of retail and retail math, some merchandise planning or allocation experience is required.This person will collaborate with cross-functional teams to automate existing Excel reports and working with their manager to identify additional opportunities for automation or process improvements.

RESPONSIBILITIES  

• Partner with Planning & Allocation, Buying, Finance, and Data Engineering teams to align analytics with business priorities.
• Build and maintain dashboards, automated reporting, and analytics solutions to democratize data across the organization.
• Translate complex datasets into actionable insights across sales, inventory and margin that drive growth, improve forecast accuracy, and enhance operational efficiency.
• Apply predictive modeling and statistical analysis to improve demand planning and inventory allocation decisions.
• Ensure data accuracy and consistency across systems through validation and quality checks.
• Establish and uphold best practices in analytics, reporting, and dashboard development, including maintainability and scalability standards.
• Communicate findings and recommendations to business stakeholders and senior leadership in a clear, impactful manner.

QUALIFICATIONS

• 2–4 years of experience in data analytics, preferably in high-growth e-commerce or digitally enabled retail environments, with proven ability to translate insights into business strategy.
• Bachelor’s degree in a quantitative field (Economics, Finance, Mathematics, Statistics, Engineering, etc.).
• Strong SQL skills with experience writing advanced queries (joins, aggregations, CTEs, conditional filters) in analytical data warehouses.
• Proficiency in Python or R for statistical analysis, data modeling, and automation.
• Experience with BI tools such as Tableau or ThoughtSpot; capable of building intuitive, scalable dashboards from scratch.
• Skilled in working with diverse, complex data sources (e.g., Amazon Redshift, Cyberquery, Anaplan, FDM4, Shopify).
• Excellent communication, prioritization, and problem-solving skills; able to thrive in ambiguous, fast-paced environments.

The base salary range for this position is $100,000-$115,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Newport Beach, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $33.00 - $35.10/ hr. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $28.85 - $37.98/ hr. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

Following the vision and strategy set by the Manager Store Experience, the Retail Experience Specialist (RES) bringing to life all projects and experience-related programming in preparation for deployment to ALO’s store teams. They compile directives from their respective managers, stakeholders, and sponsors, and ensure that the content delivers value, quality, and benefits the organization. The RES owns the development, coordination, and ongoing optimization of store experience content and programs, ensuring they are relevant, engaging, and operationally practical. The RES is responsible for ensuring projects are running on time and supports with the delivery of these projects to the field throughout their full lifecycle.  

Working cross-functionally, this role blends program management, content creation, and performance analysis. Success in this role requires strong clarity of ownership, an ability to simplify complex ideas, and a sharp understanding of how store teams consume information and apply it in real time. 

RESPONSIBILITIES  

Store Experience Content & Enablement 

• Own the creation and evolution of selling and styling content that supports store teams in delivering elevated guest experiences.
• Develop written communications such as selling and styling newsletters that translate trends, product stories, and priorities into clear, actionable guidance for store teams.
• Produce and manage selling and styling video content, partnering with internal teams as needed to ensure content is engaging, on-brand, and easy to apply on the sales floor.
• Create monthly trend and insight reports that synthesize product, guest, and field insights into practical takeaways for store and field leadership. 

Learning Tools & Program Assets 

• Design facilitator guides and supporting materials that enable consistent delivery of store experience programs, trainings, and meetings.
• Support the development of learning tools using a variety of formats (written, visual, video, and presentation-based) to accommodate different learning styles.
• Ensure all learning and experience assets are clear, well-structured, and ready for field execution. 

Presentations & Executive-Ready Materials 

• Design polished presentation decks for internal meetings and conferences, ensuring clarity of message, strong storytelling, and brand alignment. 
• Translate complex initiatives, strategies, and insights into visually compelling and easy-to-understand presentations for diverse audiences. 

Platform & Resource Management 

• Maintain and organize the Zipline resource library, ensuring store-facing materials are accurate, up to date, easy to navigate, and clearly categorized.
• Partner with cross-functional stakeholders to ensure materials published to Zipline reflect current priorities and best practices.
• Support ongoing audits and clean-up of outdated or redundant materials to maintain a high-quality experience for store teams. 

Program Execution & Cross-Functional Partnership 

• Manage experience-related programs from concept through delivery, including timelines, dependencies, and stakeholder alignment.
• Partner with subject matter experts across the business to ensure content accuracy, relevance, and consistency.
• Act as a point of connection between Store Experience, Digital Education, and other partners to ensure seamless delivery of content and programs. 

Measurement, Insights & Continuous Improvement 

• Analyze program performance and feedback using data from Zipline engagement, post-training assessments, surveys, and other relevant sources.
• Synthesize qualitative and quantitative feedback into clear insights and recommendations.
• Share findings with stakeholders and apply learnings to continuously improve store experience content and programs. 

QUALIFICATIONS

• Excellent verbal and written communication skills with a high attention to detail
• Graphic design and video editing experience required
• Strong organizational skills with the ability to manage multiple workstreams across varying content formats
• 3-5 years of experience in retail management, training, or learning design required
• Microsoft Office (PowerPoint) & Adobe Suite proficiency required
• Experience supporting virtual or in-person facilitation a plus 

The base salary range for this position is $70,000-$90,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $32.00- $36.55/ hr. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Store Manager base pay ranges from $85,000.00 - $110,000.00/ year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

• Oversee and support execution of key operational processes 
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $33.00 - $37.00/ hour. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.50 - $21.50/ hour in Santa Clara, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00 - $26.00/ hour in Walnut Creek, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Los Angeles, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $22.00-$26.00/ hour in Palo Alto, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Full-Time non-exempt associates are expected to work up to 40 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $17.50.00 - $19.50/ hour in San Diego, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations & Visual Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations & Visual Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $33.00 - $36.00/ hr. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00 - $26.00/ hour in Beverly Hills, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00- $20.00/ hour in Beverly Hills, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Los Angeles, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Full-Time non-exempt associates are expected to work up to 40 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00- $20.00/ hour in Newport Beach, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.00- $19.00/ hour in Walnut Creek, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $19.00- $23.00/ hour in La Jolla, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Manager is a critical member of the store leadership team accountable for bringing ALO’s operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

• Oversee and support execution of key operational processes 
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $32.00 - $39.44/ hr. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

As a Senior Manager – ERP Supply Chain, you will be responsible for plan, design and development of systems that include Oracle fusion and other supporting systems in the areas of ERP Supply Chain. Reporting to the Director, ERP Corporate Systems, you will be responsible for software solution to business requirements, systems design and development with in-house staff and/or partners. Work pro-actively with the business to understand their strategic direction and how to support the execution of their strategies most effectively. Engage with business teams within area of responsibility to communicate and scope the functional IT plan aligned with overall IT plan.

RESPONSIBILITIES  

Major responsibilities include, but are not limited to, the following: 

• • Manage a small team and serve as a Functional/Technical Lead on Supply Chain- Direct purchasing and Inventory Management and Retail sales areas, and also contribute to hands-on design and development
  • Closely work with cross functional teams managing Inventory Planning, WMS, OMS and Finance areas. 
  • ERP lifecycle implementations experience using Oracle Fusion with Retail 
  • Participate in discovery, architecture and solution design.
  • Develop/enhance systems based on requirements defined, either by modification to third-party software or new development, using prescribed SDLC tools and techniques for solutions to business problems.
  • Follow Agile Development Methodology.
  • Work with Business Analysts and Architects to convert business solutions into technical designs. Work with Quality Engineering teams on testing and delivering a viable product
  • Understanding advanced, integrated business processes; identifying and recognizing global integration consequences.
  • Lead Production support and perform troubleshooting primarily code issues.
  • Participate in project management activities, including estimating, developing, and monitoring project plans for medium sized projects, often spanning multiple application areas.
  • Successfully handling multiple projects, completing them on time, on budget and exceeding customer expectations.
  • Coordinate and/or deliver end-user training as appropriate.
  • Keep up with current trends in technology as they relate to the operation business areas.
  • Prepare regular status reporting and updates to management.
  • Demonstrate our values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

QUALIFICATIONS

• • Extensive experience and In depth knowledge of the functionality of ERP Supply chain - Direct purchasing & Inventory, Retail sales processes
  • Development, Coding and Configuration experience with Oracle systems required.
  • Knowledge and exposure needed in the areas such as Inventory Planning, Warehouse management, Finance Sales Audit & AP 3-way match, Order management System and POS/digital/Omnichannel Sales
  • Knowledge of system and process best Practices required.
  • Strong business experience coupled with high energy, drive and motivation to succeed.
  • Experience working with vendors, negotiating work and ensuring quality.
  • Excellent verbal and written communication skills with the ability to sell concepts and ideas to a wide range of audience; effectively communicate complex concepts to all levels of the organization and the project team.
  • Excellent analytical and problem solving skills.
  • Energetic and self-motivated, willingness to learn and openness to change are important.
  • Proven experience on full life cycle implementations of ERP. Consulting experience is a plus.
  • Bachelor’s or Master’s degree (preferred) in computer science or related technical field or equivalent experience.
  • 10+ years of experience in ERP with increasing Functional and Technical responsibilities. 
  • 5+ Years of experience in leading teams. 
  • Experience in Retail Environment is a big plus.
  • Enjoy working in a fast pace environment. 

The base salary range for this position is $180,000-$250,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00- $20.00/ hour in Los Angeles, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Welllness.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Glendale, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.50- $19.50/ hour in La Jolla, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Store Manager base pay ranges from $85,000.00 - $110,000.00 / year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-4

#li-onsite

Overview

• We’re seeking an experienced Engineering Manager to lead our Retail Systems engineering team.

• Own the technical vision, roadmap, and delivery of systems that power Alo’s store operations and omnichannel retail experiences.

• Work at the intersection of retail technology, store launches, physical store operations, and platform reliability.

• Partner closely with internal teams and external vendors to ensure store systems are scalable, reliable, and operationally effective.

• This role requires strong technical judgment, hands-on architecture experience, and proven people leadership in a retail/store systems context, with a pragmatic mindset for real-world store environments.

Responsibilities

• Lead, grow, and coach a team of engineers (ICs and senior engineers), fostering a high-performance, ownership-first culture.

• Recruit, retain, and mentor strong engineering talent; run performance reviews and career development plans.

• Promote engineering excellence, accountability, and continuous learning across the team.

• Own the Retail Systems technical roadmap and delivery, aligning priorities with business, store operations, and omnichannel goals.

• Translate complex business and operational requirements into scalable, reliable, and maintainable technical solutions.

• Provide architectural and technical leadership for store-facing systems including POS, inventory receiving, and omnichannel order fulfillment (ship-from-store, BOPIS, returns, cancellations).

• Deep dive into technology requirements for store launches and expansions, including localization, regional compliance, taxation, and operational readiness where applicable.

• Own technical readiness for store launches, including go-live planning, cutover execution, launch checklists, and post-launch hypercare.

• Support date-driven store launches, including after-hours or weekend cutovers when required.

• Partner closely with Retail Operations, ERP, Franchise Management, Store Operations, Product, and Finance.

• Collaborate directly with store managers and store teams to understand operational pain points and deliver pragmatic, easy-to-adopt technology solutions.

• Ensure systems work effectively in physical retail environments, including POS systems, store hardware, peripherals, and unreliable network conditions.

• Partner with Operations to support training, rollout communication, and adoption of new store-facing tools.

• Evaluate, RFP, and select external vendors and technology partners that meet both current and future retail requirements.

• Own technical relationships with third-party vendors, including reliability, SLAs, performance, and risk management.

• Assess vendor lock-in risks and ensure systems are designed with resiliency and exit strategies.

• Establish and monitor service-level objectives (SLOs/SLAs); reduce order failures and improve MTTR.

• Oversee monitoring, alerting, and observability across retail systems using tools such as Splunk and New Relic.

• Own on-call rotations, incident management, postmortems, and continuous improvement initiatives.

• Plan and execute for peak retail events (promotions, holidays, major launches) and enforce change discipline during critical retail windows.

• Drive best practices for testing, CI/CD, release management, and infrastructure-as-code.

• Ensure accuracy, auditability, and reconciliation of inventory, order, and financial data across store systems, ERP, and order platforms.

• Maintain strong security, access controls, and compliance standards for systems used in physically accessible store environments.

• Manage technical debt while ensuring platform stability, security, and compliance.

Qualifications

• 9+ years of software engineering experience, with 2+ years in an Engineering Manager or people-manager role.

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

• Strong domain experience in Retail systems, store operations, and omnichannel commerce.

• Experience delivering and operating store-facing systems such as POS, inventory receiving, and order fulfillment.

• Experience integrating with ERP, OMS, loyalty platforms, POS systems, and third-party vendors.

• Strong understanding of distributed systems, event-driven architecture, idempotency, retries, eventual consistency, and transactional patterns.

• Hands-on architectural experience with microservices using REST/gRPC APIs.

• Experience with relational databases and appropriate use of NoSQL systems (e.g., Oracle, MySQL, DynamoDB).

• Familiarity with event-streaming platforms such as Kafka.

• Proven ownership of system reliability, monitoring, alerting, and operational metrics.

• Experience with observability and alerting tools such as Splunk and New Relic.

• Experience shipping software in cloud environments (AWS, GCP, or Azure) and container orchestration (Kubernetes).

• Working knowledge of modern engineering stacks (Java/Spring, Node.js, Python) and CI/CD tooling.

• Understanding of payment processing, settlement, taxation, and retail compliance considerations.

• Experience with omnichannel retail workflows including store fulfillment, ship-from-store, buy-online-pick-up-in-store (BOPIS), split shipments, cancellations, and returns.

• Demonstrated ability to hire, develop, and retain high-performing engineering teams.

• Strong ownership mindset with accountability for customer, store, and business outcomes.

• Data-driven decision maker with a bias for action and pragmatic engineering judgment.

• Excellent cross-functional communication and stakeholder management skills, including presenting to senior leadership.

• Collaborative, empathetic leader with strong conflict-resolution skills.

• Comfortable operating in fast-paced, imperfect retail environments where store impact and customer experience are paramount.

The base salary range for this position is $188,000-$235,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.50- $19.50/ hour in Carlsbad, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#li-onsite

OBJECTIVE

The General Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team. 

Business Leader 

• Develop and execute the brand's retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Fosters an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Partner with Operations & Visual Manager to maximize inventory accuracy and ensure replenishment needs are met
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

General Manager Qualifications 

• 7+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store  
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

General Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s General Manager base pay ranges from $95,000 - $120,000/ year. Please also note, General Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

Los Angeles continues to be a key growth market for ALO, and as we expand our presence across the region, we’re excited to grow our team. With new opportunities emerging and continued investment in the LA market, we’re looking for talented, driven individuals to join us in the following roles. 

We are hiring: 

• Assistant Store Manager – Sales & Service 
• Assistant Store Manager – Operations & Visual 

Both roles are critical members of the store leadership team, partnering closely with the Store Manager to bring ALO’s business strategy, premium guest experience and operational excellence to life. 

The Opportunity 

As an Assistant Store Manager at ALO, you will be accountable for driving performance, elevating talent and ensuring our store operates at the highest standard. While each role has a distinct focus, both leaders are united by one north star, delivering an exceptional guest experience in a premium, high-energy environment. 

Assistant Store Manager – Sales & Service 

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

You will: 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 
•  

Assistant Store Manager – Operations & Visual 

This leader brings ALO’s operational and visual standards to life. Your focus is inventory integrity, visual merchandising execution, operational discipline and store readiness. 

You will: 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation  

Experience Qualifications (both opportunities)

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Assistant Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

Just Some Of The Perks 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $29.00 - $37.00/ hour. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

We are seeking a motivated and detail-oriented Associate Merchandise Planner to support the planning team in developing and executing merchandise strategies that drive sales and profitability. This entry-level role is ideal for someone who is analytical, passionate about fashion, and eager to learn the ins and outs of inventory planning, trend analysis, and retail strategy. 

As an Associate Planner, you’ll assist with reporting, forecasting, and inventory analysis to help ensure the right products are available at the right time across our retail and/or e-commerce channels. 

RESPONSIBILITIES

• Assist in the development of seasonal merchandise plans and weekly performance tracking. 
• Analyze sales trends, inventory levels, and stock performance to identify risks and opportunities. 
• Support the Planner or Manager in maintaining Open-to-Buy (OTB) and forecasting tools. 
• Partner with the buying, allocation, and merchandising teams to align on key strategies and execution. 
• Prepare weekly and monthly reports on sales, stock levels, and KPIs such as sell-through and turn. 
• Help monitor product flow and delivery timelines to ensure stock availability. 
• Contribute to markdown recommendations and promotional planning analysis. 
• Assist with post-season reviews and data analysis for future planning cycles 

QUALIFICATIONS: 

• Bachelor’s degree in Economics, Business, Retail Management, or a related field. 
• 1+ years of experience in retail, planning, merchandising, or an analytical internship (fashion industry experience a plus). 
• Strong interest in the fashion industry and retail operations. 
• Solid Excel skills and comfort working with numbers, formulas, and reports. 
• Excellent attention to detail, organizational skills, and a proactive mindset. 
• Strong communication skills and ability to work in a fast-paced, team-oriented environment. 
• Internship or retail experience in fashion buying, planning, or allocation is a plus 
• Familiarity with planning tools or ERP systems (e.g., Anaplan, SAP, JDA, or similar) is a plus. 
• Understanding of retail metrics such as sell-through, gross margin, and inventory turn. 

The base salary range for this position is $75,000-$85,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Creative Project Manager drives end-to-end execution of Marketing and Creative initiatives across retail and digital channels. This role owns the daily flow of work from intake through final delivery, ensuring projects move efficiently, meet deadlines, and align with business priorities.

Embedded within the Creative Services team and partnering closely with Marketing, Digital/Growth, Product, Design, Merchandising, Retail, and other cross-functional teams, this role balances strategic prioritization with hands-on execution. The ideal candidate thrives in a fast-paced environment, anticipates roadblocks before they surface, and brings structure, clarity, and momentum to complex creative workflows.

RESPONSIBILITIES  

• Maintain and evolve seasonal and brand campaign timelines across print and digital touchpoints, retail, events, experiential, beauty & wellness
• Manage all project intake, assignments, and tracking within Asana
• Assess and optimize Creative team bandwidth (Design + Copy), proactively prioritizing work to maximize impact
• Partner with cross-functional stakeholders to define scope, clarify deliverables, and align on timelines
• Lead project kickoffs to ensure clear briefs, aligned expectations, and accurate timing
• Communicate deadlines, approvals & status updates, keeping work on track and stakeholders informed
• Anticipate risks, navigate shifting priorities, and drive solutions in fast-moving environments
• Elevate workload constraints to leadership and recommend prioritization aligned to revenue and strategic goals
• Identify workflow gaps and implement scalable process improvements
• Oversee asset delivery across channels including email, site, retail, paid, social, and collateral
• Conduct final quality control to ensure accuracy and readiness before release
• Facilitate review meetings and approval processes to maintain momentum
• Support video post-production schedules and approval workflows in partnership with the video team
• Support with international translations and localization
• Serve as a trusted day-to-day partner to Creative, Marketing, PR, Paid, Social, Experiential, CRM, Site, and People teams

QUALIFICATIONS

• 3-5 years relevant experience with 360 creative project management and content production workflows across digital, print, video, retail and more
• Deep expertise in Asana or comparable project management platforms
• Proven ability to manage multiple complex workstreams while maintaining strong attention to detail
• Demonstrated success influencing cross-functional stakeholders and building credibility with senior leadership
• Strong judgment in prioritization, resource allocation, and risk mitigation
• Highly organized, proactive, and solution-oriented with excellent communication skills
• Comfortable navigating ambiguity and frequent change; flexible and willingness to pivot on direction as needed
• Process-minded with a track record of improving efficiency and scalability
• Proficiency in Microsoft Office suite and digital asset management systems
• Curiosity around AI and its application within creative operations
• Passion for wellness, fitness, and producing best-in-class health and lifestyle content

The base salary range for this position is $95,000-$105,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Director of Retail Learning sets the global strategy and vision for retail learning and capability development across the organization. This role owns the end-to-end learning ecosystem for frontline teams and leaders, ensuring training solutions improve store performance, support business priorities, and enable consistent execution at scale. 

As a senior leader within the Communications & Learning Center of Excellence, this role serves as a strategic partner to Retail and cross‑functional leaders, shaping learning, change management, and adoption strategies for enterprise initiatives and ongoing business needs. The Director has a passion for making frontline jobs better and brings a strong point of view on modern learning approaches, governance, and measurement, while fostering innovation, experimentation, and continuous improvement. 

Reporting to the Senior Director of Communications and Learning, this role leads and develops a high‑performing team responsible for curriculum strategy, onboarding, initiative launches, and ongoing learning delivery and operations. 

RESPONSIBILITIES  

• Define and lead the global retail learning strategy, aligning priorities, roadmaps, and investments to business goals and retail transformation initiatives. 
• Lead, mentor, and scale a best‑in‑class learning team responsible for onboarding, initiative launches, selling capability, and operational execution. 
• Serve as a senior partner to Retail Customer Experience, Communications, and leadership, providing governance over training prioritization, timing, funding, and calendar management across the store network. 
• Own the retail learning ecosystem, including digital course offerings, learning platforms, training libraries, and program architecture. 
• Establish enterprise standards, frameworks, and quality controls for learning content to ensure accuracy, consistency, and brand alignment. 
• Drive measurement and performance management of learning through KPIs, analytics, and executive reporting; translate insights into action and continuous improvement. 
• Lead change management and adoption strategies that enable effective rollout of initiatives across large, distributed retail teams. 

QUALIFICATIONS

• 7+ years of experience in retail learning, training, or organizational development, including 2+ years in a director‑level role leading teams. 
• Bachelor’s degree in Communications, Instructional Design, Organizational Development, or a related field; advanced degree a plus. 
• Proven success building and scaling enterprise retail learning programs across large, geographically distributed store networks. 
• Demonstrated ability to influence senior stakeholders and lead change in complex, fast‑moving retail environments. 
• Expertise in blended learning strategies and end‑to‑end learning journey design, including reinforcement, measurement, and manager enablement. 
• Strong leadership, collaboration, and executive communication skills, with the ability to translate strategy into clear, actionable learning solutions. 
• High level of proficiency in content creation and presentation tools (Microsoft PowerPoint, Word, Canva); Adobe Creative Suite a plus. 
• Experience with LMS platforms and digital learning tools; Articulate 360 experience preferred. 

The base salary range for this position is $165,000-$200,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The ideal candidate is a creatively minded, culturally connected, and detail-obsessed experiential marketer who supports the development and execution of refined, elevated brand experiences across key global markets. With a strong appreciation for luxury hospitality, fashion, design, travel, and cultural moments, this role helps bring the brand’s experiential vision to life through thoughtful and premium touchpoint execution.

RESPONSIBILITIES  

Creative Development & Experience Concepting

• Bring an editorial, culturally intuitive perspective to experiential discussions, ensuring all concepts feel aspirational, and globally relevant.
• Assist the Experiential team to define creative ideation around activations, bringing fresh cultural references, design inspiration, and luxury experiential insights to concept development.
• Build mood boards, creative decks, thematic narratives, and visual toolkits that support elevated experience design and align with brand strategies globally.
• Stay immersed in global luxury, art, and hospitality trends, informing creative thinking with references to emerging destinations, iconic venues, and cultural movements.

Global Experiential Planning & Strategic Support

• Support the Experiential team in shaping a globally aligned experiential calendar that reflects luxury market sensibilities, cultural relevance, and brand storytelling priorities.
• Assist in building strategic experiential programs that elevate the brand’s presence across hospitality, fashion, and lifestyle sectors, ensuring concepts feel premium, curated, and globally resonant.
• Partner cross-functionally (Influencer, Hospitality, PR, Retail, International Marketing, Brand) to ensure experiential programs are seamlessly integrated into broader 360 initiatives..

Premium Partnership Support & Relationship Management

• Assist in the identification and vetting of luxury hospitality, travel, fashion, and lifestyle partners—including boutique hotels, beach clubs, resort destinations, galleries, and cultural institutions.
• Support day-to-day communication with partners, tastemakers, and agencies to maintain high-touch relationship management and ensure premium brand representation at every stage.
• Coordinate deliverables, partnership assets, and brand expectations to ensure cohesive execution across markets and partners.

Cross-Functional Alignment & Global Coordination

• Collaborate closely with regional teams, especially International Retail Marketing, to ensure experiential programs align with local objectives and maintain a consistently elevated brand presence worldwide.
• Work hand-in-hand with PR, Social, Creative and Influencer teams to amplify experiential moments thoughtfully, ensuring content captures the brand’s luxury sensibility and global voice.
• Support communication flow across internal teams and international partners, helping ensure clarity, alignment, and seamless execution.

Program Tracking, Insights & Reporting

• Track KPIs, performance metrics, and qualitative brand impact for experiential activations and partnerships.
• Lead initial drafting of post-activation recaps, synthesizing insights, partner feedback, content highlights, and cultural learnings.
• Monitor competitive luxury experiences, destination movements, and emerging cultural touchpoints to help inform future planning.

Cultural Insight & Global Trend Fluency

• Maintain a refined understanding of global luxury trends across hospitality, fashion weeks, design fairs, cultural festivals, and lifestyle moments in Europe, Asia, the Middle East, and the Americas.
• Surface new opportunities, partners, and markets that feel aligned with the brand’s elevated aesthetic and global consumer mindset.

QUALIFICATIONS    

• Minimum of 3–5 years of experience in experiential marketing, luxury brand partnerships, hospitality collaborations, or related roles.
• Experience supporting or executing premium experiential activations within luxury hospitality, fashion, lifestyle, or design-driven environments.
• Strong creative sensibility with the ability to translate cultural cues, design inspiration, and market trends into elevated experiential ideas.
• Excellent project management and organizational skills, with high attention to detail and the ability to balance multiple global initiatives.
• Exceptional communication and interpersonal skills, with a polished approach to partner management and cross-team collaboration.
• Proficiency in Microsoft Office Suite, Canva or Pitch, and project management tools; design-forward thinking is a plus.
• Flexibility to travel domestically and internationally, including occasional evenings and weekends, to support premium global activations and on-site needs.
  

The base salary range for this position is $100,000-$115,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

3D Visualization Associate, Architecture + Store Design 

Overview: 

ALO Architecture + Design is looking for an Architecture and Design 3D Visualization Associate to work with us on exciting new retail projects.  ALO is home to a talented, close-knit team of design professionals that are passionate about producing excellent design, and we are seeking motivated architects and designers who are excited to grow with us! 

As a 3D Visualization Associate at ALO, you will assist the Architecture and Store Design Team on 3D modeling and developing retail store designs.  ALO is growing fast and we are looking for an individual with an elevated aesthetic, excellent at what they do and who can thrive in a fast pacedenvironment.  

Job Requirements: 

• Work with the Architecture and Design Project Managers to plan and build 3D models for new store designs.  

• Update and maintain 3D models and 3D standards library.  

• Prepare 3D models and rendering software for creation of 3D content for store designs.  

• Assist in the development of schematic designs. 

• Set up and maintain 3D con presentation sheets for internal and external review. 

• Regularly review the deliverables for accuracy and thoroughness. 

• Ensure renderings meet brand standards and incorporate all visual components.  

• Assist the team in ensuring the timely execution of assigned projects. 

Qualifications & Requirements 

• Must have a Bachelor or Masters's Degree in Architecture, Interior Architecture, Design or related field.  

• 2-4 min. years of architecture/design experience, ideally in the retail field 

• Proficiency in Autocad, Sketchup and Adobe Creative Suite, AI Visualization tools 

• Excellent attention to detail  

• Strong communication (both verbal and written) 

• Able to adapt to changing priorities 

• Strong relationship management skills 

• Excellent analytical and problem-solving skills  

• Strong production, technical and research skills 

• Ability to prioritize in order to meet deadlines  

• Knowledge of construction  

• Passionate, self-starting, intelligent, dedicated, efficient 

• Enjoys both taking responsibility and team collaboration 

• Passion for both the big picture design ideas and the details 

• Sustainable building practice experience preferred, LEED AP is favorable 

The base salary range for this position is $85,000-$110,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

We are seeking a highly skilled and driven Inventory Accounting Manager to join our team. In this key role, you will own all aspects of inventory accounting, cost accounting, and inventory valuation for our large retail and manufacturing entity. This includes managing monthly closing activities, working closely with our Finance and Operations business partners to analyze and report on business trends, and working closely with our Business Technology Solutions group to enhance processes and reporting. The ideal candidate is a self-starter who thrives in a dynamic environment, effectively manages multiple priorities, and works well both independently and within a team. A critical part of this role will involve partnering with our Business Technology Solutions group to implement meaningful enhancements in reporting and operational efficiency.

RESPONSIBILITIES  

• Responsible for all accounting, reporting and analysis related to inventories, gross margins, and standard costs
• Prepare and/or review monthly journal entries related to inventory and COGS to record inventory movement, accruals for inventory in transit and amortization of capitalized variances
• In conjunction with the monthly financial close, ensure that inventories are properly valued and appropriately reserved under US GAAP (including an evaluation of slow moving, excess and obsolete inventories), liabilities related to inventory purchases are properly stated, gross margins are accurate and any significant variances between budgeted and actual margins are investigated and explained to management
• Prepare and/or review monthly reconciliations for all inventory related accounts across all global operating territories
• Identify and analyze key cost drivers of variances between standard and actual costs and take action to improve cost accuracy. Partner with Product, Sales and Category Managers to establish and maintain accurate standard product costs. Develop and deliver reporting that provides clear visibility into major cost components (product, duty, freight, etc.), enabling informed business decisions and reviews.
• Understand and document the Company's current end-to-end inventory processes
• Act as primary finance liaison in physical inventory counts, review monthly cycle count results, and investigate variances as needed
• Establish and maintain inventory and COGS related internal controls and assist in preparing inventory and COGS related information for both internal and external auditors
• Monitor low margin, slow moving inv., and provide related financial reporting to relevant departments so that appropriate actions can be taken

QUALIFICATIONS

• Minimum of 6+ years of accounting experience, preferably in public accounting and/or the apparel retail industry
• Bachelor’s degree in Finance or Accounting
• CPA qualification preferred
• Excellent analytical skills
• Sound understanding of accounting principles, expertise in standard costing a plus
• Exceptional project management skills and presentation skills
• Effective and professional communication skills
• Experience leading and coaching teams, with a track record of improving team performance and advancing individual skill development
• Challenge conventional practices and use creativity and information to lead, innovate, problem solve, and implement ideas to contribute to the growth of the organization
• Collaborates with co-workers to achieve common goals

The base salary range for this position is $140,000-$160,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

#LI-onsite 

OVERVIEW

We’re seeking a strategic Logistics Manager who will be responsible for executing and optimizing transportation and small parcel shipping strategies. With a strong emphasis on last-mile delivery and parcel operations, this role manages carrier performance, cost efficiency, and service reliability while supporting omnichannel inventory needs. The ideal candidate is collaborative and can work cross-functionally, data-driven, and experienced in managing parcel and freight programs in a fast-paced, multi-carrier retail environment.

RESPONSIBILITIES  

• Manage and execute transportation shipping strategies with a focus on last-mile small parcel delivery and freight movement. (e.g., UPS, FedEx, DHL, FTL/LTL).
• Analyze parcel and transportation performance including service levels, transit times, zone optimization, surcharges, delivery exceptions, claims, and freight classification accuracy.
• Assist with transportation contract management, including carrier negotiations support, audits, and invoice validation.
• Monitor freight and parcel movement to proactively resolve service failures, delivery issues, and escalations.
• Perform root cause analysis for service failures, delivery exceptions, claims, and cost variances as well as develop corrective action plans and identify opportunities for cost savings, network improvements, and process efficiencies.
• Contribute to dashboards and scorecards for transportation KPI’s, including cost per package, on-time delivery, claims performance, and accessorial spend.
• Support retail store and warehouse programs, including pool distribution, inventory replenishment, routing strategies, and service-level expectations.
• Collaborate cross-functionally with fulfillment, inventory control, IT, customer service, retail operations, merchandising, and finance to align transportation strategy with business objectives.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5-7+ years of experience in global logistics, transportation management, or supply chain operations with at least 2-3 years in a leadership role.
• Excellent project and change management capabilities, with experience leading cross-functional initiatives from concept to execution.
• Highly motivated self-starter with a strong sense of urgency, attention to detail, and a customer-focused mindset.
• Proven experience with transportation analytics, cost modeling, working knowledge of parcel pricing structures, KPIs, zones, surcharges, and carrier services.
• Demonstrated creative problem-solving ability, strong business acumen, organizational and analytical skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
• Outstanding communication and stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with external and internal teams.
• Deep understanding of omnichannel operations and pool distribution for B2B/B2C/DTC for the retail and apparel industry.
• Proficiency with Microsoft Office, logistics systems, ERP platforms, shipment tracking tools, and analytics solutions (Tableau or similar preferred)
• Strong knowledge in last-mile delivery, global/regional logistics, FTL/LTL, and vendor management.

The base salary range for this position is $95,000-$105,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Loyalty Operations Manager will own day-to-day operations and process development for our evolving loyalty program, Alo Access.  With a strong emphasis on enabling omnichannel and international growth, this role will execute strategies that deepen customer loyalty, brand affinity, and repeat purchase behavior to help accelerate Alo’s global business. 

The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first mindset. 

RESPONSIBILITIES 

• Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes. 

• Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising. 

• Consolidate reporting and action-oriented insights each week regarding loyalty reward activities. 

• Partner with MarTech, Loyalty Vendors and Analytics to advance loyalty management capabilities, ensure timely release calendars and insights reporting. 

• Support continuous optimization via development, execution and share-out of key loyalty experiments. 

• Partner with CRM, Creative and Digital Product to test messaging and optimize friction points across the loyalty journey. 

• Partner with Sr. Director of Loyalty to develop store and customer experience enablement tools, FAQs and training materials to ensure a consistent omnichannel execution across global markets. 
• Partner with Customer Service and CX to monitor NPS sentiments and escalate loyalty-related feedback. 

KEY COMPETENCIES 

• Customer-Centricity: Strong advocate for shifting to customer-first lifecycle strategies. 

• Cross-Functional Influence: Proven ability to collaborate across marketing, product, data, creative, and retail functions. 

• Operational Excellence: Strong program management skills, with ability to manage complex campaigns across multiple markets and teams. 

QUALIFICATIONS

• 3-5 years in Digital Marketing or E-commerce roles with 1-2+ years of Loyalty experience 

• Experience scaling consumer-facing brands, especially in e-commerce or retail 

• International marketing experience a huge plus. 

• MBA is a plus 

The base salary range for this position is $130,000-$170,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Manager, Global Retail Technology Enablement plays a key role in shaping the future of ALO’s in-store technology ecosystem and omnichannel capabilities. Defining strategic vision and leading execution, this individual identifies opportunities to modernize POS, RFID, and omnichannel systems to enhance customer experience, improve inventory visibility, and drive productivity and scalable growth across markets. In parallel, this role ensures that operational policies and procedures evolve in alignment with system enhancements and platform changes — creating clear, consistent standards that enable seamless store execution globally.

By partnering cross-functionally with Digital, Retail Technology, Finance, and International teams, this role ensures that all retail capabilities and technologies— and the governance that supports them — evolve in alignment with enterprise growth priorities. Success in this role is measured through roadmap execution, platform adoption, improved omnichannel performance, inventory accuracy, system optimization, and scalable operational standards that support global consistency.

RESPONSIBILITIES

Global Retail Technology Roadmap

• Develop and maintain a rolling strategic roadmap for global retail technologies
• Identify capability gaps across store systems and define future-state solutions to support scalability, international expansion, real-time inventory visibility, and evolving customer behaviors.
• Partner with Digital and eCommerce teams to strengthen end-to-end omnichannel journeys, including BOPIS, ship-from-store, and returns optimization.
• Evaluate new and emerging retail technologies and industry best practices to inform platform evolution and innovation strategy.
• Support long-term infrastructure planning for new store concepts and global expansion.

Policy, Governance & Operational Standards

• Develop and evolve policies and procedures that support global retail technologies, ensuring alignment between technology functionality and store execution.
• Establish governance frameworks for system enhancements and process changes to ensure global consistency while allowing for localized adaptations.
• Translate system updates and platform enhancements into clear operational standards, documentation, and field-facing communications.
• Partner with Retail Operations and Field Leadership to ensure policies are actionable, scalable, and supportive of efficiency and inventory accuracy.

Cross-Functional Partnership & Execution

• Serve as a key business partner to Retail Technology and Engineering teams, translating operational needs across all retail technologies into structured business requirements.
• Develop business cases and ROI analyses to support capital prioritization and technology investment decisions.
• Lead cross-functional alignment sessions to define scope, sequencing, testing, and global rollout strategy.
• Partner with International teams to balance global platform consistency with localized market needs.

Performance & Continuous Improvement

• Define KPIs and success metrics and analyze performance data to identify strategic improvement opportunities across customer experience, conversion, labor productivity, and inventory accuracy.
• Identify systemic friction points and drive structured enhancements to improve platform reliability, usability, and adoption.
• Ensure structured change management and clear communication of system and policy updates to field teams.

QUALIFICATIONS

• Bachelor’s Degree required.
• 4–7+ years of experience in HQ retail operations and/or experience in retail leadership role focused on operations.
• Experience contributing to technology roadmaps or large-scale system implementations.
• Strong working knowledge of POS systems, RFID technology, inventory management platforms, and omnichannel fulfillment models.
• Experience developing retail policies and operational standards.
• Proven ability to translate operational needs into structured business requirements.
• Strong analytical capabilities with comfort leveraging data to inform strategy.
• Excellent written and verbal communication skills, with experience building executive-ready materials.
• Ability to influence cross-functional stakeholders without direct authority.
• Advanced proficiency in Microsoft Office Suite (Excel and PowerPoint).
• Ability to travel to stores as needed.

The base salary range for this position is $120,000-$140,000 per year, which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include long term incentives, a PTO policy, and many other progressive benefits.

#LI-onsite

OVERVIEW

The Manager of North America Retail Operations is responsible for driving operational excellence across the fleet through the development, implementation, and continuous improvement of store processes, policies, systems, and tools. This role serves as a key partner between HQ and field teams, ensuring that operational strategies are practical, scalable, and consistently executed in stores. 

This role supports a wide range of initiatives spanning inventory, omni-channel, store systems, and in-store execution. The focus is on building efficient, clear, and sustainable ways of working that improve productivity, reduce complexity, and enhance overall store performance. 

Leveraging field feedback, business objectives, and data-driven insights, this individual identifies opportunities to strengthen operational discipline, improve consistency, and enable stores to operate more effectively. This role reports to the Director, North America Retail Operations. 

RESPONSIBILITIES  

Store Operations Strategy & Execution 

• Support the development and execution of store operations strategies, processes, and policies across North America.  
• Translate business objectives into clear, actionable workflows and tools for store teams.  
• Ensure operational initiatives are practical, scalable, and aligned with store realities.   

Process, Policy & Technology 

• Develop, refine, and maintain store processes and policies to improve clarity, consistency, and efficiency.  
• Partner with Technology and cross-functional teams to support implementation and optimization of store systems and tools.  
• Identify gaps in current processes or systems and drive solutions that enhance execution and performance.   

Project Management & Implementation 

• Lead and support end-to-end implementation of operational initiatives, including new tools, processes, and programs.  
• Develop project plans, timelines, and success metrics to ensure effective rollout and adoption.  
• Monitor execution, gather feedback, and refine initiatives to improve scalability and impact.  

Store Support & Continuous Improvement 

• Support management of the store support ticketing system, including monitoring trends, identifying root causes, and driving improvements.  
• Partner with cross-functional teams to resolve field issues and improve responsiveness and accountability.  
• Identify opportunities to simplify operations, reduce workload, and improve overall store experience.  

Performance & Insights 

• Monitor key operational KPIs and performance trends across the fleet.  
• Leverage data and field insights to identify opportunities for improvement and inform decision-making.  
• Partner with field leadership to address execution gaps and drive consistency across stores.  

Team Leadership & Development 

• Lead, coach, and develop direct reports, ensuring strong execution and professional growth.  
• Set clear priorities and align team efforts to business objectives and operational goals.  
• Foster a results-driven culture centered on ownership, accountability, and continuous improvement.  

QUALIFICATIONS

• 5–8+ years of retail operations experience with a broad understanding of store operations.  
• Experience developing and implementing store processes, policies, and operational initiatives.  
• Strong project management skills with the ability to manage multiple priorities and timelines.  
• Experience working with store systems and technology implementations preferred.  
• Strong analytical and problem-solving skills with a data-driven mindset.  
• Ability to influence cross-functional partners and work effectively across teams.  
• Experience managing or mentoring others preferred.  
• Advanced proficiency in Microsoft Office, especially Excel.  
• Willingness to travel across North America and to HQ as needed.  
• Flexible schedule aligned to retail business needs.  

The base salary range for this position is $120,000-$140,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.